TWM617391U - Booking management system - Google Patents

Abstract

A reservation management system includes a reservation management server and terminal electronic devices. According to the call request from the terminal electronic device, the reservation management server determines whether the call request includes a mobile phone number; when the reservation management server determines that the call request includes a target phone number belonging to the mobile phone number, and when the call request The reservation management server determines that the customer data includes the target phone number, and the reservation management server generates the peak time reservation data and the off-peak time reservation data or only includes the customer category corresponding to the target phone number. A reservation webpage of the off-peak time reservation data, and a message containing a reservation URL corresponding to the reservation webpage is sent according to the target phone number.

Description

Appointment management system

This model relates to an appointment management system, in particular to an appointment management system based on customer relationship management.

At present, in order to reduce labor costs when providing customer reservations, restaurants usually display the time period and number of people available for reservation on a web page, so that customers can choose the time period and number of people they want to reserve.

However, at this stage, using the web page method, no matter the current customers are classified as good customers or bad customers by the restaurant, they can make reservations on the same web page, and it is easy for bad customers to book the location during peak hours of dining. Failure to attend, resulting in loss of restaurant business.

Therefore, how to improve the above problems has become the subject of this case.

Therefore, the purpose of the present invention is to provide a reservation management system that can solve at least one problem existing in the above-mentioned prior art.

Therefore, the reservation management system provided by the present invention includes a reservation management server and a terminal electronic device. The reservation management server stores a customer data, a peak time reservation data, and an off-peak time reservation data. The customer data includes multiple customer mobile phone numbers and multiple customer categories corresponding to the customer mobile phone numbers. , Each customer category indicates the category of the customer related to the corresponding customer’s mobile phone number, the peak period reservation data indicates the number of seats available for reservation during the peak period, and the off-peak period reservation data indicates The number of seats available for reservation during off-peak hours; the terminal electronic device is connected to the reservation management server via a communication network; wherein, the terminal electronic device sends a call request to the reservation management server; the reservation management server is based on the Call request, determine whether the call request includes a mobile phone number; when the reservation management server determines that the call request includes a target phone number belonging to the mobile phone number, the reservation management server determines whether the call request includes the target phone number and the customer information. Determine whether the customer data includes the target phone number; when the reservation management server determines that the customer data includes the target phone number, the reservation management server generates a subscription that includes the peak time period according to the customer category corresponding to the target phone number. And the off-peak period reservation data or a reservation webpage containing only the off-peak period reservation data, and a message including a reservation URL corresponding to the reservation webpage is sent according to the target phone number.

In some implementation aspects, when the customer classification indicates that the customer is a good customer, the reservation management server generates the reservation web page containing the peak time reservation data and the off-peak time reservation data; when the customer classification instruction If the customer is not a good customer, the reservation management server generates the reservation webpage containing only the reservation data of the off-peak period.

In some implementations, when the appointment management server determines that the call request does not include a mobile phone number, the appointment management server sends a message prompting the input of the mobile phone number via the voice call connection corresponding to the call request To the terminal electronic device; after receiving the message, the terminal electronic device sends a target phone number to the reservation management server; after receiving the target phone number, the reservation management server bases on the target phone number and the customer Data to determine whether the customer data contains the target phone number.

In some implementation aspects, when the reservation management server determines that the customer data does not include the target phone number based on the customer data and the target phone number, the reservation management server connects via a voice call corresponding to the call request. Line, send a voice message prompting the receiving message to the terminal electronic device, and send a message containing a reservation webpage corresponding to the reservation webpage according to the target phone number, wherein the reservation webpage corresponding to the reservation webpage contains the peak Time slot booking data and the off-peak time slot booking data.

In some implementation aspects, the reservation management server also stores a blacklist data containing multiple phone numbers; before the reservation management server determines whether the customer data includes the target phone number, the reservation management server determines the Whether the blacklist data contains the target phone number; when the appointment management server determines that the blacklist data contains the target phone number, the appointment management server sends information related to the reservation through the voice call connection corresponding to the call request A voice message is cited to the terminal electronic device; when the reservation management server determines that the blacklist data does not include the target phone number, the reservation management server determines whether the customer data includes the target phone number.

The effect of the present invention is that the appointment management system of the present invention stores the customer types corresponding to the customer mobile phone numbers and the blacklist data by the appointment management server, and can include the target phone number in the blacklist Only the guiding voice message is sent when the data is used, or according to the corresponding customer category, the appointment URL corresponding to different appointment web pages is sent.

Referring to FIG. 1, an embodiment of the reservation management system of the present invention includes a reservation management server 10 and a terminal electronic device 20, and this embodiment can be used for dining reservations.

In this embodiment, the reservation management server 10 is, for example, a personal computer, and is configured to receive incoming calls to make calls, and store a customer data, a peak period reservation data, and an off-peak period reservation. Data, and a blacklist data. The customer information includes multiple customer mobile phone numbers and multiple customer categories corresponding to the customer mobile phone numbers. Each customer category indicates the category of the customer related to the corresponding customer mobile phone number. The bit data indicates the number of seats available for reservation during peak hours, the off-peak time reservation data indicates the number of seats available for reservation during off-peak hours, and the blacklist data includes multiple phone numbers.

More specifically, each customer category indicates that the customer is a good customer or a bad customer.

The terminal electronic device 20 in this embodiment may be a portable electronic device (for example, a smart phone or a tablet computer) or an indoor phone.

1 and 2, the following describes that when a user dials a phone number corresponding to the appointment management server 10 through the terminal electronic device 20 to generate a corresponding call request, and sends the call request to the appointment management server 10, the How does the reservation management server 10 execute a first reservation management procedure according to the call request? The first reservation management procedure includes steps S1 to S10.

First, in step S1, the reservation management server 10 determines whether the call request includes a mobile phone number according to the call request.

If the judgment result of step S1 indicates that the call request includes a mobile phone number, the reservation management server 10 directly executes step S3.

If the judgment result of step S1 indicates that the call request does not include a mobile phone number, the reservation management server 10 then proceeds to step S2, and the reservation management server 10 transmits via a voice call connection corresponding to the call request A voice message prompting the input of the mobile phone number is sent to the terminal electronic device 20. The terminal electronic device 20 receives and plays the voice message prompting the input of the mobile phone number, and transmits a target phone number input by the user to the reservation management server 10. Then step S3 is executed.

In step S3, the reservation management server 10 determines whether the blacklist data includes the target phone number. If yes, proceed to step S4, if not, proceed to step S5.

If the judgment result of step S3 indicates that the blacklist data includes the target phone number, the reservation management server 10 executes step S4 to send a message related to the reservation guide to the terminal electronic device 20.

In this embodiment, the above-mentioned message may be a voice message or a multimedia message sent through communication software (such as Line or Messenger). Furthermore, since the target phone number is included in the blacklist data, it is also It means that the user of the target phone number is blacklisted. Therefore, when the reservation management server 10 determines that the customer in the blacklist wants to make a reservation, it only sends out a voice message through the voice of the phone or sends out a multimedia message through communication software. By means of a message, a reservation guide is sent to the terminal electronic device 20 to inform the user that the user can use the Internet to search for merchants related to the reservation management server 10 to make reservations through the reservation guide.

If the judgment result of step S3 indicates that the blacklist data does not include the target phone number, the reservation management server 10 then executes step S5, and the reservation management server 10 judges based on the target phone number and the customer information Whether the customer profile contains the target phone number, if yes, then proceed to step S7, if not, proceed to step S6.

If the judgment result of step S5 indicates that the customer data does not contain the target phone number, it means that the user corresponding to the target phone number has not previously made a restaurant reservation by calling the reservation management server 10 (that is, it means The user corresponding to the target phone number is a new customer for the restaurant), so the reservation management server 10 then executes step S6 to send a voice message prompting the reception message to the user through the voice call connection corresponding to the call request. The terminal electronic device 20 reminds the user to receive the message to continue the reservation process, and then executes step S7.

If the judgment result of step S5 indicates that the customer data contains the target phone number, the reservation management server 10 directly executes step S7, and the reservation management server 10 determines the customer category according to the customer category corresponding to the target phone number Whether to indicate that the customer is a good customer, if yes, proceed to step S8, if otherwise, proceed to step S9.

In step S8, the reservation management server 10 determines that the customer category indicates that the customer is a good customer according to the customer category, and the reservation management server 10 generates reservation data including the peak period reservation data and the off-peak period reservation An appointment page for information. More specifically, since the customer is a good customer, the reservation management server 10 provides all the positions that can be reserved for the good customer.

In step S9, the reservation management server 10 determines that the customer type indicates that the customer is a bad customer based on the customer type, and the reservation management server 10 generates the reservation webpage that only contains the off-peak time reservation data. Since the customer is classified as a bad customer, the reservation management server 10 only provides the location during off-peak hours to the bad customer.

Finally, after the reservation management server 10 generates the reservation webpage, step S10 is then executed to send a message containing a reservation website address corresponding to the reservation webpage according to the target phone number. More specifically, the reservation management server 10 can send a text message with the message carried by a short message server (not shown), or send a message with the message carried by an email server (not shown). An email of the message. After the user receives the message via the mobile phone corresponding to the target phone number, he can display the reservation webpage through the URL included in the message to make reservations.

In addition, further speaking, the reservation management system of the present invention is also suitable for electrically connecting to a payment server (not shown in the figure). The payment server is, for example, a server for online card swiping. The result of the judgment in step S5 is no, that is, the customer data does not contain the target phone number (that is, the current customer is a new customer). At this time, the reservation management server 10 receives the data from the terminal electronic device 20 When a reservation request corresponding to the reservation website is requested, the reservation management server 10 will first use the payment server to determine whether the payment server stores a payment data from the terminal electronic device 20 corresponding to the reservation website website If yes, the reservation management server 10 transmits a message indicating that the reservation is successful to the terminal electronic device 20; if not, the reservation management server 10 transmits a message indicating that payment is required to the terminal electronic device 20. In this way, when the customer is a new customer to the restaurant, the customer must pay first to complete the reservation when making a reservation, so as to prevent the restaurant from not attending due to the reservation of an unfamiliar customer. Loss.

In another embodiment, the terminal electronic device 20 is installed with instant messaging software (which can be Line or Messenger, etc.), and the appointment management server 10 is also equipped with the same instant messaging software, and the appointment management server The device 10 and the terminal electronic device can perform real-time voice communication through the instant messaging software, and in this implementation mode, the appointment management server 10 also stores a plurality of communication software login data, each of which corresponds to the communication software login data. One of the customer’s mobile phone numbers.

1 and 3, the following describes how the appointment management server 10 executes a second appointment management procedure according to the call request when the terminal electronic device 20 sends a call request through the instant messaging software. The reservation management program includes steps S11 to S15.

In step S11, the reservation management server 10, upon receiving the call request, determines that the call request does not include a mobile phone number, but the reservation management server 10 determines that the call request includes a communication software account, and then proceeds to step S12. It should be understood that if the reservation management server 10 determines that the call request does not include a communication software account or a mobile phone number, the reservation management server 10 performs step S2.

In step S12, after the reservation management server 10 determines that the call request includes a target communication software account, the reservation management server 10 corresponds to the customer action according to the communication software login data related to the target communication software account For the customer category corresponding to the phone number, it is determined whether the customer category indicates that the corresponding customer is a good customer, if yes, then step S13 is executed, if not, step S14 is then executed.

In addition, the reservation management server 10 can also execute the content described in step S3 first to determine whether the customer's mobile phone number corresponding to the communication software login data is included in the blacklist data, and if so, then proceed Perform the above step S4, if not, whether the customer category indicates that the corresponding customer is a good customer.

The content of step S13 is the same as that of step S8, and the content of step S14 is the same as that of step S9, which will not be repeated here. After step S13 or step S14 is finished, step S15 is then executed. For the message of the reservation URL of the reservation webpage, in this embodiment, the reservation management server 10 uses the instant messaging software to send the message, for example.

In summary, the reservation management system of the present invention stores the customer categories corresponding to the customer mobile phone numbers and the blacklist data by the reservation management server 10, and can include the target phone number in the blacklist. Only the guiding voice message is sent when the data, or according to the corresponding customer category, the appointment URL corresponding to the different appointment webpage is sent, so it can indeed achieve the new purpose of the cost.

However, the above are only examples of the present model, and should not be used to limit the scope of implementation of the present model, all simple equivalent changes and modifications made in accordance with the patent scope of the present model application and the contents of the patent specification still belong to This new patent covers the scope.

10: Appointment management server 20: Terminal electronics S1~S10: steps S11~S15: steps

The other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, among which: Figure 1 is a block diagram illustrating a hardware connection relationship of an embodiment of the present invention; Fig. 2 is a flowchart of a first reservation management procedure executed by this embodiment, and Fig. 3 is a flowchart of a second reservation management procedure executed by this embodiment.

10: Appointment management server

20: Terminal electronics

Claims (6)

An appointment management system, including: A reservation management server that stores a customer data, a peak time reservation data, and an off-peak time reservation data. The customer data includes multiple customer mobile phone numbers and multiple customers corresponding to the customer mobile phone numbers. Category, each customer category indicates the category of the customer related to the corresponding customer's mobile phone number, the peak period reservation data indicates the number of seats available for reservation during the peak period, and the off-peak period reservation data indicates The number of seats available for reservation during off-peak hours; and A terminal electronic device is connected to the reservation management server via a communication network; Wherein, the terminal electronic device sends a call request to the reservation management server; The appointment management server determines whether the call request includes a mobile phone number according to the call request; When the reservation management server determines that the call request includes a target phone number belonging to a mobile phone number, the reservation management server determines whether the customer data includes the target phone number based on the target phone number and the customer data; When the reservation management server determines that the customer data includes the target phone number, the reservation management server generates the peak time reservation data and the off-peak time reservation data according to the customer category corresponding to the target phone number or A reservation webpage containing only the reservation data of the off-peak time period, and a message containing a reservation URL corresponding to the reservation webpage is sent according to the target phone number. The reservation management system according to claim 1, wherein, when the customer classification indicates that the customer is a good customer, the reservation management server generates the reservation web page containing the peak time reservation data and the off-peak time reservation data ； When the customer classification indicates that the customer is not a good customer, the reservation management server generates the reservation webpage containing only the reservation data of the off-peak period. The appointment management system of claim 1, wherein when the appointment management server determines that the call request does not include a mobile phone number, the appointment management server sends a prompt input via a voice call connection corresponding to the call request A message of the mobile phone number to the terminal electronic device; After receiving the message, the terminal electronic device sends a target phone number to the reservation management server; After receiving the target phone number, the reservation management server determines whether the customer data includes the target phone number based on the target phone number and the customer data. The reservation management system according to claim 1, wherein when the reservation management server determines that the customer data does not include the target phone number based on the customer data and the target phone number, the reservation management server responds to The voice call connection of the call request sends a voice message prompting the receiving message to the terminal electronic device, and sends a message containing a reservation URL corresponding to the reservation webpage according to the target phone number, where the reservation URL corresponds to The reservation webpage contains the reservation information of the peak period and the reservation information of the off-peak period. The appointment management system according to claim 1, wherein the appointment management server further stores a blacklist data containing a plurality of phone numbers; Before the reservation management server determines whether the customer data includes the target phone number, the reservation management server determines whether the blacklist data includes the target phone number; When the reservation management server determines that the blacklist data includes the target phone number, the reservation management server sends a message related to the reservation guide to the terminal electronic device according to the call connection corresponding to the call request; When the reservation management server determines that the blacklist data does not include the target phone number, the reservation management server determines whether the customer data includes the target phone number. The appointment management system according to claim 1, wherein the appointment management server also stores a plurality of communication software login data, and each communication software login data corresponds to one of the customer mobile phone numbers; When the appointment management server determines that the call request does not include a mobile phone number, the appointment management server determines whether the call request includes a communication software account; When the reservation management server determines that the call request includes a target communication software account, the reservation management server will use the customer type corresponding to the customer's mobile phone number corresponding to the communication software login data related to the target communication software account , Generate a reservation web page containing the peak time reservation data and the off-peak time reservation data or only the off-peak time reservation data, and send a reservation URL containing a reservation URL corresponding to the reservation web page according to the target phone number message.

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