JP7407183B2 - 自動化チャットボット処理 - Google Patents
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- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/16—Speech classification or search using artificial neural networks
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- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
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- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
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- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
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- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
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- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- G—PHYSICS
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- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
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Description
本出願は、2018年11月6日に出願された米国特許出願第16/182,396号の優先権を主張するPCT出願であり、その全体は参照により本明細書に組み込まれる。
Claims (19)
- コンピューターに実装された方法であって、
チャットボットプラットフォームから、ユーザーによって提供される会話コマンドを取得することであって、前記会話コマンドがタスクの実行を指示する、取得することと、
前記会話コマンドが、前記タスクの実行のためのタスク固有のボットを指定するかどうかを判定することと、
前記会話コマンドが前記タスクの実行のための単一のタスク固有のボットを判定できないと判定した場合、前記会話コマンドの意図を分析することと、
前記会話コマンドの前記意図が複数のアクションを示すことを判定することと、
前記会話コマンドの前記意図およびボットレジストリに基づいて、前記タスクに関連付けられた複数のアクションの実行のための2つ以上のタスク固有のボットを決定することであって、前記ボットレジストリが、前記2つ以上のタスク固有のボット、および前記2つ以上のタスク固有のボットのそれぞれに関連付けられた機能をリスト化し、リアルタイムの入札プロセスを用いて、前記タスクに関連付けられた複数のアクションのうちの1つに基づいて複数のタスクを実行することが可能な複数のタスクボットから、2つ以上のタスク固有のボットのうちの少なくとも1つが選択される、決定することと、
前記タスクの実行のための前記決定された2つ以上のタスク固有のボットに前記会話コマンドまたは前記会話コマンドの一部を提供することと、を含む、方法。 - 前記2つ以上のタスク固有のボットが、それぞれのタスク固有のボットの開発者によって前記ボットレジストリに追加される、請求項1に記載の方法。
- 前記会話コマンドの前記意図を分析することが、意図-アクション地図ストア内の前記会話コマンドの前記意図を参照することを含む、請求項1に記載の方法。
- 前記ボットレジストリが、ボット交換で実施される相互作用に基づいて、前記2つ以上のタスク固有のボットをさらにリスト化する、請求項1に記載の方法。
- 前記ボットレジストリが、前記2つ以上のタスク固有のボットのそれぞれに関連付けられた相互作用結果をさらに含み、前記相互作用結果が、ボット交換で実施される、請求項1に記載の方法。
- 前記決定された2つ以上のタスク固有のボットが、前記タスクの実行のためのボット連鎖を実行する、請求項1に記載の方法。
- ボット連鎖がボットポリシーサーバーによって管理される、請求項6に記載の方法。
- 前記決定された2つ以上のタスク固有のボットのうちの少なくとも一つが、値処理ボットである、請求項1に記載の方法。
- 前記会話コマンドが、前記ユーザーによって音声コマンドとして提供される、請求項1に記載の方法。
- コンピューティングシステムであって、
一つまたは複数のプロセッサーと、
前記一つまたは複数のプロセッサーによって実行されるとき、前記一つまたは複数のプロセッサーに、
チャットボットプラットフォームから、ユーザーによって提供される会話コマンドを取得することであって、前記会話コマンドがタスクの実行を指示する、取得することと、
前記会話コマンドが、前記タスクの実行のためのタスク固有のボットを指定するかどうかを判定することと、
前記会話コマンドが前記タスクの実行のための単一のタスク固有のボットを判定できないと判定した場合、前記会話コマンドの意図を分析することと、
前記会話コマンドの前記意図が複数のアクションを示すことを判定することと、
前記会話コマンドの前記意図およびボットレジストリに基づいて、前記タスクに関連付けられた複数のアクションの実行のための2つ以上のタスク固有のボットを決定することであって、前記ボットレジストリが、前記2つ以上のタスク固有のボット、および前記2つ以上のタスク固有のボットのそれぞれに関連付けられた機能をリスト化し、リアルタイムの入札プロセスを用いて、前記タスクに関連付けられた複数のアクションのうちの1つに基づいて複数のタスクを実行することが可能な複数のタスクボットから、2つ以上のタスク固有のボットのうちの少なくとも1つが選択される、決定することと、
前記タスクの実行のための前記決定された2つ以上のタスク固有のボットに前記会話コマンドまたは前記会話コマンドの一部を提供することと、を実行させる指示を格納する、非一時的コンピューター可読メモリと、を含む、コンピューティングシステム。 - 前記2つ以上のタスク固有のボットが、前記2つ以上のタスク固有のボット内のそれぞれのタスク固有のボットの開発者によって、前記ボットレジストリに追加される、請求項10に記載のコンピューティングシステム。
- 前記会話コマンドの前記意図を分析することが、意図-アクション地図ストア内の前記会話コマンドの前記意図を参照することを含む、請求項10に記載のコンピューティングシステム。
- 前記ボットレジストリが、ボット交換で実施される相互作用に基づいて、前記2つ以上のタスク固有のボットをさらにリスト化する、請求項10に記載のコンピューティングシステム。
- 前記ボットレジストリが、前記2つ以上のタスク固有のボットのそれぞれに関連付けられた相互作用結果をさらに含み、前記相互作用結果が、ボット交換で実施される、請求項10に記載のコンピューティングシステム。
- 前記決定された2つ以上のタスク固有のボットが、前記タスクの実行のためのボット連鎖を実行する、請求項10に記載のコンピューティングシステム。
- ボットポリシーサーバーがボット連鎖を管理する、請求項15に記載のコンピューティングシステム。
- 前記決定された2つ以上のタスク固有のボットのうちの少なくとも一つが、値処理ボットである、請求項10に記載のコンピューティングシステム。
- 前記会話コマンドが、前記ユーザーによって音声コマンドとして提供される、請求項10に記載のコンピューティングシステム。
- 少なくとも1つの前記2つ以上のタスク固有のボットは、前記複数のタスクボットのうちの複数のタスクボットのセットから選択され、前記複数のタスクボットのセットのうちの前記複数のタスクボットは、同じアクションに基づいてタスクを実行可能である、請求項1に記載の方法。
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US16/182,396 US10861442B2 (en) | 2018-11-06 | 2018-11-06 | Automated chat bot processing |
US16/182,396 | 2018-11-06 | ||
PCT/US2019/059917 WO2020097112A1 (en) | 2018-11-06 | 2019-11-05 | Automated chat bot processing |
Publications (2)
Publication Number | Publication Date |
---|---|
JP2022506538A JP2022506538A (ja) | 2022-01-17 |
JP7407183B2 true JP7407183B2 (ja) | 2023-12-28 |
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Application Number | Title | Priority Date | Filing Date |
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JP2021523945A Active JP7407183B2 (ja) | 2018-11-06 | 2019-11-05 | 自動化チャットボット処理 |
Country Status (8)
Country | Link |
---|---|
US (1) | US10861442B2 (ja) |
JP (1) | JP7407183B2 (ja) |
KR (1) | KR20210072792A (ja) |
CN (1) | CN112956162B (ja) |
AU (1) | AU2019374785B2 (ja) |
CA (1) | CA3118691A1 (ja) |
SG (1) | SG11202104547QA (ja) |
WO (1) | WO2020097112A1 (ja) |
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