JPH07262291A - Automatic transaction processing method and device transaction cash or the like - Google Patents

Abstract

PURPOSE:To impart excellent operability to general customers who are unfamiliar with operations by dividing a display screen in the up and down directions, providing a display window such as a guidance, etc., on the upper part and providing a key input area on the lower part. CONSTITUTION:A control part 18 reads the image data of a transaction selection screen from an internal memory, displays the image data on the display screen of an LCD 10 and makes a state a transaction selection possible state. In a screen form fixed area, a display window displaying an operation guidance in ambient frame is arranged. The display screen data corresponding to the transaction procedure selected of display screen data is read and the key array which is required for a transction operation is displayed on a key display area. Further, a cancellation key is always displayed at a prescribed location in a state the confirmation or a cencellation is required at the time of an input or for an input result and the key area corresponding to the cancellation key is defined in a touch panel 11. On the groove dividing the display screen in the up and down directions, the operation processing display part corresponding to the transaction operation is displayed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention comprises an automatic transaction capable of conducting a plurality of transactions, comprising display means for displaying an input result, transparent touch panel input means on the display screen of the display means, and a control section. The present invention relates to an automatic transaction processing apparatus and an automatic transaction processing input method, for example, a cash automatic transaction apparatus that automatically performs banknote deposit / withdrawal operations and transfer transaction processing operations on behalf of bank employees, especially in complicated cases such as cash transfer. The present invention relates to an automatic transaction processing device and an input method for automatic transaction processing that are suitable for those who are unfamiliar with transaction operations that require long transaction procedures.

[0002]

2. Description of the Related Art In a bank, a customer operates
An automated teller machine (hereinafter referred to as ATM) for automatically performing transactions such as banknote deposit / withdrawal business and transfer transaction processing business has become popular on behalf of a bank clerk at a counter. These ATMs
Displays an operation guidance on a display screen equipped with a touch panel according to an input procedure, and touches an input area of the display screen according to the guidance to perform input. In addition, the display screen is designed so that various screens can be sequentially switched like a picture-story show depending on the process of transaction.

Further, in Japanese Patent Laid-Open No. 61-187024, there is provided a first screen for displaying a predetermined format for information input and a second screen for displaying input items, and the format display of the display screen is provided. When the first cursor is in the input item area on the first screen, the second
A plurality of items corresponding to the type of the item input area of the first screen are displayed on the screen and a second cursor is displayed,
Information that the item of the second screen selected by the second cursor is transferred and input to the item input area where the first cursor of the first screen is located by selecting the item of the second screen by the second cursor An input device is disclosed.

[0004]

According to the conventional example of the method of switching like a picture-story show, since various screens are switched, a general customer who is unfamiliar with the input work can switch between the various screens each time. I had to understand. For this reason, for example, in a transfer transaction that requires a complicated and long transaction procedure, the operation becomes complicated, which causes an erroneous operation and makes the customer annoyed.

Further, according to the conventional example described in the above-mentioned publication, all the necessary input items and their input states can be immediately grasped, and further, it is not necessary to switch the screen during the input work, so that the processing is efficient. You can proceed to. But,
In this conventional example, since the respective cursors are displayed on the first screen and the second screen, it is necessary to operate the two cursors and perform the input work, which is a nuisance to general customers who are unfamiliar with the input work. It is something to make.

The present invention has been made to solve the above problems, and an object thereof is to introduce the operability of an electronic desk calculator or an operating console familiar to general customers into a display screen to operate the computer. It is an object of the present invention to provide an automatic transaction processing method and apparatus for transaction of cash and the like, which provides good operability to unfamiliar general customers.

[0007]

In order to achieve the above object, an automatic transaction processing method according to the present invention has a character string display area arranged at an upper part of a display screen and a key display arranged at a lower part of the display screen. An area, and the character string display area includes a display device configured by one character string display window capable of displaying a plurality of character strings, and a storage device storing a plurality of transaction procedures and display screen data. A touch panel that is arranged on the display screen of the display means, defines a key area corresponding to a key arranged on the display screen, detects a key position and enables input, the display means, the touch panel, and the storage means. An automatic transaction processing apparatus including control means for controlling the following steps. (A) Upon starting the transaction of a plurality of transaction procedures stored in the storage device, the display screen data of the initial screen is read from the storage device, and the automatic transaction processing device is prompted to select a transaction procedure in the character string display area. Displaying operation guidance, displaying a key arrangement for selecting the transaction procedure in the key display area, obtaining information on the transaction procedure selected by the operator via the touch panel, and starting the selected transaction procedure, Depending on the initial screen display and the transaction procedure start step, and (b) the selected transaction procedure, the transaction procedure branch screen, the amount input screen, the transaction bank information input screen, the display screen data of the character input screen is selected from the storage device. The display screen data corresponding to the transaction procedure performed is read, the key arrangement necessary for the transaction operation is displayed in the key display area, and the character string display area is displayed. Displaying operation guidance for prompting operation, obtaining information input by the operator through the touch panel, displaying the input information together with the operation guidance in the character string display area, and executing the transaction operation, selected transaction screen display and When the cancel operation is selected through the transaction operation step and (c) touch panel, the display screen data of the cancel screen is read from the storage device in accordance with the transaction procedure, and a plurality of cancel procedures are selected in the character string display area. A transaction canceling step of displaying a prompting operation guidance, displaying a key layout for selecting the canceling means in the key display area, obtaining information on the canceling procedure selected by the operator through the touch panel, and executing the canceling procedure.

Another automatic transaction processing method according to the present invention has a character string display area arranged at the upper part of the display screen and a key display area arranged at the lower part of the display screen. In an automatic transaction processing device including a display device configured by one character string display window capable of displaying a plurality of character strings and a storage device storing a plurality of transaction procedures and display screen data, the following steps are performed. Be prepared.

(A) When starting a transaction of a plurality of transaction procedures stored in a storage device, the display screen data of the initial screen is read from the storage device, and the transaction procedure in which the automatic transaction processing device can make a transaction in the character string display area. An initial screen display step of displaying operation guidance prompting selection, and displaying a key arrangement for selecting the transaction procedure in the key display area,
(B) A display screen corresponding to the selected transaction procedure among display screen data of a transaction procedure branch screen, an amount input screen, a transaction bank information input screen, and a character input screen from the storage device according to the selected transaction procedure. A selected transaction screen displaying step of reading the data, displaying the key layout necessary for the transaction operation in the key display area, and displaying the operation guidance or the character string consisting of the operation guidance and the input content in the character string display area; c) A transaction cancellation step of reading the display screen data of the cancellation screen according to the transaction procedure selected from the storage device and displaying a key arrangement for selecting the cancellation procedure in the character string display area.

Further, the automatic transaction processing device for trading cash or the like according to the present invention has (a) a character string display area arranged at the upper part of the display screen and a key display area arranged at the lower part of the display screen. The character string display area is arranged on the display screen of the display means of (b) the display means composed of one character string display window capable of displaying the character strings of a plurality of lines, and on the display screen. A touch panel in which a key area is defined corresponding to the keys to be placed and which enables the key position to be detected and input, (c) a storage means for storing the plurality of transaction procedures and display screen data, and (d) By controlling the display unit, the touch panel, and the storage unit, the transaction operation is performed in the key display area by the display screen data related to the transaction procedure selected from the plurality of transaction procedures stored in the storage unit. Display key sequences necessary are those composed of a control means for displaying a string of operation guidance or operation guidance and inputs to the character string display area.

Another automatic transaction processing apparatus for trading cash or the like according to the present invention comprises (a) a character string display area arranged at the upper part of the display screen and a key display area arranged at the lower part of the display screen. The character string display area has a display unit configured by one character string display window capable of displaying a plurality of lines of character strings, and (b) a storage unit for storing the plurality of transaction procedures and display screen data. (C) By controlling the display means and the storage means, a transaction operation is performed in the key display area by display screen data related to a transaction procedure selected from a plurality of transaction procedures stored in the storage means. And a control means for displaying a necessary key layout and displaying a character string including the operation guidance or the operation guidance and input contents in the character string display area.

In this apparatus, it is preferable that the display means further comprises a cancel display area for displaying a cancel key at a fixed position on the display screen in a state where cancellation of input contents is required. Further, the display means may further include a transaction procedure display area for displaying all procedures of the transaction procedure and the current operation input state. It is desirable that the transaction procedure display area is arranged in a strip shape at a position where the display screen is vertically divided.

According to another aspect of the automatic transaction apparatus of the present invention, a display means for displaying an input result, a touch panel input means provided on a display screen of the display means, and a storage means for storing an input work process. And a control unit for controlling these means, the control unit displays on the display means a display screen corresponding to the input work process stored in the storage means, and the display screen is the display screen. One horizontally long display window that is placed on the upper part of the display to sequentially display the operation guidance and the input results of each input process, and is always placed in the specified position when inputting or when the input result needs to be canceled. It is characterized by comprising a screen format fixed area having a key and a screen format variable area having an input key corresponding to the work process.

In this device, for example, the display screen has a screen format fixed area arranged at an upper portion, a screen format variable area arranged at a lower portion, and a position for dividing the screen format fixed area and the screen format variable area. And a transaction procedure display area for displaying the current operation input state for all procedures of the transaction procedure, and the screen format fixed area forms a peripheral frame in which one side of the area is widened. The horizontal display window is arranged as described above, and the cancel key is arranged on one side of the widened display window.

[0015]

According to the present invention, the upper portion of the display screen is always used as a character string display area for displaying information to be provided to the customer such as operation guidance, and the lower portion of the display screen indicates to the automatic transaction processing device from the customer. Input / output between the customer and the device on the display screen is fixedly divided so that it can be used as a key display area for inputting. It is similar to an electronic desk calculator or operator's desk, which is located at the bottom and is familiar to general customers. As a result, even if a plurality of different display screens are sequentially switched, the operational confusion given to the customer is reduced. The cancel key is arranged at a fixed position on any screen to prevent operational confusion. Further, the cancel key is related to the input from the customer side to the device side, but may be arranged on the upper side of the display screen exceptionally. The cancel key is not frequently operated, and rather, it is preferable to arrange the cancel key on the upper side in order to prevent erroneous input.

Further, since the input keys necessary for the work process are sequentially displayed without destroying the impression of the electronic desk calculator or the operation console, the operation guidance and the input of each input process which are collectively displayed on the display window are displayed. It is possible to perform input work while checking the result.

Further, by providing the transaction screen display area for displaying the current operation input state for all the procedures of the transaction procedure on the display screen, the input work can be performed while confirming the position of all the procedures in the current operation input state. It can be carried out.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of an automatic transaction processing device according to the present invention will be described below in detail with reference to FIGS. 1 is an explanatory view of the structure of a display screen, FIG. 2 is an external view of the device, FIG. 3 is a device structure diagram, FIG. 4 is a main flowchart, and FIGS.

First, the external structure of the automatic transaction processing apparatus of this embodiment will be described with reference to FIG. In the figure, reference numeral 1 generally indicates an automatic transaction processing apparatus (hereinafter referred to as ATM). 2 is a main body of the ATM 1 having a shape in which an upper front portion is cut out in an L shape when viewed from the side, 3 is the L-shaped portion, and the L-shaped portion 3 is a device operated by a customer who is a user. Are arranged. AT on the vertical surface of the L-shaped portion 3
Handling display unit 4 that informs the customer of the current operating status of M1
, A passbook insertion slot 5 and a card insertion slot 6 are arranged. In addition, on the horizontal surface of the L-shaped portion 3, the customer operation unit 7
A banknote deposit / withdrawal port 8 and a currency deposit / withdrawal port 9 are arranged. The customer operation unit 7 includes a 14-inch liquid crystal display device (hereinafter referred to as an LCD) 10 having an A4 horizontal size, and a touch panel 11 arranged on the surface of the LCD 10, and has various software functions. A different keyboard and operation guidance are displayed on the LCD 10, and the ATM 1 can be operated by detecting the position where the customer presses this keyboard with his / her finger. It should be noted that even if the touch panel 11 does not have a structure in which the touch position is pressed down, it is referred to as “pressed down” in the present specification for the sake of convenience, following the operation of the push button key. The display device 10 is not limited to the LCD, and may be another display device such as a CRT.

Next, referring to FIG. 3, the ATM shown in FIG.
The device configuration of No. 1 will be described. In FIG. 3, ATM1 is
Customer operation unit 7, card information reading / writing mechanism 12, banknote depositing / dispensing mechanism 13, coin depositing / dispensing mechanism 14, journal printing mechanism 15, passbook printing mechanism 16, and power supply unit 17
And a control unit 18 for controlling all of them and an interface unit 1 for connecting the ATM 1 to a higher-level model via a communication line.
It is composed of 9. The control unit 18 controls the ATM 1 as a whole, and stores therein a ROM that stores a program that defines the operation of the control unit 18, and an R that stores input / output data.
An AM, a storage device 182 including a memory such as a hard disk having various image data, and a central processing unit (CPU) 181 for executing the program are provided, and various image data from the memory are displayed on the LCD 10. LC
The coordinate data corresponding to the image displayed on D10 is obtained via the touch panel 11, and the input work is executed.

Next, referring to FIG. 1, a screen configuration of the display screen 100 of the present embodiment for selecting a deposit type at the time of transfer transaction will be described.

In the figure, the display screen 100 of this embodiment is shown.
Displays a groove 110 that vertically divides the display screen 100 into about 4 and 6 parts, and an upper part is a screen format fixed area 120 and a lower part is a screen format variable area 130. Further, in the groove 110, an operation process display section (cancellation procedure display area) 111 (111a to 111f) corresponding to a transaction operation is provided.
Is displayed.

In the screen format fixed area 120, a horizontally long rectangular display window 122 is arranged so as to form a peripheral frame 121 whose right side is widened, and a cancel key 123 is displayed on the upper right side of the peripheral frame 121. The display window 122 is ATM1.
The operation guidance and the input result of are displayed.
It is always displayed at a fixed position on the display screen 100. For example, in FIG. 1, “Please select a deposit item” for the operation of “Deposit item” for “Financial institution / A bank / B branch” displayed at the top of the display window 122. Display the operation guidance of.

The cancel key 123 is always displayed at the predetermined position at the time of inputting or in a state where confirmation or cancellation is required for the input result, and the touch panel 11 defines a key area 124 corresponding to the cancel key 123. ing.

The operation process display section 111 has a display lamp 111a which is sequentially displayed in the groove 110 from the left side to the right side.
To 111n, the operation process is roughly divided according to the handling subject that the ATM 1 can trade, and all the processes and the current operation state are displayed. Since the number of operation steps may vary depending on the handling subject, the display lamp at the right end is represented by "111n".
For example, in FIG. 1, the display lamps 111a to 111f of the operation process at the time of transfer transaction are assigned to the groove 110, and the operation process names are assigned to the corresponding positions of the peripheral frame 121 located above these display lamps 111a to 111f. By displaying and turning on the display lamp 111c, it is indicated that the current operation step is the input of "recipient".

In the screen format variable area 130, ATM1
The operation keys necessary for the operation handled by the operator are sequentially displayed, and the key areas corresponding to these operation keys are defined on the touch panel 11. For example, in FIG. 1, three selection keys, that is, a normal key 131, a current key 132, and a savings key 133, which are necessary for the recipient to select a deposit item, are displayed. Corresponding to these operation keys, key areas 131a, 132a, 133a is defined.

Further, the display screen 100 of the present embodiment is subjected to image processing with a stereoscopic effect on the entire screen in order to give the operating customer an impression of an operating console. In other words, the periphery of the display screen 100, the groove 110, the display window 122, and the periphery of each operation key are framed and shaded, and the display window 122 is made to have a dark tone and the other portions are made to have a metallic color. It gives the customer a three-dimensional effect, and is similar to an electronic computer or console where the entire screen image is often seen.

Further, in the present embodiment, in order to make the customer feel the touch of the mechanical operation keys visually and audibly,
For example, the ATM 1 senses the time when the normal key 131 is pressed in the key area 131a of the touch panel, displays the normal key 131 in a concave shape while pressing, and sounds a sound effect. I am trying to return it to a flat state. Therefore, the customer can obtain an auditory and visual three-dimensional touch feeling. In this embodiment, when the pressing is stopped, the original planar state is restored.However, as another method, when the pressing is stopped so that the pressed portion can be recognized even if the finger is released. Alternatively, the operation key may be repeatedly convex and concave so that the amplitude thereof is gradually reduced to return it to a planar shape. Alternatively, the operation key may be lit by pressing.

Next, referring to the flowchart of FIG. 4, FIG.
From now on, the operation flow of the input work of the ATM 1 will be described with reference to the display screen of FIG.

In this embodiment, work steps n1 to n16 shown in FIG. 4 are sequentially executed as the main work steps, and the work key can be changed by the cancel key 123 in each work step. . In the states of the work steps n2 to n16, the corresponding display lamp of the operation step display unit 111 is turned on to indicate the state of the corresponding work step.

First, in the work process n1 of FIG. 4, at the start of a transaction, the control unit 18 (FIG. 3) reads out the image data of the transaction selection screen of FIG.
It is displayed on the display screen 100 of 0 and the transaction can be selected. As for the transaction selection screen, as described in the basic screen configuration of the present embodiment in FIG.
The dividing groove 110 is displayed, the upper part is a screen format fixed area 120, and the lower part is a screen format variable area 130. In the screen format fixed area 120, a display window 122 for displaying operation guidance is arranged in a peripheral frame 121.
The transaction selection screen is the initial screen, so cancel key 1
23 is not displayed. In the screen format variable area 130, operation keys 501 to 506 of transaction items that the ATM 1 can trade are displayed, and on the touch panel 11, key regions (not shown) used to select these transaction items are defined. Further, in the groove 110, an operation process display section 111 corresponding to the transaction operation is displayed. Here, since the operation process of the transaction selection screen is set to only "beginning",
The operation process display section 111 is a display lamp 111 indicating “beginning”.
Only a is displayed in a lighted state.

In the work step n2 subsequent to n1 in FIG. 4, the customer touches the key area of the desired operation key among the operation keys 501 to 506 of the transaction item with his / her finger to instruct the ATM1 to perform a specific work. can do. When one transaction item is selected, the control unit 18 reads the corresponding image data from the internal memory and displays it on the display screen 100 of the LCD 10. Here, the case where the customer selects the "transfer" operation key 502 is assumed, and will be described in detail below. By depressing the operation key 502, the process shifts to the work step n3 in FIG. Note that, in FIG. 4, the processing flow when another operation key is pressed is not shown.

In the operation step n3 in FIG. 4, the control unit 1
When the operation key 502 of the transaction item is selected, the item 8 displays the transfer input screen shown in FIG. 6 on the display screen 100. The transfer input screen inherits the transaction selection screen of FIG. 5, and the ratio of the screen format fixed area 120 with the display window 122 to the screen format variable area 130, the configuration of the groove 110, and the image processing of the console image are common. is doing. However, in response to the transfer input operation, the cancel key 123 is set at a predetermined position (upper right part of the screen).
In addition to the fixed display, the operation process display section 111 displays the operation process display lamps 111a to 111 during the transfer transaction.
f is displayed in the groove 110, and the screen format variable area 130 is displayed.
Displays the operation keys necessary for the transfer operation. Figure 6
In the example of 1, the guidance for confirming the prior information at the start of the transfer operation is displayed in the (transfer date) display window 112, the “beginning” display lamp 111a is turned on, and the confirmation key 507 is displayed large. In this state, the confirmation key 5
By pressing 07, it is possible to proceed to the next work process of n4, and by pressing the cancel key 123, it is possible to cancel this work process of n3 and proceed to the work process of canceling n19.

When the cancel key 123 is pressed in the work step n19 of FIG. 4, the cancel screen of FIG. 7 is displayed.
Not limited to this work process, in this embodiment, when the cancel key 123 is pressed, the cancel screen of FIG. 7 is always displayed. In this cancellation screen, in order to indicate that the cancellation key 123 has been selected, the cancellation key 123 is erased from the screen, and the display lamps 111a to 111f of the operation process display unit 111 are turned off. Further, in the screen format variable area 130, an operation key 508 for restarting the operation from the beginning, an operation key 509 for returning the operation to the previous one, and an operation key 510 for continuing the operation.
Is displayed, and operation guidance for prompting selection of the operation key is displayed in the display window 122. A key area (not shown) is defined on the touch panel 11 so as to overlap with the operation keys 508, 509 and 510.
The TM1 can proceed to the corresponding work process in response to the selection and depression of these three operation keys.

When the confirmation key 507 is selected, n in FIG.
In the work process of No. 4, the control unit 18 displays the transfer method selection screen shown in FIG. 8 on the display screen 100. With regard to this transfer method selection screen, operation keys 511 and 512 are displayed in the screen format variable area 130, and by pressing one of them, it is possible to select whether the transfer method is a cashing card or cash. .

When the transfer method is selected, n5 in FIG.
In the work process of, the control unit 18 displays the amount input screen of FIG. 9 on the display screen 100. In this amount input screen, a raised portion 513, which is expressed as if a rectangular area is raised, is displayed in the screen format variable area 130, and a ten-key 514 is displayed in the raised portion 513. By thus displaying the portion of the ten-key pad 514 in a raised manner, it is possible to produce the effect of operating an electronic desk calculator (calculator) that is familiar to the user. At the same time, operation guidance is displayed on the display window 122. Numeric keypad 51
The input amount of 4 is displayed in the lower right part of the display window 122. When the circle key 515 is pressed, the control unit 18 causes the control unit 18 shown in FIG.
As shown in 0, the input amount and confirmation operation guidance are displayed on the display window 122, and the screen format variable area 1
Operation keys 516 and 517 for selecting correction or confirmation on 30
Is displayed. When the correction operation key 516 is pressed, the above-mentioned FIG. 9 is re-displayed, and when the confirmation operation key 517 is pressed, the input amount of money is fixed and the next work process can be performed.

When the confirmation operation key 517 is pressed, in the work step n6 of FIG. 4, the control unit 18 displays a selection screen as to whether or not to input with the transfer card of FIG.
Display at 0. The transfer card has steps n7 to n described later.
The content of 11 is, for example, magnetically prerecorded. This selection screen displays operation keys 518 and 519 for selecting a transfer card without card and with card in the screen format variable area 130, and at the same time, operation guidance for prompting the selection of the operation key is displayed on the display window 122. When the operation key 518 without a card is pressed, the process proceeds to the work step n7, and when the operation key 519 with a card is pressed, the process step n17 can be performed.

When the operation key 519 with a card is pressed, the operation key is deleted from the screen format variable area 130 of the selection screen of FIG. Display the operation guidance for inserting the transfer card. When the control section 18 detects that the customer has inserted the transfer card into the card insertion slot 6, the control section 18 reads the data from the transfer card through the card information reading / writing mechanism 12 from the transfer card n7 to n12, and reads the data. It is stored in the RAM and the process proceeds to work step n13.

When the operation key 518 without a card is pressed in the work step n6 of FIG. 4, the controller 18 displays the financial institution input screen shown in FIG. 12 in the step n7 of FIG. This financial institution input screen displays the operation key group 521 so as to form a square-shaped peripheral frame 520 in the peripheral portion in the screen format variable area 130, and is displayed on each operation key of the operation key group 521. The display window 122 displays operation guidance for prompting the user to select the desired bank name from the bank names. At the same time, the display lamp 111a of the operation process display unit 111 is turned off, and "financial institution" is displayed.
The display lamp 111b is turned on. If the target bank name does not exist on this bank name selection screen, the next bank name group appears by pressing the "Other" key. Press the "Other" key until the desired bank name appears. The screen data of these different bank names is also stored in advance in the memory, and it is possible to know which bank name is designated according to which screen position is pressed on which screen.

When the operation key group 521 is selected, the control unit 18 displays the branch initial letter input screen shown in FIG. This initial input screen is a variable screen area 130
The operation key group 522 of the Japanese syllabary is displayed so as to form the surrounding frame 520, and the operation guidance that prompts the operator to input the initial letter of the branch (the first kana character) with this operation key group 522, and Display window 122 for the entered bank name
To display. When the customer inputs the initial letters, the control unit 1
8 retrieves a branch name having the initial letter, extracts the corresponding branch name, and operates the operation key group 52 as shown in FIG.
A branch name selection screen is displayed as 3. When the branch name having the designated initials cannot be displayed on one screen, the remaining branch names can be displayed by pressing the "other" operation key group 523. The customer selects the desired branch from the operation key group 523. Since all branch names of each bank are known in advance, the branch name data of each bank is stored in the memory.

When a branch is selected with the operation key group 523,
In the work process of n8 in FIG. 4, the control unit 18 displays the deposit item selection screen shown in FIG. This screen is the same as the screen shown in FIG. 1 used to describe the screen configuration of this embodiment.
In this deposit item selection screen, the operation guidance and the inputted financial institution / branch name are displayed in the display window 122, and the operation keys 524 displayed in the screen format variable area 130,
Deposit items are “Normal” and “Current” through 525 and 526
You can select either "savings". Further, the display lamp 111b of the operation process display unit 111 is turned off,
The "recipient" display lamp 111c is turned on. When the deposit type is selected, the control unit 18 displays the account number input screen of FIG. 16, and the customer can input the account number using the ten-key 514 provided on the raised portion 513 of the screen format variable area 130. The confirmation of this account number is performed by the confirmation key 527 provided on the raised portion 513.

Then, by the same display screen as described above and the operation accompanying it, the recipient's name is input in the work step n9 (see FIG. 17), the client's name in the work step n10 (see FIG. 18), and n11. It is possible to input a telephone number (see FIG. 19) in the work process of. In the work process 12, the transfer card issuance selection (see FIG. 20) can be performed to instruct the issuance of the transfer card. After that, in the transfer to the transfer destination, the transfer destination input by the card can be selected in the above-mentioned step n6. In the input screen of the client name in FIG. 18, the lighting of the display lamp of the operation process display unit 111 changes from “recipient” to “client”.
Move on to.

When all the above input items are input, the control unit 18 displays the content confirmation screen shown in FIG. 21 in the work step n13 of FIG. In this content confirmation screen, a horizontally long rectangular sub display window 528 is displayed on the left side of the screen format variable area 130, and correction and confirmation operation keys 51 are displayed on the right side thereof.
6 and 517 are displayed. In the sub display window 528, all the input data input up to that point are displayed, and the display window 1
At 22, an operation guidance prompting confirmation of input data is displayed. When the confirmation operation key 517 is pressed, the AT
M1 transmits the input data to the information center (n14). On the other hand, when the correction operation key 516 is pressed, the control unit 18 causes the input data in the upper part of the sub display window 528 to blink in order, and the display window 122 indicates whether the correction is necessary or not.
The operation guidance that prompts the operation determined by the selection of 6 and 517 is displayed. For example, in the case of correcting the branch name, first, the control unit 18 blinks the data of the transfer destination bank for the necessity of correcting the bank name. On the other hand, when the confirmation operation key 517 is pressed, the control unit 18 makes no correction and blinks the data of the next branch name. On the other hand, when the correction operation key 516 is pressed, the control unit 18 determines that there is a correction and displays the branch name input screen of the work process n7, so that the data can be corrected on the branch name input screen. When the correction is completed, the control unit 18 displays the content confirmation screen of FIG. 21 again to confirm the necessity of correction.

Next, the ATM 1 receives the data from the information center and, if the depositing method is cash, performs the cash deposit / withdrawal operation of the work step n15 (see FIGS. 22, 23, 24 and 25), and finally the work step. The statement of n16 is issued and the card is discharged (see FIG. 26). The display lamp of the operation process display unit 111 is turned on from "client" to "payment / change" on the screen of FIG. 22 and "payment / change" on the screen of FIG.
To "end". Note that the operation keys are not displayed in the screen format variable area 130 on the statement issuing screen and the card issuing screen (FIG. 26) because the operation by the customer is unnecessary.
However, the cancel key 123 is displayed.

When the control unit 18 confirms with the journal print mechanism 15 that the statement has been taken out by the customer, the input data is deleted, the transfer transaction is stopped, and the transaction selection screen is displayed on the display screen 100.

As described above, in this embodiment,
By arranging each area of the display screen, applying colors and shading, and by inserting and displaying the unevenness of operation keys and sound effects,
Since the general customer can visually and audibly hold the familiar image of the electronic computer or the console, the general customer can operate the computer or the console in the same manner.

[0047]

According to the present invention, the display screen of the automatic transaction processing device is divided into upper and lower parts, a display window for guidance or the like is provided in the upper part, and a key input area is provided in the lower part, which is familiar to general customers. You can give the impression of a calculator or operator's desk with a variety of operations. While checking the operation guidance displayed in the display window of the display screen and the input results of each input step, the work steps that are sequentially displayed at the bottom of the display window can be displayed. Since the input operation can be performed by operating the necessary input keys, it is possible to give good operability to general customers who are unfamiliar with the operation.

[Brief description of drawings]

FIG. 1 is an explanatory diagram showing a configuration of a display screen of an automatic transaction processing device according to the present invention.

FIG. 2 is an external view of an automatic transaction processing device according to the present invention.

FIG. 3 is a device configuration diagram of an automatic transaction processing device according to the present invention.

FIG. 4 is a main flowchart of an automatic transaction processing device according to the present invention.

FIG. 5 is a transaction selection screen diagram of the automatic transaction processing device according to the present invention.

FIG. 6 is a transfer input screen diagram of the automatic transaction processing device according to the present invention.

FIG. 7 is a cancellation screen diagram of the automatic transaction processing device according to the present invention.

FIG. 8 is a transfer method selection screen diagram of the automatic transaction processing apparatus according to the present invention.

FIG. 9 is an amount input screen diagram of the automatic transaction processing device according to the present invention.

FIG. 10 is an amount input screen diagram of the automatic transaction processing device according to the present invention.

FIG. 11 is a selection screen diagram for inputting a transfer destination of the automatic transaction processing apparatus according to the present invention.

FIG. 12 is a financial institution input screen diagram of the automatic transaction processing apparatus according to the present invention.

FIG. 13 is an initial letter input screen diagram of a branch of the automatic transaction processing device according to the present invention

FIG. 14 is a branch name selection screen diagram of the automatic transaction processing apparatus according to the present invention.

FIG. 15 is a screen for selecting a deposit item of the automatic transaction processing device according to the present invention.

FIG. 16 is an account number input screen diagram of the automatic transaction processing device according to the present invention.

FIG. 17: Recipient name input screen diagram of the automatic transaction processing device according to the present invention

FIG. 18 is a client name input screen diagram of the automatic transaction processing apparatus according to the present invention.

FIG. 19 is a telephone number input screen diagram of the automatic transaction processing device according to the present invention.

FIG. 20 is a transfer card issuance selection screen view of the automatic transaction processing device according to the present invention.

FIG. 21 is a screen for confirming the contents of the automatic transaction processing device according to the present invention.

FIG. 22 is an operation screen diagram of cash withdrawal of the automatic transaction processing device according to the present invention.

FIG. 23 is an operation screen diagram of cash withdrawal of the automatic transaction processing device according to the present invention.

FIG. 24 is an operation screen diagram of cash withdrawal of the automatic transaction processing device according to the present invention.

FIG. 25 is an operation screen diagram of cash withdrawal of the automatic transaction processing device according to the present invention.

FIG. 26 is a screen for issuing a statement of statement of the automatic transaction processing apparatus according to the present invention.

[Explanation of symbols]

1 ... ATM, 10 ... LCD, 11 ... touch panel, 18
... Control unit, 100 ... Display screen, 110 ... Groove, 120 ... Screen format fixed area, 130 ... Screen format variable area, 11
1 ... Operation process display part, 122 ... Display window, 123 ... Cancel key, 131 ... Normal key, 132 ... Temporary 132, 133 ...
Savings key,

Claims (7)

[Claims] 1. A character string display area arranged at an upper part of a display screen and a key display area arranged at a lower part of the display screen, wherein the character string display area can display a plurality of lines of character strings. A display device constituted by one character string display window, a storage device storing a plurality of transaction procedures and display screen data, and a key arranged on the display screen of the display means and corresponding to a key arranged on the display screen. An automatic transaction processing apparatus including a touch panel that defines a key area, detects a key position and enables input, and a control unit that controls the display unit, the touch panel, and the storage unit, and includes the following steps. An automatic transaction method for trading cash or the like characterized by the following: (a) Upon starting a transaction of a plurality of transaction procedures stored in a storage device, display screen data of an initial screen is read from the storage device, and the character string table is displayed. An operation guidance for prompting the selection of a transaction procedure that can be traded by the automatic transaction processing device is displayed in the display area, a key layout for selecting the transaction procedure is displayed in the key display area, and the transaction procedure selected by the operator via the touch panel. (B) an initial screen display and a transaction procedure start step of obtaining information on the selected transaction procedure and starting the selected transaction procedure.
According to the selected transaction procedure, the display screen data corresponding to the selected transaction procedure among the display screen data of the transaction procedure branch screen, the amount input screen, the transaction bank information input screen, and the character input screen is read from the storage device. But
A key layout necessary for transaction operation is displayed in the key display area, operation guidance for prompting the operation is displayed in the character string display area, information input by an operator is obtained through a touch panel, and the character string display area is displayed. When the cancel transaction is selected through the selected transaction screen display and the transaction operation step, which displays the input information together with the operation guidance and the transaction operation, and (c) the touch panel, the transaction is canceled according to the transaction procedure from the storage device. The screen display screen data is read, operation guidance prompting the user to select a plurality of cancellation procedures is displayed in the character string display area, the key layout for selecting the cancellation means is displayed in the key display area, and the operation is performed via the touch panel. Transaction cancellation process that executes the cancellation procedure by obtaining information on the cancellation procedure selected by the person. 2. A character string display area arranged at an upper part of the display screen and a key display area arranged at a lower part of the display screen, wherein the character string display area can display a plurality of character strings. An automatic transaction processing device including a display device configured by one character string display window and a storage device storing a plurality of transaction procedures and display screen data, characterized by including the following steps: cash, etc. (A) When starting a transaction of a plurality of transaction procedures stored in the storage device, the display screen data of the initial screen is read from the storage device, and the automatic transaction processing device can perform the transaction in the character string display area. An initial screen displaying step of displaying operation guidance for prompting selection of a transaction procedure and displaying a key arrangement for selecting the transaction procedure in the key display area, and (b) selecting the transaction procedure. From the storage device, transaction procedure branch screen, amount input screen, transaction bank information input screen,
The display screen data corresponding to the transaction procedure selected from the display screen data of the character input screen is read, the key layout necessary for the transaction operation is displayed in the key display area, and the operation guidance or the character string display area is displayed. A selected transaction screen display step of displaying a character string consisting of operation guidance and input contents, and (c) the display screen data of the cancellation screen is read out in accordance with the transaction procedure selected from the storage device, and is displayed in the character string display area. A transaction cancellation process that displays a keyboard layout for selecting a cancellation procedure. 3. An automatic transaction processing device for trading cash, etc., characterized by comprising the following constituent elements: (a) A character string display area arranged at the upper part of the display screen and a character string display area arranged at the lower part of the display screen. A key display area, and the character string display area includes a display means configured by a single character string display window capable of displaying a plurality of character strings.
(B) is arranged on the display screen of the display means, and a key area is defined corresponding to a key arranged on the display screen,
A touch panel that detects the key position and enables input,
(C) A storage means for storing the plurality of transaction procedures and display screen data, and (d) a selection from the plurality of transaction procedures stored in the storage means by controlling the display means, the touch panel and the storage means. A control for displaying a key layout necessary for a transaction operation in the key display area and displaying an operation guidance or a character string including the operation guidance and the input content in the character string display area according to the display screen data related to the executed transaction procedure. means. 4. An automatic transaction processing device for trading cash, etc., characterized by comprising the following components: (a) A character string display area arranged at the upper part of the display screen and a character string display area arranged at the lower part of the display screen. A key display area, and the character string display area includes a display means configured by a single character string display window capable of displaying a plurality of character strings.
(B) storage means for storing the plurality of transaction procedures and display screen data; and (c) selection from the plurality of transaction procedures stored in the storage means by controlling the display means and the storage means. Control means for displaying a key layout required for a transaction operation in the key display area and displaying operation guidance or a character string including operation guidance and input contents in the character string display area according to display screen data related to a transaction procedure. 5. The display means further comprises a cancel display area for displaying a cancel key at a fixed position on the display screen in a state where cancellation of input contents is required. Automatic transaction processor. 6. The automatic transaction processing apparatus according to claim 4, wherein the display means further comprises a transaction procedure display area for displaying all procedures of the transaction procedure and a current operation input state. 7. The automatic transaction processing apparatus according to claim 6, wherein the transaction procedure display area is arranged in a strip shape at a position where the display screen is vertically divided.