SG11202104547QA - Automated chat bot processing - Google Patents

Automated chat bot processing

Info

Publication number
SG11202104547QA
SG11202104547QA SG11202104547QA SG11202104547QA SG11202104547QA SG 11202104547Q A SG11202104547Q A SG 11202104547QA SG 11202104547Q A SG11202104547Q A SG 11202104547QA SG 11202104547Q A SG11202104547Q A SG 11202104547QA SG 11202104547Q A SG11202104547Q A SG 11202104547QA
Authority
SG
Singapore
Prior art keywords
chat bot
automated chat
bot processing
processing
automated
Prior art date
Application number
SG11202104547QA
Inventor
Hemanth Kumar Manoharan
Melroy Benedict Tellis
Original Assignee
Visa Int Service Ass
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Visa Int Service Ass filed Critical Visa Int Service Ass
Publication of SG11202104547QA publication Critical patent/SG11202104547QA/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/16—Speech classification or search using artificial neural networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/18—Commands or executable codes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
    • G10L2015/228—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics of application context

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Software Systems (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Evolutionary Computation (AREA)
  • Artificial Intelligence (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)
  • Manipulator (AREA)
SG11202104547QA 2018-11-06 2019-11-05 Automated chat bot processing SG11202104547QA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US16/182,396 US10861442B2 (en) 2018-11-06 2018-11-06 Automated chat bot processing
PCT/US2019/059917 WO2020097112A1 (en) 2018-11-06 2019-11-05 Automated chat bot processing

Publications (1)

Publication Number Publication Date
SG11202104547QA true SG11202104547QA (en) 2021-05-28

Family

ID=70457803

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202104547QA SG11202104547QA (en) 2018-11-06 2019-11-05 Automated chat bot processing

Country Status (8)

Country Link
US (1) US10861442B2 (en)
JP (1) JP7407183B2 (en)
KR (1) KR20210072792A (en)
CN (1) CN112956162B (en)
AU (1) AU2019374785B2 (en)
CA (1) CA3118691A1 (en)
SG (1) SG11202104547QA (en)
WO (1) WO2020097112A1 (en)

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Also Published As

Publication number Publication date
CN112956162A (en) 2021-06-11
AU2019374785A1 (en) 2021-06-24
US10861442B2 (en) 2020-12-08
KR20210072792A (en) 2021-06-17
CA3118691A1 (en) 2020-05-14
JP7407183B2 (en) 2023-12-28
CN112956162B (en) 2023-02-03
AU2019374785B2 (en) 2024-03-21
WO2020097112A1 (en) 2020-05-14
JP2022506538A (en) 2022-01-17
US20200143797A1 (en) 2020-05-07

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