JPH0619793B2 - Online automated machine centralized monitoring system - Google Patents

Description

Description: (A) Technical Field of the Invention The present invention relates to an online automatic centralized monitoring system, and in particular, to a dedicated line for monitoring an automatic teller machine or an automatic teller machine (hereinafter referred to as an automatic machine). Without setting up, the status monitoring data of the automatic machine is received by the processing unit of the host through the same online line as the transaction data of deposit and withdrawal, and the centralized management of the fully automatic machine is performed. It relates to a centralized surveillance system.

(B) Conventional technology and problems Recently, in order to save labor in banking operations and provide simple and quick services, so-called automatic machines that allow deposit and withdrawal and passbook entry by customer operation have been widely used. Further, in order to promote labor saving, it is desired that unmanned operation can be performed in a sales store, for example, at night or during expected holiday operation.

FIG. 1 and FIG. 2 are views for explaining the problems of the conventional method.

In the figure, 1 is a host center, 2 is a host data processing device, 3 is a ledger file, 4 is a branch office, 5 is a control device, 6
Is an automatic machine, 7 is a monitoring center, 8 is an online line, 9
Represents a monitoring line.

The data processing device 2 of the host center 1 has four fulcrums 4-
It is connected to the control device 5 installed in 1, 4-2 and 4-3 by the online line 8 and processes the transaction data from the automatic machine 6 and records it in the ledger file 3. On the other hand, the monitoring center 7
-1 to 7-3 are provided for each district in which some fulcrums are gathered, and the failure of the automatic machine 6 is monitored via a specific line 9.

The conventional system as shown in FIGS. 1 and 2 has the following drawbacks. Since the line 8 of the online system and the line 9 of the monitoring system are separate, the running cost of the line is doubled. Also, it is difficult for the online system and the monitoring system to move. Further, since the number of lines accommodated in the monitoring system is limited, it is necessary to install a plurality of monitoring centers 7 as shown in the figure. When adding a branch office or an automatic machine 6, it is necessary to add a new monitoring center 7 as well. May occur. For example, 15
Monitoring center 7 for 0 to 200 stores
Is provided for every 20 to 30 stores and monitors 30 to 40 automatic machines 6. If the size of the processing device installed in the monitoring center 7 is large, it is possible to increase the number of accommodated lines, but in that case, a failure or the like does not occur frequently, so performance is wasted.

Furthermore, when a customer withdraws cash with the automatic machine 6, if a hardware failure occurs after updating the center ledger, data cannot be directly sent / received between the monitoring center 7 and the host center 1, so the customer cannot receive cash. However, if the unmanned operation is performed especially at night and on holidays expected in the future, it will be a problem because the staff cannot immediately respond.

(C) Purpose and Structure of the Invention The present invention aims to solve the above problems, and centrally monitors the operation status of an automatic machine at a host center using an online line used for transmitting and receiving normal transaction data. The purpose is to eliminate the need for a specific line for automatic machine monitoring, enable full-automatic machine management and interlock with payment / payment operations, and automatically cancel the ledger in the event of a failure during unmanned operation, for example. I am trying. Therefore, the online automatic machine centralized monitoring system of the present invention is provided with a plurality of automatic teller machines or automatic teller machines and an automatic machine control device for controlling the automatic teller machines or automatic teller machines, and the above automatic In a system equipped with a data processing device that is connected to a machine control device via an online line and has a ledger file in which user's deposit information is stored and manages deposit information based on deposit / withdrawal information from the automatic machine control device , The automatic machine control device detects a change in state of the automatic teller machine or the automatic teller machine via a state change detecting means and an online line used for transmitting / receiving the deposit / withdrawal information. The data processing device is provided with means for notifying information to the data processing device, and the data processing device is provided with information on a state change sent from the automatic machine control device. A state of displaying the above-mentioned state change information on an output device of a centralized monitoring center installed inside or near the host center where the data processing device exists when the means for monitoring and the state change information are received. When the display means and the information on the state change are received, the transaction data being processed regarding the transaction that encountered the failure, based on the failure occurrence notification information and the transaction identification information which are incidentally sent from the automatic machine control device. Is provided with a ledger cancellation processing means for canceling the above-mentioned ledger file. Hereinafter, description will be given with reference to the drawings.

(D) Embodiment of the invention FIG. 3 shows an embodiment configuration of the present invention, FIG. 4 shows a processing mode explanation drawing of an embodiment of the present invention, and FIG. 5 shows an operation form related to the present invention. .

In the figure, reference numerals 1 to 3 and 8 correspond to FIG.
5-n is an automatic machine control device, 6-1 to 6-m is an automatic machine, 1
0-1 to 10-3 are sensors, 11 is a deposit / withdrawal control unit, 12
Is a state change detection unit, 13 is a state notification unit, 14 and 15
Is a message transmission / reception control unit, 16 is a deposit / withdrawal management unit, 17 is a serial number management unit, 18 is a ledger cancellation processing unit, 19 is a status monitoring unit,
20 is a status display unit, 21 is a centralized monitoring center, 22 is a terminal control device, and 23 is a display.

The automatic machines 6-1 to 6-m are, for example, a cashier dispenser (CD), an automatic teller machine / payment machine (ATM), etc., and are machines capable of depositing and withdrawing money and making a passbook entry by customer operations. The automatic machines 6-1 to 6-m include various sensors 10
-1, ... are provided so that it is possible to detect the near-end state of the medium used by the automatic machine, the hardware failure state of the automatic machine, and the like. That is, for example, when journals to keep the history of the bank, receipt paper to notify the customer of payment amount and balance, cash for payment etc. are running low, it is detected and automated The control device 5-1 is notified by an electric signal.

The automatic machine control devices 5-1 to 5-n are devices that are provided for each business office, each automatic machine 6-1 and the like, control the automatic machines, and exchange data with the processing device 2 of the host. . Data relating to a normal transaction such as cash deposit or withdrawal is processed by the deposit / withdrawal control unit 11, a telegram is created by a predetermined format, and the telegram transmission / reception control unit 14 passes through the online line 8. , Host Center 1 is notified.

The state change detection unit 12 detects a change in the medium state, a hardware failure state, and the like in the automatic machine by signals from the sensors 10-1, ... And reports them to the state notification unit 13. Based on the information from the status notification unit 13 and the status change detection unit 12, a status notification telegram is created in accordance with a predetermined format as in normal transaction data. This message is
Similar to normal transaction data, it is sent to the processing device 2 of the host via the online line 8 by the electronic message sending / receiving control unit 14.

The electronic message transmission / reception control unit 15 of the processing device 2 of the host manages the online line 8 and controls the automatic machine control devices 5-1 to 5-n.
It controls the transmission or reception of a telegram with. When a message is received, the message is sorted according to the message type. If the transaction data is normal, the deposit / withdrawal management unit 16 is notified. The serial number management unit 17 stores the serial number of the transaction,
To manage. Based on the notified transaction data, the deposit / withdrawal management unit 16 refers to and updates the ledger file 3, which is a all-customer transaction status file that stores, for example, deposit balance, deposit amount, and deposit / withdrawal history information for each customer. .

If the electronic message received by the electronic message transmission / reception control unit 15 is related to the state information of the automatic machine, it is reported to the state monitoring unit 19. The status monitoring unit 19 instructs the status display unit 20 to report the status information to the centralized monitoring center 21.

The centralized monitoring center 21 is installed in the host center 1 or in the vicinity thereof so that all the automatic machines 6-1 to 6-m can be centrally monitored at one place. The state display unit 20 creates a message of the above-mentioned state information and sends the message to the centralized monitoring center 21 via, for example, the message transmission / reception control unit 15. The terminal control device 22 is
The message is received and displayed on the display 23. In an emergency, for example, the buzzer sounds at the same time. Instead of passing through the electronic message transmission / reception control unit 15 and the terminal control device 22, the status display unit 20 may be directly displayed on the display 23 by a general operator / console interface.

If the status information reported from the automatic machine 5-1, ... Is related to the failure during the transaction, the status monitoring unit 19
Particularly notifies the ledger cancellation processing unit 18. The ledger cancellation processing unit 18 cancels the ledger related to the transaction based on the management information managed by the serial number management unit 17. That is, for example, the contents of the ledger file 3 which has already been paid are returned to the state before the transaction was completed. Specifically, it may be considered that the control is performed as follows, for example. Automatic machine controller 5-1,
On the ... side, for example, when the transaction is a cash withdrawal, the same serial number as the first payment request message is used as the transaction identification information (transaction ID). Then, when the transaction ends normally, the transaction completion notification with the transaction ID is transmitted to the host center 1. If a failure occurs during a transaction, the host center 1 will also receive a failure notification with a transaction ID.
Send to. On the host center 1 side, when the transaction completion notification is received, the transaction has been processed. Further, when the failure occurrence notification is received, the ledger cancellation processing unit 18 cancels the ledger associated with the transaction ID.

The process and data flow according to the present invention is briefly illustrated in FIG. 4, for example. When a transaction request is issued by a customer operation on the side of the sales office, the host center refers to and updates the ledger and instructs payment permission. If a hardware failure occurs during the payment operation of the automatic machine and the payment becomes insolvent, the automatic machine controller notifies the host center of the failure. Therefore, the ledger updated earlier is canceled and the centralized monitoring center is notified of the failure status. In the central monitoring center, the failure status will be displayed on the display, for example. For example, a staff member of the central monitoring center makes a telephone call to a staff member of a security protection company to shut down the faulty automatic machine or call a maintenance staff member to repair the trouble.

FIG. 5 (a) shows an example of the operation mode in the case of manned operation in a sales office, and FIG. 5 (b) shows an example of the operation mode in the case of unmanned operation. In the case of manned operation, it can be considered as conventional. As shown in FIG. 5 (a), it is assumed that a failure occurs in the automatic machine 6 during the cash withdrawal operation by the customer. Customer is automatic machine 6
Contact the staff by pressing the buzzer provided on the front surface of the. The clerk explains the circumstances of the failure to the customer, removes the card from the automatic machine 6 and returns it, and pays cash by hand.

According to the present invention, unmanned operation is possible as shown in FIG. If the automatic machine 6 becomes an obstacle during the operation of the customer, the card is automatically returned, and the failure is reported to the central monitoring center 21 as described above. The person in charge of the centralized monitoring center 21 explains the trouble situation to the customer by, for example, an interface. Since the contents of the ledger have been returned to the state before the transaction, the customer can receive the payout service again by the automatic machine 6'which is another cashier dispenser.

(E) Effect of the Invention As described above, according to the present invention, a specific line for automatic machine monitoring is not required, and centralized management of fully automatic machines becomes possible.
In addition, since it can be linked with the deposit / payment business, for example, if a failure occurs during withdrawal of cash by an automatic machine, it is possible to automatically cancel the ledger without the need for attendant processing, and unmanned operation is possible. Will also be possible. In addition, not only for obstacles but also when the amount of cash, receipt paper, or other automated media remains low, it can be monitored at one centralized monitoring center. become able to.

[Brief description of drawings]

1 and 2 are explanatory views of problems of the conventional method, FIG. 3 is a configuration of an embodiment of the present invention, FIG. 4 is an explanatory view of a processing mode of an embodiment of the present invention, and FIG. An explanatory view of a related operation mode is shown. In the figure, 1 is a host center, 2 is a data processing device, 3
Is a ledger file, 5 is an automatic machine control device, 6 is an automatic machine, 1
Reference numeral 2 is a state change detection unit, 18 is a ledger cancellation processing unit, 19 is a state monitoring unit, 20 is a state display unit, and 21 is a centralized monitoring center.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (56) References JP-A-51-132046 (JP, A) JP-A-47-26050 (JP, A) JP-A-53-98900 (JP, A)

Claims (1)

[Claims] [Claim 1] An automatic teller machine or an automatic teller machine,
The automatic teller machine or the automatic teller machine for controlling the automatic teller machine is provided with a plurality of units, and the ledger file is connected to the automatic teller machine via an online line and stores the deposit information of the user. In a system having a data processing device for managing deposit information based on deposit / withdrawal information from the automatic machine control device, the automatic machine control device detects a change in state of the automatic teller machine or the automatic teller machine. The data processing device comprises state change detection means and means for notifying the data processing device of the state change information via an online line used for transmitting / receiving the deposit / withdrawal information. A means for monitoring the status change information sent from the device, and a host system in which the data processing device exists when the status change information is received. Status display means for displaying and outputting the status change information to an output device of a centralized monitoring center installed in or near the center, and when the status change information is received, it is sent from the automatic machine control device. Centralized automatic monitoring of online machines characterized by having ledger cancellation processing means for canceling in-process transaction data relating to a transaction that has encountered a failure from the ledger file based on the received failure occurrence notification information and transaction identification information. system.