JPH04275754A - Communication call holding system - Google Patents

Abstract

PURPOSE:To improve service for a held person by executing display adjusted to an attribute such as the generation and the distinction of sex of the held person at the time of holding during a call. CONSTITUTION:At the time of connecting a terminal A on a call-side with a terminal B on an incoming-side, a central processing unit CC receives attribute data on the generation and the distinction of sex transmitted from the terminal A and accumulates them in the terminal B. At the time of identifying an operation input by the terminal B for holding the terminal A, attribute data accumulated in the terminal B is received. The central processing unit CC refers to an attribute data table which is previously registered in a main storage device MM and retrieves a display transmission device corresponding to attribute data similar to received attribute data. The central processing unit CC selects the display transmission device beta and connects the held terminal A and the display transmission device beta.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call holding system used to hold a caller connected through a storage program controlled exchange.

0002

2. Description of the Related Art Conventionally, when a call is put on hold in a storage program-controlled exchange, a preset hold tone such as music is sent to the terminal on the held side, or a The display screen only displayed a message indicating that the item was on hold.

0003

[Problems to be Solved by the Invention] As mentioned above, in the conventional call holding system, when a call is placed on hold, a predetermined holding tone is sent to the held terminal, or a holding state is set. Since only a unique display is displayed, it is not possible to display a display that matches the attributes of the person on hold, and it is desired to improve the service for the person on hold.

0004

[Means for Solving the Problems] The call holding system of the present invention connects a call originating from a first terminal on the calling side to a second terminal on the receiving side via a storage program-controlled exchange. In the call hold method in which a call is put on hold by the second terminal, when the first and second terminals are connected, the second terminal receives attribute data of this terminal transmitted from the first terminal; The attribute data is transmitted to and stored in the terminal, and when an operation input by the second terminal for putting the first terminal on hold is identified, the attribute data stored in the second terminal is received, and the attribute data is transmitted to the exchange. The configuration is such that an attribute data table registered in advance in the storage means is referred to, a display transmitting device corresponding to the same attribute data as the received attribute data is searched, and this display transmitting device is selected.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a diagram showing the main parts of an exchange system for explaining one embodiment of the present invention, and FIG. 2 shows attribute data including age, gender, etc. stored in the main storage device of FIG. FIG. In FIG. 1, a case is shown in which a calling side terminal A and a called side terminal B are accommodated in the same private branch exchange system, and the private branch exchange system includes a switch SW accommodating the terminals A and B, It also includes display sending devices α and β that are housed in the switch SW and are provided corresponding to display data, a main memory device MM having a table for collating attribute data, and a central processing unit CC.

[0007] The operation when terminal A makes a call, connects to terminal B, and puts the call on hold by terminal B will be described below.

[0008] When terminal B is connected to terminal A by communication path a, signal line b, central processing unit CC and signal line c
The attribute data set in terminal A is received and stored. When the central processing unit CC identifies an operation input by the terminal B to put the terminal A on hold, the central processing unit CC receives attribute data stored in the terminal B, such as age data X and gender data Y. Next, the central processing unit CC stores the main memory MM.
Referring to the attribute data table for selecting a display transmitting device registered in advance in the display transmitting device β that has the same attribute data as the received attribute data as shown in FIG.
Search for. Then, the central processing unit CC selects the corresponding display transmitting device, connects it to the terminal A via the communication path d, and transmits and displays display data suitable for the terminal A.

[0009] In this embodiment, an example was shown in which terminals A and B are housed in the same switching system, but if terminals A and B are housed in a general public station, the common line signaling system is used. This can be achieved in the same manner as described above by transferring the attribute data of terminal A to terminal B using the above-described method.

0010

Effects of the Invention As explained above, the present invention is capable of receiving attribute data transmitted from the first terminal and transmitting attribute data when connecting a first terminal on the calling side and a second terminal on the receiving side. When a pending request from the first terminal is identified, the attribute data stored in the second terminal is received and the attribute data table registered in advance in the storage means of the exchange is stored. The system is configured to refer to, search for a display sending device that corresponds to the same attribute data as the received attribute data, and send the display data from this display sending device, so that when the person is placed on hold, a display that matches the attributes of the person on hold is displayed. This has the effect of improving the service to the person on hold.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing essential parts of an exchange system for explaining an embodiment of the present invention.

FIG. 2 is a diagram for explaining comparison with attribute data stored in the main storage device of FIG. 1;

[Explanation of symbols]

A Terminal A B Terminal B CC Central processing unit MM Main memory SW Switch α, β　　　　Display sending device

Claims (1)

[Claims] Claim 1: A telephone call in which a call originating from a first terminal on the originating side is connected to a second terminal on the receiving side via a storage program controlled exchange, and the call is put on hold by the second terminal. In the hold method, when the first and second terminals are connected, attribute data of this terminal transmitted from the first terminal is received and transmitted to the second terminal and stored, and the first terminal When an operation input by the second terminal for suspension is identified, the attribute data stored in the second terminal is received, and an attribute data table registered in advance in a storage means of the exchange is referred to. A call holding system characterized in that a display sending device corresponding to the same attribute data as the received attribute data is searched and the display sending device is selected.