JP7058430B1 - Management system, computer program, and management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a management system capable of notifying a user of a calling party communication terminal of information about a user of the calling party communication terminal even if an incoming communication is received by a calling identifier unknown to the user of the calling party communication terminal.
A management system 100 is a management system that manages incoming communication to a callee communication terminal 3B, and is a caller communication in accordance with a request from a caller communication terminal 3A, which is an example of a caller communication terminal. It is configured to register the sender information associated with the outgoing call identifier of the terminal in the sender information list storage unit 124, which is an example of the incoming call management memory, and the incoming call management memory receives an incoming call when a communication is received. It is a memory that can be accessed by the side communication terminal to acquire the source information.
[Selection diagram] Fig. 1

Description

Facts of publication under Article 30, Paragraph 2 of the Patent Act 1: Published on September 8, 2021 at Apple Store (https://apps.apple.com/jp/app/nafuda/id156261278) Fact 2: Published on October 22, 2021 at Google Play (https://play.google.com/store/apps/dateils?id=com.nafuda.net&hl=ja&gl=US) Facts of public disclosure 3: Published on the website of nafuda Co., Ltd. (https://nafuda.net/) on May 7, 2021 Facts of public disclosure 4: Implemented by the Osaka Industrial Bureau Apply for recruitment of "Osaka Top Runner Development Project" and open to the public at the expert examination committee (business presentation) in the selection process on September 2, 2021. Fact 5: Reiwa 3 (2021) Published on January 27, 2014 at the Osaka Chamber of Commerce [Xport] member information exchange meeting "How to send information under the with / after corona" (online held (Google)) Fact 6: Reiwa 3 (2021) ) Osaka Chamber of Commerce and Industry [Xport] <Business Meet Up> "Proposal for new business / business efficiency improvement utilizing various" data "of companies, etc." presentation (online (Google)) Facts of public disclosure 7: Reiwa 3 (2021) Public at the Osaka Chamber of Commerce [Xport] member information exchange meeting (online (Google)) Reiwa 3 (2021) ) Released at the Osaka Chamber of Commerce [Xport] Member Information Exchange Meeting (held online (Google)) on September 22, 2014

The present disclosure relates to management systems, computer programs, and management methods.

Depending on the communication terminal, a telephone number may be registered in a memory for making a voice call by the communication terminal. Such memory is also called a "phone book". As a result, the communication terminal can read the telephone number from the telephone directory and make a call.

For example, Japanese Patent Application Laid-Open No. 2015-39217 (hereinafter referred to as Patent Document 1) is a call for an image transmitting unit to identify a voice call with a destination terminal from a content stored in the own terminal in the originating terminal. The content is transmitted in association with the identification information, and after the content is transmitted, the call control unit controls the connection for a voice call with the arriving terminal, and the image receiving unit in the arriving terminal requests an incoming call for a voice call. In response to the notification of, the content related to the call identification information of the voice call transmitted by the calling terminal is acquired, and the call control unit discloses a voice call system that displays an incoming call regarding the voice call after acquiring the content. ing.

Japanese Unexamined Patent Publication No. 2015-39217

In a voice call system as in Patent Document 1, a telephone number is registered by a called party communication terminal. However, in this method, the telephone number is not registered in the memory that can be referred to by the called party communication terminal depending on the caller side. In this case, when a voice call is received, information that can identify the user of the calling party communication terminal is not presented to the called party communication terminal for the telephone number that is not registered in the memory of the called party communication terminal. Therefore, when a call is received from a telephone number that the user of the called party communication terminal does not know, it is not possible to answer with confidence. In addition, the so-called short message service that is sent to the receiving phone number, which sends and receives text data between communication terminals, also has similar problems such as unknown, annoying, or harmful mail. ..

The present disclosure has been made in view of such a problem, and is an incoming communication such as a voice from a calling identifier such as a telephone number unknown to the user of the called communication terminal or a text received by a short message service. However, one of the purposes is to provide a management system, a computer program, and a management method capable of notifying the user of the calling party communication terminal of information about the user of the calling party communication terminal.

According to a certain embodiment, the management system is a management system that manages incoming communication to the called communication terminal, and is an outgoing call associated with the outgoing identifier of the calling communication terminal in accordance with a request from the calling communication terminal. The original information is registered in the incoming call management memory, and the incoming call management memory is a memory that can be accessed by the called party communication terminal to acquire the sender information when an incoming communication is received.

According to one embodiment, a computer program is a computer program that causes a computer to function as a management server that manages incoming communications to the called party communication terminal, and is associated with the computer to a calling identifier from the calling party communication terminal. A request for registration of caller ID information is received, and according to the request, the caller information is registered in the incoming call management memory accessible for the called party communication terminal to acquire the caller information when receiving a communication.

According to an embodiment, the management method is a method of managing incoming communication to the called party communication terminal in the management system, from the calling party communication terminal to the management server, the source associated with the calling identifier. Including sending a request for information registration and registering source information in the incoming call management memory according to the request on the management server, the incoming call management memory is issued by the called party communication terminal when a communication is received. Access to get caller number information.

Further details will be described in the embodiments described below.

FIG. 1 is a schematic view showing an example of the configuration of the management system according to the embodiment. FIG. 2 is a block diagram showing an example of the configuration of a communication terminal included in the management system. FIG. 3 is a block diagram showing an example of the configuration of the management server included in the management system. FIG. 4 is a diagram showing an example of a flow of a management method for registering a telephone number based on a request from a calling terminal device in a management system. FIG. 5 is a diagram showing an example of the transition of the display screen displayed on the calling party communication terminal. FIG. 6 is a diagram for explaining a specific example of the calling source number information stored in the management server. FIG. 7 is a diagram showing an example of a flow of a management method when a voice call is received at the called party communication terminal in the management system. FIG. 8 is a flowchart showing an example of the flow of incoming call processing in the called party communication terminal. FIG. 9 is a diagram showing an example of an incoming call screen displayed on the called party communication terminal in step S113 of FIG.

<1. Overview of management system, computer program, and management method>

(1) The management system according to the present embodiment is a management system that manages incoming communication to the called party communication terminal, and is associated with the outgoing call identifier of the calling party communication terminal in accordance with a request from the calling party communication terminal. It is configured to register the sender information in the incoming call management memory, and the incoming call management memory is a memory that the called party communication terminal can access to acquire the sender information when receiving a communication. ..

An incoming communication from a calling communication terminal refers to an incoming call by a communication function for communication, for example, an incoming voice call or a text data in a service called a short message service for transmitting / receiving text data between communication terminals. Incoming calls, etc.

The calling identifier is unique information of the sender of the communication, and when the communication is a voice call, it refers to the telephone number of the calling party communication terminal or the like. When the communication is a short message broadcast, it refers to, for example, an 11-digit character string, the source display of the sender communication terminal in the international network connection of the broadcast, and the like. The source information refers to information associated with these call identifiers, including at least one piece of information that can identify the user of the caller communication terminal other than the call identifier.

The source information registered in the incoming call management memory may be source information or information indicating only the difference from the already registered source information. The source information here includes any of these information.

The called party communication terminal is registered by registering the caller ID information in accordance with the request from the calling party communication terminal in the memory accessible for the called party communication terminal to acquire the caller ID information when receiving a communication. Information about the user of the calling communication terminal is sent to the user of the calling communication terminal even if the incoming call is from a phone number that the user does not know or from a calling identifier such as the sender display in the international network connection of the short message service broadcast. It can be notified. As a result, the user of the called party communication terminal can answer or browse with confidence even if the incoming call is from an outgoing identifier that the user of the called party communication terminal does not know.

(2) Preferably, the source information includes a message to be output to the called party communication terminal when a communication is received. This makes it possible to display the message set on the calling party communication terminal on the called party communication terminal when receiving a communication. As a result, the user of the called party communication terminal can confirm the message even if the incoming call is from an unknown outgoing identifier.

(3) Preferably, the incoming call management memory is a memory referred to by the called party communication terminal when a communication is received from a source that is not in the memory in which the called party information is stored by the called party communication terminal. The incoming call management memory is a memory referred to by the called party communication terminal when an incoming call is received from a outgoing call identifier different from the outgoing call identifier registered by the called party communication terminal. The memory in which the outgoing call identifier is stored by the called party communication terminal is, for example, a storage area called a telephone directory, a message, a handler table, etc., and the outgoing call identifier known by the user of the called party communication terminal is registered. .. As a result, when there is an incoming call from an outgoing call identifier that the user of the called party communication terminal does not know, the sender information is obtained from the incoming call management memory.

(4) Preferably, the source information includes evaluation information representing an evaluation of the source, and the evaluation information is a machine that outputs the evaluation information of the caller communication terminal in response to the input of information regarding the caller communication terminal. The evaluation information output from the learning model is included in the learned learning model by inputting information about the calling party communication terminal to the called party communication terminal to which communication from the calling party communication terminal has arrived.

(5) Preferably, registering in the incoming call management memory requests authentication information about the calling party communication terminal, and permits registration of the calling party information when the authentication of the calling party communication terminal using the authentication information is successful. , Including that. This makes it possible to prevent unauthorized registration of the era information.

(6) Preferably, the authentication information includes a one-time password issued to a specific user. The specific user is, for example, a management user to whom authority has been granted in advance from the management system, and is a user who instructs the calling party communication terminal to register source information. As a result, the sender information can be registered by the calling party communication terminal that obtains a one-time password from a specific user and authenticates using the password. This makes it possible to prevent unauthorized registration of source information.

(7) Preferably, the one-time password is transmitted to the calling side communication terminal according to a predetermined operation by the specific user, and is input from the calling side communication terminal in connection with the request. As a result, the sender information can be registered by the calling party communication terminal that obtains a one-time password from a specific user and authenticates using the password. This makes it possible to prevent unauthorized registration of the era information.

(8) The computer program according to the present embodiment is a computer program that causes the computer to function as a management server that manages incoming communication to the called party communication terminal, and associates the computer with the outgoing call identifier from the calling party communication terminal. The request for registration of the sender information is received, and according to the request, the sender information is registered in the incoming call management memory accessible for the called party communication terminal to acquire the sender information when receiving a communication. The caller ID information is registered in the memory accessible for the called party communication terminal to acquire the caller ID information when receiving a voice call or short message service according to the request from the caller communication terminal. As a result, even if the incoming call is from a telephone number unknown to the user of the called party communication terminal or from the source display in the international network connection of the broadcast transmission of the short message service, the information about the user of the calling party communication terminal is transmitted to the called party. It is possible to notify the user of the terminal. As a result, even if the incoming call is from a telephone number unknown to the user of the called party communication terminal or from the source display in the international network connection of the broadcast transmission of the short message service, the user of the called party communication terminal can answer with confidence. can.

(8) The management method according to the present embodiment is a method for managing incoming communication in a management system, in which a calling party communication terminal registers a source information associated with a calling identifier with a management server. Including sending a request and registering the sender information in the incoming call management memory according to the request in the management server, the incoming call management memory is such that the called party communication terminal acquires the sender information when a communication is received. Access to. The called party communication terminal is registered by registering the caller ID information in accordance with the request from the calling party communication terminal in the memory accessible for the called party communication terminal to acquire the caller ID information when receiving a communication. Even if the call is received from a phone number that the user does not know or from a caller identifier such as the sender display in the international network connection of the short message service broadcast, information about the user of the calling party communication terminal is sent to the user of the calling party communication terminal. It can be notified. As a result, the user of the called party communication terminal can answer or browse with confidence even if the incoming call is from an outgoing identifier that the user of the called party communication terminal does not know.

<2. Examples of management systems, computer programs, and management methods>

FIG. 1 is a schematic view showing an example of the configuration of the management system 100 according to the present embodiment. With reference to FIG. 1, the management system 100 includes a plurality of communication terminals 3A, 3B, ... Connected to the communication network 2. Communication terminals 3A, 3B, ... Are also referred to as communication terminals 3. The management system 100 is a system that manages communication between communication terminals 3. Communication refers to the exchange of data by a communication means for communication, for example, a voice call. As another example, text data may be sent and received between communication terminals, which is called a short message service. In the following examples, it is assumed that a voice call is made as communication between the communication terminals 3. In the following description, by replacing the technology related to voice call with the technology related to short message service even if it is not explicitly described, the system 100 is the same even if the communication is short message service as another example. Works for.

Further, the management system 100 can manage the registration of evaluation information from the communication terminal 3 on the receiving side, evaluate the calling side number from a certain arithmetic expression, and update the evaluation item of the calling side information. Details will be described later.

Each of the communication terminals 3 has the same function (FIG. 2). Any one communication terminal becomes the calling side communication terminal or the called side communication terminal. For example, the communication terminal 3A becomes the calling side communication terminal, and the communication terminal 3B becomes the receiving side communication terminal. The calling side communication terminal may be a device having at least a function of making a call. Therefore, the calling side communication terminal does not have to be the communication terminal 3 having the same function as the called side communication terminal. The calling side communication terminal may be, for example, a device having only a function of making a call.

A control device for a voice call or short message service (not shown) is connected to the communication network 2. The control device controls the connection of a voice call or short message service between the communication terminals 3 based on a call control protocol such as SIP (Session Initiation Protocol). As a result, a call is made from the communication terminal 3A to the communication terminal 3B, and a voice call or a short message service between the communication terminals 3A and 3B is started by the response at the communication terminal 3B.

The communication network 2 is a communication network such as a telephone network or the Internet, and connects data communication and voice communication between communication terminals 3. As shown in FIG. 1, the communication network 2 may include a communication network 2A for connecting data communication between communication terminals 3 and a communication network 2B for connecting voice calls or short message services between communication terminals 3. ..

The management system 100 includes a management server 1 connected to the communication network 2. The management server 1 can manage an incoming voice call or short message service to the called party communication terminal 3B. The management system 100 includes a processing device 4 connected to the communication network 2. The processing device 4 is a general computer having a processor and a memory (not shown).

FIG. 2 is a block diagram showing an example of the configuration of the communication terminal 3. The communication terminal 3 is, for example, a smartphone. The communication terminal 3 is not limited to the smartphone. The communication terminal 3 may be any device as long as it has a communication function for communication. For example, a communication device that performs optical communication or a communication that performs a voice call by Internet communication, which is also called an IP telephone or the like. It may be a device or the like.

With reference to FIG. 2, the communication terminal 3 has a processor 31 and a memory 32. The processor 31 is, for example, a CPU.

The communication terminal 3 includes a first communication unit 33 for accessing the communication network 2 and performing data communication, and a second communication unit 34 for performing a voice call or a short message service. The first communication unit 22 and the second communication unit 34 communicate according to the control of the processor 31. As a result, the communication terminal 3 can perform data communication with other devices. Further, the communication terminal 3 enables a voice call or a short message service with another communication terminal 3.

The communication terminal 3 has a touch panel 35 which is an example of a display unit and an input unit. The touch panel 35 displays the screen according to the control of the processor 31. Further, the touch panel 35 accepts a user operation and inputs an operation signal based on the user operation to the processor 31.

The communication terminal 3 has a microphone 36 as a voice input unit. The microphone 36 inputs an external voice according to the control of the processor 31, and inputs a voice signal to the processor 31. The communication terminal 3 has a speaker 37 as an audio output unit. The speaker 37 outputs sound according to the control of the processor 31. As a result, a voice call with another communication terminal 3 becomes possible according to the control of the processor 31.

The memory 32 may be a primary storage device or a secondary storage device. The memory 32 stores one or more programs executed by the processor 31. One or more programs include an incoming program 321. The incoming call program 321 is a program for causing the processor 31 to perform an operation at the time of receiving a voice call or a short message service. The processor 31 executes the incoming call processing 311 by executing the incoming call program 321. The incoming call processing 311 is a process performed when a call or a call is made from the calling side communication terminal 3A, and the details will be described later.

One or more programs include a call control program 322. The call control program 322 is a program for causing the processor 31 to make a voice call. When the communication terminal 3 transmits / receives text data in the short message service as another example of communication, one or more programs may be replaced with the call control program 322, or in addition, the text data in the short message service may be used. Includes a control program for sending and receiving.

The processor 31 executes the call control process 312 by executing the call control program 322. The call control process 312 is a general call control including outputting the voice from the other communication terminal 3 to the speaker 37 and transmitting the voice input from the microphone 36 to the other communication terminal 3. good. As a result, a voice call with another communication terminal 3 is realized.

One or more programs include the registration program 323. The registration program 323 is a program for causing the processor 31 to perform a process for registering a telephone number in the management server 1. That is, the processor 31 executes the registration process 313 by executing the registration program 323. The registration process 313 will be described later.

The incoming call program 321 and the call control program 322 and the registration program 323 may be independent programs or modules included in one program. This makes it possible to provide programs in various forms.

The incoming program 321 and the call control program 322 and the registration program 323 may be stored in advance in the memory 32 of the communication terminal 3, or at least one program may be written in the memory 32. , May be updated. The at least one program is, for example, an incoming call program 321 or a registration program 323.

The writing or updating of the program to the memory 32 may be performed from an external device by wired or wireless communication such as the communication network 2, or may be performed by reading the media. By providing the communication terminal 3 with the program installed, the user can easily use it. Since the programs can be installed and updated later, even if the communication terminal 3 does not have these programs installed or the installed program is not the latest communication terminal 3, the latest program can be easily obtained. It is possible to perform the processing described later.

When writing or updating the program to the memory 32, the program provider may be registered to use the program of the communication terminal 3. The usage registration is performed, for example, by accepting a user operation that accepts the program usage conditions and the license conditions of personal information in the program. At that time, the provider of the program may give identification information such as a code regarding the use of the program. As a result, when the program is used thereafter, the presence or absence of registration for use is authenticated by the program based on the identification information, and unauthorized use can be prevented.

The memory 32 includes a telephone storage unit 324 which is a storage area for storing a telephone number as an example of a source identifier. The telephone storage unit 324 is also referred to as a "phone book", "incoming call history", "incoming call rejection list", or the like. The sender identifier is unique information of the calling party communication device, and corresponds to a telephone number when making a voice call as communication. When text data is transmitted / received by the short message service as communication, the source identifier is, for example, the source display of the sender communication terminal in the international network connection of simultaneous transmission. When making a voice call as communication, the telephone storage unit 324 is a storage area for storing the source display of the caller communication terminal in the short message service. In this case, the storage area corresponding to the telephone storage unit 324 is also referred to as a "message incoming call history", a "message incoming call rejection list", or the like.

The telephone storage unit 324 may be provided in an external device of the communication terminal 3, or may be provided both inside and outside. In any form, the telephone storage unit 324 stores the telephone number or the source display in the international network connection of the simultaneous transmission of the short message service by the processing of the called side communication terminal 3B, and the called side communication terminal 3B stores the sender display and the like. It is a so-called local area for each called party communication terminal 3B to be referred to.

FIG. 3 is a block diagram showing an example of the configuration of the management server 1. The management server 1 may be configured by one device, or may be configured by a plurality of devices in cooperation with each other. The one or more devices may be a general computer. The management server 1 shown in FIG. 3 is configured by one computer as an example. With reference to FIG. 3, the management server 1 has a processor 11 and a memory 12. The processor 11 is, for example, a CPU.

The management server 1 includes a communication unit 13 for accessing the communication network 2 and performing data communication. The communication unit 13 communicates according to the control of the processor 11. As a result, the management server 1 can perform data communication with other devices.

The memory 12 may be a primary storage device or a secondary storage device. The memory 12 stores one or more programs executed by the processor 31. One or more programs include the registration program 121. The processor 11 executes the registration process 111 by executing the registration program 121.

The registration process 111 includes a token issuance process 115. The token issuing process 115 includes giving identification information to the called party communication terminal 3B. The identification information may be an identification character string as an example, and is referred to as a token, for example. The processor 11 executes the token issuing process 115 at a predetermined timing to issue a token to the called party communication terminal 3B at a predetermined timing. The predetermined timing is, for example, the timing at which the incoming call program 321 is installed on the called party communication terminal 3B, the timing at which the registration program 323 is installed, and the like. By using the token, it becomes possible to manage the called party communication terminal 3B without using the telephone number which is personal information.

The registration process 111 includes an ОTP (one-time pass) issuance process 112. Further, the registration process 111 includes an evaluation process 114. These processes will be described later.

One or more programs include the incoming program 122. The processor 11 executes the incoming call processing 113 by executing the incoming call program 122. The incoming call processing 113 is a processing performed in response to a request from the called party communication terminal 3B, and the details will be described later.

The processor 11 executes the synchronization process 116 by executing the incoming program 122. The synchronization process 116 includes synchronizing the information of the telephone storage unit 324, which is a local storage area for each calling party communication terminal 3A, with the source information list or the like.

The memory 12 has a path storage unit 123 for storing a one-time pass (ОTP) as an example of authentication information issued in the registration process 111 described later. As will be described later, when the ОTP is issued in the registration process 111, the processor 11 stores it in the path storage unit 123. This makes it possible to perform authentication using ОTP in the registration process 111, as will be described later.

The memory 12 has a source information list storage unit 124 that stores a source information list. The source information list is an example of source information, and is information registered in response to a request from the calling side communication terminal 3A. When the communication is a voice call, the source information is, for example, the caller number information.

The calling party number information is the calling party communication other than the calling party identifier associated with the calling party identifier such as the telephone number of the calling party communication terminal 3A or the source display in the international network connection of the broadcast transmission of the short message service. It contains at least one piece of information that can identify the user of terminal 3A. What is associated with the outgoing identifier may be that it includes the outgoing identifier, or that the correspondence with the outgoing identifier is specified in other information. The source information list includes the telephone number of the calling party communication terminal 3A and one or more pieces of information that can identify the user of the calling party communication terminal 3A. Details will be described later.

The source information list storage unit 124 is an example of a memory for incoming call management. As another example of the memory for incoming call management, the memory 12 has an incoming call log storage unit 127 for storing an incoming call log. The incoming call log is a log relating to an incoming communication on the called party communication terminal 3B, and includes, for example, an incoming call date / time, a outgoing identifier such as a telephone number of the called party, and information indicating whether or not there is a response to the incoming call. This information is written at the time of incoming communication or after the incoming communication. The incoming call log storage unit 127 is a storage area for storing the incoming call log in association with the identification information of the called party communication terminal 3B such as a token described later.

The memory for incoming call management such as the sender information list storage unit 124 and the incoming call log storage unit 127 is used in the incoming communication terminal 3B when receiving a voice call or a communication that is an incoming short message service in each incoming communication terminal 3B. Referenced by, the called party communication terminal 3B is used to acquire caller ID information and / or information indicating the presence / absence of a response, browsing, or reply of communication.

What is referred to by the called party communication terminal 3B here is not limited to being directly accessible by the processor 31 of the called party communication terminal 3B, and is accessed by the processor 11 of the management server 1 in response to a request from the processor 31. Then, the read information is passed to the called party communication terminal 3B. Therefore, the sender information list storage unit 124 and the like are social to the telephone storage unit 324 of the communication terminal 3 which is a local storage area for each called party communication terminal 3B, and to a plurality of called party communication terminals 3B. It can be said that it is a storage area.

The memory 12 has a receiving side list storage unit 125 for storing a receiving side list. The receiving side list is an example of information about the called side communication terminal 3B, and includes, for example, information about a user of the called side communication terminal 3B and information about the called side communication terminal 3B itself. The information about the user of the called party communication terminal 3B may be, for example, the gender or age of the user. These pieces of information are acquired by the management server 1 at predetermined timings such as the timing at which the incoming call program 321 is installed and the timing at which the registration program 323 is installed on the called party communication terminal 3B. Acquisition may be realized, for example, by presenting a questionnaire at a predetermined timing and receiving information input according to the questionnaire. The information of the called party communication terminal 3B itself is, for example, the position information of the called party communication terminal 3B, and may be detected by the called party communication terminal 3B and transmitted to the management server 1 as an example. The receiving side list is the information in which these information are registered. The receiving side list storage unit 125 associated with the token described later is a storage area for storing the receiving side list in association with the identification information of the receiving side communication terminal 3B such as the token described later.

The memory 12 has an evaluation registration storage unit 126 that stores an evaluation registration log. The evaluation registration log is information indicating a log on the called side communication terminal 3B side in the evaluation process 114 described later. The evaluation registration storage unit 126 is a storage area for storing the evaluation registration log in association with the identification information of the called party communication terminal 3B such as a token described later.

In the management system 100, in response to a request from the caller side, a telephone number or a source display in the international network connection of simultaneous transmission of a short message service is displayed in the source information list storage unit 124 that can be referred to by each called side communication terminal 3B. The sender number information including is registered. As an example of the scene in which the management system 100 is used, it is assumed that the telephone numbers of one or a plurality of communication terminals 3 owned by the same company A are registered. The same applies to the source display in the international network connection of the short message service broadcast.

It is assumed that the processing device 4 is a device for management of company A, and the plurality of communication terminals 3 are communication terminals 3 (hereinafter, also referred to as employee terminals) carried by employees of company A. It is assumed that a registration program (not shown) is installed in the processing device 4.

FIG. 4 is an example of the flow of the management method in the management system 100, and is a diagram showing an example of a method of registering a telephone number based on a request from the calling side communication terminal 3A. FIG. 5 is a diagram showing an example of transition of the display screen displayed on the touch panel 35 of the employee terminal serving as the calling side communication terminal 3A.

With reference to FIG. 4, first, when the processing device 4 accepts the telephone number registration operation from the user (step S1), the telephone number registration request is transmitted to the management server 1 (step S2). .. This is assumed to be the case where the user operation for registering the telephone number of the employee's mobile phone in the management server 1 is performed in the company A.

The management server 1 is registered in advance with the identification information of the company A that permits the registration of the telephone number. The identification information is, for example, an identifier (ID: identification) and a password. In step S1, the processing device 4 requests the input of the identification information by invoking the registration program according to the user operation. The identification information input by the user operation is transmitted to the management server 1 together with the request, and if the authentication is successful, the management server 1 may receive the request of step S2 from the processing device 4.

Upon receiving the request of step S2 from the processing device 4, the processor 11 of the management server 1 executes the registration program 121. As a result, the management server 1 performs the registration process 111.

The registration process 111 includes an ОTP issuance process 112, as shown in FIG. Upon receiving the request in step S2, the processor 11 of the management server 1 executes the ОTP issuance process 112 to issue an OTP (step S3) and transmit it to the processing device 4 (step S4).

The OTP issued by the processor 11 in step S3 is a password that is valid only once for a predetermined period of time. In step S3, the processor 11 registers the issued OTP in the path storage unit 123 together with the validity period.

Preferably, in step S3, the processor 11 issues a plurality of OTPs. The number of OTPs to be issued may be a predetermined number or may be included in the request in step S2. As a result, it becomes possible to register the telephone numbers of each of the plurality of employee terminals in response to the request in step S2 by the process described later. As a result, when the company A registers a plurality of telephone numbers, the operation for registration can be simplified.

Upon receiving the OTP transmitted in step S4, the processing device 4 transmits the OTP to the employee terminal whose telephone number is to be registered (step S5). In step S5, as an example, OTP is transmitted from the processing device 4 together with a control signal to the employee terminal. The control signal may be a signal for displaying a message prompting the registration of the telephone number on the touch panel 35, or may be a signal for activating the registration program 323. As another example, the OTP may be transmitted by an email addressed to each employee from the processing device 4.

As an example, the transmission of the OTP in step S5 from the processing device 4 is performed by a push type to the employee terminal registered from the processing device 4 according to the user operation for the processing device 4. As a result, the telephone number of the employee terminal is registered according to the request from the processing device 4.

In this case, the processor 31 of the calling side communication terminal 3A, which is an employee terminal, activates the registration program 323 by receiving a control signal together with the OTP from the processing device 4. As a result, the registration process 313 is performed on the calling side communication terminal 3A. When the registration process 313 is started, the processor 31 displays, for example, the notification screen 71 of FIG. 5A on the touch panel 35. As a result, OTP is notified.

The notification screen 71 includes a button 72 instructing the progress of the registration process 313. The user of the employee terminal presses the button 72 when registering the telephone number. As a result, the processor 31 shifts the display of the touch panel 35 to the registration screen 51 of FIG. 5 (C).

When the OTP is notified from the processing device 4 to the employee terminal by a push type, a program such as the registration program 323 may or may not be installed in the employee terminal in advance. ..

If the registration program 323 is not installed on the employee terminal, the notification screen 71 may include display of access information for acquiring the registration program 323. The access information is, for example, access information to a server that provides a registration program 323, and the display of the access information is, for example, a QR code (registered trademark) representing a URL (Uniform Resource Locator) to the server. It may be a two-dimensional code. As a result, the user of the employee terminal can easily install the registration program 323 on the employee terminal. As a result, the employee terminal to which the registration program 323 is not installed can function as the calling side communication terminal 3A.

As another example, the OTP in step S5 may be transmitted in a pull manner in response to a request from the employee terminal. As a result, the telephone number of the employee terminal is registered according to the request from the employee terminal.

In this case, the processor 31 of the calling side communication terminal 3A, which is an employee terminal, activates the registration program 323 according to the user operation. As a result, the registration process 313 is performed on the calling side communication terminal 3A. When the registration process 313 is started, the processor 31 displays, for example, the registration request screen 73 of FIG. 5 (B) on the touch panel 35.

The registration request screen 73 includes a password input field 74 and a button 75 instructing to continue the process. The password is an example of the identification information of the employee terminal, and is, for example, a code given by the company A to the user of the employee terminal. On the registration request screen 73, the location information of the employee terminal may be input in addition to the password. This prevents unauthorized registration.

When the button 75 is pressed on the registration request screen 73, the processor 31 transmits the identification information input in the input field 74 to the processing device 4. The processing device 4 authenticates whether or not the calling party communication terminal 3A is an employee terminal for which a telephone number is registered. As a result, when there is a request from the permitted communication terminal, the OTP can be passed and the registration of the telephone number to the management server 1 can be permitted. If the authentication is successful, the processing device 4 notifies the employee terminal of OTP. Then, the processor 31 shifts the display of the touch panel 35 to the registration screen 51 of FIG. 5 (C). For the screen transition, the screen data prepared in advance in the registration program 323 is used. The same applies to subsequent screen transitions.

In this example, the management server 1 authenticates the processing device 4, and the processing device 4 authenticates the employee terminal. The registration of the telephone number of the employee terminal in the management server 1 is permitted by the two-step authentication. Therefore, it is effective to make the processing on the management server 1 easier than the management server 1 authenticates each employee terminal and issues an OTP, and to prevent the registration of an unauthorized telephone number. Be done.

The registration screen 51 includes an OTP input field 74 and a button 75 instructing the continuation of processing. The registration screen 51 may further include display of conditions necessary for use, such as usage conditions and personal information license conditions. In that case, the button 75 also serves as a button indicating the intention to accept the conditions.

When the OTP is input to the input field 74 and the button 75 is pressed, the processor 31 shifts the display of the touch panel 35 to the registration screen 54 of FIG. 5 (D). The registration screen 54 includes a field for inputting caller ID information including the telephone number of the caller communication terminal 3A.

Specifically, the registration screen 54 includes a telephone number input field 55. The processor 31 may automatically read out the telephone number of the calling party communication terminal 3A and display it in the input field 55 according to the incoming call program 321. As a result, it is possible to effectively prevent input errors and registration of illegal telephone numbers.

The registration screen 54 includes an input field 56 for inputting a department to which the caller belongs and an input field 57 for inputting a name as an example of information for identifying a user of the calling side communication terminal 3A. As a result, the department to which the user belongs and the name are inserted into the transmitted message based on the message template specified by the calling party communication terminal 3A user. Further, the management server 1 and the processing device 4 can easily manage the user of the calling side communication terminal 3A.

The registration screen 54 includes an input field 58 for a display message. The display message refers to information for displaying a message on the touch panel 35 as an example of a message to be output to the called party communication terminal 3B when a voice call is received from the calling party communication terminal 3A. As a result, the user of the called party communication terminal 3B can recognize the caller's message when receiving a voice call from the calling party communication terminal 3A. Similar to receiving a voice call, an incoming short message service can be recognized as a caller's message. Alternatively, it can be recognized as the caller's message by performing an operation specified from the incoming message list of the short message.

The registration screen 54 includes a button 59 for instructing registration of caller ID information. When the button 59 is pressed (step S6), the processor 31 transmits the input values of the input fields 55 to 58 of the registration screen 54 as caller ID information to the management server 1 together with the OTP input in the input field 52. Then, the management server 1 is requested to register the telephone number or the source display in the international network connection of the broadcast transmission of the short message service (step S7).

In the management system 100, the registration of the registration of the calling source number information may be charged. As an example, billing may be made to an employee terminal that intends to register caller ID information. In that case, the registration screen 54 may include an input field for inputting information necessary for payment of expenses such as credit information. Further, the button 59 may also serve as a button indicating an intention to pay the cost. As a result, payment at the time of registering the telephone number becomes easy, and the convenience of the user of the calling side communication terminal 3A can be improved.

As another example, the cost may be paid using the points given when the employee terminal functions as the called party communication terminal 3B by executing the evaluation process 114 described later. In this case, the registration screen 54 may include a display of the balance of points, an input field for inputting the number of points used for payment of expenses, and the like. This prompts you to enter an evaluation, as will be described later.

In response to the request in step S7, the management server 1 authenticates using the OTP (step S8). In step S8, as an example, when the OTP from the calling side communication terminal 3A matches the OTP stored in the path storage unit 123 and is within the valid period, the management server 1 considers the authentication to be successful. In step S8, the management server 1 may authenticate using other information. Here, it suffices to authenticate that the request is based on the registration of the source display in the international network connection of the telephone number permitted to the processing device 4 or the broadcast transmission of the short message service.

If the authentication in step S8 is successful, the processor 11 stores the sender information list based on the caller number information transmitted from the caller communication terminal 3A in the sender information list storage unit 124 (step S9). FIG. 6 is a diagram for explaining a specific example of caller ID number information stored in the sender information list storage unit 124. The calling source number information is, for example, a calling source information list. Preferably, the source information list storage unit 124 stores the source information lists L1, L2, L3, ... For each company registered in the management server 1.

For details, with reference to FIG. 6, the source information list L1 associated with the company A includes data 61 indicating a telephone number and data 62 indicating the department to which the user belongs for each employee terminal permitted by the company A. It was calculated from the data 63 indicating the user's name, the data 64 indicating the display message, the aggregated value of the calling status such as the date and time, the attribute of the called receiving side, the degree of distribution of the calling number, and the evaluation registration. Including evaluation results. When the communication is the transmission and reception of text data in the short message service, the data 61 includes data indicating the source display in the international network connection of the broadcast transmission of the short message service.

In addition to the data 61 to 64 shown in FIG. 6, the sender information list L1 aggregates the call status such as the date and time of the past call, the attributes of the receiving communication terminal, and the dispersion degree of the call number. It may include data indicating a value, an evaluation result calculated from evaluation registration, and the like.

On the registration screen 54, the value input in the input field 55 is registered as the telephone number or the data 61 indicating the source display in the international network connection of the broadcast transmission of the short message service. The value input in the input field 56 is registered as data 62 indicating the department to which the user belongs. The value input in the input field 57 is registered as the data 63 indicating the user's name. The sent message generated from the specified message template is registered as data 64.

Preferably, the source information list L1 contains data 65 indicating an evaluation of the registered caller number information. The evaluation is information registered in the evaluation process 114 in the management server 1, which will be described later, and includes information indicating the degree of evaluation of the calling source number information.

Preferably, when the request of step S2 is received from the processing device 4, the management server 1 is connected to the international network connection of the short message service that has already been registered in association with the company A based on the source information list L1. The processing device 4 may display a list of telephone numbers including the source display. The management server 1 receives an instruction to send a telephone number registration request after displaying a list of telephone numbers including a sender display in the international network connection of the short message service broadcast. As a result, the user of the processing device 4 can confirm the telephone number including the source display in the international network connection of the broadcast transmission of the short message service already registered at the time of requesting the telephone number registration.

Preferably, the management server 1 may accept a request for changing the source information list from the processing device 4 in the same manner as the request in step S2. In this case, for example, the management server 1 reads out the source information list and displays it on the processing device 4. By accepting a user operation for designating the call source number information to be changed from the call source information list, the processing device 4 is used as call source number information on the touch panel 35 of the call side communication terminal 3A to be changed. The registered information may be displayed on the screen as shown in FIG. 5D, and the input of the change may be accepted. Alternatively, the input of the change may be accepted by the user operation for the processing device 4.

The users and departments of employee terminals are subject to change. Also, the displayed message may need to be changed. Therefore, by making it possible to change the calling source number information, it is possible to quickly generate a message and improve convenience, and to provide accurate calling source number information to the user of the called party communication terminal 3B. You will be able to.

FIG. 7 is an example of the flow of the management method in the management system 100, and is a diagram showing an example of the management method when a voice call is received on the called side communication terminal 3B. Further, FIG. 8 is a flowchart showing an example of the processing flow in the management server 1 at that time. When a short message service arrives, it is managed by the same management method.

With reference to FIG. 7, when the calling side communication terminal 3A makes a call (step S21), an incoming call is generated to the called side communication terminal 3B. When there is an incoming call from the calling party communication terminal 3A, the processor 31 of the called party communication terminal 3B is given a calling signal indicating an incoming call. Upon receiving the call signal, the processor 31 of the called party communication terminal 3B starts the process of FIG. FIG. 8 is a flowchart showing an example of the flow of the incoming call processing 311.

With reference to FIG. 8, the processor 31 acquires a calling number from the calling signal received from the calling side communication terminal 3A (step S101). The processor 31 searches the telephone storage unit 324 for information stored in association with the calling number (step S103).

Step S103 may be a general process when an incoming call is received at the communication terminal. That is, when the information associated with the calling number is stored in the telephone storage unit 324 (YES in step S105), the processor 31 reads the registration information associated with the calling number from the telephone storage unit 324 and touches the touch panel. It is displayed on 35 (step S107). As a result, in step S107, in the called party communication terminal 3B, the information registered in association with the calling number is displayed on the touch panel 35 in the telephone storage unit 324 by the called party communication terminal 3B.

In addition, the information stored in association with the telephone storage unit 324 is used to make a call from the calling number, to not answer the call, so-called call rejection setting, or to use a specific function such as a so-called answering machine. When a predetermined process such as a setting for receiving a call is set, the processor 31 performs the process set in the telephone storage unit 324. As a result, the incoming call processing according to the setting on the called party communication terminal 3B is performed, and the convenience of the called party communication terminal 3B is not impaired.

As another example, in the processes from steps S105 to S113, the difference information after the last update date of the calling source number information in the called party communication terminal is acquired from the management server 1, and the calling source number information or necessary. It may be omitted by registering the difference information of the calling source number information in the incoming call management memory and directly referencing it in step S103.

When the information associated with the calling number is not stored in the telephone storage unit 324 (NO in step S105), or when the information stored in the telephone storage unit 324 is registered by the management system 100. The processor 31 transmits the calling number to the management server 1 and requests the calling source number information (step S109). The request in step S109 corresponds to step S23 in FIG.

The processor 11 of the management server 1 that receives the inquiry from the incoming communication terminal 3B executes the incoming call processing 113. The incoming call processing 113 includes searching the sender information list storage unit 124 using the calling number from the called party communication terminal 3B as a search key, and extracting the calling source information list including the calling number used as the search key. This process corresponds to step S24 in FIG.

When the source information list is extracted, in step S25, the management server 1 transmits the source information list to the called party communication terminal 3B. As a result, the called party communication terminal 3B receives the source information list from the management server 1 (YES in step S111).

The processor 31 causes the touch panel 35 to display a screen based on the source information list received from the management server 1 (step S113). The display in step S113 corresponds to step S26 in FIG.

In step S111, the source information list including the calling number is received from the management server 1 as an example. In that case, in step S113, the processor 31 displays based on at least one of the data 62 to 64 other than the calling number, in addition to the calling number corresponding to the data 61 included in the source information list.

FIG. 9 is a diagram showing an example of the incoming call screen 81 displayed on the touch panel 35 in step S113. With reference to FIG. 9, the incoming screen 81 includes, as an example, displays 82 to 85 corresponding to each of the data 61 to 64 included in the source information list. That is, the incoming call screen 81 shows the telephone number 82 based on the data 61 indicating the telephone number of the calling side communication terminal 3A, and the belonging department based on the data 62 indicating the department to which the user of the calling side communication terminal 3A belongs. Includes a display 83, a name display 84 based on data 63 indicating the user's name on the calling party communication terminal 3A, and a message display 85 based on data 64 indicating a display message.

In step S113, the incoming call screen 81 of FIG. 9 is displayed when an incoming call is received from the calling party communication terminal 3A, so that the user of the calling party communication terminal 3B displays information about the calling party communication terminal 3A before answering or browsing. Can be grasped. At this time, even if the call is made from a telephone number not registered in the called party communication terminal 3B, if the call is registered in the management server 1 by the calling party communication terminal 3A in the management system 100, the call is registered. The transmitted information is notified on the called side communication terminal 3B. Therefore, even if the incoming call is from a telephone number that the user of the called-side communication terminal 3B does not know, that is, a number whose identity is not clear, it is possible to answer and browse with confidence.

At the time of receiving a call, the management system 100 first searches the memory of the called party communication terminal 3B, and performs notification based on the information registered by the called party communication terminal 3B. In other words, in the management system 100, the information registered by the called party communication terminal 3B is preferentially used over the calling source number information registered in the management server 1 in the notification of the calling source information. Therefore, the display is easy to understand for the user of the called party communication terminal 3B.

Preferably, even when there is an incoming call for which the calling number has not been registered by the calling party, the incoming call fact and the evaluation input by the receiver may be transmitted from the called party communication terminal to the management server 1. .. In this case, the evaluation may be calculated by the determination formula for each calling number from the incoming fact and the evaluation by the receiver, and the calculated evaluation result may be registered as the calling source number information. A warning mark indicating that a negative evaluation has been made can be added to the calling number that is determined to be annoying or harmful.

That is, in the management system 100, the information received from the telephone number registered in the memory of the called party communication terminal 3B and stored in the memory of the called party communication terminal 3B is registered by the management system 100. If this is not the case, the incoming call screen 81 of FIG. 9 is not displayed on the called party communication terminal 3B, and the display is performed based on the information registered in the memory of the called party communication terminal 3B. In this case, the user of the calling side communication terminal 3A is likely to be an acquaintance of the user of the called side communication terminal 3B. Therefore, it is possible to avoid unnecessary display of the message and rude display of the evaluation described later.

The incoming call screen 81 includes a button 87 for instructing the answer of the voice call and a button 88 for instructing the non-answer. The user of the called party communication terminal 3B can start a voice call or reject the voice call by viewing the display and pressing these buttons.

If the corresponding caller number information is not extracted from the caller information list storage unit 124, the processor 11 of the management server 1 may send an error code indicating that there is no registration, or may not respond. You may. In this case, it is assumed that the processor 31 of the called party communication terminal 3B does not receive the calling source number information when there is no reception from the management server 1 or the error code is received for a predetermined time (in step S111). NO).

When the caller ID information is not received, the processor 31 performs an operation different from the display in step S113. As an example, the processor 31 may display on the touch panel 35 that the calling source is an unknown telephone number. For example, the same screen of FIG. 9 may include a display such as "call source unknown" or "call source unknown". As a result, the user of the called party communication terminal 3B can grasp that the calling source is a telephone number registered by both the called party communication terminal 3B and the calling party communication terminal 3A before answering or browsing.

When a response to an incoming call is instructed by pressing a button 87 on the screen of FIG. 9 (step S27), the processor 31 of the called party communication terminal 3B executes the call control process 312, and the caller side communication terminal 3A and the caller side communication terminal 3A. Control for making a voice call between the two (step S28). As a result, voice communication between the communication terminals 3A and 3B is realized.

Preferably, when the voice call is terminated by the operation of either one of the communication terminals 3A and 3B, the processor 31 accepts the evaluation input from the user of the called side communication terminal 3B (step S29). In step S29, as an example, the processor 31 displays the evaluation input screen on the touch panel 35 at the end of the voice call, and accepts the evaluation input by operating the screen. The processor 31 transmits the input information (input information) indicating the evaluation to the management server 1 (step S30).

In step S30, along with the input information indicating the evaluation, the information for specifying the incoming call such as the date and time and the calling number for the voice call and the information indicating that there is an answer may be transmitted to the management server 1. The information for identifying an incoming call or the information indicating that a response has been received may be automatically acquired by the processor 31 or may be input by a user operation on the evaluation input screen.

The evaluation here refers to the evaluation in the calling source number information of the calling side communication terminal 3A. Specifically, it includes an evaluation of a voice call and a short message service for the calling source number information of the calling side communication terminal 3A. For example, when the management of the calling number information is insufficient, such as when the department or name of the user of the calling side communication terminal 3A is different from the department or name displayed as the calling source number information, or the name is displayed. When the message is different from the content of the voice call of the calling party communication terminal 3A, or when the calling or calling itself is annoying that the recipient does not want, or when the calling source is a harmful person, etc. Then, the evaluation of the calling source number information is low, and if they match or are useful, the evaluation of the calling source number information is high. The evaluation may be rank information, and as an example, it may be a rank of "A", "B" ... As shown in the data 65 of FIG.

It should be noted that preferably, when the input information indicating the evaluation includes a low evaluation such as annoying or harmful, the processor 31 may automatically register the telephone number in the incoming call rejection list of the called party communication terminal 3B.

When the input information is received from the processor 11 of the management server 1 and the incoming communication terminal 3B, the evaluation process 114 is executed. The evaluation process 114 includes updating the calling source number information of the calling side communication terminal 3A that has made a call to the called side communication terminal 3B based on the input information from the called side communication terminal 3B. As an example, in the evaluation process 114, the processor 11 updates the data 65 indicating the evaluation of the source information list for the source display in the international network connection of the corresponding telephone number or the broadcast transmission of the short message service, based on the input information. do.

The evaluation process 114 includes, for example, adding the data 65 based on the input information to the source information list when the data 65 is not included in the source information list. As another example, the evaluation process 114 includes updating the data 65 based on the input information when the data 65 is included in the source information list. To update the data 65, for example, the calculation formula for calculating the new data 65 using the existing data 65 and the new value as parameters is stored in advance, and the evaluation information input to the calculation formula is newly stored. The data 65 may be changed to a value obtained by substituting it as a value.

As an example, whether or not the average of the registered evaluations is a reasonable representative value of the average of the evaluations of the recipients, which is the population, is within a certain confidence interval by t-test or the like. It may be the one that determines whether or not. In this case, the evaluation process 114 may update the data 65 with the values obtained from the input information only if the average of the registered evaluations is statistically found to be within a certain confidence interval. By such evaluation processing 114, the influence of the evaluation posting for the purpose of arbitrary obstruction to the calling side can be diminished.

In the t-test, the number of evaluations registered for a specific calling number greatly affects the confidence interval. Therefore, preferably, the processor 11 executes the evaluation process 114 after obtaining a predetermined amount of input information. Thereby, the evaluation accuracy can be improved.

As another example, the processor 11 uses a learning model machine-learned to output evaluation information with respect to the input information in the evaluation process 114, and data obtained by inputting the input information into the training model. It may be registered as 65 or the data 65 may be updated. The information to be input includes at least one of the information for specifying the incoming call such as the date and time for the voice call and the calling number and the information indicating that there was a response obtained from the called party communication terminal 3B together with the input information. Further may be included. The learning model may be stored in the management server 1 or may be stored in another device and may be used by accessing the other device. Thereby, the evaluation accuracy can be improved. Further, the evaluation accuracy can be improved even if the input information is supplementarily used when a predetermined amount is not obtained.

Preferably, as shown in FIG. 9, the incoming screen 81 includes an evaluation display 86 included in the source information list, which is based on data 65 indicating the evaluation of the source information list. That is, as an example, the evaluation of the source information list obtained by the evaluation process 114 is included in the source information list notified by the called party communication terminal 3B at the time of incoming call. As a result, the user of the called party communication terminal 3B can also know the evaluation of the displayed information. Therefore, the user of the called party communication terminal 3B can confirm the evaluation such as whether or not the sender information list matches the actual caller, whether it is harmful or useful, and the like at the time of incoming call. , Even if the incoming call is from a number whose identity is not clear, it can be determined whether or not to answer with confidence or whether or not to browse.

In the management server 1, the source information list is registered according to the request from the calling side communication terminal 3A. Therefore, when the user of the calling side communication terminal 3A neglects to operate, the information may be out of date or may not be appropriate. Further, when the user of the calling side communication terminal 3A is an unfavorable user or a malicious user, harmful calling source number information is registered. Even in such a case, the reliability of the calling source number information can be enhanced by giving an evaluation according to the operation on the called side communication terminal 3B and notifying the incoming call.

In order to further improve the reliability of the caller ID information, it is preferable that many evaluations are input. Therefore, preferably, the management system 100 has a mechanism for prompting input of evaluation. As an example of the mechanism for prompting the input of the evaluation, the processor 31 of the receiving side communication terminal 3B displays a screen (not shown) for automatically accepting the input of the evaluation at the end of the reception and viewing of the voice call or the short message service. It may be displayed on the touch panel 35. As a result, the user of the called party communication terminal 3B who has finished the voice call can naturally input the evaluation without requiring a special operation, and the input of the evaluation is promoted.

As another example, the input of the evaluation may be given a premiere. The premiere is an example of points. If the use of the management system 100 is billable, the points may be available for payment. Alternatively, the points may be exchangeable for services such as goods. This facilitates the input of evaluation, and as a result, the reliability of the calling source number information can be further improved.

The input of the evaluation may be performed by a user operation for selecting a rank indicating the evaluation such as "A", "B", and the like. As a result, the evaluation can be easily input, and as a result, the input of the evaluation is facilitated.

As another example, the determination may be automatically made based on the behavior of the user of the called party communication terminal 3B at the time of receiving an incoming call, voice call, or receiving a short message service. The behavior of the user of the called party communication terminal 3B at the time of an incoming call or a voice call may be, for example, a word included in the conversation, a voice tone, or the like.

In this case, the processor 31 has a determination formula for determining the evaluation, and the call control process 312 may include a process for determining the evaluation. Examples of the determination formula include those that determine the evaluation by using the keyword associated with the evaluation or based on the difference from the normal voice tone of the user.

Further, the processor 31 may be machine-learned so as to use the behavior of the user of the called-side communication terminal 3B as an input value and output an evaluation corresponding to the behavior. As an example, the processor 31 is machine-learned using a predetermined keyword, a semantically related word and a pair of evaluations, a difference between a user's normal voice tone and a pair of evaluations, and the like as learning data. .. In this case, the processor 31 outputs an evaluation for the behavior of the user obtained in the call control process 312. As a result, the user operation for inputting the evaluation can be unnecessary, and as a result, the evaluation is automatically input.

The evaluation may be given to the calling source number information according to the user attribute of the called party communication terminal 3B. The user attribute may be input by a user questionnaire executed at a specific timing such as when the incoming call program 321 or the registration program 323 is installed on the called party communication terminal 3B. User attributes are, for example, the gender and age band of the user. The user attribute may include location information or the like detected by the called party communication terminal 3B. The processor 11 associates the input information indicating the evaluation transmitted from the called party communication terminal 3B to the management server 1 with the data indicating the user attribute registered in advance. In this case, the data 65 indicating the evaluation of the source information list indicates the evaluation for each user attribute.

As another example of the method in which the processor 11 associates the called party communication terminal 3B with the user attribute, the processor 11 performs each called party communication terminal 3B at a specific timing such as when installing the incoming call program 321 or the registration program 323. It may be a method of giving an identifier to. In this case, the processor 11 can associate the called party communication terminal 3B with the user attribute by storing the user attribute in association with the assigned identifier. By performing the correspondence by this method, it is not necessary to store personal information such as a telephone number on the management server 1 side. In addition, when the telephone number is changed in the same called party communication terminal 3B, for example, the communication terminal brought in from overseas is switched to the telephone number of the home country after returning to Japan by performing the correspondence by this method. Even if there is, the management system 100 can be used continuously.

In this case, preferably, the processor 11 associates the request from the called party communication terminal 3B in step S23 with the data indicating the user attribute of the called party communication terminal 3B. When the management server 1 transmits the source information list to the called party communication terminal 3B in step S25, the number of evaluation registrations by the receiver is the number of evaluation registrations required for the evaluation by the t-test when determining the data 65. When a certain number of incoming facts are registered, the receiver attributes corresponding to the incoming facts are machine-learned using the evaluated calling number as a label to complement the incoming communication terminal 3B. The data 65 corresponding to the user attribute may be transmitted. As another example, when displaying the incoming call screen of FIG. 9 in step S26, the processor 31 of the called party communication terminal 3B displays the evaluation corresponding to the user attribute of the called party communication terminal 3B in the data 65. It should be. As a result, it becomes possible to notify the evaluation in more cases by using the user attribute of the called party communication terminal 3B, and the user of the called party communication terminal 3B can respond with peace of mind.

If the user operation is not performed for a predetermined period after the incoming call screen 81 of FIG. 9 is displayed on the called party communication terminal 3B in step S26 of FIG. 7, the processor 31 of the called party communication terminal 3B responds to the incoming call. Exit without responding. For example, it corresponds to the case where the user of the called party communication terminal 3B does not perform the user operation to start the voice call.

In this case, preferably, the processor 31 writes the incoming call information indicating that there is an incoming call from the calling party communication terminal 3A to the memory 32 of the calling party communication terminal 3B. At this time, the processor 31 may write the information based on the calling source number information obtained by the incoming call processing 311 shown in FIG. 8 to the memory 32 as the incoming call information. The incoming call information may be, for example, information based on data 64 indicating a display message. As a result, the user of the called party communication terminal 3B can know the calling source number information about the calling party communication terminal 3A even if he / she does not instruct the start of the voice call.

As another example of the management method for an incoming call shown in FIG. 7, in step S24, the call source information is not registered in the management server 1, that is, the incoming call is from an unknown telephone number. In this case, the processor 11 of the management server 1 may newly register the telephone number of the called party notified from the called party communication terminal 3B in the sender information list storage unit 124, and subsequently manage it as an evaluation target by the receiver. good. In this case, the source information list may be only the data 61 indicating the telephone number, and the other data 62 to 65 may be NULL.

Further, when the input information about the evaluation is received from the called side communication terminal 3B in step S30 after the end of the voice call due to the incoming call, the processor 11 sends a new source to the log storage unit 127 and the evaluation registration recording unit 126. Memorize the log of the evaluation input for the telephone number of. Further, the processor 11 updates the data 65 indicating the evaluation of the sender information list for the telephone number of the sender newly registered in the sender information list storage unit 124. As a result, the caller information for the telephone number for which the caller information is not registered in the management server 1 is automatically generated, and the information about the caller can be notified in the subsequent incoming call.

As yet another example, instead of steps S23 to S25 in FIG. 7, the processor 11 executes the synchronization process 116, and from the latest update date of the source information list information of the telephone storage unit 324, the incoming / outgoing communication terminal 3A The source information list information of the telephone storage unit 324, which is the local storage area of the above, may be synchronized with the source information list of the source information list management server 1.

In the above example, the processing device 4 is a management device of the company A as a scene for registering the source display in the international network connection of the telephone number or the broadcast transmission of the short message service by using the management system 100. It is assumed that the telephone numbers of one or more communication terminals owned by the same company A are registered. As another example, instead of the processing device 4, one or a plurality of communication terminals 3 or one representative communication terminal 3 among the plurality of communication terminals 3 may perform the same processing as the processing device 4. You may do it. That is, a device to which a telephone number or a request for source display registration in an international network connection for simultaneous transmission of a telephone number or a short message service is transmitted to the management server 1 and an OTP is given from the management server 1 is a telephone number or a short message service. It may be a device different from the communication terminal 3 that registers the source display in the international network connection of simultaneous transmission, or it may be the same device. As a result, in various scenes, it is possible to register the sender display in the international network connection of the simultaneous transmission of the telephone number or the short message service by the request from the calling party communication terminal 3A, and the telephone number or the short message service can be simultaneously transmitted. It is possible to improve the convenience of the registration side of the sender display in the international network connection of transmission.

The management system 100 is not limited to the scene where the employee terminal is registered in the company, and can be used in various scenes. For example, when the user of the called party communication terminal 3B is a traveler from overseas, the calling source number of the voice call or short message service in the travel destination country is the telephone number registered in the memory of the called party communication terminal 3B or the short. In many cases, it is not the source display in the international network connection of the mass transmission of the message service. Further, when the called party communication terminal 3B is a rental communication terminal in a foreign country, there is a high possibility that another telephone number registered in the memory will be used. Even in such a case, by using the management system 100, that is, by downloading the incoming call program 321 to the called party communication terminal 3B, the calling source number information can be obtained when receiving a voice call or short message service. , You can respond with peace of mind even in a foreign country. Further, since the individual management of the called party communication terminal 3B is performed by the unique identifier issued by the management system 100, the service can be continuously used by the local management system 100 even after returning to Japan.

<3. Addendum>
The present invention is not limited to the above embodiment, and various modifications are possible.

1: Management server 2: Communication network 2A: Communication network 2B: Communication network 3: Communication terminal 3A: Calling side communication terminal 3B: Calling side communication terminal 4: Processing device 11: Processor 12: Memory 13: Communication unit 22: No. 1 communication unit 31: processor 32: memory 33: first communication unit 34: second communication unit 35: touch panel 36: microphone 37: speaker 51: registration screen 52: input field 54: registration screen 55: input field 56: input field 57: Input field 58: Input field 59: Button 61: Data 62: Data 63: Data 64: Data 65: Data 71: Notification screen 72: Button 73: Registration request screen 74: Input field 75: Button 81: Incoming call screen 82 : Display 83: Display 84: Display 85: Display 86: Display 87: Button 88: Button 100: Management system 111: Registration process 112: ОTP issuance process 113: Incoming call processing 114: Evaluation process 115: Token issuance process 116: Synchronous process 121: Registration program 122: Incoming call program 123: Path storage unit 124: Source information list storage unit 125: Receiving side list storage unit 126: Evaluation registration storage unit 127: Log storage unit 111: Incoming call processing 312: Call control processing 313: Registration process 321: Incoming call program 322: Call control program 323: Registration program 324: Telephone storage unit L1: Source information list L2: Source information list L3: Source information list

Claims (7)

A management system that manages incoming communications to the called party's communication terminal.
According to the request from the calling party communication terminal, the sender information associated with the calling identifier of the calling party communication terminal is registered in the incoming call management memory.
The incoming call management memory is a memory that can be accessed by the called party communication terminal to acquire source information when receiving an incoming communication .
By registering in the incoming call management memory, registration of the sender information is permitted when the authentication of the caller communication terminal is successful using the authentication information input from the caller communication terminal in connection with the request. Including that
The management system in which the authentication information is issued to a pre-registered processing device and transmitted to the calling side communication terminal by the processing device . The management system according to claim 1 , wherein the authentication information includes a one -time password. The management system according to claim 1 or 2 , wherein the source information includes a message to be output to the called party communication terminal when the communication is received. The incoming call management memory is a memory referred to by the called party communication terminal when a communication is received from a source that is not in the memory in which the sender information is stored by the called party communication terminal . The management system described in any one of the items . The source information includes evaluation information representing an evaluation of the source.
The evaluation information is an incoming communication received from the calling party communication terminal with respect to a learning model machine-learned to output the evaluation information of the calling party communication terminal in response to the input of information about the calling party communication terminal. The management system according to any one of claims 1 to 4 , wherein the side communication terminal includes the evaluation information output from the learning model by inputting information about the calling side communication terminal. A computer program that allows a computer to function as a management server that manages incoming communications to the called party's communication terminal.
To the computer
Receives a request for registration of sender information associated with the call identifier from the caller communication terminal.
In accordance with the request, the source information is registered in the incoming call management memory accessible for the called party communication terminal to acquire the source information when the communication is received .
The registration of the incoming call management memory by the computer means that the source information is registered in the case of successful authentication of the caller communication terminal using the authentication information input from the caller communication terminal in connection with the request. Including allowing registration
The authentication information is a computer program issued to a pre-registered processing device and transmitted by the processing device to the calling side communication terminal . It is a method of managing incoming communication in the management system.
Issue authentication information to the pre-registered processing device,
The processing device transmits the authentication information to the calling communication terminal, and the authentication information is transmitted to the calling communication terminal.
The calling side communication terminal sends a request for registration of the source information associated with the calling identifier to the management server, and then sends the request.
In the case of successful authentication of the calling side communication terminal using the authentication information input from the calling side communication terminal in connection with the request in the management server, the source information is used for incoming call management in accordance with the request. Including registering in memory
The incoming call management memory is a management method that the called party communication terminal accesses to acquire source information when receiving the communication.

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