JPH05167706A - Interphone information management device used in elevator - Google Patents

Abstract

PURPOSE:To allow an operator to automatically confirm a name of a building in which an elevator of a talking opposite party is provided, its address and its maintenance number or the like without difficulty by installing an interphone terminal equipment to the elevator and installing a supervisory equipment into a center supervisory room. CONSTITUTION:When an interphone set 2 makes a call request, an interphone terminal equipment 3 outputs a dial signal to a telephone line controller 5 in a center supervisory room 11 via a public line 4. The controller 5 receives the call signal and returns a reply signal to the terminal equipment 3. The terminal equipment 3 sends an interphone number, and the controller 5 receiving the number selects a speech circuit to make talking with a person in an elevator 1. Simultaneously a voice recorder 6 is operated to record automatically talking contents and sends data to a central processing unit 7, in which a relevant name of a building, its address and its maintenance number among those stored in a database registered already based on the interphone number are displayed onto a CRT 8.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an interphone information management device in an elevator for centrally monitoring intercom calling information from an elevator at a remote location.

[0002]

2. Description of the Related Art Conventionally, when a call request is made from an intercom installed in an elevator, a telephone installed in a center monitoring room is connected via a public line to talk with an operator in the center. You can do it. This is the same method as using a normal telephone, and the operator at the center confirms the call contents and responds, but at that time it is possible to immediately know the building name and address etc. where the other party's elevator is installed. It is necessary, and the current situation is that verbal communication, that is, listening to the other party and confirming from the information. In addition, at the center, the start time and end time of the call, the building name, address of the other party,
It is necessary to record and manage the communication contents such as the maintenance number, and conventionally, this is done by manually entering the ledger.

[0003]

When a person in the elevator uses the intercom to call, the operator of the center responds to the call by checking the content of the call and dispatching a service person if necessary. At that time, it is necessary to immediately know the building name and address where the elevator of the other party is located. The present invention eliminates the time and labor required to confirm the building name, address, maintenance number, etc. by installing a terminal device on the elevator side and a monitoring device in the center monitoring room, and automatically providing this information to the operator. It is an object of the present invention to provide an interphone information management device in an elevator that informs and automatically records the contents of a call.

[0004]

DISCLOSURE OF THE INVENTION The present invention provides an intercom device provided inside an elevator for telephone communication with the outside, and an intercom terminal for adding a pre-registered intercom number when transmitting from this intercom device. A public line used for telephone communication by connecting the device to this intercom terminal device and a center monitoring room for centralized information monitoring, and a telephone installed in the center monitoring room to switch the public line to a communication circuit by receiving an intercom number. The line control device, a voice recording device which is activated by a switching signal from the telephone line control device and records the contents of the call, and the intercom number received from the telephone line control device are collated to obtain the corresponding building name and address in the CRT device. A central processing unit for displaying, and an interphone information management device in an elevator, which is provided with It is.

[0005]

In the interphone information management device in the elevator according to the present invention, the intercom device is provided inside the elevator to perform telephone communication with the outside, and the intercom number registered in advance is added when transmitting from the intercom device. Make a call, connect the intercom terminal device and the central monitoring room for centralized information monitoring using a public line to perform telephone communication, switch the public line to the call circuit by receiving the intercom number, and switch from the telephone line control device. The voice recording device is activated by the switching signal to record the contents of the call, the intercom number received from the telephone line control device is collated, and the corresponding building name and address are displayed on the CRT device.

[0006]

EXAMPLE An example of the present invention will be described below. FIG. 1 shows an intercom device 2 provided inside the elevator 1 for performing telephone communication with the outside, an intercom terminal device 3 for transmitting with an intercom number registered in advance when transmitting from the intercom device 2, and an intercom terminal device 3
And a public line 4 which is used for telephone communication by connecting between a central monitoring room 11 for centrally monitoring information and a telephone line control device which is installed in the central monitoring room 11 and switches the public line 4 to a communication circuit by receiving an interphone number. 5, the voice recording device 6 which is activated by a switching signal from the telephone line control device 5 and records the contents of the call, and the intercom number received from the telephone line control device 5 is collated to obtain the corresponding building name and address from the CRT device 8. Central processing unit 7
And an intercom information management device in the elevator, which is provided with the interphone installed in the elevator 1, a terminal device, and a center for centrally monitoring call information from the intercom in the elevator 1 at a remote location. From the inside of the elevator 1, communication is carried out between the monitoring devices including the telephone line control device 5, the voice recording device 6, the central processing unit 7, the CRT device 8 and the printer 9 installed in the monitoring room 11 via the public line. Automatically record the total information of the call, automatically print the call reception time and call end time on the printer 9, call call elevator building name and address, maintenance work number; information such as machine No. Is an interphone information management device in the elevator that automatically displays the message and supports the call to the operator.

Next, the operation of the present invention will be described. When a call request is issued from the intercom device 2, the intercom terminal device 3 outputs a warning signal to the telephone line control device 5 installed in the center monitoring room 11 via the public line 4, and the telephone line control device 5 When the alarm signal is received, a reply signal is returned to the intercom terminal device 3, and in this state, the line via the public line 4 is connected, the intercom terminal device 3 transmits the interphone number, and the telephone line control device 5 When the intercom number is received, the communication circuit is switched to enable communication with the person in the elevator 1, and at the same time, the voice recording device 6 is operated to automatically record the content of the communication. Also, when the telephone line control device 5 receives the intercom number, it transmits the data to the central processing unit 7, and the central processing unit 7 selects the corresponding building name, address, maintenance from the database already registered based on the intercom number. The number is taken out and the contents are automatically displayed on the CRT device 8, so that the operator can confirm the building name, address, maintenance number, etc. on the CRT screen at the same time as the call starts, and the operator can talk with the other party in the elevator 1. Further, the central processing unit 7 records the start time, the building number, the address, the maintenance number, etc. in the printer device 9 at the start of the call, and also records the same contents at the end of the call. Further, the information input to the central processing unit can be accumulated as history data, and can be retrieved later and output as a report. Naturally, it is obvious that the method of the intercom information management device in the elevator of the present invention can be applied to other systems.

[0008]

According to the present invention, it is possible to automatically check the building name, address, maintenance number, etc. where the elevator of the other party of the call is installed, without difficulty, and to start the call that is managed manually.
Information such as the end time can be automatically recorded, and the operator can easily deal with it.

[Brief description of drawings]

FIG. 1 is a configuration diagram of an information management device showing an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Elevator 2 ... Intercom device 3 ... Intercom terminal device 4 ... Public line 5 ... Telephone line control device 6 ... Voice recording device 7 ... Central processing unit

Claims (1)

[Claims] 1. An intercom device provided inside an elevator for telephone communication with the outside, an intercom terminal device for adding a pre-registered intercom number when transmitting from the intercom device, and an intercom terminal device. A public line used for telephone communication by connecting to a center monitoring room for centrally monitoring information, and a telephone line control device installed in the center monitoring room for switching the public line to a communication circuit by receiving the interphone number, The voice recording device which is activated by the switching signal from the telephone line control device and records the in-call customer is collated with the intercom number received from the telephone line control device to display the corresponding building name and address on the CRT device. An intercom information management device in an elevator, comprising a central processing unit.