JPH0591192A - Voice mail equipment - Google Patents

Abstract

PURPOSE:To record conversation between a caller and a transfer destination opposite party according to the intention of the transfer destination opposite party by utilizing a 3-party talking function in which three parties make simultaneous talking through a connected line and providing a three-party talking connection procedure management section to the mail equipment. CONSTITUTION:This equipment is provided with a line interface section 1, a DTMF detection section 4, a line control section 2, a DTMF output section 3, a voice message storage section 8, a voice guidance storage section 9, a central control section 5, a voice message management section 6, a voice guidance management section 7, a transfer procedure management section 10, an absence state reconnection procedure management section 12 forming the reconnection procedure management section 11, a busy state reconnection management section 13 and a three-party talking state connection procedure management section 14. When a talking recording is requested from a transfer destination opposite party, the transfer procedure management section 10 makes reconnection according to the procedure so that the three parties being the caller, the voice mail equipment and the transfer destination opposite party make simultaneous talking and the content of talking is recorded in the voice storage section 8.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice mail device which is connected to an analog or digital telephone line and records / reproduces a voice message via the telephone line.

[0002]

2. Description of the Related Art Conventionally, there has been an answering machine, for example, as a voice storage device using an analog telephone line. However, in recent years, the demand as information storage means has rapidly increased with the increase in the amount of information. Furthermore, by accumulating messages via telephones in the office and managing them in an integrated manner, we are improving the efficiency of communication and developing voice mail devices that reduce the troublesome work associated with telephones. Entering the stage.

A conventional voice mail device connected to an analog line will be described below. FIG. 3 is a block diagram of a conventional voice mail device. Reference numeral 1 is a line interface unit for connecting to an analog line for controlling the line and separating input / output, and 4 is a DTMF signal sent through a telephone line. A DTMF detection unit 2 for detecting detects a DTMF signal to the line interface unit 1 in response to an instruction from the line control unit 2 and controls a line interface unit 1 to manage voice input / output and line control. Is a DTMF output unit, and 8 is a voice message storage unit for storing voice data, which is assigned to each subscriber. Reference numeral 9 is a voice guidance storage unit that has been recorded in advance, and 5 is a central control unit that records and reproduces voice data by selecting an appropriate voice processing unit while exchanging information with the voice processing unit of each line. Is a voice message management unit that manages the storage position of the record / re-message and information associated with the message, 7 is a voice guidance management unit that manages the storage position of the voice guidance, and 10 is a transfer that manages the transfer procedure during the automatic exchange service. An unattended reconnection procedure management unit 13 for managing the reconnection procedure when the transfer destination is absent during the automatic exchange service, 13
Is a busy reconnection procedure management unit that manages a reconnection procedure when the transfer destination is busy during the automatic exchange service, and includes a transfer procedure management unit 10, an unattended reconnection procedure management unit 12, and a busy reconnection. The procedure management unit 13 has a procedure data recording unit for recording each procedure, and the data in this recording unit can be changed by the voice mail device manager.

A brief description will be given of the relationship and operation of each of the above components. The voice mail device is usually connected as an extension of the PBX (private branch exchange), and the automatic exchange service detects the bell signal from the PBX when the voice mail device receives an incoming call, grasps the line, and flashes or DTs the PBX.
An automatic exchange service is realized by sending a signal such as MF.

When the line of the voice mail device set to the automatic exchange service arrives, the line interface unit 1 detects the ringing tone and notifies the line control unit 2. The line control unit 2 notifies the central control unit 5 that the call has been received. The central control unit 5 requests the line control unit 2 of the above line to go off-hook. At the same time, the central control unit 5 requests the voice guidance management unit 7 for voice guidance, transfers the guidance code from the voice guidance storage unit 9 and gives guidance to the caller (for example, "Please input the extension number of the person who wants to talk. )) Is output. The caller's input of the telephone number by DTMF is detected by the DTMF detection unit 4, and the central control unit 5
Tell. When the central control unit 5 confirms that the input of the telephone number from the caller is correct, the central control unit 5 requests the voice guidance management unit 7 for voice guidance, and the voice guidance storage unit 9 provides guidance to the caller ( For example, "please wait for a while. Calling the transfer destination now.") Is output. After that, the transfer procedure management unit 10 performs an operation for transfer according to the transfer procedure (usually, a caller is put on hold by performing a flush and the telephone number of the transfer destination is output by the DTMF). The above-mentioned line is performed through the control unit 2, the DTMF output unit 3, and the line interface unit 1. When the rotary interface unit 1 detects a ring back tone from the telephone line and the transfer destination party goes off-hook, the line control unit 2 is notified and the line control unit 2 calls the central control unit 5. This is notified, and the caller and the transfer destination line are connected and communication becomes possible.

[0006]

However, the above-mentioned conventional voice mail device has a problem that the conversation between the caller and the transfer destination cannot be recorded only by the telephone transfer service during the automatic exchange service. Was.

The present invention solves the above problems, and an object of the present invention is to provide a voice mail device capable of recording a conversation between a caller and a transfer destination according to the intention of the transfer destination.

[0008]

In order to achieve the above object, the present invention uses a three-way call function that allows three parties on a connected line to talk at the same time, and records a conversation between a caller and a transfer destination. A three-way call connection procedure management unit is provided to enable the connection.

[0009]

With the above structure, the present invention can record the conversation between the caller and the transfer destination according to the intention of the transfer destination and store the voice data in the voice mail device.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of a voice mail device according to an embodiment of the present invention. 1 is a line interface unit, 4 is a DTMF detection unit, 2 is a line control unit, 3
Is a DTMF output unit, 8 is a voice message storage unit, 9 is a voice guidance storage unit, 5 is a central control unit, 6 is a voice message management unit, 7 is a voice guidance management unit, 10 is a transfer procedure management unit, and There are twelve out-of-office reconnection procedure management units, thirteen busy reconnection procedure management units, and four three-way call connection procedure management units that constitute eleven reconnection procedure management units.

The operation of the automatic exchange service of the voice mail device will be described with reference to FIG.

When the line of the voice mail device set to the automatic exchange service receives an incoming call, the line interface unit 1 detects the ringing tone and notifies the central control unit 5 of the incoming call through the line control unit 2. (Step A).
The central control unit 5 requests the line control unit 2 of the above line to go off-hook. At the same time, the central control unit 5 requests the voice guidance management unit 7 for voice guidance and requests the voice guidance storage unit 9 for voice guidance.
The guidance code is transferred from to output the guidance (for example, "Please input the extension number of the person who wants to talk") to the caller (step B). The DTMF detection unit 4 detects the input of the telephone number by the caller's dial pad and notifies the central control unit 5 (step C). When the central control unit 5 confirms that the input of the telephone number from the caller is correct, the central control unit 5 requests the voice guidance management unit 7 for voice guidance, and the voice guidance storage unit 9 sends the voice guidance to the caller. Guidance (eg "Please wait a moment.
I am calling the transfer destination right now. )) Is output (step D). Thereafter, the transfer procedure management unit 10 performs an operation for transfer according to the data in the procedure data recording unit at the time of transfer (usually, the caller is put on hold by performing a flush, and the transfer destination telephone number is output by the DTMF). For the above line through the central control unit 5, line control unit 2, DTMF output unit 3, and line interface unit 1 (step E).

When the line interface unit 1 detects a ringback tone from the telephone line and the transfer destination party goes off-hook, the line control unit 2 is notified of this, and the line control unit 2 informs the central control unit 5. The central control unit 5 notifies the voice guidance management unit 7 of the voice guidance for the automatic exchange service, transfers the guidance code from the voice guidance storage unit 9, and notifies the voice guidance ( For example, "This is an automatic exchange service. You are calling. Please press 2 when you want to start recording and 1 when you want to stop recording.") (Step F) .. The central control unit 5 requests a connection process from the connection procedure management unit 14 during a three-party call, and the connection procedure management unit 14 during a three-party call causes the data (for example, flash) in the connection procedure data recording unit during a three-party call.
According to the procedure, the caller, the transfer destination and the voice mail device are allowed to talk at the same time (step G). In this state, the recording start request, the recording end request, and the end of the call are continuously detected, and when the DTMF detection unit 4 detects a key (here, 2) requesting the recording start in a state where no recording is being performed, the line control unit 2 requests the central control unit 5 to start recording, and the central control unit 5 instructs the voice message management unit 6 to start recording to start recording. The call content (voice data) input to the line interface unit 1 from the telephone line in this manner is stored in the voice message storage unit 8 (step I). Further, when the key (1 in this case) requesting the end of recording in the state of recording is detected by the DTMF detector 4, the line controller 2 requests the central controller 5 to end the recording. The voice message management unit 6 is instructed to end the recording, and the recording ends (step N). When the call between the caller and the transfer destination is completed, the line interface unit 1 makes a sound (silence, periodic sound, continuous sound, etc.) from the telephone line.
The end of the call is detected (steps K and O), and this is notified to the central control unit 5 via the line control unit 2.
Upon receiving the notification, the central control unit 5 requests the line control unit 2 for on-hook and end of recording, and ends the process (step M).

As described above, according to the voice mail apparatus of the embodiment of the present invention, the three-way connection procedure management unit is provided so that the caller, the transfer destination and the voice mail apparatus can talk at the same time. Therefore, the conversation can be recorded in the voice message storage unit according to the intention of the transfer destination.

[0016]

As is apparent from the above embodiments, according to the present invention, it is possible to record only the portion of the conversation between the caller and the transfer destination that is desired to be recorded. It is possible to provide a voice mail device which has a high utility value as a substitute for, and has an effect that data can be easily managed because it is stored in the same state as other voice data.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a voice mail according to an embodiment of the present invention.

FIG. 2 is a flowchart of an automatic exchange function in one embodiment of the present invention.

FIG. 3 is a block diagram of a conventional voice mail device.

[Explanation of symbols]

 1 line interface unit 2 line control unit 3 DTMF output unit 4 DTMF detection unit 5 central control unit 6 voice message management unit 7 voice guidance management unit 8 voice message storage unit 9 voice guidance storage unit 10 transfer procedure management unit 11 reconnection procedure management Part 12 Absence reconnection procedure management unit 13 Busy reconnection procedure management unit 14 Three-way call connection procedure management unit

Claims (1)

[Claims] 1. A line control means connected to a telephone line for closing and opening the telephone line, a DTMF detection section for detecting a DTMF signal from the line control means, and a DTMF signal output to the line control means. DTMF output section
A recording control unit for recording a voice message received from the telephone line through the line control unit, a reproduction control unit for reproducing voice guidance and transferring it to the line control unit,
A voice message is sent by a control signal from the DTMF detection unit and a procedure management unit that manages a transfer procedure of an automatic exchange service for transferring an incoming call to another phone and a reconnection procedure for reconnecting a call to be transferred. It has a central control unit that controls the recording and playback of the call, and when the automatic exchange service is used, the D
If you specify the transfer destination by TMF signal input,
The pad input is input / decoded to the central control unit via the DTMF detection unit, and the transfer destination designated by the caller can be called to directly talk between the caller and the transfer destination called by the caller. A voice mail device capable of recording / reproducing a call between the caller and the transfer destination.