JP7468622B2 - Information processing device, information processing method, and storage medium - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a storage medium.

Patent document 1 discloses a payment support system that makes shopping at tax-free facilities more efficient. The payment support system in patent document 1 determines whether or not payment can be made by biometric authentication using the traveler's biometric information.

International Publication No. 2017/033291

A person who purchases tax-free goods at a tax-free facility may need to go through certain procedures at customs before leaving the country. However, the payment support system described in Patent Document 1 does not take into consideration procedures that occur after the purchase.

The present invention aims to provide an information processing device, an information processing method, and a storage medium that enable a person who purchases a tax-exempt item to properly complete the tax-exemption procedure.

According to one aspect of the present invention, there is provided an information processing device comprising: an identification information acquisition unit that acquires identification information of a person before departure from a country; a purchase information acquisition unit that acquires purchase information of tax-exempt items purchased by the person based on the identification information; and an instruction information generation unit that generates , based on the purchase information, information to instruct the person to go through customs procedures if the person has a history of purchasing tax-exempt items that have been exempted from tax, wherein the instruction information generation unit generates information to instruct the person to go through customs procedures to present their passport .

According to one aspect of the present invention, there is provided an information processing method executed by a computer, comprising: an identification information acquiring step of acquiring identification information of a person before departure from a country; a purchase information acquiring step of acquiring purchase information of tax-exempt items purchased by the person based on the identification information; and an instruction information generating step of generating information for instructing the person to go through customs procedures if the person has a history of purchasing tax-exempt items that have been exempted from tax , based on the purchase information, wherein the instruction information generating step generates information for instructing the person to go through customs procedures to present their passport .

According to another aspect of the present invention, there is provided a program for causing a computer to execute an information processing method, comprising: an identification information acquiring step of acquiring identification information of a person before departure from the country; a purchase information acquiring step of acquiring purchase information of tax-exempt items purchased by the person based on the identification information; and an instruction information generating step of generating information for instructing the person to go through customs procedures if the person has a history of purchasing tax-exempt items that have been exempted from tax, based on the purchase information, wherein the instruction information generating step generates information for instructing the person to go through customs procedures to present their passport .

According to the present invention, an information processing device, an information processing method, and a storage medium are provided that can properly carry out tax exemption procedures for a person who purchases a tax-exempt item.

1 is a schematic diagram showing an overall configuration of an information processing system according to a first embodiment. FIG. 2 is a block diagram showing a hardware configuration of a tax exemption processing server according to the first embodiment. 1 is a block diagram showing a hardware configuration of a duty-free shop system according to a first embodiment. FIG. FIG. 2 is a functional block diagram of a tax exemption processing server according to the first embodiment. 4 is a sequence chart showing an outline of processing performed in the information processing system according to the first embodiment. 4 is a table showing an example of entrant data stored in the tax-free processing server according to the first embodiment. 4 is a table showing an example of purchase information acquired by the duty-free shop system according to the first embodiment. 5 is a flowchart showing a process performed in the tax exemption processing server according to the first embodiment. FIG. 11 is a schematic diagram showing an overall configuration of an information processing system according to a second embodiment. FIG. 11 is a block diagram showing a hardware configuration of a signage system according to a second embodiment. FIG. 11 is a functional block diagram of a signage system according to a second embodiment. FIG. 11 is a layout diagram showing an example of a departure area of an airport according to a second embodiment. 13 is a flowchart showing processing performed in a signage system according to a second embodiment. 13 is a table showing an example of travel customer information acquired in the signage system according to the second embodiment. FIG. 11 is a diagram showing a display example in a signage system according to a second embodiment. FIG. 13 is a schematic diagram showing an overall configuration of an information processing system according to a third embodiment. 13 is a flowchart showing a process performed in the immigration terminal according to the third embodiment. FIG. 13 is a diagram showing a display example on the immigration terminal according to the third embodiment. FIG. 13 is a functional block diagram of an information processing device according to a fourth embodiment. FIG. 13 is a functional block diagram of an information processing device according to a fifth embodiment. 13A and 13B are diagrams illustrating an example of display in a signage system according to a modified embodiment. FIG. 13 is a diagram showing a display example on the immigration terminal according to the modified embodiment. 13A and 13B are diagrams showing examples of displays on a display terminal at an immigration gate according to a modified embodiment.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the drawings. In the drawings, similar or corresponding elements are designated by the same reference numerals, and their description may be omitted or simplified.

[First embodiment]
An information processing system according to the present embodiment will be described. The information processing system according to the present embodiment is a system that supports tax-free processing (procedures related to tax-free processing) in tax-free facilities. Here, the tax-free facility may typically be a tax-free shop (export goods sales outlet) in a city, but may also include a tax-free processing central counter that collectively processes tax-free processing at multiple stores in a commercial facility including multiple stores such as a shopping center or department store.

Furthermore, "tax-free" means exemption from consumption tax when the information processing system of this embodiment is used for tax-free processing at tax-free shops in cities in Japan. However, when the information processing system of this embodiment is used in other tax-free facilities, "tax-free" may also include exemption from value-added tax, liquor tax, tobacco tax, customs duties, etc.

Unless otherwise specified, in the following explanation, the information processing system of this embodiment is applied to tax-free procedures at tax-free shops in cities in Japan. However, this is not limited to this, and the information processing system of this embodiment may also be used for tax-free procedures at tax-free shops in foreign countries other than Japan. In such cases, the content of the processing may be changed as appropriate depending on the tax system of each country.

Figure 1 is a schematic diagram showing the overall configuration of an information processing system according to this embodiment. The information processing system comprises a tax-free processing server 1, a tax-free shop system 2, an immigration control server 3, and a payment server 4. The tax-free processing server 1, the tax-free shop system 2, the immigration control server 3, and the payment server 4 are connected to each other so as to be able to communicate with each other via a network NW.

The network NW may be various networks such as a local area network (LAN) or a wide area network (WAN). The network NW may be, for example, the Internet.

The tax-free processing server 1 is a server that provides the tax-free processing function of this embodiment to the tax-free shop system 2 via the network NW. In this way, the tax-free processing server 1 functions as an information processing device that realizes the tax-free processing function.

The duty-free shop system 2 is a system constructed within a duty-free shop and may include a server, a POS (Point Of Sales) system, etc.

The immigration control server 3 is a server that stores biometric information of foreigners entering Japan. This biometric information may include, for example, facial images. This facial image may be a facial image stored in an IC (Integrated Circuit) chip in a passport that is read out at the time of immigration inspection, or may be a photograph taken at the time of immigration inspection when a foreigner enters Japan at an airport or port. The biometric information stored in the immigration control server 3 may be information other than facial images, such as a fingerprint image or an iris image. The immigration control server 3 also stores the entry and departure dates of foreigners entering Japan and foreigners departing from Japan, thereby managing whether or not entry and departure are being carried out appropriately in accordance with laws and regulations. The immigration control server 3 may further store biometric information of Japanese people residing abroad. In other words, the immigration control server 3 may store biometric information of non-residents who may be eligible for tax-free sales, regardless of whether they are Japanese or foreign. In this case, the tax-free processing of this embodiment may also be applied to tax-free procedures for Japanese people.

The payment server 4 is a server for settling purchases at the duty-free shop. The payment server 4 provides the function of electronic payment using credit cards, debit cards, prepaid cards, electronic money, virtual currency, etc. in response to requests from the tax-free processing server 1 or the duty-free shop system 2.

Figure 2 is a block diagram showing an example of the hardware configuration of the tax-free processing server 1. The tax-free processing server 1 includes a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a ROM (Read Only Memory) 103, and a HDD (Hard Disk Drive) 104. The tax-free processing server 1 also includes a communication I/F (Interface) 105, an input device 106, and an output device 107. The various parts of the tax-free processing server 1 are connected to each other via buses, wiring, drive devices, etc. (not shown).

2, the components constituting the tax exemption processing server 1 are illustrated as an integrated device, but some of these functions may be provided by external devices. For example, the input device 106 and the output device 107 may be external devices separate from the components constituting the functions of the computer, including the CPU 101, etc.

CPU 101 is a processor that performs predetermined calculations according to programs stored in ROM 103, HDD 104, etc., and also has the function of controlling each part of tax-free processing server 1. RAM 102 is composed of a volatile storage medium, and provides a temporary memory area necessary for the operation of CPU 101. ROM 103 is composed of a non-volatile storage medium, and stores necessary information such as programs used in the operation of tax-free processing server 1. HDD 104 is composed of a non-volatile storage medium, and is a storage device that stores databases, stores programs for operating tax-free processing server 1, etc.

The communication I/F 105 is a communication interface based on a standard such as Ethernet (registered trademark). The communication I/F 105 is a module for communicating with other devices such as the duty-free shop system 2.

The input device 106 is a keyboard, a pointing device, etc., and is used by the administrator of the tax-free processing server 1 to operate the tax-free processing server 1. Examples of pointing devices include a mouse, a trackball, a touch panel, a pen tablet, etc.

The output device 107 is, for example, a display device. The display device is a liquid crystal display, an OLED (Organic Light Emitting Diode) display, etc., and is used to display information, a GUI (Graphical User Interface) for operation input, etc. The input device 106 and the output device 107 may be integrally formed as a touch panel.

Note that the hardware configuration of the tax-free processing server 1 is an example, and other devices may be added, or some devices may not be provided. Also, some devices may be replaced with other devices having similar functions. Furthermore, some functions of this embodiment may be provided by other devices via a network, or the functions of this embodiment may be distributed and realized among multiple devices. For example, the HDD 104 may be replaced with an SSD (Solid State Drive) using semiconductor memory. Also, the HDD 104 may be replaced with cloud storage. In this way, the hardware configuration of the tax-free processing server 1 can be changed as appropriate.

The hardware configuration of the immigration control server 3 and the payment server 4 is similar to that shown in Figure 2, so the explanation is omitted.

Figure 3 is a block diagram showing an example of the hardware configuration of the duty-free shop system 2. The duty-free shop system 2 includes a duty-free shop server 201, a POS terminal 202, and an imaging device 203.

The duty-free shop server 201 is a store computer that stores data used in the duty-free shop, such as sales data and item (product) data obtained from the POS terminal 202. The hardware configuration of the duty-free shop server 201 is similar to that shown in FIG. 2, so a description thereof will be omitted.

The POS terminal 202 is a device that performs processes such as registering items that a user wishes to purchase and settling the sales price. The POS terminal 202 is equipped with a computer, a display device, a barcode reader, a cash drawer, a card reader, operation buttons, a receipt printer, etc. The imaging device 203 is a digital camera that captures a facial image of a user who wishes to purchase an item. The facial image is used for facial authentication to identify the user.

The POS terminal 202 and the imaging device 203 are provided at the checkout counter of a duty-free shop, etc. The POS terminal 202 and the imaging device 203 may be an integrated device mounted in a single housing, or may be multiple separate devices.

The POS terminal 202 is typically a device operated by a clerk at a duty-free shop, but may also be a self-service device in which the user performs some or all of the operations themselves. The imaging device 203 photographs the face of the user in conjunction with the operation of the POS terminal 202.

In addition, the duty-free shop system 2 may further include a scanner for acquiring image data of a passport for sales procedures involving tax-free processing, a printer for printing documents for tax-free procedures, etc.

Figure 4 is a functional block diagram of the tax-free processing server 1 according to this embodiment. The tax-free processing server 1 includes an identification information acquisition unit 111, a matching unit 112, a purchase information acquisition unit 113, an entry date acquisition unit 114, a determination unit 115, a payment request unit 116, and a memory unit 117.

The CPU 101 performs predetermined calculation processing by loading a program stored in the ROM 103, HDD 104, etc. into the RAM 102 and executing it. The CPU 101 also controls each part of the tax exemption processing server 1, such as the communication I/F 105, based on the program. In this way, the CPU 101 realizes the functions of the identification information acquisition unit 111, the matching unit 112, the purchase information acquisition unit 113, the entry date acquisition unit 114, the determination unit 115, the payment request unit 116 and the memory unit 117. The specific processing contents performed by each functional block will be described later.

Note that some or all of the functions of the functional blocks described in the tax-free processing server 1 in FIG. 4 may be provided in a device external to the tax-free processing server 1. In other words, each of the above-mentioned functions may be realized by the tax-free processing server 1 alone, or may be realized in cooperation with an external device.

Figure 5 is a sequence chart showing an outline of the processing performed in the information processing system of this embodiment.

The processing of steps S11 and S12 is information acquisition processing carried out in advance before the user visits the duty-free shop. In step S11, the tax-free processing server 1 requests information on the entrant from the immigration control server 3. In step S12, the immigration control server 3 transmits the information on the entrant to the tax-free processing server 1 in response to the request. This information is stored in the memory unit 117 of the tax-free processing server 1.

Figure 6 is a table showing an example of entrant data stored in the tax-free processing server 1 according to this embodiment. This entrant data is data acquired from the immigration control server 3 in step S12. As shown in Figure 6, the tax-free processing server 1 stores the entrant's passport number, name, date of entry and facial image data in association with each other. Note that this data item is an example, and the data may further include data items other than those shown in Figure 6, such as fingerprint image data.

The processing from step S13 to step S19 is a tax-free product sales process. This process is started, for example, when a user approaches the POS terminal 202 of a duty-free store to purchase a product and indicates an intention to purchase the product, by a store clerk operating the POS terminal 202.

In step S13, a salesperson at the duty-free shop system 2 operates the POS terminal 202 to register the item that the user has indicated his/her intention to purchase. This process is performed, for example, by using a barcode reader provided in the POS terminal 202 to read the item code from the barcode attached to the item brought by the user. As a result, the duty-free shop server 201 obtains purchase information on the item that the user has indicated his/her intention to purchase.

Figure 7 is a table showing an example of purchase information acquired by the duty-free shop system 2 according to this embodiment. As shown in Figure 7, the purchase information may include a code, the name of the purchased item, a category and an amount. "General items" and "consumables" listed in the "Category" column are categories of tax-free items under Japan's tax-free system. Note that a product database for acquiring various information associated with the code is stored in advance in the duty-free shop server 201.

Furthermore, in step S13, the imaging device 203 of the duty-free shop system 2 captures an image of the user's face.

In step S14, the duty-free shop system 2 transmits the user's facial image and purchase information to the duty-free processing server 1. In step S15, the duty-free processing server 1 determines whether the product purchased by the user is subject to tax exemption based on the facial recognition result based on the user's facial image, the entry date, and the purchase information. The details of the processing of step S15 will be described later. Note that the sequence chart in FIG. 5 shows the processing when the product purchased by the user is subject to tax exemption and can be sold tax-free. If the product purchased by the user is not subject to tax exemption, the duty-free processing server 1 notifies the duty-free shop system 2 of this fact. In this case, the duty-free shop staff may inform the user of this fact and then stop selling the product, or may sell the product using the same procedure as for selling general taxable products.

In step S16, the tax-free processing server 1 makes a payment request to the payment server 4 for the purchase of goods by the user. In this payment request, information necessary for payment, such as the total amount of the purchased goods and payment information (credit card number, account number, PIN number, etc.), is sent to the payment server 4. The payment information may be registered in advance by the user in the tax-free processing server 1, or may be entered at the tax-free shop at the time of purchase.

When a payment request is made in step S16, the payment server 4 determines whether or not the payment can be accepted and performs the payment process. Note that the sequence chart in Figure 5 shows the process when the payment for the purchase of goods by the user is accepted.

In step S17, the payment server 4 responds to the tax-free processing server 1 that the payment has been approved. In step S18, the tax-free processing server 1 notifies the tax-free shop system 2 that the payment has been approved. In step S19, the store clerk is notified that the payment has been approved, for example by displaying a message on the display device of the POS terminal 202 of the tax-free shop system 2. The store clerk then completes the tax-free sales process by packing and handing over the item, explaining the necessary information to the user, and issuing tax-free related documents.

Purchase record information regarding items etc. purchased by a user is stored for a prescribed period in the memory unit 117 of the duty-free shop system 2. The purchase record information may be provided to customs or a tax office as necessary. The purchase record information may also be stored in writing at the duty-free shop.

The user may purchase goods using a payment method that does not use the payment server 4, such as cash or a gift certificate. In that case, steps S16 and S17 are omitted. In this case, step S18 is a process of notifying information indicating whether or not the goods are tax-exempt.

In Figure 5, it is assumed that the acquisition of information from the immigration control server 3 in steps S11 and S12 is performed prior to the processing in step S13 and thereafter, and that the entrant data is stored in the memory unit 117 at the time of step S13, but this is not limited to the above. The information on the entrant may also be acquired from the immigration control server 3 in response to a request from the duty-free shop system 2 in step S14. Also, if the entrant data is not stored in the memory unit 117 when a request is made from the duty-free shop system 2 in step S14, the flow may be such that the entrant data is acquired from the immigration control server 3.

Figure 8 is a flowchart showing the processing performed in the tax exemption processing server 1 according to this embodiment. The flowchart in Figure 8 shows in more detail the processing of step S15 in the sequence chart in Figure 5.

In step S101, the identification information acquisition unit 111 acquires the identification information of the user of the tax-free facility. This identification information may typically be a facial image of the user photographed by the imaging device 203 of the tax-free shop system 2 in step S13 and transmitted to the tax-free processing server 1 in step S14. Other examples of the identification information may be images other than facial images, such as a fingerprint image or an iris image of the user. Further examples of the identification information may be feature amounts extracted from a facial image, fingerprint image, iris image, or the like of the user. By using these biometric information as identification information, biometric authentication can be performed, so that identity confirmation can be performed with higher accuracy than when other identification information is used, and the complexity of the identity confirmation work is reduced. Since biometric authentication can be performed easily, it is particularly desirable to use a facial image or feature amounts extracted from a facial image as identification information. Note that the identification information may be any information that allows identity confirmation, and may be information other than biometric information, such as a passport number.

In step S102, the matching unit 112 matches the identification information acquired in step S101 with identification information such as facial image data in the entrant data previously acquired in step S12. The entrant data is data such as that shown in FIG. 6. This matching may involve, for example, extracting feature points from the facial image and determining whether or not the two persons are the same person based on the degree of agreement of the feature points.

If the entrant data contains a person whose identification information matches the person's identification information acquired in step S102 (YES in step S102), processing proceeds to step S103. If the entrant data does not contain a person whose identification information matches the person's identification information acquired in step S102 (NO in step S102), processing proceeds to step S106.

This process makes it possible to determine whether or not a user of a duty-free facility is a person who is properly registered in the entrant data. For example, if a user of a duty-free facility is a resident rather than an entrant, they are not eligible for tax exemption. This process makes it possible to exclude such residents and other people who are not eligible for tax exemption.

In step S103, the entry date acquisition unit 114 acquires the entry date of the person corresponding to the identification information acquired in step S101 from the entrant data.

In step S104, the determination unit 115 determines whether a predetermined number of days has passed since the date of entry by comparing the difference between the date of entry acquired in step S103 and the current date and time. If the predetermined number of days has passed since the date of entry (YES in step S104), the process proceeds to step S106. If the predetermined number of days has not passed since the date of entry (NO in step S104), the process proceeds to step S105.

This predetermined number of days is determined based on laws and regulations related to tax exemption. For example, under the current tax exemption system in Japan, even if a person is a foreigner, if six months or more have passed since entering the country, he or she is treated as a resident and is not eligible for tax exemption. Therefore, the predetermined number of days can be six months, for example. In this way, whether or not a person is eligible for tax exemption may vary depending on the period of stay, but according to this process, a judgment can be made taking into account the period of stay. If the immigration control server 3 contains biometric information of Japanese people residing abroad and the entrant data contains data of Japanese people residing abroad, a judgment can be made for such Japanese people taking into account the period of stay from the date of entry. Even if a Japanese person leaves the country and stays abroad for the purpose of staying abroad for more than two years, or works in an office in a foreign country and returns to Japan temporarily, if the period of stay is less than six months, they may be eligible for tax exemption. Therefore, a judgment process that sets the predetermined number of days to six months can be used for the judgment of such Japanese people as well.

The specified number of days may be 90 days. Among the residence statuses recognized under the Japanese legal system, the maximum period for short-term stays such as tourism and conference participation is 90 days. Therefore, foreigners who stay for more than 90 days are likely to be residing in Japan for work or other purposes. Foreigners working in an office in Japan are also treated as residents and are not eligible for tax exemption. Therefore, if the stay exceeds 90 days, it may be desirable to confirm whether or not they are eligible for tax exemption using a separate method. Taking such circumstances into consideration, the specified number of days may be set to a period shorter than six months, such as 90 days.

In step S105, the determination unit 115 determines that the user is eligible for tax exemption, and the process proceeds to step S107. In step S106, the determination unit 115 determines that the user is not eligible for tax exemption, and the process ends.

The determination results in steps S105 and S106 may be stored in the memory unit 117 in association with the user's name, passport number, etc. When the user attempts to use the tax-free facility or another tax-free facility again, the determination of whether or not the user is eligible for tax exemption can be simplified by reusing the determination results.

In step S107, the purchase information acquisition unit 113 acquires the purchase information of the item purchased by the user. This purchase information is the information transmitted from the duty-free shop system 2 to the duty-free processing server 1 in step S14, and is data such as that shown in FIG.

In step S108, the judgment unit 115 judges whether the amount of the purchased item is within a predetermined range. If the amount of the purchased item is within the predetermined range (YES in step S108), the process proceeds to step S109. If the amount of the purchased item is outside the predetermined range (NO in step S108), the process proceeds to step S110.

Here, the predetermined range for the amount of the purchased goods is determined based on laws and regulations related to tax exemption. For example, in the current tax exemption system in Japan, the requirement for tax exemption for general goods is that the total amount of sales at one store in one day is 5,000 yen or more. Also, the requirement for tax exemption for consumable goods is that the total amount of sales at one store in one day is 5,000 yen or more and 500,000 yen or less. The determination process in step S108 may, for example, determine whether the total amount for each of the general goods and consumable goods is within these ranges for each category of general goods and consumable goods. In the example of FIG. 7, the amount of "camera" is 5,000 yen or more, so it is a tax exempt item, and the amount of "medicine" is less than 5,000 yen, so it is not a tax exempt item.

In step S109, the determination unit 115 determines that the purchased item is a tax-exempt item, and the process proceeds to step S111. In step S110, the determination unit 115 determines that the purchased item is not a tax-exempt item, and the process ends.

In step S111, the payment request unit 116 acquires information necessary for payment, such as the total price of the purchased items and payment information, and initiates payment processing for tax-free sales by requesting payment from the payment server 4. This allows some of the information used to determine whether tax-free is available to also be used for payment, improving convenience. This payment processing corresponds to step S16 shown in Figure 5, and therefore will not be described here.

As described above, in this embodiment, the entry date of a person using a tax-free facility is acquired, and whether or not the person is eligible for tax-free is determined based on the entry date. This reduces manual work compared to a method in which a clerk at the tax-free facility checks whether or not the person is eligible for tax-free. Conventionally, a clerk at a tax-free facility receives a passport, visually checks the entry date written on the entry stamp or the like stamped on the passport, and manually calculates the length of stay to check whether or not the person is eligible for tax-free. In contrast, in this embodiment, the entry date can be easily acquired by, for example, matching identification information such as a facial image of a user photographed at the tax-free facility with identification information such as a facial image stored in the tax-free processing server 1 or the immigration control server 3. Then, based on the acquired entry date, it is automatically determined whether or not the person is eligible for tax-free. In this way, the work of the clerk at the tax-free facility is simplified. Therefore, according to this embodiment, an information processing device that can simplify procedures at a tax-free facility is provided.

Note that the order of the determination processes in steps S102, S104, and S108 in the flow of Figure 8 is not limited to that shown, and may be in a different order or may be parallel processes.

[Second embodiment]
The information processing system of the first embodiment simplifies the procedures for purchasing goods at a tax-free facility by determining whether or not a person is eligible for tax-free shopping. However, tax-free shopping procedures may be required not only at the time of purchase, but also before a user leaves the airport. The information processing system of this embodiment provides a function that allows a person who has purchased a tax-free item to properly complete the tax-free shopping procedures before departure.

In this embodiment, explanations of parts that overlap with those described in the first embodiment may be omitted or simplified.

Figure 9 is a schematic diagram showing the overall configuration of an information processing system according to this embodiment. In addition to the configuration of Figure 1, the information processing system further includes an airport system 5. The airport system 5 is a core system of the airport that manages passengers, etc. The airport system 5 includes a signage system 51 installed within the airport premises. The airport system 5 and the signage system 51 are connected to be able to communicate with at least the tax-free processing server 1 via the network NW.

Figure 10 is a block diagram showing the hardware configuration of a signage system 51 according to this embodiment. The signage system 51 includes a CPU 501, a RAM 502, a ROM 503, a HDD 504, a communication I/F 505, an input device 506, a display device 507, and an imaging device 508. Each part of the signage system 51 is connected to each other via a bus, wiring, a drive device, etc. (not shown).

The CPU 501, RAM 502, ROM 503, HDD 504, communication I/F 505, and input device 506 are computers that perform the calculations required for the processing of this embodiment, control the entire signage system 51, and perform information communication with other devices. These parts may also be more generally referred to as information processing devices. The CPU 501, RAM 502, ROM 503, HDD 504, communication I/F 505, and input device 506 are generally similar to the CPU 101, RAM 102, ROM 103, HDD 104, communication I/F 105, and input device 106 shown in FIG. 2, respectively, and therefore will not be described.

The display device 507 is an LCD display, an OLED display, etc. The display device 507 presents information to a person before passing through immigration at the airport.

The imaging device 508 is a digital camera that captures a facial image of a person before passing through immigration at an airport. The facial image is used for face authentication to identify the person. Typically, the imaging device 508 is provided on the display surface side of the display device 507 and is positioned so that a person on the display surface side of the display device 507 is within the imaging range.

Figure 11 is a functional block diagram of a signage system 51 according to this embodiment. The signage system 51 has a traveler information acquisition unit 511, an identification information acquisition unit 512, a matching unit 513, a purchase information acquisition unit 514, an instruction information generation unit 515, a display device control unit 516 and a memory unit 517.

The CPU 501 performs predetermined arithmetic processing by loading a program stored in the ROM 503, HDD 504, etc. into the RAM 502 and executing it. The CPU 501 also controls each part of the signage system 51, such as the communication I/F 505, based on the program. In this way, the CPU 501 realizes the functions of a traveler information acquisition unit 511, an identification information acquisition unit 512, a matching unit 513, a purchase information acquisition unit 514, an instruction information generation unit 515, a display device control unit 516, and a memory unit 517. The specific processing contents performed by each functional block will be described later.

Figure 12 is a layout diagram showing an example of the departure area of an airport in this embodiment. The signage system 51 of this embodiment is arranged in the departure area of the airport. As shown in Figure 12, the departure area is arranged with the signage system 51, check-in counter 61, security inspection area 62, customs 63 and departure inspection area 64.

Travelers about to depart the country first go to the check-in counter 61 and complete the boarding procedures with the airline. At the check-in counter 61, passports are checked, checked baggage is handed over, etc. The check-in counter 61 may be a manned counter, or an unmanned counter using an automatic check-in machine, automatic baggage drop machine, etc.

After completing the procedures at the check-in counter 61, the traveler then proceeds to the security check area 62. At the security check area 62, the traveler's identity is verified by comparing the facial image on his or her passport with the traveler's face, and it is confirmed that the traveler is in possession of an airline ticket issued to that traveler. After that, at the security check area 62, the traveler is inspected to see if he or she is carrying any items that are prohibited from being carried on board an aircraft.

After passing through security inspection area 62, travelers then proceed to immigration inspection area 64. At immigration inspection area 64, passports, tickets, etc. are checked, and identity verification is performed by immigration inspectors. Travelers then pass through immigration inspection area 64 and proceed to the restricted area where the boarding gate is located.

In the area between the security checkpoint 62 and the departure inspection point 64, customs 63 and a signage system 51 are provided. Travelers who have passed through the security checkpoint 62 and have purchased goods at a duty-free shop are required to go through procedures such as presenting their passports at customs 63. On the other hand, travelers who have not purchased goods at a duty-free shop proceed to the departure inspection point 64 without stopping at customs 63. Since travellers themselves must decide whether or not they need to stop at customs 63, there may be cases where travellers who have purchased goods at a duty-free shop proceed to the departure inspection point 64 without stopping at customs 63. The signage system 51 displays instructions to travellers who have purchased goods at a duty-free shop to proceed to customs 63 and carry out procedures. Below, a flow for realizing the display process by this signage system 51 will be described.

Figure 13 is a flowchart showing the processing performed in the signage system 51 according to this embodiment. This processing is executed when a traveler passes through the security checkpoint 62.

In step S201, the tourist information acquisition unit 511 acquires tourist information from the tax-free processing server 1 about a tourist who is planning to depart the country using an airport, and stores the information in the memory unit 517. This process may be performed in advance when the business opens, at a specified time, or when the tourist approaches the signage system 51 and the tourist's face is recognized.

Figure 14 is a table showing an example of traveler information acquired by the signage system 51 of this embodiment. As shown in Figure 14, the traveler information is information in which the departing passenger data of Figure 6 described in the first embodiment is associated with the purchase information of Figure 7. In other words, the traveler information includes information on tax-free items purchased by each traveler. Note that in the traveler information of Figure 14, only tax-free items are associated with the departing passenger data, but information on items other than tax-free items may also be included in the traveler information.

In step S202, the identification information acquisition unit 512 controls the imaging device 508 to capture a facial image of the traveler who has passed through the security checkpoint 62.

In step S203, the matching unit 513 performs face matching to match the face image acquired in step S202 with face image data in the traveler information acquired in advance in step S201. This matching may involve, for example, extracting feature points from the face image and determining whether or not the two are the same person based on the degree of agreement of the feature points. Note that the face matching in step S203 may be biometric matching using biometric information other than a face image, such as a fingerprint image or an iris image. This identifies which person in the traveler information the traveler who has passed through the security checkpoint 62 is.

Although the face matching in step S203 is illustrated as being performed within the signage system 51, this process may be performed by the tax-free processing server 1 or by a device other than the signage system 51, such as an edge server within the airport system 5.

In step S204, the purchase information acquisition unit 514 refers to the traveler information to acquire purchase information of items purchased by the traveler identified by face matching. For example, if the traveler identified in the processing of step S203 is the person with passport number "123456789" in Figure 14, as shown in Figure 14, this person has a history of purchasing a camera, and so this information is acquired.

In step S205, the instruction information generating unit 515 determines whether or not there is a history of purchase of a tax-exempt item based on the purchase information acquired in step S204. If there is a history of purchase of a tax-exempt item (YES in step S205), the process proceeds to step S206. If there is no history of purchase of a tax-exempt item (NO in step S205), the tax-exempt procedure is not required, and the process ends.

In step S206, the instruction information generation unit 515 generates display information to instruct the traveler to complete the procedures at customs 63.

In step S207, the display device control unit 516 controls the display device 507 to display a message based on the display information on the display device 507.

Figure 15 is a diagram showing an example of a display in the signage system 51 according to this embodiment. The display surface of the display device 507 and the imaging device 508 are arranged on the front of the signage system 51. The display device 507 displays a message instructing the tax-free procedure, such as "Mr. A, please go to the customs office on the left and complete the tax-free procedure." This display may include a message in multiple languages. In addition to text, figures, illustrations, photographs, etc. may also be displayed. For example, in this embodiment, a left-facing arrow or the like may be displayed to encourage the traveler to move to the customs office 63 on the left side of the display surface. By looking at this display, the traveler can recognize that the tax-free procedure is necessary.

As described above, in this embodiment, it is determined whether or not a procedure at customs 63 is necessary based on the purchase information of the tax-free goods purchased by the person before departure. If a procedure is necessary, display information can be generated that instructs the person to carry out the procedure. This makes it possible to urge the person to carry out the tax-free procedure even if they have forgotten to carry out the tax-free procedure or if they are not intentionally trying to carry out the tax-free procedure. Therefore, according to this embodiment, an information processing device is provided that can cause a person who has purchased tax-free goods to properly carry out the tax-free procedure.

12, the signage system 51 is placed between the security checkpoint 62 and the immigration checkpoint 64, but this placement is not essential and the signage system may be placed in another location where it can be seen by travelers before departure. For example, the signage system may be placed in front of the security checkpoint 62 or in front of the check-in counter 61.

15 may be displayed on the display screen of an automatic check-in machine or an automatic baggage drop machine. In this case, the signage system 51 may be replaced by the automatic check-in machine or the automatic baggage drop machine.

[Third embodiment]
The information processing system of this embodiment is a modified example of the information processing system of the second embodiment. Descriptions of parts that overlap with the first or second embodiment may be omitted or simplified.

Figure 16 is a schematic diagram showing the overall configuration of an information processing system according to this embodiment. The airport system 5 of this embodiment includes an immigration terminal 52 used by immigration officers at the immigration area 64. The airport system 5 and the immigration terminal 52 are connected to be able to communicate with at least the duty-free shop system 2 via the network NW.

The immigration terminal 52 is a computer such as a desktop PC (Personal Computer), a laptop PC, or a tablet PC. The immigration terminal 52 has at least a display device. The immigration terminal 52 has an imaging device control unit capable of controlling an imaging device provided near the immigration terminal 52 or the immigration area 64.

The hardware configuration and functional blocks of the immigration inspection terminal 52 are generally similar to those shown in Figures 10 and 11, respectively, and therefore will not be described.

Figure 17 is a flowchart showing the processing performed in the immigration terminal 52 according to this embodiment. This processing is executed when a traveler arrives at the immigration area 64.

Steps S201, S203, S204, S205, and S206 are generally similar to those in the second embodiment, so their explanation is omitted.

In step S302, the immigration terminal 52 controls an imaging device installed near the immigration terminal 52 or the immigration area 64 to capture a facial image of a traveler who has arrived at the immigration area 64.

In step S307, the immigration terminal 52 displays a message based on the display information on its display device.

Figure 18 is a diagram showing an example display on the immigration terminal 52 according to this embodiment. The display screen of the immigration terminal 52 displays a message to the immigration officer saying, "Mr. A has not completed the tax-free procedure. Please instruct him to go to customs." The immigration officer reads this message and instructs the traveler to complete the tax-free procedure. The display screen may be arranged so that it can be seen by the traveler. In this case, a message instructing the traveler to complete the tax-free procedure may be displayed on the display screen, as in the second embodiment.

As described above, in this embodiment, as in the second embodiment, an information processing device is provided that can allow a person who has purchased a tax-free item to properly complete the tax-free procedure. Furthermore, in this embodiment, the immigration officer facing the traveler can give instructions directly to the traveler, so that the instructions to complete the tax-free procedure can be more forceful.

In this embodiment, the traveler is identified by facial recognition in steps S302 and S203, but this is not essential, and the person may be identified based on other identification information as long as it is possible to identify the person. For example, the person may be identified by identification information such as a number or name written on the passport or ticket received by the immigration officer from the traveler, or by identification information read from an IC chip in the passport. In this case, an imaging device for capturing a facial image is not required.

Furthermore, messages such as those shown in Figure 18 may be displayed on terminals used not only by immigration officers but also by airport staff such as counter clerks at check-in counter 61 and security inspectors at security checkpoint 62. Even in these cases, these staff can give instructions directly to travelers, achieving the same effect.

At the immigration inspection area 64, an automated immigration gate that utilizes face recognition or the like may be installed instead of manned immigration inspection. The processing of this embodiment is also applicable in such cases. In such cases, the processing of displaying the display shown in FIG. 18 on the immigration inspection terminal 52 may be replaced with processing of displaying the display shown in FIG. 15 on a display device installed at the automated gate. In this case, the automated gate can urge the traveler to complete the tax-free procedure by displaying this information. Furthermore, if the traveler has not completed the necessary tax-free procedure, the automated gate may further notify the traveler that he or she is not allowed to pass through the automated gate by closing the flapper of the automated gate, turning on a warning light, sounding a warning sound, displaying a warning message, or the like.

The above-mentioned automated gate processing may be as follows. Generally, an automated gate allows passage if identity verification by face authentication is successful. However, even if identity verification by face authentication is successful (identity verification is properly processed), if the traveler does not perform the necessary procedures, the automated gate may notify the traveler that he or she will not be allowed to pass through the automated gate. Examples of this notification may be the closing of the flapper of the automated gate, the illumination of a warning light, a warning sound, a warning message, etc. A specific example of the identity verification processing may be a process of verifying the identity of a traveler by comparing a face image stored in an IC chip of a passport held by the traveler with a face image of the traveler photographed at an automated gate. Another specific example of the identity verification processing may be a process of verifying the identity of a traveler by comparing a face image registered in association with a passport and a boarding pass at the time of check-in with a face image of the traveler photographed at an automated gate.

The device or system described in the above embodiments can also be configured as in the following fourth and fifth embodiments.

[Fourth embodiment]
19 is a functional block diagram of an information processing device 6 according to the fourth embodiment. The information processing device 6 includes an identification information acquisition unit 601, an entry date acquisition unit 602, and a determination unit 603. The identification information acquisition unit 601 acquires identification information of a person who uses the tax-free facility. The entry date acquisition unit 602 acquires the entry date of the person based on the identification information. The determination unit 603 determines whether or not the person is eligible for tax exemption based on the entry date.

According to this embodiment, an information processing device 6 is provided that can simplify procedures at tax-free facilities.

[Fifth embodiment]
20 is a functional block diagram of the information processing device 7 according to the fifth embodiment. The information processing device 7 includes an identification information acquisition unit 701, a purchase information acquisition unit 702, and an instruction information generation unit 703. The identification information acquisition unit 701 acquires identification information of a person before departure from the country. The purchase information acquisition unit 702 acquires purchase information of tax-free items purchased by the person based on the identification information. The instruction information generation unit 703 determines whether or not a tax-free procedure is necessary based on the purchase information, and if the procedure is necessary, generates information for instructing the person to carry out the procedure.

According to this embodiment, an information processing device 7 is provided that can properly carry out tax-free procedures for a person who purchases a tax-free item.

[Modified embodiment]
The present invention is not limited to the above-described embodiments, and can be modified as appropriate without departing from the spirit of the present invention. For example, an example in which a part of the configuration of any of the embodiments is added to another embodiment, or an example in which a part of the configuration of any of the embodiments is replaced with another embodiment, is also an embodiment of the present invention.

In the above-described embodiment, the embodiment is explained assuming the Japanese tax exemption system, but the present invention is not limited to this and can be used for tax exemption procedures in any country other than Japan.

For example, there are cases where a system is applied whereby tax is initially levied when a tax-free item is purchased, and the tax is refunded if a prescribed procedure is carried out at a tax-free processing area such as a refund counter set up at an airport or the like. In such cases, similar processing can be achieved by replacing the customs office 63 in the second embodiment with the tax-free processing area. In this system, providing a signage system 51 can avoid the inconvenience of travelers forgetting to carry out the tax-free procedure and not being able to receive a tax refund, improving convenience.

There are also cases where a system is applied whereby the purchased items eligible for tax exemption are collected when the tax exemption is purchased, and the purchased items are returned when a prescribed procedure is completed at a tax exemption processing area, such as a tax exemption goods delivery counter located at an airport or the like. In such cases, a similar process can be achieved by replacing the customs office 63 in the second embodiment with the tax exemption processing area. In this system, providing a signage system 51 can avoid the inconvenience of travelers forgetting to complete the tax exemption procedure and not being able to receive the return of their purchased items, improving convenience.

The airport layout shown in FIG. 12 is based on the security check and immigration systems of Japan, and may differ in countries other than Japan. For example, the order of the security check area 62 and the immigration check area 64 may be reversed, or the immigration check area 64 may not exist. The location of the customs office 63 may be different from that shown in FIG. 12. Even in such cases, the signage system 51 may be appropriately placed in a location where travelers can see it before departing. For example, even if the order of the security check area 62 and the immigration check area 64 is reversed, the signage system 51 may be placed between the security check area 62 and the immigration check area 64. Also, if the immigration check area 64 does not exist, the signage system 51 may be placed before the security check area 62.

The data such as entrant data and purchase information stored in the memory unit 117 of the tax-free processing server 1 becomes unnecessary after the period during which tax-free procedures can be carried out has passed. Therefore, this data may be deleted from the memory unit 117 when six months or more have passed since the date of entry and the traveler is no longer treated as an eligible person for tax-free travel. This makes it possible to conserve the storage capacity of the memory unit 117.

The above-mentioned period may be 90 days instead of 6 months. This is because if the period exceeds 90 days, the residence status is not short-term and it is highly likely that the tax exemption system cannot be used. This can further conserve the storage capacity of the memory unit 117.

These data may also be deleted when the traveler leaves the country, since there is no possibility that the processing according to the above-mentioned embodiment will be performed after departure. In this case, too, it is possible to conserve the storage capacity of the memory unit 117.

In the above embodiment, the purchase information includes the name of the purchased item to determine the classification of the tax-free item. This name of the purchased item may be used for other processing. For example, at the destination to which the traveler is heading after departure, bringing the item in question may be prohibited or restricted by law. If the traveler is in possession of an item that is prohibited or restricted at the destination, display information may be generated in the above-mentioned step S206 to warn that such an item is in possession, and this warning may be displayed in step S207 or step S307. This can prevent the traveler from bringing prohibited or restricted items to the destination.

In the second embodiment, a case where a traveler departs from an airport by airplane is illustrated, but the present invention is also applicable to a case where a traveler departs from a seaport or a border. In this case, the signage system 51 can be installed in a facility for immigration inspection, etc., set up at the seaport or the border.

In the display examples shown in Figures 15 and 18, the name of the traveler and a sentence instructing the traveler to complete the tax-free procedure are exemplified, but other information may also be displayed. For example, information that can identify the item requiring tax-free procedure (name of purchased item, code), etc. may also be displayed. A specific example of the message may be something like, "Mr. A, please go to the customs office on the left and complete the tax-free procedure for the camera." The information required for this display may be obtained by referring to the purchase information (e.g., Figure 14) obtained in step S204.

Figure 21 is a diagram showing an example of a display in a signage system 51 according to a modified embodiment. The configuration of the signage system 51 is the same as that of the second embodiment, so a description is omitted. As shown in Figure 21, a message instructing the tax-free procedure is displayed on the display device 507, saying, "Mr. A, please go to the customs office on the left and complete the tax-free procedure for your camera." By seeing this display, a traveler can recognize that the tax-free procedure is required, and that the item requiring the tax-free procedure is a camera.

Figure 22 is a diagram showing an example of a display on the immigration terminal 52 according to the modified embodiment. The configuration of the immigration terminal 52 is the same as that of the third embodiment, so a description is omitted. The display screen of the immigration terminal 52 displays a message to the immigration officer saying, "Mr. A has not completed the tax-free procedure for his camera. Please instruct him to go to customs and complete the tax-free procedure for his camera." The immigration officer reads this message and instructs the traveler to go to customs and complete the tax-free procedure for his camera. This notifies the traveler that the tax-free procedure is necessary, and that the item for which the tax-free procedure is required is a camera.

Figure 23 is a diagram showing an example of a display on a display terminal 53 at an immigration gate according to a modified embodiment. The immigration gate is equipped with a display terminal 53 for displaying messages to travelers. The display terminal 53 at the immigration gate is provided with a display surface of a display device 507 and an imaging device 508. The configurations of the display device 507 and the imaging device 508 are generally similar to those provided in the signage system 51, so a description thereof will be omitted. A message instructing the tax-free procedure, "Mr. A, please go to the customs office at the rear and complete the tax-free procedure for the camera," is displayed on the display device 507. By looking at this display, travelers can recognize that the tax-free procedure is required, and that the item requiring the tax-free procedure is a camera.

The scope of each embodiment also includes a processing method in which a program that operates the configuration of the embodiment to realize the functions of the above-mentioned embodiments is recorded on a storage medium, the program recorded on the storage medium is read as code, and executed on a computer. That is, a computer-readable storage medium is also included in the scope of each embodiment. Furthermore, not only the storage medium on which the above-mentioned program is recorded, but also the program itself is included in each embodiment. Furthermore, one or more components included in the above-mentioned embodiments may be circuits such as ASICs (Application Specific Integrated Circuits) and FPGAs (Field Programmable Gate Arrays) configured to realize the functions of each component.

Examples of the storage medium that can be used include a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a CD (Compact Disk)-ROM, a magnetic tape, a non-volatile memory card, and a ROM. In addition, the scope of each embodiment does not include those that execute processing by themselves recorded on the storage medium, but also those that execute processing by operating on an OS (Operating System) in cooperation with other software and the functions of an expansion board.

The services realized by the functions of each of the above-mentioned embodiments can also be provided to users in the form of SaaS (Software as a Service).

It should be noted that the above-mentioned embodiments are merely examples of the implementation of the present invention, and the technical scope of the present invention should not be interpreted in a limiting manner based on these. In other words, the present invention can be implemented in various forms without departing from its technical concept or main features.

Some or all of the above-described embodiments may be described as, but are not limited to, the following notes:

(Appendix 1)
an identification information acquisition unit that acquires identification information of a person before departure;
a purchase information acquisition unit that acquires purchase information of tax-free items purchased by the person based on the identification information;
an instruction information generating unit that determines whether or not a tax exemption procedure is necessary based on the purchase information, and if the procedure is necessary, generates information for instructing the person to carry out the procedure;
An information processing device comprising:

(Appendix 2)
The identification information is biometric information of the person.
2. The information processing device according to claim 1.

(Appendix 3)
The identification information is a face image of the person or a feature amount extracted from the face image.
3. The information processing device according to claim 1 or 2.

(Appendix 4)
the instruction information generation unit generates display information for displaying instructions to the person on a display device provided in the airport.
4. The information processing device according to claim 1 .

(Appendix 5)
the instruction information generation unit generates display information for displaying instructions to the person on a display device disposed in an area before passing through at least one of a passport control area and a security checkpoint;
5. The information processing device according to claim 1 .

(Appendix 6)
The display device is disposed in an area between the passport control area and the security checkpoint.
6. The information processing device according to claim 5.

(Appendix 7)
the instruction information generation unit generates display information for displaying on a display device used by a staff member of a facility used by the person for departure a message indicating that the person needs to carry out the procedure;
4. The information processing device according to claim 1 .

(Appendix 8)
the instruction information generation unit generates display information for displaying on a display device used by a departure immigration officer a message indicating that the person needs to carry out the procedure;
7. The information processing device according to claim 1, 2, 3 or 6.

(Additional Note 9) The purchase information acquisition unit acquires the purchase information from a storage unit that stores the identification information and the purchase information in association with each other.
9. An information processing device according to any one of claims 1 to 8.

(Appendix 10)
the instruction information generating unit further generates display information for notifying the person of information capable of identifying an item requiring a tax-free procedure, based on the purchase information;
10. The information processing device according to claim 1 .

(Appendix 11)
a tax-free processing system that supports the purchase of tax-free goods by a person using a tax-free facility by determining whether or not the person is eligible for tax-free shopping, and stores purchase information of the tax-free goods purchased by the person;
An information processing device according to any one of Supplementary Notes 1 to 10;
An information processing system comprising:

(Appendix 12)
obtaining identification information of a person prior to departure;
acquiring purchase information of tax-free items purchased by the person based on the identification information;
determining whether or not a tax exemption procedure is necessary based on the purchase information, and if the procedure is necessary, generating information for instructing the person to carry out the procedure;
An information processing method comprising:

(Appendix 13)
On the computer,
obtaining identification information of a person prior to departure;
acquiring purchase information of tax-free items purchased by the person based on the identification information;
determining whether or not a tax exemption procedure is necessary based on the purchase information, and if the procedure is necessary, generating information for instructing the person to carry out the procedure;
A storage medium storing a program for executing an information processing method comprising the steps of:

REFERENCE SIGNS LIST 1 Tax-free processing server 2 Duty-free shop system 3 Immigration control server 4 Settlement server 5 Airport system 6, 7 Information processing device 51 Signage system 52 Immigration control terminal 53 Display terminal 61 Check-in counter 62 Security inspection area 63 Customs 64 Immigration control area 101, 501 CPU
102,502 RAM
103,503 ROM
104, 504 HDD
105, 505 Communication I/F
106, 506 Input device 107 Output device 111, 512, 601, 701 Identification information acquisition unit 112, 513 Collation unit 113, 514, 702 Purchase information acquisition unit 114, 602 Entry date acquisition unit 115, 603 Determination unit 116 Settlement request unit 117, 517 Storage unit 201 Duty-free shop server 202 POS terminal 203, 508 Imaging device 507 Display device 511 Traveler information acquisition unit 515, 703 Instruction information generation unit 516 Display device control unit NW Network

Claims (13)

an identification information acquisition unit that acquires identification information of a person before departure;
a purchase information acquisition unit that acquires purchase information of tax-free items purchased by the person based on the identification information;
an instruction information generating unit that generates, based on the purchase information, information for instructing the person to go through customs procedures when the person has a history of purchasing a tax-exempt item that has been tax-exempted ;
the instruction information generation unit generates information for instructing the person to carry out a procedure for presenting a passport at the customs office.
Information processing device. The identification information is biometric information of the person.
The information processing device according to claim 1 . The identification information is a face image of the person or a feature amount extracted from the face image.
3. The information processing device according to claim 1 or 2. the instruction information generation unit generates display information for displaying instructions to the person on a display device provided in the airport.
The information processing device according to claim 1 . the instruction information generation unit generates display information for displaying instructions to the person on a display device disposed in an area before passing through at least one of a passport control area and a security checkpoint;
The information processing device according to claim 1 . The display device is disposed in an area between the passport control area and the security checkpoint.
The information processing device according to claim 5 . the instruction information generation unit generates display information for displaying on a display device used by a staff member of a facility used by the person for departure a message indicating that the person needs to carry out the procedure;
The information processing device according to claim 1 . the instruction information generation unit generates display information for displaying on a display device used by a departure immigration officer a message indicating that the person needs to carry out the procedure;
7. The information processing device according to claim 1, 2, 3 or 6. the purchase information acquisition unit acquires the purchase information from a storage unit that stores the identification information and the purchase information in association with each other;
The information processing device according to claim 1 . the instruction information generating unit further generates display information for notifying the person of information capable of identifying an item requiring a tax-free procedure, based on the purchase information;
The information processing device according to claim 1 . a tax-free processing system that supports the purchase of tax-free goods by a person using a tax-free facility by determining whether or not the person is eligible for tax-free shopping, and stores purchase information of the tax-free goods purchased by the person;
An information processing device according to any one of claims 1 to 10;
An information processing system comprising: 1. A computer-implemented information processing method, comprising:
An identification information acquisition step of acquiring identification information of a person before departure;
a purchase information acquisition step of acquiring purchase information of tax-free goods purchased by the person based on the identification information;
and generating instruction information for instructing the person to go through customs procedures when the person has a history of purchasing a tax-exempt item that has been tax-exempted based on the purchase information ,
In the instruction information generating step, information for instructing the person to carry out a procedure for presenting a passport at the customs is generated.
Information processing methods. On the computer,
An identification information acquisition step of acquiring identification information of a person before departure;
a purchase information acquisition step of acquiring purchase information of tax-free goods purchased by the person based on the identification information;
and generating instruction information for instructing the person to go through customs procedures when the person has a history of purchasing a tax-exempt item that has been tax-exempted based on the purchase information ,
In the instruction information generating step, information for instructing the person to carry out a procedure for presenting a passport at the customs is generated.
A program for executing an information processing method.

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