JP2004220501A - Door-to-door delivery method and its system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a value-added door-to-door delivery system clearly differentiated from other door-to-door delivery systems. <P>SOLUTION: This door-to-door delivery method is characterized in storing a customer file comprising the names, addresses and the like of customers, receiving the order form the customer registered and stored in the customer file and delivering the ordered article. A second contact place is set and registered in the customer file and the health state of the customer when delivering the article is reported to the second contact place. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a home delivery method and a home delivery system for receiving a home delivery order from a customer, inputting order data, creating order data, and delivering a product to the customer based on the order data.
[0002]
[Prior art]
Generally, in order to purchase a product, the user goes to a store where the product or the like is displayed, picks up the product, or asks a clerk about the product to determine whether or not to purchase the product.
On the other hand, a “home delivery system” that allows a user to purchase necessary products while staying at home without going to a store has become widespread.
[0003]
The home delivery system uses the Internet, inputs a URL of a store on the net from a terminal device at home, displays a screen of the store, specifies a desired product from the screen, and places an order by a home delivery company. This is so-called online shopping in which goods can be delivered and received at home (for example, see Patent Document 1).
In addition, there is a home delivery system in which a home delivery order can be made by telephone or the like and the user can receive the product while staying at home.
[0004]
[Patent Document 1]
JP, 2002-46820, A
[Problems to be solved by the invention]
The home delivery system described above makes it difficult to go out in recent elderly societies, especially in the elderly living alone, due to declining legs and complicated transportation (transportation means). If the user has to carry the luggage with him, he has the advantage of not having to go out and having to carry heavy luggage.
[0006]
For this reason, there are many home delivery systems of this type, but when customers try to select from among the many home delivery systems, they are all similar, add value, and develop a home delivery system that can acquire many customers. Was desired.
[0007]
On the other hand, if you live alone with an elderly person as described above, for example, you are living only with an elderly parent, it is a concern for your relatives, especially children, whether or not they are fine, but only to confirm their safety There was a problem that it was difficult to make a phone call.
[0008]
SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems of the related art, and has as its object to provide a home delivery system with added value that can be clearly differentiated from other home delivery systems. It is in.
In other words, a home delivery system is provided which incorporates a service for reporting the health condition and the like of the customer (orderer) who responds by delivering to the relatives of the customer (orderer).
[0009]
[Means for Solving the Problems]
The technical means taken by the present invention to achieve the above object is to store a customer file including data such as the name and address of the customer, receive an order from the customer registered and stored in the customer file, and place an order. A home delivery method for home delivery of the selected product, wherein a second contact is set and registered in the customer file, and a health condition of the customer when the home is delivered is reported to the second contact. (Claim 1).
The second contact to be set and registered in the customer file is a relative who cares about the health condition of the customer, for example, if the customer is a parent, the second contact is a child, and the contact is limited to one place. Instead, a plurality of locations may be used, and in the case of a plurality of locations, priorities may be set.
[0010]
The system for implementing the above home delivery method stores a customer file including customer data such as a customer ID, an address, a name, and the like, and when order data is input, creates order data associated with the customer data to create a home delivery data. In the home delivery system that manages,
A second contact as an item of customer data in the customer file, input means for inputting a health condition of the customer at the time of delivery, a report means for reporting the input health condition to the second contact, (Claim 2).
The home delivery system has a management device that has a web server function and is connected to the Internet, and is configured so that a customer file, a product file, and an order file can be set and stored in the management device.
The second contact to be included in the customer data item of the customer file is a contact for reporting the health condition of the customer, and if the customer is an elderly person, his / her child may be mentioned.
Examples of the input means for inputting the customer's health condition include a fixed terminal installed in a store that performs home delivery and a portable terminal such as a wireless handy terminal.
Examples of the reporting means include electronic mail, facsimile, postcard or letter (direct mail), telephone, and the like.
According to the above means (claims 1 and 2), the person in charge of home delivery can judge the state of the customer (orderer) by looking at the state of reception. Therefore, the home delivery person can check the health condition of the customer, etc., and the relatives can receive the determined content as a report, eliminating the trouble of making a call to check the situation (safety). Is done.
[0011]
Further, when the home delivery person specifies the customer who has completed the home delivery after the home delivery is completed, it is possible to input the completion and input the health condition of the customer (claim 3).
According to this means, the input of the completion of the home delivery and the input of the status related to the health condition and the like obtained in response can be easily performed only by specifying the customer once. Therefore, workability is high, and an increase in the burden on the home delivery person can be reduced.
[0012]
The report to the second contact may be made by electronic mail or transmission using a public communication line by facsimile or the like (claim 4).
In this case, the report can be made simply and inexpensively by using the public communication line.
[0013]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a system diagram showing an outline of a home delivery system according to an embodiment. In the figure, reference numeral A denotes a management device installed in a head office, which has a web server function, connects to the Internet, and establishes a homepage for receiving home delivery orders. Is what you do.
The management device A can set and store a customer file 1, a product file 2, and an order file 3, and can automatically receive a home delivery order from a customer's personal computer (terminal) or a mobile phone via the Internet. It is configured to be able to.
In order to receive the home delivery order, the operator may receive the order by telephone or facsimile and input the order data to the management device A.
[0014]
When the order data is input, the management device A reads the corresponding customer data from the customer file, reads the corresponding product data from the product file 2, creates order data, and sets the order data in the order file 3. Then, the order data is transmitted to the terminal of the store closest to the address recorded in the customer data via the Internet.
Terminals installed in a plurality of stores such as retail stores are connected to the management device A via the Internet, and are selected in consideration of a customer's ordered product, a distance to the customer, and the like.
The store (store 1, store 2,...) 4 that has received the order data prepares products based on the order data and delivers it to the customer.
Note that the customer file 1 and the product file 2 stored and set in the management device A from the terminal of each store 4 can be referred to at any time.
[0015]
The customer file 1 set and stored in the management device A is a file in which a large number of customer data including a customer ID, a name, an address, a second contact, a delivery result (delivery history), and the like are set and stored (FIG. 2). reference).
The second contact, which is a registered item of the customer data, is a contact that reports on the health condition of the customer. For example, if the customer is an elderly person (elderly person), the child, his / her brother, etc. E-mail address (e-mail address) of the person.
[0016]
The product file 2 is a file in which a large number of product data including a product code, a product name, a unit price, and the like are set and stored (see FIG. 3).
[0017]
The order file 3 is created for each store, and a flight number in which a flight number is assigned to order data that is in time for the deadline of the courier service, the customer ID of the customer who placed the order, a product code, the order quantity of the product, and whether the delivery has been completed This is a file in which a large number of order data including a completion flag indicating whether or not the order is set and stored (see FIG. 4).
Then, by specifying the order data using the data in which the flight number and the customer ID are consecutively used as a key, the order can be called.
[0018]
FIG. 5 is a flowchart showing an outline of processing performed in the home delivery system. Hereinafter, the operation of the home delivery system processing will be described with reference to this flowchart. The flowchart is from the order of one customer to the completion of home delivery.
(Step 1): There is an order from a customer for a customer ID, a product code, and a quantity, and the order is accepted. In order to receive this order, in the case of the Internet, order data is input to the management device. In the case of a telephone or facsimile, the operator inputs the contents of the order which was a telephone or facsimile by a key.
[0019]
(Step 2) The management apparatus creates order data from the customer ID of the orderer, the product code, and the quantity of the orderer in step 1 and sets the order data in the order file.
(Step 3) The management device searches for the home delivery store from the store data based on the order data created in Step 2, transmits the order data to the terminal of the searched store, and instructs the home delivery. . Upon receiving the order data, the terminal prints the flight number, customer ID, name, address, product name, quantity, and the like on a slip using a printer (not shown) based on the order data, the customer file, and the product file. Put out. Based on this slip, the worker collects and arranges the corresponding products from the product shelves.
[0020]
(Step 4) ... The home delivery clerk at the store delivers the prepared goods to the customer (orderer) based on the slip.
(Step 5) When the home delivery person finishes home delivery and returns to the store, he operates the terminal to display the home delivery end processing screen (see FIG. 6), and inputs the flight number and customer ID to start home delivery. The finished order data is specified and called up and displayed on the terminal.
(Step 6) The courier person designates the product of the displayed order data with a mouse or the like and operates the completion button to perform completion input.
(Step 7)... Based on the completion signal input from the terminal of the store, the management device sets a completion flag for each product in the order data of the corresponding order file. As the completion flag, for example, “1” in FIG. 4 indicates completion of home delivery, and “0” indicates non-home delivery.
[0021]
(Step 8) The terminal of the store determines whether or not valid data is registered and set to the second contact of the customer data in the order data. If “NO”, the home delivery end processing screen is displayed. Terminate and end the process. If “YES”, the process proceeds to a step 9.
(Step 9) A field for inputting the health condition of the home delivery customer is displayed on the screen of the terminal, and the home delivery person inputs the health status. At the time of input, display a selection message such as "You seemed fine", "You seemed a little sick", "You could not come out to the entrance", etc. If you select with the mouse, you will be healthy It would be nice to be able to enter the state.
(Step 10)... Based on the health condition data inputted from the terminal of the store, the management device sets the e-mail address (e-mail address) as the second contact address registered in the relevant customer data as shown in FIG. An e-mail (e-mail) recording the customer's name, date and time, and health condition as shown is transmitted and reported. The terminal ends the home delivery end processing screen and ends the processing.
[0022]
The present invention is not limited to the above-described embodiment, and may be arbitrarily changed without changing the gist of the present invention.
(A) The input of the completion of the delivery is not limited to the input of the flight number and the customer ID, but it is sufficient if the order data can be specified. Therefore, the ID (identification number) of the order data and the ID (identification number) of the slip are not required. If so, this may be entered. At this time, if the customer ID or the second contact information of the customer is associated with the order data or the slip, it is sufficient to know where to report the health condition.
(B) The form of the report to the second contact is not limited to e-mail (e-mail), and any form that is transmitted using a public line such as a facsimile may be easily and inexpensively reported. Alternatively, the customer name, address, and health condition may be automatically printed on a postcard and mailed immediately.
Further, if data for discriminating the form of the report can be set in the customer data, it is possible to easily construct a system in which the form of the report is different for each customer. That is, since all the second contacts have terminals (personal computers) and do not always have an Internet environment in which e-mail can be exchanged, the second contacts need to be set according to the status of the second contacts. Can be done.
(C) The terminal operated by the home delivery person is not limited to a fixed type terminal installed in a store, but may be a wireless handy terminal. You can enter your health status.
(D) The input of the customer's health condition is not limited to the method of selecting a corresponding message from several types of selection messages prepared in advance, and the impressions delivered by the courier in response to the customer are input as special notes. May be. It is preferable that the selection message be prepared according to the wishes of the relatives and the like who are the second contacts, and be changed.
[0023]
【The invention's effect】
According to the home delivery method of the present invention, since the home delivery clerk can judge by looking at the status of the customer (orderer), it is possible to know an accurate health condition. Therefore, it is convenient for relatives who live separately since there is no need to make a telephone call or the like to check their health. Thus, today, when home delivery services are becoming popular, it is possible to provide value-added home delivery services that can clearly differentiate themselves from other stores.
According to the home delivery system of the second aspect, the health condition of the customer can be easily reported to the second contact.
Further, according to the configuration of claim 3, it is possible to input the completion of home delivery and input the health condition of the customer only by specifying the customer once. As a result, workability is high, and an increase in the burden on the home delivery person can be reduced.
Further, according to the configuration of the fourth aspect, it is possible to simply and inexpensively report the health condition of the customer to the second contact.
[Brief description of the drawings]
FIG. 1 is a block diagram showing one embodiment of a home delivery system according to the present invention.
FIG. 2 is a diagram showing an example of contents of a customer file set and stored in a management device in the home delivery system.
FIG. 3 is a diagram showing an example of contents of a product file set and stored in a management device in the home delivery system.
FIG. 4 is a diagram showing an example of the contents of an order file stored in a management device in the home delivery system.
FIG. 5 is a flowchart illustrating an outline of processing of a home delivery system.
FIG. 6 is a diagram illustrating an example of a home delivery end processing screen.
FIG. 7 is a diagram showing an example of a report unit (e-mail) for reporting to a second contact.
[Explanation of symbols]
A: Management device 1: Customer file 2: Product file 3: Order file 4: Store

Claims (4)

In a home delivery method of storing a customer file including data such as a customer's name and address, receiving an order from a customer registered and stored in the customer file, and delivering the ordered product,
Setting and registering a second contact in the customer file, and reporting a health condition of the customer at the time of delivering the product to the second contact;
A home delivery method characterized by that: In a management system that stores a customer file including customer data such as a customer ID, an address, and a name, creates order data associated with the customer data when order data is input, and manages home delivery.
A second contact as an item of customer data in the customer file;
Input means for inputting the health condition of the customer at the time of delivery,
Reporting means for reporting the entered health condition to the second contact;
A home delivery system comprising: 3. The home delivery system according to claim 2, wherein the home delivery staff specifies a customer who has completed home delivery after the home delivery is completed, and can input the completion and also input the health condition of the customer. 4. The home delivery system according to claim 2, wherein the report to the second contact is made by electronic mail or transmission using a public communication line by facsimile or the like.

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