JP3278633B2 - Message center apparatus, automatic transmission method used therefor, and recording medium recording control program therefor - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION TECHNICAL FIELD OF THE INVENTION

[0001] The present invention relates to a message center device, an automatic transmission method used therefor, and a recording medium on which a control program is recorded, and more particularly to a message center device for recording and storing messages from a destination in an answering machine service system.

[0002]

2. Description of the Related Art Conventionally, in a message center device of this type, when a receiver cannot respond to a call from the sender, if the receiver is registered in an answering machine service, the message is transmitted from the sender. Is recorded and stored.

However, since the message center device simply records and accumulates messages from the sender, the sender cannot know whether the recorded message has been transmitted to the receiver.

Therefore, in the technology disclosed in Japanese Patent Application Laid-Open No. 10-322454, a function of notifying whether a message recorded in a message center device by the above answering machine service has been transmitted to a receiver side is provided in a communication network. Providing this solves the above problem.

That is, in the above communication network, the receiver receives a message from the caller to the receiver using the answering machine service, and at the same time, the telephone exchange calls the caller, and the receiver changes the caller to the caller. Notify by voice message that you received a message from At this time, the telephone number of the receiver is displayed in characters on the display unit of the terminal on the sender side.

[0006]

In the conventional communication network described above, the receiver notifies the sender of the receipt of the message by voice message, but the receiver calls the sender again. In this case, the receiver must input the telephone number of the sender, which is troublesome.

[0007] Even when the receiver does not notify the sender that the message has been received, this operation is necessary when the message is reproduced and then disconnected once and the caller is called again.

Accordingly, an object of the present invention is to solve the above-mentioned problems, and to eliminate the trouble of the subscriber to reproduce the message and then disconnect the message once to send the message to the caller, and to provide a simple key. It is an object of the present invention to provide a message center device capable of connecting subscribers of message recording / reproduction by operation, an automatic transmission method used therefor, and a recording medium recording a control program therefor.

[0009]

A message center apparatus according to the present invention records a message from a caller to a receiver by an answering machine service, and reproduces and notifies the receiver of the message. an apparatus, performs automatic transmission to the calling party during playback of the voice mail message in response to key operation from the caller
Holding means for holding the registration of the automatic calling function, and the caller after the reproduction of the message message ends when the holding means holds the registration of the automatic calling function for the sender.
Guidance on whether to make an automatic call to the recipient
And a means for automatically transmitting to the caller in response to an instruction from the receiver for the guidance .

An automatic calling method for a message center apparatus according to the present invention is directed to a message center apparatus for recording a message from a caller to a receiver by an answering machine service and reproducing and notifying the message to the receiver. An automatic calling method in which the caller responds to key operations.
Flip the step of holding the registration of the automatic transmission function for automatic transmission to the calling party during playback of the voice mail message, the said voice mail message when the registration of the automatic transmission function to the calling party is held After the end of playback, the caller
Guidance on whether to make an automatic call to the recipient
And sending an automatic call to the sender in response to an instruction from the receiver for the guidance .

According to the present invention, there is provided a recording medium in which an automatic transmission control program for a message center apparatus is recorded, wherein a message from a caller to a receiver by an answering machine service is recorded, and the message is reproduced to the receiver. A recording medium on which an automatic transmission control program of a message center apparatus to be notified is recorded, wherein a key operation is performed by the transmitter.
Is held registration of automatic transmission function for automatic transmission to the calling party during playback of the voice mail message in accordance with the work, of the voice mail message when the registration of the automatic transmission function to the calling party is held After playback ends ,
Guidance on whether to make an automatic call is sent to the recipient
The automatic transmission to the sender is performed in response to the instruction from the receiver for the guidance .

That is, when the message center apparatus of the present invention records a message from the caller to the receiver by the answering machine service, the caller does not make a call again after reproducing the message. ,
It has a function that makes it possible to make a call to the caller.

More specifically, the message center apparatus of the present invention, when recording a message message from a caller to a receiver, registers an automatic call in accordance with an instruction from the caller and receives the message. When the caller finishes playing the message from the caller, the caller calls the caller according to the instruction to execute automatic call from the receiver and connects the receiver and the caller. I have.

[0014] With this, it becomes possible to register a number to be called back by the person who registers the message message to the answering machine (caller's side) at the time of calling, and the recipient can be registered by a simple key operation. Side can call back to the caller side. In other words, the subscriber who has registered the answering machine service can save the trouble of reproducing the message and then disconnecting the message and sending the message to the person who recorded the message again.

[0015]

Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a message center device according to one embodiment of the present invention. In FIG. 1, the message center device 1 includes a transmitting / receiving unit 11, an answering machine service control unit 12, a message storage unit 13, an automatic transmission function control unit 14, a transfer control unit 15, a transmission unit 16, a control memory 17 It is composed of

The answering machine service control unit 12 is, for example,
When the subscriber B cannot respond to the call from the subscriber A through the transmission / reception unit 11, the message message of the subscriber A input through the exchange (not shown) is recorded in the message storage unit 13 and stored. I do.

In addition, the answering machine service control unit 12 reads out a message message from the subscriber A to the subscriber B from the message storage unit 13 through the transmission / reception unit 11 in response to the reproduction instruction from the subscriber B, The data is transmitted to the subscriber B through the transmission / reception unit 11. At this time, the transmission and reception of the message message is performed by voice through a voice processing unit (not shown).

When the automatic calling function control unit 14 receives the predetermined specific key from the subscriber B after the reproduction of the message from the subscriber A to the subscriber B by the answering machine service control unit 12, the transfer is performed. A call is transmitted from the transmission unit 16 to the subscriber A through the control unit 15, and control is performed so that the subscriber B and the subscriber A are connected.

The transfer control unit 15 operates to transfer the communication from the subscriber B to the message center device 1 to the subscriber A, and makes a call from the transmission unit 16 to the subscriber A to transmit the communication to the subscriber A.
Then, the subscriber B and the subscriber A are connected.

The control memory 17 stores the message center device 1
Records the programs executed in each part of
A ROM (Read Only Memory), an IC (Integrated Circuit) memory, or the like can be used.

FIG. 2 is a block diagram showing the configuration of a mobile telephone system according to one embodiment of the present invention. In FIG.
The mobile telephone system according to one embodiment of the present invention includes a message center device 1, a switching device 2, a base station 3, and communication telephone terminals 4 and 5.

The base station 3 transmits and receives radio waves to and from the mobile telephone terminals 4 and 5, and the exchange 2 performs an operation of exchanging a call from the mobile telephone terminals 4 and 5 input through the base station 3.
If the call destination from the mobile telephone terminals 4 and 5 has an answering machine service, the exchange 2 connects the call to the message center device 1 when connection to the call destination is impossible. .

The message center device 1 records a message message from a caller. In addition, the communication telephone terminal 4 is a terminal of the subscriber A who does not have the answering machine service,
The communication telephone terminal 5 is a terminal of the subscriber B who has an answering machine service.

The operation of the answering machine service of the mobile telephone system according to one embodiment of the present invention will be described with reference to FIGS.

When subscriber A is unable to contact subscriber B and is connected to message center device 1, subscriber A records a message in message center device 1 and registers it. However, at this time, if a contact is desired immediately after the message of the subscriber B is reproduced, the automatic transmission function is registered.

The automatic calling function is connected to the message center apparatus 1 when the subscriber A records a message message of the answering machine service to the subscriber B. At that time, the message center apparatus 1 transmits the message from the subscriber A. Recognize the calling number after playing the message by phone number. Therefore, registration of the automatic calling function is performed by the subscriber A who records the message.
Is done by choosing whether to do.

When the automatic calling function is registered by the subscriber A, the subscriber B first connects to the message center apparatus 1 and reproduces a message from the subscriber A. After the reproduction of the message, the message center apparatus 1 notifies the subscriber B that the automatic transmission function is registered, and when the subscriber B instructs the automatic transmission function to be performed, the automatic transmission to the subscriber A is performed. I do.

If the automatic calling function is registered by the subscriber A, it is possible that the subscriber B does not need to contact the subscriber A. Therefore, after the subscriber B reproduces the message, the automatic calling is performed. Before performing the connection, the user can select whether or not to connect to the subscriber A.

FIG. 3 is a flowchart showing a message recording process according to an embodiment of the present invention, and FIG. 4 is a flowchart showing a message reproducing process according to an embodiment of the present invention. The operation of the embodiment of the present invention will be described with reference to FIGS. Note that the processing operations shown in FIGS. 3 and 4 are realized when each unit of the message center device 1 executes a program recorded in the control memory 17.

First, the processing when the automatic transmission function is registered will be described. When the subscriber A dials the subscriber B (step S1 in FIG. 3) and the subscriber B can respond (step S2 in FIG. 3), the subscriber A and the subscriber B are connected (step S3 in FIG. 3). S3) A call is made between the subscriber A and the subscriber B (step S4 in FIG. 3). When the call ends (step S5 in FIG. 3), the connection between the subscriber A and the subscriber B is disconnected (step S12 in FIG. 3).

On the other hand, at this time, if the subscriber B cannot answer (step S2 in FIG. 3), the subscriber B is not registered in the answering machine service, that is, the subscriber B has the answering machine service. If not (step S6 in FIG. 3), the subscriber A is notified that the connection with the subscriber B is not possible (step S7 in FIG. 3), and the connection with the subscriber A is disconnected (FIG. 3). Step S12).

If the subscriber B is registered in the answering machine service, that is, if the subscriber B has the answering machine service (step S6 in FIG. 3), the subscriber A connects to the message center device 1. (Step S in FIG. 3)
8).

The subscriber A records a message in the message storage unit 13 of the message center device 1 (see FIG. 3).
In step S9), if the subscriber B wants to contact immediately after playing the message (step S10 in FIG. 3), the automatic call function is registered by a preset key operation (step S11 in FIG. 3). At that time, the registration of the automatic calling function is stored in the message storage unit 13 together with the calling telephone number of the subscriber A.

Next, the processing in the case where the automatic transmission function is performed will be described. When a message is recorded by the answering machine service of the subscriber B, the subscriber B first connects to the message center device 1 and connects to the message storage unit 1.
3 is reproduced (steps S21 to S23 in FIG. 4). The reproduction of the message is controlled by the answering machine service control unit 12.

After the reproduction of the message has been completed, the automatic transmission function control unit 14 of the message center apparatus 1 determines that the automatic transmission function has been registered (step S2 in FIG. 4).
4) Guidance on whether or not to make a call to subscriber A who has performed recording and registration by performing the automatic calling function is provided to subscriber B
(Step S25 in FIG. 4), and it is determined whether or not to execute the automatic transmission function based on the presence or absence of a preset key operation from the subscriber B (step S26 in FIG. 4).

When the automatic transmission function control unit 14 determines that the automatic transmission function is not to be performed by the key operation from the subscriber B, or that the registration has not been performed, the automatic answering service control unit 12 transmits Carry out answering machine playback.

That is, if the answering process is instructed by the key operation from the subscriber B (step S31 in FIG. 4), the answering machine service control unit 12 reproduces the message again (step S32 in FIG. 4).

If the message processing is instructed by key operation from subscriber B (step S31 in FIG. 4), answering machine service control section 12 deletes the message from message storage section 13 (FIG. 4). Step S3
3).

Further, the answering machine service control unit 12 stores the message in the message storage unit 13 if the message processing is instructed by the key operation from the subscriber B (step S31 in FIG. 4) (FIG. 4). Step S3
4).

The answering machine service control unit 12 waits until there is no message message in the message storage unit 13 (FIG. 4).
(Step S35), the above processing is repeated (Steps S23 to S26, S31 to S34 in FIG. 4), and when there is no message message, the connection with the subscriber B is disconnected (Step S30 in FIG. 4).

When the automatic transmission function controller 14 determines that the automatic transmission function is to be performed by a key operation from the subscriber B, the transfer controller 15 is activated. The transfer control unit 15 stores the message storage unit 13 passed from the automatic transmission function control unit 14.
A call is sent to the calling telephone number of the subscriber A from the calling unit 16 to connect the subscriber B to the subscriber A (step S in FIG. 4).
27).

Thus, a call is made between the subscriber B and the subscriber A (step S28 in FIG. 4). When the call ends (step S29 in FIG. 4), the connection between the subscriber A and the subscriber B is disconnected (step S30 in FIG. 4).

As described above, a person who registers a message message (caller, in this embodiment, subscriber A) in the answering machine service can register a number to be called back by the calling number at the time of calling. Therefore, when the receiver (subscriber B) calls the caller again, the caller can be connected by a simple key operation. In this case, the receiver (the subscriber having the answering machine service) can save the trouble of reproducing the message message, disconnecting the message once, and transmitting the message to the caller again.

Although the mobile telephone (wireless telephone) system has been described in the embodiment of the present invention, the present invention can be applied to a wired telephone. Further, in the embodiment of the present invention, the calling telephone number of the subscriber A who records the message is registered, but the subscriber A can register an arbitrary telephone number, and the present invention is not limited to this. .

[0045]

As described above, according to the present invention, in a message center apparatus for recording a message from a caller to a receiver by an answering machine service, and reproducing and notifying the message to the receiver, When the message is played, the presence / absence of automatic transmission to the caller is maintained according to the instruction from the caller. When the automatic call instruction to the caller is held, the receiver after the reproduction of the message is finished. By making an automatic call to the caller in response to instructions from the caller, it is possible for the subscriber to save the trouble of playing the message and then disconnecting once and sending the call to the caller. There is an effect that subscribers of message recording / playback can be connected by key operation.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a message center device according to one embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a mobile telephone system according to one embodiment of the present invention.

FIG. 3 is a flowchart showing a message recording process according to an embodiment of the present invention;

FIG. 4 is a flowchart showing a message message reproducing process according to an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Message center apparatus 2 Switching device 3 Base station 4, 5 Mobile telephone terminal 11 Transmission / reception part 12 Answering machine service control part 13 Message storage part 14 Automatic transmission function control part 15 Transfer control part 16 Transmission part 17 Control memory

Claims (9)

(57) [Claims] 1. A record a voice mail message to the recipient's from the caller side by the Voice Mail Service, a message center apparatus for reproducing notifying the voice mail message to the recipient, to the key operation from the caller performing automatic transmission to the calling party during playback of the voice mail message in response
Holding means for holding the registration of the automatic calling function, and the caller after the reproduction of the message message ends when the holding means holds the registration of the automatic calling function for the sender.
Guidance on whether to make an automatic call to the recipient
A message center device comprising: means for notifying a caller; and means for automatically sending a call to the caller in response to an instruction from the receiver for the guidance . 2. The method according to claim 1, wherein the holding unit is configured to be designated by the key operation.
2. The message center apparatus according to claim 1 , wherein the telephone number of the caller is stored together with the registration of the automatic calling function . 3. A caller-side telephone designated by the key operation.
The telephone number can be any telephone number including the calling telephone number of the caller.
3. The speech number according to claim 1 or 2,
The message center device as described. 4. The automatic transmission control means, when the automatic transmission function registration to the caller side is stored in the holding means, is performed from the receiver side to the own apparatus for reproducing the message message. 4. The message center device according to claim 1, wherein an outgoing call is forwarded to the caller side. 5. Record the voice mail message to the recipient's from the caller side by the Voice Mail Service, a automatic transmission of the message center apparatus for reproducing notifying the voice mail message to the recipient, the originator To key operation
A step of holding the registration of the automatic transmission function for automatic transmission to the calling party during playback of the voice mail message in response, the voice mail message when the registration of the automatic transmission function to the calling party is held After the end of playback, the caller
Guidance on whether to make an automatic call to the recipient
An automatic call to the caller in response to an instruction from the receiver for the guidance . 6. The telephone number of the caller specified by the key operation , wherein the step of holding the registration of the automatic calling function is performed.
6. The automatic transmission method according to claim 5 , wherein the information is stored together with the registration of the automatic transmission function . 7. A caller-side telephone designated by the key operation.
The telephone number can be any telephone number including the calling telephone number of the caller.
The speech number is a speech number.
Automatic call method described. 8. The method according to claim 8, wherein the step of automatically sending the call to the caller is performed by the receiver for playing back the message when the registration of the automatic call function to the caller is held. 8. The automatic calling method according to claim 5, wherein a call to the caller is transferred to the caller. 9. A recording medium recording an automatic transmission control program of a message center device for recording a message from a caller side to a receiver side by an answering machine service and reproducing and notifying the message side to the receiver side. there are, automatic transmission for automatically originating to the caller side at the time of reproduction of the voice mail message in response to key operation from the caller
Automatic call sending function to the caller side by retaining function registration
A guide as to whether or not to make an automatic call to the caller after the reproduction of the message when the registration of the message is held.
Notify the recipient of the dance and respond to the guidance.
Recording medium recorded with an automatic transmission control program characterized by causing the automatic transmission to the calling party in response to an instruction from the receiver side to.