JPH0622042A - Non-response call information reporting system - Google Patents

Abstract

PURPOSE:To speedily make a phone call to a call originating subscriber terminal in recorded information with simple operation by recording information such as the call incoming time, caller number, call incoming state and message of an incoming call from this call originating subscriber terminal for each call incoming subscriber in the case of busy/non-response. CONSTITUTION:A non-response call information recording memory 4 in a subscriber data memory 3 is provided with a subscriber data area 3 for recording the respective kinds of information such as the call incoming time, caller number, call incoming state and a message when the call incoming subscriber is busy/absent, and the message from a call originating subscriber terminal 5 to a call incoming subscriber terminal 6 is recorded based on the number dialed by a push button (PB.) This non-response call information recording memory 4 is read out of the call incoming subscriber terminal 6 and heard by an announce device 8 and further, dialing to the call originating subscriber terminal 5 is performed under the control of a dialer 20.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an unanswered call information notification system for recording information of an incoming call when a subscriber is busy or out of office.

[0002]

2. Description of the Related Art Recently, a telephone answering machine has a non-answered call information recording memory. This non-answered call information recording memory is provided with recording fields for each of the incoming time, the calling number, the incoming state, the calling party, and the message to the called party,
Incoming call information when there is no response / busy is automatically recorded in each of the recording fields. Then, the recorded content is notified to the subscriber when the subscriber dials the access code.

[0003]

In the conventional unanswered call information notification system described above, when the called subscriber wants to dial the calling subscriber recorded in the unanswered call information recording memory, the reproduction of the recorded message is completed. That is, there is a problem that it is necessary to fully dial the other party's number again after listening to all.

The present invention solves the above problems in the prior art. When the called subscriber is busy / no answer, an incoming call is received from the calling subscriber terminal for each called subscriber. The purpose is to provide a no-answer call information notification method that can record time, caller ID, incoming call status, and message information, and can make a quick call to the calling subscriber terminal in the recorded information by a simple operation. To do.

[0005]

In order to achieve the above object, the non-answering call information notification system of the present invention is provided in a telephone exchange, and the incoming call information for each subscriber and the originating subscriber terminal to the receiving subscriber are provided. A non-answer call information recording means for recording message information to a terminal, a call information writing means for writing incoming call information and a message to the non-answer call information recording means, and a call from a subscriber terminal connected to a telephone exchange. Record information read notifying means for reading the record information of the unanswered call information recording means and notifying the record information to the subscriber terminal;
After the receiving subscriber terminal confirms the message in the unanswered call information recording means, selecting means for selecting dialing of the message to the calling subscriber terminal or reading of the information record from the next calling subscriber terminal; When the dialing to the calling subscriber terminal is selected by the means, a dialing means for reading the calling party number corresponding to the calling subscriber terminal from the non-answered call information recording means and dialing the dialed number is provided. And, if necessary, in the unanswered call information recording means,
Records the incoming call time of each subscriber's incoming call information, the calling number, the incoming call status when there is no answer to the incoming call of the busy call and the call for a certain period of time, and the message information from the calling subscriber terminal to the incoming subscriber terminal. A subscriber data memory is provided.

[0006]

According to the no-answer call information notification system of the present invention having the above-mentioned configuration, when the called subscriber terminal confirms the message which is the record information and then dials the calling subscriber terminal of this message, the calling subscriber terminal The caller number corresponding to the caller's terminal is read out from the unanswered call information recording means and dialed. As a result, when the called subscriber is busy / no answer, the arrival time of the incoming call from the calling subscriber terminal, the calling party number, the incoming state, and the message information are recorded for each called subscriber. It is possible to quickly make a call to the calling subscriber terminal in this recorded information by a simple operation.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, an embodiment of the no-answer call information notification system of the present invention will be described with reference to the drawings. FIG. 1 shows the configuration of the embodiment. In FIG. 1, in this example, a call information control unit 2 and a subscriber data memory 3 are provided in an exchange 1, and an unanswered call information recording memory 4 is provided in the subscriber data memory 3.

A large number of push button (PB) type outgoing subscriber terminals 5 and a large number of incoming subscriber terminals 6 are connected to the exchange 1. Further, in the exchange 1, an announcement device 8, a busy / no-answer detection unit 10 provided in the call information control unit 2, and a no-answer call information writing control unit 11 are provided.
, The unanswered call information read control unit 12, the announcement device control unit 13 and the message control unit 14 in the call information control unit 2, the announcement device 15, and the PB receiver (PB receiver).
REC) 16 and unanswered call information dial selection control unit 17
A PB receiver (PB REC) 18, a dial control unit 19 provided in the call information control unit 2, and a dial device 20 are provided.

FIG. 2 shows the recording area in the unanswered call information recording memory 4 in detail. The non-answered call information recording memory 4 is provided with a subscriber data area 3 for recording each information of the arrival time, the originator number, the arrival state and the message for each of a large number of originating subscriber terminals 5.
The unanswered call information recording memory 4 of the subscriber data memory 3
A recording area for an arrival time column 41 of an incoming call, a calling party number column 42 from the calling subscriber to the called subscriber, an incoming call status column 43, and a message column 44 is provided so that a plurality of these information can be stored. Has become. For example, the incoming time column 41
Indicates the date and time, “AUG, 21 16: 4.
3 1991 and AUG, 21 16:50 199.
The information of "1" is recorded, and the telephone number "03 0000 4321 and 03 000" is stored in the sender number column 42.
06543 ”is recorded. Incoming call status column 4
3 includes "Busy and No Answer.
(No response) information is recorded, and message field 4
The information of "[1] Call again later, [2] I want a call back" is recorded in No. 4.

Next, the operation of the unanswered call information notification system of this configuration will be described. First, the writing of information to the unanswered call information recording memory 4 when the incoming call is unanswered will be described. Here, it is assumed that an incoming call 7 from the originating subscriber terminal 5 to the terminating subscriber terminal 6 occurs. In the call information control unit 2 in the exchange 1, the busy / non-response detection unit 1 determines that the incoming call 7 is busy or not answered by the called subscriber terminal 6 for a certain period of time.
Detect with 0. The call information control unit 2 activates the non-answer call information writing control unit 11 by inputting the incoming time, the calling subscriber number, and the busy / non-answering incoming state information at this time. The unanswered call information writing control unit 11 writes the input information to the unanswered call information recording memory 4 in the subscriber data memory 3.

After writing the information, the message controller 1
4 is activated, and the calling subscriber terminal 5 announces the announcement device 15
From the message "I can't answer right now. If you want to call back later, please enter the push button (PB dial) [1], and if you want us to call you back, please enter [2]." . When a message selected by the calling subscriber terminal 5 is input from the push button (PB dial), the PB receiver 16 in the exchange 1 receives the message,
After the number [1] or [2] is converted into predetermined data, it is recorded in the message column 44 in the non-answer call information recording memory 4 through the non-answer call information writing control unit 11.

Next, a description will be given of a processing procedure in which the called-side subscriber dials the access code to hear the contents of the non-answered call information recording memory 4, and dials only to the other party who wants to redial.

When the terminating subscriber terminal 6 dials a predetermined access code, the call information control section 2 detects this and the unanswered call information read-out control section 12 is sent to the unanswered call in the subscriber data memory 3. A request is made to read the recorded information from the information recording memory 4. In the call information control unit 2, the announcement device 8 is connected to the incoming subscriber terminal 6 dialed with the access code after this, and the arrival time column of the incoming call read from the unanswered call information recording memory 4 under the control of the announcement device 8. 41, the record information recorded in the caller number column 42, the call reception state column 43, and the message column 44 from the calling subscriber to the called subscriber is notified to the called subscriber terminal 6.

At this time, the announcement device control unit 13 converts the announcement content "If the information recorded in the message field 44 is [1], call again later, and if it is [2], please call back." After this, "If you want to make a call back, dial [1], and if you want to hear the next call information, please dial [2]." Is notified, and the no-answer call information dial selection control unit 17 requests input. When the operation is performed and the operation of the receiving subscriber terminal 6 is selected, that is, [1] or [2] is input from the push button (PB dial), the PB receiver 18 in the exchange 1 receives it. And
After converting the number [1] or [2] into the predetermined data, the non-answering call information dial selection control unit 17 reads the non-responding call information when "I want to call back" is selected in [1]. The non-answered call information dial selection control unit 17 is activated through the control unit 12, and the dial device 20 is connected to the called subscriber terminal 6 under the control of the dial control device 19.
An outgoing call 21 is generated to the outgoing subscriber terminal 5 read from the non-answered call information recording memory 4.

When [2] "I want to hear the next call information" is selected by the push button (PB dial), the non-answered call information read control unit 12 is activated and the next information is recorded. Unanswered call information recording memory 4 for subscriber data
Read from.

[0016]

As described above, according to the non-answered call information notification system of the present invention, when the called subscriber terminal confirms the message which is the record information and then dials the message to the calling subscriber terminal, Since the caller number corresponding to the calling subscriber terminal is read from the non-answered call information recording means and dialed, when the called subscriber is busy / not answered, the call is sent to each called subscriber. The effect that the arrival time of the incoming call from the subscriber terminal, the caller number, the incoming state and the message information is recorded and that the calling subscriber terminal in this recorded information can be quickly called by a simple operation. Have.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration and processing contents in an embodiment of an unanswered call information notification system of the present invention.

FIG. 2 is a diagram showing a recording area of an unanswered call information recording memory in a subscriber data memory, which is used for explaining an embodiment.

[Explanation of symbols]

 1 Switch 2 Call Information Control Unit 3 Subscriber Data Memory 4 No Answer Call Information Recording Memory 5 Originating Subscriber Terminal 6 Receiving Subscriber Terminal 8 Announcer 10 Busy / No Answer Detecting Unit 11 No Answer Call Information Writing Control Unit 12 No Answering call information read control unit 13 Announcement device control unit 14 Message control unit 15 Announcement device 16, 18 PB receiver (PB REC) 17 No answer call information dial selection control unit 19 Dial control unit 20 Dial device 41 Incoming time field 42 Caller Number field 43 Incoming status field 44 Message field

Claims (2)

[Claims] 1. An unanswered call information recording means, provided in a telephone exchange, for recording incoming call information for each subscriber and message information from a calling subscriber terminal to a receiving subscriber terminal, and the incoming call information and the message. Is written in the unanswered call information recording means, and the recorded information of the unanswered call information recording means is read by calling from the subscriber terminal connected to the telephone exchange, and the recorded information is read by the subscriber terminal. And the information from the next calling subscriber terminal after dialing this message to the calling subscriber terminal after confirming the message in the above-mentioned unanswered call information recording means When the dialing to the calling subscriber terminal is selected by the selecting means for selecting the reading of the record, the calling corresponding to the calling subscriber terminal is selected. Unanswered call information notification method that the number is read from the non-response call information recording means in which characterized in that and a dial means for dialing. 2. The unanswered call information recording means stores the arrival time of the incoming call information for each subscriber, the originating number, the incoming state when there is no answer to the incoming call of a busy or a fixed time call, and the originating subscriber. 2. The unanswered call information notification system according to claim 1, further comprising a subscriber data memory for recording information of a message from the terminal to the terminating subscriber terminal.