JP3006141B2 - Centralized management of automatic transaction equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system comprising a plurality of automatic transaction devices installed in a financial institution and a centralized monitoring device for monitoring the automatic transaction devices, and more particularly to a system installed in each branch or the like. The present invention relates to a centralized management method for an automatic transaction apparatus that appropriately performs replenishment of cash, receipts, and the like to an automatic transaction apparatus and a notification of a replenishment time, improves cash operation efficiency, and improves customer service.

[0002] With the automation of window operations of financial institutions, automatic transaction devices such as automatic deposit payment devices are installed at each branch or the like, and centralized monitoring of the operation status and abnormal status of the automatic transaction device via a telephone line or the like. Monitoring devices have been installed in headquarters and the like, and unmanned operation of automatic transaction devices has come to be performed.

[0003] In recent years, automatic transaction devices have provided customers with passbooks and cards in addition to cash and receipts, but if these are not properly replenished, the automatic transaction devices operating unattended are suspended. Will be done.

[0004] Since this results in degradation of service to customers, it is necessary to avoid it.

[0005]

2. Description of the Related Art As described above, the unattended operation of a conventional automatic transaction apparatus is considered to continue operation by monitoring with a centralized monitoring apparatus. Near-end information notifying that paper such as a receipt has reached a predetermined remaining amount or end information notifying that the remaining amount has run out is notified.

[0006] Therefore, at the head office, it is only known that the cash or the recording medium is running low or has run out.
Alternatively, there has been no other method than starting at the time of the near end or leaving the automatic transaction apparatus paused.

[0007]

When the replenishment work of cash or the like is started after the automatic transaction apparatus is suspended, the customer does not know the suspension time, and when there is no other automatic transaction apparatus, the customer withdraws cash. Will give up.

[0008] When the replenishment work is started at the near end, the automatic transaction apparatus may be stopped before cash or the like arrives. If there is no, you will give up cash withdrawal.

[0009] In addition, even if there is another automatic transaction device, there may be congestion, and there may be a customer who cannot withdraw a desired amount from the near-end device. There is a problem that becomes.

In view of the above problems, the present invention provides a centralized monitoring device that formulates a delivery schedule for cash and the like based on the operating status of the automatic transaction device and the time required for replenishment.
Be sure to give instructions for proper replenishment,
The purpose of the present invention is to improve the service to the customer by notifying the automatic transaction apparatus in the suspended state of the approximate waiting time until replenishment.

[0011]

FIG. 1 is a block diagram for explaining the principle of the present invention. Multiple automatic transaction devices 1-2
Performs a cash transaction in response to a customer request and provides a recording medium necessary for the transaction. In addition, centralized monitoring device 3
Monitors the operating status of the plurality of automatic transaction devices 1 and 2.

[0012] The plurality of automatic transaction devices 1 and 2 include:
A first method for detecting that the cash balance and the remaining amount of the recording medium have reached specified values, that is, a near end is detected.
A second detecting means 5 for detecting that a predetermined unit of cash has decreased, a grasping means 6 for grasping the cash balance and the remaining amount of the recording medium when the power is turned on,
Communication means 7 for reporting the detection result of the detection means 4 and the detection result of the second detection means 5 and the grasping result of the grasping means 6 to the centralized monitoring device 3, and receiving the information sent by the centralized monitoring device 3 and notifying the customer. And a notifying means 8 for performing the notification.

The centralized monitoring device 3 includes an automatic transaction device 1
Based on the results reported from the communication means 7, the replenishment amount of the cash and the recording medium and the remaining number of possible transactions are determined, and a delivery schedule is drafted. Planning means 9 for calculating the time required for each replenishment, notifying means 10 for notifying the operator of the replenishment amount and delivery schedule planned by the planning means 9, and the time required for the replenishment calculated by the planning means 9 Transmission means 11 for transmitting the number of times to the automatic transaction apparatuses 1 and 2 is provided.

A replenishment amount of cash and a recording medium and a delivery schedule are created corresponding to the transaction frequency of each of the automatic transaction apparatuses 1 and 2 to notify the operator and to notify the operator of the automatic transaction apparatus 1 that has been stopped. From the notifying means 8, the customer is notified of the waiting time by display, voice, or the like, and the cash or the remaining recording medium is reduced, and the near end is reached.
For example, the notification means 8 of the automatic transaction apparatus 2 informs the customer of the number of possible transactions by display.

[0015]

With the above-described configuration, for example, in the automatic transaction apparatus 1 that has been stopped, the notification means 8 notifies the customer of the waiting time by display, voice, or the like. Can decide whether to wait, give up, or go to another branch.

Further, in the near-end automatic transaction apparatus 2, for example, the notification means 8 notifies the customer of the number of possible transactions by display or the like, so that the customer who sees this can withdraw the planned amount. Or not.

Therefore, the service to the customer can be improved.

[0018]

2 and 3 are block diagrams of circuits showing one embodiment of the present invention. FIG. 2 shows an example of an automatic transaction apparatus,
FIG. 3 shows an example of the centralized monitoring device. In FIG. 2, when the power is turned on, the processor 12 detects the cash balance detection unit 16.
To report the cash balance of the safe not shown, and control the recording medium remaining amount detection unit 17 to report the remaining amount of the recording medium.

Therefore, when the cash balance detecting unit 16 takes out, for example, a 10,000-yen bill from the safe and causes the counter to count the number, the cash balance detecting unit 16 reports the counted number, and the recording medium remaining amount detecting unit 1
7 calculates the remaining number of recording media to be provided to customers, such as receipts, passbooks and cards, from the number of transactions since the set time, and reports the calculated number.

The processor 12 stores the reported number in the main memory 13 and reports the number to the centralized monitoring device via the interface unit 23. When the near end number of the 10,000-yen bill and the near end number of the recording medium are designated from the centralized monitoring device via the interface unit 23, the processor 12 sets the designated number to the near end detecting unit 15.

Accordingly, the near-end detecting unit 15 notifies the processor 12 of the occurrence of the near-end when the remaining amount of the 10,000-yen bill and the recording medium reaches the designated number, but when the near-end number is not set from the processor 12, A near-end occurrence is notified by a preset number of sheets.

The set-unit change notification unit 14 sends a unit amount payment to the processor 12 as a preset unit amount every time a maximum amount of money to be paid by the automatic transaction apparatus at a time, for example, 100,000 yen bills is paid out. Notice.

When the processor 12 is notified of the near-end occurrence, it notifies the centralized monitoring device via the interface unit 23 of the near-end occurrence, and every time the unit amount payment is notified, the processor 12 sends the unit amount to the centralized monitoring device via the interface unit 23. Notify payment.

The processor 12 includes an interface unit 23
When the central monitoring device instructs the notification of the number of transactions, the time, or the end, the display control unit 18 is displayed on the flow display unit 19, and the voice guidance control unit 20 is controlled. The audio signal is transmitted to the speaker 22 through the unit 21.
, And notify the customer by voice.

That is, for example, when the number of transactions is indicated as 30, "30 more transactions can be performed." Is repeatedly displayed.
10 transactions are possible. Is displayed repeatedly, and when the number of transactions is instructed to be 5, "5 more transactions are possible" is repeatedly displayed.

When the time is indicated to be 20, "Now,
Paused. Please wait another 20 minutes. Is displayed repeatedly, and the voice is notified repeatedly every 2 minutes. When the time is indicated to be 10, it is repeatedly displayed as "Now, pause. Please wait another 10 minutes." Repeatedly notify by voice every 5 minutes
Is displayed, "Pause is paused now. Please wait for another 5 minutes." And the sound is repeated every two minutes.

When instructed to finish, "Today is over. If you are in a hurry, please go to a nearby XX branch."
Is repeatedly displayed, and the notification is repeated by voice every two minutes.

In FIG. 3, the central processing unit 24 is connected via a plurality of interface units 31 to 32 to an automatic transaction apparatus connected to each of the interface units 31 to 32.
When the number of 10,000-yen bills and the number of recording media reported as described above are received upon power-on, the main memory 25 is stored for each automatic transaction apparatus.

Then, the transaction status of each branch is read from the disk device 28 via the disk control unit 27 and stored in the main memory 25. From this transaction status, 10,000 yen of the automatic transaction device installed in each branch is read. Once the near-end number of bills and recording media is determined,
Notify each automatic transaction device.

The central processing unit 24 is connected to the automatic transaction device 1
When notified that the 10,000-yen bill for 00 has decreased, the balance data of each automatic transaction device in the main memory 25 is updated, and the display screen provided on the console 26 is displayed for each automatic transaction device. Update the balance display.

When the near end is notified from the automatic transaction apparatus, the central processing unit 24 checks the main memory 25 for an emergency delivery schedule, and if not, creates an emergency delivery schedule.

FIG. 4 is a diagram for explaining an example of a delivery schedule. FIG. 4 (A) shows a delivery schedule when there is no emergency, and for the (1) branch, the time required for dispatching the vehicle to deliver cash from the head office and the replenishment amount of cash and recording media are recorded. , △△ branch and XX branch.

The dispatch time can be created from ordinary cash delivery data, and the replenishment amount of cash and recording medium is calculated from the transaction status of each branch. FIG.
(B) is an emergency delivery schedule, which indicates that a near-end report was generated from the automatic transaction equipment at the branch,
The time required for dispatch to the branch and the replenishment amount of the cash and the recording medium are recorded. However, it is necessary to measure the time required for dispatch to the branch (2) in advance.

The central processing unit 24 calculates the replenishment amount, that is, the number of 10,000-yen bills and the number of recording media from the transaction status of each branch read from the disk device 28 to the main memory 25, and A delivery schedule as shown in FIG. 4 (B) is created.

Then, based on this delivery schedule,
A value obtained by dividing the set number of near-ends by 100 is notified to the automatic transaction apparatus that has generated the near-end as the number of transactions, and the emergency delivery schedule is displayed on the console 26.

Further, the printer 30 prints the urgent delivery schedule via the printer control circuit 29 and instructs replenishment of cash and / or a recording medium. Then, when the suspension notification is received from the near-end automatic transaction device, the time from when the emergency delivery schedule is displayed on the console 26 to the time when the suspension notification is received is subtracted, and the remaining time is calculated as the time required for the dispatch in the emergency delivery schedule. Assuming that the subtracted time is, for example, about 20 minutes, 20 is transmitted as a time to the automatic transaction apparatus that has been stopped.

Accordingly, as described above, the flow display unit 19 of the automatic transaction apparatus which has been suspended repeatedly displays "Now suspended. Please wait for another 20 minutes." Notified.

If an instruction to stop dispatch is given from the console 26, the central processing unit 24 sends an end to the suspended automatic transaction apparatus. If the near-end is not reported, the central processing unit 24 calculates the average number of the 10,000-yen bills for each branch, divides the number by the number of automatic transaction devices installed in each branch, and, for example, If the number is less than 1500, check if there is a primary delivery schedule.
A delivery schedule as shown in (A) is created and displayed on the console 26, and the printer 30 prints the primary delivery schedule via the printer control circuit 29.

Since the primary delivery schedule has a low degree of urgency, the time required for vehicle allocation is created with ample room. If the average number of sheets is, for example, 800 sheets or less, it is checked whether there is a secondary delivery schedule. If there is no secondary delivery schedule, a secondary delivery schedule in which the dispatch time is reduced is created, displayed on the console 26, and the printer control circuit 29 is displayed. Thereafter, the printer 30 prints the secondary delivery schedule.

FIGS. 5 and 6 are flowcharts for explaining the operation of FIGS. 2 and 3. At the start of the day, the central processing unit 24 collects the cash balance and the remaining amount of the recording medium from each automatic transaction device in step (1), and notifies the near-end amount to each automatic transaction device in step (2). And set it.

Then, in step (3), it is checked whether or not there is a notification from each automatic transaction apparatus that the set unit of cash has been reduced. That is, it is checked whether there is a notification that the number of 100,000 yen bills has decreased, and if there is a notification, the display content of the console 26 is updated in step (4).

Then, in step (5), it is checked whether or not the automatic transaction apparatus has notified the occurrence of the near end. If there is no near end notification, the cash balance is totaled for each branch in step (6). That is, the total number of 10,000-yen bills is totaled, and the total number of 10,000-yen bills totaled in step (7) is divided by the number of automatic transaction devices installed in the branches, and the average balance for each branch, that is, Calculate the average number of 10,000 yen bills.

Then, in step (8), it is checked whether it is the primary near end. That is, for example, if the average number is 1500 or more, it is determined that the current time is not the primary near end, and it is determined in step (9) whether the current time is the secondary near end. That is, for example, if the average number is 8
If the number is equal to or more than 00, it is determined that it is not the secondary near end, and the process proceeds to the step (3).

If the average number is 1500 or less in step (8), the primary delivery schedule is searched in step (20), and if there is a delivery schedule in step (21), it is displayed on the console 26 in step (23). And printer 3
0, if there is no delivery schedule, step
Create a primary delivery schedule in (22) and step (23)
After displaying on the console 26 and printing on the printer 30, the process proceeds to step (3).

If the average number is 800 or less in step (9), the secondary delivery schedule is searched in step (10), and if there is a delivery schedule in step (11), it is sent to the console 26 in step (13). Display and Printer 3
0, if there is no delivery schedule, step
Create a secondary delivery schedule in (12) and step (13)
After displaying on the console 26 and printing on the printer 30, the process proceeds to step (3).

When a near end occurs in step (5),
The central processing unit 24 searches the urgent delivery schedule in step (14), and if there is a delivery schedule in step (15), the flow display unit 19 of the automatic transaction apparatus in which the near end has occurred in step (17) displays the number of possible transactions. Display.

If there is no delivery schedule in step (15), an emergency delivery schedule as shown in FIG. 4B is created in step (16), and then the process proceeds to step (17).
Then, in step (18), it is monitored whether or not the automatic transaction apparatus has stopped. When the automatic transaction apparatus has stopped, the replenishment time is displayed on the flow display section 19 of the automatic transaction apparatus that has paused in step (19), and the speaker 22 notifies the replenishment time by voice. Let it. And step (6)
Move to the processing of.

[0048]

As described above, according to the present invention, the appropriate replenishment timing of cash and a recording medium can be grasped, so that efficient vehicle allocation and cash operation can be performed. In the case of suspension, the customer service can be improved because the waiting time is notified.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating the principle of the present invention.

FIG. 2 is a block diagram of a circuit showing one embodiment of the present invention (part 1);

FIG. 3 is a block diagram of a circuit showing one embodiment of the present invention (part 2);

FIG. 4 illustrates an example of a delivery schedule.

FIG. 5 is a flowchart for explaining the operation of FIGS. 2 and 3 (part 1);

FIG. 6 is a flowchart (part 2) for explaining the operations of FIGS. 2 and 3;

[Explanation of symbols]

 1, 2 automatic transaction equipment 3 centralized monitoring equipment 4 first detection means 5 second detection means 6 grasp means 7 communication means 8, 10 notification means 9 planning means 11 transmission means 12 processor 13, 25 main memory 14 setting unit change Notification unit 15 Near-end detection unit 16 Cash balance detection unit 17 Recording medium remaining amount detection unit 18 Display control unit 19 Flow display unit 20 Voice guidance control unit 21 Audio amplification unit 22 Speakers 23, 31, 32 Interface unit 24 Central processing unit 26 Console 27 Disk control unit 28 Disk unit 29 Printer control unit 30 Printer

──────────────────────────────────────────────────の Continuing on the front page (51) Int.Cl. ⁷ Identification code FI G06F 15/30 320 (72) Inventor Yasuhiko Suzuki 2-23, Otomo-cho, Maebashi-shi, Gunma 5 Gunma Fujitsu Co., Ltd. (72) Inventor Yoshikazu Sekine 2-23-23 Otomo-cho, Maebashi-shi, Gunma Prefecture Gunma Fujitsu Co., Ltd. (56) References JP-A-62-130463 (JP, A) JP-A-63-59692 (JP, A) JP-A-1-255994 (JP, A) JP-A-2-2-21394 (JP, A) JP-A-1-314396 (JP, A) JP-A-64-10397 (JP, A) JP-A-1-136296 (JP , A) JP-A-1-314395 (JP, A) Japanese Utility Model Application No. Sho 58-94043 (JP, U) (58) Fields investigated (Int. Cl. ⁷ , DB name) G07F 19/00 G06F 19/00 G07D 9/00 426 G07D 9/00 456

Claims (1)

(57) [Claims] 1. A plurality of automatic transaction apparatuses (1) to (2) for performing a cash transaction in response to a customer request and providing a recording medium necessary for the transaction; 1) ~
(2) In a system comprising a centralized monitoring device (3) for monitoring the operating state of the plurality of automatic transaction devices (1) to
(2) includes first detection means (4) for detecting that the cash balance and the remaining amount of the recording medium have reached the specified values, and detecting that the cash of a preset unit has decreased. Second detecting means (5), a grasping means (6) for grasping the cash balance and the remaining amount of the recording medium when the power is turned on, and the first and second detecting means.
The communication means (7) for reporting the detection results of (4) and (5) and the grasping results of the grasping means (6) to the centralized monitoring device (3), and receiving information transmitted by the centralized monitoring device (3). Notification means (8) for notifying the customer of the automatic transaction apparatus (3), and the central monitoring device (3) has a result reported from the communication means (7) of the plurality of automatic transaction apparatuses (1) to (2). Based on the above, the amount of replenishment of the cash and the recording medium and the remaining number of possible transactions are determined, and a delivery schedule is planned. From the delivery schedule, each of the automatic transaction devices (1) to
(2) planning means (9) for calculating the time required for each replenishment,
Notification means (10) for notifying an operator of the replenishment amount and the delivery schedule planned by the planning means (9); and the planning means (9)
Transmission means (11) for transmitting the time required for replenishment calculated and the number of possible transactions to the plurality of automatic transaction devices (1) to (2),
In accordance with the transaction frequency of each of the automatic transaction devices (1) and (2), a replenishment amount of cash and recording media and a delivery schedule are created to notify the operator, The notification means (8) notifies the waiting time, and the notification means (8) of the automatic transaction apparatus, in which the remaining amount of cash or the recording medium is low, notifies the number of possible transactions. Centralized management of transaction equipment.