JP2014239407A - Call management system, call management method, and call management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technique for appropriately managing calls.SOLUTION: A contact telephone number is issued. When a calling terminal requests a call for the contact telephone number, a telephone number storage unit storing a combination of the contact telephone number and a telephone number of the calling terminal and a telephone number of a called terminal in an associated manner is referenced to specify the telephone number of the called terminal corresponding to the combination of the telephone number of the calling terminal requesting the call and the contact telephone number. The called terminal with the specified telephone number is connected to the calling terminal.

Description

  The present invention relates to a technique for managing a call between terminals.

  The World Wide Web provided on the Internet (WWW, hereinafter also simply referred to as “Web”) has become widespread in recent years, and various documents, so-called web pages, can be obtained from all directions including companies, public institutions, and individuals through this Web. The web has become one of the major media.

  When the client terminal uses a web browser to request a document designated by a URL (Uniform Resource Locator), that is, a web page, to the web server, the web server transmits the designated web page to the requesting client terminal.

  In this case, the communication between the web server and the client terminal is completed when the web server returns the web page in response to the request from the client terminal, and is stateless. For example, the client terminal requests the next web page. However, the web server cannot recognize that the request is received from the same client terminal.

  Therefore, cookies are standardized (RFC2965) to identify client terminals.

  By identifying the client terminal using this cookie, the web server can manage information such as the login status of the client terminal and the cart status at the shopping site.

  For example, if a website is a membership system and only web pages can be viewed only by authenticated client terminals (users), authentication is performed first and a session ID is issued as a cookie to the client terminals that have been successfully authenticated. If this session ID is added to the subsequent web page request, it can be recognized that the request is from an authenticated client terminal, and the web page is provided without being authenticated again. In addition, various services are possible by using cookies.

  Cookies are widely used and can be used by most web browsers, but are not used except by the WWW. For example, a cookie cannot be used in a voice call using VoIP. Therefore, in the case where the user makes a call by starting the application software for voice call by looking at the phone number described on the web page, the web server side accesses information on the web page accessed by this terminal, Information such as cart status cannot be grasped.

  In addition, the telephone number including identification information is described in the advertisement information posted on the web page, and when a call is made from the first telephone to the telephone number including this identification number, the telephone connection is relayed to relay this telephone. There has been proposed a system in which a device extracts the identification number from a telephone number and connects the first telephone to a second telephone corresponding to a contact telephone number associated with the identification number (Patent Document 1). ).

The system of Patent Document 1 describes that advertisement information and identification information are associated with each other so that the number of calls and call times addressed to a telephone number including the identification information are totaled to obtain an advertisement effect and an advertisement fee. doing.

Japanese Patent No. 4077766 International Publication No. 2011-059118 JP 2012-227926 A

  In the system of Patent Document 1, it is necessary for a telephone user to make a call by inputting a telephone number including an identification number, which is troublesome.

  Further, the system of Patent Document 1 is a system in which a telephone number including an identification number is recorded in advance on a web page together with advertisement information, and it is estimated that the user who made the call has seen the advertisement information. The user who saw the call is dialed to the same telephone number, so the user (client terminal) cannot be individually recognized like a cookie.

  Moreover, in the system of Patent Document 1, not only when a user accesses a website directly using a client terminal and makes a phone call while viewing a web page on which a telephone number is described, the user makes a call without accessing the website. In this case, for example, when you make a call by looking at a printed web page, or when you make a call by looking at a web page that exists in the cache of a search engine, etc., the access to the website and the access by telephone Could not be managed like a cookie.

  In addition, when a contact telephone number is posted on a web page or an advertising medium, there is a problem that inappropriate use such as mischief or sales cannot be prevented.

  In addition, when a phone number is posted for a limited-time event or recruitment, a phone call may be received about the event or recruitment even after the predetermined period ends, and this phone number may be used for other purposes. There was a problem that it was difficult to use.

  Therefore, an object of the present invention is to provide a technique for appropriately managing calls.

In order to solve the above problems, the call management system of the present invention provides:
A contact number issuing unit that issues a contact phone number in response to a call request from the calling terminal;
A call control linkage unit that associates a combination of the contact telephone number and the telephone number of the calling terminal with the telephone number of the receiving terminal and stores it in the telephone number storage unit;
When a call request addressed to the contact telephone number is received from the caller terminal, the telephone number storage unit is referred to and the telephone number of the caller terminal that is the caller of the call request and the contact phone number A called party number identifying unit that identifies a telephone number of the called terminal corresponding to a combination;
A call control unit for connecting the receiving side terminal of the identified telephone number and the calling side terminal.

The call control unit
A first control unit connected to the calling terminal when receiving a request for a call addressed to the contact telephone number from the calling terminal;
A second call control unit that sends a call request to the telephone number of the called terminal and connects to the called terminal;
A relay unit that relays a call between the calling terminal and the called terminal;
May be provided.

The above call management system
You may provide the information transmission part which transmits the information transmitted from the said transmission side terminal by the user's operation or the information transmitted to the said transmission side terminal by the said user's operation to the said receiving side terminal as shared information.

The above call management system
A call reception unit that receives the identification information of the caller and the identification information of the callee from the caller terminal together with the call request;
Refer to the user information storage unit that stores the identification information, the user information, and the telephone number call in association with each other, and use the telephone number corresponding to the identification information on the called side as the telephone number of the called side terminal. And a call control cooperation unit for storing the telephone number storage unit in association with the telephone number of the calling terminal,
A user information notifying unit for referring to the user information storage unit and notifying the receiving side terminal of user information corresponding to the identification information of the calling side;
May be provided.

The above call management system
A call reception unit for receiving content identification information and a call request from the calling terminal;
The call control cooperation unit may store the telephone number corresponding to the content identification information in the telephone number storage unit as the telephone number of the receiving terminal.

The above call management system
You may provide the incentive registration part which registers incentive information in a memory | storage part, when purchasing information is received from the said transmission side terminal.

The above call management system
The calling terminal is
A start information acquisition unit for acquiring call start information as a trigger of a call;
A call control unit that transmits a call request when the call start information is acquired;
May be provided.

In order to solve the above problem, the call management method of the present invention includes:
Issuing a contact phone number in response to a call request from the calling terminal;
Registering the contact telephone number and the combination of the telephone number of the calling terminal and the telephone number of the receiving terminal in the telephone number storage unit in association with each other;
When a call request addressed to the contact telephone number is received from the caller terminal, the telephone number storage unit is referred to and the telephone number of the caller terminal that is the caller of the call request and the contact phone number Identifying the telephone number of the called terminal corresponding to a combination;
Connecting the receiving terminal of the identified telephone number and the calling terminal;
Is executed by the computer.

  In order to solve the above problem, the present invention may be a call management program for causing a computer to execute the call management method. Furthermore, the present invention may be a recording medium in which the call management program is read by a computer. The function can be provided by causing the computer to read and execute the program of the recording medium.

Here, the computer-readable recording medium refers to a recording medium that accumulates information such as data and programs by electrical, magnetic, optical, mechanical, or chemical action and can be read from the computer. . Examples of such a recording medium that can be removed from the computer include a flexible disk, a magneto-optical disk, a CD-ROM, a CD-R / W, a DVD, a DAT, an 8 mm tape, and a memory card.
Further, there are a hard disk, a ROM (read only memory), and the like as a recording medium fixed to the computer.

  The present invention can provide a technique for appropriately managing calls.

Schematic diagram of call management system Schematic diagram of web server Schematic diagram of application server Schematic diagram of call control device Schematic configuration diagram of user terminal Figure showing a display example of a web page Illustration of call management method Diagram showing a specific example of call control Explanatory drawing which shows operation | movement of the call management system according to a user's operation. The figure which shows the modification of an access management method Schematic configuration diagram of a call control device of Embodiment 2 The figure which showed telephone call control in Embodiment 2 concretely Schematic configuration diagram of a user terminal according to Embodiment 3 Schematic configuration diagram of an application server according to the third embodiment Explanatory drawing of the process which concerns on Embodiment 3. Explanatory drawing of processing to give incentive information Schematic configuration diagram of a user terminal according to Embodiment 4 Figure showing a user list display example Schematic configuration diagram of an application server according to the fourth embodiment Explanatory drawing of the telephone call management method concerning Embodiment 4. The figure which shows the example which displayed the SNS name as information on the transmission side Schematic configuration diagram of a user terminal according to Embodiment 5 Example of reading content identification information from content Schematic configuration diagram of an application server according to Embodiment 5 Explanatory drawing of the telephone call management method concerning Embodiment 5. The figure which shows the example of a telephone number memory | storage part Schematic configuration diagram of a user terminal according to Embodiment 6 Schematic configuration diagram of an application server according to the sixth embodiment Explanatory drawing which shows the process at the time of acquiring call start information in a transmission side terminal Explanatory drawing of the telephone call management method concerning Embodiment 6. Explanatory drawing which shows the process at the time of acquiring call start information in a modification Explanatory drawing of the call management method according to the modification Schematic configuration diagram of a user terminal according to Embodiment 7 The figure which shows the example of the web page for providing call management service. Figure showing an example of displaying shared information on the incoming call screen Explanatory drawing of the process which sends shared information from the user terminal 3 to the user terminal 4 Explanatory drawing of the process which sends shared information from the user terminal 4 to the user terminal 3

Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. The configuration of the following embodiment is an exemplification, and the present invention is not limited to the configuration of the embodiment.
Embodiment 1
<System configuration>
FIG. 1 is a schematic diagram of a call management system according to the present invention. The call management system 10 of this example includes a web server 1, an application server 2, and a call control device 7. The call management system 10 manages a call between the user terminal 3 and the user terminal 4.

  The user terminal (calling side terminal) 3 and the user terminal (receiving side terminal) 4 function as client terminals for browsing the web and sending / receiving e-mails via the network N such as the Internet, and voice via the network N. It has a function as a telephone for making a call. Note that the user terminal 4 is not limited to the client terminal function and the telephone function, but may be a separate client terminal and telephone.

FIG. 2 is a schematic configuration diagram of the web server 1 in the present embodiment. As shown in FIG. 2, the web server 1 includes an arithmetic processing unit 12 including a CPU (central processing unit) and a main memory, a storage unit (hard disk) 13 storing data and software for arithmetic processing, an input / output interface. 14, a computer including a communication control unit (CCU) 15 and the like.

The input / output interface 14 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 14 as input / output means.
The CCU 15 establishes a connection with another computer via the network N, and controls communication with the other computer in response to a command from the CPU.

  The storage unit 13 is installed with software such as an operating system (OS) and application software (server program), and stores data such as web pages constituting the website. The storage unit 13 also stores user information such as user authentication registration data and a user telephone number, and also functions as a user information storage unit.

  The arithmetic processing unit 12 appropriately reads out and executes the OS and application program from the storage unit 13, and performs authentication processing by processing the information input from the input / output interface 14 and the CCU 15 and the information read from the storage unit 13. It also functions as a processing unit 41, a web page providing unit 42, a call receiving unit 43, a contact information generating unit 44, and a contact information transmitting unit 45.

  When receiving a request for a web page that requires authentication from the user terminal 3, the authentication processing unit 41 determines whether or not the user terminal 3 has been authenticated. An authentication screen that prompts the input of information is transmitted to the user terminal 3 to be displayed, and the ID and password input to the authentication screen are compared with the authentication information registered in the storage unit 13 and matched. If it is authenticated, the session ID is issued as an HTTP cookie.

  When the web page providing unit 42 receives a browsing request for the web page specified by the URL from the user terminal 3, the web page providing unit 42 reads the web page from the storage unit 13 and transmits it to the user terminal 3.

  The call reception unit 43 receives information from the user terminal 3 to request a call such as a telephone inquiry or application. For example, a link for telephone communication is described as an option described in a markup language such as HTML or XML on a web page provided to the user terminal 3, and the user selects the link, and the web page with a predetermined URL is displayed. When requested, the call reception unit 43 recognizes that a request for telephone contact (call) has been received. In addition, not only selection of a link but the structure which receives the request | requirement of telephone contact according to user operation, such as selection of a button and check of a check box, may be sufficient. Here, when the user terminal 3 has been authenticated and has a session ID as an HTTP cookie, the user terminal 3 notifies the session ID along with the request for the predetermined URL. Note that the call request is not limited to sending a predetermined URL in this way, but may simply send information indicating a call request, or a predetermined cgi for executing a process related to a call request. It may be something that is activated.

  The contact information generation unit 44 uses at least information on a web page viewed by the user as shared information of the user. For example, based on the session ID received together with the call request, the URL of the web page viewed by the user, particularly the web page describing the link (option) for the telephone contact is specified. When the user is browsing a plurality of web pages, the URLs of these web pages, logs of the browsing order, browsing dates, etc. may be used as shared information. Furthermore, information input or selected information regarding a browsed web page, for example, data input in an input field of the web page, information on a purchase button selected on a shopping site, or cart information may be used as shared information. In addition, the shared information may be contents described on a web page. For example, in the case of a web page related to product introduction or purchase, the product name, product ID, etc. are used as shared information. In this case, a configuration in which shared information such as a product name and a product ID stored in advance in the storage unit 13 in association with the web page may be read, or a character string specified by a title, a header, or a specific tag from the web page The structure which extracts etc. may be sufficient.

  Further, the contact information generating unit 44 reads out the telephone instruction parameters corresponding to the telephone contact link from the storage unit 13. The telephone instruction parameter is a parameter indicating the telephone number of the contact (destination) or the operation after the call, and is stored in advance in the storage unit 13 in association with the telephone contact link. That is, when a telephone contact link is selected, the telephone number of the corresponding contact is read out.

  Further, the contact information generation unit 44 identifies the user based on the session ID, and reads out user information such as the user's telephone number from the storage unit 13. That is, in this embodiment, the telephone number of the user is specified from the user information corresponding to the ID input by the user input operation at the time of authentication. Further, the contact information generating unit 44 adds user information such as the telephone number of the user to the telephone instruction parameter.

  Then, the contact information generation unit 44 generates contact request information including the shared information and contact information (telephone instruction parameter).

  The contact information transmitting unit 45 transmits the contact request information generated by the contact information generating unit 44 to the application server 2.

FIG. 3 is a schematic configuration diagram of the application server 2. As shown in FIG. 3, the application server 2 includes an arithmetic processing unit 22 including a central processing unit (CPU) and a main memory, a storage unit (hard disk) 23 storing data and software for arithmetic processing, an input / output interface. 24, a computer including a communication control unit (CCU) 25 and the like.

  The input / output interface 24 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 24 as input / output means.

  The CCU 25 establishes a connection with another computer via the network N, and controls communication with the other computer in response to a command from the CPU.

  The storage unit 23 is installed with software such as an operating system (OS) and application software (call management program), and stores contact data and the like.

  The arithmetic processing unit 22 appropriately reads out and executes the OS and application program from the storage unit 23, and performs arithmetic processing on the information input from the input / output interface 24 and the CCU 25 and the information read from the storage unit 23. It also functions as a number issuing unit 51, a call control cooperation unit 52, a post-call processing unit 53, and a shared information providing unit 56.

  When the contact number issuing unit 51 receives contact request information from the web server 1, the contact number issuing unit 51 issues a contact telephone number corresponding to the contact request information. This contact telephone number is a number received by the call control device 7 when a call is made from the user terminal 3 to this telephone number. For example, when an 11-digit telephone number such as 050-ABCD-xxx is used, 10,000 telephone numbers from 0000 for the last 4 digits to 9999 for the last 4 digits are secured. That is, all calls destined for these 10,000 phone numbers can be received by the call control device 7.

  In this way, a plurality of telephone numbers received by the call control device 7, that is, telephone numbers accommodated by the call control device 7 are secured, and the contact number issuing unit 51 selects a contact selected from the plurality of contact phone numbers. The telephone number is assigned in response to a call request from the user terminal (calling side terminal) 3. In this embodiment, the combination of the contact telephone number and the telephone number of the calling terminal 3 is uniquely associated with the contact request information. That is, the combination of the contact telephone number and the telephone number of the caller terminal functions as so-called PhoneCookie (trademark) information for specifying contact request information such as a WWW (World Wide Web) cookie.

  The call control cooperation unit 52 transmits contact request information and a command for controlling the call to the call control device 7. For example, when the contact request information is received from the web server 1, telephone instruction parameters such as the telephone number of the receiving terminal (user terminal 4), the telephone number of the calling terminal (user terminal 3), and the telephone number for contact are set. It transmits to the call control apparatus 7 with the command which connects the user terminal 3 and the user terminal 4. FIG.

  Further, when the call control cooperation unit 52 is notified from the call control device 7 that the call has ended, the call control cooperation unit 52 notifies the post-call processing unit 53 of this and performs post-call processing.

  When receiving a call termination process from the call control cooperation unit 52, the post-call processing unit 53 performs a post-call process based on the post-call parameter of the telephone instruction parameter. For example, “Thank you for your inquiry.” “Please follow the steps below for how to update your BIOS.” “The following products related to the product you contacted are also available. "We will send a map of the reception desk" and send related information related to the telephone contact, such as thanks, materials, related product guidance, maps, etc. to the user terminal 3 by e-mail etc. To do.

The shared information providing unit 56 transmits information (hereinafter also referred to as shared information) related to an inquiry (call) such as the shared information and user information to the contact terminal 4 (FIG. 1) via the network N. . Further, information stored in advance in the storage unit 13 in association with the shared information or user information, for example, the specification or Q & A corresponding to the product ID described on the browsed web page, the purchase history of the user, etc. Etc. (information related to inquiries) may be included. As a result, the person in charge of the contact can confirm the web page that the user who requested the telephone contact browses at the time of the request, the data input to the web page, and the like on the terminal 4 at hand.

On the other hand, the call control device 7 is a device that controls a call between the user terminals 3 and 4 via the network N. In the present embodiment, the call control device 7 is a SIP server that sets a session between the user terminals 3 and 4 by SIP (Session Initiation Protocol) and enables a call via the network N. FIG. 4 is a schematic configuration diagram of the call control device 7. As shown in FIG. 4, the call control device 7 includes an arithmetic processing unit 72 composed of a central processing unit (CPU) and a main memory, a storage unit (hard disk) 73 storing data and software for arithmetic processing, input / output The computer includes an interface 74, a communication control unit (CCU) 75, and the like.

  The input / output interface 74 is an interface that is connected to input / output means and performs input / output of signals. A console (including a keyboard and a display), a storage medium read / write device, and the like are appropriately connected to the input / output interface 74 as input / output means.

  The CCU 75 establishes a connection with another computer via the network N, and controls communication with the other computer in response to a command from the CPU.

  Computer programs such as an operating system (OS) and application software are installed in the storage unit 73. The storage unit 73 also functions as a telephone number storage unit that stores a combination of the contact telephone number and the telephone number of the calling terminal and the telephone number of the receiving terminal in association with each other.

  The arithmetic processing unit 72 reads and executes the OS and application program from the storage unit 73 as appropriate, and performs arithmetic processing on the information input from the input / output interface 74 and the CCU 75 and the information read from the storage unit 73, thereby making a call. It also functions as a control linkage unit 78, a called party number identification unit 79, and a call control unit 80.

  The call control cooperation unit 78, based on the contact request information received from the call control cooperation unit 52 of the application server 2, the combination of the telephone number of the calling side terminal (user terminal 3) and the telephone number for contact, and the destination terminal (user The telephone number of the terminal 4) is associated and stored in the storage unit (telephone number storage unit) 73. In addition, the call control cooperation unit 78 notifies the call control cooperation unit 52 of the application server 2 of the state of the call such as the end of the call.

  When receiving a call request addressed to the contact telephone number from the user terminal 3, the called party number specifying unit 79 refers to the telephone number storage unit and receives the telephone number of the calling terminal that has received the call request and The telephone number of the user terminal (receiving terminal) 4 corresponding to the combination of the contact telephone numbers is specified.

  Based on the call control command received from the application server 2, the call control unit 80 connects the receiving terminal with the specified telephone number and the calling terminal.

FIG. 5 is a schematic configuration diagram of the user terminals 3 and 4. As shown in FIG. 5, the user terminals 3 and 4 include an arithmetic processing unit 32 including a central processing unit (CPU) and a main memory, a storage unit (hard disk) 33 storing data and software for arithmetic processing, and an input unit. The computer includes an output interface 34, a communication control unit (CCU) 35, and the like. The user terminals 3 and 4 may be configured to transmit and receive audio data and shared information via a network, but are desirably portable smartphones and tablet computers.

  The input / output interface 34 is an interface that is connected to input / output means and performs input / output of signals. The input / output interface 34 is appropriately connected with input means such as operation buttons, a touch panel, a microphone, a camera, and a GPS receiver, and output means such as a display device and a speaker.

  The CCU 35 establishes a connection with another computer via the network N, and controls communication with the other computer in response to a command from the CPU.

  Software such as an operating system (OS) and application software is installed in the storage unit 33.

  The arithmetic processing unit 32 appropriately reads and executes the OS and application program from the storage unit 33, and performs arithmetic processing on information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33, thereby performing web processing. It also functions as a browsing unit 36, a call control unit 37, and a shared information output unit 38.

  The web browsing unit 36 is a so-called web browser, requests a web page from the web server 1, receives the web page from the web server 1, and displays the web page on a display device. In addition, the web browsing unit 36 transmits information on user operations such as selection and input to the web page to the web server 1.

The call control unit 37 uses the voice of the user input from the microphone as sound data, transmits it to the call control device 7 and other user terminals via the network N by VoIP, and receives sound data from the other user terminals. Then, the user can make a call by outputting the sound from the speaker. Note that the telephone numbers of the user terminals 3 and 4 (the telephone number of the own device) are set in advance and stored in the storage unit 33 or the like. When receiving a call addressed to the telephone number of the own device, the call control unit 37 forms a session with the counterpart device (the call control device 7 or the user terminals 3 and 4) according to a protocol such as SIP. When the call is made, the phone number of the own device is notified as the caller's phone number.

  The shared information output unit 38 outputs shared information and presents it to the user, such as displaying the shared information received from the application server 2 on a display device, and enables sharing of information with other user terminals.

<Management method>
Next, a call management method executed by the call management system will be described with reference to FIGS.

  First, the user performs membership registration with the web server 1. For example, user information such as the user's name, telephone number, ID, and password is transmitted to the web server 1 and stored.

In addition, when the operator of the web server 1 describes a telephone contact, for example, a “telephone inquiry” link (option) on the web page to be provided, and the user desires to contact during browsing and selects the link. Is set so that the URL described as the link destination is transmitted to the web server 1. FIG. 6 is a diagram showing a display example of this web page. FIG. 6 shows an example of a page for purchasing a product, which includes an input field 61 for inputting options and a “phone contact” link 62.

  Further, the storage unit 13 uses the telephone number of the person in charge of the contact, the telephone number of the store, the information on the contact that defines the action after the call, the action at the time of the call, and the like as the telephone instruction parameter. Remember me. For example, if the link is listed on the product information page, the sales representative's phone number is matched as the contact information, and if the link is listed on the payment page, the accounting officer's phone number is used as the contact information. If it is a link destination described on the page for entering the correspondence and delivery destination, the telephone number of the person in charge of delivery is associated as the contact address.

  FIG. 7 is an explanatory diagram of a call management method executed by the call management system 10 when a user who has viewed this web page requests a call and calls a person in charge on the incoming side. First, when browsing of a web page is requested from the user terminal 3 by specifying a URL, the web page providing unit 42 of the web server 1 provides the web page specified by the URL to the user terminal 3 for display. (Step S10).

  When the link 62 of the web page is selected, the user terminal 3 transmits to the web server 1 a request according to the parameter of the link 62, that is, information requesting “phone contact” (call request) (step S20). ).

  When the call reception unit 43 receives information (call request) requesting telephone contact from the user terminal 3 (step S30), has the session ID issued by the authentication processing unit 41 been received from the user terminal 3? Whether or not the user terminal 3 has been authenticated is determined based on whether or not (step S40). If not authenticated, the authentication processing unit 41 displays a login screen, prompts for input of an ID and password, and performs authentication processing (step S50).

  When the authentication is completed in step S40 and the authentication is completed in step S50, the contact information generation unit 44 reads out the shared information corresponding to the session ID and the telephone instruction parameter corresponding to the link destination from the storage unit 13. The contact request information is generated and transmitted to the application server 2 (step S60). The shared information includes information related to the web server 1 of the user, such as the URL of the web page for which the “phone inquiry” link is selected, the data input to the web page, and the history of web pages viewed by the user. If it is good.

  The contact number issuing unit 51 of the application server 2 that has received the contact request information from the web server 1 issues a contact telephone number corresponding to the contact request information and notifies the user terminal 3 via the web server 1 (step) S70).

  After issuing the contact telephone number, the call control cooperation unit 52 of the application server 2 transmits the contact request information received from the web server 1 and a command for controlling the call to the call control device 7, and the call of the call control device 7. The control cooperation unit 78 stores the telephone number of the user terminal 4 in the telephone number storage unit in association with the combination of the contact telephone number and the telephone number of the user terminal 3 (step S80). Further, the call control cooperation unit 52 stores the shared information in the storage unit 23 in association with the combination of the contact telephone number and the telephone number of the user terminal 3. FIG. 26 is a diagram illustrating an example of a telephone number storage unit. As shown in FIG. 26, the telephone number storage unit stores the telephone number and expiration date of the user terminal 4 for each combination of the contact telephone number and the telephone number of the user terminal 3. Here, the expiration date indicates the expiration date associated with the telephone number of the user terminal 4, and may be defined by the number of calls in addition to the date and time. In the present embodiment, the storage unit 73 of the call control device 7 is a telephone number storage unit. However, the present invention is not limited thereto, and a configuration in which the storage unit 73 is temporarily stored in a main memory or the like may be used.

  When the user terminal 3 transmits a call request addressed to the contact phone number, the call control device 7 that has received the call request (step S82) refers to the phone number storage unit and receives the received contact phone number. Then, it is determined whether or not the combination of the telephone number of the calling terminal is valid (step S85). Here, whether or not it is valid is determined by whether or not the current date and time is within the validity period. However, the present invention is not limited to this, and it may be determined whether the call is valid based on the number of calls, the user status, the presence of a certificate, and the like. If it is not valid (No at Step S85), the call control device 7 returns an error message such as “This telephone number is currently unusable” and ends the process. If it is within the valid period (step S85, Yes), the call control device 7 determines the telephone number of the user terminal (receiving terminal) 4 corresponding to the combination of the received contact telephone number and the telephone number of the calling terminal. Is specified (step S90).

Next, the call control device 7 sets a session between the user terminal 3 and the user terminal 4, and makes a call between the user terminals 3 and 4 (step S100). Further, the application server 2 transmits the shared information to the user terminal 4 to be presented to the user (step S110).

  When the call is finished (step S120, Yes), the user terminals 3 and 4 or the call control device 7 notify the application server 2 of the end, and the application server 2 performs processing according to the post-call parameters (step S130).

  FIG. 8 is a diagram specifically showing the process of step S100. As shown in FIG. 8, first, when an INVITE message 101 that is a signal requesting a call is transmitted from the user terminal 3 to the contact telephone number, the call control device 7 receives this message. Upon receiving the INVITE message 101, the call control device 7 stores the telephone number of the call destination telephone number (the telephone number of the user terminal 4) corresponding to the combination of the contact telephone number and the caller telephone number (the telephone number of the user terminal 3). The INVITE message 102 is transmitted to the destination telephone number.

  The user terminal 4 that has received the INVITE message 102 returns a RINGING message 103 indicating that processing for the request is being performed, and the call control device 7 that has received the message transmits the RINGING message 104 to the user terminal 3.

  Further, when the user of the user terminal 4 makes a response such as off-hook, an OK message 105 indicating that the request has been accepted is transmitted from the user terminal 4, and the call control device 7 that has received the OK message 105 An OK message 106 is transmitted to the user terminal 3.

  The user terminal 3 that has received the OK message 106 returns an Ack message 107 indicating that the establishment of the session has been accepted to the user terminal 4. When the user terminal 4 receives this Ack message 107, the user terminal 3 receives a session between the user terminals 3 and 4. 108 is set. That is, the user terminals 3 and 4 are in a state of transmitting / receiving voice data to / from each other under the conditions set in the session 108, and a call between users is realized by transmitting / receiving the voice data.

  Note that a BYE request 109 is sent from the user terminal 3, an OK message 110 is returned from the user terminal 4, and when the user terminal 3 receives this, the session is disconnected and the call ends.

FIG. 9 is an explanatory diagram showing the operation of the call management system 10 in response to a user operation. User A starts application software (D1), accesses the web server 1 (D2), browses an arbitrary web page (D3), and is in charge of the web page provider (store B in the example of FIG. 9) When it is desired to make a call with a person, a link requesting a call (for example, link 62 in FIG. 6) is selected (D4).

In response to this call request, the contact number issuing unit 51 of the application server 2 issues a contact number (step S70). In addition, the call control cooperation unit 52 of the application server 2 stores the combination of the telephone number of the calling terminal (user terminal 3) and the telephone number for communication in association with the shared information as a PhoneCookie, and also stores the receiving terminal (user terminal) It is stored in the telephone number storage unit of the call control device 7 in association with the telephone number of 4) (step S80).

  On the other hand, the call control unit 37 of the user terminal 3 that has received the contact telephone number immediately makes a call to the contact telephone number (D7).

  Upon receiving this call, the call control device 7 receives the telephone number of the receiving terminal corresponding to the combination of the telephone number of the calling terminal (user terminal 3) and the contact telephone number, that is, the original telephone number of the store B (user The telephone number of the terminal 4 is specified from the telephone number storage unit (step S90), and a session is set between the user terminals 3 and 4 to make a call (steps S100, D8, and D9).

Further, when the call control cooperation unit 78 of the call control device 7 notifies the application server 2 of the start of the call, the call control cooperation unit 52 of the application server 2 transmits the shared information of the user terminal 3 specified by PhoneCookie to the user terminal 4. (Step S110), the user terminal 4 shares the information by displaying the shared information (D10).

  As described above, when the call management system according to the first embodiment receives a call request from the calling terminal (user terminal 3), the call management system uses a combination of the telephone number of the calling terminal (user terminal 3) and the telephone number for contact. The telephone call can be appropriately managed so as to make a telephone call with the specified incoming terminal (user terminal 4).

  As described above, in the present embodiment, a link for requesting a call is provided on the web page and the telephone number of the store B is not described, so that the telephone number of the store B can be prevented from being used for mischief or sales.

  Further, since the call management system 10 is configured to convert the call requested from the user terminal 3 to the contact telephone number to the original telephone number of the store B by the call control device 7 and to make a call. A service with a high security level can be provided.

  For example, if this call management system 10 is not used, it is not connected to the user terminal 4 of the store B, so that a call from outside the system can be prevented.

  Even if a contact phone number is estimated and a brute force attack is attempted, if the combination with the phone number of the caller terminal does not match, it will not be connected to the callee terminal and will be used illegally. Can be prevented.

  In addition, the call management system 10 determines the validity of the combination of the telephone number of the user terminal 3 and the telephone number for contact, and if it is not valid, it is not connected to the receiving terminal, so the validity period, the number of calls, Whether or not a call can be made can be controlled according to the status, the presence or absence of a certificate, and the like.

Furthermore, since the telephone number of the store B is not disclosed, the call management system 10 can prohibit redialing by not displaying the call history. Instead of completely prohibiting redialing, a contact telephone number or the like is displayed as a call history. When redial is selected, a call is requested to the contact telephone number, and the processing from step S82 in FIG. 7 is performed. If the combination of the telephone number of the user terminal 3 and the telephone number for contact is valid, a call may be made, i.e., redial will be accepted, and if it is not valid, the call may not be made, i.e., redial will not be accepted.

<Modification 1>
FIG. 10 is a diagram illustrating a first modification of the call management system 10 according to the first embodiment. In the call management system 10 according to the first embodiment, each user terminal 3 and 4 has a unique telephone number. However, the present invention is not limited to this, and in the first modification, the call management system 10 is used to make a call. A unique telephone number is generated each time application software (hereinafter referred to as a calling application) is started. Other configurations are the same as those of the call management system 10 according to the first embodiment.

  When the user operates the user terminals 3 and 4 to activate the call application, as shown in FIG. 10, the call control unit 37 generates a unique telephone number as a telephone number for the own device (D11). The generated telephone number may be any number as long as it is unique among the telephone numbers used by the present system. One of the accommodated telephone numbers may be selected.

  As described above, in this modified example, since the telephone number of the calling terminal changes every time the call application is activated, an effect that the security level is further improved in addition to the effect of the first embodiment described above can be obtained.

<Embodiment 2>
The second embodiment is different from the first embodiment described above in the first embodiment described above in that the call control device 7 relays a call between the user terminal 3 and the user terminal 4, and the other configurations are as follows. The same. For this reason, the same elements as those of the first embodiment are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 11 is a schematic configuration diagram of the call control device 7 according to the second embodiment. In the call control device 7 according to the second embodiment, the call control unit 80 includes a first control unit 81, a second call control unit 82, and a relay unit 83, compared to the call control device 7 according to the first embodiment. The configuration is different.

  When the first control unit 81 receives a request for a call addressed to the contact telephone number from the caller terminal, the first controller 81 connects to the caller terminal.

  The second call control unit 82 sends a call request to the telephone number of the receiving terminal and connects to the receiving terminal.

  The relay unit 83 relays a call between the calling terminal and the receiving terminal.

  FIG. 12 is a diagram specifically showing the process of the second embodiment in step S100 of FIG. As shown in FIG. 12, first, when an INVITE message 201 is transmitted from the user terminal 3 to the contact telephone number, a call request is sent to the communication control device 7 that has received the INVITE message 201. One call control unit 81 returns a RINGING message 202. Further, the second call control unit 82 of the call control device 7 obtains a call destination telephone number (telephone number of the user terminal 4) corresponding to the combination of the contact telephone number and the caller telephone number (the telephone number of the user terminal 3). The INVITE message 203 is transmitted to the telephone number of the callee from the telephone number storage unit. At this time, the telephone number of the caller is not the telephone number of the user terminal 3 but a contact telephone number assigned for a call with the user terminal 4.

  The user terminal 4 that has received the INVITE message 203 transmits a RINGING message 204.

  Further, the first call control unit 81 of the call control device 7 transmits an OK message 205 to the user terminal 3 when preparation for a response is completed. The user terminal 3 that has received the OK message 205 returns an Ack message 206 indicating that the establishment of the session is accepted to the call control device 7, and when the first call control unit 81 receives this Ack message 206, A session 207 is set up with the first call control unit 81.

  On the other hand, when the user of the user terminal 4 makes a response such as off-hook, an OK message 208 is transmitted from the user terminal 4 and the second call control unit 82 of the call control device 7 receives the OK message 208. The second call control unit 82 that has received the OK message 208 returns an Ack message 209 to the user terminal 4. When the user terminal 4 receives the Ack message 209, the second call control unit 82 and the user terminal 4 communicate with each other. A session 210 is set in between.

  The relay unit 83 of the call control device 7 relays the voice data received from the user terminal 3 using the session 207 to the user terminal 4 using the session 210. Further, the relay unit 83 of the call control device 7 relays the voice data received from the user terminal 4 using the session 210 to the user terminal 4 using the session 207. Thereby, the call control device 7 realizes a call between the user terminals 3 and 4.

  When a BYE request 213 is sent from the user terminal 3, the first call control unit 81 returns an OK message 214, and when the user terminal 3 receives this, the session 207 is disconnected. When a BYE request 213 is sent from the user terminal 3, the second call control unit 82 transmits a BYE request 211 to the user terminal 4, the user terminal 4 returns an OK message 211, and the second call control unit 82 Is received, session 210 is disconnected and the call is terminated.

  As described above, in the second embodiment, the calling terminal (user terminal 3) and the receiving terminal (user terminal 4) do not communicate directly, and in addition to the effects of the first embodiment, the security level is further improved. The effect of doing is obtained.

  In the second embodiment, when the second call control unit 82 sends a call to the receiving terminal 4 (when sending the INVITE message, the calling telephone number may be the telephone number of the calling terminal 3, the call control device 7 is preferably the contact telephone number assigned to the callee terminal 4. The call control device 7 assigns the contact phone number assigned to the callee terminal 4 in the same manner as the call telephone number assigned to the caller terminal 3. It can be any number that can be accommodated, and by using the contact telephone number as the caller telephone number when making a call to the callee terminal 4, a call can be realized without revealing the caller terminal 3 telephone number to the callee. it can.

<Embodiment 3>
Compared with the first and second embodiments described above, the third embodiment has a different configuration in which an incentive is given according to the purchase information of the user A after the call, and the other configurations are the same. In other words, any of the configurations of the first and second embodiments described above may be adopted as the other configurations. For this reason, the same elements as those in the first and second embodiments are denoted by the same reference numerals and the description thereof is omitted.

FIG. 13 is a schematic configuration diagram of the user terminal 3 according to the third embodiment. The user terminal 3 of Embodiment 3 includes a purchase information transmission unit 39 in addition to the configuration of FIG. In the third embodiment, the arithmetic processing unit 32 appropriately reads out and executes the OS and application programs from the storage unit 33, and calculates information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33. By processing, it also functions as the purchase information transmission unit 39.

  The purchase information transmission unit 39 transmits purchase information to the application server 2 via the network N. The purchase information is information including at least information indicating the store B and the telephone number of the user terminal 3. The information indicating the store B includes the telephone number of the user terminal 4, the position information acquired by the GPS receiver when visiting the store, the information obtained by photographing the code such as the QR code presented on the storefront or the receipt at the time of purchase with a camera, etc. It is. Note that the information read from the code is, for example, the identification information or telephone number of the store B.

  FIG. 14 is a schematic configuration diagram of the application server 2 according to the third embodiment. The application server 2 of the third embodiment includes an incentive registration unit 57 in addition to the configuration of FIG.

  In the third embodiment, the arithmetic processing unit 22 appropriately reads out and executes the OS and application programs from the storage unit 23, and calculates information input from the input / output interface 24 and the CCU 25 and information read from the storage unit 23. By processing, it also functions as the incentive registration unit 57.

  The incentive registration unit 57 gives incentive information to the corresponding user based on the purchase information received from the user terminal 3 and stores the incentive information in the storage unit 23. Further, the incentive registration unit 57 may transmit incentive information to another system via the network N.

  Here, the incentive information is information having an incentive value that promotes the use of the present system. The incentive information may be information that can be exchanged with other products and services such as points, miles, coupons, and electronic money. The incentive information may be content in which the information itself is valuable, such as images, music, electronic books, computer programs, games, and SNS items.

  FIG. 15 is an explanatory diagram of processing according to the third embodiment. As in the first and second embodiments, when the user A activates the calling application (D1), accesses the web server 1 to browse the reservation page of the store B (D2 to D3), and requests a call (D4) ), A contact telephone number is issued (D5), a call is made to the contact telephone number (D7), and the person in charge at the store B is called (D8 to D9). If the store B is, for example, a beauty salon, the user makes a reservation for a cut or the like by this call and comes to the store at a later date.

  A user who visits the store takes a two-dimensional barcode (QR code) printed on a receipt with the camera of the user terminal 3 when receiving the service and paying the price. As a result, the purchase information transmission unit 39 of the user terminal 3 extracts and decodes the two-dimensional barcode from the captured image, reads the identification information of the store B and the purchase price, and uses it as purchase information along with the telephone number of the user terminal 3. It transmits to the server 2 (D21).

  And the application server 2 which received purchasing information gives incentive information to a user based on purchasing information, and memorize | stores it in the memory | storage part 23 (D22). FIG. 16 is an explanatory diagram of processing for providing incentive information by the incentive registration unit 57 of the application server 2.

First, the incentive registration unit 57 specifies the telephone number of the store B from the purchase information (step S210). If the information indicating the store included in the purchase information is not a telephone number but location information or identification information, the information indicating the store and the telephone number are associated with each other and stored in the storage unit 23 in advance. The telephone number corresponding to the information indicating is identified.

  Next, the incentive registration unit 57 determines whether or not the telephone number of the store B related to the received purchase information and the telephone number of the user terminal 3 match the information stored in the telephone number storage unit during a call ( Step S220). If these telephone numbers do not match (step S220, No), the incentive registration unit 57 ends the processing of FIG. 16, and if they match (step S220, Yes), the incentive information is associated with the identification information of the user. Is stored in the storage unit 23 (step S230). Note that the incentive registration unit 57 may calculate the amount of incentive information to be given according to the purchase amount.

  As described above, according to the third embodiment, the use of the system 10 can be promoted by using the system 10 and providing incentive information to a user who has actually purchased a product or service at a store. it can.

<Embodiment 4>
The fourth embodiment is different from the first to third embodiments in the configuration in which the other party is designated by the SNS user name, and the other configurations are the same. That is, any of the configurations of the first to third embodiments described above may be adopted as the other configurations. For this reason, the same elements as those in the first to third embodiments are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 17 is a schematic configuration diagram of the user terminal 3 according to the fourth embodiment. For example, the user terminal 3 of the fourth embodiment includes a user list acquisition unit 30 in addition to the configuration of FIG. In the fourth embodiment, the arithmetic processing unit 32 appropriately reads out and executes the OS and application programs from the storage unit 33 and calculates information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33. By processing, it also functions as the user list acquisition unit 30.

  The user list acquisition unit 30 accesses the web server 1 providing the SNS via the network N, acquires the friend list (user list) of the user A, and displays it on the display device. FIG. 18 is a diagram showing a display example of the user list 63.

  FIG. 19 is a schematic configuration diagram of the application server 2 according to the fourth embodiment. The application server 2 of Embodiment 4 includes a user verification unit 58 in addition to the configuration of FIG.

  In the fourth embodiment, the arithmetic processing unit 22 appropriately reads out and executes the OS and application program from the storage unit 23, and calculates information input from the input / output interface 24 and the CCU 25 and information read from the storage unit 23. By processing, it also functions as the user verification unit 58.

  The user verification unit 58 searches the user information in the storage unit 23 for the user's telephone number corresponding to the SNS user name or SNS ID (hereinafter simply referred to as SNS name) designated as the call destination. In the fourth embodiment, each user registers the SNS user name and SNS ID in advance in the storage unit 23 as user information in association with the telephone number of the user terminal 3 or the like.

  FIG. 20 is an explanatory diagram of a call management method according to the fourth embodiment. First, when browsing of a web page that provides an SNS by specifying a URL is requested from the user terminal 3, the web page providing unit 42 of the web server 1 provides the web page specified by the URL to the user terminal 3. To be displayed (step S10).

  Moreover, the user list acquisition part 30 of the user terminal 3 requests | requires a user list (friend list) from the web server 1 by a user's operation, and the user list 63 acquired from the web server 1 is displayed as a list as shown in FIG. Step S15).

  When the user list 63 is displayed and the calling side user selects the user (calling side user) as the call destination and selects the call request link 62, the user terminal 3 displays the SNS name of the user designated as the call destination. A request according to the parameter of the link 62, that is, information for requesting “telephone contact” (call request) is transmitted to the web server 1 (step S25).

  When the call reception unit 43 receives information requesting a telephone contact from the user terminal 3 (step S30), the call reception unit 43 determines whether the session ID issued by the authentication processing unit 41 is received from the user terminal 3 or not. It is determined whether or not the user terminal 3 has been authenticated (step S40). If not authenticated, the authentication processing unit 41 displays a login screen, prompts for input of an ID and password, and performs authentication processing (step S50).

  When the authentication is completed at step S40 and when the authentication is completed at step S50, the contact information generating unit 44 uses the shared information corresponding to the session ID, the SNS name, etc. as the contact request information, and transmits it to the application server 2. (Step S65).

  The user collation unit 58 that has received the contact request information from the web server 1 refers to the storage unit 23 as the user DB, collates whether or not the user corresponding to the SNS name is registered (step S67), and is registered. If not (step S67, No), an error message is transmitted to the user terminal 3 for output (step S68), and the process of FIG. 20 is terminated.

  On the other hand, if the user corresponding to the SNS name is registered (step S67, Yes), the telephone number of the user is set as the telephone number of the receiving terminal, and the contact number issuing unit 51 responds to the contact request information. The telephone number for contact is issued and notified to the user terminal 3 (step S70).

  After issuing the contact telephone number, the call control cooperation unit 52 of the application server 2 transmits the contact request information received from the web server 1 and a command for controlling the call to the call control device 7, and the call of the call control device 7. The control cooperation unit 78 stores the telephone number of the user terminal 4 in the telephone number storage unit in association with the combination of the contact telephone number and the telephone number of the user terminal 3 (step S80). Further, the call control cooperation unit 52 stores the shared information in the storage unit 23 in association with the combination of the contact telephone number and the telephone number of the user terminal 3. FIG. 26 is a diagram illustrating an example of a telephone number storage unit. As shown in FIG. 26, the telephone number storage unit stores the telephone number and expiration date of the user terminal 4 for each combination of the contact telephone number and the telephone number of the user terminal 3. Here, the expiration date indicates the expiration date associated with the telephone number of the user terminal 4, and may be defined by the number of calls in addition to the date and time. In the present embodiment, the storage unit 23 of the application server 2 is a telephone number storage unit. However, the present invention is not limited to this, and a configuration in which the storage unit 23 is temporarily stored in a main memory or the like may be used.

When the user terminal 3 transmits a call request addressed to the contact phone number, the call control device 7 that has received the call request (step S82) refers to the phone number storage unit and receives the received contact phone number. Then, it is determined whether or not the combination of the telephone number of the calling terminal is valid (step S85). Here, whether or not it is valid is determined by whether or not the current date and time is within the validity period. However, the present invention is not limited to this, and it may be determined whether the call is valid based on the number of calls, the user status, the presence of a certificate, and the like. If it is not valid (No at Step S85), the call control device 7 returns an error message such as “This telephone number is currently unusable” (Step S87).
Terminate the process. If it is within the valid period (step S85, Yes), the call control device 7 determines the telephone number of the user terminal (receiving terminal) 4 corresponding to the combination of the received contact telephone number and the telephone number of the calling terminal. Is specified (step S90). The application server 2 transmits the SNS name of the calling user to the user terminal (receiving terminal) 4.

Next, the call control device 7 sets a session between the user terminal 3 and the user terminal 4 and makes a call between the user terminals 3 and 4. The call control device 7 does not set a session between the user terminal 3 and the user terminal 4, but sets a session between the user terminal 3 and the first call control unit 81 as shown in FIG. A session is set between the second call control unit 82 and the user terminal 4, and the relay unit 83 relays the call between the user terminals 3 and 4 so that the call between the user terminals 3 and 4 is performed. Also good. At this time, the user terminal 4 displays the SNS name 64 of the caller user as the caller information as shown in FIG. 21 (step S105).

  Further, the application server 2 transmits the shared information to the user terminal 4 to be presented to the user (step S110).

  When the call is finished (step S120, Yes), the user terminals 3 and 4 or the call control device 7 notify the application server 2 of the end, and the application server 2 performs processing according to the post-call parameters (step S130).

  As described above, according to the fourth embodiment, the communication partner is designated by the SNS name, and the SNS name is also displayed as information such as a caller. Therefore, it is possible to call between SNS users without disclosing the telephone number. It can be performed.

<Embodiment 5>
The fifth embodiment is different from the first to third embodiments in the configuration for making a call in association with the content, and the other configurations are the same. That is, any of the configurations of the first to third embodiments described above may be adopted as the other configurations. For this reason, the same elements as those in the first to third embodiments are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 22 is a schematic configuration diagram of the user terminal 3 according to the fifth embodiment. The user terminal 3 of Embodiment 5 includes a content information acquisition unit 31 in addition to the configuration of FIG. In the fifth embodiment, the arithmetic processing unit 32 appropriately reads out and executes the OS and application program from the storage unit 33 and calculates information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33. By processing, it also functions as the content information acquisition unit 31.

  The content information acquisition unit 31 acquires information (content identification information) for identifying a content from content such as a television program, a radio program, a newspaper, a magazine, an advertisement, or digital signage by an input unit such as a camera or a microphone. .

For example, in the case of display content 301 such as a television program, a newspaper, a magazine, an advertisement, or digital signage, the content information acquisition unit 31 receives a code 302 such as a two-dimensional barcode displayed in the content 301 as shown in FIG. Photographed with a camera, a barcode is extracted from the photographed image, decoded, and content identification information is read. Further, the content information acquisition unit 31 is not limited to the code, and may capture a character string, a logo, a product, a performer, or the content itself displayed in the content with a camera and acquire the captured image as content identification information. . The photographed image may be a still image or a moving image. In addition, when the content includes sound such as a television program or a radio program, the content information acquisition unit 31 may acquire sound data of the content input by the microphone as content identification information. Further, the content identification information may be acquired using near field communication (NFC) using an RFID tag or an IC chip. For example, an RFID tag or an IC chip is attached to the content, the user terminal 3 is provided with an NFC reader, and the user terminal 3 is held over or brought into contact with the content that the user wants to make an inquiry over the phone. Alternatively, the content identification information may be read from the IC chip and the content information acquisition unit 31 may acquire the content identification information.

  In addition, the content information acquisition unit 31 acquires and displays a list of programs such as EPG from a web server or the like via a network in the case of content to be broadcast such as a television program or a radio program, and the program name selected by the user Etc. may be acquired as content identification information.

  When the content information acquisition unit 31 acquires the content identification information, the call control unit 37 transmits a call request to the application server 2 together with the content identification information.

  FIG. 24 is a schematic configuration diagram of the application server 2 according to the fifth embodiment. The application server 2 of the fifth embodiment includes a content matching unit 59 in addition to the configuration of FIG.

  In the fifth embodiment, the arithmetic processing unit 22 appropriately reads and executes the OS and application program from the storage unit 23, and calculates information input from the input / output interface 24 and the CCU 25 and information read from the storage unit 23. By processing, it also functions as the content matching unit 59.

  The content collation unit 59 searches the storage unit 23 for the telephone number of the called party corresponding to the content identification information. In the fifth embodiment, the content identification information of the target content and the telephone number of the receiving terminal (user terminal 4) are registered in advance in the storage unit 23 in association with each other. Further, when setting a time limit for a call to content, the content identification information and the time limit are associated with each other and registered in the storage unit 23.

  FIG. 25 is an explanatory diagram of a call management method according to the fifth embodiment. First, the user terminal 3 acquires content identification information from the content (step S5), and transmits this content identification information and a call request to the application server 2 (step S12). Note that the user terminal 3 may transmit the captured image or reduced image of the content when the content identification information is acquired, the audio data of the content, the comment input by the user to the content, and the like to the application server 2 as shared information. good.

  The content collation unit 59 that has received the content identification information refers to the storage unit 23 to collate whether or not a telephone number corresponding to the content identification information is registered (step S62), and if not registered (step S62). , No), an error message is transmitted to the user terminal 3 for output (step S63), and the process of FIG. 25 is terminated.

  On the other hand, if the telephone number corresponding to the content identification information is registered (step S62, Yes), the telephone number is set as the telephone number of the receiving terminal, and the contact number issuing unit 51 responds to the contact request information. The telephone number for contact is issued and notified to the user terminal 3 (step S70).

After issuing the contact telephone number, the call control cooperation unit 52 of the application server 2 issues a command for controlling the telephone number of the user terminal 3, the telephone number for contact, the telephone number of the receiving terminal (user terminal 4), and the call. The call control link unit 78 of the call control device 7 transmits the call number to the call control device 7, and associates the telephone number of the user terminal 4 with the combination of the contact telephone number and the telephone number of the user terminal 3. (Step S80). Further, the call control cooperation unit 52 stores the shared information in the storage unit 23 in association with the combination of the contact telephone number and the telephone number of the user terminal 3. Furthermore, when the call deadline for the content is registered in the storage unit 23, the call control cooperation unit 78 associates the deadline in the phone number storage unit with the combination of the contact telephone number and the telephone number of the user terminal 3. Remember me.

  Upon receiving the notification of the contact telephone number, the user terminal 3 displays an option such as a button for confirming the call such as “call”, and when the user selects this option and instructs the call, the user terminal 3 Transmits a call request to the contact telephone number. The display of the option for confirming the call may be omitted. That is, after the user performs an operation for reading the content identification information, the call may be automatically made without asking for user confirmation.

  The call control device 7 that has received the call request (S82) refers to the telephone number storage unit to determine whether or not the combination of the received contact phone number and the caller terminal phone number is valid (step S85). ). Here, whether or not it is valid is determined by whether or not the current date and time is within the validity period. However, the present invention is not limited to this, and it may be determined whether the call is valid based on the number of calls, the user status, the presence of a certificate, and the like. If it is not valid (No at Step S85), the call control device 7 returns an error message such as “This telephone number is currently unusable” and ends the process. If it is within the valid period (step S85, Yes), the call control device 7 determines the telephone number of the user terminal (receiving terminal) 4 corresponding to the combination of the received contact telephone number and the telephone number of the calling terminal. Is specified (step S90).

Next, the call control device 7 sets a session between the user terminal 3 and the user terminal 4, and makes a call between the user terminals 3 and 4 (step S100). The call control device 7 does not set a session between the user terminal 3 and the user terminal 4, but sets a session between the user terminal 3 and the first call control unit 81 as shown in FIG. A session is set between the second call control unit 82 and the user terminal 4, and the relay unit 83 relays the call between the user terminals 3 and 4 so that the call between the user terminals 3 and 4 is performed. Also good. Further, the application server 2 transmits the shared information to the user terminal 4 to be presented to the user (step S110).

  When the call is finished (step S120, Yes), the user terminals 3 and 4 or the call control device 7 notify the application server 2 of the end, and the application server 2 performs processing according to the post-call parameters (step S130).

  As described above, according to the fifth embodiment, it is possible to provide a call service linked to a television program, an advertisement, or the like.

  For example, in a television program (content) for mail order sales, different content identification information for each product to be sold is displayed as a code or a character string. As a result, the user can read the code or character string on the user terminal 3 to call the reception desk or call center on the receiving side as shown in FIG. Similarly, when a product that is of interest to users is found by attaching an RFID tag or IC card that can display content identification information or read content identification information to a poster or digital signage (content) that promotes the product In addition, the user terminal 3 can read the content identification information and call the reception side window or call center as shown in FIG.

  In addition, according to the fifth embodiment, since the time limit for calling the content is managed, in an event that is performed only for a specific period, such as a festival or a fireworks display, to a call center or a campaign window that is temporarily installed only during that period. Can be managed properly.

  Furthermore, an RFID tag or an IC card that can read content identification information assigned to each exhibition may be provided in the exhibition or the vicinity thereof. As a result, the user can read the content identification information of the exhibit that he is interested in by the user terminal 3, and can call the receiver terminal 4 as shown in FIG. The call is not limited to transmission / reception of voice data between the caller terminal 3 and the callee terminal 4, but the caller terminal 3 to the callee terminal 4 or the callee terminal 4 to the caller terminal 3 It is also possible to send audio in one direction. For example, a description of pre-recorded exhibits may be sent from the receiving terminal 4 to the transmitting terminal 3. Further, the voice may be sent from the calling terminal 3 to the receiving terminal 4 and stored.

  It is possible to make a call in a desired language by assigning content identification information for each language when making a call and reading the content identification information in a desired language.

  For example, an RFID tag capable of reading content identification information for English or Japanese is attached to the exhibition, and the user terminal is attached to the RFID tag of the selected language, for example, the RFID tag for English. By holding 3, the content identification information can be read and the explanation of the exhibit can be heard in the selected language, for example, English. Further, in television programs (contents) for mail order sales, content identification information for English or Japanese is displayed, content identification information in a selected language, for example, content identification information for Japanese, is read, the selected language, For example, you can call in Japanese for product purchases.

  In the fifth embodiment, in step S70, the contact number issuing unit 51 notifies the user terminal 3 of the contact telephone number from the content server 2, makes a call request from the user terminal 3 to the call control device 7, and makes a user terminal. 3 and the call control device 7 are connected, but not limited to this, the contact number issuing unit 51 notifies the call control device 7 of the contact phone number from the content server 2 in step S70, and the call control device 7 sends the user to the user. The user terminal 3 and the call control device 7 may be connected by making a call request to the terminal 3. In this case, the call control device 7 notifies the user terminal 3 of the contact telephone number as the caller number.

<Embodiment 6>
The sixth embodiment is different from the fifth embodiment described above in that the configuration for requesting a call is triggered by acquisition of call start information, and the other configurations are the same. For this reason, the same elements as those of the fifth embodiment are denoted by the same reference numerals and the description thereof is omitted.

  FIG. 27 is a schematic configuration diagram of the user terminal 3 according to the sixth embodiment. For example, the user terminal 3 of the sixth embodiment includes a start information acquisition unit 321 in addition to the configuration of FIG. In the sixth embodiment, the arithmetic processing unit 32 appropriately reads out and executes the OS and application programs from the storage unit 33 and calculates information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33. By processing, it also functions as the start information acquisition unit 321.

  The start information acquisition unit 321 acquires call start information that triggers a call. The call start information is information for determining the start of a call, and may be a signal that is transmitted by sound, light, radio wave, or the like and can be acquired by the user terminal 3. For example, in a content that outputs sound such as a television program, radio program, digital signage, etc., as a signal indicating call start information by modulating the frequency, amplitude, phase, etc. of sound in an inaudible range (for example, 20 Hz or less or 20 kHz or more) Output.

The call start information is not limited to sound in the inaudible range, but may be sound in the audible range such as voice, music, and chimes. For example, a specific voice such as “Call now” or “Recruiting opinions” may be used as the call start information. A specific rhythm or melody may be used as the call start information.

  The call start information may be transmitted by light, such as an optical beacon or optical communication. For example, it may be transmitted by infrared communication such as IrDA.

Furthermore, the call start information may be transmitted by radio waves based on communication standards such as Wi-Fi, Bluetooth, and active RFID.

  Further, the call start information may be position information. For example, when performing an event in a specific area such as a festival or a fireworks display, a GPS signal (positional information) indicating the inside of this specific area, that is, a GPS signal indicating that it is located in this specific area is used as a call start signal. Also good.

  The call start information may be information indicating the direction and movement of the user terminal 3 detected by an acceleration sensor, a geomagnetic sensor, or the like. For example, when the number of steps of a user carrying the user terminal 3 is counted by an acceleration sensor and it is detected that the number of steps has reached a predetermined number, that is, vibration information when the predetermined number of steps is reached is used as call start information. Also good.

  In addition, the call start information may be information that can be detected by the user terminal 3 such as temperature, humidity, illuminance, and atmospheric pressure. Further, the call start information may be a combination of signals transmitted by sound, light, radio waves, position information, signals indicating the movement of the terminal, temperature, humidity, illuminance, atmospheric pressure, and the like.

  The user terminal 3 acquires call start information via the input means connected to the input / output interface 24 or the CCU 35. That is, the user terminal 3 includes an input unit that can acquire call start information and the CCU 35.

For example, in the case of using a sound inaudible or audible in transmitting the call start information, a microphone is provided as input means. When light is used for transmission of call start information, such as an optical beacon or optical communication, a light receiver or an optical communicator is provided as input means. When a communication standard such as Wi-Fi or Bluetooth is used for transmission of call start information, the CCU 35 according to the communication standard is provided.
When position information is used to acquire call start information, a device that obtains position information based on a distance from a beacon and a plurality of wireless base stations and a GPS receiver that receives GPS signals are provided. When the movement and direction of the user terminal 3 are used for acquiring the call start information, an acceleration sensor and a geomagnetic sensor are provided as input means. When temperature, humidity, illuminance, and atmospheric pressure are used to acquire call start information, a temperature sensor, humidity sensor, illuminance sensor, and atmospheric pressure sensor are provided as input means. In addition, the structure which acquires the temperature acquired by other apparatuses via CCU35, humidity, illuminance, and atmospheric | air pressure may be sufficient.

  FIG. 28 is a schematic configuration diagram of the application server 2 according to the sixth embodiment. The application server 2 of the sixth embodiment includes a start information matching unit 54 in addition to the configuration of FIG.

  In the sixth embodiment, the arithmetic processing unit 22 appropriately reads out and executes the OS and application program from the storage unit 23 and calculates information input from the input / output interface 24 and the CCU 25 and information read from the storage unit 23. By processing, it also functions as the start information matching unit 54.

The start information matching unit 54 searches the storage unit 23 for the telephone number of the call destination corresponding to the call start information. In the sixth embodiment, the call start information and the telephone number of the receiving terminal (user terminal 4) are associated with each other and registered in advance in the storage unit 23. Further, when a time limit for starting a call is set according to the call start information, the call start information and the time limit are associated with each other and registered in the storage unit 23.

FIG. 29 is an explanatory diagram showing processing when the call start information is acquired in the caller terminal (user terminal 3), and FIG. 30 is an explanatory diagram of the call management method according to the sixth embodiment. First, when the user instructs activation of the application, the user terminal 3 activates the application, displays a standby screen (step S301), and tries to acquire call start information (step S302). For example, when inaudible or audible sound is used for transmission of call start information, ambient sounds are collected by a microphone, and call start information is extracted by demodulating the inaudible sound using a predetermined method. . Also, the sound in the audible range is recognized as speech, and specific sound is extracted as call start information. In addition, when transmitting call start information by wireless communication using Wi-Fi, Bluetooth, optical communication, active RFID, or the like, the user terminal 3 acquires information from the access point or RFID that performs the wireless communication, and starts the call. Extract information. In addition, when using location information for acquisition of call start information, the user terminal 3 obtains current location information, such as receiving a GPS signal, and determines whether this location information is within a specific area, If it is within a specific area, this position information, identification information indicating the specific area, and the like are acquired as call start information. The specific area is received in advance from the application server 2 or the like and stored in the storage unit 33.

Then, the user terminal 3 determines whether or not the call start information has been successfully acquired (step S
303) If the call start information has not been acquired (step S303, No), the processing in FIG. 29 is terminated. Note that the processing in FIG. 29 is repeatedly executed until the application is terminated. If it is determined in step S303 that the call start information has been acquired (step S303, Yes), the user terminal 3 transmits a call request together with the call start information to the content server 2 (step S304).

  As shown in FIG. 30, when the content server 2 receives the call request and the call start information (step S30), the start information matching unit 59 refers to the storage unit 23, and the telephone number corresponding to the call start information is registered. If it is not registered (step S62, No), an error message is transmitted to the user terminal 3 for output (step S63), and the process of FIG. 30 is terminated.

  On the other hand, if the telephone number corresponding to the call start information is registered (step S62, Yes), the telephone number is set as the telephone number of the receiving terminal, and the contact number issuing unit 51 responds to the contact request information. The telephone number for contact is issued and notified to the user terminal 3 (step S70).

  After issuing the contact telephone number, the call control cooperation unit 52 of the application server 2 issues a command for controlling the telephone number of the user terminal 3, the telephone number for contact, the telephone number of the receiving terminal (user terminal 4), and the call. The call control link unit 78 of the call control device 7 transmits the call number to the call control device 7, and associates the telephone number of the user terminal 4 with the combination of the contact telephone number and the telephone number of the user terminal 3. (Step S80). Further, the call control cooperation unit 52 stores the shared information in the storage unit 23 in association with the combination of the contact telephone number and the telephone number of the user terminal 3. Furthermore, when the call deadline for the content is registered in the storage unit 23, the call control cooperation unit 78 associates the deadline in the phone number storage unit with the combination of the contact telephone number and the telephone number of the user terminal 3. Remember.

Upon receiving the notification of the contact telephone number, the user terminal 3 displays an option such as a button for confirming the call such as “call”, and when the user selects this option and instructs the call, the user terminal 3 Transmits a call request to the contact telephone number. The display of the option for confirming the call may be omitted. That is, when the user terminal 3 acquires the call start information, the user terminal 3 may automatically make a call without requesting user confirmation.

  The call control device 7 that has received the call request (S82) refers to the telephone number storage unit to determine whether or not the combination of the received contact phone number and the caller terminal phone number is valid (step S85). ). Here, whether or not it is valid is determined by whether or not the current date and time is within the validity period. However, the present invention is not limited to this, and it may be determined whether the call is valid based on the number of calls, the user status, the presence of a certificate, and the like. If it is not valid (No at Step S85), the call control device 7 returns an error message such as “This telephone number is currently unusable” and ends the process. If it is within the valid period (step S85, Yes), the call control device 7 determines the telephone number of the user terminal (receiving terminal) 4 corresponding to the combination of the received contact telephone number and the telephone number of the calling terminal. Is specified (step S90).

Next, the call control device 7 sets a session between the user terminal 3 and the user terminal 4, and makes a call between the user terminals 3 and 4 (step S100). The call control device 7 does not set a session between the user terminal 3 and the user terminal 4, but sets a session between the user terminal 3 and the first call control unit 81 as shown in FIG. A session is set between the second call control unit 82 and the user terminal 4, and the relay unit 83 relays the call between the user terminals 3 and 4 so that the call between the user terminals 3 and 4 is performed. Also good. Further, the application server 2 transmits the shared information to the user terminal 4 to be presented to the user (step S110).

  When the call is finished (step S120, Yes), the user terminals 3 and 4 or the call control device 7 notify the application server 2 of the end, and the application server 2 performs processing according to the post-call parameters (step S130).

  As described above, according to the sixth embodiment, a call can be started upon acquisition of the call start information, and for example, a call service linked with a television program, an advertisement, or the like can be provided.

  For example, in a television program for mail order sales, different call start information is output for each product to be sold. As a result, the user terminal 3 can acquire the call start information and automatically make a call to a reception-side window or call center as shown in FIGS. Similarly, an active RFID tag is attached to a poster or digital signage advertising a product, and the call start information is output, so that the user approaches the poster or digital signage and the user terminal 3 acquires the call start information. In such a case, as shown in FIGS.

  In addition, according to the sixth embodiment, since the deadline of the call is managed, in an event that is performed only for a specific period such as a festival or a fireworks display, a call to a call center or a campaign window that is temporarily set only during that period. Can be managed appropriately.

  Furthermore, an RFID tag, a Wi-Fi access point, or the like may be installed in an art museum or a museum, and the call start information assigned to each exhibit may be output. Thereby, when the user terminal 3 acquires the call start information, it is possible to automatically make a call to the receiving terminal (user terminal 4) as shown in FIGS. The call is not limited to transmission / reception of voice data between the caller terminal 3 and the callee terminal 4, but the caller terminal 3 to the callee terminal 4 or the callee terminal 4 to the caller terminal 3 It is also possible to send audio in one direction. For example, a description of pre-recorded exhibits may be sent from the receiving terminal 4 to the transmitting terminal 3. Further, the voice may be sent from the calling terminal 3 to the receiving terminal 4 and stored.

In addition, when a plurality of call start information is acquired, the caller terminal (user terminal 3) displays an option for confirming each call and performs a call based on the option selected by the user. Also good. For example, it is possible to make a call in a desired language by assigning call start information for each language when making a call, outputting a plurality of call start information, and selecting the call start information in a desired language. .

  For example, for an exhibit, English and Japanese call start information is output, options based on the acquired English and Japanese call start information are displayed, and call start information in the selected language, for example, English By transmitting a call request together with the call start information for use, it is possible to hear the explanation of the exhibit in the selected language, for example, English. Also, in TV programs (contents) for mail order, English and Japanese call start information is output, and a call request is transmitted together with call start information in a selected language, for example, Japanese call start information. By doing so, it is possible to make a call about the purchase of the product in the selected language, for example, Japanese.

  Also, in events such as stamp rally and orienteering, the position information of the position designated as the checkpoint is used as the call start information, the user reaches this checkpoint, and the user terminal 3 acquires the call start information (position information of the current location). In such a case, as shown in FIGS. 29 and 30, a call may be automatically made to the called terminal (user terminal 4) so that the hint of the next check point can be heard. Thereby, in stamp rally, orienteering, etc., the trouble of posting a hint or removing a posting can be omitted. In addition, the occurrence of fraud due to the outflow of hints can be suppressed to some extent. In this case, hints may be given according to the call history or user information.

  In the sixth embodiment, in step S70, the contact number issuing unit 51 notifies the user terminal 3 of the contact telephone number from the content server 2, makes a call request from the user terminal 3 to the call control device 7, and makes the user terminal. 3 and the call control device 7 are connected, but not limited to this, the contact number issuing unit 51 notifies the call control device 7 of the contact phone number from the content server 2 in step S70, and the call control device 7 sends the user to the user. The user terminal 3 and the call control device 7 may be connected by making a call request to the terminal 3. In this case, the call control device 7 notifies the user terminal 3 of the contact telephone number as the caller number.

<Modification>
In the above-described sixth embodiment, when the application server 2 receives a call request, the contact telephone number is issued in the same manner for all the call requests. You may do it. This modification differs from the above-described sixth embodiment in the configuration for selectively issuing a contact telephone number, and the other configurations are the same. For this reason, the same elements as those of the sixth embodiment are denoted by the same reference numerals and the description thereof is omitted. 31 and 32 are explanatory diagrams of this modification.

As shown in FIG. 31, the process from starting the application to displaying the standby screen (step S301) and determining whether or not the call start information has been successfully acquired (step S303) is the same as in FIG. is there. When it is determined that the call start information has been acquired (step S303, Ye
s) The user terminal 3 acquires attribute information related to the call (step S305). This attribute information is information that is used when the application server 2 issues a contact telephone number. For example, user input information such as a comment input by the user or a user shaking the terminal, position information, temperature, humidity, Any information that can be detected by the user terminal 3 such as illuminance and atmospheric pressure may be used.

  Then, the user terminal 3 transmits a call request together with the call start information and attribute information to the content server 2 (step S306).

As shown in FIG. 32, when the content server 2 receives a call request together with the call start information and attribute information (step S32), the start information matching unit 59 selects a call request that permits the call based on the attribute information. (Step S34). For example, the number of times the user terminal 3 is shaken within a predetermined period is set as attribute information, and selection is performed based on the number of times the attribute information received together from among the call requests received from the plurality of user terminals 3. For example, from among multiple call requests, select the number of times that the attribute information has been assigned the most, the one that is close to the specified number, the number that is more than the specified number, the number that has been assigned the odd number or even number, etc. To do. In addition, a comment input by the user may be used as attribute information, and among the call requests, the comment of the attribute information received together may include a comment including a predetermined word or a word similar to the predetermined word. . Further, the position information of each user terminal 3 may be attribute information, and a position indicated by the attribute information among a plurality of call requests may be selected within a predetermined area (for example, within Tokyo). Similarly, among a plurality of call requests, a position indicated by attribute information indicating a predetermined area (for example, each prefecture) may be selected by a predetermined number. The call request may be selected by lottery from a plurality of received call requests without using attribute information. In this case, the user terminal 3 can omit the acquisition of attribute information (step S303), and may transmit the call start information and the call request to the content server 2 as in FIG. 29 (step S304).

  Next, the start information collation unit 59 refers to the storage unit 23 and collates whether or not the telephone number corresponding to the call start information is registered (step S62), and if not registered (No at step S62). Then, an error message is transmitted to the user terminal 3 for output (step S63), and the process of FIG. 32 is terminated.

  On the other hand, if the telephone number corresponding to the call start information is registered (step S62, Yes), the telephone number is set as the telephone number of the receiving terminal, and the contact number issuing unit 51 responds to the contact request information. The telephone number for contact is issued and notified to the user terminal 3 that is the request source of the call request selected in step S34 (step S70). The configuration for receiving a call request from the user terminal 3 that has notified the contact telephone number and making a call is the same as in FIG.

  As described above, in the present modification, the contact telephone number is issued only for the selected call request, so that the call can be selectively permitted. For example, in a TV program, when a plurality of users request a call from the user terminal 3, only the user terminal 3 that made the call request selected by the lottery can be called, and only the user of the user terminal 3 can call the studio. To be able to call.

  In addition to restricting the issuance of contact telephone numbers, contact telephone numbers may be selectively issued according to attribute information. For example, the position information may be attribute information and a contact telephone number corresponding to the position indicated by the attribute information may be issued. Thereby, it is possible to change the call center to be received for each area where the user terminal 3 is located.

<Embodiment 7>
The seventh embodiment is different from the first to sixth embodiments in the configuration in which data is transmitted to the other party during the call or after the call to share the data, and the other configurations are the same. That is, any of the configurations of the first to sixth embodiments described above may be adopted as the other configurations. For this reason, the same elements as those in the first to sixth embodiments are denoted by the same reference numerals and the description thereof is omitted.

FIG. 33 is a schematic configuration diagram of the user terminal 3 according to the seventh embodiment. The user terminal 3 of the seventh embodiment includes a shared information management unit 30 in addition to the configuration of FIG. In the seventh embodiment, the arithmetic processing unit 32 appropriately reads out and executes the OS and application programs from the storage unit 33, and calculates information input from the input / output interface 34 and the CCU 35 and information read from the storage unit 33. By processing, it also functions as the shared information management unit 30.

  The shared information management unit 30 transmits information input by the user's operation or selected information to the application server 2 as shared data. Further, the shared information management unit 30 receives shared information from other devices via the application server 2.

  Next, a call management method executed by the call management system according to the present embodiment will be described with reference to FIGS.

  FIG. 34 shows an example of a web page on which job posting information is posted as a web page for providing the call management service according to the seventh embodiment. Note that the processing of the present system 10 when making a call based on this web page is the same as in FIG.

  When the call application is activated by a user operation and the browsing is requested from the user terminal 3 by specifying the URL of the web page, the web server 1 transmits the web page 60 shown in FIG. 34 to the user terminal 3 for display. (Step S10). When a job type option 61 is selected in the web page 60, job information of the selected job type is displayed in a list in the detail display field 63. Each job information displayed in a list is provided with a telephone inquiry button (link for requesting a call) 62. When the inquiry button 62 is selected by a user operation, the user terminal 3 transmits a call request according to the parameter of the link 62, that is, information for requesting a call to the web server 1 (step S20). This call request includes identification information indicating which job information inquiry button 62 has been pressed and information such as the job type selected in the option 61. In response to the call request, the application server 2 notifies the user terminal 3 of the contact telephone number (steps S30 to S70), and when the user terminal 3 makes a call to the contact telephone number, the call control device 7 By performing voice communication with the user terminals 3 and 4, a call between the calling-side user and the receiving-side person in charge is realized (steps S80 to S130).

  At this time, the application server 2 transmits information such as the job type selected by the user on the caller side as shared information to the callee terminal 4, and the shared information output unit 38 of the callee terminal 4 displays the shared information on the display device. Display. FIG. 35 is a diagram illustrating an example in which the shared information output unit 38 of the receiving terminal 4 displays the shared information 64 on a screen (incoming screen) that notifies an incoming call. In other words, when receiving the INVITE message from the call control device 7 and displaying the incoming call screen on the display device, the receiving terminal 4 adds and displays shared information indicating the job type selected by the caller.

  As a result, the person in charge on the receiving side can grasp the information about the job type, time zone, etc. that is a call from the applicant for the job offer at the time of receiving the incoming call, and it becomes easy to answer the call. .

  The shared information can be transmitted not only at the start of a call but also during or after the call. FIG. 36 is an explanatory diagram of processing for sending shared information from the user terminal 3 to the user terminal 4 during or after a call.

  First, when a user on the calling side inputs shared information (S310) and selects a call button, the user terminal 3 sends the selected shared information to the application server 2 together with the contact phone number and the calling phone number. Transmit (S320).

The application server 2 that has received the shared information (S330) refers to the telephone number storage unit and determines whether or not the combination of the contact telephone number and the caller telephone number is valid (step S340). Here, whether or not it is valid is determined by whether or not the current date and time is within the validity period. However, the present invention is not limited to this, and it may be determined whether the call is valid based on the number of calls, the user status, the presence of a certificate, and the like. If it is not valid (step S340, No), the application server 2 ends the processing of FIG. 36. If it is valid (step S340, Yes), it corresponds to the combination of the received contact telephone number and the caller telephone number. The receiving terminal 4 is identified (step S350), and the shared information is transmitted to the receiving terminal 4 (S360). The shared information may be transmitted by e-mail or SMS (Short Message Service). In the present embodiment, the telephone number of the receiving terminal 4 corresponding to the combination of the contact telephone number and the calling telephone number is obtained from the telephone number storage unit, and the shared information is transmitted to the receiving telephone number by SMS.

  The receiving terminal 4 receives the shared information from the application server 2 (S370), and performs output such as displaying on the display device (S380). The output of the shared information is not limited to display output, but may be printout, transmission to another device, or recording on a storage medium. For example, when the shared information is schedule data, the shared information output unit 38 registers the shared information as a schedule. As a result, when the date and time of the interview is decided during a call between the calling user and the person in charge of the receiving side, when the calling user registers the interview schedule in the scheduler and selects transmission, the data of this schedule is transmitted to the calling terminal. 3 is transmitted to the receiving terminal 4 and registered in the scheduler of the receiving terminal 4 so that the schedule can be shared. The shared information is not limited to the schedule, but may be other information such as a resume user's resume and job history data. 36 may be executed during a call or after the call.

  Further, the shared information may be transmitted from the receiving terminal 4 to the transmitting terminal 3. FIG. 37 is an explanatory diagram of processing for sending shared information from the user terminal 4 to the user terminal 3 during or after a call.

  First, when the person in charge (user) on the receiving side inputs the shared data (S410) and selects the call button, the user terminal 4 displays the selected shared information together with the contact telephone number and the receiving side telephone number on the application server 2. (S420).

  The application server 2 that has received the shared information (S430) refers to the telephone number storage unit and determines whether or not the combination of the contact telephone number and the receiving telephone number is valid (step S440). If it is not valid (step S440, No), the application server 2 ends the processing of FIG. 36. If it is valid (step S440, Yes), it corresponds to the combination of the received contact telephone number and the destination telephone number. The originating terminal 3 to be identified is specified (step S450), and the shared information is transmitted to the originating terminal 3 (S460). The shared information may be transmitted by e-mail or SMS. In the present embodiment, the telephone number of the calling terminal 3 corresponding to the combination of the contact telephone number and the receiving telephone number is obtained from the telephone number storage unit, and the shared information is transmitted to the calling telephone number by SMS.

The originating terminal 3 receives the shared information from the application server 2 (S470), and performs output such as displaying on the display device (S480). The output of the shared information is not limited to display output, but may be printout, transmission to another device, or recording on a storage medium. For example, when the shared information is schedule data, the shared information output unit 38 registers the shared information as a schedule. As a result, the schedule can be shared between the calling side and the called side as described above. The shared information is not limited to the schedule, but may be a company outline, a test summary, a map of the interview venue, or the like. If you want to send binary data such as images as shared information,
The terminal 3 or 4 that receives only the link information such as, etc. via SMS, accesses other devices such as the web server 1 based on the link information, and displays or acquires the shared information of the link destination. good.

Thus, according to the seventh embodiment, shared information can be transmitted and received during and after a call.

<Others>
The present invention is not limited to the illustrated examples described above, and various modifications can be made without departing from the scope of the present invention. For example, the elements of the above embodiments can be combined as much as possible.

DESCRIPTION OF SYMBOLS 1 Web server 2 Application server 3 and 4 User terminal 7 Call control apparatus 10 Call management system

Claims (9)

A contact number issuing unit that issues a contact phone number in response to a call request from the calling terminal;
A call control linkage unit that associates a combination of the contact telephone number and the telephone number of the calling terminal with the telephone number of the receiving terminal and stores it in the telephone number storage unit;
When a call request addressed to the contact telephone number is received from the caller terminal, the telephone number storage unit is referred to and the telephone number of the caller terminal that is the caller of the call request and the contact phone number A called party number identifying unit that identifies a telephone number of the called terminal corresponding to a combination;
A call management system comprising: a call control unit that connects the receiving terminal of the specified telephone number and the calling terminal. The call control unit
A first control unit connected to the calling terminal when receiving a request for a call addressed to the contact telephone number from the calling terminal;
A second call control unit that sends a call request to the telephone number of the called terminal and connects to the called terminal;
A relay unit that relays a call between the calling terminal and the called terminal;
The call management system according to claim 1, comprising: The information transmission part which transmits the information transmitted from the said transmission side terminal by the user's operation or the information transmitted to the said transmission side terminal by the said user's operation as shared information to the said receiving side terminal is provided. Call management system described in 1. A call reception unit that receives the identification information of the caller and the identification information of the callee from the caller terminal together with the call request;
Refer to the user information storage unit that stores the identification information, the user information, and the telephone number call in association with each other, and use the telephone number corresponding to the identification information on the called side as the telephone number of the called side terminal. And a call control cooperation unit for storing the telephone number storage unit in association with the telephone number of the calling terminal,
A user information notifying unit for referring to the user information storage unit and notifying the receiving side terminal of user information corresponding to the identification information of the calling side;
The call management system according to claim 1 or 2, further comprising: A call reception unit for receiving content identification information and a call request from the calling terminal;
The call management system according to any one of claims 1 to 3, wherein the call control cooperation unit stores the telephone number corresponding to the identification information of the content in the telephone number storage unit as a telephone number of the receiving terminal. .   The call management system according to any one of claims 1 to 5, further comprising an incentive registration unit that registers incentive information in a storage unit when purchase information is received from the originating terminal. The calling terminal is
A start information acquisition unit for acquiring call start information as a trigger of a call;
A call control unit that transmits a call request when the call start information is acquired;
The call management system according to claim 1, further comprising: Issuing a contact phone number in response to a call request from the calling terminal;
Registering the contact telephone number and the combination of the telephone number of the calling terminal and the telephone number of the receiving terminal in the telephone number storage unit in association with each other;
When a call request addressed to the contact telephone number is received from the caller terminal, the telephone number storage unit is referred to and the telephone number of the caller terminal that is the caller of the call request and the contact phone number Identifying the telephone number of the called terminal corresponding to a combination;
Connecting the receiving terminal of the identified telephone number and the calling terminal;
A call management method that the computer performs. Issuing a contact phone number in response to a call request from the calling terminal;
Registering the contact telephone number and the combination of the telephone number of the calling terminal and the telephone number of the receiving terminal in the telephone number storage unit in association with each other;
When a call request addressed to the contact telephone number is received from the caller terminal, the telephone number storage unit is referred to and the telephone number of the caller terminal that is the caller of the call request and the contact phone number Identifying the telephone number of the called terminal corresponding to a combination;
Connecting the receiving terminal of the identified telephone number and the calling terminal;
Call management program to make a computer execute.

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