JPH01288050A - Simple order system utilizing telephone call - Google Patents

Abstract

PURPOSE:To allow an order to be received even at the outside of working time by providing an order receiving processing electronic computer receiving a data analyzed by a data analysis section and implementing the order receiving processing. CONSTITUTION:An order placing person selects a commodity from a mailed catalog 4, and hooks off a handset 12 in the presence of a commodity desired to be purchased, uses a scanner 10 to read a bar code 6 of a required data, then an order placing side telephone control section 11c gives automatic dial to an order placing side telephone set 14 to send data required for the order automatically. On the other hand, the order receiver side telephone control receiving the order data controls the telephone set 14 and the data analysis section 15c to send the analysis data to the order receiver processing electronic computer 14 and to apply order reception processing. Thus, the human errors in placing and receiving order is avoided to attain accurate order receiving processing.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to an ordering system using a telephone, such as catalog sales. [Conventional technology]

Recently, sales systems have become popular in which products are selected from mail catalogs and the desired products are ordered over the telephone. Conventionally, this type of sales system, as shown in Figure 4,
Orderer 01 manually dials telephone 04 of orderer 03 via telephone 02 and telephone diagram a05, and
After confirming the response, the necessary data such as product name will be sent to the orderer 03.
Communicate by voice. After confirming the order details, the order taker 03 processes the order using the tin system 06, and after processing, ships the product.

[The problem that the invention tries to solve! ! ! ]

By the way, in the above-mentioned sales system, the orderer manually dials the selling company, checks the other party's response, and then speaks the product name (catalog number), orderer's name (company name), address, etc. . On the other hand, the order taker confirms the order details by voice and then manually uses the keyboard to send the txtl! Orders were processed by inputting them into the system, but all data transmission and confirmation was done verbally, and input operations on telephones and electronic equipment were done manually, so there was a possibility of errors occurring. there were. Furthermore, since the order taker cannot communicate the details of the order unless he or she answers the phone, there is a problem in that the time for ordering is restricted. The present invention was made to solve the above-mentioned problems, and by eliminating human errors in placing and receiving orders and performing accurate order processing, and automating the order processing on the order receiver side, The purpose is to be freed from the constraints of ordering time due to receiving orders manually and to be able to receive orders even outside of business hours.

[Means to solve the problem]

In order to achieve the above object, the present invention provides a product sales system in which products are selected from a catalog sent by mail, etc., and orders are placed and received by telephone. A scanner that reads barcodes such as numbers from catalogs, etc., a barcode analysis section that analyzes the read barcodes, a data modulation section that modulates the analyzed data into a predetermined signal, a television screen display section, and a modulation section. orderer-side automatic dialing data, which is equipped with an orderer-fill telephone control unit that controls the telephone based on the received signal to automatically dial the orderer, transmits necessary data such as the product number, and controls the TV screen display. A transmitter/receiver is provided on the orderer's side, and a data demodulator that demodulates the modulated signal received by the telephone into predetermined data, a data analyzer that analyzes the demodulated data, and audio and video signals for confirmation. a data transmitter/receiver on the orderer's side, comprising an audio/video (la transmitter) that transmits the information to the orderer's side, and an orderer's telephone control section that controls the telephone and the data analysis section based on the received modulated signal; The customer is equipped with an order processing computer that inputs the data analyzed by the data analysis section and processes the order. When you select a product and find the product you wish to purchase, pick up the handset and use the scanner to read the barcode containing the necessary data.The orderer's fFI telephone control unit automatically dials the orderer's telephone and sends the data necessary for the order. On the other hand, the telephone controller on the order receiver side that has received the order data controls the telephone and the data analysis unit to send the analyzed data to the order processing computer, and performs order processing.

【Example】

1 and 2 show one embodiment of a simple telephone ordering system according to the present invention, and FIG. 3 shows another embodiment. In Figure 1, the catalog sent to customers by mail includes:
The customer's ID number (barcode) 2 and the catalog company's phone number (barcode) 3 are printed on the envelope 1, and the catalog 4 contains the product number (barcode) 5 along with the product photo, etc.
is printed. Further, on the cover of the catalog 4, confirmation barcodes 6 used when confirming an order are printed separately for OK and NG. Next, in FIG. 2 showing the configuration of an embodiment of the simple ordering system, the orderer's side A includes an automatic dialing device connected to a scanner 10 consisting of an optical sensor, etc., and a data transmitting/receiving device 'l1.
The barcode 2.3 of the envelope 1 and the barcode 5.6 of the catalog 4 read by the scanner 10 are analyzed by the barcode analysis section 11a, and the analyzed data is converted into a predetermined data by the data modulation section 11b. The signal is modulated into a signal and input to the telephone control unit 11C on each order side. As a result, the telephone control unit 11c on each side of the order controls the telephone 12 to automatically dial the telephone number of the catalog company, calls the order taker's RPJ telephone 14 via the telephone line 13, and displays the required information on the TV screen display unit 11d. Show the display of data. On the other hand, the order-taking side B is equipped with an automatic data transmitting/receiving device 15 connected to the telephone 14 and an order processing computer 16. 111I is received by the telephone control section 15a, which controls the telephone 14 to send the modulated data to the data demodulation section 15b, and also controls the operation of the data analysis section 15c. The data demodulated by the data demodulator 15b is analyzed by the data analyzer 15c, and the audio/video transmitter 15d transmits audio and video signals to the telephone fi 14, telephone The data is sent to the orderer I\IIA via the line 13, and the confirmed received data is sent to the order processing computer 16 to automatically process the order. The telephone line 13 is a telephone line in order to use the same modulation and demodulation method for dialing and data such as product numbers. Next, the operation of the simple ordering system configured as described above will be explained. The orderer selects the products listed in Catalog 4 that has been mailed to him using photos, etc., and if there is a product he would like to buy, he first picks up the phone [2] and calls for the product printed on Envelope 1 or Catalog 4. Contractor (
When the barcode 3 of the phone number of a catalog sales company is read by the scanner 1o, the barcode analysis section 11a and data modulation section 11 of the automatic dialing/data transmission/reception device 11 on the orderer's side are read.
The orderer (Pl telephone control unit 11c
2. The telephone 14 of the contractor side B is automatically called via the telephone line 13. In response to this call, the telephone control unit 15a of the data transmitting/receiving device 15 on the contractor side connects the line and simultaneously calls the data analysis unit 15c. Informs you that the call is connected. Based on this signal, the data analysis unit 15c sends an audio signal or a video signal such as "Please send the product number j" from the audio/video transmitting unit 15d, so that the order can be placed smoothly, The order information is transmitted to each side A via the telephone port !i13, and the information is sent to the orderer via the telephone rR12, and is displayed on the TV screen display section 11d by the telephone control section 11c of each ordering side.Next, the orderer receives the order. According to the instructions of the customer 1111B, the customer's ID number 2 printed in the barcode on the envelope 1 and the product number (barcode) 5 of the catalog 4 are read with the scanner 10, and similarly sent to the order taker flllB. On the user side B, the data demodulator 15b demodulates the modulated data sent, and the data analyzer 15c identifies the product number etc. based on the demodulated data. Based on the identification signal, the audio/video transmitter 15d: In order to ensure confirmation of the ordered products, etc., the orderer 1! sends an audio signal such as "Please check the ordered product again" and a video signal of the ordered product in the same way. ! Send to 1A, call 1
1112, a voice guidance is given and the photograph and product number of the ordered product are displayed on the television screen display section 11d. When the orderer confirms that there is no mistake in the ordered product based on this confirmation guide, the OK part of the confirmation barcode 6 printed on the cover of the catalog 4 is read by the scanner 10. On the other hand, if it is an error, the NG part of the confirmation barcode 6 is read. If there is no error, the confirmation signal is similarly sent to the data analysis section 15c of the order receiver side transmitting/receiving device 15. After this confirmation, the data analysis unit 15c sends the order consideration data, that is, data such as customer ID number, product number, etc., to the order processing condolence message (e.g., a letter of intent) and print the address and name (company name) using ID number 2. In the above embodiment, all the data was read by barcode with the scanner 10, but since the confirmation barcode 6 only needs to be a single number, the phone 1
You may also press the second button. Alternatively, as shown in FIG. 3, by using the TV screen as a TV screen display section 11d' with a touch screen and attaching the position detection section 11e, the barcode 6 can be displayed on the TV screen without providing the confirmation barcode 6. By touching the confirmation product number 5, the ordered product can be confirmed.

【Effect of the invention】

As described above, according to the present invention, an automatic dialing data transmitting/receiving device for inputting barcode data read by a scanner is provided to each ordering party, and a data transmitting/receiving device and an order processing device are provided to the ordering party via a telephone line. Since the mold s side is provided,
Each ordering party can automatically dial and send order data by simply reading the barcode with a scanner. There is no need to press the wrong phone number, and there is no need to verbally communicate address, name, etc., saving time and effort. can be conveyed reliably. In addition, on the order receiving side, even if there is no person in charge, 24 hours
It is now possible to accept time orders, and customer ID
By entering numbers, you can automate the process of creating slips and writing addresses.

[Brief explanation of the drawing]

Figures 1 and 2 show an embodiment of the present invention; Figure 1 is a bar code for a mail catalog, Figure 2 is a block diagram showing the configuration of a simple telephone ordering system, and Figure 3 is a block diagram showing the configuration of a simple ordering system by telephone. A block diagram showing another embodiment, and FIG. 4 is a diagram showing a conventional example. 2.3, 5.6...Barcode, 10...Scanner, 11...Order side automatic dialing/data transmission/reception device, 11a...Barcode analysis section, 11b...Data modulation section, 11c... Orderer rWJt talk control unit, Ild
...TV screen display section, 12.14...Telephone, 1
5... Order taker side data transmission/reception device, 15a... Order taker rpJ''@talk control unit, 15b... Data demodulation unit, 1
5c...Data analysis section, 15d...Audio/video transmission section, 16...'43 machine for order processing. Patent Applicant Pioneer Co., Ltd. Agent Patent Attorney Nobu 1A Patent Attorney Murai
Susumu

Claims (1)

[Claims] In a product sales system where products are selected from catalogs sent by mail, etc., and orders are placed and received over the phone, the ID of the orderer is used.
A scanner that reads barcodes such as phone numbers, customer phone numbers, and product numbers from catalogs, etc., a barcode analysis section that analyzes the read barcodes, and a data modulation section that modulates the analyzed data into a predetermined signal. , a TV screen display unit, and an orderer side telephone control unit that controls the telephone using the modulated signal to automatically dial the orderer side, transmit necessary data such as the product number, and also controls the TV screen display. An orderer side automatic dialing/data transmitting/receiving device is provided on the orderer side, and a data demodulation section demodulates the modulated signal received by the telephone into predetermined data, and a data analysis section analyzes the demodulated data. A contractor equipped with an audio/video transmitting section that transmits audio and video signals for confirmation to the ordering party, and a telephone control section on the contractor's side that controls the telephone and the data analysis section based on the received modulated signal. A simple ordering system using a telephone characterized in that a data transmitting/receiving device and an order processing computer for inputting the data analyzed by the data analysis section and processing the order are provided on the order taker's side.