JPH0410185A - Fault content announcing device for cash handling device - Google Patents

Abstract

PURPOSE:To unnecessitate a storing means for each cash handling device and to miniaturize each cash handling device by supplying fault recovery guidance information from the storing means via a communication line to each cash handling device. CONSTITUTION:When the trouble of not discharging paper money or the like is generated in a money receiving/dispensing mechanism 13, a processing control part 11 transmits a fault code, which encodes the fault by causes, through a first communication control equipment 16, telephone line 16a and communication control equipment 18 to a recovery controller 21, and the generation of the fault is announced to a central control unit 22. When this fault code is received, the recovery controller 21 retrieves fault recovery guidance from a storage device 21a corresponding to the fault code and transmits the guidance through the communication control equipment 18 and the telephone line 16a to an ATM 10. When this fault recovery guidance is received, a the processing control part 11 of the ATM 10 displays it at a manipulation/display part 14 or prints it to a journal printer part 15.

Description

[Detailed description of the invention] [Industrial application field]

The present invention relates to a fault notification device for a cash handling device that notifies an operator of fault recovery guidance when a fault occurs in the cash handling device.

[Conventional technology]

Conventionally, this type of ATM has a magnetic card reading/writing receipt issuing unit, a bankbook printer unit, a deposit unit for identifying and counting banknotes, and a banknote, as disclosed in Japanese Patent Application Laid-Open No. 2-36469. A large-capacity random access file device that stores operation instruction video information (failure recovery guidance) for each failure that occurs in each unit, such as a banknote dispensing unit that counts and releases banknotes, in correspondence with information encoded by the cause of the failure. It is equipped with an image display device such as a CRT for operation guidance. In this ATM, when a failure occurs in the unit, the random access file device is searched based on information encoded according to the cause of the failure, and the corresponding operation instruction video information is used for the operation. It is configured to be displayed on a guidance image display device. Therefore, the operator can recover from the ATM failure using the operation instruction video information displayed on the operation guidance image display device.

[Invention or problem to be solved]

However, in the above-mentioned conventional ATMs, each ATM requires a large-capacity random access file device to store a wide variety of failure recovery guidance for each cause of failure, which makes the device large and expensive. There are some points. In view of the above-mentioned conventional problems, the present invention is a small and inexpensive cash handling device, and is a failure details notification device for a cash handling device that is capable of notifying an operator of failure recovery guidance when a failure occurs in the cash handling device. The purpose is to provide

[Means to solve the problem]

In order to achieve the above object, the present invention provides a cash handling device with a failure detection means for detecting the details of a failure occurring in the device, and a notification means for notifying failure recovery guidance according to the failure. A failure details notification device for a cash handling device, wherein a recovery control device connected to the cash handling device via a line is provided with a storage means for storing failure recovery guidance to be notified by the notification means, Between the recovery control device and the failure detection means, data on the details of the failure is supplied to the recovery control device via the line on the condition that a failure is detected, and also failure recovery guidance with contents corresponding to the failure details is provided. The configuration includes a communication control device that supplies the money to the cash handling device via the line.

[Effect]

According to the above configuration, when a failure occurs in the cash handling device, the present invention sends the data of the failure from the cash handling device to the recovery control device via the line, and the failure recovery guidance corresponding to the failure is sent from the recovery control device to the line. The information is transmitted to the cash handling device via the cash handling device, and notified by the cash handling device.

【Example】

Hereinafter, the present invention will be described in detail with reference to the drawings. The diagram is
1 is a block diagram showing an embodiment of a cash handling device 10, a recovery control device 20, and a failure notification device for the cash handling device 10 according to the present invention. In the figure, a cash handling machine (ATM) 10 is
A processing control section 11 that controls the entire MIO, and in particular controls data communication with a recovery control device 21 and a central control device 22 as described later, and a processing control section 11 that takes in a customer's magnetic card and stores it in the magnetic cart in advance. 1 who read the code number etc.
), a cart/receipt processing mechanism 12 that prints and discharges transaction data on receipts, and a deposit/withdrawal mechanism 13 that takes in banknotes and coins, performs authenticity determination and counting, and discharges banknotes and coins. The ATMIO also has an operation/display unit 14 for inputting transaction data by the customer and displaying transaction data input by the customer. Since the ATMIO includes mechanical parts such as the cart/receipt processing mechanism 12 and the deposit/withdrawal mechanism 13 as described above, there is a possibility that a failure may occur, and if a failure occurs,
The operation/display section 14 is used to display fault recovery guidance to the operator, and the operator performs operations based on this fault recovery guidance. Also ATMI
O has a yarn printer section 15 that prints failure recovery guidance in the event of failure. The ATMIO further includes a first communication control device 16 for performing data communication with the recovery control device 21 via the telephone line 16a when a failure occurs in the ATM 10, and a first communication control device 16 for performing data communication via the telephone line 16a when a failure occurs in the ATM 10. It has a second communication control device 17 for performing data communication with the central processing unit 22 via the line 17a when a failure occurs in the ATVIO. The ATMIO is located at a branch of a financial institution such as a bank, and the recovery control device 21 and central processing unit 22 are located at a head office or management center, respectively. A via line 16a and line 17a
Connected to TM10. The recovery control device 21 includes a storage device 21a such as a large-capacity random access file device that stores operation instruction video information for each failure that occurs in ATMIO, that is, failure recovery guidance in correspondence with information encoded by the cause of the failure.
The central processing unit 22 manages transaction data of a large number of ATMs installed at each branch. Next, the operation of the above embodiment will be explained. In the figure, when a failure occurs, for example, banknotes are not ejected from the deposit/withdrawal mechanism 13, the first communication control device 16, the second communication control device 17, the recovery control device 21, the central A line is connected to the processing device 22, and when the line is connected, the processing control unit 11
transmits a fault code encoded by cause of the fault to the recovery control device 21 via the first communication control device 16 and telephone line 16a1 communication control device 18, and also sends a message to the second communication control device 17 that a fault has occurred. , the central control device 22 is notified via the line 17a and the communication control device 19. When the recovery control device 21 receives this fault hood, it sends fault recovery guidance according to the fault code to the storage device 21.
a and transmits it to the ATM 10 via the communication control device 18 and telephone line 16a. Note that when the central control device 22 receives notification that a failure has occurred, it stops sending and receiving ATVIO transaction data. This fault recovery guidance includes, for example, if the banknotes are not ejected from the deposit/withdrawal mechanism 13, the details and situation of the current fault,
How to pull out the deposit/withdrawal mechanism 13 from the ATMIO housing,
How to open the deposit/withdrawal mechanism 13, how to take out banknotes that are not ejected, how to close the deposit/withdrawal mechanism 13, how to open the deposit/withdrawal mechanism 13 with AT
How to store it in the Mlo case (i.e. steps for each operation)
I can give you something. Upon receiving this fault recovery guidance, the processing control unit 11 of the ATMIO causes the operation/display unit 14 to display it or the internal printer unit 15 to print it. Note that instead of printing on the annual printer unit 15, the card/receipt processing mechanism 12 may print on the receipt, and in any case, the content of the failure recovery aidance may be output to the operator. The operator then reads the failure recovery guidance displayed on the operation/display section 14, the journal printer section 15, the card
The ATVIO failure is recovered by the failure recovery guidance printed by the receipt processing mechanism 12. Therefore, according to the above embodiment, when a failure occurs in the ATM 10, the ATMlo transmits a failure code to the recovery control device 21, and the recovery control device 21 sends failure recovery guidance according to this failure code to the ATMIO. Therefore, a storage device such as a large-capacity random access file device for storing failure recovery guidance becomes unnecessary in each ATVIO, and the ATMIO can be made smaller and cheaper than the conventional example. A specific example of the cash handling device is the ATM in the above embodiment.
Of course, the bank machine is not limited to , but may also be any other bank machine used with an online connection. Further, the failure recovery guidance may be notified not only by visually appealing to the operator as in the embodiment, but also by using audio to appeal to the auditory senses.

【Effect of the invention】

As explained above, the present invention supplies failure recovery cadence information from the storage means to each cash handling device via a communication line based on the detection of a failure in a cash handling device. It is not necessary to provide the device with a storage means for storing guidance, and each cash handling device can be made smaller or cheaper. Additionally, if it is necessary to revise the disaster recovery guidance,
Since it is only necessary to update the storage contents of the recovery control device, there is an effect that there is no need to perform update work for each cash handling device individually.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of a failure notification device for a cash handling device according to the present invention. 10...Cash handling device, 11...Processing control unit (data communication means), 12...Card/rent processing mechanism (notification means), 14... Operation display section (notification means), 15... - Journal printer (notification means), 16, 17.18.19...
・・Communication control device (data communication means), 21 ・・・
-Recovery control device, 21a...-Storage device.

Claims (1)

[Scope of Claims] A cash handling device is provided with a failure detection means for detecting the details of a failure occurring in the device, and a notification means for notifying failure recovery guidance according to the failure, and a line is connected to the cash handling device. In a failure content notification device for a cash handling device, the failure content notification device for a cash handling device is provided with a storage means for storing failure recovery guidance to be notified by the notification device, in a recovery control device connected via a In this case, on the condition that the failure detection means detects a failure, data on failure details is supplied to the recovery control device via the line, and failure recovery guidance with content corresponding to the failure content is sent in cash via the line. What is claimed is: 1. A fault notification device for a cash handling device, characterized in that a communication control device for supplying information to the handling device is provided.