JP7069393B1 - Information processing equipment, information processing methods and information processing systems - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it easy for a user to use a service. SOLUTION: An information processing apparatus 30 associates and stores user identification information for identifying a user and a plurality of usage service identification information given to the user, and is different from the appeal service to be appealed. The storage unit 32 that stores the appeal conditions related to the usage record of the service and the appeal content related to the rights or information obtained by using the appeal service in association with each other, and the acquisition to acquire the usage record of a plurality of usage services by the user. Unit 332 and at least one usage record of the plurality of usage services satisfy at least one of the appealing conditions, and at least one of the appealing services stored in association with the appealing conditions corresponds to the plurality of usage service identification information. When it is different from any of the plurality of used services, it has a notification unit 333 for notifying the user of the appeal content stored in association with the appeal service. [Selection diagram] FIG. 4

Description

The present invention relates to an information processing apparatus, an information processing method and an information processing system.

Conventionally, there is known an information processing system that displays a service registered by a user and a service not registered by the user on an information terminal used by the user (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2006-53776

In a conventional information processing system, by displaying a service that is not used by the user on an information terminal used by the user, it is possible to notify the user that there is a service that is not being used. However, there is a problem that it is difficult for the user to newly use the service if the user cannot understand the merit of using the service that is not used.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to make it easier for users to use the service.

The information processing apparatus according to the first aspect of the present invention includes user identification information acquired from a user and a plurality of uses given to the user in order for the user to use each of the plurality of usage services. The user information storage unit that stores the service identification information in association with each other, the appealing service to be appealed, the appealing conditions regarding the usage record of other services different from the appealing service, and the rights obtained by using the appealing service. Alternatively, the appeal information storage unit that stores the appeal content related to the information in association with each other, the acquisition unit that acquires the usage record of the plurality of usage services by the user based on the plurality of usage service identification information, and the plurality of usages. At least one of the usage records of the service satisfies at least one of the appeal conditions stored in the user information storage unit, and at least one of the appeal services stored in the appeal information storage unit in association with the appeal condition. If one is different from any of the plurality of usage services corresponding to the plurality of usage service identification information stored in the user information storage unit, the appeal content stored in the appeal information storage unit in association with the appeal service is stored. It has a notification unit for notifying the user.

The usage service is an electronic money management service that manages the user's electronic money account, the appeal service is a service that enables a predetermined payment, and the notification unit is for the electronic money by the user. If the usage record of the account satisfies the appeal condition provided that the electronic money account has a charge history, the privilege is given by charging the electronic money account using the appeal service. You may notify the content of the appeal indicating that.

The usage service is a point management service that manages points that the user can use to purchase products, the appeal service is a service that enables a predetermined payment, and the notification unit is the user's service. By using the appeal service when the appeal condition is satisfied, which is conditioned on the condition that the usage record of the points managed by the point management service is possessed by a predetermined number or more or used more than a predetermined number. , The content of the appeal indicating that the points managed by the point management service will be awarded may be notified.

The appeal service is a service that enables a predetermined payment, and the notification unit indicates that the usage record of the service within a predetermined period by the user is such that the usage fee of the service is a predetermined amount or more. If the above-mentioned appeal condition is satisfied, the above-mentioned appeal content regarding the right or information obtained by paying the above-mentioned usage fee by using the above-mentioned appeal service may be notified.

The usage service is an account management service for charging the user's electronic money account by the first charging means, and the appeal service is the user's electronic money account by a second charging means different from the first charging means. The notification unit satisfies the appeal condition on the condition that the usage record of the electronic money account by the user is charged to the electronic money account by the first charging means. In this case, the user may be notified of the content of the appeal regarding the right or information obtained by charging the electronic money account by the second charging means by using the appeal service.

The usage service is a first point management service that manages points that the user can use to purchase products, and the appeal service is another point of a type different from the points, and is added to the points. It is a second point management service that manages the other points, and the notification unit is the point in which the user manages the usage record of the point by the user in the first point management service. The user may be notified of the content of the appeal regarding the second point management service when the appeal condition is satisfied on the condition that the above is used.

The appeal information storage unit is a right or information obtained by using an appeal condition that combines the usage records of two or more of the plurality of use services and at least one of the plurality of the appeal services. Even if the notification unit notifies the user of the appeal content stored in the appeal information storage unit in association with the combination of the usage records of the plurality of usage services. good.

The information processing method according to the second aspect of the present invention provides the user with the user identification information executed by the computer, acquired from the user, and the user identification information for identifying the user, and each of the plurality of usage services for the user to use. Obtained by using the step of associating and storing a plurality of used service identification information, the appealing service to be appealed, the appealing conditions regarding the usage record of other services different from the appealing service, and the appealing service. A step of associating and storing the content of the appeal regarding the right or information to be granted, a step of acquiring the usage record of the plurality of usage services by the user based on the plurality of usage service identification information, and a step of the plurality of usage services. At least one of the usage records satisfies at least one of the appealing conditions, and at least one of the appealing services associated with the appealing conditions is the plurality of usage services corresponding to the plurality of usage service identification information. If they are different from each other, the user has a step of notifying the user of the content of the appeal associated with the appeal service.

The information processing system according to the third aspect of the present invention includes an information processing device that manages a service used by the user among a plurality of services available to the user, and an information terminal used by the user. The information processing apparatus has the user identification information for identifying the user acquired from the user and the plurality of usage services given to the user in order for the user to use each of the plurality of usage services used by the user. The user information storage unit that stores the identification information in association with each other, the appealing service to be appealed, the appealing conditions regarding the usage record of other services different from the appealing service, and the rights obtained by using the appealing service or An appeal information storage unit that stores information-related appeal contents in association with each other, an acquisition unit that acquires usage records of the plurality of usage services by the user based on the plurality of usage service identification information, and the plurality of usage services. At least one of the appealing services stored in the appealing information storage unit in association with the appealing condition and satisfying at least one of the appealing conditions stored in the user information storage unit. When it is different from any of the plurality of usage services corresponding to the plurality of usage service identification information stored in the user information storage unit, the appeal content stored in the appeal information storage unit in association with the appeal service is described as described above. The information terminal has a notification unit for notifying the information terminal, and the information terminal associates the acquisition unit for acquiring the appeal content from the information processing apparatus, the appeal service corresponding to the appeal content, and the appeal content. It has a display control unit for displaying on the display unit.

According to the present invention, there is an effect that the user can easily use the service.

It is a figure which shows an example of the system configuration of the information processing system 100 which concerns on this embodiment. It is a figure which shows the structure of the information terminal 20. It is a figure which shows an example of the screen which the display control unit 254 made the display unit 24 display the appeal content. It is a figure which shows the structure of an information processing apparatus 30. It is a figure which shows an example of the information which a storage part 32 stores. It is a figure which shows the example of the processing sequence in the information processing system 100.

<Overview of Information Processing System 100>
FIG. 1 is a diagram showing an example of a system configuration of the information processing system 100 according to the present embodiment. The information processing system 100 shown in FIG. 1 includes a plurality of servers 10 (servers 10a and 10b), an information terminal 20, and an information processing device 30. The plurality of servers 10, the information terminal 20, and the information processing device 30 are connected to each other so as to be able to communicate with each other via a communication network such as the Internet.

The information processing system 100 is a system for providing a user with integrated information that integrates asset balance information regarding the user's assets or balance in a plurality of services used by the user who uses the information terminal 20. The service provides financial services such as banks and securities, or points that can be used when a user purchases a product, or points provided to a user to be applied to the purchase of a product by the user. It is a service. In the following description, financial services or point provision services may be referred to as individual services. In this specification, the individual service used by the user may be referred to as a usage service.

The server 10 is a computer for providing individual services to users, and is a front-end server that accepts access from the information terminal 20. The server 10 stores at least one of cash information regarding the user's cash assets or cash balance, or point information regarding points held by the user, in association with the user's account information.

The cash information includes, for example, the amount of cash assets, the date and time when the cash balance occurred, the location of the store where the cash balance occurred, the history of the cash balance, and the user information. User information includes, for example, contact information such as the user's name, age, gender, address, and telephone number. Locations such as stores include websites such as EC (Electronic Commerce) sites. The point information includes, for example, the name of the point, the type of the point, the number of points of the point, the expiration date of the point, the date and time when the point balance occurred, the location of the store where the point balance occurred, the history of the point balance, and the user for the point providing service. Includes the registration date when the information was registered and user information.

The server 10 is not limited to the front-end server, and may be a back-end server different from the front-end server by providing a function related to authentication. When the business operator of the financial service and the business operator of the point providing service are the same, the same server 10 may provide the financial service and the point providing service.

The information terminal 20 is a device such as a smartphone, a tablet terminal, or a personal computer. The information processing device 30 is a computer for providing an integrated service to a user who uses the information terminal 20. The information processing device 30 may be a single computer, or may be configured by a plurality of computers such as a cloud-type server. The information processing device 30 stores the user account information of the plurality of used services used by the user among the plurality of individual services in association with each of the plurality of user account information of the integrated service. In the following description, the user account information of the integrated service is referred to as the integrated account information, and the user account information of the individual service is referred to as the individual account information.

The information processing apparatus 30 refers to the history of the cash balance included in the cash information, the history of the point balance included in the point information, and the like, so that the user has used the individual service (hereinafter referred to as "usage record"). There is). The usage record is, for example, the record of charging using a point card for a point providing service, the record of making a payment using a credit card for a credit card service, or the record of depositing in an account of a financial service.

The information processing apparatus 30 notifies the user of information about a service appealing to the user when the specified usage record satisfies a predetermined appeal condition. The details will be described later, but as an example, the information processing apparatus 30 makes a payment using the card of the company B when the user has a usage record satisfying the appeal condition that the user has a history of payment using the card of the company A. Notify the user of the content of the appeal indicating the merit of information processing. By doing so, the user can use the unregistered service that is not registered in the integrated service.

Hereinafter, an outline of the operation of the information processing system 100 will be described with reference to FIG.
The information terminal 20 transmits the integrated account information to the information processing apparatus 30 according to the operation of confirming the cash balance and the point balance ((1) in FIG. 1). The information processing apparatus 30 requests cash information or point information in a plurality of usage services by accessing a plurality of servers 10 using a plurality of individual account information associated with the integrated account information acquired from the information terminal 20. ((2) in FIG. 1).

The information processing apparatus 30 acquires cash information or point information that can be used to specify the usage record of the individual service by the user from the plurality of servers 10 ((3) in FIG. 1). The information processing apparatus 30 identifies the usage record of the individual service by the user by referring to the acquired plurality of cash information or the plurality of point information.

The information processing apparatus 30 specifies an appeal service to be appealed to the user and the appeal content ((4) in FIG. 1). The content of the appeal is a privilege given to the user by the user using the appeal service, or a message for encouraging the user to use the appeal service. The award is, for example, points that can be used when the user purchases the product, or a ticket or coupon for giving the user preferential treatment when purchasing the product.

The information processing device 30 stores the appeal conditions associated with each of the plurality of appeal services. The appeal condition is a condition indicating the status of the usage record such as "there is a credit card payment history" or "the number of points is XX or more". The information processing device 30 specifies an appeal service different from the individual service corresponding to the individual account information associated with the integrated account information by the user, which is an appeal service whose specified usage record satisfies the appeal condition, and the appeal content of the appeal service. do.

The information processing apparatus 30 notifies the information terminal 20 of integrated information in which a plurality of cash information and a plurality of point information are integrated. Further, the information processing apparatus 30 notifies the information terminal 20 of the service name and the appeal content of the specified appeal service ((5) in FIG. 1). The information terminal 20 displays the acquired integrated information as well as the service name and appeal content of the acquired appeal service on the display provided in the information terminal 20 ((6) in FIG. 1).

An unregistered service that the user has not registered with the integrated service is likely to be an individual service that the user has not used. Therefore, the information processing apparatus 30 causes the information terminal 20 to display the content of the appeal for encouraging the user to use the unregistered service. By operating the information processing device 30 in this way, the information processing device 30 makes it easy for the user to use the unregistered service, so that the service used by the user can be increased. Further, the information processing apparatus 30 makes it easier for the user to register the individual service that has started to be used in the integrated service by causing the user to start using the unregistered service triggered by the appeal content provided by the integrated service.

The operator of the integrated service provided by the information processing apparatus 30 is different from the operator of the individual service provided by the server 10. The business operator of the integrated service provided by the information processing apparatus 30 receives the cash information or point information of the user stored in the server 10 from the business operator of the service provided by the server 10 with the user. It is assumed that they have agreed in advance.

<Configuration of information terminal 20>
FIG. 2 is a diagram showing the configuration of the information terminal 20. The information terminal 20 has a communication unit 21, a storage unit 22, an operation unit 23, a display unit 24, and a control unit 25. The control unit 25 includes an operation reception unit 251, a transmission unit 252, an acquisition unit 253, and a display control unit 254.

The communication unit 21 includes a communication device for transmitting and receiving information via a communication network such as the Internet. The communication device is, for example, a LAN controller or a wireless LAN controller. The storage unit 22 has a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and an SSD (Solid State Drive). The storage unit 22 stores a program executed by the control unit 25.

The operation unit 23 is an input device for receiving an input operation from a user who uses the information terminal 20. The input device is, for example, a keyboard, touch panel, mouse or microphone. The display unit 24 is an output device for outputting information to a user who uses the information terminal 20. The output device is, for example, a display.

The control unit 25 is, for example, a CPU (Central Processing Unit). The control unit 25 operates as an operation reception unit 251, a transmission unit 252, an acquisition unit 253, and a display control unit 254 by executing the program stored in the storage unit 22.

The operation reception unit 251 receives the operation content operated by the user who uses the information terminal 20 to operate the operation unit 23. The operation content is, for example, an operation for the user to register the service to be used in the integrated service, and an operation for the user to browse the integrated information. The transmission unit 252 transmits the integrated account information and the individual account information of the user service to the information processing apparatus 30 in response to the operation reception unit 251 accepting the operation of registering the user service in the integrated service. The transmission unit 252 transmits the integrated account information to the information processing apparatus 30 in response to the operation reception unit 251 accepting the operation for the user to view the integrated information.

The acquisition unit 253 acquires the integrated information from the information processing device 30 by transmitting the integrated account information to the information processing device 30 by the transmission unit 252. The acquisition unit 253 acquires the appeal information including the service name of the appeal service and the appeal content from the information processing apparatus 30. The display control unit 254 causes the display unit 24 to display the service name of the appeal service corresponding to the appeal content and the appeal content in association with each other.

FIG. 3 is a diagram showing an example of a screen in which the display control unit 254 causes the display unit 24 to display the appeal content. The screen shown in FIG. 3 has a display area 261 and a display area 262, a plurality of display images 263 (display image 263a, display image 263b, display image 263c, display image 263d), and a plurality of display images 264 (display image 264a, display image). 264b) and operational image 265 are included.

The display area 261 is an area for displaying a subject indicating the content displayed on the screen. In FIG. 3, the subject "Asset management" is displayed. The display area 262 is an area for displaying information about a plurality of individual services. The plurality of individual services includes a plurality of usage services and a plurality of unregistered services. In FIG. 3, "points", "electronic money", "credit cards", and "bank accounts" indicating the types of individual services are displayed in the display area 262, and each type of individual service corresponds to the type. Each individual service is displayed.

The display image 263 is an image showing information about the individual service. The display image 263a and the display image 263b indicate the service to be used. The display image 263a and the display image 264b indicate the service name of the service used and the cash assets or points held by the user in the service used.

The display image 263c and the display image 263d indicate an unregistered service. The display image 263c and the display image 263d are images displayed in response to the information terminal 20 acquiring the service name of the appeal service from the information processing device 30. The display image 263c and the display image 263d indicate the service name of the unregistered service and a message such as "newly issued" or "open an account" indicating that the unregistered service is available. The user can display a screen for executing an operation for starting the use of the unregistered service by pressing a message such as "issue new" or "open an account".

The display image 264 is an image showing the content of the appeal. The display image 264 is an image displayed in response to the information terminal 20 acquiring the appeal content of the appeal service from the information processing apparatus 30. The display image 264a shows the appeal content corresponding to the unregistered service shown by the display image 263c, and the display image 264b shows the appeal content corresponding to the unregistered service shown by the display image 263d.

The operation image 265 is an operation image for the user to stop the operation related to the subject shown in the display area 261. For example, when the user presses the operation image 265, the information terminal 20 displays a screen different from the screen shown in FIG. 3 (for example, a screen displayed at a time before the time when the screen shown in FIG. 3 is displayed).

<Configuration of information processing device 30>
FIG. 4 is a diagram showing the configuration of the information processing apparatus 30. The information processing device 30 includes a communication unit 31, a storage unit 32, and a control unit 33. The control unit 33 includes a user information acquisition unit 331, an acquisition unit 332, and a notification unit 333.

The communication unit 31 includes a communication device for transmitting and receiving information via a communication network such as the Internet. The communication device is, for example, a LAN controller or a wireless LAN controller. The storage unit 32 has a storage medium such as a ROM, RAM, and SSD. The storage unit 32 stores a program executed by the control unit 33.

The storage unit 32 stores the user identification information (hereinafter referred to as “integrated user ID”) acquired from the user and the plurality of used service identification information (hereinafter referred to as “used service ID”) in association with each other. It functions as a user information storage unit. The usage service ID is information given to the user in order for the user to use each of the plurality of usage services. The storage unit 32 stores the appealing service to be appealed, the appealing conditions regarding the usage record of other services different from the appealing service, and the appealing content regarding the rights or information obtained by using the appealing service in association with each other. Functions as an appeal information storage unit.

FIG. 5 is a diagram showing an example of information stored in the storage unit 32. FIG. 5A is a diagram showing an example of user information stored in the storage unit 32. FIG. 5B is a diagram showing an example of appeal information stored in the storage unit 32. As shown in FIG. 5A, the storage unit 32 stores the integrated account information (that is, the integrated user ID), the plurality of individual account information, the plurality of service names, and the plurality of server addresses in association with each other. The individual account information includes the service ID used and the password. The server address is an address for accessing the server 10.

As shown in FIG. 5B, the storage unit 32 associates the appeal identification information (hereinafter referred to as “appeal ID”) for identifying the appeal content, the appeal service, the appeal condition, and the appeal content. Remember. The appeal information shown in FIG. 5B is stored in advance in the storage unit 32 by being transmitted from an external information processing device (not shown) to the information processing device 30 via a network such as the Internet.

The content of the appeal associated with the appeal ID "A1" shown in FIG. 5B indicates that "the number of A points corresponding to 1% of the charge amount charged using the C card is given". The content of the appeal associated with the appeal ID "A2" indicates that "the number of A points corresponding to 0.5% of the usage amount of the C card is given". The content of the appeal associated with the appeal ID "A7" indicates that "the number of A points corresponding to 2% of the purchase amount in the E market is given".

The control unit 33 is, for example, a CPU. The control unit 33 operates as the user information acquisition unit 331, the acquisition unit 332, and the notification unit 333 by executing the program stored in the storage unit 32.

The user information acquisition unit 331 responds to the user's operation of registering the service to be used in the integrated service, and the service name of the individual service corresponding to the integrated account information, the individual account information, and the individual account information transmitted by the information terminal 20. To get. The service name acquired from the information terminal 20 by the user information acquisition unit 331 may be service name identification information for identifying the service name. The user information acquisition unit 331 uses the integrated account information transmitted by the information terminal 20 in response to the user performing an operation for viewing the integrated information after the user registers the service to be used in the integrated service. Get from 20. The user information acquisition unit 331 stores the acquired integrated account information, individual account information, and service name in the storage unit 32.

The acquisition unit 332 acquires the usage record of the plurality of usage services by the user based on the plurality of usage service IDs. The acquisition unit 332 accesses a plurality of servers 10 using, for example, a plurality of usage service IDs included in a plurality of individual account information associated with the integrated account information acquired from the information terminal 20 by the user information acquisition unit 331. The acquisition unit 332 acquires a plurality of cash information or a plurality of point information including the usage records of the plurality of usage services corresponding to the plurality of usage service IDs from the plurality of accessed servers 10.

The notification unit 333 notifies the user of the appeal content of the appeal service specified based on the appeal condition. When at least one usage record of the plurality of usage services satisfies at least one of the appealing conditions stored in the storage unit 32, the notification unit 333 provides the appealing service stored in the storage unit 32 in association with the appealing condition. Identify. When at least one of the specified appeal services is different from any of the plurality of use services corresponding to the plurality of use service IDs stored in the storage unit 32, the notification unit 333 is stored in the storage unit 32 in association with the appeal service. Notify the user of the content of the appeal.

Specifically, the notification unit 333 refers to the number of points included in the point information of the service used acquired by the acquisition unit 332, and obtains a usage record indicating that "the user has 2000 pt of A points". Identify. The notification unit 333 identifies the appeal service "C card" by satisfying the appeal condition indicating that "the specified usage record has 1000 pt or more of A points" among the appeal conditions shown in FIG. 5 (b). .. The notification unit 333 appeals in association with the appeal service "C card" by specifying that the appeal service "C card" is not included in the user's service by referring to the user information shown in FIG. 5 (a). Notify the user of the content "A point 0.5% will be given when using the C card".

By operating the notification unit 333 in this way, the notification unit 333 can notify the user of the content of the appeal for encouraging the use of the unregistered service in association with the user's unregistered service, so that the user appeals. Make it easier to use unregistered services by referring to the contents. As a result, the notification unit 333 can increase the services used by the user. Further, the notification unit 333 makes it easier for the user to register the individual service in the integrated service by starting the user to use the unregistered service triggered by the appeal content provided by the integrated service.

The notification unit 333 may notify the user of the appeal content stored in the storage unit 32 in association with the combination of the usage records of the plurality of usage services. For example, when a combination of a plurality of usage records among a plurality of usage services satisfies one of the appealing conditions, the notification unit 333 notifies the user of the appealing service associated with the appealing condition.

For example, the storage unit 32 appeals for an appeal condition that combines the usage records of two or more services among a plurality of usage services, and an appeal regarding rights or information obtained by using at least one of the plurality of appealing services. I remember it in association with the content. The rights obtained by using the service are, for example, benefits. The information obtained by using the service is, for example, a message for encouraging the use of the appeal service.

Specifically, the storage unit 32 stores two appeal conditions and one appeal content in association with each other, as in the appeal condition and appeal content associated with the appeal ID “A6” shown in FIG. 5 (b). ing. The two appeal conditions associated with the appeal ID "A6" are "there is a history of Z card usage" and "there is a history of A point usage". One appeal content associated with the appeal ID "A6" is "A point 200pt is granted by payment with a Z card".

In this case, the notification unit 333 specifies "there is a usage history of the Z card" as the first usage record by referring to the cash balance history included in the cash information acquired by the acquisition unit 332. The notification unit 333 specifies "there is a usage history of A points" as the second usage record by referring to the usage history of points included in the point information acquired by the acquisition unit 332. The notification unit 333 determines that the combination of the first usage record and the second usage record satisfies the appeal condition associated with the appeal ID "A6". The notification unit 333 notifies the user of the appeal service "E-market" associated with the appeal ID "A6" and the appeal content "A points of 200 pt are given by payment with the Z card".

By operating the notification unit 333 in this way, the notification unit 333 can increase the number of times the user uses the usage service by trying to obtain the usage record satisfying the appeal condition.

[Notice of appealing service that can charge electronic money]
By the way, when the user is using the electronic money management service that manages the user's electronic money account, the user may want to enjoy the merit of charging the electronic money account. Therefore, the notification unit 333 notifies the user of an appeal service that enables a predetermined settlement such as charging electronic money. The notification unit 333 charges the electronic commerce account using the appeal service, for example, when the user's usage record of the electronic commerce account satisfies the appeal condition that the user has a charge history to the electronic commerce account. Notify the content of the appeal indicating that the privilege will be granted by doing so.

Specifically, the notification unit 333 specifies "there is a B-money charge history" as a usage record by referring to the cash balance history included in the cash information acquired by the acquisition unit 332. The notification unit 333 identifies the appeal service "C card" by satisfying the appeal condition "there is a charge history of B money" shown in FIG. 5 (b). The notification unit 333 refers to the user information shown in FIG. 5A and specifies that the service used by the user does not include the appeal service "C card", so that the appeal content "Charge from the C card is A". Notify the user of "1% points granted".

When the notification unit 333 operates in this way, the notification unit 333 identifies an unregistered service that allows the user to enjoy the benefits by charging the electronic money, and appeals that is the merit of using the unregistered service. The content can be notified to the user. As a result, the notification unit 333 can make it easier for the user to use the unregistered service.

Further, for example, it is assumed that the user is using an account management service for charging the user's electronic money account by the first charging means. The account management service is, for example, a bank. In this case, the user may want to use the second charging means if he / she can enjoy the merit of charging the user's electronic money account by the second charging means different from the first charging means.

Therefore, the notification unit 333 specifies that, for example, the usage record of the electronic money account by the user satisfies the appeal condition on the condition that the electronic money account is charged by the first charging means. The notification unit 333 notifies the user of the content of the appeal regarding the right or information obtained by charging the electronic commerce account by the second charging means by using the appeal service corresponding to the appeal condition that the usage record is satisfied.

Specifically, the notification unit 333 specifies "the B money is registered" as the usage record by referring to the registration information of the electronic money included in the cash information acquired by the acquisition unit 332. The notification unit 333 identifies the appealing service "Bank D" by satisfying the appealing condition "B money is registered" shown in FIG. 5B for the specified usage record. The notification unit 333 refers to the user information shown in FIG. 5A and identifies that the appeal service "Bank D" is not included in the service used by the user, thereby setting the appeal content "B money charge account". Notify the user of "100pt grant".

By operating the notification unit 333 in this way, the notification unit 333 can notify the user of the right or information obtained by the user by charging using the unregistered service. As a result, the notification unit 333 can make it easier for the user to use the unregistered service, so that the number of users who use the unregistered service can be increased.

[Notice of appealing service for which usage fee can be paid]
The user may pay utility charges such as electricity charges or network communication charges such as the Internet by debiting from a bank account or using a credit card. Then, the user may want to enjoy the benefits of paying the utility fee or the usage fee. Therefore, the notification unit 333 notifies the user of an appeal service that enables a predetermined payment such as payment of utility charges or payment of usage charges.

The notification unit 333 uses the appeal service, for example, when the user's usage record of the service used within a predetermined period satisfies the appeal condition that the usage fee of the service is equal to or more than the predetermined amount. Notify the content of the appeal regarding the rights or information obtained by paying the fee. The predetermined period is a period corresponding to the payment date of the usage fee, for example, one month. The predetermined amount is, for example, the minimum value of the usage fee for each of the plurality of usage services.

Specifically, the notification unit 333 refers to the cash balance included in the cash information acquired by the acquisition unit 332, and "the monthly charge of 3000 yen for the D communication service is deducted from the bank account." Is specified as a usage record. The notification unit 333 determines that the specified usage record satisfies the appeal condition "there is a payment history of the usage fee of the D communication service of 3000 yen within one month" shown in FIG. 5 (b). The notification unit 333 refers to the user information shown in FIG. 5A and specifies that the service used by the user does not include the appeal service "Bank D", so that the appeal content "A point 1000 pt is given by opening an account". Is notified to the user.

By operating the notification unit 333 in this way, the notification unit 333 can notify the user of the right or information obtained by the user by paying the usage fee using the unregistered service. As a result, the notification unit 333 can facilitate the use of the unregistered service for the user to pay the usage fee, so that the number of users who use the unregistered service can be increased.

[Notice of appeal service regarding points]
By the way, the user may want to increase a specific point among a plurality of types of points owned by the user. A specific point is, for example, a point that has a larger number of points than other points that it owns. Therefore, the notification unit 333 notifies the user of the appeal service that can give points to the user who uses the point management service that manages the points that the user can use to purchase the product.

The notification unit 333 specifies, for example, that the appeal condition is satisfied on the condition that the usage record of the points managed by the point management service by the user is possessed by a predetermined number or more or used by a predetermined number or more. The predetermined number is a predetermined number of points by the business operator, for example, 1000 points. The notification unit 333 notifies the content of the appeal indicating that the points managed by the point management service are given by using the appeal service corresponding to the appeal condition that the usage record is satisfied.

Specifically, the notification unit 333 specifies that "A points are owned by 2000 pt" as a usage record by referring to the number of points included in the point information acquired by the acquisition unit 332. The notification unit 333 determines that the specified usage record satisfies "having 1000 pt or more of A points" shown in FIG. 5 (b). The notification unit 333 refers to the user information shown in FIG. 5A and specifies that the appeal service "C card" is not included in the user's service, so that the appeal content "A point 0 when using the C card" Notify the user of "1.5% grant".

When the notification unit 333 operates in this way, the notification unit 333 allows the user to purchase products of the same type as the points frequently used by the user or the points given to the user relatively frequently. You can notify the appeal service that can be granted by making a payment. As a result, the notification unit 333 can make it easier for the user to use the unregistered service.

In addition, the user may want to add up and use a plurality of types of points owned by the user. Therefore, when the usage service used by the user is the first point management service that manages the points that the user can use to purchase the product, the notification unit 333 manages the second point, which is different from the first point management service. Notify the user of the service as an appealing service. The second point management service is a service that manages other points of a type different from the points managed by the first point management service and can be added to the points.

For example, when the usage record of points by the user satisfies the appeal condition that the user uses the points managed by the first point management service, the notification unit 333 sets the appeal content regarding the second point management service. Notify the user.

Specifically, the notification unit 333 specifies "the use of A points" as the usage record by referring to the usage history of the points included in the point information acquired by the acquisition unit 332. The notification unit 333 determines that the specified usage record satisfies "there is a usage history of A points" shown in FIG. 5 (b). The notification unit 333 refers to the user information shown in FIG. 5A and specifies that the service used by the user does not include the appeal service "H point", so that the appeal content "A point in the H point service registration" Notify the user of "H points 100pt grant that can be added up with".

By operating the notification unit 333 in this way, the notification unit 333 can notify the user of an appeal service capable of acquiring other points that can be combined with the points that the user frequently uses. As a result, the notification unit 333 can increase the number of services used by the user.

<Processing sequence in the information processing system 100>
FIG. 6 is a diagram showing an example of a processing sequence in the information processing system 100. FIG. 6 shows a part of data transmitted / received between the server 10, the information terminal 20, and the information processing apparatus 30. The processing sequence shown in FIG. 6 starts from the time when the information terminal 20 receives the user operation (S11). The user operation is an operation for the user to browse the integrated information. Upon receiving the user operation, the information terminal 20 transmits the integrated user ID to the information processing apparatus 30 (S12).

The acquisition unit 332 identifies the usage service ID associated with the integrated user ID acquired from the information terminal 20 by the user information acquisition unit 331 (S13). The acquisition unit 332 transmits the specified service ID to the server 10 (S14). The server 10 specifies cash information or point information associated with the acquired service ID (S15). The server 10 transmits the specified cash information or point information to the information processing apparatus 30 (S16).

The notification unit 333 specifies the usage record of the user of the information terminal 20 based on the cash information or the point information acquired from the server 10 by the acquisition unit 332. When the specified usage record satisfies the appeal condition stored in the storage unit 32, the notification unit 333 identifies the appeal service associated with the appeal condition (S17). When the user is using the specified appeal service (NO in S18), the notification unit 333 does not notify the information terminal 20 of the appeal content associated with the specified appeal service.

When the user does not use the specified appeal service (YES in S18), the notification unit 333 identifies the appeal content associated with the specified appeal service (S19). The notification unit 333 notifies the information terminal 20 of the specified appeal service and the specified appeal content (S20). The information terminal 20 displays the acquired appeal content on the display provided in the information terminal 20 (S21).

<Effect of information processing device 30>
As described above, the information processing apparatus 30 has a storage unit 32 that stores user information in which the integrated user ID and the service ID are associated with each other, and the appeal information in which the appeal service is associated with the appeal condition and the appeal content. The information processing apparatus 30 has an acquisition unit 332 that acquires cash information or point information including the usage record of the user of the information terminal 20 by accessing the server 10 using the usage service ID. Then, when the usage record included in the cash information or the point information satisfies the appeal condition and the appeal service corresponding to the appeal condition is an unregistered service, the notification unit 333 displays the appeal content associated with the appeal service. Identify. The notification unit 333 notifies the information terminal 20 of the specified appeal content.

By configuring the information processing device 30 in this way, the information processing device 30 can notify the user of the content of the appeal for appealing to the user to use the unregistered service, so that the user is unregistered. It will be easier to use the service. As a result, the information processing apparatus 30 can increase the services used by the user. Further, the information processing apparatus 30 makes it easier for the user to register the individual service that has started to be used in the integrated service that provided the appeal content by initiating the user to use the unregistered service triggered by the appeal content.

It should be noted that the present invention makes it possible to contribute to Goal 9 “Let's lay the foundation for industry and technological innovation” of the Sustainable Development Goals (SDGs) led by the United Nations.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist. be. For example, all or part of the device can be functionally or physically distributed / integrated in any unit. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.

10 Server 20 Information terminal 21 Communication unit 22 Storage unit 23 Operation unit 24 Display unit 25 Control unit 30 Information processing device 31 Communication unit 32 Storage unit 33 Control unit 100 Information processing system 251 Operation reception unit 252 Transmission unit 253 Acquisition unit 254 Display control Unit 331 User information acquisition unit 332 Acquisition unit 333 Notification unit

Claims (9)

A user information storage unit that stores user identification information acquired from a user to identify a user and a plurality of usage service identification information given to the user in order for the user to use each of the plurality of usage services in association with each other. ,
Appeal information storage that stores the appeal service to be appealed, the appeal conditions related to the usage record of other services different from the appeal service, and the appeal content regarding the rights or information obtained by using the appeal service. Department and
An acquisition unit that acquires the usage record of the plurality of usage services by the user based on the plurality of usage service identification information, and
The usage record of at least one of the plurality of usage services satisfies at least one of the appeal conditions stored in the appeal information storage unit, and is stored in the appeal information storage unit in association with the appeal conditions. When at least one of the appeal services is different from any of the plurality of use services corresponding to the plurality of use service identification information stored in the user information storage unit, the appeal service is stored in the appeal information storage unit in association with the appeal service. A notification unit that notifies the user of the content of the appeal,
Information processing device with. The usage service is an electronic money management service that manages the user's electronic money account.
The appeal service is a service that enables a predetermined payment.
The notification unit uses the appeal service when the appeal condition is satisfied on the condition that the usage record of the electronic money account by the user has a charge history to the electronic money account. Notify the content of the appeal indicating that the benefit is granted by charging the money account,
The information processing apparatus according to claim 1. The usage service is a point management service that manages points that the user can use to purchase products.
The appeal service is a service that enables a predetermined payment.
When the appeal condition is satisfied, the notification unit is conditioned on the condition that the usage record of the points managed by the user by the point management service is possessed by a predetermined number or more or used by a predetermined number or more. , Notifying the content of the appeal indicating that the points managed by the point management service will be granted by using the appeal service.
The information processing apparatus according to claim 1 or 2. The appeal service is a service that enables a predetermined payment.
The notification unit uses the appeal service when the usage record of the service within a predetermined period by the user satisfies the appeal condition that the usage fee of the service is equal to or more than the predetermined amount. And notify the content of the appeal regarding the rights or information obtained by paying the usage fee.
The information processing apparatus according to any one of claims 1 to 3. The usage service is an account management service that charges the user's electronic money account by the first charging means.
The appeal service is a service for charging the user's electronic commerce account by a second charging means different from the first charging means.
The notification unit provides the appeal service when the appeal condition is satisfied on the condition that the usage record of the electronic money account by the user is charged to the electronic money account by the first charging means. Notifying the user of the content of the appeal regarding the right or information obtained by charging the electronic money account by the second charging means by using the method.
The information processing apparatus according to any one of claims 1 to 4. The usage service is a first point management service that manages points that the user can use to purchase products.
The appeal service is a second point management service that manages the other points of a type different from the points and can be added to the points.
The second notification unit satisfies the appeal condition that the usage record of the points by the user satisfies the appeal condition that the user has used the points managed by the first point management service. Notify the user of the content of the appeal regarding the point management service,
The information processing apparatus according to any one of claims 1 to 5. The appeal information storage unit is a right or information obtained by using an appeal condition that combines the usage records of two or more of the plurality of use services and at least one of the plurality of the appeal services. Recall in association with the content of the appeal regarding
The notification unit notifies the user of the appeal content stored in the appeal information storage unit in association with the combination of the usage records of the plurality of usage services.
The information processing apparatus according to any one of claims 1 to 6. Computer runs,
A step of associating and storing a user identification information for identifying a user acquired from a user and a plurality of usage service identification information given to the user in order for the user to use each of the plurality of usage services.
A step of associating and memorizing the appealing service to be appealed, the appealing conditions regarding the usage record of other services different from the appealing service, and the appealing content regarding the rights or information obtained by using the appealing service.
A step of acquiring the usage record of the plurality of usage services by the user based on the plurality of usage service identification information, and
The usage record of at least one of the plurality of usage services satisfies at least one of the appealing conditions, and at least one of the appealing services associated with the appealing conditions corresponds to the plurality of usage service identification information. If it is different from any of the plurality of used services, the step of notifying the user of the content of the appeal associated with the appealing service and the step of notifying the user.
Information processing method with. It includes an information processing device that manages the service used by the user among a plurality of services available to the user, and an information terminal used by the user.
The information processing device is
The user identification information for identifying the user acquired from the user is associated with the plurality of usage service identification information given to the user in order for the user to use each of the plurality of usage services used by the user. User information storage unit to store and
Appeal information storage that stores the appeal service to be appealed, the appeal conditions related to the usage record of other services different from the appeal service, and the appeal content regarding the rights or information obtained by using the appeal service. Department and
An acquisition unit that acquires the usage record of the plurality of usage services by the user based on the plurality of usage service identification information, and
The usage record of at least one of the plurality of usage services satisfies at least one of the appeal conditions stored in the appeal information storage unit, and is stored in the appeal information storage unit in association with the appeal conditions. When at least one of the appeal services is different from any of the plurality of use services corresponding to the plurality of use service identification information stored in the user information storage unit, the appeal service is stored in the appeal information storage unit in association with the appeal service. A notification unit that notifies the information terminal of the content of the appeal
Have,
The information terminal is
An acquisition unit that acquires the appeal content from the information processing device, and
A display control unit that associates the appeal service corresponding to the appeal content with the appeal content and displays it on the display unit.
Information processing system with.

Images