JP7451459B2 - information processing system - Google Patents

Description

TECHNICAL FIELD The present disclosure relates to data processing technology, and particularly to information processing systems.

A service has been proposed that allows a car lease operator to refuel a vehicle lent to a car lease contract holder at a service station using the contract holder's credit card at a discount on the fuel price. (For example, see Patent Document 1).

JP2018-200711A

For businesses that sell products at service stations such as gas stations, it is important to foster customer trust and attachment (so-called customer loyalty) to the service stations associated with the company. The present disclosure has been made in view of such problems, and one purpose is to provide a technology that supports fostering customer loyalty to service stations such as gas stations.

In order to solve the above problems, an information processing system according to an aspect of the present disclosure provides that when a user selects a support service station from among a plurality of service stations related to a certain business operator, information indicating the selection is provided. If the first storage unit is registered and the user has selected a support service station, the user is charged an amount that has been discounted based on the first discount rule from the regular price of the product purchased by the user at multiple service stations. and a billing department.

Note that any combination of the above components and expressions of the present disclosure converted between devices, methods, computer programs, recording media on which computer programs are recorded, etc. are also effective as aspects of the present disclosure.

According to the present disclosure, it is possible to support the development of customer loyalty to service stations such as gas stations.

FIG. 1 is a diagram showing the configuration of a related technology fuel sales system. FIG. 2 is a block diagram showing functional blocks of the fuel sales management system. It is a figure showing an example of fuel sales information stored in a fuel sales information storage part. FIG. 1 is a diagram showing the configuration of a fuel sales system according to a first embodiment. FIG. 2 is a block diagram showing functional blocks of the service management system. It is a block diagram showing functional blocks of a sales management system. FIG. 2 is a diagram showing the configuration of a fuel sales system according to a second embodiment. It is a figure which shows the structure of the fuel sales system of 3rd Example. It is a figure which shows the structure of the fuel sales system of 4th Example. FIG. 3 is a diagram showing the configuration of user information stored in a user information storage unit.

The main body of the apparatus or method in the present disclosure includes a computer. When this computer executes the computer program, the main function of the apparatus or method of the present disclosure is realized. A computer includes, as its main hardware configuration, a processor that operates according to a computer program. The type of processor does not matter as long as it can implement a function by executing a computer program. A processor is composed of one or more electronic circuits including semiconductor integrated circuits (IC, LSI, etc.). A computer program is recorded on a computer-readable non-transitory recording medium such as a ROM, an optical disk, or a hard disk drive. The computer program may be stored in advance on a recording medium, or may be supplied to the recording medium via a wide area communication network including the Internet.

Hereinafter, the technology of the present disclosure will be described based on preferred embodiments with reference to the drawings. The embodiments are illustrative rather than limiting the invention, and all features and combinations thereof described in the embodiments are not necessarily essential to the invention. Identical or equivalent components, members, and processes shown in each drawing are designated by the same reference numerals, and redundant explanations will be omitted as appropriate. Further, the scale and shape of each part shown in each figure are set for convenience to facilitate explanation, and should not be interpreted in a limited manner unless otherwise mentioned. Furthermore, when terms such as "first" and "second" are used in this specification or the claims, they do not indicate any order or degree of importance, unless otherwise specified. This is to distinguish between the configuration of

First, related technologies related to the embodiments of the present disclosure will be described, and then the embodiments will be described.
<Related technology>
First, an overview of related technology will be explained. Conventionally, when a vehicle (hereinafter also referred to as a "leased vehicle") lent by a car leasing company to a person under a car lease contract (hereinafter also referred to as a "user") is refueled using the credit card of that person. A service that allows customers to receive discounts on fuel prices has been proposed. However, fuel discounts were only available to leased vehicles. Additionally, it is a violation of the credit card terms and conditions for someone other than the user to refuel using the user's credit card, which is the holder of the car lease contract, so in order to receive a discount on the fuel price, the user must refuel themselves. was there.

In a related technology fuel sales system, the scope of fuel price discounts is expanded, and fuel price discounts are applied to all car lease contract holder households (user households described below). Specifically, the fuel price discount is not limited to when refueling using the user's credit card (hereinafter also referred to as the "principal card") of the user who is the contract holder of the car lease contract, but also when refueling with a family card attached to the user's card. This also applies when refueling. A family card is an additional card issued in conjunction with the user's personal card based on the user's application, and is an additional card used by the user's family (for example, the user's spouse, child over 18, or parent after retirement). It's a card. Normally, the amount used on the family card is treated as one with the individual's card.

For example, if a user's family, rather than the user who has concluded a car lease contract, refuels the leased vehicle at a service station and purchases fuel with a family card, the user can receive a discount on the fuel price even if the user is not present. can. Thereby, convenience for car lease users can be improved.

A service station (hereinafter also referred to as "SS") refers to a store that sells energy sources as products. An energy source refers to a resource used to move a power source, and is provided, for example, to move a moving body such as a car. Energy sources include vehicle fuel (gasoline, diesel oil, hydrogen, etc.), and also include kerosene and electricity. Examples of service stations include gas stations, hydrogen stations, charging stations, and the like. A product refers to any tangible or intangible object that is traded for a fee or free of charge, and is a concept that includes the provision of services. Although related art shows an example of purchasing fuel for a vehicle at a service station, the technical idea of the present disclosure is broadly applicable to purchasing products sold at a service station (eg, the various energy sources described above).

Furthermore, in the related technology fuel sales system, vehicles eligible for fuel price discounts are not limited to leased vehicles. For example, when a user who has concluded a car lease contract uses his or her personal card, or when the user's family uses a family card, the fuel price discount is not limited to refueling a leased vehicle, but also applies to non-leased vehicles. It is also applied to refueling a vehicle (for example, a vehicle owned by a user's household, hereinafter also referred to as a "non-lease vehicle"). This further increases convenience for car lease users. In addition, in addition to leased vehicles, non-leased vehicles will visit SSs more frequently, which will expand opportunities for fuel sales and non-oil sales at SSs.

Details of related technology will be explained. FIG. 1 shows the configuration of a related art fuel sales system 10. The fuel sales system 10 includes a store system 20, a fuel sales management system 22, a car lease management system 24, and a billing management system 26. These devices are connected via communication networks including LAN, WAN, the Internet, and the like.

A leased vehicle 12 and a non-leased vehicle 14 are used in households of users who have concluded a car lease contract with a car lease company. The user has a personal card 16, and the user's family members, such as a spouse and children, each have a family card 18a and a family card 18b (collectively referred to as "family cards 18"). The user, spouse, and child purchase fuel for the leased vehicle 12 and non-lease vehicle 14 at the SS using their respective credit cards (personal card 16, family card 18a, family card 18b).

A store system 20 is installed at the SS. The store system 20 is an information processing system that manages sales and the like at the SS. The store system 20 transmits refueling data regarding fuel purchased by the user using the personal card 16 or refueling data regarding fuel purchased by the user's family using the family card 18 to the fuel sales management system 22. Although one SS (store system 20) is depicted in FIG. 1, the actual fuel sales system 10 includes a plurality of SSs (store systems 20).

A car lease management system 24 is provided at the car lease center. The car lease management system 24 is an information processing system that executes data processing regarding car lease contracts and fuel benefit applications. The car lease management system 24 transmits fuel benefit information regarding fuel benefit recipients who have applied for fuel benefits (in other words, fuel price discount benefits) to the fuel sales management system 22.

The credit card company is provided with a billing management system 26. The billing management system 26 is an information processing system that manages billing to credit card subscribers.

The fuel sales management system 22 manages information regarding the sale of fuel at the SS, in other words, it manages information regarding the purchasers who purchased fuel at the SS, and also manages information regarding the billing of fuel prices to the purchasers. It is a processing system. The fuel sales management system 22 transmits fuel billing data to the billing management system 26 for billing the user all at once for the fuel purchased by the user and his or her family.

There are no restrictions on the physical configurations of the store system 20, fuel sales management system 22, car lease management system 24, and billing management system 26 in FIG. For example, each system may be realized by one information processing device, or may be realized by multiple information processing devices working together.

FIG. 2 is a block diagram showing functional blocks of the fuel sales management system 22 of FIG. 1. The fuel sales management system 22 includes a control section 30, a storage section 32, and a communication section 34. The control unit 30 executes various data processing. The storage unit 32 stores data that is referenced or updated by the control unit 30. The communication unit 34 communicates with an external device according to a predetermined communication protocol. The control unit 30 transmits and receives data to and from the store system 20, car lease management system 24, and billing management system 26 via the communication unit 34.

The storage unit 32 includes a fuel sales information storage unit 36 and a discount rule storage unit 38. The fuel sales information storage unit 36 stores fuel sales information. The fuel sales information includes information regarding the user's credit card, which is the credit card of the user who has concluded the car lease contract, and information regarding the family card linked to the user's card. FIG. 3 shows an example of fuel sales information stored in the fuel sales information storage unit 36. The fuel sales information is information in which a customer number, parent number, credit card number, date of birth, fuel purchase quantity, and fuel purchase amount are associated.

The customer number can also be called a customer identification number, and is a number unique to each individual (for example, a user and each of his/her family members). A customer number can also be said to be a unique number for each individual. The customer number of the car lease contract holder (the card holder) and the customer number of that family member (family card holder) differ in the value of the last digit, but the values of the other digits are the same. The parent number is information for linking the principal card and the family card, and specifically, is the customer number of the principal card holder corresponding to the family card holder. Records 50 and 56 in FIG. 3 are records related to car lease contract holders (principal card holders). On the other hand, records 52, 54, and 58 in FIG. 3 are records related to the car lease contractee's family (family card holders).

The credit card numbers are the card numbers of the individual's card and the family card. The date of birth is the date of birth of each individual. The fuel purchase quantity is the quantity of fuel (unit: L (liter)) purchased by each individual using either his or her personal card or family card. The fuel purchase price is the purchase price (in yen) of fuel purchased by each individual using either the individual's card or a family member's card. The fuel purchase quantity and fuel purchase price may be cumulative values for unbilled fuel charges, and may be cleared at the time of fuel billing.

Returning to FIG. 2, the discount rule storage unit 38 stores a discount rule A regarding the fuel price of the user's household (in other words, the user and his family) who has signed a car lease contract. Discount rule A stipulates that the discount will be applied up to a predetermined upper limit of the purchase quantity of the sum of the quantity of fuel purchased by the individual's card and the quantity of fuel purchased by the family card. The upper limit is, for example, 100L.

The control section 30 includes a card information reception section 40 , a refueling data reception section 42 , a fuel benefit information reception section 44 , a billed amount derivation section 46 , and a billing section 48 . The functions of these multiple functional blocks may be implemented in a computer program. This computer program may be stored in a recording medium, and may be installed in the storage of the fuel sales management system 22 via the recording medium. Alternatively, the computer program may be installed in the storage of the fuel sales management system 22 via a network. The CPU of the computer of the fuel sales management system 22 may perform the functions of the plurality of functional blocks of the control unit 30 by reading the computer program into the main memory and executing it.

The card information receiving unit 40 receives card information related to a credit card issued by a credit card company, which is transmitted from a device of the credit card company. The card information includes the customer number, parent number, credit card number, and date of birth as information regarding the individual's card and family card. The card information reception unit 40 stores the received card information in the fuel sales information storage unit 36.

The refueling data receiving unit 42 receives refueling data transmitted from the SS store system 20 and including information indicating that fuel for the vehicle was purchased using the individual's card or family card. The refueling data includes various data read from the customer's credit card by the information terminal of the SS, and includes at least the customer number, the quantity of fuel purchased (also referred to as the quantity of fuel sold), and the amount of fuel purchased (also referred to as the amount of fuel sold). The refueling data receiving unit 42 refers to the fuel sales information storage unit 36, identifies the fuel sales information record including the customer number indicated by the refueling data, and inputs the values of the fuel purchase quantity and fuel purchase price of the identified record. Increase by the fuel purchase quantity and fuel purchase price indicated by the refueling data.

The fuel benefit information reception unit 44 receives fuel benefit information transmitted from the car lease management system 24 of the car lease center. The fuel benefit information includes information regarding each car lease subscriber whose fuel price should be discounted, and in related technology includes a set of customer number, date of birth, and discount rule B. Discount rule B may include a discount rate or a discount amount. For example, discount rule B may specify a discount of 5 yen to 10 yen per liter of fuel. Further, the discount rule B may include a different discount rate or discount amount for each car lease contract holder (in other words, for each customer number).

The billed amount deriving unit 46 derives the billed amount of fuel for each car lease contractor. The billed amount deriving unit 46 calculates the sum of the quantity of fuel purchased by the user's card and the quantity of fuel purchased by the family card stored in the fuel sales information storage unit 36 for each user's household (a set of the user's card and family card) (hereinafter referred to as " (also referred to as "household fuel purchase quantity"). In addition, the billed amount deriving unit 46 calculates, for each user's household (a combination of the user's card and family card), the sum of the fuel purchase amount by the user's card and the fuel purchase amount by the family card stored in the fuel sales information storage unit 36 ( (hereinafter also referred to as "household fuel purchase amount").

The billed amount deriving unit 46 calculates, for each user's household, the household fuel purchase quantity, the household fuel purchase amount, the discount rule A stored in the discount rule storage unit 38, and the discount rule B indicated by the fuel benefit information. , derive the amount to be billed for fuel to the user.

The billing unit 48 executes a process of billing the user for the fuel bill amount derived by the billing amount deriving unit 46 . Specifically, the billing unit 48 sends fuel billing data including the credit card number of the user's personal card and the billing amount of fuel to the user derived by the billing amount deriving unit 46 to the billing management system. Send to 26.

The operation of the fuel sales system 10 with the above configuration will be explained with reference to FIG. 1.
The user applies to a credit card company for issuance of credit cards (personal card and family card), and the credit card company issues the user's personal card 16, the user's spouse's family card 18a, and the user's child's family card. Issue 18b. A user concludes a car lease contract with a car leasing company, and at the same time applies for fuel benefits (fuel price discount benefits). A user household is provided with a leased vehicle 12 based on a car lease contract. In addition to the leased vehicle 12, the user household also owns a non-lease vehicle 14.

The credit card company's device transmits card information regarding the issued personal card 16, family card 18a, and family card 18b to the fuel sales management system 22. The card information reception unit 40 of the fuel sales management system 22 accepts card information, and stores the contents of the card information (eg, customer number, parent number, credit card number, date of birth) in the fuel sales information storage unit 36.

The user uses the personal card 16 at the SS to purchase fuel and refuel the leased vehicle 12. Further, the user uses the personal card 16 at the SS to purchase fuel and refuels the non-lease vehicle 14. Similarly, the user's spouse (or child) uses family card 18a (or family card 18b) at the SS to purchase fuel and refuel leased vehicle 12. The user's spouse (or child) also uses the family card 18a (or family card 18b) at the SS to purchase fuel and refuel the non-lease vehicle 14.

Every time fuel is purchased at an SS, the SS store system 20 transmits refueling data including the fuel purchase quantity, fuel purchase price, and card information (customer number, etc.) used for fuel purchase to the fuel sales management system 22. . The refueling data reception unit 42 of the fuel sales management system 22 receives the refueling data and specifies the record in the fuel sales information storage unit 36 specified by the card information indicated by the refueling data. The refueling data reception unit 42 adds the value indicated by the refueling data to the values of the fuel purchase quantity and fuel purchase price of the specified record.

The record 50 in FIG. 3 is a record regarding the user (principal card 16) in FIG. The record 50 shows that 50L of fuel was purchased using the personal card 16, and the purchase price was 7000 yen. The record 52 in FIG. 3 is a record regarding the spouse (family card 18a) of the user in FIG. 1. The record 52 shows that 30L of fuel was purchased using the family card 18a, and the purchase price was 4200 yen. The record 54 in FIG. 3 is a record regarding the user's child (family card 18b) in FIG. 1. The record 54 shows that 40L of fuel was purchased using the family card 18b, and the purchase price was 5,600 yen.

The car lease management system 24 of the car lease center periodically transmits fuel benefit information regarding persons eligible for fuel price discounts (car lease contract holders in related technology) to the fuel sales management system 22 at predetermined timing. . The fuel benefit information reception unit 44 of the fuel sales management system 22 receives fuel benefit information. The fuel benefit information here includes the customer number of the user shown in FIG. 1, and also specifies a discount of 10 yen per liter as discount rule B.

The billed amount deriving unit 46 of the fuel sales management system 22 calculates the amount of fuel purchased by the user's card and the amount of fuel purchased by the family card stored in the fuel sales information storage unit 36 for each user's household (corresponding pair of user's card and family card). The household fuel purchase quantity, which is the total fuel purchase quantity, is derived. In addition, the billed amount deriving unit 46 calculates the amount of fuel purchased by the user's card and the amount of fuel purchased by the family card stored in the fuel sales information storage unit 36 for each user's household (corresponding pair of user's card and family card). The total household fuel purchase amount is derived.

The billed amount deriving unit 46 identifies the user household in FIG. 1 as a discount target based on the customer number of the user in FIG. 1 indicated by the fuel benefit information. The billed amount deriving unit 46 derives 120L, which is the total value of the fuel purchase quantities in records 50, 52, and 54 in FIG. 3, as the household fuel purchase quantity for the user household in FIG. Further, the billed amount deriving unit 46 derives 16,800 yen, which is the total value of the fuel purchasing amounts in records 50, 52, and 54 in FIG. 3, as the household fuel purchasing amount for the user household in FIG.

Here, it is assumed that the discount rule A stored in the discount rule storage unit 38 of the fuel sales management system 22 specifies that fuel 100L is the upper limit for discounting. The billed amount deriving unit 46 targets 100L of fuel out of the 120L household fuel purchase quantity of the user household in FIG. 1. Further, as described above, the discount unit price determined by the fuel benefit information is 10 yen/L. The billed amount deriving unit 46 derives 15,800 yen, which is the amount obtained by discounting 1000 yen (that is, discount unit price 10 yen/L×100L) from the household fuel purchase price, as the billed amount to the user in FIG. 1.

Note that the record 56 in FIG. 3 corresponds to the personal card of the car lease subscriber (not shown in FIG. 1), and the record 58 in FIG. 3 corresponds to the family card of the car lease subscriber's family. In this case, the billed amount deriving unit 46 derives 70L as the household fuel purchase quantity of the car lease subscriber, and also derives 9800 yen as the household fuel purchase amount. The billed amount deriving unit 46 makes the entire household fuel purchase quantity (70L) eligible for discount. The billed amount deriving unit 46 derives 9100 yen, which is the amount obtained by discounting 700 yen (that is, discount unit price 10 yen/L x 70 L) from the household fuel purchase price, as the billed amount to the car lease contract holder.

The billing unit 48 of the fuel sales management system 22 sends fuel billing data including the credit card number of the user's personal card 16 and the billing amount to the user derived by the billing amount deriving unit 46 to the credit card company's billing management. Send to system 26. The billing management system 26 executes a process of billing the user for the total amount of the billed amount indicated by the fuel billing data and other billed amounts according to the usage of the personal card 16 and the family card 18.

According to the related technology fuel sales system 10, discounts on fuel prices are applied to cases where the family of a car lease subscriber purchases fuel using a family card, and also applied to refueling non-lease vehicles. . This makes it possible to further improve convenience for car lease users. In addition, it is possible to reduce the risk of violation of credit card terms and conditions due to the use of the car lease contractee's credit card by someone other than the car lease contractee. can reduce the risk of In addition, in addition to leased vehicles, non-leased vehicles will visit SSs more frequently, which will expand opportunities for fuel sales and non-oil sales at SSs. Further, by setting an upper limit on the quantity of fuel purchased to which discounts are applied, it is possible to prevent discounts from being applied indefinitely and ensure the feasibility of reducing fuel prices.

Next, a process will be described when the user in FIG. 1 concludes a plurality of car lease contracts (here, a first car lease contract and a second car lease contract). In the fuel sales system 10, a first principal card and a first family card corresponding to a first car lease contract are issued, and a second principal card (first family card) corresponding to a second car lease contract is issued. A principal card (different from the principal card) and a second family card (different family card from the first family card) are issued. The fuel sales information storage unit 36 of the fuel sales management system 22 stores information regarding the first principal card and first family card, and information regarding the second principal card and second family card. For example, the fuel sales information storage unit 36 stores two sets of records corresponding to records 50, 52, and 54 in FIG.

The billed amount deriving unit 46 of the fuel sales management system 22 calculates the sum of the amount of fuel purchased by the first principal card and the amount of fuel purchased by the first family card, and in accordance with the discount rule A and the discount rule B, sends the bill to the user. The first billing amount is derived. In addition, the billed amount deriving unit 46 calculates the amount of fuel purchased by the second principal card and the amount of fuel purchased by the second family card, and in accordance with the discount rule A and the discount rule B, the bill amount deriving unit 46 instructs the user to receive a second Derive the billing amount. That is, for each car lease contract, the billed amount deriving unit 46 discounts fuel purchases by the principal's card and family card corresponding to each contract up to a predetermined upper limit (for example, 100 L).

The billing unit 48 of the fuel sales management system 22 transmits first fuel billing data including the credit card number of the first person's card and the first billed amount to the billing management system 26 . The billing unit 48 also transmits second fuel billing data including the credit card number of the second person's card and the second billing amount to the billing management system 26 . As a result, the billed amount after discount for fuel purchased using the first principal card and first family card, and the billed amount after discount for fuel purchased using the second principal card and second family card, respectively. Bill users.

According to this aspect, the more car lease contracts a car lease user concludes, the greater the fuel price discount he or she can enjoy. For example, if the fuel price discount is 100L when one car lease contract is concluded, the fuel price discount increases to 200L when two car lease contracts are concluded. Thereby, it is possible to give users an incentive to conclude many car lease contracts and promote the use of car leases.

A modification will be explained. In the above-mentioned related technology, when a user concludes multiple car lease contracts, for each car lease contract, a discount is given to the fuel purchased using the user's own card and family card corresponding to each contract up to a predetermined upper limit. As a modification, even if the user concludes multiple car lease contracts, there may be only one set of the personal card owned by the user and the family card owned by the user's family. In this case, the discount rule A stored in the discount rule storage unit 38 may specify that the upper limit of the quantity of fuel purchased to be discounted is increased in accordance with the number of car lease contracts concluded by the user.

In this modification, the fuel benefit information transmitted from the car lease management system 24 of the car lease center to the fuel sales management system 22 may include the number of car lease contracts concluded by the user. The billed amount deriving unit 46 of the fuel sales management system 22 may increase the upper limit of the quantity of fuel purchased to be discounted as the number of car lease contracts concluded by the user indicated by the fuel benefit information increases. For example, if there is one car lease contract, the upper limit is 100L, if there are two car lease contracts, the upper limit is 200L, and if there are three car lease contracts, the upper limit is 300L. good.

For example, if a certain user has two car lease contracts and the user's household fuel purchase quantity is 200L, the billed amount deriving unit 46 may target the entire household fuel purchase quantity (200L) as a discount target. The billed amount deriving unit 46 may discount 2000 yen (that is, discount unit price 10 yen/L×200L) from the user's household fuel purchase amount. In the fuel sales system 10 of this modification as well, the more car lease contracts a car lease user concludes, the greater the fuel price discount he/she can enjoy. Thereby, it is possible to give users an incentive to conclude many car lease contracts and promote the use of car leases.

Another modification will be explained. In the above related technology, the discount rule A is stored in the discount rule storage unit 38 of the fuel sales management system 22, and the discount rule B is set in the fuel benefit information transmitted from the car lease management system 24 to the fuel sales management system 22. However, the location (device, area) where discount rule A and discount rule B are stored or set is not limited thereto. The discount rule A and the discount rule B may be stored or set in a location (device, area) that can be referenced by the bill amount deriving unit 46 of the fuel sales management system 22 when deriving the bill amount. For example, both the discount rule A and the discount rule B may be stored in the discount rule storage unit 38 of the fuel sales management system 22.

<First example>
The first embodiment of the present disclosure will be described with a focus on points that are different from the above-mentioned related technologies, and descriptions of common points will be omitted as appropriate. It goes without saying that the features of the first embodiment can be arbitrarily combined with the features of the above-mentioned related technologies and their modifications. Among the components of the first embodiment, components that are the same as or correspond to those of the related technology described above will be described with the same reference numerals as appropriate.

FIG. 4 shows the configuration of the fuel sales system 60 of the first embodiment. In the fuel sales system 60 of the first embodiment, similarly to the fuel sales system 10 of the related technology, a customer (hereinafter referred to as "user") who uses a mobility service (hereinafter also simply referred to as "mobility service") provided by a predetermined company ) gives discounts on fuel purchased at SS. A mobility service can also be called a vehicle provision service, and is a service that provides a vehicle and its right to use (or ownership) to a user and receives compensation from the user. Mobility services include, for example, car leasing services, vehicle sales services with residual value-setting credits, and used car sales services.

Similar to the related technology, the user's household in the first embodiment also uses a leased vehicle 12 and a non-leased vehicle 14. The leased vehicle 12 in the first embodiment refers to a vehicle provided to a user through a mobility service, and is not limited to a car lease, but may also be a vehicle sold to a user through a vehicle sales service using a residual value setting type credit. , or a vehicle sold to a user by a used car sales service. The non-leased vehicle 14 refers to a vehicle acquired by a method other than using a mobility service, and is, for example, a vehicle purchased or rented by a user without using a mobility service.

The fuel sales system 60 of the first embodiment differs from the related art fuel sales system 10 in terms of discount conditions for fuel prices. The fuel price discount in the fuel sales system 60 of the first embodiment is implemented when the details of the incidental procedure performed in connection with the vehicle provided to the user by the mobility service satisfy a predetermined discount condition. Ancillary procedures are not procedures related to the use of the vehicle itself, but additional procedures such as vehicle registration and maintenance. The condition for discounting the fuel price in the fuel sales system 60 of the first embodiment is that the user has concluded both a maintenance pack contract and applied for a fuel benefit as the incidental procedure.

The fuel sales system 60 includes a store system 20, a service management system 62, a sales management system 64, and a billing management system 26. These devices are connected via communication networks including LAN, WAN, the Internet, and the like.

The service management system 62 corresponds to the car lease management system 24 of related technology. The service management system 62 is installed in a mobility center, which is an organization/facility that manages mobility services. The service management system 62 manages information regarding users who use mobility services. The sales management system 64 corresponds to the fuel sales management system 22 of related technology. The sales management system 64 manages sales of products (fuel in the first embodiment) at the SS.

The service management system 62 and the sales management system 64 cooperate to realize an information processing system 66 that provides the user with the benefit of a fuel price discount. Each of the service management system 62 and the sales management system 64 may be realized by a single computer, or may be realized by a plurality of computers working together. Similarly, the information processing system 66 may be realized by a single computer, or may be realized by a plurality of computers working together.

FIG. 5 is a block diagram showing functional blocks of the service management system 62. Each block shown in the block diagrams in this specification can be realized in terms of hardware by elements such as a computer processor, CPU, and memory, electronic circuits, and mechanical devices, and can be realized in terms of software by computer programs, etc. However, here we depict the functional blocks realized by their cooperation. Therefore, those skilled in the art will understand that these functional blocks can be realized in various ways by combining hardware and software.

The service management system 62 includes a control section 70, a storage section 72, and a communication section 74. The control unit 70 executes various data processing. The storage unit 72 stores data that is referenced or updated by the control unit 70. The communication unit 74 communicates with an external device according to a predetermined communication protocol. The control unit 70 transmits and receives data to and from the sales management system 64 via the communication unit 74 .

Storage unit 72 includes a user information storage unit 76. The user information storage unit 76 stores a plurality of pieces of user information regarding a plurality of users who use mobility services. Each user information includes a customer number that is the user's identification number. Further, each user information includes details of ancillary procedures performed in connection with a vehicle provided to the user by the mobility service, as information for determining whether a fuel price discount is available. The contents of the incidental procedures are (1) information indicating that a maintenance pack contract has been concluded, (2) information indicating that a vehicle damage compensation service contract has been concluded, and (3) vehicle registration on the vehicle inspection certificate by the mobility service. and (4) information indicating that a fuel benefit application has been made.

The maintenance pack (1) is a service that includes, for example, vehicle inspection, periodic inspection, oil change, consumables replacement, etc. The vehicle damage compensation service (2) is, for example, a service that compensates for damage to a vehicle up to a predetermined amount (eg, 50,000 yen) by paying a fixed amount (eg, 100 yen) every month. (3) is information that is registered when the mobility service (the person in charge of the service) completes the vehicle registration procedure (for example, at the Land Transport Bureau) on the vehicle inspection certificate.

The control unit 70 includes a user information registration unit 80, a discount determination unit 82, and a discount information provision unit 84. The functions of these multiple functional blocks may be implemented in a computer program. This computer program may be stored in a recording medium, and may be installed in the storage of the service management system 62 via the recording medium. Alternatively, the computer program may be installed in the storage of the service management system 62 via a network. The CPU of the computer of the service management system 62 may perform the functions of the plurality of functional blocks of the control unit 70 by reading the computer program into the main memory and executing it.

The user information registration unit 80 stores user information based on data input from a mobility center operator's terminal (not shown) in the user information storage unit 76. The discount determination unit 82 determines whether the details of the incidental procedure indicated by the user information stored in the user information storage unit 76 satisfy the discount conditions for the product price of the SS.

The discount information providing unit 84, as a notification unit, notifies the sales management system 64 of discount information regarding the user when the content of the incidental procedure satisfies the discount conditions according to the discount determining unit 82. The discount information includes the same content as the fuel benefit information described in the related technology. For example, the discount information includes a set of the customer number, date of birth, and discount rule B of the user whose fuel price should be discounted.

FIG. 6 is a block diagram showing functional blocks of the sales management system 64. The sales management system 64 includes a control section 90, a storage section 92, and a communication section 94. The control unit 90 executes various data processing. The storage unit 92 stores data that is referenced or updated by the control unit 90. The communication unit 94 communicates with an external device according to a predetermined communication protocol. The control unit 90 transmits and receives data to and from the store system 20 , billing management system 26 , and service management system 62 via the communication unit 94 .

The storage unit 92 includes a sales information storage unit 96 and a discount rule storage unit 98. The sales information storage unit 96 corresponds to the fuel sales information storage unit 36 of the related art fuel sales management system 22, and stores fuel sales information having the configuration shown in FIG. 3. The discount rule storage unit 98 corresponds to the discount rule storage unit 38 of the related art fuel sales management system 22, and stores the discount rule A.

The control section 90 includes a card information reception section 100, a refueling data reception section 102, a discount information reception section 104, a billed amount derivation section 106, and a billing section 108. These functional blocks correspond to the card information reception unit 40, refueling data reception unit 42, fuel benefit information reception unit 44, billed amount derivation unit 46, and billing unit 48 of the related technology fuel sales management system 22, and have corresponding functions. It performs the same function as a block.

For example, the sales information storage unit 96 stores fuel sales information including information regarding the user's credit card. The refueling data receiving unit 102 receives information indicating that an SS product was purchased using a user's credit card. When the service management system 62 notifies the user of discount information, the billing amount deriving unit 106 derives the billing amount to the user according to the amount of SS products purchased by the user's credit card and predetermined discount rules. . The user's credit card mentioned above may be a credit card for the user's household, ie may include both the personal card 16 and the family card 18.

More specifically, the sales information storage unit 96 stores information regarding the credit card (principal card 16) of the user who uses the vehicle provision service, and an additional card issued in association with the user's card 16. and information regarding an additional card (family card 18) used by the family of the person. The refueling data receiving unit 102 receives information (refueling data) indicating that an SS product was purchased using the personal card 16 or the family card 18. When the billing amount derivation unit 106 is notified of discount information regarding the user from the service management system 62, the charge amount deriving unit 106 calculates the sum of the purchase amount of SS products by the principal card 16 and the purchase amount of SS products by the family card 18, and a predetermined discount. The amount to be charged to the user is derived according to the rules (discount rule A and discount rule B).

The operation of the fuel sales system 60 with the above configuration will be explained with reference to FIG. 4.
A user acquires a vehicle using a mobility service provided by a predetermined company. Various incidental procedures may be performed in relation to a vehicle (hereinafter referred to as leased vehicle 12) provided to a user by the mobility service. Information indicating that these incidental procedures have been performed (for example, an application form, a copy of the vehicle inspection certificate, etc.) is sent from the user or SS to the mobility center.

For example, a user may conclude a maintenance pack contract for the leased vehicle 12. When an application form indicating that the user has concluded a maintenance pack contract is received at the mobility center, the operator of the mobility center inputs the contents of the application form from his own terminal into the service management system 62. The user information registration unit 80 of the service management system 62 stores user information indicating that a maintenance pack contract has been concluded in the user information storage unit 76.

Further, the user may conclude a vehicle damage compensation service contract with respect to the leased vehicle 12. When an application form indicating that the user has concluded a vehicle damage compensation service contract is received at the mobility center, the operator of the mobility center inputs the contents of the application form from his own terminal into the service management system 62. The user information registration unit 80 of the service management system 62 stores user information indicating that a vehicle damage compensation service contract has been concluded in the user information storage unit 76.

Further, in the mobility service, procedures for registering the leased vehicle 12 on the vehicle inspection certificate (proxy service) may be performed. When a copy of the vehicle inspection certificate indicating that the registration of the leased vehicle 12 on the vehicle inspection certificate has been completed is delivered to the mobility center by the mobility service, the operator of the mobility center can send the contents of the copy of the vehicle inspection certificate to the service from his own terminal. Input to management system 62. The user information registration unit 80 of the service management system 62 stores, in the user information storage unit 76, user information indicating that vehicle registration on the vehicle inspection certificate of the leased vehicle 12 has been completed by the mobility service.

Further, the user may apply for a fuel benefit when using the mobility service (in other words, when acquiring the leased vehicle 12). When an application form for fuel benefits arrives at the mobility center, the operator of the mobility center inputs the contents of the application form into the service management system 62 from his own terminal. The user information registration unit 80 of the service management system 62 stores user information indicating that a fuel benefit application has been made in the user information storage unit 76.

As described in the related technology, the user applies to a credit card company for issuance of credit cards (personal card and family card), and the credit card company issues the user's personal card 16 and the user's spouse's family card. 18a, issue a family card 18b for the user's child; Similar to the related technology, card information regarding the principal card 16, family card 18a, and family card 18b is notified from the credit card company to the sales management system 64, and is stored in the sales information storage section 96 of the sales management system 64.

The user uses the personal card 16 at the SS to purchase fuel and refuel the leased vehicle 12. The user also purchases fuel and refuels the non-lease vehicle 14 using the principal card 16 at the SS. Similarly, the user's spouse (or child) uses family card 18a (or family card 18b) at the SS to purchase fuel and refuel leased vehicle 12. The user's spouse (or child) also uses the family card 18a (or family card 18b) at the SS to purchase fuel and refuel the non-lease vehicle 14. As described in the related art, each time fuel is purchased at an SS, refueling data (including the customer number) is transmitted from the SS store system 20 to the sales management system 64. The refueling data reception unit 102 of the sales management system 64 adds the fuel purchase quantity and fuel purchase price to the record of the user (or the user's spouse or child) in the sales information storage unit 96 based on the refueling data. .

The discount determination unit 82 of the service management system 62 periodically (for example, once a month) reviews the incidental procedures recorded in each of the plurality of user information corresponding to the plurality of users stored in the user information storage unit 76. It is determined whether the content satisfies the fuel price discount conditions. The discount determination unit 82 identifies users who meet the discount conditions as discount target users. In the first embodiment, the discount determination unit 82 records in the user information that (1) the conclusion of a maintenance pack contract by the user is recorded, and (2) the user has applied for a fuel benefit, as ancillary procedures. If recorded, it is determined that the fuel price discount conditions are met, and the user indicated by the customer number of the user information is extracted as a discount target user.

When a discount target user is extracted by the discount determination unit 82, the discount information providing unit 84 of the service management system 62 sends discount information including the customer number, date of birth, and discount rule B of the discount target user to the sales management system 64. Send.

The discount information reception unit 104 of the sales management system 64 receives the discount information transmitted from the service management system 62. The billing amount deriving unit 106 of the sales management system 64 derives the billing amount to each user for each household of a plurality of users (corresponding pair of personal card and family card), similarly to the related technology. In addition, for the discount target user indicated by the discount information, the billed amount deriving unit 106 calculates the household fuel purchase quantity of the user household, the household fuel purchase amount, the discount rule A stored in the discount rule storage unit 98, and the discount indicated by the discount information. According to rule B, the amount to be charged to the discount target user is derived. The detailed billing amount derivation method and the billing process for the user have already been explained in the related technology, so their explanation will be omitted here.

According to the fuel sales system 60 of the first embodiment, the fuel discount benefit is provided to the user by taking into consideration the details of the incidental procedures performed in connection with the vehicle provided to the user through a mobility service such as a car lease. . Thereby, it is possible to foster a user's sense of belonging to the mobility service, and it is possible to effectively promote continued use of the mobility service.

Further, the fuel sales system 60 of the first embodiment has the same effects as the fuel sales system 10 of the related technology. For example, in the fuel sales system 60 of the first embodiment, the discount on the fuel price is applied not only to the user of the mobility service but also to the family member purchasing fuel using the family card 18, and , also applies to refueling non-lease vehicles 14. As a result, convenience for households using mobility services can be further enhanced.

<Second example>
The second embodiment of the present disclosure will be described with a focus on the related technologies and points that are different from the first embodiment, and descriptions of common points will be omitted as appropriate. It goes without saying that the features of the second embodiment can be arbitrarily combined with the features of the related technology, the first embodiment, and the modified examples described above. Among the constituent elements of the second embodiment, constituent elements that are the same as or correspond to those of the first embodiment will be described with the same reference numerals as appropriate.

FIG. 7 shows the configuration of a fuel sales system 60 according to the second embodiment. Similar to the fuel sales system 60 of the first embodiment, the fuel sales system 60 of the second embodiment also provides a discount on the price of fuel purchased at the SS by a user who uses a mobility service provided by a predetermined company. Further, similar to the fuel sales system 60 of the first embodiment, the fuel sales system 60 of the second embodiment also includes incidental procedures performed in connection with a vehicle (for example, a leased vehicle 12) provided to a user through a mobility service. If the content of the fuel price satisfies a predetermined discount condition, the fuel price will be discounted.

However, the condition for discounting the fuel price in the fuel sales system 60 of the second embodiment is that the user has both concluded a vehicle damage compensation service contract and applied for a fuel benefit as the incidental procedure. This is different from the fuel sales system 60 of the first embodiment.

The functional blocks included in the service management system 62 of the second embodiment are the same as the functional blocks included in the service management system 62 of the first embodiment. Further, the functional blocks included in the sales management system 64 of the second embodiment are the same as the functional blocks included in the sales management system 64 of the first embodiment.

The discount determination unit 82 of the service management system 62 records in the user information of the user information storage unit 76 that (1) the conclusion of a vehicle damage compensation service contract by the user is recorded, and (2) fuel benefits by the user. If it is recorded that an application has been made, it is determined that the fuel price discount conditions are met, and the user indicated by the customer number of the user information is extracted as a discount target user. Other processes are the same as those in the first embodiment, so explanations will be omitted. The fuel sales system 60 of the second embodiment also has the same effects as the fuel sales system 60 of the first embodiment.

<Third Example>
The third embodiment of the present disclosure will be described with a focus on the related technology and the points that are different from the first embodiment, and descriptions of common points will be omitted as appropriate. It goes without saying that the features of the third embodiment can be arbitrarily combined with the features of the related technology, the first embodiment, and the modified example described above. Among the components of the third embodiment, components that are the same as or correspond to those of the first embodiment will be described with the same reference numerals as appropriate.

FIG. 8 shows the configuration of a fuel sales system 60 according to the third embodiment. Similar to the fuel sales system 60 of the first embodiment, the fuel sales system 60 of the third embodiment also provides a discount on the price of fuel purchased at the SS by a user who uses a mobility service provided by a predetermined company. Further, similar to the fuel sales system 60 of the first embodiment, the fuel sales system 60 of the third embodiment also includes incidental procedures performed in connection with a vehicle (for example, a leased vehicle 12) provided to a user through a mobility service. If the content of the fuel price satisfies a predetermined discount condition, the fuel price will be discounted.

However, the conditions for the fuel price discount in the third embodiment are that, as the incidental procedures mentioned above, the registration of the vehicle (for example, the leased vehicle 12) on the vehicle inspection certificate has been completed by the mobility service, and the user has applied for the fuel benefit. Both of these things are to be fulfilled. This point differs from the fuel sales system 60 of the first embodiment.

The functional blocks included in the service management system 62 of the third embodiment are the same as those included in the service management system 62 of the first embodiment. Further, the functional blocks included in the sales management system 64 of the third embodiment are the same as the functional blocks included in the sales management system 64 of the first embodiment.

The discount determination unit 82 of the service management system 62 records in the user information of the user information storage unit 76 that (1) vehicle registration on the vehicle inspection certificate of the leased vehicle 12 has been completed by the mobility service as an incidental procedure, and (2) If it is recorded that the user has applied for a fuel benefit, it is determined that the fuel price discount conditions are met, and the user indicated by the customer number of the user information is extracted as a discount target user. Other processes are the same as those in the first embodiment, so explanations will be omitted. The fuel sales system 60 of the third embodiment also has the same effects as the fuel sales system 60 of the first embodiment.

The present disclosure has been described above based on the first to third embodiments. Those skilled in the art will understand that these embodiments are merely illustrative, and that various modifications can be made to the combinations of each component or each processing process, and that such modifications are also within the scope of the present disclosure.

The discount condition in the first embodiment is that the user concludes a maintenance pack contract and the user applies for a fuel benefit. However, as a modified example, only the user's conclusion of a maintenance pack contract can be set as a discount condition. good. In addition, the discount condition in the second embodiment is that the user concludes a vehicle damage compensation service contract and the user applies for a fuel benefit, but as a modified example, the user concludes a vehicle damage compensation service contract. You may set only this as a discount condition. In addition, the discount conditions in the third embodiment are that the vehicle registration on the vehicle inspection certificate has been completed by the mobility service and that the user has applied for a fuel benefit. The only condition for the discount may be that the registration of the vehicle on the vehicle inspection certificate has been completed.

<Fourth example>
The fourth embodiment of the present disclosure will be described with a focus on points that are different from the related technology and each embodiment described above, and descriptions of common points will be omitted as appropriate. It goes without saying that the features of the fourth embodiment can be arbitrarily combined with the features of the related technologies, embodiments, and modifications described above. Among the components of the fourth embodiment, components that are the same as or correspond to those described above will be described with the same reference numerals as appropriate.

An outline of the fourth embodiment will be explained. For a company (hereinafter referred to as an "energy business") that conducts an energy business that sells fuel and the like at service stations (SSs), it is important to foster customer loyalty to the SSs related to the company. The fourth embodiment is a technology that supports the cultivation of customer loyalty to the SS of a specific energy company, and in turn effectively promotes the use of vehicle provision services (car lease, etc.) provided by the energy company. We propose the following technology. Note that the energy business can also be said to be a fuel sales company.

FIG. 9 shows the configuration of a fuel sales system 60 according to the fourth embodiment. Similar to the fuel sales system 60 of the first embodiment, in the fuel sales system 60 of the fourth embodiment, the fuel price purchased at the SS by the user who uses the mobility service provided by the energy company is set under predetermined discount conditions. Discounts will be given if the following conditions are met.

The fuel price discount conditions in the fuel sales system 60 of the fourth embodiment are such that a user who uses a mobility service provided by an energy company selects a specific SS from among a plurality of SSs related to the energy company as a support service station. (hereinafter referred to as "Support SS"). A plurality of SSs related to an energy company are SSs operated under the brand of the energy company. The support SS is an SS arbitrarily selected by the user as a so-called "go-to" SS. Normally, it is considered that an SS located in a location that is highly convenient for the user is often selected as the support SS.

Furthermore, in the fuel sales system 60 of the fourth embodiment, in addition to the registration of the support SS, incidental services performed in connection with a vehicle (for example, a leased vehicle 12) provided to a user through a mobility service provided by an energy provider are also provided. If the content of the procedure satisfies predetermined conditions, a larger discount will be given than in the case of just registering a support SS. The contents of the ancillary procedures that meet the predetermined conditions are as described in the first to third embodiments: the conclusion of a maintenance pack contract by the user, the conclusion of a vehicle damage compensation service contract by the user, and the conclusion of a vehicle damage compensation service contract by the user (e.g. Either the vehicle registration on the vehicle inspection certificate of the leased vehicle 12) has been completed.

The device configuration of the fuel sales system 60 of the fourth embodiment is the same as that of the fuel sales system 60 of the first embodiment. The functional blocks included in the service management system 62 constituting the information processing system 66 are the same as those included in the service management system 62 of the first embodiment shown in FIG. The functional blocks included in the sales management system 64 of the fourth embodiment, which also constitutes the information processing system 66, are the same as the functional blocks included in the sales management system 64 of the first embodiment shown in FIG.

The user information storage unit 76 of the service management system 62 serves as a first storage unit, and when a user selects a support SS from among a plurality of SSs related to an energy provider, information indicating the selection is registered. Further, the user information storage unit 76, as a second storage unit, stores the details of ancillary procedures performed in relation to a vehicle provided to a user through a mobility service provided by an energy provider.

FIG. 10 shows the configuration of user information stored in the user information storage section 76. The user information includes a customer number as a user ID, the type of service used, support SS information, and incidental procedure information as a plurality of information items. The usage service type is information indicating the type of mobility service that the user uses (in other words, contracts for). For example, the service type used includes information indicating a car leasing service, a vehicle sales service based on residual value setting type credit, or a used car sales service. The support SS information is information indicating that the user has selected a support SS, and includes identification information of the support SS selected by the user.

The incidental procedure information includes information indicating the details of the incidental procedure performed in relation to the vehicle provided to the user by the mobility service. For example, the incidental procedure information includes (1) information indicating that a maintenance pack contract has been concluded, (2) information indicating that a vehicle damage compensation service contract has been concluded, and (3) the vehicle on the vehicle inspection certificate by the mobility service. It may include at least one piece of information indicating that registration has been completed. As mentioned above, the incidental procedures indicated by the information in (1) to (3) are incidental procedures that are conditions for fuel price discounts, and are also collectively referred to as "specific incidental procedures" hereinafter.

If the user has already selected a support SS, the billing unit 108 of the sales management system 64 receives a discount based on the first discount rule from the regular price of the product purchased by the user at multiple SSs related to the energy provider. charge the user. The case where the user has already selected the support SS can be said to be the case where the support SS information is recorded in the user information of the user stored in the user information storage unit 76 of the service management system 62. Further, the plurality of SSs related to the energy provider include both SSs selected as support SSs and SSs not selected as support SSs.

In addition, if the user has already selected a support SS and the details of the incidental procedures related to the user's vehicle satisfy predetermined conditions, the billing unit 108 may request that the user select the support SS at multiple SSs related to the energy provider. The user is charged an amount that is reduced from the normal price of the purchased product based on a second discount rule that provides a greater profit to the user than the first discount rule.

Further, the sales information storage unit 96 of the sales management system 64 serves as a third storage unit and stores information regarding the user's personal card 16 used by the user himself and information regarding the family card 18 used by the user's family. The refueling data reception unit 102 of the sales management system 64, as a reception unit, receives information indicating that fuel has been purchased at a plurality of SSs related to an energy company using the personal card 16 or the family card 18. If the user has selected the support SS, the billing unit 108 of the sales management system 64 calculates the sum of the amount of fuel purchased by the user's card 16 and the amount of fuel purchased by the family card 18, and the first discount rule or the second discount rule. Charge the user the discounted amount based on the

Both the first discount rule and the second discount rule in the fourth embodiment are discount rule B included in the discount information transmitted from the service management system 62 to the sales management system 64. Both the first discount rule and the second discount rule may include at least one of a discount rate and a discount amount. The second discount rule may include at least one of a discount rate greater than the first discount rule and a discount amount greater than the first discount rule. The first discount rule in the fourth embodiment is discount rule B (first level), and the second discount rule is discount rule B (second level). For example, discount rule B (first level) may define a discount of 10 yen per liter of fuel, and discount rule B (second level) may define a discount of 15 yen per liter of fuel.

The operation of the fuel sales system 60 with the above configuration will be explained with reference to FIG. 9.
A user obtains a vehicle using a mobility service provided by an energy provider. Various incidental procedures (for example, maintenance pack contract) may be performed in relation to a vehicle (hereinafter referred to as leased vehicle 12) provided to a user by the mobility service. Information indicating the use of mobility services and incidental procedures (for example, an application form, a copy of a vehicle inspection certificate, etc.) is sent from the user or SS to the mobility center. In response to an input operation by the operator of the mobility center, the user information registration unit 80 of the service management system 62 stores user information including the user's customer number, type of service used, and incidental procedure information in the user information storage unit 76.

Further, the user selects a support SS from among a plurality of SSs (these plural SSs are also collectively referred to as "target SSs" hereinafter) related to the energy provider that provides the above-mentioned mobility service. Information on the support SS selected by the user (for example, an application form, etc.) is sent from the user and the SS to the mobility center. In response to the input operation by the operator of the mobility center, the user information registration unit 80 of the service management system 62 adds the support SS information selected by the user to the user information. Note that the target SS includes both the support SS selected by the user and SSs other than the support SS.

As described in the related technology, the user applies to a credit card company for issuance of credit cards (personal card and family card), and the credit card company issues the user's personal card 16 and the user's spouse's family card 18a. , issues a family card 18b for the user's child. Similar to the related technology, card information regarding the principal card 16, family card 18a, and family card 18b is notified from the credit card company to the sales management system 64, and is stored in the sales information storage section 96 of the sales management system 64.

The user purchases fuel using the user's personal card 16 at the target SS and refuels the leased vehicle 12. The user also purchases fuel and refuels the non-lease vehicle 14 using the principal card 16 at the target SS. Similarly, the user's spouse (or child) uses the family card 18a (or family card 18b) at the target SS to purchase fuel and refuel the leased vehicle 12. The user's spouse (or child) also uses the family card 18a (or family card 18b) at the target SS to purchase fuel and refuel the non-lease vehicle 14.

As described in the related art, each time a user purchases fuel at a target SS, refueling data is transmitted from the store system 20 of the target SS to the sales management system 64. The refueling data reception unit 102 of the sales management system 64 adds the fuel purchase quantity and fuel purchase price to the record of the user stored in the sales information storage unit 96 based on the refueling data. Furthermore, each time the user's spouse (or child) purchases fuel at the target SS, refueling data is transmitted from the store system 20 of the target SS to the sales management system 64. The refueling data reception unit 102 of the sales management system 64 adds the fuel purchase quantity and fuel purchase price to the record of the spouse (or child) stored in the sales information storage unit 96 based on the refueling data. The fuel purchase price can also be said to be the normal price or initial price of fuel sold at the target SS.

The discount determination unit 82 of the service management system 62 periodically (for example, once a month) determines whether the content of each of a plurality of pieces of user information corresponding to a plurality of users stored in the user information storage unit 76 is a discount on fuel prices. Determine whether the conditions are met. If the user has already selected the support SS, but the details of the ancillary procedures regarding the user's vehicle do not satisfy the predetermined conditions regarding the discount, the discount determination unit 82 determines that the first level discount condition is satisfied for the user. judge. Further, if the user has already selected the support SS and the details of the ancillary procedures regarding the user's vehicle satisfy the predetermined conditions regarding the discount, the discount determination unit 82 determines that the second level discount condition is satisfied for the user. It is determined that the

Specifically, if the support SS information is not recorded in the user information, the discount determining unit 82 determines that the discount condition is not satisfied. If the support SS information is recorded in the user information, but the incidental procedure information indicating that the specific incidental procedure has been carried out is not recorded in the user information, the discount determination unit 82 determines that the first level discount condition is not satisfied. It is determined that Further, if both support SS information and incidental procedure information indicating that a specific incidental procedure has been carried out are recorded in the user information, the discount determination unit 82 determines that the second level discount condition is satisfied. .

The discount determining unit 82 identifies users who meet the first level discount conditions and users who meet the second level discount conditions. Users who have met the first-level discount conditions and users who have met the second-level discount conditions are collectively referred to as "discount target users."

When discount target users are extracted by the discount determination unit 82, the discount information providing unit 84 of the service management system 62 manages discount information including a set of customer number, date of birth, and discount rule B regarding each discount target user. Send to system 64. The discount information providing unit 84 sets a discount rule B (first level) as a discount rule B for users who satisfy the first level discount condition. Further, the discount information providing unit 84 sets a discount rule B (second level) as a discount rule B for users who satisfy the second level discount condition.

The discount information reception unit 104 of the sales management system 64 receives the discount information transmitted from the service management system 62. Like the billing amount deriving unit 46 of the related technology, the billing amount deriving unit 106 of the sales management system 64 sends information to each user for each user's household, in other words, for each user's individual card and family card pair. Derive the billing amount. In addition, for the discount target user indicated by the discount information, the billed amount deriving unit 106 calculates the household fuel purchase quantity of the user household, the household fuel purchase amount, the discount rule A stored in the discount rule storage unit 98, and the discount indicated by the discount information. According to rule B (first level or second level), the amount to be charged to the discount target user is derived.

A specific example of deriving the billing amount will be explained. The billed amount deriving unit 106 identifies the user household in FIG. 9 as a discount target based on the customer number of the user in FIG. 9 indicated by the discount information. The billed amount deriving unit 106 derives 120L, which is the total value of the fuel purchase quantities in records 50, 52, and 54 in FIG. 3, as the household fuel purchase quantity for the user household in FIG. Further, the billed amount deriving unit 106 derives 16,800 yen, which is the total value of the fuel purchasing amounts in records 50, 52, and 54 in FIG. 3, as the household fuel purchasing amount for the user household in FIG. The household fuel purchase price can be said to be the normal price or initial price of fuel purchased by the user household in FIG. 9 at the target SS.

Here, it is assumed that discount rule A specifies that 100 L of fuel is subject to discount as an upper limit. The billed amount deriving unit 106 targets 100L of fuel out of the 120L household fuel purchase quantity of the user household in FIG. 9 . Furthermore, the discount unit price defined by discount rule B (first level) is 10 yen/L, and the discount unit price defined by discount rule B (second level) is 15 yen/L.

If the user in FIG. 9 is a user who satisfies the first level discount condition, the billed amount deriving unit 106 calculates the amount of 15800 yen, which is the amount obtained by discounting 1000 yen (that is, discount unit price 10 yen/L x 100 L) from the household fuel purchase price. Yen is derived as the amount charged to the user in FIG. On the other hand, if the user in FIG. 9 is a user who satisfies the second level discount condition, the billed amount deriving unit 106 calculates the amount obtained by discounting 1500 yen (i.e., discount unit price 15 yen/L x 100L) from the household fuel purchase amount. A certain amount of 15,300 yen is derived as the amount to be billed to the user in FIG.

Note that the record 56 in FIG. 3 corresponds to the principal card of a car lease contractor (referred to as the "second user") who is different from the user shown in FIG. 9, and the record 58 in FIG. 3 corresponds to the card of the second user. Compatible with family cards. In this case, the billed amount deriving unit 106 derives 70L as the second user's household fuel purchase quantity, and derives 9800 yen as the household fuel purchase amount. The billed amount deriving unit 46 makes the entire household fuel purchase quantity (70L) eligible for discount. If the second user is a user who satisfies the first level discount condition, the billed amount deriving unit 106 calculates the amount of 9,100 yen, which is the amount obtained by discounting 700 yen (i.e., discount unit price 10 yen/L x 70 L) from the household fuel purchase price. is derived as the amount to be billed to the second user. If the second user is a user who satisfies the second level discount condition, the billed amount deriving unit 106 calculates the bill amount to 8750 yen, which is the amount obtained by discounting 1050 yen (i.e., discount unit price 15 yen/L x 70L) from the household fuel purchase price. is derived as the amount to be billed to the second user.

The billing unit 108 of the sales management system 64 bills the user via the credit card company for the billing amount derived by the billing amount deriving unit 106. As mentioned above, the amount billed to the user who satisfies the first level discount condition is calculated from the normal price of the fuel purchased by the user at the target SS based on the first discount rule (discount rule B in the fourth embodiment). This is the discounted amount based on the level)). In addition, the amount billed to the user who satisfies the second level discount condition is calculated based on the second discount rule (discount rule B (second level) in the fourth embodiment) from the normal price of the fuel purchased by the user at the target SS. This is the discounted amount based on

The billing unit 108 transmits fuel billing data including the credit card number of the user's personal card 16 and the amount to be billed to the user derived by the billing amount deriving unit 106 to the billing management system 26 of the credit card company. The billing management system 26 of the credit card company executes a process of billing the user for the total amount of the billed amount indicated by the fuel billing data and other billed amounts according to the usage of the personal card 16 and the family card 18.

According to the fuel sales system 60 of the fourth embodiment, when a user registers a specific SS as a support SS from among a plurality of SSs related to an energy company, fuel sales at a plurality of SSs related to the energy company Discount the purchase price. Thereby, it is possible to support the development of customer loyalty to SSs related to energy providers. In addition, by limiting the users eligible for discounts to users of mobility services provided by energy providers, it is possible to promote the use of mobility services provided by energy providers.

Further, according to the fuel sales system 60 of the fourth embodiment, in addition to the registration of the support SS, when predetermined incidental procedures are performed in relation to a vehicle provided to a user through a mobility service provided by an energy provider. For this purpose, a larger discount will be given than for only the support SS registration. This makes it possible to more effectively promote the use of mobility services provided by energy providers.

Furthermore, the fuel sales system 60 of the fourth embodiment has the same effects as the fuel sales system 10 of the related technology. For example, in the fuel sales system 60 of the fourth embodiment, the discount on fuel prices is applied not only to the user of the mobility service but also to the family member purchasing fuel using the family card 18, and , also applies to refueling non-lease vehicles 14. This makes it possible to further enhance convenience for households using mobility services.

As described above, it is generally considered that an SS located at a location that is highly convenient for the user is selected as a support SS from among a plurality of SSs related to an energy provider. According to the fuel sales system 60 of the fourth embodiment, by increasing the user's sense of belonging to the support SS located in a convenient location for the user, the support SS can continuously provide refueling, maintenance, repair, etc. for the user's vehicle. It becomes easier to get them to do it. As a result, the energy provider can easily accumulate various information regarding the user's vehicle (eg, maintenance history, refueling history, etc.). By analyzing and utilizing the information accumulated in this way, energy providers can implement activities to effectively improve user convenience, such as providing useful information to users.

The present disclosure has been described above based on the fourth embodiment. It will be understood by those skilled in the art that this embodiment is merely an example, and that various modifications can be made to the combination of each component or each treatment process, and that such modifications are also within the scope of the present disclosure.

A modification of the fourth embodiment will be described. The billing unit 108 of the sales management system 64 issues products purchased by the user at the target SS if the user has selected a support SS and the details of the incidental procedures related to the user's vehicle satisfy predetermined conditions. The user may be charged an amount that is discounted from the normal price of , based on a predetermined discount rule (for example, the first discount rule in the fourth embodiment). In this modification, if both (1) the user has selected a support SS and (2) specific incidental procedures regarding the user's vehicle have been implemented, a discount is given, while (1) If at least one of (2) is not satisfied, no discount will be given.

Specifically, the discount determination unit 82 of the service management system 62 may determine that the discount condition is not satisfied if the support SS information is not recorded in the user information of the user information storage unit 76. The discount determination unit 82 also determines that the discount conditions are not satisfied when support SS information is recorded in the user information, but incidental procedure information indicating that specific incidental procedures have been carried out is not recorded in the user information. It's okay. The discount determining unit 82 may determine that the discount condition is satisfied only when both the support SS information and the incidental procedure information indicating that the specific incidental procedure has been performed are recorded in the user information. This discount condition may be the first level discount condition of the fourth embodiment. In this modification, the second level discount of the fourth embodiment may not be performed.

The discount determination unit 82 may identify users who meet discount conditions as discount target users. The discount information providing unit 84 of the service management system 62 may transmit discount information regarding the discount target user (for example, discount rule B (first level) as the discount rule B) to the sales management system 64. As a result, the billing unit 108 of the sales management system 64 requests the first discount rule (i.e. discount rule B (first level )).

According to the fuel sales system 60 of this modification, in addition to the registration of a support SS, if a predetermined incidental procedure is performed in relation to a vehicle provided to a user by a mobility service provided by an energy provider, the SS discount on fuel purchases. This makes it possible to more effectively promote the use of mobility services provided by energy providers.

Another modification of the fourth embodiment will be described. In the fourth embodiment, both the first discount rule and the second discount rule are discount rule B specified by the discount information sent from the service management system 62 to the sales management system 64, but as a modification, the first discount rule Both the discount rule and the second discount rule may be the discount rule A stored in the discount rule storage unit 98 of the sales management system 64. In this case, the first discount rule may be discount rule A (first level), and the second discount rule may be discount rule A (second level). For example, discount rule A (first level) may set the upper limit value of the quantity of fuel to be purchased subject to discount to 100L. Further, the discount rule A (second level) may set the upper limit of the quantity of fuel to be purchased subject to discount to 150L, which is larger than the discount rule A (first level).

In this modification, the discount information providing unit 84 of the service management system 62 sets a common discount condition B for users who satisfy the first level discount condition in the discount information sent to the sales management system 64. , further sets information indicating that the first level discount condition is satisfied. In addition, the discount information providing unit 84 sets a common discount condition B for users who satisfy the second level discount conditions in the discount information, and also provides information that the second level discount conditions are satisfied. Further settings.

For users who satisfy the first level discount conditions indicated by the discount information, the billed amount deriving unit 106 of the sales management system 64 calculates the household fuel purchase quantity, household fuel purchase amount, and discount rule A (first level) of the user household. , the amount to be charged to the user is derived according to the common discount rule B. For example, a discount of 10 yen/L is applied up to 100 liters of household fuel purchase quantity. On the other hand, for users who satisfy the second level discount conditions indicated by the discount information, the bill amount deriving unit 106 calculates the user household's household fuel purchase quantity, household fuel purchase amount, discount rule A (second level), common According to discount rule B, the amount to be charged to the user is derived. For example, a discount of 10 yen/L is applied up to 150L of household fuel purchase quantity. In this way, discount rule A (second level) has a larger upper limit for the purchase quantity of fuel eligible for discount than discount rule A (first level), so for users who satisfy the second level discount conditions, It is possible to provide the benefit of a larger fuel price discount.

This modification of the fuel sales system 60 also provides the same effects as the fourth embodiment. For example, if, in addition to the support SS registration, certain ancillary procedures are carried out in connection with a vehicle provided to the user through a mobility service provided by an energy provider, a larger discount will be given than in the case of only support SS registration. By doing so, it is possible to more effectively promote the use of mobility services provided by energy providers.

In the above-mentioned first to fourth embodiments, an example was shown in which fuel for a vehicle is purchased at the SS, but as with the related technology, the technical idea described in the first to fourth embodiments is as follows: It is widely applicable to the purchase of products sold at SS (eg, various energy sources such as gasoline, diesel oil, hydrogen, kerosene, electricity, etc.).

As described above, the technical idea described in the related art is applicable to the first to fourth embodiments. That is, the discount rule A stored in the discount rule storage unit 98 of the sales management system 64 is based on a predetermined purchase amount out of the total purchase amount of SS products by the principal's card and the purchase amount of SS products by the family card. It may also be possible to specify that discounts will be applied up to the upper limit of the quantity.
In addition, the sales information storage unit 96 of the sales management system 64 stores information regarding a first principal card and a first family card corresponding to a first car lease contract concluded by the user, and information regarding a second car lease contract concluded by the user. Information regarding a second principal card and a second family card corresponding to the lease contract may be stored. The billed amount deriving unit 106 of the sales management system 64 calculates the total purchase amount of SS products by the first principal card and the purchase amount of SS products by the first family card, and the charge amount derivation unit 106 in accordance with the discount rules. 1 may be derived. At the same time, the billed amount deriving unit 106 calculates the amount of SS products purchased by the second principal card and the purchase amount of SS products by the second family card, and the second payment amount to the user according to the discount rules. A billing amount may also be derived.
Further, the discount rule A stored in the discount rule storage unit 98 of the sales management system 64 increases the upper limit of the purchase amount of SS products to be discounted according to the number of car lease contracts concluded by the user. It may also be something that stipulates that.

In the related technology and each example, (1) data associated with the individual's card is identified (also referred to as identification) based on the customer number of the individual's card, and data linked to the family card is identified based on the customer number of the family card. I have identified the relevant data. As a modification, (2) based on the customer number of the principal's card, both data linked to the principal's card and data linked to the family card may be specified. Furthermore, (3) both data linked to the personal card and data linked to the family card may be specified based on the customer number of the family card.

Examples of (2) and (3) above will be explained.
(A) An application form (for example, a fuel benefit application form or a support SS registration application form) containing the customer number of the car lease contractor may be linked from the SS to the mobility center. The customer number linked to the mobility center may be the customer number of the individual's card or the customer number of a family member's card.
(B) The operator of the mobility center may register the contents of the application form (customer number, date of birth, etc.) in the service management system 62.
(C) The service management system 62 may transmit information including the discountee's customer number, date of birth, and benefit code (the benefit code corresponds to the discount rules of the embodiment) to the sales management system 64. This information corresponds to the fuel benefit information of the related technology and corresponds to the discount information of the first embodiment.
(D) After receiving the customer number from the service management system 62, the sales management system 64 automatically links the refueling data from the customer card or family card linked to the customer number, and automatically links the refueling data from the customer card or family card linked to the customer number to all the households of the car lease contractor. A discount may be given for the amount of credit card usage (fuel purchase amount). This makes it possible to obtain discounts on fuel prices without having to obtain the customer number of the card of the individual other than the car lease contract holder or the customer number of the card of a family member other than the car lease contract holder.
(E) The amount after the discount in (D) above may be communicated to the credit card company, and the credit card company may bill the car lease contractee for the credit card usage fee.

Any combination of the embodiments and variations described above are also useful as embodiments of the present disclosure. A new embodiment resulting from a combination has the effects of each of the combined embodiments and modifications. Further, those skilled in the art will also understand that the functions to be fulfilled by the respective constituent elements described in the claims are realized by each constituent element shown in the embodiments and modified examples alone or by their cooperation.

60 fuel sales system, 62 service management system, 64 sales management system, 76 user information storage unit, 82 discount determination unit, 84 discount information provision unit, 96 sales information storage unit, 102 refueling data reception unit, 106 billed amount derivation unit, 108 Claims Department.

Claims (5)

a first storage unit in which, when a user selects a support service station from among a plurality of service stations related to a certain business operator, information indicating the selection is registered;
If the user has selected a support service station, a billing unit that charges the user an amount that is discounted based on a first discount rule from the regular price of the product purchased by the user at the plurality of service stations;
An information processing system equipped with. further comprising a second storage unit that stores details of ancillary procedures performed in relation to a vehicle provided to the user by a vehicle providing service provided by the aforementioned business operator;
If the user has already selected a support service station and the details of the incidental procedure satisfy a predetermined condition, the billing unit calculates the discount from the regular price of the product purchased by the user based on the first discount rule. charging the user a discounted amount based on a second discount rule that provides a greater benefit to the user;
The information processing system according to claim 1. further comprising a second storage unit that stores details of ancillary procedures performed in relation to a vehicle provided to the user by a vehicle providing service provided by the aforementioned business operator;
If the user has already selected a support service station and the details of the incidental procedure satisfy a predetermined condition, the billing unit may reduce the regular price of the product purchased by the user based on the first discount rule. billing the user for the discounted amount;
The information processing system according to claim 1. A second storage unit that stores information regarding the user's personal card, which is the user's credit card, and information regarding a family card, which is an additional card issued in association with the user's personal card and used by the user's family. 3 storage section,
further comprising a reception unit that receives information indicating that a product has been purchased at the plurality of service stations using the principal card or the family card;
If the user has already selected a support service station, the billing unit calculates the discount based on the sum of the amount of products purchased by the user's card and the amount of products purchased by the family card, and the first discount rule. billing the user for the amount
The information processing system according to claim 1. The user is a user of a vehicle providing service provided by the aforementioned vendor;
An information processing system according to any one of claims 1 to 4.

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