JP2017134497A - Work plan generation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a work plan generation system for distributing a number of work items relating to multiple cases to multiple workers of different authorities.SOLUTION: The work plan generation system comprises: case setting storage means defining multiple work items, an order of the work items and a required time for each kind of case; worker setting storage means defining categories of workers; role setting storage means defining correspondence between the category of workers and processible work items; work time setting storage means defining a work time of each of the workers; means for setting a time line corresponding to the work time of each of the workers in the case where multiple orders of case processing are inputted; means for acquiring the multiple work items included in each case, the required time of each of the work items and an order; means for arranging work blocks corresponding to the required times of the work items on the time line of the corresponding worker in accordance with a processing order of the cases; and means for generating work plan information specifying a correspondence of the work time, a starting time and the worker relating to each of the work blocks.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a work plan generation system, and more particularly to a technique for allocating individual work items to each worker when a plurality of cases, which are aggregates of a plurality of work items, are processed within a certain period of time.

  In beauty salons, services are provided to customers according to menus such as cuts, perms, and coloring, but it is common to accept reservations from customers in advance. In addition to the date and time of visit, the menu is designated and the person in charge is designated.

Here, if one staff member is exclusively involved with one customer from the beginning to the end, the reservation can be accepted by simply considering the average processing time of each treatment.
For example, if there is a track record that an average of 1 hour and 30 minutes is required for customers of “Cut” from visiting the store to leaving the store, in order to accept the next reservation for the staff who has the cut reservation first, The reservation time after 1 hour 30 minutes from the reservation time may be designated.

However, even if it is simply “cut”, the menu includes a number of detailed work processes such as shampooing and blowing in addition to cutting, and the beauty salon staff also performs treatment based on skill and experience. Since the possible roles are determined, the fact is that multiple staff members are responding to one customer.
Therefore, even if the staff in charge of the cutting process confirms that there is a vacancy at a certain time and accepts a reservation for `` cutting '', the staff in charge of the subsequent process will perform other work at the timing of the end of the cutting process. If it is blocked by a customer, the customer will wait for a long time. For this reason, it is necessary to set a reserved time for “cut” in anticipation of the availability of each staff member in charge of subsequent processes.

However, it has been difficult to accept an optimal reservation while grasping the subdivided work processes and the roles of staff, the time required for each work process, and the like.
This has resulted in inefficiencies such as increased customer waiting time and increased staff idle time.

Also, on the day of the work, it is rare that the process proceeds as scheduled in advance, and unexpected situations such as cancellation of the reservation, change of menu, sickness of the staff who were relied on, visit of diving customers may occur It is normal. For this reason, it is required to change the work allocated to each staff in a flexible manner.
However, it was difficult to reassign the optimal work to each staff while a number of services for a plurality of customers were running in parallel.
As a result, inefficient situations such as waiting for customers more than necessary and increasing staff idle time have occurred.

Various techniques and services using information communication technology have been proposed for appointments at this beauty salon.
For example, in the case of the online reservation service described in Non-Patent Document 1 below, if a customer inputs his / her information after selecting a first desired date and a third desired date and time on a web page, whether or not a reservation can be made later Is a mechanism that is guided by e-mail.
As a result, the beauty salon side can save time and labor associated with the telephone reservation, but it is left to human judgment as to whether or not the reservation can be received.
Online reservation / DESSANGE / PARIS Ginza store Internet URL: https://www.cosme.net/ispot/s/ginza-jd/reserve/m304622/ Search date: January 11, 2016

Further, in Patent Document 1 below, for a reservation table in the form of a matrix composed of a work line for inputting a treatment and a time-series line in which time blocks are arranged, the treatment reservation time is set to one or more times. A reservation schedule optimizing device that accepts a reservation by inserting a reservation plate represented by a block is disclosed, but a service menu composed of a plurality of work items can be divided into a plurality of types having different authority (role assignment). Since it is not premised that the staff will work together, it must be said that there is a low possibility that real efficiency can be realized.
JP2007-156831

  The present invention is intended to solve the above-mentioned problems that have occurred at work sites such as beauty salons, and efficiently distributes a large number of work items related to a plurality of projects to a plurality of workers having different authorities. The purpose is to provide technology that makes this possible.

In order to achieve the above object, the work plan generation system according to claim 1 includes, for each type of a case to be processed, a plurality of work items included in the case, an order of each work item, and a required time. Matter setting storage means that defines a plurality of worker categories, worker setting storage means that defines a plurality of worker categories, role setting storage means that defines the correspondence between worker categories and work items that can be processed, Working time setting storage means that defines the working hours of the workers, means for obtaining the working hours of each worker by referring to the working time setting storage means when an order for the case processing is input, and the case Refer to the setting storage means, a plurality of work items included in each case, a means for acquiring each required time and order, and the role setting storage means, and each work item is set to the working hours of the corresponding worker. The required Means for assigning (associating) according to the interval and order, means for generating work plan information in which each work item is associated with the start time and the worker after the assignment is completed, and means for outputting the work plan information. It is a feature.
The “order” includes reservation.
The above “output” means, for example, displaying work plan information on a display, printing it out, storing it as a file in a storage means, sending it to an external computer device or the like via a communication line, etc. doing.
Allocating the above work items to the working hours of each worker is, for example, setting a timeline corresponding to the working hours of each worker on the memory, and a work having a length corresponding to the required time of each work item. This is realized by arranging blocks.

  The work plan generation system according to claim 2 is the system according to claim 1, and further, when information for changing or canceling a part of each of the inputted orders is inputted, or an order for matter processing is received In the case of additional input, the work plan information is regenerated.

The work plan generation system according to claim 3 is the system according to claim 1 or 2, further comprising means for inputting the progress status of each work item, and each work item is delayed or advanced. In addition, the work plan information reflecting the delay and advance of each work item is regenerated.
The “delay” refers to a state where the actual start time is later than the start time set for each work item.
The “advance” refers to a state where the actual start time is earlier than the start time set for each work item.

The work plan generation system according to claim 4 is the system according to claims 1 to 3, and further, priorities are set for the orders of each item processing, and the work items are assigned to the work items. When assigning to a worker's working hours, the work item of each item is assigned according to this priority.
The “priority order” refers to the order (reservation), for example.

The work plan generation system according to claim 5 is the system according to claims 1 to 4, and the start time is set for each item processing order, and the work item is assigned to each worker. When assigning to the working hours, the start time of the first work item of each case is assigned as the start time of the case.
The “start time” of the case corresponds to, for example, a visit time of a beauty salon.

The work plan generation system according to claim 6 is the system according to claims 1 to 5, and further, a completion time is set for each item processing order, and the work item is assigned to each worker. When allocating to the working hours, the end time of the last work item of each case is assigned as the completion time of the case.
The “completion time” of the above case corresponds to, for example, a deadline time.

  The work plan generation system according to claim 7 is the system according to claims 4 to 6, and further, since the work item related to the prior-order item conflicts with each other, When it is not assigned to the working hours, a message to that effect is output.

  The work plan generation system according to claim 8 is the system according to claims 5 to 7, and further, because the work item related to the prior-order item conflicts with the work item related to the prior-order item, In the case where it is not possible to assign to the working hours, a candidate of the start time to which work items related to the case can be assigned is output.

  The work plan generation system according to claim 9 is the system according to claims 6 to 8, and further, since the work item related to the prior-order item conflicts with each other, If the work item cannot be arranged on the working hours, a completion time candidate to which a work item related to the case can be assigned is output.

  The work plan generation system according to claim 10 is the system according to claims 1 to 9, and is further included in the case when a nomination for specifying the worker is included in the order of the case processing. At least a part of the work items is assigned to the working hours of the designated worker.

  The work plan generation system according to claim 11 includes an order target setting storage means that defines types of cases that can be processed within a certain period and the number of each case, and a case for each type of cases to be processed. Work item storage means defining multiple work items, order of work items and required time, worker setting storage means defining multiple worker categories, worker categories, and processing possible Role setting storage means that defines the correspondence with various work items, working time setting storage means that defines the working hours of each worker, and the execution order in which the order of each item is rearranged with reference to the order target storage means A means for generating a plurality of patterns, a process for obtaining working hours of each worker by referring to the working time setting storage means for each execution order pattern, and a reference to the matter setting storage means, and including in each case. A process of acquiring a plurality of work items, each required time and order, and a process of referring to the role setting storage means and assigning each work item to the working hours of the corresponding worker according to the required time and order After completion of the assignment, a process for generating work plan information in which each work item is associated with the start time and the worker, and a process for storing the work plan information for each execution order pattern in the order acceptance pattern storage unit as an order acceptance pattern And a work plan that matches the start time and item type related to the order by referring to the order acceptance pattern storage unit when an order for the first item processing with the start time set is input. Means for determining whether or not an order acceptance pattern including information exists, and if present, work plan information matching the order is stored in the work plan storage unit Refer to the work plan information storage unit when an order for the second and subsequent case processing for which the start time has been set is input. Then, referring to the means for acquiring already registered work plan information and the order acceptance pattern storage unit, it matches the already registered work plan information, and the start time and the type of matter relating to the newly entered order. Means for determining whether or not there is a matching order acceptance pattern, means for storing work plan information that matches the order in the case of existence, and a message to that effect if there is not. It is characterized by having means for outputting.

  The work plan generation system according to claim 12 is the system according to claims 1 to 11, further comprising a work plan notification screen in which at least a work item name, a start time, and an end time are listed in the order of work items. It is characterized by comprising means for generating in units of workers and means for transmitting the work plan notification screen to each worker's terminal.

  According to the work plan generation system described in claim 1, when an order for a matter consisting of different combinations of work items is input, each work item is assigned to the working hours of an authorized worker, and the assignment Since the work plan information for each worker is automatically generated based on the result, it becomes possible to place an order efficiently at the work site.

  According to the work plan generation system according to the second aspect, even when the order contents are changed or canceled after the work plan information is once generated, the work plan information can be corrected accordingly. It becomes possible.

  According to the work plan generation system described in claim 3, even if processing delay or advance occurs after the work plan information is once generated, the work plan information can be corrected accordingly. It becomes.

  In the work plan generation system according to claim 7, since there is a mechanism in which a message to that effect is output in advance when work items conflict with each other, a plurality of work is duplicated to the same worker Can be effectively avoided.

  The work plan generation system according to claim 8 or 9 is provided with a mechanism for presenting a time alternative that enables processing of a post-order item when work items conflict with each other. In addition, it is possible to avoid a plurality of tasks from being assigned to the same worker redundantly, and to promote the processing of the post-ranking matters.

In the case of the work plan generation system according to claim 11, an ideal combination of items (menus) during a certain period (one business day, etc.) is prepared in advance as a reservation acceptance pattern, Since a method of accepting a matching order is adopted, it is possible to avoid accepting an inefficient reservation for the store.
In addition, since complicated processing such as assignment of work items for each worker's working hours has been completed in advance, it is only necessary to determine whether there is a reservation acceptance pattern that matches the entered order matter. Speeding up can be realized.

  In the work plan generation system according to claim 12, each worker browses the work plan notification screen so that the work item to be processed next becomes obvious at a glance and effectively avoids the generation of useless movements and mistakes. It becomes possible.

FIG. 1 explains the “method for allocating work items for each worker”, which is the basic concept of the present invention.
First, a certain work site (for example, a specific beauty salon) has “personal restrictions” such as the number of workers (staff) and individual authority.
In addition, each worker has a “time constraint” called work time (shift) on the day of work, and the beauty salon itself has a “time constraint” called business hours of the day.
In addition, although not shown, there are “equipment restrictions” such as the number of set units and the number of shampoo units.

On the other hand, the “object (service menu, etc.)” that is the work target has a combination and order of a plurality of work items (work processes) in advance, an average required time of each work item, a start time, and a completion time. At least one of these is preset as a processing condition.
For example, if the project is a “cut menu” at a beauty salon, the subordinates are “(1) Reception (required time: 5 minutes)”, “(2) Counseling (required time: 5 minutes)”, “( 3) Multiple operations such as “Cut (required time: 18 minutes)”, “(4) Shampoo (required time: 10 minutes)”, “(5) Blow”, “(6) Checkout (required time: 5 minutes)” Items are included, and processing must be performed in the order of (1) to (6).
Also, when each item is reserved (ordered), its start time (visit time) and completion time (deadline) are usually set.
Depending on the type of “project”, “movement” to the work site and “return” to the office are also considered as one of the work items.

Thus, it can be said that the subject matter of the present invention is to allocate work items more efficiently to each worker under a situation where many restrictions and conditions are set.
Here, “efficient” means that, for example, as many cases as possible are processed within the range of the store business hours and the working hours of each worker.
Alternatively, it can be recognized as “effective” to minimize the idle time of each worker and the waiting time between work items, or to increase the sales amount per unit time.
It is assumed that what is “efficient” is defined as a rule in advance (details will be described later).

Specifically, work blocks with dimensions corresponding to the time required for the work items of each item are arranged on a timeline (time axis) corresponding to the working hours of each worker.
At this time, since it is basically prohibited to arrange a plurality of work blocks that overlap in time on the timeline of the same worker, the remaining work blocks are placed on the timeline of another worker.
Each work item is arranged on the timeline of the worker who has the authority to process the work item.
When “nomination” for specifying a worker is set for each item, it is necessary to follow the specification when arranging the corresponding work item.
By extracting the disclosure time and end time of the work blocks placed on each worker's timeline, a specific work plan for each worker (a combination of the types of work items to be performed and the start time) is generated. Is done.

Whether or not to accept a new reservation (order) is determined in principle by whether or not there is room for placing each work block included in the case on the timeline of each worker.
However, if the arrangement space is freed by shifting the position of an existing work block within a preset allowable range or extending the timeline of each worker, it can also be determined that acceptance is possible.

Although the present invention has been devised with the starting point of improving the efficiency of accepting reservations at a beauty salon, it can be widely applied to other business fields.
For example, the target project is considered as an order for a specific dish, the work item is considered as preparation of each food, cooking, serving, etc., and the worker is considered as a cooking staff, so that it can be applied to restaurant order processing. be able to.
In short, if it is a business type that needs to process a project consisting of multiple work items under limited conditions such as limited personnel with different authority and limited time, equipment, etc., Efficiency can be improved.

The method of assigning each work item included in the case to the working hours of each worker is not limited to the method of arranging work blocks on the above timeline.
For example, a record that associates an assigned “work item” with a “work time zone” within the working hours of each worker is sequentially registered in a predetermined database, and this database is used when assigning a new work item. You may adopt a method of adding a record that associates the work item of the succeeding order with the work time zone of a specific worker only when there is no conflict with the registered work item time zone. .

FIG. 2 is an overall configuration diagram of the first work plan generation system 10 according to the present invention.
This system 10 includes an AP server 12, a web server 14, a plurality of staff terminals 15 owned by each staff (worker) of the beauty salon, a management terminal 16 such as a PC operated by the administrator, and a customer operated And a customer terminal 17 to be configured.

Each staff terminal 15 is composed of a smartphone, a tablet terminal, a notebook PC, and the like equipped with a Web browser program. Each staff terminal 15 is connected to a Web server 14 installed on the Internet via a communication network such as an LTE line, a 3G line, or a wireless LAN.
The management terminal 16 is a PC or the like equipped with a Web browser program or a dedicated application program, and is connected to the Web server 14 via a communication network such as a wireless LAN.
The customer terminal 17 is composed of a smartphone, a tablet terminal, a notebook PC or the like equipped with a web browser program. The customer terminal 17 is connected to the Web server 14 via a communication network such as an LTE line, a 3G line, or a wireless LAN.
The web server 14 is connected to the AP server 12 via a communication network.
However, this system configuration is merely an example, and does not prevent the present invention from being configured by other devices.

The AP server 12 includes a reservation receiving unit 22, a condition setting storage unit 23, a customer information storage unit 24, a work plan storage unit 25, and a work plan correction unit 26.
The reservation accepting unit 22 and the work plan correcting unit 26 are realized by the CPU of the AP server 12 executing predetermined processing according to a dedicated application program.
The condition setting storage unit 23, the customer information storage unit 24, and the work plan storage unit 25 are provided in the external storage device of the AP server 12.

  The condition setting storage unit 23 stores various constraint conditions and determination rules to be referred to when creating a work plan. One example will be described below.

  First, FIG. 3A shows “staff setting information”. For each staff category (job type) such as “stylist”, “assistant”, and “receptionist”, the number of people in a specific store, the ID of each staff, Name is defined.

FIG. 3B shows “role setting information”. For each staff category such as “stylist”, “assistant”, and “receptionist”, work items that can be performed by the staff of the category are defined. Yes.
For example, a staff member corresponding to the job category “stylist” can perform counseling, cutting, blowing, and permanent work items.
These definitions are merely examples, and other settings can naturally be adopted.

FIG. 4 shows “menu setting information”, and specific work items included in the menu for each treatment menu (project) such as “cut”, “cut & color”, and “cut & color & treatment”. (Work process), execution order of each work item, and information defining an average required time are applicable.
For example, if a menu called `` Cut '' is reserved, a series of operations of `` (1) reception → (2) counseling → (3) cut → (4) shampoo → (5) blow → (6) settlement '' is reserved It means that it was done.

  In addition, “business hours setting information (for example, opening: 10:00 / closing: 20:00)” of the store, “attendance schedule information (shift information / working hours per day)” of each staff, etc. are stored as condition settings. Stored in the unit 23.

  In the customer information storage unit 24, attribute information such as the name, sex, date of birth, address, telephone number, and mail address of the registered customer is stored in association with the customer ID.

Next, a processing procedure in the first work plan generation system 10 will be described according to the flowchart of FIG.
First, an administrator who has received a reservation from a customer by telephone or the like accesses the Web server 14 from the management terminal 16 and inputs reservation information from a reservation reception page.
This reservation information includes at least data items of customer ID, target menu, and date / time. Here, it is assumed that reservation information of “Cut & Color & Treatment” is input from a customer (ID: K-1121) at 10:15 am on October 16, 2015.
This reservation information is transmitted to the AP server 12 via the Web server 14.

Receiving this reservation information (S10), the reservation receiving unit 22 refers to the condition setting storage unit 23 to obtain the attendance schedule and working hours of each staff member on the desired reservation date (October 26, 2015). As shown in FIG. 5, the timelines 30a to 30f of each staff are set on the memory (S12).
Here, the timeline means an area having a length corresponding to the working hours of each staff member.

Next, the reservation accepting unit 22 refers to the work plan storage unit 25, and if there is work plan information of the advance reservation on the corresponding day, arranges work blocks corresponding to these on the above timeline ( S14).
For example, as shown in the figure, if the cut reservation information 31a has already been entered from the customer of K-0201 at 10:00 am on the day, “Reception”, “Counseling”, “Cut”, “Shampoo” Since the work plan information relating to the work items “Blow” and “Settlement” is already stored in the work plan storage unit 25, work blocks corresponding to the work plan information are arranged on the timeline of each staff member.

That is, for “cut”, “accept” is defined as the top work item in the menu setting information (see FIG. 4). “Reception” is defined as the role of “receptionist” in the role setting information (see FIG. 3B).
For this reason, the reservation receiving unit 22 arranges the “reception” work block 32a at the top of the timeline 30c of the receptionist (REC001), that is, “10:00” which is the opening time.

Here, “work block” means an information element having a work item name and a dimension corresponding to the required time of the work item, and when the work item is arranged on the timeline, the work start time and end time. Is identified.
For example, for the work item “reception”, since the required time of “5 minutes” is set in the menu setting information, the start time of this work block is “10:00” and the end time is “10:05”. It becomes.

  Next, the reservation receiving unit 22 arranges the work block 32b corresponding to “counseling” that is the second work item included in “cut” at the position of 10:05 in the timeline 30a of the stylist (STY001). A work block 32c corresponding to the third work item “cut” is arranged at a position of 10:10 in the timeline 30a of the stylist (STY001).

  Next, the reservation receiving unit 22 arranges a work block 32d corresponding to “shampoo” which is the fourth work item included in “cut” at a position of 10:28 in the timeline 30b of the assistant (ASS001).

  Next, the reservation receiving unit 22 arranges a work block 32e corresponding to “blow” which is the fifth work item included in “cut” at a position of 10:38 in the timeline 30a of the stylist (STY001).

  Next, the reservation receiving unit 22 arranges the work block 32f corresponding to “settlement”, which is the sixth work item included in “cut”, at the position of 10:50 in the timeline 30c of the receptionist (REC001).

  Next, as shown in FIG. 7, the reservation accepting unit 22 sets a work block relating to “Cut & Color (K-0056)”, which is the second reservation information 31b on the current day, to each staff's vacant timeline. It is arranged on the top (S14).

  First, the reservation receiving unit 22 places the “reception” work block 33a at the top of the timeline 30c of the receptionist (REC001), that is, “10:00” which is the opening time. In this position, the “Reception” work block 32a of Cut (K-0201), which is a pre-order menu, has already been placed, but the reception work is exceptionally compatible with two customers during the same time period. Since it is pre-programmed that it is possible, duplicate work blocks are placed on the same timeline of the same staff.

  Next, the reservation receiving unit 22 converts the work block 33b corresponding to the second work item “counseling” included in “Cut & Color (K-0056)” into the timeline 30d of the stylist (STY002) 10: The work block 33c corresponding to the third work item “Cut” is arranged at the position of 05, and at the position of 10:10 in the timeline 30d of the stylist (STY002).

  Next, the reservation accepting unit 22 selects a work block 33d corresponding to “color”, which is the fourth work item included in “cut & color (K-0056)”, in the timeline 30e of the assistant (ASS002) 10: The work block 33e corresponding to the fifth work item “shampoo” is arranged at a position of 10:48 in the timeline 30e of the assistant (ASS002).

  Next, the reservation receiving unit 22 converts the work block 33f corresponding to “Blow”, which is the sixth work item included in “Cut & Color (K-0056)”, into the stylist (STY002) timeline 30d 10: Place at 58 position.

  Next, the reservation receiving unit 22 converts the work block 33g corresponding to “settlement”, which is the seventh work item included in “Cut & Color (K-0056)”, into the timeline 30c of the receptionist (REC001) 11: Place at 10 position.

  Since the reservation information already registered on that day is the end of the above two, the reservation accepting unit 22 is the new reservation information 31c “Cut & Color & Treatment (K-1121)” as shown in FIG. It is determined whether or not the work block according to can be placed on the vacant timeline of each staff member (S16).

In arranging this work block, the reservation receiving unit 22 follows the “distribution rule” stored in the condition setting storage unit 23.
As this distribution rule, for example, the following applies.
■ In the case of a reservation with a designation, the designated stylist is always responsible for the work items for the stylist associated with the reservation.
■ Limit the number of staff involved with one customer to a certain level (for example, 4 or less).
■ The same staff is responsible for the work of “shampoo → treatment”.
■ For “Perm”, if there is a staff available, two people can be treated at the same time.

The above-mentioned “distribution rule” is merely an example, and other finer distribution rules can naturally be set.
For example, the following distribution rules apply.
■ Preferentially assign work items to highly technical staff.
* Separately prepare a database that defines the technical level of each staff member.
■ Preferentially assign work items to fixed pay staff.
* Separately, prepare a database that defines the salary format (fixed salary / commission rate) for each staff member.
■ Assign work items with priority to staff with less work time for the current month.
* A separate monthly work time database for each staff is prepared.

  First, the reservation receiving unit 22 places the “reception” work block 34a at the position “10:10” of the timeline 30c of the receptionist (REC001).

  Next, the reservation accepting unit 22 selects the work block 34b corresponding to the second work item “counseling” included in “cut & color & treatment (K-1121)” in the timeline 30f of the stylist (STY003). The work block 34c corresponding to the third work item “cut” is arranged at the position 10:15 and at the position 10:20 in the timeline 30f of the stylist (STY003).

  Next, the reservation accepting unit 22 selects the work block 34d corresponding to “color” which is the fourth work item included in “cut & color & treatment (K-1121)” in the timeline 30b of the assistant (ASS001). The work block 34e corresponding to the 5th work item "treatment" is placed at 10:38 at the 10:58 position on the same timeline 30b, and the 6th work item "shampoo". Are arranged at 11:10 on the timeline 30b.

  Next, the reservation accepting unit 22 displays the work block 34g corresponding to the “Blow” which is the seventh work item included in “Cut & Color & Treatment (K-1121)” in the timeline 30f of the stylist (STY003). Place at 11:20.

  Next, the reservation accepting unit 22 selects the work block 34h corresponding to the “settlement” which is the eighth work item included in the “cut & color & treatment (K-1121)” in the timeline 30c of the receptionist (REC001). Place at 11:32.

The reason for setting the reception of “Cut & Color & Treatment (K-1121)” to 10:10 as described above is as follows.
That is, if this reception start time is set to 10:05 when the receptionist (REC001) is free, the assistant (ASS001) and assistant (ASS002) will both be ahead at 10:33, which is the start time of coloring. There is a situation where the work is not completed and the customer is kept waiting.
For this reason, the assistant (ASS001) is free to set the coloring start time at 10:38, and as a result of calculating the start time of each work preceding this, the reception start time is 10:10 Led.

  As a result of the above, all work blocks included in "Cut & Color & Treatment (K-1121)" have been placed on the timeline of each staff member, so the reservation accepting unit 22 determines that placement is possible (S18 / Y) Then, a message “Reservation accepted” is transmitted to the Web server 14 (S20).

The administrator who has confirmed this message via the Web server 14 verbally informs the customer that the reservation is accepted and clicks a reservation confirmation button on the reservation screen.
Receiving the reservation confirmation message from the management terminal 16 (S24), the reservation receiving unit 22 additionally registers work plan information related to the reservation information of “Cut & Color & Treatment (K-1121)” in the work plan storage unit 25. (S26).
Here, the work plan information includes, for example, data items such as reservation ID, customer ID, work date, menu identification code, work item (work block) identification code, start time, end time, and ID of the staff in charge. It is created and registered in units of work items.

  In the above, there were only two prior reservations, so in S16 above, the work blocks included in the “Cut & Color & Treatment (K-1121)” reservation are on the timeline of each staff member. However, if a large number of reservations have already entered the day, there is a high probability of conflicting with the work blocks that have been placed in advance, and there may be cases where all or some of the work blocks included in the reservation information cannot be placed. Come (S18 / N).

In this case, a list of alternatives that can be accepted at the present time is transmitted from the reservation accepting unit 22 to the management terminal 16 together with a “reservation unavailable” message (S22).
Specifically, a candidate for another time zone in which a reservation can be received for the reservation desired menu on the desired reservation date, or a candidate for another date that can be reserved for the reservation desired menu in the desired reservation time zone is transmitted.
In these alternatives, the reservation accepting unit 22 refers to the work plan information stored in the work plan storage unit 25, the shift information of each staff stored in the condition setting storage unit 23, etc. Derived by placing on staff timeline.
The administrator who confirms the message indicating that the reservation cannot be accepted and the list of alternatives on the management terminal 16 induces the customer to change to another time zone or date.

  In S16 described above, some of the work blocks included in the reservation information cannot be placed on the timeline as they are, but the existing work blocks are slightly shifted back and forth, or a specific work block is the same. When there is room to place a new reservation work block by rearranging it on the timeline of another staff member belonging to the category, the existing work block is moved according to a certain rule, and a new reservation is accepted. The reservation receiving unit 22 can also be operated.

In this case, a rule for allowing the existing work block to be moved is set in the condition setting storage unit 23 in advance, and the reservation receiving unit 22 determines whether or not the movement is possible with reference to this rule.
The rules include, for example, “Increase in waiting time for advance reservation customers within 5 minutes”, “Increase in waiting time for staff (work time) within 5 minutes”, “Each staff member” "Increase in overtime hours within 5 minutes", "Extension of store hours within 30 minutes", and so on.

In addition, when the above rules are met, the reservation accepting unit 22 does not automatically accept a new reservation, but temporarily sends a message that communicates the current state to the management terminal 16, and the administrator's The system may be configured to perform acceptance after obtaining permission.
Specifically, on the screen of the management terminal 16 is displayed on the screen of the management terminal 16 indicating that it cannot be accepted at present and that it can be accepted if the waiting time of a specific customer is allowed to increase by 3 minutes. When the user inputs “OK”, the reservation accepting unit 22 executes the movement of the existing work block and the placement of the new work block for the first time.

Although the description has been omitted in the above to simplify the explanation, when the reservation receiving unit 22 arranges the work block, the constraints on the equipment set in the condition setting storage unit 23 (the number of set units and This is reflected in the arrangement of each work block.
For example, when shampoo work blocks related to certain reservation information are arranged, even if there is sufficient free space in the assistant timeline, multiple shampoo work blocks related to other reservation information are arranged in parallel at that time. If the number has reached the upper limit of the number of wash basins, the reservation receiving unit 22 determines that a new work block (shampoo) cannot be placed, or within an allowed time (for example, 5 minutes). The position of the work block is shifted later.

  In addition, if the appointment information includes “nomination” that limits the work to a specific staff (stylist), the appointment accepting unit 22 follows the above-mentioned distribution rules, and the appointment staff is assigned to the appointment information work block. Try to place it on the timeline.

  In the above, an example in which a reservation is accepted based on a request from the management terminal 16 has been described, but it is naturally possible for a customer to make a reservation by connecting to the Web server 14 through the customer terminal 17. is there.

Each staff member can grasp his / her work plan in advance.
That is, when the staff accesses the Web server 14 through the staff terminal 15 and selects “confirm work plan” in the My Page displayed on the display, a date selection window is displayed.
When a specific date (tomorrow, the current day, etc.) is designated here, the Web server 14 refers to the work plan storage unit 25 and transmits a screen listing work plan information on the relevant day of the staff to the staff terminal 15.

FIG. 9 shows an example of the work plan notification screen 40, and the work item labels 42 that the staff is scheduled to handle on the corresponding day are listed in the order of the start time.
Each work item label 42 includes a scheduled start time, a scheduled end time, a work item name, and a customer name.

By viewing this screen 40 on the day of the work, each staff member can easily recognize the work item to be processed next, and is less likely to cause useless movements and mistakes.
Each work item label 42 is provided with a start button 43, an interruption button 44, a resume button 45, and a completion button 46, and the staff presses each button according to the progress of the work, and the progress status is displayed on the Web server 14. To the work plan correction unit 26 of the AP server 12 via

That is, each staff touches the start button 43 immediately before starting the corresponding work item, and touches the completion button 46 when the work item is completed.
As a result, the work plan correction unit 26 can determine whether the work item is progressing according to the work plan, or whether a delay or advance has occurred.
The staff touches the interrupt button 44 when an interruption occurs during the work, and touches the resume button 45 when returning to the work.
Incidentally, when the staff touches the completion button 46, a cancel double line is drawn on the corresponding work item label 42 (not shown), so that the staff can identify the completed work and the remaining work at a glance.

The administrator or the like can grasp in advance the reservation status on any day.
That is, when the administrator accesses the Web server 14 through the management terminal 16 and selects “confirm reservation status” in the management page displayed on the display, a date selection window is displayed.
When a specific date (tomorrow, the current day, etc.) is designated here, the Web server 14 refers to the work plan storage unit 25 and transmits a screen displaying the reservation status of the store on the corresponding day to the management terminal 16.

On the reservation status display screen, although not shown, the work items assigned to each staff member on the corresponding day are arranged in a horizontal row along the time series (timeline) for each staff member. By browsing this screen, the manager can visually grasp the degree of reservation reservation on each day and the busyness of each staff member.
Of course, it is also possible to display on the management terminal 16 a screen that simply lists the reservation items (store visit time, menu, customer name, nomination) on the corresponding day in time order.

On the day of the work, if the work is progressing according to the work plan based on the reservation up to the previous day, it can be said that the work plan correction unit 26 is not in turn.
However, in reality, work delays, cancellation of reservations, changes in treatment menus, visits without reservations, staff sickness, etc. occur, and things will not go according to the work plan up to the previous day.
Therefore, the work plan correction unit 26 corrects the work plan information.
Hereinafter, an example of correction will be described.

■ Cancellation on the day When a message indicating that a specific reservation has been canceled is sent from the management terminal 16, the work plan correction unit 26 cancels all work items assigned to each staff in relation to the reservation information. Then, the work plan information is newly generated and registered in the work plan storage unit 25, and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff member.

■ Addition of reservation on the day When a new reservation is made on the day, the work plan correction unit 26 rearranges each work block included in the reservation menu on the timeline of each staff and generates new work plan information. After the correction, this is registered in the work plan storage unit 25, and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff.
If there is no room for placing work blocks related to new reservations on the timeline of each staff member, the work plan correction unit 26 notifies the management terminal 16 that “reservation is not accepted” as in S22 above. A list of alternatives that can be accepted at this time is sent.

■ Reservation change on the day When the visit time or menu changes on the day due to the customer's request, the work plan correction unit 26 generates work plan information including each work item included in the reservation menu. After that, it is registered in the work plan storage unit 25 and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff.

■ Studden staff withdrawal If the staff unexpectedly leaves due to poor physical condition, the work plan correction unit 26 generates work plan information by reassigning the work items assigned to the staff to other staff. The registered work plan notification screen 40 is distributed to the staff terminal 15 of each staff.

The manager can always know how many reservations can be accepted in view of the current reservation status.
That is, when the administrator accesses the Web server 14 through the management terminal 16 and selects “Confirm reservation acceptance room” in the management page displayed on the display, the condition setting screen is displayed.
If you specify a specific date (tomorrow, the current day, etc.) and the target menu (cut / perm, etc.) here, the reservation reception area 22 will derive the reservation reception area information for the specified menu on the corresponding day, and will describe the result. A reservation acceptance room display screen is transmitted to the management terminal 16 via the Web server 14.

  Although not shown in the drawing, the reservation acceptance room display screen lists the number of menus that can be received on the corresponding day, the visit time, the staff in charge, and the like. By browsing this screen, the administrator can perform a time service (time sale) for a specific menu on the premise that there is room for reservation acceptance (number of cases) on that day.

  The reservation accepting unit 22 belongs to the menu designated as the remaining space after arranging the block relating to the work item for which the reservation is confirmed stored in the work plan storage unit 25 on the timeline of each staff on the corresponding day. By arranging each work block, the above reservation acceptance margin information is generated.

  In the above, the method of making reservations in order based on the offer from the customer has been explained, but the ideal reservation acceptance pattern (combination of menu type and start time) in one business day in advance on the system side By adopting a method in which a large number of preparations are made and reservations matching these are accepted in principle, the processing efficiency can be improved.

FIG. 10 is an overall configuration diagram of the second work plan generation system 50 corresponding to this method.
As shown in the figure, the second work plan generation system 50 is characterized in that it includes a reservation acceptance pattern generation unit 52 and a reservation acceptance pattern storage unit 54, and the other configuration is substantially the same as that of the first work plan generation system 10. Are equal.
For this reason, in the following, differences between the two systems will be described mainly, and overlapping descriptions of common configurations will be omitted.

First, the reservation acceptance pattern generation unit 52 described above is realized by the CPU of the AP server 12 executing a predetermined process according to a dedicated application program.
The reservation acceptance pattern storage unit 54 is provided in the external storage device of the AP server 12.
Furthermore, in the condition setting storage unit 23, in addition to the above-mentioned “staff setting information”, “role setting information”, “menu setting information”, “business hours setting information”, “attendance schedule information”, “reservation "Target setting information" is stored.

  “Reservation target setting information” is accepted on a daily basis for each treatment menu such as “Cut”, “Cut & Color”, “Cut & Color & Treatment”, and “Cut & Perm” as shown in FIG. Information that defines the number of reservations (= number of customers) is applicable.

This “number of cases” naturally varies depending on the size, opening hours, and management policy of the beauty salon.
The store accepts 5 reservations for "Cut", 4 for "Cut &Color", 3 for "Cut & Color &Treatment" and 2 for "Cut &Perm" on a single day. It is preset as the most ideal state in terms of management strategy.

Next, a procedure for generating a reservation acceptance pattern will be described with reference to the flowchart of FIG.
First, when the AP server 12 receives a reservation acceptance pattern generation request transmitted from the management terminal 16 via the Web server 14 (S30), the reservation acceptance pattern generation unit 52 stores various settings stored in the condition setting storage unit 23. Information is read (S32).
Examples of the setting information read here include “reservation target setting information”, “worker setting information”, “business hours setting information”, “menu setting information”, “role setting information”, and the like.

Next, the reservation acceptance pattern generation unit 52 generates a large number of menu execution order patterns in which the menus defined in the reservation target setting information are combined brute force (S34).
That is, as shown in FIG. 13, in the case of “Cut” which is one of the menus, the number of cases is set to “5” in the reservation target setting information, and therefore, 5 from Cut (1) to Cut (5) Expanded (replicated). In the case of “Cut & Color”, since the number of cases is “4”, it is expanded into 4 cases of Cut & Color (1) to Cut & Color (4).

In this way, after each menu is expanded to the number corresponding to the number of received items, the order of arrangement of the menus is rearranged in a brute force manner, thereby generating an enormous number of execution order patterns 56.
However, among the execution order patterns 56, those that substantially overlap are left with only one pattern, and the other patterns are excluded.

For example, `` Cut (1) → Cut (2) → Cut (3) → Cut (4) → Cut (5) '' and `` Cut (5) → Cut (1) → Cut (2) → Cut (3) → Since “Cut (4)” is common in that the menu of “Cut” is arranged five times in succession, one pattern is left.
In addition, "Cut (1)-> Cut & Color (2)-> Cut & Perm (2)" and "Cut (2)-> Cut & Color (1)-> Cut & Perm (1)" Since the menu of “Perm → Cut & Perm” is common in order, only one pattern is left.

  Next, the reservation acceptance pattern generation unit 52 sets on the memory a timeline in which the time axis from opening to closing is set for each staff defined in the worker setting (S36), and is included in each execution order pattern 56. Work blocks corresponding to each work item are arranged on the timeline of each staff in accordance with the above-mentioned “distribution rule” (S38).

  For example, as shown in FIG. 14, in the case of the execution order pattern 56 of [000001003], “Cut (1)” is arranged at the top of the execution order, and “Reception” is the top in the menu setting for “Cut”. Is defined as a work item. “Reception” is defined as the role of “receptionist” in role setting.

  For this reason, the reservation acceptance pattern generation unit 52 arranges the “reception” work block 58a at the top of the timeline 57c of the receptionist (REC001), that is, “10:00” which is the opening time.

  Next, the reservation acceptance pattern generation unit 52 arranges the work block 58b corresponding to the second work item “counseling” included in “cut” at the position of 10:05 in the timeline 57a of the stylist (STY001). At the same time, the work block 58c corresponding to the third work item “cut” is arranged at a position of 10:10 in the timeline 57a of the stylist (STY001).

  Next, the reservation acceptance pattern generation unit 52 places a work block 58d corresponding to “shampoo” as the fourth work item included in “cut” at a position of 10:28 in the timeline 57b of the assistant (ASS001). To do.

  Next, the reservation acceptance pattern generation unit 52 places a work block 58e corresponding to “blow”, which is the fifth work item included in “cut”, at a position of 10:38 in the timeline 57a of the stylist (STY001). To do.

  Next, the reservation acceptance pattern generation unit 52 places the work block 58f corresponding to “settlement”, which is the sixth work item included in “cut”, at the position of 10:50 in the timeline 57c of the receptionist (LEC001). To do.

  As is clear from the above description, the process of arranging the work blocks on the timeline at the time of reservation acceptance pattern generation is substantially the same as that at the time of the reservation acceptance process by the reservation acceptance unit 22 described above.

  Although not shown, the reservation acceptance pattern generation unit 52 thereafter repeats the same processing as described above, and arranges work blocks related to other menus included in the execution order pattern 56 on the timeline of each staff member. .

When the work blocks of all menus have been arranged, the reservation acceptance pattern generation unit 52 extracts one reservation acceptance pattern by extracting the start time of each work item and the ID of the staff in charge for each menu. Is generated.
Note that the start time of the first work item (reception) of each menu is the reservation time (visit time) of the menu.

Since the store visit time set in each menu of the reservation acceptance pattern 60 is an integrated value of the required time of the work items included in each preceding menu, a clear numerical value is not always derived.
For this reason, when the store visit time is a fraction, it is desirable to convert it to a clear value according to a certain rule.

FIG. 15 shows an example of adjusting the store visit time. Even when the fractions are arranged in the store visit time as shown in FIG. 15 (a), as shown in FIG. 15 (b), the reservation acceptance The pattern generation unit 52 automatically converts the value to a sharp value in units of 15 minutes.
Of course, it can also be adjusted at other time intervals such as 5 minutes or 10 minutes.

The reservation acceptance pattern generation unit 52 generates a large number of reservation acceptance patterns based on each execution order pattern by repeating the above processing (S40), and stores them in the reservation acceptance pattern storage unit 54 (S42).
Each reservation acceptance pattern includes, for example, a reservation acceptance pattern ID, a configuration menu ID and order, a work block ID included in each configuration menu, a start time of each work block, an ID of a staff member in charge of each work item, and the like. It has.

Next, the reservation acceptance pattern generation unit 52 excludes each reservation acceptance pattern that does not satisfy a preset criterion as an ineligible reservation acceptance pattern (S44).
The following is an example of a reservation acceptance pattern that does not satisfy the standard.
(1) The time when the last work item is completed exceeds the business hours of the store for a predetermined time (for example, 30 minutes) or more.
(2) For any staff, a waiting time longer than a predetermined time (for example, 30 minutes) will occur.
(3) For any customer, a waiting time longer than a predetermined time (for example, 10 minutes) occurs.

  Each reservation acceptance pattern generated as described above includes all of the menus defined in advance in the reservation target setting, and the waiting time of staff and customers is within an allowable range without excessively exceeding the business hours. Therefore, even if any reservation acceptance pattern is selected from these, it is guaranteed that the reservation plan optimized for the store will be executed.

However, each reservation acceptance pattern is prioritized according to certain rules, and the reservation acceptance pattern content (menu structure, store visit time, etc.) with the highest order is displayed as an ideal form (target) on the management terminal 16 screen. It can also be displayed.
Examples of the rules include, for example, arranging the average waiting time of each customer in ascending order, arranging them in the order in which the staff's spare time is short, arranging in the order of the final end time.

The above set (combination) of reservation acceptance patterns can be generated as a common item for a certain store for the entire period, but can also be prepared more finely according to the circumstances of the store.
For example, if it is anticipated that the staff composition and the number of visitors will vary depending on the day of the week, change the configuration of the reservation target menu and worker settings for each day of the week to generate different reservation acceptance pattern sets, and store the reservation acceptance pattern Stored in the unit 54.
Further, a reservation acceptance pattern set for weekdays and a reservation acceptance pattern set for holidays can be prepared separately and stored in the reservation acceptance pattern storage unit 54, respectively.
Alternatively, separate reservation acceptance pattern sets may be generated for each day, and each may be stored in the reservation acceptance pattern storage unit 54.

Next, a reservation acceptance method in the system 50 will be described.
First, a management staff who has received a reservation from a customer by telephone or the like accesses the AP server 12 from the management terminal 16 and transmits reservation information.
As shown in FIG. 16, the reservation information 62a includes items such as a customer ID, menu, date and time, and designation.

The processing procedure on the AP server 12 side will be described below according to the flowchart of FIG.
First, the reservation receiving unit 22 that receives the input of the reservation information 62a (S50) refers to the work plan storage unit 25, and on the desired reservation date (November 25, 2015), the work plan information related to the preceding reservation information. It is confirmed whether or not there exists a registration (S52).

  Here, when the work plan information related to the preceding reservation information is not registered for the corresponding day (S54 / N), that is, when it is the first reservation on the desired reservation date, the reservation receiving unit 22 stores the reservation receiving pattern storage unit 54. Whether or not there is a match with the reservation information 62a is determined between all the reservation acceptance patterns related to the corresponding day stored in (S56).

  Next, the reservation acceptance unit 22 has a reservation acceptance pattern that matches the desired reservation time (12:15), menu (cut & color) and designation (STY001 is in charge) of the reservation information 62a (S60 / Y). Then, a message “Reservation Acceptable” is transmitted (S62).

FIG. 16 shows a state in which a plurality of reservation acceptance patterns 60 having “cut and color” with a store visit time of “12:15” are extracted.
For convenience of illustration, a state in which three reservation acceptance patterns 60a, 60b, and 60c are extracted is shown, but a huge number of reservation acceptance patterns are actually extracted.

The management staff who has confirmed this message on the management terminal 16 verbally informs the customer that the reservation is accepted and clicks a reservation confirmation button on the reservation screen.
The reservation receiving unit 22 that has received the reservation confirmation message from the management terminal 16 (S66) adds the work plan information related to the reservation information 62a to the work plan storage unit 25 (S68).

  If no reservation acceptance pattern matching the reservation information 62a is found in S60 (S60 / N), a message “Reservation unavailable” is sent from the reservation acceptance unit 22 to the management terminal 16 as described above. A list of alternatives that can be reserved is transmitted (S64).

Next, as shown in FIG. 18, the reservation receiving unit 22 that has received the input of the second reservation information 62b on the corresponding day (S50) refers to the work plan storage unit 25 in the same manner as described above, and the desired reservation date. In (November 25, 2015), it is confirmed whether or not there is a registration of work plan information related to the preceding reservation information (S52).
In this case, since the work plan information of the reservation information 62a related to the corresponding day has already been registered in the work plan storage unit 25 (S54 / Y), the reservation receiving unit 22 corresponds to the corresponding day stored in the reservation receiving pattern storage unit 54. Among the reservation acceptance patterns related to the above, those that match the reservation information 62a are extracted, and whether or not there is a match between them and the reservation information 62b is determined (S58).

In FIG. 18, among the plurality of reservation acceptance patterns in which the store visit time is “Cut & Color” with “12:15” and the main stylist meets the conditions of STY001, the store visit time is “12:45”. In “Cut”, the state in which the main stylist extracts reservation acceptance patterns 60a and 60b that satisfy the conditions of STY002 is depicted.
For convenience of illustration, a state in which two reservation acceptance patterns are extracted is shown, but a huge number of reservation acceptance patterns are actually extracted even at this stage.
At this point, the reservation accepting unit 22 transmits a message “Reservation Acceptable” to the management terminal 16 (S62).

The administrator who has confirmed this message on the management terminal 16 verbally informs the customer that the reservation is accepted and clicks a reservation confirmation button on the reservation screen.
The reservation receiving unit 22 that has received the reservation confirmation message from the management terminal 16 (S66) adds the work plan information related to the reservation information 62b to the work plan storage unit 25 (S68).

  If no reservation acceptance pattern matching the reservation information 62a and the reservation information 62b is found in S60 (S60 / N), the reservation acceptance unit 22 sends a “reservation acceptance” to the management terminal 16 as described above. A message “impossible” and a list of alternatives that can be reserved are transmitted (S64).

  In this system 50, when there is no reservation acceptance pattern having a menu corresponding to a desired time zone of a certain reservation information, as described above, the reservation acceptance unit 22 can accept a reservation with a “reservation unavailable” message. In principle, the list of alternatives is returned to the management terminal 16 (S64 in FIG. 17), and the manager who has received this prompts the customer to change to another date and time.

  However, in the situation where the reservation target date is approaching, but the reservation is not well filled, even if there is no matching reservation acceptance pattern, you want to accept the reservation information. It is assumed that the administrator wishes.

  For example, as shown in FIG. 19 (a), when reservation information 62c having a desired visit time of "12:15" and a desired menu of "Cut & Perm" is input, all confirmed reservation information up to that point is displayed. If there is no reservation acceptance pattern with a reservation frame that matches the reservation information 62c in the matching reservation acceptance pattern, if the reservation information 62c is forcibly accepted, a large change occurs in other reservation frames. It will be.

  That is, in a certain reservation acceptance pattern 60, even if “Cut & Color” with the same “12:15” time is replaced with “Cut & Perm”, the work items included in both menus Since they are different, the start time of each menu and the individual work start times, including the menus that have already been confirmed, are chained.

As described above, the following two methods can be considered as countermeasures when irregular reservation information not prepared in the reservation acceptance pattern is accepted.
(1) After accepting irregular reservation information, the reservation acceptance unit 22 determines whether or not reservation acceptance is possible by placing the corresponding work block on an available timeline without using a reservation acceptance pattern. Migrate to
(2) When the irregular reservation information is accepted, the reservation acceptance pattern for the relevant day is corrected (regenerated), and thereafter, the reservation information is accepted according to the revised reservation acceptance pattern.

Hereinafter, the processing procedure in the case (2) will be described with reference to the flowchart of FIG.
First, when a request for “exceptional reservation acceptance” is transmitted from the management terminal 16 that has received the message “reservation impossible” (S70), the reservation acceptance unit 22 makes a reservation for this time, as shown in FIG. 19 (b). The information menu is recognized as a provisional reservation menu, and a priority frame 64 including a reservation information menu (confirmed reservation menu) determined at the present time is set (S72).

Next, the reservation receiving unit 22 reads various setting information stored in the condition setting storage unit 23 (S74).
The setting information read here includes “reservation target setting”, “worker setting”, “business hours setting”, “menu setting”, “role setting”, and the like.

  Next, the reservation receiving unit 22 sets a timeline reflecting the time axis from going to work to leaving for each staff (S76), and assigns work blocks related to each confirmed reservation menu in the priority frame 64 to the time of each staff. Place in line (S78).

Next, the reservation receiving unit 22 arranges work blocks included in the temporary reservation menu in the priority frame 64 on the timeline of each staff member (S80).
At this point, if there is a discrepancy between each fixed reservation menu and the temporary reservation menu, for example, the staff's hands are blocked due to the fixed reservation menu, and the temporary reservation menu is placed on the timeline as it is. If it is not possible, the reservation accepting unit 22 attempts to arrange the temporary reservation menu by changing the start time of each work block within a preset time tolerance (for example, within 5 minutes).

Next, the reservation receiving unit 22 refers to the reservation target setting information (FIG. 11) and obtains a difference from the menu included in the priority frame (S82).
If the menus included in the priority frame at the present time are “Cut: 2”, “Cut & Perm: 1”, and “Cut & Color: 2”, the difference is as follows.
(1) Cut: 5-2 = 3 cases
(2) Cut & Color: 4-2 = 2
(3) Cut & Color & Treatment: 3-0 = 3
(4) Cut & Perm: 2-1 = 1 Case When a negative difference occurs in any menu, the reservation receiving unit 22 corrects the difference of the menu to “0”.

Next, the reservation receiving unit 22 generates a large number of menu execution order patterns in which the difference menus are combined brute force (S84).
Next, the reservation receiving unit 22 arranges the block of work items included in each menu in each execution order pattern in an empty space on each staff timeline (S86).

When the work blocks for each menu have been arranged, the reservation accepting unit 22 generates one modified reservation acceptance pattern by extracting the start time of each work item and the ID of the staff in charge for each menu. (S88).
Then, the set of modified reservation acceptance patterns is associated with the corresponding day and stored in the reservation acceptance pattern storage unit 54 (S90).

Next, the reservation acceptance unit 22 excludes each of the modified reservation acceptance patterns that do not satisfy a preset criterion as an ineligible reservation acceptance pattern (S92).
Thereafter, the reservation acceptance unit 22 accepts reservations for the corresponding day based on this set of modified reservation acceptance patterns.

  In the second work plan generation system 50, as in the case of the first work plan generation system 10 described above, the administrator can grasp the reservation status on an arbitrary day in advance, or reserve acceptance space on a specific day. Needless to say, you can understand.

In the above, an example in which the system 10 is applied to reservation management in a beauty salon has been described, but the present invention is not limited to this.
For example, after accepting a reservation (order) for a project (service menu) from a customer, such as a barber shop, dental clinic, hospital, hospital, tax accountant office, restaurant, etc., by multiple staff with different authority (role assignment) It can be widely applied to business types where multiple types of work items are performed.

It is a figure explaining the basic concept of this invention. 1 is an overall configuration diagram of a first work plan generation system according to the present invention. It is a figure which shows an example of staff setting information and role setting information. It is a figure which shows an example of menu setting information. It is a flowchart which shows the process sequence in a 1st work plan production | generation system. It is a figure which shows a mode that a work block is arrange | positioned on the timeline of each staff. It is a figure which shows a mode that a work block is arrange | positioned on the timeline of each staff. It is a figure which shows a mode that a work block is arrange | positioned on the timeline of each staff. It is explanatory drawing which shows an example of a work plan notification screen. It is a whole block diagram of the 2nd work plan production | generation system which concerns on this invention. It is a figure which shows an example of reservation object setting information. It is a flowchart which shows the production | generation procedure of a reservation acceptance pattern. It is explanatory drawing which shows the production | generation method of an execution order pattern. It is explanatory drawing which shows the production | generation process of a reservation acceptance pattern. It is explanatory drawing which shows the example of time adjustment of a reservation acceptance pattern. It is explanatory drawing which shows the procedure of reservation acceptance. It is a flowchart which shows the procedure of reservation acceptance. It is explanatory drawing which shows the procedure of reservation acceptance. It is explanatory drawing which shows the processing method when irregular reservation information is input. It is a flowchart which shows the process sequence when irregular reservation information is input.

10 First work plan generation system
12 AP server
14 Web server
15 Staff terminal
16 Management terminal
17 Customer terminal
22 Reservation acceptance department
23 Condition setting memory
24 Customer information storage
25 Work plan storage
26 Work plan revision department
30a-30f timeline
31a-31c Reservation information
32a ~ 32f work block
33a-33g work block
34a ~ 34h Work block
40 Work plan notification screen
42 Work Item Label
43 Start button
44 Interrupt button
45 Resume button
46 Done button
50 Second work plan generation system
52 Reservation acceptance pattern generator
54 Reservation acceptance pattern memory
54 Reservation acceptance pattern memory
56 Execution order pattern
57a-57f Timeline
58a ~ 58f work block
60 Reservation acceptance pattern
62a-62c Reservation information
64 priority slots

Claims (12)

For each type of matter to be processed, a matter setting storage means that defines a plurality of work items included in the matter, the order of each work item and the required time,
Worker setting storage means defining a plurality of worker categories;
Role setting storage means that defines the correspondence between worker categories and work items that can be processed,
Working time setting storage means defining the working hours of each worker,
Means for obtaining the working hours of each worker by referring to the working time setting storage means when an order for matter processing is input;
Means for acquiring a plurality of work items included in each case, their respective required times and orders with reference to the case setting storage means;
Means for assigning each work item to the working hours of the corresponding worker with reference to the role setting storage means according to the required time and order;
Means for generating work plan information associating each work item with a start time and a worker after the assignment is completed;
Means for outputting the work plan information;
A work plan generation system characterized by comprising:   The work plan information is regenerated when information for changing or canceling a part of each inputted order is inputted, or when an order for matter processing is additionally inputted. The work plan generation system according to 1. A means for inputting the progress status of each work item,
The work plan generation system according to claim 1 or 2, wherein when each work item is delayed or advanced, the work plan information reflecting the delay or advance of each work item is regenerated. . Each of the above deal processing orders has a priority,
The work plan generation system according to any one of claims 1 to 3, wherein when the work items are assigned to the working hours of the respective workers, the work items of the respective cases are assigned according to the priority order. Each of the above case processing orders has a start time,
5. When assigning the work item to the working hours of each worker, the start time of the first work item of each case is assigned as the start time of the case. Work plan generation system. Each of the above deal processing orders has a set completion time,
6. When assigning the work item to the working hours of each worker, the end time of the last work item of each case is assigned as the completion time of the case. Work plan generation system.   A message to that effect is output when a work item related to a post-order item is not allocated to the working hours of each worker because it conflicts with a work item related to a pre-order item. The work plan production | generation system in any one of 4-6.   If the work item related to the post-order item is not assigned to the working hours of each worker because it conflicts with the work item related to the pre-order item, there is a candidate start time that can be assigned to the work item related to the case. The work plan generation system according to claim 5, wherein the work plan generation system is output.   If the work item related to the post-order item cannot be assigned to the working hours of each worker because it conflicts with the work item related to the pre-order item, there is a candidate completion time that can be assigned to the work item related to the case. The work plan generation system according to claim 6, wherein the work plan generation system is output.   When a nomination that identifies a worker is included in the order for the matter processing, at least a part of the work items included in the matter is assigned to the working hours of the designated worker. The work plan generation system according to any one of claims 1 to 9. Order target setting storage means that defines the types of cases that can be processed within a certain period and the number of each case,
For each type of matter to be processed, a matter setting storage means that defines a plurality of work items included in the matter, the order of each work item and the required time,
Worker setting storage means defining a plurality of worker categories;
Role setting storage means that defines the correspondence between worker categories and work items that can be processed,
Working time setting storage means defining the working hours of each worker,
Means for generating a plurality of execution order patterns in which the order of each item is rearranged with reference to the order target storage means;
For each execution order pattern, refer to the working time setting storage means, obtain the working time of each worker, and refer to the case setting storage means, a plurality of work items included in each case, A process for acquiring the required time and order, a process for allocating each work item to the corresponding worker's working time according to the required time and order with reference to the role setting storage means, and a work item after the assignment is completed. Processing for generating work plan information in which the start time and the worker are associated with each other, means for executing processing for storing the work plan information for each execution order pattern as an order acceptance pattern in the order acceptance pattern storage unit,
When an order for the first item processing with a start time set is input, an order acceptance pattern including work plan information that matches the start time and item type related to the order is referred to the order acceptance pattern storage unit. Means for determining whether or not exists,
Means for storing work plan information matching the order, if any, in the work plan storage unit;
If it does not exist, a means to output a message to that effect,
Means for acquiring registered work plan information by referring to the work plan information storage unit when an order for the second and subsequent case processings for which a start time is set is input;
Means for referring to the order acceptance pattern storage unit and determining whether or not there is an order acceptance pattern that matches the registered work plan information and matches the start time and the type of matter for the newly entered order When,
Means for storing work plan information matching the order, if any, in the work plan storage unit;
If it does not exist, a means to output a message to that effect,
A work plan generation system characterized by comprising: Means for generating a work plan notification screen in units of workers, in which at least work item names, start times, and end times are listed in the order of work items;
Means for transmitting the work plan notification screen to each worker's terminal;
The work plan generation system according to claim 1, further comprising:

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