JPS61164365A - Private branch exchange - Google Patents

Abstract

PURPOSE:To preclude the possibility of giving a bad impression to an opposite party by informing the response wait time of an incoming call to an operator so as to allow the operator to make a courtesy reply. CONSTITUTION:The incoming call from a trunk line is sent to a trunk line attendant board 6 via a channel device 1 from a controller 2, and when an incoming signal is sent to a control circuit 7 through a transmission control circuit 9, the control circuit 7 blinks the lamp of a lamp circuit 10 receiving the incoming so as to ring a tone ringer. When the operator depresses the reply AK of a key group 11, a key scan circuit 12 sends a reply signal to the control device 2 from the control circuit 7. The controller 2 uses a clock 5 to measure the time from the incoming to the reply so as to send a response wait time and the data of the trunk line number of the trunk line having the incoming call thereby connecting the channel circuit 16 of and trunk line attendant board 6 with the channel of the trunk line having the incoming call. The control circuit 7 displays the trunk line number and the waiting time to a display circuit 13.

Description

DETAILED DESCRIPTION OF THE INVENTION Field of Industrial Application The present invention relates to a private branch exchange equipped with a central branch relay stand that relays a central office (1) and an extension line.

Mouth λ Conventional technology Traditionally, this has been used in central branch relay stations for private branch exchanges.

Processing of incoming central line calls (answering incoming crisis lines).

(connecting to a designated extension) is done one by one, so if there is another incoming call to the central office line while the incoming call is being processed, the incoming call to the central office line will wait until the previous incoming call is finished. The waiting time was unknown to the operator. Also, is there a lamp that indicates an incoming call for each central office line? Even if you have one, if there are multiple incoming calls, the operator may not be able to remember when each individual incoming call has been waiting. Handlers need to take special consideration when dealing with customers who have been waiting for a long time.

8 Problems to be Solved by the Invention The present invention has been made in view of the above-mentioned points, and is a central office line that allows the handler to respond courteously by notifying the handler of the waiting time for incoming calls. The aim is to provide a relay stand.

→ A ninth means for solving the problem, and means for transmitting all the data of the ninth office line number corresponding to the incoming call along with the call response waiting time measured by the timing means to the office line relay board, The office line relay board is a private branch exchange equipped with means for receiving data of response waiting time and office line number, and display means for displaying response waiting time and office line number.

When a telephone operator answers an incoming central line call, the response waiting time for the incoming call is displayed, allowing the operator to be aware of the entire response waiting time.

Hoeff Embodiment FIG. 1 is a schematic diagram showing an embodiment of the present invention. In this embodiment, the entire response waiting time of an incoming call is displayed, and the storage device 141 stores control information for the talkie full transmitter 21 corresponding to the response waiting time. This is a receiving and distributing device for distributing fresh information to target devices. i61 is a central office line relay board, and the communication path device i
l+ and data transmission and 9't- transmission, l1IJ? n
times j9+91 (!: , m record 8 IJA, 4th stage t61 (D 11ill control circuit to perform formation f (71
, the control circuit (710), a memory (8) storing the control program, a display circuit 131 that displays all the station line numbers and response waiting times, and a lamp circuit +1 (l) that indicates the arrival of the station line.
8 key scans to detect all operations of key #qD operated by the operator and keys of the key group aD! ! 121, a talkie circuit (■) that sends out a plurality of response talkies, a ninth handset (171), and
It consists of nine talk circuits (1, 6+) connected to +, and a t-th talkie sending circuit U that sends a talkie from the talkie circuit σ4 to the talk line circuit [161].

In Fig. 1, incoming call 1'j from bus line: control device (2
1 for communication path equipment? The data is then sent to the central office line relay board (6). At the station line relay stand (61), when the incoming signal is sent to the transmission control circuit (91) and the control circuit (7), the υ control circuit (7) switches the incoming lamp of the lamp circuit +11 to 1. It blinks at a rate of 120 times per minute and sounds a tone ringer (not shown).The F operator responds by pressing the response key AK7 in the key group all.When the response key AK is pressed, the key scan circuit 112+ detects an error. and a response signal is sent from the control circuit (7) to the transmission control circuit +91,
The information is sent to the control device (2) via the communication path device (tll). Upon receiving the response signal, the control device +21 measures the entire time from reception to response using a clock (5).
All data including the response waiting time and the central office line number of the central office line where the call was received are sent to the central office line relay board (
6t, and the central office line relay stand (6t)
There is an incoming call and the communication path is connected to the nine station line. The control circuit (7) receives the waiting time and station line number data through the transmission system circuit +91, and causes the display circuit (13) to display the station line number and waiting time in full.

As described above, in order to make the F operator aware of the response waiting time, and furthermore, the control circuit +71 transmits a talkie corresponding to the response waiting time. to drive one TKYi (1=0 to 2) in the talkie circuit (141) at full selection% and send it to the talkie-2 toe+- sending circuit (151). Under the control of the control circuit (7), all the talkies from the talkie circuit 1@Q41 are sent to the communication path circuit t1e.Then, the 1st station line and the operator listen to this talkie from the talkie circuit a, The operator then answers the call and performs normal incoming call processing.

Here, the talkie circuit I will be explained.

TKYO has a waiting time of less than 1 second (e.g. 10 seconds). For example, "Hello, this is O○○ Hotel." Talkie-1 For example, ``Omakase Shishie
"ooo hotel" is registered, but TKY2 has a waiting time of 52 seconds or more, such as "Sorry for the inconvenience, 9000 hotel" is registered in Talky-1. Said control time RI! 711j One of these three talkies is all selected depending on the waiting time.

g) Effects of the Invention The present invention allows the handler to fully display and recognize the response waiting time of an incoming call, thereby allowing the caller to use all the key money and avoid the risk of giving a bad impression to the other party. It is also possible to send out a talkie in accordance with the response waiting time so that the operator can respond easily.

[Brief explanation of the drawing]

FIG. 1 is a schematic diagram of an embodiment of the present invention. (2)...Control device, +51...Clock, (7+...
-Control circuit, u3...display circuit.

Claims (1)

[Claims] 1) In a private branch exchange equipped with a central office line relay board, a clock means for measuring the time from when an incoming call is made to the central office line relay board until the central office line relay board responds; means for transmitting data on the central office line number of the incoming call along with the response waiting time to the central office line relay board; means for the central office line relay board to receive data on the response waiting time and the central office line number; A private branch exchange characterized by comprising display means for displaying a response waiting time and a central office line number.