JP2017157013A - Watching system using use detail information of card, watching server, and method thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a new watching system using purchase information of an object person regarding card use of a credit card or the like.SOLUTION: A store terminal of a card affiliated store comprises: store determination input means for allowing a clerk whom a watching object person has met in a person-to-person manner when visiting a store to input clerk input information indicating a condition of the object person; and store visit information transmission means for transmitting store visit information including the clerk input information and card information of a card to be used for settlement of shopping to a card company server. Also, the card company server comprises; use detail analysis means for analyzing card use details of the object person on the basis of the store visit information and customer information of the object person, and for recording it as safety confirmation information; and safety confirmation notification generation means for generating safety confirmation notification to be reported to a watching person on the basis of the safety confirmation information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a watching system, a watching server, and a method for watching an elderly person.

  In recent years, an aging society with a declining birthrate has progressed, and the number of households with only elderly people is increasing. In particular, elderly people who live alone are unable to perceive sudden changes in physical condition or accidents when they are at home, and it is a social problem that responses are delayed. Therefore, many methods have been proposed for watching such elderly people living alone.

  For example, Patent Literature 1 discloses a watching system that can watch over the entire community through a network. In this watching system, a management terminal and a plurality of watching terminals are connected via a network, and the watching terminal detects a living action detecting means for detecting a living action of a user from an image taken by a camera, and a living action for a predetermined time is detected. And a reporting means for transmitting a report to the management terminal when there is not. The management terminal includes a safety confirmation requesting unit that transmits a user safety confirmation request to another monitoring terminal after receiving a report from the monitoring terminal.

  In addition, Non-Patent Document 1 describes a service in which not only food delivery but also safety confirmation and dementia countermeasures are performed simultaneously when delivering a lunch for elderly people by a “delivery service” at a convenience store. Yes.

Japanese Patent Laying-Open No. 2015-060530

ZUU online editorial department, “home delivery service of convenience stores not limited to product delivery”, [online], [February 17, 2016 search], Internet, <URL https://zuuonline.com/archives/76013 >

  The watching system of the above-mentioned Patent Document 1 is mainly a mechanical watching means using an image obtained from a camera as an information source. However, since the place where the camera is installed is limited, the watching target person is particularly away from home. There is a problem that it is not enough for the behavior. On the other hand, the method of Non-Patent Document 1 is mainly for human watching means, but it is still not sufficient for actions outside the home, and the systematization and networking of human watching means are not sufficient. It becomes a problem.

  Therefore, in view of the above problems, an object of the present invention is to provide a new system for watching a target person in a region or a community by using both a mechanical watching means and a human watching means.

In order to solve the above problems, the present invention provides the following solution.
(1) In the first aspect of the present invention, there is a monitoring system for watching a person to be watched to which a card company server and a store terminal of a card member store are connected, the store terminal being visited by the target person A store clerk determination input means for inputting store clerk input information indicating the state of the target person to the store clerk who has faced the case, the store clerk input information, and card information of a card used by the target person for settlement or shopping when visiting Store time information transmission means for transmitting to the card company server, the card company server, based on the store time information and the customer information of the target person, the card of the subject person Analyzing the usage details and recording the usage details analysis means for recording the safety confirmation information, and based on the safety confirmation information, the safety confirmation notification generating the safety confirmation notification to be sent to the watcher of the target person. A generation unit, characterized in that it comprises a.

(2) In addition, in the configuration of (1), the store clerk determination input unit causes the store terminal to select an item representing the physical condition of the target person.

(3) In the configuration of (1) or (2), the store clerk determination input unit causes the store clerk to input a comment regarding the target person.

(4) Further, in any one of the above configurations (1) to (3), the use detail analysis unit weights the clerk input information by a clerk who inputs the clerk input information. .

(5) Further, in any one of the above configurations (1) to (4), the usage details analyzing means is based on information on foods or purchased items other than foods included in the card usage details. The quality of life of the subject is determined.

(6) Moreover, in any one structure of said (1)-(5), the said shop terminal acquires the said subject's physical condition information from the sensor which detects the physical condition information of the visitor installed in the shop. In-store sensor information acquisition means is provided, and the acquired physical condition information is included in the store visit information.

(7) Moreover, in any one structure of said (1)-(6), the said card company server transmits the said safety confirmation information of the said subject to the store terminal of another store. A transmission means is provided.

(8) According to the second aspect of the present invention, in a system in which a card company server and a card terminal of a card member store are connected, a method for watching over a person to be watched over, said person coming to the store A store clerk who has faced the occasion to input store clerk input information indicating the state of the person being watched over, the store clerk input information, and card information of a card that the target person uses to present or pay for shopping Analyzing the card usage details of the person to be watched based on customer visit information and the customer information of the target person, and recording it as safety confirmation information; and watching the target person based on the safety confirmation information Generating a safety confirmation notification to be notified.

(9) Moreover, in the 3rd aspect of this invention, it is a monitoring server connected with the store terminal of a card member store, and watches over a monitoring target person, Comprising: Customer's card utilization information is received from the said store terminal, When it is determined that the card usage information receiving means stored in the customer usage DB, the judgment means for judging whether or not the customer is the person to be watched, and the judgment means are the person to be watched, A store clerk determination input screen transmitting means for transmitting to the store terminal a screen prompting the customer to input the store clerk determination information, the determination information input by the store clerk is received from the store terminal, and the store clerk determination information is used as the usage details. Based on the clerk determination information registration means to be registered in the DB, the usage details DB and the customer information DB, the card usage details of the customer are analyzed and recorded as safety confirmation information in the safety confirmation DB. And use details analyzing means that, characterized in that it comprises a.

  ADVANTAGE OF THE INVENTION According to this invention, the new watching system using the card usage details information which the watching target person used for payment can be provided.

It is a figure which shows the basic concept of the monitoring service which concerns on embodiment of this invention. It is a figure which shows the function structure of the watching system which concerns on the 1st Embodiment of this invention. It is a figure which shows the specific example of the data stored in the usage-detail database (DB) which concerns on the 1st Embodiment of this invention. It is a figure which shows the specific example of the data stored in the database for safety confirmation (DB) which concerns on the 1st Embodiment of this invention. It is a figure which shows the processing flow of the safety confirmation notification production | generation means which concerns on the 1st Embodiment of this invention. It is a figure which shows an example of a shop additional information screen. It is a figure which shows an example of a notification screen. It is a figure which shows the function structure of the watching system which concerns on the 2nd Embodiment of this invention. It is a figure which shows the function structure of the watching server which concerns on the 3rd Embodiment of this invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings. In the subsequent drawings, the same numbers or symbols are assigned to the same elements throughout the description of the embodiments. In the functional configuration diagram, an arrow between functional blocks represents a data flow direction or a process flow direction. In the process flow diagram (flowchart), the processing order of each step may be changed as long as the relationship between the input and output of each step is not impaired.

(Concept of watching service)
FIG. 1 is a diagram showing a basic concept of a monitoring service according to an embodiment of the present invention.
This service connects a card company system and a terminal of a store that is a card member store, and is a service for watching a person to be watched (safety confirmation person) such as an elderly person or a disabled person in the area. When using this service, the premise is that elderly people, disabled people, and other people who need support (hereinafter simply referred to as elderly people) purchase as much of their daily life as possible. The payment is made with an electronic card (hereinafter simply referred to as a card) such as a credit card or an electronic money card. Therefore, we will educate in advance how to use cards.

In this service, watching is performed according to the following procedures (1) to (4).
(1) Data entry When elderly people shop at a store using a card, the store clerk, etc. felt the face-to-face (face color, behavior, etc.) of the customer and entered the store terminal to use the card. Information is included in purchase information (card usage details). Moreover, you may make it use the security camera installed in the store, a body temperature sensor, etc., confirm a customer's state for every visit, and make it include in a usage statement. At this time, if points are accumulated on the card just by visiting the store, it is effective as a safety confirmation means even when not shopping. For this reason, hereinafter, purchase information by a card including information input by the store clerk and information from the in-store sensor will be referred to as “in-store information”. Naturally, the purchase information includes information on a card used for settlement and detailed information on a product or service to be purchased.

(2) Data transmission When the customer visits the store or purchases the product, the store visit information is transmitted to the card company system, and the card company system stores the received store visit information together with the use details in the card use detail DB.

(3) Conversion In the card company system, the data in the card usage statement DB is analyzed and converted into information for confirming safety. At this time, the results of analyzing the quality of life and trends of the elderly are stored in the safety confirmation DB as safety confirmation information. The quality of life and trends are judged based on the purchase status of food, the use of transportation, and the status of hospital visits. Information input by a store clerk at the time of purchase is also important information. Since the store clerk inputs the state of the customer felt in person, there is a possibility that individual differences may occur in the input accuracy. However, information is weighted and dealt with depending on which store clerk has input. For example, a store clerk who visits a customer every day is likely to be aware of changes in the customer, so the information from the store clerk is weighted more than other store clerk. Also, a means for cooperating between stores using a member store network is prepared so that information at one store can be referred to at another store. Therefore, it is possible to track the behavior of the deaf.

(4) Cooperation with family Based on the data stored in the safety confirmation DB, a notification message is generated at a predetermined timing (for example, every day, every week, every ten days, every two weeks, every month, etc.) and registered in advance. Notify watched family members. The notification message contains not only information on the abnormal situation but also the quality of life and trends. If there is no purchase history for a certain period, safety confirmation is required immediately. Of course, in the event of an emergency, the surroundings will deal with without regard to notification.

  In this monitoring system, since it is possible to confirm the safety of the elderly at the store, it is an effective safety confirmation means other than when at home. At this time, it is possible to know the health status of the elderly by the information of the store clerk actually facing the customer. In addition, by using a network of card member stores, it is possible to track a destination when an elderly person suffering from dementia has been hesitant. Moreover, since purchase data is used, a more detailed analysis result can be notified. For example, if you purchase a high-priced product that you do not normally buy, there is a possibility of fraud, so it is possible to prevent or reduce the damage. Of course, for card companies, the use of cards will be promoted.

(First embodiment)
FIG. 2 is a diagram illustrating a functional configuration of the watching system according to the first embodiment of the present invention. In the system of the present embodiment (present system), as shown in the figure, a card company server 10 and a store terminal 20 installed in a store where cards can be used are connected via a network. This network may be a dedicated network such as CAFIS (Credit And Finance Information Switching system) or a general-purpose network using the Internet.

  As shown in the figure, the store terminal 20 includes a store visit information transmission means 21, a card reading means 22, a store clerk determination input means 23, an in-store sensor information acquisition means 24, and a store cooperation information display means 25. Although illustration is omitted, it is assumed that an input / display unit such as a touch panel operated by a store clerk and a product code reading unit that reads a barcode on a product label are also connected to the store terminal 20.

  The store visit information transmitting means 21 includes card information (including a card identifier such as a card number) of the card presented by the customer, information on the product to be purchased, and information input by the store clerk in the “store visit information” card company server 10 to send. The store visit information may include “in-store sensor information” such as a visitor image or body temperature detected by a security camera installed in the store or an in-store sensor (a sensor for detecting physical condition information). In addition, it is assumed that consent is obtained in advance from a person to be watched as to which data may be transmitted to the card company as the visit information.

  The card reading means 22 reads the card information of the customer card 30 (credit card, electronic money card, etc.) presented by the customer at the time of payment or at the store visit, and transmits it to the card company server 10 via the store visit information sending means 21. To do. The card company server 10 performs authentication processing of the card based on the received card information (authorization processing).

  The store clerk determination input means 23 has a function of inputting information (store clerk input information) related to the customer's state felt by the store clerk. Specifically, a store clerk input screen described later is displayed and the store clerk is requested to input information. It is desirable to provide a column for displaying a selection button indicating the customer's state and inputting an arbitrary comment on this input screen. A specific example of the clerk input screen will be described later with reference to FIG. In addition, even if the customer visits the store but does not buy anything, if the card information is entered by holding the card over the terminal in the store etc., the customer information is linked to the card information and the store clerk is input You may do it. Information input by the store clerk is transmitted to the card company server 10 via the store visit information transmitting means 21 as part of store visit information.

  The in-store sensor information acquisition means 24 acquires information from a security camera installed in the store, a body temperature sensor (preferably an infrared thermography that senses the body surface temperature), and other sensors that detect human body information. As a part of the information, the information is transmitted to the card company server 10 via the store visit information transmitting means 21. Other in-store sensors include blood pressure monitors and pulse meters installed in public baths, massage stores, medical facilities, and the like. Further, the store terminal 20 may communicate with the wearable terminal worn by the customer, acquire information about the human body from there, and include it in the in-store sensor information. The in-store sensor information may be included in the clerk input information by referring to the in-store sensor information instead of being sent directly as the store visit information.

  The store cooperation information display means 25 receives store visit information from the card company server 10 when the same customer uses another store. This is a means for using as reference data when the store clerk inputs when visiting the store. For example, in the case where “physical condition seems to be bad” is input at another store, the store clerk can carefully observe whether or not the state continues even now. In addition, you may make it display the information at the time of the previous visit in the same store even if it is not another store. In particular, when the same store clerk is handling at the same store, it is easy to notice the change of the customer.

  As shown in FIG. 2, the card company server 10 includes a store visit information receiving means 11, an authorization means 12, a customer information DB 13, a card settlement means 14, a usage details DB 15, a usage details analysis means 16, A confirmation DB 17, a safety confirmation notification generation unit 18, and a store cooperation information transmission unit 19 are provided.

  The store visit information receiving means 11 receives the store visit information described above from the store visit information transmitting means 21 of the store terminal 20. The payment card information included in the store visit information is transferred to the authorization means 12, and an authorization check is performed to check whether the card is valid and whether the current purchase amount exceeds the available balance. The details of the purchase information included in the visit information are settled by the card settlement means 14 after authentication by the authorization check, and the usage details after the settlement are stored in the usage details DB 15. A specific example of data stored in the usage statement DB 15 will be described later with reference to FIG. The purchase information included in the store visit information (including usage details and card information) and the safety confirmation information added at the store (referred to as “store additional information”) do not have to be received at the same time, but separately. May be received.

  The customer information DB 13 is a database including customer information, registration information including a withdrawal account, and authentication information such as a card expiration date, password, and security code. In addition, in this system, whether or not the customer is registered as a watch target, and if registered as a watch target, the contact information of the watch person such as family, the terminal information of the watch person, a notification message for safety confirmation It is assumed that the setting information is stored.

  The usage details analysis means 16 analyzes the customer usage details and store additional information stored in the usage details DB 15, extracts information useful for safety confirmation, and records the analysis results in the safety confirmation DB 17 as safety confirmation information. To do. A specific example of data stored in the safety confirmation DB 17 will be described later with reference to FIG.

  The safety confirmation notification generation unit 18 refers to the safety confirmation DB 17 to generate a safety confirmation notification of the customer and transmits it to the watcher terminal 40. A specific example of the safety confirmation notification will be described later with reference to FIG. The safety confirmation notification generation unit 18 needs to acquire a notification destination from the customer information DB 13, determine whether it is better to contact the watcher, and notify the customer so that the customer can check the safety of the customer. If it is determined that there is a means for determining whether or not there is a need for notification, the watcher may be notified.

  The store cooperation information transmission means 19 reads past safety information stored in the safety confirmation DB 17 and focuses on stores used by the customer in the past in order to link the safety information of the customer in the store or with other stores. A store where a customer in or around the area may drop in is extracted and transmitted to the store cooperation information display means 25 of the store terminal 20. At this time, the customer address stored in the customer information DB 13 and the purchase history of the safety confirmation DB 17 or the usage statement DB 15 are also referred to depending on the case.

  FIG. 3 is a diagram showing a specific example of data stored in the usage details database (DB) according to the first embodiment of the present invention. The usage specification DB 15 of this embodiment includes not only a normal card usage specification but also store additional information that is information added at a store as described above. It is desirable that the card usage details include not only the usage date and time, the usage store (use location), and the total usage amount, but also the individual product name and purchase price. By doing so, it becomes possible to determine the quality and tendency of the customer's life from the usage details.

  The store additional information includes the identifier of the store clerk who inputs information at the store (store clerk ID), store clerk determination information, store clerk comment, and in-store sensor information (not shown) if possible. The store clerk judgment information can be input easily by pressing the selection button such as “O”, “△”, “X”, etc., to reduce the burden of the store clerk's input, for example, It is information about the customer's physical condition and other conditions. The clerk comment is information entered by the clerk in a simple text that cannot be represented by the selection button. Of course, the store additional information may be stored in a DB different from the usage statement DB 15, but it is important that the store additional information is associated with the card usage date and time and the usage store (use location). The clerk ID is used by the usage details analysis means 16 to determine the variation of the clerk. For example, when the same clerk is continuously facing the same customer, the reliability of the clerk's information is Since it is considered to be high, processing such as increasing the weighting of information input by the store clerk is performed.

  FIG. 4 is a diagram showing a specific example of data stored in the safety confirmation database (DB) according to the first embodiment of the present invention. The usage statement DB 15 of the present embodiment stores the result of the usage statement analysis unit 16 analyzing the card usage statement.

  In this example, the daily purchases of the customers are classified into categories, and the eating habits are determined by “◯”, “Δ”, “X” from the purchase history of food. In this “dietary determination”, food nutrient data such as calories and fat for each food product is referred to based on the age and sex of the customer. Alcohol and tobacco are negative factors. In addition, the determination of purchased items from purchased items and services other than food is indicated by “◯”, “Δ”, and “×”. This “purchased product determination” refers to a database of products handled at the target store and past purchase history based on the age, sex, and income of the customer. Purchases of expensive items, items that customers do not usually buy, items that are unsuitable for customers, etc. are negative judgment factors. “Body temperature determination” indicates information from the body temperature sensor installed in the store as “◯”, “Δ”, “X”, but the measured body temperature may be stored as it is.

  The “clerk determination information” is stored with weighted information of “◯”, “Δ”, and “×” selected by the clerk on the clerk determination input screen described later. For example, the information selected by a certain clerk on the clerk input screen for the first customer may be represented by another symbol ("??" or "[Delta]" in the example of the figure) as reference information. On the contrary, the information of the store clerk who always faces the customer may be represented by symbols such as “OO”, “ΔΔ”, and “XX”. Of course, instead of the above symbols, a numerical value representing the reliability of the clerk input information may be stored. In the “clerk comment”, the comment inputted by the clerk is stored as it is.

  In the “other determination” in the figure, a determination other than the above is performed. For example, when the place of use is different from the normal living area, it is determined that attention is required. Alternatively, if the merchandise is not purchased and the store is visited one after another at a large number of stores, there is a possibility of flaws, so a determination of caution is required. Based on the data stored in the safety confirmation DB 17, a safety confirmation notification is generated and transmitted to the watcher terminal 40.

  FIG. 5 is a diagram showing a processing flow of the safety confirmation notification generating unit according to the first embodiment of the present invention. This process is mainly performed by the safety confirmation notification generation unit 18, but a part of the process may be performed by the usage details analysis unit 16.

  The safety confirmation notification generation means 18 first initializes the search date and the alert level in step S10. The search date is the first day of a preset search period. For example, if the search period is every month, it is initialized on the first day of the month. The alert level is a numerical value indicating the alert level during the searched period. The higher the numerical value, the faster the safety confirmation notification is transmitted. For example, the initial value of the alert level is set to zero, and the alert level is increased each time an event corresponding to alert is detected. When the alert level reaches the highest value (for example, “5”), safety confirmation information is immediately transmitted.

  Next, in step S11, it is determined whether or not the card has been used on a search day (including a case where only the store is visited). In step S12, the days when the card is not used are counted continuously. If it is determined that the card is not used for a predetermined number of days or more, the process proceeds to step S14. In step S14, the alert level is set to the highest value, and the process proceeds to step S26. If it is determined in step S12 that the card non-use is less than the predetermined number of days, the process proceeds to step S13, the search date is updated to the next day, and the process returns to step S11.

  If it is determined in step S11 that the card has been used, the process proceeds to step S15, where information on the safety confirmation DB 17 is acquired. If each determination item is not marked with “◯”, steps S16 to S25 are performed. As shown in FIG. 4, the alert level is increased by 1 or a numerical value corresponding to the determination result.

  For example, it is unlikely that even if the food purchased on the day is “×” in “Eating habits determination”, it is unlikely that health damage will occur immediately. Then, depending on the purchased item (especially if the purchased item is suspected of fraud), set the alert level. In addition, in the “body temperature determination”, the alert level is increased by 1 (apart from the case of high fever) as long as it is somewhat up and down. Further, since the clerk determination information (including the clerk comment) is raw information of the clerk who directly faces the customer, it is considered that the degree of importance is high, and the alert level is set by the clerk determination information. The same applies to “other determination”. In any case, in step S26, a notification message is generated at a timing corresponding to the alert level and transmitted to the watcher terminal 40.

  FIG. 6 is a diagram illustrating an example of a clerk determination input screen (a clerk input screen) according to the embodiment of the present invention. In the salesclerk determination input screen 100 of this example, a salesclerk input field 102 is displayed together with a purchased product display field 101. Depending on the size of the display screen of the store terminal 20, it may be displayed separately.

  Further, if the customer is not registered as a person to be watched over, the store clerk input field 102 may not be displayed. However, even if the person is not the person to be watched over, if the watcher is accompanied, it may be possible to shift from this screen to the registration screen.

  In the clerk input field 102, the name of the person to be watched over may be displayed, and the body temperature acquired from the body temperature sensor installed in the store may be displayed here. In the physical condition selection field 103, the customer's physical condition felt by the store clerk is input in a selection format. Here, a selection button displaying “◯”, “Δ”, and “×” is simply pressed. Information indicating the meaning of each button such as “as usual”, “something strange”, or “obviously strange” is displayed below the selection buttons “◯”, “△”, and “×”. You may do it.

  In the comment input field 104, the store clerk can leave an arbitrary comment. The input method may be key input or voice input. Further, a history button 105 for confirming past safety information and a contact button 106 for contacting a person to be watched may be displayed on this screen. When the history button 105 is pressed, the information input recently or the information input at another store is displayed for the same customer. This is particularly effective when it is difficult to determine whether or not there is an abnormality based only on the appearance of the customer. In the case of history information of the same store, if the store clerk's name is displayed, additional information can be obtained if the store clerk is present.

  The contact button 106 is effective not only in the case of an emergency, but also when the customer is unnatural and when it is desired to call a registered family or the like to check whether this is the case. In addition, when it is difficult to input a comment or a safety information history in front of the customer, this screen may be called again later and input.

  FIG. 7 is a diagram showing an example of a notification screen according to the embodiment of the present invention. The notification screen 200 in this example is a screen that the watcher terminal 40 receives and displays the notification message generated by the safety confirmation notification generation unit 18. Here, the name of Mr. A who is the person being watched over and the alerting matter during the watch period are displayed as a notification message. It is preferable to display the reminder of the notification message in natural language text as shown in the figure, rather than enumerating words. Further, as described above, the alert level may be displayed together.

  By doing in this way, it is possible to keep close contact between the store that is the notification source and the watching target person that is the notification destination, and it is possible to watch the target person at the entire local store. In addition, it is possible to make the most of the human monitoring means of raw information input by the store clerk, without relying only on the mechanical monitoring means. In addition, if the card company is the operating entity of this service, the customer always buys the same product at another store instead of buying it at the usual store. Alternatively, it is possible to supplement customer information that cannot be understood only by the store group.

(Second Embodiment)
FIG. 8 is a diagram illustrating a functional configuration of the watching system according to the second embodiment of the present system. In the first embodiment, the card company system is provided with all safety confirmation functions. However, in the second embodiment, the card company system only collects information on the card usage details. A system of a business operator different from the company collects usage details from multiple card companies, analyzes the information, and notifies the integrated safety information from the business operator's system. . Hereinafter, in the description of FIG. 8, only portions different from the functional configuration of the first embodiment (see FIG. 2) will be described.

  In the second embodiment, as shown in FIG. 8, a safety information collection server 50 is connected to a plurality of card company servers 10 and 10 'via a network. The safety information collection server 50 is mainly an operator different from the card company, for example, an operator specialized in safety confirmation service, a local public entity, an NPO, a card operator, or an industry association between other financial institutions. It is a server to be provided.

  In the first embodiment, some of the functions provided in the card company server 10, that is, the usage details analysis unit 16A, the safety confirmation DB 17A, the safety confirmation notification generation unit 18A, and the store cooperation information transmission unit 19A collect safety information. The server 50 is provided. Each function is almost the same as in the first embodiment, but the usage details analysis means 16A has a function of acquiring usage details data from a plurality of card company servers 10, 10 ′. The usage statement data acquired here does not have to be all data of the usage statement, but only data useful as safety confirmation information of the customer registered as the person to be watched. Which data is used as the safety confirmation information may be set by the person being watched over.

  Further, the usage details analysis means 16A adds not only the usage details of the card (including store clerk input information) but also information from other information collection means 51 that can collect information from a system other than the card company. And stored in the safety confirmation DB 17A. Other information may include information from security cameras in the city, information posted by passers-by, information from stores where cards cannot be used, information from home appliances with home monitoring functions, alarm devices, and the like.

  In this way, not only information from a single card company, but also other card companies and other information are collected, and safety information is generated and notified based on information centrally managed by the safety information collection server 50. can do. Of course, you may use together with each system which cannot cooperate.

(Third embodiment)
FIG. 9 is a diagram showing a functional configuration of a card company server 10A (watching server) according to the third embodiment of the present system. In the third embodiment, when the card company server 10 receives card usage information from a store terminal and a customer (card user) is an object to be watched, the card company server 10 prompts input of salesclerk determination information.

  As shown in FIG. 9, the card company server 10A in the present embodiment includes a card usage information receiving unit 11A, a determining unit 12A, a customer information DB 13, a clerk determination input screen transmitting unit 13A, and a clerk determination information registration. Means 14A, a usage details DB 15, a usage details analysis means 16, a safety confirmation DB 17, and a safety confirmation notification generation means 18 are provided. The functions of the customer information DB 13, the usage details DB 15, the safety confirmation DB 17, and the safety confirmation notification generating means 18 are the same as those in the first embodiment (see FIG. 2). The authorization means 12 and the card settlement means 14 in FIG. 2 are omitted.

  Only the parts different from the first embodiment will be described below. The card usage information receiving unit 11A receives customer card usage information (including a customer identifier) from the store terminal 20A. The card usage information received here is the same as that received from a normal store terminal. The determination unit 12A refers to the customer information DB 13 and determines whether or not the customer is a person to be watched over (a person to be confirmed for safety).

  When the clerk determination input screen transmission unit 13A determines that the determination unit 12A is a customer to be watched over, the clerk determination input screen transmission unit 13A prompts the store terminal 20A to input clerk determination information (observation information) for the customer (a clerk determination input screen) Send. At this time, the clerk determination input screen transmission means 13A may acquire past safety information from the safety confirmation DB 17 and display it on the screen when the clerk performs a predetermined operation.

  The store clerk determination information registration unit 14A receives the determination information input by the store clerk from the store terminal 20A, and registers the determination information of the store clerk in the usage statement DB 15 of the customer. The usage details analysis means 16 analyzes the customer's card usage details based on the customer usage details DB 15 and the customer information DB 13 and records them in the safety confirmation DB 17 as safety confirmation information.

  In addition, although illustration is abbreviate | omitted, in the store terminal 20A, the means which reads a customer's card and transmits to a server, the means which receives and displays the salesclerk determination input screen transmitted from the server, and a salesclerk inputs from this input screen It is only necessary to provide general means such as means for transmitting the information to the server, and by configuring the server as described above, the functions of the system can be concentrated on the server.

  The functional configurations of the first, second, and third embodiments described above are merely examples, and one functional block (database and function processing unit) is divided or a plurality of functional blocks are combined into one functional block. Or may be configured as Each function processing unit reads a computer program stored in a storage device such as a ROM (Read Only Memory), flash memory, SSD (Solid State Drive), or hard disk by a CPU (Central Processing Unit) built in the device. This is realized by a computer program executed by the CPU. That is, in each function processing unit, this computer program reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area on a memory, and may be related in some cases. This is realized by controlling hardware (for example, an input / output device, a display device, and a communication interface device). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it simply means a collection of tables and files, and the internal structure of the database itself is not questioned.

(Effect of embodiment)
According to this system, it is possible to provide a networked monitoring system by combining mechanical monitoring means and human monitoring means. Since it is possible to confirm the safety of the elderly at the store, it is an effective safety confirmation means other than when at home. At this time, it is possible to know not only the mechanical monitoring means but also the health condition of the customer when the store clerk who actually faces the customer inputs information. In addition, by using the network of card-using member stores, it is possible to track destinations when an elderly person suffering from dementia is hesitant. In addition, since purchase data is used, it is possible to notify more detailed analysis results such as the quality of life and trends of the elderly. For example, if you purchase a high-priced product that you do not normally buy, there is a possibility of fraud, so it is possible to prevent or reduce the damage. Further, not only information obtained when using a card at a store but also information that can be acquired from the outside can be used and included in the safety confirmation information.

  In the above embodiment, the case where a customer visits a store mainly has been described. However, as long as the purchase is made using a card, the present invention can also be applied to a home delivery service such as an internet supermarket. In this case, the mobile terminal possessed by the delivery person corresponds to the store terminal in the present system, and the security camera installed at the elderly's home, the home appliance with a watching function, and the like correspond to the in-store sensor.

  As mentioned above, although this invention was demonstrated using embodiment, it cannot be overemphasized that the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above embodiment. Further, it is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention. In the above embodiment, the watch system has been described with the present invention as a product invention. However, the present invention can also be regarded as a method invention (watch method) or a computer program invention (watch server program). You can also.

10, 10 'Card company server 11 Visiting time information receiving means 11A Card usage information receiving means 12 Authorization means 12A Judging means 12A
13 Customer information DB
13A Clerk determination input screen transmission means 14 Card settlement means 14A Clerk determination information registration means 15 Usage details DB
16, 16A Usage details analysis means 17, 17A Safety confirmation DB
18, 18A Safety confirmation notification generation means 19, 19A Store cooperation information transmission means 20 Store terminal 21 Store visit information transmission means 22 Card reading means 23 Clerk determination input means 24 In-store sensor information acquisition means 25 Store cooperation information display means 30 Customer card 40 Watcher terminal 50 Safety information collection server 51 Other information collection means 100 Clerk decision input screen 101 Purchased product display column 102 Clerk input column 103 Physical condition selection column 104 Comment input column 200 Notification screen

Claims (9)

A watch system for watching a watched person connected to a card company server and a store terminal of a card member store,
The store terminal
A clerk determination input means for inputting a clerk input information indicating a state of the target person to a clerk who meets when the target person visits the store,
A store visit information transmitting means for transmitting the store visit information including the store clerk input information and the card information of the card used when the target person presents or settles a purchase to the store, to the card company server,
The card company server is
Based on the visit information and the customer information of the target person, the card usage details of the target person are analyzed and recorded as safety confirmation information;
Based on the safety confirmation information, a safety confirmation notification generating means for generating a safety confirmation notification to notify the watcher of the target person;
A watching system characterized by comprising   The watching system according to claim 1, wherein the store clerk determination input unit causes the store terminal to select an item representing the physical condition of the target person.   The watching system according to claim 1, wherein the store clerk determination input unit causes the store clerk to input a comment regarding the target person.   The monitoring system according to any one of claims 1 to 3, wherein the usage detail analysis unit weights the clerk input information by a clerk who inputs the clerk input information.   The said usage details analysis means determines the quality of life of the said subject based on the information of the purchased goods other than the foodstuffs or foodstuffs contained in the said card usage details, The Claim 1 to 4 characterized by the above-mentioned. The monitoring system according to any one of the above.   The store terminal includes in-store sensor information acquisition means for acquiring the physical condition information of the target person from a sensor that detects physical condition information of a visitor installed in the store, and includes the acquired physical condition information in the store visit information. The monitoring system according to any one of claims 1 to 5, characterized in that:   The said card company server is provided with the store cooperation information transmission means which transmits the said safety confirmation information of the said subject to the store terminal of another store, The any one of Claim 1-6 characterized by the above-mentioned. Watch system. In a system in which a card company server and a card merchant store terminal are connected, a method for watching over a target person,
Inputting the clerk input information indicating the state of the person being watched over to the clerk who met when the target person visited the store;
Based on the store visit information including the store clerk input information and the card information of the card used when the target person presents or settles the shopping, and the customer information of the target person, the card usage details of the person to be watched Analyzing and recording as safety confirmation information,
Based on the safety confirmation information, generating a safety confirmation notification to notify the watcher of the target person;
The method characterized by performing. A watch server that is connected to the store terminal of the card member store to watch the watch target person,
Card usage information receiving means for receiving customer card usage information from the store terminal and storing it in the customer usage statement DB;
Determining means for determining whether or not the customer is the person to be watched over;
When it is determined that the determination means is a person to be watched over, a store clerk determination input screen transmission unit that transmits a screen prompting the customer to input determination information of the store clerk for the customer;
Clerk determination information registration means for receiving determination information input by the clerk from the store terminal and registering the clerk's determination information in the usage details DB;
Based on the usage details DB and the customer information DB, usage details analysis means for analyzing the card usage details of the customer and recording it in the safety confirmation DB as safety confirmation information;
A monitoring server characterized by comprising:

Images