JP2020181397A - Order management system, order management method and order management server - Google Patents

Abstract

To utilize a user mobile communication terminal to improve efficiency of a restaurant operation and improve convenience for a user when a restaurant takes an order for a product, except for an SNS account acquired through a friend function of SNS, without each restaurant newly acquiring and managing personal information on a user of the restaurant.SOLUTION: In an order management system 1 including a POS service unit, a mobile communication terminal, an SNS service unit, and an order management server, the mobile communication terminal reads SNS access information provided by the POS service unit when a user enters a restaurant and accesses the SNS service unit via SNS; the SNS service unit provides order screen access information to the order management server for a mobile communication terminal that has a friendship with the SNS service unit; and the SNS service unit reads the order screen access information to display an order screen, and transfers order information transmitted from the order screen to the POS service unit.SELECTED DRAWING: Figure 1

Description

The present invention relates to an order management system, an order management method, and an order management server.

Conventionally, as a method for a user of a restaurant to place an order using a smartphone carried by the restaurant, a QR containing information on the address of a website prepared by the restaurant and information on the order number. The method of reading the code (registered trademark) with a smartphone and placing an order from the order page of the transition destination website (first method), the smartphone application prepared by the restaurant, or the restaurant is registered. A method of placing an order from the order page of a smartphone application (second method) is known.
By the way, in the first method, the restaurant directly delivers information, benefits, coupons, etc. to the user who placed an order from the smartphone via the website, or to the user's smartphone. I can't.
In the second method, the restaurant can deliver information, benefits, coupons, etc. to the user who placed an order from the smartphone application through the smartphone application, but the restaurant is a user of the smartphone application. In order to obtain the personal information of the smartphone, it was necessary to obtain consent for the acquisition and use of the personal information, and it was necessary to properly manage the personal information.
In addition, in the second method, the cost that the restaurant must bear in order to maintain and manage the smartphone application (or register for using the service) is large. If the number of users of the smartphone application does not increase, the restaurant cannot limit all the ordering methods to the ordering method.

Further, conventionally, an order management device that reduces the introduction cost borne by the store has been known (see Patent Document 1). The order management device described in Patent Document 1 includes a server (order management device) that receives and manages orders from customers, a customer mobile information terminal (customer terminal) that the customer uses when placing an order, a restaurant, and the like. A clerk mobile information terminal (clerk terminal) used by a staff member who serves customers in a store is connected so as to be able to send and receive data via a communication line. Further, Patent Document 1 describes that the customer mobile information terminal and the clerk mobile information terminal are preferably smartphones.
By the way, in the technique described in Patent Document 1, the customer operates his / her own customer mobile information terminal, the customer mobile information terminal reads the order URL via the NFC reader, and the order page request data including the order URL is read. Send to the server and access the server's ordering website.
That is, in the technology described in Patent Document 1, the server (order management device) that receives and manages orders from customers is the identification information (that is, the customer's personal information) stored in the customer's personal digital assistant. Need to be managed. Therefore, the burden on restaurants and the like becomes large.

Further, conventionally, an ordering system in which a customer himself / herself operates a terminal to place an order at a restaurant or the like has been known (see Patent Document 2). In the ordering system described in Patent Document 2, a management server used by a store such as a restaurant or an operating company, a reading device installed in each restaurant, and a kitchen terminal installed in a kitchen for cooking are used. Used. In addition, if necessary, it is used by cashier terminals installed at places where payment processing is performed at each restaurant, mobile terminals used by customers, and table terminals installed at tables where customers are seated to place orders. Be done.

Further, conventionally, an ordering system in which a customer himself / herself operates a terminal to place an order at a restaurant or the like has been known (see Patent Document 3). In the ordering system described in Patent Document 3, a management server used by a store such as a restaurant, a reading device installed at each restaurant, and a cash register terminal installed at a place where payment processing is performed at each restaurant. , A kitchen terminal installed in a kitchen where cooking is performed and a mobile terminal used by a customer are used.

In Patent Document 2 and Patent Document 3, the mobile terminal is a portable communication terminal (for example, a mobile phone (including a smartphone)) used by the customer, and the storage device of the mobile terminal stores the customer identification information. It is stated that it is preferable that this is done.
By the way, in the techniques described in Patent Documents 2 and 3, the reading device installed in each restaurant obtains at least customer identification information stored in the mobile terminal by contacting or approaching the mobile terminal. Notify the management server as store visit information.
That is, in the technologies described in Patent Document 2 and Patent Document 3, the management server used by stores such as restaurants and operating companies, the reading device installed in each restaurant, and the like are the customer identification information (that is, the customer). It is necessary to manage so as not to leak (personal information). Therefore, the burden on restaurants and the like becomes large.
Further, in Patent Document 1 to Patent Document 3, personal information (for example, e-mail address, telephone number, address) of a customer other than the SNS account acquired through the SNS friend function by placing an order through the SNS friend function. Information related to individuals such as) is not disclosed about a system that can promote advertisements to encourage the next visit without each store acquiring, managing, and holding it.

JP-A-2016-139292 Japanese Unexamined Patent Publication No. 2016-028355 Japanese Unexamined Patent Publication No. 2013-0545475

In view of the above-mentioned problems, the present invention does not require the restaurant or the like to acquire and manage the personal information of the user (customer) of the restaurant other than the SNS account acquired through the friend function of the SNS. It is an object of the present invention to provide an order management system, an order management method, and an order management server that can improve the convenience of users of restaurants by utilizing a mobile communication terminal carried by a user.

One aspect of the present invention includes a POS service unit that provides a POS service to a restaurant, a mobile communication terminal carried by a user of the restaurant, an SNS service unit that provides an SNS service, and an order at the restaurant. An order management system including an order management server that manages the above, and the POS service unit provides an SNS access including a link information and an order number of the SNS service unit when the user enters the restaurant. The mobile communication terminal includes an SNS access information providing unit that provides information, and the mobile communication terminal transmits / receives information to / from the SNS access information reading unit that reads the SNS access information provided by the SNS access information providing unit and the SNS service unit. The SNS service display unit includes an order management server and an order-related information display unit that transmits / receives information to / from the order management server, and the SNS service display unit reaches the SNS service unit based on the link information included in the SNS access information. The SNS access unit is provided with an SNS access unit for executing the SNS access, and the SNS service unit activates a friend function operated by the SNS service unit on the mobile communication terminal in response to the SNS access from the mobile communication terminal. The SNS service display unit of the mobile communication terminal includes a functional unit, and the friend when the mobile communication terminal does not have a friendship with the restaurant in the friend function operated by the SNS service unit. The SNS service unit includes a friend registration processing unit that executes registration processing necessary for having the friendship with the restaurant in the function, and the SNS service unit is such that the mobile communication terminal is the friend with the restaurant in the friend function. When having a relationship, the SNS store screen data transmission unit that transmits the SNS store screen data, which is the data of the SNS store screen, to the mobile communication terminal is provided, and the SNS service display unit of the mobile communication terminal is the SNS store screen. The SNS store screen display processing unit that displays the SNS store screen based on the SNS store screen data transmitted by the data transmission unit is provided, and the SNS service unit has the mobile communication terminal with the restaurant in the friend function. The order screen access information providing unit that provides the order screen access information including the link information to the order management server and the order number when having the friendship of the above, and the order related information display unit of the mobile communication terminal. Is the link information included in the order screen access information. Based on this, the order screen access unit for executing order screen access to the order management server is provided, and the order management server includes an order screen data transmission unit for transmitting order screen data to the mobile communication terminal. The order-related information display unit is an order screen display processing unit that displays an order screen based on the order screen data transmitted by the order screen data transmission unit, an order content input by the user, and the above. The order management server includes an order information transmission unit that transmits order information including an order number, and the order management server includes an order management unit that receives the order information transmitted by the order information transmission unit. The POS service unit includes an order information transfer unit that transfers the order information transmitted by the order information transmission unit to the POS service unit, and the POS service unit executes processing for the order information transferred by the order information transfer unit. The information transmitted and received between the mobile communication terminal and the SNS service unit includes the SNS account information, and includes the mobile communication terminal, the order management server, and the POS service unit. The information sent and received between the two is an order management system that does not include the personal information of the user including the SNS account information.

In the order management system of one aspect of the present invention, the SNS access information provided by the SNS access information providing unit includes information included in a two-dimensional code, information included in wireless communication data, and voice signals. It may be at least one of the information provided.

In the order management system of one aspect of the present invention, the mobile communication terminal is information including at least one of order history information, accounting amount information, and information regarding whether or not payment is completed in response to input by the user. It is provided with an order history accounting information requesting unit that requests the order history accounting information from the order management unit, and the order management unit places an order in response to a request for the order history accounting information by the order history accounting information requesting unit. The POS service unit includes an order history accounting information request transfer unit that transfers a history accounting information request to the POS service unit, and the POS service unit responds to the order history accounting information request transferred from the order history accounting information request transfer unit. It is provided with an order history accounting information transmission unit that creates order history accounting information and transmits it to the order management unit of the order management server, and the order management unit is the order history accounting transmitted from the order history accounting information transmission unit. The mobile communication terminal includes an order history accounting information transfer unit that transfers information to the mobile communication terminal, and the mobile communication terminal includes an order history accounting information receiving unit that receives the order history accounting information transferred by the order history accounting information transfer unit. , The order history accounting information display processing unit for displaying the order history accounting information may be provided.

In the order management system of one aspect of the present invention, when a plurality of SNS service units are included in the order management system, the access information providing unit may perform the plurality of SNSs when the user enters the restaurant. The SNS access information including the link information of the SNS service unit selected by the restaurant or the user among the service units and the order number may be provided.

In the order management system of one aspect of the present invention, the SNS access information providing unit transmits wireless communication data or a voice signal as the SNS access information to the mobile communication terminal, and the mobile communication terminal uses the SNS access information. An order number display processing unit that displays the order number included in the SNS access information received from the providing unit may be provided.

In the order management system of one aspect of the present invention, the order screen display processing unit displays an order screen based on the order screen data transmitted by the order screen data transmission unit, and the order screen data is used as the basis for the order screen data. The order screen displayed by the order screen display processing unit has a button to move to the order TOP screen, a button to move to the menu group display screen which is a group of multiple menus, and a button to move to the product list display screen. It may include at least one of a button, a button to move to the order confirmation screen, a button to move to the order history display screen, a clerk call button, and a checkout request button.
Further, the transitioned screen may include a button for transitioning to the order TOP page or each page constituting the order screen. Further, the order screen displayed by the order screen display processing unit based on the order screen data may include a button for moving to the product detail display screen.

In the order management system of one aspect of the present invention, after the order management unit receives the information that the payment has been completed from the POS service unit, the order information transmission unit sends the content of the new order and the order number. When new order information including and is transmitted, the order information transfer unit does not transfer the new order information transmitted by the order information transmission unit to the POS service unit, and a new order cannot be placed. The fact may be displayed on the mobile communication terminal.

In the order management system of one aspect of the present invention, when a plurality of POS service units are included in the order management system, one of the plurality of POS service units selected by the restaurant is the POS service unit. , The SNS access information may be provided when the user enters the restaurant.

In the order management system of one aspect of the present invention, when the user changes the seat in the restaurant after the SNS access information providing unit provides the SNS access information including the order number, the said After changing to the order information transferred from the order information transfer unit, the order information processing unit changes the order information so that the food and drink are provided to the changed seat in the restaurant without changing the order number. The seat information may be added, and the changed seat information may be included in the order history accounting information transmitted from the order history accounting information transmission unit.

One aspect of the present invention includes a POS service unit that provides a POS service to a restaurant, a mobile communication terminal carried by a user of the restaurant, an SNS service unit that provides an SNS service, and an order at the restaurant. It is an order management method of an order management system including an order management server that manages the above, and when the user enters the restaurant, the POS service unit uses the link information and the order number of the SNS service unit. The SNS access information providing step for providing the SNS access information including the above, the SNS access information reading step for the mobile communication terminal to read the SNS access information provided in the SNS access information providing step, and the mobile communication terminal. The SNS access step that executes SNS access to the SNS service unit based on the link information included in the SNS access information, and the SNS service unit responds to the SNS access from the mobile communication terminal. The mobile communication terminal has a friend function activation step of activating the friend function operated by the department on the mobile communication terminal, and the mobile communication terminal has a friendship with the restaurant in the friend function operated by the SNS service department. If not, the friend registration process step of executing the registration process necessary for having the friend relationship with the restaurant in the friend function, and the friend relationship with the restaurant in the friend function of the mobile communication terminal. When the SNS service unit has, the SNS store screen data transmission step of transmitting the SNS store screen data which is the data of the SNS store screen to the mobile communication terminal, and the mobile communication terminal have the SNS store screen data transmission step. When the SNS store screen display step for displaying the SNS store screen based on the SNS store screen data transmitted in the above and the mobile communication terminal have the friend relationship with the restaurant in the friend function, the SNS Based on the order screen access information providing step in which the service unit provides the link information to the order management server and the order screen access information including the order number, and the mobile communication terminal based on the link information included in the order screen access information. An order screen access step for executing order screen access to the order management server, an order screen data transmission step for the order management server to transmit order screen data to the mobile communication terminal, and the mobile communication. An order screen display step in which the terminal displays an order screen based on the order screen data transmitted in the order screen data transmission step, and the contents of the order entered by the user and the order in the mobile communication terminal. An order information transmission step for transmitting order information including a number, an order information transfer step for the order management server to transfer the order information transmitted in the order information transmission step to the POS service unit, and the POS service. The unit includes an order information processing step that executes processing for the order information transferred in the order information transfer step, and the information transmitted / received between the mobile communication terminal and the SNS service unit includes an SNS account. In the order management method, the information including the information and transmitted / received between the mobile communication terminal, the order management server, and the POS service unit does not include the personal information of the user including the SNS account information. is there.

One aspect of the present invention is an order management server that manages orders at a restaurant, and a POS service unit that provides a POS service to the restaurant allows a user carrying a mobile communication terminal to enter the restaurant. At that time, the SNS access information including the link information and the order number of the SNS service unit that provides the SNS service is provided, and the mobile communication terminal reads the SNS access information provided by the POS service unit and the above. The access to the SNS service unit is executed based on the link information included in the SNS access information, and the SNS service unit is a friend operated by the SNS service unit in response to the SNS access from the mobile communication terminal. When the function is activated in the mobile communication terminal and the mobile communication terminal does not have a friendship with the restaurant in the friend function operated by the SNS service unit, the function is activated with the restaurant in the friend function. The registration process necessary for having the friendship is executed, and the SNS service unit uses the data on the SNS store screen when the mobile communication terminal has the friendship with the restaurant in the friend function. A certain SNS store screen data is transmitted to the mobile communication terminal, the mobile communication terminal displays the SNS store screen based on the SNS store screen data transmitted by the SNS service unit, and the SNS service unit displays the SNS store screen. When the mobile communication terminal has the friendship with the restaurant in the friend function, the mobile communication terminal provides order screen access information including link information of an order management server and an order number, and the mobile communication terminal provides the SNS service. The order screen access information transmitted by the unit is read, and the order management access to the order management server is executed based on the link information included in the order screen access information. The order management server is the mobile communication terminal. The mobile communication terminal includes an order screen data transmission unit that transmits the order screen data to the mobile communication terminal in response to the order screen access from the mobile communication terminal, and the mobile communication terminal displays the order screen based on the order screen data. The order management server includes an order management unit that transmits order information including the contents of an order input by a user and the order number, and receives the order information transmitted by the mobile communication terminal, and the order is provided. The management unit uses the order information transmitted by the mobile communication terminal as the POS service. The POS service unit includes an order information transfer unit to be transferred to the unit, and the POS service unit executes processing for the order information transferred by the order information transfer unit, and is transmitted and received between the mobile communication terminal and the SNS service unit. The information includes SNS account information, and the information sent and received between the mobile communication terminal, the order management server, and the POS service unit includes the personal information of the user including the SNS account information. It is an order management server.

According to the present invention, it is not necessary to acquire and manage the personal information of the restaurant user (customer) other than the SNS account acquired by the restaurant or the like through the friend function of the SNS, and the mobile phone carried by the restaurant user. It is possible to provide an order management system, an order management method, and an order management server that can improve the convenience of users of restaurants by utilizing a communication terminal.

It is a figure which shows an example of the schematic structure of the order management system of 1st Embodiment. It is a sequence diagram for demonstrating an example of the process executed in the order management system of 1st Embodiment. It is a figure which shows an example of the specific structure of the order management system of 1st Embodiment. It is a figure for demonstrating an example of the flow from the user of a restaurant in the order management system of 1st Embodiment entering a restaurant to leaving the restaurant. It is a figure for demonstrating an example of the process of delivering the content from the SNS service part of the order management system of 1st Embodiment to a mobile communication terminal after a user of a restaurant store leaves a restaurant. To explain an example in which registration and change of an order screen displayed on a mobile communication terminal in the order management system of the first embodiment are performed by, for example, a person concerned with a restaurant using a Web browser (PC or the like). It is a figure. It is a figure for demonstrating an example of the change of the display content of the display of the mobile communication terminal in the order management system of 1st Embodiment. It is a figure for demonstrating an example of the processing in the mobile communication terminal when the mobile communication terminal of the order management system of 1st Embodiment receives the information of a restaurant, privilege, a coupon and the like. It is a figure which shows an example of the schematic structure of the order management system of 4th Embodiment. It is a figure for demonstrating an example of the change of the display content of the display of the mobile communication terminal in the order management system of 5th Embodiment.

Hereinafter, embodiments of the order management system, order management method, and order management server of the present invention will be described with reference to the accompanying drawings.

<First Embodiment>
FIG. 1 is a diagram showing an example of a schematic configuration of the order management system 1 of the first embodiment.
In the example shown in FIG. 1, the order management system 1 includes a POS (Point Of Sale) service unit 11, a mobile communication terminal 12, an SNS (Social Networking Service) service unit 13, and an order management server 14. .. The "mobile communication terminal 12" is a communication terminal owned and carried by a user of a restaurant, such as a smartphone, a tablet, or a feature phone.
The POS service unit 11 provides the POS service to restaurants. The POS service unit 11 includes a store entry registration unit 111, an SNS access information providing unit 112, an order information processing unit 113, and an order history accounting information transmission unit 114.
When a user of a restaurant enters a restaurant, the store entry registration unit 111 accepts an input of the user's entry registration process by a clerk of the restaurant who handles the user.
The SNS access information providing unit 112 provides SNS access information including the link information and the order number of the SNS service unit 13 after the store entry registration unit 111 receives the input of the store entrance registration process.

In the example shown in FIG. 1, the SNS access information provided by the SNS access information providing unit 112 is information included in a two-dimensional code (for example, a QR code (registered trademark)). That is, the SNS access information providing unit 112 outputs a paper or the like on which the two-dimensional code is displayed.
In another example, as will be described later, the SNS access information provided by the SNS access information providing unit 112 may be information included in something other than the two-dimensional code.

In the example shown in FIG. 1, the link information of the SNS service unit 13 means that the mobile communication terminal 12 carried by the user of the restaurant accesses the SNS service unit 13 via a communication line (not shown). This is the information you need to do. The order number is the information necessary to provide the user with the product ordered by the user of the restaurant (for example, food, drink, etc.) (that is, to carry it to the table where the user is seated). is there.
The order information processing unit 113 executes processing on the order information transferred from the order management server 14 to the POS service unit 11. The order information is information including the above-mentioned order number and the contents of the order (product information, quantity, etc.) input to the mobile communication terminal 12 by the user of the restaurant. The order information processing unit 113 outputs, for example, an order slip.
The order history accounting information transmission unit 114 generates order history accounting information (order history information, accounting amount information, information regarding whether or not payment has been completed, etc.) and transmits it to the order management server 14.

As described above, the mobile communication terminal 12 is carried by the user of the restaurant. The mobile communication terminal 12 includes an SNS access information reading unit 121 that reads SNS access information provided by the SNS access information providing unit 112, an SNS service display unit 122 that transmits and receives information (data) to and from the SNS service unit 13, and order management. It includes an order-related information display unit 123 for transmitting and receiving information (data) to and from the server 14. The SNS service display unit 122 includes an SNS access unit 122A, a friend registration processing unit 122B, an SNS store screen display processing unit 122C, and an order screen access information reading unit 122D. The order-related information display unit 123 includes an order screen access unit 123A, an order screen display processing unit 123B, an order information transmission unit 123C, an order history accounting information request unit 123D, an order history accounting information reception unit 123E, and an order history. It is equipped with an accounting information display processing unit 123F.
The SNS access information reading unit 121 reads the SNS access information provided by the SNS access information providing unit 112 of the POS service unit 11.

In the example shown in FIG. 1, the SNS access information reading unit 121 is a scanner for reading the information included in the two-dimensional code provided by the SNS access information providing unit 112 of the POS service unit 11.
In another example, as will be described later, even if the SNS access information reading unit 121 reads information contained in something other than the two-dimensional code provided by the SNS access information providing unit 112 of the POS service unit 11. Good.

In the example shown in FIG. 1, the SNS access unit 122A of the SNS service display unit 122 is based on the link information included in the SNS access information provided by the SNS access information providing unit 112 of the POS service unit 11, and the SNS service unit 13 Perform SNS access to.
The friend registration processing unit 122B of the SNS service display unit is necessary for the mobile communication terminal 12 carried by the user of the restaurant to have a friendship with the restaurant in the friend function operated by the SNS service unit 13. Execute the registration process.
The "friend function" is the same as the function related to friends of an information processing device that provides a social network service in the technology described in, for example, Japanese Patent No. 6376847. “Having a friendship” means, for example, in the same manner as the technology described in Japanese Patent No. 6376847, for example, in the account of the friend function of the user of the restaurant carrying the mobile communication terminal 12, the restaurant or the restaurant or It means that the organization to which the restaurant belongs is registered as a "friend". That is, "having a friendship" means, for example, the user of a restaurant carrying a mobile communication terminal 12 and the restaurant or restaurant, as in the technology described in Japanese Patent No. 6376847. It means that the organization to which the member belongs has a "friend" relationship in the friend function operated by the SNS service unit 13.
Specifically, the friend registration processing unit 122B responds to the request of the user of the restaurant carrying the mobile communication terminal 12 when the mobile communication terminal 12 does not have a friendship with the restaurant in the friend function. Correspondingly, the mobile communication terminal 12 executes the registration process necessary for having a friendship with the restaurant in the friend function.
The SNS store screen display processing unit 122C displays the SNS store screen based on the SNS store screen data (SNS store screen data) transmitted from the SNS service unit 13.
The order screen access information reading unit 122D executes reading of the order screen access information provided by the order screen access information providing unit 133 of the SNS service unit 13.

In the example shown in FIG. 1, the order screen access unit 123A of the mobile communication terminal 12 manages the order based on the link information included in the order screen access information provided by the order screen access information providing unit 133 of the SNS service unit 13. Execute the order screen access to the server 14.
The order screen display processing unit 123B displays the order screen based on the order screen data transmitted from the order management server 14.
The order information transmitting unit 123C includes an order including the contents of the order input to the mobile communication terminal 12 by the user of the restaurant and the order number included in the order screen access information read by the order screen access information reading unit 122D. The information is transmitted to the order management server 14.
The order history accounting information request unit 123D is an order history accounting information such as order history information, accounting amount information, and information on whether or not payment has been completed in response to input to the mobile communication terminal 12 by the user of the restaurant. Is requested from the order management server 14. The order history accounting information receiving unit 123E receives the order history accounting information received from the POS service unit 11 via the order management server 14. The order history accounting information display processing unit 123F displays the order history accounting information received by the order history accounting information receiving unit 123E.

The SNS service unit 13 provides an SNS service and operates a friend function. The SNS service unit 13 includes an SNS store screen data transmission unit 131, a friend function unit 132, and an order screen access information providing unit 133.
The SNS store screen data transmission unit 131 transmits the above-mentioned SNS store screen data to the mobile communication terminal 12. The friend function unit 132 carries out mobile communication of the friend function operated by the SNS service unit 13 in response to the SNS access to the SNS service unit 13 executed by the SNS access unit 122A of the SNS service display unit 122 of the mobile communication terminal 12. It is activated at the terminal 12.
The order screen access information providing unit 133 transmits the order screen access information used for accessing the order screen data transmitting unit 141 of the order management server 14, which will be described later, to the mobile communication terminal 12. The order screen access information includes link information to the order screen data transmission unit 141 of the order management server 14 and an order number.

The order management server 14 manages orders at restaurants. The order management server 14 includes an order screen data transmission unit 141 and an order management unit 142.
The order screen data transmission unit 141 responds to the order screen access to the order management server 14 executed by the order screen access unit 123A of the order-related information display unit 123 of the mobile communication terminal 12 carried by the user of the restaurant. Then, the order screen data is transmitted to the mobile communication terminal 12, and the order screen display processing unit 123B of the order-related information display unit 123 of the mobile communication terminal 12 displays the order screen.
The order management unit 142 receives the order information (information including the order content and the order number) transmitted by the order information transmission unit 123C of the order-related information display unit 123 of the mobile communication terminal 12. In addition, the order management unit 142 receives from the POS service unit 11 the order history information, the accounting amount information, and the information that the payment has been completed by the user of the restaurant. Further, the order management unit 142 includes an order information transfer unit 142A, an order history accounting information request transfer unit 142B, and an order history accounting information transfer unit 142C.
The order information transfer unit 142A transfers the order information transmitted by the order information transmission unit 123C of the order-related information display unit 123 of the mobile communication terminal 12 to the POS service unit 11.
The order history accounting information request transfer unit 142B requests the order history accounting information (order history information, accounting amount information, payment completed or not) by the order history accounting information request unit 123D of the order related information display unit 123 of the mobile communication terminal 12. The order history accounting information request is forwarded to the POS service unit 11 in response to the request for information regarding the above. In response to the order history accounting information request transferred from the order history accounting information request transfer unit 142B to the POS service unit 11, the order history accounting information transmission unit 114 of the POS service unit 11 sends the order history accounting information (order history information, accounting). Amount information, information on whether payment is completed, etc.) are generated and transmitted to the order history accounting information transfer unit 142C of the order management server 14, and the order history accounting information transfer unit 142C of the order management server 14 sends the order history. The order history accounting information (order history information, accounting amount information, information on whether or not payment is completed, etc.) transmitted from the accounting information transmission unit 114 is transmitted to the mobile communication terminal 12. The order history accounting information receiving unit 123E of the order-related information display unit 123 of the mobile communication terminal 12 receives the order history accounting information transmitted by the order history accounting information transfer unit 142C of the order management server 14.
The order history accounting information display processing unit 123F of the order-related information display unit 123 of the mobile communication terminal 12 that has received the order history accounting information transmitted by the order history accounting information transfer unit 142C displays the received order history accounting information. ..
The information sent and received between the mobile communication terminal 12 and the SNS service unit 13 includes SNS account information, whereas the information is transmitted and received between the mobile communication terminal 12, the order management server 14, and the POS service unit 11. The information does not include personal information of restaurant users (customers) including SNS account information.

FIG. 2 is a sequence diagram for explaining an example of processing executed in the order management system 1 of the first embodiment.
In the example shown in FIG. 2, when a user of a restaurant enters a restaurant and sits at a table in the restaurant, a clerk of the restaurant who responds to the user registers the user's entry. The input of the process is executed for the store entry registration unit 111 (for example, a handy terminal, a POS cash register terminal, etc.) of the POS service unit 11. That is, in step S1, the store entry registration unit 111 of the POS service unit 11 accepts the input of the restaurant user's entrance registration process by the restaurant clerk. As input of the entrance registration process, the number and attributes of the restaurant users, the seat / table number in which the restaurant users are seated, and the like are input to the entrance registration unit 111 by the restaurant clerk.
Next, in step S2, the SNS access information providing unit 112 of the POS service unit 11 provides the SNS access information including the link information and the order number of the SNS service unit 13.
Next, in step S3, the SNS access information reading unit 121 of the mobile communication terminal 12 executes reading of the SNS access information provided in step S2.

In the example shown in FIG. 2, in step S2, the SNS access information providing unit 112 (for example, a printer attached to the POS) of the POS service unit 11 outputs a paper or the like on which the two-dimensional code is displayed, and in step S3, the mobile phone is carried. The SNS access information reading unit 121 of the communication terminal 12 scans the two-dimensional code and reads the information contained in the two-dimensional code.
In another example, in step S2, the SNS access information providing unit 112 of the POS service unit 11 provides SNS access information other than the two-dimensional code, and in step S3, the SNS access information reading unit 121 of the mobile communication terminal 12 , You may perform reading other than scanning.

Next, in step S4, the SNS access unit 122A of the SNS service display unit 122 of the mobile communication terminal 12 performs SNS access to the SNS service unit 13 based on the link information included in the SNS access information read in step S3. Run. The information transmitted from the mobile communication terminal 12 to the SNS service unit 13 in step S4 includes the SNS account information.
Next, in step S5, the friend function unit 132 of the SNS service unit 13 performs mobile communication with the friend function operated by the SNS service unit 13 in response to the SNS access from the mobile communication terminal 12 to the SNS service unit 13 in step S4. It is activated at the terminal 12.
If the mobile communication terminal 12 does not have a friendship with a restaurant in the friend function operated by the SNS service unit 13, then, in step S6, the friend registration of the SNS service display unit 122 of the mobile communication terminal 12 Because the processing unit 122B has a friendship with the restaurant in the friend function operated by the SNS service unit 13 in response to the request of the user of the restaurant carrying the mobile communication terminal 12. The registration process required for is executed, and the process proceeds to step S7. The information transmitted from the mobile communication terminal 12 to the SNS service unit 13 in step S6 includes the SNS account information.
When the mobile communication terminal 12 has a friendship with a restaurant in the friend function operated by the SNS service unit 13, step S5 and step S6 are not executed after step S4 is executed, and step S7. Proceed to.
In step S7, the SNS store screen data transmission unit 131 of the SNS service unit 13 transmits the SNS store screen data to the mobile communication terminal 12.
Next, in step S8, the SNS store screen display processing unit 122C of the SNS service display unit 122 of the mobile communication terminal 12 converts the SNS store screen data transmitted by the SNS store screen data transmission unit 131 of the SNS service unit 13 in step S7. Based on this, the SNS store screen is displayed.

Next, the order screen access information providing unit 133 of the SNS service unit 13 provides (generates) the order screen access information used for accessing the order screen data transmitting unit 141 of the order management server 14 in step S9. Then, in step S9A, the order screen access information is transmitted to the mobile communication terminal 12.
Next, in step S10, the order screen access information reading unit 122D of the SNS service display unit 122 of the mobile communication terminal 12 reads the order screen access information.

Next, in step S11, the order screen access unit 123A of the order-related information display unit 123 of the mobile communication terminal 12 enters the order management server 14 based on the link information included in the order screen access information read in step S10. The order screen access is executed, and then in step S12, the order screen data transmission unit 141 of the order management server sends the order screen data to the mobile communication terminal 12 in response to the order screen access from the mobile communication terminal 12 to the order management server. Send.
Next, in step S13, the order screen display processing unit 123B of the order-related information display unit 123 of the mobile communication terminal 12 is based on the order screen data transmitted by the order screen data transmission unit 141 of the order management server 14 in step S12. , Display the order screen.

The order screen displayed by the order screen display processing unit 123B of the order-related information display unit 123 of the mobile communication terminal 12 based on the order screen data transmitted from the order screen data transmission unit 141 of the order management server 14 is an order TOP. Button to move to the screen (initial screen of the order screen), button to move to the display screen of the menu group which is a group of multiple menus, button to move to the product list display screen, move to the product details display screen It may include at least one of a button to move to, a button to move to the order confirmation screen, a button to move to the order history display screen, a clerk call button, and a checkout request button.

When the content of the order is input to the mobile communication terminal 12 by the user of the restaurant, then in step S14, the order information transmission unit 123C of the order-related information display unit 123 of the mobile communication terminal 12 causes the user of the restaurant. The order information including the contents of the order input to the mobile communication terminal 12 by the mobile communication terminal 12 and the order number included in the SNS access information read in step S3 and the order screen access information provided in step S9 is sent to the order management server 14. Send. The information transmitted from the mobile communication terminal 12 to the order management server 14 in step S14 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, in step S15, the order information transfer unit 142A of the order management unit 142 of the order management server 14 transfers the order information transmitted in step S14 to the POS service unit 11. The information transmitted from the order management server 14 to the POS service unit 11 in step S15 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, in step S16, the order information processing unit 113 of the POS service unit 11 executes the process for the order information transferred in step S15. The order information processing unit 113 outputs, for example, an order slip.

When the eating and drinking by the user of the restaurant is completed and the accounting process is performed, the POS service department 11 records the sales.
When an inquiry regarding the order history, the accounting amount, whether or not the payment has been completed, etc. is input to the mobile communication terminal 12 by the user of the restaurant before or after the accounting processing is performed, the mobile communication terminal is in step S17. Whether or not the order history accounting information requesting unit 123D of the order-related information display unit 123 of the order 12 has completed the order history information, the accounting amount information, and the payment in response to the input to the mobile communication terminal 12 by the user of the restaurant. The order history accounting information request, which is a request such as information regarding, is transmitted to the order management server 14. The information transmitted from the mobile communication terminal 12 to the order management server 14 in step S17 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, in step S18, the order history accounting information request transfer unit 142B of the order management server 14 sends the order history accounting information request (order history information, accounting amount information, and information on whether or not payment is completed) transmitted in step S17. Etc.) is transferred to the POS service unit 11. The information transmitted from the order management server 14 to the POS service unit 11 in step S18 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, in step S19, in response to the order history accounting information request transferred from the order management server 14 to the POS service unit 11 in step 18, the order history accounting information transmission unit 114 of the POS service unit sends the order history accounting information (order). (History information, accounting amount information, information on whether payment has been completed, etc.) are generated and transmitted to the order management server 14.
Next, in step S20, the order history accounting information transfer unit 142C of the order management server 14 transfers the order history accounting information (order history information, accounting amount information, information on whether or not payment is completed, etc.) transmitted in S19. The order history accounting information receiving unit 123E of the order-related information display unit 123 of the mobile communication terminal 12 is transferred to the mobile communication terminal 12, and the order history accounting information receiving unit 123E is transferred by the order history accounting information transfer unit 142C of the order management server 14. Receive information.
Next, in step S21, the order history accounting information display processing unit 123F of the order-related information display unit 123 of the mobile communication terminal 12 displays the order history accounting information received in step S20.

After the payment is completed, it is possible that the user of the restaurant mistakenly tries to place a new order using the mobile communication terminal 12.
Therefore, in the order management system 1 of the first embodiment, after the order management unit 142 of the order management server 14 receives the information that the payment is completed from the POS service unit 11, the order-related information display unit of the mobile communication terminal 12 When the order information transmission unit 123C of 123 transmits new order information including the content of the new order and the order number, the order information transfer unit 142A of the order management server 14 sends the order-related information of the mobile communication terminal 12. The new order information transmitted by the order information transmission unit 123C of the display unit 123 is not transferred to the POS service unit 11, and the mobile communication terminal 12 displays that a new order cannot be made.

FIG. 3 is a diagram showing an example of a specific configuration of the order management system 1 of the first embodiment.
In the example shown in FIG. 3, the POS service unit 11 is composed of a POS system, a printer (attached to POS), and a handy terminal (attached to POS). The POS system is arranged inside or outside the restaurant, and the printer (attached to POS) and the handy terminal (attached to POS) are arranged inside the restaurant.
Further, in the example shown in FIG. 3, the SNS service unit 13 and the order management server 14 are configured by different computer systems. Both the SNS service unit 13 and the order management server 14 are connected to a Web browser (PC or the like) and are used, for example, by a person concerned with a restaurant to change the order screen.

The information transmitted and received between the mobile communication terminal 12 and the SNS service unit 13 includes SNS account information and an order number.
The information sent and received between the mobile communication terminal 12 and the order management server 14 includes the order number and does not include the personal information of the restaurant user (customer) including the SNS account information.
There is no direct transmission / reception of information between the SNS service unit 13 and the order management server 14.
The information sent and received between the order management server 14 and the POS system of the POS service unit 11 includes the order number and does not include the personal information of the restaurant user (customer) including the SNS account information. .. In addition, the information sent and received between the POS system of the POS service unit 11 and the printer (attached to the POS) includes the order number and includes the personal information of the restaurant user (customer) including the SNS account information. I can't. In addition, the information sent and received between the POS system of the POS service unit 11 and the handy terminal (attached to the POS) includes the order number, and the personal information of the restaurant user (customer) including the SNS account information is Not included.

FIG. 4 is a diagram for explaining an example of a flow from when a user of a restaurant in the order management system 1 of the first embodiment enters the restaurant to when the user leaves the restaurant.
In the example shown in FIG. 4, when a user of a restaurant enters a restaurant and sits at a table in the restaurant, a clerk of the restaurant who responds to the user enters the restaurant. The input process of "registration" is executed for the POS service unit 11. As the input processing of the entrance registration, the number and attributes of the restaurant users, the seat / table number in which the restaurant users are seated, and the like are input to the entrance registration unit 111 by the restaurant clerk.
Next, the POS service unit 11 issues and outputs SNS access information including the order number.
Next, the mobile communication terminal 12 reads the SNS access information and recognizes the order number.
Next, the mobile communication terminal 12 executes SNS access to the SNS service unit 13 based on the link information included in the SNS access information. The information transmitted from the mobile communication terminal 12 to the SNS service unit 13 includes SNS account information and an order number. Further, the SNS service unit 13 transmits the SNS store screen data (data of the SNS store screen) to the mobile communication terminal 12, and the mobile communication terminal 12 displays the SNS store screen based on the SNS store screen data. Further, the SNS service unit 13 activates the friend function operated by the SNS service unit 13 on the mobile communication terminal 12.
In the example shown in FIG. 4, the mobile communication terminal 12 has a friendship with a restaurant in the friend function operated by the SNS service unit 13, and the SNS service unit 13 has a friendship with the mobile communication terminal 12. After confirming that it has, the order screen access information is transmitted to the mobile communication terminal 12.

Next, the mobile communication terminal 12 executes the order screen access to the order management server 14 based on the link information included in the order screen access information. The information transmitted from the mobile communication terminal 12 to the order management server 14 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, the order management server 14 transmits the order screen data to the mobile communication terminal 12, and the mobile communication terminal 12 displays the order screen based on the order screen data.

Next, the content of the order is input to the mobile communication terminal 12 by the user of the restaurant, and the mobile communication terminal 12 inputs the content of the order input to the mobile communication terminal 12 by the user of the restaurant and the order screen access information. The order information including the included order number is transmitted to the order management unit 142 of the order management server 14. The information transmitted from the mobile communication terminal 12 to the order management unit 142 of the order management server 14 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, the order management unit 142 of the order management server 14 transfers the order information including the order number to the POS service unit 11. The information transmitted from the order management unit 142 of the order management server 14 to the POS service unit 11 does not include the personal information of the restaurant user (customer) including the SNS account information.
Next, the POS service unit 11 executes processing for the order information including the order number. For example, the printer (attached to the POS) of the POS service unit 11 (see FIG. 3) outputs an order slip.

When the eating and drinking by the user of the restaurant is completed, the payment by the user of the restaurant and the accounting process by the clerk of the restaurant are performed, the POS service department 11 records the sales.
Next, the POS service unit 11 transmits the record information of the order by the user of the restaurant to the order management unit 142 of the order management server 14. The information transmitted from the POS service unit 11 to the order management unit 142 of the order management server 14 includes the order number and does not include the personal information of the restaurant user (customer) including the SNS account information.

FIG. 5 is for explaining an example of a process in which content is delivered from the SNS service unit 13 of the order management system 1 of the first embodiment to the mobile communication terminal 12 after the user of the restaurant leaves the restaurant. It is a figure.
In the example shown in FIG. 5, information is transmitted from the restaurant to the user of the restaurant (specifically, to the mobile communication terminal 12) who ordered the product from the mobile communication terminal 12 in the example shown in FIG. Sales promotion activities such as distribution of benefits and coupons are carried out through the SNS service department 13.
In the example shown in FIG. 5, a person concerned with the restaurant uses a Web browser (PC or the like) (see FIG. 3) to register the content to be distributed in the SNS service unit 13.
Next, the Web browser (PC or the like) requests the SNS service unit 13 to distribute the content to the mobile communication terminal 12.
Next, the SNS service unit 13 transmits a message including the content to the mobile communication terminal 12, and the mobile communication terminal 12 receives the message.

FIG. 6 shows an example in which the order management system 1 of the first embodiment registers and changes the order screen displayed on the mobile communication terminal 12 by, for example, a person concerned with a restaurant using a Web browser (PC or the like). It is a figure for demonstrating.
In the example shown in FIG. 6, among the functions possessed by the order management unit 142 of the order management server 14, the basic setting of the function related to the restaurant is to eat and drink by using a Web browser (PC or the like) (see FIG. 3). Performed by the people involved in the store.
Further, the registration of the order screen displayed on the mobile communication terminal 12 is performed by a person concerned with the restaurant by using a Web browser (PC or the like). When the menu at the restaurant changes, the order screen displayed on the mobile communication terminal 12 is changed by a person concerned with the restaurant by using a Web browser (PC or the like).

FIG. 7 is a diagram for explaining an example of a change in the display content of the display of the mobile communication terminal 12 in the order management system 1 of the first embodiment.
In the example shown in FIG. 7, the display of the mobile communication terminal 12 is read (scanned) by the camera (not shown) of the mobile communication terminal 12 during the entry registration process of the user of the restaurant. Display the image of.
In the example shown in FIG. 7, the mobile communication terminal 12 has a friendship with a restaurant in the friend function operated by the SNS service unit 13, and then the display of the mobile communication terminal 12 is the SNS service unit 13. The SNS store screen is displayed based on the SNS store screen data transmitted from.

Next, the display of the mobile communication terminal 12 displays the access information to the order screen based on the order screen access information transmitted from the SNS service unit 13.
Next, the display of the mobile communication terminal 12 displays the order screen based on the order screen data transmitted from the order management unit 142 of the order management server 14.

FIG. 8 is a diagram for explaining an example of processing in the mobile communication terminal 12 when the mobile communication terminal 12 of the order management system 1 of the first embodiment receives information on restaurants, benefits, coupons, and the like.
In the example shown in FIG. 8, the user of the restaurant (for example, the person who used the restaurant) sets the mobile communication terminal 12 to desire to receive the restaurant information, benefits, coupons, and the like.
As a result, the mobile communication terminal 12 receives the push notification regarding the restaurant information, benefits, coupons, etc. transmitted from the SNS service unit 13, and the push notification is displayed on the display of the mobile communication terminal 12.
Next, when the user of the restaurant (for example, the person who used the restaurant) performs an operation of receiving the restaurant information, benefits, coupons, etc. on the mobile communication terminal 12, the SNS store screen is displayed on the mobile communication terminal. It is displayed on 12 displays.
The SNS store screen includes buttons for receiving restaurant information, benefits, coupons, and the like.

As described above, in the order management system 1 of the first embodiment, when the user of the restaurant places an order at the restaurant, the mobile communication terminal 12 carried by the user of the restaurant is the SNS service unit. SNS access to 13. Further, when the mobile communication terminal 12 has a friendship with a restaurant in the friend function operated by the SNS service unit 13, the SNS service unit 13 provides order screen access information including link information to the order management server 14. It is transmitted to the mobile communication terminal 12, and the mobile communication terminal 12 accesses the order management server 14 on the order screen. Further, when the mobile communication terminal 12 transmits the order information including the contents of the order input by the user of the restaurant, the order management server 14 that has received the order information transfers the order information to the POS service unit 11. The POS service unit 11 executes processing for the order information. Specifically, the information transmitted / received between the mobile communication terminal 12 and the SNS service unit 13 includes SNS account information, and is transmitted / received between the mobile communication terminal 12, the order management server 14, and the POS service unit 11. The information to be provided does not include personal information of restaurant users (customers) including SNS account information.
Therefore, in the order management system 1 of the first embodiment, the POS service unit 11 and the order management server 14 do not need to acquire and manage the personal information of the restaurant user (customer) including the SNS account information. By utilizing the mobile communication terminal 12 carried by the user for ordering, the convenience of the user of the restaurant and the restaurant can be improved.

<Second Embodiment>
Hereinafter, the order management system, the order management method, and the second embodiment of the order management server of the present invention will be described.
The order management system 1 of the second embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the second embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

As described above, in the order management system 1 of the first embodiment, the SNS access information provided by the SNS access information providing unit 112 of the POS service unit 11 is the information included in the two-dimensional code (for example, QR code). is there.
On the other hand, in the order management system 1 of the second embodiment, the SNS access information provided by the SNS access information providing unit 112 of the POS service unit 11 is information included in the wireless communication data or information included in the voice signal. is there.
In an example in which the SNS access information providing unit 112 of the POS service unit 11 provides information included in wireless communication data as SNS access information, the SNS access information providing unit 112 is, for example, Bluetooth (registered trademark) or NFC (Near Field). Provides SNS access information (transmits wireless communication data) by using wireless communication such as Communication), Felica (registered trademark), and infrared rays. The SNS access information reading unit 121 of the mobile communication terminal 12 receives the wireless communication data transmitted by the SNS access information providing unit 112 of the POS service unit 11 and reads the information included in the wireless communication data.
In an example in which the SNS access information providing unit 112 of the POS service unit 11 provides information included in the voice signal as the SNS access information, the SNS access information providing unit 112 outputs the voice from the speaker to provide the SNS access information. I will provide a. The SNS access information reading unit 121 of the mobile communication terminal 12 reads the information included in the voice signal by using the microphone.

<Third Embodiment>
Hereinafter, a third embodiment of the order management system, the order management method, and the order management server of the present invention will be described.
The order management system 1 of the third embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the third embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

As described above, the order management system 1 of the first embodiment includes one SNS service unit 13. On the other hand, the order management system 1 of the third embodiment includes a plurality of SNS service units 13, ....
In the order management system 1 of the third embodiment, when entering the restaurant, the user of the restaurant selects one desired SNS service unit 13 from the plurality of SNS service units 13, ....
Next, the SNS access information providing unit 112 of the POS service unit 11 provides SNS access information including the link information and the order number of one SNS service unit 13 selected by the user of the restaurant.
That is, in the order management system 1 of the third embodiment, the user of the restaurant places an order at the restaurant by using the desired SNS service unit 13, and the desired SNS service unit 13 provides benefits, coupons, and the like. Can be delivered.
In another example, one desired SNS service unit 13 may be selected from a plurality of SNS service units 13, ... Depending on the restaurant.

<Fourth Embodiment>
Hereinafter, a fourth embodiment of the order management system, the order management method, and the order management server of the present invention will be described.
The order management system 1 of the fourth embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the fourth embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

FIG. 9 is a diagram showing an example of a schematic configuration of the order management system 1 of the fourth embodiment.
As described above, in the order management system 1 of the first embodiment, the SNS access information providing unit 112 of the POS service unit 11 displays a paper on which a two-dimensional code including SNS access information including link information and order number is displayed. Etc. are output.
On the other hand, in the order management system 1 of the fourth embodiment, the SNS access information providing unit 112 of the POS service unit 11 transmits wireless communication data or a voice signal as the SNS access information including the link information and the order number to the mobile communication terminal 12. Send to.

Specifically, in the example shown in FIG. 1, the order-related information display unit 123 of the mobile communication terminal 12 includes an order screen access unit 123A, an order screen display processing unit 123B, an order information transmission unit 123C, and order history accounting information. While the request unit 123D, the order history accounting information receiving unit 123E, and the order history accounting information display processing unit 123F are provided, in the example shown in FIG. 9, the order-related information display unit 123 of the mobile communication terminal 12 is provided. , Order screen access unit 123A, order screen display processing unit 123B, order information transmission unit 123C, order history accounting information request unit 123D, order history accounting information reception unit 123E, order history accounting information display processing unit 123F. The order number display processing unit 123G is also provided.
In the order management system 1 of the fourth embodiment, the order number display processing unit 123G of the mobile communication terminal 12 displays the order number included in the SNS access information provided by the SNS access information providing unit 112. That is, in the order management system 1 of the fourth embodiment, the order number is displayed on the display of the mobile communication terminal 12.

<Fifth Embodiment>
Hereinafter, a fifth embodiment of the order management system, the order management method, and the order management server of the present invention will be described.
The order management system 1 of the fifth embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the fifth embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

FIG. 10 is a diagram for explaining an example of a change in the display content of the display of the mobile communication terminal in the order management system 1 of the fifth embodiment.
In the example shown in FIG. 10, the display of the mobile communication terminal 12 is read (scanned) by the camera (not shown) of the mobile communication terminal 12 during the entry registration process of the user of the restaurant. Display the image of.
Next, the display of the mobile communication terminal 12 reads the SNS access information to the SNS service unit by the SNS access information reading unit 121, and attempts to access the SNS service unit 13 by the SNS access unit 122A of the SNS service display unit 122. Is displayed.
In the example shown in FIG. 10, the mobile communication terminal 12 has a friendship with a restaurant in the friend function operated by the SNS service unit 13, and the display of the mobile communication terminal 12 is transmitted from the SNS service unit 13. It is shown that the order screen access information to the SNS store screen and then the order screen is displayed.

Next, the display of the mobile communication terminal 12 accesses the order management server 14 by the order screen access unit 123A of the order-related information display unit 123, and based on the order screen data transmitted from the order screen data transmission unit 141, the display of the mobile communication terminal 12 accesses the order management server 14. Display the order screen.
The order screen displayed on the display of the mobile communication terminal 12 includes a button for moving to the order TOP screen (initial screen of the order screen), a button for moving to the display screen of the menu group which is a group of a plurality of menus, and the like. At least one of the button to move to the product list display screen, the button to move to the product details display screen, the button to move to the order confirmation screen, the button to move to the order history display screen, the clerk call button and the accounting request button May be included.

<Sixth Embodiment>
Hereinafter, a sixth embodiment of the order management system, the order management method, and the order management server of the present invention will be described.
The order management system 1 of the sixth embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the sixth embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

As described above, the order management system 1 of the first embodiment includes one POS service unit 11. On the other hand, the order management system 1 of the sixth embodiment includes a plurality of POS service units 11, ....
In the order management system 1 of the sixth embodiment, when the user of the restaurant enters the restaurant, one POS service unit 11 selected by the restaurant among the plurality of POS service units 11, ... The SNS access information providing unit 112 provides SNS access information including the link information and the order number of the SNS service unit 13.

<7th Embodiment>
Hereinafter, a seventh embodiment of the order management system, the order management method, and the order management server of the present invention will be described.
The order management system 1 of the seventh embodiment is configured in the same manner as the order management system 1 of the first embodiment described above, except for the points described later. Therefore, according to the order management system 1 of the seventh embodiment, the same effect as that of the order management system 1 of the first embodiment described above can be obtained except for the points described later.

In the order management system 1 of the first embodiment described above, after the SNS access information providing unit 112 of the POS service unit 11 provides the SNS access information including the order number, the user of the restaurant takes a seat in the restaurant. Not expected to change.
On the other hand, after the SNS access information providing unit 112 of the POS service unit 11 provides the SNS access information including the order number, the user of the restaurant may want to change the seat in the restaurant.

Therefore, in the order management system 1 of the seventh embodiment, after the SNS access information providing unit 112 of the POS service unit 11 provides the SNS access information including the order number, the user of the restaurant takes a seat in the restaurant. When changed, the order information processing unit 113 of the POS service unit 11 orders the order management server 14 so that the food and drink are provided to the changed seat in the restaurant without changing the order number. The changed seat information is added to the order information transferred from the order information transfer unit 142A of the management unit 142 to the POS service unit 11. Further, the changed seat information may be added to the order history accounting information transmitted from the order history accounting information transmission unit 114 of the POS service 11 and transmitted.

As described above, in the order management system 1 of the first to seventh embodiments, the order of the product of the user of the restaurant through the mobile communication terminal 12 in the restaurant and the direct from the restaurant to the user of the restaurant By linking the SNS service department 13, the POS service department 11, and the order management server 14, the communication (sales promotion) of the restaurant is newly acquired by the restaurant through the friend function of the SNS. It relates to a mechanism that makes it possible while improving the convenience of restaurant users and reducing the financial burden and operational burden of restaurants without newly acquiring and managing the personal information of customers).

In the order management system 1 of the first to seventh embodiments, the clerk of the restaurant stores the products ordered by the user of the restaurant (for example, food, drink, etc.) up to the table where the user of the restaurant is seated. Applies to restaurants in the form of being carried by.
As described above, in the order management system 1 of the first to seventh embodiments, the user of the restaurant uses the restaurant to display the procedure / screen for ordering the product using his / her mobile communication terminal 12. It can be realized in a form that is highly convenient and appealing to the person.
Further, in the order management system 1 of the first to seventh embodiments, the user of the restaurant who ordered the product using the mobile communication terminal 12 is asked from the store side (for details, from the SNS service unit 13). Sales promotion activities such as information transmission and distribution of benefits / coupons can be performed through the SNS service department 13.
Further, in the order management system 1 of the first to seventh embodiments, it is not necessary to newly acquire and manage the personal information of the user (customer) of the restaurant other than the SNS account that acquires them through the friend function of the SNS. It can be realized in the form (without the risk of leakage of customer information).

Further, in the order management system 1 of the first to seventh embodiments, a common order number is used by the POS service unit 11, the mobile communication terminal 12, and the order management server 14, so that the order information is regenerated by the POS service unit 11. There is no need to enter anything. Further, the user of the restaurant can place an order using the clerk of the restaurant, an order using the self-order terminal installed in the restaurant, etc., in addition to the order using his / her mobile communication terminal 12. , In those cases the order information is integrated. Therefore, it is possible to flexibly respond to requests from restaurant users for orders and various store operations.
Further, in the order management system 1 of the first to seventh embodiments, the user of the restaurant simply uses the SNS service unit 13 that he or she normally uses as it is, and is newly separated for ordering the product. Since it is not necessary to register the user of the SNS service department of the above, there is no need to register the user at the time of ordering, and there is no concern about leakage of customer information.
Further, in the restaurant to which the order management system 1 of the first to seventh embodiments is applied, in addition to the order by the mobile communication terminal 12, the order through the clerk of the restaurant and the installation in the restaurant as before. It is highly convenient because orders from the self-ordering terminals that have been made can also be used in parallel.

Further, the restaurant to which the order management system 1 of the first to seventh embodiments is applied may construct a function capable of placing an order for a product outside the range of the function provided by the SNS service unit 13. .. In that case, the ordering procedure and screen can be flexibly configured without being bound by the function of the SNS service unit 13, so that the convenience and appeal of the user of the restaurant can be enhanced.
In addition, the restaurant to which the order management system 1 of the first to seventh embodiments is applied distributes information and distributes benefits / coupons to the users of the restaurant who ordered the product through the SNS service unit 13. It can be carried out. Since it is not necessary for the restaurant to newly acquire and manage the personal information of the user (customer) of the restaurant other than the SNS account acquired through the friend function of the SNS, the customer when transmitting information or distributing benefits / coupons. There is no risk of leaking information.

Further, in the order management system 1 of the first to seventh embodiments, the order number issued by the POS service unit 11 when the user of the restaurant enters the restaurant is the number and attributes of the users of the restaurant. And it is linked with the seat / table number that guides the users of the restaurant.
Further, in the order management system 1 of the first to seventh embodiments, the product ordered by the user of the restaurant and the seat / table in which the user of the restaurant is seated are linked by the linking of the order number. Is linked.
If the products are linked to the same order number, even if they are ordered from means other than the mobile communication terminal 12, they are integrated into one. For example, instead of the user of the restaurant, the clerk of the restaurant can place an order from the handy terminal of the restaurant.
In the order management system 1 of the first to seventh embodiments, the link information including the order number issued by the POS service unit 11 and the link destination to the store page of the SNS service unit 13 is carried by the user of the restaurant. When it is read by the mobile communication terminal 12, the user of the restaurant has already registered as a user (including customer information or terminal information of the user of the restaurant at the time of user registration) or a new user. The friend function operated by the SNS service unit 13 to be registered is automatically activated, and the screen transitions to the store account screen (initial screen of the order screen) on the SNS service.
As the SNS service unit 13 described above, for example, LINE, KakaoTalk, facebook messenger and the like can be applied to the order management system 1 of the first to seventh embodiments.

Further, in the order management system 1 of the first to seventh embodiments, the screen of the mobile communication terminal 12 is a website or mobile communication terminal application capable of ordering products via the store account screen on the SNS service. Transition to the screen (order screen). In that case, only the order number is inherited in a form that does not include the user information (SNS account information) registered in the SNS service unit 13. The user of the restaurant can order the product from this website or the mobile communication terminal application by using his / her mobile communication terminal 12.
That is, in the order management system 1 of the first to seventh embodiments, when ordering a product, it is not necessary to newly register the user on the website for ordering the product or the mobile communication terminal application. The restaurant also does not need to obtain personal information by obtaining permission from the user of the restaurant to order the product.
Further, in the order management system 1 of the first to seventh embodiments, the order information is automatically linked to the POS service unit 11 by associating with the order number of the POS service unit 11. The order information is integrated into the flow of functions (kitchen printer output function, accounting function, etc.) provided by the POS service unit 11.
Further, in the order management system 1 of the first to seventh embodiments, the user of the restaurant selects and orders the product from the website (order screen) transitioned from the SNS site.
As described above, in the order management system 1 of the fifth embodiment, as functions that can be used from the website, a menu group, a product list, a product selection, and an order content confirmation for facilitating the product selection of the restaurant user. , Order, order history confirmation, clerk call, accounting request.
Further, in the order management system 1 of the first to seventh embodiments, the SNS service unit registered by the user of the restaurant is for transmitting information, benefits, and coupons from the restaurant to the user of the restaurant. It is done through the functions provided by 13.

As described above, in the order management system 1 of the first to seventh embodiments, tools for improving convenience for restaurant users, reducing the load of dealing with the risk of leakage of personal information of restaurants, and ordering / sales promotion. It is possible to reduce the human and economic burden on the operation of.

Although the embodiments for carrying out the present invention have been described above using the embodiments, the present invention is not limited to these embodiments, and various modifications and substitutions are made without departing from the gist of the present invention. Can be added. The configurations described in each of the above-described embodiments and examples may be appropriately combined.

It should be noted that all or a part of the functions of each part of the order management system 1 in the above-described embodiment is recorded on a computer-readable recording medium by recording a program for realizing these functions on the recording medium. It may be realized by loading the program into a computer system and executing it. The term "computer system" as used herein includes hardware such as an OS and peripheral devices.
Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage unit such as a hard disk built in a computer system. Further, a "computer-readable recording medium" is a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short period of time. In that case, a program may be held for a certain period of time, such as a volatile memory inside a computer system serving as a server or a client. Further, the above-mentioned program may be a program for realizing a part of the above-mentioned functions, and may be a program for realizing the above-mentioned functions in combination with a program already recorded in the computer system.

1 ... Order management system, 11 ... POS service department, 111 ... Store entry registration department, 112 ... SNS access information provision department, 113 ... Order information processing department, 114 ... Order history accounting information transmission department, 12 ... Mobile communication terminal, 121 ... SNS access information reading unit, 122 ... SNS service display unit, 122A ... SNS access unit, 122B ... friend registration processing unit, 122C ... SNS store screen display processing unit, 122D ... order screen access information reading unit, 123 ... order related information Display unit, 123A ... Order screen access unit, 123B ... Order screen display processing unit, 123C ... Order information transmission unit, 123D ... Order history accounting information request unit, 123E ... Order history accounting information receiving unit, 123F ... Order history accounting information display Processing unit, 123G ... Order number display processing unit, 13 ... SNS service department, 131 ... SNS store screen data transmission unit, 132 ... Friend function unit, 133 ... Order screen access information providing unit, 14 ... Order management server, 141 ... Order Screen data transmission unit, 142 ... Order management unit, 142A ... Order information transfer unit, 142B ... Order history accounting information request transfer unit, 142C ... Order history accounting information transfer unit

Claims (11)

The POS Service Department, which provides POS (Point Of Sale) services to restaurants,
A mobile communication terminal carried by the user of the restaurant and
The SNS Service Department, which provides SNS (Social Networking Service) services,
An order management system including an order management server that manages orders at the restaurant.
The POS service unit includes an SNS access information providing unit that provides SNS access information including link information and an order number of the SNS service unit when the user enters the restaurant.
The mobile communication terminal includes an SNS access information reading unit that reads the SNS access information provided by the SNS access information providing unit, an SNS service display unit that transmits / receives information to / from the SNS service unit, and an order management server. Equipped with an order-related information display unit that sends and receives information
The SNS service display unit includes an SNS access unit that executes SNS access to the SNS service unit based on the link information included in the SNS access information.
The SNS service unit includes a friend function unit that activates a friend function operated by the SNS service unit on the mobile communication terminal in response to the SNS access from the mobile communication terminal.
The SNS service display unit of the mobile communication terminal is the restaurant in the friend function when the mobile communication terminal does not have a friendship with the restaurant in the friend function operated by the SNS service unit. It is equipped with a friend registration processing unit that executes the registration processing necessary to have the above-mentioned friendship with.
The SNS service unit transmits SNS store screen data, which is data on the SNS store screen, to the mobile communication terminal when the mobile communication terminal has the friendship with the restaurant in the friend function. Equipped with a data transmitter
The SNS service display unit of the mobile communication terminal includes an SNS store screen display processing unit that displays the SNS store screen based on the SNS store screen data transmitted by the SNS store screen data transmission unit.
The SNS service unit provides order screen access information including a link information to the order management server and an order number when the mobile communication terminal has the friend relationship with the restaurant in the friend function. Equipped with a screen access information provider
The order-related information display unit of the mobile communication terminal includes an order screen access unit that executes order screen access to the order management server based on link information included in the order screen access information.
The order management server includes an order screen data transmission unit that transmits order screen data to the mobile communication terminal.
The order-related information display unit of the mobile communication terminal includes an order screen display processing unit that displays an order screen based on the order screen data transmitted by the order screen data transmission unit, and an order input by the user. It is provided with an order information transmission unit that transmits order information including the contents of the above and the order number.
The order management server includes an order management unit that receives the order information transmitted by the order information transmission unit.
The order management unit includes an order information transfer unit that transfers the order information transmitted by the order information transmission unit to the POS service unit.
The POS service unit includes an order information processing unit that executes processing on the order information transferred by the order information transfer unit.
The information transmitted and received between the mobile communication terminal and the SNS service unit includes SNS account information.
The information sent and received between the mobile communication terminal, the order management server, and the POS service unit does not include personal information of the user including SNS account information.
Order management system. The SNS access information provided by the SNS access information providing unit is at least one of information contained in a two-dimensional code, information contained in wireless communication data, and information contained in a voice signal.
The order management system according to claim 1. The mobile communication terminal receives order history accounting information, which is information including at least one of order history information, accounting amount information, and information regarding whether or not payment is completed, in response to input by the user. Equipped with an order history accounting information requesting department
The order management unit includes an order history accounting information request transfer unit that transfers an order history accounting information request to the POS service unit in response to a request for the order history accounting information by the order history accounting information request unit.
The POS service unit creates the order history accounting information in response to the order history accounting information request transferred from the order history accounting information request transfer unit, and transmits the order history to the order management unit of the order management server. Equipped with an accounting information transmission unit
The order management unit includes an order history accounting information transfer unit that transfers the order history accounting information transmitted from the order history accounting information transmission unit to the mobile communication terminal.
The mobile communication terminal includes an order history accounting information receiving unit that receives the order history accounting information transferred by the order history accounting information transfer unit, and an order history accounting information display processing unit that displays the order history accounting information. Prepare, prepare
The order management system according to claim 1 or 2. When a plurality of SNS service units are included in the order management system,
When the user enters the restaurant,
The SNS access information providing unit provides the SNS access information including the link information of one SNS service unit selected by the restaurant or the user among the plurality of SNS service units and the order number. provide,
The order management system according to any one of claims 1 to 3. The SNS access information providing unit transmits wireless communication data or a voice signal as the SNS access information to the mobile communication terminal.
The mobile communication terminal includes an order number display processing unit that displays the order number included in the SNS access information received from the SNS access information providing unit.
The order management system according to claim 1. The order screen display processing unit displays the order screen based on the order screen data transmitted by the order screen data transmission unit.
The order screen displayed by the order screen display processing unit based on the order screen data includes a button for moving to the order TOP screen, a button for moving to the display screen of the menu group which is a group of a plurality of menus, and the like. Includes at least one of a button to go to the product list display screen, a button to go to the order confirmation screen, a button to go to the order history display screen, a clerk call button, and a checkout request button.
The order management system according to claim 1. After the order management department receives the information that the payment has been completed from the POS service department,
When the order information transmitting unit transmits new order information including the contents of the new order and the order number,
The order information transfer unit
The new order information transmitted by the order information transmitting unit is not transferred to the POS service unit.
Display on the mobile communication terminal that a new order cannot be made.
The order management system according to claim 3. When a plurality of POS service units are included in the order management system,
Among the plurality of POS service units, one POS service unit selected by the restaurant provides the SNS access information when the user enters the restaurant.
The order management system according to any one of claims 1 to 7. When the user changes the seat in the restaurant after the SNS access information providing unit provides the SNS access information including the order number.
The order information processing unit changes to the order information transferred from the order information transfer unit so that the food and drink are provided to the changed seat in the restaurant without changing the order number. Add information about the back seats,
The order history accounting information sent from the order history accounting information transmission unit includes the changed seat information,
The order management system according to any one of claims 1 to 8. The POS Service Department, which provides POS (Point Of Sale) services to restaurants,
A mobile communication terminal carried by the user of the restaurant and
The SNS Service Department, which provides SNS (Social Networking Service) services,
An order management method of an order management system including an order management server that manages orders at the restaurant.
The SNS access information providing step in which the POS service unit provides SNS access information including the link information and the order number of the SNS service unit when the user enters the restaurant.
The SNS access information reading step in which the mobile communication terminal reads the SNS access information provided in the SNS access information providing step, and
An SNS access step in which the mobile communication terminal executes SNS access to the SNS service unit based on the link information included in the SNS access information.
A friend function activation step in which the SNS service unit activates a friend function operated by the SNS service unit on the mobile communication terminal in response to the SNS access from the mobile communication terminal.
It is necessary for the mobile communication terminal to have the friendship with the restaurant in the friend function when the mobile communication terminal does not have the friendship with the restaurant in the friend function operated by the SNS service unit. The friend registration process step to execute the registration process and
When the mobile communication terminal has the friendship with the restaurant in the friend function, the SNS service unit transmits the SNS store screen data, which is the data of the SNS store screen, to the mobile communication terminal. Data transmission step and
An SNS store screen display step in which the mobile communication terminal displays the SNS store screen based on the SNS store screen data transmitted in the SNS store screen data transmission step.
When the mobile communication terminal has the friendship with the restaurant in the friend function, the SNS service unit provides order screen access information including link information to an order management server and an order number. Access information provision steps and
An order screen access step in which the mobile communication terminal executes order screen access to the order management server based on the link information included in the order screen access information.
An order screen data transmission step in which the order management server transmits order screen data to the mobile communication terminal, and
An order screen display step in which the mobile communication terminal displays an order screen based on the order screen data transmitted in the order screen data transmission step.
An order information transmission step in which the mobile communication terminal transmits order information including the contents of the order input by the user and the order number.
An order information transfer step in which the order management server transfers the order information transmitted in the order information transmission step to the POS service unit, and
The POS service unit includes an order information processing step that executes processing for the order information transferred in the order information transfer step.
The information transmitted and received between the mobile communication terminal and the SNS service unit includes SNS account information.
The information sent and received between the mobile communication terminal, the order management server, and the POS service unit does not include personal information of the user including SNS account information.
Order management method. An order management server that manages orders at restaurants
The POS service department that provides the POS (Point Of Sale) service to the restaurant is the SNS service department that provides the SNS (Social Networking Service) service when a user carrying a mobile communication terminal enters the restaurant. Provide SNS access information including link information and order number of
The mobile communication terminal reads the SNS access information provided by the POS service unit, and executes SNS access to the SNS service unit based on the link information included in the SNS access information.
The SNS service unit activates the friend function operated by the SNS service unit on the mobile communication terminal in response to the SNS access from the mobile communication terminal.
The mobile communication terminal is necessary to have the friendship with the restaurant in the friend function when the friend function operated by the SNS service unit does not have the friendship with the restaurant. Execute the registration process and
When the mobile communication terminal has the friendship with the restaurant in the friend function, the SNS service unit transmits the SNS store screen data, which is the data of the SNS store screen, to the mobile communication terminal.
The mobile communication terminal displays the SNS store screen based on the SNS store screen data transmitted by the SNS service unit.
The SNS service unit provides order screen access information including a link information of the order management server and an order number when the mobile communication terminal has the friend relationship with the restaurant in the friend function.
The mobile communication terminal reads the order screen access information transmitted by the SNS service unit, and executes order screen access to the order management server based on the link information included in the order screen access information.
The order management server includes an order screen data transmission unit that transmits order screen data to the mobile communication terminal in response to the order screen access from the mobile communication terminal.
The mobile communication terminal displays an order screen based on the order screen data, and also transmits order information including the contents of the order input by the user and the order number.
The order management server includes an order management unit that receives the order information transmitted by the mobile communication terminal.
The order management unit includes an order information transfer unit that transfers the order information transmitted by the mobile communication terminal to the POS service unit.
The POS service unit executes processing on the order information transferred by the order information transfer unit, and then performs processing.
The information transmitted and received between the mobile communication terminal and the SNS service unit includes SNS account information.
The information sent and received between the mobile communication terminal, the order management server, and the POS service unit does not include the personal information of the user including the SNS account.
Order management server.

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