TWI248287B - Automatic telephone transfer method enabling plural persons to share one phone number - Google Patents

Automatic telephone transfer method enabling plural persons to share one phone number Download PDF

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TWI248287B
TWI248287B TW93135623A TW93135623A TWI248287B TW I248287 B TWI248287 B TW I248287B TW 93135623 A TW93135623 A TW 93135623A TW 93135623 A TW93135623 A TW 93135623A TW I248287 B TWI248287 B TW I248287B
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telephone
call
phone
switch
public
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TW93135623A
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TW200618602A (en
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Wen-Tung Wu
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Hwachun Technology Co Ltd
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Abstract

The present invention provides an automatic telephone transfer method enabling plural person to share one phone number, which allow different persons or phone sets to call the same phone number and reach different target persons. According to the present invention, a telephone number easy to be memorized is provided to a plurality of persons for sharing this number. However, each person is given a corresponding transfer number. Furthermore, the invented automatic telephone transfer method is applicable on a user's own mobile phone, house phone, or even other person's mobile phone or phone. Thus, the users are free of the trouble of memorizing the phone numbers of friends and relatives, while conserving the use of line numbers. The invented method is applicable on a public telephone exchange or an independent system used in conjunction with the public telephone exchange.

Description

1248287 九、發明說明: 【發明所屬之技術領域】 本發明係關於自動電話轉接,尤其是有關於一種可供多 人共用的自動電話轉接的方法。 【先前技術】 電訊的自由化以及開放的競爭使得各種電訊的服務極為 音遍。一般人除了有豕裡的電話、辦公室的電話,還可能有 -支以上的行動電話號碼。這使得電話號碼的記憶成為每一 個人的負擔。 多數人解決這種困擾的做法可能是儘量將電話號碼記錄 在手機的電話薄裡。這樣在科機通話時,關省去記憶的 困擾’但是公眾電話、家裡的或辦公室的固定式電話就沒有 這種話機内建的電話薄。因此當使用公眾電話、家裡或辦公 室的固定式電糾’就得先_手機朗發輯象的電話號 碼。而且手機損壞、不在手邊或是手機沒有電時,就無計可 施了。因此許多人仍是採用隨身揭帶的紙本的電話薄或是 來解決記憶電話號碼的問題。還有—些人,為了讓自 己的電話號碼容易記憶,還特別去標購電信業者販售的特殊 門號。但是’這些門號是有限的資源,不是人人可得,標購 的費用更不是每一個人都可以負擔的起的。 基於這樣的困擾,有一些電信業去e 菜者疋在自己所提供的公 眾電話網路上提供簡碼撥號的功能。 疋廷種間碼撥號是不 1248287 能跨網路或是換不同門號的電話使用的,比如說,一個人可 、透過豕裡的m定式電話^定並使用他的固定電話服務業者 所提供的簡碼撥號的:力能。但是這些簡碼的設定,是不能在 別的電信業者的公眾電話網路使用、也不能透過不同門號的 裝置使用’所以當他到別人家裡使用別人的電話、或是使用 自己的手機時,是不能使用的家裡固定電話所設定的簡碼。 因此貝有而要—種可以解決大多數人記憶電話號碼的 困擾、而且可以跨網路、跨門號使用的方法。 【發明内容】 本發明提供一種可以供多人共用的自動電話轉接方法, 可以節省小人圮憶親朋好友的電話號碼的困擾,而且不侷限 只旎在某個特定的公眾電話網路、或是透過特定門號的手機 或固定式電話來使用。這個方法利用一組好記的電話號碼, 例如(02)3456-7800〜(02)3456-7899,或是 0987-654-300 〜 0987-654-399。這組好記的電話號碼是由可以發放門號的行動 電話、固定電話、或是網路電話的電訊業者所提供。所有使 用這個方法的人,都可以各自設定這些號碼表對應到哪些親 朋好友的哪些電話號碼。比如說,使用人某甲是將 (02)3456-7800設定為轉接給女友的手機,(02)3456-7801設定 為轉接給某客戶的辦公室電話等等;另外使用人某乙是將 (02)3456-7800設定為轉接給母親的手機,(02)3456-7801設定 1248287 為轉接給妹妹的宿舍電話等等。藉由這組好記的電話號碼, 這個方法的使用人不須記憶冗長、眾多的電話號碼,例如, 對某曱而言,他只需要記得〇〇是女友、01是某客戶、02是 某長官、03是某好友、04是某親戚就可以了,然後就直接透 過任何手機、固定式電話、甚至網路電話,直接撥打 (02)3456-7800 、 (02)3456-7801 、 (02)3456-7802 、 (02)3456-7803、(02)3456-7804就可以了。對某乙而言,他也 是可以透過任何手機、固定式電話、甚至網路電話,直接撥 打這同一組好記的電話號碼,只是他撥打(02)3456-7800時, 電話是轉接給母親,而撥打(02)3456-7801時,電話是轉接給 妹妹的宿舍電話。由於這組好記的電話號碼是可以供多人共 用,所以這個方法也有節省這些特殊門號資源的優點。 這些電話號碼的對應設定,是存放在這個方法所提供的 一個資料庫裡。這個方法的使用人可以透過網際網路來建立 新的對應,查詢、修改或刪除已經建立的對應。另外也可透 過電話經由自動語音系統的導引、或是經由服務人員的代勞 來進行查詢、新增、修改、與刪除對應的工作。 本發明所提供的這種可以供多人共用的自動電話轉接方 法,是實施在公眾電話網路的電話交換機裡,或是與公眾電 話網路的電話交換機配合的獨立系統上。當使用人撥打這組 好記的電話號碼之一時,公眾電話網路的電話交換機將這通 1248287 電話交給本方法處理。本方法利用使用人的發話號碼(即所 謂的Caller ID)以及他所撥的受話方號碼(也就是這組好記 的電話號碼之一),來查詢資料庫並找出對應的電話號碼來, 然後直接將使用人的來話轉接到對應的電話號碼去。這一系 列的動作都是自動完成,使用人幾乎完全不會感受到任何延 遲。因此,這個方法在接通的速度上和一般的撥號幾乎完全 一樣。此外這個方法的另一個優點是,這個方法還容許每一 個好記的電話號碼可以對應到一個以上的對應號碼,而當這 個方法查詢資料庫找到一個以上的對應號碼時,例如某甲的 (02)3456-7800是對應到女友的手機以及家裡的電話二個號 碼,這個方法還會——嘗試這些對應的號碼。比如說,先轉 接到女友的手機,如果是沒有開機、或是無人應答一定時間 以後,這個方法會自動轉接到女友家裡的電話,依此類推直 到有一個號碼被應答或是所有對應號碼都嘗試過為止。 茲配合所附圖示、實施例之詳細說明及申請專利範圍, 將上述及本發明之其他目的與優點詳述於後。然而,當可了 解所附圖示純係為解說本發明之精神而設,不當視為本發明 範疇之定義。有關本發明範疇之定義,請參照所附之申請專 利範圍。 【實施方式】 第1圖係說明依據本發明之一實施例之系統示意圖。在 1248287 此實施例中,如第1圖所示,本發明所提出的供多人共用的 自動電話轉接方法是實施於—個獨立於公眾電話網路交換機 200以外的轉接裝置1〇〇。公眾電話網路交換機可以是行 動電話網路、固定電話網路(包含市内與長途電話網路)、或 是網路電話的交換機’這幾者的區別主要在於本方法所利用 的-組好記的電話號碼是採用哪一種門號,如果是一組市内 電話號碼(像是(02)3456_7800〜99),公眾電話網路交換機細 應是-市内或長途電話交換機。如果是—組行動電話的號碼 (像是_7_654侧〜99),公眾電話網路交換機細則應是 订動電6舌網路父換機。如果是—組網路電話的號碼(像是 070 123-400〜99) ’公眾電話網路交換機2〇〇則應是網路電話 乂換機。無論如何’本方法不因所配合實施的電話網路、或 利用的電話號碼的種類而有不同。在本實施例裡,本方法是 以0987-654-3〇〇〜99共i 00個門號的行動電話號碼為例,在實 際實施時’本方法不限定這_碼的數目,也不需要這組號 碼是連號的。因此在第1 _,公$電話網路交換機200是 位於行動電話網路300上’行動電話並有和其他電 罔路銜接’例如固^電話網路彻,以接收從各電話網路 來的電話,或是轉接電話到其他電話網路。 在其他的實施财’本方法也可讀龍組的形式直接 實施於公眾電話網路交換機内,亦即直接整合在公眾電 1248287 話網路交換機200内。 轉接裝置100係同時具有運算功能與電話接聽、應答、 轉接、發話功能的所謂Computer Telephony的裝置,在一些 實施例裡,轉接裝置100通常是以加裝有特殊的語音卡的電 腦作為它的硬體架構。轉接裝置1〇〇和公眾電話網路交換機 200之間係採銅線、ΤΙ、E1、或ISDNPRI等語音連線的方式 之一的連線110。當公眾電話網路交換機200收到受話號碼為 0987-654-300〜99之一的來話時,它會自動將來話經由連線 110轉接給轉接裝置100。 在接收這通來話的同時,轉接裝置100同時會得知這通 來話的受話號碼(例如某曱所撥打的0987-654-300)。得知的 方式視所配合的公眾電話網路300、公眾電話網路交換機 200、以及與公眾電話網路交換機200的連線方式而有所不 同。例如,轉接裝置100和電話網路交換機200是以100路 銅線電話線連接,每一路電話線對應一個特定的受話號碼。 所以轉接裝置100只要根據來話是從哪一路電話線進來,就 可以得知這通電話的受話號碼了。另外,轉接裝置100也可 能透過像是SS No.7等訊號協定從公眾電話網路300、或是 公眾電話網路交換機200直接收到這通來話的受話號碼。也 就是說,轉接裝置100 —定可以經由某種機制(例如上述的 訊號協定或是特定的連線方式)來得知來話的受話號碼。 1248287 另外,有些公眾電話網路300、公幕電話網路交換機2〇〇 還提供所謂發話號碼(Caller ID)的服務。也就是在接收這 通來話的同時,專接裝置100也可以透過某種訊號協定,從 公眾電話網路300、公眾電話網路交換機2〇〇取得這通來話 的發話號碼(例如第1圖中某甲的手機號碼〇937-457_351)。 但疋來活的發話號碼不見得必然可得,例如某甲將手機的「發 送本機號碼」功能關閉因而不公開發話號碼的話,轉接裝置 1〇〇無法;k公小電話交換機200取得發話號碼。以下將會說 明,本方法並不要求配合的公眾電話網路300、公眾電話網 路交換機200 —定要提供發話號碼。 本方法提供一個資料庫120。資料庫在此代表的是可由 電腦或其他的運算裝置以電子方式所能存取的數位 資訊的集 合’故些貢訊可能存放於單一個槽案、《是多個槽案、或是 f要經由—個關連式資料庫系統來存取,它可能是位於轉接 ’置10G内建的—個硬碟上,或是位於轉接裝置_所能存 取到的網路儲存設備上。不論其實施方式如何,資料庫120 基本上是記錄多組(特定的發話號碼、特定的受話號碼),以 及每、’且(特疋的發話號碼、特定的受話號碼)所對應的多 個轉接號碼。 第圖係说明本發明之一實施例之資料庫示意圖。第2 圖二、關連式貝料庫的做法來說明資料庫之資料組織方 1248287 式。如第2圖所示,資料庫12〇包含一發話號碼表121。發 話號碼表121的每一筆記錄是記載每一個可以合法使用本方 法的使用人,當他要使用本方法時,他可能的發話號碼。例 如,第1圖的某甲,可能會用自己的手機或是家裡的電話來 使用這個方法,因此在發話號碼表121裡會有兩筆記錄,分 別記載了某甲的手機號碼0937-457-351與家裡電話 (02)2707-1328。母一筆發話號碼記錄都有一個對應的受話號 碼表123。受話號碼表123記錄了每一個使用人設定了 籲 0987-654-300〜99之中哪些號碼的對應,也就是說,每一個使 用人都有-個自己特定的受話號碼表123,這也就是為什麼 本方法所提供的一組好記的電話號碼可以由多人共用的原 因。同一使用人的多筆發話號碼記錄可以對應到同一個受話 號碼表123,例如某甲的兩筆發話號碼記錄,就是對應到同 一個受話號碼表123。這樣不論某甲不論是透過自己的手機 运疋在家㈣豕裡的電話使帛本^法,都會經由他特定的受 _ 話號碼表123來轉接。在第2圖中,某甲只定義了 0987 654 300和0987-654-301二個號碼,所以他的受話號碼 . 表123尸、有兩筆吕己錄。在另一實施例裡,每個受話號碼表^ 都事先包含有0987仙·3〇〇〜99的所有記錄,然後每一個號碼 的記錄裡都有記載這個號碼是否有定義。每—個受話號碼記 錄都對應㈣*的對轉號碼表125。轉接號碼表裡每 12 1248287 一筆記錄是記載所要轉接出去的電話號碼。例如某甲定義的 受話號碼0987-654-300是代表他的女友,而受話號碼記錄 0987-654-300所對應的轉接號碼表125裡有兩筆記錄,分別 是某甲女友的手機號碼0937-931—361以及家裡的電話號碼 (02)2705-8167。轉接號碼表125裡記錄的順序是有意義的, 在一實施例裡,本方法是依照記錄在轉接號碼表125的順序 來作轉接的順序。在另一實施例裡,使用可以自行定義轉接 的順序。 以下以一範例解釋本方法的運作流程。假設某甲想要找 他的女友’某曱用他的手機(號碼是0937-457-351 )撥打代 表他女友的X δ舌號碼0987-654-300 (而不是他女友的手機或 家裡電話!),這通電話會先進入行動電話網路300,然後到 達公眾電話網路交換機200。公眾電話網路交換機200將來 話轉給轉接裝置100,同時經由一訊號協定提供發話號碼 0937-457-351與受話號碼0987-654-300給轉接裝置100。轉 接裝置100查詢資料庫120,依照上述的號碼表的關連,找 到0937-93卜361以及(02)2705-8167兩筆記錄。轉接裝置1〇〇 依序先嘗試將來話轉給0937-931361 (經由連線110、公眾電 話網路交換機200、與行動電話網路300),如果0937-931-361 沒有接通(可能是因為沒開機、收不到訊號、或是無人接聽) 的話,轉接裝置100會自動嘗試轉接到(02)2705-8167,然後 13 1248287 依此類推。由於每次轉給一個轉接號碼時,可能會有忙線、 無人應答、沒有開機等種種狀況可能發生。所以轉接號碼表 125的每一筆記錄可以記載有各種轉接狀況發生時的處理方 式。由於這一部份的各種可能實施方式很多,但均非本發明 之主要精神所在,因此不再贅述。 如果轉接裝置100無法從公眾電話交換機2〇〇取得發話 號碼’在-實施例中’解決這個問題的方法是自動以語音提 一、勺方式"月电5舌人利用電話的按鍵,輸入一個發話號碼表 鲁 121裡有登錄的發話號碼,或是一個可以代表他身分之識別 碼或密碼(這代表資料庫12G還有—個類似發話號碼表ΐ2ΐ 的識別碼表’可以經由這個識別碼表找到發話人的受話號碼 表123)。如果使用人輸入的發話號碼(或識別碼)無法在發 話號碼表12!(或識別碼表)裡找到的話,這代表發話人可 能不是—個本方法的合法用戶。對於這些例外情形的處理, :以有多種可能的實施方式,像是拒絕來話,或是以語音繼# 續確認發話人身分等 還有-種類似的情形是,來話有發話號碼,但是發話號 碼表121喊不到相_記錄,這代表發話人可能不是一個 本方法的口法用戶’或是發話人是合法用戶,但是發話所用 的電話機並未登錄在資料庫⑽裡。對於這些例外情形的處 也可以有夕種可A的實施方式,像是拒絕來話,或是以 14 1248287 °°曰要求發話人輸人―個識別碼以進-步確認其身分等。 更有一種情形是受話號碼沒有對應的轉接號喝。這代表 發話人可能打錯了受* 如、 "k馬,或是還沒有定義受話號碼。對 於這種情形的處理,也可以有多種可㈣實施方式,像是拒 絕㈣,或是以語音要求發話人再輸人—次受話號石馬等。 …弟3圖係朗本發明—實施例之流程圖。本方法的流程 :步驟1G開始’本方法首先提供-個資料庫12G。資料庫12〇 提七、了㈣發讀碼以及受話號碼查詢對應的?筆轉接號碼 的功能。 a =程㈣進人步驟2(),本方法在此等待並準備接受來 話:當有-通來話轉接進來時,同時如果有相關的發話號碼 與受話號碼的資訊的話,也-併接收。 步驟30檢查是否有發話號碼,以及發話號碼是否可以在 貝料庫120的發話號碼表121裡找到,如果在發話號碼表121 找的到的洁,進入下一步驟,否則拒絕接受來話並回到步驟籲 (在此μ知例是採一定要有發話號碼的做法)。 在步驟40裡,利用受話號碼以及受話號碼表123找到存 在轉接號碼表125裡的至少-筆轉接電話。 · 然後在步驟50裡,依照轉接號碼表125裡的記錄,依序 轉接給各個轉接號碼,直到對方有接聽為止,或是所有轉接 號碼都嘗試過了。 15 1248287 請重新參照第1圖。在本實施例中,本方法還提供一個 網頁伺服器500。這個網頁伺服器500為資料庫120提供一 個網頁的界面,讓使用本方法的每一個人,都可以透過具有 瀏覽器520的運算裝置510(桌上型電腦、筆記型電腦、PDA、 WAP手機、Smart Phone等),經由公眾網際網路600連結 到網頁伺服器500。在經過網頁伺服器500的密碼認證後, 使用人可以在網頁伺服器500所提供、由運算裝置510的瀏 覽器520所呈現的網頁裡,自行查詢、建立、修改或刪除這 一組好記的電話號碼的對應。在另一實施例中,網頁伺服器 500並不是一個獨立的裝置,而是直接内建在轉接裝置100 之内。 除了透過網際網路來讓使用人自行管理資料庫120外, 在另一個實施例裡,使用人還可以透過一個特別的服務電話 號碼,利用自動語音系統來查詢、修改、建立、或刪除號碼 的對應。比方說,當使用人撥打這組好記的電話號碼的最後 一個號碼(例如0987-654-399)時,這通來話會經過相同的 流程進入到轉接裝置100内。轉接裝置100 —樣經過來話號 碼的檢查確認是本方法的合法使用人之後,這通來話不是轉 接出去,而是直接由一個内建於轉接裝置100内的自動語音 (Interactive Voice Response,IVR)系統(未圖示)應答。然 後透過這個自動語音系統的語音導引,使用人可以藉著電話 1248287 的鍵盤,查詢、建立、修改、與刪除號碼的對應。在還有一 些實施例裡,類似的服務電話不是由自動語音系統應答,而 是轉接給一個電話服務中心(Call Center)系統700,然後由 服務中心的客戶服務人員710之一接答。經由客戶服務人員 710之代為操作來幫客戶查詢、或是完成新的號碼對應的建 立、修改與刪除。 在以上的說明中,有一點需要注意的是,實現本方法的 轉接裝置100在將來話轉接出去時,它可以經由連線110回 到所連接的公用電話網路300,由該公用電話網路300轉接 出去。或是轉接裝置100另外有連接一個不同的公眾電話網 路(未圖示),來話是經由這個另外的公眾電話網路轉接出 去。 藉由以上較佳具體實施例之詳述,係希望能更加清楚描 述本創作之特徵與精神,而並非以上述所揭露的較佳具體實 施例來對本創作之範疇加以限制。相反地,其目的是希望能 涵蓋各種改變及具相等性的安排於本創作所欲申請之專利範 圍的範疇内。 【圖式簡單說明】 第1圖係說明依據本發明之一實施例之系統示意圖。 第2圖係說明本發明之一實施例之資料庫示意圖。 第3圖係說明本發明一實施例之流程圖。 17 1248287 【主要元件符號說明】 10 流程步驟 20 流程步驟 30 流程步驟 40 流程步驟 50 流程步驟 100 轉接裝置 110 連線 120 資料庫 121 發話號碼表 123, 123’ 受話號碼表 125, 125, 對轉號碼表 200 公眾電話網路 交換機 300 行動電話網路 400 固定電話網路 500 網頁伺服器 510 運算裝置 520 瀏覽器 600 公眾網際網路 700 電話服務中心 系統 710 客戶服務人員 800 區域網路1248287 IX. Description of the Invention: TECHNICAL FIELD OF THE INVENTION The present invention relates to automatic telephone switching, and more particularly to a method for automatic telephone switching that can be shared by multiple people. [Prior Art] The liberalization of telecommunications and the open competition have made the services of various telecommunications extremely versatile. In addition to the phone in the cell phone and the phone in the office, the average person may have a mobile phone number of more than one. This makes the memory of the phone number a burden for everyone. Most people may solve this problem by recording the phone number in the phone book of the phone. In this way, when the computer is in a call, the memory is saved. However, the fixed telephone of the public telephone, home or office does not have the telephone book built into the telephone. Therefore, when using the public telephone, the home or the office's fixed electric correction, the telephone number of the mobile phone will be used first. And if the phone is damaged, not at hand, or when the phone has no power, there is nothing to do. Therefore, many people still use the phone book of the paper that is carried out with them or solve the problem of remembering the phone number. In addition, some people, in order to make their phone numbers easy to remember, also specialize in the special door number sold by telecom operators. But these numbers are limited resources, not for everyone, and the cost of the purchase is not something that everyone can afford. Based on this trouble, some telecom operators have gone to the e-discipline to provide short-code dialing on the public telephone network they provide.疋 种 种 种 是 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Shortcode dialing: Power. However, the settings of these short codes cannot be used on the public telephone network of other telecom operators, nor can they be used by devices with different door numbers. So when he goes to someone else's home to use someone else's phone or use his own mobile phone, It is a shortcode set by the home fixed telephone that cannot be used. Therefore, there is a way to solve the problem that most people remember the phone number and can use it across the network and across the door number. SUMMARY OF THE INVENTION The present invention provides an automatic telephone switching method that can be shared by multiple people, which can save the trouble of a small person recalling the phone number of relatives and friends, and is not limited to only a specific public telephone network, or It is used by a mobile phone or a fixed phone with a specific door number. This method utilizes a set of easy-to-remember phone numbers, such as (02) 3456-7800~(02)3456-7899, or 0987-654-300~ 0987-654-399. This set of memorable phone numbers is provided by telecommunications operators who can issue mobile numbers, landlines, or Internet telephony. Anyone who uses this method can individually set which phone numbers of which friends and relatives these number lists correspond to. For example, a user is to set (02) 3456-7800 as a mobile phone that is transferred to his girlfriend, (02) 3456-7801 is set to transfer to a customer's office phone, etc. (02) 3456-7800 is set to transfer to the mother's mobile phone, (02) 3456-7801 set 1248287 for the transfer to the sister's dormitory phone and so on. With this set of memorable phone numbers, the user of this method does not need to memorize long and numerous phone numbers. For example, for a certain person, he only needs to remember that he is a girlfriend, 01 is a customer, 02 is a certain Chief, 03 is a friend, 04 is a relative, and then directly dial (02) 3456-7800, (02) 3456-7801, (02) directly through any mobile phone, fixed phone, or even Internet phone. 3456-7802, (02)3456-7803, (02)3456-7804 will do. For a B, he can also dial the same set of easy-to-remember phone numbers directly from any mobile phone, fixed phone or even Internet phone. Only when he dials (02) 3456-7800, the call is transferred to the mother. When calling (02) 3456-7801, the call is transferred to the sister's dormitory phone. Since this set of easy-to-remember phone numbers can be used by multiple people, this method also has the advantage of saving these special port number resources. The corresponding settings for these phone numbers are stored in a database provided by this method. The user of this method can establish a new correspondence through the Internet, query, modify or delete the established correspondence. In addition, the work of inquiring, adding, modifying, and deleting can be performed through the guidance of the automatic voice system or by the service personnel. The automatic telephone switching method that can be shared by a plurality of people provided by the present invention is implemented in a telephone exchange of a public telephone network or a separate system in cooperation with a telephone exchange of a public telephone network. When the user dials one of the set of memorable phone numbers, the public telephone network's telephone exchange hands the 1248287 call to the method. The method uses the user's calling number (the so-called Caller ID) and the called party number (that is, one of the set of well-recognized telephone numbers) to query the database and find the corresponding telephone number, and then Directly transfer the user's incoming call to the corresponding phone number. This series of actions is done automatically, and the user almost never feels any delay. Therefore, this method is almost exactly the same as the normal dialing speed. In addition, another advantage of this method is that this method also allows each good phone number to correspond to more than one corresponding number, and when this method queries the database to find more than one corresponding number, such as a certain (02 ) 3456-7800 is the number corresponding to the girlfriend's mobile phone and the home phone number, this method will also - try these corresponding numbers. For example, if you first transfer to your girlfriend's mobile phone, if it is not turned on, or if no one answers for a certain period of time, this method will automatically transfer to the phone of the girlfriend's home, and so on until there is a number answered or all corresponding numbers. Have tried it. The above and other objects and advantages of the present invention will be described in detail with reference to the accompanying drawings and claims. However, it is to be understood that the appended drawings are merely illustrative of the scope of the invention. For the definition of the scope of the invention, please refer to the attached patent application. [Embodiment] Fig. 1 is a schematic view showing a system according to an embodiment of the present invention. In this embodiment, as shown in FIG. 1, the automatic telephone switching method for multi-person sharing proposed by the present invention is implemented in an adapter device other than the public telephone network switch 200. . The public telephone network switch can be a mobile phone network, a fixed telephone network (including a city and a long-distance telephone network), or a switch for a network telephone. The difference between the two is mainly due to the use of the method. The telephone number of the note is which one is used. If it is a group of local telephone numbers (such as (02) 3456_7800~99), the public telephone network switch should be a local or long-distance telephone exchange. If it is the number of the group mobile phone (such as _7_654 side ~ 99), the public telephone network switch rules should be the ordering of the mobile phone. If it is a group phone number (such as 070 123-400~99), the public telephone network switch 2 should be a network phone. In any case, the method does not differ depending on the type of telephone network that is implemented or the type of telephone number used. In this embodiment, the method is an example of a mobile phone number of 0987-654-3〇〇~99 total i 00 door numbers. In actual implementation, the method does not limit the number of the _ codes, and does not need This set of numbers is a consecutive number. Therefore, in the first _, the public $telephone network switch 200 is located on the mobile phone network 300 'mobile phone and has a connection with other electric squats', such as a telephone network, to receive from each telephone network. Phone, or transfer the phone to another phone network. In other implementations, the method can also be implemented directly in a public telephone network switch in the form of a readable dragon group, that is, directly integrated into the public telephone 1248287 telephone network switch 200. The switching device 100 is a so-called Computer Telephony device having both an arithmetic function and a telephone answering, answering, transferring, and speaking function. In some embodiments, the switching device 100 is usually a computer with a special voice card. Its hardware architecture. A connection 110 between the switching device 1 and the public telephone network switch 200 is one of a method of using a voice connection such as copper wire, ΤΙ, E1, or ISDN PRI. When the public telephone network switch 200 receives an incoming call with one of the number 0987-654-300-99, it automatically forwards the call to the switching device 100 via the connection 110. While receiving this incoming call, the switching device 100 will also know the incoming number of the incoming call (e.g., 0987-654-300 dialed by a certain party). The manner of knowledge varies depending on the manner in which the public telephone network 300, the public telephone network switch 200, and the public telephone network switch 200 are connected. For example, the switching device 100 and the telephone network switch 200 are connected by a 100-way copper telephone line, each of which corresponds to a particular called number. Therefore, the switching device 100 can know the received number of the incoming call as long as it comes in from which telephone line. Alternatively, the switching device 100 may receive the incoming call number directly from the public telephone network 300 or the public telephone network switch 200 via a signal protocol such as SS No. 7. That is to say, the switching device 100 can determine the incoming number of the incoming call via some mechanism (such as the above-mentioned signal protocol or a specific connection method). 1248287 In addition, some public telephone networks 300 and public telephone network switches 2 also provide a so-called Caller ID service. That is, while receiving the incoming call, the dedicated device 100 can also obtain the incoming call number from the public telephone network 300 and the public telephone network switch 2 through some kind of signal protocol (for example, the first call number 1) In the figure, the mobile phone number of a certain one is 〇937-457_351). However, the voice number of the live call is not necessarily available. For example, if a certain party turns off the "send local number" function of the mobile phone and does not disclose the call number, the transfer device 1 cannot; the k public telephone exchange 200 obtains the call. number. As will be explained below, the method does not require the public telephone network 300 and the public telephone network switch 200 to be provided with a calling number. The method provides a database 120. The database here represents a collection of digital information that can be accessed electronically by a computer or other computing device. Therefore, some tributes may be stored in a single slot, "multiple slots, or f Accessed via a connected database system, it may be located on a hard disk that is built into the 10G or on a network storage device that the access device can access. Regardless of the implementation, the database 120 basically records a plurality of groups (a specific call number, a specific callee number), and a plurality of turns corresponding to each of the 'and (special call number, specific call number). Pick up the number. The drawings are a schematic diagram showing a database of an embodiment of the present invention. Figure 2, Figure 2, related to the practice of the library, to explain the data organization of the database 1248287. As shown in FIG. 2, the database 12A includes a call number table 121. Each record in the phone number list 121 is a record of the number of possible calls for each user who can legally use the method, when he wants to use the method. For example, a certain picture in Figure 1 may use this method on its own mobile phone or on the home phone. Therefore, there will be two records in the phone number table 121, which respectively record the mobile phone number of a certain mobile phone 0937-457- 351 with the home phone (02) 2707-1328. The parental call number record has a corresponding received number table 123. The accepted number table 123 records which of the numbers 0987-654-300 to 99 are set by each user, that is, each user has a specific call number table 123 of his own, which is Why is this set of good phone numbers that can be shared by multiple people? The plurality of utterance number records of the same user may correspond to the same call number table 123, for example, two utterance number records of a certain A, that is, corresponding to the same call number table 123. In this way, regardless of whether or not a certain mobile phone is used to transmit the phone in the home (4), the phone will be transferred via his specific PIN number table 123. In Figure 2, a certain A only defines 0987 654 300 and 0987-654-301 two numbers, so his number is received. Table 123, there are two Lu Lulu. In another embodiment, each of the received number tables ^ contains all the records of 0987 sen·3 〇〇 to 99 in advance, and then the record of each number is recorded in the record of whether or not the number is defined. Each of the received number records corresponds to the (four)* forwarding number table 125. Every 12 1248287 in the forwarding number list is a record of the telephone number to be transferred. For example, the number 0987-654-300 defined by a certain A is his girlfriend, and the number of the transfer number table corresponding to the number 9987-654-300 is two records, which are the mobile phone number of a certain girlfriend. -931-361 and the home phone number (02) 2705-8167. The order of the records in the forwarding number table 125 is meaningful. In one embodiment, the method is in the order in which they are transferred in the order of the forwarding number table 125. In another embodiment, the order in which the transfers can be defined is used. The following is an example to explain the operation process of the method. Suppose a certain person wants to find his girlfriend's phone number (number is 0937-457-351) to call his girlfriend's X δ tongue number 0987-654-300 (not his girlfriend's mobile phone or home phone! The call will first enter the mobile phone network 300 and then reach the public telephone network switch 200. The public telephone network switch 200 forwards the call to the switching device 100, while providing the calling number 0937-457-351 and the called number 0987-654-300 to the switching device 100 via a signal protocol. The transfer device 100 queries the database 120 and finds two records of 0937-93b 361 and (02) 2705-8167 according to the association of the above number table. The switching device 1 first attempts to transfer the future to 0937-931361 (via connection 110, public telephone network switch 200, and mobile telephone network 300), if 0937-931-361 is not connected (maybe The switch device 100 will automatically attempt to transfer to (02) 2705-8167, then 13 1248287 and so on, because it is not turned on, no signal is received, or no answer is received. Since each time you transfer to an forwarding number, there may be various conditions such as busy line, no answer, no power on. Therefore, each record of the transfer number table 125 can describe the manner in which various transfer conditions occur. Since there are many possible implementations of this part, they are not the main spirit of the present invention, and therefore will not be described again. If the switching device 100 cannot obtain the calling number from the public telephone exchange 2', in the embodiment, the method for solving this problem is to automatically raise the voice by one, and the method of using the phone. A calling number table Lu 121 has a registered calling number, or an identification code or password that can represent his identity (this means that the database 12G has a similar identification number table ΐ 2ΐ identification code table' can be passed through this identification code The table finds the caller's numbered list 123). If the calling number (or identification code) entered by the user cannot be found in the phone number list 12! (or the identification code table), this means that the caller may not be a legitimate user of the method. For the treatment of these exceptions, there are many possible implementations, such as rejecting incoming calls, or confirming the identity of the caller by voice follow-up, etc. - a similar situation is that the incoming call has a number, but The call number table 121 does not call the phase_record, which means that the caller may not be a spoken user of the method' or the caller is a legitimate user, but the phone used for the call is not registered in the database (10). For these exceptions, there may be an implementation of A, such as refusing an incoming call, or asking the caller to enter an identification code at 14 1248287 ° ° to confirm his identity. There is a more case where the recipient number does not have a corresponding transfer number to drink. This means that the caller may have been mistaken for the *, "k horse, or has not yet defined the number of the call. For the treatment of this situation, there are also a variety of (four) implementation methods, such as refusal (4), or the voice requester to re-enter the person - the number of the stone number. ... brother 3 is a flowchart of the invention - an embodiment. Flow of the method: Step 1G begins 'This method first provides a database 12G. The database 12〇 七, (4) the reading code and the corresponding number query corresponding? The function of the pen transfer number. a = Cheng (4) enters step 2 (), the method waits here and is ready to accept incoming calls: when there is an incoming call, if there is a related call number and the received number information, then - and receive. Step 30 checks whether there is an utterance number, and whether the utterance number can be found in the utterance number table 121 of the hopper library 120. If the utterance number table 121 finds the clean, go to the next step, otherwise refuse to accept the incoming call and return Go to step call (in this case, we know that there must be a method of sending a call number). In step 40, the at least-pen transfer phone stored in the forwarding number table 125 is found using the received number and the called number list 123. • Then in step 50, in accordance with the records in the forwarding number table 125, the transfer numbers are sequentially transferred to each other until the other party answers the call, or all the transfer numbers have been tried. 15 1248287 Please refer back to Figure 1. In the present embodiment, the method also provides a web server 500. The web server 500 provides a web page interface for the database 120, so that each person using the method can access the computing device 510 (browser, notebook, PDA, WAP mobile phone, smart) with the browser 520. Phone, etc.) is connected to the web server 500 via the public internet 600. After the password authentication by the web server 500, the user can query, create, modify or delete the group of self-satisfied web pages provided by the web server 500 and presented by the browser 520 of the computing device 510. The correspondence of the phone number. In another embodiment, web server 500 is not a separate device but is built directly into switching device 100. In addition to allowing the user to manage the database 120 over the Internet, in another embodiment, the user can also use the automated voice system to query, modify, create, or delete numbers through a special service telephone number. correspond. For example, when the user dials the last number of the set of friendly phone numbers (e.g., 0987-654-399), the call will go through the same process to the switching device 100. The switching device 100, after the check of the incoming number is confirmed to be the legal user of the method, is not transferred, but is directly connected to an automatic voice (Interactive Voice) built in the switching device 100. Response, IVR) system (not shown) responds. Then through the voice guidance of the automatic voice system, the user can query, create, modify, and delete the number correspondence by using the keyboard of the telephone 1248287. In still other embodiments, a similar service call is not answered by the automated voice system, but is forwarded to a call center system 700 and then answered by one of the service center's customer service personnel 710. The customer service personnel 710 is operated to assist the customer in inquiring, or to complete the creation, modification and deletion of the new number. In the above description, it should be noted that the switching device 100 implementing the method can return to the connected public telephone network 300 via the connection 110 when the future call is forwarded, by the public telephone. Network 300 is forwarded out. Alternatively, the switching device 100 is additionally connected to a different public telephone network (not shown) via which the incoming public telephone network is transferred. The features and spirit of the present invention are more clearly described in the above detailed description of the preferred embodiments, and the scope of the present invention is not limited by the preferred embodiments disclosed herein. On the contrary, the purpose is to cover a variety of changes and equivalence arrangements within the scope of the patent application to which this creative is intended. BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is a schematic view showing a system according to an embodiment of the present invention. Figure 2 is a schematic diagram showing a database of an embodiment of the present invention. Figure 3 is a flow chart illustrating an embodiment of the present invention. 17 1248287 [Description of main component symbols] 10 Process Step 20 Process Step 30 Process Step 40 Process Step 50 Process Step 100 Switching Device 110 Connection 120 Database 121 Calling Number Table 123, 123' Received Number Table 125, 125, Transit Number list 200 Public telephone network switch 300 Mobile telephone network 400 Fixed telephone network 500 Web server 510 Computing device 520 Browser 600 Public internet 700 Telephone service center system 710 Customer service personnel 800 Regional network

Claims (1)

1248287 十、申請專利範圍: 1· 一種多人共用之自動電話轉接方法,係供複數個發話人 以非知疋之電話裝置、經由非特定之公眾電話網路、透 過複數個共用之中繼號碼提供自動之電話轉接,該方法 係配合一公眾電話網路之一交換機使用,該交換機係經 安排而具有以下特徵:當共用該複數個中繼號碼之複數 個發話人之一撥打該複數個中繼號碼之一時,該通電話 會經由該公眾電話網路進入該交換機並交由該方法處 _ 理,該方法至少包含下列步驟: 0)提供一資料庫’該資料庫可由一運算裝置存取其 中之數位貧訊,該資料庫至少具有依據一發話號碼以及 中繼號碼’查詢該發話號碼與該中繼號碼所對應之至 >、一個轉接號碼之功能; (1) 等待並自該交換機接收一通電話; (2 3) 後知邊通電話之一發話號碼、以及該通電話發話 修 人所撥打之一中繼號碼; (4) 查詢該資料庫,依據該通電話之該發話號碼與該 中、崖號碼,找到對應之至少一個轉接號鴿;以及 (5) 將該通電話轉給該轉接電話,然後返回步驟(2)。 19 1 .如申請專利範圍第1項所述之方法,其中,該方法係以 2 下列方式之一與該交換機配合:該方法係以一軟體模組 3 弋内建於该父換機内,以及該方法係實施於一獨立於 j248287 該交換機之外,具有運算與語音處理功能之電子裝置。 3·如申請專利範圍第2項所述之方法,其中,該電子裝置也 該交換機之連線’至少包含-選自至少包含下列連線方 式之集合··銅線、Tl、El、ISDNPRI。 4·如申請專利範圍第!項所述之方法,其中,該公眾電話 網路係下列網路之-:公眾行動電話網路、公眾固定電 話網路、以及公眾網路電話網路。 5. 如申請專利範圍第!項所述之方法,其中,該通電話轉鲁 給該轉接電話之路由,係下列二者之_:經由該公眾電 話網路轉接出去、以及經由另_公眾電話網路轉接出去。 6. 如申請專利範圍第i項所述之方法’其中,該複數個中 繼號碼係屬行動電話門號、固定電話門號、網路電話門 號三類之一,且不限定其為連號之號碼。 7. 如申請專利範圍第i項所述之方法,其中,該方法係經 由下列方式之一獲知該通電話之該中繼號碼:利用該交 鲁 換機將該通電話交由該方法處理時所經過之—特定之線 路來加以判斷、以及由該交換機經由—訊號協定傳送給 該方法 ^ 8. 如申請專利範圍第」項所述之方法,其中,該發話號碼係 該發話人所用之該電話裝置之一門號,該方法係經由下 列方式之一獲知該通電話之該發話號碼:由該交換機經 20 Ϊ248287 由—訊號協定傳送給該方法、該方法應答該通電話並以 語音提示該發話人利用該電話裝置之按鍵輸入。 9·如申請專利範㈣丨項所述之方法,其中,該發話號碼 係代表該發話人之-獨特之制碼,該方法細應答該 通電話並供該發話人該電話裝置之按鍵輸入該識別 碼。 10.如中請專利範圍第1項所述之方法,其中,如該通電話 具有複數個對應之轉接號碼,該方法係依一順序循序t _ 試轉接該通電話’直至下列情形之一發生為止:該複數 個轉接號碼均已嘗試、以及該通電話在轉給一轉接號碼 後有被接聽。 11·如申請專利範圍第!項所述之方法,其中,該方法進一 乂提ί、’網頁界面,供使用人透過_公眾網際網路、以 及一具有之運算裝置’自行連結、维護其相關之 發話號碼、中繼號碼、以及對應之轉接號碼。 · 12·如申請專利範圍第丨項所述之方法,其中,該方法進一 步提供-自動語音界面,供使用人透過該公眾電話網 , 路、以及-按鍵電話自行維護其相關之發話號碼、中繼 , 號碼、以及對應之轉接號碼。 13.如申請專利範圍第1項所述之方法,其中,該方法進— 步提供-人工語音界面,供該發話人經由電話委由服務 21 1248287 人員代其維護其相關之發話號碼、中繼號碼、以及對應 之轉接"5虎碼。1248287 X. Patent application scope: 1. A method for automatic telephone transfer that is shared by multiple people, which is used by a plurality of callers to communicate with the unidentified telephone device, through a non-specific public telephone network, through a plurality of shared relays. The number provides automatic telephone transfer, the method being used in conjunction with a switch of a public telephone network, the switch being arranged to have the following feature: one of a plurality of callers sharing the plurality of relay numbers dials the plural When one of the relay numbers is used, the call will enter the switch via the public telephone network and be handed over to the switch. The method includes at least the following steps: 0) providing a database. The database can be operated by an arithmetic device. Accessing the digits of the poor information, the database has at least a function of querying the calling number and the corresponding number to the relay number according to a calling number and a relay number; (1) waiting for Receiving a call from the switch; (2 3) one of the call numbers of the latter-known telephone, and one of the relay numbers dialed by the caller (4) querying the database, finding the corresponding at least one transfer number pigeon according to the call number of the call and the middle and cliff number; and (5) transferring the call to the transfer call, and then Go back to step (2). The method of claim 1, wherein the method cooperates with the switch in one of the following ways: the method is built into the parent switch with a software module 3 ,, and The method is implemented in an electronic device with computing and voice processing functions independently of the j248287 switch. 3. The method of claim 2, wherein the electronic device and the connection of the switch include at least - selected from the group consisting of at least the following connection methods: copper wire, Tl, El, ISDN PRI. 4. If you apply for a patent scope! The method of claim 7, wherein the public telephone network is: a public mobile telephone network, a public fixed telephone network, and a public network telephone network. 5. If you apply for a patent scope! The method of the present invention, wherein the routing of the incoming call to the transfer telephone is _: via the public telephone network, and via the other public telephone network. 6. The method of claim i, wherein the plurality of relay numbers are one of a mobile phone number, a fixed telephone number, and a network telephone number, and are not limited to Number of the number. 7. The method of claim i, wherein the method is to know the relay number of the call by using one of the following methods: when the call is handed over by the method by using the switch The method is determined by the particular line, and is transmitted by the switch to the method via a signal protocol. The method of claim 1, wherein the calling number is used by the caller. a door number of the telephone device, the method is to know the calling number of the calling telephone by one of the following methods: by the switch, the method is transmitted to the method by the signal protocol via 20 Ϊ 248287, the method answers the calling telephone and promptly speaks the voice The person uses the key input of the telephone device. 9. The method of claim 4, wherein the utterance number represents a unique code of the caller, the method responsive to the call and for the caller to input the button of the phone device Identifier. 10. The method of claim 1, wherein if the calling telephone has a plurality of corresponding forwarding numbers, the method is to sequentially transfer the calling telephone in a sequence until the following situation: As soon as it occurs: the plurality of forwarding numbers have been tried, and the calling telephone has been answered after being transferred to a forwarding number. 11·If you apply for a patent scope! The method according to the item, wherein the method further improves the 'web interface, for the user to connect and maintain the related calling number and the relay number through the public network and the computing device. And the corresponding forwarding number. 12. The method of claim 2, wherein the method further provides an automatic voice interface for the user to maintain the relevant calling number through the public telephone network, the road, and the button telephone. Next, the number, and the corresponding forwarding number. 13. The method of claim 1, wherein the method further provides an artificial voice interface for the caller to maintain the associated call number and relay on behalf of the service via the telephone 21 1248287 personnel. The number, and the corresponding transfer "5 tiger code. 22twenty two
TW93135623A 2004-11-19 2004-11-19 Automatic telephone transfer method enabling plural persons to share one phone number TWI248287B (en)

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