JP7248844B1 - Information processing device, information processing method and information processing program - Google Patents

Abstract

An information processing device, an information processing method, and an information processing program capable of providing better services are provided. An information processing apparatus according to the present application includes an extractor, a generator, and a provider. The extracting unit extracts information about the product to be evaluated from the user's conversation. The generation unit generates evaluation information regarding product evaluation based on the extracted information. The providing unit provides the generated evaluation information. [Selection drawing] Fig. 3

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

In recent years, there is a service that enables real-time transmission and reception of messages, data, etc. in a chat format using a user's terminal device (see, for example, Patent Document 1).

JP 2022-58711 A

However, the conventional technology leaves room for improvement in terms of providing better services to users.

The present application has been made in view of the above, and aims to provide an information processing apparatus, an information processing method, and an information processing program capable of providing better services.

An information processing apparatus according to the present application includes an extraction unit, a generation unit, and a provision unit. The extracting unit extracts information about a product to be evaluated from the user's conversation. The generating unit generates evaluation information regarding the evaluation of the product based on the extracted information. The providing unit provides the generated evaluation information.

According to one aspect of the embodiment, there is an effect that better service can be provided.

FIG. 1 is a diagram illustrating processing executed by an information processing apparatus according to an embodiment. FIG. 2 is a diagram illustrating a configuration example of an information processing system according to the embodiment; FIG. 3 is a diagram illustrating a configuration example of an information processing apparatus according to the embodiment; FIG. 4 is a diagram showing an example of user information. FIG. 5 is a diagram showing an example of product information. FIG. 6 is a diagram showing an example of seller information. FIG. 7 is a flowchart illustrating a procedure of information processing performed by the information processing apparatus according to the embodiment. FIG. 8 is a diagram illustrating an example of a hardware configuration;

Hereinafter, modes for implementing an information processing apparatus, an information processing method, and an information processing program according to the present application (hereinafter referred to as "embodiments") will be described in detail with reference to the drawings. The information processing apparatus, information processing method, and information processing program according to the present application are not limited to this embodiment. Also, in each of the following embodiments, the same parts are denoted by the same reference numerals, and overlapping descriptions are omitted.

(embodiment)
First, processing executed by the information processing apparatus according to the embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating processing executed by an information processing apparatus according to an embodiment. Note that FIG. 1 shows an operation example of an information processing system S including the information processing device 1 according to the embodiment. As shown in FIG. 1 , an information processing system S according to the embodiment includes an information processing device 1 , a user terminal 100 and a vendor terminal 200 .

In the information processing system S according to the embodiment, information about the product to be evaluated is extracted from the user's conversation, evaluation information about the evaluation of the product is generated based on the extracted information, and the generated evaluation is generated. provide information.

Specifically, each user terminal 100 communicates with each other by transmitting and receiving messages via the information processing device 1 in a chat format, for example (step S1).

Next, the information processing device 1 extracts information about the product to be evaluated from the user's conversation (step S2). A product to be evaluated is, for example, a product purchased by the user within a predetermined period. Note that the product to be evaluated may be, for example, a product for which the user has already posted a product evaluation on the electronic commerce site, or may be a product for which no evaluation has been posted.

The information about the product is, for example, impressions of using the product, and information such as the actual performance and functions of the product. The information processing device 1 extracts information about products by analyzing messages transmitted by conversations from users.

Subsequently, the information processing device 1 generates evaluation information regarding evaluation of the product based on the extracted information regarding the product (step S3). The evaluation information is, for example, text information indicating evaluations of items such as durability, performance, and function, and score information. Note that the evaluation information may be generated for each item described above.

Subsequently, the information processing device 1 provides the generated evaluation information to the user and the product seller (including the manufacturer) (step S4).

In other words, the information processing apparatus 1 according to the embodiment analyzes the user's conversation and automatically generates evaluation information. This eliminates the need for the user to generate the evaluation information by himself, and furthermore, it is possible to generate realistic evaluation information based on the user's conversation. That is, according to the information processing apparatus 1 according to the embodiment, it is possible to provide better services to users (including distributors).

Next, a configuration example of the information processing system S according to the embodiment will be described with reference to FIG. FIG. 2 is a block diagram showing a configuration example of the information processing system S according to the embodiment. As shown in FIG. 2, in an information processing system S according to the embodiment, an information processing device 1 and a plurality of user terminals 100 are connected to a network N by wire or wirelessly. The network N is, for example, the Internet, a WAN (Wide Area Network), a LAN (Local Area Network), or the like.

The information processing device 1 is a server device that executes the information processing method according to the embodiment. The information processing device 1 extracts information about the product to be evaluated from the user's conversation, generates evaluation information about the evaluation of the product based on the extracted information, and provides the generated evaluation information. .

Further, the information processing apparatus 1 cooperates with a plurality of user terminals 100, and provides each user terminal 100 with API (Application Programming Interface) services for various applications (hereinafter referred to as applications), etc., and information for providing various data. It is a processing device, and is realized by a server device, a cloud system, or the like.

Further, the information processing device 1 may be an information processing device that provides some kind of web service online to each user terminal 100 . For example, the information processing apparatus 1 provides, as Web services, Internet connection, search service, SNS (Social Networking Service), electronic commerce (EC: Electronic Commerce), electronic payment, online game, online banking, online trading, accommodation/ticket reservation. , video/music distribution, news, maps, route search, route guidance, route information, operation information, weather forecast, etc. may be provided. In practice, the information processing apparatus 1 may cooperate with various servers that provide web services as described above, mediate the web services, or take charge of the processing of the web services.

A user terminal 100 is a terminal device owned by a user. The user terminal 100 can be any type of terminal device such as a smart phone, desktop PC, notebook PC, tablet PC, or the like. The user terminal 100 transmits various types of information to the information processing device 1 and the like, and receives information provided from the information processing device 1 and the like.

The sales source terminal 200 is a terminal device possessed by the sales user. Any type of terminal device such as a smart phone, a desktop PC, a notebook PC, a tablet PC, or the like can be used as the vendor terminal 200 . The marketer terminal 200 transmits various types of information to the information processing device 1 and the like, and receives information provided from the information processing device 1 and the like.

Next, a configuration example of the information processing apparatus 1 will be described with reference to FIG.

FIG. 3 is a diagram showing a configuration example of the information processing device 1 according to the embodiment. As shown in FIG. 3 , the information processing device 1 has a communication section 2 , a control section 3 and a storage section 4 . The control unit 3 includes an acquisition unit 31 , an extraction unit 32 , a generation unit 33 and a provision unit 34 . The storage unit 4 stores user information 41 , product information 42 and seller information 43 .

The communication unit 2 is realized by, for example, a NIC (Network Interface Card) or the like. The communication unit 2 is connected to a network by wire or wirelessly.

The control unit 3 is a controller, and for example, various programs (information processing (corresponding to an example of a program) is executed using a RAM or the like as a work area. In addition, the control unit 3 is a controller, and may be implemented by an integrated circuit such as an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or a GPGPU (General Purpose Graphic Processing Unit). .

The storage unit 4 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disc.

The user information 41 is information about users. FIG. 4 is a diagram showing an example of the user information 41. As shown in FIG. As shown in FIG. 4, the user information 41 includes items such as "user ID", "attribute information", and "action history".

“User ID” is identification information that identifies a user. The “attribute information” is information about user attributes, including psychographic attributes, demographic attributes, and the like. "Action history" is the user's action history on the network. The “action history” includes, for example, user's search behavior, purchase behavior, conversation history, and the like.

The product information 42 is information about products. FIG. 5 is a diagram showing an example of the product information 42. As shown in FIG. As shown in FIG. 5, the product information 42 includes items such as "product ID", "product information", and "evaluation information".

“Product ID” is identification information for identifying the product. "Product information" is information about the product. "Product information" includes, for example, product name, performance, function, model, and the like. The “evaluation information” is information about product evaluation, and is generated by the generation unit 33, which will be described later.

The seller information 43 is information about the selling user. FIG. 6 is a diagram showing an example of the seller information 43. As shown in FIG. As shown in FIG. 6, the seller information 43 includes items such as "seller ID", "store information", and "products handled".

“Seller ID” is identification information that identifies a selling user. "Store information" is information about stores managed by sales users. "Store information" includes, for example, store name, location, category (retail, etc.) and the like. "Handled product" is information indicating the product handled by the sales user, and the product ID shown in FIG. 5 is input.

Next, each function (acquisition unit 31, extraction unit 32, generation unit 33, and provision unit 34) of the control unit 3 of the information processing device 1 will be described.

Acquisition unit 31 acquires information on a conversation conducted by a user. Specifically, the acquisition unit 31 acquires messages sent and received by the user in chat format. Further, the acquisition unit 31 may acquire conversations for each group to which a plurality of users belong, instead of acquiring conversations for each user.

The extraction unit 32 extracts information about the product to be evaluated from the conversation acquired by the acquisition unit 31 . A product to be evaluated is, for example, a product purchased by the user within a predetermined period. Note that the product to be evaluated may be, for example, a product for which the user has already posted a product evaluation on the electronic commerce site, or may be a product for which no evaluation has been posted.

The information about the product is, for example, impressions of using the product, and information such as the actual performance and functions of the product. The extraction unit 32 analyzes messages transmitted by conversations from users and extracts information about products.

Specifically, the extracting unit 32 identifies the product to be evaluated by extracting a message (name, model, etc.) specifying the product to be evaluated from the conversation of the user (or group). . Then, the extraction unit 32 identifies the message regarding the product evaluation from the messages sent by the user before and after the message identifying the product, and extracts the message as information regarding the product.

The generation unit 33 generates evaluation information regarding product evaluation based on the information extracted by the extraction unit 32 . The evaluation information is, for example, text information indicating evaluations of items such as durability, performance, and function, and score information. Note that the evaluation information may be generated for each item described above.

For example, the generating unit 33 generates evaluation information by analyzing a message regarding product evaluation included in product information.

Note that the evaluation information may be generated for each user based on user conversations, or may be generated for each group based on conversations between a plurality of users belonging to a group.

The providing unit 34 provides the evaluation information generated by the generating unit 33 to the outside. For example, the provision unit 34 provides the evaluation information to a predesignated provision destination. For example, the providing unit 34 provides evaluation information to users who are looking for products. A user who is looking for a product is, for example, a user who is searching for a product, or a user who is having a conversation about a product (for example, a conversation about wanting this product).

Alternatively, a user related to the user who had the conversation leading to the generation of the evaluation information may be the provision destination. For example, the providing unit 34 provides evaluation information to users with similar attribute information.

Further, the providing unit 34 may provide the generated evaluation information to a product supplier (seller or manufacturer) or post (provide) it to a sales site.

Next, an information processing procedure performed by the information processing apparatus 1 according to the embodiment will be described with reference to FIG. 7 . FIG. 7 is a flowchart showing the processing procedure of information processing executed by the information processing apparatus 1 according to the embodiment.

As shown in FIG. 7, the control unit 3 first acquires the user's conversation (step S101).

Subsequently, the control unit 3 extracts information about the product to be evaluated from the user's conversation (step S102).

Subsequently, the control unit 3 generates evaluation information regarding product evaluation based on the extracted information (step S103).

Subsequently, the control unit 3 provides the generated evaluation information (step S104), and terminates the process.

〔others〕
Also, among the processes described in the above embodiments, some of the processes described as being automatically performed can also be performed manually. Alternatively, all or part of the processes described as being performed manually can be performed automatically by known methods. In addition, information including processing procedures, specific names, various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each drawing is not limited to the illustrated information.

Also, each component of each device illustrated is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution and integration of each device is not limited to the one shown in the figure, and all or part of them can be functionally or physically distributed and integrated in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

For example, part or all of the storage unit 4 shown in FIG. 3 may be held in a storage server or the like instead of being held by each device. In this case, each device acquires various information by accessing the storage server.

[Hardware configuration]
Further, the information processing apparatus 1 according to the above-described embodiments is implemented by a computer 1000 configured as shown in FIG. 8, for example. FIG. 8 is a diagram illustrating an example of a hardware configuration; A computer 1000 is connected to an output device 1010 and an input device 1020, and an arithmetic device 1030, a primary storage device 1040, a secondary storage device 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 are connected via a bus 1090. have

The arithmetic device 1030 operates based on programs stored in the primary storage device 1040 and the secondary storage device 1050, programs read from the input device 1020, and the like, and executes various processes. The primary storage device 1040 is a memory device such as a RAM that temporarily stores data used by the arithmetic device 1030 for various calculations. The secondary storage device 1050 is a storage device in which data used for various calculations by the arithmetic device 1030 and various databases are registered. It is realized by

The output IF 1060 is an interface for transmitting information to be output to the output device 1010 that outputs various types of information such as a monitor and a printer. It is realized by a connector conforming to a standard such as HDMI (registered trademark) (High Definition Multimedia Interface). Also, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, keyboard, scanner, etc., and is realized by, for example, USB.

Note that the input device 1020 includes, for example, optical recording media such as CDs (Compact Discs), DVDs (Digital Versatile Discs), PDs (Phase change rewritable discs), magneto-optical recording media such as MOs (Magneto-Optical discs), and tapes. It may be a device that reads information from a medium, a magnetic recording medium, a semiconductor memory, or the like. Also, the input device 1020 may be an external storage medium such as a USB memory.

Network IF 1080 receives data from other devices via network N and sends the data to arithmetic device 1030, and also transmits data generated by arithmetic device 1030 via network N to other devices.

The arithmetic device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070 . For example, arithmetic device 1030 loads a program from input device 1020 or secondary storage device 1050 onto primary storage device 1040 and executes the loaded program.

For example, when the computer 1000 functions as the information processing device 1 , the arithmetic device 1030 of the computer 1000 implements the functions of the control unit 3 by executing programs loaded on the primary storage device 1040 .

〔effect〕
As described above, the information processing device 1 according to the embodiment includes the extraction unit 32, the generation unit 33, and the provision unit 34. The extraction unit 32 extracts information about the product to be evaluated from the user's conversation. The generation unit 33 generates evaluation information regarding product evaluation based on the extracted information. The providing unit 34 provides the generated evaluation information. With such a configuration, better service can be provided to the user.

As described above, some of the embodiments of the present application have been described in detail based on the drawings. It is possible to carry out the invention in other forms with modifications.

〔others〕
Further, among the processes described in the above embodiments, all or part of the processes described as being automatically performed can be manually performed, or the processes described as being performed manually can be performed manually. All or part of this can also be done automatically by known methods. In addition, information including processing procedures, specific names, various data and parameters shown in the above documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each drawing is not limited to the illustrated information.

Also, each component of each device illustrated is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution and integration of each device is not limited to the one shown in the figure, and all or part of them can be functionally or physically distributed and integrated in arbitrary units according to various loads and usage conditions. Can be integrated and configured.

Further, each processing described in the above-described embodiments can be appropriately combined within a range that does not contradict the content of the processing.

Also, the "section, module, unit" described above can be read as "means" or "circuit". For example, the control unit 3 can be read as control means or a control circuit.

1 information processing device 2 communication unit 3 control unit 4 storage unit 31 acquisition unit 32 extraction unit 33 generation unit 34 provision unit 41 user information 42 product information 43 seller information 100 user terminal 200 seller terminal S information processing system

Claims (8)

an extraction unit for extracting information about a product to be evaluated from among conversations held in a group where a plurality of users chat in a chat format ;
a generation unit that generates evaluation information regarding the evaluation of the product for each of the groups based on the extracted information;
a providing unit that provides the generated evaluation information ;
with
The extractor is
A message identifying the product to be evaluated is extracted from conversations held in the group, and a message regarding the evaluation of the product is identified from messages sent before and after the message by the user belonging to the group. and extract it as information related to the product
Information processing equipment. The generating unit
The information processing apparatus according to claim 1, wherein text information indicating the evaluation of the product is generated as the evaluation information. The generating unit
The information processing apparatus according to claim 1, wherein score information indicating an evaluation of said product is generated as said evaluation information. The generating unit
The information processing apparatus according to claim 1, wherein the evaluation information indicating the evaluation of each item of the product is generated. The providing unit
The information processing apparatus according to claim 1, wherein said evaluation information is provided to a user searching for said product. The providing unit
The information processing apparatus according to claim 1, wherein the evaluation information is provided to a supplier of the product. A computer-executed information processing method comprising:
an extracting step of extracting information about a product to be evaluated from among conversations held in a group where a plurality of users converse in a chat format ;
a generation step of generating evaluation information regarding the evaluation of the product for each of the groups based on the extracted information;
a provision step of providing the generated evaluation information ;
including
The extraction step includes
A message identifying the product to be evaluated is extracted from conversations held in the group, and a message regarding the evaluation of the product is identified from messages sent before and after the message by the user belonging to the group. and extract it as information related to the product
Information processing methods. an extraction procedure for extracting information about a product to be evaluated from among conversations held in a group where a plurality of users converse in a chat format ;
a generation procedure for generating evaluation information regarding the evaluation of the product for each of the groups based on the extracted information;
a providing procedure for providing the generated evaluation information ;
on the computer , and
The extraction procedure includes:
A message identifying the product to be evaluated is extracted from conversations held in the group, and a message regarding the evaluation of the product is identified from messages sent before and after the message by the user belonging to the group. and extract it as information related to the product
Information processing program.

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