JPH0423550A - Additional communication setting system in exchange system - Google Patents

Abstract

PURPOSE:To make it possible to receive service corresponding to user's own requirement by storing service in each call correspondingly to various originating or terminating calls and generating the stored service. CONSTITUTION:The above additional communication setting system consists of an ISDN line exchange network 1a, an analog line exchange network 1b, an exechange system 3, ISDN corresponding telephone sets 15b, 17 connected to the network 1a, an ISDN corresponding facsimile equipment 2, telephone sets 15a, 15c connected to the network 1b, an ISDN corresponding facsimile equipment 10, an extension telephone set 12, speaker horns 13, 14, and a video telephone set 16. In this case, the 2nd call is automatically set up based on information obtained from the 1st communication and additional information corresponding to the 1st communication is sent by the 2nd communication. Consequently, a user can optionally receive service other than original communication in accordance with user's own necessity in each call.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an additional communication setting method in an exchange system in which a communication screw 1 is connected to a workpiece.

[Conventional technology]

Conventionally, additional services of exchange systems include, for example,
It is described in Japanese Patent Application Laid-Open No. 61-26074.0.

This system relates to facsimile mail for a specific communication called facsimile communication, and after completing delivery of a facsimile document, the delivery result is notified by voice to a telephone at a pre-designated number.

[Problem to be solved by the invention]

However, the above-mentioned conventional technology does not take into consideration communication (for example, voice communication, data communication, etc.) when the main communication is not facsimile communication, and
No special consideration was given to sub-communications to the main communication, nor to communications other than notification of delivery results via voice guidance.

The present invention provides a switching system connected to a communication network, in which a handler can arbitrarily receive services other than the original communication as necessary for each call, based on call information for various main communications. The purpose is to provide a selectable additional communication setting method.

[Means to solve the problem]

The present invention automatically sets the second communication based on the information obtained during the first communication, and transmits additional information corresponding to the first communication to the originating terminal, the receiving terminal, or the 1
This is accomplished by sending the information to a terminal device that is unrelated to the communication.

[Effect]

Based on the information obtained during the first communication (for example, dial information, attribute information, originating address information, destination address information, etc.), the presence or absence of an additional service corresponding to this communication is recognized.

When an additional service is set, a second communication corresponding to a predetermined first communication is automatically set in order to provide the additional service. Then, the additional service is sent from this second communication. As a result, the operator can arbitrarily and automatically receive an additional service corresponding to a predetermined call.

〔Example〕

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of the switching system and communication network of the present invention.

In the figure, 1a is the l5DN circuit-switched network, 1b is the analog circuit-switched network, 3 is the switching system, 15b and 17 are l5DN-compatible telephones connected to the l5DN circuit-switched network 1a, and 2 is connected to the l5DN circuit-switched network 1a. l5DN compatible facsimile device (G4 facsimile),
15a and 15c are telephones connected to the analog line switching network 1b. In addition, in exchange system 3,
5 is a switch, 4a is 1 to rank for 15DN which interfaces between 15DN circuit switching network 1a and switch 5, 4b and 4C are analog circuit switching network 1b and switch 5
Station line 1 to rank, 9 is l5 which interfaces with
A digital extension interface that interfaces the DN compatible facsimile device 10 and the switch 5, ll
b and llc are speakerphones 13 and 14 and switch 5
an extension interface for interfacing with
a is an extension interface for interfacing between the extension telephone 12 and the switch 5; 19 is a digital extension interface for interfacing between the video telephone 16 and the switch 5; 7 is a service storage unit for storing various additional services generated from the main communication; Reference numeral 8 denotes an audio service supply trunk having an audio synthesis function for supplying an audio service, 18 an image service supply trunk 1 to rank having a function of storing image information and a function of generating image information for supplying an image service, and 6 a This is a central control device that controls the entire exchange system 3.

FIG. 2 is a diagram showing information on the D channel (layer 3 information) carried between the user and the network.

This layer 3 information is composed of a variable length information element identifier 21, an information element length 22, and an information content 22. This information is also used for circuit-switched call control such as calling and disconnecting, and the information sent when making a call (call setup message) includes an area that notifies the called party of the calling party's address. It is provided. Furthermore, the call setting message has an area (user area) that the user can use as desired, and various additional information can be notified to the called party for each call.

FIG. 3 is a diagram showing an example of the configuration of the service storage section 7. As shown in FIG.

The service storage section 7 includes an index section 3a and a service supply section 3b. The index section 3a indicates whether an additional service is registered for incoming and outgoing calls in the switching system, and the service information section 3b indicates detailed contents of the additional service corresponding to the index. It is something.

The index section 3a uses the incoming/outgoing identifier 30 indicating the supplementary service for the outgoing or incoming call, and the value of the incoming/outgoing identifier. Service information section 3b corresponding to the RWj destination/source address 31 and index indicating (in case of service)
It is made up of detailed content addresses that indicate the start address of.

The service information section 3b also includes a service type code 33.0 that indicates the type of additional service. Restriction information code 34 indicating restriction information when providing a service for that service type code (for example, when providing a service for incoming calls only to incoming calls from a specific caller,
Stores a code indicating restrictions by origin. ), a service supplier code 35 indicating the source of the service when supplying the service, a service destination code 36 indicating the destination of the service, and a detailed information element 37 indicating detailed information necessary when supplying the service. It is composed of

Next, to the user of the extension telephone 12, the facsimile machine 2
The operation when a user wants to receive a service that notifies the facsimile machine 10 of an incoming call from a user will be described.

FIG. 4 is a diagram showing the procedure for providing the service.

First, the user of the extension telephone 12 selects the facsimile device M which wishes to receive the incoming call notification service according to a predetermined procedure.
2 and the address of the facsimile machine 10 are registered in the service storage unit 7 (FIG. 4, 40).

Note that registration can be easily performed, for example, by sending voice guidance from an exchange system to an extension telephone and performing the registration in an interactive manner.

When the operator sends the special code for registering the provision of additional services to the exchange system, a message saying ``Additional services can be registered'' is sent to the extension telephone.Then, ``Please select the type of service.'' The message ``If it is a ××× service, please press ゛ko'', if it is a △Δ△ service, please press 2'...'' is sent.The handler is , select the desired service and press the corresponding selection button. Once the exchange system recognizes this information, ゛△Δ
Similarly, in order to realize the desired service, the exchange system queries the operator in the form of dialogue for the necessary information, and the operator then selects the corresponding information by clicking the selection button. By entering the information, you can easily register the service.

In addition to registering additional services from an extension telephone in this way, there are other methods such as registering from a maintenance terminal or using a computer, etc., but these methods can be easily achieved using well-known techniques. Detailed explanation will be omitted.

When an incoming call is received to the facsimile machine 10 with the incoming call notification service registered, the central control unit 6 of the switching system 3 sends a variable length information element identifier 21, which is layer 3 information shown in FIG. 2, for example. , the information element length 22, and the information content 22, the source address of the incoming call can be known. The central control device 6 compares the incoming call information with the contents registered in the service storage section 7. The matching process is
At 41 in FIG. 4, the central controller 6 performs the following steps. First, in the index section 3a, an index section in which the incoming call/outgoing call identifier 30 indicates an incoming call and the incoming call destination/caller address 31 indicates the telephone number of the facsimile machine 10 is searched. Recognize that the service is registered. Thereafter, the detailed content address 32 is extracted from the index section.

Next, based on the extracted detailed content address, the service information section 3b is accessed and the detailed content of the service is recognized. In this case, the service type code 33 is a code indicating an incoming facsimile service, and the restriction information code 34 is a code indicating that the service is provided only for incoming calls from a specific source (in this case, facsimile machine 2). The code shown, service provider code 35, ranks 78 to voice service provider 1, which notifies incoming facsimile calls.
The service supply destination code 36 indicates the code indicating the extension telephone 12, and the detailed content information element 37 indicates the address of the originating facsimile machine 2 corresponding to the restriction information code. Next, the central control device 6
checks whether the source address of the first incoming call matches the address of the facsimile machine 2 indicated by the detailed information element 37. Here, if they match, the central control device 6
The voice service supply trunk 8 indicated by the service provider code notifies the extension telephone 12 indicated by the service provider code of the arrival of a FAX from the aximmili device 2 (FIG. 4, 43). For example, a pre-registered voice guide such as "A fax from Mr. Kuninaka has just entered the facsimile machine number 2000" is transmitted to the extension telephone 12. The owner of the extension telephone 12 can be informed of the incoming call from a specific caller (in this case, the facsimile machine 2) through this voice guide.

Next, a second embodiment of the present invention will be described with reference to FIGS. 1 and 5.

First, it is assumed that a 100 number call is made from the extension telephone 12 to the police. When the central control device 6 recognizes the 100 number call, it calls the speakerphone 14 installed at a guardhouse, etc., for example.
At the same time as the 100 number notification, the voice from the extension telephone 12 is transmitted (Fig. 5, 51). That is, the central controller 6 has 1
When the call setting message numbered 00 is received, any 1 to rank is captured, and connection processing is performed between the extension interface lla and the extension interface 110, and the connection between the captured 1 to rank, the speakerphone 14, and the extension telephone 12 is performed. Connect in the format of a king call.

In this case, the information in the service storage unit 7 includes the incoming/outgoing identifier 30 as the calling code, the incoming/outgoing address 31 as the address of the extension telephone 12, and the service type code 33 as the speakerphone installed in the guardhouse. 14, the service provider code 35 is the address of the telephone extension 12, the service provider code 36 is the address of the guardhouse speakerphone 14, the restriction information code 34 is the destination address, and the detailed information element 37 is the address of the telephone 110. Indicates each address.

Note that the content of this 110 number call may be transmitted not only to the speakerphone 14 installed at the guardhouse but also to the speakerphone 13 in charge of maintenance.

In addition, instead of transmitting the voice from the extension telephone 12 to the speakerphone, the voice service supply 1 to rank 8 may transmit, for example, "An emergency has occurred. A 110 call has just been made from the extension telephone 12. It is also possible to send a message such as "We are currently working."

Next, the operation of a third embodiment in which various additional services are provided to outside lines will be described with reference to FIGS. 1 and 6.

For example, when a call to 119 is made from the extension telephone 12, the central control unit 6 captures ranks 1 to 119, makes the call to 119, and also makes a call to the telephone 15a of the designated hospital and sends the call from the voice service supply trunk 8 to the designated hospital telephone 15a. For example, the system sends a message saying, ``We have just received a 119 call from Company A. For details, please contact the general affairs department of Company A, telephone number xxx-xxxx.'' to prompt the hospital to prepare for response. You can also do that.

Next, a fourth example will be described.

For example, if a salesperson who is scheduled to receive a call from a customer is away from his or her desk at - hours or goes out, the salesperson must
The address of 5a and the lamp blinking service for incoming calls from that address are registered in the service storage section 7. After this, when a call is received from the customer's telephone 15 while the salesperson is away, the central control device 6 blinks the lamp provided on the extension telephone 12 of the registration source.
It is possible to notify the person in charge of receiving a call from a customer. Furthermore, if the extension telephone 12 has a display, a service is also possible in which the fact that there is an incoming call from a customer is displayed on the display. Note that the data to be displayed on the display is sent from the image service supply trunk 18, or sent from the central control unit 6 to the extension telephone 1 via a control line other than the telephone line (not shown).
You should send it to 2. Furthermore, if the extension telephone 12 is not equipped with a display such as a lamp or a display, the extension telephone 12 will inquire of the exchange system, and if there is an incoming call, for example, [11:15 a.m. I received a call from Mr. XXXX from company A. ”
It is also possible to convey messages such as:

Although the description has been made regarding services provided only to one or more specific extension telephones 12, it is also possible to provide similar services to a plurality of extension telephones of the sales department in charge.

Next, a fifth example will be described.

For example, a video phone 1G (the video phone line is 2B)
+D l5DN line is used, one B channel is used for images and the other B channel is used for audio)
When an incoming call is received from an extension telephone 17 that transmits and receives only voice registered in the batishime service storage unit 7, the central control unit 6 recognizes the incoming call and sets the service provider code 35 in advance. Image service supply trunk 1
8 sends an image of the face of the user of the extension telephone 17, which is the caller, to the video telephone 16. To explain this operation in detail, when the central control unit 6 recognizes a call from the extension telephone 12 to the video telephone 16, it sets up a call between the extension telephone 12 and the video telephone 16, and at the same time searches the service storage section 7. As a result of the search, if a predetermined additional service is registered, the content is deciphered. As a result, if the service is for a call from a normal extension telephone to a videophone, the image service supply trunk is accessed, the image information corresponding to the extension telephone 12 is read out, and the B channel for the image of the videophone 12 is accessed. and image service supply 1 to set up a call between ranks, and extension telephone 12.
image information corresponding to is sent to the extension telephone 12.

In addition, by displaying not only a face image but also a name, address, and various other data as image information, it is also possible to display the information necessary for a conversation with the other party without looking at a business card or notebook. It is.

〔Effect of the invention〕

According to the present invention, services are stored and generated for each call in response to various types of outgoing or incoming calls, allowing the user to receive services according to his or her needs.

Furthermore, by registering multiple services, you can receive multiple services.

Further, by automatically setting the sub-communication corresponding to the main communication, there is no need for the user to perform the sub-communication, and there is an effect that operability is improved.

[Brief explanation of drawings]

Figure 1 is a block diagram showing the system configuration of the present invention, Figure 2 is a block diagram showing the system configuration of the present invention.
The figure shows an example of information obtained by the central control unit when receiving a call in the configuration shown in FIG. 1, FIG. 3 shows the configuration of the service storage unit in the configuration shown in FIG. 6 and 6 are diagrams showing a service generation procedure for explaining the operation of the present invention. 1a...l5DN line switching network, 1b...analog line switching network, 2 and 10...l5DN compatible facsimile device, 3...exchange system, 4a...1 for l5DN
- Rank, 4b and 4c... Central line 1 - Rank, 5...
・Switch, 6...Central control unit, 7...Service storage unit, 8...Voice service supply l・Rank, 9 and 19...Digital extension interface, lla, l
lb and 11c...extension interface, 12...
Extension telephone, 13 and 14...Speakerphone, 15a
and 15c...telephone, 15b and 17...l5DN
Compatible telephones, 16...Video phone, 18...Image service supply 1-rank. 19.

Claims (1)

[Claims] 1. Automatically setting a second communication based on information obtained during the first communication, generating an additional service, and transmitting the additional service through the second communication. An additional communication setting method in an exchange system characterized by. 2. Automatically calling a terminal device unrelated to the first communication based on the information obtained during the first communication, and after the terminal device responds, connecting the terminal device to the first communication An additional communication setting method in an exchange system characterized by setting a second communication for performing. 3. Create a voice message based on the information obtained during the first communication, call a terminal device unrelated to the first communication, and after the terminal device responds, set up the second communication, and perform the above An additional communication setting method in an exchange system characterized in that a voice message is sent to the terminal device. 4. A second communication is set in which image information is created based on the information obtained during the first communication, and the image information is sent to the originating or terminating end that is performing the first communication. An additional communication setting method for a switching system with 5. If the information about the caller is registered in advance, and a predetermined terminal device receives a call from the above caller, and the terminal device does not respond, the caller's information is registered in advance. An additional communication setting method in an exchange system, characterized in that information indicating that an incoming call has been received is registered in a storage area corresponding to the predetermined terminal device. 6. A first table for searching whether an additional service is registered based on the information obtained during the first communication, and a detailed table corresponding to the additional service when the additional service is registered. a second table representing information;
An additional communication setting method in an exchange system, characterized in that an additional service corresponding to the first communication is performed based on the second table. 7. The information obtained during the first communication is characterized by being information indicating the calling party, information indicating the called party, or a combination of information indicating the calling party and information indicating the called party. An additional communication setting method in an exchange system according to any one of claims 1 to 6.