JP2005157468A - Mail-order sales support program, mail-order sales support method, mail-order sales support device, mail-order sales goods catalog, order-placing program, order-placing method, order-placing device, and mail-order sales system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To make it possible to place an order with a simple operation. <P>SOLUTION: A mail-order sales support program includes; a step which receives, via a radio base station 60 and a network 30, commodity information and the like included in order auxiliary information 15<SB>1</SB>, which is read from an IC tag 14<SB>1</SB>provided in a mail-order sales commodity catalog 10 by an order-placing device 70 operated by a customer, via an order mail from the order-placing device 70 and to receive the order of commodities; a step which executes processing relating to the settlement of the payment of commodity charges through a settlement device 50; and a step which makes an arrangement for delivering the commodities through a delivery center device 40. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a mail order support program, a mail order support method, a mail order support device, a mail order product catalog, an order program, an order method, an order device, and a mail order system that are suitable for mail order sales. The present invention relates to a mail order support program, a mail order support method, a mail order support device, a mail order product catalog, an order program, an order method, an order device, and a mail order system that can be ordered by operation.

  Conventionally, in mail order sales, mail order product catalogs on which product images and product descriptions are printed are distributed to customers. The customer checks the mail order product catalog, and if the desired product is found, after calling the specified order-specific phone number, the product name and product of the product listed in the mail order product catalog Give the number, address name, etc. verbally to the operator and complete the order.

  Recently, in addition to the above-mentioned telephone order, an Internet order for accepting an order is made on a website on the Internet. In such an Internet order, a customer inputs a URL (Uniform Resource Locator) with a personal computer or a portable terminal, accesses the Web site, and then inputs the product name, product number, address name, etc. of the product from the keyboard. Complete the order.

JP 2000-99563 A

  However, in the conventional mail order, it is necessary to tell the operator the product name, product number, etc., accurately in the case of telephone orders, and in the case of Internet orders, the product name, product number, etc. must be entered correctly. Therefore, there is a problem that it involves a very troublesome operation for the customer. Such a troublesome ordering operation may adversely affect the number of products sold.

  The present invention has been made in view of the above, and a mail order support program, a mail order support method, a mail order support device, a mail order product catalog, an order program, an order method, which can be ordered with a simple operation, An object is to provide an ordering apparatus and a mail order system.

  In order to solve the above-described problems and achieve the object, the present invention provides a computer with product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer. A mail order support program for executing an order receiving step for receiving an order for a product, a settlement step for performing a settlement process related to the price of the product, and a delivery arrangement step for arranging delivery of the product.

  According to the present invention, the product information read from the electronic tag provided in the mail order product catalog by the ordering device operated by the customer is received from the ordering device, the order of the product is received, and the settlement processing related to the price of the product Since it is decided to arrange delivery of goods, it is possible to place an order with a simple operation of reading an electronic tag.

  Further, the present invention is characterized in that, in the above invention, the computer is caused to execute an order confirmation step of notifying the ordering device of the order contents.

  According to this invention, since the order contents are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents are notified to the ordering device via an e-mail.

  According to the present invention, since the order contents are notified to the ordering device via the electronic mail, even if the customer is inconvenient, the order contents can be confirmed later by the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents are notified by voice via a telephone made from the ordering device.

  According to the present invention, since the order details are notified by voice via a telephone call from the ordering device, the order details can be confirmed by the customer according to the convenience of the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents and a scheduled delivery date of the product are notified to the ordering device.

  According to the present invention, since the order contents and the scheduled delivery date of the product are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order receiving step, the product information is received via an e-mail.

  According to the present invention, since the merchandise information is received via the e-mail, the order can be surely made.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order receiving step, the product information is received via a telephone by automatic transmission of the ordering device.

  According to the present invention, since the merchandise information is received via the telephone by automatic transmission of the ordering device, it is possible to place an order quickly.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the settlement step, a settlement process related to the price is performed using a collection agency service.

  According to this invention, since the payment processing related to the price is performed using the collection service, the convenience can be improved.

  The present invention also includes an order receiving step of receiving product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer from the ordering device and receiving an order for the product; A settlement process for performing a settlement process on the price of the product, and a delivery arrangement process for arranging the delivery of the product.

  According to the present invention, the product information read from the electronic tag provided in the mail order product catalog by the ordering device operated by the customer is received from the ordering device, the order of the product is received, and the settlement processing related to the price of the product Since it is decided to arrange delivery of goods, it is possible to place an order with a simple operation of reading an electronic tag.

  Further, the present invention is characterized in that in the above-mentioned invention, an order confirmation step of notifying the order contents to the ordering device is included.

  According to this invention, since the order contents are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents are notified to the ordering device via an e-mail.

  According to the present invention, since the order contents are notified to the ordering device via the electronic mail, even if the customer is inconvenient, the order contents can be confirmed later by the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents are notified by voice via a telephone made from the ordering device.

  According to the present invention, since the order details are notified by voice via a telephone call from the ordering device, the order details can be confirmed by the customer according to the convenience of the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order contents and a scheduled delivery date of the product are notified to the ordering device.

  According to the present invention, since the order contents and the scheduled delivery date of the product are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order receiving step, the product information is received via an e-mail.

  According to the present invention, since the merchandise information is received via the e-mail, the order can be surely made.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order receiving step, the product information is received via a telephone by automatic transmission of the ordering device.

  According to the present invention, since the merchandise information is received via the telephone by automatic transmission of the ordering device, it is possible to place an order quickly.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the settlement step, a settlement process related to the price is performed using a collection agency service.

  According to this invention, since the payment processing related to the price is performed using the collection service, the convenience can be improved.

  The present invention also includes an order receiving means for receiving product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer from the ordering device and receiving an order for the product; A settlement means for performing a settlement process on the price of the product, and a delivery arrangement means for arranging the delivery of the product.

  According to the present invention, the product information read from the electronic tag provided in the mail order product catalog by the ordering device operated by the customer is received from the ordering device, the order of the product is received, and the settlement processing related to the price of the product Since it is decided to arrange delivery of goods, it is possible to place an order with a simple operation of reading an electronic tag.

  Further, the present invention is characterized in that in the above-mentioned invention, an order confirmation means for notifying the order contents to the ordering device is provided.

  According to this invention, since the order contents are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Also, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means notifies the order device of the order contents via an electronic mail.

  According to the present invention, since the order contents are notified to the ordering device via the electronic mail, even if the customer is inconvenient, the order contents can be confirmed later by the customer.

  Also, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means notifies the contents of the order by voice via a telephone made from the ordering device.

  According to the present invention, since the order details are notified by voice via a telephone call from the ordering device, the order details can be confirmed by the customer according to the convenience of the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means notifies the order device of the order contents and the scheduled delivery date of the product.

  According to the present invention, since the order contents and the scheduled delivery date of the product are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the order receiving means receives the product information via an e-mail.

  According to the present invention, since the merchandise information is received via the e-mail, the order can be surely made.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the order receiving means receives the product information via a telephone by automatic transmission of the ordering device.

  According to the present invention, since the merchandise information is received via the telephone by automatic transmission of the ordering device, it is possible to place an order quickly.

  Further, the present invention is characterized in that, in the above-mentioned invention, the settlement means performs a settlement process related to the price using a collection agency service.

  According to this invention, since the payment processing related to the price is performed using the collection service, the convenience can be improved.

  In addition, the present invention includes a product posting page related to a mail-order sale product and an electronic tag that is provided on the product posting page and stores product information. The product information is stored in the electronic tag by an ordering device operated by a customer. And sent to a mail order support apparatus that accepts an order for a product.

  According to the present invention, an electronic tag for storing product information is provided on a product posting page, and product information read from the electronic tag by an ordering device operated by a customer is transmitted to a mail-order sales support device that accepts product orders. Therefore, it is possible to place an order with a simple operation of reading an electronic tag.

  Also, the present invention is characterized in that, in the above-mentioned invention, destination information relating to a transmission destination of the product information is stored in the electronic tag.

  According to the present invention, since the destination information related to the transmission destination of the product information is stored in the electronic tag, it is possible to save the trouble of separately inputting the destination information when transmitting the product information.

  Further, the present invention provides a reading process for reading product information from an electronic tag provided in a mail order merchandise catalog to a computer, and an ordering process for sending the merchandise information to a mail order support apparatus that accepts an order for the merchandise and placing the order. And an ordering program for executing.

  According to this invention, the product information is read from the electronic tag provided in the mail order product catalog, and the product information is transmitted to the mail order support device that accepts the order of the product and the order is placed. You can place an order with a simple operation.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the computer is caused to execute an order confirmation step of confirming an order content notified from the mail-order sales support apparatus.

  According to the present invention, since the order details notified from the mail-order sales support apparatus are confirmed, it is possible to give the customer a sense of security after placing the order.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order content is confirmed via an e-mail.

  According to the present invention, since the order details are confirmed via the e-mail, even if the customer is inconvenient, the order details can be confirmed later by the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the mail order support apparatus is called and the order contents are confirmed by voice.

  According to the present invention, since the telephone sales support apparatus is called and the order details are confirmed by voice, the order details can be confirmed by the customer according to the convenience of the customer.

  Moreover, the present invention is characterized in that, in the above-described invention, in the order confirmation step, the order contents and the scheduled delivery date of the product notified from the mail order support apparatus are confirmed.

  According to the present invention, since the order details notified from the mail-order sales support apparatus and the scheduled delivery date of the product are confirmed, it is possible to give the customer a sense of security after ordering.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the ordering step, the merchandise information is transmitted via electronic mail.

  According to the present invention, since the merchandise information is transmitted via e-mail, it is possible to place an order with certainty.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the ordering step, the merchandise information is transmitted via a telephone by automatic call to the mail order support apparatus.

  According to the present invention, since the merchandise information is transmitted via the automatic call to the mail order support apparatus, it is possible to place an order quickly.

  The present invention also includes a reading process for reading product information from an electronic tag provided in a mail order product catalog, and an ordering process for sending the product information to a mail order support device that accepts product orders and placing an order. It is characterized by including.

  According to this invention, the product information is read from the electronic tag provided in the mail order product catalog, and the product information is transmitted to the mail order support device that accepts the order of the product and the order is placed. You can place an order with a simple operation.

  Further, the present invention is characterized in that, in the above-mentioned invention, an order confirmation step of confirming an order content notified from the mail order support apparatus is included.

  According to the present invention, since the order details notified from the mail-order sales support apparatus are confirmed, it is possible to give the customer a sense of security after placing the order.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the order content is confirmed via an e-mail.

  According to the present invention, since the order details are confirmed via the e-mail, even if the customer is inconvenient, the order details can be confirmed later by the customer.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the order confirmation step, the mail order support apparatus is called and the order contents are confirmed by voice.

  According to the present invention, since the telephone sales support apparatus is called and the order details are confirmed by voice, the order details can be confirmed by the customer according to the convenience of the customer.

  Moreover, the present invention is characterized in that, in the above-described invention, in the order confirmation step, the order contents and the scheduled delivery date of the product notified from the mail order support apparatus are confirmed.

  According to the present invention, since the order details notified from the mail-order sales support apparatus and the scheduled delivery date of the product are confirmed, it is possible to give the customer a sense of security after ordering.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the ordering step, the merchandise information is transmitted via electronic mail.

  According to the present invention, since the merchandise information is transmitted via e-mail, it is possible to place an order with certainty.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the ordering step, the merchandise information is transmitted via a telephone by automatic call to the mail order support apparatus.

  According to the present invention, since the merchandise information is transmitted via the automatic call to the mail order support apparatus, it is possible to place an order quickly.

  The present invention also includes a reading unit that reads product information from an electronic tag provided in a mail order product catalog, and an order unit that sends the product information to a mail order support apparatus that accepts an order for the product and places an order. It is characterized by having.

  According to this invention, the product information is read from the electronic tag provided in the mail order product catalog, and the product information is transmitted to the mail order support device that accepts the order of the product and the order is placed. You can place an order with a simple operation.

  Moreover, the present invention is characterized in that in the above invention, an order confirmation means for confirming the order contents notified from the mail order support apparatus is provided.

  According to the present invention, since the order details notified from the mail-order sales support apparatus are confirmed, it is possible to give the customer a sense of security after placing the order.

  Also, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means confirms the order contents via an electronic mail.

  According to the present invention, since the order details are confirmed via the e-mail, even if the customer is inconvenient, the order details can be confirmed later by the customer.

  Also, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means calls the mail order support device and confirms the order contents by voice.

  According to the present invention, since the telephone sales support apparatus is called and the order details are confirmed by voice, the order details can be confirmed by the customer according to the convenience of the customer.

  Also, the present invention is characterized in that, in the above-mentioned invention, the order confirmation means confirms the order contents and the scheduled delivery date of the product notified from the mail-order sales support apparatus.

  According to the present invention, since the order details notified from the mail-order sales support apparatus and the scheduled delivery date of the product are confirmed, it is possible to give the customer a sense of security after ordering.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the ordering means transmits the merchandise information via an electronic mail.

  According to the present invention, since the merchandise information is transmitted via e-mail, it is possible to place an order with certainty.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the ordering means transmits the merchandise information via an automatic call to the mail order support apparatus.

  According to the present invention, since the merchandise information is transmitted via the automatic call to the mail order support apparatus, it is possible to place an order quickly.

  In addition, the present invention is characterized in that, in the above invention, the mail order support apparatus according to any one of the above and the ordering apparatus according to any one of the above are provided.

  According to the present invention, it is possible to place an order by a simple operation of reading an electronic tag of a mail order product catalog.

  According to the present invention, product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer is received from the ordering device, an order for the product is received, and a settlement process related to the price of the product Thus, it is possible to place an order by a simple operation of reading an electronic tag.

  In addition, according to the present invention, since the order contents are notified to the ordering device, it is possible to give the customer a sense of security after placing the order.

  In addition, according to the present invention, the order contents are notified to the ordering device via e-mail, so that even if the customer is inconvenient, the order contents can be confirmed later by the customer. There is an effect.

  In addition, according to the present invention, since the order details are notified by voice via a phone call from the ordering device, the order details can be confirmed to the customer according to the convenience of the customer. There is an effect.

  In addition, according to the present invention, since the order contents and the scheduled delivery date of the product are notified to the ordering device, there is an effect that a sense of security can be further provided to the customer after the order is placed.

  In addition, according to the present invention, the merchandise information is received via the e-mail, so that it is possible to reliably place an order.

  In addition, according to the present invention, the merchandise information is received via a telephone by automatic transmission of the ordering device, so that it is possible to place an order quickly.

  In addition, according to the present invention, since the settlement process related to the price is performed using the collection agency service, there is an effect that convenience can be improved.

  In addition, according to the present invention, an electronic tag for storing product information is provided on the product posting page, and the product information read from the electronic tag by the ordering device operated by the customer is transmitted to the mail order support device that accepts product orders. Therefore, it is possible to place an order with a simple operation of reading an electronic tag.

  Further, according to the present invention, since the destination information related to the transmission destination of the product information is stored in the electronic tag, it is possible to save the trouble of separately inputting the destination information when the product information is transmitted.

  Further, according to the present invention, the product information is read from the electronic tag provided in the mail order product catalog, and the product information is transmitted to the mail order support device that accepts the order of the product, and the order is received. The effect is that you can place an order with a simple operation of leading.

  In addition, according to the present invention, since the order details notified from the mail-order sales support apparatus are confirmed, there is an effect that a sense of security can be given to the customer after the order is placed.

  In addition, according to the present invention, since the order details are confirmed via e-mail, the customer can confirm the order details later even if the customer is inconvenient. Play.

  In addition, according to the present invention, the telephone sales support device is called and the order details are confirmed by voice, so that the customer can confirm the order details according to the convenience of the customer. Play.

  In addition, according to the present invention, since the order details notified from the mail-order sales support apparatus and the scheduled delivery date of the merchandise are confirmed, there is an effect that it is possible to further give the customer a sense of security after placing the order.

  In addition, according to the present invention, since the product information is transmitted via the automatic call to the mail order support apparatus, there is an effect that it is possible to place an order quickly.

  Further, according to the present invention, it is possible to place an order by a simple operation of reading an electronic tag of a mail order product catalog.

  Hereinafter, a mail order support program, a mail order support method, a mail order support device, a mail order product catalog, an order program, an order method, an order device, and a mail order system according to an embodiment of the present invention will be described in detail with reference to the drawings. explain. The present invention is not limited to the embodiment.

  FIG. 1 is a diagram showing a schematic configuration of an embodiment according to the present invention. FIG. 2 is a block diagram showing the configuration of the same embodiment. In FIG. 1 and FIG. 2, the same code | symbol is attached | subjected to a corresponding part. FIG. 1 and FIG. 2 illustrate a mail order system that enables an order with a simple operation in mail order using an electronic tag such as an IC (Integrated Circuit) tag.

  The mail order merchandise catalog 10 is created by a mail order dealer and distributed to customers. In the mail order merchandise catalog 10, each page is printed with a merchandise image and a merchandise description, and is provided with an IC tag.

Specifically, a product image 12 ₁ and product information 13 ₁ are printed on the page 11 of the mail order product catalog 10 shown in FIG. 2, and an IC tag 14 ₁ is provided corresponding to these. Yes. Product images 12 ₁ is an image of the product (the square locus table). Product Information 13 _1, the product of the product number, product name, price, is information consisting of description.

Further, on the page 11, a product image 12 ₂ and product information 13 ₂ are printed, and an IC tag 14 ₂ is provided correspondingly. The product image 12 ₂ is an image of the product (Chabudai). Product Information 13 _2, the product of the product number, product name, price, is information consisting of description.

The IC tag 14 ₁ and the IC tag 14 ₂ are a kind of electronic tags that can read information without contact, and are provided on the page 11 by special printing, embedding, adhesion, or the like. These IC tag 14 ₁ and IC tag 14 ₂ are composed of an antenna, an IC, and a memory (not shown). The antenna supplies an electromotive force generated by being placed in an induction electromagnetic field from an IC tag reader 79 described later to the IC and the memory. The IC controls reading related to the memory. Each memory stores order assistance information to be described later.

The IC tag 14 ₁ corresponds to the product image 12 ₁ and the product information 13 ₁ and is provided on the right side of the product image 12 ₁ . Order assist information 15 ₁ is stored in the IC tag 14 ₁ (memory).

Order auxiliary information 15 ₁ is information that is used to order a product (square seat table) corresponding to the product image 12 ₁ and the product information 13 _1, Catalog codes, product number, product name, price, ordering info It consists of information such as an e-mail address.

The catalog code is a code for identifying the mail order product catalog 10. Item Number, product names and prices, product number in the product information 13 _1, corresponds to the product name and price. The order destination e-mail address is an e-mail address assigned to the order destination (mail order support apparatus 20) of the product.

The order auxiliary information 15 ₂ is information used when ordering a product (chabu table) corresponding to the product image 12 ₂ and the product information 13 ₂ , and includes a catalog code, a product number, a product name, a price, and an order destination e-mail address. It consists of information such as.

The catalog code is a code for identifying the mail order product catalog 10. Item Number, product names and prices, product number in the product information 13 _2, correspond to the product name and price. The order destination e-mail address is an e-mail address assigned to the order destination (mail order support apparatus 20) of the product.

  The mail-order sales support apparatus 20 accepts an order for the product via the order mail 90 (see FIG. 6) via the ordering apparatus 70, the wireless base station 60, and the network 30, and creates and confirms an order confirmation mail 91 (see FIG. 7). It is a device that executes processing related to transmission, product delivery arrangement, settlement, and the like.

  In this mail-order sales support apparatus 20, the control part 21 controls each part. Details of the operation of the control unit 21 will be described later. The storage unit 22 stores computer programs and various information used by the control unit 21. The communication unit 23 is connected to the network 30 and controls communication according to a predetermined communication protocol.

  The customer information database 24 is information related to a mail order merchant customer. Specifically, as shown in FIG. 3, the customer information database 24 includes customer information composed of “name”, “address”, “settlement method”, “mobile phone number”, and “mobile email address”. Is stored.

  “Name” is information on the name of the customer. “Address” is information relating to the customer's address (the delivery destination of the product). “Payment method” is information relating to the payment method (credit card, bank transfer, etc.) of the ordered product. “Mobile phone number” is information relating to a telephone number assigned to a mobile phone terminal (ordering device 70) possessed by a customer. The “mobile e-mail address” is information relating to an e-mail address assigned to the mobile phone terminal (ordering device 70) possessed by the customer.

  Returning to FIG. 2, the order information database 25 is a database that stores order information related to product orders. Specifically, as shown in FIG. 4, the order information database 25 includes “catalog code”, “product number”, “product name”, “price”, “quantity”, “mobile e-mail address”, and “ The order information composed of “order reception date and time” is stored.

  The “catalog code”, “product number”, “product name”, and “price” are order assistance information read from the IC tag provided in the mail order product catalog 10. “Quantity” is information relating to the quantity entered by the customer who ordered the product. “Mobile e-mail address” is information relating to an e-mail address assigned to the ordering apparatus 70 possessed by the customer. “Order reception date / time” is information relating to the date / time at which the mail order support apparatus 20 has received an order.

  Returning to FIG. 2, the delivery center device 40 is a device provided in a delivery center for storing products handled in the mail order product catalog 10 and delivering the ordered products to customers. In response to the delivery instruction from the mail-order sales support apparatus 20, processing such as product inspection, creation / pasting of a delivery slip, delivery vehicle designation, and the like is executed. The settlement apparatus 50 is an apparatus that performs credit card settlement and the like, and is connected to the network 30.

  The ordering device 70 is a mobile phone terminal carried by a customer, and is used for ordering products in mail order sales. In one embodiment, a PHS (Personal Handyphone System) terminal, a PDA (Personal Digital Assistant), a personal computer device, or the like may be used as the ordering device 70.

  The ordering device 70 is provided with a call function, an e-mail transmission / reception function, an IC tag read function, and the like, and is operated by a customer. In the ordering apparatus 70, the control unit 71 controls each unit. Details of the operation of the control unit 71 will be described later. The storage unit 72 stores computer programs and various information used by the control unit 71. The display unit 74 is an LCD (Liquid Crystal Display), and displays an order screen 80 (see FIG. 5) described later, an order confirmation mail 91 (see FIG. 7) received from the mail order support apparatus 20, and the like.

  Here, the storage unit 72 stores customer identification information 73 including a mobile phone number (090-1234-5678) assigned to the ordering device 70 and a mobile e-mail address (taro@abcde.com). The customer identification information 73 is used as information for identifying a customer in the mail-order sales support apparatus 20.

  The input unit 75 is a numeric keypad, a function key, or the like. The speaker 76 converts the audio content into sound and outputs it. The microphone 77 is used at the time of a call and converts voice into an electrical signal.

The wireless communication unit 78 is connected to the wireless base station 60 and the network 30 via a wireless line, and controls communication according to a predetermined communication protocol. The IC tag reader 79 reads the order auxiliary information 15 ₁ , 15 ₂ , etc. from the IC tags 14 ₁ , 14 _2, etc. without contact.

As shown in FIG. 1, in one embodiment, when order assisting information 15 ₁ (see FIG. 2) is read from the IC tag 14 ₁ , for example, by the IC tag reader 79, the ordering device 70 receives the order mail 90. Is transmitted to the mail-order sales support apparatus 20.

  The mail-order sales support apparatus 20 receives an order for the product based on the order mail 90, executes processing related to product delivery arrangement and settlement, and then transmits an order confirmation mail 91 to the order apparatus 70.

  Next, the operation of one embodiment will be described in detail with reference to FIGS. FIG. 8 is a flowchart for explaining the operation of the ordering apparatus 70 shown in FIG. FIG. 9 is a flowchart for explaining the operation of the mail-order sales support apparatus 20 shown in FIG.

  In step SA1 shown in FIG. 8, the control unit 71 of the ordering apparatus 70 determines whether or not the IC tag reader 79 has read the order assistance information from the IC tag provided in the mail order product catalog 10, and in this case The determination result is “No”, and the same determination is repeated.

  On the other hand, in step SB1 shown in FIG. 9, the control unit 21 of the mail-order sales support apparatus 20 determines whether or not an order mail has been received from the ordering apparatus 70. In this case, the determination result is “No” and the same. Repeat judgment.

Here, when ordering a product (for example, a square table) posted on the page 11 of the mail order product catalog 10, the customer uses the IC tag reader 79 of the ordering device 70 for the IC tag 14 corresponding to the product. Move closer to ₁ .

In this case, the IC tag reader 79, the ordered auxiliary information ₁₅₁ is read from the IC tag 14 _1, the control unit 71 sets the determination result in step SA1 shown in FIG. 8 as "Yes". In step SA2, the control unit 71 displays the order screen 80 shown in FIG.

The order screen 80, item number that is included in the order auxiliary information 15 ₁ (1864562), trade names (square-shaped seat table), price (39,800 yen), the quantity of the order to enter the quantity of the order item input column 81, An order button 82 that is pressed when the order is confirmed is displayed.

  In step SA3, the control unit 71 determines whether or not the order button 82 has been pressed. In this case, the determination result is “No” and the determination is repeated. When the customer inputs “1” as a quantity in the quantity input field 81 and then presses the order button 82, the control unit 71 sets “Yes” as the determination result of step SA3.

In step SA4, the control unit 71 acquires the customer identification information 73 from the storage unit 72. In step SA5, the control unit 71 creates the order mail 90 shown in FIG. 6 based on the order auxiliary information 15 ₁ , the quantity “1” input in the quantity input field 81 and the customer identification information 73.

The destination of this order mail 90 is an order destination e-mail address included in the order auxiliary information 15 ₁ (order@tuhantengoku.com). The subject is an order. The body of the order mail 90 is product information and customer identification information. Product information, catalog code that is included in the order auxiliary information 15 _1, product number, product name, the price and quantity. The customer identification information is the customer identification information 73 acquired in step SA4.

  In step SA 6, the control unit 71 transmits the order mail 90 to the mail order support apparatus 20 via the radio base station 60 and the network 30. In step SA7, the control unit 71 determines whether or not the order confirmation mail 91 (see FIG. 7) is received from the mail order support apparatus 20, and in this case, the determination result is “No” and the determination is repeated.

  When the mail order support device 20 receives the order mail 90 from the order device 70, the control unit 21 of the mail order support device 20 sets “Yes” as a result of the determination made at step SB1 shown in FIG.

  In step SB2, the control unit 21 collates the customer identification information included in the order mail 90 with the customer information database 24 (see FIG. 3), authenticates, and then catalogs and product numbers included in the order mail 90. The product name, price, quantity, mobile e-mail address and order reception date and time (reception time) are stored as product information in the order information database 25 (see FIG. 4).

  In step SB3, the control unit 21 confirms the customer's payment method in the customer information database 24 (see FIG. 3) using the mobile phone number as a key, and then notifies the customer information and product information to the payment device 50 for payment. Execute the process.

  In step SB4, the control unit 21 notifies the delivery center device 40 of customer information and product information, and causes the product to be delivered. Thereby, the ordered product is delivered to the customer's home at a later date. The delivery center device 40 notifies the mail-order sales support device 20 of the scheduled delivery date.

  In step SB5, the control unit 21 creates an order confirmation mail 91 (see FIG. 7) for confirming the order contents and thanking the order. The destination of this order confirmation mail 91 is a portable electronic mail address (taro@abcde.com). The subject is confirmation of the order.

  The body text of the order confirmation mail 91 is product information, a thank-you note, and a scheduled delivery date. The product information includes a product number, a product name, a price, and a quantity.

  In step SB6, the control unit 21 transmits the order confirmation mail 91 to the ordering device 70 via the network 30 and the wireless base station 60, and then performs the determination in step SB1.

  Then, when the order confirmation mail 91 from the mail-order sales support apparatus 20 is received by the ordering apparatus 70, the control unit 71 of the ordering apparatus 70 sets the determination result of step SA7 shown in FIG. In step SA8, the control unit 71 displays the order confirmation mail 91 (see FIG. 7) on the display unit 74. As a result, the customer recognizes the order contents, thank-you, and scheduled delivery date.

  In the embodiment, the configuration example in which a product is ordered by transmitting the order mail 90 to the mail order support apparatus 20 has been described. However, the order apparatus 70 automatically calls the mail order support apparatus 20. A configuration example in which an order is sent to the mail-order sales support apparatus 20 by transmitting the contents of the order mail 90 via a push sound or the like may be adopted.

In the embodiment, the configuration example in which the customer identification information 73 is stored in the storage unit 72 has been described. However, the customer identification information is stored in the IC tag (IC tag 14 ₁ , IC tag 14 _2, etc.) of the mail order product catalog 10. 73 may be written, and the IC tag reader 79 may read the customer identification information 73 and order assistance information.

  As a method of writing the customer identification information 73 to the IC tag of the mail order product catalog 10, a method of writing the customer identification information 73 to the IC tag using the IC tag writer at the mail order merchant side when the mail order product catalog 10 is created. Alternatively, instead of the IC tag reader 79, an IC tag reader / writer may be provided in the ordering apparatus 70, and the customer identification information 73 may be written to the IC tag on the customer side using the IC tag reader / writer.

  Further, in the embodiment, the configuration example in which the customer recognizes the order contents and the scheduled delivery date by receiving the order confirmation mail 91 (see FIG. 7) by the ordering device 70 has been described. The content of the text of the order confirmation mail 91 may be stored in 20, and the order device 70 may call the mail-order sales support device 20 to make a voice guidance about the order content and the scheduled delivery date.

  In the embodiment, the configuration example in which the settlement process is executed by the settlement apparatus 50 has been described. However, the configuration example in which the product price is collected at the time of collection of the communication fee of the ordering apparatus 70 by the collection agency service by the communication carrier. It is good.

As described above, according to one embodiment, the product information like the customer included in the order auxiliary information 15 _1, which is read from the IC tag 14 ₁ provided on the mail-order product catalogs 10 by ordering device 70 to operate , it received from the ordering device 70, accepts the order of the goods, performs a settlement process on the price of the commodity, so it was decided to arrange the delivery of goods, to be ordered with a simple operation that lead the IC tag 14 ₁ Can do.

  In addition, according to one embodiment, since the order details are notified to the ordering device 70, it is possible to give a sense of security to the customer after ordering.

  In addition, according to one embodiment, since the order details are notified to the ordering device 70 via the order confirmation mail 91 (see FIG. 7), even if the convenience of the customer is inconvenient, the order will be ordered later. The contents can be confirmed by the customer.

  In addition, according to one embodiment, since the order details are notified by voice via a phone call made from the ordering device 70, it is possible to make the customer confirm the order details according to the convenience of the customer. it can.

  In addition, according to one embodiment, the order contents and the expected delivery date of the product (order confirmation mail 91: see FIG. 7) are notified to the ordering device 70, so that the customer is further reassured after the order is placed. Can do.

According to an embodiment, since the receiving order mail 90 product information or the like included in the order auxiliary information 15 ₁ through (see FIG. 6), can be ordered reliably.

According to an embodiment, via the telephone automatically transmitting the ordering device 70, so it was decided to receive the product information and the like included in the order auxiliary information 15 _1, can be ordered quickly.

  Moreover, according to one Example, since the payment processing regarding a price was performed using a collection agency service, the convenience can be improved.

According to one embodiment, the page 11 is provided with an IC tag 14 ₁ for storing order assistance information 15 ₁ (product information), and the order assistance read from the IC tag 14 ₁ by the ordering device 70 operated by the customer. the product information and the like included in the information 15 _1, so it was decided to send to the communication sales support device 20 that receives an order for goods, it can be ordered with a simple operation of reading the IC tag 14 _1.

According to an embodiment, the IC tag 14 _1, so it was decided to store the order e-mail address (destination information), separately entering an order e-mail address (destination information) during transmission, such as product information This saves you time and effort.

According to an embodiment, to read the order auxiliary information ₁₅₁ from the IC tag 14 ₁ provided on the mail-order product catalogs 10, included in a communication sales support apparatus apply supplementary information 15 ₁ to 20 for receiving an order for goods It transmits the product information and the like, so it was decided to apply, can be ordered with a simple operation of reading the IC tag 14 _1.

  Although one embodiment according to the present invention has been described in detail with reference to the drawings, a specific configuration example is not limited to this one embodiment, and design changes and the like within a scope not departing from the gist of the present invention are possible. Even if it exists, it is included in this invention.

  For example, in the above-described embodiment, a program for realizing the functions of the mail order support apparatus 20 and the ordering apparatus 70 is recorded on the computer-readable recording medium 200 shown in FIG. Each function may be realized by reading the recorded program into the computer 100 shown in FIG.

  A computer 100 shown in FIG. 1 includes a CPU (Central Processing Unit) 110 that executes the above-described program, an input device 120 such as a keyboard and a mouse, a ROM (Read Only Memory) 130 that stores various data, an operation parameter, and the like. RAM (Random Access Memory) 140, a reading device 150 for reading a program from the recording medium 200, and an output device 160 such as a display and a printer.

  The CPU 110 implements the above-described functions by reading a program recorded on the recording medium 200 via the reading device 150 and then executing the program. Examples of the recording medium 200 include an optical disk, a flexible disk, and a hard disk.

  As described above, the mail order support program, the mail order support method, the mail order support device, the mail order product catalog, the order program, the order method, the order device, and the mail order system according to the present invention use the mail order product catalog. Useful for mail order sales.

It is a figure which shows schematic structure of one Example concerning this invention. It is a block diagram which shows the structure of the same Example. It is a figure which shows the table structure of the customer information database 24 shown in FIG. 1 and FIG. It is a figure which shows the table structure of the order information database 25 shown in FIG. 1 and FIG. It is a figure which shows the order screen 80 in the same Example. It is a figure which shows the order mail 90 in the same Example. It is a figure which shows the order confirmation mail 91 in the same Example. It is a flowchart explaining operation | movement of the order apparatus 70 shown in FIG. It is a flowchart explaining operation | movement of the mail-order sales assistance apparatus 20 shown in FIG. It is a block diagram which shows the structure of the modification of the same Example.

Explanation of symbols

10 mail order product catalog 12 ₁ product image 13 ₁ product information 14 ₁ IC tag 20 mail order support device 21 control unit 24 customer information database 25 order information database 30 network 40 distribution center device 50 payment device 70 ordering device 71 control unit 72 storage Part 73 Customer identification information 74 Display part 79 IC tag reader

Claims (48)

On the computer,
An order receiving step for receiving product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer from the ordering device and receiving an order for the product;
A settlement process for performing a settlement process related to the price of the product;
A delivery arrangement process for arranging delivery of the product;
Mail order support program for running.   The mail order support program according to claim 1, wherein the computer is caused to execute an order confirmation step of notifying the ordering device of order contents.   The mail order support program according to claim 2, wherein, in the order confirmation step, the order contents are notified to the ordering device via an e-mail.   3. The mail order support program according to claim 2, wherein in the order confirmation step, the order details are notified by voice via a phone call made from the ordering device.   The mail order support program according to any one of claims 2 to 4, wherein in the order confirmation step, the order contents and a scheduled delivery date of the product are notified to the ordering device.   The mail order support program according to any one of claims 1 to 5, wherein in the order receiving step, the product information is received via an e-mail.   The mail order support program according to any one of claims 1 to 5, wherein, in the order receiving step, the product information is received via a telephone by automatic transmission of the ordering device.   The mail order support program according to any one of claims 1 to 7, wherein in the payment process, a payment processing for the price is performed using a collection agency service. An order receiving step for receiving product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer from the ordering device and receiving an order for the product;
A settlement process for performing a settlement process related to the price of the product;
A delivery arrangement process for arranging delivery of the product;
A mail order support method comprising:   The mail order support method according to claim 9, further comprising an order confirmation step of notifying the order contents to the order device.   11. The mail order support method according to claim 10, wherein in the order confirmation step, the order contents are notified to the ordering device via an electronic mail.   11. The mail order support method according to claim 10, wherein, in the order confirmation step, the order contents are notified by voice via a telephone call made from the ordering device.   The mail order support method according to any one of claims 10 to 12, wherein in the order confirmation step, the order contents and a planned delivery date of the product are notified to the ordering device.   The mail order support method according to any one of claims 9 to 13, wherein, in the order receiving step, the product information is received via an e-mail.   The mail order support method according to any one of claims 9 to 13, wherein, in the order receiving step, the product information is received via a telephone by automatic transmission of the ordering device.   The mail order support method according to any one of claims 9 to 15, wherein in the payment step, a payment processing relating to the price is performed using a collection agency service. Order receiving means for receiving product information read from an electronic tag provided in a mail order product catalog by an ordering device operated by a customer from the ordering device and receiving an order for the product;
A settlement means for performing a settlement process related to the price of the product;
Delivery arrangement means for arranging delivery of the product;
A mail order support apparatus characterized by comprising:   The mail order support apparatus according to claim 17, further comprising order confirmation means for notifying the order contents to the order apparatus.   19. The mail order support apparatus according to claim 18, wherein the order confirmation unit notifies the order device of the order contents via an electronic mail.   19. The mail order support apparatus according to claim 18, wherein the order confirmation means notifies the contents of the order by voice via a phone call made from the ordering apparatus.   21. The mail order support apparatus according to claim 18, wherein the order confirmation unit notifies the order device of the order contents and a scheduled delivery date of the product.   The mail order support apparatus according to any one of claims 17 to 21, wherein the order reception unit receives the product information via an electronic mail.   The mail order support apparatus according to any one of claims 17 to 21, wherein the order reception unit receives the product information via a telephone by automatic transmission of the order apparatus.   The mail order support apparatus according to any one of claims 17 to 23, wherein the payment unit performs a payment process related to the price using a collection agency service. Product listing page for mail-ordered products,
An electronic tag for storing product information provided on the product listing page,
The product information is read from the electronic tag by an ordering device operated by a customer, and transmitted to a mail order support device that accepts an order for the product;
A mail-order product catalog featuring:   The mail order merchandise catalog according to claim 25, wherein the electronic tag stores destination information related to a transmission destination of the merchandise information. On the computer,
A lead process for reading product information from an electronic tag provided in a mail order product catalog;
Sending the product information to a mail-order sales support device that accepts an order for the product, and an ordering process for placing an order;
Order program to run.   28. The order program according to claim 27, wherein the computer is caused to execute an order confirmation step of confirming an order content notified from the mail order support apparatus.   29. The order program according to claim 28, wherein in the order confirmation step, the order content is confirmed via an electronic mail.   29. The order program according to claim 28, wherein in the order confirmation step, a telephone call is made to the mail-order sales support apparatus, and the order contents are confirmed by voice.   The order program according to any one of claims 28 to 30, wherein in the order confirmation step, the order details notified from the mail-order sales support apparatus and a scheduled delivery date of the product are confirmed.   32. The order program according to claim 27, wherein in the ordering step, the product information is transmitted via an e-mail.   32. The order program according to claim 27, wherein, in the ordering step, the merchandise information is transmitted via an automatic call to the mail order support apparatus. A lead process for reading product information from an electronic tag provided in a mail order product catalog;
Sending the product information to a mail-order sales support device that accepts an order for the product, and an ordering process for placing an order;
A method for ordering, comprising:   35. The order method according to claim 34, further comprising an order confirmation step of confirming an order content notified from the mail order support apparatus.   36. The order method according to claim 35, wherein in the order confirmation step, the order details are confirmed via an electronic mail.   36. The order method according to claim 35, wherein, in the order confirmation step, a telephone call is made to the mail-order sales support apparatus, and the order contents are confirmed by voice.   38. The order method according to any one of claims 35 to 37, wherein in the order confirmation step, the order details notified from the mail-order sales support apparatus and a scheduled delivery date of the product are confirmed.   The order method according to any one of claims 34 to 38, wherein in the ordering step, the product information is transmitted via an electronic mail.   The ordering method according to any one of claims 34 to 38, wherein in the ordering step, the product information is transmitted via a telephone by automatic transmission to the mail order support apparatus. Read means for reading product information from an electronic tag provided in a mail order product catalog;
Sending the product information to a mail order support device that accepts an order for the product, and ordering means for ordering;
An ordering device characterized by comprising:   42. The ordering apparatus according to claim 41, further comprising order confirmation means for confirming order contents notified from the mail order support apparatus.   43. The ordering apparatus according to claim 42, wherein the order confirmation unit confirms the order contents via an electronic mail.   43. The order device according to claim 42, wherein the order confirmation unit calls the mail order support device and confirms the contents of the order by voice.   The order device according to any one of claims 42 to 44, wherein the order confirmation unit confirms the order contents and the scheduled delivery date of the product notified from the mail-order sales support device.   The ordering device according to any one of claims 41 to 45, wherein the ordering unit transmits the product information via an electronic mail.   The ordering device according to any one of claims 41 to 45, wherein the ordering unit transmits the product information via a telephone by automatic transmission to the mail order support device. A mail order support apparatus according to any one of claims 17 to 24;
The ordering device according to any one of claims 41 to 47;
A mail order system characterized by comprising:

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