JP2659958B2 - Private branch exchange - Google Patents

Description

The present invention relates to a private branch exchange having a distributed response function, and more particularly, to a local exchange in a distributed response function and a connection between an extension and an office line. About the method.

(Prior Art) In a private branch exchange, generally, an office line is divided into groups (hereinafter, the group is referred to as a tenant), and a telephone called an operator belonging to the same tenant as the office line tenant received when receiving an incoming call from the office line. The incoming call is received, and the incoming call is transferred to the extension by the operator to respond to the incoming call from the office line. At this time, if the operator is in use or absent, the dispersing response bell (UNA bell) is sounded, and a response can be made directly from the extension by operating a special number from the extension. Such a function that the extension can directly respond to the incoming call from the office line is called a distributed response function.

In this conventional distributed response system, there is only one distributed response bell, and there is no correspondence between the tenant of the line and the tenant of the extension. Once the line receives the distributed response, the special number operation is performed from the extension. Can respond from all extensions regardless of the tenant. Therefore, it is not meaningful to divide the office line and the extension into tenants at the time of distributed response. For example, when a plurality of tenants are assigned to different companies, there is much confusion.

(Problems to be Solved by the Invention) As described above, in the distributed response system in the conventional private branch exchange, there is no correspondence between the tenant of the local line and the tenant of the internal line at the time of the distributed response. There was a problem that it was possible to respond from.

The present invention has been made in order to solve such problems, while installing a plurality of distributed response bells, by setting a tenant that can receive and respond to each of the distributed response bells, It is an object of the present invention to provide a private branch exchange in which only an extension of a tenant corresponding to a tenant of a station line that has received a distributed response can perform a distributed response.

[Configuration of the Invention] (Means for Solving the Problems) The private branch exchange according to the present invention has a plurality of distributed responses for displaying an incoming call from an office line at the time of a distributed response, particularly as a configuration related to a distributed response function. And the plurality of distributed response bells are set in association with a plurality of pre-configured office line tenants and a plurality of extension tenants, respectively, and a tenant setting for storing the correspondence in the distributed response data table Means, when the predetermined handler does not respond to the incoming call from the office line, the distributed response bell corresponding to the office line tenant including the office line from which the incoming call arrived is stored in the distributed response data table. A distributed response bell determining means for determining from the correspondence and displaying the incoming call on the determined distributed response bell, and including the extension when the distributed response input operation is performed on the extension. A distributed response bell corresponding to the extension tenant and a station line tenant corresponding to the distributed response bell are respectively searched from the correspondence stored in the distributed response data table, and based on the search result, the distributed response is determined. A determination unit for determining whether the extension tenant including the extension on which the input operation has been performed and the office line tenant including the office line from which the incoming call has arrived, and the determination unit When it is determined that the incoming call has been received, the extension on which the distributed response input operation has been performed is connected to the station line from which the incoming call has arrived. Response line determining means for performing a connection restriction process for the specified extension.

(Operation) In the present invention, the relation between the tenant of the central office and the extension and the distributed response bell is determined, the ringing of the distributed response bell for the incoming call from the central office is performed according to the relation, and the distribution is performed by the special number operation from the extension. By determining the response office line in response to the response input, only the extension corresponding to the tenant of the office line that has received the distributed response can respond to the incoming office line.

(Embodiment) FIG. 1 shows a schematic configuration of a private branch exchange according to an embodiment of the present invention, in which a switching circuit 1, an office line circuit 2, an extension circuit 3, an extension telephone 4, a control device 5, a maintenance device, and the like. Terminal 6,
It has a storage device 7 and a plurality of distributed response bells 8.

FIG. 2 shows the control device 5 and the storage device 7 in FIG.
FIG. 3 is a functional block diagram for describing a configuration of a portion related to a distributed response function in the inside.

The tenant setting means 11 reads the tenant number data input by the user via the maintenance terminal 6,
It is converted into bit data and written into the distributed response data table 15 in the storage device 7.

The distributed response bell determining means 12 determines a distributed response bell to be ringed from the distributed response data table 15 and the tenant of the line when the line receives a distributed response, and rings the distributed response bell. At the same time, and place the office line in the receiving state.

When the extension receives the distributed response by the special number operation, the response station line determining means 13 first obtains a distributed response bell corresponding to the tenant of the extension from the tenant number of the extension and the distributed response data table 15. Then, the station line indicated by the ringing of the distributed response bell is searched for and determined as the response station line, and the response station line and the extension are connected.

The distributed response bell ringing stopping means 14 is a response station line determining means.
The ringing of the distributed response bell, which has been displaying the incoming call of the answering station line determined in step 13, is stopped. Also, when the incoming line is restored, the ringing of the distributed response bell which is displaying the incoming call is stopped.

FIG. 3 is a flowchart showing the operation of the tenant setting means 11. First, the number of the distributed response bell to be registered with the tenant of the office line and the extension to be registered is displayed to inform the user (step 31), and then the tenant input by the user via the maintenance terminal 6 is displayed. The number data is read (step 32). Next, from the read tenant number data, the distributed response data table 15
Set the corresponding bit of “1” to “1”. For example, if the read tenant number data is TEN ₀ , the D ₀ bit is set to “1”. On the other hand, the bit corresponding to the tenant number data that has not been read is set to “0” (step 33). These processes of steps 31 to 33 are repeated by the number of distributed response bells (step 34).

FIG. 4 is a flowchart showing a processing procedure when the central office receives a distributed response. First, the tenant number of the station line for which a distributed response is to be received is read (step 41).
Next, a distributed response bell corresponding to the tenant number read in step 41 is obtained from the distributed response data table 15 (step 42). Then, the distributed response bell obtained in step 42 is sounded, and The line is set to the incoming state (step 43).

FIG. 5 is a flowchart showing a processing procedure when the extension makes a distributed response. First, the tenant number of the extension on which the special number operation was performed is read as the distributed response input (step 51). Next, the number of the distributed response bell corresponding to the tenant number read in step 51 is obtained from the distributed response data table 15 (step 52). Next, a station line on which an incoming call is indicated by the ringing of the distributed response bell determined in step 52 is searched (step 53). If it is determined in step 54 that there is no incoming line displayed,
A connection restriction tone (overflow tone) is returned to the extension on which the special number operation of the distributed response input has been performed (step 55). On the other hand, if it is determined in step 54 that there is a station line indicated as incoming, the extension on which the special number operation of the distributed response input has been performed is connected to the station line obtained in step 53 (step 56). Finally, in step 56, the ringing of the distributed response bell corresponding to the tenant of the office line connected to the extension is stopped (step 57).

In this manner, only the extension of the tenant corresponding to the tenant of the station line that has received the distributed response can perform the distributed response, and it is possible to prevent the extension of another tenant from responding.

[Effects of the Invention] As described in detail above, in the present invention, a plurality of distributed response bells are set in association with a plurality of pre-configured central office tenants and a plurality of extension tenants, respectively, and the correspondence is established. Stored in the distributed response data table, and when the predetermined handler does not respond to the incoming call from the office line, the distributed response bell corresponding to the office line tenant including the office line from which the incoming call arrives is distributed to the distributed response data table. It is determined from the correspondence stored in the response data table, and the determined distributed response bell is caused to display an incoming call. When a distributed response input operation is performed on the extension in this state, the distributed response bell corresponding to the extension tenant including the extension and the office line tenant corresponding to the distributed response bell are stored in the distributed response data table. , And based on the search result, an extension tenant including the extension on which the distributed response input operation has been performed and a station line tenant including the station line from which the incoming call has arrived. It is determined whether or not it is compatible, and if it is determined that it is compatible, the extension on which the distributed response input operation has been performed is connected to the office line from which the incoming call has arrived, while one of which is not supported If it is determined that the extension has been performed, the connection restriction process is performed on the extension on which the distributed response input operation has been performed.

Therefore, according to the present invention, only the extension corresponding to the office line tenant including the office line receiving the distributed response can respond to the incoming office line.

Therefore, for example, when the first floor and the second floor of the building are divided into tenant 1 and tenant 2, and the office line and the extension are assigned respectively,
A call arriving on the first floor can be answered only by the extension on the first floor, and there is an advantage that confusion does not occur even if the first floor and the second floor are separate companies.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a private branch exchange according to an embodiment of the present invention, FIG. 2 is a functional block diagram showing a configuration of a portion related to a distributed response function in the embodiment, and FIG. 3 is a tenant determination in FIG. FIG. 4 is a flowchart for explaining the operation of the means, FIG. 4 is a flowchart for explaining the operation of the distributed response bell determining means in FIG. 2, and FIG.
It is a flowchart for demonstrating operation | movement of the response station line determination means in FIG. 1 ... Switching circuit, 2 ... Office line circuit, 3 ... Extension circuit, 4
… Extension telephone, 5… Control device, 6… Maintenance terminal, 7… Storage device, 8… Distributed response bell, 11… Tenant setting means, 12… Distributed response bell determination means, 13…
... response station line determination means, 14 means for stopping ringing of the distributed response bell, 15 ... distributed response data table.

Claims (1)

(57) [Claims] When a predetermined handler does not respond to an incoming call from a central office, the incoming call is displayed on a distributed response bell, and when the extension performs a predetermined distributed response input operation in this state. An internal exchange having a distributed response function for connecting the extension to the office line from which the incoming call has arrived and enabling an incoming call response, wherein a plurality of distributed responses for displaying an incoming call from the office line at the time of the distributed response. And a plurality of distributed response bells, respectively, are set in association with a plurality of pre-configured central office tenants and a plurality of extension tenants, and the correspondence is stored in the distributed response data table. If the tenant setting means does not respond to the incoming call from the office line,
A distributed response bell corresponding to the office line tenant including the office line from which the incoming call has arrived is determined from the correspondence stored in the distributed response data table, and the determined distribution response bell is used to display an incoming call. Response bell determination means, and when a distributed response input operation is performed on the extension, the distributed response bell corresponding to the extension tenant including the extension and the station line tenant corresponding to the distributed response bell are transmitted to the distributed response A search is made from each of the correspondences stored in the data table, and based on the search results, an extension tenant including the extension on which the distributed response input operation has been performed and a station tenant including the station line from which the incoming call has arrived And a determining means for determining whether or not they correspond to each other. When the determining means determines that they correspond to each other, the distributed response input operation is performed. A response station line that connects an extension to the station line from which the incoming call has arrived and, when it is determined that the extension is not supported, performs processing for connection restriction on the extension on which the distributed response input operation has been performed. A private branch exchange comprising: a decision unit.