JPH0236469A - Fault processing correspondence guiding system - Google Patents

Abstract

PURPOSE:To facilitate the correspondence of fault processing by storing previously operation instructing video information at every fault to an operator in a large capacity random access filing device, and reading and displaying it while considering a fault code encoded separately as being classified by the cause to be a key at the time of the occurrence of the fault. CONSTITUTION:The large capacity random access filing device 24 stores the operation instructing video information at every fault to occur in every unit to constitute an automatic teller machine by making it correspond to information that the fault is encoded while being classified by the cause. When the fault occurs in the unit to constitute the automatic teller machine, fault processing correspondence guiding routine 22 retrieves the random access file 24 according to the information that the fault is encoded while being classified by the cause, and displays the corresponding operation instructing video information on a picture displaying device 14 for operation guidance. Thus, when the fault occurs, even an operator not having sufficient knowledge can be made to perform the fault processing correspondence easily, and simultaneously, the fault processing correspondence can be carried out quickly.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to an automatic teller machine, and more particularly to a troubleshooting guide system for an automatic teller machine.

[Conventional technology]

The automatic teller machine includes a magnetic card reading/writing/receipt issuing unit, a passbook printer unit, a deposit unit that identifies and counts banknotes, a banknote discharge unit that counts and discharges banknotes, and an image display device for operation guidance. , and a control section, but since these units handle media such as cards, receipts, 11mg, banknotes, etc., there is a risk of failures related to transport of the media or mechanical failures of the units. Failures occur due to defects, electronic circuit defects, etc.

In conventional automatic teller machines, notification of the occurrence of a failure is carried out only by putting the automatic teller machine into a hibernation state and displaying a failure code on the numerical display section of the operation panel or remote monitoring device.

For this reason, it is difficult to understand where the failure has occurred.

Once a failure occurs in an automatic teller machine, due to the lack of knowledge of the operator on how to deal with it, it takes a great deal of time to recover.

[Problem to be solved by the invention]

In the conventional automatic teller machine mentioned above, the occurrence of a failure was only notified by a failure code, so since the automatic teller machine is composed of a complex mechatronic unit, it is difficult to operate when a failure occurs. It is difficult for operators to understand the nature of the failure, difficulty in finding and identifying the location of the failure, and lack of knowledge on how to deal with it. However, if the handling method is incorrect, there is a possibility that a miscalculation may occur and a situation may occur that could cause a customer to have a credibility problem as a financial institution.

In view of the above-mentioned points, an object of the present invention is to enable even an operator without sufficient knowledge to easily deal with a failure when a failure occurs in an automatic teller machine, and to
To provide a troubleshooting guidance system that enables prompt troubleshooting, reduces the need for customers to wait, and reduces the risk of credit problems related to miscalculations.

[Means to solve the problem]

The troubleshooting guidance system of the present invention includes a magnetic card reading/writing/receipt issuing unit, a passbook printer unit, a deposit unit that separates and counts banknotes, a banknote discharging unit that counts and discharges banknotes, and an operation guidance image. In an automatic teller machine that includes a display device and a control unit, and has a function of detecting failures occurring in each unit and a function of encoding the detected failures according to their cause, each unit constituting the automatic teller machine When a failure occurs in a large-capacity random access file device that stores operation instruction video information for each failure that occurs in the unit in correspondence with information encoded by the cause of the failure, and in a unit that constitutes the automatic teller machine. and a troubleshooting guidance routine for searching the random access file device based on information encoded for each cause of the trouble and displaying corresponding operation instruction video information on the operation guidance image display device.

[Effect]

In the troubleshooting guidance system of the present invention, a large-capacity random access file device matches operation instruction video information for each fault that occurs in each unit that makes up an automatic teller machine with information encoded by the cause of the fault. When a failure occurs in a unit constituting an automatic teller machine, the troubleshooting guidance routine searches the random access file device based on the information coded for each cause of the failure and retrieves the corresponding operation instruction video information. Displayed on an image display device for operation guidance.

〔Example〕

Next, the present invention will be explained in detail with reference to the drawings.

FIG. 2 is a block diagram showing the configuration of an automatic teller machine to which the indoor troubleshooting system of one embodiment of the present invention is applied. This automatic teller machine has a main processor (MPU)
) 1, a main memory (MM) 2, a file control unit (DKC) 3, a large-capacity random access file device 4, and a floppy disk.

A floppy disk control unit (FDC) 5, a floppy disk drive 6, an interface control unit (FC) 7, and a magnetic card reading/writing receipt issuing unit (CI).
P) 8, passbook printer unit (PBP) 9, deposit unit (BD)
C) 11, a communication line control unit (HCC) 12, a display control unit (DPC) 13, an operation guidance image display device (DISP) 14, and a keyboard control unit (KBC).
) 15, a keyboard (KB) 16, an audio generation control section (ASC) 17, and a speaker 18.

Referring to FIG. 1, the troubleshooting guide system of this embodiment includes a troubleshooting routine 21, a troubleshooting guide routine 22, a cause/fault code correspondence table 23, and an operation instruction video information file 24. Its main parts are composed of:

The fault detection routine 21 resides in the main memory 2, detects when a fault occurs, refers to the cause/fault code correspondence table 23, and outputs a fault code coded by cause of the fault.

The troubleshooting guidance routine 22 includes an operation instruction video information search means 25 that resides in the main memory 2 and searches for operation instruction video information from the operation instruction video information file 24 based on the failure code; Search method 2
an operation instruction video information display means 26 for displaying the operation instruction video information retrieved by step 5 on the operation guidance image display device 14;
and an instruction analysis means 27 that analyzes instructions from the keyboard 16 and returns control to the operation instruction video information retrieval means 25 or recognizes failure recovery.

The cause/fault code correspondence table 23 is stored in the main memory 2.
The contents are as shown in FIG. 3, for example.

The operation instruction video information file 24 is formed on the large-capacity random access file device 4, and contains operation instruction videos for each failure that occurs in each unit that constitutes the automatic teller machine so that it can be searched by failure code or the like. information is stored.

The large-capacity random access file device 4 stores operation instruction video information for each failure occurring in each unit constituting the automatic teller machine.

Next, the operation of the troubleshooting guidance system of this embodiment configured as described above will be explained. Here, as an example of a failure, a procedure for a banknote jam in the banknote discharging unit 11 will be described with reference to the flowchart shown in FIG. 4.

When a banknote jam occurs on the conveyance path of the banknote discharging unit 11, the failure detection routine 21 detects whether the banknote crosses one of the sensors in the conveyance path and then does not reach the next sensor or the banknote has stopped. A failure is detected based on the fact that a banknote continues to cross one of the sensors, and the stop position of the banknote is determined by the corresponding sensor.

In addition, in the fault detection routine 21, the cause/fault code correspondence table 23 is referred to based on the cause of the fault, and a fault code coded by cause of the fault, for example, "61" (third
(see figure) and outputs it to the troubleshooting guidance routine 22. When a fault code is output from the fault detection routine 21,
The troubleshooting guidance routine 22 searches the operation instruction video information in the operation instruction video information file 24 using the fault code as a key using the operation instruction video information search means 25, and retrieves the retrieved operation instructions, for example, as shown in FIG. The video information is displayed on the operation guidance image display device 14 by the operation instruction video information display means 26 (step 41). In addition, at this time,
The fault handling guide routine 22 is a fault detection routine 2.
The stop position of the banknote 31 (see FIG. 5) determined in step 1 is displayed superimposed on the operation instruction video information. In this way,
For example, an image display device 14 for operation guidance as shown in FIG.
When the operator is informed of the stop position of the banknote by the animation image displayed on the screen, the operator inputs a confirmation instruction from the keyboard 16 (step 42).Then, the instruction input from the keyboard 16 becomes a troubleshooting guide. Routine 2
The instruction analysis means 27 of No. 2 analyzes the information, and the control is returned to the operation instruction video information retrieval means 25.

The operation instruction video information search means 25 searches the operation instruction video information file 24 for the next operation instruction video information and passes it to the operation instruction video information display means 26, and the operation instruction video information display means 26 retrieves the next operation instruction video information from the operation instruction video information file 24. The video information is displayed on the operation guidance image display device 14 (step 43). As a result, how to draw out the banknote discharging unit 11 is displayed on the operation guidance image display device 14.

The operator pulls out the bill dispensing unit 11 from the casing of the automatic teller machine according to the withdrawal method of the bill dispensing unit H1 displayed on the operation guidance image display device 14, and then inputs an instruction to proceed to the next step from the keyboard 16. (step 44), the instruction input from the keyboard 16 is analyzed by the instruction analysis means 27 of the troubleshooting guide routine 22, and control is returned to the operation instruction video information retrieval means 25.

The operation instruction video information search means 25 searches the operation instruction video information file 24 for the next operation instruction video information and passes it to the operation instruction video information display means 26. The image information is displayed on the operation guidance image display device 14 (Step 45). As a result, the opening direction of the banknote discharge unit 1 is displayed on the operation guidance image display device 14.

The operator opens the conveyance path of the bill discharging unit 11 according to the opening direction of the bill discharging unit 11 displayed on the internal image display device 14, and gives an instruction to proceed to the next step from the keyboard 16. (Step 46) The instruction entered from the keyboard 16 is analyzed by the instruction analysis means 27 of the troubleshooting guidance routine 22, and control is returned to the operation instruction video information retrieval means 25.

The operation instruction video information search means 25 searches the operation instruction video information file 24 for the next operation instruction video information and passes it to the instruction video information display means 26. As a result of displaying the operation instruction video information on the operation guidance image display device 14 (stair-pu 47), the operation guide image display device 14 displays how to take the banknotes from the banknote discharging unit number 1. The operator takes out the jammed banknote from the conveyance path of the banknote discharging unit 1 according to the banknote removal method displayed on the operation guidance image display device 14, and gives an instruction to proceed to the next step from the keyboard 16 (Step 48). The instructions entered from the keyboard 16 are analyzed by the instruction analysis means 27 of the troubleshooting guidance routine 22, and control is returned to the operation instruction video information retrieval means 25.

The operation instruction video information search means 25 searches the operation instruction video information file 24 for the next operation instruction video information and passes it to the operation instruction video information display means 26, and the operation instruction video information display means 26 retrieves the next operation instruction video information from the operation instruction video information file 24. The video information is displayed on the operation guidance image display device 14 (step 49). As a result, the manner in which the bill discharging unit I is closed is displayed on the operation guidance image display device 14.

The operation port closes the transport path of the bill discharging unit 11 according to the closing method of the bill discharging unit 11 displayed on the operation guidance image display device 14, and gives an instruction to proceed to the next step from the keyboard 16 (step 50). . Instructions input from the keyboard 16 are sent to the troubleshooting indoor routine 2.
The instruction analysis means 27 of No. 2 analyzes the information, and the control is returned to the operation instruction video information retrieval means 25.

The operation instruction video information search means 25 searches the operation instruction video information file 24 for the next operation instruction video information and passes it to the operation instruction video information display means 26. The instruction video information is displayed on the operation guidance image display device 14 (step 51). As a result, how to store the housing of the banknote discharging unit 11 is displayed on the operation guidance image display device 14. The operator moves the bill discharging unit 1 according to the method of storing the bill discharging unit H1 in the housing displayed on the operation guidance image display device 14.
1 in the casing of the automatic teller machine, and give an instruction to proceed to the next step from the keyboard 16 (step 52).
).

Thereafter, in the same manner, operation instruction video information for the procedure for restarting is sequentially displayed on the operation guidance image display device 14.

In addition, magnetic card reading/writing resort issuing unit 8
．． Printer unit 9. It goes without saying that even when a failure occurs in other units such as the Fl unit 10, the same process as in the case of the banknote discharging unit il is performed and the display of the operation instruction video information is repeated.

In this way, the magnetic card reading and inscribing resort issuing unit 81 passbook printer unit 9 deposit unit 10
．． The video information indicating the operation I for each failure that occurs in each unit constituting the automatic teller machine, such as the banknote dispensing unit 11, is as follows:
This will be displayed on the operation guidance image display device 14 every time the state of the unit changes due to the operation on the unit after the occurrence of a failure.

Incidentally, in the above embodiment, a case has been described in which operation instruction video information is stored in the large-capacity random access file device 4, but not only operation instruction video information but also operation instruction audio information is stored in the large-capacity random access file device 4. If the information is stored in the computer, the operator can be guided by voice.

〔Effect of the invention〕

As explained above, the present invention provides a large amount of random-? This method is stored in the user interface file device, and when a failure occurs, the operation instruction video information is read out using the failure code coded according to the cause of the failure as a key and displayed on the image display device for operation guidance. This has the effect that even an operator can easily take troubleshooting measures.

Furthermore, when a fault occurs in an automatic teller machine, quick troubleshooting is possible, which eliminates the need for customers to wait for long periods of time, and reduces the risk of credit problems related to incorrect payments. .

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of a troubleshooting guide system according to an embodiment of the present invention. FIG. 2 is a block diagram showing an automatic teller machine to which the troubleshooting guide system of the present embodiment is applied. FIG. 3 is a diagram illustrating the contents of the cause/fault code correspondence table in FIG. FIG. 1 is a diagram showing an example of an animation image displayed on the operation guidance image display device in FIG. 1; In the figure, 1... Main processor (MPU), 2... Main memory (MM), 3... File control unit (DKC), 4... Large capacity random access file device, 5. ...Floppy disk control section (FDC), 6...
- Floppy disk drive, 7... Ink face control unit (IFC), 8... Magnetic card reading/writing receipt issuing unit (CI P), ... Passbook printer unit (PBP), ... Deposit unit (BD),・・Banknote discharge unit) (CC), ・・Communication line control section (HCC), ・・Display M control section (DPC), ・・Operation guidance image display device (DISP), ・・Keyboard control section (KBC) , ・Keyboard (KB), Audio generation control unit (ASC), ・Speaker, ・Fault detection routine, ・Fault treatment guide routine, ・Cause/fault code correspondence table, ・Operation instruction video information file, ・Operation instructions Video information retrieval means; - Operation instruction video information display means; - Instruction analysis means; - Banknotes. Jintokura student illustration 1

Claims (1)

[Claims] A magnetic card reading/writing receipt issuing unit, a passbook printer unit, a deposit unit that identifies and counts banknotes, and a banknote discharge unit that counts and discharges banknotes.
An automatic teller machine comprising an image display device for operation guidance and a control unit, and having a function of detecting failures occurring in each unit and a function of encoding the detected failures according to their cause. A large-capacity random access file device that stores operation instruction video information for each failure that occurs in each component unit in correspondence with information encoded according to the cause of the failure; and a troubleshooting guidance routine for searching the random access file device based on information encoded by cause of the trouble and displaying corresponding operation instruction video information on the operation guidance image display device when the trouble occurs. A troubleshooting guidance system characterized by: