JPH07296077A - Restaurant order system and its control method - Google Patents

Abstract

PURPOSE:To provide a restaurant order system and its control method capable of reducing waiters jobs, reducing the number of the waiters and furthermore doing much for management and control. CONSTITUTION:An ordering card issuing device 50 receives an order and a seat card issuing device 20 issues a seat card and displays guidance. When the seat card is inputted to a dard input device 40 at a customers seat, the rationality of the taking of a seat is judged between with a data management device 60, and the card input device 40 reads the contents of the ordering card so as to ask a kitchen system 30 to cook the ordered product. On the other hand, the data management device 60 manages the situation of the taking of seats so as to update the situation of the taking of the seat at the time of judging the rationality of the taking of the seat at the customer's seats and inputting a finish card to the card input device 40.

Description

Detailed Description of the Invention

[0001]

[Field of Industrial Application] The present invention is an operation for receiving an order from a customer serving at a restaurant (ordering operation).
In particular, the present invention relates to a restaurant ordering system and a control method thereof that allow an order to be received even if the waiter does not directly go to the audience.

[0002]

[Prior Art] Ordering work at restaurants, etc.
It takes an order from a customer sitting in the audience and informs the cook in the kitchen of the order. In the past, when receiving an order from a customer, the waiter went directly to the seat to hand over the menu, listened to the type and quantity of the desired dish, and passed the information to the kitchen.

However, in addition to ordering, the waiter must carry the finished food to the orderer's seats, clean up the empty seats, and respond to various requests from the customers, and therefore it is crowded. When I was there, I became very busy, and sometimes I could not carry out my work smoothly because I forgot to place an order, carried the wrong food, or delayed other services.

Further, as a device for assisting the work of serving and improving the efficiency of the work, there is a call-only device for calling the service to the audience as shown in FIG. FIG. 14 is a configuration block diagram of a conventional call-only device.

A conventional call-dedicated device, a transmitter 81 provided at each seat, and a receiver 82 provided in a kitchen, etc., the transmitter 81 includes an input button 83 for performing a call operation, In order to distinguish the transmitter 84 for transmitting a signal and each transmitter 82 from other transmitters, a unique number (I
D) is added to the ID adding unit 85, and
The receiver 82 includes a receiving unit 86 that receives a signal and a display unit 87 that displays the ID of the calling transmitter 81.

When a customer in the audience wants to call a waiter and receive a service, he / she pushes the input button 83 of the transmitter 81, and the ID addition section 85 displays a unique number (I
The calling signal to which D) is added is wirelessly transmitted from the transmitting unit 84. The calling signal is received by the receiving unit 86 of the receiver 82 installed in the kitchen or the like, and the kitchen or the like is informed of which passenger's seat has been called by the ID display or voice on the display unit 87. Was there.

When such a call-only device is used,
By handing the menu to the customer and having the customer call after the order was decided, it was possible to immediately go to the seats to get the order even when doing other work.

[0008]

However, in the above-mentioned conventional call-dedicated device, in order to pick up an order, the waiter goes directly to the customer seat, and it is necessary to hear the order. However, the contents of the wait job are almost unchanged, and when it is crowded, the order job is very complicated and troublesome, and when the crowd is busy, it is necessary to increase the number of waiters to handle it.
There was a problem that the labor cost became high.

The present invention has been made in view of the above circumstances, and a restaurant order system which can reduce the work of serving, reduce the number of serving, reduce labor cost, and further contribute to business management, The purpose is to provide a control method thereof.

[0010]

The invention according to claim 1 for solving the above-mentioned problems of the prior art is, in a restaurant order system, an order card issuing device for issuing an order card storing order contents and a seat. A seat card issuing device that issues a seat card with a seating reference number
A card input device that is provided in the passenger seat, indicates the appropriateness of seating with the seat card, and instructs a cooking request with the order card, a kitchen system that displays an ordered item to be cooked according to the cooking request, and each device. And a data management device that manages data from the system.

According to a second aspect of the invention for solving the problems of the conventional example, in the control method of the restaurant order system according to the first aspect, the order card issuing device issues an order card according to an order, The seat card issuing device issues a seat card with a seating reference number, and the card input device indicates the appropriateness of seating from the seat card, and if it is correct, reads the order contents from the order card to the kitchen system. It is characterized in that the food is transferred and a cooking request is made, and the kitchen system displays an ordered product to be cooked.

According to a third aspect of the present invention for solving the problems of the above-mentioned conventional example, in the control method of the restaurant order system according to the second aspect, the data management device is used when it is determined whether seating is appropriate from the seat card. Stores the seating reference number of the customer who guided to the previous seat (previous guidance reference number), and the seating reference number of the seat card entered this time in the card input device is 1 in the previous guidance reference number. It is determined whether or not it is the reference number (the reference number of the current guide), and if it is the reference number of the current guide, it is determined that seating is appropriate, and the reference number of the current guide is used as the reference number of the previous guide. It is characterized by updating and storing.

According to a fourth aspect of the present invention for solving the above-mentioned problems of the conventional example, in the restaurant order system according to the first aspect, the card input device inputs an end card indicating the end of cleaning after the meal. Then, in the card input device that transfers the data regarding the end to the data management device, the data management device manages the information on the seating status of each seat, and the corresponding seat in the transferred data indicates that the seat is vacant. A data management device that changes the seating status information to the effect that the seating status of the seat is changed to the seated seat information when it is determined that the seated passenger is appropriate In addition, the seat card issuing device is a seat card issuing device that inquires the data management device about the seating status information and notifies the waiting information customer of the seat guidance information.

According to a fifth aspect of the present invention for solving the above-mentioned problems of the conventional example, in the restaurant order system according to the first aspect, when data indicating completion of cooking and serving is input to the kitchen system, the kitchen is operated. The system is a kitchen system that transfers the data to a data management device and transfers the arranged information to a card input device, the card management device is a card management device that stores the data, and the card input device is It is characterized in that it is a card input device for displaying the information of the above-mentioned serving.

[0015]

According to the first and second aspects of the present invention, the order card issuing device issues an order card according to the order, the seat card issuing device issues a seat card with a seating reference number, and card input is performed. A restaurant ordering system that shows whether the seat card is properly seated by the device, reads the order contents from the order card, transfers it to the kitchen system to request cooking, and displays the ordered items scheduled to be cooked in the kitchen system And because it is a control method, it is possible to accept orders, sit down, process cooking requests for ordered products, etc. without manpower, reducing the work of serving, reducing the number of serving people, personnel The cost can be reduced and it can be used for business management.

According to the third aspect of the invention, the data management device compares the reference number of the previous guide with the reference number of the seat card input to the card input device, and the reference number of this seat card is the reference number of the previous guide. If it is the reference number of the current guidance which is obtained by adding 1 to the reference number, it is determined that seating is appropriate, and the control number of the restaurant order system according to claim 2 in which the reference number of the previous guidance is updated. The processing can be simply and centrally performed by the data management device.

According to the invention as set forth in claim 4, the data management device manages the seating status, and the corresponding seat is made vacant by the input of the end card, and the seating of the guided customer is appropriate. Since the seating status information is updated with the seats as seats, and the seat card issuing device inquires the data management device of this information to notify the waiting passengers of the guide information, the restaurant ordering system according to claim 1 is used.
The seating situation can be centrally performed by the data management device,
Can properly guide customers waiting for seats.

According to the fifth aspect of the invention, the data management device manages the cooking completion and the served data transferred from the kitchen system, and the card input device extracts the served information from the served data. Since the restaurant ordering system according to claim 1 for displaying, the data management device can manage the data of cooking completion and serving, and the customer's seat card input device displays the serving information, so the guest at the seat can order You can check the serving status and reduce the number of serving mistakes.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a configuration block diagram of a restaurant order system according to an embodiment of the present invention. As shown in FIG. 1, the restaurant order system of the present embodiment is as follows.
Cable 10 of Ether-net or communication connection cable
, A seat card issuing device 20 for issuing a seat card, a kitchen system 30 for notifying the kitchen of the order status, 1 to N card input devices 40 provided on a table (customer seat) in a restaurant, and an order card An order card issuing device 50 for issuing a ticket and a data management device 60 for managing data from each device are connected, and the data management device 60 further includes a communication device for transferring data to a large computer center. 70 is connected.

An outline of the operation of the restaurant order system of this embodiment is that the order card ticket issuing device 50 accepts an order, pays the order card, and the orderer receives the order card, and the order card is a seat card. When it is inserted into the issuing device 20, a seat card is issued, and when the seat card is inserted into the empty card input device 40, seat processing is performed, and an order card is further inserted to the kitchen system 30.
Request to cook the ordered product.

Then, when the ordered dishes are prepared and served in the kitchen and the customer's meal is finished at the table, the catering staff cleans up and inserts the end card into the card input device 40 to insert the seat card issuing device. Inform 20 about seat availability.
The data in each device is managed by the data management device 60, and necessary data is transmitted to the computer center via the communication device 70.

Next, the configuration of each part of the restaurant order system of this embodiment will be specifically described. First, the order card issuing device 50 will be specifically described with reference to FIGS. 2 and 3. FIG. 2 is a configuration block diagram of the order card ticket issuing apparatus 50 of the present embodiment, and FIG. 3 is a flowchart diagram showing processing of the order card ticket issuing apparatus 50 of the present embodiment. The order card issuing device 50 of the present embodiment is a device that receives an order from an orderer (customer), processes payment (deposit), and issues an order card. As shown in FIG. CPU 51 for controlling the order, a first memory 52 for storing programs such as order processing, deposit processing, order card issuance processing, etc., an all-item storage section 53a for storing all items to be ordered, and ordered products. A second memory 53 having an order product temporary storage unit 53b for temporarily storing, an item display unit 54 for displaying a list of all ordered items and ordered products, and an input for ordering the ordered products. It is composed of an input section 55 for executing the order card and a ticket issuing section 56 for issuing the order card.

Next, the order card issuing device 50 of this embodiment.
As shown in FIG. 3, first, the order item temporary storage unit 53b is cleared (301), and it is determined whether or not out-of-stock data has been transmitted from the kitchen system 30 for the item to be ordered (302). If there is out-of-stock data, "out-of-stock" is set to the out-of-stock item in the all-item storage unit 53a (303). By setting this "out of stock", it is no longer possible to place an order for an out of stock item.

Here, the out-of-stock data is data that is input from the kitchen system 30 when there is an out-of-stock item among the ordered items as a result of cooking in the kitchen. Order card issuing device 50
It will be sent to.

Next, the contents of the all-item storage section 53a are displayed on the item display section 54 (304), and it is judged whether or not an order has been placed by the customer (305). In the display process in process 304, “out of stock” items are “out of stock”
Is displayed. When an order is input from the input unit 55 in process 305, the ordered product having the order is displayed on the item display unit 54 (306), and it is determined whether the orderer has been confirmed (307). When confirmed, a deposit process (308) and an order card issuance process (309) are performed. The deposit processing and the card issuing processing are the same as the processing performed by a general automatic ticket issuing apparatus. Furthermore, the order card issuing device 50 transfers data such as the number of the order card, the ordered products, the number of the ordered products, the charge, and the time to the data management device 60 (31).
0), the whole process is completed.

Next, the seat card issuing device 20 of this embodiment will be specifically described with reference to FIGS. Figure 4
FIG. 5 is a configuration block diagram of the seat card issuing device 20 of the present embodiment, and FIGS. 5 and 6 show the seat card issuing device 20 of the present embodiment.
It is a flowchart figure which shows the process of. The seat card issuing device 20 of the present embodiment accepts the order card issued by the order card issuing device 50, issues a seat card with a sequential seat card number, and informs the seat status and seating information in the store. As shown in FIG. 4, a CPU 21 that controls the entire apparatus, a first memory 22 that stores programs such as seat card issuing processing and seat status display processing, and an inquiry to the data management apparatus 60 as shown in FIG. Second memory 2 having an area for storing the reference number and seat availability
3, a display unit 24 for displaying seat status and seating guidance, an order card input / output unit 25 for inputting / outputting an order card, a seat card output unit 26 for outputting a seat card, and a seat card number are counted. It is composed of a seat card number counter 27.

[0027] Here, the display unit 24 has information about how many seat card numbers the seat card number assigned to the seat card is currently seated, whether the seat card is full, and seats that can be seated. The information for guiding the card number is displayed. Customers who have entered an order card into the seat card issuing device 20 and received an order card and a seat card, and customers who are waiting for an empty seat with the order card and a seat card are seats of the seat card that they bring. Card number and display 24
From the number displayed on the screen, you can determine the number of waiting groups and whether or not you should be seated.

The seat card number counter 27 is a counter for counting seat card numbers issued sequentially, which is cleared to "0" by the initial processing of the seat card issuing device 20 and is issued every time a seat card is issued. 1 "is added.

Next, the processing of the seat card issuing device 20 of this embodiment will be described. Seat card issuing device 2 of the present embodiment
The process of 0 is to issue a seat card by inputting an order card and issue a seat card, and the data management device 60 is inquired about the seat card number (reference number) that was determined to be seated last and the vacant seat status. , Seating status display processing for displaying seating information on the display unit 24.

First, the seat card issuing process will be described with reference to FIG. FIG. 5 is a flowchart showing a seat card issuing process of the seat card issuing device 20 of the present embodiment. Note that FIG. 5 shows the processing for one order card, and it is premised that the seat card number counter 27 is cleared to “0” in the initial processing of the seat card issuing device 20.

In the seat card issuing process of the seat card issuing device 20 of the present embodiment, as shown in FIG. 5, an order card is input from the order card input / output unit 25 (500), and "1" is entered in the seat card number counter 27. Is added (502), a seat card is issued (504), an order card is ejected (506),
The seat card issuance process ends. Incidentally, the issuance of the seat card in the process 504 means that the value of the seat card number counter 27 (seat card number) is printed on the seat card, and at the same time, the seat card having the seat card number stored as data is a seat card output unit 26.
Is to be output from.

Next, the seat status display processing will be described with reference to FIG. FIG. 6 is a seat card issuing device 2 of this embodiment.
It is a flowchart figure which shows the seat status display process of 0. In the seat status display process of the seat card issuing device 20 according to the present embodiment, as shown in FIG. 6, first, the data management device 60 is inquired about the reference number (600), and “the customer with the inquiry reference seat card number is sent. “Sit down” is displayed on the display unit 24 (60
2) Then, the data management device 60 is inquired about the seat availability (6
04), it is judged whether or not there is an empty seat (610), and if there is no empty seat, a message "full" is displayed on the display unit 24 (61).
2) Return to process 600.

On the other hand, if there is a vacant seat in the process 610, the value of the reference number +1 is compared with the value of the seat card number counter 27 (614), and the value of the reference number +1 is the value of the seat card number counter 27. If it is larger than this, it means that there are no customers waiting for seating (waiting for seats), so processing 600
Return to. If the value of the standard number +1 is not larger than the value of the seat card number counter 27, there is a customer waiting for a seat, so "a customer having a seat card number of the standard number +1 can be seated. Is displayed on the display unit 24 (61
6) The process 600 is returned to.

Next, the card input device 40 of the present embodiment will be specifically described with reference to FIGS. 7 and 8. Figure 7
FIG. 8 is a configuration block diagram of the card input device 40 of the present embodiment, and FIG. 8 is a flowchart diagram showing processing of the card input device 40 of the present embodiment. In the card input device 40 of the present embodiment, a customer waiting for a seat inputs a seat card to perform a seating process, an order card is input to perform a request for cooking an ordered product, and when the serving is completed, the serving is completed. After the processing indicating the completion is performed, the caterer inputs the end card to perform the end processing, and as shown in FIG.
1 and a first memory 42 for storing a processing program,
A small display unit 43 for displaying an ordered product, an operation unit 44 for performing an operation, a card reading unit 45 for reading an inserted seat card and an order card, and a temporarily stored ordered product. And two memories 46.

In the processing in the card input device 40 of this embodiment, as shown in FIG. 8, a seat card is input from the card reading section 45 (801) and the seat card number is transferred to the data management device 60 (802). ). Then, when a reply is received from the data management device 60 as to whether the seat card number is proper (803), the propriety of the reply content is judged (804). If the reply content is appropriate, the process proceeds to step 810, but if the reply content is incorrect, “seat card number is different”
A message to that effect is displayed on the small display unit 43 (805),
Eject the seat card from the card reader 45 (80
6), the process ends. In this way, the seating process is performed.

When the response contents from the data management device 60 are proper, the order card is input from the card reading section 45 (810) and the ordered product stored in the order card is displayed on the small display section 43 ( 811). Then, the ordered product data is transferred to the kitchen system 30 (812) to process the ordered product cooking request.

After a while, when the distribution completion data transmitted from the kitchen system 30 is received (821), distribution processing (822) is performed. The delivery processing is to notify the customer that the ordered product has been delivered by displaying the ordered product displayed on the small-sized display unit 43 in white or another color. Then, it is determined whether or not all the ordered items have been delivered (823), and if not already delivered, the process returns to step 821, and if all the ordered items have been delivered, the process proceeds to process 831.

When the customer's meal at the table is completed, the caterer cleans up and inputs the end card from the card reading section 45 (831), and the end data is sent to the seat card issuing device 20 and the data management device 60. Transfer (83
2) The end processing is ended and the entire processing is ended.

In the present embodiment, the seat management appropriateness determination process is performed by the data management device 60 in response to an inquiry from the card input device 40.
It is also possible to store the reference number in 0 and perform it in the card input device 40.

Next, the kitchen system 30 of this embodiment will be specifically described with reference to FIGS. 9 and 10. Figure 9
It is a block diagram of the kitchen system 30 of the present embodiment,
FIG. 10 is a flowchart showing the processing of the kitchen system 30 of this embodiment. Note that FIG. 10 shows processing for one order from a certain seat. The kitchen system 30 of the present embodiment receives the order item data of the order card input from the card input device 40 of each seat, informs the kitchen of the order item to be cooked, and sends the order item to be ordered to the catering staff. As shown in FIG. 9, this is a system for notifying, and as shown in FIG. 9, a CPU 31 for controlling the whole, a first memory 32 for storing a processing program, order data transferred from the card input device 40, and processing status data thereof. A second memory 33 for storing, a first display portion 34 of a large-sized display for displaying an ordered product to be cooked for the kitchen, and a first cooker of the kitchen for inputting cooking completion (cooked) and out of stock. The operation unit 35, a second display unit 36 for displaying the ordered items to be served to the catering staff, and a second operation unit 37 for the catering staff to input the serving completion.

Here, the first display unit 34 is a display unit for displaying an ordered product to be cooked for the kitchen, and the second memory 3
Among the ordered items stored in 3, the items which have not been cooked are displayed in the order of the number of lines on one screen in the order of fast acceptance, and the cooking is completed and the cooked item is input from the first operation unit 35. For, the display line is deleted, the ordered products displayed below the display line are shifted up one step and displayed, and the bottom line displays the next unprepared ordered product. Has become.

The second display unit 36 is a display unit for displaying the ordered items to be served to the catering staff, and is the second memory 3.
Orders in which the cooked items that have not been distributed among the ordered items stored in 3 are displayed in the order that they are cooked quickly, and the serving is completed and the serving input is made from the second operation unit 37. The display line is deleted for products.

The second memory 33 is a memory for storing data used in the kitchen system 33. Specifically, the second memory 33 is cleared in the initial processing and transferred from the card input device 40 provided in each seat. Ordered product data is stored (accumulated) at any time, and further, the processing status data such as cooked or served for each item is sequentially stored.

The processing in the kitchen system 30 of this embodiment is as follows.
As shown in FIG. 10, first, the ordered product data is received from the card input device 40 (100), the received ordered product data is transferred to the data management device 60 (102), and the received ordered product data is stored in the second memory. Stored in 33 (104), first
The ordered product which has not been cooked (uncooked) is displayed on the display section 34 of (106). In the process 106, the second memory 3
This is a process of searching for the ordered products accumulated in No. 3 and displaying the uncooked ordered products for the number of lines on one screen in the order of quick acceptance.

Next, cooked data is input from the first operation unit 35, and cooked data is stored in the second memory 33 (11
0), the display of the first and second display portions 34, 36 is changed (112). Here, in the process 112, to change the display of the first display unit 34, specifically, the second memory 33 is searched from the head, and the ordered product in which the cooked data is not stored is displayed in the first display unit 34. Is a process of re-displaying only the number of lines in one screen. Further, in the process 112, the display of the second display unit 36 is changed by specifically searching the second memory 33 from the head, and the cooked data is stored and the serving data is not stored. Is a process of re-displaying the same number as the number of lines of one screen of the second display unit 36.

Next, it is judged by the cook to input from the first operation unit 35 whether or not the ordered product, which has been cooked in the processing 110, is out of stock (114). If the product is skipped and is out of stock, the out-of-stock data is transferred to the order card issuing device 50 and the data management device 60 (116).

Next, the distribution completion input is performed from the second operation unit 37, and the distribution completion data is stored in the second memory 33 (12
0), the display of the second display unit 36 is changed (12
2). Here, in the process 122, the change of the display of the second display unit 36 is performed by specifically searching the second memory 33 from the head and ordering the cooked data and the serving data not stored. This is a process of re-displaying products for the number of lines on one screen.

Next, in the process 120, the card input device 40 to which the data of the ordered product, which has been subjected to the distribution completion input, is input.
The ordered data is transferred to (124), and the ordered item related data relating to the ordered item for which the ordered item is input in the process 120 is transferred to the data management device 60 (126). Here, the ordered item related data is the time when the cooked item is input and the serving item is input for the ordered item.

Next, it is judged whether all the ordered products have been served (130). If the ordered products have not been served, the process returns to step 110. If the ordered products have been served for all the ordered products, the kitchen for one order is ordered. The processing of the system 30 ends.

Although the processing for one order from a certain seat is shown here, actually, the order data is transferred whenever an order card is input from the card input device 40 provided in each seat. Further, in the kitchen, the cooked input is made from the first operation unit 35 at any time, and further, the cooked input is made from the second operation unit 37 at any time by the catering staff, and each input is processed at any time.

Next, the data management device 60 of this embodiment will be specifically described with reference to FIGS. 11 to 13. Figure 11
12 is a configuration block diagram of the data management device 60 of the present embodiment, FIG. 12 is a table diagram of a seat status management table in the data management device 60 of the present embodiment, and FIG. 13 is data of the present embodiment. It is a flowchart figure which shows the seat card number management process of the management apparatus 60. The data management device 60 of this embodiment accumulates and manages the history of processing in each device that constitutes the restaurant order system of this embodiment, and transmits history data to the computer center via the communication device 70 as necessary. And a function of managing the vacant seat situation in the restaurant and a function of judging the appropriateness of the seat card number transferred from the card input device 40 of each seat, as shown in FIG. CPU6 for controlling
1, a first memory 62 for storing programs such as history data management processing, vacant seat status management processing, seat card number management processing, and the like, and a second memory 63 for storing data used by the data management device 60. And the CPU 61
A communication device 70 for communicating with the computer center is connected to the computer.

Then, in the second memory 63, a history data area 63 for accumulating history data of processing in each device constituting the restaurant order system of this embodiment.
a, a seat status area 63b for storing a seat status management table for managing the vacant seat status in the restaurant, and a seat card number management used for determining the adequacy of the seat card number transferred from the card input device 40 of each seat Area 63c is provided.

Here, as shown in FIG. 12, the seat status management table is a table composed of the number of seats (table) in the restaurant and a status flag indicating the status thereof. The status flag indicates that the table is vacant. It is "0" and "1" when seated. That is, the status flag is set to "0" (vacant seat) as an initial value in the vacant seat management process, and the seat card number transferred from the card input device 40 of each seat is determined to be proper in the seat card number management process. In this case, it is set to "1" (seated) (process 218 in FIG. 13 described later). Then, in the vacant seat management process, when the end data is transferred from the card input device 40 of each passenger seat, it is set to "0" (vacant seat).

Next, the seat card number management area 63c is
The seat card number area 63d for storing the seat card number received from the card input device 40, and the last seated area are used in determining the suitability of the seat card number transferred from the card input device 40 of each seat. Standard number area 63 for storing the seat card number (standard number) determined to be appropriate
e and are provided.

Next, the processing of the data management device 60 of this embodiment will be described. The processing of the data management device 60 of this embodiment accumulates and manages the history of the processing in each device that constitutes the restaurant order system of this embodiment, and transmits the history data to the computer center via the communication device 70 as necessary. History data management processing, vacancy status management processing that manages vacancy status in the restaurant, and seat card number management processing that determines the appropriateness of the seat card number transferred from the card input device 40 of each seat. .

First, in the history data management process, various history data transferred from each device constituting the restaurant order system, for example, the contents of the order card in the order card issuing device 50 and the issuing time, the seat card in the card input device 40. Also, the input time of the order card (seating and ordering time), the cooked time and the served time in the kitchen system 30, and the input time of the end card (clearing end time) in the card input device 40 are received at any time. And stores it in the history data area 63a of the second memory 63.

Then, all or only the necessary parts of the accumulated history data, or the totalization result, the analysis result of the business situation, etc.
The information is transmitted to the computer center via the communication device 70 as needed.

Next, the vacant seat status management process is a process for managing the vacant seat status in the restaurant, and is carried out by operating the status flag for each seat in the seat status management table described above. Specifically, the status flag of the seat status management table is set to "0" (empty seat) as an initial value, and each time the end data is transferred from the card input device 40 of each table,
The status flag is set to "0" (empty seat), assuming that the table in which the card input device 40 is installed becomes empty.

The process of setting the status flag of each table to "1" (seated) is performed by the seat card number management process, and it is determined that the seat card number received from the card input device 40 is proper. In this case, the status flag of the table in which the card input device 40 is installed is "1" (seated)
Is set to (details described later).

When the inquiry about the vacant seat status is received from the seat card issuing device 20, the seat status table is searched and it is determined whether or not there is any table whose status flag is "0" (vacant seat). , With / without a vacant seat is returned to the seat card issuing device 20.

Next, the seat card number management process for determining the adequacy of the seat card number transferred from the card input device 40 of each seat will be described with reference to FIG. The seat card number management process of the data management device 60 of this embodiment is shown in FIG.
First, the reference number is initialized to 0 (20
0), receiving the seat card number from the card input device 40,
It is stored in the seat card number area 63d (210).

Then, it is judged whether or not the seat card number matches the reference number + 1 (212), and if they match, the reply "OK" is transferred to the card input device 40 (21).
4), the seat card number is stored in the reference number area 63e as a new reference number (216), the status flag of the seat status management table is changed to "1" (seated) (218), and the process 210 is returned to. On the other hand, if the seat card number does not match the reference number +1 in process 212, the reply of "NG" is transferred to the card input device 40 (220), and process 21.
Return to 0.

The vacant seat status management process and the seat card number management process in the data management device 60 of this embodiment can also be performed by the seat card issuing device 20. Further, the order card issuing device 50 and the seat card issuing device 20 in this embodiment can be integrated.

According to the restaurant order system and its control method of the present embodiment, order reception and deposit are performed by the order card issuing process of the order card issuing device 50, and the customer information is issued by the seat card issuing device 20. Guide display processing is performed, and customer seating processing is performed by the passenger seat card input device 4
The data management device 60 judges the appropriateness of seating from the seat card input to 0, and the card input device 40 displays it, and further, the card input device 40 performs a request for cooking the ordered product to the kitchen system according to the order card. Since the data management device 60 manages the data in each device and system, it is possible to receive orders, process seats, process requests for cooking ordered products, etc. without human intervention. There is an effect that it is possible to reduce the number of jobs, reduce the number of waiters, reduce labor costs, and further contribute to business management.

Further, according to the restaurant ordering system and its control method of the present embodiment, the reference number (the seat card number for which seating is determined to be proper at the end) is used as the data management device 6.
0 is stored and held, and the seat card number of the seat card that the newly seated customer has input to the card input device 40 = reference number +
If it is 1, it is determined that the seat of the newly seated customer is appropriate, the reference number +1 is updated as a new reference number, the order card is accepted from the card input device 40, and the order item cooking request processing is performed. Since the process is performed, the seating process can be simply and centrally performed by the data management device 60.

According to the restaurant ordering system and the control method therefor of the present embodiment, the data management device 60 manages the seating status, and the corresponding seat is made vacant by the input of the end card, and the seat of the guided customer is When it is determined that it is appropriate, the seat is updated and the seating status information is updated.
The seat card issuing device 20 sends this information to the data management device 60.
Since the guide information is notified to the customer waiting for seating, the seating status can be centrally performed by the data management device 60, and the customer waiting for seating can be appropriately guided.

According to the restaurant order system and its control method of the present embodiment, the data management device 60 manages the data of cooking completion and serving, and also manages other order data and seating status data. Therefore, there is an effect that it can be useful for business management.
If you transfer data to the computer center via 0,
Large-scale data processing / analysis can be performed at the computer center, which is effective for business strategy.

Further, the card input device 40 of the present embodiment is
Since the serving information is displayed from the serving data input in the kitchen system 30, the customers at the seats can confirm the serving status of the ordered product, and the effect of serving mistakes can be reduced. .

In the kitchen system 30 according to the present embodiment, the ordered product (planned cooking product) requested by each card input device 40 for cooking.
Is displayed on the first display section 34 of the large display, and when cooking is finished, the ordered items that have been cooked are deleted from the first display section 34, and the caterers who have finished cooking and have not yet cooked are viewed. Since it is displayed on the second display unit 36 that can be used, there is an effect that the seating to the seats can be surely performed.

According to the restaurant ordering system of this embodiment, the "out of stock" data is transferred from the kitchen system 30 to the order card issuing device 50 in real time.
Since the order card issuing device 50 can stop the order reception of the out-of-stock product without time difference, there is an effect that the order reception can be performed quickly and accurately.

[0071]

According to the first and second aspects of the present invention, the order card issuing device issues an order card according to the order, and the seat card issuing device issues a seat card with a seating reference number. A restaurant that uses a card input device to indicate whether seating is appropriate from the seat card, and if it is appropriate, reads the order details from the order card, transfers them to the kitchen system, requests cooking, and displays the ordered items to be cooked in the kitchen system. Since the order system and its control method are used, orders can be accepted, seating can be processed, requests for cooking ordered products can be processed without human intervention, and the number of servings can be reduced and the number of servings can be reduced. It has the effect of reducing personnel costs and being able to further contribute to business management.

According to the third aspect of the present invention, the data management device compares the reference number of the previous guide with the reference number of the seat card input to the card input device, and the reference number of this seat card is the reference number of the previous guide. If it is the reference number of the current guidance which is obtained by adding 1 to the reference number, it is determined that seating is appropriate, and the control number of the restaurant order system according to claim 2 in which the reference number of the previous guidance is updated. There is an effect that the processing can be simply and centrally performed by the data management device.

According to the invention described in claim 4, the data management device manages the seating status, and the corresponding seat is made vacant by the input of the end card, and the seating of the guided customer is appropriate. Since the seating status information is updated with the seats as seats, and the seat card issuing device inquires the data management device of this information to notify the waiting passengers of the guide information, the restaurant ordering system according to claim 1 is used.
The seating situation can be centrally performed by the data management device,
This has the effect of properly guiding customers who are waiting for a seat.

According to the fifth aspect of the invention, the data management device manages the cooking completion and the served data transferred from the kitchen system, and the card input device extracts the served information from the served data. Since the restaurant ordering system according to claim 1 for displaying, the data management device can manage the data of cooking completion and serving, and the customer's seat card input device displays the serving information, so the guest at the seat can order There is an effect that the serving status can be confirmed and mistakes in serving can be reduced.

[Brief description of drawings]

FIG. 1 is a configuration block diagram of a restaurant order system according to an embodiment of the present invention.

FIG. 2 is a configuration block diagram of an order card issuing device 50 according to the present embodiment.

FIG. 3 is a flowchart showing a process of the order card issuing device 50 according to the present embodiment.

FIG. 4 is a configuration block diagram of a seat card issuing device 20 of the present embodiment.

FIG. 5 is a flowchart showing seat card issuing processing of the seat card issuing device 20 according to the present embodiment.

FIG. 6 is a flowchart showing a seat status display process of the seat card issuing device 20 of the present embodiment.

FIG. 7 is a configuration block diagram of a card input device 40 of the present embodiment.

FIG. 8 is a flowchart showing the processing of the card input device 40 of the present embodiment.

FIG. 9 is a configuration block diagram of a kitchen system 30 of this embodiment.

FIG. 10 is a flowchart showing the processing of the kitchen system 30 of this embodiment.

FIG. 11 is a configuration block diagram of a data management device 60 of the present embodiment.

FIG. 12 is a table diagram of a seat status management table in the data management device 60 of the present embodiment.

FIG. 13 is a flowchart showing a seat card number management process of the data management device 60 of this embodiment.

FIG. 14 is a block diagram of a conventional call-only device.

[Explanation of symbols]

10 ... Cable, 20 ... Seat card issuing device, 30 ...
Kitchen system, 40 ... Card input device, 50 ... Order card ticket issuing device, 60 ... Data management device, 70 ... Communication device, 81 ... Transmitter, 82 ... Receiver

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor, Oichi Oyamada, 3-14-20 Higashi-Nakano, Nakano-ku, Tokyo Within Kokusai Electric Co., Ltd. (72) Inventor, Hirotaka Obara 3--14-20, Higashi-Nakano, Nakano-ku, Tokyo International Electric Co., Ltd. (72) Inventor Hisashi Tada 3-14-20 Higashi-Nakano, Nakano-ku, Tokyo Kokusai Electric Co., Ltd.

Claims (5)

[Claims] 1. An order card issuing device for issuing an order card in which order details are stored, a seat card issuing device for issuing a seat card to which a seating reference number for a seat is attached, and a seat card provided at a guest seat. A card input device that indicates the appropriateness of seating with a card and instructs a cooking request with the order card,
A restaurant ordering system comprising: a kitchen system that displays ordered products to be cooked in response to the cooking request, and a data management device that manages the data from the devices and the system. 2. An order card issuing device issues an order card corresponding to an order, a seat card issuing device issues a seat card with a seating reference number, and a card input device determines whether the seat card is properly seated. 2. The judgment according to claim 1, wherein if it is appropriate, the order contents are read from the order card, transferred to the kitchen system to request cooking, and the kitchen system displays the ordered product to be cooked. Control method for restaurant order system. 3. The data management device stores the seating reference number (previous guide number) of the customer who was guided to the previous seat when the seat card is used to determine whether the seat is appropriate. It is judged whether the seating reference number of the seat card entered this time is the reference number obtained by adding 1 to the reference number of the previous guide (the reference number of this guide). 3. The control method of the restaurant order system according to claim 2, wherein the control number of the current guidance is updated and stored as the reference number of the previous guidance when it is judged to be appropriate. 4. The card input device is a card input device for transferring data regarding the end to a data management device when an end card indicating the end of tidying up after a meal is input. The seating status information of the customer is managed, and the seating status information is changed to the effect that the corresponding seat is vacant in the transferred data, and when it is determined that the seated passenger is appropriate. Is a data management device that changes the seating status information to the effect that the seat in question is seated, and the seat card issuing device queries the data management device for the seating status information, The restaurant ordering system according to claim 1, wherein the restaurant ordering system is a seat card issuing device for giving guidance information. 5. A kitchen system in which when cooking completion and serving data are input to the kitchen system, the kitchen system transfers the data to a data management device and the serving information to a card input device. , The card management device,
2. The restaurant order system according to claim 1, wherein the card management device stores the data, and the card input device is a card input device that displays the information of the serving.