JP2022066369A - Remote monitoring support device and elevator - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve reliability on an elevator.

SOLUTION: A control board 110 for an elevator or a remote monitoring support device 120 generates, when detecting an operation for a call request of an interphone 102b provided to a cage, generates notification information including identification information on the elevator for which the operation for the call request is done, and then transmits the generated notification information to a management server computer 130 through a public voice network or a network 160 such as the Internet and also calls a telephone set 140 at a predetermined calling destination, or transmits the generated notification information to the management server computer 130 through the network 160 if the telephone set 140 at the predetermined calling destination is called, but a call by the calling is not started and the calling is interrupted. Consequently, it can be securely guided that there is a user's request to talk to an operator directly, namely, calling.

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a call management system for an elevator capable of intercom calling, a remote monitoring support device, and an elevator.

In general, elevator baskets include users inside the basket and operators outside the basket (for example, a maintenance company located outside the building where the elevator is installed), such as in an emergency. An intercom is provided so that you can make a call. This intercom is connected to the maintenance management company according to the needs of the user in the basket, for example, when the emergency call button is operated, and realizes a call between the user and the operator of the maintenance management company.

As a related technique, conventionally, for example, when the emergency call button provided in the elevator basket is operated, the intercom and maintenance can be performed so that the user in the basket and the operator of the maintenance management company can talk with each other. There was a technique for connecting to a management company via a telephone line and recording the voice of an intercom (see, for example, Patent Document 1 below).

In addition, as a related technique, conventionally, for example, when an elevator user is trapped in a basket, the operation mode is set to a manual mode by remote control by a maintenance company or the like, and a predetermined landing is operated by the trapped user. Technology that enables low-speed operation (for example, see Patent Document 2 below) and bidirectional transmission by automatically transmitting the image and sound in the basket to the monitoring center side when an abnormality occurs in the elevator. (For example, see Patent Document 3 below).

Japanese Unexamined Patent Publication No. 2000-26036 Japanese Unexamined Patent Publication No. 6-298462 Japanese Unexamined Patent Publication No. 7-257842

However, in the conventional technique described in the above-mentioned Patent Document 1 and the like, the maintenance company side only operates the emergency call button and the telephone of the maintenance management company side is called by the operation. You can understand that there is a call request. For this reason, in a situation where the telephone line of the maintenance management company is saturated, such as when all the telephones of the maintenance management company are busy, the maintenance management company side requests a call by another user. I can't figure out that there is. If it takes a long time for the telephone line to be connected, there is a problem that the start of a call between another user and the operator is delayed by that amount, which increases the anxiety of the user.

Further, the conventional technique described in Patent Document 2 described above requires remote control by a maintenance company in order to switch to a manual mode in which a user can operate. For this reason, when the operator supports another intercom call, there is a problem that the start of the call with the operator or the operation of switching to the manual mode is delayed by that amount, which increases the anxiety of the user. .. Further, the conventional technique described in Patent Document 3 described above has a problem that it is necessary to install a camera for photographing the inside of the basket in addition to the terminal device of the intercom, and it is troublesome to maintain the equipment that can be operated. there were.

An object of the present invention is to provide an elevator call management system, a remote monitoring support device, and an elevator that can improve the reliability of an elevator in order to solve the problems caused by the above-mentioned prior art.

In order to solve the above-mentioned problems and achieve the object, in the telephone call management system of the elevator according to the present invention, a control board of the elevator or a remote monitoring support device for communicating with the control board is provided in the basket of the elevator. When the call request of the interphone is operated, a call request notification including the identification information of the elevator for which the call request is operated is generated, the generated call request notification is transmitted to the management server computer, and the call request is made. After sending the notification to the management server computer, a call is made to the telephone of the predetermined call destination, and when the management server computer receives the call request notification, the notification process based on the call request notification is performed. , Characterized by that.

Further, the remote monitoring support device according to the present invention is provided in the elevator, is connected to the intercom provided in the basket of the elevator, and is managed to remotely monitor the operation of the elevator provided in the remote place of the elevator. A remote monitoring support device that communicates with a server computer via a public voice network or the Internet. When it detects that a call request for the intercom has been operated and detects the operation of the call request, the call is made. Notification information including the identification information of the elevator on which the request is operated is generated, and the generated notification information is transmitted to the management server computer via the public voice network or the Internet, and the public voice network or the Internet. It is characterized in that a call is made to a telephone of a predetermined call destination via.
Further, the remote monitoring support device according to the present invention is provided in the elevator, is connected to the intercom provided in the basket of the elevator, and is managed to remotely monitor the operation of the elevator provided in the remote location of the elevator. A remote monitoring support device that communicates with a server computer via a public voice network or the Internet. When it detects that a call request operation for the intercom has been performed and detects the operation of the call request, the call is made. Generates notification information including the identification information of the elevator for which the request is operated, makes a call to the telephone of the predetermined call destination via the public voice network or the Internet, and the call by the call is started. It is characterized in that, when the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.

Further, the elevator according to the present invention includes an intercom provided in a basket, a management server computer connected to the intercom, and a management server computer provided at a remote location of the elevator to remotely monitor the operation of the elevator, and a public voice network or the Internet. The remote monitoring support device is provided with a remote monitoring support device that communicates via the Internet, and when the remote monitoring support device detects that the call request of the intercom has been operated and detects the operation of the call request, the call is made. Notification information including the identification information of the elevator on which the request is operated is generated, and the generated notification information is transmitted to the management server computer via the public voice network or the Internet, and the public voice network or the Internet. It is characterized in that a call is made to a telephone of a predetermined call destination via.
Further, the elevator according to the present invention includes an intercom provided in a basket, a management server computer connected to the intercom, and a management server computer provided at a remote location of the elevator to remotely monitor the operation of the elevator, and a public voice network or the Internet. The remote monitoring support device is provided with a remote monitoring support device that communicates via the above, and when the remote monitoring support device detects that the call request of the intercom has been operated and detects the operation of the call request, the call is made. Generates notification information including the identification information of the elevator for which the request is operated, makes a call to the telephone of the predetermined call destination via the public voice network or the Internet, and the call by the call is started. It is characterized in that, when the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.

Further, the elevator according to the present invention includes an intercom provided in a basket, a management server computer connected to the intercom, and a management server computer provided at a remote location of the elevator to remotely monitor the operation of the elevator, and a public voice network or the Internet. A control board that communicates via the Internet is provided, and when the control board detects that a call request operation of the intercom has been performed and detects an operation of the call request, the operation of the call request is performed. Notification information including the identification information of the elevator is generated, and the generated notification information is transmitted to the management server computer via the public voice network or the Internet, and is predetermined via the public voice network or the Internet. It is characterized by making a call to the telephone of the call destination.
Further, the elevator according to the present invention includes an intercom provided in a basket, a management server computer connected to the intercom, and a management server computer provided at a remote location of the elevator to remotely monitor the operation of the elevator, and a public voice network or the Internet. The control board comprises a control board that communicates via the above, and when the control board detects that the call request of the intercom has been operated and detects the operation of the call request, the operation of the call request is performed. Notification information including the identification information of the elevator is generated, a call is made to a telephone of a predetermined call destination via the public voice network or the Internet, and the call by the call is not started. When the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.

According to the elevator call management system, the remote monitoring support device, and the elevator according to the present invention, there is an effect that the reliability of the elevator can be improved.

It is explanatory drawing which shows the system structure of the remote monitoring system of embodiment which concerns on this invention. It is explanatory drawing which shows the hardware configuration of each part constituting the remote monitoring system of embodiment which concerns on this invention. It is a block diagram which shows the functional structure of each part constituting the remote monitoring system of embodiment which concerns on this invention. It is a flowchart which shows the processing procedure of the remote monitoring support device in the remote monitoring system of the embodiment which concerns on this invention. It is a flowchart (the 1) which shows the processing procedure of the management server computer in the remote monitoring system of embodiment which concerns on this invention. It is a flowchart (No. 2) which shows the processing procedure of the management server computer in the remote monitoring system of embodiment which concerns on this invention.

Hereinafter, preferred embodiments of the elevator call management system according to the present invention will be described in detail with reference to the accompanying drawings.

(System configuration of remote monitoring system)
First, a system configuration of an elevator remote monitoring system that realizes the elevator call management system according to the embodiment of the present invention will be described. FIG. 1 is an explanatory diagram showing a system configuration of a remote monitoring system according to an embodiment of the present invention.

In FIG. 1, the remote monitoring system 100 according to the embodiment of the present invention is composed of, for example, a control board (control device) 110, a remote monitoring support device 120, a management server computer 130, and a telephone 140. Can be done. The remote monitoring system 100 monitors the operation of the elevator 101 by using the management server computer 130 installed at a remote location of the elevator 101. The management server computer 130 monitors the operation of the elevator 101 via the remote monitoring support device 120.

The management server computer 130 is installed in a remote place away from the place where the elevator 101 to be monitored is installed, which is different from the place where the elevator 101 to be monitored is installed. Specifically, the management server computer 130 can be installed in, for example, a maintenance management company 150 that is in charge of maintenance management of the elevator 101.

The telephone 140 is installed, for example, in the maintenance management company 150 in which the management server computer 130 is installed. By installing the management server computer 130 and the telephone 140 in the maintenance management company 150, a person in the basket 102 of the elevator 101 and the operator of the maintenance management company 150 can directly talk to each other.

The elevator 101 is installed in a multi-story building or the like, and is equipped with a basket 102 for carrying people and goods. One basket 102 is provided for each elevator 101. The basket 102 is provided in a hoistway (not shown) that penetrates each floor in the building along the vertical direction. The elevator 101 can be realized by, for example, a rope type (traction type) elevator.

The elevator 101 that can be monitored by the remote monitoring system 100 according to the embodiment of the present invention is not limited to the rope type elevator. In the remote monitoring system 100 of the embodiment according to the present invention, for example, the hydraulic elevator 101 may be monitored in place of the rope type elevator 101 or in addition to the rope type elevator 101.

The basket 102 is provided with an operation panel 102a provided with an operation button including a destination floor button, a door open / close button, and a display for displaying the floor on which the basket 102 is located. The operation panel 102a provided in the basket 102 includes a control board for the operation panel 102a, and is connected to the control board 110 via the control board for the operation panel 102a.

Further, the basket 102 is provided with an intercom terminal device 102b. The terminal device 102b of the intercom includes an emergency call button 102c, a microphone, and a speaker (all of which are not shown). The terminal device 102b of the intercom is connected to the remote monitoring support device 120.

The above-mentioned operation button includes an emergency call button 102c that is operated at the time of a call with an external manager or operator of the basket 102. When the emergency call button 102c is operated, the control board for the operation panel 102a outputs a signal (call signal) indicating that the emergency call button 102c is operated to the outside of the terminal device 102b of the intercom (this embodiment). Is output to the remote monitoring support device 120).

In this embodiment, the operation of the call request according to the present invention can be realized by operating the emergency call button 102c. As a result, the remote monitoring system 100 can make a call to a predetermined call destination when the call request of the intercom provided in the basket 102 of the elevator 101 is operated.

The hoistway is provided with a drive mechanism 104 involved in the raising and lowering operation of the basket 102. The drive mechanism 104 can be provided, for example, at the upper part of the hoistway. The drive mechanism 104 includes a hoist, a pulley, a rope 104a, a counterweight 104b, and the like. The drive mechanism 104 further includes an electromagnetic brake, a speed governor, and the like (both are not shown).

Since the drive mechanism 104 can be easily realized by using a known technique, the description thereof will be omitted. The drive mechanism 104 is not limited to the one provided at the upper part of the hoistway. The drive mechanism 104 may be provided at the bottom (pit) of the hoistway, for example, in the case of the hydraulic elevator 101.

The basket 102 is connected to one end of the rope 104a, and the counterweight 104b is connected to the other end of the rope 104a. In the rope type elevator 101, the hoisting machine is driven in a state where the rope 104a having a basket 102 and a counterweight 104b connected to both ends is suspended on the pulley and the hoisting machine, and is between the rope 104a and the hoisting machine. The basket 102 is moved up and down by using the frictional force (traction) of. The hoistway is provided with a guide rail (not shown) that guides the elevating position of the basket 102.

Doors 105a and 102d are provided at positions (landings) 105 and baskets 102 corresponding to each floor in the hoistway, respectively. The basket 102 is provided with a motor (not shown) for opening and closing the door 102d provided in the basket 102 and the door 105a provided in the landing 105. The motor for opening and closing the doors 105a and 102d is connected to the control board 110.

The control board 110 outputs, for example, a travel start signal when the basket 102 starts traveling. The control board 110 outputs, for example, a travel stop signal when the traveling basket 102 stops traveling. The travel start signal can be realized, for example, by a dedicated signal for notifying that the basket 102 has started traveling. Alternatively, the travel start signal and the travel stop signal may be realized by, for example, a drive signal output to the hoist.

The door 105a provided at the landing 105 is locked by a device called an interlock or the like. When the motor is driven while the elevator 101 has arrived at the stop floor, the drive mechanism portion of the door 102d provided in the basket 102 and the interlock are engaged with each other to release the lock by the interlock, and the door 102d provided in the basket 102 is released. And the door 105a provided at the landing 105 opens and closes in conjunction with each other. As a result, the door 105a provided at the landing 105 is closed when the basket 102 is not stopped at the stop position on each floor.

The elevator 101 includes a door opening / closing sensor (not shown) that detects the opening / closing of the doors 102d and 105a. The output of the door open / close sensor changes depending on whether the doors 102d and 105a are in the open state or the closed state. The door open / close sensor can be realized by, for example, a micro switch or a photoelectric sensor. The door open / close sensor is connected to the control board 110 via wiring, and the signal output from the door open / close sensor is input to the control board 110 via the wiring.

Each landing 105 is provided with an operation panel 105b provided with a landing call button (not shown) and a display for displaying the floor on which the basket 102 is located. The operation panel 105b provided in each landing 105 is provided with a control board for the operation panel 105b, and is connected to the control board 110 via the control board for the operation panel 105b.

The remote monitoring support device 120 can be attached to, for example, a housing accommodating a control board 110 of an elevator 101, a hoistway wall, or the like. The remote monitoring support device 120 includes a main control board 121 and a communication board 122. The main control board 121 is connected to the control board 110. Further, the main control board 121 is connected to the communication board 122. Specifically, the communication board 122 can be realized by, for example, a PHS (Personal Handy-phone System) board.

The communication board 122 is connected to a network 160 such as an intercom terminal device 102b and a public voice network. Public voice networks include fixed telephone networks (public switched telephone networks) and mobile telephone networks. The public voice network is composed of a plurality of exchanges (not shown), such as a subscriber line exchange for accommodating telephone lines, a relay exchange for bundling subscriber line exchanges, and a barrier exchange for connecting to the telephone networks of other operators. .. Since the public voice network is a known technique, the description thereof will be omitted.

The communication board 122 realized by a PHS board or the like can be used not only for voice communication but also for data communication. In this embodiment, the main control board 121 in the remote monitoring support device 120 is connected to the management server computer 130 via a network 160 such as the Internet connected by the communication board 122. By connecting the main control board 121 and the management server computer 130 via the Internet in addition to (or instead of) a public voice network such as a telephone line, the situation of the elevator 101 can be grasped by puncturing the telephone line in an emergency. Can be prevented from being delayed and a prompt response can be taken.

Since the installation location of the elevator 101 is fixed, the quality of communication can be ensured even when communicating using PHS, and it is possible to make a call or communication with stable quality. Then, in the remote monitoring system 100, by performing communication using PHS, it is possible to ensure the quality of communication and suppress the cost of communication.

The management server computer 130 can be realized by, for example, a computer device including a CPU, a storage medium such as a ROM, RAM, or HD, and an interface with an external device (all of which is not shown). Specifically, the management server computer 130 can be realized by a computer device such as a personal computer.

The storage medium of the management server computer 130 includes, for example, a database (not shown) that stores the identification information of the elevator 101 and the property information of the elevator 101 identified by the identification information in association with each other. Property information can be realized, for example, by information such as the installation location, name, or management number of the elevator 101.

The installation location of the elevator 101 is indicated as, for example, "○○ prefecture XX city △△ building", "○○ prefecture XX city △ chome ○ address". The name of the elevator 101 can be arbitrarily set by the maintenance management company 150, such as "○○ prefecture XX city △△ building No. 1 elevator", "shopping center ○○ △△ store", and the like. Similarly, the management number can be arbitrarily set by the maintenance management company 150. The interface with the external device includes an interface for performing information communication with an external device such as the remote monitoring support device 120, and a board for voice communication for performing voice communication with the terminal device 102b of the intercom.

An operation terminal device 131 may be connected to the management server computer 130. The management server computer 130 and the terminal device 131 for operation may be installed in the same place or may be installed in different places. The terminal device 131 for operation may be one unit or a plurality of units. Specifically, the terminal device 131 for operation can be realized by, for example, a computer device such as an input device 131a such as a keyboard or a mouse, or a personal computer provided with a display 131b or the like. Further, a printer (not shown) for outputting a report or the like describing the state of the elevator 101 may be connected to the management server computer 130 or the terminal device 131 for operation.

In addition to the management server computer 130 and the telephone 140, the maintenance management company 150 can install a PBX (Private Branch eXchange, see reference numeral 205 in FIG. 2). The telephone 140 is connected to the public voice network via the PBX. In the remote monitoring system 100, the telephone 140 may be directly connected to the public voice network without providing the PBX.

(Hardware configuration of remote monitoring system 100)
Next, the hardware configuration of each part constituting the remote monitoring system 100 according to the embodiment of the present invention will be described. FIG. 2 is an explanatory diagram showing a hardware configuration of each part constituting the remote monitoring system 100 according to the embodiment of the present invention.

In FIG. 2, the control board 110 controls the operation operation of the elevator 101 by driving and controlling each part constituting the elevator 101. The control board 110 outputs a control signal to each part of the elevator 101, and controls the operation of the elevator 101 based on the signal output from each part.

Each time the control board for the operation panel 102a described above receives an input operation for an operation button by a user of the elevator 101 or the like, a call signal corresponding to the input operation is generated, and the generated call signal is output to the control board 110. do. The control board 110 controls the operation of the elevator 101 by outputting a control signal for driving and controlling the drive mechanism 104, for example, based on a call signal output from the control board for the operation panel 102a.

Specifically, the control board 110 generates a control signal for the hoisting machine based on a call signal output from the control board for the operation panel 102a, and hoists the generated control signal. Output to the machine. As a result, the hoisting machine is rotationally driven in the direction of raising or lowering the basket 102. The hoisting machine is controlled by using, for example, an inverter, and is driven and controlled by the control board 110 so as to stop the rotation on the floor where the basket 102 is stopped.

Each time the control board 110 outputs a control signal to the hoist, the control board 110 acquires the rotation speed of the hoist and each motor operated according to the control signal. The rotation speed of the hoist and each motor can be obtained by using, for example, an encoder. As a result, the control board 110 can determine whether or not the hoisting machine has operated normally according to the control signal output to the hoisting machine.

Specifically, the control board 110 is used for control, for example, to operate the brake so as to stop the basket 102 on a predetermined floor based on a call signal output from the control board for the operation panel 102a. A signal is generated and the generated control signal is output to the brake. The brake operates so as to stop the raising / lowering operation of the basket 102 and stop the basket 102 on a predetermined floor according to the control signal output from the control board 110. As a result, the basket 102 can be stopped on a predetermined floor.

Each time the control board 110 outputs a control signal to the brake, the control board 110 acquires an output signal from the brake sensor whose output changes according to the operation of the brake. The brake sensor can be realized by, for example, a micro switch, a photoelectric sensor, or the like. As a result, the control board 110 can determine whether or not the brake has normally operated according to the control signal output to the brake.

Specifically, the control board 110 controls to open and close the doors 102d and 105a on the floor where the basket 102 is stopped by the brake, for example, based on the call signal output from the control board for the operation panel 102a. The generated control signal is output to the motor that opens and closes the door 102d of the basket 102 and the door 105a of the landing 105. As a result, the doors 102d and 105a can be opened and closed on the floor where the basket 102 is stopped. As described above, the motor that opens and closes the door 105a is locked by a device called an interlock or the like, and therefore does not operate if the door 105a is not completely closed.

The control board 110 acquires an output signal from the door open / close sensor every time a control signal is output to the motor for opening / closing the doors 102d and 105a. Thereby, the control board 110 can determine whether or not the doors 102d and 105a have normally operated according to the control signal output to the motor that opens and closes the corresponding doors 102d and 105a.

Further, the control board 110 outputs, for example, a control signal including a floor signal indicating the floor on which the basket 102 is located to the control board for the operation panel 102a. The floor on which the basket 102 is located can be specified, for example, based on an output signal from a sensor (not shown) provided for each floor in the hoistway. When the control board for the operation panel 102a receives a control signal including a floor signal, the control board controls the display based on the received control signal, and controls the display on the floor where the basket 102 is located and the moving direction (ascending). (Whether it is descending) etc.) is displayed.

The control board 110 outputs a control signal including a floor signal to the control board for the operation panel 102a and the control board for the operation panel 105b every time the position of the basket 102 is switched, for example. Alternatively, the control board 110 periodically outputs a control signal including a floor signal to the control board for the operation panel 102a and the control board for the operation panel 105b regardless of the position of the basket 102, for example. It may be something to do.

Similar to the control board for the operation panel 102a, the control board for the operation panel 105b generates a call signal corresponding to the input operation each time the input operation for the landing call button by the user of the elevator 101 or the like is received. The generated call signal is output to the control board 110. When the call signal was output from the control board for the operation panel 105b, the control board 110 was output from the control board for the operation panel 105b in the same manner as when the signal was output from the control board for the operation panel 102a. The operation of the elevator 101 is controlled by generating various control signals based on the signals and outputting the generated control signals to the corresponding parts.

Each time the basket 102 is moved up and down in response to a signal output from the operation panel 102a and the operation panel 105b, the control board 110 outputs an activation signal indicating that each part has been activated in order to raise and lower the basket 102. .. For example, when the control board 110 moves from the first floor to the second floor, the control board 110 outputs a start signal once. Further, for example, when the control board 110 moves from the first floor to the fifth floor without stopping in the middle, the control board 110 outputs a start signal once. Further, for example, when the control board 110 moves from the first floor to the fifth floor after stopping at the third floor on the way (opening / closing the door), the control board 110 outputs a start signal twice.

The control board 110 may calculate the traveling distance and traveling time of the basket 102 each time the basket 102 is moved up and down. The mileage of the basket 102 can be calculated, for example, based on the number of activations. Further, the traveling time of the basket 102 can be calculated based on, for example, the above-mentioned floor signal. Specifically, for example, when a call operation is received from the operation panel 105b of the platform 105 on the 4th floor while the basket 102 is on the 1st floor, the basket 102 moves on the 3rd floor from the 1st floor to the 4th floor. do.

The control board 110 includes a memory (not shown), and stores the number of times the activation signal is output, that is, the number of activations, in the memory each time the activation signal is output. The control board 110 may store in the memory the history of the operation operation of each part driven during the raising / lowering operation of the basket 102 and the opening / closing operation of the doors 105a and 102d in place of the number of activations or in addition to the number of activations. Specifically, the control board 110 relates to, for example, the number of activations, the mileage of the basket 102, the traveling time of the basket 102, the number of operations of various relays operated during the raising / lowering operation of the basket 102 and the opening / closing operations of the doors 105a and 102d. The information may be stored in the memory as a history of operation operations.

Further, the control board 110 determines whether the doors 102d and 105a are in the open state or the closed state based on the output value of the door open / close sensor. The control board 110 outputs a control signal for opening and closing the doors 102d and 105a based on the control signal for opening and closing the doors 102d and 105a and the output value of the door open / close sensor. , It can be determined whether or not the doors 102d and 105a are actually opened and closed.

Further, when the operation mode of the elevator 101 changes, the control board 110 outputs a signal (signal for issuing a warning) indicating that the operation mode has been switched. Specifically, the control board 110 externally informs that, for example, when the operation mode of the elevator 101 is switched from the normal operation mode to an operation mode other than the normal operation mode, the operation mode is switched. Outputs (issues) a signal to notify (signal for alarm) or a signal to notify the operation mode after switching (operation mode other than the normal operation mode) (signal for alarm). ..

Further, specifically, the control board 110 indicates that, for example, when the operation mode of the elevator 101 is switched from an operation mode other than the normal operation mode to the normal operation mode, the operation mode is switched. It outputs (issues) a signal to notify the outside (signal for alarm) or a signal to notify the operation mode (normal operation mode) after switching (signal for alarm).

Further, when the elevator 101 detects a failure, the control board 110 outputs (issues) a signal (signal for issuing a report) notifying the occurrence of the failure. Specifically, although the control board 110 outputs, for example, a control signal for opening / closing the doors 105a and 102d, the corresponding doors 105a and 102d do not operate based on the output value of the door opening / closing sensor. When this is detected, a signal (a signal for issuing an alarm) notifying that a failure has occurred in the corresponding doors 105a and 102d in the elevator 101 is output.

The control board 110 can output (report) a signal for alarm to the outside of the control board 110, for example, via a wiring connecting the control board 110 and an external device. More specifically, in the control board 110, for example, the wiring connecting the control board 110 and the external device sends a signal for alarm to the outside of the control board 110 via a contact connected to the control board 110. Can be output (reported) to.

The control board 110 may output a signal for issuing an alarm to the outside of the control board 110, for example, via a terminal provided on the control board 110. Specifically, the control board 110 can output a signal for issuing an alarm to the outside of the control board 110, for example, via a communication terminal that communicates with an external device of the elevator 101. .. Alternatively, specifically, the board 110 is provided on the control board 110, for example, via a terminal (hereinafter referred to as “maintenance / inspection terminal”) to which a terminal device for diagnosis can be connected to the control board 110. Then, the alarm signal may be output to the outside of the control board 110.

When the emergency call button 102c is operated, the terminal device 102b of the intercom outputs a call signal indicating that the operation has been performed to the remote monitoring support device 120. The call signal is input to the relay board 201 included in the main control board 121. The call signal may be directly input to the communication board 122 in addition to the relay board 201 or instead of the relay board 201. As a result, even if the monitoring control board 202 included in the main control board 121 does not operate for some reason, voice communication (call) can be performed between the terminal device 102b of the intercom and the telephone 140.

The terminal device 102b of the intercom outputs the audio signal input to the microphone to the remote monitoring support device 120 in a state where the connection with the telephone 140 is established via the remote monitoring support device 120 (communication board 122). .. Further, the terminal device 102b of the intercom transmits the audio signal output from the remote monitoring support device 120 to the speaker in a state where the connection with the telephone 140 is established via the remote monitoring support device 120 (communication board 122). Output via. As a result, the user in the basket 102 can have a direct conversation (direct talk) with the operator of the telephone 140 in the maintenance management company 150 via the terminal device 102b of the intercom.

The main control board 121 included in the remote monitoring support device 120 can be configured by, for example, a memory 203 and a communication I / F (interface) 204 in addition to the relay board 201 and the monitoring control board 202 described above. The remote monitoring support device 120 transmits various signals such as signals (control signals), alarm signals, and call signals output from the control board 110 to each part of the elevator 101 via the relay board 201. To get.

The relay board 201 analyzes the signal that has received the input, and outputs the analysis result to the monitoring control board 202 included in the main control board 121. The various signals output from the control board 110 differ depending on the model of the elevator 101 and the like. At the time of analysis, the relay board 201 converts various signals output from the control board 110 into a format that can be processed by the monitoring control board 202. The relay board 201 analyzes the signal that has received the input and converts it into a format that can be processed by the monitoring control board 202. This makes it possible to remotely monitor the elevator 101 regardless of the model of the elevator 101.

The monitoring control board 202 stores the analysis result output from the relay board 201 in the memory 203. The monitoring control board 202 may directly store the signal received by the relay board 201 in the memory 203 without analysis. The memory 203 can be realized by a non-volatile storage medium that retains the stored information even when the power supply is cut off. Specifically, the memory 203 can be realized by, for example, a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), an EPROM (Erasable Programmable Read Only Memory), or the like.

The monitoring control board 202 generates notification information based on the analysis result output from the relay board 201. The remote monitoring support device 120 outputs the notification information generated by the monitoring control board 202 to the communication board 122 via the communication I / F 204. The communication board 122 transmits the notification information output from the monitoring control board 202 to the management server computer 130.

Specifically, the monitoring control board 202 generates notification information for notifying the outside that the operation mode has been switched and notification information for notifying the occurrence of a failure when the input of the alarm signal is received. do. The notification information in this case includes information on the state of the elevator 101, identification information of the elevator 101 that is the transmission source of the notification information, and the like.

Information on the state of the elevator 101 includes, for example, the elevating direction of the basket 102, the floor to which the basket 102 is moved, whether or not the basket 102 is stopped on the floor to which the basket 102 is moved, and the motors for opening and closing the doors 105a and 102d. Contains information indicating the presence or absence of the operation of. Further, the information regarding the state of the elevator 101 may include, for example, information indicating the floor on which the basket 102 is currently located, whether or not various safety devices are activated, and the like. Further, the information regarding the state of the elevator 101 may include, for example, information indicating an operation mode.

The identification information of the elevator 101 may be, for example, the serial number of the elevator 101, the number set based on the installation location (address, etc.) of the elevator 101, or the elevator 101. The number may be arbitrarily set by a worker performing maintenance and inspection. The identification information of the elevator 101 can be configured by combining characters such as numbers and alphabets having a predetermined number of digits.

The remote monitoring support device 120 can acquire various signals such as a control signal, an alarm signal, and a ringing signal by the following various methods. Specifically, the remote monitoring support device 120 connects, for example, a relay provided on the control board 110 and a relay board 201, and outputs (output state) according to a control signal output from the control board 110. The output from the relay that changes is acquired on the main control board 121. In this case, the remote monitoring support device 120 can acquire the control signal output from the control board 110 from the relay via the relay board 201 on the main control board 121.

The relay is provided corresponding to each part to be controlled by the control board 110, and the output state changes (for example, ON / OFF) according to the state of each part included in the elevator 101. As the relay, for example, an electromagnetic relay that opens and closes by physically moving the contacts by an electromagnet can be used. The contact of the electromagnetic relay may be, for example, a make contact (the contact closes when a current is passed) or a break contact (the contact opens when a current is passed). Further, the contact of the electromagnetic relay may be, for example, a transfer contact (switching a plurality of contacts by passing a current) or a ratchet contact (switching the opening and closing of the contact each time a current is passed). Further, as the relay, for example, a solid state relay or a program relay may be used.

The remote monitoring support device 120 may be connected to, for example, a wiring connected to a relay, and the output from the wiring may be acquired on the main control board 121. Also in this case, the remote monitoring support device 120 acquires the control signal output from the control board 110 from the relay (wiring connected to the relay) on the main control board 121 via the relay board 201. Can be done.

Specifically, the remote monitoring support device 120 includes, for example, a control board 110 and a main control board 121 (relay board) on a foot (wiring connecting the control board 110 and the relay) that supports the relay with respect to the control board 110. A contact with 201) can be provided and connected to the control board 110 via the contact. The contact can be provided on a foot for a signal input from the control board 110 to the relay (wiring connecting the control board 110 and the relay). This contact may be provided on a foot for a signal output from the relay to the control board 110 (wiring connecting the control board 110 and the relay). As a result, the output from the relay whose output (output state) changes according to the control signal output from the control board 110 is acquired via the contact, and the main control board is obtained from the contact via the relay board 201. It can be obtained at 121.

Further, the remote monitoring support device 120 includes a control signal (hereinafter, appropriately referred to as “downstream signal”) output from the control board 110 to each part of the elevator 101, and each part of the elevator 101 according to the down signal. A signal output from the control board 110 and input to the control board 110 (hereinafter, appropriately referred to as an “upstream signal”) may be acquired.

In this case, specifically, the remote monitoring support device 120 is, for example, a foot of an IC chip provided on the control board 110 corresponding to each part of the elevator 101 (wiring connecting the control board 110 and the IC chip). A contact point between the control board 110 and the main control board 121 (relay board 201) is provided, and the contact board 110 is connected to the control board 110 via the contact point. In this case, the contact may be provided on the foot for signals input from the control board 110 to the IC chip (wiring connecting the control board 110 and the IC chip), and for signals output from the IC chip to the control board 110. It may be provided on the foot (wiring connecting the control board 110 and the IC chip). As a result, the remote monitoring support device 120 can acquire the downlink signal and the uplink signal via the contact, and can acquire the downlink signal and the uplink signal from the contact on the main control board 121 via the relay board 201.

The control board 110 is provided with LEDs that turn on and off in conjunction with the operation of each part of the elevator 101 so that an operator or the like can visually check the operating state of each part of the elevator 101. In some cases. In this case, the remote monitoring support device 120 includes, for example, a photoelectric sensor (not shown) whose output changes according to the on / off of the LED, and the photoelectric sensor and the relay board 201 are connected to each other to connect the photoelectric sensor to the relay board 201. By acquiring the output value of the photoelectric sensor on the main control board 121 via the above, the control signal output from the control board 110 may be acquired.

Further, in the main control board 121 (relay board 201) in the remote monitoring support device 120, for example, the wiring connecting the control board 110 and each part to be the output destination of the control signal is connected to the control board 110 (contact point). Can be connected to the terminal). As a result, the remote monitoring support device 120 can acquire a control signal from the contact point (terminal) with the wiring on the control board 110 via the relay board 201. The contact (terminal) in this case is not limited to the one provided on the control board 110, and the remote monitoring support device is in the middle of the wiring connecting the control board 110 and each part to be the output destination of the control signal. It may be connected to the relay board 201 in 120.

Alternatively, the main control board 121 (relay board 201) in the remote monitoring support device 120 is a wiring that branches the wiring that connects the control board 110 and each part that is the output destination of the control signal from the control board 110. It may be connected to a branch line). At the branch position between the wiring (signal line) 111a connecting each part of the elevator 101 and the control board 110 and the branch line, a branch connector for branching the control signal output from the control board 110 in two directions is provided. You may. As a result, the remote monitoring support device 120 can be easily connected to the control board 110 via the branch connector.

Specifically, for example, it is attached to the wiring 111a connecting each part (for example, the drive mechanism 104) to which the control signal is output from the control board 110 and the control board 110, and is transmitted by the wiring 111a. A board 123a for acquiring various signals may be provided, and the board 123a and the main control board 121 (relay board 201) may be connected via wiring 200. Thereby, for example, the drive mechanism 104 and the main control board 121 of the remote monitoring support device 120 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the drive mechanism 104 and the control board 110.

Specifically, for example, a board 123b attached to a signal line 111b connecting the operation panel 105b of the landing 105 and the control board 110 to acquire various signals transmitted by the signal line 111b is provided. The board 123b and the main control board 121 (relay board 201) may be connected via the wiring 200. As a result, the main control board 121 of the remote monitoring support device 120 and the operation panel 105b of the landing 105 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the control board 110 and the operation panel 105b of the landing 105.

Specifically, for example, a substrate 123c attached to a signal line 111c connecting the operation panel 102a of the basket 102 and the control board 110 to acquire various signals transmitted by the signal line 111c is provided. The board 123c and the main control board 121 (relay board 201) may be connected via the wiring 200. As a result, the main control board 121 of the remote monitoring support device 120 and the operation panel 102a of the basket 102 can be connected. By connecting in this way, the remote monitoring support device 120 can acquire a downlink signal or an uplink signal between the control board 110 and the operation panel 102a of the basket 102.

Specifically, the monitoring control board 202 generates, for example, a call request notification notifying that the emergency call button 102c has been operated as notification information when the input of the ringing signal is received. The call request notification is generated every time the emergency call button 102c is operated in the basket 102, for example. The notification information in this case includes identification information of the elevator 101 that is the transmission source of the notification information, information indicating that the emergency call button 102c has been operated in the elevator 101, and the like. Also in this case, the remote monitoring support device 120 transmits the notification information generated by the monitoring control board 202 to the management server computer 130 via the communication I / F 204 and the communication board 122.

Further, when the remote monitoring support device 120 receives the input of the ringing signal output from the terminal device 102b of the intercom, the remote monitoring support device 120 sends a ringing signal for a call to the telephone 140 via the public voice network or PBX205. do. Specifically, first, a ringing signal for a call is transmitted to a caller-side exchange to which the communication board 122 can be connected. The caller-side exchange sends a ringing signal for a call to the telephone 140 via the called-side exchange connected to the telephone 140. As a result, the telephone 140 is called, and the telephone line is connected between the terminal device 102b of the intercom and the telephone 140 by the operation of the operator of the telephone 140 in response to the call, and voice communication (call) is performed. Can be done.

Specifically, the monitoring control board 202 provides notification information when, for example, the call line with the telephone 140, which is a predetermined call destination in the call corresponding to the operation of the emergency call button 102c, is disconnected. , Generates a call end notification to notify that the call with the telephone 140 has ended. The notification information in this case includes identification information of the elevator 101 that is the transmission source of the notification information, information indicating that the call with the telephone 140 has ended in the elevator 101, and the like. Also in this case, the remote monitoring support device 120 transmits the notification information generated by the monitoring control board 202 to the management server computer 130 via the communication I / F 204 and the communication board 122.

In the remote monitoring system 100, it is common that a call is started by calling the telephone 140 of the maintenance company 150 from the user side of the elevator 101, and the operation of disconnecting the call to the basket 102. Since it is common that an operation unit or the like for receiving a call is not provided, the call between the terminal device 102b of the intercom and the telephone 140 is often disconnected by the operator of the maintenance management company 150, which is the called party. When the called party ends the call first, a call end signal is output to the called party's exchange, and in response to the call end signal, the called party's exchange is notified that the called party has ended the call first. Then, the exchange on the calling side disconnects the connected telephone line within a predetermined time (about several seconds) after receiving the notification that the called side has terminated the call first. The monitoring control board 202 generates a call end notification when it detects that the call line has been disconnected.

Further, the remote monitoring support device 120 outputs various operation command signals to the control board 110 via the relay board 201 controlled by the monitoring control board 202 on the main control board 121. The remote monitoring support device 120 outputs an operation command signal when driving and controlling each part of the elevator 101 via the control board 110.

The operation command signal is, for example, the same signal as the signal output from the operation panel 102a or the operation panel 105b when the operation panel 102a or the operation panel 105b receives an input operation for instructing the movement to a predetermined floor. It can be realized by (call signal, etc.). Specifically, the operation command signal is, for example, moving the basket 102 of the elevator 101 to a predetermined floor, stopping the moved basket 102 on the corresponding floor, or stopping the basket 102 on the stopped floor. Includes signals to open and close the door 102d and the door 105a of the landing 105.

When the control board 110 receives the operation command signal output from the main control board 121, the control board 110 generates the various control signals described above based on the received operation command signal, and the generated various control signals are used as an elevator. It is output to each part provided in 101. The main control board 121 transmits various operation command signals output from the monitoring control board 202 via the relay board 201 to the control board 110 via, for example, maintenance and inspection terminals (not shown) provided in the elevator 101. Enter in.

Terminals for maintenance and inspection are provided on the control board 110. Alternatively, the maintenance and inspection terminal may be electrically connected to the input terminal of the control board 110 and may be separate from the control board 110. The terminal for maintenance and inspection is provided, for example, for connecting a terminal device (terminal for maintenance diagnosis) used for the maintenance and inspection work when the worker performs the maintenance and inspection work at the site where the elevator 101 is installed. .. The terminal for maintenance and inspection is not limited to the elevator 101 installed for the purpose of remote monitoring, and a wide variety of elevators 101 are generally provided regardless of whether they are new or old.

When the relay board 201 and the control board 110 are connected via the maintenance / inspection terminal, the remote monitoring support device 120 is a connection terminal (not shown) that is disconnectedly connected to the maintenance / inspection terminal. May be provided. In such a remote monitoring support device 120, for example, the connection terminal and the terminal for maintenance and inspection can be connected by inserting and fitting the connection terminal into the terminal for maintenance and inspection.

Further, the remote monitoring support device 120 receives various instruction signals transmitted from the management server computer 130 via the communication I / F 204. The management server computer 130 outputs an instruction signal to the remote monitoring support device 120, for example, when the maintenance management company 150 accepts an input operation to the management server computer 130 by the operator.

Specifically, the management server computer 130 receives an instruction signal (transmission of notification information) instructing transmission of notification information regarding the result of the diagnostic operation executed in the elevator 101, for example, in response to the input operation received by the management server computer 130. Instructions) are sent. In this case, the management server computer 130 transmits an instruction to execute the diagnostic operation to the elevator 101 in addition to the instruction to transmit the notification information.

In the diagnostic operation, the control board 110 causes each part of the elevator 101 to output a signal for operating each part in a predetermined order, and a signal indicating whether or not each part operates normally according to the output signal. Is realized by outputting from the control board 110. The management server computer 130 may output the next diagnostic instruction periodically, that is, when a predetermined time has elapsed after outputting the diagnostic instruction (every predetermined period such as every month).

Specifically, the management server computer 130 instructs, for example, to transmit notification information regarding the history of operation operations stored in the control board 110 in response to an input operation received by the management server computer 130 or periodically. An instruction signal (instruction to transmit notification information) may be transmitted. The notification information regarding the history of the operation operation is, for example, information on the number of activations, the mileage of the basket 102, the travel time of the basket 102, the number of operations of various relays operated during the raising / lowering operation of the basket 102 and the opening / closing operation of the doors 105a and 102d. Can be realized by.

When the remote monitoring support device 120 receives various instruction signals transmitted from the management server computer 130, the remote monitoring support device 120 generates the above-mentioned operation command signal based on the received instruction signal, and the generated operation command signal is used as the control board 110. Output to. Further, the remote monitoring support device 120 outputs an operation command signal based on various instruction signals transmitted from the management server computer 130 to the control board 110, and as a result, the signal output from the control board 110 (for control). When a signal or the like is acquired, response information is generated based on the signal, and the generated response information is output to the management server computer 130.

Alternatively, the remote monitoring support device 120 generates the above-mentioned operation command signal every time a predetermined date and time arrives, regardless of whether or not various instruction signals are transmitted from the management server computer 130, and the generated operation. The command signal may be output to the control board 110. Alternatively, the remote monitoring support device 120 may or may not transmit various instruction signals from the management server computer 130, and each time a predetermined time elapses after the previous operation command signal is output, the remote monitoring support device 120 outputs the operation command signal. The above operation command signal may be generated, and the generated operation command signal may be output to the control board 110. Also in these cases, when the remote monitoring support device 120 acquires the signal (control signal, etc.) output from the control board 110 as a result of outputting the operation command signal to the control board 110, the signal is also concerned. Response information is generated based on the above, and the generated response information is output to the management server computer 130.

It should be noted that the remote monitoring support device 120 of this embodiment has each acquisition of the alarm signal output from the control board 110 regardless of whether or not various instruction signals are transmitted from the management server computer 130. The above notification information is generated based on the signal, and the generated notification information is output to the management server computer 130. As described above, the remote monitoring system 100 according to the embodiment of the present invention can be used for remote diagnosis of the elevator 101 by outputting notification information not only when various instruction signals transmitted from the management server computer 130 are received. Not only that, the elevator 101 can be remotely monitored.

The management server computer 130 generates report information based on the response information transmitted from the remote monitoring support device 120 in response to various instruction signals transmitted to the remote monitoring support device 120. The management server computer 130 generates report information based on the notification information received from the remote monitoring support device 120 as a result of transmitting the diagnosis instruction and the transmission instruction of the notification information, for example. In this case, the management server computer 130 generates report information including information on the mileage and the number of activations of the elevator 101, for example.

Further, the management server computer 130 has a function of issuing a report (not shown) based on the generated report information. The report is, for example, every time the elevator 101 performs a diagnostic operation, that is, every time it receives response information in response to an instruction signal (diagnosis instruction) instructing the remote monitoring support device 120 to execute the diagnostic operation. Can be issued to. Specifically, the management server computer 130 generates print information for printing the report information on a recording medium such as paper based on the generated report information, and manages the generated print information. It is output to the terminal device 131 for operation connected to the server computer 130. When the operation terminal device 131 receives the print information, the operation terminal device 131 can issue a report by driving and controlling the printer connected to the operation terminal device 131.

(Functional configuration of remote monitoring system 100)
Next, the functional configuration of the remote monitoring system 100 according to the embodiment of the present invention will be described. FIG. 3 is a block diagram showing a functional configuration of each part constituting the remote monitoring system 100 according to the embodiment of the present invention.

(Functional configuration of remote monitoring support device 120)
In FIG. 3, each function of the remote monitoring support device 120 constituting the remote monitoring system 100 of the embodiment according to the present invention includes an operation detection unit 311, a call request notification generation unit 312, and a call request notification transmission unit 313. , The call control unit 314, the call unit 315, the call end detection unit 316, and the call end notification transmission unit 317.

The operation detection unit 311 detects that the emergency call button 102c has been operated. The operation detection unit 311 determines, for example, whether or not a call signal is input to the relay board 201, or whether or not there is a call signal included in the analysis result output from the relay board 201 to the monitoring control board 202, thereby making an emergency call. It is detected that the operation of the button 102c has been performed. The function of the operation detection unit 311 can be realized by, for example, the main control board 121. More specifically, the function of the operation detection unit 311 can be realized by, for example, the relay board 201, the monitoring control board 202, the memory 203, and the like.

The call request notification generation unit 312 generates a call request notification when the operation detection unit 311 detects that the emergency call button 102c has been operated. The call request notification includes the identification information of the elevator 101 on which the emergency call button 102c is operated. The function of the call request notification generation unit 312 can be realized by, for example, the main control board 121. More specifically, the function of the call request notification generation unit 312 can be realized by, for example, a monitoring control board 202, a memory 203, or the like.

The call request notification transmission unit 313 transmits the call request notification generated by the call request notification generation unit 312 to the management server computer 130. That is, when the operation detection unit 311 detects that the emergency call button 102c has been operated, the call request notification transmission unit 313 transmits the call request notification generated in response to the detection to the management server computer 130. The function of the call request notification transmission unit 313 can be realized by, for example, the main control board 121 or the communication board 122. More specifically, the function of the call request notification transmission unit 313 can be realized by, for example, a monitoring control board 202, a communication I / F 204, a communication board 122, and the like.

After the call request notification transmission unit 313 transmits the call request notification, the call control unit 314 controls the call unit 315 to make a call to the telephone 140, which is a predetermined call destination. Further, the call control unit 314 outputs a voice signal transmitted from the telephone 140 side to the terminal device 102b of the intercom when the telephone line with the telephone 140 is connected by the call of the telephone 140. The function of the call control unit 314 can be realized by, for example, the main control board 121. More specifically, the function of the call control unit 314 can be realized by, for example, a relay board 201, a monitoring control board 202, a communication I / F 204, a communication board 122, and the like. The function of the call unit 315 can be realized by, for example, the communication board 122.

The call end detection unit 316 detects that the call by the call control unit 314 has ended. The call end detection unit 316 detects, for example, that the connected telephone line has been disconnected by the switch on the calling side, as described above. The function of the call end detection unit 316 can be realized by, for example, the main control board 121 or the communication board 122. More specifically, the function of the call end detection unit 316 can be realized by, for example, a relay board 201, a monitoring control board 202, a communication I / F 204, a communication board 122, and the like.

The call end notification transmission unit 317 transmits a call end notification to the management server computer 130 when the call by the call control unit 314 is completed. The function of the call end notification transmission unit 317 can be realized by, for example, the main control board 121 or the communication board 122. More specifically, the function of the call end notification transmission unit 317 can be realized by, for example, a monitoring control board 202, a communication I / F 204, a communication board 122, and the like.

In the remote monitoring system 100 of the embodiment according to the present invention, communication between the remote monitoring support device 120 and the management server computer 130 by the call request notification transmission unit 313 and the call end notification transmission unit 317, and the call control unit 314. Calling to a predetermined call destination is performed by controlling a single communication board 122.

(Functional configuration of management server computer 130)
Each function of the management server computer 130 constituting the remote monitoring system 100 of the embodiment according to the present invention includes a storage unit 321, a call request notification receiving unit 322, a notification processing unit 323, and a call end notification receiving unit 324. , Realized by the end processing unit 325.

The storage unit 321 stores various information related to the operation of the remote monitoring system 100. Specifically, the storage unit 321 stores, for example, the above database. The function of the storage unit 321 can be realized by, for example, a storage medium included in the computer device that realizes the management server computer 130.

The call request notification receiving unit 322 receives the call request notification transmitted by the function of the call request notification transmitting unit 313 of the remote monitoring support device 120. The function of the call request notification receiving unit 322 can be realized by, for example, a CPU provided in the computer device that realizes the management server computer 130, a storage medium, an interface connected to the network 160, and the like.

When the call request notification receiving unit 322 receives the call request notification, the notification processing unit 323 performs notification processing based on the call request notification. The notification processing unit 323 is based on the call request notification received by the call request notification receiving unit 322, for example, to the display device included in the management server computer 130 or the display device directly or indirectly connected to the management server computer. Notification processing is performed by displaying predetermined notification information.

The predetermined notification information can be realized, for example, by the property information of the elevator 101 corresponding to the remote monitoring support device 120 that is the transmission source of the call request notification. The property information of the elevator 101 is realized by the property information stored in the database provided in the management server computer 130 in association with the same identification information as the identification information included in the call request notification received by the call request notification receiving unit 322. Can be done. In this case, the function of the notification processing unit 323 can be realized by, for example, an interface with a CPU, a storage medium, and a terminal device 131 for operation included in the computer device that realizes the management server computer 130.

Specifically, in this case, the management server computer 130 causes the terminal device 131 for operation to display predetermined notification information based on the call request notification on the display 131b included in the terminal device 131 for operation. Information is generated using a CPU or a storage medium, and the generated display information is output to the operation terminal device 131 via an interface with the operation terminal device 131. Then, in the terminal device 131 for operation that has received the display information output from the management server computer 130, a predetermined display 131b provided in the terminal device 131 for operation based on the display information is determined based on the call request notification. Notification processing can be performed by displaying the notification information.

When the display 131b is directly connected to the management server computer 130, the notification processing unit 323 transmits predetermined notification information based on the call request notification received by the call request notification receiving unit 322 to the directly connected display 131b. Notification processing may be performed by displaying the display. In this case, the function of the notification processing unit 323 can be realized by, for example, a CPU provided in the computer device that realizes the management server computer 130, a storage medium, an interface with the display 131b directly connected to the management server computer 130, and the like. ..

When a plurality of telephones 140 and operators are arranged in the maintenance management company 150, the output destination of the display information by the notification processing unit 323 corresponds to, for example, the telephone 140 whose telephone line is open (vacant). Among the terminal devices 131 for operation, the terminal device 131 for operation of any one operator can be determined according to a predetermined priority order. Alternatively, the output destination of the display information by the notification processing unit 323 may be determined to the terminal device 131 for operation by all operators.

The call end notification receiving unit 324 receives the call end notification transmitted by the call end notification transmitting unit 317 of the remote monitoring support device 120. The function of the call end notification receiving unit 324 can be realized by, for example, a CPU provided in the computer device that realizes the management server computer 130, a storage medium, an interface connected to the network 160, and the like.

When the call end notification receiving unit 324 receives the call end notification, the end processing unit 325 performs end processing based on the call end notification. For example, the end processing unit 325 causes the display 131b of the terminal device 131 for operation connected to the management server computer 130 to display predetermined notification information based on the call end notification received by the call end notification receiving unit 324. Performs termination processing. In this case, the function of the termination processing unit 325 can be realized by, for example, an interface with a CPU, a storage medium, and a terminal device 131 for operation included in the computer device that realizes the management server computer 130.

Specifically, in this case, the management server computer 130 causes the terminal device 131 for operation to display predetermined notification information based on the call end notification on the display 131b included in the terminal device 131 for operation. Information is generated using a CPU or a storage medium, and the generated display information is output to the operation terminal device 131 via an interface with the operation terminal device 131. Then, in the terminal device 131 for operation that has received the display information output from the management server computer 130, a predetermined display 131b provided in the terminal device 131 for operation based on the display information is determined based on the call end notification. Termination processing can be performed by displaying the notification information.

When the display 131b is directly connected to the management server computer 130, the display 131b is terminated by displaying predetermined notification information based on the call end notification received by the call end notification receiving unit 324 on the directly connected display 131b. Processing may be performed. In this case, the function of the termination processing unit 325 can be realized by, for example, a CPU provided in the computer device that realizes the management server computer 130, a storage medium, an interface with the display 131b directly connected to the management server computer 130, and the like. ..

When the notification processing unit 323 outputs display information to the terminal devices 131 for a plurality of operations, the management server computer 130 receives a call from the remote monitoring support device 120 corresponding to the display information. You may output a deletion instruction instructing the terminal device 131 for the remaining operation to delete the display on the remote monitoring support device 120 that has received the call from the display 131b. As a result, it is possible to prevent the display information from being continuously displayed even though the response is completed without imposing a burden on the operator.

The termination processing unit 325 replaces or in addition to the termination processing by displaying predetermined notification information based on the call termination notification, for example, in a recording device readable by the management server computer 130, the call termination notification receiving unit 324. The termination process may be performed by recording predetermined history information based on the call termination notification received by the server. In this case, the function of the end processing unit 325 can be realized by, for example, a CPU or a storage medium included in the computer device that realizes the management server computer 130. The predetermined history information based on the call end notification is not limited to the storage medium included in the computer device that realizes the management server computer 130, and may be stored in an external storage device connected to the computer device.

(Processing procedure of remote monitoring support device 120)
FIG. 4 is a flowchart showing a processing procedure of the remote monitoring support device 120 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 4, first, the user waits until the emergency call button 102c is operated (step S401: No).

When the emergency call button 102c is operated in step S401 (step S401: Yes), a call request notification is generated (step S402). In step S402, for example, as described above, the call request notification includes the identification information of the elevator 101 that is the transmission source of the call request notification, the information indicating that the emergency call button 102c has been operated in the elevator 101, and the like. To generate. Then, the call request notification generated in step S402 is transmitted to the management server computer 130 (step S403).

Next, a call is made to the telephone 140 installed in the maintenance management company 150 (step S404). Then, it is determined whether or not the call by the call in step S404 is started (step S405). In step S405, when the call is not started (step S405: No), it is determined in step S404 whether or not a predetermined time has elapsed since the call was made (step S406).

In step S406, if a predetermined time has not elapsed since the call was made in step S404 (step S406: No), the process returns to step S405 and the call is continued. On the other hand, in step S406, if a predetermined time elapses without starting the call (step S406: Yes) after the call is made in step S404, the call is interrupted (step S407), and the process proceeds to step S404. ..

It is assumed that the maintenance management company 150 cannot immediately respond to the call request from the elevator 101, such as when the operator is responding to another call. In such a situation, even if the telephone 140 can be called from the intercom of the elevator 101, the call cannot be made immediately. Therefore, in such a situation, the call is temporarily interrupted and the call is made again.

In this way, by suspending the call once in a situation where the call is not started immediately, the call is interrupted when a signal for issuing a signal is output from the control board 110 while the telephone 140 is being called. At the timing, the elevator 101 can transmit the notification information based on the alarm signal to the management server computer 130. As a result, when the remote monitoring support device 120 and the management server computer 130 communicate with each other and the call control unit 314 calls a predetermined call destination by controlling a single communication board 122. Also, the state of the elevator 101 can be promptly notified to the management server computer 130.

When a call is started in step S405 (step S405: Yes), it waits until the call ends (step S408: No). When the call is terminated in step S408 (step S408: Yes), a call termination notification is generated (step S409). In step S409, for example, as described above, the call end notification including the identification information of the elevator 101 that is the transmission source of the call end notification, the information indicating that the call with the telephone 140 has ended in the elevator 101, and the like is sent. Generate. Then, the call end notification generated in step S409 is transmitted to the management server computer 130 (step S410), and the series of processes is terminated.

(Processing procedure of management server computer 130)
FIG. 5A is a flowchart showing a processing procedure of the management server computer 130 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 5A, first, in step S403 of FIG. 4, the user waits until the call request notification transmitted from the remote monitoring support device 120 is received (step S511: No).

When the call request notification is received in step S511 (step S511: Yes), the notification process is performed based on the received call request notification (step S512). In step S512, for example, as described above, predetermined notification information based on the call request notification received in step S511: Yes is displayed on the display 131b of the terminal device 131 for operation with respect to the terminal device 131 for operation. Is generated by using a CPU or a storage medium, and the generated display information is output to the terminal device 131 for operation via an interface with the terminal device 131 for operation to perform notification processing. ..

The operation terminal device 131 that has received the display information displays predetermined notification information based on the call request notification on the display 131b included in the operation terminal device 131 based on the display information. In addition to the predetermined notification information, the display 131b included in the terminal device 131 for operation may display an operation key or the like to be operated when the operator confirms the predetermined notification information.

Next, based on the call request notification received in step S511: Yes, the call request history is stored in the storage medium provided in the management server computer 130 (step S513). In step S513, for example, information such as the reception date and time of the call request notification and the identification information of the elevator 101 that is the transmission source of the call request notification is stored. In step S513, the storage medium is not limited to the storage medium included in the management server computer 130, and may be stored in an external storage device connected to the management server computer 130.

After that, it is determined whether or not there is a confirmation operation of the notification content notified by the notification process performed in step S512 (step S514). In operation, when the operator of the maintenance management company 150 is notified that the emergency call button 102c has been operated in the elevator 101 by the notification process performed in step S512, the operator of the maintenance management company 150 notifies the terminal device 131 for operation of the notification content. Perform a confirmation operation. The operation of confirming the content of the notification can be realized, for example, by operating the operation keys displayed on the display 131b included in the terminal device 131 for operation. By displaying the predetermined notification information until the confirmation operation of the notification content is performed, it is possible to suppress the occurrence of a situation in which the confirmation is not made and the response is not made even though the emergency call button 102c is operated.

If there is no operation for confirming the notification content in step S514 (step S514: No), the process returns to step S512 to continue the notification. On the other hand, if there is a confirmation operation of the notification content in step S514 (step S514: Yes), a series of processes is terminated.

Each time the management server computer 130 receives the call request notification transmitted from the remote monitoring support device 120, the management server computer 130 performs the processing shown in the flowchart of FIG. 5A. Therefore, in a situation where a plurality of call request notifications are received, a plurality of notification information is displayed on the display 131b of the terminal device 131 for operation unless there is an operation for confirming the notification content.

FIG. 5B is a flowchart showing a processing procedure of the management server computer 130 in the remote monitoring system 100 according to the embodiment of the present invention. In the flowchart of FIG. 5B, first, in step S410 of FIG. 4, the user waits until the call end notification transmitted from the remote monitoring support device 120 is received (step S521: No).

When the call end notification is received in step S521 (step S521: Yes), the call history is stored in the storage medium provided in the management server computer 130 (step S522), and the series of processes is terminated. In step S522, for example, referring to the storage medium included in the management server computer 130, the call request history related to the call end notification received in step S521: Yes is specified, and the call request history is added to the specified call request history. Information such as the start date and time, the end date and time, and the identification information of the corresponding elevator 101 is stored.

In the above embodiment, the main control board 121 and the management server computer 130 are connected via the communication board 122, but the present invention is not limited to this. The main control board 121 may perform communication using a communication board different from the communication board 122. In this case, the remote monitoring support device 120 can perform voice communication and data communication separately, and perform each communication in parallel. In this case, for example, a PHS board can be used as another communication board.

As described above, since the installation location of the elevator 101 is fixed, the quality of communication is ensured by performing communication using PHS, and the other communication is performed by one communication by using another communication board. Voice communication and data communication can be performed without limitation. As a result, for example, the call of the user of the elevator 101 is restricted in order to notify the management server computer 130 of a failure or the like that has occurred in the elevator 101, or the call of the user of the elevator 101 to the management server computer 130 is restricted. It is possible to prevent the notification from being restricted.

As described above, in the remote monitoring system 100 of the elevator 101, which realizes the call management system of the elevator according to the embodiment of the present invention, the emergency call button 102c of the intercom provided in the basket 102 of the elevator 101 can be operated. If so, the remote monitoring support device 120 generates a call request notification including the identification information of the elevator 101 operated by the emergency call button 102c and sends it to the management server computer 130. Upon receiving the call request notification, the management server computer 130 performs notification processing based on the call request notification.

Then, after transmitting the call request notification, the remote monitoring support device 120 makes a call to the telephone 140 installed in the maintenance management company 150, and when the call is completed, the remote monitoring support device 120 calls the management server computer 130. Send a call end notification. After that, the management server computer 130 that has received the call end notification is characterized in that the end process is performed based on the call end notification.

As described above, according to the remote monitoring system 100 of the embodiment according to the present invention, when the emergency call button 102c is operated, before the user and the operator who press the emergency call button 102c start a call. , It is notified that the emergency call button 102c has been operated in the management server computer 130. This makes it possible to reliably inform the operator that there is a request for a direct call, that is, a call.

It is assumed that the user operates the direct talk button in a situation where the user feels urgent. According to the remote monitoring system 100 of the embodiment according to the present invention, the emergency call button 102c is operated to first notify that the user desires a direct telephone call with the operator, thereby performing a subsequent rack. It is possible to encourage the operator to respond promptly to the telephone.

Specifically, for example, when all the telephones 140 installed in the maintenance company 150 are in a call, another user makes a direct talk with the operator to the operator who is talking with the user. I can guide you to what you want. As a result, the operator adjusts the time required to make a call with the user who is in a call first, responds to the user who is making a call first, and makes a call with another user who wants to make a call. We can respond so that we can start early. As a result, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be ensured, and the user can use the elevator with peace of mind.

Further, according to the remote monitoring system 100 of the embodiment according to the present invention, when the call is terminated, the call termination notification is transmitted to the management server computer 130, and the management server computer 130 performs a predetermined termination process. As a result, for example, even when the operator responds to another call immediately after responding to the previous call, the post-processing related to each call response can be reliably performed.

Thereby, according to the remote monitoring system 100 of the embodiment according to the present invention, the operator responds to another call until the post-processing is completed in order to avoid forgetting the post-processing related to the previous call. It is possible to reduce the situation of being unable to do so, to encourage the operator to respond promptly to a call caused by the user's feeling of urgency, and to reduce the burden of post-processing by the operator.

Further, the remote monitoring system 100 of the embodiment according to the present invention, as a display device connected to the management server computer 130, displays predetermined notification information based on a call request notification on the display 131b included in the terminal device 131 for operation. It is characterized by displaying.

According to the remote monitoring system 100 of the embodiment according to the present invention, by displaying based on the call request notification, it is possible to promptly and clearly inform the operator that there is a call to the operator through the visual sense. It is possible to encourage the operator to respond promptly to the call. As a result, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be ensured, and the user can use the elevator with peace of mind.

Further, according to the remote monitoring system 100 of the embodiment according to the present invention, the management server computer 130 is characterized in that it records a readable recording device and predetermined history information based on a call end notification.

According to the remote monitoring system 100 of the embodiment according to the present invention, the management server computer 130 records the history information based on the call end notification, thereby preventing the operator from forgetting the post-processing and reducing the burden of the post-processing by the operator. 77 can be.

In the above-described embodiment, predetermined history information based on the call end notification is recorded, but in the remote monitoring system 100 according to the present invention, the operation is performed as a display device connected to the management server computer 130. The display 131b included in the terminal device 131 may display predetermined notification information based on the call end notification.

According to such a remote monitoring system, by displaying based on the call end notification, it is possible to visually inform the operator that there was a call, and post-processing related to the call response can be performed. It can be done reliably.

Further, in the remote monitoring system 100 of the embodiment according to the present invention, the remote monitoring support device 120 performs communication with the management server computer 130 and a call to a predetermined call destination with a single communication board 122. It is characterized by controlling the operation.

According to the remote monitoring system 100 of the embodiment according to the present invention, by performing the communication board with a single communication board 122, the burden of maintenance of the communication board can be reduced and the cost for the maintenance can be suppressed. The cost can be suppressed. As a result, the cost suppressed in the maintenance of the board for communication can be effectively used for the maintenance of each part of the elevator 101 other than the board for communication. As a result, the anxiety of the elevator user can be reduced, the reliability of the elevator can be improved, the safety of the user can be ensured, and the user can use the elevator with peace of mind.

As described above, the elevator call management system according to the present invention is useful for an elevator call management system capable of intercom calls, and is particularly suitable for an elevator call management system that monitors the operating state from a remote location. ing.

100 Remote monitoring system 101 Elevator 102 Basket 102b Interphone terminal device 102c Emergency call button 120 Remote monitoring support device 121 Main control board 122 Communication board 130 Management server computer 140 Telephone 150 Maintenance management company 311 Operation detection unit 312 Call request notification generation unit 313 Call request notification transmission unit 314 Call control unit 315 Call end detection unit 317 Call end notification transmission unit 321 Storage unit 322 Call request notification reception unit 323 Notification processing unit 324 Call end notification reception unit 325 End processing unit

Claims (6)

It is connected to the intercom installed in the elevator and is connected to the intercom installed in the basket of the elevator, and communicates with the management server computer installed in the remote area of the elevator to remotely monitor the operation of the elevator via the public voice network or the Internet. It is a remote monitoring support device that performs
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
The generated notification information is transmitted to the management server computer via the public voice network or the Internet, and a call is made to a telephone of a predetermined call destination via the public voice network or the Internet.
A remote monitoring support device characterized by this. It is connected to the intercom installed in the elevator and is connected to the intercom installed in the basket of the elevator, and communicates with the management server computer installed in the remote area of the elevator to remotely monitor the operation of the elevator via the public voice network or the Internet. It is a remote monitoring support device that performs
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
Make a call to the telephone of the predetermined call destination via the public voice network or the Internet.
When the call by the call is not started and the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.
A remote monitoring support device characterized by this. The intercom installed in the basket and
A remote monitoring support device that is connected to the intercom and communicates with a management server computer installed in a remote location of the elevator to remotely monitor the operation of the elevator via a public voice network or the Internet.
Equipped with
The remote monitoring support device is
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
The generated notification information is transmitted to the management server computer via the public voice network or the Internet, and a call is made to a telephone of a predetermined call destination via the public voice network or the Internet.
An elevator that features that. The intercom installed in the basket and
A remote monitoring support device that is connected to the intercom and communicates with a management server computer installed in a remote location of the elevator to remotely monitor the operation of the elevator via a public voice network or the Internet.
Equipped with
The remote monitoring support device is
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
Make a call to the telephone of the predetermined call destination via the public voice network or the Internet.
When the call by the call is not started and the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.
An elevator that features that. The intercom installed in the basket and
A control board that is connected to the intercom and communicates with a management server computer that is installed in a remote location of the elevator and remotely monitors the operation of the elevator via a public voice network or the Internet.
Equipped with
The control board is
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
The generated notification information is transmitted to the management server computer via the public voice network or the Internet, and a call is made to a telephone of a predetermined call destination via the public voice network or the Internet.
An elevator that features that. The intercom installed in the basket and
A control board that is connected to the intercom and communicates with a management server computer that is installed in a remote location of the elevator and remotely monitors the operation of the elevator via a public voice network or the Internet.
Equipped with
The control board is
When it is detected that the call request operation of the intercom has been performed and the operation of the call request is detected, notification information including the identification information of the elevator in which the call request operation has been performed is generated.
Make a call to the telephone of the predetermined call destination via the public voice network or the Internet.
When the call by the call is not started and the call is interrupted, the generated notification information is transmitted to the management server computer via the public voice network or the Internet.
An elevator that features that.

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