JP2705335B2 - Key telephone key equipment - Google Patents

Key telephone key equipment

Info

Publication number
JP2705335B2
JP2705335B2 JP3038252A JP3825291A JP2705335B2 JP 2705335 B2 JP2705335 B2 JP 2705335B2 JP 3038252 A JP3038252 A JP 3038252A JP 3825291 A JP3825291 A JP 3825291A JP 2705335 B2 JP2705335 B2 JP 2705335B2
Authority
JP
Japan
Prior art keywords
key telephone
key
unit
recording
voice message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
JP3038252A
Other languages
Japanese (ja)
Other versions
JPH04276971A (en
Inventor
伸治 中山
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
NEC Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Corp filed Critical NEC Corp
Priority to JP3038252A priority Critical patent/JP2705335B2/en
Publication of JPH04276971A publication Critical patent/JPH04276971A/en
Application granted granted Critical
Publication of JP2705335B2 publication Critical patent/JP2705335B2/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems

Landscapes

  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Description

【発明の詳細な説明】DETAILED DESCRIPTION OF THE INVENTION

【0001】[0001]

【産業上の利用分野】本発明はボタン電話主装置に関す
る。
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a key telephone apparatus.

【0002】[0002]

【従来の技術】従来のボタン電話主装置は、着信呼を転
送する際には、応答するボタン電話機が一旦受話器をあ
げて応答したのち、着信呼を保留し、転送先を呼出し、
そのまま転送元のボタン電話機の受話器がオンフックし
て以後すべての制御を転送先にまかせるという構成とな
っている。
2. Description of the Related Art In a conventional key telephone main unit, when transferring an incoming call, a key telephone which answers the call once picks up the telephone, answers the call, holds the incoming call, calls the transfer destination,
The receiver of the key telephone at the transfer source is kept on-hook as it is, and all control is thereafter transferred to the transfer destination.

【0003】[0003]

【発明が解決しようとする課題】上述した従来のボタン
電話主装置は、着信呼を転送する際には、転送先が応答
する前に転送元のボタン電話機の受話器をオンフックし
て、以後すべての制御を転送先にまかせてしまう構成と
なっているので、電話をかけてきた相手が何度も同じ用
件を転送先に言わなければならないというように、サー
ビス性が低下してしまい、これを避けるには、転送先の
応答を待って転送元が着信呼の相手(発呼者)の情報を
転送先に伝えてから転送元の受話器をオンフックするた
めに、着信呼の転送に多大な時間を要するという欠点が
ある。
When the incoming call is transferred, the conventional key telephone main unit described above turns on the hook of the key telephone of the transfer source before the transfer destination answers the call, and thereafter all the key telephone handsets are transferred. Since the control is delegated to the transfer destination, the serviceability deteriorates, as the caller has to repeatedly say the same message to the transfer destination. To avoid this, it takes a long time for the incoming call to be transferred because the transfer source informs the transfer destination of the destination (caller) of the incoming call after waiting for the transfer destination's response and then goes on-hook on the transfer receiver. Is required.

【0004】[0004]

【課題を解決するための手段】本発明のボタン電話主装
置は、複数のボタン電話機を収容するボタン電話機ユニ
ットと、複数の外線を収容する外線ユニットと、主装置
全体を制御する制御回路とを備えるボタン電話主装置に
おいて、前記外線の着信呼に応答したボタン電話機から
の音声メッセージ情報を録音及び再生する音声記録回路
を備え、前記外線からの着信の際、応答したボタン電話
機で一旦呼が保留された後、転送先のボタン電話機の電
話番号が入力されたことによる録音開始操作により、前
記着信呼に関する音声メッセージ情報を外線単位に、一
時的に前記音声記録回路に格納せしめる格納手段と、前
記応答したボタン電話機が転送操作を行った後、前記
送先のボタン電話機の応答により、前記音声記録回路に
記録していた前記音声メッセージ情報を再生させ、前記
転送先のボタン電話機に前記音声メッセージ情報を送出
させる情報送出手段とを有している。
A key telephone main unit according to the present invention comprises a key telephone unit accommodating a plurality of key telephones, an external line unit accommodating a plurality of external lines, and a control circuit for controlling the entire main unit. The key telephone apparatus includes a voice recording circuit that records and reproduces voice message information from the key telephone in response to the incoming call on the outside line. After the transfer, the keypad phone
As a result of the recording start operation by the input of the talk number , the storage means for temporarily storing the voice message information on the incoming call for each outside line in the voice recording circuit, and the responding key telephone set perform the transfer operation. after the the response of key telephone rolling <br/> Okusaki, wherein were recorded in the audio recording circuit to reproduce a voice message information, the information is sent to the voice message information delivered to the destination EKT Means.

【0005】[0005]

【実施例】次に本発明について図面を参照して説明す
る。
DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

【0006】図1は本発明の一実施例を示すブロック
図、図2は本実施例における動作の一例を示すシーケン
ス図である。
FIG. 1 is a block diagram showing one embodiment of the present invention, and FIG. 2 is a sequence diagram showing an example of an operation in the present embodiment.

【0007】図1において、本実施例のボタン電話主装
置1はボタン電話機41,42〜4nにインタフェース
するボタン電話機ユニット3と、外線71〜7mにイン
タフェースする外線ユニット6と、着信時に最初の応答
者からの発呼者に関するメッセージを記録する音声記録
回路5と、ボタン電話主装置1全体を制御する主制御回
路2とを有して構成している。
In FIG. 1, a key telephone main unit 1 of this embodiment includes a key telephone unit 3 for interfacing with key telephones 41, 42 to 4n, an external line unit 6 for interfacing with external lines 71 to 7m, and an initial response upon receiving a call. It comprises a voice recording circuit 5 for recording a message about a caller from a caller, and a main control circuit 2 for controlling the whole key telephone main unit 1.

【0008】次に、本実施例の転送動作について図1,
図2を用いて説明する。
Next, the transfer operation of this embodiment will be described with reference to FIGS.
This will be described with reference to FIG.

【0009】まず外線71に着信201が入ると、外線
ユニット6は、制御回路2に着信指示202を通知しま
す。制御回路2は外線71に該当するボタン電話機に着
信させるため、ボタン電話機ユニット3にボタン着信指
示203を通知します。着信鳴動204により、着信し
たボタン電話機41が応答205すると、ボタン電話機
ユニット3はボタン着信応答206を制御回路2に返し
ます。制御回路2は外線ユニット6に接続要求207を
通知し、ボタン電話機ユニット3にボタン接続完了20
8を通知して接続します。
First, when an incoming call 201 enters the outside line 71, the outside line unit 6 notifies the control circuit 2 of an incoming call instruction 202. The control circuit 2 notifies the key telephone unit 3 of the key receiving instruction 203 so that the key telephone corresponding to the outside line 71 can be received. When the incoming key telephone 41 responds to the incoming call 204, the key telephone unit 3 returns a button incoming response 206 to the control circuit 2. The control circuit 2 notifies the outside line unit 6 of the connection request 207 and notifies the key telephone unit 3 of the button connection completion 20.
Notify 8 and connect.

【0010】この後ボタン電話機41の一時保留操作2
09により、ボタン電話機ユニット3からボタン一時保
留要求210が制御回路2に通知されると、制御回路2
は外線ユニット6へ保留要求211を送ると同時にボタ
ン電話機ユニット3へボタン一時保留完了212を返
し、ボタン電話機41からの次の要求を待ちます。
After this, the temporary hold operation 2 of the key telephone 41 is performed.
09, the key telephone unit 3 notifies the control circuit 2 of the button temporary hold request 210.
Sends the hold request 211 to the external line unit 6 and returns the button temporary hold completion 212 to the key telephone unit 3 at the same time as waiting for the next request from the key telephone 41.

【0011】ボタン電話機41からの転送先アドレスが
ボタンダイアル情報213としてボタン電話機ユニット
3から制御回路2に通知され、ダイアル完了通知214
がボタン電話機ユニット3から制御回路2に通知される
と、制御回路2は音声記録回路5に記録開始指示215
を通知します。音声記録回路5から記録開始応答216
が返ってくると制御回路2はボタン電話機ユニット3に
ボタン記録開始指示217を通知し、ボタン電話機41
からの音声メッセージの入力を待ちます。
The transfer destination address from the key telephone 41 is notified to the control circuit 2 from the key telephone unit 3 as button dial information 213, and a dial completion notification 214.
Is notified from the key telephone unit 3 to the control circuit 2, the control circuit 2 instructs the voice recording circuit 5 to start recording 215.
Notify. Recording start response 216 from the voice recording circuit 5
Is returned, the control circuit 2 notifies the key telephone unit 3 of a button recording start instruction 217, and the key telephone 41
Wait for a voice message from.

【0012】音声メッセージの入力が完了し、ボタン電
話機41の操作完了218がボタン電話機ユニット3か
ら制御回路2にボタン切断要求219として通知される
と、制御回路2は音声記録回路5に記録終了指示220
を通知し、同時にボタン電話機ユニット3にボタン切断
完了221を通知しボタン電話機41に対する処理を終
了します。
When the input of the voice message is completed and the operation completion 218 of the key telephone 41 is notified from the key telephone unit 3 to the control circuit 2 as a button disconnection request 219, the control circuit 2 instructs the voice recording circuit 5 to end recording. 220
At the same time, and notifies the key telephone unit 3 of the completion of button disconnection 221 and terminates the processing for the key telephone 41.

【0013】制御回路2は、音声記録回路5から記録終
了応答222が返ってくると、転送先に該当するボタン
電話機に着信させるため、ボタン電話機ユニット3にボ
タン着信指示223を通知します。着信鳴動224に対
しボタン電話機42が応答225すると、ボタン電話機
ユニット3はボタン着信応答226を制御回路2に返し
ます。
When the recording end response 222 is returned from the voice recording circuit 5, the control circuit 2 notifies the key telephone unit 3 of the key receiving instruction 223 to make the key telephone set corresponding to the transfer destination receive. When the key telephone 42 responds 225 to the ring tone 224, the key telephone unit 3 returns a key response 226 to the control circuit 2.

【0014】制御回路2は音声記録回路5に再生開始指
示227を通知し、音声記録回路5から再生開始応答2
28が返ってくると制御回路2はボタン電話機ユニット
3にボタン再生開始指示229を通知します。音声メッ
セージの再生が終了し、音声記録回路5から再生完了通
知230が返ってくると制御回路2は外線ユニット6に
接続要求231を通知し、ボタン電話機ユニット3にボ
タン接続完了232を通知して呼をボタン電話機42に
接続します。
The control circuit 2 notifies the audio recording circuit 5 of a reproduction start instruction 227, and the audio recording circuit 5
When 28 is returned, the control circuit 2 notifies the key telephone unit 3 of a button reproduction start instruction 229. When the reproduction of the voice message is completed and the reproduction completion notification 230 is returned from the voice recording circuit 5, the control circuit 2 notifies the external line unit 6 of the connection request 231 and notifies the key telephone unit 3 of the button connection completion 232. Connect the call to the key telephone.

【0015】[0015]

【発明の効果】以上説明したように本発明は、着信呼を
転送する際には、応答者が一旦着信呼を保留した後、転
送先のボタン電話機の電話番号の入力による録音開始操
作により、着信呼の相手の情報を音声記録回路に録音し
てからすぐ受話器をオンフックし、以後すべてを転送先
にまかせるようにすることにより、転送先でもきめ細や
かな対応ができ、サービス性を低下させることなく、従
来のような着信呼の転送に費やす時間を削減することが
できるという効果がある。
As described above, according to the present invention, when an incoming call is forwarded, the responder temporarily suspends the incoming call and then forwards the incoming call.
Start recording by entering the telephone number of the destination key telephone
By recording the information of the other party of the incoming call in the voice recording circuit and immediately hooking up the handset and letting everything go to the transfer destination thereafter, it is possible to respond finely at the transfer destination and improve serviceability. There is an effect that the time spent for transferring an incoming call as in the related art can be reduced without lowering.

【図面の簡単な説明】[Brief description of the drawings]

【図1】本発明の一実施例を示すブロック図である。FIG. 1 is a block diagram showing one embodiment of the present invention.

【図2】本実施例における動作の一例を示すシーケンス
図である。
FIG. 2 is a sequence diagram illustrating an example of an operation according to the embodiment.

【符号の説明】[Explanation of symbols]

1 ボタン電話主装置 2 制御回路 3 ボタン電話機ユニット 41〜4n ボタン電話機 5 音声記録回路 6 外線ユニット 71〜7m 外線 DESCRIPTION OF SYMBOLS 1 Key telephone main unit 2 Control circuit 3 Button telephone unit 41-4n Button telephone 5 Voice recording circuit 6 Outside line unit 71-7m Outside line

Claims (1)

(57)【特許請求の範囲】(57) [Claims] 【請求項1】複数のボタン電話機を収容するボタン電話
機ユニットと、複数の外線を収容する外線ユニットと、
主装置全体を制御する制御回路とを備えるボタン電話主
装置において、前記外線の着信呼に応答したボタン電話
機からの音声メッセージ情報を録音及び再生する音声記
録回路を備え、前記外線からの着信の際、応答したボタ
ン電話機で一旦呼が保留された後、転送先のボタン電話
機の電話番号が入力されたことによる録音開始操作によ
り、前記着信呼に関する音声メッセージ情報を外線単位
に、一時的に前記音声記録回路に格納せしめる格納手段
と、前記応答したボタン電話機が転送操作を行った後、
前記転送先のボタン電話機の応答により、前記音声記録
回路に記録していた前記音声メッセージ情報を再生さ
せ、前記転送先のボタン電話機に前記音声メッセージ情
報を送出させる情報送出手段とを有することを特徴とす
るボタン電話主装置。
A key telephone unit accommodating a plurality of key telephones; an external line unit accommodating a plurality of external lines;
A key telephone main unit comprising: a control circuit for controlling the entire main unit; and a voice recording circuit for recording and reproducing voice message information from the key telephone set in response to the incoming call on the outside line. After the call is put on hold by the answering key telephone, the call is transferred to the key telephone
A storage means for temporarily storing voice message information relating to the incoming call on an external line basis in the voice recording circuit by a recording start operation based on the input of the telephone number of the apparatus, and the responding key telephone set performs a transfer operation. After going,
The response of the transfer destination EKT, characterized in that it has a said were recorded in the audio recording circuit to reproduce the voice message information, information sending means for sending the voice message information to the transfer destination EKT The key telephone main unit.
JP3038252A 1991-03-05 1991-03-05 Key telephone key equipment Expired - Fee Related JP2705335B2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP3038252A JP2705335B2 (en) 1991-03-05 1991-03-05 Key telephone key equipment

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP3038252A JP2705335B2 (en) 1991-03-05 1991-03-05 Key telephone key equipment

Publications (2)

Publication Number Publication Date
JPH04276971A JPH04276971A (en) 1992-10-02
JP2705335B2 true JP2705335B2 (en) 1998-01-28

Family

ID=12520124

Family Applications (1)

Application Number Title Priority Date Filing Date
JP3038252A Expired - Fee Related JP2705335B2 (en) 1991-03-05 1991-03-05 Key telephone key equipment

Country Status (1)

Country Link
JP (1) JP2705335B2 (en)

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0465957A (en) * 1990-07-03 1992-03-02 Oki Electric Ind Co Ltd Call back transfer system

Also Published As

Publication number Publication date
JPH04276971A (en) 1992-10-02

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