JP7124157B2 - Pre-order acceptance system and pre-order acceptance method - Google Patents

Description

The present invention relates to a pre-order receiving system and a pre-order receiving method.

In the current restaurant and other eating establishments, when a customer wants to receive a meal or other product or service at a restaurant, the customer first enters the restaurant and sits at a table. After that, when the product or service to be ordered is decided by looking at the order menu, a series of actions is required to call a clerk, convey the decided order information to the clerk, and place the order.

Therefore, customers need time to check the order menu after sitting at the table in the store, decide on the product or service they want to eat and drink, and time to call the store clerk and tell them the order. However, there is a problem that needs to be solved, not only for the customer but also for the store, which is a waste of time. In addition, the fact that it is necessary to call a store clerk means that it is necessary to secure the number of store clerk for accepting orders.

In addition, in recent years, a desk terminal for inputting orders as a self-ordering terminal is installed on each table in a store such as a restaurant, and customers who enter the store use the desk terminal. The number of stores adopting an ordering method of transmitting order information to a store server or the like is also increasing. However, even when using such a desk terminal, it is necessary for the customer to perform the operation of confirming the order menu displayed on the desk terminal and determining the order information. The problem that it takes a long time to decide which product or service to eat or drink has not yet been solved.

In order to solve such current problems, an order management system has been proposed in which an order is registered in advance using a customer's mobile terminal. For example, Japanese Unexamined Patent Application Publication No. 2003-187112 of Patent Document 1 discloses an "order management method, order management system, portable terminal, and order management server" for registering orders in advance using a customer's portable terminal. ing.

Japanese Patent Application Laid-Open No. 2003-187112

However, in the "order management method, order management system, portable terminal, and order management server" described in Patent Document 1, the customer needs to operate the portable terminal in the store after entering the store.

(Object of the present invention)
SUMMARY OF THE INVENTION It is an object of the present invention to provide a pre-order receiving system and a pre-order receiving method that eliminate the need for customers to operate their mobile terminals after entering the store.

In order to solve the aforementioned problems, the pre-order receiving system and pre-order receiving method according to the present invention mainly employ the following characteristic configurations.

(1) The advance order reception system according to the present invention is
A store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, and an in-store terminal installed in the store, and the mobile terminal and the store system connected via a network. a pre-order receiving server communicable with
The mobile terminal is
Customer's order information is received in advance as pre-order information, the customer's biometric authentication information is acquired as first biometric authentication information, and the pre-order information and the first biometric authentication information are combined, means for transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
Means for acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information, and transmitting the information directly or via the store server to the pre-order receiving server via the network. When,
display the pre-order information received from the pre-order receiving server via the network, directly or via the store server on a screen, and send the order information determined by the operation of the customer to the store server; a means for transmitting;
has
The pre-order receiving server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
When the second biometric authentication information of the customer is received from the in-store terminal via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information means for transmitting order information to the in-store terminal via the network, directly or via the store server;
has
The store server
Having means for receiving and accepting the order information from the in-store terminal,
It is characterized by

(2) In addition, the advance order reception system according to the present invention is
A store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, and an in-store terminal installed in the store; a pre-order receiving server communicable with
The mobile terminal is
Customer's order information is received in advance as pre-order information, the customer's biometric authentication information is acquired as first biometric authentication information, and the pre-order information and the first biometric authentication information are combined, means for transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
means for acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting the information to the store server;
means for receiving the pre-order information from the store server and displaying it on a screen;
has
The pre-order receiving server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
When the second biometric authentication information of the customer is received from the store server via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information means for transmitting order information to the store server via the network;
has
The store server
means for receiving the second biometric authentication information from the in-store terminal and transmitting it to the pre-order receiving server via the network;
means for receiving the pre-order information from the pre-order receiving server via the network and transmitting the pre-order information to the in-store terminal from which the second biometric authentication information is transmitted;
having
It is also characterized by

(3) Furthermore, the advance order reception system according to the present invention is
a store system having a mobile terminal owned by a customer, a store server installed in each of a plurality of stores having a common order menu for receiving orders from the customer, and an in-store terminal installed in the store, The mobile terminal and the store server of each store system are a pre-order receiving system that can communicate via a network,
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, means for transmitting to the store server via the network;
has
The in-store terminal is
means for acquiring biometric authentication information of a customer who entered the store as second biometric authentication information and transmitting the information to the store server of the own store system;
means for displaying on a screen the pre-order information received from the store server of the own store system;
has
The store server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
receiving the second biometric authentication information of the customer from the in-store terminal of the own store system, retrieving the stored first biometric authentication information, and matching the received second biometric authentication information When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in association with the matching first biometric authentication information is means for transmitting to the in-store terminal that is the source of the second biometric authentication information;
having
It is also characterized by

(4) The pre-order acceptance method according to the present invention includes:
A store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, and an in-store terminal installed in the store, and the mobile terminal and the store system connected via a network. A pre-order receiving method in a pre-order receiving system comprising a pre-order receiving server capable of communicating with
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
A step of acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting it directly or via the store server to the pre-order receiving server via the network. When,
display the pre-order information received from the pre-order receiving server via the network, directly or via the store server on a screen, and send the order information determined by the operation of the customer to the store server; a step of sending;
has
The pre-order receiving server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
When the second biometric authentication information of the customer is received from the in-store terminal via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information sending order information to the in-store terminal via the network, either directly or via the store server;
has
The store server
a step of receiving and accepting the order information from the in-store terminal;
having
It is characterized by

(5) In addition, the pre-order acceptance method according to the present invention includes:
A store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, and an in-store terminal installed in the store; A pre-order receiving method in a pre-order receiving system comprising a pre-order receiving server capable of communicating with
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, a step of transmitting to the pre-order receiving server via the network;
The in-store terminal is
a step of acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting it to the store server;
receiving the pre-order information from the store server and displaying it on a screen;
has
The pre-order receiving server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
When the second biometric authentication information of the customer is received from the store server via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information sending order information to the store server via the network;
has
The store server
a step of receiving the second biometric authentication information from the in-store terminal and transmitting it to the pre-order receiving server via the network;
a step of receiving the pre-order information from the pre-order receiving server via the network and transmitting the pre-order information to the in-store terminal from which the second biometric authentication information is transmitted;
having
It is also characterized by

(6) Furthermore, the pre-order acceptance method according to the present invention includes:
a store system having a mobile terminal owned by a customer, a store server installed in each of a plurality of stores having a common order menu for receiving orders from the customer, and an in-store terminal installed in the store, A pre-order receiving method in a pre-order receiving system in which the mobile terminal and the store server of each store system can communicate via a network,
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, a step of transmitting to the store server via the network;
has
The in-store terminal is
a step of acquiring the biometric authentication information of the customer who entered the store as second biometric authentication information and transmitting it to the store server of the own store system;
a step of displaying on a screen the pre-order information received from the store server of the own store system;
has
The store server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
receiving the second biometric authentication information of the customer from the in-store terminal of the own store system, retrieving the stored first biometric authentication information, and matching the received second biometric authentication information When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in association with the matching first biometric authentication information is a step of transmitting to the in-store terminal that is the transmission source of the second biometric authentication information;
having
It is also characterized by

According to the present invention, it is possible to provide a pre-order receiving system and a pre-order receiving method that eliminate the need for customers to operate their mobile terminals after entering the store.

1 is a system configuration diagram showing a configuration example when a customer's user information is registered in the first embodiment of the advance order receiving system according to the present invention; FIG. 1 is a system configuration diagram showing a configuration example when a customer's prior order and order information are confirmed in the first embodiment of the prior order receiving system according to the present invention; FIG. 1 is a system configuration diagram showing a specific configuration example of a first embodiment of a pre-order receiving system according to the present invention; FIG. FIG. 4 is a schematic diagram showing an example of the operation of performing user registration of the customer in the customer database of the advance order reception server from a smartphone, which is a type of mobile terminal, in the advance order reception system of FIG. 3 ; In the advance order reception system of FIG. 3, before the customer arrives at the target store, order information for the store is registered in advance in the customer database of the advance order reception server from a smartphone, which is a type of mobile terminal owned by the customer. And, it is a schematic diagram showing an example of the operation of confirming the order information when the customer enters the store. FIG. 2 is a system configuration diagram showing a specific configuration example of a second embodiment of a pre-order receiving system according to the present invention; 7 is a block configuration diagram showing an example of the internal configuration of a store system, which is one of the constituent elements of the pre-order receiving system shown in FIG. 6; FIG. FIG. 7 is a block configuration diagram showing an example of the internal configuration of a desktop terminal which is one of the constituent elements of the advance order reception system shown in FIG. 6; FIG. 9 is the first half of a sequence chart for explaining an example of the operation of the advance order receiving system illustrated in FIGS. 6 to 8 as the second embodiment of the present invention; FIG. FIG. 9 is the second half of a sequence chart for explaining an example of the operation of the advance order receiving system illustrated in FIGS. 6 to 8 as the second embodiment of the present invention; FIG. FIG. 11 is a system configuration diagram showing a specific configuration example of the third embodiment of the advance order receiving system according to the present invention; FIG. 11 is the first half of a sequence chart for explaining an example of the operation of the advance order reception system illustrated in FIG. 10 as the third embodiment of the present invention; FIG. FIG. 11 is the second half of the sequence chart for explaining an example of the operation of the advance order reception system illustrated in FIG. 10 as the third embodiment of the present invention; FIG. FIG. 11 is a sequence chart for explaining an example of the operation of the pre-order receiving system illustrated in FIG. 10 as the fourth embodiment; FIG. FIG. 12 is a sequence chart for explaining an example of the operation following the sequence chart of FIG. 12 of the operation of the pre-order receiving system illustrated in FIG. 10 as the fourth embodiment; FIG. FIG. 11 is a sequence chart for explaining an example of the operation of the pre-order receiving system illustrated in FIG. 10 as the fifth embodiment; FIG. FIG. 15 is the first half of a sequence chart for explaining an example of the operation following the sequence chart of FIG. 14 of the operation of the pre-order receiving system illustrated in FIG. 10 as the fifth embodiment; 15 is the second half of the sequence chart for explaining an example of the operation following the sequence chart of FIG. 14 of the operation of the pre-order receiving system illustrated in FIG. 10 as the fifth embodiment;

Preferred embodiments of the pre-order receiving system and pre-order receiving method according to the present invention will be described below with reference to the accompanying drawings. In the following description, the pre-order receiving system and pre-order receiving method according to the present invention will be described, but the pre-order receiving method may be implemented as a pre-order receiving program that can be executed by a computer. Alternatively, it goes without saying that the pre-order acceptance program may be recorded in a computer-readable recording medium. In addition, it goes without saying that the reference numerals attached to each drawing below are added to each element for convenience as an example to aid understanding, and are not intended to limit the present invention to the illustrated embodiments. stomach.

(Characteristics of the present invention)
Before describing the embodiments of the present invention, the outline of the features of the present invention will be described first. In the present invention, when a customer intends to receive a desired product or service at a store (for example, intends to have a meal at a restaurant, etc.), order information (pre-order information) and face authentication of the customer are performed in advance. Biometric authentication information (first biometric authentication information) such as information is transmitted to the advance order reception server or the store server installed in the store via a network such as the Internet. After that, when the customer enters the store and is seated at the table, the tabletop terminal installed on the table is operated to perform biometric authentication such as face authentication information of the customer. information (second biometric authentication information) and transmits it to the pre-order receiving server or the store server installed in the store. The pre-order receiving server or the store server installed in the store checks against the stored biometric authentication information of the customer (first biometric authentication information), and obtains the biometric authentication information of the customer (first 1 biometric authentication information) is transmitted to a desktop terminal or store server and accepted as order information. Customers do not need to operate their mobile terminals after entering the store. Therefore, after the customer enters the store, it is not necessary to look at the order menu and place an order, and the time it takes to receive the desired product or service (for example, to have a meal at a restaurant, etc.) can be shortened.

The features of the present invention are further described as follows.

First, the first feature of the present invention will be explained. A pre-order receiving system for receiving orders from customers in advance for stores, which is installed in each store and connected to a store system for receiving orders from customers and the store system via a network such as the Internet so as to be communicable. It has a pre-order receiving server and a mobile terminal owned by a customer.

Then, before entering the store, the mobile terminal owned by the customer accepts in advance the order for the store entered by the customer as pre-order information, and biometric authentication information (for example, face authentication information) of the customer. etc.) as the first biometric authentication information, the first biometric authentication information and the pre-order information are transmitted to the pre-order receiving server via a network such as the Internet, and the pre-order The article pre-order receiving server associates and stores the first biometric authentication information and the pre-order information.

In addition, as one of the constituent elements of the store system, biometric authentication information (e.g., face authentication information, etc.) of a customer who enters the store and is seated is stored on each of the tables arranged in the store as a second biometric authentication. A desktop terminal is provided to obtain information for use. Then, when the desk terminal acquires the second biometric authentication information related to the customer who entered the store, it transmits the information to the advance order reception server via a network such as the Internet.

Upon receiving the second biometric authentication information from the desk terminal, the pre-order receiving server selects the second biometric authentication information received from the desk terminal from among the stored first biometric authentication information. Searching for the first biometric information that matches the biometric information, retrieving the pre-order information corresponding to the matching first biometric information, and extracting the second biometric information Send to the desktop terminal that sent it.

Upon receiving the advance order information from the advance order reception server, the desk terminal displays the received advance order information on a screen. When the pre-order information is confirmed as order information by the customer's operation, the desk terminal transmits the order information to the store server of the store system. The store server accepts it as order information.

Next, as a modification of the present invention, the second feature of accepting the pre-order information as it is as order information will be described. As in the first feature, a pre-order acceptance system for accepting customer orders for stores in advance, comprising a store system installed at each store for accepting customer orders, and a store system and a network such as the Internet. and a mobile terminal owned by the customer.

As in the first feature, the mobile terminal owned by the customer accepts the order for the store input by the customer as advance order information before entering the store, and also receives the customer's biometric information. Authentication information (for example, face authentication information, etc.) is acquired as first biometric authentication information, and the first biometric authentication information and the pre-order information are transmitted via a network such as the Internet, the pre- The information is transmitted to the order receiving server, and the pre-order receiving server stores the first biometric authentication information and the pre-order information in association with each other.

In addition, as one of the constituent elements of the store system, biometric authentication information (e.g., face authentication information, etc.) of a customer who enters the store and is seated is stored on each of the tables arranged in the store as a second biometric authentication. A desktop terminal is provided to obtain information for use. When acquiring the second biometric authentication information related to the customer who entered the store, the desk terminal transmits the information to the store server constituting the store system of the store, unlike the case of the first feature. do. The store server transmits the second biometric authentication information received from the desktop terminal to the advance order reception server via a network such as the Internet.

When the pre-order receiving server receives the second biometric authentication information from the store server, the pre-order receiving server selects the second biometric authentication information received from the store server from the stored first biometric authentication information. Searching for the first biometric information that matches the biometric information, retrieving the pre-order information corresponding to the matching first biometric information, and extracting the second biometric information It is transmitted to the store server that transmitted it.

The store server is provided with the desktop terminal that has transmitted the received pre-order information and the second biometric authentication information when the pre-order information is received from the pre-order receiving server. It is accepted as the order information of the customer with the table number.

(First embodiment of the present invention)
Next, a first embodiment of the pre-order receiving system according to the present invention will be described in detail with reference to FIGS. 1 and 2. FIG. FIG. 1 is a system configuration diagram showing a configuration example when customer user information is registered in the first embodiment of the advance order reception system according to the present invention. ) shows an example configuration when a customer performs user registration on the advance order reception server via a network such as the Internet. FIG. 2 is a system configuration diagram showing a configuration example when a customer's advance order and order information are confirmed in the first embodiment of the advance order reception system according to the present invention. The customer places a pre-order by using a mobile terminal that does the same, and the customer enters the store to confirm the order information of the pre-ordered item.

As shown in FIG. 1, the system configuration of the pre-order receiving system 100 when a customer performs user registration is such that the pre-order receiving server 10 that receives pre-orders and the mobile terminal 30 owned by the customer are connected via the Internet or the like. It is configured to be connected by a network 40 . Then, the pre-order receiving server 10 receives the registered contents of the customer who has performed user registration on the pre-order receiving server 10 from the portable terminal 30 via the network 40 (that is, the customer ID uniquely identifying the customer and the customer's number). It has a customer database 11 for registering registration information associated with customer facial photograph information used as information for biometric authentication of No. 1).

Here, in order for the customer to make a registration request for user registration, the customer face photograph information of the customer is transmitted from the portable terminal 30 to the pre-order receiving server 10 as the customer's first biometric authentication information. At that time, in the mobile terminal 30, a customer ID that uniquely identifies the customer is generated and held, and information including the generated customer ID and the customer's facial photograph information as the first biometric authentication information of the customer. is created and transmitted to the advance order reception server 10 as a registration request.

However, the customer ID may be generated on the pre-order receiving server 10 side. That is, when the customer facial photograph information (first biometric authentication information) is transmitted from the portable terminal 30 as a registration request, the pre-order receiving server 10 side generates a customer ID that uniquely identifies the customer. and returns it to the mobile terminal 30, which is the sender of the registration request, and associates the generated customer ID with the customer facial photograph information (first biometric authentication information) sent from the mobile terminal 30, It may be registered in the customer database 11 . The portable terminal 30 retains the customer ID returned from the pre-order receiving server 10, and thereafter transmits to the pre-order receiving server 10 pre-order information for placing a pre-order for the target store. , the pre-order information is sent in a format to which the retained customer ID is attached.

In addition, the advance order reception server 10 corresponds the customer ID and the customer facial photograph information (first biometric authentication information) in response to a user registration request from the mobile terminal 30 owned by the customer via the network 40. In addition to the function of registering the information in the customer database 11 by attaching the information to the customer database 11, when the information on the prior order to the store is received from the portable terminal 30, the received information on the prior order is stored in the customer database 11 in association with the customer ID. Function: Face authentication using the customer face photo information registered as the first biometric authentication information in the customer database 11 when the customer face photo information is transmitted as the second biometric authentication information from the store side. and a function of transmitting pre-order information stored in correspondence with the customer database 11 to the store based on the result of the authentication.

In addition, the mobile terminal 30 owned by the customer is, for example, a mobile terminal device such as a smart phone or a tablet. The facial photograph information is sent as the first biometric authentication information together with the customer ID to the pre-order receiving server 10 via the network 40, and the pre-order information for the store is created, and the network 40 is used. It has a function of transmitting to the advance order receiving server 10 via the Internet.

Next, as shown in FIG. 2, the system configuration of the pre-order receiving system 100 when the customer places a pre-order to the store and then enters the store is owned by the pre-order receiving server 10 and the customer. Mobile terminal 30 and desktop terminal 20 (store face authentication client terminal) installed at each desk (each table) 28 in store 29 are connected by network 40 such as the Internet. there is The store 29 includes a store server 21 that manages the entire store 29 and a store system (store order reception system) having a dedicated terminal 23 for each department in the store 29 .

The desktop terminal 20 is also one of the constituent elements of the store system (store order reception system), and is capable of wired or wireless communication with the store server 21 of the store system (store order reception system). be. In addition, in the first embodiment, the store 29 is assumed to be a restaurant such as a restaurant in which a plurality of tables 28 are arranged. , are installed in a manner corresponding to each table 28. FIG.

Here, the desktop terminal 20 captures a face photo of the customer by the operation of the customer who enters the store and is seated at the table 28, and uses the captured customer face photo information as the second biometric authentication information. A function to transmit to the pre-order receiving server 10 directly or via the store server 21, and information related to the customer's pre-order transmitted directly from the pre-order receiving server 10 or via the store server 21, that is, pre-order information. The function of displaying the screen and presenting it to the seated customer, and confirming the pre-order information displayed on the screen as order information by the customer's approval operation (for example, pressing the decision button displayed on the screen of the desk terminal 20) and transmits it to the store server 21.

In addition, the store server 21 includes a desktop terminal 20 and a business dedicated terminal 23 (for example, in the case of a restaurant, a kitchen terminal, a POS (Point Of Sales) terminal, etc.) arranged in each department in the store 29, Wired or wireless communication is possible. The store server 21 is a device that manages the entire store system (store order reception system), and receives the information of the customer face photograph received as the second biometric authentication information from the desk terminal 20 via the network 40. function to store the customer's pre-order information transmitted from the pre-order receiving server 10 and transmit it to the desk-top terminal 20 on which the customer is seated; When receiving confirmed order information from 20, the order information is accepted as the order content of the customer who entered the store, and at least the function of making arrangements regarding the order to the dedicated terminal 23 of each corresponding department. have.

In FIG. 2, when a customer who has not yet entered the target store 29 tries to place an order for the store 29 in advance, the customer uses the mobile terminal 30 owned by the customer to, via the network 40, The order information for the target store 29 is sent to the pre-order receiving server 10 as pre-order information with a customer ID specifying the customer. Here, when transmitting the pre-order information to the pre-order receiving server 10, the customer does not need to take a photograph of his/her face again, and attaches the customer ID stored in the portable terminal 30 to the transmission. By doing so, the transmitted pre-order information and the customer ID are associated with each other. Then, upon receiving the pre-order information and the customer ID transmitted from the portable terminal 30, the pre-order receiving server 10 searches the customer database 11 based on the received customer ID, and searches for the same customer ID as the received customer ID. The received pre-order information is stored in the customer database 11 in a format in which it is further associated with the customer facial photograph information that is associated with the customer ID and stored as the first biometric authentication information.

After that, when the customer who enters the target store 29 takes a seat at one of the tables 28, the customer operates the desk terminal 20 installed on the table 28 to take a picture of his or her face. Then, the photographed customer face photograph information is transmitted as second biometric authentication information to the advance order reception server 10 via the network 40 directly or via the store server 21 in the store 29 . Here, the desktop terminal 20 is associated with a table 28 in the store 29, and each table 28 is given a table number (table number) for identifying each. Therefore, within the store 29, the desk terminal 20 can be uniquely specified by the desk number.

When the pre-order receiving server 10 receives the customer face photo information transmitted as the second biometric authentication information from the desk terminal 20 in the store 29, the pre-order receiving server 10 performs face authentication on the customer face photo information, Access to search whether or not customer face photo information (first biometric authentication information) matching customer face photo information (second biometric authentication information) received from desk terminal 20 is registered. . If the customer face photo information (first biometric authentication information) that matches the customer face photo information (second biometric authentication information) received from the desktop terminal 20 is registered in the customer database 11, the pre-order The reception server 10 stores the customer ID stored in the customer database 11 in association with the customer face photograph information (first biometric authentication information) and pre-order information for the store 29 (pre-order information before the customer enters the store). to the desktop terminal 20 in the store 29, which is the sender of the customer face photo information (second biometric authentication information) via the network 40. It returns directly or via the shop server 21. - 特許庁

On the other hand, if the customer face photo information (first biometric authentication information) that matches the customer face photo information (second biometric authentication information) received from the desktop terminal 20 is not registered in the customer database 11, Alternatively, if the matching customer face photo is registered but the pre-order information is not associated and stored, the pre-order receiving server 10 indicates that the pre-order information for the store 29 is not stored. This is returned to the desktop terminal 20 as non-matching information (no pre-order information).

When the pre-order information or non-matching information (no pre-order information) is returned from the pre-order receiving server 10, the desktop terminal 20 displays the returned pre-order information or non-matching information (no pre-order information) on the screen. indicate.

When it is displayed on the screen that the pre-order information has been returned from the pre-order receiving server 10, the customer confirms the pre-order information displayed on the screen of the desktop terminal 20 and confirms that there is no change in the pre-registered information. If it is confirmed that the customer Confirm as the order information of Alternatively, if the customer wants to change the pre-order information displayed on the screen and place an order again, after changing the pre-order information displayed on the screen as necessary, the customer enters confirmation into the desktop terminal 20 ( For example, by pressing an enter button displayed on the screen of the desk terminal 20, the desk terminal 20 confirms the pre-order information as the customer's order information.

Then, the desktop terminal 20 transmits the confirmed order information to the store server 21 constituting the store system (store order reception system) of the store 29 by wired communication or wireless communication. When the store server 21 receives the confirmed order information from the desktop terminal 20, the shop server 21 accepts the confirmed order information, associates it with the table number (table number) that identifies the desk terminal 20 of the transmission source, and stores it. A dedicated terminal 23 set in a department that handles order information (for example, if the store 29 is a restaurant, a dedicated terminal 23 (a kitchen terminal that displays cooking menus) installed in the kitchen, etc.) Transfer by wireless communication.

When the desk terminal 20 transmits the confirmed order information to the store server 21, the desk terminal 20 sends the confirmed order information and the table number specifying the table 28 to which the desk terminal 20 is set. and send it in the form with Alternatively, the store server 21 stores in advance a correspondence table that associates a terminal identification code that can uniquely identify the desk terminal 20 itself with the table number of the table 28 on which the desk terminal 20 is set. If so, the desktop terminal 20 may transmit the confirmed order information to the shop server 21 together with the terminal identification code relating to the desk terminal 20, which is information indicating the transmission source. In such a case, the shop server 21 refers to the correspondence table it holds and obtains the table number of the table 28 on which the desk terminal 20 is installed from the terminal identification code related to the desk terminal 20 of the transmission source. to associate the order information received from the desk terminal 20 with the table number (table number) extracted from the correspondence table.

On the other hand, when the discrepancy information (no pre-order information) is returned from the pre-order receiving server 10 is displayed on the desk terminal 20, the customer operates the desk terminal 20 to re-enter the order information. or call a clerk and verbally order the order information to the clerk.

(Configuration example of the first embodiment)
Next, a specific configuration example of the first embodiment of the pre-order receiving system according to the present invention will be described in more detail with reference to FIG. FIG. 3 is a system configuration diagram showing a specific configuration example of the first embodiment of the pre-order receiving system according to the present invention. In the advance order reception system 100 shown in FIG. 3, it is assumed that the mobile terminal 30 owned by the customer shown in FIGS. It is assumed that

The pre-order receiving server 10 is a server for providing cloud services located on the Internet, which is an example of the network 40. In some cases, regardless of the hardware configuration, the customer database 11 is provided on the public cloud service. You can also build it. In the pre-order receiving system 100 shown in FIG. 3, only the desktop terminal 20 is shown as a component necessary for the following explanation as a store system in the store 29. A server and dedicated terminals for business use installed in each department in the store 29 are also installed.

Also, a smartphone, which is an example of the mobile terminal 30, is equipped with a pre-order transmission application 30a for mobile terminals. The advance order reception server 10 is loaded with a server advance order reception application 10a, and the desktop terminals 20 installed on each of a plurality of tables 28 in the store 29 are equipped with face photographing/processing equipment for desktop terminals. This shows the case where the order confirmation application 20a is installed. The functions of the server pre-order reception application 10a, the desktop terminal face photographing/order confirmation application 20a, and the mobile terminal pre-order transmission application 30a are described below as an operation example of the first embodiment. An example will be described.

In addition, in the pre-order reception application 10a for the server, as an example of biometric authentication of the customer, the face authentication of the customer is performed, and for this implementation, a general service that is already provided as an existing solution is used. Of course, it doesn't matter if you do it that way. When the functions of the pre-order receiving server 10 are provided as a public cloud service, the pre-order receiving application 10a for server and the customer database 11 are naturally built on the public cloud service.

(Explanation of operation example of the first embodiment)
Next, an example of the operation of the advance order receiving system 100 shown in FIG. 3 as the first embodiment of the present invention will be described in detail with reference to FIGS. 4 and 5. FIG. First, with reference to FIG. 4, an operation example when performing user registration of the customer on the pre-order receiving server 10 from a smart phone, which is a type of mobile terminal 30 owned by the customer, will be described.

FIG. 4 shows an example of the operation of performing user registration of a customer in the customer database 11 of the pre-order receiving server 10 from a smart phone, which is a type of mobile terminal 30 owned by the customer, in the pre-order receiving system 100 of FIG. It is a schematic diagram. That is, FIG. 4 shows the customer database through mutual operation between the pre-order transmission application 30a for the mobile terminal installed in the smart phone, which is a type of the mobile terminal 30, and the pre-order reception application 10a for the server of the pre-order reception server 10. 11 shows an example of the operation of performing user registration to 11. FIG.

FIG. 5 shows that, before the customer arrives at the target store 29 in the advance order reception system 100 of FIG. It is a schematic diagram which shows an example of the operation|movement which pre-registers the order information to this shop 29, and confirms order information at the time of the said customer entering this shop 29 shop. That is, FIG. 5 shows a mobile terminal pre-order transmission application 30a installed in a smart phone, which is a kind of mobile terminal 30, a server pre-order reception application 10a of the pre-order reception server 10, and each table 28 in the store 29. The pre-order information is stored in the customer database 11 of the pre-order reception server 10 and the order information at the shop 29 through mutual operation with the desktop terminal face photographing/order confirmation application 20a installed in the installed desktop terminal 20. An example of the operation up to confirmation is shown.

Here, as shown in FIG. 4, the portable terminal 30 has a facial photograph photographing function of photographing the customer's facial photograph, and stores the photographed facial photograph as customer facial photograph information (that is, the first (biometric authentication information for biometric authentication)), a facial photo transmission function that transmits to the pre-order reception server 10 together with a customer ID that uniquely identifies the customer, and an order candidate display function that displays a menu of order candidates at the store 29 that the customer is targeting on the screen. , and a pre-order information transmission function for pre-determining order information for a customer to place an order with the store 29 and transmitting it to the pre-order receiving server 10 . At the time of user registration, the customer uses the face photo shooting function among the four functions to take a photo of his or her own face, and furthermore, uses the face photo transmission function to transmit the information of the taken face photo to the customer face. Photograph information (that is, first biometric authentication information) is attached with a customer ID that uniquely identifies the customer and is transmitted to the advance order reception server 10 via the network 40 .

When the customer face photo information and the customer ID are transmitted from the portable terminal 30, the advance order reception server 10, as shown in FIG. , and the transmitted customer facial photograph information (that is, the first biometric authentication information) is stored in the facial photograph information column 11b of the customer database 11 in a format associated with the customer ID. , the customer is registered as a user. At the time of user registration, the customer's pre-order has not yet been placed at the shop 29, so as shown in FIG. , is not stored in association with the user-registered customer ID and customer facial photograph information (that is, the first biometric authentication information), and is left blank.

After performing user registration of the customer on the pre-order receiving server 10, the customer next uses the order candidate display function among the four functions of the pre-order transmission application 30a for mobile terminal shown in FIG. By displaying the order menu at the store 29 on the screen and selecting an order item to be ordered from the displayed order menu, the customer can obtain the order information in advance before arriving at the store 29. Create as After that, using the pre-order information transmission function, the created pre-order information is sent to the pre-order receiving server 10 via the network 40 with the customer ID of the customer attached.

When the advance order reception server 10 receives the advance order information and the customer ID from the portable terminal 30, the server advance order reception application 10a searches the customer ID column 11a of the customer database 11 and transmits the information. It is confirmed whether the customer ID is stored as registered, and if it is stored, the customer ID (furthermore, the customer's first biometric authentication information in the face photo information column 11b The transmitted pre-order information is stored in the pre-order information column 11c of the customer database 11 in a format associated with the set customer face photo information). For example, as shown in the thick frame in the customer database 11 in FIG. 5, the customer with the customer ID '0004' shown in the customer ID column 11a has pre-ordered pre-order information of 'curry' and 'soup'. In this case, 'curry' and 'soup' are entered in the advance order information column 11c of the customer database 11 in the same row as the customer ID '0004' in the customer ID '0004'. Stored.

After that, when the customer arrives at the target store 29 and takes a seat at one of the tables 28, the customer operates the desk terminal 20 installed on the table 28 to photograph his or her face. As shown in FIG. 3, the desktop terminal 20 is equipped with a desktop terminal face photographing/order confirmation application 20a.

As shown in FIG. 5, the desktop terminal face photographing/order confirmation application 20a has a face photographing function of photographing the face of the customer seated at the table 28, and a customer face photograph of the photographed customer. Face photo transmission function for transmitting as information (that is, second biometric authentication information) to the pre-order receiving server 10 directly or via the store server 21, and transmitting directly from the pre-order receiving server 10 or via the store server 21 A pre-order information display function for displaying the received pre-order information on the screen, and an order for transmitting the order information confirmed by the customer's depression of the decision button to the store server 21 in the store 29 by wired communication or wireless communication. It has at least four functions of information transmission function.

Then, the customer sits at the table 28 in the store 29 and operates the desktop terminal 20 to use the facial photographing function among the four functions of the desktop terminal face photographing/order confirmation application 20a. The customer takes a photograph of his/her own face, and uses the photograph of face transmission function to directly or via the store server 21 the information of the photographed face photograph as customer face photograph information (second biometric authentication information). and transmits it to the advance order reception server 10 via the network 40 .

When the customer face photo information (second biometric authentication information) is transmitted from the desk terminal 20 in the store 29, the pre-order reception server 10 receives the information from the desk terminal 20 by the server pre-order reception application 10a. Face authentication is performed on the face photo of the customer face photo information (second biometric authentication information) received, and as shown in FIG. 5, the face photo information (customer The customer's face photo information transmitted in advance as the first biometric authentication information from the portable terminal 30) is searched, and the face photo transmitted from the desktop terminal 20 (second biometric authentication information) and Check whether matching face photo information is stored.

As a result of confirmation, if face photograph information (first biometric authentication information) that matches the face photo (second biometric authentication information) transmitted from the desktop terminal 20 is stored, the customer database 11 By referring to the advance order information column 11c associated with the face photo information (first biometric authentication information) in the face photo information column 11b, the customer pre-orders the information stored in the referenced location. It is extracted as pre-order information ordered in . Then, the pre-order receiving server 10 receives the extracted pre-order information directly or via the store server 21 from the desktop terminal 20 of the store 29 via the network 40, and receives the customer face photo information (second biometric authentication). information) is transmitted to the desktop terminal 20 that is the transmission source.

For example, the face photograph information (first biometric authentication information) in the face photograph information column 11b in which the customer ID column 11a of the customer database 11 shown in FIG. If the face photo (second biometric authentication information) matches the face photo (second biometric authentication information), then the face photo (first biometric authentication Information on 'curry' and 'soup' in the pre-order information column 11c stored in association with the pre-order information) is extracted as pre-order information and transmitted from the pre-order receiving server 10 to the desktop terminal 20. After that, the pre-order receiving server 10 deletes the face photo (second biometric authentication information) transmitted from the desk terminal 20 and deletes the pre-order information transmitted to the desk terminal 20 from the customer database 11. .

When receiving the pre-order information transmitted from the pre-order receiving server 10, the desk terminal 20 uses the pre-order information display function among the four functions of the face photographing/order confirmation application 20a for the desk terminal. Display the pre-order information on the screen and prompt the customer for confirmation. When the customer places an order at the store 29 according to the pre-order information displayed on the screen, the customer presses the decision button displayed on the screen to confirm the order information.

On the other hand, if the customer wants to add, change, or delete the pre-order information displayed on the screen, the customer can add new order items to the pre-order information displayed on the screen, or After changing/deleting the items, the order information is confirmed by pressing the decision button.

When the customer confirms the order information, the desk terminal 20 next uses the order information transmission function to the store server 21 to transmit the confirmed order information to the store server 21 by wired communication or wireless communication. The store server 21 stores the order information transmitted from the desk terminal 20 in association with the table number of the table on which the desk terminal 20 is installed, and also stores the order information corresponding to each order item of the order information. Information on order items is sent to each dedicated terminal installed in each department. As a result, the order information is processed, and the product or service of the store 29 corresponding to the order information is provided to the customer.

(Modification of the first embodiment)
In the pre-order receiving system 100 in the first embodiment described above, a case has been described where it can be preferably applied to a normal restaurant such as a restaurant, but the system is not applied to restaurants such as such restaurants. Even in the case of a store where the customer himself/herself secures a table seat first, checks the order menu of each store, and places an order, such as a court, it can be applied in the same way. can. In the case of a food court, as in the case of a restaurant such as a restaurant, it is assumed that the desktop terminal 20 is fixed and installed on each table.

In the case of a food court, the customer uses the portable terminal 30 owned by the customer to obtain the customer's customer ID and face photo information (first biometric authentication information), as in the case of a restaurant. and pre-order information in the pre-order reception server 10 in advance, when the table seat is secured, the customer himself/herself at the desk terminal 20 fixedly installed on each table (table) is photographed and transmitted to the advance order reception server 10 as the second biometric authentication information. As a result, the pre-order receiving server 10 returns pre-order information registered in association with face photo information (first biometric authentication information) that matches the face photo of the second biometric authentication information. It is possible to cause the desktop terminal 20 to display the screen.

When the customer confirms the pre-order information displayed on the screen and presses the decision button, the order information is confirmed as order information, and the confirmed order information is sent via the store server installed in the food court. The order information is transmitted to a dedicated terminal (kitchen terminal) in the store corresponding to the order information by wired communication or wireless communication. After that, the dedicated terminal (kitchen terminal) notifies the store server 21 when the product or service corresponding to the order information can be provided at the store. In the case of a food court, unlike a restaurant such as a restaurant, the store server 21 notifies the tabletop terminal 20 that sent the order information that the ordered product or service can be provided. take action.

When applied to a food court, the tabletop terminal face photographing/order confirmation application 20a of the tabletop terminal 20 can provide products and services from the store server 21 in addition to the four functions described above with reference to FIG. We will further add a function to display a notification to the effect that it is possible. Using this additional function of the desktop terminal face photographing/order confirmation application 20a, the customer who has confirmed the notification that the product or service can be provided displayed on the screen goes to the target store and purchases the ordered product or service. can receive service.

As described in detail above, the advance order receiving system 100 in the first embodiment has the following features.

That is, the advance order receiving system 100 includes a mobile terminal 30 owned by a customer, a store server 21 installed in a store 29 to receive orders from the customer, and desk terminals installed on each table 28 in the store 29. 20, and a pre-order receiving server 10 arranged on a network 40 and connected to the portable terminal 30 and the store system in a communicable state. Then, the portable terminal 30 accepts the customer's order information as advance order information in advance before the customer enters the target store 29, and converts the customer's biometric authentication information to the first biometric authentication information. , and transmits the pre-order information and the first biometric authentication information to the pre-order receiving server 10 via the network 40 .

In addition, the desk terminal 20 of the store system acquires the biometric authentication information of the customer as the second biometric authentication information when the customer who enters the store is seated at the table 28, and directly or on the store server. pre-order information received from the pre-order receiving server 10 via the network 40 directly or via the store server 21. is displayed on the screen, and when the order information is determined by the seated customer, the determined order information is transmitted to the store server 21. - 特許庁

Further, the pre-order receiving server 10 stores means for correlating the pre-order information and the first biometric authentication information transmitted from the mobile terminal 30 to the customer database 11, and the desktop terminal 20 of the store system. When receiving the second biometric authentication information of the customer via the network 40, the stored first biometric authentication information is retrieved, and the received second biometric authentication information and When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in the customer database 11 in association with the matching first biometric authentication information is transferred. , extracting the received second biometric authentication information as the customer's pre-order information, and sending the extracted pre-order information to the desk terminal 20 of the store system from which the second biometric authentication information is transmitted, through the network and means for transmitting via 40.

In addition, when the store server 21 of the store system receives the second biometric authentication information for the pre-order reception server 10 from the desktop terminal 20 of the store system, the received second biometric authentication information is means for transmitting to the order reception server 10 via the network 40; , means for transmitting the second biometric authentication information to the desktop terminal 20 that is the transmission source, and means for receiving the determined order information from the desk terminal 20 when the order information is received. When the desktop terminal 20 directly communicates with the pre-order receiving server 10, the shop server 21 of the shop system receives the order information determined from the desktop terminal 20 only as a means for accepting the order information. should have

The advance order reception system 100 in the first embodiment can also be configured as follows.
First, when the store server 21 of the store system transmits the customer's second biometric authentication information acquired by the desk terminal 20 of the own store system to the pre-order reception server 10 via the network 40, the pre-order When pre-order information for the desk terminal 20 is received from the reception server 10 via the network 40, the received pre-order information is determined as the customer's order information and accepted; means for transmitting the pre-order information with information indicating that the pre-order information has been accepted as the customer's order information when transmitting the pre-order information to the desktop terminal 20 that is the transmission source of the second biometric authentication information; , and when the desk terminal 20 of the shop system receives from the shop server 21 pre-order information with information indicating that it has been decided as the customer's order information, the fact that it has been decided as the customer's order information. It is also possible to further include means for displaying the pre-order information with information indicating on the screen.

Secondly, the pre-order receiving server 10 stores the pre-order information and the first biometric authentication information received from the mobile terminal 30 in association with each other as an elapsed time threshold from the time of storage. It is of course possible to have a configuration that further includes means for deleting when a predetermined time has elapsed, although not described in the above operation example.

Third, when the pre-order receiving server 10 receives the customer's second biometric authentication information from the desk terminal 20 of the store system via the network 40, the pre-order receiving server 10 receives the stored first biometric authentication information. If the information is searched and it is confirmed that the customer's first biometric authentication information that matches the received second biometric authentication information does not exist, the received second biometric authentication information It further comprises means for transmitting, via the network 40, discrepancy information indicating that the pre-order information relating to the customer does not exist, to the desk terminal 20 of the store system from which the second biometric authentication information is transmitted. , the desk terminal 20 of the shop system displays the discrepancy information received from the advance order reception server 10 via the network 40 directly or via the shop server 21 on the screen and presents it to the seated customer. It is also possible to configure so as to further have means.

Fourthly, as a biometric authentication method, in addition to face authentication (facial photo information), various authentication methods such as fingerprint authentication, iris authentication, palm print authentication, finger vein authentication, and palm vein authentication may be used. It is possible. In this case, the mobile terminal 30 and the desktop terminal 20 need to be equipped with devices capable of acquiring authentication information for each authentication method.

(Description of effects of the first embodiment)
As described in detail above, in the pre-order receiving system 100 according to the first embodiment, a customer pre-registers his or her facial photograph together with the customer ID as the first biometric authentication information. Since the order information for the store 29 is transmitted to the order reception server 10 from the portable terminal 30 owned by the user as advance order information before the customer arrives at the target store 29, the following effects can be obtained. can play.

After transmitting the pre-order information to the pre-order receiving server 10, when the customer enters the store 29, the customer does not need to operate the portable terminal 30 or the like owned by the customer and is fixed in the store 29. The pre-order information transmitted to the pre-order receiving server 10 is transmitted to the pre-order receiving server 10 only by performing an operation of taking a picture of one's face as the second biometric authentication information on the desk terminal 20 installed. 20 and can be confirmed as order information. Therefore, the customer can receive the goods and services of the store 29 corresponding to the confirmed order information.

That is, if the customer determines desired order information in advance while looking at an order menu, etc., and transmits the order information as advance order information from the portable terminal 30 to the advance order reception server 10 via the network 40, the desired store can be ordered. It is possible to save time from entering 29 to examining the order menu and determining order information. Furthermore, on the side of the store 29 as well, there is no need for the clerk to inquire about the order of the customer who entered the store, and the time required for the customer to acquire the confirmed order information can be shortened. It is also possible to prevent the risk of making a mistake.

(Second embodiment of the present invention)
Next, a second embodiment of the pre-order receiving system according to the present invention will be described in detail with reference to FIGS. 6 to 9A and 9B. In the case of the first embodiment, the pre-order receiving server 10 has the customer database 11 in which the customer's facial photograph information is registered as the customer's first biometric authentication information. , the pre-order receiving server temporarily stores the first biometric authentication information such as the customer's face photo information and the pre-order information in the pre-order receiving server without having a customer database, so that it is unnecessary It shows the case of deleting when it becomes. In the second embodiment as well, for ease of understanding, a description will be given of a restaurant such as a restaurant as the store targeted by the customer, as in the case of the first embodiment. Needless to say, the invention is not limited to such restaurants.

(Configuration example of the second embodiment)
FIG. 6 is a system configuration diagram showing a specific configuration example of the second embodiment of the pre-order receiving system according to the present invention. In contrast, a case is shown in which a pre-order reception server 10A that does not have a customer database 11 is installed.

A portable terminal 30 shown in FIG. 6 is a portable information terminal such as a smart phone or a tablet terminal owned by a customer, as in the case of the first embodiment shown in FIG. In addition, the portable terminal 30 is a device (camera, fingerprint sensor, iris Equipped with an infrared camera for photography, etc.). Also, the mobile terminal 30 can communicate with the advance order reception server 10A via a network 40 such as the Internet.

Furthermore, in the case of FIG. 3 of the first embodiment, only one store 29 was shown, but in FIG. 6, the first (No. 1) to the Nth (No. N) A first store system 251, a second store system 252, . Each store system is capable of communicating with the advance order reception server 10A via a network 40 such as the Internet.

Each of the first store system 251, second store system 252, . , and as one of the components forming each store system, a first store server 211, a second store server 212, ..., the (N-1)th store server 21 (N-1), the N-th store server 21N exists inside each store system. The first store server 211, the second store server 212, . In the following description, it is common to each of the first store server 211, the second store server 212, . Unless there is a particular misunderstanding, it will simply be described as the store server 21 for the sake of simplification.

The first store system 251, the second store system 252, . In the second embodiment, as described above, all of the N (plural) stores up to the first (No. N) are assumed to be restaurants such as restaurants. . Regarding the products and services to be provided to customers, all of the N (plural) shops from the first (No. 1) to the Nth (No. N) have the same common It is assumed that products and services are provided, and a case where a common order menu is presented to the customer is shown.

Next, the internal configuration of each of the first store system 251, the second store system 252, . FIG. 7 is a block configuration diagram showing an example of the internal configuration of a store system, which is one of the constituent elements of the pre-order receiving system 100A shown in FIG. . . Both the (N−1)th store system 25(N−1) and the Nth store system 25N have the same internal configuration. In the following description, common to each of the first store system 251, second store system 252, ... (N-1)th store system 25(N-1), Nth store system 25N In the absence of any misunderstanding, the store system 25 will simply be described for the sake of simplicity.

As shown in the block configuration diagram of FIG. 7, the store system 25 of each store includes, in addition to the store server 21, an order terminal 52 carried by a store clerk to accept orders from customers, an order terminal 52 for receiving an order from a customer, a product or service ordered by a store clerk. POS (Point Of Sales) terminal 53 for settlement processing, dedicated terminals for each department such as kitchen terminal 54 installed in the kitchen, and K units (plural units) installed in the store. , a K-th desktop terminal 20K as desktop terminals connected to each other.

In FIG. 7, the store server 21 manages the entire system of its own store, has a function of receiving and managing order information of customers who have entered the store, and communicates with the pre-order receiving server 10 via the network 40 . is possible. The order terminal 52 is carried by a salesclerk in the store, has a function of receiving an order from a customer entering the store, and is capable of wireless communication with the store server 21 .

Also, the POS terminal 53 has a function of paying for products and services ordered by the customer, is installed near the entrance of the store, and is capable of wired or wireless communication with the store server 21 . The kitchen terminal 54 has a function of giving cooking instructions regarding the content of meals and services ordered by the customer, is installed in the kitchen, and is capable of wired communication or wireless communication with the store server 21 .

Also, the first desk terminal 201, the second desk terminal 202, . etc. as second biometric authentication information, and a function for displaying the pre-order information made by the customer before entering the store on the screen and confirming it as order information, and a store server 21 can be wired or wirelessly communicated.

Next, the internal configuration of each of the first desk terminal 201, the second desk terminal 202, . . . , and the Kth desk terminal 20K will be described. FIG. 8 is a block configuration diagram showing an example of the internal configuration of the desktop terminal, which is one of the constituent elements of the advance order receiving system 100A shown in FIG. , . In the following description, the first desk terminal 201, the second desk terminal 202, . , will be simply referred to as the desktop terminal 20 for explanation.

As shown in the block configuration diagram of FIG. 8, the desk terminal 20 installed on each desk in the store can send and receive data to and from the controller 61 in addition to the controller 61 that controls the overall operation of the desk terminal 20. a display unit 62, an input unit 63, a communication unit 64, and a biometric authentication information acquisition unit 65, which are connected to the control unit 61, and a storage unit 61A.

In FIG. 8, the control unit 61 has a storage unit 61A capable of storing various information therein, and controls the operation of the desktop terminal 20 as a whole, as described above. In addition, based on instructions from the control unit 61, the display unit 62 displays advance order information, confirmed order information, and checkout information for customers seated at the table where the desk terminal 20 is installed. Display payment information, etc. on the screen. The input unit 63 also receives an operation performed by a seated customer based on an instruction from the control unit 61 .

The communication unit 64 also communicates with the store server 21 in the store system 25 in the store based on instructions from the control unit 61 . In addition, based on an instruction from the control unit 61, the biometric authentication information acquisition unit 65 acquires biometric authentication information (for example, face photo information, fingerprint information, etc.) of the customer seated at the table on which the desk terminal 20 is installed. is acquired as the second biometric authentication information.

Each desktop terminal 20 is associated with a table number that identifies the table on which it is installed, and the table number and an identification code that uniquely identifies the desk terminal 20 is registered in the store server 21 as a desktop terminal registration table. Therefore, the store server 21 can uniquely specify which desk terminal installed on which table to send some data (for example, pre-order information, etc.) to the desk terminal 20. Note that the table number of the table on which the desk terminal 20 is installed is further registered in the storage unit 61A on the desk terminal 20 side, and when data is transmitted to the store server 21, The data to be transmitted may be transmitted to the store server 21 with information indicating the table number registered in the storage unit 61A.

The functions of each desktop terminal 20 will be described in more detail as follows.
(1) Acquiring the biometric authentication information (facial photo information, fingerprint information, etc.) of the customer seated at the table on which the desktop terminal 20 is installed as the second biometric authentication information, A function of transmitting to the store server 21 .
(2) A customer seated at a table on which the desktop terminal 20 is installed uses the mobile terminal 30 to transmit the advance order information, which had been transmitted to the advance order reception server 10A before entering the store, to the store. A function of receiving via the server 21 and presenting it to the customer by displaying it on the screen.
(3) Based on the operation performed by the customer on the pre-order information displayed on the screen (the decision button operation after making changes or additions as necessary), the order information is confirmed and sent to the store server 21. Ability to send.

Furthermore, each desktop terminal 20 displays a menu for ordering on the screen and accepts a selection operation performed by the customer by the operation of the customer seated at the table on which the respective desk terminal 20 is installed. Alternatively, it may have a function of determining the menu item selected by the customer as order information and transmitting it to the store server 21 (that is, a function as a self-ordering terminal).

(Explanation of operation example of the second embodiment)
Next, an example of the operation of the advance order receiving system 100A illustrated in FIGS. 6 to 8 as the second embodiment of the present invention will be described with reference to the sequence charts of FIGS. 9A and 9B. FIGS. 9A and 9B are the first half and second half of a sequence chart for explaining an example of the operation of the advance order reception system 100A illustrated in FIGS. 6-8 as the second embodiment of the present invention. This sequence chart is divided into the first half and the second half, and is depicted in FIGS. 9A and 9B, respectively. The circled A at the bottom of FIG. 9A indicates that it is connected to the circled A at the top of FIG. 9B. That is, the lower end of FIG. 9A is connected to the upper end of FIG. 9B, and the two drawings of FIGS. 9A and 9B represent one sequence chart. 9A and 9B are regarded as one figure, and both figures are collectively referred to as FIG. 9 below. FIG. 9 focuses on the information exchanged between the portable terminal 30 owned by the customer, the pre-order receiving server 10A, the store server 21 and the desktop terminal 20 that constitute the store system 25 of the store targeted by the customer. , shows an example of the operation of the advance order receiving system 100A.

Here, the sequence chart of FIG. 9 shows that before the customer arrives at the target store, the customer uses the mobile terminal 30 owned by the customer to transmit the order information for the store to the pre-order reception server as the pre-order information. 10A in advance, the customer who entered the target store operates the desk terminal 20 installed on the table in the store to operate the pre-order reception server 10A. It shows an example of the sequence until the final order information is determined based on the result of confirming the order information and the determined order information is accepted by the store server 21 in the target store.

In the sequence chart of FIG. 9, first, before arriving at the target store, the customer operates the mobile terminal 30 owned by the customer to select the mobile terminal required to use the pre-order receiving system 100A. The pre-order transmission application 30a for customers is launched, and the pre-order information for the target store is input to the mobile terminal 30, and the biometric authentication information of the customer is acquired as the first biometric authentication information. Perform the operation (STEP 1). The pre-order transmission application 30a for mobile terminal required for using the pre-order receiving system 100A is pre-downloaded to the mobile terminal 30 from a registration site or the like where various applications for the pre-order receiving system 100A are registered. must be installed by

Here, as a method for acquiring the customer's biometric authentication information (first biometric authentication information), the mobile terminal 30 can acquire biometric authentication information that can uniquely identify the customer. Any method may be used as long as it is a method. For example, various authentication methods such as fingerprint authentication, iris authentication, palm print authentication, finger vein authentication, and palm vein authentication may be used in addition to face authentication (facial photo information) used in the first embodiment. Further, the customer's biometric authentication information to be acquired may be raw data of biometric information as it is, or may be feature data obtained by extracting feature points from biometric information.

Next, when the mobile terminal 30 receives the pre-order information and acquires the customer's biometric authentication information (first biometric authentication information), the pre-order information and the customer's biometric authentication information (first biometric authentication information) are obtained. biometric authentication information) is transmitted to the advance order reception server 10A via the network 40 (STEP 2).

When the pre-order receiving server 10A receives the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the portable terminal 30 owned by the customer (STEP 3), the pre-order receiving server 10A converts the received pre-order information into It is stored in a format associated with the received biometric authentication information (first biometric authentication information) of the customer (STEP 4).

After transmitting the pre-order information and the customer's biometric authentication information (first biometric authentication information) to the pre-order receiving server 10A, the customer arrives at the target store and sits at a table in the store. When the customer is seated, the desk terminal 20 installed on the table is operated to acquire the biometric authentication information of the customer as the second biometric authentication information to the desk terminal 20 (STEP 5). . The desk terminal 20 attaches the acquired biometric authentication information (second biometric authentication information) of the customer to the identification code (or table number) that uniquely identifies the desk terminal 20, It is transmitted to the store server 21 that constitutes the store system 25 in the store (STEP 6).

When the shop server 21 receives the customer's biometric authentication information (second biometric authentication information) from the desktop terminal 20 (STEP 7), the received customer biometric authentication information (second biometric authentication information) is Stores in association with the identification code (or table number) of the desktop terminal 20 indicating the sender, and stores the received biometric authentication information (second biometric authentication information) of the customer to the store server 21. It is sent to the advance order reception server 10A via the network 40 in a format with a unique identification code (or an identification code of the store system 25) attached (STEP 8).

When the advance order reception server 10A receives the customer's biometric authentication information (second biometric authentication information) transmitted from the store server 21 (STEP 9), the pre-order receiving server 10A receives the customer's biometric authentication information (second biometric authentication information). authentication information) is stored in association with the identification code of the store server 21 (or the identification code of the store system 25) indicating the transmission source. Furthermore, the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 and stored together with the pre-order information is retrieved, and the customer's biometric authentication information (first biometric authentication information) received from the shop server 21 is retrieved. It is checked whether or not biometric authentication information (first biometric authentication information) that matches the second biometric authentication information) is stored (STEP 10).

Among the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30, the customer's biometric authentication information (second biometric authentication information) received from the store server 21 matches If there is information for biometric authentication (first information for biometric authentication) (YES in STEP10), the process proceeds to STEP11.

Then, in STEP 11, the pre-order receiving server 10A receives the matched customer's biometric authentication information (first biometric authentication information), that is, the customer's biometric authentication information received from the portable terminal 30 (second biometric authentication information). store server 21 that has transmitted the customer's biometric authentication information (second biometric authentication information) received from the store server 21 side by taking out the pre-order information stored in association with the store server 21 , is transmitted via the network 40 (STEP 11). After that, the pre-order receiving server 10A receives the customer's biometric authentication information (second biometric authentication customer's biometric authentication information (first biometric authentication information) that matches the customer's biometric information (first biometric authentication information) and pre-order information stored in association with the customer's biometric authentication information (first biometric authentication information) Delete information on both sides. The advance order reception server 10A also deletes the customer's biometric authentication information (second biometric authentication information).

Upon receiving the pre-order information transmitted from the pre-order receiving server 10A (STEP 12), the shop server 21, which is the sender of the customer's biometric authentication information (second biometric authentication information), transmits the received pre-order information. , the customer's biometric authentication information (second biometric authentication information) is sent to the desktop terminal 20 that has sent it to the store server 21 (STEP 13).

After that, the store server 21 receives both the pre-order information received from the pre-order receiving server 10A and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20. delete. Note that the timing of deleting the biometric authentication information (second biometric authentication information) and the pre-order information received from and stored in the pre-order reception server 10A is not limited to this point in time. This may be performed until the server 21 receives the order information from the desktop terminal 20 .

When the desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 receives the pre-order information sent from the shop server 21 (STEP 14), it receives The advance order information is displayed on the display unit 62 on the screen. When the customer confirms the pre-order information displayed on the screen and determines that the order can be placed according to the order content of the pre-order information, the customer presses the decision button displayed on the screen to confirm the order. The terminal 20 confirms the pre-order information as the final order information for the store.

Here, the customer can operate the input unit 63 of the desk terminal 20 to change the order items of the pre-order information displayed on the screen, or delete some of the items to be ordered. The confirmation button may be pressed after confirming the screen display of the pre-order information. Alternatively, if the desktop terminal 20 has the function of a self-ordering terminal, the customer operates the input unit 63 to add items to be ordered as order information and press the decision button. You can do it. After confirming the order information, the desktop terminal 20 transmits the confirmed order information to the store server 21 (STEP 15).

When the store server 21 receives the confirmed order information from the desk terminal 20, it accepts the received order information and uniquely identifies the table on which the desk terminal 20 that sent the order information is installed. The order information is stored in correspondence with the specified table number, and the order information is transferred to the dedicated terminal of the department corresponding to the order content of the order information, such as the kitchen, among the dedicated terminals constituting the store system 25 in the store. It is transmitted to the terminal 54 to instruct cooking according to the order content of the order information (STEP 16).

On the other hand, in STEP 10, the advance order reception server 10A includes the customer biometric authentication information received from the store server 21 in the customer biometric authentication information (first biometric authentication information) received from the portable terminal 30. If there is no biometric authentication information (first biometric authentication information) that matches the biometric information (second biometric authentication information) (NO in STEP10), the process proceeds to STEP17.

Then, in STEP 17, the pre-order receiving server 10A receives biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) received from the store server 21. ) does not exist in the customer's biometric authentication information (first biometric authentication information) from the mobile terminal 30, and there is no pre-order information about the customer. is transmitted via the network 40 to the store server 21 that has transmitted the customer's biometric authentication information (second biometric authentication information) received from the store server 21 side, and then from the store server 21 The customer's biometric authentication information (second biometric authentication information) that has been received and stored is deleted (STEP 17).

When the store server 21, which is the transmission source of the customer's biometric authentication information (second biometric authentication information), receives the discrepancy information transmitted from the advance order reception server 10A (STEP 18), the received discrepancy information ( That is, discrepancy information indicating that the pre-order information related to the customer having the biometric authentication information (second biometric authentication information) transmitted from the own store server 21 did not exist in the pre-order receiving server 10A), After transmitting the customer's biometric authentication information (second biometric authentication information) to the desk terminal 20 that has sent it to the store server 21, the customer's information received from the desk terminal 20 and stored The biometric authentication information (second biometric authentication information) is deleted (STEP 19).

When the desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 receives the mismatch information sent from the shop server 21 (STEP 20), it receives The mismatch information (that is, the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) transmitted from the desktop terminal 20 is sent to the pre-order reception server 10A and the non-matching information indicating that there was no pre-order information for the corresponding customer) is displayed on the display unit 62 (STEP 21). Therefore, if the desk terminal 20 has the function of a self-ordering terminal, the customer operates the desk terminal 20 to create new order information and transmit it to the store server 21, or , it is necessary to verbally notify the store clerk of the order information.

(Modification of Second Embodiment)
Note that the operations after STEP 12 in the store server 21 in the sequence chart shown in FIG. 9 are not limited to the operations described above, and for example, the following operations may be performed. That is, the store server 21 accepts the advance order information transmitted from the advance order reception server 10A as order information as it is, and transmits it to the dedicated terminal of the department corresponding to the order content of the received order information, such as the kitchen terminal 54. may be used to instruct cooking according to the order content of the order information.

That is, in STEP 12, upon receiving the pre-order information transmitted from the pre-order receiving server 10A (STEP 12), the shop server 21, which is the sender of the customer's biometric authentication information (second biometric authentication information), receives the pre-order information. The server 21 performs substantially the same operation as the operation of STEP 16 described above, and sends the pre-order information received from the pre-order reception server 10A and the customer's biometric authentication information (second biometric authentication information). It is accepted as the order information of the customer of the table number where the terminal 20 is installed (STEP 13A).

Then, the store server 21 sends the received order information (that is, the pre-order information received from the pre-order receiving server 10A) to the sender of the customer's biometric authentication information (second biometric authentication information). The table on which the desktop terminal 20 is installed is stored in association with the table number that uniquely identifies it, and the order information is stored in one of the dedicated terminals that make up the store system in the store. It is transmitted to the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the order information to instruct cooking according to the order content of the order information.

After that, the store server 21 performs the same operation as in STEP 13 described above, and transmits the received pre-order information as order information together with the customer's biometric authentication information (second biometric information). authentication information) is sent to the desktop terminal 20 that has sent it to the shop server 21 (STEP 13). After that, the store server 21 deletes both the received pre-order information and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 .

The desk terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to its own store server 21 indicates that it has accepted the pre-order information transmitted from the store server 21 as order information. (STEP 14). Then, the received pre-order information is displayed on the display unit 62 together with information indicating that it has been accepted as order information. The customer confirms that the pre-order information displayed on the screen has been accepted as order information.

Therefore, after the operation of STEP 14, STEP 15 (the operation of the desk terminal 20 that confirms the order information and transmits it to the store server 21) and STEP 16 (the operation of the store server 21 that accepts the confirmed order information). It is not necessary to perform one STEP (step).

In addition, in order to prevent leakage of information to a third party, the customer's biometric authentication information (first biometric authentication information) stored in the pre-order receiving server 10A and the pre-order information are After being received from the terminal 30 and stored, it may be deleted from the advance order reception server 10A when a predetermined time (for example, 1 hour) has passed as the elapsed time threshold.

As described in detail above, the advance order receiving system 100A in the second embodiment has the following features.

That is, as in the case of the first embodiment, the pre-order receiving system 100A includes the mobile terminal 30 owned by the customer, the store server 21 installed in the store for receiving orders from the customer, and each store in the store. A store system having at least a desk terminal 20 installed on a desk, and a pre-order receiving server 10A arranged on a network 40 and connected to the mobile terminal 30 and the store system in a communicable state (however, the customer database 11 is not have). Then, the portable terminal 30 accepts the customer's order information as pre-order information in advance before the customer enters the target store, and uses the customer's biometric authentication information as the first biometric authentication information. It has means for acquiring and transmitting the pre-order information and the first biometric authentication information to the pre-order receiving server 10A via the network 40. FIG.

In addition, the desk terminal 20 of the store system acquires the customer's biometric authentication information as the second biometric authentication information when the customer who enters the store is seated at the table 28, and the store server 21 means for transmitting to the pre-order receiving server 10A via the network 40, and pre-order information received from the pre-order receiving server 10A via the network 40 and the shop server 21 on the screen to display the customer and means for transmitting to the store server 21 the order information determined by the operation of .

The pre-order receiving server 10A also has means for storing the pre-order information transmitted from the portable terminal 30 and the first biometric authentication information in the customer database 11 in association with each other, and the store server 21 of the store system. When receiving the second biometric authentication information of the customer via the network 40, the stored first biometric authentication information is retrieved, and the received second biometric authentication information and When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in the customer database 11 in association with the matching first biometric authentication information is transferred. extracting the received second biometric authentication information as the customer's pre-order information, and sending the extracted pre-order information to the store server 21 of the store system from which the second biometric authentication information is transmitted, through the network; 40, the second biometric authentication information of the customer received from the store server 21, the first biometric authentication information stored about the customer, and the pre-order information and means for deleting.

In addition, when the store server 21 of the store system receives the second biometric authentication information for the pre-order reception server 10A from the desktop terminal 20 of the store system, the received second biometric authentication information is means for transmitting to the order reception server 10A via the network 40; , means for deleting the pre-order information and the second biometric authentication information after transmitting to the desktop terminal 20 which is the transmission source of the second biometric authentication information; and means for accepting the order information when the order information is received.

(Description of effects of the second embodiment)
As described in detail above, in the second embodiment, as in the first embodiment, the customer operates the portable terminal 30 owned by the customer to Since the order information for the store is transmitted in advance to the pre-order receiving server 10A, the customer does not need to operate the portable terminal 30 owned by the customer after entering the store, and the customer can confirm the order. You can receive the products and services of the store corresponding to the order information.

Furthermore, in the second embodiment, unlike the first embodiment, the customer's biometric authentication information (the first biometric authentication information and the second biometric authentication information) is the pre-order information. In addition, since it is temporarily stored in the advance order reception server 10A and the store server 21 and deleted after appropriate processing is performed, personal information such as customer's biometric authentication information is protected against malicious third parties. It is possible to reduce the risk of being stolen by

(Third embodiment of the present invention)
Next, a third embodiment of the pre-order receiving system according to the present invention will be described in detail with reference to FIGS. 10, 11A and 11B. In the case of the first embodiment, the case where the pre-order receiving server 10 having the customer database 11 in which the customer's facial photograph information is registered as the customer's biometric authentication information is installed. In terms of configuration, unlike the first and second embodiments, the pre-order receiving server 10 itself is not installed. It shows the case where the customer database 11 for registering order information is not held.

That is, unlike the first and second embodiments, the third embodiment does not have a pre-order reception server, and a temporary order is stored in the target store server. shows the case of storing the customer's biometric authentication information and pre-order information. Here, in the third embodiment, a mobile terminal owned by a customer can communicate with a store server constituting a store system in a target store via a network such as the Internet. , the customer's biometric authentication information and pre-order information can be transmitted from the portable terminal to the shop server. Also, in the third embodiment, for ease of understanding, the case where the customer's target store is a restaurant such as a restaurant will be described as in the case of the first embodiment. Needless to say, the invention is not limited to such restaurants.

(Configuration example of the third embodiment)
FIG. 10 is a system configuration diagram showing a specific configuration example of the third embodiment of the pre-order receiving system according to the present invention. The system configuration does not have the database 11 . That is, in the advance order reception system 100B shown in FIG. 2 store system 252, . 1 and the second embodiment, it is possible to connect to the mobile terminal 30 owned by the customer instead of the pre-order receiving server, and to communicate with the mobile terminal 30. indicates the case.

The first store system 251, the second store system 252, . Similarly, each store is configured as a store order reception system having a function of receiving and managing customer order information.

Here, the portable terminal 30 shown in FIG. 10 is a portable information terminal such as a smart phone or a tablet terminal owned by a customer, as in the case of the first embodiment and the second embodiment. In addition, the mobile terminal 30 is equipped with a device (a camera, a fingerprint sensor, etc.) that acquires biometric authentication information such as a customer's facial photograph or fingerprint as first biometric authentication information. However, in the third embodiment, as described above, there is no advance order reception server, and the mobile terminal 30 shown in FIG. It is possible to communicate with a store server that configures the

Also, the internal configurations of the first store system 251, the second store system 252, . 7, the first store system 251, the second store system 252, . Consists of internal configuration. In the following description, as in the case of the second embodiment, the first store system 251, the second store system 252, . If they are common to each other and there is no particular misunderstanding, they will simply be referred to as the store system 25 in order to simplify the explanation.

Each of the first store system 251, the second store system 252, . As one of the elements, there are a first shop server 211, a second shop server 212, . The first store server 211, the second store server 212, . In the following description, as in the case of the second embodiment, the first shop server 211, the second shop server 212, . , and if there is no particular misunderstanding, it will be simply referred to as the store server 21 in order to simplify the explanation.

In any store, as shown in FIG. 7, in addition to the store server 21, the store system 25 includes an order terminal 52, a POS terminal 53, a kitchen terminal 54, a first desktop terminal 201, a second Desktop terminals 202, . . . , K-th desk terminals 20K are installed.

The first desk terminal 201, the second desk terminal 202, . It is configured from the internal configuration shown in FIG. 8 as an embodiment of . In the following description, as in the case of the second embodiment, the description is given in the case where the first desk terminal 201, the second desk terminal 202, . will simply be referred to as the desktop terminal 20 in order to simplify the explanation.

(Explanation of operation example of the third embodiment)
Next, an example of the operation of the advance order receiving system 100B illustrated in FIG. 10 as the third embodiment of the present invention will be described with reference to the sequence charts of FIGS. 11A and 11B. 11A and 11B are the first half and the second half of a sequence chart for explaining an example of the operation of the pre-order receiving system 100B illustrated in FIG. 10 as the third embodiment of the present invention. Focusing on the information exchanged between the portable terminal 30, the store server 21 and the desktop terminal 20 that constitute the store system 25 of the store targeted by the customer, an example of the operation of the pre-order receiving system 100B is shown. . This sequence chart is divided into a first half and a second half, which are depicted in FIGS. 11A and 11B, respectively. The circled B at the bottom of FIG. 11A is connected to the circled B at the top of FIG. 11B. That is, the lower end of FIG. 11A is connected to the upper end of FIG. 11B, and the two drawings of FIGS. 11A and 11B represent one sequence chart. 11A and 11B are regarded as one figure, and both figures are collectively referred to as FIG. 11 below.

Here, the sequence chart of FIG. 11 shows that before the customer arrives at the target store, the customer uses the mobile terminal 30 owned by the customer to transmit the order information for the store as advance order information. together with authentication information (first biometric authentication information) to the store server 21 in the target store in advance, and after that, when the customer enters the target store, the desktop terminal 20 is operated. Then, based on the confirmation result of the pre-order information transmitted in advance, the finally confirmed order information is shown as an example of the information exchange until the shop server 21 in the target shop receives the order information. .

In the sequence chart of FIG. 11, as in the case of the second embodiment, first, before arriving at the target store, the customer uses the mobile terminal 30 owned by the customer to use the advance order reception system 100B. Operation for launching an application required for the above, inputting pre-order information for the target store to the mobile terminal 30, and acquiring the customer's biometric authentication information as the first biometric authentication information (STEP 101). It should be noted that the applications required for using the advance order reception system 100B can be downloaded and installed on the mobile terminal 30 in advance from a registration site or the like where various applications of the advance order reception system 100B are registered. is necessary. Here, the method of acquiring the customer's biometric authentication information is the same as in the case of the second embodiment.

Next, the portable terminal 30 transmits the pre-order information and the customer's biometric authentication information (first biometric authentication information) to the store server 21 of the target store via the network 40 (STEP 102). ).

When the store server 21 receives the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the portable terminal 30 owned by the customer (STEP 103), the store server 21 receives the received pre-order information. It is stored in a format associated with the customer's biometric authentication information (first biometric authentication information) (STEP 104).

After transmitting the pre-order information and the customer's biometric authentication information (first biometric authentication information) to the store server 21, the customer arrives at the target store and sits on the table in the store. When seated, the desk terminal 20 installed on the table is operated to acquire the biometric authentication information of the customer as second biometric authentication information to the desk terminal 20 (STEP 105). The desk terminal 20 attaches the acquired biometric authentication information (second biometric authentication information) of the customer to the table terminal 20 with an identification code (or table number) that uniquely identifies the table terminal 20. It is transmitted to the store server 21 constituting the store system 25 in the store (STEP 106).

When the shop server 21 receives the customer's biometric authentication information (second biometric authentication information) from the desktop terminal 20 (STEP 107), the received customer biometric authentication information (second biometric authentication information) is It is stored in association with the identification code (or desk (table) number) of the desktop terminal 20 indicating the transmission source. After that, the store server 21 retrieves the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 together with the pre-order information and stored, and retrieves the customer biometric information received from the desktop terminal 20. is stored (STEP 108).

The customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 If there is information for biometrics authentication (first information for biometrics authentication) (YES in STEP 108 ), the process proceeds to STEP 109 . Thereafter, the same operations as STEP13 to STEP16 shown in FIG. 9 as the second embodiment are performed.

That is, when the process proceeds to STEP 109, first, the store server 21 retrieves the pre-order information stored in association with the matching customer's biometric authentication information (first biometric authentication information), and extracts the customer's biometric information. The authentication information (second biometric authentication information) is transmitted to the desk terminal 20 that has sent it (STEP 109).

Then, the store server 21 stores the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 and stores the customer's biometric authentication information (first 2 biometric authentication information) and the matching biometric authentication information (first biometric authentication information) is deleted, and the pre-order information received and stored from the mobile terminal 30 and the pre-order information received from the desktop terminal 20 are deleted. Both the customer's biometric authentication information (second biometric authentication information) and the customer's biometric authentication information (second biometric authentication information) are deleted. The deletion of the biometric authentication information (first biometric authentication information) and the pre-order information received from the portable terminal 30 and stored is not limited to this point of time. This can be done until the order information from 20 is received.

When the desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 receives the pre-order information sent from the shop server 21 (STEP 110), it receives The advance order information is displayed on the display unit 62 on the screen. When the customer confirms the pre-order information displayed on the screen and determines that the order can be placed according to the order content of the pre-order information, the customer presses the decision button displayed on the screen to confirm the order. The terminal 20 confirms the pre-order information as the final order information for the store.

Here, as in the case of the second embodiment, the customer operates the input unit 63 of the desktop terminal 20 to change the order details of the pre-order information displayed on the screen, or to partially delete items to be ordered. It is also possible to check the screen display of the changed pre-order information and press the decision button. Alternatively, if the desktop terminal 20 has the function of a self-ordering terminal, the customer operates the input unit 63 to add items to be ordered as order information and press the decision button. You can do it. After confirming the order information, the desktop terminal 20 transmits the confirmed order information to the shop server 21 (STEP 111).

When the store server 21 receives the confirmed order information from the desk terminal 20, it accepts the received order information and uniquely identifies the table on which the desk terminal 20 that sent the order information is installed. The order information is stored in correspondence with the specified table number, and the order information is transferred to the dedicated terminal of the department corresponding to the order content of the order information, such as the kitchen, among the dedicated terminals constituting the store system 25 in the store. It is transmitted to the terminal 54 to instruct cooking according to the order content of the order information (STEP 112).

On the other hand, in STEP 108 , the store server 21 adds the customer's biometric authentication information (first biometric authentication information) received from the mobile terminal 30 to the customer's biometric authentication information ( If there is no biometric authentication information (first biometric authentication information) that matches the second biometric authentication information (NO in STEP 108), the process proceeds to STEP 113. After that, the same operations as STEP19 to STEP21 shown in FIG. 9 as the second embodiment are performed.

That is, when shifting to STEP 113, first, the store server 21 receives biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20. ) does not exist in the customer's biometric authentication information (first biometric authentication information) from the mobile terminal 30, and there is no pre-order information about the customer. is sent to the desk terminal 20 that sent the customer's biometric authentication information (second biometric authentication information), and then the customer's biometric authentication information received from the desk terminal 20 and stored The information (second biometric authentication information) is deleted (STEP 113).

When the desk terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 receives the mismatch information sent from the shop server 21 (STEP 114), it receives The mismatch information (that is, the biometric authentication information that matches the customer's biometric authentication information (second biometric authentication information) transmitted from the own desktop terminal 20 does not exist in the store server 21, and the corresponding customer The discrepancy information indicating that there was no pre-order information for the item) is displayed on the display unit 62 (STEP 115). Therefore, if the desk terminal 20 has the function of a self-ordering terminal, the customer operates the desk terminal 20 to create new order information and transmit it to the store server 21, or , it is necessary to verbally notify the store clerk of the order information.

(Modification of the third embodiment)
It should be noted that the operations after STEP 109 in the store server 21 in the sequence chart shown in FIG. Such operation may be performed. In other words, the shop server 21 accepts the pre-order information transmitted from the mobile terminal 30 as order information at the time of STEP 109, and sends it to a dedicated terminal, such as a kitchen terminal, of the department corresponding to the order content of the received order information. 54 to instruct cooking according to the order content of the order information.

That is, in STEP 109, the store server 21 performs substantially the same operation as the operation in STEP 112 described above, and converts the pre-order information received from the portable terminal 30 into the customer's biometric authentication information (second biometric authentication information). The received order information of the table number on which the desk terminal 20 is installed is accepted (STEP 109A).

Then, the store server 21 sends the received order information (that is, the pre-order information received from the mobile terminal 30) to the tabletop terminal that has transmitted the customer's biometric authentication information (second biometric authentication information). 20 is stored in association with a table number that uniquely identifies the table, and the order information is sent to the dedicated terminal that constitutes the store system 25 in the store. It is transmitted to the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the information to instruct cooking according to the order content of the order information.

After that, the store server 21 performs the same operation as in STEP 109 described above, and transmits the received advance order information as order information together with the customer's biometric authentication information (second biometric information). authentication information) is transmitted to the desktop terminal 20 that has sent it to the own shop server 21 (STEP 109).

Then, the store server 21 stores the customer's biometric authentication information (first biometric authentication information) received from the mobile terminal 30 and stores the customer's biometric authentication information (first biometric authentication information) received from the desktop terminal 20 . The biometric authentication information (first biometric authentication information) that matches the biometric authentication information of 2) is deleted, and the pre-order information received and stored from the mobile terminal 30 and the pre-order information received from the desktop terminal 20 are deleted. Both the customer's biometric authentication information (second biometric authentication information) and the customer's biometric authentication information (second biometric authentication information) are deleted.

The desk terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to its own store server 21 indicates that it has accepted the pre-order information transmitted from the store server 21 as order information. received together with the information indicated (STEP 110). Then, the received pre-order information is displayed on the display unit 62 together with information indicating that it has been accepted as order information. The customer confirms that the pre-order information displayed on the screen has been accepted as order information.

Therefore, after the operation of STEP 110, STEP 111 (the operation of the desk terminal 20 that confirms the order information and transmits it to the store server 21) and STEP 112 (the operation of the store server 21 that receives the confirmed order information). It is not necessary to perform one STEP (step).

Also in the third embodiment, as in the case of the second embodiment, in order to prevent leakage of information to a third party, the customer's biometric authentication information stored in the store server 21 ( The first biometric authentication information) and the pre-order information are received from the mobile terminal 30 and stored. You can also delete it.

As described in detail above, the advance order receiving system 100B in the third embodiment has the following features.

That is, unlike the first and second embodiments, the advance order reception system 100B has a configuration in which the advance order reception server is not installed on the network 40, and the portable terminal 30 owned by the customer and the common order menu and a store system having at least a store server 21 for accepting orders from the customer and a desk terminal 20 installed on each table in the store, and a portable terminal 30 and The store server 21 in each store system 25 is configured to be communicable via a network. Then, the mobile terminal 30 receives the customer's order information as advance order information in advance before the customer arrives at the first candidate store that the customer initially intends to visit, and also receives the customer's biometric authentication information. The pre-order information and the first biometric authentication information obtained as the first biometric authentication information are transmitted via the network 40 to the store system 25 installed in the first candidate store. It has means for transmitting to the store server 21 .

In addition, the desktop terminal 20 of the store system 25 acquires the biometric authentication information of the customer as the second biometric authentication information when the customer who enters the store is seated at the table, It has means for transmitting to the server 21 and means for displaying on the screen the advance order information received from the store server 21 of its own store system 25 and notifying the store server 21 of the order information determined by the operation of one customer. there is

In addition, the store server 21 of the store system 25 exchanges the advance order information and the first biometric authentication information transmitted from the portable terminal 30 or from the store server 21 of the store system 25 installed in another store. Means for storing in correspondence, and when receiving the second biometric authentication information of the customer from the desktop terminal 20 of the shop system 25, searching the stored first biometric authentication information and receiving the When it is confirmed that the customer's first biometric authentication information that matches the second biometric authentication information exists, it is stored in association with the matching first biometric authentication information. the received pre-order information as the customer's pre-order information of the received second biometric authentication information, and the extracted pre-order information is transmitted to the desktop terminal 20 that sent the second biometric authentication information. After that, means for deleting the second biometric authentication information of the customer received from the desk terminal 20, the first biometric authentication information and the pre-order information stored about the customer, and the order from the desk terminal. and means for accepting the order information upon receipt of a notification determined as information.

(Description of effects of the third embodiment)
As described in detail above, in the third embodiment, the customer operates the portable terminal 30 owned by the customer, and before arriving at the target store, the store server 21 in the store: Since the order information for the store is transmitted in advance, there is no need for the customer to operate the portable terminal 30 owned by the customer after entering the store, as in the first and second embodiments. The customer can receive the store's products and services for the confirmed order information.

Furthermore, in the third embodiment, the customer's biometric authentication information (the first biometric authentication information and the second biometric authentication information) is temporarily stored in the shop server 21 together with the pre-order information. Since it is deleted after appropriate processing has been performed, as in the case of the second embodiment, there is a risk that the customer's personal information such as biometric authentication information will be stolen by a malicious third party. can be reduced.

(Fourth embodiment of the present invention)
Next, a fourth embodiment of the pre-order receiving system according to the present invention will be described in detail with reference to FIGS. 12 and 13. FIG. As in the case of the third embodiment, the fourth embodiment does not have a pre-order reception server, and therefore also has a customer database for registering customer's biometric authentication information. On the other hand, a mobile terminal owned by a customer can communicate with a store server that constitutes a store system in a store via a network such as the Internet. By transmitting the authentication information and the pre-order information, the store server temporarily stores the customer's biometric authentication information and the pre-order information.

However, in the fourth embodiment, unlike the case of the third embodiment, the customer decides which of the plurality of shops having the same order menu to go to finally. The customer's biometric authentication information (first biometric authentication information) for a store different from the store to be visited, if it has not been decided, or if the store that was originally intended to be visited is changed and pre-order information from a portable terminal, the customer can receive the store's product or service corresponding to the pre-order information without any problem.

Here, in the fourth embodiment, the store server of the first candidate store that the customer initially intended to visit receives the customer's biometric authentication information (first biometric authentication) from the customer's mobile terminal. information) and pre-order information, the received customer's biometric authentication information (first biometric authentication information) and pre-order information are sent to all other stores having the same order menu It shows the case of further transfer to each store server.

Also in the fourth embodiment, in order to facilitate understanding, the first candidate store and customer's biometric authentication information (first biometric authentication information) and pre-order information are further transferred to Similar to the first embodiment, a restaurant such as a restaurant will be described as another store that serves as a store, but it goes without saying that the present invention is not limited to such a restaurant.

(Configuration example of the fourth embodiment)
The specific system configuration of the fourth embodiment of the pre-order receiving system according to the present invention is exactly the same system configuration as that of the third embodiment shown in FIG. The internal configuration of the terminal is also the same as in FIGS. 7 and 8 shown as the second embodiment. In the following description, when the store system 25 and the store server 21 of stores having the same order menu are displayed separately for each store, the pre-order reception system shown in FIG. 10 is used as the third embodiment. As shown in the system 100B, the first store system 251 and the first store server 211, the second store system 252 and the second store server correspond to the first store, the second store, . 212, . . . , Nth store system 25N and Nth store server 21N.

In the fourth embodiment, in the pre-order receiving system 100B of FIG. 10, the first candidate store that the customer initially assumed (correctly or incorrectly) to visit is, for example, the first store system 251 is installed, and the first store server 211 of the first store system 251 receives the customer's biometric authentication information (first biometric authentication information) from the mobile terminal 30 via the network 40 and When the pre-order information is received, the received customer's biometric authentication information (first biometric authentication information) and the pre-order information are sent to other stores having the same order menu as the first candidate store. All the stores, for example, the second store, ..., the second store system 252 installed in each of the Nth stores, the second store servers 212, ..., the Nth store servers 21N of the Nth store systems 25N, It is configured so that it can be further transferred via the network 40 .

(Explanation of operation example of the fourth embodiment)
Next, an example of the operation of the advance order receiving system 100B illustrated in FIG. 10 as the fourth embodiment will be described with reference to the sequence chart of FIG. FIG. 12 is a sequence chart for explaining an example of the operation of the pre-order receiving system 100B illustrated in FIG. 10 as the fourth embodiment. When the store server 21 (for example, the first store server 211 in the first store) receives the customer's biometric authentication information (first biometric authentication information) and the pre-order information from the mobile terminal 30, The received customer's biometric authentication information (first biometric authentication information) and pre-order information are sent to the store servers 21 ( For example, it shows an example of the operation up to further transfer to each of the second store server 212 in the second store, . . . , the Nth store server 21N in the Nth store.

That is, FIG. 12 shows the customer's biometric authentication information (for example, the first store server 211 of the first store) received from the mobile terminal 30 by the store server 21 of the first candidate store that the customer is supposed to visit (for example, the first store server 211 of the first store). The first biometric authentication information) and the pre-order information are transferred to the store systems of all other stores having the same order menu (for example, the second store system 252 of the second store, . (N store system 25N)) (for example, the second store server 212 of the second store, . . . , the Nth store server 21N of the N store). An example of the operation as the fourth embodiment is shown.

In the sequence chart of FIG. 12, as in the case of the second embodiment, first, before going to the store, the customer needs to use the pre-order receiving system 100B on the portable terminal 30 owned by the customer. The application is launched, and the pre-order information for the first candidate store (for example, the first store) that the customer initially expects to visit is entered into the portable terminal 30, and the customer's biometric authentication information is entered. as the first biometric authentication information (STEP 201). It should be noted that the applications required for using the advance order reception system 100B can be downloaded and installed on the mobile terminal 30 in advance from a registration site or the like where various applications of the advance order reception system 100B are registered. is necessary. Here, the method of acquiring the customer's biometric authentication information is the same as in the case of the second embodiment.

Next, the mobile terminal 30 transmits the pre-order information and the customer's biometric authentication information (first biometric authentication information) via the network 40 to the store server 21 of the first candidate store (for example, the first It is transmitted to the store's first store server 211) (STEP 202).

The store server 21 of the first candidate store (for example, the first store server 211 of the first store) receives the advance order information and the customer's biometric authentication information (first biometric authentication information) from the portable terminal 30 owned by the customer. information) is received (STEP 203), the received pre-order information is stored in a format associated with the received biometric authentication information (first biometric authentication information) of the customer (STEP 204). After that, the shop server 21 of the first candidate shop (for example, the first shop server 211 of the first shop) receives the pre-order information and the customer's biometric authentication information received from the portable terminal 30, store server 21 (eg, second store server 212 of second store, . . . , Nth store server 21N ) respectively via the network 40 (STEP 205).

The shop servers 21 of all other shops having the same order menu as the first candidate shop (for example, the second shop server 212 of the second shop, . . . , the Nth shop server 21N of the Nth shop) Each of them is the pre-order information transmitted from the store server 21 of the first candidate store (for example, the first store server 211 of the first store) and the customer's biometric authentication information (first biometric authentication information). is received, the received pre-order information and the customer's biometric authentication information (first biometric authentication information) are stored in a corresponding format.

Next, by the operation of the sequence chart of FIG. 12, the pre-order information transmitted from the customer's portable terminal 30 and the customer's biometric authentication information (first biometric authentication information) are stored in the same order menu. The store server 21 of each store (for example, the first store server 211 of the first store, the second store server 212 of the second store, ..., the Nth store server 21N of the Nth store) is stored. The operation after this will be described with reference to the sequence chart of FIG.

FIG. 13 is a sequence chart for explaining an example of the operation following the sequence chart of FIG. 12 of the operation of the advance order receiving system 100B illustrated in FIG. 10 as the fourth embodiment, and has the same order menu. of all the stores that are open to the public, the store server 21 (for example, An example of exchange of information between the second shop server 212 in the second shop and the desktop terminal 20 in the shop (for example, in the second shop) is shown. Needless to say, even if the store where the customer enters is the first candidate store that was initially assumed, the same operation as in the sequence chart of FIG. 13 is performed.

In other words, the sequence chart of FIG. 13 shows that the pre-order information transmitted from the customer's portable terminal 30 and the customer's biometric authentication information (first biometric authentication information) are sent from all the customers having the same order menu. After the store server 21 of each store (for example, the first store server 211 of the first store, the second store server 212 of the second store, ..., the Nth store server 21N of the Nth store) is stored, At the store (for example, the second store) where the customer entered the store, based on the confirmation result of the customer's pre-order information, the finally confirmed order information is sent to the store server 21 (for example, the second store) in the store. 2 shows an example of a sequence relating to exchange of information until the second store server 212) of .

In the sequence chart of FIG. 13, the store server 21 of the store where the customer entered (for example, the second store server 212 of the second store) , . . , Nth store server 21N of the Nth store), the operation other than the operation of notifying that the corresponding customer has entered the store (for example, the second store) (STEP 211) performs exactly the same operation as the sequence chart shown in FIG. 11 as the third embodiment. That is, STEP206 to STEP210 of the sequence chart of FIG. 13 perform the same operations as STEP105 to STEP109 of the sequence chart of FIG. 11, and STEP212 to STEP217 of the sequence chart of FIG. - Perform the same operation as in STEP115.

In the sequence chart of FIG. 13, the customer sends the pre-order information and the customer's biometric authentication information (first biometric authentication information) to the store server 21 of the first candidate store (for example, the first store server of the first store). After transmitting to the store server 211), the desired target store is determined, the store (for example, the second store) is entered, and a table (table) in the store is seated. By operating the desktop terminal 20 installed in the customer, the biometric authentication information of the customer is acquired by the desktop terminal 20 as the second biometric authentication information (STEP 206). The desk terminal 20 attaches the acquired biometric authentication information (second biometric authentication information) of the customer to the table terminal 20 with an identification code (or table number) that uniquely identifies the table terminal 20. It is transmitted to the store server 21 (for example, the second store server 212 that configures the second store system 252 in the second store) that configures the store system 25 in the store (STEP 207).

When the shop server 21 (for example, the second shop server 212) receives the customer's biometric authentication information (second biometric authentication information) from the desktop terminal 20 (STEP 208), the received customer biometric authentication information (second biometric authentication information) is stored in association with the identification code (or desk (table) number) of the desktop terminal 20 indicating the sender. After that, the shop server 21 (for example, the second shop server 212) receives the information directly from the portable terminal 30 or the shop server 21 of the first candidate shop (for example, the first shop server 211 of the first shop of the first candidate). via the customer's biometric authentication information (first biometric authentication information) received and stored together with the pre-order information, and the customer's biometric authentication information (first biometric authentication information) received from the desk terminal 20 is retrieved. 2 biometric authentication information) is stored (STEP 209).

Of the customer's biometric authentication information (first biometric authentication information) received directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) , If there is biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 (YES in STEP 209), Move to STEP210.

When shifting to STEP 210, first, the shop server 21 (for example, the second shop server 212) retrieves the pre-order information stored in association with the matching customer's biometric authentication information (first biometric authentication information). Then, the customer's biometric authentication information (second biometric authentication information) is sent to the desktop terminal 20 that has sent the biometric authentication information (STEP 210).

The store server 21 (for example, the second store server 212) receives and stores the data directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store). Among the customer's biometric authentication information (first biometric authentication information) received from the desktop terminal 20, biometric authentication information (first biometric authentication information) is deleted, and the pre-order information received and stored directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are also deleted. In addition, biometric authentication information (first biometric authentication information) received and stored directly from the mobile terminal 30 or via the shop server 21 of another shop (for example, the first shop server 211 of the first shop) ) and the deletion of the pre-order information are not limited to this point of time, but may be performed before the store server 21 receives the order information from the desktop terminal 20 at the latest.

After that, the store server 21 (for example, the second store server 212) has the same order menu as the store (for example, the second store) as an operation unique to the fourth embodiment, which is different from the third embodiment. To each of the store servers 21 of all other stores (for example, the first store server 211 of the first store, the third store server 213 of the third store, ..., the Nth store server 21N of the Nth store), Matches the customer's biometric authentication information (first biometric authentication information) transmitted directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) Information indicating that a customer having biometric authentication information has entered the store, and store servers 21 of each of the other stores (for example, the first store server 211 of the first store, the third store server 213 of the third store, etc.) , . (STEP 211).

Matches the customer's biometric authentication information (first biometric authentication information) transmitted directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) The store server 21 of each of the other stores where the customer who has the biometric authentication information has not entered (for example, the first store server 211 of the first store, the third store server 213 of the third store, ..., the N store When receiving a notification from the store server 21 (for example, the second store server 212 of the second store) of the store where the customer has entered, the Nth store server 21N) responds to the notification by Delete the pre-order information and biometric authentication information (first biometric authentication information) related to .

Same as the customer's biometric authentication information (first biometric authentication information) received directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) In the shop (for example, the second shop) where the customer who has the biometric authentication information (second biometric authentication information) has entered, after the shop server 21 (for example, the second shop server 212) finishes the operation of STEP 211, The desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the store server 21 (for example, the second store server 212) sends the information to the store server 21 (for example, the second store server 212). ) is received (STEP 212 ), the received advance order information is displayed on the display unit 62 . When the customer confirms the pre-order information displayed on the screen and determines that the order can be placed according to the order content of the pre-order information, the customer presses the decision button displayed on the screen to confirm the order. The terminal 20 confirms the pre-order information as the final order information for the store.

Here, as in the case of the second and third embodiments, the customer operates the input unit 63 of the desktop terminal 20 to change the order details of the pre-order information displayed on the screen, or select items to be ordered. It is possible to delete some of them, and it is also possible to check the screen display of the changed pre-order information and press the decision button. Alternatively, if the desktop terminal 20 has the function of a self-ordering terminal, the customer operates the input unit 63 to add items to be ordered as order information and press the decision button. You can do it. After confirming the order information, the desktop terminal 20 transmits the confirmed order information to the store server 21 (for example, the second store server 212) (STEP 213).

When the shop server 21 (for example, the second shop server 212) receives the confirmed order information from the desk terminal 20, it accepts the received order information and sends the order information to the desk terminal 20 that has sent the order information. Stores the order information in association with the table number that uniquely identifies the table, and stores the order information in the dedicated terminal that constitutes the store system (for example, the second store system 252) in the store, It is transmitted to the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the order information, and instructs cooking according to the order content of the order information (STEP 214).

On the other hand, in STEP 209 , the shop server 21 (for example, the second shop server 212 ) receives from the desktop terminal 20 the customer's biometric authentication information (first biometric authentication information) received from the mobile terminal 30 . If there is no biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) (NO in STEP 209), proceed to STEP 215 do. After that, the same operations as STEP19 to STEP21 shown in FIG. 9 as the second embodiment are performed.

That is, when shifting to STEP 215, first, the shop server 21 (for example, the second shop server 212) receives biometric authentication information (second biometric authentication information) of the customer received from the desk terminal 20, (first biometric authentication information) does not exist in the customer's biometric authentication information (first biometric authentication information) from the mobile terminal 30, and there is no pre-order information about the corresponding customer. to the tabletop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to its own store server 21 (for example, the second store server 212). After the transmission, the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 and stored is deleted (STEP 215).

The desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 (for example, the second shop server 212) receives a message from the shop server 21 (for example, the second shop server 212) When the transmitted mismatch information is received (STEP 216), the received mismatch information (that is, the customer's biometric authentication information (second biometric authentication information) transmitted from the own desk terminal 20. For biometric authentication that matches The information does not exist in the store server 21 of its own store (for example, the second store server 212 of the second store), and the discrepancy information indicating that the pre-order information regarding the corresponding customer did not exist is displayed on the display unit. 62 is displayed on the screen (STEP 217). Therefore, if the desk terminal 20 has the function of a self-ordering terminal, the customer operates the desk terminal 20 to create new order information and transmit it to the store server 21, or , it is necessary to verbally notify the store clerk of the order information.

(Modified example of the fourth embodiment)
Note that the operations after STEP 210 in the store server 21 (for example, the second store server 212 where the corresponding customer entered the store) in the sequence chart shown in FIG. 13 are the same as the operations after STEP 13 in the second embodiment. In addition, the operation is not limited to the one described above, and for example, the following operation may be performed. That is, the shop server 21 (for example, the second shop server 212), at the time of STEP 210, transmits directly from the mobile terminal 30 or via the shop server 21 of another shop (for example, the first shop server 211 of the first shop). The received pre-order information is received as it is as order information, transmitted to a dedicated terminal, such as a kitchen terminal 54, of a department corresponding to the order content of the received order information, and cooking according to the order content of the order information is performed. It is also possible to instruct

That is, in STEP 210, the shop server 21 (for example, the second shop server 212) performs substantially the same operation as the above-described STEP 214, directly from the mobile terminal 30 or the shop server 21 of another shop (for example, the first shop) The pre-order information received via the first store server 211) is the number of the table on which the desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) is installed. It is accepted as order information (STEP 210A).

Then, the shop server 21 (for example, the second shop server 212) receives the received order information (that is, the pre-order information received from the mobile terminal 30), and the customer's biometric authentication information (second biometric authentication information). The table on which the desk terminal 20 of the transmission source is installed is stored in association with the table number that uniquely identifies the table, and the order information is stored in the store system 25 (for example, Of the dedicated terminals constituting the second store system 252) in the second store, it is transmitted to the dedicated terminal of the department corresponding to the order content of the order information, such as the kitchen terminal 54, and the order information is responded to. Instruct to cook.

After that, the store server 21 (for example, the second store server 212) performs the same operation as in STEP 210 described above, and receives the received pre-order information as order information together with information indicating that the customer's biometrics have been received. The authentication information (second biometric authentication information) is transmitted to the desktop terminal 20 that has sent it to the store server 21 of the own store (for example, the second store server 212 of the second store) (STEP 210).

The store server 21 (for example, the second store server 212) receives and stores the data directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store). Among the customer's biometric authentication information (first biometric authentication information) received from the desktop terminal 20, biometric authentication information (first biometric authentication information) is deleted, and the pre-order information received and stored directly from the mobile terminal 30 or via the store server 21 of another store (for example, the first store server 211 of the first store) and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are also deleted.

The store server 21 (for example, the second store server 212) has the same order menu as the store (for example, the second store) as an operation unique to the fourth embodiment, which is different from the third embodiment. to the store servers 21 (for example, the first store server 211, the third store server 213, . For example, a customer who has biometric authentication information that matches the customer's biometric authentication information (first biometric authentication information) transmitted via the first store server 211) of the first store enters the store. and pre-order information and biometric information about the customer stored in the store servers 21 of the other stores (for example, the first store server 211, the third store server 213, . . . , the Nth store server 21N). Information instructing deletion of the authentication information (first biometric authentication information) is notified (STEP 211).

The desktop terminal 20 as the transmission source that has transmitted the customer's biometric authentication information (second biometric authentication information) to the store server 21 of its own store (for example, the second store server 212 in the second store) is the store server 21 (STEP 212). Then, the received pre-order information is displayed on the display unit 62 together with information indicating that it has been accepted as order information, and presented to the customer. The customer confirms that the pre-order information displayed on the screen has been accepted as order information.

Therefore, after the operation of STEP 212, STEP 213 (the operation of the desk terminal 20 that confirms the order information and transmits it to the store server 21) and STEP 214 (the operation of the store server 21 that accepts the confirmed order information). It is not necessary to perform one STEP (step).

Also in the fourth embodiment, as in the case of the second embodiment, in order to prevent leakage of information to a third party, the customer's biometric authentication information stored in the shop server 21 ( The first biometric authentication information) and the pre-order information are received from the mobile terminal 30 and stored. You can delete it.

In the sequence chart shown in FIG. 12, the store server 21 of the store that transmits in advance the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the customer's portable terminal 30 was one of the store servers 21 of the first candidate store that initially intended to visit the customer, but the store servers 21 of all stores having the same order menu (not only the first store server 211, (2nd store server 212, third store server 213, . and may be transmitted. When performing such a transmission operation, in the store servers 21 (first store server 211, second store server 212, third store server 213, . . . , Nth store server 21N) of all stores having the same order menu , the operations of STEP 203 and STEP 204 of FIG. 12 are performed, so the operation of STEP 205 of FIG. 12 becomes unnecessary.

As described in detail above, the pre-order receiving system 100B in the fourth embodiment has the same features as in the third embodiment. , has the following characteristics.

That is, the store server 21 of the store system 25 installed in the first candidate store (for example, the first store server 211 of the first store system 251) receives the advance order information received from the portable terminal 30 and the first biometric information. authentication information, via the network 40, the store server 21 (for example, the second store) of the store system 25 installed in all other stores having the same order menu as the first candidate store. It has means for transmitting to the second store server 212 of the system 252, the third store server 213 of the third store system 253, ..., the Nth store server 21N of the Nth store system 25N).

Furthermore, the store server 21 of the store system 25 installed in each store (for example, the first store server 211 of the first store system 251, the second store server 212 of the second store system 252, the third store system 253 Each of the third store server 213, . When it is confirmed that the information matches the second biometric authentication information received from the desktop terminal 20 of the own store system 25, or the stored first biometric authentication information is searched and automatically When it is confirmed that the customer's first biometric authentication information that matches the second biometric authentication information received from the desk terminal 20 of the store system 25 exists, the same order menu as that of the own store is displayed. Each of the store servers 21 of the store systems 25 installed in all the other stores that owns the store receives information regarding the customer directly from the mobile terminal 30 or via the store servers 21 of the other store systems 25. The method further comprises means for transmitting a notification instructing deletion of the pre-order information and the first biometric information.

(Description of effects of the fourth embodiment)
As described in detail above, in the fourth embodiment, before a customer arrives at any store that has order items set in advance order information as an order menu, the same Since pre-order information and the like are stored in each of the store servers 21 in the stores that have order menus, as in the case of the first to third embodiments, after the customer enters one of the stores, the There is absolutely no need to operate the portable terminal 30, and the customer can receive the store's products and services corresponding to the confirmed order information.

Furthermore, also in the fourth embodiment, the customer's biometric authentication information (first biometric authentication information and second biometric authentication information) is temporarily stored in the store server 21 together with the pre-order information. Since it is deleted after it has been processed and appropriate processing has been performed, as in the case of the second and third embodiments, personal information such as the customer's biometric authentication information cannot be stolen by a malicious third party. You can reduce the risk of slipping.

In addition, in the fourth embodiment, the customer carries the portable terminal 30 only to the store server 21 of the first candidate store (for example, the first store server 211 of the first store) to which the customer initially intends to go. When transmitting the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the terminal 30, even if the store to go to is wrong, or the first candidate is Even when a customer goes to a different store consciously, the order information can be confirmed by using the pre-order information transmitted from the mobile terminal 30 at the store visited, and the store the customer actually entered. store server 21 can receive confirmed order information.

(Fifth embodiment of the present invention)
Next, a fifth embodiment of the pre-order receiving system according to the present invention will be described in detail with reference to FIGS. 14, 15A and 15B. In the fifth embodiment, as in the case of the third and fourth embodiments, there is no pre-order reception server. It does not have a customer database, and on the other hand, the mobile terminal owned by the customer can communicate with the store server that constitutes the store system at the store via a network such as the Internet. By transmitting the customer's biometric authentication information and pre-order information to the store server, the store server temporarily stores the customer's biometric authentication information and pre-order information.

However, in the fifth embodiment, as in the case of the fourth embodiment, the customer decides which of the plurality of shops having the same order menu to go to finally. The customer's biometric authentication information (first biometric authentication information) for a store different from the store to be visited, if it has not been decided, or if the store that was originally intended to be visited is changed and pre-order information from a portable terminal, the customer can receive the store's product or service corresponding to the pre-order information without any problem.

However, in the fifth embodiment, unlike the case of the fourth embodiment, the store server of the first candidate store (for example, the first store server of the first store) to which the customer originally intended to visit ) receives the customer's biometric authentication information (first biometric authentication information) and the pre-order information from the customer's mobile terminal, the received customer biometric authentication information (first biometric authentication information) and pre-order information to the store servers of all other stores having the same order menu.

That is, in the fifth embodiment, at a store (for example, the second store) where the customer actually entered, the store server in the store (for example, the second store server in the second store) If the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) is not stored in advance, If it is detected that the pre-order information associated with the biometric authentication information) did not exist, the store servers of all other stores having the same order menu (for example, the first Store server, third store server, ..., Nth store server), biometric authentication information (first biometric authentication information) exists.

In the fifth embodiment as well, for ease of understanding, all the other shops that are the shops that the customer actually entered and the shop that is the point of contact for inquiries from the shop are defined as in the first embodiment. Similar to , the case of a restaurant such as a restaurant will be described, but it goes without saying that the present invention is not limited to such a restaurant.

(Configuration example of the fifth embodiment)
The specific system configuration of the fourth embodiment of the pre-order receiving system according to the present invention is exactly the same system configuration as in FIG. 10 shown as the third embodiment, as in the fourth embodiment. Also, the internal configuration of each store system and the internal configuration of the desktop terminal are the same as those shown in FIGS. 7 and 8 shown as the second embodiment. In the following description, when the store system 25 and the store server 21 of stores having the same order menu are displayed separately for each store, as shown in FIG. 10 as the third embodiment, , the first store system 251 and the first store server 211, the second store system 252 and the second store server 212, . The store system 25N and the N-th store server 21N will be displayed.

In the fifth embodiment, in the pre-order receiving system 100B of FIG. 10, the first candidate shop that the customer initially assumed (correctly or incorrectly) to visit is, for example, the first shop system 251 is installed, and the first store server 211 of the first store system 251 receives the customer's biometric authentication information (first biometric authentication information) from the mobile terminal 30 via the network 40 and You have received pre-order information and

On the other hand, if the store that the customer actually entered is, for example, the second store installed with the second store system 252, the second store server 212 of the second store The server 212 does not previously store biometric authentication information (first biometric authentication information) that matches the biometric authentication information (second biometric authentication information) of the customer who entered the store. Since it is detected that there was no pre-order information associated with the customer's biometric authentication information (first biometric authentication information), all other stores having the same order menu (first shop server 211 of the first shop, third shop server 213 of the third shop, ..., Nth shop server 21N of the Nth shop) through the network 40, the customer who entered There is biometric authentication information (first biometric authentication information) that matches the biometric authentication information (second biometric authentication information), and the biometric authentication information (first biometric authentication information) corresponds to Inquires whether or not the attached pre-order information exists.

Among all the other stores having the same order menu, the customer's biometric authentication information (second biometric authentication information ), and the pre-order information associated with the biometric authentication information (first biometric authentication information) exists. The shop server 21 (for example, the first shop server 211 of the first shop) sends the inquiry to the shop server 21 (for example, the second shop server 212 of the second shop) of the shop that made the inquiry about the customer's pre-order information. Customer pre-order information is transmitted over network 40 . After that, the store server 21 (for example, the first store server 211 of the first store) that has transmitted the customer's pre-order information stores the customer's biometric authentication information (first biometric authentication information) and Delete pre-order information.

Therefore, the shop server 21 of the shop where the customer actually entered (for example, the second shop server 212 of the second shop) receives the inquiry from the shop server 21 of the shop (for example, the first shop server 211 of the first shop), Pre-order information of a customer who entered the store can be obtained, and based on the obtained pre-order information, the order information of the customer can be confirmed and the order information can be accepted.

(Explanation of operation example of the fifth embodiment)
Next, an example of the operation of the pre-order receiving system 100B illustrated in FIG. 10 as the fifth embodiment will be described with reference to the sequence chart of FIG. FIG. 14 is a sequence chart for explaining an example of the operation of the pre-order receiving system 100B illustrated in FIG. 10 as the fifth embodiment. The store server 21 (for example, the first store server 211 in the first store) in the inside receives the customer's biometric authentication information (first biometric authentication information) and the pre-order information from the mobile terminal 30, and receives 10 shows an example of the operation up to storing the customer's biometric authentication information (first biometric authentication information) and the pre-order information.

In other words, FIG. 14 shows the customer's biometric authentication information received from the portable terminal 30 by the shop server 21 (for example, the first shop server 211 of the first shop) of the first candidate shop that the customer initially intends to visit. It shows an example of the operation of the pre-order receiving system 100B according to the fifth embodiment until the (first biometric authentication information) and the pre-order information are stored in the shop server 21. FIG.

In the sequence chart of FIG. 14, as in the case of the second embodiment, first, before going to the store, the customer needs to use the pre-order receiving system 100B on the portable terminal 30 owned by the customer. The application is launched, and the pre-order information for the first candidate store (for example, the first store) that the customer initially expects to visit is entered into the mobile terminal 30, and the customer's biometric authentication information is entered. is obtained as the first biometric authentication information and stored (STEP 301). It should be noted that the applications required for using the advance order reception system 100B can be downloaded and installed on the mobile terminal 30 in advance from a registration site or the like where various applications of the advance order reception system 100B are registered. is necessary. Here, the method of acquiring the customer's biometric authentication information is the same as in the case of the second embodiment.

Next, the mobile terminal 30 transmits the pre-order information and the customer's biometric authentication information (first biometric authentication information) via the network 40 to the store server 21 of the first candidate store (for example, the first It is transmitted to the store's first store server 211) (STEP 302).

The store server 21 of the first candidate store (for example, the first store server 211 of the first store) receives the advance order information and the customer's biometric authentication information (first biometric authentication information) from the portable terminal 30 owned by the customer. information) is received (STEP 303), the received pre-order information is stored in a format associated with the received biometric authentication information (first biometric authentication information) of the customer (STEP 304).

14, the pre-order information transmitted from the customer's portable terminal 30 and the customer's biometric authentication information (first biometric authentication information) are transferred to the first candidate shop. The operation after the store server 21 (for example, the first store server 211 of the first store) enters the stored state will be described with reference to the sequence charts of FIGS. 15A and 15B. 15A and 15B are sequence charts for explaining an example of the operation following the sequence chart of FIG. 14 of the operation of the pre-order receiving system 100B illustrated in FIG. 10 as the fifth embodiment. An example of exchange of information between the store server 21 (for example, the second store server 212 of the second store) and the desktop terminal 20 at the store entered is shown. This sequence chart is divided into the first half and the second half, which are shown in FIGS. 15A and 15B, respectively. The circled C at the bottom of FIG. 15A is connected to the circled C at the top of FIG. 15B. That is, the lower end of FIG. 15A is connected to the upper end of FIG. 15B, and one sequence chart is represented by two drawings, FIGS. 15A and 15B. 15A and 15B are regarded as one figure, and both figures are collectively referred to as FIG. 15 below.

Here, in the sequence chart of FIG. 15, unlike the sequence chart of FIG. 11 as an operation example of the third embodiment and the sequence chart of FIG. 13 as the fourth embodiment, the customer actually In the store that entered the store (for example, the second store), the store server 21 of the store (for example, the second store server 212 of the second store) receives the biometric authentication information of the customer who entered the store (second biometric authentication information ) has not been received in advance from the customer's mobile terminal 30, the store server 21 of the store (for example, the second store's first 2 store server 212) stores the store servers 21 of all other stores having the same order menu as the store (for example, the first store server 211 of the first store, the third store server 213 of the third store, . (N store server 21N) of the N stores, the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) is associated with It shows the case of inquiring about the presence or absence of pre-order information.

Then, as a result of the inquiry, the store server of another store in which biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) exists 21, by acquiring the pre-order information associated with the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information), FIG. 15 shows an example of a sequence of information exchange from the time the order information is determined based on the acquired pre-order information of the customer until the shop server 21 receives the determined order information.

In other words, the sequence chart of FIG. 15 shows the biometric authentication information (first biometric authentication information) that matches the biometric authentication information (second biometric authentication information) of the customer who entered the store (for example, the second store). ) was not previously received from the customer's portable terminal 30, store servers 21 (eg, first The first shop server 211 of the shop, the third shop server 213 of the third shop, . The operations other than the operation (STEP 313 to STEP 318) up to the reception of the data as the data are exactly the same as those in the sequence chart shown in FIG. 11 as the third embodiment. That is, STEP305 to STEP312 of the sequence chart of FIG. 15 perform the same operations as STEP105 to STEP112 of the sequence chart of FIG. 11, and STEP319 to STEP321 of the sequence chart of FIG. - Perform the same operation as in STEP115.

In the sequence chart of FIG. 15, the customer sends the pre-order information and the customer's biometric authentication information (first biometric authentication information) to the store server 21 of the first candidate store (for example, the first store server of the first store). After transmitting to the store server 211), the desired target store is determined, the store (for example, the second store) is entered, and a table (table) in the store is seated. By operating the desktop terminal 20 installed in the customer, the biometric authentication information of the customer is acquired by the desktop terminal 20 as the second biometric authentication information (STEP 305). The desk terminal 20 attaches the acquired biometric authentication information (second biometric authentication information) of the customer to the identification code (or table number) that uniquely identifies the desk terminal 20, It is transmitted to the store server 21 (for example, the second store server 212 that configures the second store system 252 in the second store) that configures the store system 25 in the store (STEP 306).

When the shop server 21 (for example, the second shop server 212) receives the customer's biometric authentication information (second biometric authentication information) from the desktop terminal 20 (STEP 307), the received customer biometric authentication information (second biometric authentication information) is stored in association with the identification code (or desk (table) number) of the desktop terminal 20 indicating the sender. Furthermore, the shop server 21 (for example, the second shop server 212) retrieves the customer's biometric authentication information (first biometric authentication information) received from the mobile terminal 30 and stored along with the pre-order information, It is checked whether or not the biometric information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 is stored (STEP 308). .

The customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 If there is biometric authentication information (first biometric authentication information) (YES in STEP 309), the customer's pre-order information and biometric authentication information (first biometric authentication information) ) from the mobile terminal 30 in advance (for example, the second store), the customer's mobile phone is used as the first candidate store that the customer is going to visit. Since this is the case where the user enters a store (for example, the first store) that has previously received the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the terminal 30, the process proceeds to STEP 309. do.

When shifting to STEP 309, the store server 21 (for example, the first store server 211 of the first store) stores pre-order information in association with the matching customer's biometric authentication information (first biometric authentication information). and transmits the customer's biometric authentication information (second biometric authentication information) to the desktop terminal 20 that has sent the biometric authentication information (second biometric authentication information) to the store server 21 (eg, the first store server 211) (STEP 309).

Then, the store server 21 (for example, the first store server 211) receives from the desktop terminal 20, among the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 and stored, The biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) is deleted, and the pre-order information received from the mobile terminal 30 and stored is deleted. and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are also deleted. The deletion of the biometric authentication information (first biometric authentication information) and the pre-order information received from the portable terminal 30 and stored is not limited to this point of time. This can be done until the order information from 20 is received.

The desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to its own store server 21 (for example, the first store server 211) is the store server 21 (for example, the first store server 211 ) is received (STEP 310 ), the received advance order information is displayed on the display unit 62 . When the customer confirms the pre-order information displayed on the screen and determines that the order can be placed according to the order content of the pre-order information, the customer presses the decision button displayed on the screen to confirm the order. The terminal 20 confirms the pre-order information as the final order information for the store.

Here, also in the fifth embodiment, as in the second to fourth embodiments, the customer operates the input unit 63 of the desktop terminal 20 to display the order details of the advance order information displayed on the screen. or delete some of the items to be ordered, and it is also possible to check the screen display of the changed pre-order information and press the decision button. Alternatively, if the desktop terminal 20 has the function of a self-ordering terminal, the customer operates the input unit 63 to add items to be ordered as the order information and press the decision button. You can do it. After confirming the order information, the desktop terminal 20 transmits the confirmed order information to the shop server 21 (for example, the first shop server 211) (STEP 311).

When the shop server 21 (for example, the first shop server 211) receives the confirmed order information from the desk terminal 20, it accepts the received order information and sends the order information to the desk terminal 20 that has sent the order information. Stores the order information in association with the table number that uniquely identifies the table, and stores the order information in the dedicated terminal that constitutes the store system (for example, the first store system 251) in the store, It is transmitted to the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the order information, and instructs cooking according to the order content of the order information (STEP 312).

On the other hand, in STEP 308, the customer's biometric authentication information (first biometric authentication information for biometric authentication (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 was not present in the information for biometric authentication (first biometric authentication information) In that case (NO in STEP 308), the store (for example, the second store) is not the first candidate store (for example, the first store) that the customer initially intended to visit, as described above. , the store (for example, the second store) has not received advance order information from the mobile terminal 30 in advance, so the operation proceeds to STEP 313 .

When shifting to STEP 313, the shop server 21 of the shop where the customer entered (for example, the second shop server 212 of the second shop) sends the shop servers 21 (for example, 1st store server 211 of the 1st store, 3rd store server 213 of the 3rd store, . . . , Nth store server 21N of the Nth store. (STEP 313 ).

Of the shop servers 21 of other shops to which inquiries are made from the shop server 21 of the shop where the customer has entered (for example, the second shop server 212 of the second shop), the shop server 21 of the other shop of the first candidate (For example, the first store server 211 of the first store), in the operation of the sequence chart of FIG. Since the order information and the order information are received and stored, the customer's biometric authentication information (second biometric authentication information) and information for biometric authentication (first information for biometric authentication) is stored. Therefore, the shop server 21 of the first candidate shop (for example, the first shop server 211 of the first shop) responds to an inquiry from the shop server 21 of the shop (for example, the second shop server 212 of the second shop), The pre-order information corresponding to the customer's biometric authentication information (first biometric authentication information) that matches the biometric authentication information (second biometric authentication information) is taken out, and the store server 21 of the store from which the inquiry originates (For example, the second shop server 212 of the second shop).

After that, the shop server 21 of the first candidate shop (for example, the first shop server 211 of the first shop) receives the inquiry from the shop server 21 of the shop (for example, the second shop server 212 of the second shop). Along with the customer's biometric authentication information (second biometric authentication information), the stored biometric authentication information (first biometric authentication information) and pre-order information of the customer are deleted. Among the shop servers 21 of other shops to which inquiries are made from the shop server 21 of the shop where the customer entered (for example, the second shop server 212 of the second shop), the first candidate shop (for example, the first store) (the third store server of the third store, . 212) does not store the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information) that has been sent. Therefore, the shop server 21 of the inquiry source (for example, the second shop server 212 of the second shop) responds that the inquiry does not exist, and the shop server 21 of the inquiry source (for example, the second shop of the second shop) The server 212) performs an operation of deleting the customer's biometric authentication information (second biometric authentication information) transmitted by the server 212).

The store server 21 of the store where the customer entered (for example, the second store server 212 of the second store) is the store server 21 of the first candidate store among the store servers 21 of all the other stores to which the inquiry When the customer's biometric authentication information (first biometric authentication information) and pre-order information are received from (for example, the first store server 211 of the first store) (YES in STEP 314 ), the process proceeds to STEP 315 .

When shifting to STEP 315, the shop server 21 of the shop where the customer entered (for example, the second shop server 212 of the second shop) changes to the shop server 21 of the first candidate shop (for example, the first shop) which is another shop. (STEP 315).

Then, the store server 21 of the store where the customer has entered (for example, the second store server 212 of the second store) is the store server 21 of the first candidate store that is another store (eg, the first candidate store of the first store). Both the pre-order information received from the shop server 211) and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are deleted. The deletion of the advance order information received from the shop server 21 of the first candidate shop, which is another shop (for example, the first shop server 211 of the first shop), is not limited to this point of time. This may be performed until the server 21 receives the order information from the desktop terminal 20 .

The desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the store server 21 (for example, the second store server 212) sends the information to the store server 21 (for example, the second store server 212). ) is received (STEP 316 ), the received advance order information is displayed on the display unit 62 . When the customer confirms the pre-order information displayed on the screen and determines that the order can be placed according to the order content of the pre-order information, the customer presses the decision button displayed on the screen to confirm the order. The terminal 20 confirms the pre-order information as the final order information for the store.

Here, the customer can operate the input unit 63 of the desktop terminal 20 to change the order details of the pre-order information displayed on the screen, or to partially delete the items to be ordered. The confirmation button may be pressed after confirming the screen display of the pre-order information. Alternatively, if the desktop terminal 20 has the function of a self-ordering terminal, the customer operates the input unit 63 to add items to be ordered as the order information and press the decision button. You can do it. After confirming the order information, the desk terminal 20 transmits the confirmed order information to the shop server 21 (for example, the second shop server 212) (STEP 317).

When the shop server 21 (for example, the second shop server 212) receives the confirmed order information from the desk terminal 20, it accepts the received order information and sends the order information to the desk terminal 20 that has sent the order information. Stores the order information in association with the table number that uniquely identifies the table, and stores the order information in the dedicated terminal that constitutes the store system (for example, the second store system 252) in the store, It is transmitted to the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the order information, and instructs cooking according to the order content of the order information (STEP 318).

On the other hand, in STEP 314, the store server 21 of the store where the customer has entered (for example, the second store server 212 of the second store) stores the store servers 21 of all other stores (eg, the first store server 211 of the first store). (NO in STEP314), the process proceeds to STEP319. Thereafter, the same operations as STEP19 to STEP21 shown in FIG. 9 as the second embodiment are performed.

That is, when the process proceeds to STEP 319, first, the store server 21 (for example, the second store server 212) receives biometric authentication information (second biometric authentication information) of the customer received from the desktop terminal 20, and the biometric authentication information The (first biometric authentication information) does not exist in the shop server 21 of the own shop (for example, the second shop server 212 of the second shop) and also exists in the shop servers 21 of all other shops Therefore, the desk of the sender who sent the customer's biometric authentication information (second biometric authentication information) indicates that there was no pre-order information about the customer. After transmitting to the terminal 20, the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 and stored is deleted (STEP 319).

The desktop terminal 20 that has transmitted the customer's biometric authentication information (second biometric authentication information) to the shop server 21 (for example, the second shop server 212) receives a message from the shop server 21 (for example, the second shop server 212) When the transmitted mismatch information is received (STEP 320), the received mismatch information is displayed on the display unit 62 (STEP 321). Therefore, if the desk terminal 20 has the function of a self-ordering terminal, the customer operates the desk terminal 20 to create new order information and transmit it to the store server 21, or , it is necessary to verbally notify the store clerk of the order information.

(Modified example of the fifth embodiment)
Note that the operations from STEP 309 to STEP 312 in the store server 21 in the sequence chart shown in FIG. For example, the following operations may be performed. That is, at the time of STEP 309, the store server 21 accepts the advance order information transmitted from the mobile terminal 30 as it is as order information, and sends it to a dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the received order information. to instruct to cook according to the order content of the order information.

That is, in STEP 309, the store server 21 (for example, the first store server 211) performs substantially the same operation as the operation in STEP 312 described above, and converts the pre-order information received from the portable terminal 30 into the customer's biometric authentication information (first 2) is accepted as order information for the table number on which the desktop terminal 20 is installed (STEP 309A).

Then, the shop server 21 (for example, the first shop server 211) receives the received order information (that is, the pre-order information received from the mobile terminal 30), and the customer's biometric authentication information (second biometric authentication information). The table on which the desk terminal 20 of the transmission source is installed is stored in association with the table number that uniquely identifies the table, and the order information is stored in the store system 25 (for example, Of the dedicated terminals constituting the first store system 251) in the first store, it is transmitted to the dedicated terminal of the department corresponding to the order content of the order information, such as the kitchen terminal 54, and the order information is responded to. Instruct to cook.

After that, the shop server 21 (for example, the first shop server 211) performs the same operation as in STEP 309 described above, and receives the received pre-order information together with information indicating that it has been accepted as order information. The information (second biometric authentication information) is transmitted to the desk terminal 20 that has transmitted the information (the second biometric authentication information) to the store server 21 (for example, the first store server 211) (STEP 309).

Then, the store server 21 (for example, the first store server 211) receives from the desktop terminal 20, among the customer's biometric authentication information (first biometric authentication information) received from the portable terminal 30 and stored, Along with deleting the biometric authentication information (first biometric authentication information) that matches the customer's biometric authentication information (second biometric authentication information), other pre-stored biometric authentication information received from the mobile terminal 30 Both the order information and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are also deleted.

The desktop terminal 20 as the transmission source that has transmitted the customer's biometric authentication information (second biometric authentication information) to the store server 21 of its own store (for example, the first store server 211 of the first store) receives a message from the store server 21 When the transmitted pre-order information is received together with information indicating that it has been accepted as order information (STEP 310 ), an affirmative response to the effect that it has been understood is returned to the store server 21 . Then, the received pre-order information is displayed on the display unit 62 together with information indicating that it has been accepted as order information, and presented to the customer. The customer receives the pre-order information displayed on the screen as order information, and prepares food according to the order content of the order information on the dedicated terminal, such as the kitchen terminal 54, of the department corresponding to the order content of the order information. has already been specified.

Therefore, after the operation of STEP 310, STEP 311 (the operation of the desk terminal 20 that confirms the order information and transmits it to its own store server 21) and STEP 312 (the operation of the store server 21 that receives the confirmed order information). There is no need to perform two STEPs.

The operations from STEP 315 to STEP 318 in the store server 21 in the sequence chart shown in FIG. It goes without saying that you can. However, in the modified example of the operation from STEP315 to STEP318, the store server 21 of the first candidate store (for example, the first This is a modified example of the operation in the case of the shop server 21 of another shop (for example, the second shop server 212 of the second shop) different from the first shop server 211 of the shop. Therefore, in the operation of transmitting the pre-order information to the desktop terminal 20 in STEP 315, the shop server 21 (for example, the second shop server 212 of the second shop) is the first candidate shop (for example, the second shop) which is another shop. 1 store) and the customer's biometric authentication information (second biometric authentication information) received from the desktop terminal 20 are deleted. It will be. However, the deletion of the advance order information received from the shop server 21 of the first candidate shop, which is another shop (for example, the first shop server 211 of the first shop), is not limited to this point of time. This may be performed until the server 21 (for example, the second store server 212 of the second store) receives the order information from the desktop terminal 20 .

Also in the fifth embodiment, as in the case of the second embodiment, the store server 21 (for example, the first store which is the first candidate store) is used to prevent information from being leaked to a third party. The customer's biometric authentication information (first biometric authentication information) and the pre-order information stored in the first store server 211) are received from the mobile terminal 30 and stored, and then stored in advance as an elapsed time threshold. It may be deleted from the store server 21 when a predetermined time (for example, one hour) has passed.

As described in detail above, the pre-order receiving system 100B according to the fifth embodiment has a configuration that has features similar to those of the third embodiment. It has the following features.

That is, when the store server 21 of the store system 25 receives the second biometric authentication information of the customer from the desktop terminal 20 of the store system 25, the stored first biometric authentication information is searched for. , If it is confirmed that the customer's first biometric authentication information that matches the received second biometric authentication information does not exist, all other customers who have the same order menu as their own store The second biometric authentication information received from the desktop terminal 20 regarding the customer is transmitted to each of the store servers 21 of the store system 25 installed in the store via the network 40, and the second biometric authentication Inquires whether or not the first information for biometric authentication that matches the information for biometric authentication is stored, and if the first information for biometric authentication that matches the second information for biometric authentication is stored, the It has means for requesting transmission of pre-order information stored in association with the first biometric authentication information.

In such a case, the store server 21 of the store system 25 receives the second biological data transmitted from the store server 21 of the store system 25 in any other store having the same order menu as the own store. When receiving a notification inquiring about the presence or absence of the first biometric authentication information that matches the authentication information, the first biometric authentication information received from the mobile terminal 30 and stored is retrieved, and other If it is confirmed that the customer's first biometric authentication information that matches the second biometric authentication information transmitted from the store server 21 of the store system 25 in the store exists, it will match After transmitting the pre-order information stored in association with the first biometric authentication information to the store server 21 of the store system 25 in the other store that transmitted the notification, the store in the other store There is also means for deleting the second biometric information of the customer received from the store server 21 of the system 25 and the first biometric information stored for the customer and the pre-order information. .

Furthermore, the store server 21 of the store system 25 receives the pre-order information received from the store server 21 of the store system 25 in any other store having the same order menu as that of its own store, and sends it to the second biometric system. The second biometric authentication information of the customer received from the desk terminal 20 after being transmitted to the desk terminal 20 that sent the authentication information, and the pre-order received from the store server 21 of the store system 25 in another store and means for deleting the information.

(Description of effects of the fifth embodiment)
As described in detail above, in the fifth embodiment, the customer operates the mobile terminal 30 that the customer owns, and has order items set in the advance order information as an order menu. Before arriving at the store, the order information is sent in advance as the pre-order information to the first candidate store that the customer originally intended to go to, and after that, the customer receives the pre-order information , the store server 21 of that store transmits the advance order information transmitted in advance to the store of the first candidate store. Since the information can be transferred from the server 21 and acquired, there is no need for the customer to operate the owned mobile terminal 30 after entering any of the stores, as in the first to fourth embodiments. , the customer can receive the store's goods and services for the confirmed order information.

Furthermore, also in the fifth embodiment, the customer's biometric authentication information (first biometric authentication information and second biometric authentication information) is temporarily stored in the shop server 21 together with the pre-order information. Since the personal information such as the customer's biometric authentication information is stolen by a malicious third party, as in the case of the second to fourth embodiments, it is deleted after appropriate processing is performed. You can reduce the risk of slipping.

Further, in the fifth embodiment, the customer carries the portable terminal 30 only to the store server 21 of the first candidate store (for example, the first store server 211 of the first store) to which the customer initially intends to go. When transmitting the pre-order information and the customer's biometric authentication information (first biometric authentication information) from the terminal 30, even if the store to go to is wrong, or the first candidate is Even if the customer goes to a different store, the order information can be confirmed using the pre-order information transmitted from the mobile terminal 30 at the store, as in the case of the fourth embodiment. The store server 21 of the store that has entered can receive the confirmed order information.

In any of the second to fifth embodiments described above, biometric authentication that acquires one type of biometric authentication information (for example, face authentication information) as the desktop terminal 20 in each store system 25 In addition to the configuration having an information acquisition unit for biometric authentication, a biometric information acquisition unit capable of acquiring two or more types of biometric authentication information (for example, face authentication information and fingerprint authentication information, etc.) It goes without saying that it may be provided to make it possible to deal with two or more types of biometric authentication methods.

The configuration of the preferred embodiment of the present invention has been described above. However, it should be noted that such embodiments are merely illustrative of the present invention and do not limit the present invention in any way. Those skilled in the art will readily appreciate that various modifications can be made for a particular application without departing from the spirit of the invention.

10 Advance order reception server 10A Advance order reception server 10a Server advance order reception application 11 Customer database 11a Customer ID column 11b Face photo information column 11c Advance order information column 20 Desktop terminal 20a Face photography/order confirmation application for desktop terminal 21 Store server 23 Dedicated terminal 25 Store system 28 Table 29 Store 30 Mobile terminal 30a Pre-order transmission application for mobile terminal 40 Network 52 Order terminal 53 POS (Point Of Sales) terminal 54 Kitchen terminal 61 Control unit 61A Storage unit 62 Display unit 63 Input unit 64 Communication unit 65 Biometric authentication information acquisition unit 100 Advance order reception system 100A Advance order reception system 100B Advance order reception system 201 First desk terminal 202 Second desk terminal 20K Kth desk terminal 211 Store server 212 Store server 21 (N-1 ) Store server 21N Store server 251 First store system 252 Second store system 25 (N-1) Second (N-1) store system 25N Nth store system 25N

Claims (12)

A pre-order reception having a mobile terminal owned by a customer, a store system having an in-store terminal installed in the store, and a pre-order reception server capable of communicating with the mobile terminal and the store system via a network. a system,
The mobile terminal is
Customer's order information is received in advance as pre-order information, the customer's biometric authentication information is acquired as first biometric authentication information, and the pre-order information and the first biometric authentication information are combined, means for transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
means for acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting the information to the pre-order receiving server via the network;
The pre-order information received from the pre-order receiving server via the network is displayed on the screen, and the order information is confirmed by the operation of the customer who confirms the pre-order information displayed on the screen . means and
has
The pre-order receiving server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
When the second biometric authentication information of the customer is received from the in-store terminal via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information means for transmitting order information to the in-store terminal via the network;
having
pre-order system. a store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, an in-store terminal installed in the store , and a dedicated business terminal installed in the store; A pre-order receiving system having a pre-order receiving server capable of communicating with the mobile terminal and the store server via a network,
The mobile terminal is
Customer's order information is received in advance as pre-order information, the customer's biometric authentication information is acquired as first biometric authentication information, and the pre-order information and the first biometric authentication information are combined, means for transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
means for acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting the information to the store server;
means for receiving the pre-order information from the store server and displaying it on a screen;
has
The pre-order receiving server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
When the second biometric authentication information of the customer is received from the store server via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information means for transmitting order information to the store server via the network;
has
The store server
means for receiving the second biometric authentication information from the in-store terminal and transmitting it to the pre-order receiving server via the network;
means for receiving the pre-order information from the pre-order receiving server via the network and transmitting the pre-order information to the in-store terminal from which the second biometric authentication information is transmitted;
means for transmitting the pre-order information to the dedicated terminal of the department corresponding to the order content of the pre-order information, and instructing cooking according to the order content of the pre-order information;
having
pre-order system. The store server
means for receiving the pre-order information from the pre-order receiving server via the network and accepting it as order information;
means for transmitting the pre-order information with information indicating acceptance as order information to the in-store terminal that is the transmission source of the second biometric authentication information;
3. The pre-ordering system of claim 2, further comprising: The pre-order receiving server
After transmitting the pre-order information to the store server via the network, the second biometric authentication information, the first biometric authentication information, and the pre-order information are deleted. means,
4. The pre-order receiving system according to claim 2 or 3, further comprising: A mobile terminal owned by a customer, a store server installed in each of the multiple stores that have a common order menu that accepts customer orders, an in-store terminal installed in the store , and a business-use computer installed in the store. a store system having a dedicated terminal , wherein the mobile terminal and the store server of each store system are communicable via a network, wherein
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, means for transmitting to the store server via the network;
has
The in-store terminal is
means for acquiring biometric authentication information of a customer who entered the store as second biometric authentication information and transmitting the information to the store server of the own store system;
means for displaying on a screen the pre-order information received from the store server of the own store system;
has
The store server
means for associating and storing the pre-order information and the first biometric authentication information transmitted from the mobile terminal;
receiving the second biometric authentication information of the customer from the in-store terminal of the own store system, retrieving the stored first biometric authentication information, and matching the received second biometric authentication information When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in association with the matching first biometric authentication information is means for transmitting to the in-store terminal that is the source of the second biometric authentication information;
means for transmitting the pre-order information to the dedicated terminal of the department corresponding to the order content of the pre-order information, and instructing cooking according to the order content of the pre-order information;
having
pre-order system. the store servers of the plurality of stores are capable of communicating with each other via a network;
One of the store servers is
means for transmitting the pre-order information and the first biometric authentication information from the portable terminal to all other store servers when the information is received via the network;
6. The pre-ordering system of claim 5, further comprising: the store servers of the plurality of stores are capable of communicating with each other via a network;
One of the shop servers receives the second biometric authentication information of the customer from the in-store terminal of its own shop system, searches the stored first biometric authentication information, and retrieves the received first biometric authentication information. If it cannot be confirmed that the customer's first biometric authentication information that matches the biometric authentication information of 2 exists, the second biometric information is sent to all of the other store servers via the network Means for querying the presence or absence of the customer's first biometric information that matches the authentication information;
6. The pre-ordering system of claim 5, further comprising: The store server
receiving the second biometric authentication information of the customer from the in-store terminal of the own store system, retrieving the stored first biometric authentication information, and matching the received second biometric authentication information When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in association with the matching first biometric authentication information is placed in the order. a means of receiving information;
means for transmitting the pre-order information with information indicating acceptance as order information to the in-store terminal that is the transmission source of the second biometric authentication information;
8. The pre-order receiving system according to any one of claims 5 to 7, further comprising: The store server deletes the second biometric authentication information, the first biometric authentication information, and the pre-order information after transmitting the pre-order information to the in-store terminal. ,
9. The pre-order receiving system according to any one of claims 5 to 8, further comprising: A pre-order reception having a mobile terminal owned by a customer, a store system having an in-store terminal installed in the store, and a pre-order reception server capable of communicating with the mobile terminal and the store system via a network. A pre-order acceptance method in a system, comprising:
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, transmitting to the pre-order receiving server via the network;
has
The in-store terminal is
a step of acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting it to the pre-order receiving server via the network;
a step of displaying on a screen the pre-order information received from the pre-order receiving server via the network, and confirming the order information by the operation of the customer who confirms the pre-order information displayed on the screen; When,
has
The pre-order receiving server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
When the second biometric authentication information of the customer is received from the in-store terminal via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information transmitting order information to the in-store terminal via the network;
having
Pre-order acceptance method. a store system having a mobile terminal owned by a customer, a store server installed in the store for receiving orders from the customer, an in-store terminal installed in the store , and a dedicated business terminal installed in the store; A pre-order receiving method in a pre-order receiving system having a pre-order receiving server capable of communicating with the mobile terminal and the shop server via a network,
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, a step of transmitting to the pre-order receiving server via the network;
The in-store terminal is
a step of acquiring biometric authentication information of a customer who has entered the store as second biometric authentication information and transmitting it to the store server;
receiving the pre-order information from the store server and displaying it on a screen;
has
The pre-order receiving server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
When the second biometric authentication information of the customer is received from the store server via the network, the stored first biometric authentication information is searched and the received second biometric authentication information is retrieved. When it is confirmed that the customer's first biometric authentication information that matches the biometric authentication information exists, the prior stored in association with the matching first biometric authentication information sending order information to the store server via the network;
has
The store server
a step of receiving the second biometric authentication information from the in-store terminal and transmitting it to the pre-order receiving server via the network;
a step of receiving the pre-order information from the pre-order receiving server via the network and transmitting the pre-order information to the in-store terminal from which the second biometric authentication information is transmitted;
a step of transmitting the pre-order information to the dedicated terminal of the department corresponding to the order content of the pre-order information, and instructing cooking according to the order content of the pre-order information;
having
Pre-order acceptance method. A mobile terminal owned by a customer, a store server installed in each of the multiple stores that have a common order menu that accepts customer orders, an in-store terminal installed in the store , and a business-use computer installed in the store. A pre-order receiving method in a pre-order receiving system having a store system having a dedicated terminal , wherein the mobile terminal and the store server of each store system can communicate via a network,
The mobile terminal is
Receiving customer's order information in advance as pre-order information, acquiring the customer's biometric authentication information as first biometric authentication information, and combining the pre-order information and the first biometric authentication information, a step of transmitting to the store server via the network;
has
The in-store terminal is
a step of acquiring the biometric authentication information of the customer who entered the store as second biometric authentication information and transmitting it to the store server of the own store system;
a step of displaying on a screen the pre-order information received from the store server of the own store system;
has
The store server
a step of associating and storing the pre-order information transmitted from the portable terminal and the first biometric authentication information;
receiving the second biometric authentication information of the customer from the in-store terminal of the own store system, retrieving the stored first biometric authentication information, and matching the received second biometric authentication information When it is confirmed that the matching first biometric authentication information of the customer exists, the pre-order information stored in association with the matching first biometric authentication information is a step of transmitting to the in-store terminal that is the transmission source of the second biometric authentication information;
a step of transmitting the pre-order information to the dedicated terminal of the department corresponding to the order content of the pre-order information, and instructing cooking according to the order content of the pre-order information;
having
Pre-order acceptance method.

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