JPH06104985A - Personal information display device in private branch of exchange - Google Patents

Abstract

PURPOSE:To quickly inform proper information related to a called party to a caller by allowing a substitute reply person to have only to depress a prescribed function key of its own telephone set so as to display an absence party schedule or the like on a display device of its own telephone terminal equipment. CONSTITUTION:When an incoming call comes to a telephone set 12 and the user of a telephone set 13 uses the telephone set 12 to reply the call or uses the telephone set 13 to reply the call by deputy, a private branch of exchange 11 displays the name of the user of the telephone set 12 and the extension number of the called telephone set 12 onto a display device 14 or 15 of the replied telephone set 12 or 13. When the reply person detects the depression of a function key 16 or 17 of the telephone set 12 or 13 while the reply person is busy, the extension number of the telephone set 12 or 13 is informed to a computer 20. The computer 20 retrieves a database set in a storage device 21 based on the extension number of the telephone set 12, extracts corresponding personal information and sends the information to the private branch of exchange 11. The exchange 11 displays the information onto the display device 14 or 15 of the telephone set 12 or 13 whose function key 16 or 17 is depressed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a personal information display device in a private branch exchange (PBX) containing a telephone terminal having a display and function keys.

With the diversification of needs in recent years, a private branch exchange acts as a proxy for a call pickup function and a variable call forwarding function in order to smoothly respond to an incoming call to a telephone terminal which is absent in the office. Generally, it has a response function.

The call pick-up function is a function that allows an incoming call to another extension within the same call pick-up group and to answer the incoming call by dialing a special number from the own extension while the bell is ringing. The variable call forwarding function is a function for automatically forwarding an incoming call received to an extension registered for call forwarding to another extension.

A person who makes a proxy response by this kind of function may need to grasp personal information such as the original schedule of the called party (absent person) and appropriately respond to the calling party. It has been demanded that the personal information of the absentee can be easily and promptly obtained to realize efficient telephone reception.

[0005]

2. Description of the Related Art Conventionally, personal information such as an absentee's schedule can be obtained by looking at an action schedule or a destination bulletin board, or by using a computer terminal to access a database in which personal information is registered in advance. Was done by.

[0006]

However, conventionally, in order to obtain personal information of an absentee, one has to go to a place with an action schedule or a place where a destination bulletin board can be seen, or to a place with a computer terminal. It is necessary to go and operate this, and it takes a lot of time and effort to reply to the caller, which may make the caller uncomfortable or hinder the work of the substitute respondent itself. There was a problem.

The present invention has been made in view of the above circumstances, and it is an object of the present invention that a proxy responder can easily and quickly obtain personal information such as a schedule of an absentee (callee). In this way, the efficiency of telephone reception in the office etc. should be improved.

[0008]

In order to solve the above problems, a personal information display device as shown in FIG. 1 is provided.

That is, this personal information display device accommodates a plurality of telephone terminals 3 each having a display 1 and function keys 2, and a proxy response function for responding to an incoming call to the telephone terminal 3 by another telephone terminal 3. In a private branch exchange equipped with, a database means 4 in which personal information of the user of the telephone terminal 3 is registered in advance corresponding to the extension number of the telephone terminal 3, and an incoming call for detecting the extension number of the incoming call terminal 3 The personal information extraction means 5 and the personal information corresponding to the extension number by the incoming call number detection means 5 is pressed from the database means 4 in response to the depression of the function key 2 previously assigned for the personal information display request. Means 6;
Display control means 7 for displaying the retrieved personal information on the display 1 of the telephone terminal 3 which has pressed the function key 2.

[0010]

[Function] When a call arrives at a telephone terminal and the user of the receiving telephone terminal is absent, the person who makes a proxy response by the proxy response function such as call pickup or variable call forwarding provided in the private branch exchange is regarded as the calling party. A predetermined function key 2 of the own telephone terminal 3 is pressed during a call.

In response to this, the personal information extracting means 6 searches the database means 4 on the basis of the extension number of the incoming telephone terminal (the telephone terminal of the absentee) detected by the incoming telephone number detecting means 5 and the corresponding personal information. Take out.

Next, the display control means 7 displays the personal information retrieved by the personal information retrieval means 6 on the display 1 of the telephone terminal 3 whose function key 2 is depressed.

As described above, according to the present invention, the schedule of the absentee (callee) is displayed on the display of the own telephone terminal only by the substitute responder pressing a predetermined function key of the own telephone terminal. From this, it is possible to promptly notify the calling party of appropriate personal information about the called party, and it is possible to improve the efficiency of telephone reception.

[0014]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 2 is a diagram showing a schematic configuration of an embodiment of the present invention.
In the figure, 11 is a private branch exchange, and the private branch exchange 1
1 is omitted in the figure, the network part (N
W), a control unit (CC), and a storage unit (MM).

The network section of the private branch exchange 11 accommodates a plurality of telephones including telephones (telephone terminals) 12 and 13, and also serves as a central office line (subscriber line of the public telephone network) and other private branch exchanges. A trunk line is housed.

The telephones 12 and 13 have a display (20
(Digit x 2 lines or 20 digits x 8 lines) 14, 15 and a plurality of function keys 16 and 17 are multifunctional telephones.
The function keys 16 and 17 are assigned a display request for personal information, display control (UP, DOWN) of the display, and the like, respectively.

Reference numeral 20 is a host computer, and the host computer 20 is provided with a storage device 21, and the private branch exchange 1
It is connected to the control unit of No. 1 by a dedicated line. In the storage device 21 of the host computer 20, personal information such as schedules of users of the telephones 12 and 13 corresponding to the extension numbers of the telephones 12 and 13 housed in the private branch exchange 11 is registered in advance as a database. There is. The personal information is registered by the telephone user input from the telephone or the dedicated operator from the input device of the host computer 20.

Here, to clarify the relationship with FIG. 1, the display 1 and the function key 2 of the telephone terminal 3 of FIG. 1 are the display 1 of the telephones 12 and 13 of FIG.
Corresponding to 4, 15 and function keys 16 and 17,
The database means 4 of FIG. 1 corresponds to the host computer 20 (including the storage device 21) of FIG. Further, each function of the incoming call number detecting means 5, the personal information extracting means 6 and the display controlling means 7 of FIG. 1 is realized by the control portion executing a program stored in the storage portion of the private branch exchange 11.

3 and 4 are flow charts showing the processing of the embodiment of the present invention. In the following description, the extension number of the telephone 12 is "2001", and the telephone 13
The extension number is "2002", and the call is received by the telephone set 12, but the user of the telephone set 12 is absent, and the user of the telephone set 13 responds by the telephone set 12, or the proxy response function is performed by the telephone set 13 by the proxy response function. It will be explained as what is done.

First, referring to FIG. 3, there is an incoming call at the telephone 12 (extension number "2001") (step "hereinafter ST
1), when the user of the telephone 13 responds on the telephone 12 or makes a proxy response on the telephone 13 he / she uses (ST2), the private branch exchange 11 displays on the display 14 or 15 of the telephone 12 or 13 which responded. The extension number "2001" of the incoming telephone terminal 12 and the personal name of the user of the telephone 12 are displayed (ST3).

Next, the caller and the responder are in a call (ST
4) When it is detected that the function key (hereinafter referred to as an information request key) 16 or 17 to which the personal information request of the responding telephone set 12 or 13 is assigned (ST5),
The extension number “2001” or “2002” of the telephone 12 or 13 and the extension number “2001” of the receiving telephone 12 whose information request key 16 or 17 is pressed are set to the computer 20.
(ST6).

Referring to FIG. 4, the computer 20 judges whether the telephone 12 or 13 whose information request key 16 or 17 is pressed is a registered extension for database search (ST7), and when it is not registered. The private branch exchange 11 to that effect, and the private branch exchange 11 informs the private branch exchange 11 of the information request key 1
On the display 14 or 15 of the telephone 12 or 13 whose 6 or 17 has been pressed, "TOROX-LET-RE-MEASURE" is displayed (ST8).

In ST7, if registered, the database set in the storage device 21 is searched based on the extension number "2001" of the receiving telephone set 12 (ST
9), the personal information corresponding to this is taken out for one page (depending on the display capability of the displays 14 and 15) and sent to the private branch exchange 11, which then has the telephone 12 or 13 whose information request key 16 or 17 is pressed. Display 1
This personal information is displayed on 4 or 15 (ST1
0).

Here, if it is detected that the function key (UP key, DOWN key) for display control of the telephone 12 or 13 is pressed (ST11), the host computer 20 is notified of this, and the host computer 20 stores in the storage device. The part corresponding to the previous page or the next page of the corresponding database in 21 is taken out, and the result is sent to the private branch exchange 11, and the private branch exchange 11 sends these personal information to the telephone 12 or the information request key 16 or 17 being pressed. It is displayed on the display 14 or 15 of 13 (ST12).

At this point, the responder (proxy responder) looks at the contents displayed on the display 14 or 15 and appropriately notifies the caller of the personal information of the user of the telephone 12. When the call ends (ST13), the display on the corresponding display 14 or 15 is erased (ST14).

After ST12, if it is detected that the information request key 16 or 17 is pressed again without ending the call (ST1
5) Return the display on the corresponding display 14 or 15 to the normal call mode (contents displayed in ST3) (S
If the end of the call is detected (T16) (ST13), the display of the corresponding display 14 or 15 is erased (S).
T14).

In ST16, if it is detected that the information request key 16 or 17 is pressed again without ending the call (S
(T17), and returns to ST6 in FIG. The display 14
As an example of displaying 15 or 15, an example of a display of 20 digits × 2 lines is shown in FIG. 5, and an example of a display of 20 columns × 8 lines is shown in FIG.

According to the present embodiment, the user of the incoming call telephone 12 can respond to the incoming call to the absentee if necessary even when the incoming call telephone 12 responds or the telephone 13 at his / her desk makes a proxy response. Display 14 of the telephone 12 or 13 that responded to the personal information (schedule, etc.) of
Alternatively, since it can be confirmed at 15, efficient telephone reception can be performed.

Further, since the database is searched by using the extension number of the receiving telephone as a key, it is not necessary to specify the information to be retrieved by the ID number or the like if there is a one-to-one correspondence between the individual and the telephone. It is convenient because you can search with one touch.

[0030]

Since the present invention is configured as described above, the proxy responder simply presses a predetermined function key of his / her own telephone terminal to obtain personal information such as the schedule of the absentee (callee). Since it is displayed on the display of the telephone terminal, it is possible to promptly notify the caller of appropriate information about the called party, and to improve the efficiency of telephone reception in the office etc. It has the effect of being able to.

[Brief description of drawings]

FIG. 1 is a block diagram showing a principle configuration of the present invention.

FIG. 2 is a diagram showing a schematic configuration of an embodiment of the present invention.

FIG. 3 is a processing flowchart (part 1) of the embodiment of the present invention.
Is.

FIG. 4 is a processing flowchart (2) of the embodiment of the present invention.
Is.

FIG. 5 is a diagram showing an example of a display on the display according to the embodiment of the present invention.

FIG. 6 is a diagram showing another example of display on the display according to the embodiment of the present invention.

[Explanation of symbols]

 1 Display 2 Function Keys 3 Telephone Terminal 4 Database Means 5 Incoming Telephone Number Detection Means 6 Personal Information Extraction Means 7 Display Control Means

Claims (1)

[Claims] 1. A telephone terminal housing a plurality of telephone terminals (3) having a display (1) and function keys (2).
In a private branch exchange equipped with a proxy response function for responding to an incoming call to (3) at another telephone terminal (3), the telephone terminal (3) corresponding to the extension number of the telephone terminal (3)
Means for pre-registering personal information of users
(4), the incoming call number detection means (5) for detecting the extension number of the incoming telephone terminal (3), and the pressing of the function key (2) previously assigned for requesting the display of personal information Telephone number detection means
Personal information retrieval means (6) for retrieving personal information corresponding to the extension number by (5) from the database means (4), and telephone terminal (3) for pushing the retrieved personal information with the function key (2) And a display control means (7) for displaying on the display (1) of the personal information display device.