JPH01124059A - Non store retailing system - Google Patents

Abstract

PURPOSE:To obtain a safe and highly reliable system by using a key telephone set provided with an optical card reader/writer as an ordering terminal and recording the copy of commodity ordering information based upon the ordering of commodities in a write-once type optical card. CONSTITUTION:The key telephone set 100 to be an ordering terminal connected to a receiving terminal in a commodity sales center through a public telephone network is provided with the optical card reader/writer 302 for reading/writing information from/in the writ-once type optical card, operation buttons 102, 103, a display device 104, and a control device 301. The optical card is inserted into the reader/writer 302 and commodity ordering information is inputted by the buttons 102, 103, transmitted to a commodity center by the control device 301 and additionally recorded in the optical card. Consequently, the copy of the commodity ordering information based upon the ordering of commodities is recorded in the write-once type optical card simultaneously with ordering operation to the center, so that a safer and highly reliable non-store retailing system can be obtained.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a storeless sales system in which a purchase application is made from a home telephone to a product sales center.

In particular, the purchase applicant can obtain a copy of the purchase reservation.
This relates to a safer and more reliable non-store sales system.

[Conventional technology]

BACKGROUND ART Conventionally, a system has been put into practical use in which a push-button telephone is used to call a product sales center and data is input using the telephone's dialing push-button to apply for the purchase of a product (place an order).

As a publicly known example of a non-store sales system for ordering products using this type of telephone, for example, Japanese Patent Laid-Open No. 61-1
Publication No. 56964 "Data transmission device used for product ordering, etc.", Japanese Patent Application Laid-Open No. 1987-7764 "Product ordering system"
etc.

[Problem that the invention seeks to solve]

By the way, in such a non-store sales system where products are ordered using telephones, the product purchase applicant (orderer) and the product sales center (orderer) are located far apart from each other and do not know each other. The system allows orders to be placed and received simply by applying over the phone. For this reason.

Order processing and order processing need to be carried out using safer and more trustworthy procedures. For example, in order to avoid problems when some kind of mistake occurs on the orderer's side or on the orderer's side, it is desirable to have a sales system in which the person who orders the product keeps records that serve as evidence of the product order code. be done. In order to make the copy record that serves as evidence of the product order code more secure and reliable, it is preferable to make it something that cannot be easily tampered with manually.

However, conventional non-store sales systems have had a problem in that they have not been able to meet these demands and provide higher safety and reliability. For example, in the system disclosed in Japanese Patent Application Laid-open No. 61-156964, a product order code input from a data input device is transmitted to a center without using an acoustic coupling means, and a sound emitting device is also provided to monitor messages. A system is shown in which this data transmitting device is connected to a telephone line separately from the telephone set, using a data transmitting device that enables Since records cannot be kept, there is a problem in that when some kind of mistake occurs at the product shipping source of the product sales center, the ordering source cannot prove the product order. In addition, the system described in the above-mentioned Japanese Patent Application Laid-Open No. 61-7764 is equipped with a product ordering barcode reader on a telephone set, and the barcode is made to correspond to the frequency transmitted to the telephone line. This system detects and identifies the product order code, but there is a problem here in that the product orderer (purchase applicant) must prepare a bar code corresponding to each product. Similar to the above-mentioned case, there is a problem in that the product ordering source cannot keep records of order information such as product order code, date, and quantity.

An object of the present invention is to provide a safer and more reliable non-store sales system by using a system for keeping records of product order information placed from a product order source.

The above and other objects and novel features of the present invention will become apparent from the description of this specification and the accompanying drawings.

[Means for solving problems]

In order to achieve the above object, the present invention provides a push-button telephone having an optical card reader/writer for reading and writing information to and from a write-once optical card, an operation button, a display, and a control device. This is a non-store sales system that uses an ordering terminal as an ordering terminal, and the ordering terminal is connected to an ordering terminal at a product sales center via a public telephone network. This is done by inserting the card and inputting product ordering information using the operation buttons, and the control device transmits the inputted product ordering information to the product center, and also controls the optical card reader/writer to add the product ordering information to the optical card. It is characterized by recording.

[Effect]

According to the above means, a bush type telephone as an ordering terminal connected to an ordering terminal of a product sales center constituting a storeless sales system via a public telephone network has a function for reading information from a write-once optical card. It is equipped with an optical card reader/writer for writing, operation buttons, a display, and a control device.

Ordering products in this non-store sales system is done by inserting an optical card into the optical card reader/writer of a Bush-style telephone serving as an ordering terminal, inputting product ordering information using operation buttons, and then entering the product ordering information into the control device. The ordering information is transmitted to the product center, and the optical card reader/writer is controlled to additionally record the product ordering information on the optical card. As a result, at the same time as the order is placed with the product sales center, a copy of the product order information associated with the product order is recorded on the write-once optical card.

On the other hand, at the product sales center, the order receiving terminal device is equipped with an optical card reader/writer capable of reading recorded information on the optical card and writing additional information to the optical card. As a result, at the time of product delivery, the product sales center receives the optical card on which the product was ordered, inserts it into the optical card reader/writer, and records the product order information on the write-once optical card. The product order information stored in the product is read out, and the product order code and quantity of the product to be delivered are verified from the recorded product order information. After the product is delivered, by additionally recording the product delivery completion flag, date, etc. on the optical card, troubles such as double delivery of the product can be avoided. In this way, even if some kind of error occurs at the product shipping source of the product sales center, the product order can be verified at the ordering source, and trouble can be avoided. This results in
This storeless sales system can be made into a safer and more reliable system.

〔Example〕

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be specifically described below with reference to the drawings.

In addition, in all the figures for explaining the embodiment, parts having the same functions are given the same reference numerals, and repeated explanations thereof will be omitted.

FIG. 1 is a perspective view showing the appearance of a push-button telephone as an ordering terminal according to an embodiment of the present invention.

As shown in FIG. 1, the main body of the push-button telephone 100 is equipped with a handset 101 for realizing the functions of a normal telephone, and a push button 102 for dialing. Control button 2 required for operation
A 1032 display 104 and an optical card insertion slot 105 for an optical card reader/writer are provided on the operation surface of the main body. This push-button telephone 100 is a so-called multi-function telephone.

FIG. 2 is a perspective view showing a terminal device as an order receiving terminal installed in a product sales center where products are delivered. As shown in FIG. 2, this terminal device includes a display device 200, a keyboard device 201, and a keyboard device 201.
Printer device 202. and optical card reader/writer 20
It consists of 3.

FIG. 3 shows the push-button telephone 100 shown in FIG.
FIG. 2 is a block diagram showing the configuration of an electric circuit.

In FIG. 3, a microcomputer 301 capable of executing programs as a control device has a built-in program necessary for product order processing, and by executing this program, it attempts to pre-order a product from a product sales center. The operator uses the push buttons 102 and the control buttons 103 to view the message information displayed on the display 104, inputs product order information through interactive operations, and performs a series of product order sequences. The microcomputer includes an optical card reader/writer 302 for recording input product order information on an optical card. A modem 303 and a line control unit (NCU) 304 are connected for transmitting input product order information to a product sales center.

Table 1 shown below summarizes the types of each key of the control button 103 attached to the telephone 100 and its functions. Using each of these keys, the operator performs necessary key operations in accordance with the guidance message displayed on the display 104 to place a reservation order for a product, and also performs operations to confirm the order status of reserved products. .

FIG. 4 of Table 1 shows an internal information format 1- of a write-once optical card used in an embodiment of the present invention. In FIG. 4, optical card type information 401 is as follows.

This is information that declares that the card is a card for ordering a product, and when the optical card is inserted into the optical card slot 105 (Fig. 1) of the push-button telephone, the information is stored in the microcomputer 301. The program was
The optical card reader/writer 302 is controlled to read the optical card type information 401 of the card to check whether the optical card is a card for ordering a product. Naturally, if the card is not applicable, an error message is displayed on the display 104, and then the card is ejected from the optical card insertion slot 105. Further, in the control information area 402 of the optical card here, pointers such as member information, transaction product information, etc. are recorded, and the information format is such that necessary information can be read or written quickly.

5a to 5f and FIG. 6 are flowcharts of main processing sequences according to an embodiment of the present invention. Figures 5a to 5f show the processing flow for making a reservation for ordering a product from a product sales center among the processes performed by the microcomputer in a push-button telephone, and the order reservation recorded on the optical card. The processing flow when checking the product order information inside is shown. Figure 6 also shows the process performed by the terminal device at the product sales center (Figure 2), in which the product order information recorded on the optical card is checked for reserved product information and the corresponding product is delivered. The processing flow is shown.

With reference to FIGS. 5a to 5f, the process of making a product order reservation and the process of confirming the product order information for which the order reservation is being made recorded in the optical card will be described. First, when an operator inserts an optical card into the optical card insertion slot 105 (FIG. 1) of the telephone 100, an interrupt occurs in the microcomputer 301 built into the telephone, which controls the optical card reader/writer 302. , performs optical card acceptance processing (Step 1: hereinafter, the word step will be omitted in parentheses).

Next, read the optical card type information and the product sales center's dial number, and perform a format check to see if the optical card in question is an optical card for product reservation ordering (2).
, it is determined whether the format is a specified format or not (3). If it is not in the specified format, an error message is displayed (4), an optical card ejection process is performed (5), and the process ends. On the other hand, if it is in the standard format, then the order key was pressed (6) or the confirmation key was pressed (60).
) is repeated, and when the 1 order key and the confirmation key are each pressed, a product order reservation process and a confirmation process of the reserved product order reservation information are performed in response. The process proceeds to step 7 in the product reservation process, and the process proceeds to step 61 in the product order reservation information confirmation process. First, the product reservation process will be explained. In this case, in step 7,
When placing a reservation order from now on, a check will be made to see if there is an empty area to add product order reservation information to the optical card (this check is performed using the recently traded product information pointer in the optical card as shown in Figure 4). If there is no empty area for additional writing (8), an error message is displayed (4), an optical card ejection process is performed (5), and the process ends. On the other hand, if there is an empty area for additional writing in step 8, then the process of connecting a telephone line with a product sales center (hereinafter abbreviated as product center) from step 9 is performed. Next, the operator picks up the handset 101 (
On-hook), this is determined (9), and the dial number of the product center is displayed (10). When the operator inputs the telephone number of the other party using the push button 102 for dialing (11), he compares the input dialed number with the dialed number of the product center (12), and if the dialed numbers do not match (13). , a re-dial ring instruction is displayed (14), and the dial number of the product center is displayed again (10). On the other hand, if the dial numbers match (13), a call is made to the product center and a dial response is received (15). Next, determine if it is busy (
16), and if the call is busy, a message to that effect is displayed (17). During this time, it is determined whether the operator has returned the handset 101 (off-hook) (18), and if the operator has gone off-hook, the process proceeds to step 5, where the optical card ejection process is performed. end. On the other hand, if the call is not busy, it is determined whether there is a dial response (19), and if there is no dial response,
Since there is a failure in some one-talk line system, an error message to that effect is displayed (20), and the process proceeds to step 5, where optical card ejection processing is performed and the processing is terminated.

On the other hand, if there is a dial response, it becomes possible to communicate with the product center through the public line. When communication with the product sales center becomes possible, the user's personal identification number and membership code are read from the optical card (21). Next, an instruction to enter the PIN number is displayed (22), the operator waits for the operator to input the PIN number using the push button for dialing (23), and when the PIN number is input, the PIN code is compared and checked. (24), and determines whether the password is correct (25). As a result,
If the PIN is incorrect, an instruction to re-enter the PIN will be displayed (26) and the system will wait for the PIN to be entered again (26).
3) Repeat the same process. If the correct PIN has been entered, an instruction to input the transaction date and time will be displayed (27), and the system will wait for the date and time to be input (2g).
When date and time are input, a digit check is performed (29). If the digit check is not correct, an instruction to re-enter the date and time is displayed (30), the system waits for the date and time to be input again (28), and repeats the same process. If it is determined by the digit check that the date and time have been entered correctly, the next step is to display an instruction to input the product code (31), wait for the product code to be entered (32), and enter the product code. If there is, a digit check is performed (33).

If the digit check is not correct, an instruction to re-enter the product code is displayed (34), the product code is waited for to be input again (32), and the same process is repeated. If the digit check determines that the product code has been entered correctly,
Next, an input instruction for the number of people ordering the product is displayed (34).
The system waits for the number of ordering employees to be input (35), and when the number of ordering employees is input, a digit check is performed (36). If the digit check is incorrect, an instruction to re-enter the number of ordered persons will be displayed (37
), waits for the number of ordering employees to be input again (34), and repeats the same process.

If the digit check determines that the number of ordering employees has been entered correctly, this will determine the time between when the order input for one product is finished and when the additional key is pressed for the order operation for the next product. Set a timer to wait (38).

Next, it is determined whether the add key is pressed or not (39). When the add key is pressed, the process returns to step 31 and a product code input instruction is displayed. Performs input processing. On the other hand, if the additional key is not pressed, it is determined whether the transmission key is pressed next (40). If the transmission key is not pressed, the additional key may still be pressed, so it is determined whether a timeout error has occurred (41), and if a timeout error occurs, an instruction to press the additional key or transmission key is displayed. (42), and the determination of whether the additional key has been pressed (39) and the determination of whether the transmission key has been pressed (40) are repeated. When the transmission key is pressed, the product order reservation information including the password, membership code, transaction date, product code, and number of ordering customers is transmitted to the product center (43).

Then, it displays that information is being transmitted (44), then determines whether a transmission response has been received (45), and repeats this process until a transmission response can be received from the product center. If there is a transmission error or information error as a result of receiving the transmission response from the product center (46), a message indicating the transmission error or information error is displayed (47), and an instruction to press the cancel key is displayed (48). Next, it is determined whether the cancel key has been pressed (49), and if the cancel key is pressed, the process returns to step 21 (FIG. 5b) to perform the process from the beginning again. On the other hand, if it is determined in step 46 that there is no transmission error or information error, transaction information is added to the optical card (50), an acknowledgment message is displayed (51), and step 5 (FIG. 5a) Return to , perform the optical card ejection process,
Finish the process.

Next, a process for confirming product order information recorded in the optical card will be explained. This process is executed by performing the process from step 61 by determining in step 6o of FIG. 5a that the confirmation key has been pressed. Here, the optical card is inserted and set in the optical card reader/writer, and a check is made to see if it is in the specified format (2.3). Then, the password is read from the optical card (61). Next, a password input instruction is displayed (62), and step 6 in Fig. 5f is displayed.
Proceed to step 3, wait for the operator to input the PIN number using the push button for dialing (63), and when the PIN number is input, compare and check the PIN number (64) to see if the PIN number is correct. (65). As a result,
If the PIN is incorrect, an instruction to re-enter the PIN will be displayed (26) and the system will wait for the PIN to be entered again (6).
3) Repeat the same process.

If the correct password is entered, transaction information (ordered product code, number of items, date and time of order) is read out from the optical card. Next, it is determined whether there is undisplayed order data (68), and if there is undisplayed order data, the product code being ordered, the number of items, the order date and time are displayed (70). Next, a timer is set to wait for a period of time while the additional key is pressed in order to instruct display of the next undisplayed order data (71). Determine whether an additional key has been pressed (72
). If it is not determined that the additional key has been pressed, there is a possibility that the additional key will still be pressed, so it is determined whether a timeout error has occurred (73), and if a timeout error occurs, an additional key instruction is displayed ( 74) and the additional key press determination (72) are repeated. On the other hand, when the add key is pressed, the process returns to step 68, and it is determined whether there is undisplayed order data. If there is undisplayed order data, the product code, number of items, order date and time that are being ordered are displayed. The process (70) is repeated, and if there is no undisplayed order data, an acknowledgment message is displayed (69).
After completing the confirmation process for the optical card order reservation information, the process returns to step 5 (FIG. 5a), where the optical card ejection process is performed, and the process ends. In this way, the processes shown in FIGS. 5a to 5f are performed, and the operator views the guidance message displayed on the display 104 and presses the control button 103. Using the push button 102 for dialing, the order reservation process is performed while confirming the displayed contents such as the input product code and quantity. If there are multiple types of products to be ordered and reserved, the same operation is repeated using the additional key. Naturally, the number of transaction points is limited in advance due to the relationship between the write-on area limit of the optical card and the amount of transactions for which credit is given. When the product order information is finalized, member information and transaction information are sent to the product sales center according to a predetermined communication method, and the modem 9 line control device (
(NCU). At the product center, the received information is checked, it is determined whether reservations can be accepted or not, and the result is sent to a push-button telephone 10 that serves as an order terminal.
Send back to 0. After receiving the information that the reservation has been accepted, the telephone 100 adds transaction information to the optical card. When checking the product order information recorded in the optical card held by the user, follow the guidance displayed on the display 104 and press the control key 103, as shown in the processing flow in FIG. ．． Operate the dial key button to execute the process of confirming the product order information recorded in the optical card.

The order terminal device at the product delivery service center is
As shown in Figure 2, an optical card reader/writer is connected to a normal terminal device, and at the time of product delivery, the ordered product is confirmed using the optical card of the product order applicant, and the optical card Flag that the product has been delivered, payment category 1
Add date/time, etc. A flowchart of the main part of this process is not shown in FIG. The processing on the product center side will be explained with reference to FIG.

In this process, first, an optical card is accepted from the customer, and the optical card is processed (75).
Order date (-1) Read the time (76). Enter the PIN from the keyboard, and when the PIN is input (77)
), it is determined whether the entered password and the password read from the optical card match (78), and if they do not match, a message is displayed asking for the password to be re-entered (79), prompting the user to re-enter the password. If the PIN numbers match, the order reservation information for the product read from the optical card is checked against the center file, and the member code, product code, quantity 5, order date and time are displayed (go), and then the product code that can be delivered is displayed. A selection process is performed (81), and a delivery flag, delivery date and time, and payment classification are additionally recorded on the optical card for the product to be delivered (82). Then, this transaction information is written in a file, a slip is printed out to a printer (83), and an optical card ejecting process is performed (84), and the process ends. Then, the actual product, optical card, and slip are delivered to the customer.

In this way, processing on the product sales center side is performed.

As explained above, this embodiment has the feature that the user can keep a record of product orders, compared to the conventional non-store sales system where product reservations are made by phone or postal postcards. . Therefore, the user can use the telephone to reconfirm the ordered items, the number of items, the date of application, etc. at a later date. Furthermore, when receiving a product, this optical card is used to compare and match the contents recorded on the optical card with the product itself, thereby making it possible to receive the product safely and reliably.

In addition, at the product delivery service center, by reading and calculating the past cumulative order amount of the applicant's optical card, it is possible to set a discount amount on the spot, apply a discount, and hand-deliver a souvenir. This also has the effect of being able to provide services to encourage users to place pre-orders for products.

The present invention has been specifically explained above based on examples, but
It goes without saying that the present invention is not limited to the embodiments described above, and can be modified in various ways without departing from the spirit thereof.

〔Effect of the invention〕

As explained above, according to the storeless sales system of the present invention, at the same time as the order is placed to the product sales center, a copy of the product order information accompanying the product order is recorded on the write-once optical card. Even if some kind of error occurs at the product shipping source of the product sales center, the product order can be verified at the ordering source, thereby avoiding trouble. For this reason,
This system is a safer and more reliable non-store sales system.

[Brief explanation of the drawing]

FIG. 1 is a perspective view showing the appearance of a push-button telephone as an ordering terminal according to an embodiment of the present invention. Fig. 2 is a perspective view showing a terminal device as an order receiving terminal installed in a product sales center where products are delivered, and Fig. 3 shows the configuration of the electric circuit of the push-button telephone shown in Fig. 1. FIG. 4 is a block diagram showing the internal information format of a write-once optical card used in an embodiment of the present invention, FIGS. 5a to 5f, and FIG. It is a flowchart of the processing sequence of the main part concerning an example. In the figure, 100... push-button telephone, 101...
...Handset, 102...Push button for dialing, 103...Control button, 104...Display device, 1
05... Optical card insertion slot, 200... Display device, 201... Keyboard, 202... Printer device, 203... Optical card reader/writer, 301...
・Control device (microcomputer), 302...
Optical card reader/writer, 303...Modulator/demodulator, 304
...It is a line control device.

Claims (1)

[Claims] 1. An ordering terminal is an optical card reader/writer that reads and writes information to and from a write-once optical card, a push-button telephone having an operation button, a display, and a control device; This is a non-store sales system that is connected to an ordering terminal at a product sales center via a public telephone network, and product orders are made by inserting an optical card into the optical card reader/writer of the ordering terminal and pressing the operation button. Non-store sales characterized by inputting information, a control device transmitting the input product order information to a product center, and controlling an optical card reader/writer to additionally record the product order information on an optical card. system.