JP7241332B2 - Server device, delivery support method, and program - Google Patents

Description

Application of Article 30, Paragraph 2 of the Patent Act March 16, 2018 http://okagekk. com/index. php/news-detail/? Announced via newsid=301, March 19, 2018 http://okagekk. com/index. php/news-detail/? Announced via newsid=317, March 19, 2018 press release, March 19, 2018 https://www. royal-holdings. co. jp/release/backnumber/2018/3740. php https://www. royal-holdings. co. jp/release/56026f4bc8c0b510566e6761ab22f9be. Announced via pdf, August 2, 2018 http://okagekk. com/index. php/news-detail/? Announced via newsid=333, August 2, 2018 press release, September 12, 2018 https://www. dennys. jp/pdf/180912. Announced via pdf, September 19, 2018 http://okagekk. com/index. php/news-detail/? Announced via newsid=352, September 19, 2018 Press release, August 23, 2018 Pamphlet issued, March 27, 2018, July 1, 2018, September 1, 2018 , September 12, 2018, October 1, 2018 Sales

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a server device or the like that performs processing related to product delivery.

2. Description of the Related Art Conventionally, there has been a delivery support device that allows a recipient to receive a package anonymously regardless of where they are (see, for example, Patent Document 1).

JP 2014-225187 A

However, there is no conventional technology that supports users with limited mobility, such as at-home care recipients, elderly people living alone, passengers on Shinkansen trains, and spectators at stadiums, so that they can easily receive product delivery. did not exist.

The server device of the first invention includes a specific information receiving unit for receiving specific information from a terminal device that reads a code of an order code sheet in which a code embedded with specific information for specifying a user is read, and a code corresponding to the code. a screen information transmission unit that transmits screen information of a screen for inputting an order for one or more products to a terminal device; An order information receiving unit that receives order information related to product orders from a terminal device, a personal information acquisition unit that acquires personal information including location information indicating the location of the user corresponding to the specific information, and an order information reception unit that receives The server device includes a delivery processing unit that performs delivery processing related to delivery of one or more products corresponding to the order information using the order information and the personal information acquired by the personal information acquisition unit.

With such a configuration, a server apparatus is realized that supports a user with limited mobility to easily receive delivery of products.

Further, the server device of the second invention is a server device in which the specific information includes the user's personal information in contrast to the first invention.

With such a configuration, the user can receive the delivery of the product without entering personal information.

Further, the server device of the third invention is a server device in which the personal information includes the user's address information and name information in contrast to the first or second invention.

With such a configuration, the user can receive the delivery of the product without entering personal information including address and name.

Further, in contrast to the third invention, the server device of the fourth aspect of the present invention has a location information receiving unit that receives location information indicating the location of the terminal device, and a condition that the location information and the address information are determined in advance. The delivery processing unit is a server device that performs delivery processing only when the determination unit determines that the delivery processing unit is close enough to satisfy a predetermined condition.

With this configuration, orders placed by a terminal device located away from the address are not delivered, so the user can safely receive the delivery of the product without entering personal information including the address and name. can.

Further, in the server device of the fifth invention, in contrast to the first or second invention, the personal information is seat identification information that identifies a seat or a table, and the delivery processing unit uses the seat identification information to , a server device that performs delivery processing for delivering one or more products to a seat or a table.

With such a configuration, a user seated at a specific seat or a specific table can easily receive delivery of the product.

In addition, the seat of the sixth invention is, in contrast to the fifth invention, a seat attached with an order code sheet showing a code in which the specific information received by the server device is embedded.

With such a configuration, the user sitting on the seat can easily receive the delivery of the product.

In contrast to the sixth invention, the seat of the seventh invention is a seat with an order code sheet pasted on the rear surface of the backrest, wherein the specific information is information for identifying the rear seat.

With such a configuration, the user seated in the seat can easily receive the delivery of the product using the code of the seat in front.

Further, the table of the eighth invention is a table pasted with an order code sheet showing a code in which specific information received by the server device is embedded, in contrast to the fifth invention.

With such a configuration, the user sitting at the table can easily receive the delivery of the product.

The order code sheet of the ninth invention is, in contrast to any one of the first to fourth inventions, an order code sheet in which a code embedded with specific information received by the server device is displayed on a magnet. is.

With such a configuration, by pasting the order code sheet on the refrigerator or the like, the user can easily receive the delivery of the product such as food.

According to the present invention, it is possible to realize a server device that supports a user who has limited mobility to easily receive delivery of products.

Block diagram of an information system according to Embodiment 1 Flowchart explaining the operation of the same server device Layout of the same order code sheet Data structure diagram of the same personal information A diagram showing an example of a screen on the same terminal device Block diagram of an information system according to Embodiment 2 Layout of the same order code sheet Data structure diagram of seat identification information, which is the same personal information A diagram showing an example of the screen on the same delivery person's terminal External view of computer system A diagram showing an example of the internal configuration of a computer system

Two embodiments of the server device and the like will be described below with reference to the drawings. It should be noted that, since components denoted by the same reference numerals in each embodiment perform the same operations, repetitive description may be omitted. In each embodiment, components with the same names and different reference numerals perform the same operations except for some, so only the different operations will be described, and the same operations will not be described again. sometimes.

(Embodiment 1)
FIG. 1 is a block diagram of an information system 100 according to the first embodiment. The information system 100 includes a server device 1 and one or more terminal devices 2 . The server device 1 is communicably connected to each of one or more terminal devices 2 via a network such as a LAN or the Internet, a wireless or wired communication line, or the like.

The server device 1 is, for example, a server of an operating company that operates the information system 100, but may be a cloud server, an ASP server, or the like, regardless of its type or location.

The terminal device 2 is, for example, a terminal of a user who uses the information system 100 . A user is, for example, a person who lives in a fixed place such as a home or a facility and cannot easily go out due to age, health, or the like. In other words, the user of the present embodiment has difficulty in shopping for items necessary for daily life (hereinafter referred to as daily necessities) such as food and daily necessities due to restrictions on movement from a residence such as home. It can be said that he is a difficult person. This type of user is, for example, a person requiring care, a person requiring support, a person receiving medical care at home, an elderly person living alone, or the like, but anyone can be used.

The terminal is, for example, a mobile terminal, but may be a stationary PC or the like, and the type is not limited. The mobile terminal is, for example, a smart phone, a tablet terminal, a mobile phone, a notebook PC, etc., but the type of mobile terminal does not matter.

Alternatively, the terminal device 2 may be a terminal of an agent for shopping for the user. The agent may be, for example, a helper, a family member, or anyone else.

The server device 1 includes a storage unit 11 , a reception unit 12 , a transmission unit 13 and a processing unit 14 . The receiver 12 includes a specific information receiver 121 , an order information receiver 122 , and a position information receiver 123 . The transmission unit 13 has a screen information transmission unit 131 . The processing unit 14 includes a personal information acquisition unit 141 , a delivery processing unit 142 and a determination unit 143 .

The terminal device 2 includes a terminal storage section 21 , a terminal reception section 22 , a terminal processing section 23 , a terminal transmission section 24 , a terminal reception section 25 and a terminal output section 26 .

The storage unit 11 configuring the server device 1 can store various types of information. The various types of information are, for example, an ID, which will be described later, personal information, which will be described later, and screen information, which will be described later.

The receiving unit 12 receives various kinds of information. The various types of information are, for example, later-described specific information, later-described screen identifiers, later-described order information, and later-described position information.

The specific information receiving unit 121 receives specific information. Specific information is information that identifies an individual. An individual is each of one or more users corresponding to one or more terminal devices 2 that constitute the information system 100 . Specific information includes, for example, user's personal information. Personal information is information about an individual. Personal information includes, for example, user's address information and user's name information. Address information is information indicating a user's address. Name information is information indicating the user's name.

Alternatively, personal information may include location information. The location information is information indicating the location of the user. The location information is, for example, address information, but may be facility information. The facility information is information indicating the facility where the user is. The facility information is, for example, the name of the facility, fixed telephone number, etc., but any information that can identify the facility may be used. When the location information is facility information, the storage unit 11 may store a set of pairs of facility information and address information. A set of pairs is usually composed of two or more pairs, but may be composed of only one pair (the same applies hereinafter).

Alternatively, the identification information may be an ID. In this case, the storage unit 11 stores a set of pairs of IDs and personal information as described above.

The specific information receiving unit 121 receives, for example, the above specific information paired with the terminal identifier from the terminal device 2 that has read the code of the order code sheet. A terminal identifier is information for identifying the terminal device 2 . The terminal identifier is, for example, a MAC address, an IP address, or the like, but may be a mobile phone number or any information that can identify the terminal device 2 .

If there is only one terminal device 2, only the specific information may be transmitted and received, and the terminal identifier may not be transmitted and received. This matter also applies to transmission and reception of position information, which will be described later.

The order code sheet is a sheet on which codes are displayed for the user to order products. It can be said that a code is a figure in which information is embedded. Specific information that identifies the user is embedded in the code of the order code sheet.

A screen identifier is also usually embedded in the code. A screen identifier is information for identifying a screen. A screen is a screen for inputting an order for one or more products. The screen identifier is, for example, a URL, but may be an ID associated with the URL, or any information that can identify the screen.

In this case, one or more pieces of screen information are stored in the storage unit 11 in pairs with screen identifiers. The screen information in this embodiment is the information of the screen for inputting orders for one or more products as described above. The screen information is, for example, a web page, but may be a PDF, a screen of a dedicated application, or the like, and its data format does not matter.

A web page is a page-based document provided on the World Wide Web. A web page is composed of one or more types of information of characters or images, and can be viewed with a browser. A web page is identified by a URL. In the web page of the present embodiment, for example, one or more pairs of product names corresponding to product identifiers and input fields for entering quantities are arranged within the page.

The code on the order code sheet CS1 is read by the terminal device 2 when the user places an order for the product. The specific information receiving section 121 receives specific information from the terminal device 2 that has read the code of the order code sheet CS1. Further, the specific information receiving unit 121 receives, for example, the screen identifier together with the specific information from the terminal device 2 that has read the code. Alternatively, the specific information receiving unit 121 may receive specific information including a screen identifier.

However, the screen identifier is not mandatory. For example, if there is only one screen for entering orders for each of the one or more products, the screen identifiers may not be embedded in the code. Also, the storage unit 11 does not need to store a set of pairs of screen identifiers and screen information, and the specific information receiving unit 121 does not need to receive screen identifiers.

The code is, for example, a QR code (registered trademark; the same shall apply hereinafter), but may be a two-dimensional code other than the QR code, or may be a one-dimensional code such as a bar code. A two-dimensional code other than a QR code is, for example, an SP code, a CP code, or the like, but the type is not limited.

Exposed refers to a state in which the code appears on the surface of the sheet. Revelation is realized, for example, by printing on the surface of the sheet, but it can also be realized by laser engraving on the sheet. Alternatively, for example, a code may be printed on a sticker and the sticker may be attached to the sheet.

The order code sheet is preferably a magnet sheet with the codes exposed on the magnet. This type of order code sheet is affixed to items containing materials such as iron that stick to magnets. An article to which this type of order code sheet is affixed is, for example, a refrigerator. , regardless of the type.

Alternatively, the order code sheet may be a sticker on which the code is exposed. This type of order code sheet can be attached to articles made of wood, resin, or the like that do not stick to magnets. Alternatively, the order code sheet may be a simple piece of paper on which the code is expressed. This type of order code sheet is pasted on appropriate places, such as various articles and walls, using adhesive tape, thumbtacks, or the like.

In this way, the material and method of creating the order code sheet do not matter. In addition, it does not matter where the order code sheet is pasted.

Specifically, for example, the code on the order code sheet attached to the refrigerator or the like at the user's home is read by the camera of the terminal device 2 by the operation of the helper who visits the user's home. Then, the specific information extracted from the code is transmitted from the terminal device 2 to the server device 1 .

The order information receiving unit 122 receives order information. The order information is information related to the order of the product. The order information includes one or more types of information among product identifiers and quantity information.

A product identifier is information that identifies a product. The product identifier is, for example, a product name, product number, or the like, but any information that can identify the product may be used. Quantity information is information indicating the number or quantity of products. The quantity information is, for example, 2 pieces, 1 dozen, 3 liters, etc., but the numerical value and the unit do not matter.

Specifically, for example, the specific information receiving unit 121 receives the specific information paired with the terminal identifier from the terminal device 2 that has read the code on the order code sheet. Then, in response to the reception of the specific information, the screen information transmission unit 131, which will be described later, transmits screen information corresponding to the read code, which is screen information of a screen for inputting an order for one or more products, to the terminal. It is transmitted to the terminal device 2 identified by the identifier.

Note that the read code is the result of reading the code. The code reading result may be, for example, a code image, a character string, or one or more pieces of characteristic information extracted from the code. It can be said that the feature information is information that quantitatively indicates the graphical feature of the code. The feature information is, for example, information such as the arrangement of one or more graphic elements forming a code and the size of each graphic element, but the type and number of extracted feature amounts do not matter. Further, processing for reading a code such as a QR code and extracting information from the read code is well known, and detailed description thereof will be omitted.

For example, in response to transmission of screen information to the terminal device 2, the order information receiving unit 122 receives an order regarding an order for one or more products among the one or more products on the screen according to the screen information from the terminal device 2. receive information;

The order information received in this way usually includes one or more pairs of product identifiers and quantity information. However, for example, if there is only one product, the order information may not have the product identifier. Also, for example, if the quantity is "1", the order information may not have quantity information.

The position information receiving unit 123 receives position information. Position information is information indicating the position of the terminal device 2 . Location information is represented by, for example, a pair of latitude and longitude. This type of location information is acquired using, for example, a GPS receiver of the terminal device 2, and is transmitted from the terminal device 2 to the server device 1 together with the terminal identifier.

Alternatively, location information may be represented by access point identifiers. The access point identifier is information that identifies the access point of the terminal device 2 to the network. This kind of location information can be obtained, for example, from an external server that manages access to the network. The terminal device 2 may, for example, transmit the location information thus acquired from the external server to the server device 1 in combination with the terminal identifier.

The location information receiving unit 123 receives, for example, the location information transmitted from the terminal device 2 as described above in combination with the terminal identifier.

The transmission unit 13 transmits various kinds of information. Various types of information are, for example, screen information.

The screen information transmission unit 131 transmits screen information. The screen information is, as described above, information on the screen for inputting orders for one or more products.

The screen information transmission unit 131 transmits screen information corresponding to the code read by the terminal device 2 to the terminal device 2, for example. The screen information corresponding to the code may be screen information corresponding to information extracted from the code. The information extracted from the code is, for example, specific information, but it may be a screen identifier, or any information that can be extracted from the code.

Specifically, for example, the storage unit 11 stores a set of pairs of specific information and screen information, and the screen information transmitting unit 131 stores screen information corresponding to the specific information received by the specific information receiving unit 121. Acquired from part 11. Then, the screen information transmitting unit 131 transmits the acquired screen information to the terminal device 2 identified by the terminal identifier received in combination with the specific information.

Alternatively, a set of pairs of screen identifiers and screen information is stored in the storage unit 11, and the screen information transmitting unit 131 transmits the screen information corresponding to the screen identifier received together with the specific information by the specific information receiving unit 121, It may be acquired from the storage unit 11 . Then, the screen information transmitting unit 131 transmits the acquired screen information to the terminal device 2 identified by the terminal identifier received in combination with the specific information.

The transmitted screen information may not be the same as the stored screen information. For example, the screen information transmitting unit 131 acquires from the storage unit 11 screen information corresponding to the screen identifier received together with the specific information by the specific information receiving unit 121, and combines the acquired screen information with at least part of the specific information. may be used to form screen information for transmission.

Here, at least part of the specific information is, for example, name information, but may be address information, or address information and name information. In addition, configuring the screen information for transmission can be, for example, changing the acquired screen information so that the screen corresponding to the screen information contains a character string corresponding to at least part of the specific information. good.

The screen information transmitting unit 131 may transmit the screen information configured in this manner to the terminal device 2 identified by the terminal identifier received in combination with the specific information.

For example, a browser is installed in the terminal device 2, and the web page specified by the screen identifier extracted from the code is browsed by the browser of the terminal device 2, for example, by the helper described above. However, a browser is not required. For example, a PDF viewer or other dedicated applications may be installed in the terminal device 2 .

While browsing the web page, the helper uses an input device such as a touch panel of the terminal device 2 to match the product name of one or more products to be ordered from among the one or more product names in the web page. After entering the quantity in the input field, perform the confirmation operation.

In response to the confirmation operation, for each of one or more input fields in which the quantity has been input, the product identifier corresponding to the product name paired with the input field and the quantity input in the input field are displayed. A set of quantity information to be shown is constructed. Specific information for specifying a user is stored in the terminal device 2, and the order information including one or more sets configured in this way is transmitted from the terminal device 2 to the server device 1 together with the specific information. .

The processing unit 14 performs various types of processing. Various processes are, for example, processes of the personal information acquisition unit 141, the delivery processing unit 142, the determination unit 143, and the like. The various types of processing also include various types of discrimination described in flowcharts.

The personal information acquisition unit 141 acquires personal information. The personal information acquired by the personal information acquisition unit 141 includes location information. The location information is information indicating the location of the user, as described above. The location information shown in the personal information acquisition unit 14 1 but included in the acquired personal information is information indicating the location of the user corresponding to the specific information received by the specific information reception unit 121 .

For example, a set of pairs of specific information and personal information including location information is stored in the storage unit 11 , and the personal information acquisition unit 141 obtains information about the individual paired with the specific information received by the specific information reception unit 121 . Information is acquired from the storage unit 11 .

Alternatively, the specific information received by the specific information receiving unit 121 may include personal information, and in that case, the personal information acquisition unit 141 may acquire the personal information from the received specific information.

The delivery processing unit 142 performs delivery processing. The delivery process is a process related to product delivery. Delivery in the present embodiment is delivery to the user's address, such as home delivery, delivery, or mailing, but the form is not limited. The delivery processing related to such delivery includes, for example, ordering processing, printing an invoice including an address and name, etc., but any processing for delivering the product ordered by the user to the user's address may be used.

The delivery processing unit 142 uses the order information received by the order information receiving unit 122 and the personal information acquired by the personal information acquisition unit 141 to perform delivery processing for one or more products corresponding to the received order information. .

Specifically, for example, the storage unit 11 stores a set of pairs of product identifiers and supplier information. Supplier information is information about a supplier. A supplier is a person who supplies goods. The supplier is, for example, a manufacturer, but may be a store, a wholesaler, or the like. Supplier information includes, for example, the email address of the supplier. Alternatively, the supplier information may include one or more of the supplier's web address, or the supplier's phone number, instead of or in addition to the email address.

Note that the product identifier and the supplier information do not have to correspond one-to-one. For example, when one supplier supplies two or more products, two or more product identifiers may be associated with one supplier information.

The delivery processing unit 142 acquires one or more sets of product identifiers and quantity information from the order information received by the order information receiving unit 122 . Next, the delivery processing unit 142 acquires supplier information paired with the product identifier from the storage unit 11 for each of the acquired one or more product identifiers, and uses the acquired supplier information to store the product identifier. performs order processing for ordering the product identified by the quantity indicated by the quantity information paired with the product identifier.

Order processing is performed, for example, by sending an e-mail to the e-mail address included in the acquired supplier information. Order information corresponding to the acquired supplier information is described or attached to the mail. Order information is information related to ordering one or more products from one supplier. The order information includes, for example, one or more pairs of product identifiers and quantity information.

The delivery processing unit 142 uses the received one or more pieces of order information to compose order information as described above for each of the one or more pieces of acquired supplier information.

For example, the storage unit 11 stores timing information indicating the timing of placing an order, and the delivery processing unit 142 uses the time information acquired from the built-in clock of the MPU or the NTP server to indicate the stored timing information. In the case of timing, order information corresponding to the supplier information may be configured for each of the one or more supplier information and sent by email to the email address included in the supplier information.

Alternatively, order processing may be performed on the web page corresponding to the web address included in the supplier information, or by sending a facsimile or short message to the telephone number included in the supplier information. .

It should be noted that the order processing may include, for example, transmission of order information to a terminal (not shown) of an administrator who manages orders. The manager's terminal receives the order information and displays it on the display. The administrator confirms the displayed order information and operates to send an e-mail or the like with the order information described or attached. Alternatively, the manager can place an order by telephone or the like using the displayed order information. However, the manual operation itself by an administrator or the like is usually excluded from order processing.

In addition, the delivery processing unit 142 prints an invoice including the address and name using the address information and name information included in the acquired personal information for each of the one or more acquired product identifiers. Printing is usually printing out by a printer, but for example, a process of composing an invoice image, storing it in the storage unit 11 or the like, or transmitting it to an external device (for example, a print server, etc.). It's okay.

Note that the delivery processing unit 142 delivers only when the location information received by the location information receiving unit 123 and the address information included in the personal information acquired by the personal information acquisition unit 141 are close enough to satisfy a predetermined condition. Processing is preferred. For example, the determination unit 143 may determine whether or not they are close enough to satisfy a predetermined condition.

The determination unit 143 determines whether the location information received by the location information reception unit 123 and the address information included in the personal information acquired by the personal information acquisition unit 141 satisfy a predetermined condition.

For example, the storage unit 11 stores address information. Address information may be stored in pairs with location information. The positional information paired with the address information is the positional information of the representative point representing the point or range specified by the address information. The representative point is, for example, the center point of the range, but may be any point within the range.

The predetermined condition is a condition relating to the relationship between the position information received by the position information receiving unit 123 and the address information included in the personal information acquired by the personal information acquisition unit 141 .

The predetermined conditions are, for example, the location indicated by the location information received by the location information receiving unit 123 (hereinafter sometimes referred to as the terminal location) and the address information included in the personal information acquired by the personal information acquisition unit 141. The condition may be a condition related to the distance between the location indicated by the location information paired with the location (hereinafter sometimes referred to as the user's location). Such a condition is, for example, that the distance between the terminal position and the user's location is equal to or less than a threshold. The threshold value in this case is, for example, 100 m, 20 m, 1 km, etc., but any numerical value is acceptable.

Alternatively, the predetermined condition may be that the time required to move from the terminal position to the user's location is equal to or less than a threshold. In this case, the threshold is 1 minute, 20 seconds, 15 minutes, etc., but any numerical value is acceptable.

For example, the delivery processing unit 142 performs the delivery process only when the determination unit 143 determines that the predetermined condition as described above is close enough.

However, the determination unit 143 is not essential, and the delivery processing unit 142 may perform delivery processing regardless of the relationship between the terminal position and the user's location.

The terminal storage unit 21 configuring the terminal device 2 can store various kinds of information. Various information is, for example, a terminal identifier.

The terminal reception unit 22 receives various kinds of information. Various types of information are, for example, codes and order information.

The terminal reception unit 22 receives a code read from an order code sheet via optical reading means such as a camera or scanner.

The terminal reception unit 22 also receives order information input via an input device such as a touch panel or a keyboard to a screen displayed on a display by the terminal output unit 26, which will be described later.

The terminal processing unit 23 performs various types of processing. Various types of processing are, for example, extraction of information from read codes. The extracted information is, for example, specific information, a screen identifier, etc., but any information embedded in the code may be used.

The terminal transmission unit 24 transmits various kinds of information. Various types of information are, for example, specific information, screen identifiers, order information, and the like.

The terminal transmission unit 24 transmits, for example, the specific information extracted from the code received by the terminal reception unit 22 and the terminal identifier stored in the terminal storage unit 21 to the server device 1 . Further, the terminal transmission unit 24 may transmit, for example, the screen identifier extracted from the code together with the specific information extracted from the code received by the terminal reception unit 22 to the server device 1 in combination with the terminal identifier. good.

Also, the terminal transmission unit 24 transmits, for example, the order information received by the terminal reception unit 22 to the server device 1 together with the terminal identifier.

The terminal receiver 25 receives various information. Various types of information are, for example, screen information.

For example, in response to the terminal transmission unit 24 transmitting specific information extracted from the code read from the order code sheet to the server device 1, the terminal reception unit 25 displays a screen corresponding to the code from the server device 1. receive information; For example, when the terminal transmission unit 24 transmits a screen identifier to the server device 1 together with the specific information extracted from the code read from the order code sheet, the terminal reception unit 25 transmits the screen from the server device 1. It is preferable to receive screen information identified by an identifier. The screen information to be received is the screen information for transmission, which is configured using the screen information stored in the server device 1 and part or all of the specific information extracted from the code. It is more suitable.

The terminal output unit 26 outputs various information. Various types of information are, for example, screen information. Output is a concept that includes, for example, display on a display, printout on a printer, sound output from a speaker, storage on a recording medium, delivery of processing results to other programs, transmission to an external device, etc. be.

The terminal output unit 26 outputs, for example, screen information received by the terminal reception unit 25 via a display. The display then presents a screen for entering an order for each of the one or more products. The displayed screen preferably includes a character string corresponding to name information or the like, which is part of the specific information extracted from the code.

It should be noted that the terminal output unit 26 may print out the received screen information with a printer or store it in a recording medium.

The storage unit 11 and the terminal storage unit 21 are preferably non-volatile recording media such as hard disks and flash memories, but can also be realized by volatile recording media such as RAM. The same applies to storage unit 51 and terminal storage unit 61 described in a second embodiment to be described later.

It does not matter how the information is stored in the storage unit 11 or the like. For example, information may be stored in the storage unit 11 or the like via a recording medium, or information transmitted via a network, a communication line, or the like may be stored in the storage unit 11 or the like. Alternatively, information input via an input device may be stored in the storage unit 11 or the like. Any input device such as a keyboard, mouse, touch panel, or the like may be used.

The receiving unit 12, the specific information receiving unit 121, the order information receiving unit 122, the position information receiving unit 123, and the terminal receiving unit 25 are usually wired or wireless communication means (for example, NIC (Network interface controller), modem, etc.). communication module), but may be implemented by means for receiving broadcast (for example, broadcast reception module). The same applies to the receiving unit 52, the specific information receiving unit 521, the order information receiving unit 522, the terminal receiving unit 65, and the delivery person receiving unit 71 described in the second embodiment.

The transmission unit 13, the screen information transmission unit 131, and the terminal transmission unit 24 are usually realized by wired or wireless communication means, but may be realized by broadcasting means (for example, a broadcasting module). The same applies to the transmission unit 53, the screen information transmission unit 531, and the terminal transmission unit 64 described in the second embodiment.

The processing unit 14, the personal information acquisition unit 141, the delivery processing unit 142, the determination unit 143, and the terminal processing unit 23 are usually realized by an MPU, memory, or the like. The processing procedure of the processing unit 14 and the like is normally realized by software, and the software is recorded in a recording medium such as a ROM. However, the processing procedure may be realized by hardware (dedicated circuit). The same applies to the processing unit 54, the personal information acquisition unit 541, the delivery processing unit 542, and the terminal processing unit 63 described in the second embodiment.

The terminal reception unit 22 may or may not include an input device. The terminal reception unit 22 can be realized by the driver software of the input device, or by the input device and its driver software. The same applies to the terminal reception unit 62 described in the second embodiment.

The terminal output unit 26 may or may not include an output device such as a display or speaker. The terminal output unit 26 can be realized by the driver software of the output device, or by the output device and its driver software. The same applies to the terminal output section 66 and the deliverer output section 72 described in the second embodiment.

Next, the operation of the information system 100 will be described using the flowchart of FIG. FIG. 2 is a flowchart for explaining the operation of the server device 1. As shown in FIG.

(Step S201) The processing unit 14 determines whether or not the specific information receiving unit 121 has received specific information from the terminal device 2 that read the code.

For example, the specific information is an ID, and the storage unit 11 stores a set of pairs of IDs and personal information. If the received specific information matches any one of the one or more IDs stored in the storage unit 11, the processing unit 14 causes the specific information receiving unit 121 to identify the terminal device 2 from which the code was read. Determine that the information has been received. If the specific information receiving unit 121 has received the specific information from the terminal device 2 that read the code, the process proceeds to step S202; otherwise, the process returns to step S201.

(Step S<b>202 ) The screen information transmission unit 131 transmits screen information corresponding to the code to the terminal device 2 . For example, the storage unit 11 stores a set of pairs of specific information and screen information, and the screen information transmission unit 131 acquires the screen information corresponding to the specific information from the storage unit 11, It is transmitted to the terminal device 2 identified by the terminal identifier received in pair with the specific information.

(Step S<b>203 ) The processing section 14 determines whether or not the order information receiving section 122 has received the order information from the terminal device 2 . If the order information receiving unit 122 has received the order information from the terminal device 2, the process proceeds to step S204; otherwise, the process returns to step S203.

(Step S204) The personal information acquisition unit 141 acquires the user's personal information corresponding to the specific information. For example, a set of pairs of specific information and personal information including location information is stored in the storage unit 11, and the personal information acquisition unit 141 obtains personal information paired with the specific information received in step S201. Acquired from the storage unit 11 .

(Step S205) The delivery processing unit 142 uses the order information received in step S203 and the personal information acquired in step S204 to perform delivery processing for one or more products corresponding to the order information. Note that the delivery in the present embodiment is delivery to the user's address, and the delivery processing includes, for example, order processing, printing of an invoice containing the address and name, and the like. After that, the process returns to step S201.

In the flowchart of FIG. 2, an example of processing in the case where a set of pairs of specific information and screen information is stored in the storage unit 11, but the storage unit 11 stores screen identifiers and screen information. A set of pairs may be stored. In this case, in step S202, the screen information transmission unit 131 acquires from the storage unit 11 the screen information corresponding to the screen identifier extracted from the code, and uses the terminal identifier received paired with the specific information in step S201. Send to the terminal device 2 to be identified.

In the flowchart of FIG. 2, after the screen information is transmitted in step S202 in response to receiving the specific information in step S201, in response to receiving the order information for the screen information in step S203, step Although the personal information is acquired in S204, the acquisition of personal information in step S204 may be performed, for example, immediately after transmitting the screen information in step S202 or immediately after receiving the specific information in step S201.

That is, the five steps S201 to S205 that constitute the flowchart of FIG. It does not matter if they are executed in order.

In the latter case, in step S202, the screen information transmission unit 131 uses the acquired screen information and at least part of the specific information (for example, name information) to configure screen information for transmission, The configured screen information may be transmitted to the terminal device 2 identified by the terminal identifier received in pair with the specific information.

2 is executed for each of two or more terminal identifiers received by the specific information receiving unit 121 in pairs with the specific information, for example. Therefore, two or more processes corresponding to two or more terminal identifiers may be executed in parallel.

Further, in the flowchart of FIG. 2, the processing starts when the power of the server device 1 is turned on or the program is started, and the processing ends when the power is turned off or an interruption of processing end occurs. However, the trigger for starting or ending processing does not matter.

In addition, in the flowchart of FIG. 2, for example, the following two steps S204a and S204b may be added between steps S204 and S205. In this modification, the personal information acquired in step S204 includes address information.

(Step S<b>204 a ) The processing unit 14 determines whether or not the location information receiving unit 123 has received the location information of the terminal device 2 . If the position information receiving unit 123 has received the position information of the terminal device 2, the process proceeds to step S204b; otherwise, the process returns to step S204a.

(Step S204b) The determination unit 143 determines whether or not the location information received in step S204b and the address information included in the personal information acquired in step S204 are close enough to satisfy the conditions. If the location information and the address information are close enough to satisfy the condition, the process proceeds to step S205; otherwise, the process returns to step S201.

A specific operation example of the information system 100 will be described below. Various modifications are possible in the following description, and the scope of the present invention is not limited in any way.

An information system 100 in this example includes a server device 1 and two or more terminal devices 2 . The server device 1 is communicably connected to each of two or more terminal devices 2 via a network or the like. The server device 1 is, for example, a server of an operating company that operates the information system 100 .

One of the two or more terminal devices 2 (hereinafter sometimes referred to as terminal device 2A) is a helper terminal that takes care of Mr. Tanaka who is one of the users of the information system 100. FIG. It can be said that Mr. Tanaka is a person with shopping difficulties who has restrictions on movement from home and, for example, has difficulty shopping for daily necessities such as food. The helper visits Mr. Tanaka's home and orders daily necessities on behalf of Mr. Tanaka.

For example, a magnetic order code sheet CS1 as shown in FIG. 3 is pasted on the refrigerator in Mr. Tanaka's home. FIG. 3 is a layout diagram of the order code sheet in this embodiment. A QR code is displayed on this order code sheet CS1. The QR code is embedded with specific information that identifies Mr. Tanaka. The specific information in this example is an ID. The identification information identifying Mr. Tanaka is ID "1". Although Mr. Tanaka's name information "Tanaka..." is written on the order code sheet CS1, the name information may be omitted.

Another one of the two or more terminal devices 2 (hereinafter referred to as terminal device 2B) is the terminal of Mr. Suzuki who is another user of the information system 100 . Mr. Suzuki, who also has shopping difficulties, uses the terminal device 2B to order products himself. On the whiteboard at Mr. Suzuki's house, an order code sheet showing a QR code embedded with an ID "2" identifying Mr. Suzuki is pasted.

The storage unit 11 of the server device 1 stores, for example, a set of pairs of IDs and personal information as shown in FIG. FIG. 4 is a data structure diagram of personal information. Personal information includes, for example, address information and name information. The ID is, for example, a number such as "1", "2". The personal information paired with ID "1" includes address information "Chuo-ku, Osaka..." and name information "Tanaka...". Personal information paired with ID "2" includes address information "Nishinomiya City, Hyogo Prefecture..." and name information "Suzuki".

The storage unit 11 also stores a set of pairs of IDs and web pages. The web page corresponding to ID "1" is Mr. Tanaka's page. The stored web page is, for example, an HTML file, but may be XML, and its data format does not matter.

The web page corresponding to ID "2" is Mr. Suzuki's page. Mr. Tanaka's page includes, for example, a pair of "toothpaste" and a quantity entry field, a pair of "dish paper" and a quantity entry field, and the like.

A terminal identifier "A" is stored in the terminal storage unit 21 of the terminal device 2A. A terminal identifier "B" is stored in the terminal storage unit 21 of the terminal device 2B.

The helper who visits Mr. Tanaka's house checks the inside of the refrigerator, and if there are necessary foodstuffs, uses the terminal device 2A to place an order in the following manner. That is, the helper activates the camera function of the terminal device 2A and reads the QR code from the order code sheet attached to the refrigerator.

In the terminal device 2A, the terminal processing unit 23 extracts the ID "1" from the read code, and the terminal transmission unit 24 sends the extracted ID "1" and the terminal identifier "A" to the server device 1. Send.

In the server device 1, the specific information receiving unit 121 receives the above ID "1" in combination with the terminal identifier "A", and the screen information transmitting unit 131 transmits to the terminal device 2A identified by the terminal identifier "A", A web page corresponding to the ID "1" is transmitted.

In the terminal device 2A, the terminal receiving section 25 receives the web page, and the terminal output section 26 outputs the received web page through the display. As a result, a screen of Mr. Tanaka's personal page as shown in FIG. 5, for example, is displayed on the display of the terminal device 2A. FIG. 5 is a diagram showing an example of a screen on the terminal device 2A.

Mr. Tanaka's personal page includes a pair of "milk" and an amount input field (book), a pair of "carrot" and an amount input field (kg), and the like. The helper enters "2" in the quantity input field (book) corresponding to "milk" via the input device such as the touch panel of the terminal device 2A, and also enters the quantity input field (kg ), enter “1”.

In the terminal device 2A, in response to input of "2" in the quantity input field (bottles) corresponding to "milk", the terminal reception unit 22 registers the product identifier "milk" and the quantity information "2 bottles". In response to input of "1" in the quantity input field (kg) corresponding to "carrot", a pair of product identifier "carrot" and quantity information "1 kg" is received. The terminal transmission unit 24 transmits the order information including the two pairs thus accepted to the server device 1 as a pair with the ID "1".

In the server device 1, the order information receiving unit 122 receives the order information paired with the ID "1", and the personal information acquisition unit 141 receives the personal information "Osaka" paired with the ID "1" from the storage unit 11. City Chuo Ward..., Tanaka..." is acquired.

The delivery processing unit 142 uses the received order information and the acquired personal information to place an order for 2 bottles of milk, 1 kg of carrots, etc., as well as an address of “Chuo-ku, Osaka” and a name of “Mr. ” is printed on the invoice. When the ordered two bottles of milk and one kilogram of carrots are received, the person in charge packs these products into boxes, attaches a printed invoice, and delivers them to the delivery company. The box containing 2 bottles of milk, 1 kg of carrots, etc. is delivered to the address "Chuo-ku, Osaka-shi..." written on the invoice and handed over to Mr. Tanaka, who is the addressee of the invoice.

Delivery to Mr. Suzuki's house is carried out as follows. For example, when Mr. Suzuki wants to receive delivery of products such as toothpaste and tissue paper, he uses the camera of the terminal device 2B to read the QR code from the order code sheet CS1 pasted on the whiteboard.

In the terminal device 2B, the terminal processing section 23 extracts the ID "2" from the read code, and the terminal transmission section 24 sends the extracted ID "2" and the terminal identifier "B" to the server device 1. Send.

In the server device 1, the specific information receiving unit 121 receives the ID "2" and the terminal identifier "B" as a pair, and the screen information transmitting unit 131 transmits to the terminal device 2B identified by the terminal identifier "B", The web page corresponding to the ID "2" is transmitted.

In the terminal device 2B, the terminal reception section 25 receives the screen information, and the terminal output section 26 outputs the received web page through the display. As a result, the screen of Mr. Suzuki's personal page is displayed on the display of the terminal device 2B. Mr. Suzuki's personal page includes a pair of "toothpaste" and a quantity entry field (book), a pair of "tissue paper" and a quantity entry field (box), and the like. Mr. Suzuki enters "1" in the quantity input field (piece) corresponding to "toothpaste" and "5" in the quantity input field (box) corresponding to "tissue paper" via the input device of the terminal device 2B. , respectively.

The screen of FIG. 5 also includes a character string "Mr. Tanaka's Page". This character string is described in advance, for example, in the web page corresponding to ID "2". Alternatively, such a character string is not described in the stored web page, and the screen information transmitting unit 131 uses the name information received by the specific information receiving unit 121 to generate a web page that also includes such a character string. may be configured.

In the terminal device 2B, the terminal reception unit 22 receives a pair of the product identifier "toothpaste" and the quantity information "1 piece" and a pair of the product identifier "tissue paper" and the quantity information "5 boxes". The terminal transmission unit 24 transmits the order information including the two accepted pairs to the server device 1 as a pair with the ID "2".

In the server device 1, the order information receiving unit 122 receives the order information paired with the ID "2", and the personal information acquisition unit 141 receives the personal information "Hyogo" paired with the ID "2" from the storage unit 11. Prefecture Nishinomiya City..., Suzuki..." is acquired. The delivery processing unit 142 transmits a delivery request including the received order information and the acquired personal information to the server of the business dealing in daily necessities.

The delivery request is received by the business operator's server, and the order information and personal information from Mr. Suzuki are output by a printer or the like. The company packs one toothpaste and five boxes of tissue paper in a bag, attaches a label printed with the address "Nishinomiya City, Hyogo Prefecture..." and the name "Suzuki...", and ships it. A bag containing one toothpaste and five boxes of tissue paper will be delivered to Mr. Suzuki's home in Nishinomiya City, Hyogo Prefecture.

As described above, according to the present embodiment, the server device 1 receives the specific information from the terminal device 2 that has read the code of the order code sheet CS1 in which the code in which the specific information for identifying the user is embedded, is screen information corresponding to , and the screen information of the screen for inputting the order of one or more products is transmitted to the terminal device 2, and in response to the transmission of the screen information, one or more products out of the one or more products are displayed. Receives order information related to an order from the terminal device 2, acquires personal information including location information indicating the location of the user corresponding to the specific information, and uses the received order information and the acquired personal information to respond to the order information. By performing delivery processing related to the delivery of one or more products to be delivered, a user with limited mobility can easily receive delivery of products. Note that the user in this embodiment is, for example, a person requiring nursing care or an elderly person living at home, and the order code sheet CS1 is pasted on, for example, a refrigerator in the user's home. The terminal device 2 may be, for example, a terminal of the user, or a terminal of the user's family member, helper, or the like. That is, any terminal that can read the code of the order code sheet CS1 in the user's home can receive the screen information and place an order for the product.

Moreover, in the above configuration, the specific information includes the user's personal information, so that the user can receive the delivery of the product without inputting the personal information.

In the above configuration, the personal information includes the user's address information and name information, so that the user can receive the delivery of the product without inputting personal information including the address and name.

Further, the server device 1 receives position information indicating the position of the terminal device 2, determines whether or not the position information and the address information are close enough to satisfy a predetermined condition, and is close enough to satisfy the predetermined condition. Only when it is determined that the delivery process is performed, the delivery is not performed for the order placed by the terminal device 2 located away from the address, so the user does not have to enter the personal information including the address and name. However, you can receive the goods safely.

Also, the order code sheet CS1 is an order code sheet in which a code in which specific information received by the server device 1 is embedded is displayed on a magnet. Therefore, by attaching the order code sheet CS1 to the refrigerator or the like, the user can easily receive the delivery of the product such as food.

Furthermore, the processing in this embodiment may be realized by software. Then, this software may be distributed by software download or the like. Also, this software may be recorded on a recording medium such as a CD-ROM and distributed. Note that this also applies to other embodiments in this specification.

Note that the software that implements the information processing apparatus according to the present embodiment is, for example, the following program. In other words, this program comprises a computer, a specific information receiving section 121 that receives specific information from the terminal device 2 that reads the code of the order code sheet CS1 in which the code in which the specific information that identifies the user is embedded, a screen information transmission unit 131 for transmitting screen information corresponding to the code and for inputting an order for one or more products to the terminal device 2; An order information receiving unit 122 for receiving order information relating to an order for one or more of the above products from the terminal device 2, and acquiring personal information including location information indicating the location of the user corresponding to the specific information. Delivery processing related to delivery of one or more products corresponding to the order information using the personal information acquisition unit 141, the order information received by the order information reception unit 122, and the personal information acquired by the personal information acquisition unit 141. This is a program for functioning as the delivery processing unit 142 that performs

(Embodiment 2)
While the delivery in the first embodiment described above is, for example, delivery to an address such as the user's home or facility, the delivery in the second embodiment is, for example, at a specific place such as a train or a ballpark. Delivery to the seat of the user seated or seated at the table.

FIG. 6 is a block diagram of information system 200 in this embodiment. The information system 200 includes a server device 5 , one or two or more terminal devices 6 , and one or two or more deliverer terminals 7 . The server device 5 is communicably connected to each of one or more terminal devices 6 and one or more deliverer terminals 7 via a network or the like.

The server device 5 is a server of an operating company that operates the information system 200, and is installed, for example, at a specific location such as a train such as a bullet train or a stadium. However, the server device 5 may be a cloud server, an ASP server, or the like, and its type and location do not matter. The operating companies are, for example, railway companies that operate trains, operating companies that operate stadiums, etc., but may also be sales companies that sell items such as lunch boxes, drinks, and various goods on trains or in stadiums. However, the type of goods, the place and entity selling the goods, etc. are not considered.

A terminal device 6 is a terminal of a user who uses the information system 200 . The users are, for example, train passengers, stadium spectators, etc., and are seated on seats, tables, or the like. Merchandise such as boxed lunches, tea, and magazines to be read by the user at his or her seat (hereinafter sometimes referred to as non-daily goods) are sold, for example, by a salesperson who goes around between the seats. Although it is possible for the user to leave the seat to purchase the product, the user usually does not leave the seat and waits for the salesperson to come around. Therefore, it can be said that the user in this embodiment is restricted in movement from the seat. The places where the seats are provided are not limited to trains and ballparks, and may be anywhere such as airplanes, buses, ships, restaurants, banquet halls, hotels, and karaoke.

The deliverer terminal 7 is a terminal of a deliverer who delivers the item to the user. The deliverer is, for example, a salesperson who sells in a car or a stadium, but may be a person other than the salesperson.

The server device 5 includes a storage unit 51 , a reception unit 52 , a transmission unit 53 and a processing unit 54 . The receiver 52 includes a specific information receiver 521 and an order information receiver 522 . The transmitter 53 includes a screen information transmitter 531 . The processing unit 54 includes a personal information acquisition unit 541 and a delivery processing unit 542 .

The terminal device 6 includes a terminal storage section 61 , a terminal reception section 62 , a terminal transmission section 64 , a terminal reception section 65 and a terminal output section 66 .

The deliverer terminal 7 includes a deliverer reception unit 71 and a deliverer output unit 72 .

Each element constituting the server device 5 (that is, the storage unit 51, the reception unit 52, the transmission unit 53, the processing unit 54, the specific information reception unit 521, the order information reception unit 522, the screen information transmission unit 531, the personal information acquisition unit 541 , and the delivery processing unit 542) basically includes the corresponding components of the first embodiment (that is, the storage unit 21, the receiving unit 22, the transmitting unit 23, the processing unit 24, the specific information receiving unit 221, the order information It performs the same operations as the receiving unit 222, the screen information transmitting unit 231, the personal information acquiring unit 241, and the delivery processing unit 242). Only the outline of the operation of each component and differences from the first embodiment will be described below.

The storage unit 51 stores, for example, a set of pairs of IDs and personal information. However, while personal information in Embodiment 1 is usually address information and name information, personal information in this embodiment is usually seat specifying information. The seat identification information is information that identifies a seat. A seat is usually a seat, but may be a seat at a table. The seat identification information is, for example, information that identifies a seat on a train.

This type of seat identification information is composed of, for example, a car number and a seat number. A car number is the number of one or more cars (for example, 16 cars, 8 cars, etc.) that constitute one train. Car numbers are, for example, “1”, “2”, . A seat number is the number of one or two or more seats (for example, 100 seats) in one vehicle. The seat numbers are, for example, “1A”, “1B”, . It should be noted that this type of seat identification information does not have to include the car number, and may consist of, for example, only the seat number.

Alternatively, the seat identification information may be information identifying different seats in different vehicles, such as night train sleepers, airplane seats, bus seats, ship cabins or sleepers, for example.

Alternatively, the seat identification information may be, for example, information identifying seats in a ballpark. This type of seat identification information is composed of, for example, an area identifier and a seat number. An area identifier is information that identifies an area within a ballpark. The area identifier may be, for example, "behind the net" or "infield seats on the first base side", but any form of expression is acceptable. The seat number is expressed, for example, as "10th row-41st row", but the form of expression does not matter.

Alternatively, the seat identification information may be information (for example, table number) that identifies a table in a place such as a restaurant or a banquet hall where two or more tables are arranged. Alternatively, the specific seat specification information may be information specifying a room (for example, room number) in a place having two or more rooms such as a hotel or karaoke.

Note that the seat identification information may be associated with the seat attribute information. In other words, the personal information in the present embodiment may have seat identification information and seat attribute information. The seat attribute information is information indicating seat attributes. The seat attribute information includes, for example, "non-reserved seat", "reserved seat", "green car", "B sleeper", "business class", "non-smoking seat", "smoking seat", etc. do not have. Note that the seat attribute information can be considered, for example, as a type of personal information of the user sitting at that seat.

In addition, the seat identification information is usually information for identifying the seat where the user is seated. , the information identifying the seat behind the user. That is, in trains and the like, the back seat number may be indicated on the backrest of the user's seat, and the user's seat number may be indicated on the backrest of the front seat.

A place where at least four seats are arranged in the front-rear direction is usually a place where four or more seats are arranged in two directions, front-rear and left-right. Including where you are.

The receiving unit 52 receives various types of information such as specific information and order information. Note that the receiving unit 52 may receive, for example, seat attribute information together with the specific information.

The specific information receiving section 521 receives the specific information paired with the terminal identifier from the terminal device 6 that has read the code of the order code sheet CS2. The specific information is, for example, seat specific information, but may be an ID. In the latter case, the storage unit 51 stores a set of pairs of IDs and seat identification information.

In the first embodiment, the order code sheet for the user to place an order is pasted on, for example, a home electric appliance such as a refrigerator or a whiteboard installed in the user's home. For example, they are attached to seats or tables provided in trains, ballparks, and the like. In particular, on a train or the like, it is preferable that the order code sheet CS2 for placing an order by a user seated in a certain seat is attached to the rear surface of the backrest of the seat in front of the user. An order code sheet is pasted on the rear surface of the backrest of the user's seat for the user in the back seat to place an order. The order code sheet CS2 is, for example, a plate made of resin, but may be a seal, a magnet sheet, or the like, and its material is not limited.

The order information receiving unit 522 receives, from the terminal device 6, order information regarding an order for one or more products among the one or more products corresponding to the screen information transmitted by the screen information transmitting unit 531. .

The transmission unit 53 transmits various types of information such as screen information. Also in this embodiment, the screen information is usually a web page.

The screen information transmission unit 531 transmits to the terminal device 6 screen information corresponding to the code read by the terminal device 6 and for a screen for inputting an order for one or more products.

For example, one screen information is stored in the storage unit 51, and the screen information transmission unit 531 receives the ID extracted from the code read by the terminal device 6. Information is transmitted to the terminal device 6 concerned.

Alternatively, the storage unit 51 stores a set of pairs of IDs and seat specifying information associated with seat attribute information, and further stores a set of pairs of seat attribute information and screen information. The transmission unit 531 may transmit screen information paired with the seat attribute information associated with the seat identification information corresponding to the ID extracted from the code read by the terminal device 6 to the terminal device 6 .

Specifically, for example, the storage unit 51 stores a first web page in association with all IDs, and stores a second web page in association with the attribute information "green car". ing. When receiving the IDs extracted from the code read by the terminal device 6 , the screen information transmission unit 531 transmits the first web page corresponding to all the IDs to the terminal device 6 . Further, when the seat identification information corresponding to the received ID is associated with the attribute information "green car", the screen information transmitting unit 531 also transmits the second web page corresponding to the attribute information "green car". , to the terminal device 6 . Note that the first web page, the second web page, etc. will be described using specific examples.

The processing unit 54 performs various processes such as extracting personal information from the read code.

Personal information acquisition unit 541 acquires personal information including location information indicating the location of the user corresponding to the specific information received by specific information reception unit 521 . The location information in this embodiment is usually seat identification information.

The delivery processing unit 542 uses the order information received by the order information receiving unit 522 and the personal information acquired by the personal information acquisition unit 541 to perform delivery processing related to delivery of one or more products corresponding to the order information. .

Delivery processing in the present embodiment is processing for delivering one or more products indicated by order information to a seat or table indicated by seat identification information. Specifically, the delivery is, for example, the delivery of products such as boxed lunches and drinks to the seat of the user sitting on the seat or table of the train. The delivery processing unit 542 transmits, for example, order information for ordering one or more products such as box lunches and drinks, and seat identification information, which is personal information, to one or more deliverer terminals 7 .

At that time, the delivery processing unit 542, for example, acquires the position information of one or more delivery person terminals 7, and sends the order information and seat information to the delivery person terminal 7 closest to the seat or table indicated by the received seat identification information. Specific information may be transmitted.

The location information of each of the one or more deliverer terminals 7 can be acquired using, for example, access point identification information that identifies the access point to which the deliverer terminal 7 is connected. For example, the storage unit 51 stores a set of pairs of access point identifiers and location information, and the delivery processing unit 542 receives access point identifiers transmitted from each of one or more deliverer terminals 7, Location information corresponding to the access point identifier is acquired from the storage unit 51 . The delivery processing unit 542 sends the order information and the seat identification information to the deliverer terminal 7 corresponding to the position information closest to the seat identified by the received seat identification information among the one or more pieces of position information thus acquired. You may send.

Information such as a terminal identifier is stored in the terminal storage unit 61, for example.

The terminal reception unit 62 receives information such as codes and order information, for example. The terminal reception unit 62 receives the code read from the order code sheet CS1 via optical reading means such as a camera. The terminal reception unit 22 also receives order information input via an input device such as a touch panel to the screen displayed on the display by the terminal output unit 26 .

The terminal processing unit 63 performs processing such as extraction of information such as specific information from the read code, for example.

The terminal transmission unit 64 transmits information such as specific information and order information, for example. Specifically, the terminal transmission unit 64 transmits information such as specific information extracted from the code to the server device 5 . Also, the terminal transmission unit 64 transmits the order information received by the terminal reception unit 62 to each of one or more deliverer terminals 7 .

For example, in response to the terminal transmission unit 64 transmitting information such as specific information extracted from the code to the server device 5, the terminal reception unit 65 receives screen information corresponding to the code from the server device 5. do.

The terminal output unit 66 outputs information such as screen information received by the terminal reception unit 65 via an output device such as a display.

A deliverer receiving unit 71 that constitutes the deliverer terminal 7 receives order information and seat identification information from the server device 5 .

The deliverer output unit 72 outputs the order information and the seat identification information received by the deliverer reception unit 71 via a display or a printer.

The basic operation of the information system 200 is the same as that of the first embodiment, and is shown in the flowchart of FIG. The operation in each step in this embodiment is as follows.

(Step S201) The processing unit 54 determines whether or not the specific information receiving unit 521 has received specific information from the terminal device 6 that read the code.

For example, the specific information is an ID, and the storage unit 51 stores a set of pairs of IDs and seat specific information, which is personal information. If the received specific information matches any one of the one or more IDs stored in the storage unit 51, the processing unit 54 causes the specific information receiving unit 521 to identify the terminal device 6 from which the code was read. Determine that the information has been received. If the specific information receiving unit 521 has received the specific information from the terminal device 6 that read the code, the process proceeds to step S202; otherwise, the process returns to step S201.

(Step S202) The screen information transmission section 531 transmits the screen information corresponding to the code to the terminal device 6 concerned. For example, the storage unit 51 stores a set of pairs of IDs, which are specific information, and screen information, and the screen information transmission unit 531 acquires screen information corresponding to the specific information from the storage unit 51, In step S201, it is transmitted to the terminal device 6 identified by the terminal identifier received in pair with the specific information.

(Step S<b>203 ) The processing unit 54 determines whether the order information receiving unit 522 has received the order information from the terminal device 6 . If the order information receiving unit 522 has received the order information from the terminal device 6, the process proceeds to step S204; otherwise, the process returns to step S203.

(Step S204) The personal information acquisition unit 541 acquires the user's personal information corresponding to the specific information. For example, a set of pairs of ID as specific information and personal information including seat specific information as location information is stored in the storage unit 51, and the personal information acquisition unit 541 acquires the ID received in step S201. and acquires from the storage unit 51 the seat identification information paired with .

(Step S205) The delivery processing unit 542 uses the order information received in step S203 and the seat identification information acquired in step S204 to deliver one or more products corresponding to the order information to the seat of the user. to process the delivery. After that, the process returns to step S201.

A specific operation example of the information system 200 will be described below. Various modifications are possible in the following description, and the scope of the present invention is not limited in any way.

The information system 200 in this example includes a server device 5 , two or more terminal devices 6 , and two or more deliverer terminals 7 . The server device 5 is communicably connected to each of two or more terminal devices 6 and two or more deliverer terminals 7 via an in-vehicle network of one train. Each of the two or more cars that make up this train is provided with an access point to the company network.

One of the two or more terminal devices 6 (hereinafter sometimes referred to as terminal device 6X) is the mobile terminal of Mr. X, who is one passenger on the train. Mr. X is seated in "Car 1, 2B" which is a non-reserved seat. A terminal identifier “Y” is stored in the terminal storage unit 61 of the terminal device 6X.

Of the two or more terminal devices 6, the other terminal device 6 (hereinafter sometimes referred to as terminal device 6Y) is the portable terminal of Mr. Y, who is another passenger on this train. Mr. Y is seated in “8th car 12D” which is a green car seat. A terminal identifier “Y” is stored in the terminal storage unit 61 of the terminal device 6Y.

An order code sheet for placing an order by a user sitting in each of two or more seats in a train is attached to the rear surface of the backrest of the seat in front of the user, as shown in FIG. 7, for example. FIG. 7 is a layout diagram of the order code sheet in this embodiment.

Right now, Mr. X, who is sitting in the seat "Car 1, 2B", is about to order a lunch box and tea. Mr. X activates the camera of the terminal device 6A and reads the QR code of the order code sheet CS2 attached to the rear surface of the backrest of "Car No. 1 1B", which is the seat in front of him. In the QR code of this order code sheet CS2, specific information for specifying the seat "Car No. 1 2B" is embedded.

The QR code of the order code sheet affixed to the back of the backrest of Mr. X's seat "Car No. 1 2B" has embedded specific information for specifying the seat "Car No. 1 3B".

In addition, the order code sheet showing the QR code for specifying the front row seat "Car No. 1 1B" is pasted on the table attached to the seat "Car No. 1 1B".

The specific information in this example is an ID. The identification information that identifies the seat “Car No. 1 2B” is ID “2”. Although the character string "2B" indicating the seat number is also written on the order code sheet CS2, the character string may be omitted.

The storage unit 51 of the server device 5 stores, for example, a set of pairs of IDs and seat specifying information, which is personal information, as shown in FIG. FIG. 8 is a data structure diagram of seat identification information, which is personal information in this embodiment. The seat identification information has, for example, a car number and a seat number. The ID is, for example, a number such as "1", "2".

The seat identification information paired with ID "1" has train number "1" and seat number "1A". The seat identification information paired with ID "2" has train number "1" and seat number "1B". The seat identification information paired with ID "3" has train number "8" and seat number "12D".

The seat identification information is associated with the seat attribute information. The seat attribute information in this example is, for example, "unreserved seat", "reserved seat", "green car", etc., but the type is not limited. For example, the seat specifying information paired with ID "1" is associated with "non-reserved seats", and the seat specifying information paired with ID "2" is also associated with "non-reserved seats". The seat identification information paired with ID "3" is associated with "green car".

Also, the storage unit 51 stores two or more web pages. Each of the two or more stored web pages is associated with an ID or seat attribute information. For example, the first web page is associated with all IDs, and the second web page is associated with attribute information "green car".

The first web page is screen information for all seats, and includes, for example, a pair of "Makunouchi bento" and quantity input field (pcs), a pair of "tea" and quantity input field (bon), and the like. The second web page is screen information dedicated to green cars, and includes, for example, a pair of "hors d'oeuvre" and quantity input field (pieces), a pair of "red wine" and quantity input field (bons), and the like.

In the terminal device 6X, the terminal reception unit 62 receives the code read as described above, the terminal processing unit 63 extracts ID "2" from the read code, and the terminal transmission unit 64 extracts the extracted code. The terminal identifier "X" is sent to the server device 5 together with the terminal identifier "X".

In the server device 5, the specific information receiving unit 521 receives the ID "2" and the terminal identifier "X" as a pair, and the screen information transmitting unit 531 transmits to the terminal device 6X identified by the terminal identifier "X", A first web page, which is screen information corresponding to all IDs including the ID "2", is transmitted.

In the terminal device 6X, the terminal receiving section 65 receives the first web page, and the terminal output section 66 outputs the received first web page via the display. As a result, the screen of the page for all seats is displayed on the display of the terminal device 6X. Mr. X enters "1" in the quantity input field (pcs) corresponding to "Makunouchi Bento" via the input device of the terminal device 6X, and also enters "1" in the quantity input field (bon) corresponding to "tea". Enter "1".

In the terminal device 6X, the terminal reception unit 62 receives a pair of the product identifier "Makunouchi bento" and the quantity information "one", and also receives a pair of the product identifier "tea" and the quantity information "book". The terminal transmission unit 64 transmits the order information including the two pairs thus accepted to the server device 5 as a pair with the ID "2".

In the server device 5, the order information receiving section 522 receives the order information paired with the ID "2", and the personal information acquisition section 541 receives the seat specific information " Acquire No. 1 car 2B”.

The delivery processing unit 542 transmits the received order information and the acquired seat identification information to each of two or more deliverer terminals 7 .

In each of the two or more deliverer terminals 7, a deliverer receiving unit 71 receives the order information and the seat specifying information, and a deliverer output unit 72 displays the received order information and the received seat specifying information on a display or the like. output through the output device. As a result, for example, a screen as shown in FIG. 9 is displayed on the display of each deliverer terminal 7. FIG.

FIG. 9 is a diagram showing an example of a screen on the deliverer terminal 7. As shown in FIG. This screen includes a character string "Makunouchi Bento: 1 (piece), Tea: 1 (piece)" corresponding to the order information and a character string "Delivery Destination: Car No. 1 1B" corresponding to the seat specifying information.

Each of the two or more salespersons on the train has a predetermined vehicle to be in charge of. hand over to

Delivery to Mr. Y, who is sitting in the seat "Car No. 8 12D", is basically performed in the same manner as described above. However, a second green-only web page is also transmitted to Mr. Y's terminal device 6Y. User B can order and receive delivery of one or more products on the first and second web pages.

As described above, according to the present embodiment, the server device 5 receives the specific information from the terminal device 6 that reads the code of the order code sheet CS2 in which the code in which the specific information for specifying the user is embedded appears. a receiving unit 521; a screen information transmitting unit 531 that transmits screen information corresponding to the code and a screen for inputting an order for one or more products to the terminal device 6; An order information receiving unit 522 for receiving order information relating to an order for one or more products out of one or more products from a terminal device 6, and an individual for acquiring personal information including location information indicating the location of a user corresponding to specific information. Delivery processing that performs delivery processing for delivery of one or more products corresponding to the order information using the information acquisition unit 541, the order information received by the order information reception unit 522, and the personal information acquired by the personal information acquisition unit 541. By providing the unit 542, a user with limited mobility can easily receive the delivery of the product. Note that the user in this embodiment is, for example, a person sitting in a seat in a train or a ballpark or a seat at a table, and the order code sheet CS2 is attached to the seat. The terminal device 6 is a terminal for the person sitting at the seat, and any person sitting at the seat can read the code of the order code sheet CS2 with his or her own terminal to receive the screen information, and select the product. It is possible to place an order.

Moreover, in the above configuration, the specific information includes the user's personal information, so that the user can receive the delivery of the product without inputting the personal information.

In the above configuration, the personal information is seat identification information that identifies the seat or table, and the server device 5 uses the seat identification information to perform delivery processing for delivering one or more products to the seat or table. By doing so, a user seated at a specific seat or a specific table can easily receive the delivery of the product.

In addition, by using a seat on which the order code sheet CS2 showing the code in which the specific information received by the server device 5 is embedded is attached, the user sitting on the seat can easily receive the delivery of the product.

Further, in the above seat, the specific information is information for identifying the rear seat, and since the order code sheet CS2 is pasted on the rear surface of the backrest, the user sitting in the seat can enter the code of the front seat. You can easily receive delivery of goods by using

In addition, the table on which the order code sheet CS2 expressing the code in which the specific information received by the server device 5 is embedded allows the user sitting at the table to easily receive the delivery of the product.

Furthermore, the processing in this embodiment may be realized by software. Then, this software may be distributed by software download or the like. Also, this software may be recorded on a recording medium such as a CD-ROM and distributed. Note that this also applies to other embodiments in this specification.

Note that the software that implements the information processing apparatus according to the present embodiment is, for example, the following program. In other words, this program comprises a computer, a specific information receiving section 521 that receives specific information from the terminal device 6 that reads the code of the order code sheet CS2 in which the code in which the specific information that identifies the user is embedded, a screen information transmission unit 531 for transmitting screen information corresponding to the code and for inputting an order for one or more products to the terminal device 6; An order information receiving unit 522 for receiving order information relating to an order for one or more of the above products from the terminal device 6, and acquiring personal information including location information indicating the location of the user corresponding to the specific information. Using a personal information acquisition unit 541, order information received by the order information reception unit 522, and personal information acquired by the personal information acquisition unit 541, delivery processing related to delivery of one or more products corresponding to the order information This is a program for functioning as the delivery processing unit 542 that performs

FIG. 10 is an external view of a computer system 900 that implements the server devices (1, 5) and the like by executing the programs in each embodiment. The embodiments can be implemented by computer hardware and computer programs executed thereon. In FIG. 10, computer system 900 comprises computer 901 including disk drive 905 , keyboard 902 , mouse 903 and display 904 . The entire system including the keyboard 902, mouse 903, and display 904 may be called a computer.

FIG. 11 is a diagram showing an example of the internal configuration of the computer system 900. As shown in FIG. In FIG. 11, a computer 901 includes a disk drive 905, an MPU 911, a ROM 912 for storing programs such as a boot-up program, and a computer 901 connected to the MPU 911 for temporarily storing application program instructions and temporarily A RAM 913 that provides storage space, a storage 914 that stores application programs, system programs, and data, a bus 915 that interconnects the MPU 911, ROM 912, etc., and provides connections to networks such as external networks and internal networks. a network card 916; The storage 914 is, for example, a hard disk, SSD, flash memory, or the like.

A program that causes the computer system 900 to execute the functions of the server devices (1, 5) or the like is stored in a disk 921 such as a DVD or CD-ROM, inserted into the disk drive 905, and transferred to the storage 914. good too. Alternatively, the program may be transmitted to computer 901 over a network and stored in storage 914 . Programs are loaded into RAM 913 during execution. Note that the program may be loaded directly from disk 921 or from the network. Also, the program may be read into the computer system 900 via another removable recording medium (eg, DVD, memory card, etc.) instead of the disk 921 .

The program does not necessarily have to include an operating system (OS) or a third-party program that causes the functions of the server devices (1, 5), etc., to be executed in the computer details 901 . A program may contain only those portions of instructions that call the appropriate functions or modules in a controlled manner to produce the desired result. How the computer system 900 operates is well known and will not be described in detail.

The computer system 900 described above is a server or a stationary PC, but the terminal devices (2, 6) and the like may be realized by mobile terminals such as smartphones, tablet terminals, and notebook PCs. In this case, for example, the keyboard 902 and mouse 903 may be replaced with a touch panel, the disk drive 905 with a memory card slot, and the disk 921 with a memory card. The basic hardware configuration of the deliverer terminal 7 may be the same as that of the PC or mobile terminal. However, the above is just an example, and the hardware configuration of the computer that implements the server devices (1, 5) and the like does not matter.

In the above program, the transmission step for transmitting information and the reception step for receiving information are performed by hardware. not included).

Also, the number of computers that execute the above programs may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

Further, in each of the above-described embodiments, two or more communication means (receiving unit 12, transmitting unit 13, etc.) existing in one device may be physically realized by one medium.

Further, in each of the above embodiments, each process (each function) may be implemented by centralized processing by a single device (system), or may be implemented by distributed processing by a plurality of devices. may be

It goes without saying that the present invention is not limited to the above-described embodiments, and that various modifications are possible and are also included within the scope of the present invention.

INDUSTRIAL APPLICABILITY As described above, the server device according to the present invention has the effect of assisting a user with limited mobility to easily receive delivery of products, and is useful as a server device or the like.

1, 5 server device 2, 6 terminal device 7 delivery person terminal 11, 51 storage unit 12, 52 reception unit 13, 53 transmission unit 14, 54 processing unit 21, 61 terminal storage unit 22, 62 terminal reception unit 23, 63 terminal Processing unit 24, 64 Terminal transmission unit 25, 65 Terminal reception unit 26, 66 Terminal output unit 71 Distributor reception unit 72 Distributor output unit 100, 200 Information system 121, 521 Specific information reception unit 122, 522 Order information reception unit 123 Location information receiving unit 131, 531 Screen information transmitting unit 141, 541 Personal information acquiring unit 142, 542 Delivery processing unit 143 Judging unit CS1, CS2 Order code sheet

Claims (5)

a specific information receiving unit that receives specific information from a terminal device that reads the code of the order code sheet in which the code embedded with the specific information that identifies the user is read;
a screen information transmission unit that transmits screen information corresponding to the code, which is screen information of a screen for inputting an order for one or more products, to the terminal device;
an order information receiving unit that receives, from the terminal device, order information regarding an order for one or more of the one or more products in response to the transmission of the screen information;
a personal information acquisition unit that acquires personal information including address information indicating the location of the user corresponding to the specific information;
for delivering one or more products corresponding to the order information to the address indicated by the address information of the user , using the order information received by the order information receiving unit and the personal information acquired by the personal information acquisition unit; a delivery processing unit that performs delivery processing, which is processing for transmitting or accumulating the product identifier and the personal information included in the order information ,
a location information receiving unit that receives location information indicating the location of the terminal device;
a determination unit that determines whether the location information and the address information are close enough to satisfy a predetermined condition;
The delivery processing unit
A server device that performs the delivery process only when the determination unit determines that the predetermined condition is satisfied. The delivery process includes
Order processing, which is a process of acquiring a product identifier corresponding to the order information, constructing the order information including the product identifier, and placing an order using the order information, or the address information and name of the user included in the personal information 2. The server apparatus of claim 1, further comprising printing an invoice containing the user's address and name using the information . 3. The server apparatus according to claim 1, wherein said personal information includes user's address information and name information. A delivery support method realized by a specific information receiving unit, a screen information transmitting unit, an order information receiving unit, a personal information acquiring unit , a delivery processing unit , a position information receiving unit, and a determining unit ,
a specific information receiving step in which the specific information receiving unit receives the specific information from the terminal device that read the code of the order code sheet in which the code embedded with the specific information identifying the user is read;
a screen information transmission step in which the screen information transmission unit transmits, to the terminal device, screen information corresponding to the code and screen information of a screen for inputting an order for one or more products;
an order information receiving step in which the order information receiving unit receives order information regarding an order for one or more of the one or more products from the terminal device in response to the transmission of the screen information;
a personal information obtaining step in which the personal information obtaining unit obtains personal information including address information indicating the location of the user corresponding to the specific information;
The delivery processing unit uses the order information received by the order information receiving unit and the personal information acquired by the personal information acquisition unit to deliver one or more products corresponding to the order information according to the address information of the user. a delivery processing step that performs delivery processing, which is processing for delivering to the indicated address and is processing for transmitting or accumulating the product identifier and the personal information contained in the order information ,
a location information receiving step in which the location information receiving unit receives location information indicating the location of the terminal device;
the determination unit determining whether or not the location information and the address information are close enough to satisfy a predetermined condition;
In the delivery processing step,
The delivery support method , wherein the delivery process is performed only when the determination unit determines that the predetermined condition is satisfied . the computer,
a specific information receiving unit that receives specific information from a terminal device that reads the code of the order code sheet in which the code embedded with the specific information that identifies the user is read;
a screen information transmission unit that transmits screen information corresponding to the code, which is screen information of a screen for inputting an order for one or more products, to the terminal device;
an order information receiving unit that receives, from the terminal device, order information regarding an order for one or more of the one or more products in response to the transmission of the screen information;
a personal information acquisition unit that acquires personal information including address information indicating the location of the user corresponding to the specific information;
for delivering one or more products corresponding to the order information to the address indicated by the address information of the user , using the order information received by the order information receiving unit and the personal information acquired by the personal information acquisition unit; A program for functioning as a delivery processing unit that performs delivery processing, which is processing for transmitting or accumulating the product identifier and the personal information included in the order information ,
said computer,
a location information receiving unit that receives location information indicating the location of the terminal device;
Further functioning as a determination unit for determining whether the location information and the address information are close enough to satisfy a predetermined condition,
The delivery processing unit
A program for causing the computer to function such that the delivery process is performed only when the determination unit determines that the predetermined condition is satisfied.

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