JP2002320035A - Automatic telephone message recording service system, method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic telephone message recording service system that attains a callback connection to a caller terminal with a simple operation of a message recipient and to provide its method and program. SOLUTION: In the automatic telephone message recording service system that stores messages sent from caller terminals and transmits the stored message on request of a recipient terminal, the system stores a caller number to a storage section in cross-reference with the stored message, transmits the stored message to the recipient terminal, inquires of the recipient terminal about whether or not the system connects the call back to the caller terminal without interrupting communication between the system and the recipient terminal, dials the caller number by receiving a request of callback connection sent from the recipient terminal, connects the caller terminal and the recipient terminal in a communication enable way, and transmits untransmitted messages to the recipient terminal after the end of communication successively.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an answering machine for storing a message from a sender terminal used by a message sender and reproducing and transmitting the message in response to a request from a receiver terminal used by a message receiver. The present invention relates to an answering machine service system, a method and a program for a telephone service, and more particularly to an answering machine service system, a method and a program for making a call connection to the caller terminal by one-touch operation of the receiver.

[0002]

2. Description of the Related Art In a conventional answering machine service, when an answering machine function is operating for a called party's terminal, a caller terminal used by a caller is connected to a message storage device at an answering machine service center, and the caller's terminal is connected to the message storage device. The transmitted voice message for the called party is stored in the message storage device, and the corresponding message stored in the message storage device is reproduced and transmitted in response to a request from the called party.

[0003]

However, in the conventional answering machine service, after transmitting the stored message, the message receiver temporarily disconnects the telephone, memorizes the message, and calls the message sender later. I had to go through the tedious steps of fixing.

[0004] It is an object of the present invention to provide an answering machine service system, a method and a program which enable a call connection to a return caller terminal by a simple operation of a message receiver.

[0005]

According to a first aspect of the present invention, there is provided an answering machine for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from the receiver terminal. In the service system, means for storing a caller number associated with a telephone number of the caller terminal in a storage unit in association with each message sent from the caller terminal, and after transmitting the message to the receiver terminal, Means for determining whether or not to make a return call connection to the caller terminal that transmitted the message to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal; Dialing the caller ID associated with the message by receiving the return call connection request transmitted from the caller terminal Means for communicatively connecting the sender terminal and the receiver terminal, and one or more messages transmitted from one or more sender terminals are stored in the storage unit. After the communication between the sender terminal and the receiver terminal for the message is completed, if there is an unsent message, the next communication without disconnecting the communication between the answering machine service system and the receiver terminal Means for transmitting a message to the recipient terminal.

Further, in the answering machine service system, it is preferable that the return call connection request transmitted from the receiver terminal is a predetermined PB signal input by one-touch at the receiver terminal.

Further, in the answering machine service system, when the caller terminal and the receiver terminal cannot be connected, the reception between the answering machine service system and the receiver terminal can be performed without disconnecting the communication. Means for requesting a message to reply to the sender terminal that transmitted the message to the sender terminal; means for storing a message related to the reply transmitted from the receiver terminal in a storage unit; and one or more of the When two or more messages transmitted from the sender terminal are stored in the storage unit, after storing the message related to the answer transmitted from the receiver terminal, if there is an untransmitted message, the answering machine is displayed. Sending the next message to the recipient terminal without disconnecting the communication between the telephone service system and the recipient terminal Means for, it is preferable and means for transmitting a message according to the answer by the request from the caller terminal.

According to a second aspect of the present invention, there is provided an answering machine service system for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from a receiver terminal. After sending the message to the receiver terminal, a message that answers the sender terminal that transmitted the message to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal. Means for requesting, means for accumulating a message related to the answer transmitted from the receiver terminal in a storage unit, and two or more messages transmitted from one or more sender terminals are stored in the storage unit. The message related to the answer transmitted from the recipient terminal, and then stores the unsent message. Means that the next message is transmitted to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal; and Means for transmitting such a message.

Further, in the answering machine service system, it is preferable that the means for storing the message related to the answer in a storage unit stores the message related to the answer in association with the message transmitted from the sender terminal.

[0010] In the answering machine service system, the caller terminal and / or the receiver terminal may include:
An IP terminal that converts a compression method of a signal related to a message transmitted from the IP terminal into a method corresponding to the storage unit, and that converts a compression method of a signal related to a message transmitted from the storage unit to the IP terminal. It is preferable to include a conversion unit that converts the data into a format corresponding to

[0011] In the answering machine service system, the caller terminal and / or the receiver terminal may include:
It is preferably a fixed terminal.

According to a third aspect of the present invention, in the answering machine service method for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from a receiver terminal, Storing a caller number pertaining to the telephone number of the caller terminal in a storage unit in association with each message transmitted from the caller terminal, and after transmitting the message to the receiver terminal, the answering machine service system, A step of determining whether or not to make a call connection back to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication with the receiver terminal; and Dialing the caller ID associated with the message by receiving the return call connection request;
A step of communicatively connecting the sender terminal and the receiver terminal; and, if two or more messages transmitted from one or more sender terminals are stored in the storage unit, one message After the communication between the sender terminal and the receiver terminal is completed, if there is an unsent message, the next message without disconnecting the communication between the answering machine service system and the receiver terminal And transmitting to the receiver terminal.

According to a fourth aspect of the present invention, there is provided an answering machine service method for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from a receiver terminal. After sending the message to the receiver terminal, a message that answers the sender terminal that transmitted the message to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal. Requesting, storing a message related to the answer transmitted from the receiver terminal in a storage unit, and storing two or more messages transmitted from one or more sender terminals in the storage unit. If not, after storing the message related to the answer sent from the receiver terminal, Sending the next message to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal, and a message related to the answer by a request from the sender terminal And transmitting the information.

According to a fifth aspect of the present invention, in the answering machine service program for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from a receiver terminal, Storing a caller number pertaining to the telephone number of the caller terminal in a storage unit in association with each message transmitted from the caller terminal, and after transmitting the message to the receiver terminal, the answering machine service system, Requesting whether or not to make a return call connection to the sender terminal that sent the message to the receiver terminal without disconnecting communication with the receiver terminal; and Dialing the caller ID associated with the message by receiving the call back connection request; Connecting the caller terminal and the receiver terminal so that they can communicate with each other; and, when two or more messages transmitted from one or more caller terminals are stored in the storage unit, one message After the communication between the sender terminal and the receiver terminal is completed, if there is an unsent message, the next message without disconnecting the communication between the answering machine service system and the receiver terminal And transmitting to the receiver terminal.

According to a sixth aspect of the present invention, in an answering machine service program for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from the receiver terminal,
After transmitting the message to the recipient terminal, reply to the originator terminal that sent the message to the recipient terminal without disconnecting the communication between the answering machine service system and the recipient terminal Requesting a message; storing a message related to the answer transmitted from the receiver terminal in a storage unit; storing two or more messages transmitted from one or more sender terminals in the storage unit If the message has not been sent after storing the message related to the answer transmitted from the receiver terminal, the communication between the answering machine service system and the receiver terminal is disconnected. Transmitting the next message to the recipient terminal without request, and A step of sending a message, characterized in that to the execution.

[0016]

DETAILED DESCRIPTION OF THE INVENTION A sender terminal (30A or 5 in FIG. 1)
0A) and accumulate the message,
In an answering machine service system (10 in FIG. 1) for transmitting a corresponding message stored in response to a request from a receiver terminal (30B or 50B in FIG. 1), the message transmitted from the caller terminal is associated with each message. Means (111 in FIG. 1) for accumulating a caller number relating to the telephone number of the caller terminal in a storage unit (12 in FIG. 1), and after transmitting the message to the receiver terminal, the answering machine service system Means (113 in FIG. 1) for determining whether or not to make a call connection back to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication with the receiver terminal; Receiving the call-back connection request transmitted from the caller terminal, dialing the caller number associated with the message, and communicating with the caller terminal. Means (114 in FIG. 1) for communicatively connecting to a sender terminal, and when two or more messages transmitted from one or more sender terminals are stored in the storage unit, one message After the communication between the sender terminal and the receiver terminal is completed, if there is an unsent message, the next message is transmitted without disconnecting the communication between the answering machine service system and the receiver terminal. The provision of the means (112 in FIG. 1) for the transmission to the receiver terminal simplifies the operation of the message receiver for the return call connection.

In another embodiment of the present invention, each processing in the answering machine service system is realized by executing a program on a computer including the system. In this case, a recording medium (a magnetic disk such as a flexible disk or a hard disk, a magnetic tape, or a CD (compactdi) in which the program is recorded)
sk) -ROM, DVD (digital version)
The present invention is implemented by reading the program from an optical disk such as a T. disk, or a semiconductor memory) into the computer via a mechanical reading device and an interface of the recording medium, loading the program into a main memory, and executing the program. can do. Alternatively, the program may be transmitted to the computer from a storage device of another computer via a wired or wireless network medium and a communication interface, and the program may be installed in the computer, loaded into the main storage and executed. It may be.

[0018]

Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing a configuration of an answering machine service system according to one embodiment of the present invention. FIG.
FIG. 4 is a schematic diagram showing information association in a storage unit of the answering machine service system according to one embodiment of the present invention.

Referring to FIG. 1, an answering machine service system 10 includes an IP terminal 30 via an IP network 20.
A, 30B, and a fixed terminal 50 via a fixed network 40.
A, 50B. Answering Machine Service System 1
0 is the control unit 11, the storage unit 12, and the compression format conversion unit 1
3 and a path connection unit 14.

The control unit 11 includes a caller number storage unit 111
, A message transmitting means 112, a return call connection guide means 113, a return call connection means 114, a message request means 115, a message storage means 116, and a service guide means 117.

The caller number storing means 111 receives the call connection signal transmitted from the caller terminals 30 and 50 used by the message sender, and associates the call connection signal with the message stored in the storage unit 12 so as to correspond to the message. The caller numbers associated with the telephone numbers 30 and 50 are stored in the storage unit 12 (see FIG. 3).

The message transmission means 112 reproduces and transmits the corresponding message stored in the storage unit 12 in response to a request from the receiver terminals 30 and 50 used by the message receiver who is a subscriber of the service. Is given. For example, a corresponding message stored in response to a request from the recipient terminal 30, 50 is transmitted. When two or more messages transmitted from one or more sender terminals 30, 50 are stored in the storage unit 12, the sender terminals 30, 50 and the receiver terminals 30, 50 for one message are stored. When there is an unsent message after the communication with the terminal is completed, the next message is transmitted to the receiver terminals 30 and 50 without disconnecting the communication between the answering machine service system 10 and the receiver terminals 30 and 50. Let it. Further, when two or more messages transmitted from one or more sender terminals 30 and 50 are stored in the storage unit 12, after storing the message related to the reply transmitted from the receiver terminals 30 and 50, If there is an unsent message, the next message is transmitted to the receiver terminals 30 and 50 without disconnecting the communication between the answering machine service system 10 and the receiver terminals 30 and 50. Further, a message relating to the answer stored in response to the request from the sender terminals 30 and 50 is transmitted.

After transmitting the message to the receiver terminals 30 and 50, the return call connection guide means 113 transmits the message to the receiver terminals 30 and 50 without disconnecting the communication between the answering machine service system 10 and the receiver terminals 30 and 50. , 50 to determine whether or not to make a call connection back to the originator terminals 30, 50 that sent the message.

The return call connection means 114 receives the return call connection request transmitted from the receiver terminals 30 and 50, dials the caller number associated with the message that has just been transmitted, and returns the caller terminal 30, 50 and the receiver terminals 30 and 50 are communicably connected (hereinafter referred to as “return call connection”).

The message request means 115, when the caller terminals 30, 50 and the receiver terminals 30, 50 cannot be connected, when the answering machine service system 10 and the receiver terminal 3
0, 50 without breaking the communication between the receiver terminal 3
A caller terminal 30 that has sent a message to 0, 50,
Ask for a message to answer 50. Also, after transmitting the message to the receiver terminal, the caller terminal 30 that transmitted the message to the receiver terminals 30 and 50 without cutting off the communication between the answering machine service system 10 and the receiver terminals 30 and 50. , 50 is requested.

The message storage means 116 causes the storage unit 12 to store the voice message transmitted from the caller terminals 30 and 50. In addition, the message relating to the answer transmitted from the recipient terminals 30 and 50 is stored in the storage unit 12. Further, the message relating to the answer is transmitted to the sender terminal 3.
It is stored in the storage unit 12 in association with the messages transmitted from 0 and 50 (see FIG. 3).

The service guide means 117 controls a predetermined service flow. A guidance announcement relating to the number of received messages, the reception time, and guidance of a predetermined input operation is transmitted.

In accordance with an instruction from the control unit 11, the storage unit 12 stores the voice message and the caller ID transmitted from the terminals 30 and 50 in association with each other as shown in FIG. 3, and reproduces and transmits it. . In addition, the receiver terminal 3
In addition to notifying the caller terminal that the answering machine function is operating for 0 and 50, a guidance announcement for guiding the input of a message to the callee to the caller terminal is stored in advance.

The compression format conversion unit 13 converts the message transmitted from the sender terminal 30 into a format suitable for the storage unit 12, and stores the message in accordance with an instruction from the control unit 11.
Is converted into a compression format suitable for the connection destination IP terminal 30. Also, the compression method conversion unit 13
Performs copying of a voice packet transmitted and received at the time of the return call connection between the IP terminals 30A and 30B.

The path connection unit 14 sets a path between the time slot on the fixed terminal 50 side and the compression format conversion unit 13 at the time of the return call connection between the IP terminal 30 and the fixed terminal 50 according to an instruction from the control unit 11. With the fixed terminal 50
The path between the fixed terminal 50A and the fixed terminal 50B is set.

The IP network 20 is an information communication network compatible with the Internet protocol for connecting the answering machine service system 10 and the IP terminals 30A and 30B.

Each of the IP terminals 30A and 30B is a terminal compatible with the Internet protocol such as a portable telephone used by a sender or a receiver of a message.

The fixed network 40 is an information communication network such as a telephone line and an exchange.

The fixed terminals 50A and 50B are fixed terminals capable of making a telephone call, such as a home telephone used by the sender or receiver of the message.

Next, the operation of this embodiment will be described with reference to the drawings. FIG. 3 is a first flowchart schematically showing a service flow in the operation of the answering machine service system according to one embodiment of the present invention. FIG. 4 is a second flowchart schematically showing a service flow in the operation of the answering machine service system according to one embodiment of the present invention. FIG. 5 is a flowchart schematically showing a sequence in the operation of the answering machine service system according to one embodiment of the present invention. See FIG. 1 for the configuration of the system.

First, the service flow of this embodiment will be described. Here, it is assumed that the message from the sender terminal used by the message sender is already stored in the answering machine service system in the same manner as in the related art. It is also assumed that the telephone number of the caller from the caller terminal is also stored in association with the message.

Referring to FIG. 3, the answering machine service system receives a call connection signal transmitted from a receiver terminal used by a message receiver, and determines whether the receiver is a subscriber of the answering machine service. Confirm (Step A
1) If it is a subscriber, a connection completion signal is transmitted to the receiver terminal (step A2), and a response signal is transmitted to the receiver terminal (step A3). On the other hand, when the user is not a subscriber, a disconnection signal is transmitted to the receiver terminal, and a recovery signal from the receiver terminal is received.

Next, after sending the response signal, the answering machine service system sends an announcement notifying how many messages from the caller are stored to the receiver terminal (step A4), and the date and time for each message are sent. Sends an announcement indicating the time to the recipient terminal (step A
5) Reproduce the message from the sender relating to the date and time, and transmit the reproduced message to the recipient terminal (step A6).

After sending a message, the answering machine service system selects "1" to listen again to the message sent immediately before, "0" to delete it, and "2" to put it on hold. Is transmitted to the recipient terminal (step A7).

The receiver listens to the guidance announcement and inputs any number by PB, and the receiver terminal transmits the input number to the answering machine service system. The answering machine service system receives the number transmitted from the receiver terminal (step A).
8) If listening again for "1", proceed to step A5; if pending for "2", send an announcement to the receiver terminal indicating that the reservation has been made, proceed to step A9, and proceed to step A9.
In the case of the erasing according to the above, the process immediately proceeds to step A9.

Next, the answering machine service system checks whether or not the caller number associated with the telephone number of the sender terminal associated with the message is stored after replying to the handling of the message transmitted immediately before. (Step A
9) If the caller ID is stored, select "1" to call back to the sender of the message as to whether or not to call back, and select "#" otherwise. The announcement for guidance is transmitted to the receiver terminal (step A10).

The receiver listens to the guidance announcement and inputs any number by PB, and the receiver terminal transmits the input number to the answering machine service system. The answering machine service system receives the number transmitted from the receiver terminal (step A1).
1) When making a call related to "1", a call connection is made to a caller terminal associated with the message sender (step A1).
2) If the call related to "#" is not made, the process proceeds to step A13 without making a call connection to the caller terminal.

Next, when the call connection to the caller terminal is completed, the answering machine service system sets the transmission and reception of voice packets between the caller terminal and the receiver terminal (when both terminals are IP terminals). Then, communication between the caller terminal and the receiver terminal is started (step A12).

After the communication between the caller terminal and the receiver terminal is completed, the answering machine service system checks whether or not the next message exists (step A13). If there is, the process proceeds to step A5. If the message does not exist, an announcement to the effect that the message is over is sent to the recipient terminal. To listen to the message again, select "1". To end the message, select "Disconnect". The guidance announcement for guidance is transmitted to the receiver terminal (step A14). The receiver selects the disconnection or number by listening to the guidance announcement, and the receiver terminal transmits the disconnection or the number to the answering machine service system.

When the answering machine service system receives the disconnection or the number (step A15), the process proceeds to step A4 in the case of reproduction of the number "1", and in the case of "disconnection", sends a restoration signal to the receiver terminal. Transmit (step A16) and end.

As described above, the connection between the receiver terminal and the sender terminal is not limited to the IP terminal-IP terminal as shown in FIG. 1, but the fixed terminal-fixed terminal, IP terminal-fixed terminal, fixed terminal- An IP terminal can also be connected.

Next, another embodiment of the present invention will be described.

In the answering machine service system of this embodiment, it is assumed that the message sender is also a subscriber of this service. Here, instead of returning the message from the message receiver to the message sender and making a call, the reply of the receiver to the message is stored.

For example, an answering machine service system includes:
After playing back the message from the caller at the request of the receiver, when making a call back to the caller terminal, if the caller has activated the answering machine function, the reply to the caller's message will be sent to the receiver. And the reply sent from the receiver terminal is stored. At this time, the telephone number of the receiver terminal is stored in association with the reply at the same time when the reply is stored. When the caller's request sends the accumulated reply of the receiver to the caller's terminal, and the caller who hears the reply immediately talks with the replyee, the caller can make a one-touch return call connection. Instruct the answering machine service system to connect to the receiver terminal if it can be connected.

Even if the message receiver listens to the message and wants to talk to the caller, he or she may not be able to talk if the caller is absent. It is.

When the reply of the receiver is stored, since the message by the voice of the message sender is stored as data, it is possible to store the data in association with the reply of the receiver (FIG. 3). reference). This allows the caller to listen to the recipient's answer and to hear the self-issued message associated with this answer. In other words, even if one sender sends a plurality of messages to one recipient, the sender can confirm which message the user has sent to reply to the message.

[0052]

According to the present invention, the following effects can be obtained.

The first effect is that the operation of the message receiver for talking with the message sender is simple.
The reason is that, after the answering machine service ended, the call was once disconnected and the call was made to the message recorder.
This is because a conversation can be made with the message recorder only by PB input during the answering machine service.

The second effect is that processing can be performed for each message. The reason is that when the return call connection is terminated, the connection with the connected subscriber can be disconnected only by the PB input, and the next answering message can be reproduced. As a result, when a plurality of messages are stored, it is possible to save the trouble of storing the message and the storage subscriber for each message and connecting later.

[Brief description of the drawings]

FIG. 1 is a block diagram schematically showing a configuration of an answering machine service system according to an embodiment of the present invention.

FIG. 2 is a schematic diagram showing information association in a storage unit of the answering machine service system according to one embodiment of the present invention.

FIG. 3 is a first flowchart schematically showing a service flow in the operation of the answering machine service system according to one embodiment of the present invention.

FIG. 4 is a second flowchart schematically showing a service flow in the operation of the answering machine service system according to one embodiment of the present invention;

FIG. 5 is a flowchart schematically showing a sequence in an operation of the answering machine service system according to one embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 10 Answering machine service system 11 Control unit 111 Caller number storage means 112 Message transmission means 113 Return call connection guidance means 114 Return call connection means 115 Message request means 116 Message storage means 117 Service guide means 12 Storage unit 13 Compression method conversion unit 14 Path connection unit 20 IP network 30A, 30B IP terminal 40 Fixed network 50A, 50B Fixed terminal

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04M 3/533 H04M 3/533 H04Q 7/38 H04B 7/26 109L

Claims (17)

[Claims] 1. An answering machine service system for storing a message transmitted from a caller terminal and transmitting a corresponding message stored in response to a request from a receiver terminal, wherein each message transmitted from the caller terminal is provided. Means for accumulating a caller number relating to the telephone number of the caller terminal in a storage section in association with, after transmitting the message to the receiver terminal, a communication between the answering machine service system and the receiver terminal Means for determining whether to make a return call connection to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication; and receiving the return call connection request transmitted from the receiver terminal. Dialing the caller number associated with the message to allow communication between the caller terminal and the receiver terminal. Means for connecting to one or more of the sender terminals, and when two or more messages sent from the sender terminal are stored in the storage unit, the communication between the sender terminal and the receiver terminal for one message Means for transmitting the next message to the recipient terminal without disconnecting the communication between the answering machine service system and the recipient terminal if there is an unsent message after the communication is completed. An answering machine service system characterized by the following. 2. The answering machine service system according to claim 1, wherein said return call connection request transmitted from said receiver terminal is a predetermined PB signal inputted by one-touch at said receiver terminal. . 3. When the caller terminal and the receiver terminal cannot be connected, the message is sent to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal. Means for requesting a message to reply to the originating sender terminal; means for accumulating a message relating to the response transmitted from the receiver terminal in a storage unit; and means for transmitting from one or more of the sender terminals. When two or more messages are stored in the storage unit, after storing the message related to the answer transmitted from the receiver terminal, if there is an unsent message, the answering machine service system and the receiver Means for transmitting the next message to the receiver terminal without disconnecting communication with the terminal, and by a request from the sender terminal Voice mail service system according to claim 1 or 2, characterized in that it comprises a means for transmitting a message according to the serial reply, the. 4. An answering machine service system for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from the receiver terminal, wherein the message is transmitted to the receiver terminal. Means for requesting a message to reply to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal; and the receiver terminal. Means for accumulating a message related to the reply transmitted from the storage unit, and when two or more messages transmitted from one or more sender terminals are accumulated in the storage unit, the receiver terminal If there are unsent messages after storing the messages related to the answer sent from the answering machine, Means for transmitting the next message to the receiver terminal without disconnecting the communication between the service system and the receiver terminal, and means for transmitting a message related to the answer in response to a request from the sender terminal, An answering machine service system characterized by comprising: 5. The answering machine according to claim 4, wherein said means for storing the message related to the answer in the storage unit stores the message related to the answer in association with a message transmitted from the sender terminal. Telephone service system. 6. The sender terminal and / or the receiver terminal is an IP terminal, and converts a compression method of a signal related to a message transmitted from the IP terminal into a method corresponding to the storage unit. The answering machine service system according to any one of claims 1 to 5, further comprising a conversion unit that converts a compression method of a signal relating to a message transmitted from the storage unit to a method corresponding to the IP terminal. . 7. The answering machine service system according to claim 1, wherein said caller terminal and / or said receiver terminal are fixed terminals. 8. An answering machine service method for storing a message transmitted from a caller terminal and transmitting a corresponding message stored in response to a request from a receiver terminal, wherein each message transmitted from the caller terminal is provided. Storing a caller number pertaining to the telephone number of the caller terminal in a storage unit in association with, after transmitting the message to the receiver terminal, between the answering machine service system and the receiver terminal Requesting whether or not to make a return call connection to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication; and receiving the return call connection request transmitted from the receiver terminal. Dialing the caller number pertaining to the message, so that the caller terminal and the receiver terminal can communicate with each other. Communication between the sender terminal and the receiver terminal for one message when two or more messages transmitted from one or more sender terminals are stored in the storage unit. After completion of, if there is an unsent message, transmitting the next message to the recipient terminal without disconnecting the communication between the answering machine service system and the recipient terminal. An answering machine service method characterized by the following. 9. The answering machine service method according to claim 8, wherein said return call connection request transmitted from said receiver terminal is a predetermined PB signal inputted by one-touch at said receiver terminal. . 10. When the caller terminal and the receiver terminal cannot be connected, the message is sent to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal. Requesting a message to reply to the transmitted sender terminal; storing the message related to the reply transmitted from the receiver terminal in a storage unit; and transmitting the message from one or more of the sender terminals. When two or more messages are stored in the storage unit, after storing the message related to the answer transmitted from the receiver terminal, if there is an unsent message, the answering machine service system and the receiver Transmitting the next message to the receiver terminal without disconnecting communication with the terminal; and Voice mail service method according to claim 8 or 9, wherein the containing, a step of transmitting a message according to the reply. 11. An answering machine service method for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from the receiver terminal, wherein the message is transmitted to the receiver terminal. Requesting a message to reply to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal; and Accumulating a message related to the answer transmitted from the storage unit; and when two or more messages transmitted from one or more sender terminals are accumulated in the storage unit, the receiver terminal If there are unsent messages after storing the messages related to the answer sent from the answering machine Transmitting the next message to the receiver terminal without disconnecting the communication between the service system and the receiver terminal, and transmitting the message related to the answer in response to a request from the sender terminal. An answering machine service method characterized by including. 12. The answering machine according to claim 11, wherein, in the step of storing the message related to the answer in the storage unit, the message related to the answer is stored in association with the message transmitted from the sender terminal. Phone service method. 13. An answering machine service program for storing a message transmitted from a caller terminal and transmitting a corresponding message stored in response to a request from a receiver terminal, wherein each message transmitted from the caller terminal is provided. Storing in a storage unit a caller number associated with the telephone number of the caller terminal, and transmitting the message to the receiver terminal, and then transmitting the message between the answering machine service system and the receiver terminal. Requesting whether or not a call back connection is made to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication; and receiving the call back connection request transmitted from the receiver terminal. Dialing a caller number associated with the message, and Communicatively connecting a terminal to the terminal; and if two or more messages transmitted from one or more of the sender terminals are stored in the storage unit, the sender terminal for one message and the If there is an unsent message after the communication with the receiver terminal is completed, the next message is transmitted to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal. An answering machine service program, characterized by causing the user to execute the steps. 14. The method according to claim 1, wherein the request for the return call connection transmitted from the receiver terminal is a predetermined PB signal inputted by one-touch at the receiver terminal.
Answering machine service program described in 3. 15. When the caller terminal and the receiver terminal cannot be connected, the message is sent to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal. Requesting a message to reply to the originating sender terminal; storing a message related to the response transmitted from the receiver terminal in a storage unit; and transmitting the message from one or more of the sender terminals. When two or more messages are stored in the storage unit, after storing the message related to the answer transmitted from the receiver terminal, if there is an unsent message, the answering machine service system and the receiver Transmitting the next message to the receiver terminal without disconnecting communication with the terminal; and Required by claim 13 or 14 Voice Mail Service program, wherein the executing the a step of transmitting a message according to the response. 16. An answering machine service program for storing a message transmitted from a sender terminal and transmitting a corresponding message stored in response to a request from the receiver terminal, wherein the message is transmitted to the receiver terminal. Requesting a message to reply to the sender terminal that transmitted the message to the receiver terminal without disconnecting communication between the answering machine service system and the receiver terminal; and Accumulating a message related to the reply transmitted from the storage unit; and when two or more messages transmitted from one or more sender terminals are accumulated in the storage unit, the receiver terminal If there are unsent messages after accumulating the messages related to the reply sent from Transmitting the next message to the receiver terminal without disconnecting the communication between the answering machine service system and the receiver terminal, and transmitting the message related to the answer in response to a request from the sender terminal And a step of executing the answering machine service program. 17. The answering machine according to claim 16, wherein, in the step of storing the message related to the answer in the storage unit, the message related to the answer is stored in association with a message transmitted from the sender terminal. Telephone service program.