JP2018116327A - Valuable medium processing device, valuable medium processing system, and error releasing monitoring method for valuable medium processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an operator to carry out an error releasing operation as appropriate in a valuable medium processing device that processes a valuable medium.SOLUTION: This valuable medium processing device (currency processing device 1) is provided with: a processing unit (paper money processor 10, coin processor 110) that processes a valuable medium; an error detection unit (sensor 309) that detects the occurrence of an error; a storage unit (error releasing database 311) that stores a procedure for releasing the error; an erroneous operation detection unit (sensor 309) that detects execution of an erroneous operation with a procedure different from the procedure stored in the storage unit while an operator is releasing the error detected by the detection unit; and a control unit (error releasing control unit 301) that outputs the execution of the erroneous operation through an output unit (operation display unit 302, warning unit 308, and communication interface unit 306) after the erroneous operation detection unit has detected the erroneous operation.SELECTED DRAWING: Figure 3

Description

  The technology disclosed herein relates to a valuable medium processing apparatus, a valuable medium processing system, and an error cancellation monitoring method for the valuable medium processing apparatus.

  In Patent Document 1, in a cash processing apparatus that processes cash, when a failure such as a bill jam occurs, a guidance screen for failure recovery operation is sequentially displayed on the console as the operation progresses. The technology to do is described. The cash processing apparatus can be recovered from the failure by the operator performing the failure recovery operation according to the screen displayed on the console.

Japanese Patent No. 4475972

  However, there is a case where an erroneous failure recovery operation is performed when the operator performs a failure recovery operation without looking at the guidance screen displayed on the console, or when the operator misunderstands the contents of the guidance screen. is there. The cash processing apparatus described in Patent Document 1 displays the next guidance screen on the console by detecting that the operation has been performed according to the guidance screen by using a switch or the like, but if an erroneous failure recovery operation is performed, The guidance screen does not switch. However, when the operator is not looking at the guidance screen, he does not notice that the guidance screen is not switched.

  If the failure recovery operation is performed while performing an erroneous failure recovery operation, it is impossible to recover from the failure. Not only that, there is a risk of new obstacles.

  Furthermore, the banknote storage which originally does not need to be opened may be accidentally opened, which may cause an abnormality in the cash handling apparatus.

  The technology disclosed herein has been made in view of such a point, and an object thereof is to allow an operator to appropriately perform an error canceling operation in a valuable medium processing apparatus that processes valuable media. There is in doing so.

  The technology disclosed herein relates to a valuable medium processing apparatus. The apparatus includes a processing unit that processes a valuable medium, an error detection unit that detects that an error has occurred during the processing of the valuable medium, and a storage unit that stores a procedure for canceling the error. And an erroneous operation detection unit that detects that an erroneous operation different from the procedure stored in the storage unit is performed when an operator performs an operation for canceling the error detected by the error detection unit, And a control unit that outputs, through the output unit, that there has been an erroneous operation in response to the erroneous operation detection unit detecting the erroneous operation.

  Here, the “valuable medium” includes a medium such as a check, a bill, and a gift certificate in addition to money including banknotes and coins.

  According to this configuration, when an error occurs during processing of a valuable medium, the error detection unit detects that an error has occurred. The operator cancels the error by performing an error canceling operation. For example, when releasing clogging of valuable media, the operator sequentially performs an operation of opening a predetermined part or moving a predetermined part in the valuable medium processing apparatus and manually removing the jammed valuable medium by hand. remove. Thereafter, the operator restores each part of the valuable medium processing device to complete the error release operation, and the valuable medium processing device can be operated again.

  In the above configuration, when the erroneous operation detection unit detects that an erroneous operation different from the procedure for canceling the error is performed, the control unit outputs that the erroneous operation has occurred through the output unit. As a result, the operator knows that an erroneous operation has been performed. It is possible to prevent the operator from proceeding with the error canceling operation without noticing the erroneous operation. As a result, the operator can appropriately perform the error canceling operation.

  The error detection unit may detect a plurality of types of errors, and the storage unit may store a release procedure for each of the plurality of types of errors detected by the error detection unit.

  By doing so, an operator who performs an error canceling operation can appropriately perform a canceling operation for each of a plurality of types of errors that may occur in the valuable medium processing device.

  The output unit may be a display unit that displays that an erroneous operation has occurred. The operator can recognize that an erroneous operation has been performed by looking at the display unit.

  The display unit may display a guidance screen related to an error cancellation procedure stored in the storage unit.

  If the operator is performing an error canceling operation while viewing the guidance screen, if there is an error, the operator will be notified that the error has occurred. You can notice.

  The output unit may emit a sound when an erroneous operation is performed. By doing so, the operator can reliably know that an erroneous operation has been performed while performing an error canceling operation.

  The output unit may notify an external device when an operation error occurs. The external device may be, for example, a mobile terminal such as a smartphone or a tablet terminal, or a terminal such as a PC. These terminals may be terminals used by an operator performing an error canceling operation, or terminals used by a person other than the operator performing an error canceling operation. .

  With the above configuration, the operator can recognize that an erroneous operation has been performed through the external device. The operator can avoid proceeding with an inappropriate error canceling operation.

  The control unit may allow the operator to perform the error canceling operation when the erroneous operation detection unit detects that the state has been recovered from the erroneous operation state.

  When it becomes possible to proceed with the error canceling operation by recovering from the state of the erroneous operation, the operator can quickly cancel the error of the valuable medium processing device by performing the error canceling operation. .

  The control unit may prohibit the operator from performing the error canceling operation after the erroneous operation detection unit detects an erroneous operation.

  Depending on the contents of the erroneous operation, it may not be appropriate for the operator to perform the error canceling operation as it is even if the erroneous operation can be recovered. For example, if the storage unit that stores banknotes, etc. is accidentally opened, there is a possibility that the balance will become abnormal. Therefore, even if the storage unit can be closed as it is, the operator can cancel the error. It is not appropriate to proceed. By prohibiting the operator from performing an error canceling operation, the valuable medium processing apparatus can be appropriately operated.

  The storage unit may store information on the erroneous operation when the erroneous operation detection unit detects an erroneous operation.

  This makes it possible to analyze the stored erroneous operation information later. As a result of the analysis, it is possible to take countermeasures against erroneous operations that occur frequently. For example, by correcting the content of the guidance screen, it is possible to prevent erroneous operation.

  The storage unit may store the erroneous operation information in association with information of an operator who performs the error canceling operation.

  By doing so, it is possible to specify an operator who frequently has erroneous operations, for example. The administrator can give guidance or the like so that the operator does not perform an erroneous operation.

  The control unit may change an output mode through the output unit in accordance with an operator who performs the error canceling operation.

  For example, for an inexperienced operator (beginner), the fact that there is an erroneous operation is output through the output unit even if the operation is minor. By doing so, it is possible to prevent an inexperienced operator from making a serious mistake. An inexperienced operator can appropriately proceed with the error canceling operation.

  On the other hand, for operators (experts) with abundant experience, it is considered that minor misoperations can be immediately noticed and recovered, so the fact that the misoperation has occurred is not output via the output unit. Only when there is a serious misoperation (for example, an erroneous operation that causes an abnormality in the inventory of the valuable media processing device or an erroneous operation that causes damage to the valuable media processing device), the fact that the erroneous operation has occurred is output through the output unit. . By doing so, an operator who has abundant experience can smoothly proceed with the error canceling operation and can appropriately perform the error canceling operation.

  If the output mode is changed according to the operator who performs the error canceling operation in this manner, the error canceling operation can be performed appropriately and the usability of the valuable medium processing apparatus is improved. The operator who performs the error canceling operation can be identified by performing an authentication process in the valuable medium processing apparatus.

  Here, to change the output mode, as described above, in addition to changing whether to output or not outputting, (1) changing the display content, (2) changing the display timing (3) changing the warning sound, (4) changing the timing for generating the warning sound, (5) changing the content to be notified to the external device, and (6) the timing for notifying the external device. Changing, (7) changing the external device for notification, and the like. In addition, in the configuration in which the output unit includes a plurality of means such as display, sound, and notification, the combination of the output means is changed (for example, display only, display and sound, and display, sound, and notification). Switching) is one of changing the output mode.

  The control unit may change an output mode through the output unit according to an installation environment of the valuable medium processing device.

  An ATM (Automatic Teller Machine) as one of valuable medium processing devices and an auto casher are installed in a store of a financial institution near a general customer. If the output unit emits a sound (warning sound) when an operation error occurs, the general customer may feel uneasy or uncomfortable. Therefore, for example, when the valuable medium processing apparatus is installed in a place where a general customer is nearby, the output unit does not emit a sound and performs only display, while the valuable medium processing apparatus is When installed in a place not nearby, the output unit may emit sound and display. Note that the change of the output mode includes the various modes described above.

  If the output mode is changed in accordance with the installation location of the valuable medium processing device in this way, the error can be appropriately canceled and the usability of the valuable medium processing device is improved.

  The level corresponding to the content of the erroneous operation is set in advance for the erroneous operation detected by the erroneous operation detection unit, and the control unit may change the output mode through the output unit according to the level of the erroneous operation. .

  For example, when there is a minor erroneous operation, the output unit does not emit a sound and performs only display, while when there is a serious erroneous operation, the output unit emits a sound and performs display. It is good also as. Note that the change of the output mode includes the various modes described above.

  If the output mode is changed according to the level of erroneous operation in this way, it is possible to reliably prevent an inappropriate error canceling operation from proceeding, and an error canceling operation can be performed appropriately. The usability of the valuable medium processing apparatus is improved.

  When the erroneous operation detection unit detects an erroneous operation, the control unit may execute a guidance process to a close examination process of the storage unit storing the valuable medium after the error is canceled.

  As described above, when there is a possibility that an abnormal amount in the storage unit may occur due to an erroneous operation, a scrutinization process for determining the amount in the storage unit must be performed. If the control unit executes the guidance process to the scrutinization process, the valuable medium processing device can smoothly shift to the scrutiny process after the error is released. Specifically, as the guidance process, an icon for starting a scrutiny process or a pop-up screen may be displayed on the display unit of the valuable medium processing apparatus. Further, after the error is released, the scrutiny processing of the target storage unit may be automatically started.

  The valuable medium processing system disclosed herein includes a valuable medium processing apparatus that processes a valuable medium, and an external device that communicates with the valuable medium processing apparatus, and the valuable medium processing apparatus processes the valuable medium. An error detection unit that detects that an error has occurred, a storage unit that stores a procedure for canceling the error, and an operator performs an operation for canceling the error detected by the error detection unit. An erroneous operation detection unit that detects that an operation different from the procedure stored in the storage unit is performed, and that the erroneous operation detection unit has detected an erroneous operation. And a communication unit for transmitting to the external device.

  According to this configuration, if there is an erroneous operation during the error canceling operation, the fact that the erroneous operation has occurred is transmitted to the external device, so that the operator knows that the erroneous operation has occurred. The operator can appropriately perform the error canceling operation.

  An error cancellation monitoring method for a valuable medium processing apparatus disclosed herein includes a step of detecting that an error has occurred while the valuable medium processing apparatus is processing a valuable medium, and an operator cancels the error. A step of detecting that an erroneous operation different from a predetermined error cancellation procedure is performed, and a step of outputting that an erroneous operation is detected when the erroneous operation is detected. I have.

  According to this method, the operator performing the error canceling operation knows that an error has occurred, and the operator can appropriately perform the error canceling operation.

  As described above, according to the above-described valuable medium processing apparatus, valuable medium processing system, and error cancellation monitoring method of the valuable medium processing apparatus, the operator can appropriately perform the error cancellation operation.

FIG. 1 is a diagram illustrating the overall configuration of the money handling system. FIG. 2 is a diagram illustrating the internal configuration of the banknote handling machine. FIG. 3 is a block diagram illustrating a configuration example of the money handling apparatus. FIG. 4 is a diagram illustrating a configuration of the error cancellation database. FIG. 5 is a flowchart illustrating a control procedure related to error cancellation. FIG. 6 is a flowchart showing a correct release procedure and an example of an incorrect release procedure when a jam occurs in the banding part during the banding process. FIG. 7 is a flowchart showing a correct release procedure and an example of an incorrect release procedure when a jam occurs in the storage unit during the withdrawal process. FIG. 8 is an example of a guidance screen displayed at the time of error cancellation. FIG. 9 is an example of a guidance screen displayed at the time of error cancellation. FIG. 10 is an example of a guidance screen displayed at the time of error cancellation. FIG. 11 is an example of a warning screen displayed when an erroneous operation is performed when an error is cleared. FIG. 12 is an example of a guidance screen displayed at the time of error cancellation. FIG. 13 is an example of a warning screen displayed when an erroneous operation is performed when an error is cleared. FIG. 14 is an example of a guidance screen that prompts execution of a scrutiny process. FIG. 15 is a diagram illustrating the overall configuration of the POS system.

  Hereinafter, embodiments of a valuable medium processing device, a valuable medium processing system, and an error cancellation monitoring method of the valuable medium processing device will be described in detail with reference to the drawings. The following description is an example of the valuable medium processing apparatus, the valuable medium processing system, and the error cancellation monitoring method of the valuable medium processing apparatus. FIG. 1 shows an example of the overall configuration of a money handling system 100 as a valuable medium handling system. The money handling system 100 is constructed in a financial institution such as a bank, for example. The money handling system 100 includes a money handling apparatus 1. The money handling apparatus 1 is set as a cashier in a financial institution. The money handling system 100 is not limited to being constructed in a financial institution. Moreover, the money handling apparatus 1 is not limited to being set as a banking machine of a financial institution.

(Structure of money handling equipment)
FIG. 1 shows the external appearance of the money handling apparatus 1. The money handling apparatus 1 is configured by arranging the banknote handling machine 10 and the coin handling machine 110 so as to be arranged on the left and right. The banknote handling machine 10 can execute a deposit / withdrawal process for loose banknotes. Moreover, the banknote processing machine 10 can perform creation of a banded banknote (also referred to as a banknote bundle) and a process for withdrawing a banded banknote. A banded banknote is created from a predetermined number (for example, 100) of loose banknotes. The coin processor 110 is capable of executing deposit / withdrawal processing of loose coins. The coin processor 110 can also execute creation of wrapping coins and withdrawal processing of wrapping coins. The wrapping coin is created by winding a wrapping medium such as paper or film around a predetermined number (for example, 50) of loose coins. The banknote processing machine 10 and the coin processing machine 110 constitute a processing unit that processes valuable media.

  The operation display unit 302 includes, for example, a touch panel provided on the upper portion of the casing 112 of the coin processor 110. The operation display unit 302 displays information such as the processing status of banknotes and coins in the money handling apparatus 1 and the amount of banknotes and coins stored in the money handling apparatus 1. Further, the operator can perform various operations via the operation display unit 302. As will be described later, the operation display unit 302 displays a guidance screen indicating an error canceling procedure when performing an error canceling operation, and displays a warning screen when an erroneous operation is performed. The operation display unit 302 is an example of a display unit.

  The printing unit 304 is configured by a printer or the like that prints information such as banknotes and coins processing status in the money handling apparatus 1 and banknotes and coins stored in the money handling apparatus 1 on a receipt.

  FIG. 2 is a configuration diagram schematically showing the internal configuration of the banknote handling machine 10. In FIG. 2, the left side is the front side of the banknote handling machine 10, and the left-right direction is the depth direction of the banknote handling machine 10. The structure of the banknote processing machine 10 is demonstrated using FIG.1 and FIG.2. In addition, about the coin processor 110, description is abbreviate | omitted about the detail of the structure.

  As shown in FIG.1 and FIG.2, the banknote processing machine 10 has the substantially rectangular parallelepiped housing | casing 12, and the front part of this housing | casing 12 has the insertion part 14 for depositing a rose bill, a rose bill Are provided with a rose banknote dispensing unit 24 and a banded banknote dispensing unit 48 for dispensing the banded banknote. The front surface of the insertion unit 14 opens to the outside of the housing 12, and the operator can input a bundle of loose banknotes into the insertion unit 14. On the other hand, shutters 24 a and 48 a are respectively provided in the loose bill dispensing unit 24 and the banded bill dispensing unit 48. The shutters 24a and 48a are respectively driven by shutter driving units 24b and 48b (see FIG. 3) described later. When the rose banknote dispensing unit 24 and the banded banknote dispensing unit 48 are opened by the shutters 24a and 48a, the operator is accumulated in the rose banknote and the banded banknote dispensing unit 48 accumulated in the rose banknote dispensing unit 24. The attached banknote can be taken out. The rose banknote dispensing unit 24 functions as a withdrawal unit in the withdrawal process of rose banknotes, and discharges rose banknotes that could not be identified at the time of deposit processing or rose banknotes that were identified as not normal. Also functions as a deposit rejection unit.

  Also, below the loose banknote dispensing unit 24, there is a withdrawal reject unit 26 in which the rose banknotes that are determined not to be dispensed from the loose banknote dispensing unit 24 in the withdrawal process of the loose banknotes are accumulated. Is provided. Usually, the front cover of the withdrawal reject unit 26 is closed, and the inside of the withdrawal reject unit 26 cannot be accessed. When operated by an operator having a predetermined authority, the front cover is opened, and the internal withdrawal reject banknote can be collected.

  As shown in FIG. 2, the feeding unit 14 is provided with a feeding unit 16 for feeding the inserted banknotes one by one. The loose banknotes fed out from the input unit 14 by the feeding unit 16 are transported in the housing 12 by the transport unit 18. An identification unit 20 is provided in the conveyance unit 18, and the banknotes conveyed by the conveyance unit 18 are identified by the identification unit 20 in terms of denomination, true / false, front / back, correct / incorrect, new / old, and conveyance state. Further, the transport unit 18 is provided with a front / back reversing unit 22, and the loose banknotes identified by the identification unit 20 are reversed by the front / back reversing unit 22 so that the front and back are aligned.

  The transfer unit 18 is connected with a temporary depositing reserve unit 30, a mixed loose banknote storage unit 32, and a plurality (three in FIG. 2) of denomination type banknote storage units 34. Stages 30 a, 32 a, 34 a that are movable in the vertical direction are provided in the temporary deposit storage unit 30, the mixed rose bill storage unit 32, and each denomination type bill storage unit 34, and the stages 30 a, 32 a. , 34a are stacked in a stacked state. Here, in the mixed rose banknote storage unit 32, denomination rose banknotes, loss notes, overflow banknotes and the like that are not assigned to the individual denomination type rose banknote storage units 34 are stored in a mixed state. In addition, each denomination type individual banknote storage unit 34 stores individual banknotes of a specific denomination.

  A banknote feeding unit 30b is provided in the vicinity of the upper end of the deposit temporary storage unit 30, and the banknotes are fed out from the deposit temporary storage unit 30 to the transport unit 18 one by one by the banknote delivery unit 30b. One by one from the unit 18 to the deposit temporary storage unit 30. A bill feeding part 32b is provided in the vicinity of the upper end of the mixed rose bill storage part 32, and the bills are fed one by one from the transport unit 18 to the mixed rose bill storage part 32 by the bill feeding part 32b. In the present embodiment, the loose banknotes stored in the mixed loose banknote storage unit 32 cannot be fed out to the transport unit 18. A bill feeding part 34b is provided in the vicinity of the upper end portion of each denominated individual banknote storage unit 34, and individual banknotes are conveyed one by one from each denominated individual banknote storage unit 34 by the banknote feeding unit 34b. In addition, the sheets are fed one by one from the transport unit 18 to the individual denomination banknote storage unit 34. When the banknote withdrawal process is performed, the rose banknotes fed out from each denomination type rose banknote storage unit 34 are sent to the identification unit 20 by the transport unit 18, and are identified by the identification unit 20 before being thrown out. It is sent to the exit 24.

  A lower door 12a is provided at the lower part of the housing 12, and the operator can access the inside of the temporary depositing unit 30 by opening the lower door 12a. Moreover, the deposit temporary storage part 30, the mixed rose banknote storage part 32, and each money type rose banknote storage part 34 are accommodated in the drawer unit 13 which can be withdrawn to the near side (in the left direction in FIG. 2). . The operator can open the lower door 12a and pull out the drawer unit 13 to the near side, and can remove the mixed rose banknote storage unit 32 and each denomination type banknote storage unit 34 from the drawer unit 13 or attach it to the drawer unit 13. .

  In addition, a plurality (two in FIG. 2) of stacking units 40 are connected to the transport unit 18, and loose banknotes sent from the transport unit 18 are stacked on the stacking unit 40 in a stacked state. The stacking unit 40 may be provided with a feeding unit that feeds the stacked banknotes one by one to the transport unit 18. Further, a bundling unit 42 that creates a bundling banknote by winding a bundling paper around a bundle of banknotes made up of a predetermined number (for example, 100) of banknotes is provided next to the stacking unit 40. An arm mechanism 44 is provided in the vicinity of the band sealing portion 42. The arm mechanism 44 is movable between the stacking unit 40, the banding unit 42, and the banding bill lifting unit 46. The band-wrapped banknote transport unit 46 is provided with a stage 46a that is movable in the vertical direction in FIG. A banknote bundling mechanism is configured by the band sealing portion 42 and the arm mechanism 44.

  When the banding process is performed, the arm mechanism 44 holds the predetermined number of loose banknotes accumulated in the accumulating unit 40 by the pair of upper and lower arms and moves to the banding unit 42. In the banding part 42, banding paper is wound around the outer peripheral surface of a predetermined number of loose banknotes held by the arm mechanism 44. After the banding process is performed, the arm mechanism 44 moves from the banding unit 42 to the banded banknote feeding unit 46 and delivers the banded banknotes onto the stage 46a. By repeating such an operation, a plurality of banded banknotes are accumulated on the stage 46 a of the banded banknote lifting unit 46.

  Then, after one or more banded banknotes are delivered from the arm mechanism 44 onto the stage 46a, the stage 46a moves upward and reaches the same level as the lower end of the banded banknote dispensing unit 48. When the shutter 48a is opened in this state, the operator can access the inside of the banded banknote dispensing unit 48 and take out the banded banknotes accumulated on the stage 46a. Further, when the stage 46 a is further raised, the banded banknotes accumulated on the stage 46 a can be transferred to the banded banknote transport unit 60, and the banded banknotes can be stacked on the stage 46 a from the banded banknote transport unit 60.

  A plurality (four in FIG. 2) of band-wrapped bill storage units 70 are provided in the upper region inside the housing 12. A stage 70a that is movable in the vertical direction is provided inside each of the banded bill storage units 70. The banded banknotes created by the banding part 42 are stacked in a stacked state on the stage 70 a from the opening provided at the upper end of the banded banknote storage part 70. When taking out a banded banknote from each banded banknote storage part 70, the stage 70a raises and a banded banknote is taken out upward from the opening of each banded banknote storage part 70. Each banded banknote storage unit 70 stores a banded banknote of a specific denomination. However, at least one of the plurality of banded banknote storage units 70 may store banded banknotes of different denominations in a mixed state.

  Above each banded banknote storage unit 70, a banded banknote transport unit 60 that transports the banded banknotes is provided. The banded bill conveyance unit 60 has a circulation belt 60b in which a plurality of protrusions 60a are provided at equal intervals, and the circulation belt 60b circulates in both the clockwise direction and the counterclockwise direction in FIG. Is possible. The banded banknote transported by the banded banknote transport unit 60 moves in either the left or right direction while being hooked by the projection 60a along the lower surface of the circulation belt 60b. In addition, an identification unit 62 is provided between the upper end of the band-wrapped banknote transport unit 46 and the band-wrapped banknote storage unit 70. The identification part 62 identifies the denomination of the banded banknote conveyed, for example from the captured image of the banknote of the lowermost surface. The identification unit 62 also identifies the state of the banknote or the binding band of the banded banknote, for example, the presence or absence of tears or dirt. In the configuration of FIG. 2, the identification unit 62 is provided below the conveyance path, but may be provided above the conveyance path, or may be provided above and below the conveyance path, for example. When provided on the upper side of the transport path, the identification unit 62 identifies the denomination of the banded banknote to be transported from the captured image of the uppermost banknote.

  Here, when the banded banknotes created by the banding part 42 are stored in each banded banknote storage part 70, the banded banknotes are delivered from the arm mechanism 44 onto the stage 46 a of the banded banknote feeding part 46. As the stage 46a is raised, the stage 46a reaches a position in the vicinity of the banded banknote transport unit 60. The circulation belt 60b circulates in the counterclockwise direction. As a result, the uppermost banded banknote on the stage 46a is hooked on the protrusion 60a and conveyed rightward along the lower surface of the circulation belt 60b. After the denomination is discriminated by the discriminating unit 62, the discriminating unit 62 Is stored in the corresponding banded banknote storage unit 70 based on the identification result.

  On the other hand, when the banded banknotes stored in the banded banknote storage unit 70 are withdrawn, the circulation belt 60b circulates in the clockwise direction. The uppermost band-bound bill pushed upward from the band-bound bill storage unit 70 is hooked by the protrusion 60a and conveyed leftward along the lower surface of the circulation belt 60b. In addition, the stage 46 a moves up to reach a position in the vicinity of the banded banknote transport unit 60. And after the denomination is identified by the identification part 62, the banded banknote conveyed is integrated | stacked on the stage 46a which waited in the upper position, or on the banded banknote already accumulated on the stage 46a. The When dispensing a plurality of banded banknotes, the stage 46a is lowered by a predetermined amount (specifically, the thickness dimension of the banded banknotes) in accordance with the feeding of the banded banknotes. When a predetermined number of banded banknotes are stacked on the stage 46a, the stage 46a is lowered to the same level as the lower end of the banded banknote dispensing unit 48, and the shutter 48a is opened. Thereby, the operator can take out the banded banknote from the banded banknote dispensing unit 48.

  FIG. 3 is a block diagram showing an outline of a functional configuration of the money handling apparatus 1. As shown in FIG. 3, the money handling apparatus 1 is provided with a control unit 300 that controls each component. The control unit 300 includes components of the banknote handling machine 10, specifically, a loading unit 14, a feeding unit 16, a transport unit 18, an identification unit 20, a front / back reversing unit 22, and a deposit temporary storage unit 30 (driving the stage 30a). Mechanism and bill feeding part 30b), mixed loose banknote storage part 32 (drive mechanism and banknote feeding part 32b of the stage 32a), denominated individual banknote storage part 34 (drive mechanism and banknote feeding part 34b of the stage 34a), and banding part 42 , Arm mechanism 44, banded banknote feed unit 46, banded banknote transport unit 60, identification unit 62, banded banknote storage unit 70 (drive mechanism for stage 70a), shutter drive units 24b and 48b for opening and closing shutters 24a and 48a, and the like. Each is connected. And the control part 300 receives the information which concerns on the discrimination result of the banknote banknote by the identification part 62, the information which concerns on the discrimination | determination result of the banded banknote by the identification part 62, etc. The operation is controlled by sending a command signal.

  Moreover, each component of the coin processor 110 is connected to the control unit 300 and controls the operation of the coin processor 110. Furthermore, an operation display unit 302, a printing unit 304, a storage unit 310, and a communication interface unit 306 are connected to the control unit 300, respectively.

  The memory | storage part 310 memorize | stores information, such as the transaction history in the money processing apparatus 1, the banknotes and the amount of coins accommodated in the money processing apparatus 1, and the like. In addition, the storage unit 310 stores an error cancellation database 311 that is information related to an error cancellation operation, which will be described later, and warning setting information 312 related to a warning in the event of an erroneous operation during the error cancellation operation.

  The control unit 300 can transmit and receive various signals to and from the management computer 400 (see FIG. 1), which is a higher-level terminal, via the communication interface unit 306. The communication interface unit 306 is an example of a communication unit.

  The money handling apparatus 1 also includes an authentication unit 307 that performs processing for authenticating an operator, and the authentication unit 307 is also connected to the control unit 300. The authentication unit 307 may employ any method of authentication such as authentication based on input of an ID and password, authentication using an ID card, and biometric authentication. When the authentication unit 307 authenticates the operator, the operator who operates the money handling apparatus 1 can be specified.

  The money handling apparatus 1 further includes a warning unit 308. The warning unit 308 is also connected to the control unit 300, and the control unit 300 controls the operation of the warning unit 308. The warning unit 308 is configured to emit a warning sound or a voice, and is an example of an output unit.

  In the banknote handling machine 10, a banknote detection sensor 309 including at least a sensor for detecting passage of banknotes and a sensor for detecting remaining banknotes is disposed at predetermined locations. Further, the banknote handling machine 10 is provided with a sensor (or switch) 309 that detects opening or movement of each part at a predetermined location. The multiple sensors 309 are each connected to the control unit 300, and each sensor 309 outputs a detection signal to the control unit 300. As will be described later, these sensors 309 perform an error operation when an operator is performing an error detection unit that detects that an error has occurred and / or an error canceling operation during bill processing. It constitutes an erroneous operation detection unit that detects that the error has occurred.

  The money handling system 100 includes the money handling device 1 described above, a management computer 400 connected to the money handling device 1, a terminal such as a PC 401, a tablet terminal 402, a smartphone 403, and the like connected to the management computer 400. It is configured with a mobile terminal.

  The management computer 400 is configured to manage a system in a financial institution in which the money handling apparatus 1 is installed. The management computer 400 is constituted by a general-purpose computer, for example. The money handling apparatus 1 and the management computer 400 are connected to each other via a wired or wireless communication line 404. The money handling apparatus 1 and the management computer 400 can communicate with each other. The money handling apparatus 1 outputs information related to transactions and business to the management computer 400 via the communication line 404.

  The management computer 400, the PC 401, the tablet terminal 402, and the smartphone 403 are connected to each other via a wired or wireless communication line 405. The management computer 400 and each terminal 401, 402, 403 can communicate with each other. The management computer 400 outputs various types of information to the PC 401, the tablet terminal 402, and the smartphone 403 via the communication line 405.

  The management computer 400, the PC 401, the tablet terminal 402, and the smartphone 403 are examples of external devices for the money handling apparatus 1, respectively.

(Control for error cancellation)
When money is being processed in the money handling apparatus 1, an error such as clogged money or residual money may occur. The control unit 300 determines whether an error has occurred based on the detection signal of the sensor 309. When an error occurs, the control unit 300 stops the operation of the money handling apparatus 1, and displays on the operation display unit 302 that an error has occurred and prompts the user to cancel the error. The operator cancels the error.

  The operator releases the error according to a predetermined procedure. The error cancellation control unit 301 of the control unit 300 assists the operator's error cancellation operation based on the error cancellation database 311.

  FIG. 4 illustrates the configuration of the error cancellation database 311. Errors in the money handling apparatus 1 are classified into a plurality of types of errors for each location where an error has occurred, and are classified into a plurality of types of errors depending on the content of the error. The error cancellation database 311 stores an error code assigned to each error, and stores an error cancellation procedure for each error code.

  The error clearing procedure includes a plurality of steps. In the example of FIG. 4, the error code E0001 error is that a banknote jam has occurred in the transport path A of the bulk transport unit of the banknote handling machine 10. The release procedure includes six steps. The error code E0010 error is that coins remain in the payout disk of the bulk deposit unit of the coin processor 110. The release procedure also includes six steps.

  The error cancellation control unit 301 sequentially displays a guidance screen indicating an error cancellation operation on the operation display unit 302 in accordance with the progress of the cancellation operation. As described above, the error code E0001 error includes six steps, but the error cancellation database 311 stores the guidance screens corresponding to the respective steps (that is, “image 1”, “image 2” of “image diagram”). …) Is remembered.

  The error cancellation control unit 301 determines whether or not the operator has performed the operation of each step based on the detection signal of the sensor 309. When the error cancellation control unit 301 receives the detection signal of the sensor 309 corresponding to each step, the error cancellation control unit 301 determines that the operation of the step is completed, and displays a guidance screen corresponding to the next step on the operation display unit 302. indicate. The operator can release the error smoothly by performing an operation according to the guidance screen displayed on the operation display unit 302.

  Here, the error cancellation database 311 may store a voice message for guiding an error cancellation operation. The voice message may be stored corresponding to each guidance screen. The error cancellation control unit 301 may output a voice message corresponding to the guidance screen at the timing when the guidance screen is displayed on the operation display unit 302. It may be possible to switch whether or not to output a voice message in accordance with the display of the guidance screen.

  The error cancellation database 311 may store both the guidance screen and the voice message, but may store only the voice message.

  Furthermore, the error cancellation control unit 301 may change the mode of assisting the error cancellation operation according to the operator who performs the error cancellation operation. For example, when the operator who performs the error canceling operation based on the authentication result by the authenticating unit 307 is an inexperienced beginner, the error canceling control unit 301 operates all the guidance screens stored in the error canceling database 311 by operating When the operator performing the error canceling operation is an experienced expert, the error canceling control unit 301 displays the guidance screen stored in the error canceling database 311, Only important guidance screens may be displayed as the operation progresses. In addition to increasing or decreasing the number of guidance screens displayed by beginners and skilled personnel, each of the guidance screen for beginners and the guidance screen for skilled workers is stored in advance in the error cancellation database 311. The contents of the guidance screen may be changed between the beginner and the expert.

  FIG. 5 shows a flowchart of control related to error cancellation executed by the error cancellation control unit 301. The error cancellation control unit 301 confirms that an erroneous operation different from the procedure stored in the error cancellation database 311 is performed based on the detection signal of the sensor 309 when the operator performs an error cancellation operation. Detect. The error cancellation control unit 301 warns the operator when an erroneous operation is performed, thereby preventing the operator from proceeding with the error cancellation operation while maintaining the erroneous operation. Here, an example of erroneous operation for error cancellation will be described with reference to FIGS.

  FIG. 6 shows the flow of error cancellation when a banknote jam occurs in the banding part 42 during the banding process in the banding part 42 (step S61). In order to cancel this error, as shown in step S62, the jammed banknote is taken out at the banding portion 42. Thereby, the cancellation of the error is completed (step S63).

  On the other hand, after taking out a jam bill in the banding part 42, an operator may extract the banknote of the stacking part 40 (refer FIG. 2) adjacent to the banding part 42 (step S64). This operation is an erroneous operation. After that, even when the cancellation of the error is completed (step S65), the banknotes extracted from the stacking unit 40 (that is, in-flight cash) remain at the operator's hand (step S66). Such an erroneous operation causes miscalculation.

  FIG. 7 shows a flow of error cancellation when a banknote jam occurs in a specific storage unit during the withdrawal process (step S71). The operator takes out the jammed banknote from the storage unit where the jam has occurred (step S72), thereby completing the cancellation of the error (step S73). When the jam bills near the storage unit are taken out, a scrutiny process is required to determine the amount of the storage unit. Therefore, in this example, a scrutiny process is executed for one storage unit from which a jammed banknote has been taken out. The scrutiny process is a process of checking the amount of the storage unit by paying out and identifying the money in the storage unit and then returning it to the storage unit. Furthermore, there may be a case where the information on the amount of money acquired by identification and the information on the amount of money that should originally be stored are collated.

  On the other hand, after taking out the jam banknote of a specific storage part, an operator may extract a banknote in another storage part (step S75). This operation is an erroneous operation. Also in this case, the scrutinization process is performed after the cancellation of the error is completed in step S76, but in addition to the specific storage unit from which the jammed banknote has been taken out, the scrutiny process of the storage unit from which the banknote has been extracted must also be executed. By performing an erroneous operation, a scrutiny process of the storage unit that originally does not require a scrutiny process becomes necessary, and the time required for the scrutiny process becomes long.

  Further, an erroneous operation (step S78) in which the operator pulls out the banknote from another storage unit without taking out the jam banknote from the specific storage unit in which the jammed banknote has occurred may occur. In this case, since the jam bill is not taken out, the error cannot be canceled (step S79).

  When the error cancellation control unit 301 detects an erroneous operation based on the detection signal of the sensor 309, the error cancellation control unit 301 notifies the operator that the erroneous operation has occurred by performing a warning.

  The flow in FIG. 5 starts when the money handling apparatus 1 starts processing money. In step S51 after the start, the error cancellation control unit 301 determines whether an error is detected based on the detection signal of the sensor 309. If the determination in step S51 is no, step S51 is repeated. If the determination in step S51 is yes, the process proceeds to step S52.

  In step S <b> 52, the error cancellation control unit 301 specifies the content of the error that has occurred and refers to the error cancellation database 311 to specify the procedure for canceling the error that has occurred.

  In step S <b> 53, the error cancellation control unit 301 displays the guidance screen stored in the error cancellation database 311 on the operation display unit 302. For example, FIG. 8 illustrates a guidance screen D <b> 1 related to an operation of pulling out the intermediate unit of the banknote handling machine 10 from the housing 12.

  In the next step S54, the error cancellation control unit 301 determines whether or not the operator has performed an error cancellation operation based on the detection signal of the sensor 309. If the determination in step S54 is no, step S54 is repeated. If the determination in step S54 is yes, the process proceeds to step S55.

  In step S55, the error cancellation control unit 301 determines whether or not the operator has performed a correct operation. The error cancellation control unit 301 determines whether the operation is correct or incorrect based on the detection signal of the sensor 309. When the correct operation is performed, the process proceeds to step S56. If an incorrect operation is performed, the process proceeds to step S59. Specifically, when the correct operation is an operation of pulling out the intermediate unit from the housing, the error release control unit 301 determines that the correct operation has been performed when a detection signal is acquired from a sensor that detects the extraction of the intermediate unit. To do. On the other hand, for example, when a detection signal is acquired from a sensor that detects the withdrawal of the drawer unit 13, the error cancellation control unit 301 determines that an erroneous operation has been performed.

  In step S <b> 56, the error cancellation control unit 301 determines whether there is a next procedure for error cancellation based on the information in the error cancellation database 311. When there is a next procedure, the process proceeds to step S53. The error cancellation control unit 301 displays the next guidance screen on the operation display unit 302. For example, FIG. 9 illustrates a guidance screen D <b> 2 relating to an operation of taking out a jammed bill from the band sealing part 42. FIG. 10 illustrates a guidance screen D3 related to an operation of pushing the intermediate unit into the housing 12 after taking out the jam bill. As the operator proceeds with the error canceling operation, the operation display unit 302 sequentially displays the guidance screens D1, D2, and D3.

  When there is no next procedure in step S56, the process proceeds to step S57. In step S57, the error cancellation control unit 301 determines whether the error has been canceled. It is possible to determine whether or not the error has been canceled by performing the preset initial operation by the money handling apparatus 1. When the error is not canceled, the process returns to step S52. When the error is released, the process proceeds to step S58.

  If the operator performs an error canceling operation and there is an erroneous operation, the process proceeds from step S55 to step S59. In step S59, the error cancellation control unit 301 outputs a warning.

  Specifically, the error cancellation control unit 301 may display a warning screen on the operation display unit 302 in step S59. For example, FIG. 11 shows an example of the warning screen D4. Here, when the guidance screen D2 related to the operation of taking out the jammed banknote from the banding part 42 shown in FIG. 9 is displayed, the operator puts his hand into the stacking part 40 adjacent to the banding part 42 and inserts the banknote. The warning screen D4 when the sensor 309 detects that it tried to take out (or took out) is illustrated. The warning screen D4 displays a warning message as a pop-up. By giving such a warning when there is an erroneous operation, the operator can recognize that there has been an erroneous operation and prevent the erroneous operation from proceeding.

  FIG. 12 is an example of the guidance screen D5. This guidance screen D5 is a guidance screen relating to an operation for opening the denomination-delayed banknote storage unit 34 in order to remove a jam banknote of “10,000 yen storage” which is one of the denomination-type denomination storage units 34. FIG. 13 is an example of the warning screen D6. Here, when the guidance screen D5 shown in FIG. 12 is displayed, the sensor 309 detects that the operator has accidentally opened “thousand yen storage” instead of “10,000 yen storage”. The warning screen D6 at the time is illustrated. The warning screen D6 displays a warning message as a pop-up, and the warning screen D6 displays an operation for recovering an erroneous operation (that is, an operation for closing the thousand yen storage). By giving such a warning when there is an erroneous operation, the operator knows that there has been an erroneous operation and can recover from the erroneous operation.

  Further, the error cancellation control unit 301 may emit a warning sound or a sound through the warning unit 308 in step S59. By giving a warning by sound, even if the operator does not visually check the operation display unit 302, it can be understood that an erroneous operation has occurred and an erroneous operation can be prevented from proceeding.

  Further, in step S59, the error cancellation control unit 301 notifies the management computer 400, the PC 401, the tablet terminal 402, and / or the smartphone 403 through the communication interface unit 306 that an erroneous operation has occurred in the money handling apparatus 1. May be. By doing so, it is possible to notify an administrator who uses an external device, such as a cashier, that there has been an erroneous operation. The external device that performs the notification may be set in the warning setting information 312 in advance. The operator who performs the error canceling operation may be set in the warning setting information 312 in association with the external device that gives notification when the operator performs an erroneous operation.

  The error cancellation control unit 301 displays one or two of displaying a warning screen on the operation display unit 302, generating a sound through the warning unit 308, and notifying an external device. A warning may be issued by combining the above.

  The error cancellation control unit 301 may perform a warning in step S59 according to the output mode preset in the warning setting information 312 of the storage unit 310.

  For example, the warning output mode may be changed according to the operator who performs the error canceling operation. An inexperienced operator (beginner) is warned that there is an erroneous operation even if it is a minor erroneous operation. By doing so, it is possible to prevent an inexperienced operator from making a serious mistake. An inexperienced operator can appropriately proceed with the error canceling operation.

  On the other hand, for operators (experts) with abundant experience, it is considered that minor misoperations can be immediately noticed and recovered, so there is no warning that the misoperation has occurred, and serious misoperations occur. Only when there is an erroneous operation (for example, an erroneous operation causing an abnormality in the amount of money in the money handling apparatus 1 or an erroneous operation causing damage to the money handling apparatus 1), a warning is given that the erroneous operation has occurred. By doing so, an operator who has abundant experience can smoothly proceed with the error canceling operation and can appropriately perform the error canceling operation.

  For example, for a normal operator, a warning screen is displayed on the operation display unit 302 and a sound is emitted through the warning unit 308. For example, an operator who is undergoing training displays a warning screen on the operation display unit 302. In addition to generating a sound through the warning unit 308, the external device used by the operator's instructor may be notified that an erroneous operation has occurred. As described above, the information of the external device that is the notification destination may be set in advance in the warning setting information 312 in association with the information that identifies the operator who is undergoing training.

  The warning output mode may be changed according to the level of erroneous operation. For example, when a minor erroneous operation that can be immediately recovered from an erroneous operation is detected, only a warning screen is displayed on the operation display unit 302, while a serious erroneous operation that may cause miscalculation occurs. When it is detected, a warning screen may be displayed on the operation display unit 302 and a warning sound may be generated by the warning unit 308, and notification to an external device may be performed.

  In step S510 subsequent to step S59, the error cancellation control unit 301 executes abnormality handling processing. One of the abnormality handling processes is recovery from an erroneous operation. The error cancellation control unit 301 may guide the operator to perform an operation for recovering from an erroneous operation. Specifically, the control unit may display on the operation display unit 302 such as “Lever D was operated by mistake. Please close lever D and operate lever E”. Further, as described above, displaying the warning screen D6 shown in FIG. 13 can also prompt the operator to recover from an erroneous operation. The operator can perform a correct recovery operation.

  Based on the detection signal of the sensor 309, the error cancellation control unit 301 determines whether or not the operation has been recovered from an erroneous operation. If the operator can resume the error canceling operation by performing a correct recovery operation, the flow returns to step S53. The error cancellation control unit 301 allows the operator to perform an error cancellation operation.

  On the other hand, depending on the content of an erroneous operation, an administrator having a predetermined authority may have to respond to the erroneous operation. For example, an erroneous operation that opens a storage unit that does not need to be opened should be handled by a cashier at the store. Depending on the content of the erroneous operation, the error cancellation control unit 301 prohibits an unauthorized operator from continuing the error cancellation operation and notifies the administrator. In this case, the flow of FIG.

  In step S58 after the error is canceled in step S57, the error cancellation control unit 301 determines whether or not a warning is necessary. For example, when the banknote of the stacking unit 40 has been extracted as in step S64 of FIG. 6 or when the banknote of another storage unit has been extracted as in step S75 of FIG. It is determined that a warning after cancellation is necessary, and the process proceeds to step S59.

  In step S59, a warning is output as described above, and in step S510, abnormality handling processing is performed. For example, when the banknote of the stacking unit 40 has been extracted, the extracted banknote is inserted again. Moreover, when the banknote of another storage part is extracted, the close examination process of the said storage part is performed.

  FIG. 14 illustrates a warning screen D7 that is displayed after the error cancellation is completed. Here, a message prompting the operator to execute the scrutiny process is displayed. The warning screen D7 has a button for starting the scrutiny process. When the operator operates the button, the money handling apparatus 1 starts the scrutiny process for the storage unit to be scrutinized. In this way, the error cancellation control unit 301 executes the guidance process to the scrutiny process. As a result, it is possible to smoothly shift to the inspection process.

  The guidance to the scrutiny process is not limited to the pop-up display as shown in FIG. 14, and an icon for starting the scrutiny process may be displayed on the operation display unit 302. Further, instead of providing a button on the warning screen D7 shown in FIG. 14, the scrutiny process may be automatically started after the error cancellation is completed.

  As described above, the money handling apparatus 1 detects that an erroneous operation has been performed when the operating vehicle is performing an error canceling operation, and outputs a warning when an erroneous operation has been performed. Thus, when an error canceling operation is performed, it is possible to prevent an erroneous operation from being performed and an operation from proceeding with the erroneous operation as it is.

  The error cancellation control unit 301 may store the information (that is, erroneous operation log information) in the error cancellation database 311 when there is an erroneous operation. By doing so, it becomes possible to analyze the stored erroneous operation information. As a result of the analysis, it is possible to take countermeasures against erroneous operations that occur frequently. For example, by correcting the content of the guidance screen, it is possible to prevent erroneous operation.

  Further, when storing the error operation log information, the error cancellation control unit 301 may store the error operation log information in association with the information of the operator who performed the error operation. By doing so, it is possible to specify an operator who frequently has erroneous operations, for example. An administrator can expect improvement by giving guidance or the like to an operator who has many erroneous operations.

  In the above description, the technique disclosed here has been mainly described by taking the banknote handling machine 10 as an example, but the technique disclosed here can be applied to the coin handling machine 110 as well. The technology disclosed here is not limited to the money handling apparatus 1 and can be widely applied to apparatuses that process valuable media such as checks, bills, and gift certificates.

  FIG. 15 shows another configuration example of the valuable medium processing system. The valuable medium processing system 50 includes a bill change machine 51 and a coin change machine 52 as a valuable medium processing apparatus, and a POS register 53. This valuable medium processing system 50 is constructed in various places such as a supermarket, a convenience store, a shopping mall, and a department store.

  Although a detailed illustration of the bill change machine 51 is omitted, the bill change machine 51 is configured to be able to execute bill deposit processing, withdrawal processing, scrutiny processing, collection processing, and the like. Similarly, the coin change machine 52 is configured to be able to execute a coin deposit process, a withdrawal process, a scrutiny process, a collection process, and the like.

  The POS register 53 is connected to the banknote change machine 51 and the coin change machine 52, registers the purchase information of the product, and outputs a command to the banknote change machine 51 and the coin change machine 52, thereby changing the banknote change. The machine 51 and / or the coin change machine 52 is caused to execute a deposit process, a withdrawal process, a scrutiny process, a collection process, and the like. The POS register 53 also has a POS operation display unit 531. Various information is displayed on the POS operation display unit 531, and the operator can perform various operations through the POS operation display unit 531.

  When an error occurs in the bill change machine 51 and / or the coin change machine 52, a guidance screen related to the error release operation may be displayed on the POS operation display unit 531. The POS operation display unit 531 is suitable for displaying a guidance screen because the screen size is relatively large.

  Further, when an error operation is performed during the operation for canceling the error, a warning screen may be displayed on the POS operation display unit 531. By doing so, the operator knows that an erroneous operation has occurred, and prevents the erroneous operation from proceeding. Further, when an erroneous operation occurs, a warning sound or sound may be emitted or a notification may be given to an external device (POS register management computer, other PC, tablet terminal, or smartphone).

  In the above description, the warning output mode is changed according to the operator, or the warning output mode is changed according to the level of erroneous operation, but further according to the installation environment of the money handling apparatus, The warning output mode may be changed.

  For example, when the POS register 53 is installed in a place where a customer is nearby, if a warning sound is generated, the customer may feel uneasy or uncomfortable. Therefore, when the POS register 53 is installed in a place where there is a customer nearby, no warning sound is emitted, and when the POS register 53 is installed in a place where there is no customer nearby, a warning sound is emitted. The output mode may be changed.

  In addition, as for the money handling apparatus installed in the financial institution, the teller machine shown in FIG. 1 is installed at a location away from the customer, so that it emits a warning sound, for example, an ATM operated by the customer or a financial institution. Since the auto cashier installed at the customer's window is installed near the customer, it may not emit a warning sound.

  The warning output mode according to the installation environment of the money handling apparatus may be set in advance in the warning setting information 312, for example.

1 Money Processing Device 10 Banknote Processing Machine (Processing Unit)
100 Money Handling System 110 Coin Handling Machine (Processing Unit)
301 Error cancellation control unit (control unit)
306 Communication interface unit (output unit, communication unit)
308 Warning section (output section)
309 sensor (error detection unit, erroneous operation detection unit)
311 Error cancellation database (storage)
302 Operation display unit (output unit, display unit)
400 Management computer (external device)
401 PC (external device)
402 Tablet terminal (external device)
403 Smartphone (external device)

Claims (16)

A processing unit for processing valuable media;
An error detection unit for detecting that an error has occurred during processing of the valuable medium;
A storage unit storing a procedure for canceling the error;
An erroneous operation detection unit that detects that an erroneous operation different from the procedure stored in the storage unit is performed when an operator performs an operation of canceling the error detected by the error detection unit;
A valuable medium processing apparatus comprising: a control unit that outputs, through an output unit, that an erroneous operation has been received in response to the erroneous operation detection unit detecting an erroneous operation. The error detection unit detects a plurality of types of errors,
The valuable medium processing device according to claim 1, wherein the storage unit stores a procedure for releasing each of a plurality of types of errors detected by the error detection unit.   The valuable medium processing apparatus according to claim 1, wherein the output unit is a display unit that displays that an erroneous operation has occurred.   The valuable medium processing device according to claim 3, wherein the display unit displays a guidance screen related to an error cancellation procedure stored in the storage unit.   The valuable medium processing apparatus according to claim 1, wherein the output unit emits a sound when an erroneous operation is performed.   The valuable medium processing device according to claim 1, wherein the output unit notifies an external device when an erroneous operation occurs.   The said control part permits the said operator to perform the cancellation operation of the said error, when the said erroneous operation detection part detects having recovered | restored from the state of the said erroneous operation. Valuable media processing equipment.   The valuable medium processing device according to claim 1, wherein the control unit prohibits the operator from performing the error canceling operation after the erroneous operation detection unit detects an erroneous operation.   9. The valuable medium processing device according to claim 1, wherein the storage unit stores information on the erroneous operation when the erroneous operation detection unit detects an erroneous operation.   The valuable medium processing device according to claim 9, wherein the storage unit stores information on the erroneous operation in association with information on an operator who performs the error canceling operation.   The valuable medium processing apparatus according to claim 1, wherein the control unit changes an output mode through the output unit in accordance with an operator who performs the error canceling operation.   The valuable medium processing apparatus according to claim 1, wherein the control unit changes an output mode through the output unit in accordance with an installation environment of the valuable medium processing apparatus. A level corresponding to the content of the erroneous operation is set in advance for the erroneous operation detected by the erroneous operation detection unit,
The valuable medium processing apparatus according to claim 1, wherein the control unit changes an output mode through the output unit in accordance with the level of the erroneous operation.   The said control part performs the induction | guidance | derivation process to the close inspection process of the storage part which stores the said valuable medium, after the said error is cancelled | released, when the said erroneous operation detection part detects an erroneous operation. Item 1. The valuable medium processing device according to item 1. A valuable medium processing device for processing the valuable medium;
An external device that communicates with the valuable medium processing device,
The valuable medium processing device includes:
An error detection unit for detecting that an error has occurred during processing of the valuable medium;
A storage unit storing a procedure for canceling the error;
An erroneous operation detection unit that detects that an operation different from the procedure stored in the storage unit is performed when an operator performs an operation of canceling the error detected by the error detection unit;
A valuable medium processing system, comprising: a communication unit that transmits an error to the external device when an erroneous operation is detected by the erroneous operation detection unit. A step of detecting that an error has occurred while the valuable medium processing device is processing the valuable medium;
A step of detecting that an erroneous operation different from a predetermined error cancellation procedure is performed when the operator is performing the error cancellation operation;
An error cancellation monitoring method for a valuable medium processing apparatus, comprising: a step of outputting that there is an erroneous operation when the erroneous operation is detected.