JPH0589314A - Information management system in restaurant - Google Patents

Abstract

PURPOSE:To reduce the burden of the headman of a store or employers, etc., and simultaneously, to offer correct and quick service to a guest in an information management system in a restaurant. CONSTITUTION:A restaurant printer 3 is provided with a function to print the slip number of a slip by a code. An ordering controller 4 detects order time and cooking end time by reading the slip number from the slip, and a restaurant computer 5 calculates the serving time and the mean serving time of food and drink on the basis of these times. The serving time is displayed on the LCD display part of a handy terminal 1 through the ordering controller 4 and a transferring station 2. The mean serving time is displayed on an LSD display part installed in the store. Besides, the automatic call of a receptionist and the automatic account of a charge are made possible respectively by reading the slip number after the cooking and by reading the slip number at the time of the account.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management system in restaurants such as family restaurants.

[0002]

2. Description of the Related Art In an information management system in a family restaurant or the like, usually, each customer who provides services to a customer inputs information such as food and drink ordered by the customer, that is, order information through a handy terminal. , The order information is sent to the ordering controller in the store.

In the ordering controller, the order information or the fee information is printed on a voucher by a restaurant printer and output. At that time, the normal slip number is printed on the slip together with the order information in the form of letters and numbers. Also,
The order information and the slip number are sent from the ordering controller to the restaurant computer 5, and the restaurant computer 5 stores the order information in correspondence with the slip number.

On the other hand, in the kitchen, the cook looks at the voucher output from the restaurant printer and prepares food and drink according to the order, and the customer receives the service to other customers while cooking. To do. Then, after all the food and drinks of the customer are cooked, for example, the cook or the like inputs the slip number printed on the slip with the keyboard and sends a call signal to the handy terminal of the customer who made the slip output, Call the customer of the dish through the handy terminal.

[0005] The customer takes the food and drink after cooking together with the bill to the table of the customer. After the customer eats and drinks, the customer usually goes to the accounting place with a register for the slip placed on the table and accounts for the food and drink. The accounting is usually performed by the customer or a person specializing in accounting inputting the slip number of the slip at the register with the keyboard.
That is, when the slip number is entered in the register, the order information and the charge information corresponding to the slip number are sent from the restaurant computer and automatically calculated by the information.

As described above, in the information management system in a family restaurant or the like, most of the work is automatically performed by inputting the slip number printed on the slip with the keyboard.

[0007]

However, the conventional information management system in a restaurant has the following problems.

(1) The food and drink provision time, that is, the elapsed time after the customer's order until the food and drink cooked in the kitchen reaches the customer's table is determined by the customer's customer service or the state in the store. Since the judgment was roughly made based on the experience of the store manager and others who were observing, the customer could not grasp the exact food and drink provision time.

(2) The average of the food and drink provision time, that is, the average food and drink provision time is not automatically calculated, and it was judged based on the experience of the store manager or the like. The staff member cannot recognize the exact food and drink serving time. This is a problem, especially during crowds during lunch and dinner.

(3) Since the customer's customer's customer's customer's customer's customer's customer's customer's customer's customer's customer's customer's customer's attendance was called after cooking in the kitchen, this operation is troublesome and an erroneous operation sometimes occurs.

(4) At the time of accounting after eating and drinking, the slip number of the slip must be entered with the keyboard, which is very troublesome. In addition, calculation errors often occur due to incorrect input.

Therefore, in the conventional information management system, due to each of the above-mentioned problems, there is a problem that a store manager, an employee, and the like have a heavy burden and cannot provide accurate and prompt service to customers.

Therefore, the present invention has been made in view of such problems, and calculates the food and drink serving time, calculates and informs the average food and drink serving time, and automatically calls a customer after cooking, It is an object of the present invention to provide an information management system in a restaurant, which reduces the burden on the store manager, employees, etc. by automatic accounting of food and drink charges and enables accurate and prompt service to customers.

[0014]

In order to achieve the above object, in the invention according to claim 1, when a customer orders food and drink,
In the information management system in the restaurant where the customer inputs the order information through the handy terminal and processes the order information, an order for detecting the order time ordered by the customer based on the input of the order information from the handy terminal. Time detection means, a slip number printing means for printing the slip number by a code on the slip on which the order information from the handy terminal is printed, and a slip number printing means for printing the food and drink when the food and drink have been cooked. The cooking end time detecting means for detecting the cooking end time of food and drink corresponding to the slip number by reading the slip number of the slip, the order time detected by the order time detecting means, and the cooking end. Based on the cooking end time detected by the time detection means,
Food and drink provision time calculating means for calculating the food and drink provision time to the customer.

In order to achieve the above object, in the invention according to claim 2, in the information management system in the restaurant according to claim 1, the food and drink providing time calculated by the food and drink providing time calculating means is stored. Food and drink providing time storage means, an average food and drink providing time calculating means for calculating an average food and drink providing time of food and drink based on a plurality of food and drink providing times stored in the food and drink providing time storage means, and the above average time An average food and drink provision time display means for displaying the average food and drink provision time from the calculation means in the restaurant.

In order to achieve the above object, according to the invention of claim 3, when a customer orders food and drink, the customer inputs the order information through a handy terminal to process the order information. In the information management system in, a slip number printing means for printing a slip number on a slip on which the order information is printed, and a code printed by the slip number printing means when cooking of the food and drink is completed. Voucher number reading means for reading the voucher number, calling signal transmitting means for sending a calling signal to the handy terminal on which the voucher of the voucher number is printed based on the voucher number read by the voucher number reading means, and the handy terminal The hand-held device is provided with a call signal transmitted by the call-signal transmitting means. Characterized by comprising a call informing means for informing that a call to the Terminal of customer's, the.

In order to achieve the above object, according to the invention of claim 4, when a customer orders food and drink, the customer inputs the order information through a handy terminal to process the order information. In the information management system in, the slip number printing means for printing the slip number by a code on the slip on which the order information is printed, and the order information from the handy terminal are put in the slip number printed by the slip number printing means. Correspondingly stored order information storage means, and at the time of accounting after eating and drinking, read the slip number of the slip from the code printed by the slip number printing means, and read the order information corresponding to this slip number from the order storage means. And a charge calculation means for calculating a charge for food and drink ordered by the customer.

[0018]

According to the first aspect of the invention, the food / drink serving time calculating means calculates the order time detected by the order time detecting means and the cooking end time detected by the cooking end time detecting means Calculate the provision time.
At that time, the order time is detected based on the input of the order information from the handy terminal, and the cooking end time is determined by the cooking end time detecting means by reading the slip number of the slip from the code printed on the slip by the slip number printing means. Be seen.

In the invention according to claim 2, the provision time storage means stores the provision time of the food and drink calculated by the provision time calculation means according to claim 1, and a plurality of provision times stored in the provision time storage means. Based on the above, the average providing time calculating means calculates the average providing time of the food and drink, and the average providing time is displayed in the store by the average time displaying means.

According to the third aspect of the present invention, when cooking of food and drink is completed, the slip number reading means reads the slip number from the code printed by the slip number printing means, and the calling signal transmitting means is based on the slip number. , The call signal is transmitted to the handy terminal on which the slip of this slip number is printed. In the handy terminal, the call notifying means receives the call signal and notifies the customer who carries the handy terminal that there is a call.

In the invention according to claim 4, the slip number printing means prints the slip number on the slip by a code, and the order information storage means stores the order information from the handy terminal in association with the printed slip number. At the time of accounting after eating and drinking, the charge calculation unit reads the slip number of the slip from the code printed on the slip, reads the order information corresponding to this slip number from the order storage unit, and calculates the charge of the food and drink ordered by the customer. calculate.

[0022]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of an information management system in a restaurant according to the invention described in each claim will be described below with reference to the drawings.

FIG. 1 shows the configuration of the entire information management system.

This system comprises a plurality of handy terminals 1, a transfer station 2, a restaurant printer 3, an ordering controller 4, a restaurant computer 5, a kitchen controller 6, a display terminal 7, a food storage 8, a register 9, and a card. Compound terminal 1
0 and an ISDN line connection digital service unit (hereinafter referred to as DSU) 11 are connected mainly to the restaurant computer 5.

The handy terminal 1 is used by being carried by a customer who directly services the customer, and the contents and number of food and drink ordered by the customer with the ordering controller 3 via the transfer station 2. It is configured such that order information such as the above and other various information can be bidirectionally communicated by a wireless method. The terminal 1 also has an LCD display unit (FIG. 2) that can display various information and messages in Chinese characters and numbers.
(See) is provided.

The restaurant printer 3 is provided in the kitchen or in the vicinity of the kitchen, etc., and outputs a slip for each customer in response to a command from the ordering controller 4, which will be described later. It is configured to print order information, fee information, and the like, and to print a slip number, which will be described later, by numbers and bar codes.

The ordering controller 4 collects the order information and the charge information from each handy terminal 1 via the transfer station 2 for each customer, and normally determines a continuous slip number for each slip of the customer to determine the restaurant number. The printer 3 outputs the order information, the charge information, and the slip printed with the bar-coded slip number, and
The order information, the charge information, and the slip number are sent to the restaurant controller 5 and the register 9. In addition, the charge information is the ordering controller 4
It is also possible that the restaurant computer 5 is not set in advance, but is set in the restaurant computer 5 in advance, and is transferred from the restaurant computer 5 to the ordering controller 4 when a slip is output.

The restaurant computer 5 centrally manages and controls the entire system. In particular,
By sequentially inputting order information, charge information and slip number from the ordering controller 3, the order information is transferred to the kitchen controller 6 and the register 9, and the order information is stored in association with the slip number.
Calculation of food and drink serving time and food and drink average serving time, which will be described later, real-time management of foodstuff storage by remote reporting of inventory information and operation information from kitchen controller 6, remote maintenance of kitchen equipment, and DSU1
1 Communication with the head office via ISDN line, display of communication information, download of electronic manual from the head office,
Download when changing the menu. Therefore, the restaurant computer 5 has a central processing unit (hereinafter,
CPU), a memory (not shown) in which an application program for causing the CPU to execute the above processes is stored, a disk for storing the above information from each of the terminals 4, 6 and 9 as a file, and A display and the like are provided. ..

The kitchen controller 6 displays the information on the display terminal 7 according to the order information from the kitchen controller 6 via the restaurant computer 5,
In addition to controlling various kitchen equipment such as managing the remaining amount of food in the food supply unit 8, and performing remote maintenance of various kitchen equipment, inventory information in the food supply warehouse 8 and operating information of the kitchen equipment are stored in the restaurant computer 5 in real time. It is configured to be sent by.

The display terminal 7 is provided in the kitchen and displays various information such as order information for the cook under the control of the kitchen controller 6.

The foodstuff replenishment store 8 stores each foodstuff in each compartment and sends the storage status such as the remaining amount of each foodstuff to the kitchen controller 6.

The register 9 is a restaurant computer 5
Also, it is connected to the host computer of the head office via the DSU 11 and functions as a POS terminal. Also, the order information and the charge information from the ordering controller 4 or the restaurant computer 5 and the accounting information from the card composite terminal 10 can be input. In other words, the register 9 has various function keys such as a numeric keypad and a display unit for displaying order information and the like. A bar code scanner (also referred to as a bar code reader) that reads the slip number, a CPU that accesses the ordering controller 4 or the restaurant computer 5 based on the read slip number, reads the order information and the charge information, and executes the charge accounting processing, A program memory in which a program for causing the CPU to execute the accounting process is stored, and calculation /
A data memory or the like for storing processing results and the like is provided.

The card composite terminal 10 is connected to the register 9 and enables payment by various credit cards, point cards, change cards and the like.

In this system, an automatic payment machine (ATM / CD) 12 is provided so that various credit carts such as a bank system, a credit sales system, and a distribution system can be used. Via the DSU 11 are connected to the above-mentioned business networks.

FIG. 2 is a block diagram showing the characteristic functions of the main part of this system.

That is, the LCD of the handy terminal 1
The display unit 1a displays call notification and food / drink service time display, restaurant printer 2 prints slip number, ordering controller 4 detects order time, cooking end time detection and call signal transmission, and restaurant computer 5 calculates food service time. , Storage of provision time, calculation of average provision time and storage of order information, bar code scanners 41 and 91 read slip number, LCD connected to restaurant computer 5
The display unit 51 has an average submission time display, and the register 9 has a charge calculation function.

FIG. 3 shows an example of a slip used in this system. In this figure, a slip number is printed on the upper right of the slip 21 by a numeral and a barcode 22. In addition, although not shown, order information, charges, etc. ordered by the customer are printed.

Next, referring to the flow chart shown in FIG. 4, the processing of the system constructed as described above will be described with reference to FIGS.
Will be described.

First, when an order for a certain customer (N-th) is entered, the customer's customer enters the order information through the handy terminal 1 (step 100). Then, the order information is handy terminal 1 in real time.
From the transfer station 2 to the ordering controller 4.

The ordering controller 4 receives the order information and detects the received current time as the order time of the Nth customer (step 110).
The order information, the charge information, and the slip number N of the slip are sent to the restaurant printer 2.

As shown in FIG. 3, the restaurant printer 2 prints the voucher number N on the voucher by numbers and bar codes (see FIG. 3), and also prints order information and fee information by characters and numbers for output. (Step 120).

This voucher is received by a cook or the like in the kitchen. The cook cooks the ordered dishes according to the slip, and prepares for each slip, that is, for each customer. The cooking method and the like of the dishes are usually displayed on the display terminal 7 from the kitchen controller 6, and the ordered dishes are cooked accordingly (see FIG. 1).

When all the dishes for the Nth customer are prepared, the cook can carry the dishes to the table of the Nth customer. For example, the cook can use the barcode of the slip of the Nth customer. Bar code scanner 41 (see Figure 2)
To read (step 130 "Yes").

The bar code is converted into a slip number and read, and the read slip number N is sent to the ordering controller 4. At that time, the food and drink provision time for the Nth customer is calculated based on the reading time of the slip number N (step 140). This is easily calculated by obtaining the difference between the reading time when the Nth customer's slip was read and the order time.

At the same time, since the handy terminal 1 that has output this slip is known based on this slip number N, a calling signal and calculation are made from the ordering controller 4 to the handy terminal 1 corresponding to this slip number N. Food and drink service time is sent (Step 1
50).

Then, the customer of the Nth customer carrying the handy terminal 1 was called by the kitchen to carry the food and drink to the table of the Nth customer, and The meal display time for the second customer is displayed on the LCD display section 1a of the handy terminal 1.
(See FIG. 2).

Therefore, after cooking, the customer can be called only by reading the bar code of the slip on the bar code 41. Therefore, there is no need to input the slip number with the keyboard to call the customer, and the customer can be called. Is easy, and no erroneous operation occurs.

Further, since the waiter recognizes the food and drink providing time of the customer by the handy terminal 1, that is, the elapsed time until the food and drink ordered by the customer reaches the table of the customer after the customer's order, the store manager, etc. It is possible to know the exact time as compared with the conventional case where the judgment is roughly made based on experience and the like, and it becomes possible to provide a fine and accurate service or response to the customer.

By the way, after calling the customer, the restaurant computer 5 adds the food and drink provision time for the Nth customer to a list or file created as a database in the disk or the like of the computer 5. It is stored (step 160). With this, services such as provision of food and drink to customers are terminated for the time being.

Next, after the customer's meal, there is accounting processing of food and drink in the register 9. The accounting process is also performed by reading the slip number indicated by the barcode on the slip by the barcode scanner 91 (see FIG. 2) of the register 9.

That is, at the time of accounting for the Nth customer, the slip number N indicated by the barcode on the slip is read by the barcode scanner 91 (step 170 "Yes"),
Based on this slip number, the register 9 outputs the order information and the charge information of the Nth customer to the ordering controller 4
Alternatively, it is read from the restaurant computer 5 and the accounting process is performed for the Nth customer based on the order information and the charge information (step 180).

Therefore, at the time of accounting, there is no need to input the slip number with the keyboard or to calculate the charge with the ten-key pad, so that the accounting process becomes simple and the calculation error due to erroneous input is eliminated.

After the accounting process for the Nth customer, and the bar code scanner 91 connected to the register 9 becomes N
Before reading the second slip (step 170 "No"),
Subsequently, it is determined whether or not the accounting processing of other customers still remains, that is, whether or not the final tabulation processing is performed (step 19).
0) In the case of performing the totaling process, the food and drink charges are totaled, and at the same time, all the provision times to the customers obtained as described above are output and totaled (step 200).

On the other hand, when the accounting process of the customer still remains and the totaling process is not performed, the average providing time is calculated (step 210). This is, for example, from the list in which the food and drink provision time for each customer is stored in the restaurant computer 5, for example, the food and drink provision times of the latest five groups of customers are extracted, and the average value of these five food and drink provision times is obtained. By doing.

Then, the restaurant computer 5 receives the calculated average food and drink provision time at a place in the store where the customer's eyes cannot reach, and only the store manager or employees such as customers are in sight.
For example, it is displayed on the LCD display unit 51 (see FIG. 2) provided in the kitchen, in the vicinity of the kitchen, or on the display of the computer 5 itself (step 220).

Therefore, according to the present system, the latest average food and drink serving time in that time zone is automatically calculated and displayed to notify the store manager or the like, so that it is judged from the experience of the store manager or the like. In comparison, an accurate average serving time is recognized.

As a result, new customers can be notified of the exact food and drink service time during that time period, especially when it is crowded at lunch or dinner, so that it is fine and reliable. It will be possible to respond.

In the above embodiment, in order to distribute the information processing load in this system, an information processing terminal such as an ordering controller 4, a restaurant computer 5 and a kitchen controller 6 as shown in FIG. However, in the present invention, these are configured by one information processing terminal, and one information processing terminal includes the ordering controller 4 and the restaurant computer 5.
Also, the functions of the kitchen controller 6 may be combined.

In the above embodiment, the slip number is printed by a bar code, but in the present invention, the slip number may be printed by a code using other numbers or letters. The point is a barcode scanner (reader)
Therefore, it is possible to read easily and surely.

Further, in the above embodiment, the handy terminal is explained as a wireless portable type. However, in the present invention, it may be a wired type portable terminal, or it may not be portable and may be fixed to the table. The information may be provided outside the store, and the point is that it can input the order information ordered by the customer into this system. Further, although the customer is called by the LCD display section of the handy terminal, it may be called by voice or by both the LED display and voice, as long as the customer can be notified.

Further, in the above embodiment, the average serving time of food and drink was determined by taking the latest 5 serving times as samples and averaging them, but in the present invention, the number of samples needs to be 5. However, any number may be used, and the number may be changed depending on the time of day. Also, the average service time is
Instead of using the number of samples as the basis, it may be calculated based on samples per unit time, for example, the latest 20 minutes, 30 minutes, ... Depending on the time of day, it may be changed such that it is short during congestion and long during quiet times.

[0062]

As described above, according to the invention of claim 1, since the time for providing food and drink to the customer is calculated, in the conventional case where the judgment is roughly made based on the experience of the store manager or the like. Compared with the above, it will be possible to provide customers with detailed and accurate service.

According to the second aspect of the invention, the average food and drink provision time is automatically calculated based on the food and drink provision time obtained as described above, and is displayed in the store. Compared with the conventional method, which was judged based on experience, etc., it is possible to recognize an accurate average serving time of food and drink. For this reason, it is possible to notify a new customer of the accurate food and drink provision time during the time period.

According to the third aspect of the invention, since the customer is automatically called by reading the slip number of the slip printed by the code after cooking, the slip number is input by the keyboard. There is no need to do so, the operation of calling a customer is not bothersome, and erroneous operation does not occur.

According to the invention as set forth in claim 4, since the accounting process is automatically performed by reading the slip number of the slip printed by the code at the time of payment, the slip number can be input by the keyboard. It eliminates the need for accounting, simplifies the accounting process, and eliminates calculation errors due to incorrect input.

[Brief description of drawings]

FIG. 1 is an explanatory diagram showing a first embodiment of an information management system in a restaurant according to the present invention.

FIG. 2 is a block diagram showing characteristic functions in the main part of this system.

FIG. 3 is an explanatory diagram showing an example of a slip used in this system.

FIG. 4 is a flowchart showing the processing of this system.

[Explanation of symbols]

1 Handy terminal 1a LCD display (call notification means) 2 Transfer station 3 Restaurant printer (slip number printing means) 4 Ordering controller (order time detection means, cooking end time detection means, call signal transmission means) 5 restaurant computer ( (Providing time calculating means, providing time recording means, average providing time calculating means, order information recording means) 6 kitchen controller 7 display terminal 8 food supply warehouse 9 register (charge calculating means) 10 card composite terminal 11 DSU 12 ATM / CD 41 Bar code scanner (slip number reading means) 51 LCD display section (average provision time display section) 91 Bar code scanner

Claims (4)

[Claims] 1. An information management system in a restaurant, wherein when a customer orders food and drink, the customer inputs the order information through a handy terminal to process the order information. Based on the input, the order time detection means for detecting the order time ordered by the customer, the slip number printing means for printing the slip number by a code on the slip on which the order information from the handy terminal is printed, and the food and drink described above. When the cooking is completed, the cooking end time detecting means for detecting the cooking end time of the food or drink corresponding to the slip number by reading the slip number of the slip from the code printed by the slip number printing means, and the order described above. The order time detected by the time detection means and the order detection time detected by the cooking end time detection means Based on the cooking end time, information management system in restaurants, characterized by comprising a providing time calculating means for calculating a food provide time to the customer, the. 2. The information management system for a restaurant according to claim 1, wherein a provision time storage means for storing the food and drink provision time calculated by the provision time calculation means, and a plurality of storage means stored in the provision time storage means. An average serving time calculating means for calculating an average serving time of the food and drink based on the serving time of the eating and drinking, and an average serving time displaying means for displaying the average serving time from the average time calculating means in the restaurant. Information management system in a restaurant characterized by: 3. A voucher on which the order information is printed in an information management system in a restaurant in which a customer inputs the order information through a handy terminal when the customer orders food and drink and processes the order information. A slip number printing means for printing the slip number by a code; a slip number reading means for reading the slip number from the code printed by the slip number printing means when the food and drink have been cooked; Call signal transmitting means for transmitting a call signal to the handy terminal on which the slip of this slip number is printed based on the slip number read by the means, and the call transmitted by the call signal transmitting means provided in the handy terminal A call that informs the customer of the concerned handy terminal that there is a call by a signal. Information management system in restaurants, characterized by comprising a notification means. 4. A slip in which the order information is printed in an information management system in a restaurant in which a customer inputs the order information through a handy terminal when the customer orders food and drink and processes the order information. In addition, a slip number printing means for printing the slip number by a code, an order information storage means for storing the order information from the handy terminal in association with the slip number printed by the slip number printing means, A fee for reading the slip number of the slip from the code printed by the slip number printing means at the time of checkout, reading the order information corresponding to this slip number from the order storage means, and calculating the charge for the food and drink ordered by the customer. An information management system in a restaurant, comprising: a calculating unit.