JP7054773B2 - Store support system, store support method and program - Google Patents

Description

The present disclosure relates generally to a store support system, a store support method and a program, and more particularly to a store support system, a store support method and a program that supports work in a store by scheduling work in the store.

Patent Document 1 describes a store system including a store information management device and a plurality of store business terminals.

In this store system, the work start time, work end time, and transmission time to each terminal are registered in advance in the store information management device as work instruction information for each store business terminal. The store information management device performs a match determination process between the time held by the timer device and the transmission time to each store business terminal, extracts work instruction information from the matched work instruction information, creates a work instruction transmission file, and stores the store. Send to the business terminal. At each store business terminal, the screen display of the work instruction content is executed based on the received work instruction transmission file.

Japanese Unexamined Patent Publication No. 10-20814

However, in the system described in Patent Document 1, the work instructed by the worker is fixedly determined by the work instruction information registered in advance in the store information management device. Therefore, in the system described in Patent Document 1, there is a possibility that appropriate work instructions may not be given when there is a sudden change in the situation such as a visit of a group customer or absenteeism of a worker.

The present disclosure has been made in view of the above reasons, and an object of the present invention is to provide a store support system, a store support method, and a program capable of issuing more appropriate work instructions.

The store support system according to one aspect of the present disclosure includes a schedule generation unit, an output unit, and a task generation unit . The schedule generation unit generates work schedule information showing a correspondence relationship between the task and the instruction timing of the task, based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. The output unit outputs the work schedule information generated by the schedule generation unit. The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly. The task generation unit generates the task information regarding the irregular task based on the store information.
The store support system according to one aspect of the present disclosure includes a schedule generation unit and an output unit. The schedule generation unit generates work schedule information showing a correspondence relationship between the task and the instruction timing of the task, based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. The output unit outputs the work schedule information generated by the schedule generation unit. The schedule generation unit generates the work schedule information for the plurality of tasks that are the work of the plurality of workers in the store.
The store support system according to one aspect of the present disclosure includes a schedule generation unit and an output unit. The schedule generation unit generates work schedule information showing a correspondence relationship between the task and the instruction timing of the task, based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. The output unit outputs the work schedule information generated by the schedule generation unit. The schedule generation unit uses master data including reference timing information as a reference for the instruction timing for generating the work schedule information.

The store support method according to one aspect of the present disclosure is a work schedule showing a correspondence relationship between the task and the instruction timing of the task based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. It has a step to generate information. Further, the store support method has a step of outputting the work schedule information. Further, the store support method has a step of generating the task information. The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly. In the step of generating the task information, the task information regarding the irregular task is generated based on the store information.
The store support method according to one aspect of the present disclosure is a work schedule showing a correspondence relationship between the task and the instruction timing of the task based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. It has a step to generate information. Further, the store support method has a step of outputting the work schedule information. In the step of generating the schedule information, the work schedule information for the plurality of tasks, which is the work of the plurality of workers in the store, is generated.
The store support method according to one aspect of the present disclosure is a work schedule showing a correspondence relationship between the task and the instruction timing of the task based on the task information regarding the task which is the work in the store and the store information regarding the situation of the store. It has a step to generate information. Further, the store support method has a step of outputting the work schedule information. In the step of generating the schedule information, the master data including the reference timing information which is the reference of the instruction timing is used for the generation of the work schedule information.

The program according to one aspect of the present disclosure is a program for causing a computer system to execute a schedule generation process, an output process, and a task generation process . The schedule generation process is a process of generating work schedule information showing a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store. be. The output process is a process of outputting the work schedule information generated by the schedule generation process. The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly. In the task generation process, the task information regarding the irregular task is generated based on the store information.
The program according to one aspect of the present disclosure is a program for causing a computer system to execute a schedule generation process and an output process. The schedule generation process is a process of generating work schedule information showing a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store. be. The output process is a process of outputting the work schedule information generated by the schedule generation process. In the schedule generation process, the work schedule information for the plurality of tasks, which is the work of the plurality of workers in the store, is generated.
The program according to one aspect of the present disclosure is a program for causing a computer system to execute a schedule generation process and an output process. The schedule generation process is a process of generating work schedule information showing a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task which is the work in the store and the store information related to the situation of the store. be. The output process is a process of outputting the work schedule information generated by the schedule generation process. In the schedule generation process, master data including reference timing information that serves as a reference for the instruction timing is used for generating the work schedule information.

The present disclosure has the advantage of being able to provide a store support system, store support method and program capable of issuing more appropriate work instructions.

FIG. 1 is a schematic diagram showing a configuration of a store support system according to the first embodiment. FIG. 2 is a block diagram showing the configuration of the same store support system. FIG. 3 is a flowchart showing the operation of the store support system as described above. FIG. 4A is a schematic view showing a work instruction screen that is first displayed after the worker terminal receives a work instruction in the store support system of the same. FIG. 4B is a schematic view showing a work instruction screen displayed after the worker accepts the work instruction in the same store support system. FIG. 5 is an explanatory diagram conceptually showing the processing related to the generation of work schedule information in the same store support system. FIG. 6 is a flowchart showing a process related to generation of work schedule information in the same store support system. FIG. 7 is a flowchart showing the work timing determination process in the same store support system. FIG. 8 is a flowchart showing an irregular task information generation process in the same store support system. FIG. 9 is a flowchart showing the operation of the store support system according to the second embodiment.

(Embodiment 1)
(1) Overview The store support system 10 (see FIG. 1) according to the present embodiment is a system that supports the work in the store 9 by scheduling the work in the store 9 (see FIG. 1). In the present embodiment, a case where the store support system 10 is introduced in a store 9 of a retail store such as a convenience store, a supermarket, a department store, a drug store, a home appliance mass retailer, or a home center will be described as an example.

In the present disclosure, the work in the store 9 is also referred to as a task. The "task" referred to in the present disclosure is a work that occurs in the store 9, in other words, is assigned to the workers 91A, 91B, 91C (see FIG. 1) of the store 9 as work, and the workers 91A, 91B, 91C. Is the work performed by. That is, the workers 91A, 91B, 91C, which are the main bodies that execute the work (task) managed by the store support system 10, are the clerk working in the store 9. In the present disclosure, when the plurality of workers 91A, 91B, 91C are not particularly distinguished, each of the plurality of workers 91A, 91B, 91C may be referred to as "worker 91".

Here, not only the work performed inside the store 9, but also the work performed outside the store 9, such as cleaning the roads around the store 9, is included in the task. Further, as will be described in detail later, the task includes two types of tasks, a "regular task" that occurs regularly and an "irregular task" that occurs irregularly. For example, if the store 9 is a convenience store, the regular tasks include, for example, product display, inventory, and toilet cleaning. Irregular tasks include, for example, replenishing hot water in an electric kettle, replacing garbage bags, making fast food, taking out goods, and replenishing consumables.

The store support system 10 according to the present embodiment generates work schedule information and outputs the generated work schedule information. The "work schedule information" referred to in the present disclosure is information indicating the correspondence relationship between the task and the instruction timing of the task, and defines the execution schedule of the task in the store 9. The "instruction timing" referred to in the present disclosure means a timing instructing the execution of a task, that is, a timing in which the worker 91 should execute the task.

Examples of the output mode of the work schedule information include transmission to an information terminal, display, audio output, and printing (printout). Although details will be described later, in the present embodiment, as shown in FIG. 1, the store support system 10 includes a server device 1, a management device 2 installed in the store 9, and a worker terminal carried by the worker 91. It is equipped with 3A, 3B, and 3C. In the present disclosure, when the plurality of worker terminals 3A, 3B, 3C are not particularly distinguished, each of the plurality of worker terminals 3A, 3B, 3C may be referred to as "worker terminal 3".

The work schedule information is generated by the server device 1 and transmitted from the server device 1 to the management device 2. At this time, when the work schedule information is transmitted from the server device 1 to the management device 2, the work schedule information is output in the server device 1. The management device 2 notifies the worker 91 of the task and instructs the worker 91 to execute the task by transmitting the work instruction to the worker terminal 3 according to the work schedule information.

Here, the store support system 10 may instruct the worker 91 to execute the task by notifying the worker 91 at the instruction timing, or at a time before the instruction timing, the task is performed together with the instruction timing. The execution of the task may be instructed by notifying the worker 91. In the former case, the store support system 10 instructs the worker 91 to perform the task in real time, so that the worker 91 executes the task immediately after receiving the notification of the task. In the latter case, since the store support system 10 instructs the worker 91 to perform the task by the reservation method, the worker 91 does not execute the task immediately after receiving the notification of the task, but is notified together with the task. Execute the task at the specified timing. Further, as a specific example of the latter case, the instruction timing notified together with the task may be the time when the task should be executed or the waiting time until the time when the task should be executed. That is, the "instruction timing" referred to in the present disclosure may be a timing recognized by the worker 91 as a timing for executing the task, and is not limited to the timing when the store support system 10 notifies the worker 91 of the task.

By the way, the store support system 10 according to the present embodiment generates work schedule information based on the task information regarding the task and the store information regarding the situation of the store 9. The “store status” referred to in the present disclosure includes both the current status of the store 9 and the future status of the store 9 estimated from past results and the like. For example, if the store 9 is a convenience store, the situation of the store 9 is, for example, the number of customers in the store 9, the sales, the inventory status of products, the working timetable (work shift) of the worker 91 (clerk), and the like. The current status of the number of customers and sales is, for example, the detection results of various sensors (including cameras) installed in the store 9, the store computer 6 described later, or another POS (Point Of Sales) system. It can be specified by information. In addition, future conditions such as the number of customers and sales include, for example, reservation status, weather around store 9 (including forecasts), presence / absence and time of events (sports games, concerts, etc.) held around store 9. It can be estimated from the band.

That is, the store support system 10 according to the present embodiment uses at least the task information and the store information when generating the work schedule information indicating the correspondence relationship between the task and the instruction timing of the task. As a result, if the situation of the store 9 changes, the work schedule information also changes according to the situation of the store 9, and it becomes possible to issue an appropriate work instruction according to the situation of the store 9. Therefore, even if the situation of the store 9 suddenly changes, for example, a group customer visits the store or the worker 91 is absent, the store support system 10 performs appropriate work according to the situation of the store 9. It is possible to give instructions.

As described above, the store support system 10 according to the present embodiment schedules the work in the store 9 by generating and outputting the work schedule information showing the correspondence relationship between the task and the instruction timing of the task. To support the work in. Moreover, in this store support system 10, at least task information and store information are used when generating work schedule information. As a result, according to the store support system 10, it is possible to issue more appropriate work instructions as compared with a configuration in which work schedule information is generated without considering the situation of the store 9. Further, according to the store support system 10, compared to the case where a manager such as a store manager gives a work instruction, the work is stable and highly reliable because it is not affected by the variation in the experience value of the manager. It is possible to give instructions.

(2) Details Hereinafter, the store support system 10 according to the present embodiment will be described in detail. In the present embodiment, a convenience store will be described as an example of the store 9 in which the store support system 10 is introduced. That is, the worker 91 who is the execution body of the work (task) managed by the store support system 10 is a clerk (including a part-time job and a part-timer) of a convenience store. Further, the server device 1 can be connected to the management devices 2 and the like installed in the plurality of stores 9 via the network 4, whereby the store support system 10 can support the plurality of stores 9. Can be. However, in the present embodiment, the case where the target of the support by the store support system 10 is one store 9 will be described.

(2.1) Overall Configuration Here, first, the overall configuration of the store support system 10 according to the present embodiment will be described. As shown in FIGS. 1 and 2, the store support system 10 includes a server device 1, a management device 2 installed in the store 9, and a worker terminal 3 carried by the worker 91, as described above. I have. Further, as shown in FIGS. 1 and 2, the store support system 10 according to the present embodiment further includes a store computer 6, a plurality of sensors 7A, 7B, 7C, and an administrator terminal 8. However, at least a part of the store computer 6, the plurality of sensors 7A, 7B, 7C, and the administrator terminal 8 may not be included in the components of the store support system 10. In the present disclosure, when the plurality of sensors 7A, 7B, 7C are not particularly distinguished, each of the plurality of sensors 7A, 7B, 7C may be referred to as “sensor 7”.

The server device 1 mainly includes a computer system having a processor and a memory. The server device 1 is connected to a network 4 such as the Internet, for example. The server device 1 is installed in, for example, a service company that provides the store support system 10, an operating company of the store 9, or the like.

As shown in FIG. 2, the server device 1 has a first communication unit 11, an acquisition unit 12, a schedule generation unit 13, an output unit 14, a log recording unit 15, a task generation unit 16, and an allocation unit 17. In the server device 1, the processor functions as at least the acquisition unit 12, the schedule generation unit 13, the output unit 14, the task generation unit 16, and the allocation unit 17 by executing the program recorded in the memory. The program may be recorded in advance in a memory, may be provided through a telecommunication line such as the Internet, or may be provided by being recorded in a non-temporary recording medium such as a memory card.

The first communication unit 11 is, for example, a communication module that bidirectionally communicates with the management device 2, the worker terminal 3, and the like. The first communication unit 11 is connected to the network 4 and communicates with the management device 2, the worker terminal 3, and the like via the network 4.

The acquisition unit 12 is connected to the first communication unit 11, and acquires various information (data) from, for example, the management device 2 or the like via the first communication unit 11. In the present embodiment, the acquisition unit 12 acquires the task information and the store information, which are information about the situation of the store 9 and are used for generating the work schedule information, from the management device 2 and the like.

The schedule generation unit 13 generates work schedule information. In the present embodiment, the schedule generation unit 13 generates work schedule information at least based on the task information and store information acquired by the acquisition unit 12.

The output unit 14 outputs the work schedule information generated by the schedule generation unit 13. In the present embodiment, the output unit 14 outputs the work schedule information by transmitting the work schedule information from the first communication unit 11 to the management device 2.

The log recording unit 15 is a non-temporary recording medium for storing work logs. The "work log" referred to in the present disclosure is a log relating to a completed task, and includes, for example, a task name, a time when the task is completed, information on a worker 91 who has executed the task, and the like. The log recording unit 15 records the work log based on the completion notification received from the worker terminal 3 by the first communication unit 11. In the present embodiment, it is assumed that the completion notification is indirectly transmitted from the worker terminal 3 to the server device 1 via the management device 2, but the completion notification is directly transmitted from the worker terminal 3 to the server device 1. May be transmitted.

The task generation unit 16 generates task information related to irregular tasks (hereinafter, also referred to as “irregular task information”). In the present embodiment, the task generation unit 16 generates irregular task information at least based on the store information acquired by the acquisition unit 12.

The allocation unit 17 allocates a plurality of tasks in the work schedule information to a plurality of workers 91 based on the worker information. The "worker information" referred to in the present disclosure is information regarding a plurality of workers 91. The worker information includes, for example, the name and skill of the worker 91.

The operations of the acquisition unit 12, the schedule generation unit 13, the output unit 14, the log recording unit 15, and the task generation unit 16 will be described in more detail in the column of "(2.2) Operation". Further, regarding the allocation unit 17, in the present embodiment, the operation of the store support system 10 when the function of the allocation unit 17 is disabled will be described, and the operation of the store support system 10 when the function of the allocation unit 17 is enabled will be described. Will be described in the second embodiment.

The management device 2 is installed in the store 9. The management device 2 mainly includes a computer system having a processor and a memory. The management device 2 is connected to the network 4 via a router 5 installed in the store 9.

As shown in FIG. 2, the management device 2 has a second communication unit 21, a processing unit 22, an interface 23, an instruction unit 24, and a storage unit 25. In the management device 2, the processor functions as at least the processing unit 22 and the instruction unit 24 by executing the program recorded in the memory. The program may be recorded in advance in a memory, may be provided through a telecommunication line such as the Internet, or may be provided by being recorded in a non-temporary recording medium such as a memory card.

The second communication unit 21 is, for example, a communication module that bidirectionally communicates with the server device 1, the worker terminal 3, and the like. The second communication unit 21 is connected to the network 4 and communicates with the server device 1 via the network 4. Further, the second communication unit 21 communicates with the worker terminal 3 by wireless communication using radio waves such as Wi-Fi (registered trademark) or Bluetooth (registered trademark) as a medium.

The processing unit 22 is connected to the second communication unit 21, and exchanges various information (data) with, for example, the server device 1 and the like via the second communication unit 21. Further, the processing unit 22 is connected to the monitor 26 and controls the monitor 26 so that various information is displayed on the monitor 26.

The interface 23 is connected to a plurality of sensors 7A, 7B, 7C, and acquires the detection result of each sensor 7. The connection (communication) method between the interface 23 and the sensor 7 may be a wired method or a wireless method. In this embodiment, as shown in FIG. 1, three sensors 7A, 7B, and 7C are connected to the interface 23. However, the number of sensors 7 connected to the interface 23 is not limited to three, and may be one, two, or four or more.

The instruction unit 24 generates and outputs a work instruction. In the present embodiment, the instruction unit 24 generates a work instruction according to the work schedule information received from the server device 1. The instruction unit 24 outputs the work instruction by transmitting the generated work instruction from the second communication unit 21 to the worker terminal 3. The "work instruction" referred to in the present disclosure is data for instructing the worker 91 to execute a task, and includes at least information for specifying the task.

The storage unit 25 is a non-temporary recording medium. The storage unit 25 stores the work schedule information received from the server device 1, the detection result acquired by the interface 23 from the sensor 7, and the like.

The worker terminal 3 is carried by the worker 91 (clerk) of the store 9. The worker terminal 3 mainly includes a computer system having a processor and a memory. The worker terminal 3 is connected to the network 4 via the router 5. In the present embodiment, as shown in FIG. 1, the store support system 10 includes three worker terminals 3A, 3B, 3C carried by three workers 91A, 91B, 91C, respectively. However, the number of worker terminals 3 included in the store support system 10 is not limited to three, and may be one, two, or four or more. Since the plurality of worker terminals 3A, 3B, and 3C have the same configuration, the configuration is shown only for the worker terminal 3A in FIG. 2, and the configuration is omitted for the worker terminals 3B, 3C.

As shown in FIG. 2, the worker terminal 3 has a third communication unit 31, a display unit 32, an operation unit 33, and a control unit 34. As an example in this embodiment, the worker terminal 3 is a general-purpose smartphone. The worker terminal 3 functions as at least a control unit 34 by installing a dedicated application software (program) and activating the application software. The application software may be recorded in advance in a memory, may be provided through a telecommunication line such as the Internet, or may be provided by being recorded in a non-temporary recording medium such as a memory card.

The third communication unit 31 is, for example, a communication module that bidirectionally communicates with the server device 1, the management device 2, and the like. The third communication unit 31 is connected to the network 4 and communicates with the server device 1 via the network 4. Further, the third communication unit 31 communicates with the management device 2 by, for example, wireless communication using a radio wave such as Wi-Fi (registered trademark) or Bluetooth (registered trademark) as a medium. In the present embodiment, since the worker terminal 3 is a general-purpose smartphone, when there is some incoming call such as reception of a work instruction from the management device 2, for example, a ringtone, a light emitting function, or a vibration function is used. , Performs an incoming call notification to notify the worker 91 of the incoming call.

The display unit 32 includes, for example, an LCD (Liquid Crystal Display). The display unit 32 functions as a browser that displays at least the data distributed (transmitted) as content from the management device 2 as video.

The operation unit 33 accepts the operation of the worker 91 and outputs a signal corresponding to the operation of the worker 91. In the present embodiment, since the worker terminal 3 is a general-purpose smartphone, the operation unit 33 is integrated with the display unit 32 to form a touch panel display. In the touch panel display, the worker terminal 3 has a button or the like when an operation (tap, swipe, drag, etc.) of an object such as a button on each screen displayed on the display unit 32 is detected by the operation unit 33. Judge that the object of is operated. That is, the display unit 32 and the operation unit 33 function as a user interface for receiving operation input from the operator 91 in addition to various displays.

However, the user interface of the worker terminal 3 is not limited to the display unit 32 and the operation unit 33, and may be realized by, for example, the voice input function and the voice output function of the worker terminal 3. In this case, the worker 91 can operate the worker terminal 3 by voice input, and can receive information presentation from the worker terminal 3 by voice output.

The control unit 34 controls the third communication unit 31, the display unit 32, and the operation unit 33. The control unit 34 controls the display unit 32 so that the work instruction screen 320 (see FIG. 4A), which will be described later, is displayed at least when the work instruction from the management device 2 is received. As a result, the worker 91 carrying the worker terminal 3 can confirm the work instruction by looking at the work instruction screen 320 displayed on the display unit 32 of the worker terminal 3. Here, the control unit 34 may display the work instruction screen 320 immediately upon receiving the work instruction, or may perform only push notification and perform a specific operation (operation of a specific object) by the operator 91. The work instruction screen 320 may be displayed for the first time.

The store computer 6 is installed in the store 9. The store computer 6 is a POS system, and holds sales information indicating sales in a store 9, inventory information indicating an inventory quantity for each product in the store 9, and the like. The "sales information" referred to in this disclosure is information on the time of sale (date and time) of the product, the number of units sold, the unit price, etc., and information on sales for various periods such as sales on the day, sales on the day, and sales in the same month of the previous year. including.

The sensor 7 is installed in the store 9. In the present disclosure, "sensor 7" includes a camera equipped with an image sensor. In this embodiment, as an example, as shown in FIG. 1, the sensor 7A is a camera, the sensor 7B is a hot water amount sensor incorporated in an electric kettle 71, and the sensor 7C is an optical sensor incorporated in a trash can 72. Is. The sensor 7A captures an image of a predetermined area in the store 9, and outputs the image data as a detection result to the interface 23. The sensor 7B detects the amount of hot water in the electric kettle 71, and the sensor 7C detects the amount of dust in the trash can 72.

The manager terminal 8 is carried by, for example, the manager (owner, store manager, etc.) of the store 9. As an example in this embodiment, the administrator terminal 8 is a general-purpose smartphone. The administrator terminal 8 functions as at least a control unit 34 by installing a dedicated application software (program) and activating the application software. The application software may be recorded in advance in a memory, may be provided through a telecommunication line such as the Internet, or may be provided by being recorded in a non-temporary recording medium such as a memory card.

Further, in the present embodiment, as shown in FIG. 2, the data server 40 is connected to the network 4. The data server 40 distributes information such as the weather around the store 9 (including forecasts) and the presence or absence of events (sports games, concerts, etc.) held around the store 9 as peripheral information. These peripheral information distributed from the data server 40 are supplied to the server device 1 (acquisition unit 12) as store information regarding the status of the store 9.

(2.2) Operation Hereinafter, the operation of the store support system 10 having the above-described configuration will be described.

(2.2.1) Work Instruction First, the operation of the store support system 10 for issuing a work instruction to the worker 91 will be described with reference to FIGS. 3 to 4B.

When the operation of the store support system 10 starts, as shown in FIG. 3, the schedule generation unit 13 of the server device 1 first generates work schedule information (S1). The process related to the generation of work schedule information will be described in detail in the column of "(2.2.2) Generation of work schedule information". The generated work schedule information is output by the output unit 14 of the server device 1, and is transmitted from the server device 1 (first communication unit 11) to the management device 2. The management device 2 stores the received work schedule information in the storage unit 25.

Here, the schedule generation unit 13 generates work schedule information for a plurality of tasks that are the work of the plurality of workers 91 in the store 9. In other words, the schedule generation unit 13 generates one work schedule that comprehensively manages the tasks of the plurality of workers 91A, 91B, 91C.

Next, the store support system 10 generates and transmits a work instruction according to the work schedule information at the instruction unit 24 of the management device 2 (S2). In the present embodiment, when the current time reaches the instruction timing specified in the work schedule information, the instruction unit 24 transmits a work instruction instructing the execution of the task corresponding to the instruction timing. The work instruction is transmitted by wireless communication from the second communication unit 21 of the management device 2 to the plurality of worker terminals 3A, 3B, 3C registered in the management device 2. Specifically, the management device 2 simultaneously (simultaneously) transmits work instructions to a plurality of worker terminals 3A, 3B, and 3C by multicast.

As a result, each worker terminal 3 receives the work instruction (S3). The worker terminal 3 that has received the work instruction notifies the incoming call by, for example, a ringtone, a light emitting function, or a vibration function, and displays the work instruction screen 320 (see FIG. 4A) on the display unit 32. At this time, the store support system 10 determines whether or not the work instruction has been accepted by any of the plurality of workers 91A, 91B, and 91C by the management device 2 (S4). When the work order is not accepted (S4: No), the store support system 10 returns to the process S1 and the schedule generation unit 13 of the server device 1 generates (updates) the work schedule information.

On the other hand, when any of the workers 91 accepts the work instruction (S4: Yes), the store support system 10 determines whether or not the task instructed to be executed by the work instruction has been completed in the management device 2. (S5). When the task is not completed (S5: No), the store support system 10 returns to the process S1 and generates (updates) the work schedule information in the schedule generation unit 13 of the server device 1. On the other hand, when the task is completed (S5: Yes), the store support system 10 records the work log in the server device 1 (S6). That is, the work log is recorded in the log recording unit 15 of the server device 1 based on the completion notification transmitted from the worker terminal 3 to the server device 1 via the management device 2 when the task is completed. The work log recorded in the server device 1 can be appropriately browsed by, for example, the administrator terminal 8 or the management device 2.

Table 1 below shows an example of work schedule information.

In the example of Table 1, the work schedule information includes the work instruction time, priority, task name, status and charge. The "work instruction time" is the transmission time of the work instruction and corresponds to the instruction timing. The "priority" is a frequency (for example, three levels of high, medium, and low) indicating the degree to which the task should be prioritized. The "task name" is a name given to each type of task. "Status" is the progress status of the task (for example, three stages of completed, accepted and unsupported), and "charge" is a name for identifying the worker 91 who has executed or is executing the task.

Table 2 below shows an example of the work log.

In the example of Table 2, the work log includes the work instruction time, priority, task name, status, standard time, charge, reception time, completion time, required time, work report and previous work history, and is logged for each task. It is recorded in the part 15. The "standard time" is a standard time required to execute a task, and corresponds to standard time information indicating the time required from the start to the completion of the task. "Reception time" is the time when the task was accepted, "Completion time" is the time when the completion notification is sent, "Time required" is the time required to execute the task, and "Work report" is the file name of the data indicating the execution of the task. Etc., "Last work history" is information at the time of the previous execution of the task.

The store support system 10 repeatedly executes the processes S1 to S6 described above to issue work instructions to the worker 91 at any time.

Hereinafter, when the worker terminal 3 receives the work instruction (S3 in FIG. 3), the work instruction screen 320 displayed on the worker terminal 3 and the operation performed by the worker 91 are referred to with reference to FIGS. 4A and 4B. I will explain. Here, it is assumed that the worker terminal 3 has received a work instruction for instructing the execution of the task "product display" corresponding to the instruction timing of "8:00".

FIG. 4A shows a work instruction screen 320 that is first displayed after the worker terminal 3 receives a work instruction, and FIG. 4B shows a work instruction screen 320 that is displayed after the worker 91 accepts the work instruction. show. 4A and 4B show a specific example of the work instruction screen 320 displayed on the display unit 32, and the alternate long and short dash line and the reference numeral indicating the area are shown only for explanation, and are actually shown. , These alternate long and short dash lines and reference numerals are not displayed on the display unit 32.

As shown in FIG. 4A, the work instruction screen 320 displayed on the worker terminal 3 includes an instruction content 321, a blowout area 322, a first button 323, a second button 324, a title area 325, and a remarks area 326. ..

The instruction content 321 displays information for identifying the task to be executed by the work instruction received by the worker terminal 3. In FIGS. 4A and 4B, an icon (figure and character string) representing a task (work) called "product display" is displayed in the instruction content 321 as an example. In the blowing area 322, information related to the task whose execution is instructed by the work instruction received by the worker terminal 3 is displayed. In the work instruction screen 320 shown in FIG. 4A, a character string representing a time (instruction timing corresponding to a task) of "8:00" is displayed in the blowout area 322 as an example. In the work instruction screen 320 shown in FIG. 4B, as an example, a character string indicating the execution status of the task, such as "Staff A is being supported", is displayed.

Each of the first button 323 and the second button 324 is an object for receiving the operation (tap) of the worker 91. In the work instruction screen 320 shown in FIG. 4A, an “◯” mark is displayed on the first button 323, and an “x” mark is displayed on the second button 324. The first button 323 in FIG. 4A is operated (tapped) by the worker 91 when the worker 91 accepts the work instruction (that is, the execution of the task), and the second button 324 is the worker 91 rejecting the work instruction. It is operated (tapped) by the worker 91 when the operation is performed. In the work instruction screen 320 shown in FIG. 4B, the character string "completed" is displayed on the first button 323, and the character string "suspended" is displayed on the second button 324. The first button 323 in FIG. 4B is operated (tapped) by the worker 91 when the worker 91 completes the task (work), and the second button 324 is when the worker 91 interrupts the task (work). It is operated (tapped) by the worker 91.

In the title area 325, information related to the worker 91 carrying the worker terminal 3 is displayed. In FIGS. 4A and 4B, in the title area 325, as an example, a character string for specifying the worker 91 called "Staff A" and a character string for indicating the skill level of the worker 91 called "Lv.XX" are displayed. There is. The "skill level" referred to in the present disclosure is an index showing work skills according to the experience value of the worker 91, and is represented stepwise by, for example, a beginner, a regular, a leader, or the like. Remarks In the area 326, preliminary information other than the task whose execution is instructed by the work instruction received by the worker terminal 3 is displayed. In FIGS. 4A and 4B, the remarks area 326 has an icon (FIG. (Character string) is displayed. Remarks The icon displayed in the area 326 can be switched to the icon of the task one before or one ahead in chronological order by, for example, an operation such as swiping.

From the above, in the worker 91 carrying the worker terminal 3, the work instruction screen 320 displayed on the display unit 32 displays the intention of accepting or rejecting the work instruction, and reports the completion of the task (work). Can be operated. Here, as an example, as shown in FIG. 1, it is assumed that the worker 91A accepts the work instruction among the worker 91A during the product delivery work, the worker 91B during the cleaning work, and the worker 91C during the customer service. do.

In this case, the worker 91A sees the work instruction screen 320 displayed on the worker terminal 3A carried by the worker, and presses the first button 323 on the work instruction screen 320 shown in FIG. 4A in order to accept the work instruction. Operate (tap). As a result, the worker terminal 3A transmits an acceptance notification indicating that the work instruction has been accepted to the management device 2 (S4: Yes in FIG. 3), and the work instruction screen 320 displayed on the display unit 32 is displayed. It switches to the state shown in FIG. 4B. On the other hand, the workers 91B and 91C operate (tap) the second button 324 on the work instruction screen 320 shown in FIG. 4A. As a result, the worker terminals 3B and 3C transmit a refusal notification indicating that the work instruction has been rejected to the management device 2. The management device 2 works when a refusal notification is received from all of the plurality of worker terminals 3A, 3B, and 3C, or when a certain period of time elapses without receiving the acceptance notification from any of the worker terminals 3. It is determined that the instruction has not been accepted (S4: No in FIG. 3).

After the task is completed, the worker 91A operates (tap) the first button 323 on the work instruction screen 320 shown in FIG. 4B displayed on the worker terminal 3A in order to report the completion of the work. As a result, the worker terminal 3A transmits a completion notification indicating that the task has been completed to the management device 2 (S5: Yes in FIG. 3), and the display of the work instruction screen 320 on the display unit 32 ends. On the other hand, when the worker 91A interrupts the task, the second button 324 is operated (tapped) on the work instruction screen 320 shown in FIG. 4B. As a result, a suspension notification indicating that the task has been interrupted is transmitted from the worker terminal 3A to the management device 2. The management device 2 determines that the task has not been completed when the interruption notification is received from the worker terminal 3A that has accepted the work instruction, or when a certain period of time has elapsed without receiving the completion notification from the worker terminal 3A. (S5: No in FIG. 3).

As described above, the store support system 10 simultaneously notifies a plurality of workers 91 of each of the plurality of tasks included in the work schedule information, and among the plurality of workers 91, the worker who has accepted the notification. Assign a task to 91. That is, the store support system 10 simultaneously transmits work instructions to a plurality of worker terminals 3A, 3B, and 3C according to the work schedule information in the instruction unit 24 of the management device 2, so that the work of a plurality of people can be performed. Notify the person 91 of the task all at once. Then, in the management device 2, when the work instruction is accepted by any of the plurality of worker terminals 3A, 3B, and 3C, one of the plurality of workers 91 has accepted the notification of the task. to decide. Then, in the store support system 10, a task is assigned to the worker 91 who carries the worker terminal 3 that has accepted the work instruction.

By the way, since the store support system 10 according to the present embodiment includes a plurality of worker terminals 3A, 3B, 3C, acceptance of work instructions is duplicated in these plurality of worker terminals 3A, 3B, 3C. In order to prevent this from happening, the following configuration is adopted.

That is, first, the management device 2 simultaneously transmits work instructions to the plurality of worker terminals 3A, 3B, and 3C by the instruction unit 24. When the first terminal consisting of one worker terminal 3 out of the plurality of worker terminals 3A, 3B, 3C sends an acceptance notification to the management device 2, the first of the plurality of worker terminals 3A, 3B, 3C A notification signal is transmitted to a second terminal composed of a worker terminal 3 different from the first terminal.

As an example, when one of the plurality of worker terminals 3A, 3B, 3C sends the acceptance notification to the management device 2, the worker terminal 3A becomes the first terminal, and the worker terminal becomes the worker terminal. Each of 3B and 3C becomes a second terminal. In this case, when the worker terminal 3A, which is the first terminal, transmits the acceptance notification, the notification signal is transmitted to the worker terminals 3B, 3C, which are the second terminals. The notification signal is transmitted from, for example, the management device 2 that has received the acceptance notification from the first terminal (worker terminal 3A in the above example) to the second terminal (worker terminals 3B, 3C in the above example). As a result, it is notified to the other worker terminals 3B, 3C that one of the plurality of worker terminals 3A, 3B, 3C has transmitted the acceptance notification to the management device 2. Become. Here, the notification signal may include information for identifying the first terminal, that is, information indicating that the transmission source (first terminal) of the acceptance notification is the worker terminal 3A in the above example.

Upon receiving the notification signal, the worker terminal 3 may end the display of the work instruction screen 320 on the display unit 32. That is, when a work instruction is accepted by one of the plurality of worker terminals 3A, 3B, 3C, the worker terminal 3 (first terminal), the other worker terminals 3 (second terminal) have a notification signal. In response to this, the display of the work instruction screen 320 may be automatically terminated.

(2.2.2) Generation of Work Schedule Information Next, the process related to the generation of work schedule information in the store support system 10 according to the present embodiment will be described in detail with reference to FIGS. 5 and 6.

FIG. 5 conceptually represents the process related to the generation of work schedule information in the schedule generation unit 13 in the present embodiment. That is, in the present embodiment, the schedule generation unit 13 generates work schedule information based on master data, worker information, irregular task information, sales information, visitor forecast data, and sales forecast data.

The "master data" referred to in the present disclosure is data used for generating work schedule information, and includes at least reference timing information that serves as a reference for instruction timing. In other words, the master data is data corresponding to the default work schedule information, and the work schedule information is generated by customizing the master data. In this embodiment, the master data further includes standard time information representing the time required from the start to the completion of the task. Further, the "visitor prediction data" referred to in the present disclosure includes the detection results of various sensors 7 installed in the store 9, the reservation status, the weather around the store 9, the presence / absence and time of the event held around the store 9. It is the data of the future number of customers estimated (predicted) from the band, past visitor record data, etc. The "sales forecast data" referred to in the present disclosure includes the detection results and reservation status of various sensors 7 installed in the store 9, the weather around the store 9, the presence or absence of events held around the store 9, and the time zone. This is future sales data estimated (predicted) from past sales performance data. Further, for the estimation of the visitor forecast data and the sales forecast data, for example, the information of the campaign carried out at the store 9, the distribution status of the leaflet, the advertisement status including the distribution status of the advertisement, and the like may be used.

Here, the worker information, the sales information, the visitor forecast data, and the sales forecast data correspond to the store information regarding the situation of the store 9. In other words, the store information includes worker information, sales information, visitor forecast data, and sales forecast data. Further, in the present embodiment, the master data includes information about the task in addition to the reference timing information, and corresponds to the task information. In other words, the task information includes master data and irregular task information. In short, the schedule generation unit 13 generates work schedule information based on the task information regarding the task and the store information regarding the status of the store 9. The master data can be appropriately created or edited on the administrator terminal 8 or the management device 2 or the like.

In the present embodiment, the schedule generation unit 13 generates work schedule information based on the sales in the store 9. That is, the schedule generation unit 13 is based on the task information and the store information so that the task is executed at an effective timing when the priority is given to improving the sales of the store 9 rather than surely executing the task. And generate work schedule information. For example, when the sales of the store 9 are improved by moving the instruction timing forward or backward rather than executing the task at the instruction timing specified in the master data, the schedule generation unit 13 instructs the task. Change the timing. As described above, the store support system 10 according to the present embodiment generates work schedule information based on the task information related to the task and the store information related to the situation of the store 9, so that appropriate work according to the situation of the store 9 is performed. It is possible to give instructions.

Table 3 below shows an example of master data.

In the example of Table 3, the master data is task name, standard time, scheduled start time, advance time limit, advance time limit, priority, required skill level, advance possible flag, advance possible flag, postponement possible flag, interruption. Includes possible flags, distance from cash register, work cycle and work classification. As described above, the "standard time" corresponds to the standard time information representing the time required from the start to the completion of the task. The "scheduled start time" is the scheduled time to start the task, and corresponds to the reference timing information which is the reference (default value) of the instruction timing. The "advanced time limit" is the time limit for advancing the task, and the "advanced time limit time" is the time limit for advancing the task within the work cycle. The "required skill level" is the skill level of the worker 91 required to execute the task, the "advanced flag" is a flag indicating whether or not the task can be advanced, and the "advanced flag" is the task within the work cycle. It is a flag indicating whether or not it is possible to postpone. The "deferrable flag" is a flag indicating whether or not the task instruction timing can be postponed beyond the work cycle to, for example, the next day, and the "suspendable flag" is a flag indicating whether or not the task can be interrupted. The "distance from the cash register" is data representing the distance from the cash register (registration counter) recommended for the worker 91 who executes the task, and is "inside the cash register" and "registration" in order from the cash register (registration counter). It becomes "near" and "registration far". The "work cycle" is a cycle of repetition for a regular task, and the "work classification" is a type of task, which is classified into one of Q (Quality), S (Service), and C (Cleanliness).

Table 4 below shows an example of worker information.

In the example of Table 4, the worker information includes the clerk name, years of service, skill level, work shift information, and work performance evaluation. The "clerk name" is a name for identifying the worker 91, and the "years of service" is the number of years of service at the store 9 for each worker 91. "Work shift information" is a work timetable for each worker 91. The "work performance evaluation" is an evaluation value (for example, three-stage evaluation of A, B, and C ranks) for the task executed by the worker 91. Among such worker information, "work shift information" is appropriately input in any of the management device 2, the worker terminal 3 or the manager terminal 8 according to the operation from the worker 91 or the manager. Will be done.

FIG. 6 is a flowchart showing a process related to the generation of work schedule information. That is, as shown in FIG. 6, the schedule generation unit 13 reads the master data, the irregular task information, the sales information, the sales forecast data, the visitor forecast data, and the worker information in order (S11 to S16). Here, for example, the master data, the sales information, the sales forecast data, the visitor forecast data, and the worker information are acquired from the management device 2 or the store computer 6 by the acquisition unit 12. The irregular task information is generated by the task generation unit 16. The process related to the generation of irregular task information will be described in more detail in the column of "(2.2.4) Irregular task information generation process".

Next, the schedule generation unit 13 is based on the store information (worker information, sales information, visitor forecast data and sales forecast data) and task information (master data and irregular task information) read in the processes S11 to S16. , Predict the magnitude of the workload during the target period (S17). The "work load" as used in the present disclosure means the labor force of the worker 91, that is, the human resource, required to execute the task. In the present embodiment, as an example, the workload is in units of man-hour (MH: man-hour), which is the labor force of one worker 91 per hour. For example, if the worker 91 is a task that requires 30 minutes for one person, the workload of this task is "0.5". The "target period" referred to in the present disclosure is a period for which work schedule information is generated, and is "8:00 to 9:00", "9:00 to 10:00", and "10: 00-11". When the work schedule information is generated for each time zone of ": 00", each time zone is the target period.

Next, the schedule generation unit 13 performs a work timing determination process for determining the instruction timing of the task based on the store information and the task information (S18). That is, in the work timing determination process, the correspondence between the task and the instruction timing is determined. Details will be described in the column of "(2.2.3) Work timing determination process", but in the work timing determination process, the task instruction timing is determined using the workload in the target period obtained in the process S17. ..

After that, the schedule generation unit 13 generates work schedule information showing the correspondence between the task and the instruction timing (S19). The "generation of work schedule information" referred to in the present disclosure includes a process of updating (changing) an existing work schedule. As a result, the schedule generation unit 13 uses the magnitude of the workload for the target period obtained from the store information to generate the work schedule information.

By the way, the schedule generation unit 13 uses the priority of each of the plurality of tasks to generate the work schedule information. The priority is given for each task and is changed according to the store information. That is, the priority is not a fixed value, but is appropriately changed according to the store information (worker information, sales information, visitor forecast data, and sales forecast data). The priority change is executed, for example, as a pre-processing of the work timing determination process (S18).

Table 5 below shows an example of the priority change conditions.

That is, in the example of Table 5, the priority change condition includes four items of "working time constraint", "sales effect", "impact on customer impression", and "magnitude relationship between work cycle and elapsed time". .. The "working time constraint" is a condition for changing the priority depending on whether or not the instruction timing of the task is variable, that is, whether or not the task described later can be moved forward or backward. Regarding the "working time constraint", the smaller the fluctuation range of the instruction timing (the fluctuation range becomes the minimum when fixed), the higher the priority. "Sales impact" is a condition for changing the priority according to the magnitude of the impact on the sales of the store 9. Regarding "sales impact", the greater the impact on sales, the higher the priority. "Impact on customer impression" is a condition for changing the priority according to the magnitude of the influence on the impression given to the customer 92. Regarding "impact on customer impression", the greater the impact on customer impression, the higher the priority. The "magnitude relationship between the work cycle and the elapsed time" is a condition for changing the priority of the periodic task according to the magnitude relationship between the work cycle and the elapsed time from the time when the previous work is completed. Regarding the "magnitude relationship between the work cycle and the elapsed time", the priority is high when the work cycle is smaller (shorter) than the elapsed time, and the priority is lower when the work cycle is larger (longer) than the elapsed time.

To give a specific example, when it is estimated from the past sales information that the product delivery work of a certain product has a great influence on the sales, the priority of the product delivery work of this product is high. In addition, if it is estimated that the work of making a certain fast food does not substantially affect the sales, the priority of the work of making the fast food is lowered. Further, for example, when a large number of visitors are expected during the lunch time from the visitor prediction data, the priority of the eat-in space cleaning work, which has a large influence on the customer impression, is high.

In the store support system 10 according to the present embodiment, if the store information changes due to the repetition of the above-mentioned processes S11 to S19, the work schedule information is updated (changed) in conjunction with the change in the store information. Become. That is, the schedule generation unit 13 updates the work schedule information as the store information changes. Therefore, the store support system 10 according to the present embodiment can issue an appropriate work instruction according to the situation of the store 9.

(2.2.3) Work Timing Determination Process Next, the work timing determination process in the store support system 10 according to the present embodiment will be described in detail with reference to FIG. 7.

When the work timing determination process starts, the schedule generation unit 13 first compares the workload of the target period obtained in the process S17 (see FIG. 6) with the resources of the target period (S21). The "resource" as used in the present disclosure means the labor force of the worker 91 who executes the task, that is, the human resource. The resource has a unified workload and unit, and as an example in this embodiment, the man-hour (MH: man), which is the labor force of one worker 91 per hour in both the resource and the workload, is used. -hour) is the unit. That is, the resource for one hour is equal to the number of workers 91 (so-called "number of shifts") in this one hour. For example, if there are two workers 91 in the target period of "8:00 to 9:00", the resource of the target period of "8:00 to 9:00" is "2". Here, the schedule generation unit 13 determines that the workload is substantially equal to the resource when the workload falls within a predetermined error range with respect to the resource. When the workload is below the lower limit of the error range, the schedule generation unit 13 determines that the workload is less than the resource. When the workload exceeds the upper limit of the error range, the schedule generation unit 13 determines that the workload is larger than the resource.

When the workload is less than the resource in the target period (S21: “work load <resource”), the schedule generation unit 13 determines whether or not the task in the time zone after the target period can be advanced (S22). .. The term "advanced" as used in the present disclosure means a process of advancing the instruction timing among the processes of changing the instruction timing of the task. If it is possible to advance the task in the time zone after the target period (S22: Yes), the schedule generation unit 13 executes the advance of the task (S23), and ends the work timing determination process. As a result, in a situation where the workload is less than the resource, that is, in a situation where the labor force of the worker 91 in the target period may be surplus, the instruction timing of the task is moved from the time zone after the target period to the target period. Can be done. As an example, if the target period is "8:00 to 9:00" and any task of "9:00 to 10:00" in the subsequent time zone can be advanced, this task The instruction timing moves from "9:00 to 10:00" to "8:00 to 9:00". In the process S23, it is preferable that the schedule generation unit 13 refers to the priority of the task and advances the task in order from the task having the highest priority among the plurality of tasks in the time zone after the target period.

On the other hand, if it is not possible to advance the task in the time zone after the target period (S22: No), the schedule generation unit 13 does not change the time zone of the instruction timing of the task (S24), and performs the work timing determination process. finish. Further, even when the workload is substantially equal to the resource in the target period (S21: “work load ≒ resource”), the schedule generation unit 13 does not change the time zone of the task instruction timing (S24), and determines the work timing. End the process.

Further, when the workload is larger than the resource in the target period (S21: “work load> resource”), the schedule generation unit 13 determines whether or not the task can be postponed from the target period to the time zone after the target period. Judgment (S25). The term "deferred" as used in the present disclosure means a process of delaying the instruction timing within the work cycle among the processes of changing the instruction timing of the task. If it is possible to postpone the task in the target period (S25: Yes), the schedule generation unit 13 executes the postponement of the task in the target period (S28), and ends the work timing determination process. In the process S28, it is preferable that the schedule generation unit 13 refers to the priority of the task and delays the task in order from the task having the lower priority among the plurality of tasks in the target period.

On the other hand, if the task in the target period cannot be postponed (S25: No), the schedule generation unit 13 can postpone the task from the time zone after the target period to the later time zone. Is determined (S26). If it is possible to postpone the task in the time zone after the target period (S26: Yes), the schedule generation unit 13 executes the postponement of the task (S27), and the task in the target period is postponed again. It is determined whether or not it is possible (S25). At this time, if the task in the target period can be postponed (S25: Yes), the task in the target period is postponed (S28), and the work timing determination process is terminated.

As a result, in a situation where the workload is larger than the resource, that is, in a situation where the labor force of the worker 91 in the target period may be insufficient, the instruction timing of the task can be moved from the target period to the time zone after the target period. can. As an example, when the target period is "8:00 to 9:00", the instruction timing is the time zone after the target period for the task having the lower priority among the plurality of tasks in the target period "9: Move to "00-10: 00". Or, even if the task in the target period cannot be postponed, if any task in the subsequent time zone "9:00 to 10:00" can be postponed, the instruction timing of this task is "9". Move from ": 00-10: 00" to "10: 00-11: 00". Further, the instruction timing is moved to "9:00 to 10:00" for the task having the lower priority among the plurality of tasks in "8:00 to 9:00". Therefore, the task in the target period is moved to the place where the vacancy is created by the postponement of the task in the time zone after the target period.

If it is not possible to postpone the task in the time zone after the target period (S26: No), the schedule generation unit 13 executes the cancellation (interruption) of the task in the target period (S29), and determines the work timing. End the process. In the process S29, it is preferable that the schedule generation unit 13 refers to the priority of the task and cancels the task in order from the task having the lowest priority among the plurality of tasks in the target period.

Further, in a situation where excess or deficiency of the labor force of the worker 91 may occur in the process of generating the work schedule information, for example, by outputting an alert from the server device 1 to the administrator terminal 8 or the management device 2, the working timetable is allocated. You may urge the manager etc. to correct (increase the number of staff, etc.).

By the way, the condition for determining that the task can be advanced is that the "advanceable flag" included in the master data is "OK" and the resource is in the time zone before the time zone to which the task belongs. There is a surplus. Similarly, the condition for determining that the task can be postponed is that the "deferrable flag" included in the master data is "OK" and the time zone after the time zone to which the task belongs. There is a surplus in resources in. In addition, the condition for determining that the task can be postponed is that the "suspendable flag" included in the master data is "OK" and the priority of the task is "low" or "medium". Is to be.

In the store support system 10 according to the present embodiment, when the work schedule information is updated (S19 in FIG. 6) by the above-mentioned processes S21 to S29, the process (advanced or advanced) of changing the instruction timing of the task, or the task The cancel (suspension) process will be executed. In other words, the update of the work schedule information linked to the fluctuation of the store information includes the process of changing the instruction timing of the task. Specifically, the schedule generation unit 13 updates the work schedule information so that the instruction timing in the work schedule information is changed for the task that has been moved forward or backward. In addition, updating the work schedule information linked to changes in store information includes a process of deleting a task from the work schedule information. Specifically, the schedule generation unit 13 updates the work schedule information so that the task is deleted from the work schedule information for the canceled (suspended) task.

Hereinafter, specific examples of updating the work schedule information using the above-mentioned work timing determination process will be described with reference to the first to sixth patterns. In the following, the target period is "8:00 to 9:00", and the resources in the target period and the time zone after the target period (9:00 to 10:00 and 10:00 to 11:00). Is assumed to be "2". Further, in the following, the cash register operation is also included in the task as a “registration (prediction)”, but is not limited to this example. For example, when one of the workers 91 is always in charge of the cash register, the cash register may be excluded from the task and the resource of the worker 91 who is in charge of the cash register may be subtracted from the resource.

(P1) First pattern As the first pattern, when the workload is less than the resource in the target period and the task in the time zone after the target period can be advanced (S21 in FIG. 7: "Work". Load <resource ", S22: Yes) is assumed. Table 6 below shows the tasks for each time zone based on the work schedule information before the update, and Table 7 below shows the tasks for each time zone based on the work schedule information after the update. That is, in this case, in order to effectively utilize the surplus resource (surplus MH) in the target period, the three tasks T4, T5, and T6 are performed in the time zone (9: 00-10: 00) after the target period. It is moved from to the target period (8:00 to 9:00).

(P2) Second pattern As the second pattern, when the workload is less than the resource in the target period and it is impossible to advance the task in the time zone after the target period (S21 in FIG. 7: ". It is assumed that the workload <resource ", S22: No). Table 8 below shows the tasks for each time zone based on the work schedule information related to the second pattern. That is, in this case, although there is a surplus of resources (surplus MH) in the target period, the task time zone is not changed and the work schedule information is not changed.

(P3) Third pattern As the third pattern, it is assumed that the workload is substantially equal to the resource in the target period (S21: “work load ≈ resource”). Table 9 below shows the tasks for each time zone based on the work schedule information related to the third pattern. That is, in this case, since the surplus of resources in the target period does not occur, the task time zone is not changed and the work schedule information is not changed.

(P4) Fourth pattern As the fourth pattern, when the workload is larger than the resource in the target period and the task in the target period can be postponed (S21: “workload> resource” in FIG. 7, S25). : Yes) is assumed. Table 10 below shows the tasks for each time zone based on the work schedule information before the update, and Table 11 below shows the tasks for each time zone based on the work schedule information after the update. That is, in this case, in order to eliminate the resource shortage (negative surplus MH) in the target period, one task T14 is performed from the target period (8:00 to 9:00) to the time zone after the target period (9). : 00-10: 00).

(P5) Fifth pattern As the fifth pattern, when the workload is larger than the resource in the target period and it is impossible to postpone the task in the target period (S21 in FIG. 7: “work load> resource”, S25: No) is assumed. In the fifth pattern, it is assumed that it is not possible to postpone the task in the time zone after the target period (S26: No in FIG. 7). Table 12 below shows the tasks for each time zone based on the work schedule information before the update, and Table 13 below shows the tasks for each time zone based on the work schedule information after the update. That is, in this case, in order to eliminate the resource shortage (negative surplus MH) in the target period, one task T19 having a priority of "low" in the target period (8:00 to 9:00) is canceled (suspended). do. In Table 13 below, the strikethrough of task T19 indicates that task T19 has been deleted from the work schedule information.

(P6) Sixth pattern As the sixth pattern, the workload is larger than the resource in the target period, and it is impossible to postpone the task in the target period, but it is possible to postpone the task in the time zone after the target period. It is assumed that there is a certain case (S21: "work load>resource" in FIG. 7, S25: No, S26: Yes). Table 14 below shows the tasks for each time zone based on the work schedule information before the update, and Table 15 below shows the tasks for each time zone based on the work schedule information after the update. That is, in this case, since it is originally impossible to postpone the task in the target period, one task T21 is first started from the time zone (9: 00-10: 00) after the target period, and further later. It is moved to the time zone (10: 00-11: 00) (S27 in FIG. 7). In this way, one task T14 is assigned to the target period (8:00) by using the surplus resources generated in the time zone (9:00 to 10:00) after the target period by delaying the task. It is moved from -9:00) to the time zone (9: 00-10: 00) after the target period.

By the way, the process related to the update of the work schedule information using the above-mentioned work timing determination process is only an example and can be changed as appropriate.

For example, when updating the work schedule information, the schedule generation unit 13 may execute the task in the target period ahead of schedule instead of the task in the target period. That is, the schedule generation unit 13 may change the instruction timing of the task, may delay the instruction timing of the task by delaying the task of the target period, or advance the task of the target period to the instruction timing of the task. May be accelerated.

Further, the schedule generation unit 13 may change (advance and advance) the instruction timing of the task not only in two consecutive time zones but also in three or more consecutive time zones. As an example, in the sixth pattern, the instruction timing of the task is changed (deferred) over three time zones including the target period. That is, in the sixth pattern, the task is postponed in a billiard manner over the three time zones so that the task in the target period and the time zone after that is postponed respectively. Not limited to this example, for example, when the time zone after the target period is clogged, the schedule generation unit 13 skips the task of the target period, skips the time zone after the target period, and further after that. You may move it to the time zone. As described above, it is preferable that the schedule generation unit 13 appropriately moves the task forward or backward over three or more consecutive time zones.

(2.2.4) Irregular task information generation processing Next, the irregular task information generation processing in the store support system 10 according to the present embodiment will be described in detail with reference to FIG.

When the irregular task information generation process starts, the server device 1 first acquires the detection result (sensing information) of the sensor 7 from the management device 2 by the acquisition unit 12 (S31). Further, the server device 1 acquires sales information and visitor forecast data from the management device 2 or the store computer 6 by the acquisition unit 12 (S32, S33). After that, the task generation unit 16 determines whether or not the situation of the store 9 is in a situation requiring treatment by the worker 91 (S34). When it is determined that no action is required (S34: No), the irregular task information generation process is terminated.

On the other hand, when it is determined that a treatment is necessary (S34: Yes), the task generation unit 16 assigns a priority to this task with the treatment determined to be necessary as a task (S35), and irregular task information. Is generated (S36). As a result, irregular task information, which is task information related to irregular tasks, is automatically generated. After that, the task generation unit 16 outputs irregular task information to the schedule generation unit 13 (S37), and ends the irregular task information generation process.

Further, the priority assigned to the task in the process S35 is changed at any time according to the store information and the like. As an example, for a task in which it is impossible to change the instruction timing (advance or backward), the effect on the sales of the store 9 is large, or for example, the matter related to the cleanliness of the store 9 has a large effect on the number of visitors. The priority is relatively high. On the contrary, the priority is relatively low for the task in which the instruction timing can be changed (advanced or advanced), the influence on the sales of the store 9 is small, or the influence on the number of visitors is small.

Table 16 below shows an example of an irregular task detected in the irregular task information generation process as described above, that is, a task item for which it is determined that a treatment is necessary, and a detection method thereof.

(2.2.5) Other Functions In addition to the function of issuing work instructions to the worker 91, the store support system 10 according to the present embodiment confirms the age of the customer 92 (see FIG. 1) by the worker 91, for example. It also has a function of age confirmation processing to support. That is, the store support system 10 has a function of managing the work of the worker 91 in the store 9 and a function of age confirmation processing.

The term "age confirmation" as used in this disclosure refers to the target person (purchaser, etc.) when selling products whose sale to people under a specific age is restricted by law, such as cigarettes and alcoholic beverages. It means that the confirmer (seller, etc.) confirms whether or not the age of the cigarette is older than the specific age.

At the time of the age confirmation process, the management device 2 transmits a request signal including image data of an image of the customer 92 to be age confirmed by the sensor 7A (camera) to the worker terminal 3. The worker terminal 3 displays an age confirmation screen including an image of the customer 92 by using the image data included in the received request signal. In this state, the worker 91 confirms the age of the customer 92 by looking at the age confirmation screen displayed on the worker terminal 3. At this time, when the worker terminal 3 receives an operation for selecting success or failure of age confirmation from the worker 91, the worker terminal 3 transmits a response signal including the result of age confirmation corresponding to the operation to the management device 2.

In short, in the store support system 10, the image data of the image of the customer 92 is transmitted from the management device 2 to the worker terminal 3, so that the worker 91 is displayed on the age confirmation screen displayed on the worker terminal 3. By looking at the image of the customer 92, the age of the customer 92 can be confirmed. Moreover, since the result of the age confirmation performed on the worker terminal 3 side is returned from the worker terminal 3 to the management device 2 which is the transmission source of the request signal, a series of processes for age confirmation are managed. It will be started on the device 2 side and completed on the management device 2 side.

Therefore, according to the store support system 10, for example, by introducing a self-checkout or the like, at least a part of the sales process is automated (unmanned), but it is necessary to confirm the age when selling alcoholic beverages, cigarettes, etc. It is possible to sell specific products. Moreover, if the worker 91 carries the worker terminal 3, even if he / she is away from the customer 92, the worker 91 can stay at the place, that is, without moving from the place. You can check your age. Further, the customer 92 does not have to wait for the arrival of the worker 91 (clerk) at a remote place to confirm the age. As a result, according to the store support system 10, it is possible to realize age confirmation while reducing the labor of people (worker 91 and customer 92).

Here, if the age confirmation process is included in the task, for example, the work instruction for instructing the worker terminal 3 from the management device 2 to execute the task and the data for the age confirmation process are collectively included. By sending it, work efficiency can be improved. Specifically, the management device 2 transmits a work instruction instructing the task of age confirmation processing to the worker terminal 3 when selling a specific product requiring age confirmation to a customer 92. At this time, the management device 2 transmits information necessary for the worker 91 to perform the age confirmation process using the worker terminal 3, that is, information such as an image of the customer 92 to the worker terminal 3 together with the work instruction. do.

When the worker terminal 3 receives the work instruction of the age confirmation process as described above, the worker 91 first performs an operation for accepting the work instruction. After that, the worker 91 who has performed the acceptance operation performs work necessary for the age confirmation process, such as confirmation of the image displayed on the worker terminal 3 and selection operation of success or failure of the age confirmation. The worker terminal 3 of the worker 91 who has accepted the age confirmation process sends a completion notification including the result of the age confirmation to the management device 2.

(4) Modification Example 1 is only one of various embodiments of the present disclosure. The first embodiment can be changed in various ways depending on the design and the like as long as the object of the present disclosure can be achieved. Further, the same function as the store support system 10 may be embodied by a store support method, a computer program, a non-temporary recording medium on which a computer program is recorded, or the like. The store support method according to one aspect generates work schedule information indicating a correspondence relationship between tasks and task instruction timings based on task information related to tasks that are work in store 9 and store information related to the status of store 9. , Output work schedule information. Further, the program according to one aspect is a program for causing a computer system to execute a schedule generation process and an output process. The schedule generation process generates work schedule information showing the correspondence between the task and the instruction timing of the task based on the task information related to the task which is the work in the store 9 and the store information related to the situation of the store 9. The output process outputs the work schedule information generated by the schedule generation process.

Hereinafter, modified examples of the first embodiment are listed. The modifications described below can be applied in combination as appropriate.

The store support system 10 in the present disclosure includes, for example, a computer system in a server device 1, a management device 2, a worker terminal 3, and the like. The computer system mainly consists of a processor and a memory as hardware. When the processor executes the program recorded in the memory of the computer system, the function as the store support system 10 in the present disclosure is realized. The program may be pre-recorded in the memory of the computer system, may be provided through a telecommunications line, and may be recorded on a non-temporary recording medium such as a memory card, optical disk, hard disk drive, etc. that can be read by the computer system. May be provided. The processor of a computer system is composed of one or more electronic circuits including a semiconductor integrated circuit (IC) or a large scale integrated circuit (LSI). A plurality of electronic circuits may be integrated on one chip, or may be distributed on a plurality of chips. A plurality of chips may be integrated in one device, or may be distributed in a plurality of devices.

Further, it is not an essential configuration for the store support system 10 that a plurality of functions in the store support system 10 are integrated in one housing, and the components of the store support system 10 are dispersed in a plurality of housings. It may be provided. Further, at least a part of the functions of the store support system 10, for example, the functions of the server device 1 may be realized by a cloud (cloud computing) or the like.

On the contrary, in the first embodiment, at least a part of the functions of the store support system 10 distributed in a plurality of devices may be integrated in one housing. For example, all the functions of the store support system 10 distributed in the server device 1 and the management device 2 may be integrated in the management device 2, and in this case, the server device 1 can be omitted. All the functions of the store support system 10 distributed in the server device 1 and the management device 2 may be integrated in the server device 1, and in this case, the management device 2 can be omitted. That is, the fact that the store support system 10 includes the server device 1, the management device 2, and the worker terminal 3 is not an essential configuration for the store support system 10, but the server device 1, the management device 2, and the worker terminal 3 are provided. At least one may be omitted as appropriate. For example, when the management device 2 is omitted, the work instruction is generated by the server device 1 and transmitted from the server device 1 to the worker terminal 3.

Further, a technique such as machine learning may be used for a part of the processing of the store support system 10, for example, a processing for changing the priority of a task, a processing for predicting a workload, and the like. In particular, it is preferable that a technique such as machine learning is used in terms of what kind of work schedule information is generated in what kind of situation leads to improvement in sales of the store 9.

Further, the use of the store support system 10 is not limited to convenience stores, and the store support system 10 may be installed in stores 9 other than convenience stores.

Further, in the first embodiment, for example, work involving customer service such as cash register work, age confirmation work, and fast food sales work is excluded from tasks on work schedule information because it is particularly urgent. However, it is not limited to this, and may be included in the task. For these urgent tasks, it is preferable to set the highest priority.

Further, each of the resource and the workload is not limited to the configuration represented by the man hour, which is the labor force of one worker 91 per hour, for example, the required number of workers 91 and the skill level. Each of the resource and the workload may be represented by (or the required skill level) or the like. Further, even when each of the resource and the workload is represented by a man hour, for example, the skill level (or the required skill level) may be reflected in the resource and the workload.

Further, in the first embodiment, an example is shown in which the work instruction generated by the instruction unit 24 of the management device 2 is directly transmitted from the management device 2 to the worker terminal 3, but the present invention is not limited to this example. , The work instruction may be indirectly transmitted from the management device 2 to the worker terminal 3 via the server device 1.

Further, the function of the age confirmation process is not an essential configuration for the store support system 10, and the function of the age confirmation process may be omitted.

Further, the allocation unit 17 is not an essential configuration for the store support system 10, and the allocation unit 17 may be omitted.

Further, the management device 2 is not limited to the configuration in which the work instruction is transmitted by multicast, and may, for example, sequentially transmit the work instruction to a plurality of worker terminals 3A, 3B, 3C by unicast, or by broadcasting. Work instructions may be sent.

Further, the management device 2 may be configured so that the worker terminal 3 to be excluded from the transmission destinations of the work instructions can be arbitrarily selected from the plurality of worker terminals 3A, 3B, 3C. In this case, for example, the worker terminal 3 carried by the worker 91 who is in a state where the task cannot be executed, such as the worker 91 during a break, can be temporarily excluded from the transmission destination of the work instruction. Further, by directly communicating between the plurality of worker terminals 3A, 3B, 3C, the plurality of worker terminals 3A, 3B, 3C can be used for communication between the plurality of workers 91A, 91B, 91C. It may be used.

Further, the worker terminal 3 and the administrator terminal 8 are not limited to smartphones, and may be, for example, a tablet terminal, a personal computer, or a wearable terminal such as a wristwatch type or a glasses type. Further, the worker terminal 3 and the administrator terminal 8 are not limited to general-purpose terminals, but may be dedicated terminals for the store support system 10.

Further, for example, the communication method between the management device 2 and the worker terminal 3 is not limited to wireless communication using radio waves as a medium, and includes, for example, optical wireless communication using light as a medium, or partially wired communication. It may be a communication method or the like. Similarly, the communication method between the server device 1 and the worker terminal 3 is not limited to wireless communication using radio waves as a medium, for example, optical wireless communication using light as a medium, or communication including partially wired communication. It may be a method or the like. The communication method between the server device 1 and the management device 2 is not limited to wired communication, and may be, for example, wireless communication using radio waves as a medium, optical wireless communication using light as a medium, or the like.

(Embodiment 2)
The store support system 10 according to the present embodiment is different from the store support system 10 according to the first embodiment in that the function of the allocation unit 17 is effective. Hereinafter, the same configurations as those in the first embodiment will be designated by a common reference numeral and description thereof will be omitted as appropriate.

That is, in the store support system 10 according to the present embodiment, the allocation unit 17 allocates a plurality of tasks in the work schedule information to a plurality of workers 91. In short, in the present embodiment, it is determined in the work schedule information which worker 91 is to execute each of the plurality of tasks. In the present embodiment, the instruction unit 24 transmits the generated work instruction only to the worker terminal 3 of the worker 91 to which the task is assigned according to the work schedule information received from the server device 1. In other words, the store support system 10 outputs work instructions in the form of designating (designating) a worker 91 who executes a task. In the present embodiment, it is assumed that the schedule generation unit 13 generates one work schedule information shared by a plurality of workers 91. That is, in one work schedule information, each of the plurality of tasks is assigned to any of the plurality of workers 91.

In the store 9, for example, when a self-checkout is installed in the checkout counter, when the customer 92 purchases a product, there may be a situation where the worker 91 is not near the customer 92 (that is, the checkout counter). .. Under such circumstances, it is preferable in terms of efficiency that the work (task) performed in the cash register counter, such as creating fast food, is executed by the worker 91 located near the cash register counter. Therefore, in such a situation, it is preferable that the allocation unit 17 preferentially allocates the work performed in the registration counter to the worker 91 close to the registration counter among the plurality of workers 91.

Hereinafter, as an example, a store support system in which a task is assigned to a worker (hereinafter, also referred to as a target person) specified by "required skill level" and "distance from the cash register" among a plurality of workers 91. The operation of No. 10 will be described with reference to FIG.

That is, the server device 1 reads the master data and the worker information in order (S41, S42). Here, for example, the master data and the worker information are acquired from the management device 2 or the store computer 6 by the acquisition unit 12.

Next, the server device 1 determines in the allocation unit 17 whether or not there is a target person based on the master data and the worker information read in the processes S41 and S42 (S43). In the process S43, the allocation unit 17 compares the required skill level included in the master data with the skill level included in the worker information, and determines that there is a target person when the skill level is equal to or higher than the required skill level. do.

When the allocation unit 17 determines that there is no target person (S43: No), the server device 1 returns to the process S41. On the other hand, when the allocation unit 17 determines that there is a target person (S43: Yes), the server device 1 acquires the store clerk position information (S44). The "clerk position information" referred to in the present disclosure is information indicating the position of the worker 91 in the store 9, and is monitored by the management device 2 using, for example, the detection result (sensing information) of the sensor 7. It is acquired from the management device 2 by the acquisition unit 12.

Next, the server device 1 determines in the allocation unit 17 whether or not there is a target person based on the clerk position information acquired in the process S44 (S45). In the process S45, the allocation unit 17 compares the "distance from the cash register" included in the master data with the store clerk position information, and the condition that the position of any worker 91 is defined by the "distance from the cash register". If the condition is satisfied, it is determined that there is a target person. To give a specific example, for the tasks performed in the cash register counter such as the above-mentioned fast food preparation, the "distance from the cash register" is set to "in the cash register", so that the position of the worker 91 is near the cash register. In that case, the condition specified by "distance from the cash register" will be satisfied.

When the allocation unit 17 determines that there is no target person (S45: No), the server device 1 returns to the process S41. On the other hand, when the allocation unit 17 determines that there is a target person (S45: Yes), the server device 1 transmits a work instruction to the target person (optimal person) (S46). At this time, if there are a plurality of workers 91 corresponding to the optimum person, the server device 1 simultaneously transmits work instructions to the plurality of workers 91 as in the first embodiment. You may.

As a modification of the second embodiment, the schedule generation unit 13 may generate work schedule information for each worker 91. In this case, the schedule generation unit 13 generates a plurality of work schedule information corresponding to a plurality of workers 91A, 91B, 91C on a one-to-one basis.

Further, the allocation unit 17 may allocate a plurality of tasks in the work schedule information to a plurality of workers 91 only at the skill level of the worker 91. In this case, each task is not necessarily assigned to one worker 91, but for example, when there are a plurality of workers 91 having the same skill level, they are assigned to these multiple workers 91. become.

(summary)
As described above, the store support system (10) according to the first aspect includes a schedule generation unit (13) and an output unit (14). The schedule generation unit (13) is based on the task information related to the task that is the work in the store (9) and the store information related to the status of the store (9), and the work schedule information showing the correspondence relationship between the task and the instruction timing of the task. To generate. The output unit (14) outputs the work schedule information generated by the schedule generation unit (13).

According to this aspect, work schedule information showing the correspondence between tasks and task instruction timings is generated and output to schedule work in the store (9) and support work in the store (9). can do. Moreover, in this store support system (10), at least task information and store information are used when generating work schedule information. As a result, according to the store support system (10), it is possible to issue more appropriate work instructions as compared with a configuration in which work schedule information is generated without considering the situation of the store (9). , Has the advantage.

In the store support system (10) according to the second aspect, in the first aspect, the schedule generation unit (13) updates the work schedule information according to the change of the store information.

According to this aspect, if the situation of the store (9) changes, the work schedule information is updated accordingly, and more appropriate work instructions are given according to the situation of the store (9). Is possible.

In the store support system (10) according to the third aspect, in the second aspect, updating the work schedule information includes a process of changing the instruction timing of the task.

According to this aspect, by changing the instruction timing of the task, for example, the task can be moved forward or backward, and the excess or deficiency of resources can be reduced.

In the store support system (10) according to the fourth aspect, in the second aspect, updating the work schedule information includes a process of deleting a task from the work schedule information.

According to this aspect, it is possible to reduce the shortage of resources by interrupting the execution of the task.

In the store support system (10) according to the fifth aspect, in any one of the first to fourth aspects, the task information is information about a plurality of tasks. The schedule generation unit (13) uses the priority of each of the plurality of tasks to generate the work schedule information.

According to this aspect, since the work schedule information is generated according to the evaluation value of priority, it is possible to simplify the process related to the generation of the work schedule information.

In the store support system (10) according to the sixth aspect, in the fifth aspect, the priority is changed according to the store information.

According to this aspect, it is possible to give a more appropriate work instruction according to the situation of the store (9) as compared with the case where the priority is a fixed value.

In the store support system (10) according to the seventh aspect, in any one of the first to sixth aspects, the schedule generation unit (13) generates the work schedule information by the workload of the target period obtained from the store information. Use size.

According to this aspect, by using the magnitude of the workload, for example, it is possible to generate work schedule information so as to reduce the excess or deficiency of the workload for the resource, and issue more appropriate work instructions. ..

In the store support system (10) according to the eighth aspect, in any one of the first to seventh aspects, the task is a plurality of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly. It is selected from the types of tasks. The store support system (10) further includes a task generation unit (16) that generates task information related to irregular tasks based on the store information.

According to this aspect, even irregular tasks can be reflected in the work schedule information as task information, and it is possible to deal with a wider variety of tasks.

In the store support system (10) according to the ninth aspect, in any one of the first to eighth aspects, the schedule generation unit (13) is the work of a plurality of workers (91) in the store (9). Generate work schedule information for multiple tasks.

According to this aspect, it is possible to give more appropriate work instructions to a plurality of workers (91).

The store support system (10) according to the tenth aspect further includes an allocation unit (17) in the ninth aspect. The allocation unit (17) allocates a plurality of tasks in the work schedule information to the plurality of workers (91) based on the worker information regarding the plurality of workers (91).

According to this aspect, since a plurality of tasks are assigned to a plurality of workers (91) based on the worker information, for example, more appropriate work is performed in consideration of the skill level of the worker (91). It is possible to give instructions.

The store support system (10) according to the eleventh aspect further includes an allocation unit (17) in the ninth aspect. The allocation unit (17) notifies each of the plurality of tasks to a plurality of workers (91) at the same time, and assigns the tasks to the worker (91) who has accepted the notification among the plurality of workers (91). ..

According to this aspect, since the task is executed by accepting one of the plurality of workers (91) to whom the task has been notified, the task is notified to only one worker (91). The probability that the task will be executed is higher than that of.

In the store support system (10) according to the twelfth aspect, in any one of the first to eighth aspects, the schedule generation unit (13) uses the reference timing information as the reference of the instruction timing in the generation of the work schedule information. Use the included master data.

According to this aspect, since the work schedule information is generated based on the master data, it is possible to simplify the process related to the generation of the work schedule information.

In the store support system (10) according to the thirteenth aspect, in the twelfth aspect, the master data further includes standard time information indicating the time required from the start to the completion of the task.

According to this aspect, the time required from the start to the completion of the task can be reflected in the work schedule information, and for example, it is possible to reduce the excess or deficiency of resources.

The store support method according to the fourteenth aspect represents the correspondence between the task and the instruction timing of the task based on the task information regarding the task which is the work in the store (9) and the store information regarding the situation of the store (9). Generate work schedule information. Further, the store support method outputs work schedule information.

According to this aspect, work schedule information showing the correspondence between tasks and task instruction timings is generated and output to schedule work in the store (9) and support work in the store (9). can do. Moreover, in this store support method, at least task information and store information are used when generating work schedule information. As a result, according to the store support method, there is an advantage that more appropriate work instructions can be given as compared with a configuration in which work schedule information is generated without considering the situation of the store (9). There is.

The program according to the fifteenth aspect is a program for causing a computer system to execute a schedule generation process and an output process. The schedule generation process generates work schedule information indicating the correspondence between tasks and task instruction timings based on task information related to tasks that are work in the store (9) and store information related to the status of the store (9). It is a process. The output process is a process of outputting the work schedule information generated by the schedule generation process.

According to this aspect, work schedule information showing the correspondence between tasks and task instruction timings is generated and output to schedule work in the store (9) and support work in the store (9). can do. Moreover, in this program, at least task information and store information are used when generating work schedule information. As a result, according to the above program, there is an advantage that more appropriate work instructions can be given as compared with a configuration in which work schedule information is generated without considering the situation of the store (9). be.

Not limited to the above aspects, various configurations (including modified examples) of the store support system (10) according to the first and second embodiments are made by using a store support method, a program, and a non-temporary recording medium on which the program is recorded. It can be embodied.

The configurations according to the second to thirteenth aspects are not essential configurations for the store support system (10) and can be omitted as appropriate.

9 stores 10 store support system 13 schedule generation unit 14 output unit 16 task generation unit 17 allocation unit 91 workers

Claims (18)

A schedule generation unit that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
An output unit that outputs the work schedule information generated by the schedule generation unit, and
With a task generator ,
The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly.
The task generation unit generates the task information regarding the irregular task based on the store information.
Store support system. A schedule generation unit that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
An output unit that outputs the work schedule information generated by the schedule generation unit is provided.
The schedule generation unit generates the work schedule information for the plurality of tasks that are the work of the plurality of workers in the store.
Store support system. A schedule generation unit that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
An output unit that outputs the work schedule information generated by the schedule generation unit is provided.
The schedule generation unit uses master data including reference timing information as a reference for the instruction timing for generating the work schedule information.
Store support system. The schedule generation unit updates the work schedule information as the store information changes.
The store support system according to any one of claims 1 to 3. The update of the work schedule information includes a process of changing the instruction timing of the task.
The store support system according to claim 4. The update of the work schedule information includes a process of deleting the task from the work schedule information.
The store support system according to claim 4. The task information is information about a plurality of the tasks.
The schedule generation unit uses the priority of each of the plurality of tasks to generate the work schedule information.
The store support system according to any one of claims 1 to 6. The priority is changed according to the store information.
The store support system according to claim 7. The schedule generation unit uses the magnitude of the workload for the target period obtained from the store information to generate the work schedule information.
The store support system according to any one of claims 1 to 8. The store support system according to claim 2 , further comprising an allocation unit that allocates the plurality of tasks in the work schedule information to the plurality of workers based on the worker information regarding the plurality of workers. The second aspect of claim 2 , further comprising an allocation unit that notifies the plurality of workers of each of the plurality of tasks all at once and assigns the tasks to the workers who have accepted the notification among the plurality of workers. Store support system. The master data further includes standard time information representing the time required from the start to the completion of the task.
The store support system according to claim 3. Based on the task information related to the task that is the work in the store and the store information related to the situation of the store, the step of generating the work schedule information showing the correspondence relationship between the task and the instruction timing of the task, and
The step to output the work schedule information and
It has a step of generating the task information and
The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly.
In the step of generating the task information, the task information regarding the irregular task is generated based on the store information.
Store support method. Based on the task information related to the task that is the work in the store and the store information related to the situation of the store, the step of generating the work schedule information showing the correspondence relationship between the task and the instruction timing of the task, and
It has a step of outputting the work schedule information and
In the step of generating the work schedule information, the work schedule information is generated for the plurality of tasks that are the work of the plurality of workers in the store.
Store support method. Based on the task information related to the task that is the work in the store and the store information related to the situation of the store, the step of generating the work schedule information showing the correspondence relationship between the task and the instruction timing of the task, and
It has a step of outputting the work schedule information and
In the step of generating the work schedule information, the master data including the reference timing information which is the reference of the instruction timing is used for the generation of the work schedule information.
Store support method. For computer systems
A schedule generation process that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
Output processing that outputs the work schedule information generated by the schedule generation processing, and
Task generation process and
To execute,
The task is selected from a plurality of types of tasks including a periodic task that occurs periodically and an irregular task that occurs irregularly.
In the task generation process, the task information related to the irregular task is generated based on the store information.
program. For computer systems
A schedule generation process that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
Output processing that outputs the work schedule information generated by the schedule generation processing, and
To execute,
In the schedule generation process, the work schedule information for the plurality of tasks, which is the work of the plurality of workers in the store, is generated.
program. For computer systems
A schedule generation process that generates work schedule information indicating a correspondence relationship between the task and the instruction timing of the task based on the task information related to the task that is the work in the store and the store information related to the situation of the store.
Output processing that outputs the work schedule information generated by the schedule generation processing, and
To execute,
In the schedule generation process, master data including reference timing information that serves as a reference for the instruction timing is used for generating the work schedule information.
program.

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