JPH05227280A - Maintenance operation training system for telephone exchange - Google Patents

Abstract

PURPOSE:To train the maintenance and operation by mass-education at a low cost by connecting the system to a central controller via a MODEM, managing information of trainees and displaying a task onto a terminal equipment so as to train the trainees. CONSTITUTION:The system is made up of a central controller 1 having a course- ware verification function and a training device connecting to the controller 1 via a MODEM 14. A training supervisor uses a terminal equipment 9 to start a trainee management module 7 for the registration of a trainee and to start authering module 6 for the registration of a training task and a kind of a command to be applied. When a trainee uses the terminal equipment 9 to enter its name and its password, A system management sub-system 3 inquires of the trainee management module 7 about its validity. When the password is correct, the course-ware sub-system 4 is started and it inquires of a training result management module 8 about the degree of training and displays a proper task onto the terminal equipment 9. Since the trainee makes study according to the display, the same operation as the real situation is attained and the maintenance and operation is trained at a low cost by mass-education.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone exchange maintenance / operation training system.

[0002]

2. Description of the Related Art There are three types of conventional telephone exchange maintenance / operation training methods. It is performed by using an actual operating telephone exchange and a terminal for maintenance and operation, a telephone exchange for training and a terminal for maintenance and operation, This is done using a telephone exchange simulated device for training.

FIG. 2 is a block diagram showing a conventional telephone exchange simulated device for training. System management subsystem 3
Controls the terminal 9, the printer 10, the database 11, the simulation subsystem 12, and the supervisor subsystem 5.

The simulation subsystem 12 displays the training task on the screen of the terminal 9, corrects the answer to the task input from the terminal 9, and displays the result.
The supervisor subsystem 5 controls the authoring module 6, the trainee management module 7, the courseware verification module 13, and the training result management module 8.

The training manager activates the authoring module 6 by the terminal 9 and inputs the training task to the trainee and the correct answer data. Next, the courseware verification module 13
Is activated to verify the correctness of the correct answer data for the previously entered task. In addition, the training manager registers the trainee name and password in the trainee management module 7.

The trainee inputs the name and password registered in the trainee management module 7 from the terminal 9 and activates the simulation subsystem 12.

The training result management module 8 records the time required for the trainee to input the correct answer to the task, the evaluation score, etc. in the database 11 as a training history.

[0008]

Among the conventional maintenance and operation training methods for telephone exchanges, the method of using the telephone exchange actually in operation has a problem that it affects the actual exchange operation. In addition, there is a problem that it is difficult to carry out group education for more than the number of terminals installed.

Further, the system using the training-use telephone exchange has a problem that the cost is very high. Further, in the system using the telephone exchange pseudo device, there are problems that the operation is not realistic and that the pseudo device must be changed in response to the change of the telephone exchange.

It is an object of the present invention to perform the same operation as the actual operation without affecting the actual exchange operation of the telephone exchange, and to perform maintenance / operation training by group education at a low price. To provide an operation training method.

[0011]

In order to achieve the above-mentioned object, a maintenance / operation training system for a telephone exchange according to the present invention comprises:
A central control unit having a function of recognizing that training is being performed and analyzing a command input from a terminal for training,
A training device which is connected to the central control device via a modem and manages information of trainees and displays training tasks on a terminal for training.

[0012]

The central control unit has a port for connecting a plurality of terminals for maintenance and operation of the telephone exchange, and the training device is connected to the port of the central control unit. Upon receiving the training start notification from the training device, the central control device recognizes the data received from this training device as training data and operates without affecting the actual exchange operation until receiving the training end notification thereafter. ..

[0013]

The present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the present invention.

In FIG. 1, reference numeral 1 is a central control unit having a function of recognizing that training is in progress and analyzing a command input from the terminal for training, and 2 is a maintenance / operation terminal.

The present embodiment comprises a central control unit 1 having a courseware verification function and a training unit connected to the central control unit 1 via a modem 14.

The training device includes a supervisor subsystem 5 for managing the trainee's personal information and training tasks, a courseware subsystem 4 for controlling the execution of training, a supervisor subsystem 5, a courseware subsystem 4, and terminals. 9, a printer 10, and a system management subsystem 3 that controls the database 11 to support training.

The supervisor subsystem 5 controls the authoring module 6, trainee management module 7, and training result management module 8.

The authoring module 6 is a module for managing training tasks and their correct answers. The trainee management module 7 is a module that manages trainee names and passwords. The training result management module 8
This module manages training history and evaluation information.

The training manager first activates the trainee management module 7 from the terminal 9 and registers the trainee name and password. Next, the authoring module 6 is activated to register the training task and the type of command to be input for the training task. This registration is made in the database 11 via the system management subsystem 3.

When the trainee inputs the name and password from the terminal 9, the system management subsystem 3 inquires the trainee management module 7 about the validity of the name and password.
If it is correct, the courseware subsystem 4 is started, and if it is incorrect, an error message is displayed on the terminal 9 to prompt the trainee to re-input.

The courseware subsystem 4 inquires of the training result management module 8 about the degree of training of the trainee, selects a training task suitable for the training degree, and reads the corresponding training task from the database 11 to the system management subsystem 3. , Request to display on the terminal 9.

The courseware subsystem 4 manages the system so that the command entered by the trainee is transmitted to the central controller 1 if the type and order of the command, which is the answer to the training task entered by the trainee from the terminal 9, is correct. Make a request to subsystem 3.

The system management subsystem 3 includes a modem 1
A command for informing the start of training is transmitted to the central control unit 1 via 4, and subsequently the command input by the trainee is transmitted.

The central controller 1, which has received the training start command, only investigates the correctness of the command received thereafter and notifies the system management subsystem 3 of the result. The system management subsystem 3 sends the result to the terminal 9
And the training result management module 8 is notified, and the training result management module 8 evaluates this result,
The education history is recorded in the database 11 via the system management subsystem 3.

[0025]

As described above, according to the present invention, since the central control unit is provided with the courseware verification function, it is possible to perform a realistic operation without affecting the actual exchange operation and to change the central control unit. But does not affect the training device.

Further, by connecting the training device and the central control device via a modem, it is possible to install the training device in a classroom and to carry out group education.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing an embodiment of the present invention.

FIG. 2 is a configuration diagram showing a conventional example.

[Explanation of symbols]

 1 Central Control Unit 2 Maintenance / Operation Terminal 3 System Management Subsystem 4 Courseware Subsystem 5 Supervisor Subsystem 6 Authoring Module 7 Trainee Management Module 8 Training Result Management Module 9 Terminal 10 Printer 11 Database 12 Simulation Subsystem 13 Courseware Verification Module 14 modem

Claims (1)

[Claims] 1. A central controller having a function of recognizing that training is being performed and analyzing a command input from a terminal for training, and a central controller connected to the central controller via a modem, A telephone exchange maintenance and operation training method comprising: a training device for managing information and displaying training tasks on a terminal for training.