JPH0588932A - Trouble diagnosing device - Google Patents

Abstract

PURPOSE:To immediately perform the recovery operation of a trouble position by outputting the trouble diagnosis result from an output part based on the input of trouble data from an input part at the time of trouble of a device main body. CONSTITUTION:If a trouble occurs in a cash automatic deposit drawing machine, a CPU 21 displays the occurrence of trouble on a CRT 19, and then, a clerk not only confirms the trouble occurrence condition displayed on the CRT 19 but also inputs the trouble occurrence data by touching through the keyboard picture displayed on the CRT 19. The CPU 21 drives a trouble diagnosis part 25 based on the input data inputted by touch, and this driven trouble diagnosis part 25 collates actually generated the trouble occurrence data recovery data stored in a RAM 23 with each other and specifies the trouble cause, the trouble position, and the recovery countermeasure. These specified recovery guide data are displayed out on the CRT 19 as the data for clerk indication by the CPU 21 and are guided from an audio output part 24 with a voice and are reported to the clerk.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure diagnosing device such as an internal structure of an automatic teller machine, and more specifically, a failure diagnosing device capable of immediately obtaining recovery guidance data corresponding to a failure. Regarding

[0002]

2. Description of the Related Art Generally, when a failure occurs in an automatic teller machine or the like having a complicated internal structure for handling banknotes and coins, a staff member opens the inside of the main body of the apparatus at the time of recovery to find out the location of the failure. Alternatively, the failure location is found by experience, and then restoration processing corresponding to the cause of the failure is performed (for example, see Japanese Patent Application No. 63-144460).

[0003]

However, in such a recovery operation, it takes a lot of time to find a failure point and to elucidate the cause of the failure, and the recovery process cannot be performed immediately. Further, once a failure occurs, there is a problem that it takes time to recover.

Therefore, according to the present invention, when a failure occurs in the main body of the apparatus, recovery guidance data for instructing a staff member for recovering the failure is output so that the failure location can be immediately restored and operated. For the purpose of providing.

[0005]

According to the present invention, an input unit for inputting failure occurrence data of an apparatus body, an output unit for outputting a processing result of the input failure occurrence data, and a database for storing recovery data are provided. Based on inputting the failure occurrence data from the input unit when a failure occurs in the apparatus body by comparing the input failure occurrence data with the restoration data stored in the database for failure diagnosis And a control means for causing the output unit to output the failure diagnosis result obtained by driving the failure diagnosis means.

[0006]

According to the present invention, when a trouble occurs in the main body of the apparatus, when the clerk inputs the data of the trouble occurrence condition from the input section, the control means drives the trouble diagnosing means based on the input data, and the trouble location The failure diagnosis result of the failure cause and the recovery procedure is obtained, and the obtained failure diagnosis result is output from the output section to notify the staff.

[0007]

Therefore, even when a device having a complicated internal structure, such as an automatic teller machine, has a failure, the failure location, the cause of the failure, and the recovery measure can be output from the output section. Immediately, the contents of the failure of the apparatus main body and the countermeasures for it are known, and the staff can quickly perform the recovery process without any trouble, and can perform the efficient recovery process in a short time.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. The drawing shows an automatic teller machine equipped with a failure diagnosis device, and the automatic teller machine 11 shown in FIG. 1 has a handling indicator 13, an attendant call button 14, on the upper side of a front-end customer service panel 12. It has a passbook slot 15 and a card slot 16, a coin slot 17 on the left side of the lower part of the panel, a banknote slot 18 on the right side, and a CR that also serves as a touch panel.
It has T19 and has a transaction function for both bills and coins.

FIG. 2 shows a block diagram of a control circuit of the failure diagnosing device for an automatic teller machine, wherein the CPU 21 is a ROM 22.
Control each circuit device according to the program stored in
The control data is readablely stored in the RAM 23. Further, when a failure occurs, the CPU 21 causes the CRT 19 to display the details of the failure, and causes the voice output section 24 to give a voice description of the failure content to inform the staff in detail of the location of the failure, the cause of the failure, and the recovery procedure. An expert system) 25 is provided so that the system can be immediately restored. The RAM 23 stores various transaction data as well as normal transaction data, and stores recovery data corresponding to the content of the failure as a database. From the RAM 23 provided as this database, the failure data is stored. When it occurs, the optimum recovery data is read and the recovery instruction is given to the staff. The clerk panel unit 26 is provided on the inner surface of the front door or the inner surface of the rear door of the automatic teller machine 11, and includes various switches such as a mode change switch for handling the device. The communication control unit 27 is connected to a center that manages transaction information of all customers, and serves as a communication function that obtains transaction data corresponding to the customers input to the automatic teller machine 11 from the center. The cash processing unit 28 takes in the received banknotes and coins inside, and performs the processing of discharging the banknotes and coins at the time of withdrawal and cancellation of the payment. The form processing unit 29 issues a slip in which the transaction data is described according to the transaction contents at the time of deposit / withdrawal processing, and also reads and writes the transaction information of the inserted passbook, and based on this passbook transaction. Processing the deposit and withdrawal according to the transaction data of the customer. Card processing unit 30
Reads and writes the information of the inserted card, and performs deposit / withdrawal processing according to the transaction data of the customer based on this card transaction. The failure diagnosis unit (fuzzy expert system) 25 described above is used in the automatic teller machine 11
In the CPU 21, the failure occurrence data, the recovery data stored in the RAM 23 are compared with each other to identify the cause of the failure, the failure location and the recovery measure, and the CPU 21 outputs the specified failure occurrence data and the recovery data. CR for staff instructions
Display output is performed at T19, and voice guidance is performed from the voice output unit 24. In this case, as the recovery data recorded in the database of the RAM 23, a large number of data specifying various recovery guidance items corresponding to each failure that occurs in the automatic teller machine 11 is recorded, and further each failure occurs. The failure management data is stored and stored as failure management data for each failure content, and the failure occurrence tendency can be understood based on this failure management data.As a result, failure occurrence can be predicted. For example, from the relationship of failure occurrence frequency, It is possible to specify the replacement timing due to wear of the component at a specific position, and prevent the occurrence of a failure in advance when the component is replaced by such a management system.

The following table is an example of failure management data when an emptying phenomenon occurs in a temporary holding unit that is installed in an automatic teller machine and temporarily holds banknotes.

[0011]

[Table 1]

In the table, among the items of the failure occurrence phenomenon, A indicates a reset state, a is not restored by reset, down b is the same as down immediately after restoration, and c is the same, and B is a maintenance code and d is a maintenance code. Indicates the code number, C indicates the temporary holding state of banknotes, the case where the stacking state is bad and the case where the stacking state is good, D indicates that the holding rollers of the temporary holding unit have forgotten to tilt, and E indicates the temporary stacking state. There is a foreign substance in the holding portion, F indicates whether or not the plate guide is deformed in the temporary holding portion, and Y indicates Yes,
N shows No, respectively. From the perspective of this table, the intersection between the cause of failure on the vertical axis and the phenomenon of occurrence of failure on the horizontal axis represents the relationship between the two. The larger the number at the intersection, the deeper the relationship, and no number is entered. The place represents nothing to do with it. For example, in the case of this automatic teller machine 11, it is recognized that there is a tendency that emptying tends to occur when the accumulation state in the temporary holding section is poor, and when the emptying occurs, the clerk can improve the banknote accumulation state. The request is output as one item.

The processing operation of the failure diagnosing device for the automatic teller machine constructed as described above will be described with reference to the flowchart of FIG. Now, when a failure occurs in the automatic teller machine 11, the CPU 21 informs the CRT that the failure has occurred.
19, the attendant confirms the failure occurrence status displayed on the CRT 19 and touch-inputs the failure occurrence data via the keyboard screen displayed on the CRT 19 (step n1). Based on the touch-input data, the CPU 21 drives the failure diagnosing unit 25, and the driven failure diagnosing unit 25 collates the actual failure occurrence data with the recovery data stored in the RAM 23. , The cause of the failure, the location of the failure, and the recovery measures for the failure are identified, and the identified recovery guide data is stored in the CPU 21.
Can be displayed on the CRT 19 for staff instruction, and voice guidance can be given from the voice output section 24 to inform the staff, and the staff can carry out the recovery operation in accordance with this to easily perform the recovery operation (steps n2 to n4).

As described above, even when a device having a complicated internal structure such as an automatic teller machine has failed, the failure location, the cause of the failure, and the recovery measure are displayed and voice-guided. The recovery can be dealt with immediately, and the clerk can perform the recovery process quickly without any trouble, and can perform the efficient recovery process in a short time.

In the correspondence between the present invention and the configuration of the above-described one embodiment, the apparatus main body of the present invention corresponds to the automatic teller machine 11 of the embodiment, and the input section also serves as a touch input. Corresponding to the CRT19 of, the output unit is CRT1
9 and the voice output unit 24, the database is R
The failure diagnosis unit corresponds to the AM 23, the failure diagnosis unit 25 corresponds to the failure diagnosis unit 25, and the control unit corresponds to the CPU 21. However, the present invention is not limited to the configuration of the above-described embodiment.

[Brief description of drawings]

FIG. 1 is an external perspective view of an automatic teller machine according to the present invention.

FIG. 2 is a block diagram of a control circuit of the failure diagnosis device of the present invention.

FIG. 3 is a flowchart showing a processing operation of the failure diagnosis device of the present invention.

[Explanation of symbols]

 11 ... Automatic teller machine 19 ... CRT 21 ... CPU 23 ... RAM 24 ... Voice output section 25 ... Failure diagnosis section

Claims (1)

[Claims] 1. An input unit for inputting failure occurrence data of an apparatus body, an output unit for outputting a processing result of the input failure occurrence data, and a database for storing restoration data.
On the basis of inputting failure occurrence data from the input unit when a failure occurs in the apparatus main body, failure diagnosis means for performing failure diagnosis by collating the input failure occurrence data with restoration data stored in a database. A failure diagnosis device, comprising: a control means for driving the failure diagnosis means to output a failure diagnosis result obtained from the output unit.