JP2005250806A - Store management apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily reproduce store operation conditions in the past and to effectively utilize them at the time of an evaluation meeting by assistants or the like. <P>SOLUTION: A station 1 stores customer seat state information indicating the conditions of a vacant seat and an occupied seat, etc., for each customer seat. Then, on the basis of the customer seat state information of each customer seat, an in-store monitoring image capable of identifying the conditions of the respective customer seats is displayed on a monitor 10. Also, at the time of detecting the condition change of each customer seat, the station 1 updates the customer seat state information of the customer seat to information indicating the conditions after the change and time-sequentially stores and preserves the updated customer seat state information. Then, the in-store monitoring image in the past is formed again on the basis of the time-sequentially stored and preserved customer seat state information and is displayed on the monitor 10. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a store management apparatus for assisting a store manager such as a store manager in understanding restaurants in a restaurant such as a family restaurant or a tavern and efficiently operating the store.

As a conventional store management device for this type of restaurant, a screen showing the floor layout of the seats is displayed on the monitor, and on this screen, it is possible to check whether each seat is vacant or occupied There was a device (see, for example, Patent Document 1).
JP 2000-194781 A

  By the way, at family restaurants, etc., many clerks gather to hold a reflection meeting after closing and prepare for operation on the following day. If the operating conditions of the store on the day can be reproduced during this review meeting, it will be possible to discuss more clearly which work had problems. However, the conventional vacant seat management apparatus does not have a function of reproducing the past store operation status.

  The present invention has been made based on such circumstances, and the purpose of the present invention is to be able to easily reproduce the past store operating conditions, and to effectively utilize it during a reflection meeting by a store clerk. The present invention intends to provide a store management device that can be used.

  The store management apparatus of the present invention has a seating state information storage means for storing seating state information indicating the status of vacancies, seating, etc. for each seating arranged in a restaurant, and the seating state information of each seating Based on the above, an image capable of identifying the situation of each passenger seat is displayed on the display. In this case, a situation change detecting means for detecting a situation change of each passenger seat is provided. Then, the seat status information of the seat where the status change is detected is updated to information indicating the status after the change. In addition, an updated state information storage means for storing and storing updated passenger seat state information in time series is provided. Then, the past images displayed on the display are reproduced based on the passenger seat state information accumulated and stored in time series.

  According to the present invention in which such measures are taken, it is possible to provide a store management apparatus that can easily reproduce the past store operating conditions and can be effectively used in a reflection meeting or the like by a store clerk.

The best mode for carrying out the present invention will be described below with reference to the drawings.
In this embodiment, the present invention has three floors, 1F, 2F, and 3F, as the audience floors, and the kitchen is divided into four corners: fried corner, grilled corner, drink / dessert corner, and salad corner. It is a case where it applies to a restaurant.

  FIG. 1 is a diagram showing an embodiment of a restaurant system that realizes the store management function of the present invention. The system of this embodiment includes a station 1 as a computer that plays a central role in various information processing related to store management. . Further, an order entry terminal 2 with a built-in wireless circuit is used as a terminal for a customer clerk to carry and input customer order contents and the like. A wireless device 3 capable of two-way wireless communication with each order entry terminal 2 is provided at an important point on the store floor. The wireless device 3 is connected to the station 1 and is input at each order entry terminal 2 and wireless. The station 1 can take in the transmitted data.

  A LAN (Local Area Network) 4 is connected to the station 1, and via this LAN 4, the kitchen terminals 5A, 5B, 5C, 5D provided for each corner of the kitchen, and a slip for issuing an order slip An electronic device such as an issuing machine 6, a POS (Point Of Sales) terminal 7 for processing accounting, and a reservation terminal 8 for inputting reservation information of waiting customers is connected to the station 1.

  Surveillance cameras 9A, 9B, 9C, and 9D are attached to each of the customer's seat floors in the restaurant and the corners of the kitchen, and the image data captured by the cameras 9A to 9D are supplied to the station 1, The color is displayed on the monitor 10.

  For example, an in-store monitoring screen 11 having the layout shown in FIG. 2 is always displayed on the monitor 10. This screen 11 includes floor status display units 12, 13, and 14 (floor status display units 13 and 14 not shown) for each floor 1F, 2F, and 3F, a performance display unit 15, and a camera image display unit 16. It is configured. Note that an operation input device such as a keyboard and a mouse can be connected to the monitor 10.

  In the in-store monitoring screen 11, the floor status display units 12, 13, and 14 indicate images of the respective seats arranged on the floor so as to be able to identify whether the seats are vacant or occupied. The passenger seat layout image 17 is displayed in color. In addition, a kitchen layout image 18 showing the amount of work in each corner of the kitchen as an indicator and a waiting image 19 showing the number of waiting customers counted and managed by the reservation terminal 8 are displayed on each floor status display unit 12, 13, 14 is displayed in color. Note that any one of the floor status display sections 12, 13 or 14 is displayed on the in-store monitoring screen 11, and the tag of each floor status display section 12, 13, 14 is operated by operating the screen with the operation input device. By selecting 12T, 13T, or 14T, the images on the floor status display units 12, 13, and 14 can be switched.

  The results display section 15 includes a graph showing the sales amount by time when the order is received by the order entry terminal 2 and the sales amount by time when the accounting is processed by the POS terminal 7, A graph showing the number of orders, the number of servings, the number of times of ordering, etc. of the customer service personnel engaged in each is displayed.

  The camera image display unit 16 displays images captured by the cameras 9A, 9B, 9C, and 9D.

  FIG. 3 shows an example of the seat image 20 displayed in the seat layout image 17, where (a) shows a seat image 20 a where a customer is present, and (b) shows a seat image 20 b where no customer is present. Is shown. In the seat image 20a being present, an indicator 22 indicating the seating time is displayed together with a seat code 21 for identifying the seat. In addition, a mark [note] indicating waiting for an order is displayed for a passenger seat that has not received an order for a menu item, and a mark [not yet] 23 is displayed for a passenger seat that has an unordered order remaining. Yes. The presence time indicator 22 is not displayed on the passenger seat image 20b indicating absence. Of the seat image 20b indicating absence, a mark [piece] 24 is displayed on the seat being cleared. In addition, the mark [preliminary] is displayed on reserved seats.

  FIG. 4 is an example of a work indicator 25 for each corner displayed in the kitchen layout image 18, and the work indicator 25 is displayed with a corner name 27 in a circle 26. On the outside of the circle 26, a name 28 and a person mark 29 of a clerk who is in charge of manufacturing the menu item at the corner are displayed.

  As shown in the block diagram of FIG. 6, the order entry terminal 2 controls a storage unit 31 such as a semiconductor memory, an operation input unit 32 such as a keyboard and a Dutch panel, a display unit 33 such as a liquid crystal display, a radio unit 34 and each unit. It is comprised by each part of the control part 35 to perform. The storage unit 31 stores information such as a clerk code set for a clerk in charge of customer service (floor clerk) who carries the order entry terminal 2 and uses it, a menu code of a menu item sold at the restaurant, an item name, and the like. Is remembered.

  An example of the external configuration of the order entry terminal 2 is shown in FIG. The order entry terminal 2 includes a portable book-type main body 36, and a keyboard 37 is provided on one side when the main body 36 is opened, and a display 38 with a touch panel is provided on the other side. On the keyboard 37, “new”, “add”, “cancel”, “setting”, “seat number”, “guidance complete”, “layout complete”, “tidy complete” function keys and “lunch” , “Salad / Soup”, “Pasta” and other cooking type keys, “0” to “9” numeric keys, confirmation / transmission keys, and the like.

  In this embodiment, each clerk in charge of customer service arranged on each floor carries the order entry terminal 2 and operates a setting key, a numeric key, etc. in advance to store his / her clerk code in the storage unit 31. Set to. In this state, each store clerk guides the customer to the vacant seat, guides the customer to order, servings the menu items manufactured in the kitchen to the customer seat, and the customer seat where the customer returns. Clearing work to clear dishes etc. When the guidance service is performed, the seat number key and the numeric key are operated to input the passenger seat code for specifying the guided seat, and then the guidance completion key is operated. When the order service is performed, after inputting the seat code of the seat where the ordering customer has arrived, the ordered menu item is selected and registered from the menu list displayed by the operation of the menu group key. When the registration is completed, the confirmation / transmission key is operated. When the catering work is performed, after the seat code of the seated person is entered, the serving completion key is operated. When performing a tidying work, after inputting the seat code of the finished seating, the tidying completion key is operated.

  The format of the guidance completion data message wirelessly transmitted from the order entry terminal 2 by the operation of the guidance completion key is shown in FIG. 7A, and the format of the order menu data message wirelessly transmitted by the operation of the confirmation / transmission key is shown. The format of the distribution completion data message shown in FIG. 7 (b) and wirelessly transmitted by the operation of the distribution completion key is shown in FIG. 7 (c). The sentence format is shown in FIG. In each message format, the STN code is an identification code of the station 1 that is the destination of the message. The seat code is a seat code that is input every time. The clerk code is a clerk code stored in the storage unit 31. Guidance completion data, serving completion data, and tidying completion data are different fixed data. The order menu data includes the menu code of the menu item that has been ordered and the number of orders. These wireless data messages are received by the wireless device 3 and taken into the station 1 for processing.

  Each kitchen terminal 5A-5D is the same structure, The principal part is shown with the block diagram of FIG. That is, the kitchen terminals 5A to 5D include a display 41 with a touch panel and a controller 42 that controls the display 41. The controller 42 stores an image memory 43 that stores image data to be displayed on the display 41, and a menu item by a touch panel signal. The manufacturing completion detection unit 44 detects the completion of manufacturing, a storage unit 45 such as a semiconductor memory, a communication unit 46 connected to the LAN 4, and a control unit 47 for controlling them. The storage unit 45 stores in advance a kitchen corner code for identifying the installed kitchen corner for each of the kitchen terminals 5A to 5D.

  Each kitchen terminal 5A to 5D displays a list of menu items ordered from customers among menu items manufactured at each corner of the kitchen on the display 41 with a touch panel. The salesclerk who is in charge of manufacturing manufactures (cooks) the menu items according to the list displayed on the display 41. And every time manufacture is completed, the display 41 is touch-operated and deleted from the list. At this time, the manufacture completion detection unit 44 recognizes the menu item that has been manufactured by the touch panel signal from the display 41 and notifies the control unit 47 of the menu item. The control unit 47 creates a manufacturing completion data message in the format shown in FIG. 9 in response to the notification from the manufacturing completion detection unit 44 and transmits it from the communication unit 46.

  In FIG. 9, the STN code is an identification code of the station 1 that is the destination of the message. The kitchen corner code is a kitchen corner code stored in the storage unit 45. The menu code is the menu code of the menu item that has been manufactured. The seat code is the seat code of the customer who ordered the menu item that has been manufactured. This production completion data message is transmitted through the LAN 4 and taken into the station 1 for processing.

  As shown in the block diagram of FIG. 10, the POS terminal 7 includes a storage unit 51 such as a semiconductor memory, an operation input unit 52 such as a keyboard and a scanner, an operator and customer display unit 53, and a printing unit that performs receipt printing and the like. 54, and a communication unit 55 connected to the LAN 4 and a control unit 56 for controlling them. The storage unit 51 stores a POS code for identifying the POS terminal 7 in advance.

  The operation input section 52 is provided with a guest seat code input means 57. When a customer who has finished eating and drinking offers a bill for the food and drink, the staff member in charge of accounting gives the customer seat code of the customer seat that the customer has arrived at. input. Then, the control unit 56 creates an accounting input data message in the format shown in FIG. 11 and transmits it from the communication unit 55.

  In FIG. 11, the STN code is an identification code of the station 1 that is the destination of the message. The POS code is a POS code stored in the storage unit 51. The passenger seat code is a passenger seat code input by the passenger seat code input means 57 each time. This accounting input data message is transmitted through the LAN 4 and taken into the station 1 for processing. As a result, the order data of the customer who has arrived at the seat of the passenger seat code is given from the station 1 via the LAN 4, and the control unit 56 processes the sales information in the storage unit 51 based on the order data. Further, the printing unit 54 is operated to print and issue a receipt.

  As shown in the block diagram of FIG. 12, the station 1 includes a database unit 61 formed in a hard disk or the like, a memory unit 62 such as a semiconductor memory, an image memory 63 that stores image data to be displayed on the monitor 10, and the wireless device. 3 is connected to a radio interface 64, a clock unit 65 that measures the current date and time, a communication unit 66 connected to the LAN 4, a camera control unit 67 that controls the imaging operation of each of the monitoring cameras 9A to 9D, and these components. The main control unit 68 is configured.

  The database unit 61 stores various databases such as a store clerk database 70, a menu database 71, a floor database 72, a passenger seat database 73, and a kitchen database 74.

  In the clerk database 70, for each clerk, as shown in FIG. 13, a clerk code that is identification information of the clerk, a name, and a department code that indicates a department in charge of the clerk (such as customer service and kitchen staff) And work performance data in the department are stored as one record. For the clerk in charge of customer service, the floor code of the floor on which the clerk is placed is set as the department code in charge, and the number of orders, the number of times of arrangement, and the number of times of tidying up are stored as work result data. In addition, for the store clerk who is in charge of the kitchen, the kitchen corner code of the kitchen corner where the store clerk is assigned is set as the department code in charge, and the number of manufactured items is accumulated as work result data.

  In the menu database 71, for each menu item, as shown in FIG. 14, the menu code which is the identification information of the menu item, the item name, the unit price, and the corner identification information of the kitchen where the menu item is manufactured. The kitchen corner code and the order result data such as the number of orders and the accumulated sales amount are stored as one record (menu information storage means).

  In the floor database 72, for each floor 1F, 2F, and 3F, as shown in FIG. 15, the floor code that is the identification information of the floor, the floor name, the total number of seats installed on the floor, One record of layout image data of the floor displayed as the passenger seat layout image 17 on the in-store monitoring screen 11, floor management data such as the current number of seats on the floor, the number of unordered items, the number of unallocated items, and a warning flag Is remembered as For each floor, when the number of unorders exceeds a preset allowable value, a delay warning is generated and a warning flag is set.

  As shown in FIG. 16, in the audience database 73, as shown in FIG. 16, the audience code, the name of the audience, the floor code of the floor on which the audience is provided, and the audience, as shown in FIG. Status data that identifies whether the seat is a non-smoking seat or a smoking seat, operating status data that indicates the vacant seat status, seat availability status, etc., and the residence time of a unit of customers sitting in the seat Is stored as one record, and the dwell time data for counting the number of items and the order management data such as the menu code and the total amount of the menu item ordered by the customer at the seat. The operating status data is “0” for vacant seats, “1” for waiting for orders, “2” for waiting for serving, “3” for eating and drinking, “4” for tidying up, and “9” for reserved seating. ". The residence time data is incremented by “1” every minute in synchronization with the time counted by the clock unit 65. One unit of customer is an individual or group customer managed by one slip.

  Here, the passenger seat database 73 constitutes a passenger seat state information storage means. In the present embodiment, the image of each seat displayed on the seat layout image 17 is determined based on the operation status data of each record stored in the seat database 73. That is, a seat with the operating status data “0”, “4” being cleared, or “9” reserved is a seat image 20b shown in FIG. 3B, and the name of the corresponding seat is displayed in the image. . Further, in the case of “4” during tidying up, the mark [piece] 24 is displayed, and in the case of reservation “9”, the mark [preliminary] is displayed. On the other hand, if the operating status data is “1” waiting for order, “2” waiting for serving, or “3” during eating and drinking, the seat image 20a shown in FIG. 3A is displayed, and the corresponding seat name is displayed in the image. The Further, the mark [Note] is displayed when the order is waiting “1”, and the mark [Not] 23 is displayed when the order is waiting “2”. In addition, every time the residence time data passes, for example, 15 minutes, the indicator 22 turns red, for example, in order from the left end.

  In the kitchen database 74, for each corner of the kitchen, as shown in FIG. 17, the kitchen corner code, which is identification information of the kitchen corner, the corner name, the number of delayed manufactures, the production result data, and the required number of manufactures, A warning flag is stored as one record. The production result data includes a menu code of a menu item for which a manufacturing instruction has been given to the kitchen corner, a passenger seat code with a customer who ordered the menu item, an order reception time, a manufacturing completion time, and the like. The required number of manufactures is the number of menu items for which manufacture instructions have been given to the kitchen corner but have not been manufactured at the present time. The delayed manufacturing number is a value that is arbitrarily set as the warning threshold for the required number of manufacturing. If the required manufacturing number exceeds this delayed manufacturing number, a delay warning occurs and a warning flag is set. ing.

  The memory unit 62 stores an STN code for identifying the station 1. Also, as shown in FIG. 18, an image update log file 75 is formed in which areas for storing date and time data, image update log data, warning presence / absence flags, and warning location data are stored in numerical order. In the image update log data area, every time the records of the store clerk database 70, menu database 71, floor database 72, customer seat database 73, and kitchen database 74 are updated, the updated records are stored in order. Corresponding to the updated record, data indicating the update date is stored in the date data area. The warning presence / absence flag area is set to “1” when a kitchen warning or a floor warning described later is generated by updating the corresponding record. In the case of a kitchen warning, the kitchen corner name is set in the warning location data area, and in the case of a floor warning, the floor name is set in the warning location data area.

  When the main control unit 68 of the station 1 fetches the guidance completion data message (see FIG. 7A) wirelessly transmitted from the order entry terminal 2 via the wireless interface 64, the main control unit 68 of the station 1 Sitting at the passenger seat specified by the passenger seat code is detected (situation change detecting means), and the guidance completion input process shown in the flowchart of FIG. 20 is started.

  First, the main control unit 68 acquires the passenger seat code in the received message, searches the customer seat database 73, and checks the operation status data corresponding to the passenger seat code. Here, when the operation status data is “0” (vacant seat) or “9” (reserved seat), the main control unit 68 can store the passenger in the passenger seat database 73 because the passenger can be guided to the passenger seat of the relevant seat code. The operating status data corresponding to the passenger seat code is changed to “1” (waiting for order) (status information updating means), the dwell time data is reset to “0”, and the order management data is cleared. Further, the floor code set corresponding to the passenger seat code is acquired, the floor database 72 is searched, and the number of seats, the number of unordered items and the number of unallocated items in the floor management data corresponding to the floor code are respectively “ Add 1 ”at a time.

  Next, the main control unit 68 acquires date and time data counted by the clock unit 65. Then, the records in the databases 70 to 74 updated in the present guidance completion input process, that is, the records in which the operating status data in the passenger seat database 73 is updated to “1”, the number of seats in the floor database 72, the number of unordered items, and the unallocated servings. The records obtained by adding “1” to the numbers are sequentially stored in the image update log file 75 together with the date and time data (update state information storage means). Thereafter, a floor warning determination process, which will be described later, is executed.

  When the main control unit 68 takes in an order menu data message (see FIG. 7B) wirelessly transmitted from the order entry terminal 2 via the radio interface 64 (order acquisition means), The order input from the passenger seat specified by the customer seat code is detected (situation change detecting means), and the order input processing shown in the flowchart of FIG. 21 is started.

  First, the main control unit 68 acquires the passenger seat code in the received message, searches the customer seat database 73, and checks the operation status data corresponding to the passenger seat code. Here, if the operation status data is “1” (waiting for order), “2” (waiting for serving), or “3” (drinking), it is possible to order from customers who are seated in the seat of the relevant seat code. Therefore, the main control unit 68 adds the order menu data in the received message to the order management data corresponding to the passenger seat code in the passenger seat database 73.

  Next, when the operating status data corresponding to the passenger seat code is “1”, the main control unit 68 acquires the floor code set corresponding to the passenger seat code from the passenger seat database 73, and The database 72 is searched, and the number of unordered floor management data corresponding to the floor code is subtracted by “1”. If the operating status data corresponding to the passenger seat code is “1” or “3”, the operating status data is changed to “2” (status information updating means).

  Next, the main control unit 68 acquires all the menu codes of the ordered menu items from the order menu data in the received message. Then, the menu database 71 is searched, the kitchen corner code corresponding to each menu code is acquired, and the ordered menu item data (menu code, passenger seat code) is sorted by the kitchen corner code. Then, for each kitchen corner code, a production instruction data message for the menu item assigned to the kitchen corner code is created.

  As shown in FIG. 19, the manufacturing instruction data message has the kitchen corner code as the destination, and the STN code stored in the memory unit 62 and the data of all the order menu items distributed to the kitchen corner code. It is a message. The main control unit 68 transmits a manufacturing instruction data message for each kitchen corner code to the LAN 4 via the communication unit 66. The manufacturing instruction data message is received by each of the kitchen terminals 5A to 5D in which the destination kitchen corner code is set. Thus, the manufacturing instruction data of the order menu is output to the touch panel display 41 of each of the kitchen terminals 5A to 5D.

  After transmitting the manufacturing instruction data message, the main control unit 68 adds the current time read from the clock unit 65 as the order reception time to the menu codes and the customer seat codes of all the order menu items distributed by the kitchen corner code. Manufacturing data. Then, the production result data for each kitchen corner code is added to the kitchen database 74 by sorting by the kitchen corner code. Further, the added data is added to the required number of productions corresponding to the corresponding kitchen corner code (kitchen work amount determining means). Further, the store clerk code in the received message is acquired, the store clerk database 70 is searched, and the order number of the work performance data corresponding to the store clerk code is increased by “1”.

  Next, the main control unit 68 acquires date and time data counted by the clock unit 65. Then, records in the databases 70 to 74 updated in the current order input process, that is, records in which the order management data in the audience database 73 is updated (including records in which the operation status data is updated to “2”), and the floor database 72. An image is updated with the date and time data described above, a record obtained by subtracting “1” from the number of unordered items, a record in which the production record data and the required production number in the kitchen database 74 are updated, and a record in which the work record data in the clerk database 70 is updated. The log files 75 are stored in order (update status information storage means). After that, the main control unit 68 executes a kitchen warning determination process and a floor warning determination process which will be described later.

  Further, when the main control unit 68 takes in the production completion data message (see FIG. 9) transmitted from the kitchen terminals 5A to 5D via the LAN 4, via the communication unit 66, the production completion input shown in the flowchart of FIG. Start processing.

  First, the main control unit 68 acquires the kitchen corner code in the received message, searches the kitchen database 74, and obtains the menu code in the received message from the manufacturing performance data stored corresponding to the kitchen corner code. Data for which the passenger seat codes match and the manufacturing completion time is not set is extracted. Then, the current time measured by the clock unit 65 is set as the production completion time of this data. Further, the necessary number of production corresponding to the corresponding kitchen corner code is subtracted by “1” (kitchen work amount determining means).

  Next, the main control unit 68 searches the clerk database 70 and acquires the clerk code in which the kitchen corner code is set as the department code in charge. Then, “1” is added to the number of manufactured items in the work performance data corresponding to this clerk code.

  Next, the main control unit 68 acquires date and time data counted by the clock unit 65. Then, the records in the databases 70 to 74 updated in the manufacturing completion input process this time, that is, the records in which the production record data and the required number of productions in the kitchen database 74 are updated, and the records in which the work record data in the clerk database 70 are updated. Then, the date and time data are sequentially stored in the image update log file 75 (update state information storage means). Thereafter, the main control unit 68 executes a kitchen warning determination process to be described later.

  Further, when the main control unit 68 takes in the serving completion data message (see FIG. 7C) wirelessly transmitted from the order entry terminal 2 through the radio interface 64, the main control unit 68 specifies the passenger seat code in the message. The distribution of the ordered product to the passenger seat is detected (status change detection means), and the distribution completion input process shown in the flowchart of FIG. 23 is started.

  First, the main control unit 68 acquires the passenger seat code in the received message, searches the customer seat database 73, and checks the operation status data corresponding to the passenger seat code. Here, when the operation status data is “2” (waiting for serving), the distribution of the menu item ordered by the customer seated in the seat of the corresponding seat code is completed. Change the data to “3” (drinking). Further, the main control unit 68 acquires the floor code set corresponding to the passenger seat code from the passenger seat database 73, searches the floor database 72, and determines the number of unallocated floor management data corresponding to the floor code. Subtract "1". Further, the store clerk code in the received message is acquired, the store clerk database 70 is searched, and the number of times of work performance data corresponding to the store clerk code is increased by “1”.

  Thereafter, the main control unit 68 acquires the date / time data counted by the clock unit 65. Then, the records in the databases 70 to 74 updated in the current distribution completion input process, that is, the records in which the operation status data in the audience database 73 is updated to “3”, and the records in which the number of unallocated items in the floor database 72 is subtracted by “1”. And the record which updated the work performance data of the salesclerk database 70 is sequentially memorize | stored in the image update log file 75 with the said date data (update state information storage means).

  When the main control unit 68 takes in the accounting input data message (see FIG. 11) transmitted from the POS terminal 7 via the LAN 4 via the communication unit 66, the main seat specified by the seat code in the message Is detected (status change detection means), and the accounting input process shown in the flowchart of FIG. 24 is started.

  First, the main control unit 68 acquires the passenger seat code in the received message, searches the customer seat database 73, and checks the operation status data corresponding to the passenger seat code. Here, when the operation status data is “3” (drinking), the customer who has arrived at the seat of the corresponding seat code has finished eating and drinking and has offered accounting. Is changed to “4” (being cleaned up). Further, the counting up of the staying time corresponding to the passenger seat code is stopped.

  Next, the main control unit 68 acquires the floor code set corresponding to the passenger seat code from the passenger seat database 73, searches the floor database 72, and the number of seats in the floor management data corresponding to the floor code. Is subtracted by "1". Further, order management data managed in correspondence with the passenger seat code is acquired from the customer seat database 73 and transmitted from the communication unit 66 to the POS terminal 7 via the LAN 4.

  Thereafter, the main control unit 68 acquires the date / time data counted by the clock unit 65. The records 70 to 74 updated in the current accounting input process, that is, the record in which the operating status data in the audience seat database 73 is updated to “4”, and the record in which the number of seats in the floor database 72 is subtracted by “1”, Are sequentially stored in the image update log file 75 together with the date and time data (update state information storage means).

  Further, when the main control unit 68 takes in the tidying completion data message wirelessly transmitted from the order entry terminal 2 (see FIG. 7D) via the radio interface 64, the main control unit 68 uses the seat code in the message. The completion of clearing of the specified passenger seat is detected (situation change detecting means), and the cleanup completion input process shown in the flowchart of FIG. 25 is started.

  First, the main control unit 68 acquires the passenger seat code in the received message, searches the customer seat database 73, and checks the operation status data corresponding to the passenger seat code. Here, when the operation status data is “4” (being cleared up), the clean-up of the seat to which the passenger seat code is set has been completed, so the main control unit 68 sets the operation status data to “0” ( Change to empty).

Next, the main control unit 68 acquires the store clerk code in the received message, searches the store clerk database 70, and increments the number of times of work performance data corresponding to the store clerk code by “1”. Thereafter, the main control unit 68 acquires the date / time data counted by the clock unit 65. Then, the records in the databases 70 to 74 that have been updated in this cleanup completion input process, that is, the records in which the operating status data in the customer seat database 73 has been updated to “0”, and the records in which the work performance data in the clerk database 70 has been updated. Are stored in order in the image update log file 75 together with the date and time data (update state information storage means).
FIG. 26 is a flowchart showing the main part of the kitchen warning determination process. That is, when entering the kitchen warning determination process by executing the order input process or the manufacturing completion input process, the main control unit 68 compares the required production quantity A and the delayed production quantity B in order from the first record in the kitchen database 74 ( Warning presence / absence judgment means / work amount judgment means). Then, when a record in which the required production quantity A exceeds the delayed production quantity B is detected, a record in which the warning flag is not set to “1” is acquired. Then, the warning flag of this record is set to “1”. Also, a warning presence flag “1” is added to the record data of the kitchen database 74 among the image update log data stored in the image update log file 75 by the order input process or the manufacturing completion input process being executed. Further, the kitchen corner name included in the record data of the kitchen database 74 is added as warning location data (warning information adding means).

  On the other hand, when a record in which the required production quantity A is less than the delayed production quantity B is detected, a record in which the warning flag is set to “1” is acquired. The warning flag of this record is reset to “0”.

  FIG. 27 is a flowchart showing the main part of the floor warning determination process. That is, when entering the floor warning determination process by executing the guidance completion input process or the order input process, the main control unit 68 first acquires the number M of unordered floors to be determined. Here, in the case of guidance completion input processing, the judgment target floor is a floor code floor (management target area) obtained by adding “1” to the number of seats, the number of unordered items, and the number of unassigned items. In the case of the order input process, the floor is a floor (managed area) obtained by subtracting the number of unordered by “1”.

  If the unordered number M of the determination target floor is acquired, the main control unit 68 then compares the unordered number M with a predetermined warning allowable value X (warning presence / absence determining means / order Waiting seat number judging means). As a result, if the unordered number M exceeds the warning allowable value X, the main control unit 68 sets the warning flag of the record in the floor database 72 in which the floor code of the determination target floor is set to “1”. It is judged whether it is done. If the warning flag is not set to “1”, it is set to “1”. Further, a warning presence flag “1” is added to the record data of the floor database 72 among the image update log data stored in the image update log file 75 by the guidance completion input process or the order input process being executed. Further, the floor name included in the record data of the floor database 72 is added as warning location data (warning information adding means).

  Next, the main control unit 68 displays, on the in-store monitoring screen 11 displayed on the monitor 10, the display of the tag 12T, 13T, or 14T of the floor status display unit 12, 13, or 14 indicating the determination target floor, for example, By changing the color or the like, it is warned that the customer service on the determination target floor is stagnant. Further, the store clerk database 70 is searched, and the name information of the store clerk in which the floor code of the determination target floor is set as the department code in charge is acquired. Then, by displaying this list of names on the in-store monitoring screen 11, the person in charge on the floor where the customer service is stagnant is also notified.

  On the other hand, if the unordered number M does not exceed the warning allowable value X, the main control unit 68 sets the warning flag of the record in the floor database 72 in which the floor code of the determination target floor is set to “1”. It is judged whether it is done. If the warning flag is set to “1”, it is set to “0”. In this case, since the tag 12T, 13T, or 14T of the floor status display unit 12, 13, or 14 indicating the determination target floor is displayed as a warning, the warning display is cleared. Further, the name list 81 of the store clerk in which the floor code of the determination target floor is set as the department code in charge is also deleted.

  FIG. 28 is a flowchart showing the main part of the passenger seat image update process executed by the main control unit 68. The main control unit 68 executes the passenger seat image update process every time the operating status data of any of the passenger seats stored and managed in the passenger seat database 73 is changed, and the floor status display unit 12 of the in-store monitoring screen 11 , 13, and 14 are constantly updated to match the latest situation of each passenger seat.

  First, the main control unit 68 acquires the passenger seat code of the passenger seat whose operating status data has been changed and the operating status data after the change. If the changed operation status data is “0” (vacant seat), “4” (in preparation), or “9” (reserved), the seat displayed along with the seat code in the seat layout image 17 The image is a vacant seat image 20b. If the operating status data after the change is “4” (in preparation), the tactile mark [piece] 24 is displayed on the vacant seat image 20b, and the operating status data after the change is “9” ( In the case of “reservation”, a reservation mark [preliminary] is displayed on the vacant seat image 20b, and the current passenger seat image update process is terminated.

  On the other hand, when the changed operation status data is “1” (waiting for order), “2” (waiting for serving), or “3” (drinking), the main control unit 68 displays the seat layout image 17. A seat image displayed together with the seat code is referred to as a seated image 20a. If the changed operating status data is “1” (waiting for an order), an order waiting mark [Note] is displayed on the presence image 20a, and the changed operating status data is “2” ( If it is “waiting for serving”, an undelivered mark [not yet] 23 is displayed on the seated image 20a, and the current seat image updating process is terminated.

  FIG. 29 is a flowchart showing a main part of the kitchen image update process executed by the main control unit 68. The main control unit 68 executes the kitchen image update process each time the required number of manufacturing kitchen corners stored and managed in the kitchen database 74 is changed, and displays the floor status display unit of the in-store monitoring screen 11 The kitchen layout images 18 displayed on 12, 13, and 14 are constantly updated to match the latest status of each kitchen corner.

  First, the main control unit 68 acquires the kitchen corner code of the kitchen corner whose manufacturing required number has been changed and the manufacturing required number after the change. Then, the work volume indicator 25 of the kitchen corner specified by the kitchen corner code is increased or decreased according to the required number of manufacturing. Also, the warning flag corresponding to the kitchen corner code is checked, and if it is set to “1”, the circle 26 around the indicator 25 is colored with a predetermined color to display a warning, and vice versa. If it has been reset to “0” at this time, the inside of the circle 26 is made colorless so that no warning is displayed, and the current kitchen image update process is terminated.

  FIG. 30 is a flowchart showing a main part of the post-reproduction processing executed by the main control unit 68. When the execution of the post-reproduction process is declared by the operation input of the operation input device connected to the monitor 10, the main control unit 68 starts this process.

  First, the main control unit 68 generates a warning occurrence list 80 having the contents as shown in FIG. That is, the main control unit 68 extracts records to which the warning presence flag “1” is added from the records accumulated and stored in the image update log file 75 in the order of accumulation, and the date and time (warning date and time) of the extracted records. ) And the warning location data, a list in which consecutive numbers (warning numbers) from 1 are assigned in the order of extraction is generated as the warning occurrence list 80. Then, the main control unit 68 displays the warning occurrence list 80 on the monitor 10. At this time, the warning occurrence list 80 may be displayed on the entire screen of the monitor 10, or the window of the warning occurrence list 80 may be displayed over the in-store monitoring screen 11.

  After displaying the warning occurrence list 80, the main control unit 68 waits for any warning number on the list to be selected or to declare the end of the post-reproduction process. When one of the warning numbers is selected by the operation input of the operation input device, the main control unit 68 sets the selected warning number in the number counter N.

  Next, the main control unit 68 sets the image update log data of records from record numbers “1” to “N” (N is the value of the number counter) among all the records accumulated and stored in the image update log file 75. Based on the above, the store clerk database 70, menu database 71, floor database 72, passenger seat database 73 and kitchen database 74 at the time when the image update log data of the record number “N” is generated are reproduced. The in-store monitoring screen 11 'is reformed. Then, the re-stored in-store monitoring screen 11 'is displayed on the monitor 10 (passenger seat state reproduction means).

  FIG. 31 is a layout example of the re-formed in-store monitoring screen 11 ′, and the same reference numerals are given to the portions common to FIG. That is, this in-store monitoring screen 11 'is an example of re-forming the screen at the time when the warning is issued because the number of unordered floors 3F exceeds the warning allowable value X, and the floor status display section 14 showing the floor 3F. The display color of the tag 14T is different from those of the other tags 12T and 13T. Further, as indicated by reference numeral 81, the name of the clerk who was in charge of the floor 3F at that time is displayed.

  The rebuilt in-store monitoring screen 11 ′ is provided with an up button 82 for instructing to advance the time, a down button 83 for instructing to return the time, and a confirmation button 84 for instructing confirmation of the screen. . The main control unit 68 waits for any of the up button 82, the down button 83, or the confirmation button 84 to be operated and input. When it is detected that the up button 82 has been input by the operation input device, the value of the number counter N is incremented by “1”. Then, based on the image update log data of the records of the image update log file 75 from the record numbers “1” to “N” (N is the value of the number counter after counting up), the image update log of the record number “N”. The store clerk database 70, menu database 71, floor database 72, customer seat database 73, and kitchen database 74 at the time when the data is generated are reproduced, and the in-store monitoring screen 11 'is recreated (customer seat status reproduction means).

  When it is detected that the down button 83 has been input by the operation input device, the value of the number counter N is counted down by “1”. Then, based on the image update log data of the records in the image update log file 75 from the record numbers “1” to “N” (N is the value of the number counter after the countdown), the image update log data of the record number “N”. The store clerk database 70, the menu database 71, the floor database 72, the customer seat database 73, and the kitchen database 74 at the time of occurrence of the problem are reproduced, and the in-store monitoring screen 11 'is recreated (customer seat status reproduction means).

  On the other hand, when it is detected that the confirmation button 84 has been input by the operation input device, the rebuilt in-store monitoring screen 11 ′ is deleted. Then, the warning occurrence list 80 is displayed again. After the warning occurrence list 80 is displayed, if the end of the post-reproduction process is declared by the operation input of the operation input device, the main control unit 68 ends the post-reproduction process.

  As described above, in the restaurant system of the present embodiment, the audience database 73 that stores operation status data indicating the status of vacant seats, seats, etc. is stored for each seat code that identifies each seat placed in the restaurant. 1 is provided. When the guidance completion data message from the order entry terminal 2 is received at the station 1, the presence of the seat specified by the seat code in the message is detected, and the operating status data “0” (vacant seat) of the seat is detected. Is changed to “1” (waiting for order). When the order menu data message from the order entry terminal 2 is received at the station 1, the order of the seat specified by the seat code in the message is detected, and the operating status data “1” of the seat is “2”. Changed to (waiting for serving). Further, when the station 1 receives the delivery completion data message from the order entry terminal 2, the completion of the delivery to the seat specified by the seat code in the message is detected, and the seat operating status data “2” (delivery) Wait) is changed to “3” (drinking). Further, when the accounting input data message from the POS terminal 7 is received at the station 1, the absence of the seat specified by the seat code in the message is detected, and the seat operating status data “3” (drinking) Is changed to “4” (being sorted out). Further, when the clearing completion data message from the order entry terminal 2 is received at the station 1, the completion of the clearing of the passenger seat specified by the passenger seat code in the message is detected, and the operating status data “4” ( “In order to clean up” is changed to “0” (vacant seat).

  Thus, the latest situation of each passenger seat is managed in real time using the passenger seat database 73. Then, an in-store monitoring screen 11 including a customer seat layout image 17 that can identify the latest status of each customer seat is displayed on the monitor 10.

  In addition, a floor database 72 that stores floor management data such as the number of seats, the number of unordered items, and the number of unallocated items for each floor code that identifies the floors 1F, 2F, and 3F is provided in the station 1. Then, when the guidance completion data message is received at station 1, the number of seats, the number of unordered items, and the number of undelivered seats on the floor where the relevant seat is placed is incremented by 1, and when the order menu data message is received at station 1, When the number of unordered floors on which the seats are placed is decremented by 1 and the distribution completion data message is received by the station 1, the number of undelivered floors on which the seats are placed is decremented by 1 and the accounting input data is transmitted. When the sentence is received at the station 1, the number of seats on the floor on which the seat is placed is decremented by one.

  Thus, the number of seats, the number of unordered items, and the number of unallocated items on each floor are managed in real time using the floor database 72. When a floor where the unordered number M exceeds a preset warning allowable value X occurs, the tag 12T corresponding to the floor status display section 12, 13, or 14 of the floor on the in-store monitoring screen 11 of the monitor 10 is displayed. The display of 13T or 14T changes and a warning is issued.

  In addition, for each kitchen corner code for identifying each corner of the kitchen, a kitchen database 74 is provided in the station 1 for storing the required number of manufactures. When the order menu data message is received by the station 1, the required number of kitchen corners for manufacturing the order menu in the message is increased. Further, when the manufacture completion data message from the kitchen terminals 5A to 5D is received by the station 1, the required number of kitchen corners specified by the kitchen corner code in the message is reduced.

  In this way, a value obtained by subtracting the number of menu items that have been manufactured from the order number of menu items that are manufactured at each corner using the kitchen database 74 is calculated as the required number, and this required number is It is managed as the work amount of the person in charge at the kitchen corner. The required number of each kitchen corner is displayed on the in-store monitoring screen 11 in the form of an indicator 25.

  Further, in the kitchen database 74, the number of delayed manufactures is set in advance as a work amount allowable value for each kitchen corner code. When a kitchen corner with a required number of production exceeding the number of delayed production occurs, the display of the indicator 25 of the kitchen corner is different from the display of the other indicators 25, and a warning is issued.

  In the present embodiment, the image update log file 75 is formed in the memory unit 62 of the station 1, and each time the records in the databases 70 to 74 are updated, the updated record is the update date and time. Accumulated and stored with data. Among records stored and stored, a record in which the number of unordered items in the floor database 72 is increased and updated, and a record at the time when a warning is issued because the number of unordered items exceeds a warning allowable value is displayed as a warning. The occurrence flag “1” and its floor name (warning place) are added. Similarly, a record in which the required number of manufactures in the kitchen database 74 is increased and updated, and a record at the time when a warning is generated because the required number of manufacture exceeds the number of delayed manufactures, the warning occurrence flag “1” and its A kitchen warning name (warning place) is added.

  Thus, after the store is closed, when store managers and store staff gather and conduct a reflection meeting, an operation input device is connected to the monitor 10 and, for example, the store manager operates to declare execution of the post-regeneration processing. Then, the warning occurrence list 80 is generated based on the record to which the warning occurrence flag “1” is added among the records accumulated and stored in the image update log file 75 in time series, and is displayed on the monitor 10. Therefore, for example, the store manager selects and inputs a desired warning number N from the warning occurrence list 80. Then, the in-store monitoring screen 11 ′ at the time of the warning is regenerated based on each record from “1” to “N” stored and saved in time series in the image update log file 75 and displayed on the monitor 10. Is done.

  In addition, the in-store monitoring screen 11 ′ is provided with an up button 82 and a down button 83. When the up button 82 is operated, the time is advanced, and the in-store monitoring screen at that time is recreated. When is operated, the time is returned, and the in-store monitoring screen at that time is recreated and displayed on the monitor 10.

  Therefore, according to the present embodiment, the in-store monitoring screen 11 ′ can be easily displayed on the monitor 10 when a warning is issued for the situation of the floor or when a warning is issued for the situation of the kitchen corner. Since it can be regenerated, it will be possible to discuss more clearly what work was problematic in a review meeting.

The present invention is not limited to the one embodiment.
For example, in the above-described embodiment, the production required number is the kitchen work amount, but the work amount is not limited to this. For example, the number of orders per unit time for each corner is obtained for each kitchen corner, and this unit The number of orders per hour may be determined as the work amount. Incidentally, the number of orders per unit time is the number of production performance data in which the order reception time is within the unit time (for example, from the current time to 15 minutes before) from the record for each kitchen corner code stored in the kitchen database 74. Can be obtained by counting.

  In the above embodiment, the number of delayed manufactures is set for each kitchen corner. However, the number of delayed manufactures is set for each store clerk on the store clerk database 70, and the warning timing associated with the increase in the work load is set for the store clerk. It may be made different depending on the amount of power.

  Further, in the above embodiment, in response to the reception of the guidance completion data message from the order entry terminal 2, the seating in the seat specified by the seating code in the message is detected. The detection means is not limited to this. For example, in response to receiving an order menu data message from the order entry terminal 2, the seating in the seat specified by the seat code in the message is detected. Also good. By doing so, it is possible to omit the guidance completion input work by the customer service representative. In addition, a sensor mechanism that automatically detects the seating and leaving of each passenger is provided in each passenger seat, and even if a seating or leaving signal is output from the sensor mechanism, Good.

  In the above embodiment, when the number N of waiting seats waiting for an order for a menu item exceeds the warning allowable value X, the customer service in the management target area where the seat is placed is stagnating. The condition that the customer service is considered to be stagnant is not limited to the number N of seats waiting for the order. For example, if the order waiting time exceeds a predetermined time, the customer service will be delayed. It can also be regarded as being.

  Each of the kitchen terminals 5A to 5D includes a printer and a barcode scanner. The printer prints and issues a barcode-ordered order menu manufacturing instruction slip, and the barcode is scanned by the scanner, and the corresponding order menu is displayed. It may be of the type that indicates the completion of the manufacture of the item.

  In addition, various modifications can be made without departing from the gist of the present invention, such as a restaurant type to which the present invention can be applied, a layout of the in-store monitoring screen 11 and a warning display method on the screen. Of course.

The system block diagram which shows one Embodiment of the restaurant system which implement | achieves the shop management function of this invention. The schematic diagram which shows one layout example of the shop management screen displayed on a monitor in the embodiment. The schematic diagram which shows an example of the passenger seat image displayed on the passenger seat layout image of the monitoring screen in the same store. The schematic diagram which shows an example of the work amount indicator according to kitchen corner displayed on the kitchen layout image of the monitoring screen in the same store. The schematic diagram which shows the external appearance structure of the order entry terminal in the embodiment. The block diagram which shows the principal part structure of the same order entry terminal. The schematic diagram which shows the format of the main data message transmitted to the station from the same order entry terminal. The block diagram which shows the principal part structure of the kitchen terminal in the embodiment. The schematic diagram which shows the format of the main data message transmitted to the station from the same kitchen terminal. The block diagram which shows the principal part structure of the POS terminal in the embodiment. The schematic diagram which shows the format of the main data message transmitted to the station from the POS terminal. The block diagram which shows the principal part structure of the station in the embodiment. The schematic diagram which shows the record format of the salesclerk database which the station memorize | stores. The schematic diagram which shows the record format of the menu database which the station memorize | stores. The schematic diagram which shows the record format of the floor database which the station memorize | stores. The schematic diagram which shows the record format of the passenger seat database which the station memorize | stores. The schematic diagram which shows the record format of the kitchen database which the station memorize | stores. The schematic diagram which shows the data structure of the image update log file which the station memorize | stores. The schematic diagram which shows the format of the manufacture instruction data message transmitted to the kitchen terminal from the station. The flowchart which shows the principal part of the guidance completion input process which the main control part of the station performs. The flowchart which shows the principal part of the order input process which the main control part of the station performs. The flowchart which shows the principal part of the manufacture completion input process which the main control part of the station performs. The flowchart which shows the principal part of the layout completion input process which the main control part of the station performs. The flowchart which shows the principal part of the accounting input process which the main control part of the station performs. The flowchart which shows the principal part of the completion completion input process which the main control part of the station performs. The flowchart which shows the principal part of the kitchen warning determination process which the main control part of the station performs. The flowchart which shows the principal part of the floor warning determination process which the main control part of the station performs. The flowchart which shows the principal part of the passenger seat image update process which the main control part of the station performs. The flowchart which shows the principal part of the kitchen image update process which the main control part of the station performs. The flowchart which shows the principal part of the post-reproduction | regeneration processing which the main control part of the station performs. The schematic diagram which shows an example of the warning generation list displayed on a monitor in the post-reproduction | regeneration processing which the main control part of the station performs. The schematic diagram which shows an example of the store monitoring screen displayed on a monitor in the post-reproduction | regeneration processing which the main control part of the station performs.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Station, 2 ... Order entry terminal, 3 ... Radio | wireless machine, 4 ... LAN, 5A-5D ... Kitchen terminal, 6 ... Slip issuing machine, 7 ... POS terminal, 8 ... Reservation terminal, 9A-9D ... Surveillance camera, 10 DESCRIPTION OF SYMBOLS: Monitor, 11 ... In-store monitoring screen, 12: Floor status display part, 17 ... Passenger seat layout image, 18 ... Kitchen layout image, 25 ... Work load indicator, 68 ... Main control part, 70 ... Clerk database, 71 ... Menu database, 72 ... Floor database, 73 ... Audience seat database, 74 ... Kitchen database, 75 ... Update image log file.

Claims (4)

In addition to having a display, each seat in the restaurant has a seating state information storage unit that stores seating state information indicating the status of vacancy, seating, etc., and is stored in the seating state information storage unit In the store management apparatus that displays an image that can identify the status of each seat on the display based on the seat status information of each seat,
Situation change detection means for detecting the situation change of each passenger seat;
State information updating means for updating the passenger seat state information of the seat where the state change is detected by the state change detecting means to information indicating the state after the change;
Update state information storage means for storing and storing the passenger seat state information updated by the state information update means in time series;
Seat status reproduction means for reproducing past images displayed on the display unit based on the seat status information stored and stored in time series by the update status information storage means;
The store management apparatus characterized by comprising. A warning presence / absence judging means for judging whether or not a warning has occurred due to a change in the situation of the passenger seat detected by the situation change detecting means;
Warning information adding means for associating information indicating that there is a warning with the passenger seat status information stored and saved by the update status information storage means at that time when it is determined by the warning presence / absence determination means that a warning has occurred. And
The passenger seat status reproduction means displays the image at the time of warning occurrence based on information associated with information indicating the presence of warning among the passenger seat status information stored and stored in time series by the update status information storage means. The store management apparatus according to claim 1, further comprising means for reproducing in a container. Order waiting seat detection means for detecting seats waiting to be ordered for menu items in each seat,
Order waiting seat number determination means for determining whether or not the order waiting seat number detected by the order waiting seat detection means exceeds a preset allowable value;
3. The store management according to claim 2, wherein the warning presence / absence determining means determines that a warning has occurred when the order waiting seat number determining means determines that the number of order waiting seats exceeds an allowable value. apparatus. Order obtaining means for obtaining information on menu items ordered from customers;
Kitchen work amount determining means for determining the work amount of the kitchen in the restaurant based on the information acquired by the order acquiring means;
A work amount determination means for determining whether the work amount determined by the kitchen work amount determination means exceeds a preset allowable value;
3. The store management apparatus according to claim 2, wherein the warning presence / absence determining means determines that a warning has occurred when the work amount determining means determines that the work amount exceeds an allowable value.

Images