JP7023535B2 - Information retrieval system, information retrieval program, and information retrieval method - Google Patents

Description

Application of Article 30, Paragraph 2 of the Patent Act Published on the website on April 30, 2019 (https://www.facebook.com/pid.consult/posts/2349761088447524) On the website on April 30, 2019. Published (https://aipropatyconcierge.com/)

The present invention relates to an information retrieval system, an information retrieval program, and an information retrieval method.

Conventionally, there is a concierge service that receives inquiries from users and provides answers. There are also programs, such as so-called chatbots, that automatically determine the answer to the input content.

However, in a system used by an unspecified number of people, if the language used by the user is different, the user must change the language setting each time, and the system cannot be used comfortably. rice field.

At least one object of the present invention is to provide a highly convenient information retrieval system that can be used without stress by a user who uses any language.

From a non-limiting point of view, the information retrieval system according to the present invention is an information retrieval system including a terminal device including an input device and a server device that can be connected to the terminal device by communication. It is equipped with an inquiry receiving means that accepts the input of inquiry contents by the user, and the information search system makes an inquiry in association with the language specifying means that specifies the language used by the user based on the received input and the language and the inquiry contents. The terminal device further comprises an answer storage means for storing the answer information to be the answer of the above, and a first search means for searching the information from the stored answer information using the specified language and the received inquiry contents. It is an information search system provided with information output means for outputting the searched information, and the answer storage means stores answers having different contents depending on the language as answer information.

From a non-limiting point of view, the information retrieval system according to the present invention is an information retrieval system including a terminal device including an input device and a server device that can be connected to the terminal device by communication. It is equipped with an inquiry receiving means that accepts the input of inquiry contents by the user, and the information search system makes an inquiry in association with the language specifying means that specifies the language used by the user based on the received input and the language and the inquiry contents. Answer storage means for storing the answer information to be the answer in a predetermined language, and first conversion means for converting the received inquiry content into a predetermined language when the specified language is a language other than the predetermined language. And the first search means for searching information from the stored answer information using the specified language and the received inquiry content, or the specified language and the inquiry content converted into a predetermined language. When the language is a language other than the predetermined language, the terminal device further comprises the second conversion means for converting the searched information from the predetermined language to the specified language, and the terminal device further provides the searched information or the specific. It is an information retrieval system provided with an information output means for outputting information converted into a language.

In the information retrieval system according to the present invention, it is preferable that the answer storage means stores answers having different contents depending on the address of the user as answer information.

The information retrieval system according to the present invention includes a position information acquisition means in which the terminal device acquires position information regarding the position of the terminal device, and the information retrieval system uses the inquiry contents received and the acquired position information on the Internet. The second search means for searching information from above, the match degree measuring means for measuring the degree of matching, which is the degree to which words and / or sentences related to the inquiry content are included for each searched information, and the measured degree of matching. It is preferable to provide a sorting means for sorting the searched information based on the above.

From a non-limiting point of view, the information retrieval program according to the present invention is an information retrieval program executed in a server device that can be connected to a terminal device including an input device by communication, and accepts the server device in the terminal device. In addition, a language specifying means for specifying the language used by the user based on the input of the inquiry content by the user, and an answer storage means for storing the answer information for answering the inquiry in association with the language and the inquiry content are specified. An information retrieval program that functions as a first search means for searching information from stored answer information using the language and the received inquiry content, and the answer storage means stores answers with different contents depending on the language as answer information. Is.

From a non-limiting point of view, the information retrieval program according to the present invention is an information retrieval program executed in a server device that can be connected to a terminal device including an input device by communication, and accepts the server device in the terminal device. In addition, based on the input of the inquiry content by the user, the answer information that is the answer to the inquiry is stored in a predetermined language in association with the language identification means, the language, and the inquiry content that specify the language used by the user. Means, a first conversion means for converting the received inquiry content into a predetermined language when the specified language is a language other than the predetermined language, the specified language and the received inquiry content, or the specified language. The first search means for searching information from the stored answer information using the inquiry content converted into a predetermined language, and when the specified language is a language other than the predetermined language, the searched information is used. , Is an information search program that functions as a second conversion means for converting a predetermined language into a specified language.

From a non-limiting point of view, the information retrieval method according to the present invention is an information retrieval method executed in a server device that can be connected to a terminal device including an input device by communication, and is a user received by the terminal device. Based on the input of the inquiry content by, the step of specifying the language used by the user, and using the specified language and the received inquiry content, the information is searched from the answer information stored in association with the language and the inquiry content. This is an information retrieval method, which has steps to be performed, and the stored response information has different contents depending on the language.

From a non-limiting point of view, the information retrieval method according to the present invention is an information retrieval method executed in a server device that can be connected to a terminal device including an input device by communication, and is a user received by the terminal device. A step to specify the language used by the user based on the input of the inquiry contents by, and a step to convert the received inquiry contents into a predetermined language when the specified language is a language other than the predetermined language. And, using the specified language and the received inquiry content, or the specified language and the inquiry content converted into the predetermined language, information is obtained from the answer information in the specified language stored in association with the language and the inquiry content. It is an information search method including a step of searching and a step of converting the searched information from a predetermined language to a specified language when the specified language is a language other than the predetermined language.

According to the present invention, it is possible to provide a highly convenient information retrieval system that can be used without stress by a user who uses any language.

It is a block diagram which shows the structure of the system corresponding to at least one of the embodiments of this invention. It is a block diagram which shows the structure of the system corresponding to at least one of the embodiments of this invention. It is a flowchart about information retrieval processing corresponding to at least one of the embodiments of this invention. It is a flowchart about answer information editing processing corresponding to at least one of the embodiments of this invention. It is a figure which shows the answer master table and the search result corresponding to at least one of the Embodiments of this invention. It is a figure which represents the answer master table corresponding to at least one of the embodiments of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. Hereinafter, the description regarding the effect is one aspect of the effect of the embodiment of the present invention, and is not limited to what is described here. In addition, the order of each process constituting the flowchart described below is random as long as there is no contradiction or inconsistency in the process contents.

Subsequently, an embodiment of the present invention will be described. As an embodiment of the present invention, an application program (hereinafter, also referred to as an application) that provides a concierge service in a condominium will be exemplified.

FIG. 1 is a block diagram showing a system configuration corresponding to at least one of the embodiments of the present invention. As shown in the figure, the information retrieval system includes a server device 1, a communication network 2, and a plurality of terminal devices 3 (terminal devices 3a) operated by a plurality of application users (app users A, B ... Z). 3b ... 3z) and an administrator terminal device 4 operated by the administrator of the condominium. The terminal device 3 and the administrator terminal device 4 are connected to the server device 1 via the communication network 2. The terminal device 3, the administrator terminal device 4, and the server device 1 do not have to be connected at all times, and may be connected as needed.

The terminal device for installing the application and the administrator terminal operated by the administrator of the apartment are not shown, but as an example, a control unit, a RAM (Random Access Memory), a storage unit, a sound processing unit, a graphics processing unit, and the like. It includes at least an external storage medium reading unit, a communication interface, and an interface unit, each of which is connected by an internal bus. The control unit is composed of a CPU (Central Processing Unit) and a ROM (Read Only Memory). The control unit executes a program stored in the storage unit or the external storage medium, and controls the terminal device 3 and the administrator terminal device 4, respectively. The RAM is a work area of the control unit. The storage unit is a storage area for storing programs and data.

The external storage medium reading unit can read the stored program from the external storage medium in which the program such as a DVD-ROM, a CD-ROM, or a cartridge ROM is stored. For example, programs and data are stored in the external storage medium. The program and data are read from the external storage medium by the external storage medium reading unit and loaded into the RAM. The control unit reads the program and data from the RAM and performs processing. The control unit processes the program and data loaded in the RAM, outputs a sound output instruction to the sound processing unit, and outputs a drawing command to the graphics processing unit.

The sound processing unit is connected to a sound output device that is a speaker. When the control unit outputs a sound output instruction to the sound processing unit, the sound processing unit outputs a sound signal to the sound output device.

The graphics processing unit is connected to the display device. The display device has a display screen. When the control unit outputs a drawing command to the graphics processing unit, the graphics processing unit expands the image in the frame memory (frame buffer) and outputs a video signal for displaying the image on the display screen. The graphics processing unit draws one image in frame units. One frame time of an image is, for example, 1/30 second. The graphics processing unit is in charge of a part of the arithmetic processing related to drawing performed only by the control unit, and has a role of distributing the load of the entire system.

An input unit (for example, a microphone, a mouse, a keyboard, etc.) may be connected to the interface unit. The input information from the input unit by the user is stored in the RAM, and the control unit executes various arithmetic processes based on the input information. Alternatively, it is also possible to connect a storage medium reading device to the interface unit and read a program, data, or the like from a memory or the like. Further, a display device provided with a touch panel can be used as an input unit.

The communication interface can be connected to the communication network 2 wirelessly or by wire, and can transmit and receive information to and from a server device and other computer devices via the communication network 2. The communication interface may also receive GPS signals.

Although not shown, the server device 1 includes, as an example, a control unit, a RAM, a storage unit, and a communication interface, each of which is connected by an internal bus. The control unit is composed of a CPU and a ROM, executes a program stored in the storage unit, and controls the server device 1. The RAM is a work area of the control unit. The storage unit is a storage area for storing programs and data. The control unit reads the program and data from the RAM, and performs the program execution process based on the request information received from the terminal device 3 and the administrator terminal device 4. The communication interface can be connected to the communication network 2 wirelessly or by wire, and can receive data via the communication network 2. The data received via the communication interface is loaded into the RAM, and the control unit performs arithmetic processing.

FIG. 2 is a block diagram showing a system configuration corresponding to at least one of the embodiments of the present invention. The information retrieval system 5 includes an inquiry receiving unit 101, a position information acquisition unit 102, a language specifying unit 103, an answer storage unit 104, a first conversion unit 105, a first search unit 106, a matching degree measuring unit 107, and a matching degree determining unit 108. , A second search unit 109, a third search unit 110, a rearrangement unit 111, a second conversion unit 112, and an information output unit 113 are provided at least.

The inquiry receiving unit 101 has a function of receiving input of inquiry contents by an application user. The position information acquisition unit 102 has a function of acquiring position information regarding the position of the terminal device 3. The language specifying unit 103 has a function of specifying the language used by the application user based on the input received by the inquiry receiving unit 101.

The answer storage unit 104 has a function of storing the answer information that is the answer to the inquiry in a predetermined language in association with the language and the inquiry content. The first conversion unit 105 has a function of converting the inquiry content received by the inquiry reception unit 101 into a predetermined language. The first search unit 106 searches for information from the answer information stored in the answer storage unit 104 using the specified language and the received inquiry content, or the specified language and the inquiry content converted into a predetermined language. Has the function of

The matching degree measuring unit 107 has a function of measuring the matching degree, which is the degree to which a word and / or a sentence related to the inquiry content is included in the searched information. The matching degree determination unit 108 has a function of determining whether or not the matching degree measured for the searched information satisfies a predetermined criterion. The second search unit 109 has a function of searching information from the Internet using the position information of the terminal device acquired by the position information acquisition unit 102, the specified language, and the received inquiry content.

The third search unit 110 has a function of searching information from the Internet using the specified language and the received inquiry content. The sorting unit 111 has a function of sorting information based on the degree of matching attached to each searched information. The second conversion unit 112 has a function of converting the searched information from a predetermined language to a specified language. The information output unit 113 has a function of outputting the searched information.

[System overview]
An example of an embodiment of the present invention is an application provided by a management company that manages real estate such as condominiums. The management company generally dispatches the manager of the condominium to the real estate to perform the predetermined time management work on the working day. However, since it is not realistic to perform 24-hour management work, a concierge service is provided using the application of the present invention. Residents of condominiums can use the app to get answers whenever they want to make an inquiry. The server device 1 may be managed by a management company. Further, the server device 1 may be prepared for each real estate property to be managed.

[Information retrieval process]
Next, the information retrieval process of the information retrieval system 5 will be described. FIG. 3 is a flowchart relating to information retrieval processing corresponding to at least one of the embodiments of the present invention.

First, the terminal device 3 accepts the input of the inquiry content by the application user (step S1). The inquiry content may be input, for example, by touching the touch panel of the terminal device 3 to input text data, or by collecting voice data from a microphone included in the terminal device 3 and causing the terminal device 3 to input text data from the voice data. It may be converted to. Further, the content analyzed from the code or the like included in the captured image may be input by the photographing function that the terminal device 3 may have. As long as the inquiry content can be identified, the input method does not matter.

Next, the terminal device 3 acquires the position information regarding the position of the terminal device 3 (step S2). The position information can be acquired, for example, by receiving a signal from GPS (Global Positioning System).

Next, the terminal device 3 transmits information including the inquiry content received in step S1 and the position information acquired in step S2 to the server device 1 (step S3). The server device 1 receives the information transmitted from the terminal device 3 (step S4).

Next, the server device 1 analyzes the words and / or sentences included in the inquiry contents by the language specifying unit 103, and specifies the language used by the application user (step S5). For the analysis of the inquiry contents, existing techniques such as morphological analysis and character code analysis can be used.

Next, when the language specified in step S5 is a language other than the predetermined language, the server device 1 converts the inquiry content into a predetermined language (step S6). The predetermined language may be, for example, Japanese or English. As an example, in the following, a predetermined language will be described as Japanese. For conversion to Japanese, for example, API of a translation program may be used. If the language specified in step S5 is Japanese, the conversion process in step S6 is omitted, and the process proceeds to step S7 described later. Further, the conversion to a predetermined language may be performed by a device other than the server device. For example, after the inquiry content is converted into a predetermined language in the terminal device 3, the inquiry content converted into the predetermined language may be transmitted to the server device 1.

Next, the server device 1 converts the language specified by the language specifying unit 103 and the inquiry content received by the inquiry receiving unit 101, or the language specified by the language specifying unit 103 and the predetermined language by the first conversion unit 105. Information is searched from the answer information stored in the answer storage unit 104, which will be described later, using the inquiry content (step S7).

[Response information editing process]
FIG. 4 is a flowchart relating to the answer information editing process corresponding to at least one of the embodiments of the present invention.

The administrator terminal device 4 is used by the application administrator. Examples of the application manager include a management company that manages real estate such as condominiums, and / or a condominium manager.

First, the administrator terminal device 4 accepts editing of the response information (step S51). Then, the answer information is transmitted to the server device 1 (step S52). The response information is received in the server device 1 (step S53). Then, the answer information is stored in the answer storage unit 104 in the server device 1 (step S54).

The answer information stored in the answer storage unit 104 is described in a predetermined language in association with the language and the inquiry content. Since the answer information is written in a predetermined language, the application administrator can easily edit the answer information when the predetermined language is the language mainly used such as the mother tongue. , The accuracy of the answer information is also improved. Further, in step S6, the inquiry in a language other than the predetermined language can be converted into a predetermined language, and in step S15, which will be described later, the answer in the predetermined language can be converted into the inquired language. Just by managing the answers in a predetermined language, it is possible to respond appropriately to inquiries in languages other than the predetermined language.

The response information editing process of steps S51 to S54 can be performed by the application administrator at any time. In this way, since the answer information can be edited at any time by the application administrator, it is possible to store appropriate answers as answer information according to the time and the application user. For example, when the garbage collection date in the area to which the condominium belongs changes, the editing can be performed so that information such as the conventional collection date, the change date, and the changed collection date is stored as an answer. In addition, if there are many problems with the garbage separation method of the application user, that is, the resident of the condominium, the answer regarding the garbage separation method can be edited so as to be described and stored in more detail.

[Answer master table]
FIG. 5 is a diagram showing an answer master table and search results corresponding to at least one of the embodiments of the present invention. FIG. 5A represents an answer master table stored in the answer storage unit 104. In the answer master table 200, at least the answer 203 is stored in association with the language 201 and the inquiry content 202.

Language 201 represents the language used by the application user. The inquiry content 202 represents a question inquired by the application user. Answer 203 is an answer determined based on the language 201 and the inquiry content 202.

As shown in the figure, the answer storage unit 104 stores answers having different contents depending on the language used by the application user as answer information. In FIG. 5A, for example, when the inquiry content 202 is the “garbage collection date”, the garbage collection date is the same for residents of the same condominium, so the language 201 is “common to all languages”. Yes, the same answer 203 is stored for inquiries in any language. However, when the inquiry content 202 is "water leaks" and the language 201 is "Chinese", it is preferable to inform the repair company who can handle the Chinese language used by the application user. It is presumed. Therefore, as the answer 203, the answer information in which the telephone number of the repair company that can respond in Chinese is described is stored. In this way, by changing the contact information for each language used by the application user, it is possible to provide an answer that does not give stress to the application user.

Next, the server device 1 measures the degree of matching, which is the degree to which a word and / or a sentence related to the inquiry content is included, for each searched information (step S8). The degree of matching means, for example, the degree to which a word and / or a sentence related to the content of an inquiry from an application user is included. As a method for measuring the degree of matching, for example, as in the HITS (Hypertext Indicated Topic Selection) algorithm, not only is the matching rate for keywords high, but it is also evaluated as useful information by many application users. It is possible to adopt a method that scores the existing page high.

[First search process and measurement of matching degree]
The first search process in step S7 and the matching degree measurement in step S8 will be described more specifically. For example, in step S1, the case where the application user inputs "the water in the kitchen leaks" in Chinese will be described. In step S5, the server device 1 specifies the language used by the application user as "Chinese". Then, in step S6, it is converted into Japanese as "the water in the kitchen leaks". Here, as an example, "kitchen", "water", and "leakage" are extracted as keywords by morphological analysis. Then, the answer 203 is based on the language 201 that matches "Chinese" used by the application user and the inquiry content 202 that matches "kitchen", "water", and "leakage" extracted as keywords. Be identified.

FIG. 5B shows an example of the results searched based on the words "Chinese" and the words "kitchen", "water", and "leak". For example, if the language 201 is "Chinese" and the keywords "kitchen", "water", and "leakage" are all included, the degree of matching is 1.0. On the other hand, for example, when the answer 203 does not include only "kitchen", the degree of matching may be 0.66. The numerical value of the degree of matching can be designed so that the higher the degree of matching with the search condition, the larger the value. Further, if the information is included in a specific domain, the degree of matching may be corrected by increasing the degree of matching.

Return to the flowchart of FIG. The server device 1 determines whether or not the matching degree measured in step S8 satisfies a predetermined criterion by the matching degree determination unit 108 (step S9). The criteria may be determined based on arbitrary conditions. For example, if there is no answer 203 having a degree of matching of 0.5 or more, it may be determined that the criteria are not satisfied.

When the criteria are satisfied in step S9 (YES in step S9), the server device 1 omits steps S10 to 13 and, for example, searches the search results as shown in FIG. 5B based on the degree of matching. And sort in descending order (step S14). In other words, the matching contents are sorted so that they are displayed at the top. When the criteria is not satisfied (NO in step S9), the server device 1 is specified by the second search unit 109, the position information of the terminal device acquired by the position information acquisition unit 102, and the language identification unit 103. The language and the inquiry content received by the inquiry reception unit 101, the position information of the terminal device acquired by the position information acquisition unit 102, the language specified by the language identification unit 103, and the predetermined language are converted by the first conversion unit 105. Information is searched from the Internet using the contents of the inquiry (step S10), and the degree of matching is measured in the same manner as in the first search process (step S11).

Next, the server device 1 is the language specified by the language specifying unit 103 and the inquiry content received by the inquiry receiving unit 101 by the third search unit 110, or the language and the first conversion unit specified by the language specifying unit 103. Information is searched from the Internet using the inquiry content converted into a predetermined language by 105 (step S12), and the degree of matching is measured in the same manner as in the first search process (step S13).

[Second search process]
For example, in step S1, when the application user inputs the inquiry content as "delicious shop" in "Arabic", the sentence "Arabic" and "delicious shop" are used in step S7. The first search process of is carried out. If it is determined in step S9 that the predetermined degree of matching is not satisfied, information is searched from the Internet using the position information of the terminal device 3 and the search conditions used in the first search process. By doing so, even if the question is not related to the real estate management business, it is possible to provide a general answer determined from the language used by the application user and the current position. , It is possible to improve the convenience of application users.

[Third search process]
When the same search conditions as those in the second search process described above are used, information is searched from the Internet using the search conditions used in the first search process. Compared with the second search process, this is a search without using the position information of the terminal device 3. By doing so, even if the question is not related to the real estate management business, it is possible to provide an answer in the language used by the application user, and it is possible to improve the convenience of the application user. In addition, by returning general answers to inquiries other than management work such as real estate, application users will be motivated to use the system according to the present invention as a search tool, and the accuracy of information will be improved. Can contribute. By gradually expanding the range of searches from specialized content to general content, it is possible to shorten the time required to obtain an answer compared to searching from a huge amount of information.

Subsequently, the server device 1 sorts the information by the sorting unit 111 based on the matching degree attached to each of the searched information (step S14). Then, when the language specified by step S5 is a language other than the predetermined language (for example, Japanese), the searched information is converted from the predetermined language to the language specified by step S5 (step). S15). If the language specified in step S5 is a predetermined language, the conversion process in step S15 is omitted, and the process proceeds to step S16 described later. Further, the conversion to a predetermined language may be performed by a device other than the server device. For example, after the information sorted in step S14 is transmitted to the server device 1, the information received by the terminal device 3 may be converted into a predetermined language.

The server device 1 transmits the information sorted in step S14 or the information converted into the language specified in step S15 to the terminal device 3 (step S16). The terminal device 3 receives the transmitted information (step S17). The terminal device 3 displays the received information on the display screen (step S18), and ends.

In the above description, an example in which the answer 203 is stored in the answer master table 200 with the language 201 and the inquiry content 202 as keys has been described, but the present invention is not limited thereto. FIG. 6 is a diagram showing an answer master table corresponding to at least one of the embodiments of the present invention. In the answer master table 300, at least the answer 304 is stored in association with the room 301, the language 302, and the inquiry content 303.

Room 301 represents information on the condominium and / or room contracted by the application user who uses the terminal device 3. The language 302, the inquiry content 303, and the answer 304 may adopt the same definitions as the language 201, the inquiry content 202, and the answer 203, respectively. In the following, the information on the condominium and / or room contracted by the app user is referred to as the address of the app user, but the address of the app user is the address of the app user who actually resides and owns. It may be the one that has been notified to the city, ward, town or village as the address, or the one that the application user has a contract with but does not actually live in.

For example, if an earthquake occurs and you have to evacuate to a nearby evacuation area, the evacuation area will differ depending on the location of the condominium to which the app user has a contract. Therefore, it is possible to provide an appropriate answer to each application user by memorizing different contents as an answer to the inquiry depending on the information of the condominium contracted by the application user, that is, the address. In addition, since the answer master table contains information on condominiums and / or rooms, even if the manager owns multiple condominiums, the answer information of multiple condominiums can be edited in one answer master table. This makes it easier to edit the answer information.

In addition, in the event of an earthquake and a fire that accompanies it, you must evacuate from your room to the outside of the condominium. However, the residents of the rooms on the upper floors take longer to go down the stairs than the residents of the rooms on the lower floors, and it is considered that there is a greater risk of being easily damaged by the smoke generated by the fire. Therefore, for residents of rooms on higher floors, it is preferable to describe in detail how to deal with smoke when going down the stairs as an answer to inquiries regarding the occurrence of a fire. In this way, it is possible to provide an appropriate answer to each application user by memorizing different contents as an answer to the inquiry depending on the information of the room contracted by the application user, that is, the address. Become.

Furthermore, in the event of an earthquake, foreigners are more likely to be less familiar with the earthquake than Japanese. Therefore, it is considered that foreigners have less knowledge of how to respond to an earthquake than Japanese people, and are more likely to become anxious due to an earthquake. Therefore, for foreigners, that is, if the language used by the app user is a foreign language, add a specific expression that removes anxiety as an answer to inquiries about earthquakes. Etc. are considered preferable. In this way, by memorizing different contents as the answer to the inquiry depending on the language used by the application user, it is possible to provide an appropriate answer for each application user.

It may also accept complaints that "upstairs residents are noisy and noisy." In such a case, the room number may be specified from the positional relationship, such as "Room 303, isn't it?" In the answer 304 based on the information of the room 301. Alternatively, it may be designed to return a question and ask for further input from the application user, such as "Do you know which room on the 3rd floor?".

Room 301 is not limited to the room. For example, it may be a single building or a single house, or it may specify a town council or an area. For example, it is possible to further improve convenience by including the disposal method of oversized waste in the area and the explanation of the store when purchasing the waste disposal ticket in the answer. As in this example, by specifying the position where the terminal device 3 exists as the reference position and the relative position to be the answer from the inquiry contents, it is possible to reduce unnecessary questions and improve the convenience of the application user. can.

In the above description, after the first search process is performed, it is determined whether or not the matching degree satisfies a predetermined criterion, but the present invention is not limited to this. The first search process, the second search process, and the third search process may all be executed without performing the determination. Alternatively, the determination may be performed even after the second search process is completed, and the third search process may be performed only when the predetermined criteria are not satisfied.

In the above description, the degree of matching is measured for each search, but the present invention is not limited to this. That is, a method of collecting the searched results and measuring the degree of matching in a batch may be adopted. By doing so, the processing load on the server device 1 can be reduced.

In the above description, the answer of the first search process is stored as the answer master table, but the answer data may be stored in the form of a web page under a predetermined domain. In addition, it may be set to increase the degree of matching with respect to the information searched from the web page under a specific domain. By doing so, it is possible to perform search and measurement of matching degree by the same process as the second search process and the third search process, and it is possible to reduce unnecessary processes and speed up the process of the entire system. can.

In the above description, the element that specifies the attribute of the application user is only the language, but it may be derived from the language to specify a more detailed attribute. For example, when inputting Arabic is accepted, it may be presumed that the religion that the application user believes is Islam. By doing this, we can offer Muslim app users more in line with the needs of app users, such as introducing stores that offer halal dishes using ingredients permitted by Islamic law. It is possible to improve the convenience of the system.

In the present invention, the application user may evaluate the searched answer. Based on this evaluation, the search results may be designed to be adjusted. By doing so, the answer information frequently used by the application users is displayed in a more conspicuous position, and the convenience of the system can be enhanced.

In the above explanation, the method of not registering the attributes of the app user in advance has been described, but for example, the management company has previously provided information on the attributes of the app user, which must be entered in the rental contract of the condominium or the accommodation contract of the hotel. You may try to register. By doing so, it is possible to provide an answer that is more in line with the needs of the application user, and it is possible to increase the satisfaction level of using the system.

In the case of the method of registering the attributes of the application user, a blacklist of the application user may be created by feeding back the evaluation from other application users. For example, as shown in FIG. 6, by accepting a negative evaluation for an application user who makes a noise on the floor and causes annoyance, the next time the application user who makes a noise contracts a real estate property, the application is rejected. You may do so. On the other hand, for the application users who have not complained during the contract period, a positive evaluation may be given and the rent of the real estate property or the like may be changed according to the evaluation.

The present invention can provide an information retrieval system that can be used without stress for application users who use any language by associating and storing answers for each language.

In the present invention, the language in which the inquiry is received is specified, and when the specified language is a language other than the predetermined language, the inquiry content is converted into the predetermined language, the answer is searched, and the answer is specified. By converting to a language, the maintenance of the answer master table only needs to be done in a predetermined language, and the management company that manages inquiries and answer information does not need to have human resources who are good at multiple languages, and the management company's The load can be reduced. In addition, since the application user can obtain the answer in the same language as the language used for the inquiry, it becomes easy to understand the content of the answer.

In addition to the memorized answers, the present invention covers not only specialized questions but also general questions that are not related to real estate management operations by searching for information from the Internet. As a result, the convenience of the application user can be improved.

The present invention measures the degree of matching with the inquiry content for each searched information, and sorts the searched information based on the measured degree of matching to browse the answers that match the inquiry content. Can be made easier.

In the above, the concierge service of a management company such as real estate has been illustrated and described, but the present invention is not limited thereto. It is also possible to change the described contents as appropriate and apply it to, for example, a convenience store or a tourist information center.

1 Server device 2 Communication network 3 Terminal device 4 Administrator terminal device 5 Information retrieval system 200 Answer master table 300 Answer master table

Claims (5)

An information retrieval system including a terminal device including an input device, an administrator terminal device including an input device, and a server device that can be connected to the terminal device and the administrator terminal device by communication.
The terminal device
Equipped with an inquiry receiving means that accepts the input of inquiry contents by the user
The server device
An answer storage means that stores the answer information that is the answer to the inquiry in a predetermined language in relation to the language and the content of the inquiry.
When the language of the received inquiry content is a language other than the predetermined language, the first conversion means for converting the received inquiry content into the predetermined language and
When the language of the received inquiry content is a predetermined language, information is searched from the stored answer information using the language of the received inquiry content and the received inquiry content, and the language of the received inquiry content is the predetermined language. A first search means for searching information from stored answer information using the language of the received inquiry content and the inquiry content converted into a predetermined language when the language is other than the language .
When the language of the received inquiry content is a language other than the predetermined language, it is provided with a second conversion means for converting the searched information from the predetermined language to the language of the received inquiry content .
The terminal device is also
It is equipped with an information output means that outputs the searched information or the information converted into the language of the received inquiry content .
The administrator terminal device
Equipped with answer information editing means to edit answer information
The answer storage means of the server device stores the answer information edited by the answer information editing means.
Information retrieval system. Answer storage means stores answers with different contents as answer information depending on the user's address.
The information retrieval system according to claim 1. The terminal device
Equipped with a location information acquisition means to acquire location information regarding the location of the terminal device,
The server device
A second search means for searching information from the Internet using the received inquiry contents and the acquired location information,
A matching degree measuring means for measuring the matching degree, which is the degree to which a word and / or a sentence related to the inquiry content is included for each searched information.
It is provided with a sorting means for sorting the searched information based on the measured degree of matching.
The information retrieval system according to claim 1 or 2. An information retrieval program executed in a terminal device equipped with an input device and a server device capable of connecting to an administrator terminal device equipped with an input device by communication.
The server device ,
Answer storage means that stores answer information that is the answer to an inquiry in a predetermined language in relation to the language and inquiry content.
A first conversion means for converting the received inquiry content into a predetermined language when the language of the inquiry content by the user who received the input in the terminal device is a language other than the predetermined language.
When the language of the received inquiry content is a predetermined language, information is searched from the stored answer information using the language of the received inquiry content and the received inquiry content, and the language of the received inquiry content is the predetermined language. In the case of a language other than the language, the first search means for searching information from the stored answer information using the language of the received inquiry content and the inquiry content converted into a predetermined language,
When the language of the received inquiry content is a language other than the predetermined language, the searched information is made to function as a second conversion means for converting the searched information from the predetermined language to the language of the received inquiry content .
The answer storage means stores the answer information edited in the administrator terminal device.
Information retrieval program. An information retrieval method executed in a terminal device provided with an input device and a server device capable of connecting to an administrator terminal device equipped with an input device by communication.
When the language of the inquiry content by the user who received the input on the terminal device is a language other than the predetermined language, the step of converting the received inquiry content to the predetermined language, and
When the language of the received inquiry content is a predetermined language, information is searched from the stored answer information using the language of the received inquiry content and the received inquiry content, and the language of the received inquiry content is the predetermined language. In the case of a language other than the language, a step of searching for information from the stored answer information using the language of the received inquiry content and the inquiry content converted into a predetermined language, and
When the language of the received inquiry content is a language other than the predetermined language, it has a step of converting the searched information from the predetermined language to the language of the received inquiry content .
The answer information was edited on the administrator terminal device,
Information retrieval method.

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