JP2019210151A - Telephone call management system for elevator - Google Patents

Abstract

To provide a telephone call management system for elevator capable of achieving improvement of reliability with respect to an elevator.SOLUTION: A remote monitoring system 100 is constituted in such a manner that, in the case where an operation of an emergency telephone call button 102c of an interphone provided in a car 102 of an elevator 101 is performed, a telephone call request report is transmitted with respect to a management server computer 130 from a remote monitoring support device 120, and based on the received telephone call request report, notification processing is performed in the management server computer 130. Then, after transmitting the telephone call request report, a telephone call is made to a telephone set 140 installed in the maintenance management company 150, and when the telephone call ends, a telephone call end report is transmitted to the management server computer 130 from the remote monitoring support device 120, and completion processing is performed based on the telephone call end report.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an elevator call management system capable of interphone calls.

  Generally, an elevator car has a user in the car and an operator outside the car (for example, a maintenance company located in a different place from the building where the elevator is installed) in an emergency. An intercom is provided so that calls can be made. This interphone is connected to a maintenance management company as required by the user in the car, for example, when an emergency call button is operated, and realizes a call between the user and the operator of the maintenance management company.

  As a related technology, for example, when an emergency call button provided in an elevator car is operated, the interphone and maintenance are made so that conversation between the user in the car and the operator of the maintenance management company becomes possible. There has been a technique of connecting a management company via a telephone line and recording voice of an interphone (see, for example, Patent Document 1 below).

  As a related technique, for example, when an elevator user is confined in a car, the operation mode is changed to a manual mode by a remote operation by a maintenance management company, etc., and a predetermined platform is operated by the operation of the confined user. Technology that can be operated at low speed (for example, see Patent Document 2 below), and when an abnormality occurs in the elevator, the image and sound in the car are automatically transmitted to the monitoring center side, and bidirectional transmission is performed. There is a technique (for example, refer to Patent Document 3 below).

JP 2000-26036 A JP-A-6-298462 Japanese Patent Laid-Open No. 7-257842

  However, in the conventional technique described in the above-mentioned Patent Document 1, the maintenance management company side does not start until the user operates the emergency call button and the maintenance management company side telephone is called by the operation. You can know that there is a call request. For this reason, when the telephone line of the maintenance management company is saturated, such as when all the telephones of the maintenance management company are busy, the maintenance management company requests a call from another user. I can't figure out that there is. Then, if it takes time until the call line is connected, there is a problem that the start of the call between another user and the operator is delayed, and the anxiety of the user is increased.

  In addition, the conventional technique described in Patent Document 2 described above requires a remote operation in a maintenance management company in order to switch to a manual mode in which a user can operate. For this reason, when the operator supports another interphone call, there is a problem that the start of the call with the operator or the switching operation to the manual mode is delayed and the user's anxiety is increased. . In addition, the conventional technique described in Patent Document 3 described above has a problem that, in addition to the interphone terminal device, a camera for photographing the inside of the basket must be installed, and maintenance of facilities that can be operated is troublesome. there were.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an elevator call management system capable of improving the reliability of an elevator in order to eliminate the above-described problems caused by the prior art.

  In order to solve the above-described problems and achieve the object, an elevator call management system according to the present invention is provided with an elevator control board or a remote monitoring support device that communicates with the control board in the elevator car. When an interphone call request operation is performed, a call request notification including identification information of the elevator for which the call request operation has been performed is generated, and the generated call request notification is transmitted to a management server computer. After the notification is transmitted to the management server computer, a call is made to a telephone of a predetermined call destination, and when the management server computer receives the call request notification, a notification process based on the call request notification is performed. It is characterized by that.

  In the elevator call management system according to the present invention, in the above invention, the notification process is based on the call request notification on a display device included in the management server computer or a display device connected to the management server computer. It includes a process for displaying predetermined notification information.

  In the elevator call management system according to the present invention, in the above invention, the control board or the remote monitoring support device generates a call termination notification including the identification information when the call by the call is terminated. Then, the generated call end notification is transmitted to the management server computer, and when the management server computer receives the call end notification, the end processing based on the call end notification is performed.

  In the elevator call management system according to the present invention as set forth in the invention described above, the termination process is based on the call termination notification on a display device provided in the management server computer or a display device connected to the management server computer. It includes at least one of processing for displaying predetermined notification information and processing for recording predetermined history information based on the call end notification in a recording device readable by the management server computer.

  The elevator call management system according to the present invention produces an effect that the reliability of the elevator can be improved.

It is explanatory drawing which shows the system configuration | structure of the remote monitoring system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of each part which comprises the remote monitoring system of embodiment concerning this invention. It is a block diagram which shows the functional structure of each part which comprises the remote monitoring system of embodiment concerning this invention. It is a flowchart which shows the process sequence of the remote monitoring assistance apparatus in the remote monitoring system of embodiment concerning this invention. It is a flowchart (the 1) which shows the process sequence of the management server computer in the remote monitoring system of embodiment concerning this invention. It is a flowchart (the 2) which shows the process sequence of the management server computer in the remote monitoring system of embodiment concerning this invention.

  Exemplary embodiments of a call management system for an elevator according to the present invention will be explained below in detail with reference to the accompanying drawings.

(System configuration of remote monitoring system)
First, a system configuration of an elevator remote monitoring system that realizes an elevator call management system according to an embodiment of the present invention will be described. FIG. 1 is an explanatory diagram showing a system configuration of a remote monitoring system according to an embodiment of the present invention.

  In FIG. 1, a remote monitoring system 100 according to an embodiment of the present invention includes, for example, a control board (control device) 110, a remote monitoring support device 120, a management server computer 130, and a telephone 140. Can do. The remote monitoring system 100 monitors the operation of the elevator 101 using a management server computer 130 installed at a remote location of the elevator 101. The management server computer 130 monitors the operation of the elevator 101 via the remote monitoring support device 120.

  The management server computer 130 is installed in a remote place away from the place where the elevator 101 is installed, which is different from the place where the elevator 101 to be monitored is installed. Specifically, the management server computer 130 can be installed, for example, in a maintenance management company 150 that performs maintenance management of the elevator 101.

  The telephone 140 is installed, for example, in the maintenance management company 150 in which the management server computer 130 is installed. By installing the management server computer 130 and the telephone 140 in the maintenance management company 150, a person in the car 102 of the elevator 101 and an operator of the maintenance management company 150 can talk directly.

  The elevator 101 is installed in a multi-storey building or the like, and includes a basket (car) 102 on which people and articles are mounted. One basket 102 is provided for each elevator 101. The basket 102 is provided in a hoistway (not shown) penetrating each floor in the building along the vertical direction. The elevator 101 can be realized by, for example, a rope type (traction type) elevator.

  The elevator 101 that can be monitored by the remote monitoring system 100 according to the embodiment of the present invention is not limited to a rope type elevator. In the remote monitoring system 100 according to the embodiment of the present invention, for example, a hydraulic elevator 101 may be monitored instead of the rope elevator 101 or in addition to the rope elevator 101.

  The basket 102 is provided with an operation panel 102a including operation buttons including a destination floor button and a door opening / closing button, a display for displaying the floor where the basket 102 is located, and the like. An operation panel 102a provided in the basket 102 includes a control board for the operation panel 102a, and is connected to the control board 110 via the control board for the operation panel 102a.

  The basket 102 is provided with an interphone terminal device 102b. The interphone terminal device 102b includes an emergency call button 102c, a microphone, and a speaker (all not shown). The interphone terminal device 102 b is connected to the remote monitoring support device 120.

  The operation buttons include an emergency call button 102 c that is operated during a call with an administrator or operator outside the car 102. When the emergency call button 102c is operated, the control board for the operation panel 102a sends a signal (call signal) indicating that the emergency call button 102c has been operated to the outside of the interphone terminal device 102b (this embodiment). Is output to the remote monitoring support device 120).

  In this embodiment, the call request operation according to the present invention can be realized by operating the emergency call button 102c. As a result, the remote monitoring system 100 can make a call to a predetermined call destination when an interphone call request operation provided on the car 102 of the elevator 101 is operated.

  The hoistway is provided with a drive mechanism 104 that is involved in the raising / lowering operation of the car 102. The drive mechanism 104 can be provided in the upper part in a hoistway, for example. The drive mechanism 104 includes a hoisting machine, a pulley, a rope 104a, a counterweight 104b, and the like. The drive mechanism 104 further includes an electromagnetic brake, a speed governor, and the like (all are not shown).

  Since the drive mechanism 104 can be easily realized by using a known technique, the description thereof is omitted. The drive mechanism 104 is not restricted to what is provided in the upper part in a hoistway. For example, in the case of the hydraulic elevator 101, the drive mechanism 104 may be provided at the bottom (pit) in the hoistway.

  The basket 102 is connected to one end of the rope 104a, and the counterweight 104b is connected to the other end of the rope 104a. In the rope-type elevator 101, the hoisting machine is driven in a state where the rope 104a having the cage 102 and the counterweight 104b connected to both ends is hooked on the pulley and the hoisting machine, and between the rope 104a and the pulley. The cage 102 is moved up and down using the frictional force (traction). The hoistway is provided with a guide rail (not shown) for guiding the raising / lowering position of the basket 102.

  Doors 105a and 102d are provided at positions (depots) 105 and the cage 102 corresponding to the floors in the hoistway, respectively. The car 102 is provided with a motor (not shown) that opens and closes the door 102d provided on the car 102 and the door 105a provided on the landing 105. A motor that opens and closes the doors 105 a and 102 d is connected to the control board 110.

  For example, when the car 102 starts traveling, the control board 110 outputs a traveling start signal. For example, when the traveling car 102 stops traveling, the control board 110 outputs a traveling stop signal. The travel start signal can be realized by, for example, a dedicated signal for notifying that the car 102 has started traveling. Or you may implement | achieve a driving | running | working start signal and a driving | running | working stop signal with the drive signal output with respect to a winding machine, for example.

  A door 105a provided at the landing 105 is locked by a device called an interlock or the like. When the motor is driven in a state where the elevator 101 has arrived at the stop floor, the drive mechanism portion of the door 102d provided in the cage 102 and the interlock are engaged, and the locking by the interlock is released. And the door 105a provided in the landing 105 opens and closes in conjunction. As a result, the door 105a provided at the landing 105 is in a closed state when the basket 102 is not stopped at the stop position on each floor.

  The elevator 101 includes a door opening / closing sensor (not shown) that detects opening and closing of the doors 102d and 105a. The output of the door open / close sensor changes depending on whether the doors 102d and 105a are open or closed. The door opening / closing sensor can be realized by, for example, a micro switch or a photoelectric sensor. The door opening / closing sensor is connected to the control board 110 via wiring, and a signal output from the door opening / closing sensor is input to the control board 110 via the wiring.

  Each platform 105 is provided with an operation panel 105b including a platform call button (not shown), a display for displaying a floor where the basket 102 is located, and the like. Each operation panel 105b provided in each platform 105 includes a control board for the operation panel 105b, and is connected to the control board 110 via the control board for the operation panel 105b.

  The remote monitoring support device 120 can be attached to, for example, a housing that houses the control board 110 of the elevator 101, a wall of a hoistway, or the like. The remote monitoring support device 120 includes a main control board 121 and a communication board 122. The main control board 121 is connected to the control board 110. The main control board 121 is connected to the communication board 122. Specifically, the communication substrate 122 can be realized by a PHS (Personal Handy-phone System) substrate, for example.

  The communication board 122 is connected to an interphone terminal device 102b and a network 160 such as a public voice network. The public voice network includes a fixed telephone network (public switched telephone network) and a mobile telephone network. The public voice network is composed of a plurality of exchanges (not shown) such as subscriber line exchanges that accommodate telephone lines, relay exchanges that bundle the subscriber line exchanges, and gateway exchanges that connect to the telephone networks of other operators. . Description of the public voice network is omitted because it is a known technology.

  The communication substrate 122 realized by a PHS substrate or the like can be used for voice communication and also for data communication. In this embodiment, the main control board 121 in the remote monitoring support device 120 is connected to the management server computer 130 via a network 160 such as the Internet connected by the communication board 122. By connecting the main control board 121 and the management server computer 130 via the Internet in addition to (or instead of) a public voice network such as a telephone line, the telephone line is punctured in an emergency so that the situation of the elevator 101 can be grasped. Can be delayed, and a prompt action can be taken.

  Since the installation location of the elevator 101 is fixed, the quality of communication can be ensured even when communication using PHS is performed, and calls and communication with stable quality can be performed. And in the remote monitoring system 100, by performing communication using PHS, the quality of communication can be ensured and the cost for communication can be suppressed.

  The management server computer 130 can be realized by, for example, a computer device including a CPU, a storage medium such as a ROM, a RAM, or an HD, an interface with an external device (all not shown), and the like. Specifically, the management server computer 130 can be realized by a computer device such as a personal computer, for example.

  The storage medium of the management server computer 130 includes, for example, a database (not shown) that stores the identification information of the elevator 101 and the property information of the elevator 101 identified by the identification information in association with each other. The property information can be realized by information such as an installation location, a name, or a management number of the elevator 101, for example.

  The installation location of the elevator 101 is indicated, for example, as “XX prefecture ×× city ΔΔ building”, “XX prefecture ×× city Δchome ○ address”. The name of the elevator 101 can be arbitrarily set by the maintenance management company 150 such as “XX prefecture XX city ΔΔ building No. 1 elevator”, “shopping center XX ΔΔ store”, and the like. Similarly, the maintenance management company 150 can arbitrarily set the management number. The interface with the external device includes an interface for performing information communication with an external device such as the remote monitoring support device 120, and a voice communication substrate for performing voice communication with the interphone terminal device 102b.

  An operation terminal device 131 may be connected to the management server computer 130. The management server computer 130 and the operation terminal device 131 may be installed in the same place or in different places. One or more terminal devices 131 may be used for operation. Specifically, the operation terminal device 131 can be realized by a computer device such as a personal computer including an input device 131a such as a keyboard and a mouse, a display 131b, and the like. Further, a printer (not shown) for outputting a report describing the state of the elevator 101 may be connected to the management server computer 130 and the operation terminal device 131.

  In the maintenance management company 150, in addition to the management server computer 130 and the telephone 140, a PBX (Private Branch exchange, see reference numeral 205 in FIG. 2) can be installed. The telephone 140 is connected to the public voice network via the PBX. In remote monitoring system 100, telephone 140 may be directly connected to the public voice network without providing PBX.

(Hardware configuration of remote monitoring system 100)
Next, a hardware configuration of each part constituting the remote monitoring system 100 according to the embodiment of the present invention will be described. FIG. 2 is an explanatory diagram showing a hardware configuration of each unit constituting the remote monitoring system 100 according to the embodiment of the present invention.

  In FIG. 2, the control board 110 controls the operation of the elevator 101 by driving and controlling each part constituting the elevator 101. The control board 110 outputs a control signal to each part provided in the elevator 101 and controls the operation of the elevator 101 based on the signal output from each part.

  The control board for the operation panel 102a described above generates a call signal corresponding to the input operation every time an input operation to the operation button by a user of the elevator 101 or the like is received, and outputs the generated call signal to the control board 110. To do. The control board 110 controls the operation operation of the elevator 101 by outputting a control signal for driving and controlling the drive mechanism 104 based on, for example, a call signal output from the control board for the operation panel 102a.

  Specifically, for example, the control board 110 generates a control signal for the hoisting machine based on a call signal output from the control board for the operation panel 102a, and winds up the generated control signal. Output to the machine. As a result, the hoisting machine is driven to rotate in a direction in which the car 102 is raised or lowered. The hoisting machine is controlled using, for example, an inverter, and is driven and controlled by the control board 110 so as to stop the rotation at the floor where the car 102 is stopped.

  Each time the control board 110 outputs a control signal to the hoisting machine, the control board 110 acquires the number of rotations of the hoisting machine and each motor operated according to the control signal. The number of rotations of the hoisting machine and each motor can be obtained using, for example, an encoder. Thereby, the control board 110 can determine whether the said winding machine operate | moved normally according to the signal for control output with respect to the winding machine.

  Specifically, for example, the control board 110 is used for control to operate a brake so as to stop the car 102 on a predetermined floor based on a call signal output from the control board for the operation panel 102a. A signal is generated, and the generated control signal is output to the brake. The brake operates in accordance with a control signal output from the control board 110 to stop the raising / lowering operation of the car 102 and to stop the car 102 on a predetermined floor. Thereby, the basket 102 can be stopped on a predetermined floor.

  Each time the control board 110 outputs a control signal to the brake, the control board 110 acquires an output signal from the brake sensor whose output changes according to the operation of the brake. The brake sensor can be realized by, for example, a micro switch or a photoelectric sensor. Thereby, the control board 110 can determine whether or not the brake has operated normally according to the control signal output to the brake.

  Specifically, for example, the control board 110 controls to open and close the doors 102d and 105a on the floor where the basket 102 is stopped by a brake based on a call signal output from the control board for the operation panel 102a. And the generated control signal is output to a motor that opens and closes the door 102d of the car 102 and the door 105a of the landing 105. Accordingly, the doors 102d and 105a can be opened and closed on the floor where the basket 102 is stopped. As described above, since the motor that opens and closes the door 105a is locked by a device called an interlock or the like, the motor does not operate when the door 105a is not completely closed.

  The control board 110 acquires an output signal from the door opening / closing sensor each time a control signal is output to the motor that opens and closes the doors 102d and 105a. As a result, the control board 110 can determine whether or not the doors 102d and 105a are operating normally in accordance with a control signal output to the motor that opens and closes the corresponding doors 102d and 105a.

  For example, the control board 110 outputs a control signal including a floor signal indicating the floor on which the car 102 is located to the control board for the operation panel 102a. The floor on which the car 102 is located can be specified based on, for example, an output signal from a sensor (not shown) provided for each floor in the hoistway. When the control board for the operation panel 102a receives a control signal including a floor signal, the control board controls the display unit based on the received control signal, and the floor where the cage 102 is located and the moving direction (ascending) Or is it going down).

  The control board 110 outputs a control signal including a floor signal to the control board for the operation panel 102a and the control board for the operation panel 105b, for example, whenever the position of the car 102 is switched. Alternatively, the control board 110 periodically outputs a control signal including a floor signal to the control board for the operation panel 102a and the control board for the operation panel 105b regardless of the position of the cage 102, for example. You may do.

  Like the control board for the operation panel 102a, the control board for the operation panel 105b generates a call signal corresponding to the input operation every time an input operation to the landing call button by a user of the elevator 101 is received, The generated call signal is output to the control board 110. When the call signal is output from the control board for the operation panel 105b, the control board 110 is output from the control board for the operation panel 105b in the same manner as when the signal is output from the control board for the operation panel 102a. Based on the signals, various control signals are generated, and the generated control signals are output to the corresponding units to control the operation of the elevator 101.

  The control board 110 outputs an activation signal indicating that each unit has been activated in order to move the car 102 up and down every time the car 102 is moved up and down in response to a signal output from the operation panel 102 a or the operation panel 105 b. . For example, when the control board 110 moves from the first floor to the second floor, it outputs the activation signal once. For example, when the control board 110 moves from the first floor to the fifth floor without stopping on the way, the control board 110 outputs the activation signal once. Further, for example, when the control board 110 moves from the first floor to the fifth floor after stopping on the third floor in the middle (opening / closing the door), the control board 110 outputs the activation signal twice.

  The control board 110 may calculate the travel distance and travel time of the car 102 each time the car 102 is moved up and down. The travel distance of the basket 102 can be calculated based on, for example, the number of activations. Further, the traveling time of the car 102 can be calculated based on the floor signal, for example. Specifically, for example, when a call operation is received from the operation panel 105b of the fourth-floor platform 105 with the basket 102 on the first floor, the basket 102 moves from the first floor to the fourth floor for the third floor. To do.

  The control board 110 includes a memory (not shown) and stores the number of times the activation signal is output, that is, the number of activations, in the memory every time the activation signal is output. The control board 110 may store, in the memory, the history of operation of each unit driven during the raising / lowering operation of the car 102 or the opening / closing operation of the doors 105a and 102d, instead of or in addition to the number of activations. Specifically, the control board 110 relates to, for example, the number of activations, the travel distance of the car 102, the travel time of the car 102, the number of operations of various relays that are operated when the car 102 is raised and lowered, and the doors 105a and 102d are opened and closed. Information may be stored in the memory as a history of operation.

  Further, the control board 110 determines whether the doors 102d and 105a are open or closed based on the output value of the door opening / closing sensor. The control board 110 outputs a control signal for opening and closing the doors 102d and 105a based on the control signal for opening and closing the doors 102d and 105a output by itself and the output value of the door opening and closing sensor. It can be determined whether or not the doors 102d and 105a are actually opened and closed.

  In addition, when the operation mode of the elevator 101 changes, the control board 110 outputs a signal (report signal) indicating that the operation mode has been switched. Specifically, for example, when the operation mode of the elevator 101 is switched from the normal operation mode to an operation mode other than the normal operation mode, the control board 110 informs the outside that the operation mode has been switched. Output (report) a signal to notify (signal to issue) or a signal to notify the operation mode after switching (that is, an operation mode other than the normal operation mode) .

  Specifically, the control board 110 indicates that, for example, when the operation mode of the elevator 101 is switched from an operation mode other than the normal operation mode to the normal operation mode, the operation mode is switched. A signal (signal for notification) to be notified to the outside, or a signal (signal for notification) to be notified of the operation mode after switching (the normal operation mode) is output (report issuance).

  In addition, when a failure is detected in the elevator 101, the control board 110 outputs (reports) a signal (notification signal) notifying the occurrence of the failure. Specifically, for example, the control board 110 outputs a control signal for opening and closing the doors 105a and 102d, but the corresponding doors 105a and 102d do not operate based on the output value of the door opening / closing sensor. When this is detected, a signal (notification signal) notifying that a failure has occurred in the corresponding doors 105a and 102d in the elevator 101 is output.

  For example, the control board 110 can output (report) an alarm signal to the outside of the control board 110 via a wiring connecting the control board 110 and an external device. More specifically, the control board 110 is configured such that, for example, a wiring for connecting the control board 110 and an external device sends an alarm signal to the outside of the control board 110 via a contact point connected to the control board 110. Can be output (reported).

  For example, the control board 110 may output an alarm signal to the outside of the control board 110 via a terminal provided on the control board 110. Specifically, the control board 110 can output a signal for reporting to the outside of the control board 110 via a communication terminal that communicates with an external device of the elevator 101, for example. . Alternatively, specifically, the control board 110 is provided on the control board 110, for example, via a terminal (hereinafter referred to as “maintenance inspection terminal”) to which a diagnostic terminal device can be connected. Thus, a signal for reporting may be output to the outside of the control board 110.

  When the emergency call button 102c is operated, the interphone terminal device 102b outputs a call signal indicating that the operation has been performed to the remote monitoring support device 120. The call signal is input to the relay board 201 included in the main control board 121. The call signal may be directly input to the communication board 122 in addition to the relay board 201 or instead of the relay board 201. Thereby, even when the monitoring control board 202 included in the main control board 121 does not operate for some reason, voice communication (call) can be performed between the interphone terminal device 102b and the telephone 140.

  The interphone terminal device 102b outputs the audio signal input to the microphone to the remote monitoring support device 120 in a state where the connection with the telephone 140 is established via the remote monitoring support device 120 (communication board 122). . In addition, the interphone terminal device 102b transmits the audio signal output from the remote monitoring support device 120 to the speaker while the connection with the telephone 140 is established through the remote monitoring support device 120 (communication board 122). Output via. As a result, the user in the car 102 can directly talk (direct talk) with the operator of the telephone 140 in the maintenance management company 150 via the interphone terminal device 102b.

  The main control board 121 included in the remote monitoring support device 120 can be configured by, for example, a memory 203 and a communication I / F (interface) 204 in addition to the relay board 201 and the monitoring control board 202 described above. The remote monitoring support device 120 sends various signals such as signals (control signals) output from the control board 110 to each unit included in the elevator 101, a signal for notification, and a call signal via the relay board 201. Get.

  The relay board 201 analyzes the signal that has received the input, and outputs the analysis result to the monitoring control board 202 included in the main control board 121. Various signals output from the control board 110 differ depending on the model of the elevator 101 and the like. At the time of analysis, the relay board 201 converts various signals output from the control board 110 into a format that can be processed by the monitoring control board 202. The relay board 201 analyzes the signal that has received the input and converts it into a format that can be processed by the monitoring control board 202. Thereby, the remote monitoring of the elevator 101 can be performed regardless of the type of the elevator 101.

  The monitoring control board 202 stores the analysis result output from the relay board 201 in the memory 203. The monitoring control board 202 may directly store the signal received by the relay board 201 in the memory 203 without analysis. The memory 203 can be realized by a non-volatile storage medium that holds stored information even when power supply is cut off. Specifically, the memory 203 can be realized by, for example, a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), an EPROM (Erasable Programmable Read Only Memory), or the like.

  The monitoring control board 202 generates notification information based on the analysis result output from the relay board 201. The remote monitoring support device 120 outputs the notification information generated by the monitoring control board 202 to the communication board 122 via the communication I / F 204. The communication board 122 transmits the notification information output from the monitoring control board 202 to the management server computer 130.

  Specifically, the monitoring control board 202 generates notification information for notifying the outside that the operation mode has been switched or notification information for notifying the occurrence of a failure when receiving an input of a signal for notification. To do. The notification information in this case includes information related to the state of the elevator 101, identification information of the elevator 101 that is a transmission source of the notification information, and the like.

  Information on the state of the elevator 101 includes, for example, a motor that opens and closes the doors 105a and 102d, whether or not the car 102 has stopped on the moving direction of the car 102, the floor to which the car 102 is moved, and the floor to which the car 102 is moved. The information indicating the presence or absence of the operation is included. Moreover, the information regarding the state of the elevator 101 may include, for example, information indicating the floor where the car 102 is currently located, whether or not various safety devices are activated, and the like. Moreover, the information regarding the state of the elevator 101 may include information indicating the operation mode, for example.

  The identification information of the elevator 101 may be, for example, the manufacturing number of the elevator 101, a number set based on the installation location (address, etc.) of the elevator 101, It may be a number arbitrarily set by an operator who performs maintenance and inspection. The identification information of the elevator 101 can be configured by combining characters such as numbers having a predetermined number of digits and alphabets.

  The remote monitoring support device 120 can acquire various signals such as a control signal, a notification signal, and a paging signal by the following various methods. Specifically, the remote monitoring support device 120 connects, for example, a relay provided on the control board 110 and the relay board 201, and outputs (output state) according to a control signal output from the control board 110. The main control board 121 acquires the output from the relay that changes. In this case, the remote monitoring support device 120 can acquire the control signal output from the control board 110 from the relay via the relay board 201 in the main control board 121.

  The relay is provided corresponding to each part to be controlled by the control board 110, and the output state changes (for example, turns ON / OFF) according to the state of each part included in the elevator 101. As the relay, for example, an electromagnetic relay that opens and closes by moving a contact physically by an electromagnet can be used. The contact of the electromagnetic relay may be, for example, a make (contact is closed when a current is passed) contact or a break (contact is opened when a current is passed) contact. Further, the contact of the electromagnetic relay may be, for example, a transfer (switching a plurality of contacts by passing a current) contact, or a ratchet (switching the opening and closing of the contact every time a current is passed). Further, for example, a solid state relay or a program relay may be used as the relay.

  For example, the remote monitoring support device 120 may be connected to a wiring connected to a relay, and the output from the wiring may be acquired in the main control board 121. Also in this case, the remote monitoring support device 120 acquires the control signal output from the control board 110 from the relay (wiring connected to the relay) via the relay board 201 in the main control board 121. Can do.

  Specifically, the remote monitoring support device 120, for example, has a control board 110 and a main control board 121 (relay board) on a leg that supports the relay with respect to the control board 110 (wiring that connects the control board 110 and the relay). 201), and can be connected to the control board 110 via the contact. The contact point can be provided on a leg for signals input from the control board 110 to the relay (wiring for connecting the control board 110 and the relay). This contact may be provided on a leg for signals output from the relay to the control board 110 (wiring for connecting the control board 110 and the relay). Thereby, the output from the relay whose output (output state) changes according to the control signal output from the control board 110 is acquired via the contact, and the main control board is connected via the relay board 201 from the contact. 121 can be obtained.

  In addition, the remote monitoring support device 120 includes a control signal (hereinafter referred to as a “down signal” as appropriate) output from the control board 110 to each unit included in the elevator 101, and each unit included in the elevator 101 according to the down signal. A signal (hereinafter, referred to as “upstream signal” as appropriate) may be acquired.

  In this case, specifically, the remote monitoring support device 120, for example, a leg of an IC chip provided on the control board 110 corresponding to each part included in the elevator 101 (wiring that connects the control board 110 and the IC chip). In addition, a contact between the control board 110 and the main control board 121 (relay board 201) is provided and connected to the control board 110 via the contact. In this case, the contact may be provided on a leg for signals input from the control board 110 to the IC chip (wiring for connecting the control board 110 and the IC chip), and for a signal output from the IC chip to the control board 110. May be provided on the legs (wiring connecting the control board 110 and the IC chip). Thereby, the remote monitoring support device 120 can acquire the down signal and the up signal through the contact, and can acquire from the contact through the relay board 201 on the main control board 121.

  The control board 110 is provided with an LED that is turned on or off in conjunction with the operation of each part of the elevator 101 so that an operator or the like can visually confirm the operation state of each part of the elevator 101. There is a case. In this case, the remote monitoring support device 120 includes, for example, a photoelectric sensor (not shown) whose output changes depending on whether the LED is turned on or off, connects the photoelectric sensor to the relay board 201, and connects the relay board 201. The control signal output from the control board 110 may be acquired by acquiring the output value of the photoelectric sensor via the main control board 121.

  Further, the main control board 121 (relay board 201) in the remote monitoring support device 120 is, for example, a contact point (wiring line connecting the control board 110 and each part that is a control signal output destination is connected to the control board 110 ( Terminal). Accordingly, the remote monitoring support device 120 can acquire a control signal from the contact (terminal) with the wiring on the control board 110 via the relay board 201. The contacts (terminals) in this case are not limited to those provided on the control board 110, but in the middle of the wiring connecting the control board 110 and each part that is the output destination of the control signal, the remote monitoring support device It may be connected to the relay board 201 at 120.

  Alternatively, the main control board 121 (relay board 201) in the remote monitoring support device 120 is a wiring that branches the wiring that connects the control board 110 and each unit that is the output destination of the control signal from the control board 110 ( (Branch line) may be connected. A branch connector for branching a control signal output from the control board 110 in two directions is provided at a branch position between the branch line and a wiring (signal line) 111a that connects each part of the elevator 101 and the control board 110. May be. As a result, the remote monitoring support device 120 can be easily connected to the control board 110 via the branch connector.

  Specifically, for example, it is attached to the wiring 111a that connects each part (for example, the drive mechanism 104) to which the control signal is output from the control board 110 and the control board 110, and is transmitted by the wiring 111a. A board 123 a for acquiring various signals may be provided, and the board 123 a and the main control board 121 (relay board 201) may be connected via the wiring 200. Thereby, for example, the drive mechanism 104 and the main control board 121 of the remote monitoring support device 120 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the drive mechanism 104 and the control board 110.

  Specifically, for example, a board 123b that is attached to the signal line 111b that connects the operation panel 105b of the hall 105 and the control board 110 and acquires various signals transmitted through the signal line 111b is provided. The board 123b and the main control board 121 (relay board 201) may be connected via the wiring 200. As a result, the main control board 121 of the remote monitoring support device 120 and the operation panel 105b of the hall 105 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the control board 110 and the operation panel 105b of the landing 105.

  Specifically, for example, a substrate 123c is provided that is attached to the signal line 111c that connects the operation panel 102a of the basket 102 and the control board 110 and acquires various signals transmitted by the signal line 111c. The board 123c and the main control board 121 (relay board 201) may be connected via the wiring 200. Thus, the main control board 121 of the remote monitoring support device 120 and the operation panel 102a of the basket 102 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the control board 110 and the operation panel 102a of the basket 102.

  Specifically, for example, when receiving an input of a call signal, the monitoring control board 202 generates a call request notification that notifies that the emergency call button 102c has been operated as notification information. The call request notification is generated every time the emergency call button 102c is operated in the basket 102, for example. The notification information in this case includes identification information of the elevator 101 that is the transmission source of the notification information, information indicating that the emergency call button 102c has been operated in the elevator 101, and the like. Also in this case, the remote monitoring support device 120 transmits the notification information generated by the monitoring control board 202 to the management server computer 130 via the communication I / F 204 and the communication board 122.

  In addition, when receiving the call signal output from the interphone terminal device 102b, the remote monitoring support device 120 transmits a call signal for a call to the telephone 140 via the public voice network or the PBX 205. To do. Specifically, first, a call signal for a call is sent to the exchange on the caller side to which the communication board 122 can be connected. The caller-side exchange sends a call signal for a call to the telephone set 140 via the incoming-side exchange connected to the telephone set 140. As a result, the telephone 140 is called, and the telephone line is connected between the interphone terminal device 102b and the telephone 140 by the operation of the operator of the telephone 140 in response to the call, and voice communication (call) is performed. Can do.

  Specifically, the monitoring control board 202 provides notification information when, for example, a call line with a telephone 140 that is a predetermined call destination in a call in response to an operation of the emergency call button 102c is disconnected. Then, a call end notification for notifying that the call with the telephone 140 has ended is generated. The notification information in this case includes identification information of the elevator 101 that is a transmission source of the notification information, information indicating that the call with the telephone 140 is ended in the elevator 101, and the like. Also in this case, the remote monitoring support device 120 transmits the notification information generated by the monitoring control board 202 to the management server computer 130 via the communication I / F 204 and the communication board 122.

  In the remote monitoring system 100, the call is generally started by calling the telephone 140 of the maintenance management company 150 from the user side of the elevator 101, and the operation for cutting the call to the car 102 is performed. Since there is generally no operation unit for receiving the call, the operator of the maintenance management company 150 that is the receiving side often disconnects the call between the interphone terminal device 102b and the telephone 140. When the callee ends the call first, a call end signal is output to the callee exchange, and in response to the call end signal, the caller is notified that the callee has ended the call first. Then, the exchange on the caller side disconnects the connected call line within a predetermined time (about several seconds) after receiving a notification that the callee has ended the call first. The supervisory control board 202 generates a call end notification when detecting that the call line is disconnected.

  Further, the remote monitoring support device 120 outputs various operation command signals to the control board 110 via the relay board 201 controlled by the monitoring control board 202 in the main control board 121. The remote monitoring support device 120 outputs an operation command signal when driving and controlling each unit included in the elevator 101 via the control board 110.

  The operation command signal is, for example, a signal similar to a signal output from the operation panel 102a or the operation panel 105b when an input operation instructing movement to a predetermined floor is received on the operation panel 102a or the operation panel 105b. (Call signal etc.). Specifically, the operation command signal is, for example, moving the car 102 of the elevator 101 to a predetermined floor, stopping the moved car 102 on the corresponding floor, or stopping the car 102 on the stopped floor. Including a signal for opening and closing the door 102d and the door 105a of the landing 105.

  When the control board 110 receives the operation command signal output from the main control board 121, the control board 110 generates the various control signals described above based on the received operation command signal, and sends the generated various control signals to the elevator. It outputs to each part with which 101 is provided. The main control board 121 sends various operation command signals output from the monitoring control board 202 via the relay board 201 to the control board 110 via a maintenance / inspection terminal (not shown) provided in the elevator 101, for example. To enter.

  A terminal for maintenance and inspection is provided on the control board 110. Alternatively, the maintenance / inspection terminal may be electrically connected to the input terminal of the control board 110 and may be separate from the control board 110. The maintenance / inspection terminal is provided, for example, for connecting a terminal device (maintenance diagnosis terminal) used for the maintenance / inspection work when the maintenance / inspection work is performed on the site where the elevator 101 is installed. . The terminals for maintenance and inspection are not limited to the elevator 101 installed for the purpose of remote monitoring, and a wide variety of elevators 101 are generally provided regardless of whether the terminal is newly installed or new.

  When the relay board 201 and the control board 110 are connected via a maintenance / inspection terminal, the remote monitoring support device 120 is connected to the maintenance / inspection terminal so as to be disconnected (not shown). May be provided. In such a remote monitoring support device 120, for example, the connection terminal and the maintenance / inspection terminal can be connected by inserting and fitting the connection terminal into the maintenance / inspection terminal.

  In addition, the remote monitoring support device 120 receives various instruction signals transmitted from the management server computer 130 via the communication I / F 204. For example, the management server computer 130 outputs an instruction signal to the remote monitoring support device 120 when the maintenance management company 150 receives an input operation to the management server computer 130 by an operator.

  Specifically, the management server computer 130 responds to an input operation received by the management server computer 130, for example, an instruction signal (transmission of notification information) instructing transmission of notification information regarding a result of a diagnostic operation performed in the elevator 101. Send instructions). In this case, the management server computer 130 transmits a diagnostic operation execution instruction to the elevator 101 in addition to the notification information transmission instruction.

  The diagnosis operation is a signal that indicates whether each unit is operated normally in accordance with the output signal by outputting a signal for operating each unit in a predetermined order from the control board 110 to each unit included in the elevator 101. Is output from the control board 110. The management server computer 130 may output the next diagnosis instruction periodically, that is, when a predetermined time has elapsed since the diagnosis instruction was output (every predetermined period such as every month).

  Specifically, for example, the management server computer 130 instructs transmission of notification information related to the history of operation operations stored in the control board 110 in response to an input operation received in the management server computer 130 or periodically. An instruction signal (notification information transmission instruction) may be transmitted. The notification information related to the history of the operation operation includes, for example, information related to the number of activations, the travel distance of the car 102, the travel time of the car 102, the number of operations of various relays that are operated when the car 102 is moved up and down and the doors 105a and 102d are opened and closed. Can be realized.

  When the remote monitoring support device 120 receives various instruction signals transmitted from the management server computer 130, the remote monitoring support device 120 generates the operation command signal based on the received instruction signal, and uses the generated operation command signal as the control board 110. Output for. In addition, the remote monitoring support device 120 outputs an operation command signal based on various instruction signals transmitted from the management server computer 130 to the control board 110, and as a result, outputs a signal (control signal) output from the control board 110. When a signal or the like is acquired, response information is generated based on the signal, and the generated response information is output to the management server computer 130.

  Alternatively, the remote monitoring support device 120 generates the above operation command signal every time a predetermined date and time arrives regardless of whether or not various instruction signals are transmitted from the management server computer 130, and the generated operation A command signal may be output to the control board 110. Alternatively, the remote monitoring support device 120 outputs the operation command signal last time, regardless of whether or not various instruction signals are transmitted from the management server computer 130, every time a predetermined time elapses. The operation command signal may be generated, and the generated operation command signal may be output to the control board 110. Also in these cases, the remote monitoring support device 120 outputs the operation command signal to the control board 110, and as a result, when the signal (control signal or the like) output from the control board 110 is acquired, the signal The response information is generated based on the information, and the generated response information is output to the management server computer 130.

  Note that the remote monitoring support device 120 according to this embodiment acquires a notification signal output from the control board 110 regardless of whether or not various instruction signals are transmitted from the management server computer 130. The notification information is generated based on the signal, and the generated notification information is output to the management server computer 130. As described above, the remote monitoring system 100 according to the embodiment of the present invention allows the remote diagnosis of the elevator 101 by outputting the notification information not only when various instruction signals transmitted from the management server computer 130 are received. Not only that, the elevator 101 can be remotely monitored.

  The management server computer 130 generates report information based on response information transmitted from the remote monitoring support apparatus 120 in response to various instruction signals transmitted to the remote monitoring support apparatus 120. The management server computer 130 generates report information based on the notification information received from the remote monitoring support device 120 as a result of, for example, transmitting a diagnosis instruction and a notification information transmission instruction. In this case, the management server computer 130 generates report information including information on the travel distance and the number of activations of the elevator 101, for example.

  Further, the management server computer 130 has a function of issuing a report (not shown) based on the generated report information. The report, for example, every time when the elevator 101 performs a diagnostic operation, that is, every time response information corresponding to an instruction signal (diagnostic instruction) that instructs execution of the diagnostic operation transmitted to the remote monitoring support device 120 is received. Can be issued. Specifically, the management server computer 130 generates, for example, print information for printing the report information on a recording medium such as paper based on the generated report information, and manages the generated print information. The data is output to the operation terminal device 131 connected to the server computer 130. When receiving the print information, the operation terminal device 131 can issue a report by controlling the drive of the printer connected to the operation terminal device 131.

(Functional configuration of remote monitoring system 100)
Next, a functional configuration of the remote monitoring system 100 according to the embodiment of the present invention will be described. FIG. 3 is a block diagram showing a functional configuration of each unit constituting the remote monitoring system 100 according to the embodiment of the present invention.

(Functional configuration of remote monitoring support device 120)
In FIG. 3, each function of the remote monitoring support device 120 constituting the remote monitoring system 100 according to the embodiment of the present invention includes an operation detection unit 311, a call request notification generation unit 312, a call request notification transmission unit 313, and the like. The call control unit 314, the call unit 315, the call end detection unit 316, and the call end notification transmission unit 317 are realized.

  The operation detection unit 311 detects that the emergency call button 102c has been operated. The operation detection unit 311 determines, for example, whether there is a call signal input to the relay board 201 or whether there is a call signal included in the analysis result output from the relay board 201 to the monitoring control board 202. It is detected that the button 102c has been operated. The function of the operation detection unit 311 can be realized by the main control board 121, for example. More specifically, the function of the operation detection unit 311 can be realized by, for example, the relay board 201, the monitoring control board 202, the memory 203, and the like.

  When the operation detection unit 311 detects that the emergency call button 102c has been operated, the call request notification generation unit 312 generates a call request notification. The call request notification includes identification information of the elevator 101 in which the emergency call button 102c is operated. The function of the call request notification generation unit 312 can be realized by the main control board 121, for example. More specifically, the function of the call request notification generation unit 312 can be realized by the monitoring control board 202, the memory 203, and the like, for example.

  The call request notification transmission unit 313 transmits the call request notification generated by the call request notification generation unit 312 to the management server computer 130. That is, when the operation detection unit 311 detects that the emergency call button 102c is operated, the call request notification transmission unit 313 transmits a call request notification generated in response to the detection to the management server computer 130. The function of the call request notification transmission unit 313 can be realized by the main control board 121 and the communication board 122, for example. More specifically, the function of the call request notification transmission unit 313 can be realized by, for example, the monitoring control board 202, the communication I / F 204, the communication board 122, and the like.

  The call control unit 314 controls the call unit 315 after the call request notification transmission unit 313 transmits the call request notification, and makes a call to the telephone 140 that is a predetermined call destination. In addition, when the telephone line 140 is connected to a telephone line with the telephone 140, the telephone call control unit 314 outputs a voice signal transmitted from the telephone 140 side to the interphone terminal device 102b. The function of the call control unit 314 can be realized by the main control board 121, for example. More specifically, the function of the call controller 314 can be realized by the relay board 201, the monitoring control board 202, the communication I / F 204, the communication board 122, and the like. The function of the caller 315 can be realized by the communication board 122, for example.

  The call end detection unit 316 detects that the call by the call control unit 314 has been ended. For example, as described above, the call end detection unit 316 detects that the connected call line has been disconnected by the exchange on the caller side. The function of the call end detection unit 316 can be realized by the main control board 121 and the communication board 122, for example. More specifically, the function of the call end detection unit 316 can be realized by, for example, the relay board 201, the monitoring control board 202, the communication I / F 204, the communication board 122, and the like.

  The call end notification transmission unit 317 transmits a call end notification to the management server computer 130 when the call by the call control unit 314 is terminated. The function of the call end notification transmission unit 317 can be realized by the main control board 121 and the communication board 122, for example. More specifically, the function of the call end notification transmission unit 317 can be realized by, for example, the monitoring control board 202, the communication I / F 204, the communication board 122, and the like.

  In the remote monitoring system 100 according to the embodiment of the present invention, communication between the remote monitoring support device 120 and the management server computer 130 by the call request notification transmission unit 313 and the call end notification transmission unit 317, and the call control unit 314 A call to a predetermined call destination is performed by controlling the single communication board 122.

(Functional configuration of management server computer 130)
Each function of the management server computer 130 constituting the remote monitoring system 100 according to the embodiment of the present invention includes a storage unit 321, a call request notification receiving unit 322, a notification processing unit 323, and a call end notification receiving unit 324. And an end processing unit 325.

  The storage unit 321 stores various types of information related to the operation of the remote monitoring system 100. Specifically, the storage unit 321 stores the above database, for example. The function of the storage unit 321 can be realized by, for example, a storage medium included in a computer device that realizes the management server computer 130.

  The call request notification receiving unit 322 receives the call request notification transmitted by the function of the call request notification transmitting unit 313 of the remote monitoring support device 120. The function of the call request notification receiving unit 322 can be realized by, for example, a CPU, a storage medium, an interface connected to the network 160, and the like included in the computer device that implements the management server computer 130.

  When the call request notification receiving unit 322 receives a call request notification, the notification processing unit 323 performs a notification process based on the call request notification. For example, the notification processing unit 323 is based on a call request notification received by the call request notification receiving unit 322 to a display device included in the management server computer 130 or a display device directly or indirectly connected to the management server computer. The notification process is performed by displaying predetermined notification information.

  The predetermined notification information can be realized by, for example, the property information of the elevator 101 corresponding to the remote monitoring support device 120 that is the transmission source of the call request notification. The property information of the elevator 101 is realized by the property information stored in association with the same identification information as the identification information included in the call request notification received by the call request notification receiving unit 322 in the database included in the management server computer 130. Can do. In this case, the function of the notification processing unit 323 can be realized by, for example, a CPU, a storage medium, an interface with the operation terminal device 131, and the like included in the computer device that realizes the management server computer 130.

  Specifically, in this case, the management server computer 130 causes the operation terminal device 131 to display predetermined notification information based on the call request notification on the display 131b included in the operation terminal device 131. Information is generated using a CPU or a storage medium, and the generated display information is output to the operation terminal device 131 through an interface with the operation terminal device 131. Then, in the operation terminal device 131 that has received the display information output from the management server computer 130, based on the display information, the display 131b provided in the operation terminal device 131 has a predetermined value based on the call request notification. The notification process can be performed by displaying the notification information.

  When the display 131b is directly connected to the management server computer 130, the notification processing unit 323 sends predetermined notification information based on the call request notification received by the call request notification receiving unit 322 to the directly connected display 131b. You may perform an alerting | reporting process by displaying. In this case, the function of the notification processing unit 323 can be realized by, for example, a CPU provided in a computer device that implements the management server computer 130, a storage medium, an interface with the display 131b directly connected to the management server computer 130, and the like. .

  When a plurality of telephones 140 and operators are arranged in the maintenance management company 150, the output destination of the display information by the notification processing unit 323 corresponds to, for example, the telephone 140 in which the telephone line is open (free). Of the terminal devices 131 for operation, the terminal device 131 for operation of any one operator can be determined according to a predetermined priority order. Or the output destination of the display information by the alerting | reporting process part 323 may be determined to the terminal device 131 for operation of all the operators.

  The call end notification receiving unit 324 receives the call end notification transmitted by the call end notification transmitting unit 317 of the remote monitoring support device 120. The function of the call end notification receiving unit 324 can be realized by, for example, a CPU, a storage medium, an interface connected to the network 160, and the like included in the computer device that implements the management server computer 130.

  When the call end notification receiving unit 324 receives the call end notification, the end processing unit 325 performs end processing based on the call end notification. For example, the end processing unit 325 displays predetermined notification information based on the call end notification received by the call end notification receiving unit 324 on the display 131b included in the operation terminal device 131 connected to the management server computer 130. Then, the end process is performed. In this case, the function of the termination processing unit 325 can be realized by, for example, a CPU, a storage medium, an interface with the operation terminal device 131, and the like included in the computer device that implements the management server computer 130.

  Specifically, in this case, the management server computer 130 causes the operation terminal device 131 to display predetermined notification information based on the call end notification on the display 131b included in the operation terminal device 131. Information is generated using a CPU or a storage medium, and the generated display information is output to the operation terminal device 131 through an interface with the operation terminal device 131. Then, in the operation terminal device 131 that has received the display information output from the management server computer 130, based on the display information, the display 131b provided in the operation terminal device 131 has a predetermined number based on the call end notification. The termination process can be performed by displaying the notification information.

  When the display 131b is directly connected to the management server computer 130, the display 131b is directly connected to the management server computer 130 to display predetermined notification information based on the call end notification received by the call end notification receiving unit 324. Processing may be performed. In this case, the function of the termination processing unit 325 can be realized by, for example, a CPU, a storage medium, an interface with the display 131b directly connected to the management server computer 130, and the like included in the computer device that implements the management server computer 130. .

  When the notification processing unit 323 outputs display information to a plurality of operation terminal devices 131, the management server computer 130 receives the call from the remote monitoring support device 120 corresponding to the display information. Then, a deletion instruction may be output to the remaining terminal device 131 for instructing the display 131b to delete the display on the remote monitoring support device 120 that has received the call. Thereby, it is possible to avoid the display information from being displayed continuously even though the response is completed without placing a burden on the operator.

  The end processing unit 325 replaces or in addition to the end processing by displaying predetermined notification information based on the call end notification, for example, in a recording device readable by the management server computer 130, the call end notification receiving unit 324. The end process may be performed by recording predetermined history information based on the call end notification received by. In this case, the function of the end processing unit 325 can be realized by, for example, a CPU or a storage medium included in a computer device that implements the management server computer 130. The predetermined history information based on the call end notification is not limited to the storage medium provided in the computer device that implements the management server computer 130, and may be stored in an external storage device connected to the computer device.

(Processing procedure of remote monitoring support device 120)
FIG. 4 is a flowchart showing a processing procedure of the remote monitoring support apparatus 120 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 4, first, the process waits until there is an operation on the emergency call button 102c (step S401: No).

  In step S401, when there is an operation on the emergency call button 102c (step S401: Yes), a call request notification is generated (step S402). In step S402, for example, as described above, a call request notification including identification information of the elevator 101 that is the transmission source of the call request notification, information indicating that the emergency call button 102c has been operated in the elevator 101, and the like. Is generated. Then, the call request notification generated in step S402 is transmitted to the management server computer 130 (step S403).

  Next, the telephone 140 installed in the maintenance management company 150 is called (step S404). Then, it is determined whether or not a call by calling in step S404 has been started (step S405). In step S405, when the call has not started (step S405: No), it is determined whether or not a predetermined time has elapsed since the call was made in step S404 (step S406).

  In step S406, when the predetermined time has not elapsed since the call was made in step S404 (step S406: No), the process returns to step S405 and the call is continued. On the other hand, in step S406, after a call is made in step S404, if a predetermined time has elapsed without starting a call (step S406: Yes), the call is interrupted (step S407), and the process proceeds to step S404. .

  In the maintenance management company 150, it is assumed that the operator cannot immediately respond to the call request from the elevator 101, such as when the operator is handling another call. In such a situation, even if the telephone 140 can be called from the intercom of the elevator 101, the telephone call cannot be made immediately. For this reason, in such a situation, the call is temporarily interrupted and the call is performed again.

  In this way, by temporarily interrupting the call in a situation where the call is not started immediately, the call is interrupted when a signal for alarm is output from the control board 110 while the telephone 140 is being called. At the timing, the notification information based on the signal for notification can be transmitted from the elevator 101 to the management server computer 130. Thus, when the communication between the remote monitoring support device 120 and the management server computer 130 and the call to the predetermined call destination by the call control unit 314 are controlled by controlling the single communication board 122. In addition, the management server computer 130 can be notified of the state of the elevator 101 quickly.

  In step S405, when a call is started (step S405: Yes), the process waits until the call ends (step S408: No). In step S408, when the call is ended (step S408: Yes), a call end notification is generated (step S409). In step S409, for example, as described above, a call end notification including identification information of the elevator 101 that is the transmission source of the call end notification, information indicating that the call with the telephone 140 has ended in the elevator 101, and the like. Generate. Then, the call end notification generated in step S409 is transmitted to the management server computer 130 (step S410), and the series of processing ends.

(Processing procedure of the management server computer 130)
FIG. 5A is a flowchart showing a processing procedure of the management server computer 130 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 5A, first, it waits until it receives the call request notification transmitted from the remote monitoring support device 120 in step S403 of FIG. 4 (step S511: No).

  In step S511, when a call request notification is received (step S511: Yes), a notification process is performed based on the received call request notification (step S512). In step S512, for example, as described above, predetermined notification information based on the call request notification received in step S511: Yes on the display 131b included in the operation terminal device 131 with respect to the operation terminal device 131. Display information is generated using a CPU or a storage medium, and the generated display information is output to the operation terminal device 131 through an interface with the operation terminal device 131, thereby performing notification processing. .

  The operation terminal device 131 that has received the display information displays predetermined notification information based on the call request notification on the display 131b included in the operation terminal device 131 based on the display information. In addition to the predetermined notification information, an operation key or the like that is operated when the operator confirms the predetermined notification information may be displayed on the display 131b provided in the operation terminal device 131.

  Next, based on the call request notification received in step S511: Yes, the call request history is stored in the storage medium included in the management server computer 130 (step S513). In step S513, for example, information such as the reception date and time of the call request notification and the identification information of the elevator 101 that is the transmission source of the call request notification is stored. In step S 513, the information is not limited to the storage medium provided in the management server computer 130, but may be stored in an external storage device connected to the management server computer 130.

  Thereafter, it is determined whether or not there is an operation for confirming the notification content notified by the notification processing performed in step S512 (step S514). In operation, when the operator of the maintenance management company 150 is notified that the emergency call button 102c is operated in the elevator 101 by the notification process performed in step S512, the operator is notified of the notification contents. Perform the confirmation operation. The notification content confirmation operation can be realized, for example, by operating an operation key displayed on the display 131b provided in the operation terminal device 131. By displaying predetermined notification information until an operation for confirming the notification content is performed, it is possible to suppress the occurrence of a situation in which confirmation is not performed and no response is made even though the emergency call button 102c is operated.

  In step S514, when there is no confirmation operation of the content of notification (step S514: No), it returns to step S512 and continues the notification. On the other hand, in step S514, when there is an operation for confirming the notification content (step S514: Yes), the series of processing ends.

  Each time the management server computer 130 receives a call request notification transmitted from the remote monitoring support device 120, the management server computer 130 performs the processing shown in the flowchart of FIG. 5A. For this reason, in a situation where a plurality of call request notifications are received, a plurality of pieces of notification information are displayed on the display 131b provided in the operation terminal device 131 as long as there is no confirmation operation of the notification contents.

  FIG. 5B is a flowchart showing a processing procedure of the management server computer 130 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 5B, first, it waits until it receives the call end notification transmitted from the remote monitoring support apparatus 120 in step S410 of FIG. 4 (step S521: No).

  In step S521, when a call end notification is received (step S521: Yes), the call history is stored in the storage medium included in the management server computer 130 (step S522), and the series of processing ends. In step S522, for example, the call request history related to the call end notification received in step S521: Yes is specified with reference to the storage medium provided in management server computer 130, and the call request history is specified in the specified call request history. Information such as the start date and time and the end date and time of the call and the identification information of the corresponding elevator 101 is stored.

  In the above embodiment, the main control board 121 and the management server computer 130 are connected via the communication board 122. However, the present invention is not limited to this. The main control board 121 may perform communication using a communication board different from the communication board 122. In this case, the remote monitoring support device 120 can perform voice communication and data communication separately, and can perform each communication in parallel. In this case, for example, a PHS substrate can be used as another communication substrate.

  As described above, since the installation location of the elevator 101 is fixed, the communication quality is ensured by performing communication using PHS, and the other communication is performed by one communication by using another communication board. Voice communication and data communication can be performed without limitation. As a result, for example, the communication of the elevator 101 user is restricted in order to notify the management server computer 130 of a failure or the like that has occurred in the elevator 101, or the elevator 101 user call to the management server computer 130 It is possible to prevent the notification from being restricted.

  As described above, in the remote monitoring system 100 for the elevator 101 that realizes the elevator call management system according to the embodiment of the present invention, the operation of the emergency call button 102c of the interphone provided in the car 102 of the elevator 101 is performed. If so, the remote monitoring support device 120 generates a call request notification including the identification information of the elevator 101 on which the emergency call button 102c is operated, and transmits it to the management server computer 130. When the management server computer 130 receives the call request notification, the management server computer 130 performs notification processing based on the call request notification.

  Then, after transmitting the call request notification, the remote monitoring support device 120 makes a call to the telephone 140 installed in the maintenance management company 150, and when the call is finished, the remote monitoring support device 120 sends a call to the management server computer 130. Send a call end notification. Thereafter, the management server computer 130 that has received the call end notification performs an end process based on the call end notification.

  As described above, according to the remote monitoring system 100 according to the embodiment of the present invention, when the emergency call button 102c is operated, before the user and the operator who pressed the emergency call button 102c start a call. The management server computer 130 is notified that the emergency call button 102c has been operated. As a result, it is possible to reliably guide the user that there is a request to call the operator directly, that is, a call.

  It is assumed that the user operates the direct talk button in a situation where the user feels urgency. According to the remote monitoring system 100 according to the embodiment of the present invention, the emergency call button 102c is operated to first notify that the user desires a direct talk call with the operator, so that the subsequent call The operator can promptly respond to electricity.

  Specifically, for example, when all the telephones 140 installed in the maintenance management company 150 are in a call, another user makes a direct call with the operator to the operator who is in a call. Can guide you what you want. As a result, the operator adjusts the time required for a call with a user who is already on the call, and takes a call with another user who wishes to make a call while responding to the user who is already on the call. It is possible to respond so that it can start early. Thereby, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be ensured, and the user can use the elevator with peace of mind.

  Further, according to the remote monitoring system 100 of the embodiment of the present invention, when a call is terminated, a call termination notification is transmitted to the management server computer 130, and a predetermined termination process is performed in the management server computer 130. Thus, for example, even when the operator responds to another call immediately after having responded to the previous call, the post-processing regarding each call response can be reliably performed.

  Thus, according to the remote monitoring system 100 of the embodiment of the present invention, in order to avoid forgetting the post-processing related to the previous call, the operator can respond to another call until the post-processing is completed. It is possible to reduce the situation where it is impossible, prompt the operator to quickly respond to the call due to the urgency of the user, and reduce the burden of post-processing by the operator.

  In addition, the remote monitoring system 100 according to the embodiment of the present invention provides predetermined notification information based on a call request notification on the display 131b provided in the operation terminal device 131 as a display device connected to the management server computer 130. It is characterized by being displayed.

  According to the remote monitoring system 100 of the embodiment of the present invention, by performing display based on the call request notification, it is possible to quickly and clearly guide the operator that there is a call through the visual sense. It is possible to prompt the operator to respond promptly. Thereby, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be ensured, and the user can use the elevator with peace of mind.

  Further, according to the remote monitoring system 100 of the embodiment of the present invention, a recording device readable by the management server computer 130 and predetermined history information based on a call end notification are recorded.

  According to the remote monitoring system 100 of the embodiment of the present invention, the management server computer 130 records history information based on the call end notification, thereby preventing the forgotten post process and reducing the burden of the post process by the operator. 77.

  In the above-described embodiment, the predetermined history information based on the call end notification is recorded. However, in the remote monitoring system 100 according to the present invention, an operation as a display device connected to the management server computer 130 is performed. The predetermined notification information based on the call end notification may be displayed on the display 131b included in the terminal device 131 for use.

  According to such a remote monitoring system, the display based on the notification of the end of the call can be made, so that the operator can be surely notified visually that there has been a call, and the post-processing related to the call response can be performed. It can be done reliably.

  Further, in the remote monitoring system 100 according to the embodiment of the present invention, the remote monitoring support device 120 performs communication with the management server computer 130 and call to a predetermined call destination with a single communication board 122. It is characterized by controlling.

  According to the remote monitoring system 100 of the embodiment according to the present invention, by performing the communication substrate by the single communication substrate 122, the burden on maintenance of the substrate related to communication is reduced and the cost required for the maintenance is reduced. Cost can be suppressed. Thereby, the cost suppressed in the maintenance of the board | substrate concerning communication can be utilized effectively for the maintenance of each part in the elevator 101 other than the board | substrate concerning communication. As a result, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be secured, and the user can use the elevator with peace of mind.

  As described above, the elevator call management system according to the present invention is useful for an elevator call management system capable of interphone calls, and is particularly suitable for an elevator call management system that monitors an operating state from a remote location. ing.

DESCRIPTION OF SYMBOLS 100 Remote monitoring system 101 Elevator 102 Basket 102b Interphone terminal device 102c Emergency call button 120 Remote monitoring support device 121 Main control board 122 Communication board 130 Management server computer 140 Telephone 150 Maintenance management company 311 Operation detection part 312 Call request notification generation part 313 Call request notification transmission unit 314 Call control unit 315 Calling unit 316 Call end detection unit 317 Call end notification transmission unit 321 Storage unit 322 Call request notification reception unit 323 Notification processing unit 324 Call end notification reception unit 325 End processing unit

Claims (4)

Remote control support device that communicates with the control board of the elevator or the control board,
When a call request of an interphone provided in the elevator car is operated, a call request notification including identification information of the elevator on which the call request is operated is generated,
Send the generated call request notification to the management server computer,
After sending the call request notification to the management server computer, perform a call to a predetermined call destination telephone,
When the management server computer receives the call request notification, performs a notification process based on the call request notification;
A call management system for elevators.   2. The notification process includes a process of displaying predetermined notification information based on the call request notification on a display device included in the management server computer or a display device connected to the management server computer. Call management system for elevators as described in. The control board or the remote monitoring support device is
When the call by the call is terminated, a call termination notification including the identification information is generated,
Send the generated call end notification to the management server computer,
When the management server computer receives the call end notification, it performs end processing based on the call end notification.
The elevator call management system according to claim 1 or 2.   The termination process is a process of displaying predetermined notification information based on the call termination notification on a display device included in the management server computer or a display device connected to the management server computer, and is readable by the management server computer 4. The elevator call management system according to claim 3, further comprising at least one of a process of recording predetermined history information based on the call end notification in a simple recording device. 5.

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