KR19990011799A - Interactive communication order system - Google Patents

Abstract

The present invention relates to an interactive communication order system, and in particular, when a consumer selects and operates a predetermined button using a telephone and transmits a coded order through a telephone line, the supplier's exchange displays an order corresponding to the code. Two-way communication that allows the consumer to confirm the order and send the confirmed order back to the supplier's exchange by outputting to the device and simultaneously outputting the order corresponding to the code to the consumer's display device. It is about an ordering system.

According to the present invention, when an orderer selects a predetermined button by using a telephone and inputs an order, the order is delivered to the terminal of the supplier, thereby enabling efficient commerce. In addition, the present invention enables efficient material management using the system of the present invention when not only the order between the orderer and the supplier, but also the inventory and the like. In addition, since the reception of the order is continuously performed for 24 hours, the sales increase and the order contents are provided as text information to both parties (order and supplier), thereby providing an excellent effect of blocking problems such as order errors.

Description

Interactive communication order system

The present invention relates to an interactive communication order system, and in particular, when a consumer selects and operates a predetermined button using a telephone and transmits a coded order through a telephone line, the supplier's computer displays the order corresponding to the code. Two-way communication that enables the consumer to confirm the order and send the confirmed order back to the supplier's computer by outputting to the device and simultaneously outputting the order corresponding to the code to the consumer's display device. It is about an ordering system.

The communication order system using the conventional telephone line is made between the consumer and the receptionist. In other words, when the consumer delivers the order contents by voice, the receptionist records the order and the order is made. Another method is to use a modem connected to a computer.

However, the conventional communication order system using a telephone line had the following problems.

First, there is a problem that the ordering system made between the consumer and the receptionist has a problem such as an error in the order and the consumer cannot clearly confirm the order, so that the ordered item is different from the order. In addition, in order for the order to be made, the receptionist has to wait all the time, resulting in labor costs.

In addition, the ordering system using a computer provides information such as video and audio, and is convenient for ordering, while its volume is large, making it difficult to carry, and even if a portable computer such as a laptop is used, the price is low. It is expensive and complicated to use, which has been burdened economically and mentally for the general public.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and its object is to select and operate a predetermined button by using a phone equipped with a display device to output product information stored in a supplier's computer, which is the user's own display device. It is to provide an interactive communication order system so that orders can be made by receiving and confirming the output and transmitting the confirmed order back to the supplier.

1 is an interactive communication order system to which the present invention is applied;

Figure 2 is a detailed block diagram according to the present invention.

* Description of the symbols for the main parts of the drawings *

5: Receive signal amplifier 10: Digital signal converter 15: Data input controller

20: memory 25: interface cable 30: PC or POS

35: printer 40: data output control unit 45: analog signal conversion unit

50: transmission signal amplifier 55: error generation signal output unit 60: order completion signal output unit

100: C oil

The configuration of the present invention for achieving the technical problem is provided with an image output device for outputting the character information transmitted in the DTMF signal, the order signal input means for the orderer to selectively input the order to the predetermined signal; Order signal processing means for receiving and analyzing the signal inputted from the order signal input means and transmitting the order data signal to the order content display means, and an order for receiving the order data signal from the order signal processing means to display the order contents; And contents output means for transmitting the same information as the contents of the order displayed on the order contents display means to the image output apparatus.

Hereinafter, one preferred embodiment according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic block diagram of a bidirectional communication order system to which the present invention is applied, and FIG. 2 is a detailed block diagram according to the present invention.

First, a schematic flow of a bidirectional communication order system will be described with reference to FIG. 1.

The interactive communication order system transmits the order contents to the supplier through the telephone line by DTMF (Dual Tone Multi Frequency) signal by selecting and manipulating the ordered button using the telephone for the interactive communication order system 1A. Then, the DTMF signal is received from the exchanger 2A provided on the supplier side, the order contents corresponding to the signals are read from the memory unit pre-inputted by the supplier and output to the display device, and the DTMF signals are output again. The signal is converted into a signal and transmitted to the telephone 1A for interactive communication order system on the consumer side. The telephone 1A for the interactive communication order system, which has received the order contents, converts the DTMF signal into text information, outputs it through the display device, and outputs the ordered contents to match the ordered contents through the first dial button. In this case, the consumer operates the confirmation button to complete the communication order with the supplier. In addition, the system is configured to transfer the contents of the order to the computer (PC) and POS device (4A) via the RS232C (3A) interface from the switch (2A) to perform the aggregation and data management.

That is, in order to achieve the above-mentioned interactive communication ordering system, the telephone 1A for the interactive communication ordering system is required on the receiver side, and the exchanger 2A for decrypting and retransmitting the order contents to the supplier side is required.

The telephone 1A for the interactive communication order system has been filed separately from the present case, and will be described in detail below with reference to FIG. 2.

The present invention relates to a two-way communication order system using a simple input means, a telephone line for exchanging the order signal and the data according to the order signal generated by the consumer to select the operation button of the telephone contracted in advance, and A reception signal amplifier 5 for receiving a signal transmitted through a telephone line, and a digital signal converter for receiving a signal from the reception signal amplifier 5, converting the signal into a digital signal, and then supplying the signal to the CPI 100. 10, a data input control unit 15 for selecting an order channel by changing a channel, a memory unit 20 for storing menu data preset by the provider, and the digital signal conversion. Analyzing the signal received through the unit 10 to read the corresponding data from the menu data previously stored in the memory unit 20 from the memory unit 20, or Data output control unit 40 for selecting a data transmission channel by detecting the signal by changing the channel of the data output from the CPI (100), the data output from the CPI (100) or the absence of data, and the data, An analog signal converter 45 for receiving a signal from the output control unit 40 and converting the signal into an analog signal, and a transmission signal amplifier 50 for amplifying and converting the order signal converted into the analog signal through a telephone line. And, CPI 100 transmits an error occurrence when determining the error of the received signal and outputs audible information through the error generation signal output unit 55 and transmits it through the transmission signal amplifier unit 50 through a telephone line, When the processing of the order is completed, the order completion signal output unit 60 for detecting the code input to a specific channel to send the order completion signal to the first order consumer, and the CPI (10) And order content display means for displaying the order content so that the supplier knows the order information of the consumer according to the output signal of 0).

In addition, the order content display means is implemented as a POS (POS) device or computer (PC) 30 for collecting, storing, and transmitting product information or customer information, and a printer 35 for outputting the order contents by the customer in text. do.

Referring to the operation and effect of the present invention configured as described above are as follows.

First, when a consumer (guest) selects and manipulates a predetermined button in order to input an order item from a menu, a corresponding dual tone multifly frequency (DTMF) signal is transmitted by the telephone 1A.

Next, this DTMF signal is received by the received signal amplifier 5, and the received signal amplifier 5 amplifies it and sends it to the digital signal converter 10. FIG. The DTMF signal transmitted to the digital signal converter 10 is converted into a BCD code and input to the CPI 100.

The CPI 100 analyzes the input signal and reads the data corresponding to the menu data pre-stored in the memory unit 20, or controls the error determination and the output terminal when there is no corresponding data. That is, when the corresponding data is read, the data output control unit 40 receives the transmission channel and converts the DTMF signal to be convenient for transmission through the analog signal conversion unit 45. The amplified DTMF signal is then amplified and sent to the consumer. Therefore, a consumer having a system equipped with a device capable of displaying the transmitted DTMF signal on the LCD screen can receive the contents of his order as text and can clearly check the contents.

In addition, compatibility is provided to transfer the order contents read from the memory unit 20 to the POS device or the computer 30 through the interface cable 25 so that inventory and data management can be performed. The image information can be output through the device or the like, and can be output as a document through the printer 35. In the output information, when the trade name corresponding to the telephone number and the telephone number of the consumer is input to the memory unit 20, the trade name of the consumer and the contents and quantity of the order are displayed.

If there is no data corresponding to the input signal, the CPI 100 determines that an error has occurred, receives an error generation signal through a data output control unit 40, and receives a channel, thereby generating an error generation output unit 55 and a transmission signal amplifier unit. By transmitting as audible information to the orderer through 50, the orderer induces re-entry.

In addition, the CPI 100 detects when the processing of the order is completed in the signal standby state, that is, when the order completion signal is transmitted from the order or the result of the order by the orderer, and outputs the order completion signal to the data output control unit ( After receiving the channel through 40) through the order completion signal output unit 60 and the transmission signal amplifier unit 50 to inform the orderer that the order is completed through the ringtone and other text information.

As described in detail above, according to the present invention, when an orderer inputs an order item by selecting and operating a predetermined button using a telephone, the order content is transmitted to the terminal of the supplier, thereby enabling efficient commerce. In addition, the present invention enables efficient material management using the system of the present invention when not only the order between the orderer and the supplier, but also the inventory and the like. In addition, since the reception of the order is continuously performed for 24 hours, the sales increase and the order contents are provided as text information to both parties (order and supplier), thereby providing an excellent effect of blocking problems such as order errors.

Claims (4)

An image output device is provided for outputting the character information transmitted by the DTMF signal, the order signal input means for the orderer to selectively input the order as a predetermined signal; Order signal processing means for receiving and analyzing the signal input from the order signal input means and transmitting the order data signal to the order content display means; Order contents display means for receiving an order data signal from the order signal processing means to display order contents; And a data output control unit for transmitting the same information as the order contents displayed on the order contents display means to the image output apparatus. The method of claim 1, wherein the order signal processing means Receiving an order signal received by the order input means, amplifying it, and transmitting an order signal to a digital signal converting unit; and receiving a signal transmitted from the order signal receiving amplifier unit and converting it into a digital signal; A digital signal converter for supplying a digital signal to CPI, a memory unit for storing menu data, a digital signal received from the digital signal converter, the received signal analyzed, and a signal received from data already stored in the memory unit. Interactive communication order system comprising a CPI to read the data corresponding to the output to the order display means. The method of claim 2, wherein the order signal processing means further comprises an error generation output means for outputting audible information and text information when it is determined that an error of the input signal by analyzing the signal received by the CPI Interactive communication order system. The method of claim 1, wherein the data output control unit And receiving the order data signal from the order signal processing means, converting the order data signal into a DTMF signal through an analog signal converting unit, and retransmitting the order data signal to the order signal input means.