JP7427415B2 - Information processing system and information processing method - Google Patents

Description

The present invention relates to an information processing system and an information processing method.

Means for urgently transmitting disaster information to residents include emergency email provided by carriers, municipal disaster prevention administrative radio (so-called ``disaster prevention radio''), and distribution of disaster and evacuation information by television and radio. Among these, "Emergency Early Warning Mail" sends information such as "Earthquake Early Warning," "Tsunami Warning," and "Special Warning" distributed by the Japan Meteorological Agency, and "Disaster/Evacuation Information" distributed by national and local governments to target areas. This is a service that broadcasts to mobile phone users, etc. A message is automatically displayed on a mobile phone or the like that receives the "Emergency News Mail" and can be received without being affected by line congestion.

"Municipal Disaster Prevention Administrative Radio" is a system in which municipalities use outdoor loudspeakers and door-to-door receivers to simultaneously broadcast disaster prevention information to residents, and some municipalities also broadcast it on cable TV and community FM. are doing. In recent years, in addition to the above-mentioned means of transmitting information on disasters, etc., as a private service, transmitters and receivers installed in each door have been used to transmit emergency warnings and notifications from local governments using LTE communication using audio and text. A system has also been introduced that allows residents to monitor reception status.

Although these means of urgently transmitting disaster information to residents, etc., information was provided to residents in the area where the disaster occurred, it is unclear whether it was actually communicated to the residents of the area, and furthermore, No consideration is given to understanding the subsequent safety status of residents and evacuation status. Attempts to solve these problems include an action calling system and a safety confirmation system disclosed in Patent Document 1. This system aims to collect and provide information to confirm safety while encouraging evacuation, and has the following configuration. In other words, this system includes a current location acquisition unit that acquires the current location when disaster occurrence information is received, a route display control unit that displays the route from the acquired current location to a pre-registered evacuation site, and a route display control unit that displays the route from the acquired current location to a pre-registered evacuation site. a start display control unit that displays a start input screen for inputting evacuation information, and a pre-registered destination when evacuation start information indicating that evacuation has started is input from the start input screen by user operation. and an evacuation start information transmitter that transmits evacuation start information to the evacuation start information.

Furthermore, even if it is possible to ascertain the safety status of residents and the status of evacuation, there are various problems as to whether evacuation can actually be carried out without any problems. For example, as an attempt to solve this problem, an evacuation guidance navigation device shown in Patent Document 2 is known. The purpose of this device is to provide total evacuation guidance support to users by performing evacuation guidance support, safety confirmation support, and rescue request support at the appropriate timing in chronological order. When this device receives the selection designation of the type of disaster for which evacuation guidance is to be guided, the device selects the type of disaster for which evacuation guidance is to be guided, the user's attribute information, the positional information of the user's current location, and the user's ability to move on his or her own. The type of initial guidance is determined based on the information related to availability and is notified to the user. Furthermore, depending on the type of initial guidance, automatic processing is performed on the rescue request site through communication means, or the user is searched for the nearest evacuation shelter or safe place and guided to the nearest evacuation shelter or safe place. After the user moves to the nearest evacuation center or safe place, automatic processing is performed on the safety confirmation site through communication means.

Patent No. 6254174 Japanese Patent Application Publication No. 2016-184286

In the future, as we enter an aging society, even if an elderly person lives alone in an area where a disaster is about to occur or has occurred (collectively referred to as a disaster area) and receives an emergency alert, it will not be possible to actually evacuate smoothly. It is assumed that an increasingly difficult situation may arise as to whether or not this will be possible. In order to deal with such difficult situations, it may be possible to request support from the people around the elderly in the disaster-stricken area, but for those around them, it is important to know who can evacuate on their own and who is difficult to evacuate on their own. There is no way to distinguish people from others, and if you have not evacuated but are still inside a building such as your home, there is a problem that you will not be able to notice even if you are nearby.

SUMMARY OF THE INVENTION The present invention provides an information processing system and an information processing method that enable users to notice that a person requesting assistance is nearby when evacuating in a disaster-stricken area, and further provides information on the content of the assistance requested. The purpose is to provide

In order to solve the above problems, an information processing system is provided that includes an electronic tag, a transmitting/receiving terminal, a mobile terminal, and an information aggregation server, the electronic tag is carried by a user and communicates with the transmitting/receiving terminal and the mobile terminal. The transmitting/receiving terminal is fixedly installed at a location, and a first terminal communicating section that communicates with an information aggregation server; A second terminal communication unit that communicates with the electronic tag, a terminal identification information storage unit that stores its own terminal identification information, a terminal tag information storage unit that stores information regarding the electronic tag associated with itself, and a terminal that carries the electronic tag. The information aggregation server includes a server communication unit that communicates with the transmitting/receiving terminal and the mobile terminal, and a user status determining unit that determines the status of the user carrying the electronic tag. A server user state storage unit that stores support request contents in association with the tag identification information of the electronic tag, and tag identification information of the electronic tag that indicates the contents of the support request for the user carrying the electronic tag requested from the collaborators during disaster mode. a support request content storage unit that stores the information in association with the server user status storage unit, a server processing unit that searches and processes the support request content storage unit, and sets a specific location to disaster mode or a normal mode other than disaster mode. The mobile terminal is equipped with a server input unit that receives an instruction to perform the evacuation, and an evacuation situation status determination unit that determines the user's evacuation status in disaster mode. a mobile communication unit, a second mobile communication unit that communicates with the electronic tag, a mobile output unit that outputs information received by the first mobile communication unit, and a mobile terminal location information acquisition unit that acquires its own current location information. and a mobile operating unit that accepts operations from a cooperator. In the above, the information regarding the electronic tag stored in the terminal tag information storage section includes identification information of the electronic tag, and the user state determination section stores the tag identification information received by the second terminal communication section from the tag communication section into the terminal. The first terminal communication unit determines the status of the user of the electronic tag that sent the received tag identification information by comparing it with the tag identification information stored in the tag information storage unit. When it is determined that there has been a change in the status, the server communication unit stores the user status determined by the user status determination unit, the tag identification information of the electronic tag used for the determination, and the user's status stored in the terminal identification information storage unit. The server communication unit transmits the terminal identification information, and in the information aggregation server, the server communication unit receives the user status, the tag identification information of the electronic tag, and the terminal identification information from the transmitting/receiving terminal, and the server user status storage unit stores the user's status received from the transmitting/receiving terminal in association with the tag identification information of the electronic tag, and after the server input unit receives an instruction to set a specific location in disaster mode, the second mobile communication unit uses When receiving tag identification information from the tag communication section of an electronic tag carried by a person, the first mobile communication section transmits the tag identification information received by the second mobile communication section and the location information acquired by the mobile terminal location information acquisition section. The server communication unit receives the tag identification information and position information of the electronic tag from the first mobile communication unit, and the server processing unit transmits the information of the user status stored in the server user status storage unit. The server communication section searches for the user's status corresponding to the tag identification information received, and the evacuation situation status determination section searches for the user's status corresponding to the tag identification information received by the server communication section. If it is determined that the user has not completed evacuation based on the location to set the disaster mode indicated in the instruction received by The server communication unit searches for support request content corresponding to the tag identification information received by the server communication unit, and the server communication unit transmits the support request content searched by the server processing unit to the first mobile communication unit, and the first mobile communication unit An information processing system is provided in which the content of the support request is received from the server communication unit, and the mobile output unit outputs the content of the support request received by the first mobile communication unit.
According to this, when the supporter's mobile terminal and the support requester's electronic tag approach each other and become able to communicate, the mobile terminal transmits the identification information of the electronic tag to the information aggregation server, and the support requester's status is determined. If the evacuation is incomplete, by receiving a reply with the support details from the support requester, you will be able to notice that there are people nearby who are requesting support when evacuating from the disaster area, and you will be able to know the details of the support requested. It is possible to provide an information processing system that provides information about

Further, when the mobile operation unit receives an operation to cooperate with the content of the support request output by the mobile output unit, the first mobile communication unit transmits the cooperation to the server communication unit, and the server processing unit , when the server communication unit receives a request for cooperation from the first terminal communication unit, the server user status storage unit changes the status of the user corresponding to the tag identification information received by the server communication unit to a supporting status. It may also be characterized by
According to this, the effectiveness of evacuation can be grasped by having the supporter who has recognized the content of the support request send a request to cooperate, and by setting the support requester's status to the supporting state.

Furthermore, when the user's status stored in the server user status storage unit is in the supporting status, the server communication unit transmits the content of the support request for the user stored in the support request content storage unit to the first mobile communication unit. The feature may be that the information is not transmitted.
According to this, by not sending information about the content of support even if there is a person nearby who is in the support requester's status, the supporter can become aware of the person who is really requesting support. Can be done.

Furthermore, the information aggregation server includes a transmitting/receiving terminal information storage unit that stores terminal identification information of the transmitting/receiving terminals and related contacts in association with each other, and transmitting information to the transmitting/receiving terminals and related contacts stored in the transmitting/receiving terminal information storage unit. The first terminal communication unit further includes an information communication unit configured to notify the server communication unit of the terminal when there is a change in the tag identification information of the electronic tag related to itself stored in the terminal tag information storage unit in the transmitting/receiving terminal. The tag information storage unit transmits the tag identification information of the related electronic tag that has been changed and the terminal identification information stored in the terminal identification information storage unit. When the server communication unit receives the tag identification information and terminal identification information of the related electronic tag that have been changed from the first terminal communication unit, the transmitting/receiving terminal information storage unit further stores the received related electronic tag identification information and terminal identification information. The tag identification information of the tag and the terminal identification information are associated and stored in the transmitting/receiving terminal information storage unit, and the information communication unit associates the user status stored in the server user status storage unit with the user status. The server processing unit may transmit the information to the contact information retrieved from the transmitting/receiving terminal information storage unit based on the tag identification information stored in the server user status storage unit.
According to this, by transmitting the user's status related to the electronic tag to contacts such as family members registered in advance, the contacts can obtain important information about the user.

Furthermore, the electronic tag further includes a tag operation section for causing the tag communication section to transmit a support request, and when the tag operation section accepts the operation, the tag communication section sends a support request to the second mobile communication section. The feature may also be to send a message.
According to this, by providing the support requester's electronic tag with an operation unit that transmits a request for support, the support requester can request support himself/herself.

In order to solve the above problems, we have developed an electronic tag that is carried by a user, a mobile terminal that is carried by a different user and communicates with the electronic tag, and a mobile terminal that is fixedly installed at a location and is A transmitting/receiving terminal that communicates with the tag and determines the status of the user carrying the electronic tag, and an electronic tag that communicates with the transmitting/receiving terminal and the mobile terminal to receive instructions to set a specific location in disaster mode and to request it when in disaster mode. An information processing method for an information processing system comprising: an information aggregation server that stores support details for a user carrying an electronic tag; When the information aggregation server transmits the status of the user carrying the electronic tag to the information aggregation server, and the information aggregation server stores the status of the user carrying the electronic tag in association with the sending/receiving terminal, the information aggregation server If the mobile terminal receives the tag identification information of the electronic tag after receiving the instruction to put the device into disaster mode, the mobile terminal transmits the received tag identification information of the electronic tag to the information aggregation server, and the information aggregation server Based on the tag identification information of the electronic tag, if it is determined that the status of the user associated with the electronic tag is in an incomplete evacuation state, a support request for the user associated with the electronic tag is sent to the mobile terminal, and the The terminal is provided with an information processing method for outputting the contents of a support request to a user related to an electronic tag received from an information aggregation server.
According to this, when the supporter's mobile terminal and the support requester's electronic tag approach each other and become able to communicate, the mobile terminal sends the identification information of the electronic tag to the information aggregation server, and the support requester's status is determined to be evacuated. If the status is incomplete, by receiving a reply with the support details from the support requester, you can be aware that there are people nearby who are requesting support when evacuating from the disaster area, and you can be informed about the details of the support requested. It is possible to provide an information processing method that provides information on the following information.

Advantageous Effects of Invention According to the present invention, an information processing system and an information processing method can detect the presence of a person requesting support in the vicinity when evacuating in a disaster-affected area, and further provide information about the requested support content. can be provided.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing an overview of the system configuration of a remote area emergency alert providing system according to an embodiment of the present invention. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing a system configuration of a remote emergency early warning providing system (information processing system) according to a first embodiment of the present invention. 1 is a diagram showing the configuration of a transmitting/receiving terminal and an electronic tag in a remote area emergency early warning providing system according to a first embodiment of the present invention. It is a diagram showing the configuration of an information aggregation server in the remote area emergency early warning providing system of the first embodiment according to the present invention. 1 is a diagram showing the hardware configuration of a transmitting/receiving terminal in a remote area emergency early warning providing system according to a first embodiment of the present invention. It is a diagram showing the hardware configuration of an information aggregation server in the remote area emergency early warning providing system of the first embodiment according to the present invention. It is a flowchart (part 1) which shows the process of the remote area emergency early warning provision system of 1st embodiment based on this invention. It is a flowchart (part 2) which shows the process of the remote area emergency early warning provision system of 1st embodiment based on this invention. FIG. 2 is a diagram showing a table included in a storage unit of a transmitting/receiving terminal in the remote area emergency early warning providing system according to the first embodiment of the present invention. It is a figure (part 1) which shows the table contained in the memory|storage part of the information aggregation server in the remote area emergency early warning provision system of 1st embodiment based on this invention. It is a figure (Part 2) which shows the table contained in the memory|storage part of the information aggregation server in the remote area emergency early warning provision system of 1st embodiment based on this invention. FIG. 2 is a diagram showing an example of an emergency alert email and a safety confirmation message included in the storage unit of the information aggregation server in the remote area emergency alert providing system of the first embodiment of the present invention. It is a figure which shows the structure of the mobile terminal and electronic tag in the remote area emergency early warning provision system of 2nd embodiment based on this invention. It is a figure showing the system configuration of a remote area emergency early warning provision system (information processing system) of a second embodiment concerning the present invention. It is a flowchart (part 1) which shows the process of the remote area emergency early warning provision system of 2nd embodiment based on this invention. It is a flowchart (part 2) which shows the process of the remote area emergency early warning provision system of 2nd embodiment based on this invention. It is a figure which shows the example of an output display of the mobile terminal in the remote area emergency early warning provision system of 2nd embodiment based on this invention.

<Main components of the system>
First, an overview and main components of the system of the present invention shown in FIG. 1 will be explained. The remote area emergency warning providing system 100 includes an electronic tag 10, a transmitting/receiving terminal 20, and an information aggregation server 30.

The electronic tag 10 is a tag that transmits radio waves, such as a BLE tag (BLE: Bluetooth (registered trademark) Low Energy) or an RFID tag (RFID: Radio Frequency Identifier), and transmits radio waves within a range of several tens of meters. The presence of the tag can be notified to the transmitting/receiving terminal 20 and other devices having a receiving function. Specifically, the electronic tag 10 stores its own electronic tag ID internally, superimposes the electronic tag ID on the radio waves it transmits, and when the radio waves are received by the transmitting/receiving terminal 20 or other device having a receiving function. , it is possible to recognize that the electronic tag 10 having the electronic tag ID superimposed on the radio wave exists nearby (proximity information). It is assumed that the electronic tag 10 is carried by the user while going out or is attached to an item carried by the user. Note that in this specification, the electronic tag 10 being carried by the user includes the electronic tag 10 being attached to an object carried by the user. Items carried by a user include, for example, a bag, shoes, a hat, a cane, etc. that the user usually carries with him when he goes out.

The transmitting/receiving terminal 20 is placed at a user's home, evacuation center, etc., and mainly has the following functions.
(A) The transmitting/receiving terminal 20 has, for example, an LTE module therein, and has a function of receiving emergency news mail. The transmitting/receiving terminal 20 also has a function of receiving radio waves from the electronic tag 10. It also has a function of transmitting the electronic tag ID of the electronic tag 10 and the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 to the information aggregation server 30 when the electronic tag 10 approaches. In this specification, "Emergency News Mail" will be explained as an example, but the method is not limited to "email" and includes any means by which "Emergency News" information is provided.
(B) The transmitting/receiving terminal 20 has a function of transmitting the contents to the information aggregation server 30 upon receiving an emergency news email.
(c) When the sending/receiving terminal 20 receives the emergency alert email (text data), it converts the text data into audio data and outputs the audio from the built-in speaker. After that, it has the function of prompting the user to take evacuation action by emitting a sound or the like. Further, the sending/receiving terminal 20 can also display the arrival of an emergency alert email and its contents on the sending/receiving terminal 20.
(D) If the user performs an operation (button operation, etc.) indicating that the user has confirmed the audio or display of the transmitting/receiving terminal 20, the transmitting/receiving terminal 20 determines that the user has confirmed the contents of the emergency alert email. It has a function of transmitting this user operation information (that it has been transmitted) to the information aggregation server 30.
(E) When the sending/receiving terminal 20 receives the emergency alert email, it can switch the mode of the sending/receiving terminal 20 from the normal mode to the safety confirmation mode. When the transmitting/receiving terminal 20 detects the presence of the user's electronic tag 10 in the safety confirmation mode, the transmitting/receiving terminal 20 has a function of recognizing that the user is "before evacuation" and outputting a message urging the user to evacuate. .

The information aggregation server 30 mainly has the following functions.
(A) It has a function of collecting the user's location information by receiving from the transmitting/receiving terminal 20 the identification information of the electronic tag 10 and the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 that the transmitting/receiving terminal 20 has received. Specifically, the information aggregation server 30 manages the location information of the transmitting/receiving terminal 20 in association with the transmitting/receiving terminal ID of the transmitting/receiving terminal 20, and specifies the electronic tag ID of the electronic tag 10 owned by a specific user. The transmitting/receiving terminal 20 receives the electronic tag ID of the electronic tag 10 and the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 from the transmitting/receiving terminal 20, and based on the position information corresponding to the transmitting/receiving terminal ID of the transmitting/receiving terminal 20. , the user's location can be estimated to be near the location information of the transmitting/receiving terminal 20 and the user's location information can be collected.
(b) It has a function of setting the function of managing the status of electronic tags 10 in a specific area to "disaster mode." Specifically, in the disaster mode, the information aggregation server 30 uses the location information of the electronic tag 10 received from the transmitting/receiving terminal 20 or the mobile terminal 40 to determine the evacuation status of the user who owns the electronic tag 10 as follows. It has a function to manage status. (a) If the transmitting/receiving terminal 20 at home detects the electronic tag 10, it is assumed that the user is in a pre-evacuation situation (status). (b) If the transmitting/receiving terminal 20 at home no longer detects the user's electronic tag 10, or if the transmitting/receiving terminal installed at a location other than the home or around the evacuation center or the mobile terminal 40 owned by the supporter detects the electronic tag 10. If this is detected, it is assumed that the user is in an evacuating situation (status). (c) When the transmitting/receiving terminal 20 around the evacuation center or the mobile terminal of the supporter located around the evacuation center detects the user's electronic tag 10, the user returns to the evacuation center to confirm the evacuation completion status (status). Suppose that
(c) It has a function of setting the status management of the transmitting/receiving terminals 20 in a specific area to "disaster mode". If the transmitting/receiving terminal 20 is also installed near the user's home and evacuation center, it has the following status management function regarding the user's evacuation situation in the disaster mode. (a) If the transmitting/receiving terminal 20 at home detects the electronic tag 10, it is assumed that the user is in a pre-evacuation situation (status). (b) If the transmitter/receiver terminal 20 at home no longer detects the user's electronic tag 10, it is assumed that the user has started evacuation or is in the process of evacuation (status). (c) When the transmitting/receiving terminal 20 around the evacuation center detects the user's electronic tag 10, it is assumed that the user has completed evacuation to the evacuation center.
(d) It has a function of totalizing the confirmation status of whether each user has confirmed the emergency alert email using the sending/receiving terminal 20 and the evacuation status.
(e) Use in which the information received from the transmitting/receiving terminal 20 (contents of the emergency alert email, confirmation of the content of the emergency alert email by the user by voice, etc.) and the status of the evacuation situation described in (b) above are registered in advance. It has a function to notify contact information such as the person's family via the web or email.

<System operation when distributing emergency alert emails>
Next, the operation of the remote area emergency alert providing system 100 of the present invention will be explained using FIG. 1. First, when a disaster occurs or the possibility of its occurrence increases, the Japan Meteorological Agency distributes "Earthquake Early Warnings,""TsunamiWarnings," and "Special Meteorological Warnings." When distributing "disaster/evacuation information" (such as civil protection information distributed by J-Alert), an emergency alert email is sent from the carrier's base station CR to mobile phone users in the relevant area. It will be delivered. Then, the transmitting/receiving terminal 20 in the present invention receives the emergency alert email.

When the sending/receiving terminal 20 receives the emergency breaking news email, it sends the contents of the emergency breaking news email together with its own sending/receiving terminal ID to the information aggregation server 30 as a telegram. When the information aggregation server 30 receives the sending/receiving terminal ID and the content of the emergency breaking news email from the sending/receiving terminal 20, the information aggregation server 30 sends information to the area to which the emergency breaking news email was delivered based on the sending/receiving terminal ID or the contents of the emergency breaking news email. An instruction to set the installed transmitting/receiving terminal 20 to "safety confirmation mode" is transmitted to the transmitting/receiving terminal 20, and the transmitting/receiving terminal 20 sets itself to "safety confirmation mode" based on the received instruction. Good too. Further, as described above, upon receiving the emergency alert email, the transmitting/receiving terminal 20 can switch its own mode from the normal mode to the safety confirmation mode. Further, the emergency alert email received from the sending/receiving terminal 20 is notified by email to the contact information CN, such as the user's family, who has been registered in advance, and is posted on the Web. As a result, the contact CN, such as a family member who watches over the user, can quickly learn that an emergency alert email has been delivered in the user's area, even if they live in a remote location. Note that the email sent to the above-mentioned contact CN may include the URL of a Web site where the contents of the emergency alert email are posted together with or in place of the contents of the emergency alert email.

Further, the transmitting/receiving terminal 20 converts the text data of the received emergency alert email into voice, transmits the voice from the speaker, and makes a sound. Further, the sending/receiving terminal 20 can also display the arrival of an emergency alert email and its contents on the sending/receiving terminal 20. As a result, even users who do not own a mobile phone can reliably know that an emergency alert email has been delivered. After the transmitting/receiving terminal 20 rings, if the user performs an operation (button operation, etc.) indicating that the user has confirmed the audio or display output of the emergency alert email, the transmitting/receiving terminal 20 detects that the user has not performed the operation. This information (that it has been communicated) is sent to the information aggregation server 30 as a message. The information aggregation server 30 notifies contact information CN such as the user's family by e-mail of the status of the user's operation and also posts it on the Web. Thereby, the contact CN, such as a family member who watches over the user, can quickly know that the user has confirmed the emergency alert email.

By transmitting radio waves, the electronic tag 10 carried by the user can notify nearby transmitting/receiving terminals 20 that can receive the radio waves of its presence. The transmitting/receiving terminal 20 can manage the status (“at home” or “out of home”) information of a user carrying a specific electronic tag 10 detected to be present in the vicinity. Further, the transmitting/receiving terminal 20 can also output a message indicating an evacuation route, etc. in accordance with each electronic tag 10 whose presence is detected. By transmitting the status information of the electronic tag 10 whose presence is detected by the transmitting/receiving terminal 20 to the information aggregating server 30, the information aggregating server 30 can perform status management regarding the user's evacuation situation as described above.

The information aggregation server 30 notifies the user's evacuation situation status to contact information CN such as the user's family by e-mail and also posts it on the Web. For example, the contact information CN such as the user's family can use a map on the Web to confirm the user's location and movement history. The status of these evacuation situations is updated every time the information aggregation server 30 receives proximity information of the user to the electronic tag 10 from the transmitting/receiving terminal 20, and each time an email is sent to the contact information CN of the user's family, etc. It is preferable to be notified by a call or an app. In addition, if the transmitting/receiving terminal 20 is also installed on the route between the user's home and the evacuation center, the transmitting/receiving terminal 20 on the route also sends proximity information of the user's electronic tag 10 to the information aggregation server 30. will be sent. This makes it easier for the contact CN, such as a family member who watches over the user, to estimate the evacuation route of the user, and to check the evacuation situation, including which evacuation center the user is evacuating to. can be checked quickly and in detail.

Further, below, with reference to FIG. 1, an application example of the above-mentioned remote area emergency alert providing system will be described.
<Connection to call center>
The transmitting/receiving terminal 20 installed in the user's home is equipped with an emergency report button, a consultation button with a voice call function, etc., and the transmitting/receiving terminal 20 communicates with the call center CC via the information aggregation server 30 and alarm signals. The connection may be such that transmission and voice communication are possible. This allows the user to receive support from the call center CC in an emergency. The call center CC will call the user's home when the emergency button on the transmitting/receiving terminal 20 is pressed, when an abnormality in daily life is detected (a state in which there is no activity for a certain period of time), when a fire or gas leak sensor is activated, etc. Guards can be quickly dispatched to In addition, the call center CC can use the voice call function to receive health-related consultations from users at any time, and can monitor and support the users' lives from various aspects such as accidents, disasters, and health. Furthermore, in the event of a disaster, the call center CC can use the voice call function to provide support such as calling users to urge them to evacuate or confirming their safety.

<Connection to local government>
As shown in FIG. 1, by connecting the information aggregation server 30 and the local government LG, if the local government LG is provided with the user's location information, the local government LG can grasp the evacuation status of local residents, etc. becomes possible. Furthermore, it is also possible to coordinate the local government LG and the information aggregation server 30 and designate the status management of the electronic tags 10 and transmitting/receiving terminals 20 in a specific area to "disaster mode" at the discretion of the local government LG. As a result, the information aggregation server 30 manages the user's status of "before evacuation,""duringevacuation," and "evacuation completed" based on the proximity relationship between the electronic tag 10 and the transmitting/receiving terminal 20. Can be switched. Furthermore, when the transmitting/receiving terminal 20 set to the "safety confirmation mode" detects the presence of the user's electronic tag 10, it recognizes that the user is "before evacuation" and outputs a message urging the user to evacuate. It is possible to do so. In this case, the local government LG can also designate the evacuation site, and the transmitting/receiving terminal 20 installed around the evacuation site designated by the local government or the mobile terminal 40 located around the evacuation site can be used to communicate with the user. It is also possible to set the user's status to be "evacuation completed" only when the electronic tag 10 is detected.

<Outline of remote area emergency alert provision system>
The remote area emergency alert providing system 100 described above is as follows. The remote area emergency warning providing system 100 includes an electronic tag 10, a transmitting/receiving terminal 20, and an information aggregation server 30. The transmitting/receiving terminal 20 has a function of receiving the emergency alert email and the proximity information of the electronic tag 10, and has a function of being able to transmit the emergency alert email and the proximity information of the electronic tag 10 to the information aggregation server 30. The information aggregation server 30 has a function of transmitting an emergency alert email and proximity information of the electronic tag 10 to a contact CN registered in advance. In this way, by sending the emergency alert email and the proximity information of the electronic tag 10 to the contact CN registered in advance, the disaster prevention information transmitted in the disaster-stricken area where the user lives and the status of communication of the disaster prevention information to the user can be monitored. It is possible to provide a remote area emergency alert providing system 100 that provides the following to family members of users living in remote areas.

EMBODIMENT OF THE INVENTION Below, each embodiment based on this invention is described, referring drawings.
<First embodiment>
<Configuration of remote area emergency alert provision system>
With reference to FIGS. 2 to 12, the remote area emergency alert providing system 100 (information processing system 100) in this embodiment will be described. The remote area emergency alert providing system 100 is an information processing system that includes an electronic tag 10, a transmitting/receiving terminal 20, and an information aggregation server 30. The electronic tag 10 is a contactless tag such as a BLE tag or an RFID tag that transmits radio waves relatively nearby, and transmits radio waves several times per second within a range of several meters to around 100 meters (electronic tag communication area). Send. This radio wave includes an electronic tag ID unique to the electronic tag 10.

The transmitting/receiving terminal 20 receives radio waves when the transmitting/receiving terminal 20 enters an electronic tag communicable area, which is a distance range where the strength of the radio waves transmitted by the electronic tag 10 is strong enough to receive the radio waves. Therefore, if the transmitting/receiving terminal 20 continues to receive the electronic tag ID of the electronic tag 10, the electronic tag 10 exists within the communicable area, and the user carrying the electronic tag 10 is nearby. It can be determined that it exists (approach). Furthermore, if the transmitting/receiving terminal 20 changes from a state in which it continues to receive the electronic tag ID of the electronic tag 10 to a state in which it does not receive it, and if the state in which it does not receive it continues thereafter, the user is not nearby. First, it can be determined that the user has moved away from the transmitting/receiving terminal 20 (departing).

In addition, the transmitting/receiving terminal 20 is fixedly installed at a certain place (for example, a house or an evacuation site), and receives emergency alert mail sent by a base station CR of a carrier (line carrier, communication carrier, telephone company, etc.). . Emergency alert emails are mainly sent to local governments in cities, towns, and villages to areas where a disaster has occurred or where the possibility of such occurrence has increased (disaster area), but in reality, they are sent to mobile phones from each carrier's base station CR. It is transmitted by radio waves. Therefore, if the emergency alert email is not out of range at the time it is sent, it is sent to the transmitting/receiving terminals 20 in the communication area (emergency alert receiving area) covered by each base station CR.

Further, the transmitting/receiving terminal 20 communicates with the information aggregation server 30 via a network 50 such as the Internet. Since the transmitting/receiving terminal 20 is fixedly installed at the user's home or evacuation site, it communicates with the information aggregation server 30 via wired communication that allows stable communication. Of course, the present invention is not limited to this, and the information aggregation server 30 may communicate with the information aggregation server 30 via wireless communication depending on the situation of the place where it is installed. In this case, the transmitting/receiving terminal 20 may communicate via the base station CR of the mobile phone using radio waves of the mobile phone. Disconnection is frequently monitored between the transmitting/receiving terminal 20 and the information aggregation server 30 (for example, communication using UDP (User Datagram Protocol) several times per second), and communication is maintained between the two at all times. There is.

The information aggregation server 30 communicates with a plurality of transmitting/receiving terminals 20 via the network 50 to collect and aggregate the user's status. The information aggregation server 30 also sends e-mail and provides a web page to the terminal of the contact CN of the user of the electronic tag 10 associated with the transmitting/receiving terminal 20 to provide information regarding the user's status. In addition, the information aggregation server 30 allows access from terminals of local government LGs, and allows users to view the collected status of users from the terminals, grasp aggregated information regarding the status of users, and Permit to perform operations such as setting disaster mode for a location.

<Configuration of sending/receiving terminal and electronic tag>
With reference to FIG. 3, the components of the electronic tag 10 and the transmitting/receiving terminal 20 will be described. The electronic tag 10 includes a tag communication section 11 that communicates with the transmitting/receiving terminal 20, a tag identification information storage section 12 that stores the own electronic tag ID, and a tag information storage section 12 that stores the user's own electronic tag ID. It includes a tag operation section 15 for causing the tag communication section 11 to transmit. The tag identification information storage unit 12 is a nonvolatile memory that stores an electronic tag ID unique to the electronic tag 10. The tag operation section 15 will be described later. Note that the user of the electronic tag 10 in the embodiment is assumed to carry at least one electronic tag 10 per user. Further, the user of the transmitting/receiving terminal 20 in the embodiment refers to the user who carries the electronic tag 10 associated with the transmitting/receiving terminal 20, and if there are multiple users, the user The collective is expressed as the users of the transmitting/receiving terminals 20.

The tag communication section 11 communicates with the second terminal communication section 212 of the transmitting/receiving terminal 20 . The tag communication unit 11 and the second terminal communication unit 212 communicate in accordance with communication standards for short-range wireless communication such as BLE and RFID. For example, in BLE, there are two modes, broadcast and connection, and either mode may be used. In broadcast mode, the tag communication section 11 becomes a broadcaster that transmits data, and the second terminal communication section 212 becomes an observer. When the tag communication unit 11 transmits an advertisement packet, the second terminal communication unit 212 receives it, thereby transmitting the electronic tag ID of the electronic tag 10 from the electronic tag 10 to the transmitting/receiving terminal 20.

In connection mode, the device that starts the connection is called the master, and the device that accepts the master's connection start request and thereafter sends and receives data at the master's timing is called the slave. Since the data itself can be communicated bidirectionally, the tag communication section 11 and the second terminal communication section 212 can be either one as long as they are paired in advance. Note that when it is assumed that the electronic tag 10 communicates with a large number of transmitting/receiving terminals 20, the broadcast mode is preferable. Further, in the case of an RFID tag, for example, an active tag that has a built-in battery and emits radio waves using its own power during communication is preferable. The communication between the tag communication unit 11 and the second terminal communication unit 212 is not limited to the above-mentioned communication standards, but may be any communication that satisfies the purpose of determining the presence of the electronic tag 10 near the transmitting/receiving terminal 20. good. The concept of neighborhood can change depending on purpose and era.

The transmitting/receiving terminal 20 includes a terminal communication section 21 for communicating with other devices, a terminal storage section 22 for storing various information, and a terminal processing section 23 for controlling the entire transmitting/receiving terminal 20 and performing various processes. , a terminal output section 24 for visually and/or aurally transmitting emergency alert information, etc. to the user, a terminal operation section 25 for accepting operations from the user, and a recording section for recording surrounding sounds for a predetermined period of time. 26.

The terminal communication unit 21 uses communication technology such as Bluetooth (registered trademark), LAN (Local Area Network) card, LTE, etc. for transmitting and receiving data and information to and from the electronic tag 10, the information aggregation server 30, and the base station CR. It is a communication device that performs The terminal communication unit 21 includes a first terminal communication unit 211 that communicates with the information aggregation server 30, a second terminal communication unit 212 that communicates with the electronic tag 10, and an emergency alert sent by broadcast from the carrier's base station CR. and a third terminal communication unit 213 that receives emails. The second terminal communication section 212 communicates with the tag communication section 11 as described above.

The first terminal communication unit 211 is preferably a network interface connected to the Internet through wired communication, which is a communication line such as an electric wire or an optical fiber. Communication lines include public switched telephone networks, cable television, wired radio broadcasts, and leased lines. The first terminal communication unit 211 has a network interface conforming to the communication standard depending on the communication standard flowing within the communication line. The third terminal communication unit 213 receives radio waves transmitted from the carrier's base station CR and used by the mobile phone. In recent years, protocols compliant with the 4th generation mobile communication system (4G) and LTE have become mainstream, but radio waves compliant with the 5th generation mobile communication system (5G) may also be used, and protocols are not limited to these known communication methods. Any communication that satisfies the purpose of transmitting emergency alert information to a mobile phone using wireless communication is sufficient.

The terminal storage unit 22 includes a terminal identification information storage unit 221 that stores the sending/receiving terminal ID of the sending/receiving terminal 20, and a terminal tag information storage unit 222 that stores information regarding the electronic tag 10 associated with the sending/receiving terminal 20. It also includes a terminal user status storage section 223 that stores the status of the user. The terminal identification information storage unit 221 is a nonvolatile memory that stores a transmitting/receiving terminal ID unique to the transmitting/receiving terminal 20. The terminal tag information storage unit 222 stores the electronic tag ID of the electronic tag 10 associated with the transmitting/receiving terminal 20. When the transmitting/receiving terminal 20 is installed in a general residence, the electronic tag 10 associated with the transmitting/receiving terminal 20 is possessed and carried by the person residing in the residence. Therefore, the transmitting/receiving terminal 20 installed in a general house is associated with the electronic tag 10 carried by a person living in the house. Note that if there are multiple people living in the house, the electronic tag IDs of the electronic tags 10 carried by the multiple people are stored in association with the respective transmitting/receiving terminals 20. It is preferable that the terminal tag information storage unit 222 is a nonvolatile memory that can be written on and changed in order to easily change and store the electronic tag ID of the related electronic tag 10. The terminal user status storage unit 223 will be described later.

The terminal processing unit 23 compares the electronic tag ID of the electronic tag 10 received from the electronic tag 10 with the electronic tag ID of the electronic tag 10 stored in the terminal tag information storage unit 222, and when the user is near the transmitting/receiving terminal. A user status determination unit 231 that determines the tag user status of whether the user is present or absent, a terminal user status of whether the user is at home or out, and a terminal search unit 232 that searches for data and information in the terminal storage unit 22. Be prepared. Details of the user state determination section 231 will be described later.

Here, an example of the hardware configuration of the transmitting/receiving terminal 20 will be described with reference to FIG. 5. In the transmitting/receiving terminal 20, similar to a so-called personal computer, the terminal processing unit 23 is composed of a CPU (Central Processing Unit) which is an arithmetic unit, and the terminal storage unit 22 is composed of a ROM (Read Only Memory) and a RAM (Random The terminal communication section 21 is composed of a network interface for performing various communications. Further, in the transmitting/receiving terminal 20, similar to a so-called smartphone, the terminal output unit 24 is composed of a display panel and a speaker that output information visually or audibly, and the terminal operating unit 25 is used as an input device to the transmitting/receiving terminal 20. It consists of buttons and a touch panel. The recording unit 26 typically collects surrounding sounds and fixes them in a memory or the like. The transmitting/receiving terminals 20 are connected to each other via a transmission line 20Bus such as an internal bus.

The functions of the terminal processing unit 23 are realized by a calculation unit (CPU), and the terminal processing unit 23 controls the transmitting/receiving terminal 20 in an integrated manner. The terminal processing unit 23 has an internal memory for storing control programs such as an OS (Operating System), programs specifying various processing procedures, required data, etc., and performs processing based on these stored programs. Performs various information processing. The OS may be an OS specific to the transmitting/receiving terminal 20, or may be the same as a general-purpose OS running on a personal computer or the like.

The terminal storage unit 22 has its functions realized by a memory and a hard disk, and stores various databases, tables, files, and the like. The terminal storage unit 22 records a program that cooperates with the OS to give commands to the terminal processing unit 23 to perform various processes. For example, all or any part of the processing functions of the transmitting/receiving terminal 20 may be realized by a CPU and a program interpreted and executed by the CPU, or may be realized by hardware using wired logic. It's okay. Note that the program may be recorded on a non-temporary computer-readable recording medium containing programmed instructions for causing the CPU to execute the processing described in this embodiment, and may be recorded on the transmitting/receiving terminal 20 as necessary. be taken in. The recording medium includes any "portable physical medium" such as a USB memory. Therefore, a recording medium storing a program for executing the processing or processing method described in this specification also constitutes the present invention. This program is executed by being loaded into the RAM, and constitutes the terminal processing section 23 in cooperation with the CPU.

Further, the program may be stored in a program server connected to the transmitting/receiving terminal 20 via an arbitrary network, and all or part of the program may be downloaded to the transmitting/receiving terminal 20 as necessary. be. Furthermore, a "program" is a data processing method written in any language or writing method, and does not matter in the form of source code or binary code. Note that a "program" is not necessarily limited to a unitary structure, but may be distributed as multiple modules or libraries, or may work together with separate programs such as an OS to achieve its functions. Including things. Note that well-known configurations and procedures can be used for the specific configuration and reading procedure for reading the recording medium in each of the above-mentioned devices, and the installation procedure after reading.

The terminal output section 24 and the terminal operation section 25 are controlled by the terminal processing section 23 via an input/output interface. The terminal processing section 23 acquires data etc. from the terminal operation section 25 and outputs the generated data etc. to the terminal output section 24. Preferably, the terminal output unit 24 includes a display panel that visually displays information such as emergency alert information in text, and a speaker that converts the emergency alert information into audio and audibly conveys the information. It is preferable that the terminal operation unit 25 includes an independent button for operating the notification that the emergency alert information has been received and is preferably provided with a touch panel for flexible operation.

Also, with reference to FIG. 9, examples of tables of the terminal identification information storage section 221, terminal tag information storage section 222, and terminal user status storage section 223 in the terminal storage section 22 will be explained. The table of the terminal identification information storage unit 221 has, for example, a column of transmitting/receiving terminal ID and related electronic tag ID corresponding to the transmitting/receiving terminal ID. In this example, the transmitting/receiving terminal 20 having the transmitting/receiving terminal ID TM0000001 is associated with the electronic tag 10 having related electronic tag IDs TG00000001 and TG00000002. This means that a transmitting/receiving terminal 20 whose transmitting/receiving terminal ID is TM0000001 and an electronic tag 10 whose electronic tag ID is TG00000001 and TG00000002 are, for example, a transmitting/receiving terminal 20 installed in a house and an electronic tag 10 owned by a person living in that house. It shows that it is related to.

The table of the terminal tag information storage unit 222 has, for example, a column of the date and time when the approach of the electronic tag ID was detected. In this example, the electronic tag 10 with the electronic tag ID TG00000001 indicates that it was in the vicinity of the transmitting/receiving terminal 20 as of 2019/04/01/17:00:00, and has the electronic tag ID TG00000002. This indicates that the electronic tag 10 had left the vicinity of the transmitting/receiving terminal 20 as of 2019/04/01/17:00:04. Based on this information, the user status determination unit 231 determines the user's home status. The table in the terminal tag information storage section 222 is searched by the terminal search section 232.

The table of the terminal user status storage unit 223 has, for example, the status of the user corresponding to the transmitting/receiving terminal 20. The user status determination unit 231 determines whether the user carrying the electronic tag 10 is at home or out of the house based on whether the user is approaching or leaving the related transmitting/receiving terminal 20. By storing this judgment information, the user's condition is managed. In addition, when a plurality of electronic tags 10 are associated with one transmitting/receiving terminal 20, the user state determining section 231 determines whether all electronic tags 10 are detached, whether the electronic tags 10 are out of the house, at least one When two electronic tags 10 are close together, it is determined that the user is at home, and the terminal user status storage unit 223 stores this determination information, thereby managing the terminal user status. In this example, the user of the electronic tag 10 with the electronic tag ID TG00000001 is approaching the transmitting/receiving terminal 20 TM0000001, and the user of the electronic tag 10 having the electronic tag ID TG00000002 is approaching the transmitting/receiving terminal 20. Since this indicates that the user is detached from the terminal 20 and at least one electronic tag 10 is approaching the transmitting/receiving terminal 20, it is determined that the user of the transmitting/receiving terminal 20 is at home. ing. In this way, when the terminal user status storage unit 223 stores the user status determined by the user status determination unit 231, the terminal output unit 24 can display the user status even after a predetermined period of time has passed after receiving the emergency alert email. When the determination unit 231 determines that the user is at home, it becomes possible to continue outputting information such as evacuation instructions.

<Configuration of information aggregation server>
The components of the information aggregation server 30 will be explained with reference to FIG. 4. The information aggregation server 30 includes an information aggregation server communication section 31 for communicating with other devices, a server storage section 32 for storing various information, and overall control of the information aggregation server 30 and various processes. It includes a server processing section 33, a server output section 34 that outputs the contents of the server storage section 32 and information derived based on the contents, and a server input section 35 that receives input to the information aggregation server 30.

The server storage unit 32 includes a transmission/reception terminal information storage unit 321 that stores information regarding the transmission/reception terminal 20 , a server user status storage unit 322 that stores the user status received from the transmission/reception terminal 20 , and a server user status storage unit 322 that stores information about the user of the electronic tag 10 . a server tag information storage unit 323 that stores location information related to the tag; a support request content storage unit 324 that stores information requesting assistance from the user of the electronic tag 10 in a disaster mode, etc.; and an emergency bulletin content storage section 325 that stores information on emergency bulletins received from.

The transmitting/receiving terminal information storage unit 321 stores information regarding all the transmitting/receiving terminals 20 managed by the remote area emergency warning providing system 100, that is, the contact information CN such as the installation location and the family of the user who carries the related electronic tag 10. I remember. The server user status storage unit 322 stores the status of the user of the electronic tag 10 determined by the transmitting/receiving terminal 20 and transmitted to the information aggregation server 30. In this way, the information aggregation server 30 collects the status of the user of the electronic tag 10 related to the transmitting/receiving terminal 20 from all the transmitting/receiving terminals 20 and manages this, thereby making it possible to use the remote area emergency alert providing system 100. This makes it possible to centrally manage the status of users and provide appropriate information to those who need it in real time. The server tag information storage unit 323 stores the same information as the terminal tag information storage unit 222 across all the electronic tags 10 managed by the remote emergency alert providing system 100. In this way, the information aggregation server 30 collects and manages information related to all the electronic tags 10, thereby centrally managing the status of users using the remote area emergency alert providing system 100, and providing real-time information. This makes it possible to provide appropriate information to those who need it.

The support request content storage unit 324 stores the content of requesting support for the user of the electronic tag 10 from people (cooperators or supporters) who are around the user during disaster mode, etc. The information is stored mainly when a family member of the user of the electronic tag 10 requests registration at the time (for example, when the user is registered as a user in the remote emergency alert providing system 100). This allows people in the vicinity to provide appropriate support to users (evacuees) who request assistance when evacuating. The emergency news content storage unit 325 stores information on emergency news received from all the transmitting/receiving terminals 20 managed by the remote emergency news providing system 100. In this way, the remote area emergency alert provision system 100 aggregates the information of emergency alerts transmitted at the locations where the managed transmitting/receiving terminals 20 are installed, thereby providing support to users of the remote area emergency alert providing system 100 and their families. Appropriate emergency alert information can be provided to other parties.

The information aggregation server communication section 31 sends information to the server communication section 311 that communicates with the first terminal communication section 211 of the transmitting/receiving terminal 20 and to the contact CN associated with the transmitting/receiving terminal 20 stored in the transmitting/receiving terminal information storage section 321. and an information communication section 312 for transmitting information. The server communication unit 311 and the information communication unit 312 have the same functions and configurations as the first terminal communication unit 211 described above in terms of communication functions. The information communication unit 312 sends the user's status and location information stored in the server user status storage unit 322 and the server tag information storage unit 323 to the contact information CN such as the family of the user who uses the transmitting/receiving terminal 20. Send evacuation status, etc.

The server processing unit 33 controls the entire information aggregation server 30 , and also carries the electronic tag 10 and a server search unit 332 that searches a storage unit in the server storage unit 32 , such as the transmitting/receiving terminal information storage unit 321 . and an evacuation situation status determination unit 333 that determines the evacuation status status of the user. The server output unit 34 outputs the contents of the transmitting/receiving terminal information storage unit 321, information derived based on the contents, the user status stored in the server user status storage unit 322, and management information of the information aggregation server 30. do. The contents of the transmitting/receiving terminal information storage section 321 are, for example, when an emergency breaking news email is sent or the disaster mode is set, and the user operates a button on the transmitting/receiving terminal 20 to store the contents of the emergency state. This includes the presence or absence of a message indicating that the information has been communicated. The information derived based on the contents of the transmitting/receiving terminal information storage unit 321 includes, for example, calculating the percentage of people who have not confirmed that the message was transmitted as a statistical value. The server input unit 35 accepts operations by the administrator of the information aggregation server 30 to manage the server. Further, as will be described later, the server input unit 35 receives an instruction from a person in charge of the local government LG, etc. for the information aggregation server 30 to set the transmitting/receiving terminal 20 to the disaster mode or a normal mode other than the disaster mode (normal setting). accept.

The evacuation status status determination unit 333 determines the home or out status of the user of the transmitting/receiving terminal 20, which the server user status storing unit 322 receives from the transmitting/receiving terminal 20 and stores, and the server tag information storing unit 323 in the disaster mode. The status regarding the evacuation situation of the user carrying the electronic tag 10 is determined from the position information of the electronic tag 10 stored in the electronic tag 10 . Note that the user of the transmitting/receiving terminal 20 herein refers to a set of the plurality of users when a plurality of electronic tags 10 are associated with the transmitting/receiving terminal 20 and each of them is carried by a different user. Specifically, if the user of the transmitting/receiving terminal 20 is stored as "at home" in the server user state storage unit 322, it is determined that the user of the transmitting/receiving terminal 20 is "before evacuation". (if at least one of them) has not yet evacuated. In the server user state storage unit 322, the user of the transmission/reception terminal 20 is stored as “going out”, and in the server tag information storage unit 323, the position information of the electronic tag 10 is in the vicinity of the transmission/reception terminal 20 located around an evacuation center, or If the mobile terminal 40 of the supporter is located near the evacuation center, "evacuation is complete", and the server user status storage unit 322 stores that the user of the transmitting/receiving terminal 20 is "going out", and the server tag information storage unit 323, if the location information of the electronic tag 10 is not near the transmitting/receiving terminal 20 located around the evacuation center and is not near the supporter's mobile terminal 40 located around the evacuation center, it is determined that the electronic tag 10 is "evacuating". . The determination result is stored in the server user status storage section 322 and the server tag information storage section 323. Note that when the transmitting/receiving terminal 20 is set to the safety confirmation mode, the evacuation situation status determined and stored by the transmitting/receiving terminal 20 is transmitted to the server communication section 311 of the information aggregation server 30, and and may be stored in the server tag information storage section 323.

Here, an example of the hardware configuration of the information aggregation server 30 will be described with reference to FIG. 6. The remote area emergency alert providing system 100 is, for example, a server computer, and is accessed from a plurality of transmitting/receiving terminals 20, contact CN terminals, and local government LG terminals to realize various functions. The various functions include the need to receive emergency alert emails sent to the sending/receiving terminal 20, aggregate the status of users using the sending/receiving terminal 20 and distribute it to related people, and receive emergency alert emails. This function detects transmitting/receiving terminals 20 that have not yet received the message, and transmits emergency alert information to such transmitting/receiving terminals 20.

The server processing unit 33 is composed of a CPU which is a calculation device, the server storage unit 32 is composed of a ROM and RAM which are memories, a hard disk, and an external storage device, and the information aggregation server communication unit 31 is configured to perform various communications. Consists of network interfaces. Further, the server output section 34 is usually composed of a display device such as a display, and the server input section 35 is composed of a keyboard, a mouse, etc. as an input device to the information aggregation server 30. The information aggregation servers 30 are connected to each other via a transmission line 30Bus such as an internal bus or an external bus.

The functions of the server processing unit 33 are realized by a calculation unit (CPU), and the server processing unit 33 controls the information aggregation server 30 in an integrated manner. The server processing unit 33 has an internal memory for storing control programs such as an OS, programs specifying various processing procedures, required data, etc., and performs various information processing based on these stored programs. Execute. The OS may be a known general-purpose OS for operating a server computer.

The server storage unit 32 has its functions realized by memory and a hard disk, and stores various databases, tables, files, and the like. The server storage unit 32 records a program for providing commands to the server processing unit 33 to perform various processes in cooperation with the OS. Note that the program may be recorded on a non-temporary computer-readable recording medium containing programmed instructions for causing a CPU to execute the processing described in this embodiment, and may be recorded on an information aggregation server as necessary. Incorporated into 30. This program is executed by being loaded into the RAM, and constitutes the server processing section 33 in cooperation with the CPU.

The server output section 34 and the server input section 35 are controlled by the server processing section 33 via an input/output interface. The server processing unit 33 acquires data etc. from the server input unit 35 and outputs the generated data etc. to the server output unit 34. The server output unit 34 may output the information visually to a display device or the like, but may also include a speaker or the like to notify the server administrator audibly. The server input unit 35 may be one commonly used in server computers. The server output unit 34 and the server input unit 35 may be devices that are directly locally connected to the server, or may be devices that are remotely connected via the network 50.

The information aggregation server communication section 31 receives data etc. from the transmitting/receiving terminal 20 etc. via the network 50 and sends it to the server processing section 33, and transmits the data etc. generated by the server processing section 33 to the transmitting/receiving terminal 20 via the network 50. Send to etc. The information aggregation server communication department 31
It is a network interface for connecting with the transmitting/receiving terminal 20 via the network 50, and more specifically, it is, for example, a LAN card or a communication device for line connection.

10 and 11, in the information aggregation server 30, the transmitting/receiving terminal information storage section 321, the server user status storage section 322, the server tag information storage section 323, the support request content storage section 324, and An example of a table in the emergency alert content storage section 325 will be explained. The table in the transmitting/receiving terminal information storage unit 321 includes, for example, a transmitting/receiving terminal ID, a location indicating the location where the transmitting/receiving terminal 20 having the transmitting/receiving terminal ID is installed, an associated electronic tag ID related to this transmitting/receiving terminal 20, and this transmitting/receiving terminal 20. Contact information (email address, phone number, etc.) for family members and others related to the user who uses the service, emergency alert confirmation indicating whether or not the user has confirmed the emergency alert email, and the date and time when the user operated to check the emergency alert email. It has a column indicating the last operation date and time.

In this example, three transmitting/receiving terminals 20 having transmitting/receiving terminal IDs TM0000001, TM0000002, and TM0000003 are registered in the table of the transmitting/receiving terminal information storage unit 321. The transmitting/receiving terminal 20 of TM0000001 is installed in XXX city, XXX town, and there are associated electronic tags 10 having associated electronic tag IDs of TG00000001 and TG00000002. The contact CN related to this transmitting/receiving terminal 20 has ooo.xxx@yyy.jp registered as an email address. In the emergency alert confirmation column, after receiving an emergency alert email on the transmitting/receiving terminal 20 or entering disaster mode, the user confirms the emergency alert email and operates the terminal operation section 25, and confirms that the message has been transmitted. If the information aggregation server 30 receives the information, it will be recorded from "absent" to "present", so that the transmitting/receiving terminal 20 of TM0000002 will not know that such a confirmation operation has been performed. This shows that no such confirmation operation has been performed.

The table of the server user status storage unit 322 has, for example, columns for the transmitting/receiving terminal ID, the status of the user using the transmitting/receiving terminal 20, and the evacuation situation status. In this example, the users of the transmitting/receiving terminal 20 of TM0000001 (at least one of them in the case of multiple users) are still at home and have not yet evacuated, that is, have not yet started evacuating.

The table in the server tag information storage unit 323 includes, for example, the electronic tag ID, the name of the user who uses the electronic tag 10 with the electronic tag ID, the position information of the electronic tag 10, and the transmitting/receiving terminal 20 ( The user's status (approach/leave information) with respect to the transmitting/receiving terminal installed in the user's home, the user's evacuation situation status, support flag, user's evacuation site ID, and location information of the electronic tag ID. It has a column for the date and time of detection. In this example, the server tag information storage section 323 stores electronic tags 10 related to all the transmitting/receiving terminals 20 stored in the transmitting/receiving terminal information storing section 321.

The table of the support request content storage unit 324 includes, for example, an electronic tag ID and a support request content column indicating the content that the user who possesses and uses the electronic tag ID desires to be supported. In this example, the user who carries the electronic tag 10 of TG00000001 requests assistance such as "I have a disability and would like help going up and down the stairs." is stored. As a result, when a supporter carrying a mobile terminal 40 comes near a user (evacuee) carrying the electronic tag 10 (e.g. within the range where the radio waves of the electronic tag ID can be received), the supporter can use the electronic tag 10. The supporter's mobile terminal 40 can receive the content that the person wants to support, making it easier for the supporter to support the evacuee. Furthermore, the table in the support request content storage section 324 may include the appearance and characteristics of the user who possesses and uses the electronic tag ID.

As shown in FIG. 11, the table of the emergency bulletin content storage unit 325 has columns for transmitting/receiving terminals 20 and information on emergency bulletins received by the transmitting/receiving terminals 20. In the table of the emergency bulletin content storage unit 325, for example, the transmitting/receiving terminals 20 of TM0000001 and TM0000003 store received emergency bulletins as shown in the figure, but the transmitting/receiving terminal 20 of TM0000002 stores the received emergency bulletins as shown in the diagram. Even though we are in the same area (○○ city, ○○ town), I do not remember the emergency alert information. That is, this indicates that the transmitting/receiving terminal 20 of TM0000002 has not received the emergency alert email that it needs to receive for some reason. Further, the emergency bulletin information stored in the received emergency bulletin usually includes the area targeted by the emergency bulletin email. The emergency bulletin content storage unit 325 uses address information corresponding to the stored emergency bulletin information to hold the stored emergency bulletin information including address information for externally referencing the stored emergency bulletin information. Address information for external reference is, for example, a URL for posting on the Web.

<Control flow of remote area emergency alert provision system>
With reference to FIG. 7, the control flow of the remote area emergency alert providing system 100 in this embodiment will be explained. Note that S in the figure means a step. This figure shows the control flow in normal times (when no emergency alert email is sent, when the disaster mode is not set). In S100, the contact CN of the user's family, etc., sends the contact information such as their own e-mail address that corresponds to the sending/receiving terminal 20 used by the user's family, etc. from the contact CN's terminal to the information aggregation server 30. Set. Specifically, when the server processing unit 33 of the information aggregation server 30 receives the transmitting/receiving terminal ID and contact information of the transmitting/receiving terminal 20 from the terminal of the contact CN via the information aggregating server communication unit 31, the server processing unit 33 of the information aggregating server 30 stores the transmitting/receiving terminal information storage unit. The contact information is stored in the contact information column corresponding to the corresponding transmitting/receiving terminal ID in 321. Of course, the contact CN may request the administrator of the remote emergency alert providing system 100 to register the contact.

The electronic tag 10 periodically transmits radio waves containing its own electronic tag ID in S102. The radio waves of the electronic tag 10 can reach, for example, several tens of meters. Therefore, for example, if a user carrying the electronic tag 10 is in his or her own home where the transmitting/receiving terminal 20 is installed, the transmitting/receiving terminal 20 can transmit the electronic tag 10. Receive radio waves. In S104, the transmitting/receiving terminal 20 continues to monitor whether there is any change in the user's condition. If the user carrying the electronic tag 10 continues to be at home, the user continues to receive the electronic tag ID of the same electronic tag 10, and if the user is out of the house, the user continues to not receive the electronic tag ID. In this way, while the user is at home or away, the transmitting/receiving terminal 20 does nothing in particular. When a user who is at home goes out of his home, he will no longer be able to receive the RFID tag ID of the RFID tag 10 that he had been receiving until then. The electronic tag ID of the electronic tag 10, which had not been received until now, will now be received. As described above, when the user goes out or returns home, there is a change in the user's condition. In this case, the transmitting/receiving terminal 20 transmits the state of the user and the proximity information of the electronic tag ID of the electronic tag 10 carried by the user to the information aggregation server 30 in S106. The information aggregation server 30 receives the user's status and the electronic tag ID of the electronic tag 10 carried by the user from the transmitting/receiving terminal 20 in S106, and in S108, the information aggregation server 30 receives the received electronic tag in the server user status storage unit 322. The user status column corresponding to the ID is updated with the status of the received user.

The contact information CN, such as a family member, can remotely search for the user's status in S110. Specifically, when the information aggregation server 30 inputs the user whose status is to be known on a web page provided by the information aggregation server 30, the information aggregation server 30 receives the information and stores the user in the server user status memory in the server search unit 332. A search is made within the unit 322 (S112), and the status of the corresponding user is outputted via the information communication unit 312. The contact CN terminal receives the user's status and displays it on the display screen in S114. Further, the information aggregation server 30 monitors the occurrence of an event to be reported to the contact CN in S116. The event includes, for example, a user's request for assistance in addition to sending an emergency alert email or setting a disaster mode. Upon detecting the occurrence of an event, the information aggregation server 30 creates and sends an event report notification to the contact CN in S118. The contact CN terminal receives the notification in S120 and checks the web page provided by the information aggregation server 30 as necessary.

Referring to FIG. 8, the control flow in an emergency (when an emergency alert email is sent, when the disaster mode is set) will be explained. In S200, the carrier's base station CR sends an emergency alert email based on information and instructions from the Japan Meteorological Agency, local government LG, and the like. When the sending/receiving terminal 20 receives the emergency alert email in S202, it outputs from the terminal output unit 24 a message indicating that the emergency alert email has been issued. This notification may be in any form, such as lighting a warning light, sounding a warning sound, displaying the contents of an emergency alert email, or reading out the contents of an emergency alert email, and the location where the sending/receiving terminal 20 is installed. Any format suitable for people in the vicinity of the person may be used.

Further, the transmitting/receiving terminal 20 transmits the contents of the received emergency alert email to the information aggregation server 30 in S204. Although the timing of this transmission is expressed as being performed immediately after the notification from the terminal output unit 24 in this figure, it is not limited to this. The transmitting/receiving terminal 20 may transmit the contents of the emergency alert email to the information aggregation server 30 before the terminal output unit 24 issues the alert, or if after the alert is issued, it may be sent at a predetermined timing such as a scheduled transmission or after a predetermined period of time has elapsed. It may be later. In S206, the information aggregation server 30 stores the content of the emergency alert email in the emergency alert content storage unit 325.

In the example shown in the figure, if the user carrying the electronic tag 10 is near the transmitting/receiving terminal 20, the emergency alert email will be issued regardless of whether or not the electronic tag 10 and the transmitting/receiving terminal 20 can communicate. However, it is not limited to this. For example, if both (the second terminal communication unit 212 and the tag communication unit 11) are not communicable, the terminal output unit 24 does not need to output emergency alert information. This eliminates the need to output unnecessary emergency alert information when the user is not nearby. In that case, it is preferable that the transmitting/receiving terminal 20 (first terminal communication section 211) transmits the received emergency bulletin information to the information aggregation server 30 (server communication section 311) at a predetermined timing. The predetermined timing is a scheduled transmission based on the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 or the like. Specifically, for example, a predetermined digit (for example, the last digit of the minute) of the transmission time is determined based on the last digit of the transmitting/receiving terminal ID, and the transmission is performed at the determined time. In this way, by transmitting emergency bulletin information to the information aggregation server 30 at a predetermined timing specific to the transmitting/receiving terminal 20, it is possible to avoid congestion in the network 50 due to the concentration of transmission.

In addition, when both (the second terminal communication unit 212 and the tag communication unit 11) can communicate, the transmitting/receiving terminal 20 (first terminal communication unit 211) receives an operation to the effect that a predetermined period of time has elapsed since receiving the operation to the effect that it has been transmitted, which will be described later. Later, the received emergency bulletin information may be transmitted to the information aggregation server 30 (server communication section 311). In this case, since the timing of this operation is not constant, even if the transmission is performed in this manner, it is possible to avoid congestion in the network 50 due to the concentration of transmission. As in this case, both parties (second terminal communication unit 212 and tag communication unit 11) are able to communicate and have received the unique electronic tag ID stored in the tag identification information storage unit 12 of the electronic tag 10. In this case, it is preferable that the terminal output unit 24 outputs information on the emergency alert.

When the user recognizes the alarm from the transmitting/receiving terminal 20 and operates the terminal operating section 25 for confirmation in S208, that is, when the terminal operating section 25 accepts the operation in S210, the transmitting/receiving terminal 20 (the first terminal In S212, the communication unit 211) aggregates the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 stored in the terminal identification information storage unit 221 and information indicating that the emergency alert information has been confirmed by the user and has been reliably transmitted. It is transmitted to the server 30 (server communication section 311).

When the information aggregation server 30 receives the transmitting/receiving terminal ID and the information that the transmitting/receiving terminal ID has been transmitted from the transmitting/receiving terminal 20, in S214, the server search unit 332 of the server processing unit 33 performs a search based on the received transmitting/receiving terminal ID of the transmitting/receiving terminal 20. , searches for information related to the transmitting/receiving terminal 20 associated with the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 from among the transmitting/receiving terminals 20 stored in the transmitting/receiving terminal information storage unit 321. Note that the server processing unit 33 may cause the transmitting/receiving terminal 20 that transmitted the information that the emergency alert information has been transmitted to the user to be stored in the transmitting/receiving terminal information storage unit 321. In this way, by storing the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 that transmitted the information that the information aggregation server 30 has transmitted, the server output unit 34 can output the comprehensive status of the users over the entire region. It becomes possible to do so.

The information aggregation server 30 searches to find the email address of the contact CN related to the sending/receiving terminal 20 that sent the message, and in S216 sends the emergency alert stored in the emergency alert content storage unit 325 to this contact CN. The contents of the email and information indicating that the emergency alert information has been transmitted to the user are sent by email. The sent email is received by the contact CN at S218. By doing this, disaster prevention related information such as disaster prevention information sent in the disaster-stricken area where the user lives and emergency alert emails sent to the user, as well as its communication status, can be transmitted to the family of the user who lives in a remote area. A remote area emergency alert providing system 100 (information processing system 100) can be provided.

As described above, when the transmitting/receiving terminal 20 receives the emergency alert email, it transmits the emergency alert information to the information aggregation server 30 (S204), and if it is able to communicate with the electronic tag 10, it transmits the emergency alert information. If the output is output to the user (S202) and an input is received from the user in response to the output, information indicating that the input has been accepted is sent to the information aggregation server 30 (S212), and the information aggregation server 30 receives the input. This is also an information processing method in which, when information indicating acceptance is received, information indicating that the emergency alert information has been transmitted to the user is output to the contact CN (S216). According to this, it is possible to provide an information processing method that provides disaster prevention information transmitted in the disaster-stricken area where the user lives, disaster prevention information to the user, and its transmission status to the user's family living in a remote area. .

After confirming the alarm on the transmitting/receiving terminal 20 and operating the terminal operation section 25, the user actually leaves the location to evacuate, and the radio waves emitted by the electronic tag 10 carried by the user no longer reach the transmitting/receiving terminal 20. In other words, if the radio waves change to non-delivery (S220), the transmitting/receiving terminal 20 monitoring the radio waves of the electronic tag 10 determines in S222 that the user has gone out. It is preferable that the transmitting/receiving terminal 20 thus recognizes the electronic tag 10 associated with the location where it is installed, that is, the user carrying the electronic tag 10. For example, it is preferable that the transmitting/receiving terminal 20 installed in a house recognize the residents living in that house.

For this purpose, the transmitting/receiving terminal 20 has a terminal tag information storage unit 222 that stores information regarding the electronic tag 10 associated with itself, and the electronic tag information that the transmitting/receiving terminal 20 (second terminal communication unit 212) receives from the electronic tag 10. a user status determination unit 231 that compares the electronic tag ID stored in the tag identification information storage unit 12 of the terminal tag information storage unit 10 with the electronic tag ID of the electronic tag 10 stored in the terminal tag information storage unit 222 to determine the status of the user; It is preferable to have the following. If the second terminal communication unit 212 continues to receive the electronic tag ID of the same electronic tag 10 stored in the terminal tag information storage unit 222, the user status determination unit 231 carries the electronic tag 10. If the user exists in the vicinity of the transmitting/receiving terminal 20 (in the range where the radio waves of the tag communication unit 11 can reach), the state of the user is determined. Further, if the second terminal communication unit 212 does not continuously receive the electronic tag ID of the same electronic tag 10 stored in the terminal tag information storage unit 222, the user status determination unit 231 determines that the electronic tag 10 The state of the user is determined to be that the user carrying the device does not exist near the transmitting/receiving terminal 20. This makes it clear whether or not there is a user in the vicinity of the transmitting/receiving terminal 20 associated with the user, and the user's condition can be reliably grasped.

When the user status determining unit 231 determines that there has been a change in the user's status, the transmitting/receiving terminal 20 (first terminal communication unit 211) sends the latest user status (going out) to the information aggregation server 30 in S224. etc.). The information aggregation server 30 that has received the user status updates the user status in the server user status storage unit 322 with the latest status in S226. In this way, when the transmitting/receiving terminal 20 related to the user, for example at home, determines that there has been a change in the user's (resident's) condition, it transmits the user's condition to the information aggregation server 30, and the information aggregation server 30 may have the latest status of the user associated with the transmitting/receiving terminal 20. Furthermore, by appropriately transmitting this latest user status to the contact CN, useful information can be provided to the contact CN. Further, when the information aggregation server 30 (server communication unit 311) receives the status of the user, the server user status storage unit 322 stores the received status of the user in association with the sending/receiving terminal 20 that sent it. is preferred. According to this, it becomes possible to grasp the comprehensive condition of users throughout the area.

In the safety confirmation mode, the user status determination unit 231 determines that after the terminal operation unit 25 receives an operation indicating that emergency alert information has been transmitted to the user (S210), the user state If it is determined that the user exists near the related transmitting/receiving terminal 20, and then it is determined that the user does not exist near the transmitting/receiving terminal 20 (S222), the state of the user is determined to be that the user is evacuating (evacuation has started). can do. Further, the transmitting/receiving terminal 20 (first terminal communication unit 211) transmits to the information aggregation server 30 that the user's status is under evacuation (evacuation has started). In this way, if it is determined that the user exists in the vicinity of the related transmitting/receiving terminal 20 immediately after the operation to the effect that the information has been transmitted, and then it is determined that the user does not exist in the vicinity, the user is definitely evacuating (evacuation has already started). This information can be sent to the information aggregation server 30, and the accurate status of the user can be provided to the contact person.

In the above, when the sending/receiving terminal 20 receives an emergency alert email, it outputs only the information about the emergency alert, but it may also output a message to confirm the safety of the user along with or in place of the emergency alert information. Good too. The message confirming the safety of the user is, for example, as shown in FIG. 12, a more detailed and easy-to-understand message whose content changes depending on the type of emergency alert email. This figure shows that the terminal output unit 24 outputs different safety confirmation messages for emergency earthquake early warnings and evacuation advisories due to heavy rain, etc. In addition, as shown in this figure, when an emergency earthquake early warning (seismic intensity of 5 or more) is sent, the terminal output unit 24 outputs a safety confirmation message as shown in the figure within one minute. If a seismic intensity of 4 or less is transmitted, the safety confirmation message may not be output, and the output may be changed depending on the content.

It is preferable that the transmitting/receiving terminal 20 has a configuration that, when the safety confirmation message is output, accepts a reply operation from the user in response to the message. For example, a configuration that accepts a response operation in response to a safety confirmation message may include providing a separate button in addition to the button that indicates that the message has been transmitted, or a configuration that accepts a response operation in response to a safety confirmation message displayed on the touch panel. The user may be asked to answer by pressing one of the selectable buttons. Multiple selections may include, for example, selecting the degree of urgency for help or support, such as "I need help immediately" or "I don't need help right away, but I need help during evacuation." The button for confirming safety may be installed on the transmitting/receiving terminal 20, or a button on a remote control for remotely operating the transmitting/receiving terminal 20 may also serve as the safety confirming button. Alternatively, the content of the user's verbal response may be accepted using voice recognition technology.

When such a response operation is performed, the transmitting/receiving terminal 20 (first terminal communication unit 211) transmits a response corresponding to the operation received by the terminal operation unit 25 to the information aggregation server 30. In this way, by outputting a message confirming the safety of the user, it is possible to respond flexibly by outputting a different message depending on the type of disaster, and by replying with the user's response to the message, the user's condition can be monitored. It becomes possible to understand the information more accurately. Furthermore, if a button function for confirming the user's safety is added to such a transmitting/receiving terminal 20, it can be linked to the reception of emergency early warning emails (especially earthquake early warning emails), or even during normal times, the user's safety can be confirmed. It is also possible to do it quickly.

In particular, during normal times, the timing at which the safety confirmation is required is set in advance, and at the set timing, a message for confirming the safety is sent by voice or the like from the transmitting/receiving terminal 20. When the user presses a button for confirming safety in response to this message confirming safety, information on pressing the button is notified to contact CN such as a family member by e-mail or the like. This allows the family member or the like who is watching over the user to periodically confirm the safety of the user. For example, by setting the timing at which the safety confirmation is required to coincide with the time when the user takes medicine, it is possible to encourage the user to take the medicine and at the same time notify distant family members of the safety status. It becomes possible. Note that the transmitting/receiving terminal 20 can repeatedly issue a message urging the user to operate the safety button until the user presses the safety confirmation button, and the situation and the status of pressing the safety button can be communicated to family members, etc. It is also possible to notify the destination CN.

When transmitting the information of the emergency alert email received by the transmitting/receiving terminal 20 to the information aggregation server 30 (S204), the first terminal communication section 211 of each transmitting/receiving terminal 20 uses the information stored in its own terminal identification information storage section 221. The transmitting/receiving terminal ID may be transmitted to the information aggregation server 30. That is, when an emergency breaking news email is sent to a plurality of sending/receiving terminals 20 installed in a region, the third terminal communication section 213 sends the first terminal communicating section 211 of each sending/receiving terminal 20 that received the emergency breaking news mail. may transmit the transmitting/receiving terminal ID stored in its own terminal identification information storage section 221 to the server communication section 311.

Then, when the server communication section 311 receives the transmitting/receiving terminal ID of the transmitting/receiving terminal 20, the server processing section 33 selects the transmitting/receiving terminal ID of the transmitting/receiving terminal 20 from among the information related to the transmitting/receiving terminal 20 stored in the transmitting/receiving terminal information storage section 321. Based on the installation location of the transmitting/receiving terminal associated with the transmitting/receiving terminal ID of the received transmitting/receiving terminal 20, the transmitting/receiving terminal 20 installed at the location where it is necessary to receive the emergency alert email may be specified. According to this, when an emergency alert email is sent, the transmitter/receiver terminal 20 installed at the location where the emergency alert email needs to be received is specified based on the transmitter/receiver terminal ID of the transmitter/receiver terminal 20 that received the email. It is possible to provide a remote area emergency alert providing system 100 (information processing system 100) that can reliably transmit emergency alert information to residents of a disaster-stricken area.

The above also includes a plurality of transmitting/receiving terminals 20 that are fixedly installed at a location and that receive emergency alert emails transmitted by broadcast from a carrier's base station CR, and storing information regarding the plurality of transmitting/receiving terminals 20. An information processing method for a remote area emergency early warning providing system 100 comprising an information aggregation server 30 communicating with a plurality of transmitting/receiving terminals 20, wherein an emergency early warning email is sent to a plurality of transmitting/receiving terminals 20 installed in an area. In this case, the transmitting/receiving terminal 20 that has received the emergency alert email transmits the received emergency alert information and information indicating that it has been received to the information aggregation server 30, and the information aggregating server 30 communicates the received emergency alert information with the memorized transmitting/receiving terminal 20. Based on the transmitting/receiving terminal 20 that sent the notification, the transmitting/receiving terminal 20 installed in the place where it is necessary to receive the emergency alert email is identified, and the information on the emergency alert received among the identified transmitting/receiving terminals 20 and the information indicating that it has been received are identified. This is an information processing method for transmitting received emergency bulletin information to transmitting/receiving terminals 20 that have not transmitted information. Thereby, it is possible to provide an information processing method that makes it possible to reliably transmit emergency warning information to residents of a disaster-stricken area.

The server processing unit 33 detects the transmitting/receiving terminal 20 that did not transmit among the identified transmitting/receiving terminals 20 based on the difference between the identified transmitting/receiving terminal 20 and the transmitting/receiving terminal 20 that transmitted, and the information communication unit 312 detects the transmitting/receiving terminal 20 that did not transmit. The received emergency alert information may be transmitted to the transmitting/receiving terminal 20 that received the emergency alert. This will make it possible to reliably convey emergency warnings to residents in disaster-stricken areas.

Further, as shown in FIG. 12, the content of the emergency alert email usually includes the name of the administrative division as the target area (location information). Therefore, when the server communication unit 311 receives the transmitted transmitting/receiving terminal ID of the transmitting/receiving terminal 20 and the emergency bulletin information, the server processing unit 33 transmits the transmitting/receiving terminal 20 installed in the administrative district based on the emergency bulletin information. may be specified. More specifically, the server processing unit 33 performs a process of classifying the transmitting/receiving terminal 20 that has transmitted the emergency alert based on the target area included in the emergency alert. The server processing unit 33 searches the administrative division (location column in the transmitting/receiving terminal information table in FIG. 10) stored in the transmitting/receiving terminal information storage unit 321 for the transmitting/receiving terminal IDs of the transmitting/receiving terminals 20 in the same classification. Performs processing to extract administrative divisions in the range that matches the prefix from among the administrative divisions found by the search, for example, "○○ city" that is the administrative division in the range that matches the prefix from "○○ city, ○○ town". . Then, the server processing unit 33 searches the transmitting/receiving terminal information storage unit 321 based on the extracted administrative division and identifies the transmitting/receiving terminal 20 installed at the place (administrative division) that should have received the emergency alert email. . According to this, it is possible to reliably convey emergency alert emails sent to each administrative division to residents of disaster-stricken areas.

Furthermore, the transmitting/receiving terminal 20 that did not transmit among the plurality of transmitting/receiving terminals 20 may be detected not based on the administrative division but based on the emergency alert mail sent from the same base station CR. In other words, when an emergency alert email is sent to a plurality of sending/receiving terminals 20 that are fixedly installed at a location that receives emergency alert email sent from the same base station CR, the transmission/reception that receives the emergency alert email. The terminals 20 transmit the respective transmitting/receiving terminal IDs and information on the received emergency alert to the information aggregation server 30, and the information aggregating server 30 searches for the transmitting/receiving terminal 20 that transmitted from among the stored transmitting/receiving terminals 20, Among the plurality of transmitting/receiving terminals 20, a transmitting/receiving terminal 20 that did not transmit may be detected. According to this, it becomes possible to reliably transmit the emergency news mail to the residents of the disaster area, which is the place where the emergency news mail sent from the same base station CR should be received.

<About the modification of this embodiment>
<Electronic tag for use in times of disaster>
Prepare an electronic tag 10N for daily use (first electronic tag 10 to be carried during normal times) and a separate electronic tag 10U for use in times of disaster (second electronic tag 10 to be carried for emergencies). By attaching it to a carry-on bag or disaster prevention helmet, it will be possible to separate it from daily outings and more accurately grasp evacuation status such as when evacuation has started, during evacuation, and when evacuation has been completed. In this case, if the transmitting/receiving terminal 20 (second terminal communication section 212) does not continuously receive the same electronic tag ID from the disaster-use electronic tag 10U, the user status determination unit 231 determines whether the disaster-use electronic tag It may be determined that the users associated with 10U have already started evacuation. According to this, when the electronic tag is no longer communicable during an emergency, it can be easily determined that the user has started evacuation.

<Expansion of functions of sending and receiving terminals>
By equipping the sending/receiving terminal 20 with a means to indicate when the user is away from home, even if a response from the user cannot be confirmed after the emergency alert email is delivered, the contact CN of a family member in a remote location can be sent. It is preferable to notify that the user is out. On the other hand, if no operation is performed on the transmitting/receiving terminal 20 after a certain period of time in response to the distribution of emergency early warning mail (especially earthquake early warning) even though you are not out of the house, you can report this to your family in a remote location. It will also be possible to take measures such as contacting the CN or local government LG, or dispatching a guard.

<Second embodiment>
A remote area emergency alert providing system 100A (information processing system 100A) in this embodiment will be described with reference to FIGS. 13 to 17. Note that, in order to avoid duplicate description, the same components as in the above embodiment are given the same reference numerals, and the description thereof will be omitted. The remote emergency alert providing system 100A includes an electronic tag 10, a transmitting/receiving terminal 20, an information aggregation server 30, and a mobile terminal 40. The mobile terminal 40 is a so-called smartphone, which is equipped with a long-distance to short-distance communication function, an input/output function using sound and light, an application function that allows various applications to be installed and used, and a processing function that controls all of these. , which are carried by users on a daily basis. The application is the program described above, and is an application program according to the present invention. Therefore, this application is stored in the program server, and all or part of it is downloaded and installed on the mobile terminal 40 as needed.

The mobile terminal 40 has a function of receiving radio waves transmitted by the electronic tag 10, and receives the radio waves when it enters an area where the electronic tag can communicate. Therefore, when a person carrying the mobile terminal 40 and a person carrying the electronic tag 10 approach each other, the person carrying the mobile terminal 40 knows that the person carrying the electronic tag 10 is relatively nearby. can. Specifically, as shown in FIG. 13, the mobile terminal 40 includes a mobile communication unit 41 that provides a communication call function, a mobile storage unit 42 that stores the OS and application programs of the mobile terminal 40, and controls the entire system. A mobile processing unit 43 that runs an application program, a mobile output unit 44 that outputs information that can be grasped visually, audibly, and tactilely, and a mobile operation unit 45 that receives operations and sounds from the user on the mobile terminal 40. Equipped with. The mobile communication unit 41 includes a first mobile communication unit 411 that communicates with the information aggregation server 30, a second mobile communication unit 412 that communicates with the electronic tag 10, and a first mobile communication unit 412 that communicates with the electronic tag 10. 3 mobile communication section 413. These have the same functions as the first terminal communication section 211, second terminal communication section 212, and third terminal communication section 213 of the terminal communication section 21 described above. The mobile output unit 44 outputs the information received by the first mobile communication unit 411 from the information aggregation server 30. The portable output section 44 will be described later. The mobile terminal position information acquisition unit 46 has a function of acquiring its own position information, such as a GPS module that uses radio waves transmitted by a GPS satellite (GPS: Global Positioning System).

As shown in FIG. 14, the area where the emergency alert email was sent or the area where the disaster mode is set is defined as a specific location, and the specific location includes not only the home where the transmitting/receiving terminal 20 is installed, but also the evacuation site. There are evacuation site transmitting/receiving terminals 20H installed, evacuation route transmitting/receiving terminals 20K installed at facilities such as other people's homes, post offices, and convenience stores, and mobile terminals 40 carried by people. shall be. Note that the specific location is usually set on an administrative division basis. In disaster mode, the user status (evacuation status) of the electronic tag 10 and transmitting/receiving terminal 20, which are registered as installed or permanently installed in the area during normal times, is changed to the timing when a disaster is occurring or is likely to occur. The local government LG sets this information for the purpose of aggregating and understanding the situation. When setting a specific location to disaster mode, you must also set a designated disaster area (an area that is at risk of disaster and from which you need to leave) and/or a designated evacuation area (a radius around the evacuation facility). Specify the area (designated by circular shape, etc.). It is assumed that the evacuation site transmitting/receiving terminal 20H and the evacuation route transmitting/receiving terminal 20K have the same structure and function as the transmitting/receiving terminal 20 described above.

When the disaster mode is set, the information aggregation server 30 gives an evacuation status status to the transmitting/receiving terminal 20 registered to be installed in the disaster mode setting area and the electronic tag 10 located in the disaster mode setting area. . Specifically, the evacuation situation status determination unit 333 extracts the registered electronic tags 10 from the server tag information storage unit 323, searches the server tag information storage unit 323 for the latest location information of each, and selects the electronic tags 10 to be set as disaster mode settings. Then, an evacuation situation status is assigned and stored based on the location information. Specifically, if the location information is within the memorized designated disaster area, "before evacuation", if the location information of the electronic tag 10 is within the designated evacuation center area, "evacuation completed", and within any area. If there is no location information, it is determined as ``evacuation'' or ``other'' and stored.

Note that in the safety confirmation mode, the recording unit 26 records surrounding sounds for a predetermined period of time after the terminal output unit 24 outputs a message for confirming safety together with or in place of the emergency alert information. The recorded sound may be transmitted to the information aggregation server 30. If the user carrying the electronic tag 10 remains at home even after a predetermined period of time has elapsed after the alarm is issued, in other words, the user status determination unit 231 determines that the user is present near the transmitting/receiving terminal 20 associated with the electronic tag 10 carried. Then, if the determination is made even after the predetermined time has elapsed, the information communication unit 312 may transmit to the contact CN associated with the transmitting/receiving terminal 20 that the sound received from the recording unit 26 can be played back. In this way, when the sending/receiving terminal 20 is in the safety confirmation mode, even if time has passed since receiving the emergency alert email, if the sending/receiving terminal 20 becomes able to communicate with the electronic tag 10 related to the sending/receiving terminal 20. By providing the recorded surrounding sounds to the contact CN, the contact CN can grasp important information regarding the user of the electronic tag 10.

When the disaster mode is activated, if a user carrying the electronic tag 10 is at home in the disaster mode setting area, the electronic tag 10 and the transmitting/receiving terminal 20 can communicate, so as described above, the information aggregation server 30 is not used. The user status storage unit 322 stores that the user carrying the electronic tag 10 is at home, that is, has not yet evacuated. When the emergency alert email is sent and the terminal output unit 24 outputs evacuation information, the user at home starts evacuating. Then, the transmitting/receiving terminal 20 (user status determination unit 231) determines that there has been a change in the user's status, transmits the latest user status (going out, etc.) to the information aggregation server 30, and the information aggregation server 30 , the user status in the server user status storage unit 322 is updated to the status of being evacuated. The user of the electronic tag 10 who has started evacuation begins to move away from his home and toward the evacuation site (FIG. 14).

Before a user carrying an electronic tag 10 arrives at an evacuation site, he or she may pass a person (supporter) carrying a mobile terminal 40, or a transmitting/receiving terminal 20K on the evacuation route fixedly installed near the evacuation route. When passing by the electronic tag 10, the radio waves of the electronic tag 10 may be able to communicate with the mobile terminal 40 and the transmitting/receiving terminal 20K on the evacuation route. For example, when the second terminal communication unit 212 of the evacuation route transmitting/receiving terminal 20K receives the electronic tag ID of the electronic tag 10 carried by the user, the evacuation route transmitting/receiving terminal 20K carries the electronic tag 10. It is preferable that the user transmits to the information aggregation server 30 that the user exists in the vicinity. Specifically, when the evacuation route transmitting/receiving terminal 20K receives radio waves from an electronic tag 10 that does not belong to its own user in disaster mode, it transmits the electronic tag ID of the electronic tag 10 as well as its own transmitting/receiving terminal ID. is transmitted to the information aggregation server 30. Then, the information aggregation server 30 updates the location information of the received electronic tag ID in the server tag information storage unit 323 by referring to the installation location information of the sending/receiving terminal 20K on the evacuation route that sent it, and The status of the person is considered to be under evacuation. Regarding the operation of the transmitting/receiving terminal 20K on the evacuation route described here, it is assumed that the mobile terminal 40 carried by the supporter functions in the same manner. In this way, when the evacuation route transmitting/receiving terminal 20K installed on the evacuation route or the mobile terminal 40 located on the evacuation route becomes able to communicate with the electronic tag 10, the state of the user related to the electronic tag 10 is determined. By indicating that the user is under evacuation, the user's condition can be accurately determined.

It is preferable that the evacuation site transmitting/receiving terminal 20H is fixedly installed at the evacuation site. Note that the evacuation site is also set by the local government LG when setting the disaster mode in the information aggregation server 30. When the user carrying the electronic tag 10 arrives at the evacuation site, the evacuation site transmitting/receiving terminal 20H becomes capable of communicating with the electronic tag 10 and receives the electronic tag ID. Then, the first terminal communication unit 211 of the evacuation site transmitting/receiving terminal 20H transmits to the information aggregation server 30 that the user associated with the electronic tag 10 exists in the vicinity. The information aggregation server 30 then sets the user status in the server user status storage unit 322 as evacuation completed. Regarding the operation of the evacuation site transmitting/receiving terminal 20H described here, it is assumed that the mobile terminal 40 carried by the supporter functions in the same manner. In this way, when the evacuation site transmitting/receiving terminal 20H installed at the evacuation site or the mobile terminal 40 located around the evacuation site becomes able to communicate with the electronic tag 10, the status of the user associated with the electronic tag 10 is By marking it as complete, the status of the user can be accurately determined.

In the mobile terminal 40, a monitoring application 431 that implements the functions described below is running in the mobile processing unit 43. The monitoring application 431 detects the radio waves of the electronic tag 10 via the second mobile communication unit 412 and, when communication is possible, acquires the electronic tag ID of the electronic tag 10 and the mobile terminal location information acquisition unit 46 of the mobile terminal 40. The location information is transferred to the information aggregation server 30. By distributing and installing the Mimamori application 431 with such functions on the smartphones of local residents, etc., contact CNs of family members in remote areas can grasp in more detail the user's evacuation route estimation and location information of evacuation destinations. It becomes easier. Note that the monitoring application 431 always functions regardless of whether or not the disaster mode is set.

The control flow when the disaster mode is set will be explained with reference to FIGS. 15 and 16. When the local government LG sets the disaster mode to the information aggregation server 30 (S300), the information aggregation server 30 assigns and stores evacuation status status to the electronic tags 10 and transmitting/receiving terminals 20 in a specific area (S301). When a user exists near the transmitting/receiving terminal 20 at home and the transmitting/receiving terminal 20 receives the electronic tag ID of the electronic tag 10 that the user possesses, the transmitting/receiving terminal 20 stores the electronic tag ID as information along with its own transmitting/receiving terminal ID. It is sent to the aggregation server 30. The information aggregation server 30 updates the received position information of the electronic tag 10 against the installation location information of the transmitting/receiving terminal ID, and determines and stores the user status of the electronic tag as before evacuation. Thereafter, after the user confirms the audio output of the transmitting/receiving terminal 20 that has received the emergency alert email from the base station, the user leaves his/her home to evacuate, and the radio waves emitted by the electronic tag 10 carried by the user are transmitted to the transmitting/receiving terminal 20. In other words, if the radio waves change to non-delivery (S302), the transmitting/receiving terminal 20 at home that monitors the radio waves of the electronic tag 10 detects that the electronic tag 10 has left the vicinity of the transmitting/receiving terminal 20 in S304. It is determined that the user has gone out. Then, in S306, the transmitting/receiving terminal 20 (first terminal communication unit 211) transmits the status of the user carrying the electronic tag 10 to the information aggregation server 30 as a withdrawal, along with the electronic tag ID, and The status of ``outside'' is sent along with the ID of the transmitting/receiving terminal. In S308, the information aggregation server 30 receives the user's status, and the evacuation situation status determination unit 333 determines whether the user of the transmitting/receiving terminal 20 is It is determined that the user of the electronic tag 10 is evacuating, and the evacuation status status of the user of the electronic tag 10 is determined from before the evacuation to that the user is evacuating based on the state (approach/withdrawal information) and position information of the user of the electronic tag 10 in the server tag information storage unit 323. The evacuation situation status in the server user status storage unit 322 and the server tag information storage unit 323 is updated and stored in association with the contact information related to the transmitting/receiving terminal 20. In S310, the information communication unit 312 sends a notification via email or app to the user's contact information CN associated with the transmitting/receiving terminal 20 and the electronic tag 10 that the user has started evacuation.

The electronic tag 10 carried by the user continues to emit radio waves even while the user is heading from home to an evacuation site to evacuate (S312). When the radio waves emitted by the electronic tag 10 carried by the user reach the evacuation route transmitting/receiving terminal 20K installed on the route, the radio wave contains the electronic tag ID of the user's electronic tag 10 that is not related to the evacuation route transmitting/receiving terminal 20K. Even with radio waves, the state changes from unreachable to communicable (S314), so the sending/receiving terminal 20K on the evacuation route adds its own sending/receiving terminal ID to the electronic tag ID of the electronic tag 10 in S316. and transmits it to the information aggregation server 30. When the information aggregation server 30 receives the electronic tag ID of the electronic tag 10 carried by the user, it retrieves the position information from the transmitting/receiving terminal information storage section 321 based on the transmitted transmitting/receiving terminal ID, and stores it in the server tag information storage section 323. At S318, the user status in the server user status storage unit 322 is updated as being evacuated. Regarding the operation of the transmitting/receiving terminal 20K on the evacuation route described here, it is assumed that the mobile terminal 40 carried by the supporter functions in the same manner. In S320, the information communication unit 312 sends a notification via email or app to the user's contact information CN associated with the electronic tag 10 that the user is evacuating.

Further, the electronic tag 10 carried by the user continues to emit radio waves even while heading from home to the evacuation site (S322), and the radio waves emitted by the electronic tag 10 carried by the user are transmitted and received by the evacuation site installed at the evacuation site. When it reaches the terminal 20H, the status changes from undelivered to communicable (S324), so the evacuation site transmitting/receiving terminal 20H determines that the status of the user carrying the electronic tag 10 is approaching in S326 and sends the electronic tag 10 to the terminal 20H. It adds its own transmitting/receiving terminal ID to the electronic tag ID and transmits it to the information aggregation server 30. The information aggregation server 30 that has received the user's status determines the location information from the received transmitting/receiving terminal ID, and if the user is within the designated evacuation area specified when setting the disaster mode, the information aggregation server 30 determines the location information from the received transmitting/receiving terminal ID, and in S328 stores the server tag information. The user's status in the storage unit 323 is updated as evacuation completed. For example, it is stored in the server tag information storage unit 323 that the ID of the evacuation site to which the user carrying the electronic tag 10 of TG00000102 evacuated is HN0001. Regarding the operation of the evacuation site transmitting/receiving terminal 20H described here, it is assumed that the mobile terminal 40 carried by the supporter functions in the same manner. In S330, the information communication unit 312 sends an email to the user's contact information CN associated with the electronic tag 10 to the effect that the user has completed evacuation. Thereby, the family of the user who carries the electronic tag 10 can accurately grasp the user's condition at the time of a disaster. Note that the condition for determining the user's status as complete evacuation is not limited to when a single evacuation site transmitting/receiving terminal 20H receives radio waves from the electronic tag 10 of the user; , when the transmitting/receiving terminal 20 or the mobile terminal 40 located within a circular area with a designated distance as a radius receives the radio wave of the electronic tag 10 of the user.

FIG. 16 is a control flow showing the relationship between the electronic tag 10 and the mobile terminal 40 until the supporter's mobile terminal 40 receives support information regarding the user from the information aggregation server 30 when the disaster mode is set. In S400, the person in charge of the local government LG uses the server input unit 35 of the information aggregation server 30 to instruct that a specific location be placed in disaster mode. In S402, the information aggregation server 30 receives the instruction at the server input unit 35, searches for the electronic tag 10 located at a specific location in the server tag information storage unit 323, and the evacuation situation status determination unit 333 determines the corresponding electronic tag 10. The evacuation situation status is determined from the position information of the electronic tag 10 and the state of the user carrying the electronic tag 10, and is stored in the server user state storage section 322.

In addition, in the transmitting/receiving terminal 20 installed in an area set to disaster mode, the transmitting/receiving terminal 20 determines the user's condition and sends it to the information aggregation server 30 from the time of the normal mode, and the information aggregation server 30 It is assumed that the user status is stored in the server user status storage unit 322 in association with these transmitting/receiving terminals 20. In this figure, it is assumed that the user of the transmitting/receiving terminal 20 was at home when the disaster mode was set. The user's electronic tag 10 emits radio waves (S406), and the transmitting/receiving terminal 20 continues to monitor changes in the user's condition in S408, but does not continue to check the electronic tag ID of the electronic tag 10. Since the information is being received, it is determined that there is no change, that is, the person is still at home, and the information is not transmitted to the information aggregation server 30.

When the user receives an emergency alert email and leaves his/her home for an evacuation site, the transmitting/receiving terminal 20 detects that the radio wave (S410) from the electronic tag 10 is no longer received and has changed to non-delivery. (S412), the user sends information to the information aggregation server 30 that the user has gone out. In S416, the information aggregation server 30 stores the latest state of the user in the server user state storage section 322 and the server tag information storage section 323.

When setting the disaster mode, a designated disaster location area and/or a designated evacuation center area can be designated. For example, for the electronic tag 10, the evacuation status status is set to "before evacuation" while the electronic tag 10 leaves the home but is located within the designated disaster area. As a result, if danger is approaching and it is necessary to quickly escape from the designated disaster area, the local government and family will be able to support evacuation by knowing that the user is still in the area. can. In addition, by specifying the designated evacuation area as a circular area with a radius of several tens of meters, if the evacuation center is a large-scale facility, the evacuation site transmitting/receiving terminal can receive radio waves from the electronic tag 10 within a distance. Even if the user does not approach the evacuation center, the location information of the supporter within the designated evacuation center area can be updated through the mobile terminal 40, and the evacuation status status can be updated to "evacuation completed."

On the way to the evacuation site, the user who has started evacuation may approach a support person who carries a mobile terminal 40 running the monitoring application 431. Then, since the electronic tag 10 continues to transmit radio waves containing the electronic tag ID (S418), the mobile terminal 40 receives the electronic tag ID emitted by the electronic tag 10 carried by the user. The mobile terminal 40 (first mobile communication unit 411) transmits the received electronic tag ID of the electronic tag 10 to the information aggregation server 30 in S420. In S422, the server processing unit 33 (server search unit 332) searches the server user status storage unit 322 based on the transmitted electronic tag ID of the electronic tag 10, and the status of the user of the electronic tag 10 is “evacuation completed”. If the status is other than that (before evacuation, during evacuation, etc.), that is, when the evacuation is not completed, the support content of the corresponding user in the support request content storage unit 324 is further searched. Note that even if the user of the electronic tag 10 is at home before evacuation, if a person carrying the mobile terminal 40 approaches the residence, the mobile terminal 40 will receive the electronic information emitted by the electronic tag 10 carried by the user. Receive tag ID. Even in such a case, the server processing unit 33 similarly searches for support details for the user, assuming that the user's evacuation has not been completed.

If the status of the user associated with the electronic tag 10 is such that evacuation has not been completed, the information aggregation server 30 (information aggregation server communication unit 31) stores the information in the support request content storage unit 324 in S424. The content of the support request for the user related to the electronic tag 10 is transmitted to the mobile terminal 40 (first mobile communication unit 411). The mobile output unit 44 of the mobile terminal 40 that has received the support content outputs the support request content to the user related to the electronic tag 10 in S426. The mobile output unit 44 displays the output message Msg of the monitoring application 431, as shown in FIG. 17, for example. Of course, it may be output as a reading voice. In this way, when the supporter's mobile terminal 40 and the support requester (user)'s electronic tag 10 approach each other and become able to communicate, the mobile terminal 40 transmits the electronic tag ID of the electronic tag 10 to the information aggregation server 30. However, if the support requester is in a state where evacuation has not yet been completed, such as before evacuation or during evacuation, by receiving a reply with the support details of the support requester, the system can request support when evacuating in the disaster area. To provide a remote area emergency alert providing system 100A (information processing system 100A) capable of noticing the presence of a person having displayed characteristics etc. in the vicinity and providing information about requested support content. Can be done.

Moreover, what has been described above is also an information processing method in the remote area emergency alert providing system 100A. That is, in this information processing method, when the transmitting/receiving terminal 20 determines that there has been a change in the user's status, the transmitting/receiving terminal 20 transmits the user's status to the information aggregation server 30, and the information aggregating server 30 uses the information in association with the transmitting/receiving terminal 20. When the mobile terminal 40 is able to communicate with the electronic tag 10, it transmits the electronic tag ID of the electronic tag 10 to the information aggregation server 30, and the information aggregation server 30 receives the Based on the electronic tag ID of the electronic tag 10 that has been used, if the status of the user associated with the electronic tag 10 is incomplete evacuation, the content of the support request for the user associated with the electronic tag 10 is sent to the mobile terminal 40, and the The terminal 40 is an information processing method that outputs the contents of a support request to a user related to the electronic tag 10. According to this, it is possible to notice that there are people nearby who request support when evacuating in a disaster-stricken area, and it is possible to provide an information processing method that provides information about the details of the support requested.

The supporter carrying the mobile terminal 40 can reply to this output message Msg, indicating whether he/she will support or whether he/she is unable to support for some reason. When the mobile operation unit 45 of the mobile terminal 40 receives the request to cooperate with the content of the support request in S426, the mobile terminal 40 (first mobile communication unit 411) notifies the information aggregation server 30 of the cooperation. Send. In S428, the server processing unit 33 stores in the server tag information storage unit 323 that the user associated with the transmitted electronic tag 10 is now able to receive support and is therefore in a support-in-progress state. In this way, the effectiveness of evacuation can be grasped by having the supporter who has recognized the content of the support request send a request to cooperate, and by setting the support requester's status to the supporting state.

Note that when the user status related to the electronic tag 10 is in the supporting state, the information aggregation server 30 (information aggregation server communication section 31) receives the electronic tag ID of the electronic tag 10 from the mobile terminal 40. Even if there is, it is preferable not to send the content of the support request to the user related to the electronic tag 10 to the mobile terminal 40 (first mobile communication unit 411). According to this, the supporter can notice the users who really need support, that is, the users who have not received support yet among the users who have been requested for support. The same applies when the user status associated with the electronic tag 10 is evacuation completed.

In S430, the information aggregation server 30 (information communication unit 312) sends the status of the user related to the electronic tag 10 to the contact CN associated with the transmitting/receiving terminal 20 stored in the transmitting/receiving terminal information storage unit 321, such as by email. Send by. Then, in S432, the contact CN receives an e-mail indicating that the user's status is under support. In this way, by transmitting the status of the user (support requester) related to the electronic tag 10 to the contact CN, such as a family member registered in advance, the contact CN can obtain important information about the user. can.

<About the modification of this embodiment>
<Transmitting/receiving terminal with safety confirmation mode>
A safety confirmation mode may be set from the information aggregation server 30 to the transmitting/receiving terminal 20. When setting the safety confirmation mode for the transmitting/receiving terminal 20, search for the transmitting/receiving terminal 20 installed at a specific location in the transmitting/receiving terminal information storage unit 321, set the corresponding transmitting/receiving terminal 20 to the safety confirmation mode, and then This message is sent to the target transmitting/receiving terminal 20 to be set to the safety confirmation mode. The transmitting/receiving terminal 20 that has received the notification to set the safety confirmation mode sets itself to the safety confirmation mode and outputs and issues a notification to that effect from the terminal output unit 24. When the transmitting/receiving terminal 20 sets itself to the safety confirmation mode, it performs operations and controls that are different from those in the normal mode during normal times. For example, in the case of the safety confirmation mode, when the electronic tag ID of the electronic tag 10 (the electronic tag ID stored in the tag identification information storage section 12) is received, the terminal output section 24 outputs the information that the user status determination section 231 A message may be output according to the determined user's condition or emergency alert information. In the normal mode, the transmitting/receiving terminal 20 issues an alarm if it receives an emergency news email while the user of the electronic tag 10 is at home, but in the safety confirmation mode, the electronic tag 10 activates the electronic tag after receiving the emergency news email. Even if the transmitting/receiving terminal 10 and the transmitting/receiving terminal 20 become close and communication becomes possible, it is possible to issue an alarm. That is, according to this, the sending/receiving terminal 20 outputs a message when it becomes able to communicate with the electronic tag 10 associated with the sending/receiving terminal 20, even if time has passed since receiving the emergency alert email. This allows for flexible responses. The message according to the information of the emergency alert may be a safety confirmation message as shown in FIG. 12, or the content may be changed depending on the elapsed time after the alert is issued. The transmitting/receiving terminal 20 may set itself to a safety confirmation mode when the third terminal communication unit 213 receives the emergency alert email. Further, when the server input unit 35 receives an instruction to set the transmitting/receiving terminal 20 installed at a specific location to the safety confirmation mode, and the information aggregation server communication unit 31 transmits an instruction to set the transmitting/receiving terminal 20 to the safety confirmation mode, The transmitting/receiving terminal 20 sets itself to safety confirmation mode.

<Electronic tag with operation part>
The electronic tag 10 may include a tag operation section 15 for causing the tag communication section 11 to transmit a support request. The tag operation unit 15 preferably has a structure that is easy to operate but cannot be operated when unnecessary. If the tag operation unit 15 is accepting the operation, the tag communication unit 11 transmits a signal indicating a support request to a nearby communicable mobile terminal 40 (second mobile communication unit 412). When the mobile terminal 40 receives a signal indicating such a support request, it may issue a notification as an output of the monitoring application 431. According to this, the support requester can use the electronic tag 10 to request support himself.

<About other embodiments>
<Absence confirmation in case of emergency (detachment detection)>
When the transmitting/receiving terminal 20 and the electronic tag 10 are installed in a guest room of a hotel or the like, in the event of an emergency, the transmitting/receiving terminal 20 of each guest room can be used by the guest by having the guest take the electronic tag 10 outside the room. It is possible to detect what has happened. Information on the transmitting/receiving terminal 20 in the guest room can be notified to a hotel management system or the like via the information aggregation server 30. Therefore, in the hotel management system, it becomes possible to easily grasp the evacuation status of guests.

<Confirmation of hotel occupancy and check-out>
In addition, the transmitting/receiving terminals 20 and electronic tags 10 deployed in hotels, etc. can also be used as a communication system for the hotel side when guests go out or check out, during normal times other than emergencies. . Specifically, if a button function is added to the transmitting/receiving terminal 20 to notify the presence or absence of a guest in the room, it becomes possible to quickly and easily notify the hotel side of the presence or absence of a guest in the room. The button for determining whether a person is present in the room may be installed on the transmitting/receiving terminal 20, or a button on a remote control for remotely operating the transmitting/receiving terminal 20 may also have this function. Furthermore, by allowing guests to press a button to notify them of their occupancy before checking out, the hotel can start the check-out process in advance, providing a smooth experience for guests. This makes it possible to provide a convenient checkout procedure.

It should be noted that the present invention is not limited to the illustrated embodiments, and can be implemented with configurations within a range that does not depart from the content described in each section of the claims. That is, although the present invention has been particularly illustrated and described primarily with respect to particular embodiments, there may be other modifications to the embodiments described above without departing from the spirit and scope of the invention. Various modifications can be made by those skilled in the art in other detailed configurations.

100,100A information processing system (remote area emergency alert provision system)
10 Electronic tag 11 Tag communication section 12 Tag identification information storage section 15 Tag operation section 10N Daily electronic tag 10U Electronic tag for use during disasters 20 Transmission/reception terminal 21 Terminal communication section 211 First terminal communication section 212 Second terminal communication section 213 Third terminal Communication unit 22 Terminal storage unit 221 Terminal identification information storage unit 222 Terminal tag information storage unit 223 Terminal user status storage unit 23 Terminal processing unit 231 User status determination unit 232 Terminal search unit 24 Terminal output unit 25 Terminal operation unit 26 Recording unit 20H Evacuation site transmitting/receiving terminal 20K Transmitting/receiving terminal on evacuation route 30 Information aggregation server 31 Information aggregation server communication section 311 Server communication section 312 Information communication section 32 Server storage section 321 Transmission/reception terminal information storage section 322 Server user status storage section 323 Server tag information Storage unit 324 Support request content storage unit 325 Emergency alert content storage unit 33 Server processing unit 332 Server search unit 34 Server output unit 35 Server input unit 40 Mobile terminal 41 Mobile communication unit 411 First mobile communication unit 412 Second mobile communication unit 413 Third mobile communication unit 42 Mobile storage unit 43 Mobile processing unit 431 Watch application 44 Mobile output unit 45 Mobile operation unit 46 Mobile terminal location information acquisition unit 50 Network CR Carrier base station CN Contact terminal LG Local government terminal CC Call center

Claims (6)

An information processing system comprising an electronic tag, a transmitting/receiving terminal, a mobile terminal, and an information aggregation server,
The electronic tag is
carried by the user,
a tag communication unit that communicates with the transmitting/receiving terminal and the mobile terminal;
A tag identification information storage unit that stores own tag identification information,
The transmitting/receiving terminal is
installed in a fixed location,
a first terminal communication unit that communicates with the information aggregation server;
a second terminal communication unit that communicates with the electronic tag;
a terminal identification information storage unit that stores own terminal identification information;
a terminal tag information storage unit that stores information regarding the electronic tag associated with the terminal;
a user state determination unit that determines the state of the user carrying the electronic tag;
The information aggregation server is
a server communication unit that communicates with the transmitting/receiving terminal and the mobile terminal;
a server user status storage unit that stores the status of the user carrying the electronic tag in association with tag identification information of the electronic tag;
a server input unit that accepts an instruction to set a specific location to a disaster mode or a normal mode other than the disaster mode;
a support request content storage unit that stores support request content indicating the content of support for the user carrying the electronic tag requested from a collaborator during the disaster mode in association with tag identification information of the electronic tag;
a server processing unit that searches the server user status storage unit and the support request content storage unit;
an evacuation situation status determination unit that determines the evacuation status of the user in the disaster mode;
The mobile terminal is
The said collaborator carries;
a first mobile communication unit that communicates with the information aggregation server;
a second mobile communication unit that communicates with the electronic tag;
a mobile output unit that outputs information received by the first mobile communication unit;
a mobile terminal location information acquisition unit that acquires its own current location information;
a mobile operation unit that accepts operations from the collaborator;
In the electronic tag,
The tag communication unit transmits own tag identification information stored in the tag identification information storage unit to the transmitting/receiving terminal and the mobile terminal,
In the transmitting and receiving terminal,
The information regarding the electronic tag stored in the terminal tag information storage unit includes identification information of the electronic tag,
The user state determination unit compares the tag identification information received by the second terminal communication unit from the tag communication unit with the tag identification information stored in the terminal tag information storage unit, and compares the tag identification information received by the second terminal communication unit with the tag identification information stored in the terminal tag information storage unit. Determining the state of the user of the electronic tag who transmitted the identification information,
When the user condition determining section determines that there has been a change in the user's condition, the first terminal communication section transmits to the server communication section the state of the user determined by the user condition determining section; transmitting tag identification information of the electronic tag used in the determination and own terminal identification information stored in the terminal identification information storage unit;
In the information aggregation server,
The server communication unit receives the state of the user, the tag identification information of the electronic tag, and the terminal identification information from the transmitting/receiving terminal,
The server user status storage unit stores the user status received by the server communication unit from the transmitting/receiving terminal and the tag identification information of the electronic tag in association with each other,
After the server input unit receives an instruction to set a specific location to the disaster mode, the second mobile communication unit receives the tag identification information from the tag communication unit of the electronic tag carried by the user. case,
The first mobile communication unit transmits the tag identification information received by the second mobile communication unit and the position information acquired by the mobile terminal position information acquisition unit to the server communication unit,
The server communication unit receives tag identification information of the electronic tag and the position information from the first mobile communication unit,
The server processing unit searches for the user status corresponding to the tag identification information received by the server communication unit from among the user status stored in the server user status storage unit, and searches for the user status corresponding to the tag identification information received by the server communication unit, and The situation status determination unit determines the location of the user based on the searched state of the user, the location information received by the server communication unit, and the location to be set to the disaster mode indicated in the instruction received by the server input unit. If it is determined that the user has not completed evacuation, the server processing unit selects the tag identification information received by the server communication unit from among the support request contents stored in the support request content storage unit. The server communication unit searches for the support request content, and the server communication unit transmits the support request content searched by the server processing unit to the first mobile communication unit, and the first mobile communication unit retrieves the support request content from the server communication unit. receiving the content of the request, the mobile output unit outputting the content of the support request received by the first mobile communication unit;
Information processing system. When the mobile operation unit receives an operation to cooperate with the content of the support request output by the mobile output unit, the first mobile communication unit transmits a request to cooperate to the server communication unit,
When the server communication unit receives the cooperation information from the first terminal communication unit, the server processing unit applies information to the tag identification information received by the server communication unit, which is stored in the server user state storage unit. The information processing system according to claim 1, wherein the state of the corresponding user is set to a supporting state. When the state of the user stored in the server user state storage unit is a supporting state, the server communication unit transmits the support request content for the user stored in the support request content storage unit to the first support request state. The information processing system according to claim 2, wherein the information processing system does not transmit to the mobile communication unit. The information aggregation server is
a transmitting/receiving terminal information storage unit that stores terminal identification information of the transmitting/receiving terminal and related contact information in association with each other;
further comprising an information communication unit that transmits information to a contact associated with the transmitting and receiving terminal stored in the transmitting and receiving terminal information storage unit,
In the transmitting/receiving terminal,
When there is a change in the tag identification information of the electronic tag associated with the terminal stored in the terminal tag information storage unit, the first terminal communication unit updates the server communication unit with the change stored in the terminal tag information storage unit. transmitting the tag identification information of the related electronic tag and the terminal identification information stored in the terminal identification information storage unit,
In the information aggregation server,
The server processing unit further performs a search process on the transmitting/receiving terminal information storage unit,
When the server communication unit receives the changed tag identification information of the related electronic tag and the terminal identification information from the first terminal communication unit, the transmitting/receiving terminal information storage unit further stores the received related information. storing the tag identification information of the electronic tag and the terminal identification information in the transmitting/receiving terminal information storage unit in association with each other;
The information communication unit may associate the user status stored in the server user status storage unit with the user status based on the tag identification information stored in the server user status storage unit. 4. The information processing system according to claim 1, wherein the server processing unit transmits the information to the contact information retrieved from the transmitting/receiving terminal information storage unit. The electronic tag further includes a tag operation unit for causing the tag communication unit to transmit a support request,
Information according to any one of claims 1 to 4, characterized in that when the tag operation unit accepts the operation, the tag communication unit transmits a support request to the second mobile communication unit. processing system. An electronic tag carried by the user,
a mobile terminal carried by a user different from the person carrying the electronic tag and communicating with the electronic tag;
a transmitting/receiving terminal that is fixedly installed at a location, communicates with the electronic tag, and determines the state of a user carrying the electronic tag;
an information aggregation server that communicates with the transmitting/receiving terminal and the mobile terminal, receives an instruction to set a specific location in disaster mode, and stores the content of support requested for the user carrying the electronic tag in disaster mode. An information processing method for an information processing system, the method comprising:
When the transmitting/receiving terminal determines that there has been a change in the state of the user carrying the electronic tag, the transmitting/receiving terminal transmits the state of the user carrying the electronic tag to the information aggregation server, and the information aggregating server transmits the state of the user carrying the electronic tag to the information aggregating server. In the case where the state of the user carrying the electronic tag is stored in association with the electronic tag,
If the mobile terminal receives the tag identification information of the electronic tag after the information aggregation server receives an instruction to put a specific location into disaster mode, the mobile terminal transmits the received tag identification information of the electronic tag to the information aggregation server. and send it to
If the information aggregation server determines that the status of the user associated with the electronic tag is in an incomplete evacuation state based on the received tag identification information of the electronic tag, the information aggregation server provides support to the user associated with the electronic tag. Send the request contents to the mobile terminal,
The mobile terminal outputs the contents of a support request for the user related to the electronic tag received from the information aggregation server.
Information processing method.

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