JP2011170815A - Customer information processing device and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an environment that gives information on a relation between a customer and objects such as a table, seat, room or the like to be used by the customer, in a store. <P>SOLUTION: The customer information processing device includes: an object receiving means 10 which receives designation of an object to be used by a customer; an attribute receiving means 20 which receives attribute information of the customer; and an information storage means 40 which stores, in a storage unit, identification information of the object received by the object receiving means and the attribute information received by the attribute receiving means in association with each other. Accordingly, the store acquires the relation between the object to be used and the customer by the information stored in the storage unit. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a customer information processing apparatus and a program.

  2. Description of the Related Art Conventionally, in restaurants, there is a device that stores data on the use start time and use end time of a passenger seat (see, for example, Patent Document 1). According to this device, by using the accumulated data, the ratio between the vacant seat state and the used state is calculated for each seat, and the used state for each seat is grasped, which is useful for optimizing the seat layout. It is supposed to be possible.

  By the way, in restaurants and the like, it is important to create a store that gives satisfaction to customers. To that end, it is important to know what customers have come to the store and what table they have arrived at. However, the above-described conventional apparatus has a problem that it is not known what customers have come to the store and what table they have arrived at.

  This invention is made in view of the above, Comprising: It aims at providing the environment which a shop can grasp | ascertain the relationship between the use object, such as a table used by a visitor, a seat, a room, and a visitor. .

  In order to solve the above-described problems and achieve the object, the customer information processing apparatus according to the present invention includes a target receiving unit that receives designation of a target to be used by a customer who visits the store, and an attribute that receives the attribute information of the customer A receiving unit; and an information storage unit that stores the identification information of the usage target received by the target receiving unit and the attribute information received by the attribute receiving unit in a storage unit in association with each other.

  In addition, the program of the present invention includes a target receiving unit that receives designation of a target to be used by a customer who visits the store, an attribute receiving unit that receives the attribute information of the customer, and the target receiving unit that receives the attribute information. It is made to function as information storage means for associating the identification information of the object to be used with the attribute information received by the attribute receiving means and storing it in the storage unit.

  ADVANTAGE OF THE INVENTION According to this invention, the environment where a shop can grasp | ascertain the relationship between the usage object, such as a table used by a visitor, a seat, and a room, and a visitor can be provided.

FIG. 1 is a system configuration diagram schematically showing the overall configuration of the store management system. FIG. 2 is a block diagram showing electrical connection of the information terminal. FIG. 3 is a block diagram showing electrical connection of stations. FIG. 4 is a schematic diagram showing the data structure of a passenger seat management file. FIG. 5 is a schematic diagram showing the data structure of the customer management file. FIG. 6 is a block diagram illustrating a functional configuration of the information terminal. FIG. 7 is a flowchart showing a flow of processing performed by the information terminal. FIG. 8 is a diagram illustrating an example of a floor layout screen. FIG. 9 is a diagram illustrating an example of a first passenger seat situation list screen. FIG. 10 is a diagram illustrating an example of the second passenger seat situation list screen. FIG. 11 is a flowchart showing the flow of customer information management processing. FIG. 12 is a diagram illustrating an example of a customer number input screen. FIG. 13 is a diagram illustrating an example of a customer attribute information input screen.

  Exemplary embodiments of a customer information processing apparatus and a program according to the present invention will be explained below in detail with reference to the accompanying drawings.

  The present embodiment is an example in which an information terminal of a store management system installed in a restaurant is applied as a customer information processing device. The restaurant of the present embodiment includes a plurality of customer service floors, and a plurality of tables are arranged on each customer service floor, and a use target used by a customer who visits the store (customer) is a table.

  FIG. 1 is a system configuration diagram schematically showing the overall configuration of the store management system. A store management system 101 shown in FIG. 1 includes an information terminal 102 installed in a customer service floor and a checkout counter, a kitchen printer 103 installed in a kitchen, and a store management system 101 installed in a store backyard. A station 105 as a server to be controlled is provided.

  Whether the information terminal 102 is installed on the customer service floor or on the checkout counter, the basic structure and function thereof are not changed. What is different is how it is used. In other words, the information terminal 102 installed on the customer service floor supports each of the customer guidance business, the order reception business, the serving service, the customer information input business, and the checkout counter. The installed information terminal 102 supports accounting operations in addition to those operations. That is, the information terminal 102 installed in the checkout counter also functions as a so-called POS terminal. For this reason, both the information terminal 102 installed on the customer service floor and the checkout counter are connected to the receipt or slip issuing printer 106. In contrast, the information terminal 102 installed in the checkout counter is connected to the customer display device 107 in addition to the printer 106.

  The information terminal 102 is configured by mounting a liquid crystal display 109 as a display on the upper surface of the main body 108. In the liquid crystal display 109, a touch panel 110 as an input device is laminated on the display surface. The printer 106 is installed adjacent to the information terminal 102 and connected to the information terminal 102 via an interface such as a USB.

  The customer display device 107 is, for example, an LED display device that performs 7-segment display, and is placed and installed on the upper surface of the main body 108 of the information terminal 102. Similarly to the printer 106, the customer display device 107 is also connected to the information terminal 102 via an interface such as a USB.

  As shown in FIG. 1, the upper surface of the kitchen printer 103 is an operation display surface 111, and a keyboard 112 and a display 113 are arranged on the operation display surface 111. The kitchen printer 103 includes, for example, a thermal printer (not shown), and prints and issues a cooking instruction slip (not shown) for a cook working in the kitchen. The cooking instruction slip is issued from a slip issuing port 114 arranged on the front.

  As shown in FIG. 1, the station 105 includes a small liquid crystal display 116 and a keyboard 117, and manages various information transmitted from each information terminal 102.

  The information terminal 102, kitchen printer 103, and station 105 outlined above are connected to each other via a LAN so that data can be transmitted and received. The information terminal 102 can input guidance information for guiding customers to the table and order information for menu orders. The input order information is transmitted to the station 105 via the LAN, and further from the station 105 via the LAN. Is transmitted to the kitchen printer 103. The kitchen printer 103 prints and issues a slip having contents corresponding to the received order information. The voucher printed and issued by the kitchen printer 103 is a cooking instruction voucher for instructing a cook in the kitchen about the ordered menu item as described above. The information terminal 102 functioning as a POS terminal executes accounting processing.

  FIG. 2 is a block diagram showing electrical connection of the information terminal 102. The information terminal 102 includes a microcomputer 201, and the microcomputer 201 drives and controls each unit. The microcomputer 201 functions as a work area or the like by storing a ROM 204 for storing fixed information such as a control program in advance via a bus line 203 and a ROM 204 for storing various information in a rewritable manner in a CPU 202 that controls each unit centrally. A RAM 205 is connected. Therefore, the microcomputer 201 constitutes an information processing unit that executes information processing.

  A touch panel controller 206, a display controller 207, an HDD 208, an interface 209, and a communication interface 210 are connected to the microcomputer 201 via a bus line 203. The touch panel controller 206 takes in an input signal from the touch panel 110 as selection means and input means to the microcomputer 201. The display controller 207 drives and controls the liquid crystal display 109 based on the image data, and displays an image corresponding to the image data on the liquid crystal display 109. The interface 209 is an interface for connecting the printer 106 and the customer display device 107 to the microcomputer 201, and is configured by a USB or the like as described above. The communication interface 210 is an interface for enabling the microcomputer 201 to perform data communication with other devices via a LAN.

  The HDD 208 is installed with an OS, a computer program, various files, and the like. These OSs, computer programs, various files, etc. are all or partially copied to the RAM 204 when the information terminal 102 is started up and accessed by the CPU 202. The CPU 202 executes processing according to the OS and computer program copied in this way. The various files are, for example, a menu database, a seat management file 401 (see FIG. 4), and a customer management file 402 (see FIG. 5). The menu database stores menu codes, item names, prices, and the like as data of menu items that can be provided at the restaurant. The menu database is installed in the HDD 208 of each information terminal 102 and the HDD 307 of the station 105. In addition, when the contents of the seat management file 401 and the customer management file 402 are changed, the changed contents are distributed to other devices so that the seat management file 401 and the customer management file 402 of the other devices are updated. It has become.

  FIG. 3 is a block diagram showing the electrical connection of the station 105. The station 105 includes a microcomputer 301, and the microcomputer 301 drives and controls each unit. The microcomputer 301 functions as a work area or the like by storing a ROM 304 for storing fixed information such as a control program in advance through a bus line 303 and a ROM 304 for storing various information in a rewritable manner via a bus line 303. A RAM 305 is connected. Therefore, the microcomputer 301 constitutes an information processing unit that executes information processing.

  A display / keyboard controller 306, an HDD 307, and a communication interface 308 are connected to the microcomputer 301 via a bus line 303. The display / keyboard controller 306 controls the liquid crystal display 116 based on the image data to display an image corresponding to the image data on the liquid crystal display 116, and takes in an input signal from the keyboard 117 to the microcomputer 301. . The communication interface 308 is an interface for enabling the microcomputer 301 to perform data communication with other devices via a LAN.

  The HDD 307 is installed with an OS, a computer program, various files, and the like. These OSs, computer programs, various files, etc. are all or partially copied to the RAM 305 when the station 105 is started up, and are accessed by the CPU 302. The CPU 302 executes processing according to the OS and computer program copied in this way. The various files are, for example, a menu database, a customer seat management file 401, and a customer management file 402.

  FIG. 4 is a schematic diagram showing a file structure of a passenger management file 401 accessible by the information terminal 102 and the station 105, and FIG. 5 is a schematic diagram showing a data structure of a customer management file 402 accessible by the information terminal 102 and the station 105. FIG.

  The passenger seat management file 401 stores various types of information for each table. As shown in FIG. 4, a table number area 401a for storing table numbers, a floor number area 401b for storing floor numbers, and a status are stored. It has a status area 401c, a start time area 401d for storing use start time, a number of people area 401e for storing the number of customers, an elapsed time area 401f for storing elapsed time, and a customer number area 401g for storing customer numbers. The passenger seat management file 401 stores the status, start time, number of people, elapsed time, and customer number in association with the table number. The table number is identification information for identifying a table to be used, and specifically, is a number set differently for each table in order to individually identify all the tables installed in the restaurant. The floor number is the number of the floor (floor) on which the corresponding table (table) is arranged. The status is information indicating whether the corresponding table is being used or not used. The use start time is a time related to the start of use of the corresponding table. The elapsed time is an elapsed time from the use start time. The number of people is the number of customers who arrive at the corresponding table. The customer number is an identification number for identifying a customer, such as a slip number.

  As shown in FIG. 5, the customer management file 402 includes a customer number area 402a for storing customer numbers, a table number area 402b for storing table numbers, a floor number area 402c for storing floor numbers, and a number of people area 402d for storing number of people. , An attribute information storage area 402e for storing attribute information, a stay information area 402f for storing stay information, and an order information area 402g for storing order information. The customer management file 402 stores a table number, a floor number, the number of people, attribute information, and stay information in association with the customer number. The customer number, table number, and number of people are the same as described above.

  The attribute information is attribute information of customers who arrive at the corresponding table. The attribute information includes attributes relating to the customer's age, attributes relating to the customer's gender, attributes relating to the customer's occupation, attributes relating to the customer's affiliation, and the like. The attributes relating to the customer's age include those in their 20s, 30s, 40s, and 50s. The attributes related to the customer's occupation are, for example, high school students (students), office workers, housewives, and the like. Attributes relating to customer affiliation are, for example, family, couple, group, and the like. The stay information is a table use time or use start time of a customer who uses the corresponding table. The usage time corresponds to the elapsed time of the passenger seat management file 401. The order information includes menu code, order quantity, order amount, etc. as data of menu items ordered by the customer.

  Next, various processes executed by the CPU 202 of the information terminal 102 according to the computer program will be described. As shown in FIG. 6, the CPU 21 implements the target reception unit 10, the attribute reception unit 20, the behavior information reception unit 30, and the information storage unit 40 as functional units by following the computer program.

  The target receiving means 10 receives a specification of a table that is a target to be used by customers who visit the store. The target receiving means 10 displays on the liquid crystal display 109 a floor layout screen 500 (see FIG. 8) on which a table object 502a (see FIG. 8), which is an object indicating the table, is arranged, imitating the arrangement of the table. And the object reception means 10 receives specification of the table corresponding to the table object selected by the touch panel 110 as a selection means.

  The behavior information accepting unit 30 accepts behavior information regarding customer behavior. Here, as an example, the customer's behavior is an order for a menu item, and the behavior information in this case is order information regarding the order for the menu item. Another example of the customer's behavior is the time when the customer stays in the store (stay time). The behavior information in this case is information regarding the use start time of the table and the use end time of the table.

  The attribute receiving means 20 receives customer attribute information. The attribute receiving unit 20 receives a plurality of attribute information. The attribute receiving unit 20 displays attribute information buttons 600g (see FIG. 13) as a plurality of objects indicating the attribute information on the liquid crystal display 109 as a display, and the attribute information button selected by the touch panel 110 as the selection unit. Attribute information corresponding to 600g is received. Further, the attribute receiving unit 20 can receive the input of attribute information both before the behavior information receiving unit 30 receives the order information and after receiving the order information.

  The information storage unit 40 associates the table number, which is the identification information of the table received by the target receiving unit 10, the attribute information received by the attribute receiving unit 20, and the behavior information received by the behavior information receiving unit 30. And stored in the customer management file 402 as a storage unit.

  Next, processing executed by the CPU 202 will be described in detail. As shown in the flowchart of FIG. 7, the CPU 202 of the information terminal 102 displays a floor layout screen 500 as shown in FIG. 8 on the liquid crystal display 109 as an operation screen (step S1).

  As shown in FIG. 8, the floor layout screen 500 displays a layout display unit 502 that displays a table object 502 a simulating the arrangement of a table to be used, and various buttons. The table object 502 a and various buttons are objects that can be touch-designated by the touch panel 110.

  The various buttons displayed on the floor layout screen 500 include a seat button 501a, an order button 501b, an accounting button 501c, an order transmission button 501d, a floor switching button 501e, a table display change button 501f, a new customer group button 501g, and a group in use. There is a button 501h and the like.

  The floor switching button 501e is provided for each customer service floor. In this embodiment, “floor 1”, “floor 2”, “ Each floor switching button 501e of "Floor 3" is provided.

  As the table display change button 501f, there are “floor diagram”, “25 desk”, and “50 desk” buttons. The “floor diagram” table display change button 501f is for displaying the floor layout screen 500, and the “25 table” table display change button 501f is the first audience seat status list screen 500A shown in FIG. The table display change button 501f of “50 tables” is for displaying the second passenger seat status list screen 500B shown in FIG.

  The table object 502a is associated with the table number of the corresponding table. Specifically, a table object number for identifying a table object is attached to the object 502a. The information terminal 102 has an object file (not shown) that is a storage unit that stores the table object number in association with the table number of the corresponding table and the position (coordinates) of the table object. is doing. In the table object 502 a, various information related to the corresponding table is displayed based on the passenger seat management file 401 and the customer management file 402. The layout display unit 502 displays a part of the schematic image of the entire customer service floor. The layout display unit 502 displays a scroll button 502c for scrolling the schematic image of the entire customer service floor. In the layout display portion 502, a non-smoking mark 502b is displayed corresponding to the table object 502a of the table where the seat is a non-smoking seat.

  Here, the first passenger seat situation list screen 500A and the second passenger seat situation list screen 500B will be described. The first and second seat status list screens 500A and 500B are a list display section displaying a list of table objects 502a (reference number 502A in the first seat status list screen 500A and reference number 502B in the second seat status list screen 500B). And various buttons. These various buttons are the same as the buttons on the floor layout screen 500. The table objects 502a of the list display portions 502A and 502B are arranged in a matrix in order of table numbers. The first and second passenger seat status list screens 500A and 500B have different numbers and sizes of table objects 502a to be displayed. The number of table objects 502a to be displayed is larger in the first passenger seat situation list screen 500A than in the second passenger seat situation list screen 500B. The size of the table object 502a to be displayed is larger in the second passenger seat situation list screen 500B than in the first passenger seat situation list screen 500A.

  Next, as shown in FIG. 7, the CPU 202 accepts the touch selection of the table object 502a by the touch panel 110 (Yes in step S2), and accepts the table number of the table indicated by the touch-selected table object 502a (target) The accepting unit 10) stores the accepted table number in a selection table storage area (not shown) of the RAM 204 (step S3: information storage unit), and proceeds to step S4.

  Next, the CPU 202 waits for the button on the floor layout screen 500 to be touch-selected (No in step S4). If the CPU 202 determines that the touch of the button has been selected (Yes in step S4), the CPU 202 executes a process corresponding to the touch-selected button (button corresponding process) (step S5), and returns to step S2. In addition, when the CPU 202 determines that the touch of the table object 502a is not selected by the touch panel 110 (No in Step S) and the touch of the button is selected (Yes in Step S4), the CPU 202 proceeds to Step S5 and performs button handling processing. Execute.

  In this way, the CPU 202 executes a plurality of types of processing corresponding to the buttons on the floor layout screen 500. Details of the button handling process will be described below.

  First, the customer information management process executed by the CPU 202 in step S5 when the new customer group button 501g is touch-selected on the touch panel 110 in step S2 will be described based on the flowchart shown in FIG.

  In this customer information management process, in step S2 in FIG. 7, the number of customers who arrive at the table indicated by the table object 502a that has received a touch operation and attribute information are received and stored. Therefore, the CPU 202 performs the customer information management process on condition that the specification of the table object 502a in step S2 is accepted. Here, when the CPU 202 (behavior information accepting means 30) accepts the touch selection of the new customer group button 501g by the touch panel 110 (that is, a signal from the touch panel 110), the behavior information regarding the behavior that the customer starts using the table. (Behavior information receiving means 30).

  As shown in FIG. 11, the CPU 202 generates a customer number, associates the generated customer number with the table number stored in the selection table storage area of the RAM 204 in step S3 of FIG. It memorize | stores in 402 (step S10). At this time, the CPU 202 associates the generated customer number with the table number stored in the selection table storage area (not shown) of the RAM 204 in step S3 of FIG. 401g is stored. Here, when the CPU 202 (behavior information accepting means 30) accepts the touch selection of the new customer group button 501g by the touch panel 110 (that is, a signal from the touch panel 110), the behavior information regarding the behavior that the customer starts using the table. (Behavior information receiving means 30). Then, the CPU 202 stores the time at this time in the start time area 401d of the customer seat management file 401 and the stay information area 402f of the customer management file 402 (information storage means 40).

  Next, the CPU 202 displays a customer number input screen 600 (FIG. 12) on the liquid crystal display 109 (step S11). The display of the customer number input screen 600 is, for example, a pop-up display on the floor layout screen 500. As shown in FIG. 12, the customer number input screen 600 includes a number input area 600a for receiving the number of people, a plurality of attribute input areas 600b for receiving customer attribute information, a numeric keypad button 600c, and an OK / Close button 600f.

  When the numeric keypad 600c is touch-selected by touch selection on the touch panel 110 on the customer number input screen 600, the CPU 202 displays the number of touch-selected items in the number-of-people input area 600a. Thereafter, the CPU 202 accepts the touch selection of the input confirmation button 600e of the touch panel 110, thereby accepting the number displayed in the number input area 600a as the number of customers (Yes in step S12: number accepting means), The information is stored in the management file 402 (step S13: information storage means 40). At this time, the CPU 202 stores the number of customers in the customer management file 402 in association with the table number and customer number stored in the customer management file 402 in step S10.

  Next, the CPU 202 displays a customer attribute input screen 600A (FIG. 13) on the liquid crystal display 109 (step S14). The display of the customer attribute input screen 600A is, for example, a pop-up display on the floor layout screen 500. As shown in FIG. 13, the customer attribute input screen 600A includes a number of people input area 600a, a plurality of attribute input areas 600b, a plurality of types of attribute information buttons 600g, and an OK / Close button 600f.

  The attribute information button 600g is associated with attribute information of various customers. Specifically, attribute information button identification information for identifying the attribute information button 600g is attached to the attribute information button 600g. The information terminal 102 associates the attribute information button identification information with the corresponding attribute information and the position (coordinates) of the attribute information button 600g, and stores the attribute information file (not shown) as a storage unit. )have. Examples of the attribute information button 600g include a “family” button indicating a family, a “couple” button indicating a couple, a “high school student” button indicating a high school student, a “company employee” button indicating a company employee, and a “group” button indicating a group. A “housewife” button indicating a housewife, an age group / sex button indicating an age group and sex, and the like. The age group and gender buttons include “20s female”, “30s female”, “40s female”, “50s female”, “20s male”, “30s male”, “40s male” There are buttons for "Men in 50s". These plural pieces of attribute information can be combined.

  When the attribute information button 600g is touch-selected by touch selection on the touch panel 110 on the customer attribute input screen 600A, the CPU 202 displays the attribute information indicated by the touch-selected attribute information button 600g in the attribute input area 600b. In the present embodiment, a plurality of attribute input areas 600b are provided, whereby a plurality of touch selections of the attribute information buttons 600g by the touch panel 110 are possible. Thereafter, the CPU 202 accepts the touch selection of the OK / close button 600f by the touch panel 110, thereby accepting the attribute information displayed in the attribute input area 600b as the customer's attribute information (Yes in step S15: attribute accepting means 20), The attribute information is stored in the customer management file 402 (step S16: information storage means 40). At this time, the CPU 202 stores the attribute information of the customer in the customer management file 402 in association with the table number and customer number stored in the customer management file 402 in step S10.

  Next, order processing will be described. When the order button 501b is touch-selected on the touch panel 110 in step S2, the CPU 202 operates as the behavior information accepting unit 30, and executes order processing as processing in step S5. The CPU 202 displays an order screen on which menu items are displayed so that the touch panel 110 can be touch-selected, on the liquid crystal display 109, and accepts order information including menu items (menu codes) and the number of items. Then, after accepting an input of a menu item by touch selection on the touch panel 110 on the order screen, the CPU 202 selects the received menu item (menu code) as a customer management file when the order transmission button 501d is touch selected on the touch panel 110. The order information including the menu item (menu code) and the number of items is transmitted to the kitchen printer 103. At this time, the CPU 202 stores the order information in the customer management file 402 in association with the table number and customer number stored in the customer management file 402 in step S10.

  Here, if the new customer group button 501g is not touch-selected before the order processing and the customer information management processing described above is not performed, the customer number is not generated. Therefore, in this case, the CPU 202 generates a customer number, associates the generated customer number with the table number stored in the selection table storage area of the RAM 204 in step S3, and stores it in the customer management file 402. (Target receiving means 10). That is, in this case, the CPU 202 performs the same process as step S10. Thereafter, the CPU 202 stores the received menu item in the customer management file 402. After this processing, when the in-use group button 501h is touch-selected by the touch panel 110, the CPU 202 performs customer information management processing. In this case, processing corresponding to step S10 has already been performed. In the flowchart shown in FIG. 11, steps S12 to S16 are performed (attribute information receiving means).

  Next, accounting processing will be described. When the accounting button 501c is touch-selected on the touch panel 110 in step S2, the accounting process is performed for the customer of the table whose table number is designated in step S1. Specifically, the CPU 202 executes settlement based on the order information stored in the customer management file 402, and then issues a receipt. Then, the CPU 202 stores the information stored in the elapsed time area 401 f of the passenger seat management file 401 in the stay information area 402 f of the customer management file 402. Then, the CPU 202 sets the status in the status area 401c of the table for which accounting was performed in the unused seat management file 401 to a non-use state, and stores information on the start time area 401d, the number of people area 401e, the elapsed time area 401f, and the customer number area 401g. to erase. At this time, if the CPU 202 (behavior information accepting means 30) accepts the touch selection of the accounting button 501c by the touch panel 110 (that is, a signal from the touch panel 110), it accepts the action information regarding the behavior of the customer's table use end. (Behavior information receiving means 30)

  Next, the screen switching process will be described. When any one of the table display change buttons 501f is touch-designated by the touch panel 110, the CPU 202 switches to a screen corresponding to the table display change button 501f. For example, when the table display change button 501f of “50 table” is touch-designated on the floor layout screen 500 (FIG. 8) or the second passenger seat status list screen 500B (FIG. 10), the CPU 202 displays the display on the liquid crystal display 109. The screen is switched to the first passenger seat situation list screen 500A (FIG. 9). Further, when the table display change button 501f of “25 table” is touch-designated on the first seat status list screen 500A (FIG. 9) or the second seat status list screen 500B (FIG. 10), the CPU 202 displays the liquid crystal display. The display screen of the display 109 is switched to the floor layout screen 500 (FIG. 8). Here, the information displayed on the table object 502a and the like on the floor layout screen 500, the first passenger seat situation list screen 500A, and the second passenger seat situation list screen 500B is at a certain point in time, and the difference in information amount is as follows. Although there is content identity. 8 to 10 are for explaining an example of the screens 500, 500A, and 500B, and do not necessarily show information at the same time.

  As described above, in the present embodiment, the attribute receiving unit 20 associates the table number of the table received by the target receiving unit 10 with the customer attribute information received by the attribute receiving unit, and manages the customer management file 402. Remember me. Therefore, the store can grasp the relationship between the table to be used and the customer based on the information stored in the customer management file 402.

  In the present embodiment, the attribute receiving unit 20 receives a plurality of attribute information. Therefore, the store can deeply grasp the relationship between the table to be used and the customer based on the information stored in the customer management file 402.

  In the present embodiment, the attribute receiving unit 20 displays the attribute information buttons 600g as a plurality of objects indicating the attribute information on the liquid crystal display 109 that is a display, and is selected by the touch panel 110 as the selection unit. The attribute information corresponding to the attribute information button 600g is received. Therefore, the operator can perform the attribute information input operation relatively easily.

  In the present embodiment, the behavior information accepting unit 30 accepts input of behavior information related to the customer's behavior, and the information storage unit 40 accepts the table number of the table accepted by the target accepting unit 10 and the attribute accepting unit 20. The attribute information and the behavior information received by the behavior information receiving means 30 are associated with each other and stored in the customer management file 402. Therefore, the store can grasp the relationship between the table and the customer's behavior on the table based on the information stored in the customer management file 402.

  In the present embodiment, the behavior information accepting unit 30 accepts order information related to menu item orders. Therefore, the store can grasp the relationship between the table and the customer order attached to the table based on the information stored in the customer management file 402.

  Further, in the present embodiment, the attribute receiving unit 20 can receive the input of attribute information both before the behavior information receiving unit 30 receives the order information and after receiving the order information. Therefore, the usability of the information terminal 102 is good.

  Note that the present invention is not limited to the present embodiment, and various other embodiments can be adopted without departing from the gist of the present invention.

  The present invention is not limited to the above embodiments, and various other embodiments can be adopted without departing from the spirit of the present invention. For example, the object of use is not limited to a table, and may be, for example, a store seat, a room such as a karaoke room in a karaoke box, or the like.

  Further, the selection means is not limited to the touch panel, and may be a keyboard, a mouse, or the like, for example.

  In the above embodiment, various programs are stored in the HDD. However, the present invention is not limited to this, and the program executed on the information terminal of the above embodiment is in an installable format or an executable format. The file may be provided by being recorded on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. The program executed by the information terminal of the above embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The program executed on the information terminal of the above embodiment may be provided or distributed via a network such as the Internet.

DESCRIPTION OF SYMBOLS 10 ... Object reception means 20 ... Attribute reception means 30 ... Behavior information reception means 40 ... Information storage means 102 ... Information terminal (customer information processing apparatus)
110 ... Touch panel (selection means)
402: Customer management file (storage unit)
600g ... attribute information button (object)

JP 2000-194759 A

Claims (6)

A target reception means for receiving specification of a target to be used by a customer who has visited the store;
Attribute receiving means for receiving the attribute information of the customer;
Information storage means for associating and storing the identification information of the use target received by the target reception means and the attribute information received by the attribute reception means in a storage unit;
A customer information processing apparatus.   The customer information processing apparatus according to claim 1, wherein the attribute receiving unit receives a plurality of the attribute information.   The customer information processing apparatus according to claim 2, wherein the attribute receiving unit displays a plurality of objects indicating the attribute information on a display unit and receives the attribute information corresponding to the object selected by the selection unit. Provided with behavior information accepting means for accepting behavior information relating to customer behavior,
The information storage unit associates the identification information of the usage target received by the target reception unit with the attribute information received by the attribute reception unit and the behavior information received by the behavior information reception unit. The customer information processing apparatus according to any one of claims 1 to 3, which is stored in a section. The behavior information accepting means accepts order information related to ordering menu items,
The customer information processing apparatus according to claim 4, wherein the attribute receiving unit is capable of receiving the attribute information both before and after the behavior information receiving unit receives the order information. Computer
A target reception means for receiving specification of a target to be used by a customer who has visited the store;
Attribute receiving means for receiving the attribute information of the customer;
Information storage means for associating and storing the identification information of the use target received by the target reception means and the attribute information received by the attribute reception means in a storage unit;
Program to function as.

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