JPH02141870A - Automatic transaction terminal equipment - Google Patents

Abstract

PURPOSE:To prevent the cause of an accident such as forgetting to draw out a magnetic card by providing a display means for displaying the guidance which becomes a manual for an operation and a proceeding state of an operation procedure, and a medium display means for showing a storage state of a handling medium. CONSTITUTION:A display part 6 of an input/output device is divided (6a-6c), and the procedure of an operation and the progress 6a, the storage state 6b of a handling medium, and the guidance 6c which becomes a customer's operation manual are displayed simultaneously. At the time of inputting the information, a user inputs a work menu and a key, etc., to a display device 6 by an image and a character by touching directly desired work contents and a numeral. The operation procedure and the progress are displayed as recording on one of the divided display parts 6a-6c of the display device 6, so that to what stage the present state of the transaction is proceeding can be recognized at a glance. Also, the storage state of a medium such as a magnetic card 13, etc., used for the transaction is displayed as it is on a part of the display part 6, so that its storage responsibility is clear. In such a way, an accident such as forgetting to draw out the magnetic card 13, etc., can be prevented.

Description

[Detailed Description of the Invention] (Industrial Application Field) The present invention relates to an automatic transaction terminal device that handles multiple media such as cards, cash, tickets, statement slips, etc., and particularly relates to an automatic transaction terminal device equipped with a novel input/output display method. It relates to a transaction terminal device.

(Prior art) As the field of application of automatic transaction terminals expands, there is an increasing demand for multiple functions, and the types of media that can be handled are cards, cards, etc.
The handling procedures are becoming increasingly complex, with a wide variety of items including cash, tickets, statement slips, etc. On the other hand, in order to make the device more compact, changes are also being seen in the overall configuration of the device, such as combining a display and a touch panel.

That is, as in the invention of Japanese Patent Publication No. 61-22342, there is a combination of a group of switches for inputting information and a group of panels for displaying information. This method is simple and easy to handle when the equipment has few fixed functions, but if you want to expand one function or handle many types of media, the panel group becomes larger. There are difficulties in practical application.

For the operation part of transactions with complicated contents, JP-A-62-6
There is an invention that displays a plurality of displays in stages, such as the invention of No. 9363. As such display devices, CRT (cathode ray tube), plasma display, liquid crystal display devices, and the like are in practical use and are becoming common.

In the above-mentioned conventional technology, since a keyboard is used as the manual means by the user, it is difficult for inexperienced customers to use the keyboard. In addition, since the contents of the operation are displayed in stages, once the input operation to the display is completed, the contents entered up to that point disappear from the screen, which creates a sense of anxiety for the user about making a mistake in operation, and prevents the user from progressing. Unlike face-to-face transactions between people, such as the inability to see the entire process, transactions between humans and machines tend to be a source of frustration and mistakes for customers. Moreover, the invention of JP-A No. 62-135964 is
This has been improved by integrating a color CRT display device and a touch panel input device. In this invention, since the display section is directly touched by hand, the combination of the panel group and the switch group described above is expanded to a plurality of combinations, and it appears that transactions can be made by the customer's own direct operation. This was done in stages, and not enough consideration was given to bringing it closer to the face-to-face transactions mentioned above, and it also led to accidents such as people forgetting to remove their magnetic cards.

(Problem to be Solved by the Invention) In the above-mentioned conventional technology, practical transactions are carried out through operations performed on machines, so humans inevitably perform many operations in conjunction with the machines.

Compared to face-to-face transactions between people (hereinafter referred to as interpersonal transactions), this method has a problem in that it imposes a greater psychological burden and often gives customers unnecessary anxiety. CD (Automated teller machine) and A
Machines such as TMs (deposit payment machines) that are already established on general company machines require relatively simple operation.
Although the anxiety mentioned above is not so great, when using automated transaction devices for the relevant business, such as ticket reservations and sales, and catalog sales of products, it is necessary to create an environment similar to interpersonal transactions in order to increase customer support. It is preferable to take measures to eliminate the feeling of anxiety.The present invention solves the above problems of the prior art,
The purpose of the present invention is to provide an automatic transaction terminal device that has excellent operability, has an atmosphere similar to interpersonal transactions, and is effective in preventing accidents such as forgetting to remove a magnetic card.

(Means for Solving the Problem) The above object is achieved by an automatic transaction terminal device including means for displaying the following contents.

A new input/output device is configured by combining an information display device and an input device, and the display part of the input/output device is divided to display a series of operating procedures and progress, storage status of handling media, and customer operation manual. The following guidance will be displayed at the same time.

To input information, the user directly inputs the desired business content and numbers by using images and characters on the display device, such as a business menu and keys. The operating procedure and progress are displayed as a record on one of the divided display sections of the display device, so that the current stage of the transaction can be recognized at a glance.

The storage status of media such as magnetic cards and statement slips used for transactions is displayed on a part of the display section, and by clarifying who is responsible for storing them, users' concerns can be alleviated. This also prevents forgetting to remove the media.

(Function) The output device displays text information and image information, and displays operating procedures, storage conditions of handled media, and operation guidance in the form of pictographic images and text. The input device detects the position of the finger when the display part of the output device is touched and captures it as an electrical signal, and allows the customer to input desired information in conjunction with the display.

The display section of the output device displays the progress, storage status, and guidance in an optimal layout for each job, and provides a series of displays necessary for 311 customers.1 display and input for changes in business content. Flexible processing is possible by making the contents of the software variable.

(Example) The present invention will be explained below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of a device according to an embodiment of the present invention. A hard disk 2 and a floppy disk 3 are connected to a main control section 1 to store programs and data. As input devices, a keyboard 4 for staff operations and a touch panel 5 for customer input are connected. A display 6 is connected as a display device and displays glyph images and characters. The touch panel 5 is close to the display section of the display 6, and detects the position when the customer touches an image or character displayed on the display 6.

The auto-cut printer 7 prints and issues tickets and the like.

The slip/card mechanism 8 includes a magnetic card reading mechanism 8a, a statement/journal printing mechanism 8b, and an imprint mechanism 8c.
It reads and writes magnetic card data, prints slips and journals, and imprints embossed parts of cards.

The banknote disbursing mechanism 9 dispenses banknotes during cash lending operations. The voice guidance 10 provides audio signs and guidance to the customer. The transmission control section 11 controls communication with the host computer. In the embodiment shown in FIG. 1, the transmission control section 11 performs cash loan operations and ticket reservation and ticket issuing as transaction operations. For cash lending, the medium used is magnetic card13.
, statement slip 14, journal 15, and banknote 16.

The medium used for ticket issuance is a magnetic card 13.
, statement slip 14, journal 15, and ticket 17.

Figure 2 and following shows an example of the display state according to the operating procedure of the cash loan business of the business example in Figure 1. Figure 2 is a diagram showing an example of the display of a panel showing the business menu. The customer selects the details of the transaction. For example, by selecting and touching one of the displayed "cashing,""reservation," and "ticket," a business screen is displayed on a panel. The upper part is a progress section 6 that shows the progress of the operation procedure.
a, the right end is the media section 6b that displays the storage status of the handled media
, the central part is a guidance section 6c that displays guidance for operation. In the menu display state, the progress section 6a
No particular steps are displayed.

Also, nothing is displayed in the medium section 6b.

FIG. 3 is a diagram showing the display screen when "cashing" is selected in FIG. 2, and the display of the magnetic card 13 is requested. At this time, caching is displayed on the progress section 6a, indicating that the caching task is being processed.

FIG. 4 is a diagram showing the panel display after the customer inserts the magnetic card 13. Since the magnetic card 13 has been loaded into the device, the image of the magnetic card 13 (13
) is displayed. The customer inputs his/her PIN number according to the instructions shown on the guidance section 6c.

FIG. 5 shows the screen after the password has been entered, and a glyph image indicating that the password is correct is displayed on the progress section 6a, requesting specification of the details of the transaction. "Withdraw" here
When you touch , the image shown in Figure 6 will be displayed.

FIG. 6 shows a screen for specifying the amount to be handled, and the amount is entered by directly touching it.

FIG. 7 is a diagram showing an example of the display while checking the balance or performing the withdrawal calculation procedure.

FIG. 8 is a diagram showing a display image immediately before the banknote 16 is dispensed after the operation of the device is completed, and the banknote 16 and statement slip 14 are displayed in the medium section 6b.
, and the progress of all procedures up to now is displayed in the progress section 6a.

FIG. 9 shows the screen after the magnetic card 13 has been removed, and FIG. 10 shows the screen showing the end of the job.

As mentioned above, the guidance display prompting the next operation according to the customer's operation and all the steps performed by the device are displayed as images.

Customers can perform error-free transaction operations with peace of mind as if they were face-to-face with a person. Note that this advancing section 6a
The display means is not limited to the format shown in this embodiment, as long as it displays all the operation procedures in a series from those that have been operated to those that are currently in progress, and other operations. It may also be in a format that identifies completed work, ongoing work, or scheduled work using a lighted display or the like.

(Effects of the Invention) By implementing the present invention, all the steps necessary for the procedure are displayed on a predetermined part of the screen, and the customer can recognize at a glance how far the current processing stage has progressed. Even if a customer performs an operation incorrectly, it can be detected immediately.Especially when performing multiple business processes, when the customer reaches a stage that was not intended, the details of the business currently being executed can be quickly detected. Since the information is displayed, it is possible to notice and immediately correct an operational error, and the atmosphere is similar to that of interpersonal transactions, eliminating the feeling of anxiety about operational errors.

In addition, since the storage status of the handled media is displayed, customers can perform processing with peace of mind by seeing the display that their magnetic card is stored in the device. It is also effective in preventing. Furthermore, since the input/output of information between the user and the device is performed within a screen that is a combination of a display and a touch panel, the device is also compact, easy to operate, and has remarkable effects such as ease of use.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an automatic transaction terminal device according to an embodiment of the present invention, and FIGS. be. 1... Main control unit 5... Touch panel 6.
...Display 6b...Media section 13...Magnetic card 14...Slip

Claims (1)

[Claims] 1. In an automatic transaction terminal device having an input/output device for inputting/outputting information necessary for information trading and displaying the contents of the input/output, a display means for displaying guidance as a guide for operation and the progress status of the operation procedure; 1. An automatic transaction terminal device comprising: medium display means for indicating the storage status of handled media.