JP7357971B1 - Order terminal and program - Google Patents

Abstract

[Problem] To simplify operations such as adding and changing submenus.
[Solution] An order terminal device that accepts input of food and drink orders, and includes a display section and a control section, and when the food and drink main menu is selected, the A submenu screen, which is a screen for accepting selections of options assigned to submenus included in the main menu, is displayed on the display section, and the selected main menu and the submenu selected on the submenu screen are displayed. Before transmitting the order details including the options to the order management device, an order confirmation screen displaying the selected main menu and the selected submenu options is displayed on the display section, and the order confirmation screen is displayed on the display section. The confirmation screen includes a display for accepting at least one of selecting an option from the submenu and changing the selected content.
[Selection diagram] Figure 9

Description

The present invention relates to an order terminal device and a program.

BACKGROUND ART Conventionally, a system using an order terminal device such as a handheld terminal has been introduced in restaurants and other eating establishments (Patent Document 1). At restaurants where this system has been introduced, customer service staff carry handheld terminals while serving customers, and when they receive food and drink menu orders from customers, they use the handheld terminal's keyboard, touch panel, or other input section to place the order. Enter information regarding the accepted food and drink menu.

Japanese Patent Application Publication No. 2004-126964

An input section such as a touch panel of an order terminal device is generally provided with an operation button for confirming the order details, and when a customer service person operates the operation button to confirm the order details, the order terminal The display screen of the device switches from the menu screen to an order confirmation screen that displays the menu selected (or input) on the menu screen. On the other hand, when this order confirmation screen is displayed, additions or changes to the menu may be accepted from the customer. In such cases, conventionally, customers have to go back from the order confirmation screen to the menu screen and add or change the menu, which takes time and effort for the customer service staff. Therefore, it is required to simplify operations for adding and changing menus.

The present invention has been made in view of the above problems, and an object of the present invention is to simplify operations such as adding and changing menus.

In order to achieve the above object, the present invention provides an order terminal device that accepts input of food and drink orders, and includes a display section and a control section, and the control section is configured to select the food and drink main menu. When the selected main menu is selected, a submenu screen, which is a screen for accepting the selection of an option assigned to a submenu included in the selected main menu, is displayed on the display section, and the selected main menu and the submenu are displayed. Before sending the order contents including the sub-menu options selected on the screen to the order management device, the display of the sub-menu screen is finished, and the selected main menu and the selected sub-menu are displayed. an order confirmation screen that displays menu options is displayed on the display unit, the order confirmation screen includes a display for accepting at least one of selecting an option of the submenu and changing the selection, and When an instruction for at least one of selecting an option of the sub-menu and changing the selection is received on the screen, processing according to the received instruction is performed without returning from the order confirmation screen to the sub-menu screen. .

Another aspect of the present invention is a program executed by a computer of an order terminal device that accepts input of food and drink orders, wherein when the main menu of food and drink is selected in the computer, the selected main menu displaying on a display a submenu screen that is a screen for accepting selections of options assigned to submenus included in the main menu, the selected main menu, and the submenu options selected on the submenu screen; and an order confirmation screen that displays the selected main menu and the selected sub-menu options by ending the display of the sub-menu screen before sending the order contents including the above to the order management device. Displaying on the display section, the order confirmation screen includes a display for accepting at least one of selection of an option of the submenu and change of selection content, When an instruction to select at least one of the sub-menu options and to change the selection is received on the confirmation screen, processing according to the received instruction without returning from the order confirmation screen to the sub-menu screen is performed. conduct.

According to the present invention, operations such as adding and changing submenus can be simplified.

FIG. 1 is a configuration diagram of an order management system. It is a diagram showing an example of a data structure of a main menu DB. It is a diagram showing an example of the data structure of a submenu DB. It is a figure showing an example of a main menu screen. An example of a submenu screen is shown below. It is a figure which shows an example of an order confirmation screen. It is a figure which shows an example of an order confirmation screen. It is a flowchart for explaining an example of processing in this embodiment. It is a flowchart for explaining an example of processing in this embodiment.

Embodiments of the present invention will be described with reference to the drawings. Note that the embodiments shown below are merely examples of embodying the present invention, and do not limit the present invention.

FIG. 1 is an overall diagram of an order management system 1 according to this embodiment. The order management system 1 is a system for managing orders and provision of products selected from a menu by customers using the restaurant (hereinafter simply referred to as customers) in a restaurant such as a restaurant. The order management system 1 includes an order management device 10 and an order terminal device 20. The order management device 10 and the order terminal device 20 can communicate with each other via the network N.

The configuration of each device will be explained. The order management device 10 is configured by, for example, a stationary general-purpose computer, a cloud-type server, or the like. The order terminal device 20 is, for example, a smart device such as a handy terminal, a smartphone, or a tablet terminal. The order terminal device 20 is carried by a user such as a customer service worker and is used to input orders from customers. The input information is sent to the order management device 10. Although one order terminal device 20 is shown in the example shown in FIG. 1, there may be a plurality of order terminal devices 20, that is, the order management device 10 can communicate with a plurality of order terminal devices 20. .

The order management device 10 includes a first control section 11, a first communication section 12, and a recording medium 13. The first control unit 11 includes a processor such as a CPU (Central Processing Unit), and memory for the processor to execute processing such as ROM (Read Only Memory) and RAM (Random Access Memory), and performs various processing. Execute. The first control unit 11 executes various programs stored in the recording medium 13, ROM, etc. The first control unit 11 receives order information from the order terminal device 20, and transmits information such as a menu table recorded on the recording medium 13 to the order terminal device 20, for example. The first communication unit 12 is a device for performing wireless communication with an external device such as the order terminal device 20, and the transmission and reception of information by the first control unit 11 is performed via the first communication unit 12. Note that the first control unit 11 of the order management device 10 may be composed of one CPU or the like, or may be composed of a plurality of CPUs or the like. Further, at least some of the functions realized by the first control unit 11 may be realized by a hardware circuit.

The recording medium 13 stores a main menu DB (database) 131 and a submenu DB (database) 132. FIG. 2 is a diagram showing an example of the data structure of the main menu DB 131. The main menu DB 131 stores information regarding each product provided at the store. In this embodiment, the products provided at the store and displayed on the menu table are referred to as the main menu. Examples of main menus include single items such as "Caesar salad," "assorted sashimi," and "rice," as well as set menus such as hamburger sets and curry sets. On the other hand, menus included in the main menu are called submenus. For example, assume that a hamburger set includes rice and dessert. In this case, the hamburger set is the main menu, and the rice and dessert are submenus.

In this embodiment, it is assumed that among the submenus, only the menus that require selection from the customer are registered in the submenu DB 132. For example, assume that a hamburger set always includes a salad, the rice size must be selected from large, medium, and small, and the dessert type must be selected from ice cream, pudding, and tiramisu. In this case, rice and dessert are registered in the submenu DB 132 as submenus of the hamburger set that require selection, but salad, which does not require selection, is not registered. Furthermore, it is assumed that there is a submenu that is not included in the set menu but can be added at the customer's request (for example, toppings can be added for an additional 100 yen). In this case, the submenu that can be added is also registered as a submenu of the product.

Specifically, the main menu DB 131 stores menu IDs, main menu names, categories, and unit prices in association with each other. The menu ID is identification information of the main menu (product). The main menu name is the name of the product displayed on the menu table. The category is the category to which the main menu belongs. In this embodiment, in the case of a single product, such as the product "Caesar salad" or "Assorted sashimi," the category is the category to which the product belongs (i.e., "Salad" in the case of "Caesar salad") However, in the case of a set menu such as the product "hamburger set", the category belongs to the category of the set menu (for example, "lunch set"). The unit price is the price of the product. In the example shown in FIG. 2, the menu ID "001" is associated with the main menu name "hamburger set", the category "lunch set", and the unit price "1600". Note that other examples are as shown in FIG. 2, and therefore their explanations will be omitted.

FIG. 3 is a diagram showing an example of the data structure of the submenu DB 132. The submenu DB 132 stores information regarding submenus. Specifically, the submenu DB 132 stores main menu names, submenu names, options, and notes in association with each other. The main menu name is a product displayed on the menu table, and corresponds to the main menu name in FIG. 2. The submenu name indicates the specific contents of the submenu. The submenu may include multiple submenus for the main menu, and in the example shown in Figure 3, for the main menu "hamburger set", "rice", "sauce", "topping", " Contains multiple submenus of ``Dessert.'' The options are submenu options, and in this embodiment, as shown in FIG. 3, if the main menu product name is "hamburger set" and the submenu is "rice", the options are "Large", "Medium", and "Small" indicate the size (or amount) of rice. Further, for example, when the submenu is "sauce", the options are "demi" and "Japanese style" indicating the contents of the sauce. Note that the other options are as shown in FIG. 3, so their explanation will be omitted.

The submenus include a submenu that must be selected and a submenu that is optional. Such special notes (or precautions) are recorded in the notes. For example, in the example shown in FIG. 3, in the category "Rice" of the submenu corresponding to the main menu "Hamburger set", a special note is recorded that "the upper and lower limits of rice are "1". In other words: For example, a special note is recorded stating that ``the selection of rice is mandatory, and the size of the rice must be selected from ``large,'' ``medium,'' or ``small.'' In this way, the selection Required means that it must be selected in order to provide the product.A submenu that requires selection is one in which the product (corresponding main menu) cannot be provided unless the selection is made. Similarly, in the submenu "Toppings" that corresponds to the main menu "Hamburger Set", there is a special note that "the upper limit is infinite, the lower limit is 0, and each topping costs 100 yen". In other words, a special note is recorded stating that ``selection of toppings is optional, and if you select a topping, ``100 yen'' will be added for each topping.In this way, , Optional selection means that selection is not necessarily required.For example, if no toppings are selected, the order is confirmed as no toppings.In addition, for this "topping", the above-mentioned As in, the upper limit is infinite, which means there is no limit to the number of toppings that can be selected. That is, it is possible to select only "fried egg" as the "topping", or it is also possible to select "fried egg" and "cheese". Furthermore, it may be possible to select the same topping twice, such as two "fried eggs." Note that other notes are as shown in FIG. 3, so their explanation will be omitted.

Furthermore, in Figure 3, a set menu is shown as a main menu that includes submenus, but there are also individual main menus that include submenus, and such main menus are also registered in the submenu DB. It is assumed that For example, in the submenu DB 132, for a single curry item, rice, toppings, and spiciness may be registered as submenus.

The explanation returns to FIG. 1. The order terminal device 20 includes a second control section 21, a second communication section 22, a display section 23, and an input section 24. Like the first control unit 11 of the order management device 10, the second control unit 21 includes a processor and a storage unit (not shown), and is capable of executing various programs stored in a storage unit such as a ROM. executes various processes. The processing of the second control unit 21 includes, for example, accepting input from a customer service person who operates the order terminal device 20, and displaying information (for example, a menu table, etc.) received from the order management device 10. The second communication unit 22 is a device for performing wireless communication with an external device such as the order management device 10, and the transmission and reception of information by the second control unit 21 is performed via the second communication unit 22. The display unit 23 is a display device that displays various information. The input unit 24 is a user interface for receiving input instructions from a customer service person. The display section 23 and the input section 24 may be integrally provided as a touch panel. Note that the second control unit 21 of the order terminal device 20 may be composed of one CPU or the like, or may be composed of a plurality of CPUs or the like. Further, at least some of the functions realized by the second control unit 21 may be realized by a hardware circuit.

Next, the screen displayed on the display section 23 of the order terminal device 20 will be explained with reference to FIGS. 4, 5, and 6. FIG. 4 is a display example of a main menu screen 400 that is an order screen for the main menu, FIG. 5 is a display example of a submenu screen 410 that is an order screen for a submenu, and FIG. 6 is a display example of a submenu screen 410 that is an order screen for a submenu. This is a display example of an order confirmation screen 420 that displays selected products and options selected in the submenu.

As shown in FIG. 4, the main menu screen 400 displays a category column 402 indicating categories of the main menu. When the customer selects a category according to the order in the category column 402, the category is displayed in the product column 404. Products belonging to (i.e. main menu) are displayed. Note that the main menu screen 400 is displayed by the second control unit 21 by referring to the main menu DB 131 of the order management device 10. In the example shown in FIG. 4, the customer selects "lunch set" from the category column in response to the customer's order, so "hamburger set," "curry set," and "ginger grilled set" are displayed in the product column 404. Displayed. The example in FIG. 4 shows a state in which "hamburger set" is selected from the product column 404. Note that reference numerals 406a and 406b are quantity buttons, and when the customer service person operates the quantity buttons 406a and 406b, the quantity of the main menu is input. The main menu screen 400 is also provided with an order confirmation button 408 that displays an order confirmation screen 420, which will be described later. In other words, when the customer service person presses the order confirmation button 408, the display on the display unit 23 changes to the main display. The menu screen 400 will switch to the order confirmation screen 420.

As shown in FIG. 5, the submenu screen 410 displays a list of submenus included in the main menu. The submenu screen 410 is displayed by the second control unit 21 by referring to the submenu DB 132 of the order management device 10. Note that the submenu to be displayed on the submenu screen 410 is a submenu included in the main menu selected on the main menu screen 400. When the customer service person selects a main menu that includes a submenu on the main menu screen 400, the display on the display unit 23 is switched from the main menu screen 400 to the submenu screen 410. Note that if a main menu that does not include a submenu (for example, a single salad item) is selected on the main menu screen 400, the submenu screen 410 is not displayed on the display unit 23.

The submenu screen 410 includes a submenu column A1 that shows information about each submenu. Below each submenu field A1, option icons C1 indicating options assigned to each submenu are displayed. In the example shown in FIG. 5, each submenu included in the "hamburger set" selected on the main menu screen 400 of FIG. 4 is displayed. Specifically, the submenu fields A1 for each of the submenus of "Hamburger Steak Set", ``Rice'', ``Sauce'', ``Toppings'', and ``Dessert'' are displayed, and below each submenu field A1. , and respective option icons C1 are displayed. In the example shown in FIG. 5, the option "Large" is selected in the submenu "Rice", and the option "Tiramisu" is selected in the submenu "Dessert". The currently selected option is displayed in color. Note that the submenus "sauce" and "topping" are in an unselected state.

Further, the submenu field A1 displays contents to be notified to the customer service staff, such as the selection state of the submenu, the type of selection, and the number of selections to be made. There are two selection states of the submenu: a state in which the submenu is selected (selected) and a state in which it is not selected (unselected), either of which is indicated. The selection type indicates information on whether the selection is a mandatory option or an optional option. In this embodiment, "required unselected" or "optional unselected" is displayed for submenus whose selection status is unselected. The number to be selected indicates information on how many option icons C1 should be selected. Furthermore, in this embodiment, especially when there is an unselected submenu, a display is displayed to draw attention to the fact that it is unselected.

Specifically, in the example shown in FIG. 5, the option "Large" is being selected for the submenu "Rice" as described above, and the currently selected option "Large" is different from the other option "Medium". , "Small" is displayed in a different color. In this way, by making the display of the selected option different from the display of unselected options, it is displayed that the rice "Large" is being selected. In the submenu field A1 of the submenu "Rice", "Selecting" is displayed, indicating that the "Rice" option is being selected. Similarly, regarding the submenu "Dessert", the option "Tiramisu" is being selected, and "Selected" is displayed in the submenu column A1, indicating that the option "Dessert" is being selected. .

On the other hand, the options for the submenus "sauce" and "topping" are unselected. Therefore, in the submenu field A1 in the submenu "source", the words "required unselected" are displayed, indicating that the required option is not selected. In the submenu field A1 of this "source", "1 item remaining" is displayed, indicating that the number to be selected is one. Further, in the submenu field A1 in the submenu "Toppings", the words "any option not selected" are displayed, indicating that any option is not selected. In the sub-menu field A1 for "Topping", "1 item remaining" is displayed, indicating that the number of items that can be arbitrarily selected is one or more. In this way, in this embodiment, by displaying the text "required unselected" or "optional unselected" for unselected submenus, the customer service staff is alerted to the unselected submenus. conduct.

Further, in the present embodiment, the display of the alert is not limited to text display such as "required not selected" or "optional not selected", and an icon representing the alert is also displayed. In the example shown in FIG. 5, the icon Ic1 is displayed in the submenu field A1 of the submenu "sauce", which is a mandatory selection, and the icon Ic1 is displayed in the submenu field A1 of the submenu "topping", which is optional. A different icon Ic2 is displayed. In this way, different icons are displayed depending on whether the selection is mandatory or optional. Furthermore, in this embodiment, the submenu column A1 in a submenu that is required to be selected is colored red, and the submenu column A1 in a submenu that is optionally selected is displayed in green. As a result, submenus that must be selected and submenus that are optional are displayed in a distinguishable manner. Note that the coloring may be any color.

In addition, in this submenu screen 410, reference numeral 416 is a button that returns to the main menu screen 400, and when the return button 416 is pressed, the currently selected submenu option is maintained and the main It is possible to return to the menu screen 400. Further, when the customer service person presses the order confirmation button 408 on the submenu screen 410, the display on the display unit 23 switches from the submenu screen 410 to the order confirmation screen 420. The order terminal device 20 of this embodiment can switch the display to the order confirmation screen 420 before all essential options are selected on the submenu screen 410.

As shown in FIG. 6, the order confirmation screen 420 displays information regarding the main menu selected on the main menu screen 400, that is, the main menu ordered by the customer, and information regarding the submenus included in the main menu. be done. Note that if the order confirmation screen 420 shown in FIG. 6 cannot be completely displayed on the display unit 23, the entire contents of the order confirmation screen 420 will be displayed in response to an operation such as scrolling. The order confirmation screen 420 is a screen that is displayed for the customer to confirm the order details.The order confirmation screen 420 is a screen displayed for the customer to confirm the order details. This screen is displayed before sending from the terminal device 20 to the order management device 10.

The order confirmation screen 420 displays the main menu selected on the main menu screen 400, and in a main menu that has a submenu, a display related to the submenu is displayed below the main menu. Regarding the submenus, not only the submenus selected on the submenu screen 410 but also the submenus that are not selected are displayed. Further, in each submenu, in addition to the selected option, unselected options are also displayed. Each main menu is associated with notes and quantities. For example, special notes and precautions when providing products on the main menu are displayed in the notes. In the present embodiment, for example, an option icon 413 labeled "Saki", which means before a meal, is displayed. Note that details regarding the option icon 413 will be described later. The number of ordered main menu items is displayed in the quantity field.

Specifically, the order confirmation screen 420 displays a main menu area D1 corresponding to each ordered main menu. Further, within each main menu area D1, there is a submenu column A2 corresponding to each submenu of the main menu. Below each submenu column A2, a checkbox C2 indicating the option assigned to each submenu is displayed, and the selected option is checked. In the example shown in FIG. 6, each submenu included in the "hamburger set" selected on the main menu screen 400 of FIG. 4 is displayed. A check box C2 is displayed in each submenu column A2. The current selection status is reflected in the check box C2. For example, in the example shown in FIG. 6, the option "Large" is being selected in the submenu "Rice", and the checkbox corresponding to "Large" is checked. The display of check box C2 on order confirmation screen 420 reflects the selection state on submenu screen 410. Further, in the present embodiment, on the order confirmation screen 420, it is possible to newly select or change a submenu option.

Further, in each submenu column A2, contents to be notified to the customer service person, such as the selection state of the submenu and the type of selection, are displayed. The selection state and selection type of the submenu are the same as the selection state and selection type on the submenu screen 410 of FIG. 5, respectively. In this embodiment, in particular, when there is an unselected submenu, a display is displayed to draw attention to the fact that it is unselected.

In the present embodiment, similarly to the submenu screen 410, the display of the alert on the order confirmation screen 420 is not limited to the display of text such as "required not selected" or "optional not selected"; The icon representing the item is also displayed. In the example shown in FIG. 6, the icon Ic3 is displayed in the submenu field A2 of the submenu "sauce", which is a mandatory selection, and the icon Ic3 is displayed in the submenu field A2 of the submenu "topping", which is optional. A different icon Ic4 is displayed. In this way, different icons are displayed depending on whether the selection is mandatory or optional. Furthermore, in this embodiment, similar to the submenu screen 410 in FIG. 5, the submenu column A2 in a submenu that requires selection is colored red, and the submenu column A2 in a submenu for which selection is optional is colored green. shall be displayed. As a result, submenus that must be selected and submenus that are optional are displayed in a distinguishable manner. Note that the coloring may be any color.

In addition, on the order confirmation screen 420, as described above, the main menu area D1 provided corresponding to each main menu includes a "Remarks" column, and the "Remarks" column includes options for ordering. A selection menu 412 and an option icon 413 indicating an option order are displayed. Here, the optional order is an order accompanying a menu requested by a customer, and includes, for example, an order for coffee from the main menu to be served before a meal or after a meal. The option icon 413 displayed in association with coffee in FIG. 6 indicates that provision before the meal is requested by the word "saki". The selection menu 412 is displayed in association with the main menu when the customer service person (operator) selects the notes column corresponding to the main menu. The selection menu 412 is an image for accepting "1" or a plurality of option orders registered in advance, and includes a plurality of marks. In the example of FIG. 6, the selection menu 412 includes a "first" mark and a "second" mark. The customer service person can select either "first" or "later". For example, when "first" is selected, an option icon similar to the option icon 413 associated with coffee is displayed in the house wine main menu area D1. Note that the selection menu 412 is also displayed on the main menu screen 400 and the submenu screen 410. For example, when coffee is selected on the main menu screen 400 and "destination" is selected in association with coffee in the selection menu 412, as shown in FIG. option icons 413 are displayed in association with each other.

Furthermore, the order confirmation screen 420 displays a return button 416 for displaying the main menu screen 400, and an order transmission button 414, which is a button for confirming the order and transmitting the order to the order management device 10. When the customer service person selects the order transmission button 414, order information is generated according to the display contents of the main menu screen 400 and the submenu screen 410, and the order information is transmitted from the order terminal device 20 to the order management device 10. be done. The order information includes, for example, a table ID that identifies the table, the order time when the order was received, and the menu ID and quantity of the ordered menu. Furthermore, when an option icon 413 such as the above-mentioned "first" is selected, information indicating the option icon is associated with the ID of the main menu from which the option icon 413 was selected in the order information. Note that when the return button 416 is selected, the display on the display unit 23 returns from the order confirmation screen 420 to the main menu screen 400.

Note that the order confirmation screen 420 shown in FIG. 6 is displayed when one of each main menu item is ordered, but if, for example, two each of "coffee" and "hamburger set" are ordered, The confirmation screen 420 is displayed as shown in FIG. 7, for example. Specifically, for single products such as coffee, the quantity is displayed as "2" because the contents of the products are the same. On the other hand, for a set menu such as a hamburger set, if there are multiple submenu options and the selections of the options are different, the quantity of each main menu (hamburger set) is displayed as "1". In other words, as shown in Figure 7, for the main menu "Hamburger Set", the submenu "Sauce" of one of the two orders is "Demi", and the second order of the two orders is "Demi". In a case where the submenu "sauce" of one order is "Japanese style", the display regarding each "hamburger set" is divided and displayed in the main menu area D1 and the main menu area D2. Furthermore, if the two orders for the "hamburger set" are exactly the same (i.e., the submenu options are the same for both), the display related to the "hamburger set" will be divided into two areas. Instead, the "Quantity" is displayed as "2", similar to the main menu "Coffee".

Next, the processing executed in this embodiment will be explained. FIG. 8 is a flowchart showing the processing performed by the order terminal device 20 when displaying a menu or the like on the display unit 23 of the order terminal device 20. As shown in FIG. This process is executed, for example, when a customer calls for an order and a customer service person operates the order terminal device 20. First, in step S1, the second control unit 21 of the order terminal device 20 refers to the main menu DB 131 and displays the main menu screen 400 shown in FIG. 4 on the display unit 23.

Next, in step S2, the second control unit 21 determines whether or not a main menu selection has been accepted on the main menu screen 400. For example, in the example shown in FIG. 5, when the customer service person selects a predetermined category (for example, "lunch set") and a product belonging to the category (for example, "hamburger set") in the category field 402 of the main menu screen 400, is determined to be affirmative in step S2. If the second control unit 21 has not received the main menu selection, it waits until the main menu selection is received (N in step S2). On the contrary, when the second control unit 21 receives the selection of the main menu, the second control unit 21 advances the process to step S3.

In step S3, the second control unit 21 determines whether the selected main menu has a submenu. Specifically, the second control unit 21 refers to the submenu DB 132, and if no submenu is associated with the main menu selected in step S2, the second control unit 21 determines that no submenu is included, and performs the process. Proceed to step S4. On the contrary, if a submenu is associated with the main menu selected in step S2, the second control unit 21 determines that there is a submenu and advances the process to step S5.

In step S4, the second control unit 21 determines whether an instruction to display an order confirmation screen has been received. Step S4 is a process when there is no submenu in the main menu, and therefore the main menu screen 400 is displayed on the display unit 23. For example, if the order confirmation button 408 is not pressed by the customer service person on the main menu screen 400, the second control unit 21 determines that the instruction to display the order confirmation screen has not been accepted (N in step S4) and executes the process. Return to step S2. On the contrary, if the order confirmation button 408 is pressed by the customer service person on the main menu screen 400, for example, the second control unit 21 determines that the instruction to display the order confirmation screen has been accepted (Y in step S4). , the process advances to step S20. The process of step S20 will be described later.

On the other hand, in step S5, the second control section 21 displays a submenu screen 410 on the display section 23. Here, the displayed submenu screen 410 displays a list of submenus included in the main menu selected in step S2. At this time, since no option has been selected for any submenu on the submenu screen 410, a message is displayed to alert the user that there is an unselected submenu. For example, as shown in the sub-menu field A1 of "Source" shown in FIG. Display. In addition, in the present embodiment, as described above, the display of the alert is not limited to text, so the second control unit 21 displays the icon Ic1 indicating the alert in the submenu field A1 of "Source". let Furthermore, the second control unit 21 colors the "source" submenu field A1 in an arbitrary color (for example, red), thereby making the display different from the mandatory option (for example, colored in green). That is, the second control unit 21 displays options that are required to be selected and options that are optional. In this way, the second control unit 21 performs "text display", "icon display", and "coloring display" when calling attention to the fact that a given option has not been selected. As described in the explanation of FIG. 5, these displays are different from the essential options.

Next, in step S6, the second control unit 21 determines whether selection or change of a submenu option has been accepted. As a result of the process in step S5, a submenu screen 410 is displayed on the display unit 23. In this state, when the customer service person receives a submenu order from a customer, the customer service person selects a submenu option displayed on the submenu screen 410. For example, as shown in FIG. 5, when the option icon C1 of the option "Large" is selected for the submenu "Rice", the second control unit 21 determines that the selection has been accepted. If the selection or change of the submenu option is accepted (Y in step S6), the second control unit 21 advances the process to step S7. On the contrary, if neither the selection nor the change of the submenu option is accepted in step S6 (N in step S6), the second control unit 21 advances the process to step S8. Note that accepting the change of the submenu option in step S6 is a process that is executed once the submenu option is selected. executed.

In the process of step S7, the second control unit 21 updates the display of the submenu screen 410 according to the selection or change of the submenu option received in step S6. For example, as shown in Figure 5, when the option "Large" is newly selected for the submenu "Rice", the option icon of the option "Large" is changed to the other options "Medium" and "Small". Display in a different color than the icon. In addition, the second control unit 21 changes the display of the selection state of the submenu "Rice" from "Unselected" to "Selected" in the submenu field A1 of this submenu "Rice", Update the quantity display from "1" to hidden. Further, when the option "Large" is selected, the second control unit 21 also deletes the display of the icon Ic1, which is a display for calling attention. Note that the colored display is maintained even when an option is selected, in order to display the required option and the optional option in a distinguishable manner.

In the process of step S8, the second control unit 21 determines whether there is an instruction to change the screen. Here, the instruction to change the screen means an instruction to change from the submenu screen 410 currently displayed on the display unit 23 to another screen. The second control unit 21 determines that an instruction to change the screen has been given when the customer presses the return button 416 to the main menu screen 400 or the order confirmation button 408 on the order terminal device 20.

If the second control unit 21 determines that there is an instruction to change the screen due to the return button 416 being pressed on the submenu screen 410, the process returns to step S1. That is, the second control unit 21 returns the process to step S1 and displays the main menu screen 400 on the display unit 23 again. When the customer service person wishes to input a new main menu order, the customer displays the main menu screen 400. If the second control unit 21 determines that the order confirmation button 408 has been pressed on the submenu screen 410, the process proceeds to step S9, and an order confirmation screen 420 is displayed on the display unit 23. When confirming the order details before transmitting the order details to the order management device 10, the customer service person displays the order confirmation screen 420. Step S9 will be described later.

On the other hand, if the second control unit 21 determines in step S8 that no instruction to change the screen has been given, that is, if it determines that the back button 416 or the order confirmation button 408 has not been operated, the second control unit 21 causes the process to step S8. Return to S6. In other words, the second control unit 21 maintains the display of the submenu screen 410 so that selections or changes to submenu options can be accepted.

In the process of step S9 (FIG. 9), the second control unit 21 determines whether all essential options have been selected from among the submenus included in the selected main menu. In the process of switching the display on the display unit 23 to the order confirmation screen 420, the second control unit 21 changes the screen display depending on whether all the essential options of the submenu have been selected. Specifically, when the second control unit 21 determines that all of the essential options in the submenu have not been selected (N in step S9), the second control unit 21 advances the process to step S10. In step S10, the second control unit 21 displays the order confirmation screen 420 on the display unit 23 with the order transmission button 414 disabled. The order confirmation screen 420 displayed in step S10 includes all ordered main menus and submenus included in the main menu, as described with reference to FIG. Regarding the submenu, a check is displayed in the checkbox C2 depending on the selection state. That is, unselected options on the submenu screen 410 are displayed with their checkboxes unchecked.

For example, in the example order confirmation screen 420 of FIG. 6, a plurality of main menus are displayed: "coffee", "house wine", "hamburger set", and "curry set". In the example shown in Figure 6, the "Large" checkbox for the submenu "Rice" of the "Hamburger Steak Set" is checked, and the "Tiramisu" checkbox for "Dessert" is checked. There is. On the other hand, since the options of the submenu "sauce" and "topping" are not selected, the checkboxes are not checked. As described above, the submenu "source" is an essential option, and in the example shown in FIG. 6, all of the essential options have not been selected yet. Therefore, the second control unit 21 displays the order confirmation screen 420 on the display unit 23 with the order transmission button 414 not selectable on the submenu screen 410.

Further, the second control unit 21 displays an option order selection menu 412 and an option icon 413 in the "Remarks" column. Specifically, the second control unit 21 associates with the main menu option icons 413 that are predetermined by a user such as an administrator, such as "saki" meaning before a meal or "ago" meaning after a meal. indicate. By operating the selection menu 412 on the order confirmation screen 420, the customer service person can reflect the customer's request in the order contents without returning to the submenu screen 410 or the main menu screen 400.

In step S10, the second control unit 21 displays the order confirmation screen 420 in a state where the order transmission button cannot be selected, and then advances the process to step S11. Further, in the present embodiment, on the order confirmation screen 420, the customer service person can reselect or newly select an option from a submenu in response to a user operation on a checkbox. This process will be described later.

Further, in the order confirmation screen 420, option icons are displayed as appropriate in the remarks column, and a selection menu 412 for accepting option orders is displayed in response to user operations. For example, if an order is made for "coffee after dinner," the customer selects coffee and then selects the "after" mark in the selection menu 412. As a result, an instruction to serve coffee after a meal is input and added to the order details. In this way, on the order confirmation screen 420, in addition to adding or changing submenu options, it is also possible to receive instructions regarding provision of the main menu, such as after-meal provision. Note that the selection menu 412 can be similarly displayed not only for the main menu but also for the submenu, and option orders can be accepted.

Next, in step S11, the second control unit 21 determines whether selection or change of a submenu option has been accepted. For example, in the example of FIG. 6, selection of the option "Japanese style" is accepted in the submenu "Sauce". Also, the options in the submenu may change. For example, a customer service person may change the selection from the currently selected option to another option on the order confirmation screen 420. Specifically, in the example of FIG. 6, the submenu "Rice" is changed from "Large" to "Medium". In this manner, in this embodiment, submenu options can be input on the order confirmation screen. In other words, even if a submenu option is changed, selected, or added while the order confirmation screen 420 is displayed on the display unit 23, the customer service person can place the order without returning to the submenu screen 410. On the confirmation screen 420, submenu options can be changed, selected, and added. Furthermore, in the present embodiment, on the order confirmation screen 420, a warning that there are unselected options in the submenu is alerted by text, icons, etc., so the customer service person can check the unselected options in response to the alert. You can notice what's left.

If the second control unit 21 determines in this step S11 that neither the selection nor the change of the submenu option is accepted (N in step S11), the second control unit 21 waits until the selection or change of the submenu option is accepted. stand by. On the contrary, if the second control unit 21 determines in this step S11 that the selection or change of the submenu option has been accepted (Y in step S11), the process proceeds to step S12.

In step S12, the second control unit 21 updates the display on the order confirmation screen 420 in accordance with the selection or change of the submenu option received in step S11. That is, the second control unit 21 displays a display that reflects the process of step S11 on the order confirmation screen 420. For example, in the example in Figure 6, if the option "Japanese style" is selected for the submenu "Sauce" which was an unselected option, the display will be updated to show that the checkbox for the option "Japanese style" is checked. Ru. In addition, in conjunction with this, the text display of "required unselected", which is a display to alert the user to unselected items, which was displayed in the submenu field A2 of "source", is updated to the display of "selected". In addition, the icon Ic3, which is a display of other unselected attention calls, is deleted, the colored display is changed to another color (the currently selected colored display or no coloring), and each display is updated. In this way, after updating the display on the order confirmation screen 420, the second control unit 21 advances the process to step S13.

In step S13, the second control unit 21 determines whether an instruction to display the main menu screen 400 has been received. For example, when a customer places a new order for the main menu or changes an order from the main menu, the customer returns to the main menu screen by pressing the return button 416 and returning to the main menu screen 400. Give display instructions. When the second control unit 21 determines that an instruction to display the main menu screen 400 through such an operation has been received (Y in step S13), the process returns to step S1. On the other hand, if the second control unit 21 determines that the instruction to display the main menu screen 400 has not been accepted, the process returns to step S9.

On the other hand, in step S9 described above, if the second control unit 21 determines that all the essential options in the submenu have been selected (Y in step S9), the second control unit 21 advances the process to step S20. In step S20, the second control unit 21 displays the order confirmation screen 420 on the display unit 23 with the order transmission button 414 selectable. For example, in the example shown in FIG. 6, if the option of "Japanese style" or "Demi" is selected for the submenu "Sauce" which is not yet required, the second control unit 21 presses the order sending button 414. An order confirmation screen 420 is displayed on the display unit 23 in a state where the order confirmation screen 420 can be selected. Except for the order transmission button 414, the order confirmation screen 420 displayed in step S20 is similar to the order confirmation screen displayed in step S10.

Note that in this step S20, selection or change of a submenu option may be accepted. Some customers may wish to change the selection of submenu options during order confirmation. For example, a case is assumed in which the submenu "sauce" is changed from "demi" to "Japanese style". Therefore, the second control unit 21 accepts the selection or change of the submenu option even in the state of the order confirmation screen 420 where the order transmission button 414 can be selected. In this way, after displaying the order confirmation screen 420, the second control unit 21 advances the process to step S21.

In the process of step S21, the second control unit 21 determines whether or not an order transmission instruction has been received. If no submenu option is selected or changed, or if the back button 416 for returning to the main menu is not selected, it is assumed that the customer will press the order submission button 414. When the order transmission button 414 is pressed, the second control unit 21 determines that the order transmission instruction has been received (Y in step S21), and advances the process to step S22.

In the process of step S22, the second control unit 21 transmits the order details to the order management device 10. That is, the second control unit 21 transmits the order details confirmed on the order confirmation screen 420 to the order management device 10 via the second communication unit 22. This completes the process.

On the other hand, in step S21, if the second control unit 21 has not received the order transmission instruction (N in step S21), it waits until it receives the order transmission instruction. During this time, the second control unit 21 can, for example, allow the customer to accept a selection or change of a submenu option based on a customer's further order, or accept a change or addition to the main menu based on a customer's order. You can accept it. Note that the second control unit 21 updates the display on the display unit 23 as appropriate in accordance with changes or additions to these submenus and main menus.

In this manner, in this embodiment, changes or additions to submenu options can be accepted on the order confirmation screen 420. Therefore, when the user wants to change the submenu options, there is no need to return to the submenu screen 410 as in the conventional case. Therefore, it is possible to save the time and effort of returning to the submenu screen 410 and adding or changing submenus. In other words, operations for adding or changing submenus on the order confirmation screen can be simplified.

Furthermore, in the present embodiment, when displaying the order confirmation screen 420 with at least one submenu unselected, the second control unit 21 alerts the user to the existence of unselected submenu options. will be displayed. Similarly, the second control unit 21 displays a warning on the submenu screen 410 that there are unselected submenu options. Therefore, the customer service person who operates the order management device 10 can easily understand unselected options by displaying the alert.

Further, in the present embodiment, the second control unit 21 selects "character text" to display "character text" on the order confirmation screen 420 and the submenu screen 410 as options that are mandatory to select in the submenu and options that are optional to select in the submenu. ”, “icon”, and “colored” to make it easy to identify. As a result, even if a customer service person is not accustomed to operating the ordering terminal device 20, for example, the required choices in the sub-menu and the optional choices in the sub-menu can be clearly displayed. It becomes easier to operate the terminal.

In addition, the second control unit 21 accepts the setting of a mark (i.e., an option icon) to be displayed on the display unit 23 in order to accept an option order, and also when the mark is selected on the order confirmation screen 420, the Accept orders that correspond to the mark. That is, even if the order confirmation screen 420 is displayed on the display unit 23 of the order terminal device 20 and an optional order is received from the customer, such as requesting that the product be provided "first" before other products, the order There is no need to return to the submenu screen 410 or main menu screen 400 from the confirmation screen 420. Thereby, the operation of the order terminal device 20 can be simplified.

Further, the second control unit 21 makes the order transmission button 414 selectable after all selections (or inputs) of the mandatory options in the submenu are completed. In other words, the second control unit 21 does not finalize the order until all required orders are received. This can prevent orders from being sent to the order management device 10 by mistake. Further, by not finalizing an order until all essential orders have been received, for example, when an inexperienced customer service worker takes an order, he or she can grasp the items to be selected or input.

(Modified example)
The above embodiment is an example for implementing the present invention, and various other embodiments can be adopted. That is, various modifications and changes described below can be made without departing from the gist of the present invention as set forth in the claims.

For example, in the embodiment described above, although the processes in FIGS. 8 and 9 are executed by the second control unit 21 in the order terminal device 20, the processes may also be executed by the first control unit 11 in the order management device 10. good. Alternatively, the processing may be executed by the first control section 11 and the second control section 21.

Further, in this embodiment, a selection menu 412 for receiving an option order is displayed on each screen, and the marks displayed on the selection menu 412 are registered in advance. However, as another example, the mark displayed on the selection menu 412 and the option order input in response to the selection of this mark may be added, changed, or deleted by the administrator or the like. For example, information regarding option orders is stored in the recording medium 13 as an option order table, and the option order table may be updated in accordance with the addition of option orders. As optional orders, for example, "mochi" for takeout, "water" for chaser, "plate" for sharing, etc. may be added. In this way, since the administrator or the like can freely register, option orders can be accepted by a simple operation of selecting an option order mark corresponding to the service of the store. Note that the mark in such an option order is not limited to letters, and for example, a star-shaped figure or symbol may be displayed instead of water.

Furthermore, in the above-described embodiment, an example has been described in which the selection menu 412 for accepting an option order is displayed on the order confirmation screen 420 and selected. On the other hand, the selection menu 412 may be displayed on the main menu screen 400 or the like before transitioning to the order confirmation screen 420 so that the selection can be made.

Furthermore, in the above-described embodiment, the alert that a submenu option is not selected is displayed using text, icons, or coloring, but the alert is displayed using at least one It may be carried out by any method. Further, the display of the alert is not limited to the display in the submenu field, and the location where it is displayed is not limited to the submenu field as long as it is displayed on the display unit 23. Furthermore, the method of alerting is not limited to displaying the alert on the display unit 23. For example, the order terminal device 20 may output a voice to alert the user. In other words, the method of alerting the user is not particularly limited as long as it can alert the user that there is an unselected option in the submenu.

Further, in the above-described embodiment, the main menu DB 131 and the submenu DB 132 are stored in the recording medium 13 of the order management device 10, but these main menu DB 131 and submenu DB 132 are stored in the records (not shown) of the order terminal device 20. It may be stored on a medium.

Furthermore, in the above-described embodiment, an example has been described in which the customer service person arbitrarily selects a submenu by selecting a main menu that includes a submenu on the main menu screen 400. On the other hand, in selecting a submenu, an initial value may be set in advance so that one of a plurality of options is automatically selected. If the initial value is set, for example, the initial value "Medium" will be automatically selected among "Large", "Medium", and "Small" as an option for the submenu "Rice" of the main menu "Hamburger set". selected. Thereafter, the selection can be changed to a desired option according to the user's selection. For example, the size of the rice can be changed from "medium" to "large" by the user's selection.

Furthermore, in the above-described embodiment, the submenus registered in the submenu DB 132 that have options (for example, in a hamburger steak set, options for rice size "large", "medium", and "small") are The explanation has been made assuming that it is registered in the submenu DB 132. On the other hand, even if there is no option (such as "salad" in the hamburger set in the above embodiment), it may be registered in the submenu DB 132.

Furthermore, in the above-described embodiment, the submenu DB 132 may have all submenus registered, not only the submenus that require selection from the customer. In this case, in the submenu DB 132, information indicating that selection is required is associated with a submenu that requires selection. In this case, the second control unit 21 extracts the submenu that needs to be selected based on the information, and causes the submenu screen 410 to display the submenu that needs to be selected.

Furthermore, although the above embodiment has been described on the assumption that a customer service person operates the order terminal device 20, the person who operates the order terminal device 20 is not limited to the customer service person, and the order terminal device 20 may be operated by a customer. When operated by a customer, it is assumed that the order terminal device 20 is provided at a table used by the customer. Further, the order terminal device 20 may be an order device such as a handheld terminal, a tablet terminal, or a ticket vending machine.

Furthermore, the technique of the present invention can also be applied as a program or method. Further, it can be changed as appropriate, such as partially being software and partially being hardware. Furthermore, the invention can also be used as a recording medium for a program that controls a system. Of course, the recording medium for the program may be a magnetic recording medium or a semiconductor memory, and any recording medium that will be developed in the future can be considered in exactly the same way.

1 Order management system 10 Order management device 11 First control section 12 First communication section 13 Recording medium 20 Order terminal device 21 Second control section 22 Second communication section 23 Display section 24 Input section 131 Main menu DB
132 Submenu DB
400 Main menu screen 408 Order confirmation button 410 Submenu screen 412 Selection menu 413 Option icon 414 Order transmission button 420 Order confirmation screen

Claims (7)

An order terminal device that accepts input of food and drink orders,
Comprising a display section and a control section,
The control unit includes:
When the food and drink main menu is selected, displaying on the display section a submenu screen that is a screen for accepting selections of options assigned to submenus included in the selected main menu;
Before transmitting the order contents including the selected main menu and the submenu option selected on the submenu screen to the order management device, close the display of the submenu screen and select the submenu option. displaying an order confirmation screen on the display section that displays the selected main menu and the selected submenu options;
The order confirmation screen includes a display for accepting at least one of selecting an option from the submenu and changing the selection,
In the case where an instruction for at least one of selecting an option of the sub-menu and changing the selected content is received on the order confirmation screen, the received instruction is responded to without returning from the order confirmation screen to the sub-menu screen. perform processing,
Order terminal device. The control unit includes:
According to claim 1, when the order confirmation screen is displayed when at least one of the submenus included in the selected main menu is unselected, the system calls attention to the existence of the unselected submenu. Order terminal device as described. The control unit includes:
When displaying the submenu screen when at least one of the submenus included in the selected main menu is unselected, calling attention to the existence of the unselected submenu;
The order terminal device according to claim 2. One said main menu includes a plurality of said submenus ,
The plurality of submenus include a submenu whose selection is mandatory and a submenu whose selection is optional,
The plurality of submenus included in the selected main menu are displayed on the order confirmation screen,
The control unit includes:
On the order confirmation screen, displaying on the display section a submenu for which the selection is mandatory and a submenu for which the selection is optional;
The order terminal device according to claim 1. The control unit includes:
In order to accept a predetermined option order, accept the setting of the mark to be displayed on the order confirmation screen,
The set mark is displayed at least on the order confirmation screen,
If the mark is selected on the order confirmation screen, accept the option order corresponding to the mark;
The order terminal device according to claim 1. The control unit includes:
displaying in a selectable manner an order transmission button for transmitting the order when an option corresponding to each of the required selection submenus displayed on the order confirmation screen is selected;
The order terminal device according to claim 4. A program executed by a computer of an order terminal device that accepts input of food and drink orders,
to the computer;
When the food and drink main menu is selected, displaying a submenu screen on a display unit, which is a screen for accepting selections of options assigned to submenus included in the selected main menu;
Before transmitting the order contents including the selected main menu and the submenu option selected on the submenu screen to the order management device, close the display of the submenu screen and select the submenu option. displaying on the display section an order confirmation screen that displays the selected main menu and the selected submenu options;
A program to run
The order confirmation screen includes a display for accepting at least one of selecting an option from the submenu and changing the selection,
In the case where an instruction for at least one of selecting an option of the sub-menu and changing the selected content is received on the order confirmation screen, the received instruction is responded to without returning from the order confirmation screen to the sub-menu screen. Perform processing.

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